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1 Helpful Vote
Sail Date: May 2017
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an ... Read More
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an expensive venture in the first instance, because it is an " all in " package , it proved to be very good value for money. EVERYTHING is included. Crew are ultra friendly and helpful , drinks are always " on tap" , whether it be alcoholic or merely a cup of tea or coffee, advice on venues for the tours is always available and they are generally good value. I personally thought the Drachenburg Castle was largely a waste of time but other tours ( all inclusive ) were good. The visit to the vineyard was particularly good , not for the obvious reasons , but for the interesting explanations from Albert who is a 14th generation wine producer and knows his stuff ! Rudesheim is a gem to walk around but unfortunately " Captain Sunshine" did not work a miracle and it poured down the day we visited. The menu aboard is very varied and can be a simple salad or a full blown meal for lunch with almost endless courses in the evening. Th early part of the week the standard was superb but, for some unknown reason , the standard was not maintained towards the end of the week. A number of us thought that Head office should allow local purchasing by the chef where possible, asparagus was absent from the menu until several clients asked why. The answer from the galley was that Manchester dictated the menus !! Austin & Pat Read Less
Sail Date: May 2017
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is ... Read More
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is litereally all inclusive. We chose SCENIC based on the luxury ratings and great reviews, but mostly for it's all-inclusiveness. The ammenities included our own GPS units with informational guides as well as walking sticks and umbrellas in each room. You could reserve the electric bikes they have onboard and go out on your own anytime. We were able to convince family members to come along as well. We traveled from Amersterdam to Basel, Switzerland. For the most part we had a fabulous time on the SCENIC Jewel. Most of the staff were attentive and friendly. We thoroughly enjoyed the lounge staff, especially Ana and our butler Bogdan. They took very good care of us. We also enjoyed being able to be on the top deck especially when we traveled through the river gorge with the beautiful scenery and all those castles! The food was usually good. Breakfast & lunch were open seating with eating anytime between certain hours. Dinners were set at a certain time. Some of our party arrived late for dinner the first evening. The wait staff started serving as soon as you are seated, but we asked to wait until our entire group were seated. The waiter was unsure of what to do so he involved the maitre'd. This maitre'd scolded us for being late as the staff are to start serving right away despite whether your entire group has arrived. (It wasn't like there was another seating coming in later). The Jewel maitre'd certainly could have been more cordial in his explanation, but we decided to let it go based on his non-communication skills. The next unfortunate encounter with the Jewel maitre'd came a few nights later. Two of our party were served cold food. The wait staff were great and immediately took the food back and served new plates a few minutes later. These too were only lukewarm. By then we just wanted to eat so we were dealing with it. The wait staff called over the maitre'd again to get involved and he said the food was hot as it had just come off the grill. We were obviously wrong. It was about winning the argument for him. It was not pleasant. We took these incidents to the Concierge manager. He told us he would look into this and get some resolution for us. This never happened. A simple apology from the SCENIC JEWEL maitre'd would have been welcomed. When we disembarked we were asked to use our name fobs to enter a review on a website Scenic provided. Several in our party attempted to write a review but were denied access. I emailed Scenic about this issue and was told there was a glitch in the system and they were working to resolve. I contacted them AGAIN but still no resolvement to this problem.I gave up trying which I am assuming SCENIC was hoping we would do. Due to this memory of the trip we will certainly consider using another cruise line for future river cruises. Read Less
2 Helpful Votes
Sail Date: September 2016
We booked this cruise to celebrate our Golden Wedding Anniversary and were not disappointed. Embarkation and disembarkation went smoothly. The ship is modern and well appointed and was kept spotlessly clean. The entire crew is a credit ... Read More
We booked this cruise to celebrate our Golden Wedding Anniversary and were not disappointed. Embarkation and disembarkation went smoothly. The ship is modern and well appointed and was kept spotlessly clean. The entire crew is a credit to Scenic and you were made to feel welcome at all times. The cabin had a balcony which increased the floor space and gave great views of the passing scenery. As we frequently travelled overnight and our cabin was located near the rear of the ship, engine noise was noticeable but did not affect sleeping - in fact you were more aware of it when the engines stopped and the quietness hit you! Our cabin steward was excellent and kept everything neat and tidy all day and constantly amused us with her 'towel sculptures'. The main dining room is very pleasant although sometimes a bit too busy in the evenings. The breakfast buffet gave a good choice and also provided a chef for the cooking of eggs and omelettes. Unfortunately the plate warmers were never turned on at this time and your food got cold too quickly. However you were able to order pancakes, eggs benedict, etc from the kitchen which came out on hot plates! A buffet lunch was available in the main dining room or from Cafe Rive in the main lounge - always a good choice of food. Evening meals were always a la carte with a good choice of courses. Overall dining was a good experience. Entertainment was provided - some acts were better than others! The shore excursions were well organised and enjoyable, with a good range of places to go and see. Some of the highlights for us were the windmills in Amsterdam, the chair lift in Rudesheim and a visit to the walled medievil city of Rothenburg where our guide was exceptional. All the trips were good. Overall this is a holiday we thoroughly enjoyed and we would consider another river cruise but for a shorter period of time. Also this cruise did involve going through 67 locks and lots of low bridges which means the sun deck is not always available for the use of passengers. Read Less
4 Helpful Votes
Sail Date: May 2016
Jewels of Europe We chose this cruise to see as much of Europe as we could as well as do a cruise. It met all our expectations and more,our only complaint was we were sometimes to exhausted to enjoy all that was on offer. ... Read More
Jewels of Europe We chose this cruise to see as much of Europe as we could as well as do a cruise. It met all our expectations and more,our only complaint was we were sometimes to exhausted to enjoy all that was on offer. Everything went like clock work in every aspect of the tour. The crew and staff were very friendly and helpful,And made the the cruise even better. History was the main focus of our trip,but as we are farmers a bit more of what the local areas grow would have been very interesting. The entertainment was second to none,a taste of all the different cultures. Also the fellow passengers were in our age group and very likeminded in their outlook. May was a great time to travel,not too hot,not too many queues and the rivers were still passable as the snow and rains had not effected them at that time.The buses that took us on the land part of our trip were very comfortable,drivers very helpful and good at there jobs.Sometimes the places they had to take the buses were unbelievable. We thoroughly recommend this tour. Read Less
6 Helpful Votes
Sail Date: October 2015
It was a freezing sunny day when we boarded the Scenic Jewel, we were made to feel very welcome and our butler explained all amenities to us in great detail. We were on the top deck (diamond) and had choosen a junior suite. The cabin as ... Read More
It was a freezing sunny day when we boarded the Scenic Jewel, we were made to feel very welcome and our butler explained all amenities to us in great detail. We were on the top deck (diamond) and had choosen a junior suite. The cabin as with all river cruise lines was small with very little hanging space and one has to be a great packer to put everything away. However it was The bathroom that made us choose this suite as its larger and has a bath. The bathroom has plenty of room with a separate shower lots of space. Plus I had a hot bath at the end of almost evry day. There are lots of lovely bath salts and gels it was lovely. The Scenic Jewel is like a floating 5 star hotel, the decor, modern, simple and stylish. Everything is very clean and attention to detail sublime. The food is wonderful with plenty of choices, so much food. All drinks are served pretty much all day and are included in the tariff. If you wanted you could eat and drink all day long. There is a huge upper deck with ample deck & longe chairs. It was very cold during our trip but sunny not many clients braved the upper deck but we did and the views with all the castles were divine. All staff were first class and a credit to Scenic, in particular Raddo our barman who was very attentive to the point of when I got ill he made me a hot brandy lemon drink without prompting for my husband to bring to me in our cabin. Everyone on our cruise pretty much got sick, this was of NO fault of Scenic who went to great lenghts to explain to the guests why they needed to use hand sanatation but so many ignored this advise and those few morons infected us all. The day trips were plentiful with many great choices our only upset was we couldnt dock in Vienna (something about a bridge being fixed) this meant we had to moor 90 minutes away from Vienna and commute backwards and forwards. In a 18 hour space we spent a total of 7 hours on a bus meaning less time in Vienna. I was very disappointed with this as Vienna was the main reason we did this trip, however this was not Scenics fault so I cant blame them. The onboard entertainment is so bad its good. The entertainment brought on board at various cities excellent. The hairdresser and masseur were not as good as I usually have but they were certainly okay. If you want to get a wonderful overview of Europe in a 5 star floating hotel, with awesome staff, excellent food and unpack only once then I would suggest you take a river cruise, this one was our third (first with Scenic) and matched our expectations. Read Less
1 Helpful Vote
Sail Date: September 2013
We joined the Crystal in Budapest for the first seven days of the cruise. The ship was excellent, the crew pleasant, and the captain appeared to run a tight but happy ship. Our cruise director Marin who was with us the whole journey on ... Read More
We joined the Crystal in Budapest for the first seven days of the cruise. The ship was excellent, the crew pleasant, and the captain appeared to run a tight but happy ship. Our cruise director Marin who was with us the whole journey on both ships was well informed, efficient, and dealt with everyone with courtesy and never lost his sense of humour. The transfer to the Jewel at Nuremburg was done well, they even arranged for rooms to be cleaned first for a couple of passengers who were ill. The side trips were well organised and there was plenty of choice. There was no need to spend anything once onboard unless you required laundry. We did not feel that the crew on the Jewel were as happy, the Captain did not appear very much at all and the Hotel Manager seemed to run the ship. Some of the Crew were very surly and did not engage with the passengers much. Our room was spacious and clean. The coffee/chocolate machine in the lounge was excellent. So far all good. However, and this was a big disappointment for us, the food! Too many buffet's with hot food being served on cold plates..even at breakfast, eggs and bacon on cold plates. Often the food in the evening was also served lukewarm. The menu was pretentious and you needed an interpreter. Many evenings we resorted to the everyday available chicken breast or steak, and we requested steamed vegetables as there was not much in the way of vegetables. We were even served tinned carrots and soup with globules of fat floating on top. Don't expect fine china either.....   Read Less
1 Helpful Vote
Sail Date: June 2013
We booked our river cruise with Scenic Tours travelling from Amsterdam to Budapest from the beginning of June 2013. We had booked in the middle of 2012 so we were really looking forward to the whole experience. As reasonably seasoned ocean ... Read More
We booked our river cruise with Scenic Tours travelling from Amsterdam to Budapest from the beginning of June 2013. We had booked in the middle of 2012 so we were really looking forward to the whole experience. As reasonably seasoned ocean cruisers we knew that river cruising would be different but we expected from the Scenic Tours advertising that a high standard of life on board would be expected, and that the smaller sizes of ship would lead to smaller groups. The day before we left home we got an email saying that although we were booked on the Scenic Jewel it would no longer be possible to board this ship and we would be transferred to the Scenic Ruby in the same cabin number. However, as the Ruby was different to the Jewel we would be given a small refund. We landed in Schipol airport and were supposed to be met by a Scenic Tours rep. We couldn't find him and eventually the airport information office ran him to ground. It turned out that he was attempting to pacify another passenger who hadn't been told about the ship change. When we got on board the Ruby the welcome was warm and the offer of a cold drink and a snack accepted with alacrity. The Tour Director was helpful and knowledgeable but explained that as the waters on the Rhine and Danube were in flood we were unable to get under some of the bridges. This might have an adverse effect on parts of our cruise but that he was told that the situation would be rectified in a few days. We stayed overnight in Amsterdam and began cruising on that evening. By day 3 we were in Dusseldorf and were coached to Cologne, about two hours away. After a day's sight-seeing we re-joined the ship and travelled as far as Bonn where we docked. In that evening's briefing by the Tour Director we were told that due to the delay from flooding we could not now walk to the mediaeval castle where dinner was arranged, but would instead be bussed there - a total of four hours there and back. The next day we were supposed to travel to Rudesheim but the river was too dangerous and the ship's captain turned back and moored at Koblenz. by this stage we realised that the cruise was not going to take place even remotely as planned, but the Tour Director still kept insisting that we would visit the places as agreed, not on the ship but would do so by coach. Most of our fellow passengers accepted the situation but as we saw what was happening elsewhere on the river a few became quite upset. It was clear from the reaction of the other river cruise companies that we were one of the few cruise ships still trying to complete their voyage. At one stage we were tied up five abreast with four empty river cruise ships alongside. Their passengers had had their cruise cancelled and given refunds. Scenic Tours did not make this offer. In the event, we got increasingly longer bus trips to see villages and towns for shorter periods of time. Then we changed ships to the Scenic Jewel and tied up in an industrial basin for four days before being bussed on an epic eight hour journey to Scenic Pearl moored in Vienna. The only cruising on this stretch of the river was from Vienna to Budapest. This was not a cruise trip but an extended coach holiday. As a result of all the ship changing we did get to experience the different levels of service on board three of the Company's vessels. Most of the time the service and helpfulness of the staff were exemplary but on one of the ships the vessel hadn't moved for ten days and the staff were beginning to get fractious - and it showed! Some evening dining was waiter service but for breakfast, lunch, and most evenings the service was mostly on a buffet style, with a somewhat limited choice. However, the specialist dining room, Portobello's, was very good with fine food and wines and excellent service. The cruise was advertised as all-inclusive and while wine was from a selected list I understand that there was a charge made if a different wine was ordered. However, I never experienced that as I thought that the wines available were fair enough. Most of the passengers were Australian (as befits an Australian Tour operator)and many of them did not like the European wines on offer. The Tour Director stayed with the passengers throughout the various moves and attempted to control the situation as far as he could. He talked to us daily, sometimes twice daily, but was unable to get any information from his Head Office about the future of the cruise. Their attitude seemed to be to keep doing the same thing (putting the passengers on buses) and maybe the flooding situation will improve. In the event we missed out on huge parts of the Rhine and the Danube including some iconic areas like the Rhine Gorge, and Rudesheim, but Scenic Tours just shrugged their metaphorical shoulders and herded the passengers around on buses. We had been on the Rhine before so knew most of the sights so we enjoyed the on-board service and sitting in the sun. Consequently we only took the bus option when either we had to, say when changing ships, or if we really wanted to see an attraction. I can't say why Scenic Tours decided to press on with a doomed river cruise when the other cruise companies had cancelled. Maybe because the majority of the passengers were Australian and the cost of sending them home would have been too high? If it hadn't been for the buses and the three ship changes we would have had a good holiday. Read Less
2 Helpful Votes
Sail Date: May 2013
This will be a mixed review of our experience with Scenic Tours and the new Spaceship -Jewel, starting from when we first booked about 18 months ago. Booking: We chose Scenic Tours because we were told it was an Australian company and ... Read More
This will be a mixed review of our experience with Scenic Tours and the new Spaceship -Jewel, starting from when we first booked about 18 months ago. Booking: We chose Scenic Tours because we were told it was an Australian company and really didn’t look too closely into the alternatives. We chose the tour “Prague to Amsterdam”, which had a land-based component before boarding one of the new Scenic ships which was to be the Crystal or the newly launched Jewel. We took advantage of the early bird special of cheap airfares to Europe, but some months after booking Scenic canceled the land based, pre cruise part of the trip so we decided to do Prague on our own and meet the ship in Budapest. Then we are in formed by Scenic that because we still wanted to fly into Prague we now had to pay extra for our flights. We never understood there reasoning but we sucked it up and moved on. With our so call early bird special came a free stop over and we decided to have a night in Singapore on the way over. We were given a selection on 4 hotels to choose in order of preference, which we did after researching the locations of each. Two weeks before we leave we get our paperwork and listed for Singapore is a hotel we had never heard of and was very disappointing in every way, being very much a businessman’s hotel, far away for all Singapore attractions – a complete waist of time, in our opinion. Also we have no choice of airline and found that we had a luggage restriction of 20kg which proved a challenge seeing we would be away a month. The lesson we learned is not to be enticed by early bird specials – they are not all they make them out to be. Scenic Jewel: We did thoroughly enjoyed or self organized time in the in Prague, trained to Budapest and taxied to the Scenic Meeting point at the Marriot Hotel. Scenic had a lovely meeting area set up in the foyer from early morning with coffee, tea juices and biscuits, cakes and pastries which was fabulous as people were arriving at all different times had a great base to wait and meet fellow passengers. Embarkation was easy and efficient and our luggage was waiting for us in our cabins The jewel is a very comfortable vessel. It's decor, being unpretentious compared to others, it is modern, contemporary style which we found very pleasing and well suited to smart, casual lifestyle on board. Our PP cabin 318 was surprisingly very adequate. The all weather balcony was fantastic and we used it daily - mostly with the balcony up so we could enjoy the suns warmth and the view with out the chilly wind. The bathroom worked well and the shower was a lot bigger than expected. People on the lower deck did complain about the size of their showers and described them as being a lot smaller than ours so it does pay to do your research. We were please with the sound proofing of the ship. We never heard any noise from the sun deck above us or from adjacent rooms. There was not creaking or noises you might expect when under sail. Food: The main Dining room served "nice" food but I wouldn’t call it 5 star. Breakfast being a basic buffet of mostly the same variety each day. Lunch and dinner was varied daily with something to please every one but it always fell well short of the "Wow" factor. e.g..I loved the fillet steak, cooked to your choice of perfection - but was never offered any sauce you night expect in most restaurants. I was hoping for a béarnaise, mushroom of pepper sauce at best - even mustard and when asked they could only offer a rather flavorless brown sauce. We enjoyed the cafe for light meals and snacks and looked forward to their filled pretzels, which were delicious. We had one booking in Portobello's and that was lovely and met our expectations in every way. Entertainment: Martin - out entertainer was OK and suited the age group on board. The guest entertainers were very average if you like audience participation. Tours These were of a very high standard - in my opinion. We also used to carry our Scenic head sets which gave us an interesting commentary when ever we past a point of interest - be it land or water. With the weather and high water against us we found ourselves stuck in Bamberg 3 nights and had to bus long distances to meet our tour itinerary. Scenic did an amazing job in dealing with this dilemma but it was not the easy boat cruise we had hoped for and long bus tours were not what we were looking for when choosing a river cruise. But I again emphasize that Scenic made every effort and can not praise them enough for that. Staff: We found the most staff to be pleasant and accommodating. Our cruise director, Patrick and Hotel Manage, Egor, were lots of fun, informative and always helpful. The lounge area at peak times felt understaffed and it would take a long time to get our drink orders. We found out very quickly that approaching the bar was a no-no and even though there were barstools up against it we were always instructed to sit in the lounge area and wait for the stewardess – a little frustrating sometimes. I challenged myself to make a barman (we nicknamed smilie) smile by the end of the trip - but failed. Unfortunately, being stuck due to high water and eventually having to pack up and change ships to the Ruby further down stream does change the vibe on board. Some people where very upset and it was evident they had not done their research and were not aware that this can happen even though is clearly stated in the terms and conditions on cruise forums. Moving to the Ruby: First impressions were – it is almost the same as the Jewel because it had just been refurbished. We had the same cabin number but it was not the same and because we had the Jewel to compare with the little things became very annoying for the 3 days we were onboard – like the loud creaking in our cabin that forced us to wear ear plugs to sleep, - the slight smell of waste from time to time and the very much smaller shower that often flooded into the small bathroom area. We were unfortunate with the weather and the floods but we believe Scenic did all they could to keep our itinerary on track and they did a great job under the circumstances. In conclusion: I have to agree with another Scenic reviewer – in my experience this is not the 5 star product it proclaims itself to be. Scenic does a great job in looking after its passengers but it does fall short of the mark in most areas. This trip had highs and lows and we didn’t return home thinking, “Wow – we must do another river cruise”, but we haven’t completely ruled it out sometime in the distant future and if we do, we will be looking at all options.   Read Less
3 Helpful Votes
Sail Date: October 2018
Unfortunately we were sailing in an unlucky year as 2018 saw one of the driest condition on the rivers in 100 years. So we weren’t able to sail on our assign ship the Opal. Our embarkation didn’t happen on Oct 24 as scheduled because ... Read More
Unfortunately we were sailing in an unlucky year as 2018 saw one of the driest condition on the rivers in 100 years. So we weren’t able to sail on our assign ship the Opal. Our embarkation didn’t happen on Oct 24 as scheduled because no ship could reach Budapest. We were able to finally board the Jewel on Oct 28 in Regensburg. The ship was comfortable and it was smooth sailing, we had a good crew. The cabin was small but clean and comfortable, the little balcony was nice when we could open our curtains. Our butler wasn’t the most attentive as we hardly saw him, when we did he was a bit argumentative although reasonably nice. The food and drink selections were great, the service in the dining room/lounge etc was superb. The onboard entertainment was very nice and we enjoyed it. The ports and shore excursions were also very nice. The only thing negative to say about those is related to the drought complications and the fact that to go to Salzburg we had to do another 31/2 hours each way by bus, so way too much time spend in the bus and our visit in Salzburg was very short and felt rushed. We made used of the ebikes once, and it wasn’t a good experience because my husband fell and we were forced to return to the ship. When back there I asked if they had a first aid kit. Unfortunately even though they had one it was quite lacking in supplies such as peroxide to clean wounds and antiseptic cream for example. They could really improve in the stocking of their first aid supplies. We were given assurance that there would be compensation for the days we missed on the boat. We were told that we would get a letter within 7days of our return providing the final amount we are able to claim. We have been back now 9 days and are still waiting for a sign of the letter. Read Less
2 Helpful Votes
Sail Date: August 2018
Expectations for the money spent was lacking. Food selection was mediocre at best although the quality of most dinners was very good. Breakfast and lunch was the same everyday and not as high quality as expected. Organization for tours was ... Read More
Expectations for the money spent was lacking. Food selection was mediocre at best although the quality of most dinners was very good. Breakfast and lunch was the same everyday and not as high quality as expected. Organization for tours was well done and options for excursions was varied. Staff and crew were exceptional. Nightly entertainment was very poor with the exception of staff night. They were entertaining. Could have had some interactive activities that entertained and included the guests. Other guests who have sailed with this line said it was the worst they had ever been on. Sadly it’s the one we picked so nothing to compare too besides the 4 major ocean cruises we’ve experienced. This very expensive trip of a lifetime did not compare to those. Because of low water levels on the Rhine we could not complete our cruise as expected. Unfortunately we were stuck in an industrial port for most of a day and overnight. Thought some sort of excursion could have been arranged. We were a 20 minute ride from a major town and those that choose to go we’re out of pocket for the cost of cabs. Overall the sites we saw and the people we met made this a trip to talk about. We would unfortunately be very leery of trying this again. Read Less
5 Helpful Votes
Sail Date: July 2018
Positives and negatives. First the good news. All shipboard personnel were terrific...helpful,friendly, eager to please and competent. Great attitudes in spite of grueling work schedules. The cabin, on the diamond deck, was ... Read More
Positives and negatives. First the good news. All shipboard personnel were terrific...helpful,friendly, eager to please and competent. Great attitudes in spite of grueling work schedules. The cabin, on the diamond deck, was super.....spacious enough, quiet, and kept spotless by our room attendant. Both arrival and departure from the ship were extremely well organized. Daily briefings by the cruise director were clear and informative. Multiple onshore activities from which to choose.....all included in the "all inclusive" price of the cruise. No surprises there. Now the not so great news. First, I should note that this was our first river cruise, so some of these obversations may be applicable to all such trips and not specifically applicable to this one alone. The overall impression is that the business model here involves cramming the maximum number of paying customers onboard while providing the minimum number of staff possible to attend to their needs. The "personal butlers", for instance, were more often serving as waitstaff in the dining room than as butlers. Ours was more than willing to deal with our (infrequent) requests, but was clearly relieved whenever I handled whatever task was at hand rather than intruding on his other duties. Again....this MY impression, and not a reflection on his thoroughly professional demeanor. The brochure gave the inaccurate impression that there are there are three separate "restaurants" on board. NOT true. In reality, there is ONE. The "river cafe" is in fact a small salad and dessert station and two chafing pans setup in a corner of the bar. Tiny selection of pre-cooked and often mediocre fare. The "portobello" venue is actually a few tables set up to the front of the bar and used as seating for the aforementioned "River cafe" during the daytime. In the evening those same tables host a small number of invited guests for a dining event which is indeed superior to the otherwise unremarkable fare served in the ship's only real dining room, the "Crystal". Though there is open seating, meals are actually served at a single seating time, with little leeway given. Indeed, when we entered the dining room 30 minutes into the 90 minute "window" listed as the dinner period we were informed that we must be seated at once, or miss dinner, as the "first course had already been served.". The real problem is that all of the passengers, wherever seated, are eating food prepared in a kitchen woefully too small and understaffed for the job. Having owned several restaurants, my wife and I identified the problem immediately. All staff were doing their level best to deal with unrealistic workloads. With the exception of a few "alternative choices" available at dinner, virtually nothing is cooked to order on the ship. Breakfast and lunch are served as buffets with nearly identical setups daily. Dinner offers a choice of three main courses. In general, this feels like an assembly line operation. Overall, the food on board was uneven in quality and a real disappointment given the cost of the trip. Adding to the feeling of "mass production" is the fact that the dining room is over-crowded with tables sitting much too near each other. The scenery ashore was a major disappointment for much of the trip. Other than a few hours one day in the Rhine Gorge (where all of the brochure pics must come from) we might as well been anywhere in the midwest U.S. The shore excursions often involved coach rides of varying lengths with guides of varying quality. Strasbourg and Heidelberg were lovely. Some of the others not so much. Anyway, Good luck! Read Less
1 Helpful Vote
Sail Date: July 2018
The cruise deconstructed....Our cabin (Deluxe Balcony Suite) was great. The bedding excellent, the space roomy, plenty of closet storage, comfortable balcony chairs (we loved that the large window rolled down to open), and the roomy ... Read More
The cruise deconstructed....Our cabin (Deluxe Balcony Suite) was great. The bedding excellent, the space roomy, plenty of closet storage, comfortable balcony chairs (we loved that the large window rolled down to open), and the roomy shower made the bathroom feel larger. The public space lounge area was also nice with large viewing windows and lots of comfortable chairs and couches. The staff was incredibly hard working and cheerful. I don't know when any of them get time off as they all seemed to double up (our butler was also a dinner waitperson, ditto for the lounge cocktail waitress, etc.). Our cabin person cleaned our room in the morning (it was always done when we returned from breakfast - better service than many high-end hotels offer) and refreshed it in the afternoon. The cruise director was totally on top of all aspects of the cruise and excursions. Plus the arrival and departure from the ship was impressively organized. So, why only three stars? Two reasons. When you look at the description and photos describing the trip, you might reasonably think that the scenery will be beautiful and idyllic all the way. Uh, uh, not even close - in fact, talking with other passengers, this was the biggest disappointment of the cruise. We had one day of traveling through the Rhine Gorge that was beautiful and truly reflected the cruise description. Aside from that, the rest of the cruise was primarily trees, a few towns, and some almost industrial areas. If this is an aspect of the trip that is important to you, you will be disappointed. Second reason - the food. As one table mate said, the best meal he had was at a restaurant in one of the towns we stopped at. Another table mate (our fabulous new friends M and T) said during one good dinner, "this meal let's you know they can make a good meal". The meals were hugely inconsistent. Our first night dinner at the invitation only Portobellos was very good and we had another couple of dinners that were good also. But, the breakfast and lunch buffets and other dinners were very disappointing. Having spent many years in the restaurant business and being slightly foodie snobby, we felt that there were really two problems. First, too many of the ingredients were not quality. Secondly, they are trying to do way too much in too little space. The food just doesn't reflect what is supposed to be a high-quality experience. That is partially what we paid for, yes? So, the week was relaxing, the other passengers friendly, and we loved spending time with our new friends, but I wouldn't plunk down the money for another river cruise anytime soon. Read Less
3 Helpful Votes
Sail Date: October 2017
We wanted to experience that part of Europe. I need somewhere to express our shambolic arrival at Bucharest airport. No direction, no staff, we had to find our coaches. Then there is the truly appalling first hours in the Bucharest ... Read More
We wanted to experience that part of Europe. I need somewhere to express our shambolic arrival at Bucharest airport. No direction, no staff, we had to find our coaches. Then there is the truly appalling first hours in the Bucharest Hilton. It was a beautiful hotel and we had a lovely room. BUT, No welcoming drink, no staff to produce water, drinks and food. Several appeals to the so called “Tour Director” achieved no action. She continued sitting chatting to her mates from HQ Manchester. Probably the worst meal we have ever had in a hotel - a sentiment shared by most if not ALL your clients. Yes, it was basically a hotel failure, but “TDs” are presumably there to look after YOUR clients. This one needs retraining at the very least. And there were other shortcomings but I’ll leave that to others. The Adie, Bell, Simpson combo was a great success. The ship staff/crew were delightful, the food etc was splendid. Read Less
Sail Date: October 2017
We went because it was a Correspondents Cruise and they were excellent. But trips were long and not much time was given at destinations which was disappointing. The most upsetting thing was having to change boats and losing a valuable half ... Read More
We went because it was a Correspondents Cruise and they were excellent. But trips were long and not much time was given at destinations which was disappointing. The most upsetting thing was having to change boats and losing a valuable half day of a 7 day holiday for which there was no apologies or anything done to make recompense for this. The Cruise Director needed to have lessons on diplomacy. There was also an issue of having to wait at the end of tours for the boat to arrive to pick us up which was most unprofessional. We have rated entertainment as average but this excludes the correspondents which were fantastic, especially Kate Adie. She made the holiday for us. Food was not the deluxe we expected but wine selection good. A lot of wasted time on tours which could have been better organised. We will not be booking another cruise with you as we have had better holidays with other companies. Read Less
3 Helpful Votes
Sail Date: September 2017
booked 16 months before with Scenic who gave us the worst room on the boat over the engine room which rattles so much the doors would open on their own and had to pad out the safe as it rattled all the time. The cupboard in the bathroom ... Read More
booked 16 months before with Scenic who gave us the worst room on the boat over the engine room which rattles so much the doors would open on their own and had to pad out the safe as it rattled all the time. The cupboard in the bathroom was falling off (which they fixed) but not the bathroom door which kept on coming open. My wife found it difficult to sleep. Asked Patric the director for another room, but said none was available The staff were kind and helpful The food was 4 star not five, and queueing up for breakfast was not what we paid for. They brought out the chef to praise him every night, but that does not make it 5 star If you want five star, try Silversea or Regent. You really do get five star The butler was pleasant but had to serve 22 rooms on two floors plus other jobs The trips out were mainly walking tours, with a few highlights thrown in the quality of drinks were fine on ship entertainment was in the main a honky tonk piano player embarkation and disembarkation went smoothly Wrote to HO, and have eventually had a reply. Sorry to report the management are clueless, and don't car a jot! Have been to Australia and New Zealand with Scenic, and they came up trumps, but they have lost the plot with river boat cruises. I do not recommend. Read Less
9 Helpful Votes
Sail Date: June 2017
This was our 1st river cruise and we chose Scenic because of their "reputation". This having been said,since they are all inclusive, so was the lofty cost. During the 1st week, for 4 days in a row, everyone in the Crystal ... Read More
This was our 1st river cruise and we chose Scenic because of their "reputation". This having been said,since they are all inclusive, so was the lofty cost. During the 1st week, for 4 days in a row, everyone in the Crystal dining room waived away flies at all 3 meals. You would think that after 1 day this would be remedied by the crew who witnessed this. However,only after I talked to the restaurant manager on the 5th day, did it improve. The public rooms (dining and lounge) were never cool during the entire trip. The weather was only very hot 1 day out of 14. The food lacked flavor. Meals on the ocean cruises we have been on were so much better. The service, crew, and cabin were 6 stars out of 5 but.... More than 1/2 the passengers on board were ill during the trip. Scenic had a cavalier approach to this and should have been extremely more proactive. Plan on spending a great deal of time riding buses once you dock at a city. 1 day it was a total of 7 hours to and from. Finally, I did write Scenic before I chose to post this review. Their response did not address my concerns at all in a genuine, sincere manner-another disappointment of a company that I feel does not warrant the reputation they have 1 bit Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because we wanted to do a Rhine cruise and the dates coincided with our Ruby wedding anniversary and our friends 60th Birhtday ( We are from The UK our friends from Australia ) We arrived at the ship in Nuremburg to a ... Read More
We chose this cruise because we wanted to do a Rhine cruise and the dates coincided with our Ruby wedding anniversary and our friends 60th Birhtday ( We are from The UK our friends from Australia ) We arrived at the ship in Nuremburg to a warm welcome and glass of champagne. Most passengers had already boarded at Budapest a week earlier and so we were one of only six couples to board. We were given a welcome briefing which was brief, practical and on the whole useful. Our cabin was comfortable and reasonably spacious - the innovative balcony windows are a great idea. The bed was very comfortable as were the pillows. The cabin staff were helpful and nothing was too much trouble - the same can be said for all the staff aboard the ship. I personally found the meals to be disappointing as I a a Vegetarian and found there was very limited chice. Lunchtime was particularly disappointing - often of the two soups available one was rarely vegetarian and if it was it was often a cold soup ( yuk ! ) The lunchtime Bar- B-Q was also a disappointment - vegetarian options were lettuce, mini corn on the cob and jacket potatoes. There was a wide selection of meat and fish dishes but where were the vegetable kebabs, vegetarian sausages etc ? On another occasion there was a meat lasagna - wherre was the vegetable lasagna ...? ! ! Evening meals offered only one vegetarian option per course - I guess you coud call that adaquate but how many non vegetarian passengers would settle for ony one option per course ? Acceptable on a basic cruise but not in my opnion on a cruise advertised as five star. ( And yes we have been on 5 star cruises ! ) The bar and dining room staff work very hard ( Bar staff double up as waiters in the dining room in the evenings ) But due to the fact that everyone is expected in the dining room at the same time; it can be a long wait before you are served your meal and an even longer wait for wine ( There is no wine waiter ) We often had to ask busy staff for wine and also to be topped up. There is a longe with a bar in which some entertainment is provided most nights. The lounge is very crowded and it was often difficult to find a seat. This however was not the main problem. On our first evening we noticed a great many passengers were coughing and anticipated the worst. Unfortunatly it was not just a cought but a flu like virus and sadly both ourselves and one of our friends caught the virus. Not surprising given the close proximity of passengers in the lounge. I would estimate that at least 80% of passengers were take ill. In fairness to Scenic it was not thier fault that someone brought the virus aboard the ship and there is an emphasis on using the hand gel dispensers located at the entrance to public areas and at the entrance of the ship. But sadly our experience was spoilt and our wedding anniversary celebrations non existant. The same can be said of our friends 60th Birthday celebrations. On balance I would say the cruise was enjoyable - there are some good excursions, the staff are excellent and the cabins very comfortable. But if you are a Vegetarian think again about booking and don't book a river cruise end of September onwards - the possibility of catching a virus would be very high. It only needs one person to bring a virus aboard the ship and sadly it can spoil the entire experience. Read Less
2 Helpful Votes
Sail Date: August 2016
Paid for ultra luxury, got a nice 3 star experience. On the plus side, clean ship, pleasant hardworking staff, plenty to eat and drink. On the negative side, not enough staff to offer a 5 star cruise, food tried to present as ... Read More
Paid for ultra luxury, got a nice 3 star experience. On the plus side, clean ship, pleasant hardworking staff, plenty to eat and drink. On the negative side, not enough staff to offer a 5 star cruise, food tried to present as ostentatious but failed, wines local and uninspiring. Enhanced experiences very nice, but other trips disappointing. Onboard entertainment less than one would expect for the price and claimed luxury standards. Cruise Director comes in for critism as a poor communicator, inefficient and with a sense of humour that could be interpreted as irritating by many. Showed no interest or follow up in those who had been taken unwell. My wife was taken unwell on an outing and he just pointed us to get ourselves back to the ship, with no follow up her wellbeing. We do not feel that we got the ultra luxury experience that we paid for. Read Less
4 Helpful Votes
Sail Date: June 2016
Overall we were a tad disappointed by this Scenic cruise for the following reasons: 1. The quality of evening meals weren't up to what we expected given previous reports. Overcooked pork fillets and wiener schnitzel. 2. Despite ... Read More
Overall we were a tad disappointed by this Scenic cruise for the following reasons: 1. The quality of evening meals weren't up to what we expected given previous reports. Overcooked pork fillets and wiener schnitzel. 2. Despite some very good waiter service, the poor 25% let them down e,g. a) request for coffee 1st night at end of evening meal - "yes, the coffee machine is upstairs" b) re-fills of white wine simply poured on top without asking, problem was it was a different wine. Happened at least 6 times 3. Many people including ourselves caught the flu or a stomach bug, Highlights: 1. Very good cruise itinerary, all inclusive tours & 80% of guides were very good. 2. Our housemaid was a gem and the Captain was the most pleasant captain I have ever met. 3. Many people valued the all inclusive drinks service, We enjoy a drink at meals so not such a big issue for us and we had a Royal Suite Read Less
2 Helpful Votes
Sail Date: September 2018
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. ... Read More
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. It was not just the food, service and entertainment aboard the ship but also the tours. We had read other reviews about the food quality and variety complaints before taking this cruise, but felt they were just whiners. To our surprise found that their observations were acurate. When entering the restaurant, we could not get the waiters attention to bring us a menu, so our table ended up just grabbing one as we entered the restaurant each day. The food portions were so small, we started taking pictures. Instead of providing a bread basket for the table, the waiter would cut off a small piece of from a bread roll. It was so small, you just put the whole piece into your mouth. Not all the meals were substandard though, as they did serve a great leg of lamb one night and the chateau briand and salmon were great. The fruit selection was mainly water melon and other melon fruits. There were only 2 waiters in the lounge for the talks, so we just went to the bar and got our own drinks. There was a large group of Thomas Cook people that left part way through the cruise and we really noticed a big improvement in service when they left as the crew had more time to look after everyone. Only had 2 occasions where the waiter forgot the order. Most of the tours were just a walk around a local village or town and other than some cobblestone streets, there was not much to see. The trip to the Delta Works in the Netherlands was a must see. The day of cruising on the Moselle provided spectacular scenery. Scenic have what they call Tailormades and they are fanstasic. We had these with us most of the day. They tell you what you are looking at as you cruse along or as you walk around. They are also great for listening to your guides which were very good. Scenic also has e-bikes which we found were really enjoyable for touring around the country side. They should have mirrors though. Read Less
2 Helpful Votes
Sail Date: June 2018
Scenic (at least in Australia) actively market the Scenic experience as a five star world quality product. In reality our cruise was really mass tourism and more focused on drinking. The bad: The food is woefully bad. It is ... Read More
Scenic (at least in Australia) actively market the Scenic experience as a five star world quality product. In reality our cruise was really mass tourism and more focused on drinking. The bad: The food is woefully bad. It is not hard to realise that the braised beef one night is the Swedish style meat balls the next lunch. Whilst the Italian concept and French table were actually quite good the main restaurant was nothing more than a salad based cafeteria. Compared to other cruises the food and available selections was bad. The river side café was liked for the ice cream and cakes they served but the beef burgers and pasta were not eaten. Scenic markets up to 5 dining choices, so the Italian section (Invite only and French Table invite only) are again part of the main dining room but are considered 3 dining destinations. The river café is really more coffee and cake and lastly room service from a small menu is the 5th. The menus every day were wrong. The bar staff could not keep up with the amount of passengers and this is more reflective on management rather than the staff who really tried. The nightly entertainment (Ian) was good when he simply tinkled on the piano but the singing was not his best effort. On the last night he was eager to encourage everybody to have a great time. But the comments “I know I sing flat but I am still going to sing” saw many of us leave for better locations or even your room. Those in the back of the boat complained about the noise and constant vibration and these were the best suites. The rooms whilst neat had a problem with the hot water that would change from hot too cold to hold. We were told that every cabin had the same problem with the changing temperatures. Our cruise (Amsterdam to Basel) did not make it to Basel due to river congestion and you have to expect this on congested rivers. The issue being that Scenic simply printed a list of alternative arrangements and left it on the reception counter. So whilst we were warned we had no details. The tours whilst expertly organised do suffer with some bad guides. Two notable excursions the tour guide gave us a detailed analysis for 40 minutes on why people from Cologne do not get on with people from Dusseldorf. The second being a bible lesson after visiting the castle in Heidelberg for 30 minutes. The reception staff were dismissive about any queries or problems. The good: The crew and butlers are excellent. Our cabin was spotless and nothing was any trouble be it food or drinks or anything. It could so easily be a great product and time but on this particular cruise it was more a 2 or 3 star cruise that didn’t deliver on most fronts. Read Less
6 Helpful Votes
Sail Date: May 2018
Really regimented agenda so didn't allow for much "downtime". For example, no time to sit up top and have a cocktail at the end of the day, as the excursions returned at 5 or later, and port talk was at 6 and dinner at 7. ... Read More
Really regimented agenda so didn't allow for much "downtime". For example, no time to sit up top and have a cocktail at the end of the day, as the excursions returned at 5 or later, and port talk was at 6 and dinner at 7. Hard to shower, dress for dinner and have some downtime in the space of an hour. Food was ok, not great. Worst part was that the Danube is so busy that 5 nights out of 7 we were tied up at the dock right beside another boat -- sometimes there were 3 or 4 across. Couldn't use the balcony as a result (for which you pay extra) and had to keep the drapes closed. Cooking vent from next door boat would spew grease fumes into our room. Lounge and dining room were nicely decorated, beds were comfy, staff was very good. Just not for us. Read Less
6 Helpful Votes
Sail Date: May 2018
Every day since we left, our ship docks next to at least one other. Sometimes there are 3 abreast - this, in the low season. As a result, our view from our balcony (which we paid extra for ~silly us!) is into the window of the cabin of the ... Read More
Every day since we left, our ship docks next to at least one other. Sometimes there are 3 abreast - this, in the low season. As a result, our view from our balcony (which we paid extra for ~silly us!) is into the window of the cabin of the other ship. So, no view. One night, we were apparently near the exhaust vent of another ship and so for days after, our room and all others on this side smelled of cooking grease. Food is average to poor, you have to eat at 7pm regardless if ypu’d like to eat later, so no opportunity to have a leisurely cocktail hour, most of the towns in between are largely unremarkable, just a means to provide some diversion between the two main cities of interest (in our case, Budapest and Prague). No one on the ship other than the cruise director knows anything about the itinerary, landmarks, upcoming events, so if you can’t find the cruise director, you’re in the dark. There’s about 20 of us in our mid`50s and all have did “never again”. Read Less
2 Helpful Votes
Sail Date: April 2018
We were told Scenic was top of the range with excellent food. Not true. Food was poor to mediocre - dry chicken, leathery veal, limited fruit selection, uninspiring lunch buffets, watery wines. Also evening meals took 2 to 2.5 hours ... Read More
We were told Scenic was top of the range with excellent food. Not true. Food was poor to mediocre - dry chicken, leathery veal, limited fruit selection, uninspiring lunch buffets, watery wines. Also evening meals took 2 to 2.5 hours as everyone had to be served at the same pace. The crew were as helpful as they could be, given they had to serve 165 people with drinks and food simultaneously. Shore excursions were fine. Head office admin was very poor. Asked where tickets were and was told they'd been sent. Another set would be sent immediately. They never arrived. At least three different people seemed to be involved with each not knowing what the other had said. Eventually the tickets and cruise information arrived with a week to go. As for the air transfers, the cheapest economy tickets were bought by Scenic - think last row at the back of the plane next to galleys and lavatories. Read Less
13 Helpful Votes
Sail Date: July 2013
As a preface, we are a couple of active, still working adults somewhat on the low end of the age range of typical river cruisers. I cancelled a back to back Celebrity cruise touring Iceland and the Baltic after reading about river ... Read More
As a preface, we are a couple of active, still working adults somewhat on the low end of the age range of typical river cruisers. I cancelled a back to back Celebrity cruise touring Iceland and the Baltic after reading about river cruising. Our experience has been mostly with the Royal Caribbean/Celebrity product. I considered Tauck, Uniworld and a few other lines when booking this trip last October. I chose Scenic based on the inclusions(tips, alcohol, all excursions, butler, internet), greater population of Australians, and appeared to have more "active" inclusions such as a gym and use of bicycles as well as "tailor made" self touring. As many of CC members, I researched and read reviews and had a good idea of what river cruising was about -- or so I thought. We booked the Jewel - the newest ship of the Scenic fleet-- based upon itinerary, and the fact that it included a gym (we love to eat). We arranged our own air/hotel stays which included 10 days in Europe prior to our July 1st Scenic cruise. Budapest is just as wonderful as all of the reviews. We stayed in a lovely B&B (Kapital Inn) for 3 nights. Our first disappointment came 2 days prior to the cruise in a forwarded email from our TA. We would not be cruising on the Jewel in Budapest, but instead would be on the Diamond for 3 nights, then we would be bussed to the Jewel which was upriver and unable to make it to Budapest due to a lock being closed up the Danube. We took a taxi to the Marriott to drop our luggage and take transportation to the ship. Quite a few people had not received word that we would not be on the Jewel. Most of us had been aware of the flooding, and although there was a little grumbling about not being told in advance, it wasn't a huge problem. Our cruise director Marin was the only staff that stayed with our group during our very challenging cruise. He did an amazing job considering the problems he faced. I'd like to mention the other ships we stayed on, as we found huge differences that impacted our trip. We ended up having to change ships again due to lock strikes in Germany after being docked in a commercial area in Bamburg for 3 nights and long bus trips for excursions. We started on the Diamond, moved to the Jewel and ended up on the Pearl. Our vision of unpacking once and enjoying the river from our balcony ended up being not so ideal. We spent much more time being on big bus tours than we thought. Did the interruptions impact our cruise enjoyment? Probably. We never did experience the "afternoons enjoying the villages on our own" The only village we stayed at required a 10 Euro one way taxi ride. I thought there would be smaller than the 40-50 groups were regularly on and the long bus rides to our destinations.Diamond: Some wear and tear obvious on the ship. It didn't matter to most of us, as we knew we would be meeting the Jewel in a few days. Some negative comments "we didn't get what we paid for", some people ended up in different cabins due to the ships not being identical. The staff however was lovely. We were greeted with cool towels, glass of champagne and a rose for the ladies. Passengers waited in the lounge. We were escorted to our standard balcony cabin after a very brief and orderly check in process. The room was explained by the very friendly stewardess. The balcony was a great feature, space for two chairs and a small table. It was somewhat annoying that the railing was just at eye level when sitting. The ability to move the window up and down was what i guess is Scenic's "signature" feature. To get the A/C to work, the sliding door to the balcony needed to be closed. Our butler "Zoltan" came to introduce himself. He was a favorite on the ship. Most wished we could take him with us. The bed was two two twins (full size twins) pushed together to make a king. L'Occitane bath products, and shower had a complicated spray system, gave it a somewhat higher end feeling. There was a "meet and greet" before dinner, where officers made some comments and the CD explained the river situation, assuring all that we wouldn't notice the ship change, that all would be seamless. Buffet first dinner, somewhat chaotic. The dining room was noisy, most were tables of 6 with a table for 2 right next to it. We found fun tablemates the first night and ate with them frequently during our trip. The wait staff was friendly and seemed very busy and hardworking. We were treated to a night sailing on the Danube to see the lights of BUdapest. We enjoyed the Diamond. DIdn't enjoy packing up three days into our trip. The plan was to take the scheduled tours with being bussed to the ship which was ahead of us. Jewel: We were to have a BBQ lunch on the top deck. Kinda sounds like fun, but it wasn't. The lines were long around the buffet, there weren't too many near tables. Drink service was odd, with waiters asking what we wanted, then never bringing it. No reception when entering the new ship. Not much in the way of greeting. Given our room keys. We find the new cabin to be much nicer -- a better use of space, no sliding door to the balcony, but a nifty folding door that we just left open. The bathroom had a huge shower!! no more complicated shower system. The public rooms were somewhat the same, it was just obvious that overall the physical layout of the Jewel was much better. You would think that this would make happy campers, right? Well, there was a HUGE difference in staff across the board on the Jewel. The ship captain was a substitute and the hotel director appeared to be on vacation. I wish this was an exaggeration. While we saw the hotel director working alongside his people, and checking on dining room status, the hotel director was never seen. People were scratching their heads, how can waiters and bar staff seem to look so "busy" all the time, but people couldn't get any service. Overall, it impacted our experience. We heard there were many verbal and written complaints. We didn't put ours in writing, because at the time I wasn't sure what was going on. THe wait staff didn't appear to be trained on how to do their job, so rather than say it was the problem with the staff, I place the blame on the uninterested hotel director. I did notice that we seemed to "warm" up the staff, mainly because I think we had a very tolerant, fun loving group of passengers. Pearl: like the DIamond, great, hardworking staff. It's hard to believe the difference. I had low expectations for food quality, and high expectations of service, but the reverse actually happened. For example, there were only two menus placed on each table of 6-8. Never did a waiter point out there were alternate selections each night. We were offered a "red" or "white" wine, and it took a few days to figure out they stock more than one choice. You had to be on guard as the waiters often would just pour what was in hand, not noticing you perhaps were drinking a Chianti that night. There was no coffee served dinner. Dining choices on the menu were limited, the food was well presented. I was pleased with my meals. Dining by buffet is difficult when all passengers eat at the same time. I never stayed in the long line for the carved meat or breakfast selections.Scenic promises much more than they are able to deliver. If you enjoy large organized bus tours, or walking tours where you are herded from one location to another Scenic can give you that experience. Our best days happened to be those which we decided to take a pass on the bus tour, and stayed on the boat while it was moving to the next port. The best experience was meeting new friends. Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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