3 Helpful Votes
Sail Date: August 2018
A big problem is low water levels which isn't in Vikings control, but the choices they made didn't make for the best vacation. Late buses, locked bus bathrooms, ugly docking area, and no show shuttle to name a few. Add to that ... Read More
A big problem is low water levels which isn't in Vikings control, but the choices they made didn't make for the best vacation. Late buses, locked bus bathrooms, ugly docking area, and no show shuttle to name a few. Add to that an assistant that lack awareness of senior pacing which is important since that is your cruisers, turn around and look lady, I shouldn't have to chase after her because others are lagging behind and becoming distressed. And, unless you leave someone in charge of the group, don't run off with part of the group and leave the rest behind even if shortly you intended to return. Add to that our cabin bathroom flooding twice, yuck. And, the more that went wrong, the more disgruntled folks became, lots of not happy folks. Because of cruise critics I expected some of low water issues and I was glad it wasn't as bad as it is now with problems on both ends and in the middle, but most folks on the cruise were surprised by the changes we had to make. On a positive note, the scenery is amazing, towns are picture pretty, like a storybook. Both our cabin stewards were great. Marik the entertainment director was fantastic and hustled his butt trying to keep everyone happy. If you like fish, especially salmon you'll be in heaven! The entertainment they brought on board and Marik's were great, loved the opera and the glass blower. I usually don't review, but after sooo many positive reviews I wanted to be sure you knew things aren't at their best right now. And, for the cruisers willing to give it another try, they are giving future cruise credit to compensate for the disruptions. Read Less
1 Helpful Vote
Sail Date: April 2015
Overall Thoughts about Viking There is no doubt about it, that Viking is a professional organisation who knows how to run river cruises and to make a cruise happy. The crew are well informed, attentive and clearly enjoy their work. That ... Read More
Overall Thoughts about Viking There is no doubt about it, that Viking is a professional organisation who knows how to run river cruises and to make a cruise happy. The crew are well informed, attentive and clearly enjoy their work. That makes a big difference. Our trip on Viking Skadi round the Dutch Bulbfieldi and the Cities of the Rhine Delta was very enjoyable. It was our first Viking River Cruise. But it may also be the last. Why? It was overpriced, and we suffered from a booking experience which has left a sour taste in the mouth. (Viking my redeem this, given time). First the positives. Here I would like to cite one person in particular who made the trip enjoyable. That was the Programme Director Gary Nicholson. His talks were informative, entertaining, and his team including the Concierge Desislava made everything smooth. The food was great too. Axel’s Chateaubriand was most delicious. Even the room cleaner Sandra was pleasant and spoke English beautifully. But did we get value for money? We are people who do our own thing, and we don’t drink much. Some told us that Amadeus might be better. All in all we had been satisfied and rated the cruise 'as expected'. Ruth gave it a higher rating. There were a couple of things we want to bring to the attention of the management . Get the booking experience easier. I know things change but getting information on routing and arrival and departure times was difficult and inconsistent, the staff did their best. There should a web page with all the information for the tour and boat, The booklet and the schedule were inconsistent with daily programmes not corresponding to the actual plan. The web page should rectify this. We should have been given the option of travelling by Eurostar. Other guests had this included for £50 more. We made our own arrangements and ended up paying a lot more. We have written to Viking about this. Will we get a refund? Who knows? It would have been a good idea if each passenger group was invited to submit a brief introduction and interests along its an optional photo. This should be printed and made downloadable. Then it would help when we met, and more importantly there could be space for exchanging email addresses etc, 5 Viking should issue a small map with our planned route. Read Less
Viking Skadi Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.7
Entertainment 3.0 4.3
Public Rooms 4.0 4.7
Fitness Recreation 1.0 3.7
Family 1.0 3.7
Shore Excursion 5.0 4.6
Enrichment 4.0 4.5
Service 5.0 4.8
Value For Money 4.0 4.5
Rates 4.0 4.0

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