6 Helpful Votes
Sail Date: October 2018
Always wanted to do a river cruise in Europe and this one provided the most highlights and included shore excursions. Going that far, we wanted to spend more time so we chose a 2 week cruise. The reason for the poor review is the way ... Read More
Always wanted to do a river cruise in Europe and this one provided the most highlights and included shore excursions. Going that far, we wanted to spend more time so we chose a 2 week cruise. The reason for the poor review is the way Viking handled the low water situation. We had inquired about this problem before we left for our cruise and was told that there was no issue. They lied! We heard from the crew that the situation had been ongoing for 3 months! The main reason we take cruises is to avoid having to repack as we move from location to location. On this "cruise" we had to pack and unpack 3 times during the cruise and spent 19 hours on busses being shuttled form one ship n to another. We missed one location altogether and stayed on 3 different ships and a hotel! Had we known this, we would have waited to take the cruise at another time! This was an expensive trip and we feel it did not deliver the experience we expected. Most other people on board felt the same way. We all received an email less than a week before the cruise informing us of one possible issue in one section of the river. It turned out to be 4 sections! This was obviously too late to cancel. Viking has offered us 25% of our cruise fare off of another Viking cruise as compensation. I don't feel I can trust Viking to be honest and doubt that I will ever use this cruise line again! Very disappointed. That said, the included shore excursions were wonderful with local guides who spoke English very well as did the crew. Meals on board were fantastic with a good selection. My only complaint about the entertainment and activities on board were that they occurred at 9 pm when I was ready for bed! Embarkation and disembarkation was a delight after the cattle calls of ocean cruises. Read Less
10 Helpful Votes
Sail Date: May 2018
After over 30 'ocean' cruises we were excited to experience our first river cruise. We chose Viking based partly upon their itinerary and partly upon their 'dominance' in the river cruise market. As I sit here after ... Read More
After over 30 'ocean' cruises we were excited to experience our first river cruise. We chose Viking based partly upon their itinerary and partly upon their 'dominance' in the river cruise market. As I sit here after over two weeks aboard, I am sad to report that though there were good times, accentuated by many very devoted crew members, the 'Viking experience' left me sadly disappointed. This disappointment is primarily due to Viking's dominance in the river cruise market (lots of riverboats) and their policy of 'rafting up' while at port to save on docking fees. Let me explain... Viking has over 60 riverboats cruising the rivers of the world primarily in the European market. At any one port you can expect 3 or more Viking riverboats to be docked on any given day. To save on docking fees Viking 'rafts up' (ties their boats side to side) up to three vessels deep. This results in about one foot of space between balconies, thus NO view and NO privacy for 50% or 100% (if you are the middle of three boats) of the cabins. If you are in port for a couple of days this can be very unpleasant. Utilization of the balcony and the view you paid a premium for are gone. This Viking 'experience' isn't much mentioned in the brochure or the photos of the lovely European cities (which you cannot see from your blocked cabin). The resulting 'Viking experience' is more like paying a premium for the lowest price inside cabin. Lights on 24/7 to see or just move about in your cabin. While rafting is not unique to Viking, due to the number of Viking vessels on the rivers and canals of the world (68 and growing, as I understand), you are way more liable to wind up in this unpleasant scenario with them than any other riverboat cruise line. It is for this reason that I would recommend that before booking your next riverboat cruise you should seriously consider any other cruise line than Viking. Read Less
1 Helpful Vote
Sail Date: June 2017
The start and the end of the vacation is the horror story, the middle of the vacation was very good. I'll start with the bad part. After departing our first airport a little late due to plane issues, we missed our international ... Read More
The start and the end of the vacation is the horror story, the middle of the vacation was very good. I'll start with the bad part. After departing our first airport a little late due to plane issues, we missed our international connecting flight. After multiple rebookings due to weather and spending 2 nights at Atlanta and one night at JFK we finally arrived late in the day on day 3 of our cruise with no luggage. Luggage didn't arrive until day 7 of the cruise. Due to the late arrival we missed all of Budapest and all the activities of Vienna. Now here's where the horror story really got ugly. When we returned Delta apologized for the flight delays and said they would refund our ticket price but since Viking bought the ticket they would get the refund and we should contact the purchasing agent. When Viking was contacted they refused any refund and said that the cruise included free air so we were not entitled to any compensation. Therefore I will not cruise with Viking again ever. Once we were on the cruise, the scenery and stops were beautiful. River cruising is so different from ocean cruising due to the constant scenery while underway. We encountered low water at the continental divide so we were bussed passed the low water area and transferred to another ship that was cruising from Amsterdam. The ships were identical and the transfer was not a big hassle. I did want to see the river around Regensburg and the continental divide but river conditions dictate that decision. Due to the low clearance of the overhead obstructions at the locks, the upper deck was closed for a few days starting around Nuremberg. I believe this would happen even if the river levels had been different. The castles, cathedrals and palaces are all very interesting in their own ways. The cathedrals are amazingly beautiful. The Danube-Main-Rhine rivers are a great venue for a cruise. I just regret the way I was treated after the difficulty of getting to Budapest. One other thought, don't think that because you have trip insurance your losses will be covered. This is where the fine print comes into play and the insurance company is the policy interpreter. Read Less
5 Helpful Votes
Sail Date: March 2017
We just completed a Viking River cruise called Tulips and Windmills on the Viking Magni. This will be the last Viking cruise we will take! We have been on two previous Viking and three previous Uniworld river cruises. This is the worst ... Read More
We just completed a Viking River cruise called Tulips and Windmills on the Viking Magni. This will be the last Viking cruise we will take! We have been on two previous Viking and three previous Uniworld river cruises. This is the worst cruise we have ever been on. We had planned to be able to drop off our bags at the boat and be in town to do some sightseeing and we had tickets to the Anne Frank house at 1:30 PM. We arrived at the airport early at 8:00 AM and found the Viking transfer people as expected just outside baggage pick up. However, we and others sat around for an hour waiting for other passengers to arrive. There was more than one bus but we waited and waited and finally got on the bus that took us to the boat arriving around 10:30 AM. We were able to make our prepaid ticketed tour at the Anne Frank House, but had to go there directly, losing any opportunity for our planned sightseeing along the way. Don’t know how they sorted out who they put on which bus, but this day it was not efficient for any of the travelers. Our Room: #323, Veranda A Stateroom, was reasonably well thought out, although the shower is quite small. Our first surprise was that our towels were like sandpaper, and I’m not exaggerating. We complained to the hotel management desk and were told by the clerk, that it’s probably just the water in Amsterdam causing the problem. We then spoke to housekeeping and were told they would try washing our towels separately and adding extra softener to see if it would help. That was marginally successful, but it was not the quality of our previous two Viking boats. Food service. The servers were good and worked very hard. However, the ship was severely understaffed in the dining area. We have never seen so few servers dealing with so many tables. On average, it took over two hours for a meal. Most meals started at seven and a considerable number of passengers were not able to finish the meal before the upstairs entertainment began. On our first evening meal, there was an accident in the kitchen over some pea soup that created an extended delay and obviously no soup for that night. There was a similar kitchen failure later with some equipment. We were also surprised at how small the portions had become compared to our previous trips. Breakfast was bacon, eggs, pastries and made to order omelets. On the breakfast line, the bacon was severely under cooked and was stuck together such that it was almost impossible to separate out one or two pieces. The scrambled eggs were like soup. Complaints got a correction for one day and then returned to the same situation which remained for the rest of the trip. Omelet line was the only safe alternative for warm breakfast. On one night, probably the best food of the whole trip was completely overshadowed by the incompetent way it was set up to be served. It was a free-for-all buffet line starting at the desserts and then going to the carved main dishes. Everyone entered the room as usual and went to their table where wine and drinks were served. On this evening, at about the time everyone was almost seated, the chef announced the buffet was open. It looked like the California Gold Rush. Many folks just gave up and went upstairs. What a disaster! For reasons, completely unprecedented in our experience, the Captain’s farewell dinner was moved up to the second night before disembarking. A glorious meal of surf and turf was on the menu. The steaks were just okay, but the lobsters were grossly unprepared. Most returned them to the kitchen. We found out that the lobsters were not boiled, rather they chose to cook in the oven…. Ugh. The Tours: All the tours were exceptional and the one extra charge tour was outstanding. We loved the included tours. Guides were informative and local. Climbing up in a windmill and walking through the unbelievable gardens of Keukenhof is a sight we will long remember. The extra trip to Market Garden in Arnhem is well worth the additional cost. Unlike our previous 5 riverboat trips, water to take along was only available from our boat a few times. Since we were tied to other boats we nicked a water from them. We were rarely met upon return. No refreshments were offered. Substantial change from our past experiences. Like many other passengers we filled out the comment form required by Viking. Our responses were as per this review. Viking contacted us after returning home. That person had read the review and said she was sorry. She asked if we wanted to talk to customer service. We declined. We were called at a later date, after tweeting our experiences. She had the usual response of let us give you a credit for a future trip. It was not substantial and we declined as we no longer can trust Viking for riverboat cruising. It appears that Torstein Hagan has abandoned customer service on the river to concentrate on his new ocean ships. So, Sad. Read Less
Sail Date: May 2015
We have been on 5 river cruises but this was the first one with Viking. The staff were fine! The ship - on which we paid extra to have a third floor suite - was parked next to another ship at least 5 times. What a disappointment to ... Read More
We have been on 5 river cruises but this was the first one with Viking. The staff were fine! The ship - on which we paid extra to have a third floor suite - was parked next to another ship at least 5 times. What a disappointment to wake up 3 days in a row only to see another person's room as our view. On previous AVALON cruise this never happened and noticed them in several ports this year - never beside another ship! The ship was not always docked at the port advertised - some times 20 - 30 minutes away - the buses would leave and then the ship would leave - once the ship was not even where the tour ended - 30 minutes away. This meant that after the tour they would give free time - 2 + hours at times - that is just too much time away from the ship for 75 - 87 year olds! Some people had packages from their travel agent that included all drinks (even premium ones) and tips. That meant that some signed for drinks and some did not. Not a good atmosphere in the lounge! We booked directly with VIKING and got none of that! The top deck was not open except once in the beginning and the last day - even when we were in port - they did not bother to put up the railings or seats! Meals were overcooked on 4 evenings - the chef was concerned but that did not help eating it! Many on the ship got 12-24 hour food poisoning - never been so sick! Not for us! Read Less
3 Helpful Votes
Sail Date: May 2015
We have been on 5 river cruises (60+ ocean cruises) but this was the first one with Viking. The staff were fine! The ship - on which we paid extra to have a third floor suite - was parked next to another ship at least 5 times. What ... Read More
We have been on 5 river cruises (60+ ocean cruises) but this was the first one with Viking. The staff were fine! The ship - on which we paid extra to have a third floor suite - was parked next to another ship at least 5 times. What a disappointment to look out - only to see another person's room as our view. On previous AVALON cruise this never happened and noticed them in several ports this year - never beside another ship! The ship was not always docked at the port advertised - some times 20 - 30 minutes away - the buses would leave and then the ship would leave - one time the ship was not even where the tour ended - 30 minutes away. This meant that after the tour they would give free time - 2 + hours at times - that is just too much time away from the ship for 75 - 87 year olds! And then another ride to the ship. Some people had packages from their travel agent that included all drinks (even premium ones) and all tips. That meant that some signed for drinks and some did not. Not a good atmosphere in the lounge! We booked directly with VIKING and got none of that! Viking must pay travel agents something - why not give it to those who book directly? The top deck was not open except once in the beginning and the last day - even when we were in port on a sunny afternoon - they did not bother to put up the railings or seats! Meals were overcooked on several occasions - chef was concerned but that did not make eating them any easier. Many on the ship got 12-24 hour food poisoning - never been so sick! Not for us! Read Less
5 Helpful Votes
Sail Date: April 2015
Before I give my review let me just say that we have sailed on USS Norway when the smoke stacks backed up, on Royal Caribbean several times, on 3 Princess, 1 Celebrity, 1 Silver Seas, and now our first river cruise so we are not first time ... Read More
Before I give my review let me just say that we have sailed on USS Norway when the smoke stacks backed up, on Royal Caribbean several times, on 3 Princess, 1 Celebrity, 1 Silver Seas, and now our first river cruise so we are not first time cruises. Now for my review of our trip to the Tulips and Windmills, Amsterdam to Belgium and back to Amsterdam. We also stayed two extra days in Amsterdam prior to the trip although one was wasted with travel. All travel arrangements done thru Viking, including insurance and transfers. Left Tampa 6:30 pm, flew to Kennedy, then to Paris, then to Amsterdam, arrived around 3:40 pm local time. Transfer Driver not there. He had picked someone else up who was wearing a Viking sticker but never asked their name. Took them to our hotel, the Movenpick, which was very nice but too far from downtown. They weren't even staying there. That's when they found out they left us at the airport. We had to get a tour guide from another company to make phone calls for us. Not a good start! Finally got to the hotel about 4 pm local time. Was told that the Flower Parade which is held once a year was nothing to bother seeing so settled for a walking tour of Amsterdam, which we could have done on the last day of the cruise. They should have offered it as a special excursion. And they knew that we would be docking back in Amsterdam on Saturday when the Jewish Museum would be closed. why didn't they switch a tour around or at least remind us of that happening so we could have gone during our first days there. WE thought we were getting an upscale cruise, but it was horrible.Viking River Cruise - Worst cruise we have ever been on. Between lousy weather, wind, rain, cold, even saw hail, for half the week, then we couldn't use our veranda which we paid extra for because the ship kept docking up against either another ship or the rusty metal docks which became our view, and then illness. We were in Cabin 211 and apparently all the odd number cabins had this same problem. There was no indication in any of the cruise literature that our view would be obstructed. Viking doesn't even tell the travel agents this info. And I have pictures to prove what I am saying. We had to walk thru another ship at times to get to the shore and people had to walk thru our ship at times to get to the shore. That wouldn't be bad if it didn't block our view. The second half of the cruise also had horrible weather. I have pictures to prove our view and horrible weather. The water canal cruise was in the pouring rain; the very wet guide in Hoorn kept forgetting what he was supposed to say. The poor people whose homes we visited had to deal with cold wet people with wet shoes. But they were very gracious about it. There was one tour, thinking Antwerp that we even had hail. There was no way to get off the ship and walk to various places as we were docked in mostly industrial ports, and had to be shuttled back and forth to town. The last day in Amsterdam there was a lapse in busses, from 3:30 to the next one at 5 pm. We went looking for a pharmacy, we didn't want to stay in town with the crazy mobs from th rock concert and beauty convention and cruise ships, we wanted to get back to the ship so we could rest up. In Kinderdjk, even the guide, who lives there, said the weather was horrible and couldn't wait to get back indoors. Again, another cold wet windy raining day. Yes, both of us came home sick. He came down on the second Wednesday or so with a sore throat, cold, runny nose, cough, etc. I caught it towards the weekend. Came home 10 pm Sunday night, He went to Urgent Care as he was so miserable didn't want to wait until 3:30 for reg doc. He has a strep infection, sinus infection, fever was 101.7 at the docs and higher later and can't hear. I have something wrong with my ear, inflamed or something, couldn't catch what the doc said but both of us are on antibiotics and other meds for this darn thing. I am trying to prevent my symptoms from becoming worse since he was told he could be contagious. He had to go back to the primary doc, have exrays for his lungs today, and changed to a stronger antibiotic. And when on the River Cruise we were told they are not allowed to sell any medications including simple aspirin. We had brought some things but fortunately one of the other guests had some Nyquill they shared, and we found a local doc who gave us the equivalent of Tylenol but stronger, and I gave him my nasal spray to use until we could find a pharmacy. We were able to get some other simple meds for him by walking around and finding a pharmacy but were told that things like Nyquill, Dayquill, Contac are too strong so they don't sell them. He missed a couple of excursions and meals, but he did get to see the Keukonhoff Gardens and I think I would have put him in a wheel chair to see that as it was the highlight of the trip since we missed the Flower Parade the Saturday before we left Amsterdam. Fortunately another of the guests that we were spending time with is a Doctor and he helped us figure out what to do. But after 17+ hours and 3 connections to get home we are still functioning but not well. We had the dog sitter keep the dogs an extra day and will pick them up today. Had to cancel two social events because of this dam thing. The Concierge said he tried to get Viking to change our flight arrangements but to no avail, so we had to do the triple change on the way home. Thus my ear drum popped, had a nose bleed on the plane and he lost his hearing. Our expensive Travel Insurance program ($1500) was worthless. We were told that either he would have to be admitted to the hospital and if they could not cure him then they would jet him home. And also, he would have to be seen by a doctor and certified that he was not well enough to fly and maybe they might have jetted him home. Or we could have made other flight arrangements on our own ($5,000+) extra and then try to collect from the Insurance company's claims department later. And it was bought thru Viking. Viking never offered to get us a doctor on board until The last day and then he would have missed Keukenoff. Have no plans to go on another Viking cruise. And am not a big fan of Air France either. We sat on the tarmac for 1.5 hrs after arriving 1 hour early and we thought for sure we were going to miss our Delta flight home which is the last flight out of Kennedy to Tampa. Last time we flew this combination we did miss the flight home and had to stay overnight in NY. I think that Viking is expanding too quickly and cannot give the service their clients deserve. The ships are getting old and could use a bit of freshing up. The people we met were delightful which was a lifesaver. And we were liking the idea of them doing the Mississippi in 2017 but we won't be on it. All the hype one sees on TV? Well. We didn't see it. Oh did I mention that the only authentic Belgium food served was at the waffle demo and 6 pieces of chocolate at a dinner. The Dutch stew supposed to be a sample of real Dutch food, was a joke. We had a Dutch stew in a restaurant in town the second night on our own and it was wonderful! We were also told that because of so many allergies, and varied tastes of the people on board the chef doesn't use much in the way of seasonings, that explains the bland dishes. One night my husband ordered prime rib, and gave me the first bite which was ice cold. So we sent it back. The next piece came out raw so we couldn't eat it. The next order was a piece of salmon that came out over cooked. Read Less
Viking Magni Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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