Sail Date: October 2015
Great new clean ship Excellent quality entertainment. Food at 3 restaurants same, I think they wanted you to try their speciality restaurants! . Enjoyed the open seating, anytime dinning. More variety in Garden cafe. Seafood night nice but ... Read More
Great new clean ship Excellent quality entertainment. Food at 3 restaurants same, I think they wanted you to try their speciality restaurants! . Enjoyed the open seating, anytime dinning. More variety in Garden cafe. Seafood night nice but tasteless. No shrimp cocktail like most cruises as daily appetizer. Staff extremely friendly. A bit rough the first few days and a rescue at sea. Lots of different types of entertainment . Trivia, deal or no deal, parties, etc. Ship was not filled to capacity which was great. Great room ( balcony) , with lots of storage. Getting off the ship was very chaotic and a long process. Events regarding the ships inauguration were in progress which did not help matters. Ship kept very clean. Sanitization always in process. Purchase of Aleeve on board very expensive $10.99 , 3x regular price! Read Less
Sail Date: October 2015
Inside cabin worked better when we asked Chris the cabin attendant to separate the beds, otherwise it's a tight squeeze on either side of the bed. It would be great if you could turn the heat/Ac off completely as the dry air really ... Read More
Inside cabin worked better when we asked Chris the cabin attendant to separate the beds, otherwise it's a tight squeeze on either side of the bed. It would be great if you could turn the heat/Ac off completely as the dry air really affects my husbands asthma ( we got home late sunday night and on Monday he was $120 lighter in the wallet after a Dr's visit, 3 lots of meds and an x-ray. Can't complain for the price of the cruise but would have willingly paid more for at least ONE stop on the way to Miami. 8 days at sea is a long time. The entertainment was typically 2nd-rate, except for the Gaucho and the 3 comedians. Flamenco guitarists should stick to playing their guitars ....their singing was terrible ( who's the talent scout ???). We left after 15 mins. The Rock Tenors.... well, we left after 10 minutes, the effort to make reservations for seats was a complete waste of time. Food was good, we did 50/50 in the nicer restaurants and buffet. We had SILVER Latitude level when we boarded and DIDN'T have 'Priority Boarding' in Southampton. Now we have moved up 2 points and now have GOLD so hopefully boarding will be a better experience in Barcelona next year. Getting off the ship in Miami, our time to disembark was 9:30am as we had a late afternoon flight, well we were postponed until 10:30am and FINALLY got out of Customs & Immigration at 12:30. OBVIOUSLY THE PORT OF MIAMI WERE NOT EQUIPPED TO GET SO MANY PEOPLE OFF THE SHIP ....THEY NEEDED EXTRA STAFF TO FILL THE EMPTY BOOTHS and maybe it would have gone a lot faster. Also there were NO TOILETS in the waiting area ... 2 hrs with nowhere to pee, DISGRACEFUL ! THAT'S ALL FOLKS ..... Read Less
Sail Date: October 2015
Firstly emberkation was very good from Southampton ,ship was lovely loved the band in the 5 o,clock somewhere bar and the piano player in the district , loved all the shows on board , tenors of rock, las Vegas tenors, million dollar ... Read More
Firstly emberkation was very good from Southampton ,ship was lovely loved the band in the 5 o,clock somewhere bar and the piano player in the district , loved all the shows on board , tenors of rock, las Vegas tenors, million dollar quartet etc , loved comedy club we had no trouble getting seats as we reserved a time on the tv screen. We weren't keen on the hypnotist as we have seen better and we hated the fuelling pianos as they kept asking for money we stuck it for half an hour they only played 3 songs amongst the begging and wanting us to scream and clap and sing along did not feel they were worthy ,we walked out ,we stuck to the included restaurants food was very good and hot , only ate once in buffet , ship was not too crowded apart from foyer not enough seats great game shows etc there , great entertainment crew . Only disappointment was they ran out of special brews on tap on first day ,not good , we did not go in the pools as weather not hot enough until last 4 days , cabin was good did have trouble with the patio door banging as seal had come loose for 1st 3 nights had a small $60 compensation for lack of sleep , thought we deserved more , good cabin steward never bothered us , disembarkation in Miami was better than we have had previously although the queues were longer after we joined it there should have been more customs officers to deal with us all. We would sail again with Ncl in warmer climes next time though.We paid for two shows in the supper club fabulous venue the brat back for the record was fantastic and the wine lovers show was very entertaining .We had no trouble getting tables for 2 in dining rooms., we paid over £880 for our drinks package and probably had our money's worth . Drinks are expensive ,We had a good package price with 5 days stay in Orlando but would have liked a cheaper drinks package price.All staff were very good , bar staff worked very hard , not enough of them we felt sorry for them . The ones in the District bar were very entertaining . Do not listen to the bad reviews as we don't think it was a bad cruise at all especially compared to the similar transatlantic on the Quantum of the seas same time last year which was riddled with faults. Read Less
2 Helpful Votes
Sail Date: October 2015
Firstly emberkation was very good from Southampton ,ship was lovely loved the band in the 5 o,clock somewhere bar and the piano player in the district , loved all the shows on board , tenors of rock, las Vegas tenors, million dollar ... Read More
Firstly emberkation was very good from Southampton ,ship was lovely loved the band in the 5 o,clock somewhere bar and the piano player in the district , loved all the shows on board , tenors of rock, las Vegas tenors, million dollar quartet etc , loved comedy club we had no trouble getting seats as we reserved a time on the tv screen. We weren't keen on the hypnotist as we have seen better and we hated the fuelling pianos as they kept asking for money we stuck it for half an hour they only played 3 songs amongst the begging and wanting us to scream and clap and sing along did not feel they were worthy ,we walked out ,we stuck to the included restaurants food was very good and hot , only ate once in buffet , ship was not too crowded apart from foyer not enough seats great game shows etc there , great entertainment crew . Only disappointment was they ran out of special brews on tap on first day ,not good , we did not go in the pools as weather not hot enough until last 4 days , cabin was good did have trouble with the patio door banging as seal had come loose for 1st 3 nights had a small $60 compensation for lack of sleep , thought we deserved more , good cabin steward never bothered us , disembarkation in Miami was better than we have had previously although the queues were longer after we joined it there should have been more customs officers to deal with us all. We would sail again with Ncl in warmer climes next time though.We paid for two shows in the supper club fabulous venue the brat back for the record was fantastic and the wine lovers show was very entertaining .We had no trouble getting tables for 2 in dining rooms., we paid over £880 for our drinks package and probably had our money's worth . Drinks are expensive ,We had a good package price with 5 days stay in Orlando but would have liked a cheaper drinks package price.All staff were very good , bar staff worked very hard , not enough of them we felt sorry for them . The ones in the District bar were very entertaining . Do not listen to the bad reviews as we don't think it was a bad cruise at all especially compared to the similar transatlantic on the Quantum of the seas same time last year which was riddled with faults. Read Less
Sail Date: October 2015
If this had been our first cruise it would also have been our last, fortunately we have previously cruised with Cunard and P & O. Panic on 1st night as one of our cases was missing, due to rough treatment the label had gone missing, I ... Read More
If this had been our first cruise it would also have been our last, fortunately we have previously cruised with Cunard and P & O. Panic on 1st night as one of our cases was missing, due to rough treatment the label had gone missing, I had even gone to the trouble of covering paper tag with cellotape to ensure it would not rip. another case had the pull up handle broken so that was fun to move at airport. Luckily the missing case was eventually located. No coffee pods in rooms as not ordered for the cruise, but you could have coffee delivered free by room service if you wanted to wait up to 1.5 hours for delivery by which time a brandy would have been more apt. Never had a hot meal in any restaurant. They list Taste, Savour and Manhattan as separate restaurants but the menu was the same in each. 2nd night beers started to run out, around 7th night Baileys ran out. Neither myself or my husband are big drinkers but you are on holiday and you had to have the best of what was left or in my case as a very light drinker nothing at all as the only drink I wanted was a Mudslide, just the one every evening. The accommodation was very nice, nice balcony, spacious shower ec, no complaints about the staff who were extremely pleasant and very helpful. There is a glass staircase which I am sure everybody was initially very careful using due the assumption that it would be very slippery. Due to the curve of the staircase the steps narrow at the inside of the curve, but for some reason the designer thought that narrowing the step so much that only a child's foot would fit comfortably was ok. I injured my heel on this step (my heel rubbed down the previous step ) which was incredibly sore, the next morning I was unable to put my foot flat on the floor and had to go to the medical centre, after telling the "doctor" how I hurt my heel she supplied me with 11 Painkillers, a foot and ankle support at the cost of $189 and no actual diagnosis on the injury, I am assuming just bad bruising, although I could not walk very well for around 4 days. I think she just wanted me out of there before I blamed NCL. On disembarkation day we all had coloured luggage tags and specific times for leaving the ship. We were ready about an hour before our assigned time which as these things go was running around an hour late.He.Ho. So we eventually disembarked and went to collect our luggage which was all set out in areas with a flag to indicate your colour, simple, or so you would think. So 2.5 hours later we were through customs and heading for our transfer bus to Orlando. This whole process should have taken between 25 minutes to 45 minutes or so we were told by customer services when they phoned our stateroom to tell us which colou tags to use and to confirm our transfer, but then two of our cases were put in the wrong place, now bearing in mind that there were probably around 4000+ cases on the dock the two cases took some finding. The whole process too almost 4 hours. So while the majority of the people who were going on to Orlando arrived around 1.30 to 2.30 pm. Our bus of around 8 very angry people arrived at about 6pm when some of our fellow cruisers were coming back from the parks or shopping. Oh yes, Before all the non smokers complain about the smell of smoke near the ONE smoking room I think they should be aware that their was no air conditioning or ventilation of any kind in that room, which for such an expensive ship would not have been hard to incorporate. While NCL are happy to sell cigarettes and cigars by the thousands they do not give the smokers the dignity of having a clean room to smoke them in. So believe me non smokers the smokers were complaining loudly too. Read Less
Sail Date: October 2015
Thought I would try Norwegian for the first time, have always used Royal Caribbean and Celebrity before. Couldn't refuse the deal, an 11 day cruise plus return flight from Florida for less than the cost of a return flight! Nice ... Read More
Thought I would try Norwegian for the first time, have always used Royal Caribbean and Celebrity before. Couldn't refuse the deal, an 11 day cruise plus return flight from Florida for less than the cost of a return flight! Nice ship, modest luxury and (being inaugural cruise) in perfect condition. CABIN: We started with an inside cabin, which was very cramped, barely room to squeeze past the side of the bed and virtually no storage (1 wardrobe, no drawers at all). However we found out that the ship was not full and asked for an upgrade. The Guest Relations guy needed to speak to a manager who was not there, but we got a promise of a call back that evening. No call back, assumed the answer was no. Two days later I asked at GR desk, to be told we had been upgraded to a balcony cabin,but nobody had told us, so we could have moved two days earlier! Much better cabin, but still had to squeeze past the bed. DINING: Comprehensive mix of dining options, a few complimentary rooms, and several paid restaurants. Menu and food in the free rooms was reasonable, but much better in the specialty rooms, which all had themes. Some also had side sections on open deck, great in the Caribbean, not much good for the first 8 days trans Atlantic! ENTERTAINMENT: This was spectacular, though possibly all the stops had been pulled out for the maiden cruise. In particular Tenors of Rock were brilliant, Brat Pack was cleverly interactive, Million Dollar Quartet was great (if you were old enough to remember the 50s) and After Midnight and Comedy club were high quality. LAYOUT: Very different style of layout to Royal Caribbean/Celebrity/Princess - small central Atrium and everything arranged over decks 6,7 & 8 apart from the Theater. What they called the Atrium was a 2 level entertainment area which had nowhere near enough seating for the various demos, classes and trivia quizzes. Guest were bringing chairs from the adjacent meeting rooms or had to stand by the bar. The huge Manhattan Restaurant had a large dance floor which would have been far better a venue. DECKS: Hated the layout of the pool decks. Adult flumes, junior flumes, rope walk and a large central bar overshadowed the main pool deck making it feel cramped - you had to pick where to sit to avoid losing the sun after an hour or two. The saving grace was Spice H2O with its fascinating rock caves and waterfalls, great for cooling down. The hot tubs started off cold, were OK by day 8, but unbearably hot by the end. CONCLUSION: Nice enough ship, great entertainment (if sustained) good food options, but disappointing deck layouts. Would not feel safe with small kids. Would not rush to book NCL again, prefer Royal Caribbean. Read Less
Sail Date: October 2015
I'll be quick: This is my 15th cruise and 2nd on NCL... The balcony cabin Deck 11 was what you would expect. Be sure to use the 2 large drawers that are at the base of the sofa for storage. Shower was a just bit larger than ... Read More
I'll be quick: This is my 15th cruise and 2nd on NCL... The balcony cabin Deck 11 was what you would expect. Be sure to use the 2 large drawers that are at the base of the sofa for storage. Shower was a just bit larger than other ships. TV signal was poor but that's not what you're here for. Bed was comfortable. Entertainment was first-rate with all kinds of music to enjoy. Food in the main dining rooms and buffet was outstanding. So much so that I did not feel the need to go to the premium places although we did try Cagney's (more on that later). The indoor/outdoor concept on Deck 8 is a nice touch. The bartenders were great making the drink package a super value. Internet was horribly slow. Took 10 mins at .95/min to check 2 emails. I requested half my money back and they agreed. Outdoor spaces were great with plenty to do (or not do). The ropes course is a lot of fun if you dont mind heights. The really bad part was the service. Much of the restaurant staff appeared tired. Room service was awful. Got our coffee order wrong 8 out of 9 times. Service in the restaurants was slow and error prone. Took 20 mins. to get in an order at Cagney's. We ordered drinks and appetizers and then left after an hour or so. The Thermal Suites at the Spa were nice with tubs, hot chairs and various thermal rooms. Unfortunately they forgot to man the door at times and people were sneaking in for free. They corrected this later with a partial credit. Bottom line: If they fix the service issues, this ship is about as good as it gets. Read Less
Sail Date: October 2015
Sailed inaugural transatlantic cruise to Miami. Embarkation just OK in Southampton. There was some confusion when calling guests to the counter & then reseating us & calling us again to embark. The ship had been on a short trip ... Read More
Sailed inaugural transatlantic cruise to Miami. Embarkation just OK in Southampton. There was some confusion when calling guests to the counter & then reseating us & calling us again to embark. The ship had been on a short trip from Hamburg and had sat in port so NCL execs could spend a night on board, therefore some state rooms were not ready. Luggage arrived very slowly. Some staff seemed green, others very seasoned. We learned very quickly to ask for seasoned waiters in Manhattan Room. Lovely spot to dine but music was a bit loud for conversation. Food typical NCL fare. We had dining package & would not pay Ala Carte prices for privilege. Service in Le Bistro, excellent, La Cucina, slow service. Food not worth $80 ala Carte prices. Buffet was well designed and didn't seem too crowded, but this ship was only 70% full. Lots of choices. I had a special host due to dietary issues who was wonderful and attentive in dining rooms. Staterooms - mini suite small, tight squeeze by bed, couch and counters too low, one guest thought he was in a disabled room! Not so. Designed for short people. Closet space/storage lacking. One big sink, prefer smaller sink and more counter space, no tub. Balcony tight. Started out in 10202, loud clunking noise sealed in wall cavity-3 days in it got worse. Saw 2 other neighbors moved, we moved 4th day to 13802. Much quieter. Deck 10 mid ship port could have a NOISE issue. Thermal Suite - nice large area, but since there were no ports, it could get crowded and noisy. Had to pick your time to relax. Some folks were "sneaking" in and finally they instituted a key card system to prevent that. Some jets in the hydro pool weren't working, but finally after 4 days were fixed. Jacuzzi water in this area was too cool. I didn't use it after first day. Steam room not working. Mid cruise they refunded about a third of the $249 charge. Refreshment area not kept well stocked. Large gym, great equipment. Water slide was fun, wave pool is nice and deep but rough seas will make it difficult for lap swimmers. Salt water. Rope course and zip line available. I was expecting a separate zip line that spanned the ship but it is part of the rope course. Lots of bars and unfortunately they take up most of the scenic viewing areas. This ship has no promenade deck as many other new ships and no little indoor niches to sit and view the water. The bars take up all that space. As another cruiser said this ship lacked a WOW factor as far as the atrium was concerned. That area was crowded and noisy and shared space with guest services, Internet cafe and a bar. There were not enough seats for folks to watch the movie or other events. The Theater only seats 900 on a 4200 capacity ship, do the math! If you want to see a show, reserve your seats early or you will be out of luck. Many people missed the 2 Broadway shows which were excellent and people lined up early to have their room keys swiped to admit you to the theater. We also saw the Tenors of Rock, XFactor winners in the UK and they were excellent. NCL why only 900 seats! NCL also has a nasty habit of charging for in room movies at $9.99 a pop, unlike Princess. They showed 1-2 movies a day in the atrium area and people were crammed in like sardines or standing and watching the movie. Guest services were wonderful. I had a family death at home while I was on board and they offered phone and Internet gratis 24/7 I cannot say enough about this wonderful, caring accommodation. Thank you, NCL. Disembarkation in Port Miami was a disaster. Poorly organized, only 5 porters. It was nothing short of CHAOS. It took 2 hours to get off the ship and out of the port. NCL has a poor disembarkation routine. When our color was called we went down and there were very long lines. We were on that line for an hour. There has to be a more efficient way to get people off the ship. Read Less
Sail Date: October 2015
I Arrived in Gatwick 2 days early and stayed at the Hampton Inn on the airport property. This was very convenient for getting to the port. I chose Bus transportation but either bus or train is very convenient from this location. ... Read More
I Arrived in Gatwick 2 days early and stayed at the Hampton Inn on the airport property. This was very convenient for getting to the port. I chose Bus transportation but either bus or train is very convenient from this location. Unfortunately, other than my excellent room steward, the service on this transatlantic left much to be desired. This was my fourth transatlantic cruise in the past five years and I have never been on a cruise that was so poorly planned for. The wine selections were extremely limited and the drinks were extremely weak. Almost every day a waiter would tell someone in my group that a requested item was not available. I generally eat at Le Bistro at least once on a cruise, but when I saw part of the seating located in a very busy hallway area I chose not to. Also this was advertised as an Inaugural Transatlantic Cruise. It seemed more like a vacation for senior staff. However, the Headliner comedy entertainment, "After Midnight", and "Million Dollar Quartet" were excellent, though other performers were lacking. Embarkation for me was simple once I was able to convince the greeter I was a Gold Latitudes member but it did seem confusing for others. Disembarkation had to be halted but I was not in a hurry so I came off late. Overall it was disappointing, but ok. If this is as good as Norwegian can do on their newest ship I don't know how many more times I will sail with them. Read Less
1 Helpful Vote
Sail Date: October 2015
We have been of 27 cruises including 7 TransAtlantics and 8 NCL (Sky, Jewel, Sun, Epic, Getaway, & Escape) We booked a year in advance believing a maiden voyage woud have many extras as the owners would highlight their newest ... Read More
We have been of 27 cruises including 7 TransAtlantics and 8 NCL (Sky, Jewel, Sun, Epic, Getaway, & Escape) We booked a year in advance believing a maiden voyage woud have many extras as the owners would highlight their newest ship.... Wrong on all accounts... The transfer that NCL arranged from the airport to the ship was late & they had stopped taking boarding photos when we got to the ship (a dissapointment as we thought the background woud show it as a new ship........ Entertainment far from top of the line, A main theater to small for the number of passengers aboard the ship... on the subject of food, A limited & not impressive menue in the main dining room. Savor and Taste both served the same items nightly... Breakfast at these was very slow service & getting your eggs 1st but the toast later was not satisfactory... Jimmy buffets was not planned for cold windy rainy days... almost all seats are designed for the warm caribbean....We had reservations for the Italian restaurant.. a very limiter Italian menue..I had a tough time explaining to the waitress that I just wanted spaghetti with a meat sauce......O'Sheehan's served a good fish dinner also was good breakfast place ....We tried a pepperoni pizza at the Pizza bar once, the crust was thin like a cracker... This ship does not have space nor activities for it's passengers when the weather is bad.... We had several cold rain days in the crossing... this resulted in people sitting around every nook and cranny.... Which is another bad point their is NOT A COMFORTABLE CHAIR or sofa on the whole ship.... We had a balcony room and again the designers shrunk it down ... The bed was 8 inches from the closet... very unhandy to get to the closet.. storrage space under the sofa was full ... not available for guest storrage..The bath was a good design, like the breakaway.. I guess they learned not to make the mistake they did on the Epic... The balcony is smaller than other ships we have been on.. The room attrndant cleaned the room good each day, but he never started befor 9 am and many time it was sfter noon before he was done... This brings up another point that the designers failed to consider... It seems they reduced the hallways width... When the attendants carts are in the halls passage is at time difficult.... When we were two days out from Miami the weather cleared The sports & pool deck areas were full of passengers wanting to get outside.... again the design resulted in cramped quarters.... All in all We were not impressed with the new RCL ships I prefer the older ships that give you room... One last personal item NCL dwells to much on the Haven area When you have over 4000 guest but all the attention is for 200 guest, I feel offended... Read Less
1 Helpful Vote
Sail Date: October 2015
Norwegian Escape Review. Transatlantic Crossing Southampton to Miami 10 Days 29th October to 8th November 2015 First Impression: As we traveled from Southampton airport and drove to the port we could catch glimpses of this huge ... Read More
Norwegian Escape Review. Transatlantic Crossing Southampton to Miami 10 Days 29th October to 8th November 2015 First Impression: As we traveled from Southampton airport and drove to the port we could catch glimpses of this huge ship waiting. When we entered the port we were stunned at not only the size of Escape, but the size of the magnificent art work on her hull; the art work painted by Guy Harvey is a realistic depiction of the sea live that can be found in the Caribbean and the Bahamas; and is huge and in my personal view the best in Norwegians fleet. Norwegian Escape is tastefully decorated, the main walkways are painted white and the support pillars have been molded to look like the trunks of palm trees. In the center of Escape there is a glass stairway that connects decks 6, 7 and 8, which tastefully has two mood lights lighting up the glass treads, blue lights during the day and red lights at night; very nice. In the same Atrium is a massive two deck LED chandelier which changes colours, daytime a white crystal affect and at night time it comes to life changing from yellow, red, blue and even changes to a U.S flag effect; 3 quarters coloured red, and the top quarter blue. It is a stunning sight but not obtrusive. The ceiling also has small LED lights that change colours but is all most missed due to that fantastic chandelier, but still effective. Around this area you will find; Le Bistro French restaurant, and Headliners Comedy club (howl at the moon also). The second Atrium is just as impressive if not a bit more functional, in this area you will find the Guest relations, i-connect (internet stations), Shore excursions desk, Restaurant reservations desk, a huge 3 deck high LCD screen surrounded with comfy chairs, and the Atrium bar. Connecting the two Atrium's on deck 6 is the Art Gallery, which is a large area showing off different styles of art, including autographed memorabilia. All the art is presented from Park west Galleries and they have a wide range of art and sculptures to fit all pocket sizes. They change the display on a regular basis, its a nice way to pass away a few minutes looking at the display, and you don't get hassled. Over all impression is a well designed areas, which are light and airy. There are nine Specialty Dining Restaurants offering delights from all over the world; French, Italian, Brazilian, Japanese, Chinese, and Argentina including Tapas, sushi, and Steak house restaurants. I can only review three of the above, because of the Specialty Dining package we picked, as we thought it was enough with the complementary dining on offer, but the choice is yours. Cagney's Steak House; is exactly what it say's, it specialises in all types and sizes of steaks cooked to your own taste, I ordered a 8oz fillet mignon cooked to a blue stranded (which means its scared by the pan to sear the edges and that's it) and it came out perfectly cooked, my wife ordered the Sea Food Plater which had King Prawn's, Sea Bass, Calamari, Crab Cake and Scallops; all tasted very nice. The deserts menu is a bit small but is very tasty and are good portions. The service was excellent, from being shown to our table, to the waitress serving us. It was my Birthday the night we went, and was given a sponge cream cake and had Happy Birthday sung to me by the serving staff, thank you. Moderno Churrascaria; is an Gaucho style restaurant, Brazilian-style steakhouse offers succulent meat carved right at your table by experienced pasadores, ready to serve, per your table marker: red for “stop, I’m full,” green for “keep it coming!” and they do its non-stop meat fest. Indulge in a variety of cuts and meats, as well as classic churrascaria fare including imported cheeses, olives, cured meats, ceviche and specialty salads. Teppanyaki; is a authentic Japanese hibachi restaurant, where the chief not only cook's your food in front of you, but does it in a showman way, with twirling knives, spinning and flipping eggs, and catching them on the edge of his Spatula, and drawing butterflies out of the egg yoke. I ordered Fillet Mingnon (Blue) and Lobster, and Dawn ordered Shrimp and Scallops, and the food was wonderful. The starters were Miso Soup and Seaweed Salad with Ginger Dressing, not bad would not order it if there was a chioce. Desert was a choice between fresh fruit and Green Tea Cake, both were very nice. We tried the Complementary Dining and found the food was cooked to a high standard and sometimes the Garden cafe food was hotter and fresher, for example I love eggs Benedict with ham for breakfast, downstairs in Taste they arrived cold and the hollandaise sauce was dry, while in the Garden Cafe they are freshly made in-front of you and as much hollandaise sauce as you want. The Menus in the Manhattan, Taste, and Savoy Restaurants had two menus one side stayed the same each night, and the other side was altered nightly, the food and service in these restaurants were fantastic, I told our waitress that Fruit Trifle was my favorite desert, she turned up with not one but four Trifles, that's excellent service. O'Sheehan's Neighbourhood Bar & Grill delivers a good but limited menu, in what NCL presumes is a genuine Irish bar. O’Sheehan’s is a open restaurant with the O’Sheehan’s bar just across the walkway, so it can be a bit loud and not always good if you want to have a chat over your meal. Jimmy Buffett's Margaritaville at Sea; we only went the once and that was on the first day with decent weather during the crossing, talking to our fellow Americans who know this chain of eatery said it was very close to the onshore experience. The only problem was the waiting from ordering to receiving the meals was up to one hour, and for a burger and chips (fries) that was a bit much, in saying that it was a lovely burger with British chips and a great view outside of the ship. The Garden Cafe’ is a large buffet area on deck 16 which is open 23 ½ hours a day with a large selection of ethnic dishes, from Italian, Indian, Tai, and Chinese, there are cold meat, cheese and freshly baked breads. Hot meats are carved in front of you, (you can prompt them to cut it a little bit thicker) with burgers with different toppings and foot long hot dogs. There is a large selection of deserts sponge cakes, ice creams, and a crumble pie of sorts, all very nice. There are three main shows on Escape; Million Dollar Quartet, After midnight, and For the Record: The Brat Pack, Live at the Supper Club. Million Dollar Quartet, and After midnight, are free shows in the Escape Theater. There is a cover charge for the The Brat Pack show which is in its own theater called the Supper Club. These shows require a pre-booking to gain entry and they book up fast, so a top tip is pre-book the shows you want to see as soon as you have confirmed the cruise booking, as they are not on every night. Million Dollar Quartet is the story of 'Sun Records' just after they sold 'Elvis Presley' to RCA. A new piano player called 'Jerry Lee Lewis' is after a record deal with Sun records and is an annoyance for 'Carl Perkins' who is trying to gain another hit. 'Johnny Cash' has signed a new contract with Capital Records but has not told Sun Records, who has a contract ready for Johnny to sign; opps to late. 'Elvis Presley' has dropped into the studio to convince 'Sam Phillips' owner of Sun Records to sell up and join RCA. The show runs for 1 hour 40 minutes and is a nonstop rock fest with some of the stars greatest hits, Jerry Lee adds some light moments with some fantastic piano/singing performances. try and see the show twice, its worth every second. After midnight; Welcome back to that electrifying time when Harlem’s Cotton Club was the place to be. Winner of the 2014 Tony®, Drama Desk, Outer Critics Circle, and Astaire Awards for Best Choreography, AFTER MIDNIGHT is the smash-hit musical that combines the big-band songs of Duke Ellington, a stageful of megawatt performers, a roof-raising onstage jazz band, and the best dancing from Broadway. Witness The Cotton Club come to life in a never-before-seen phenomenon at sea. Experience Broadway at its finest in the Escape Theater! For the Record: The Brat Pack, Live; Relive the glorious 1980's at For the Record: The Brat Pack where classic soundtracks bring the movies to life in an immersive rock n roll concert and dining experience. Escape into an 80's teenage dream as you "Danke Schoen" like Ferris, "Try A Little Tenderness" with Ducky and heat up your night like a "St. Elmos Fire" at this nostalgic feast for the senses. No leg warmers required. 'Oh What a Place, Oh What a Night', Howl at the Moon – Duelling Pianos is a show that you must not miss, for four hours of non-stop high energy, duelling piano and drum playing, blasting hits out from a wide genre list; such as Rock, Heavy Metal, Country, Pop, and anything in between. Send up your favorite tune you want playing, and they will play it. They do have some way of picking what comes next, if your tune arrives with some dollar note or a shot, it moves up the list, if you don’t want to hear the song then you can put a dollar down to stop it, it all makes up to a great night of music and fun. Tickle your funny bone at Headliner's Comedy Club with performances by Levity Entertainment Group’s roster of top-notch comedians. Employing over 300 artists nationwide, Levity is the largest producer of live comedy, creating tours and TV specials for the biggest names in the industry, including Daniel Tosh, Amy Shumer, Gabriel Iglesias and Jeff Dunham. With several hilarious shows per week, prepare for a sidesplitting good time with Levity Entertainment Group. The other performers in the Bars and spaces such as the Atrium all perform to a high calibre, are worth sipping a cocktail and chilling out to their music. All the Bars offer bar stools, and comfy seating with waitress services, once again the bar staff are fantastic and will keep the drinks coming. In all bars are flat screen TVs showing the latest sports from around the world, we watch the Rugby World Cup, and Formula 1 racing live in the bars. There is live entertainment in all the bars, especially in the '5 o'clock somewhere bar' and the 'Skyline Bar' . Staff and Crew: O'Sheehans Bar and the Best Barman-Thank You The Staff and crew are the best we have ever cruised with. With over 70 different nationality's, they are all ways pleased when you say hello or good morning to them. Restaurant staff and Bar staff always seem to have an extra second to have a chat with you, and somehow remember your name and favourite tipple when you return. Halloweens Ghastly Face's - just joking. They seem willing to do anything for you so you have a great time, we like talking to the crew, to try and gauge how NCL treat/look after them, there were crew members who have been with the company for 18 plus years, some hoping that their children will join NCL. That seems to tell its own story on how well they are looked after, we've seen a few of there poolside parties after the guest's have gone to their cabins, and they have a ball. We did have a few problems manly with Guest Relations, we actually boarded the Escape with the wrong key cards that we were given when we checked in, it took nearly a dozen times over three days to get the right key cards with our names and our packages linked to the cards, and we weren’t the only ones to have problems It seemed that a new computer system was being used and it allowed no room for flexibility, I would expect that when Escape was sitting in Miami Port the glitches would be sorted out. Our Cabin Steward was not the best we have ever had in fact the opposite, we are high up in the Latitudes program and we had no dressing gowns, cups, ice, nightly chocolates, bin’s not emptied, I had to ask for a new bar of soap, he only left one large towel throughout the cruise, our latitudes free box of chocolates and Escape pin badges, since this was the inaugural cruise of their new flagship he was not up to standard. Activities: The Ropes Course, is the Largest and the Highest ropes course at sea, and it’s fantastic and scary all in one go. There are two ‘Walk the Plank’ which are 172 feet over the sea. The course covers three decks in height, the last level is the same height as the top of the funnel. There are 5 ‘Sky Rails’ some of which swing out over the sea, and combine to make the largest ‘Sky Rails’ at sea. At the bottom of the course is the Kids Rope Course, just like the adult/kids course but only a foot off the ground compared to the 4/8 and 12 meters of the main course. It’s a test of balance and nerve even with the knowledge that you can’t fall due to the harness and safety line connecting you to the course, but the nerves still jangle. Escape has areas for everyone, there’s a ‘Kids Aqua Park’ with slides tipping buckets, water cannons and plunge pools. ‘Spice H2O’ is an adult only with two spa tubs and a first at sea a ‘waterfall grotto’, in the evening this area can be transformed into a show area with a large LCD screen or a disco so you can dance the night away. We found that the two spas were too hot, and we could not go in them. There are two large slides that go out over the side of the ship, a large blue slide that you slide down on either single or double inflatable rings, over a see through Perspex section of tube. The next slide is the ‘Aqua Racer’ where you race with your friends in a adjoining slide, this slide was not available on the crossing, as it had not been certified by the US Coast Guard. There are Jacuzzi tubs on the pool deck which always seemed open. Altogether there are 12 pools and hot tubs to choose from. Mandara Spa & Salon is the same as the one on the Norwegian Epic and other Breakaway class of ships, with the exception of a ‘Salt room’ and a ‘Snow room’, this area is a limited area so book early if you intend to use the spa, saunas, hot stone beds, and various water treatment areas. There is a large fitness area with all the up to date equipment, from treadmills, bikes, weight machines and dumbbells. To help you stay entertained and under the ‘Ropes Course’, there is a 9 hole crazy golf course, that looks like it’s in a industrial area; and is quite challenging. Next to that is a greened strip that can be used in a various ways from, a putting green, crown green bowls, and croquet. There are also four table tennis tables in a area away from any wind, and Shuffle board courts to while away any time at sea. There is a large area where you can play Basket ball, Tennis, 5 aside football and even dodge ball. One evening we watched the engineering crew playing Basketball and they were good. In O'Sheehans Bar there are two pool tables, two ten pin bowling lines, and various other games such as Darts and quiz's to be played. Casino; Escape’s Casino is the largest in the Norwegian fleet. Escape casino offers plenty of thrilling casino games for every type of player. Whether you’re a beginner or regular at the poker table, there’s something for everyone. There’s Blackjack, all types of Poker games and roulette and hundreds of slot machines with different themes. It nice that NCL have made it a non-smoking casino, and it didn’t seem to affect the amount of people playing the tables. Staterooms; We stayed in a cat. BA Balcony cabin on deck 14, the room it’s self is nothing special, with a double bed that can become twin beds, flat screen TV and a settee/3rd bed. The bathroom consists of the normal shower, toilet and sink with a large mirror. The room seems to be a bit on the narrow side with a lack of storage space. The balcony is the standard balcony with two chairs and a table, it was great sitting on the balcony looking out on to the Atlantic Ocean and seeing absolutely nothing, and pitch black at night, wonderful. We also visited some of the staterooms at the upper end of the scale in the Haven suite. Haven guests all have Butlers and Concierge to look after them 24 hours a day, they also have their own Guest Relations, Bar and Dining room. They have a private sun area with a pool, spa and sun chairs and a retractable roof for all weather use. The Haven area is only accessible by a key card so only Haven guests can enter. They have large Spa suites for 2/3 guests, a Family suite that fits 6 guests (I think 6 is a bit tight), and then there’s the Owners Suite which has the largest Balcony that wraps around the corner of the aft ship to nearly half way around, it has a large bathroom with a his and her sinks, large shower and bath tub, a changing room and a large living area. There is also another bedroom which has its own shower/bathroom, and a pull out bed. My opinion is if you know and travel with six other people (family/friends) and weigh up the benefits of the extra person discount offered in the stateroom (all staterooms offer the same discounts) times by 4, it will bring down the cost of the suite to around £1500/person, and compare that to a BA cat. Room of £1300/person is worth checking it out. NCL even offers, (sometimes), OBC, Drinks packages, Speciality Dining packages included in the Haven price. Overall impression: In our impression of being on the Escape for 10 days with no chance of getting off, I was concerned that we would get bored and long for land after three days, Not so. This ship has so much to offer as you have already read, but what I have not mentioned yet is all the daily activities put on by Julie or Cruise Director (yes the same as the Love Boat), with Zumba lesions, dance classes, cooking demo’s, bingo, quiz’s, film s shown in the theater, poolside activities, and to many to mention. We have been on five different cruise companies, and rightly or wrongly compare all the ships we’ve been on. Escape comes on top for Entertainment, crew friendliness, and standard of the food in all areas, and we will defiantly sail on her again and soon. Escapes Hull artwork by Guy Harvey is the best in the Norwegian fleet, and can’t be compared to any other company’s ships. Escape is airy and light and most of all smoke free. Read Less
Sail Date: October 2015
As this was the Maiden voyage of Norwegian Escape there were a few, if not many, teething problems. The situation was not helped by poor weather confining 3000plus passengers inside the ship. Public spaces were simply not large enough ... Read More
As this was the Maiden voyage of Norwegian Escape there were a few, if not many, teething problems. The situation was not helped by poor weather confining 3000plus passengers inside the ship. Public spaces were simply not large enough to cope. The Atruim was used for much of the entertainment but getting a seat was near impossible - unless you got up early and reserved a seat - as often happens on deck. Supplies for the ship had not arrived. The well advertised coffee machines were in the cabin but the coffee pods had not arrived in Southampton to be loaded. Many cocktails were unable to be made as some ingredients had not arrived. Being on a free wine package it was interesting to see just how many drinks were unavailable. (Although I always found something!). If you wanted a certain white wine you had to track it down in the various bars around the ship. (That is until it ran out completely!). Even printed menus had a suggested wine of the day which was unavailable. Staff were new, although I am told only new to this ship, they have to have several years experience with other ships in the fleet before being working on a new ship. They were learning to work together and become familiar with their working areas. Something that will certainly happen but did not happen immediately. We were left sitting in the restaurant for 40 minutes on two evenings without so much as a jug of water. When we complained we were told our waiter was not scheduled to start yet. Others around us were on dessert by the time our waiter arrived. Le Bistro, was very slow and the food inedible. Even the assistant Maitre D said he would make the chef eat the undercooked, raw meat that was served to me just to show what he was seving. When I complained about my profiteroles he suggested they were so hard they should be used as frisbees - his words not mine! Needless to say a free meal was given but what a waste of an evening! One good thing was that the chief officers were available for at least half an hour every morning in the Atrium. We spoke to Sean who consequently called the various heads of department to deal with our various complaints. He ensured our concerns were dealt with immediately. Compensation was very generous as they realized we were simply telling the truth about our experience. The ship itself - certainly a huge step up for NCL but still lagging behind other ships, RCL, Cekebrity, Princess etc. rather traditional for my taste, dark veneer rather than modern. Opinion on the whole was mixed some loved it, others were disappointed. We had a mini suite and this was well worth the extra money. We had more length to the cabin and a lot more width. Plenty of space between the end of the bed and the wall, an area often quite tight. I can honestly say that the bathroom was the best we have had on any ship. It was as big as many hotels. We had a full width shower with seven body jets as well as Jack and Jill sinks. There was plenty of storage and plenty of space for dressing inside the bathroom. We were lucky enough to go to the inauguration Christening ceremony and joined the party with Pitbull. This was memorable. NCL put on a fantastic show. It made our cruise! Read Less
1 Helpful Vote
Sail Date: October 2015
Arrived in London on 10/28/15 and stayed at the Grand Harbor Hotel.very convenient to resturants and shops.Cruise terminal also located right down the street from the hotel. The Escape is NCL's newest cruise ship.It is the latest ... Read More
Arrived in London on 10/28/15 and stayed at the Grand Harbor Hotel.very convenient to resturants and shops.Cruise terminal also located right down the street from the hotel. The Escape is NCL's newest cruise ship.It is the latest in size and offerings within the cruise industry.We were glad that we had plenty of time at sea to explore the ship in its entirety.We started out on the pool deck which offered plenty of chaise seating.We enjoyed the theater,casino and shopping on board.We had rain and rough seas for the first few days so when the sun peeked out,I made my way to the ropes course which was a challenging experience but well worth it!We then went down the water slide and laughed and screamed the whole way down!Loved it so much we went again several times!We decided on the 5 night speciality dining since there was some new options on the Escape.We were happy with all of the dining especially the 5 O'Clock Somewhere bar and resturant!Le Bistro was our favorite. Cabin was a balcony standard size.Ship was only half full and because of this it was pleasant everywhere on the ship.Not too sure I would want to experience Escape At full capacity.It definately is a ship designed to sail out of Miami ! It is a southern Carribbean themed ship right down to activities and dining.Spa was wonderful but did not have steam room working.Would have spent more time in spa but wanted to explore all of the ship.I really think that you would need more than 7 days to be able to experience everything on this ship. Read Less
Sail Date: October 2015
I was thrilled to be on the Inaugural trans Atlantic sailing of the ESCAPE. I flew to London the day before, took the National Express Bus to Southampton, over nighted at a local hotel and took a cab to the ship. It was the UK so of course ... Read More
I was thrilled to be on the Inaugural trans Atlantic sailing of the ESCAPE. I flew to London the day before, took the National Express Bus to Southampton, over nighted at a local hotel and took a cab to the ship. It was the UK so of course it was cloudy and raining. The dock is very convenient to town. The check in was a nightmare. Lines snaked all over the place. The only Latitude check in was for Gold and Platinum. It was not a good first impression. Once on board the cabins were ready and you could move right in. Taking a walk around the ship brought to mind the Breakaway with a very similar layout. You could easily adjust to this ship. I was in cabin 13188 a minisuite. It was nicely decorated and laid out. It was a bit larger than a balcony cabin, but not much. The bathroom was the largest I have ever seen on a ship. There was a double sink and the shower was huge with lots of nozzles. Fantastic shower. I was traveling alone so the storage was not a problem, but it would have been if I had someone else sharing the cabin. Not enough storage. The AC/Heat worked very well. Lighting was good. No electrical outlets by the bed but there were three plugs by the desk. I really enjoy the open dining on NCL which is why this is my third cruise in one year. I never had to wait for a table at any restaurant. However, that was the end of the good times. I was VERY disappointed in the food. They have changed the menus and the offering were really odd and unappetizing. The portions are smaller, the courses less in number. Even in the complimentary restaurants there were items for purchase. I did not like that at all. I think they are testing out having everyone eventually pay for each meal. It was impossible to get coffee unless you ordered desert. I ate in Cagney’s and it was wonderful. The Garden Café was a terrible disappointment. There was a good variety of offerings, but at lunch and dinner rather then being hot and fresh the food was cold and congealed. Every dinner was a total disaster with temperature and freshness. Overall the food was terrible, the worst I have ever encountered. The crew and staff could not have been better. Even for a new ship they preformed very professionally and friendly. I was very impressed. The Atrium was well used for activities, but it is far too small for all the activities. People would be standing 6 or 7 deep. You could not see anything. They should have held them in the theatre. They also blocked the flow of walking traffic. Entertainment overall was excellent. They had tremendous performers. If I did not like a show it was not due to the performers it just was not my type of entertainment. The TV entertainment was horrible, unless you wanted to pay extra. My big complaint was the Internet. The price is immoral. The quality is pathetic. You use all your minutes just signing in. The last day it did not work for most of the day. When it did it was incredibly slow. To charge the outrageous cost they should provide A+ access. They do not. The ship is too large for me, but that is my preference. It was very nice, but nothing exceptionally special. It was nice being on the maiden voyage, but other than that it was not memorable. My next cruise is on RCCL which gave me a better price. Although I like the open dining, they have to give you food worth going to eat. At this time this ship does not do that. Read Less
Sail Date: November 2015
We chose to try a cruise from Europe rather than a cruise from The United States because we wanted to see how other people live, eat, travel and converse with others. Our trip from New York to Barcelona was fantastic, and upon landing ... Read More
We chose to try a cruise from Europe rather than a cruise from The United States because we wanted to see how other people live, eat, travel and converse with others. Our trip from New York to Barcelona was fantastic, and upon landing in Barcelona, we were able to see a few of their amazing artifacts, architecture, eateries and attractions, which were all truly enjoyable. Be sure you have Euros, not American money, before you travel to Europe, if possible. Aboard the ship, our room was great, dining was delectable, entertainment was abundant, service on board was superb and our Ports of Call were chosen very nicely. But when traveling and visiting the Caribbean Islands, beware Diamonds International (DI). Though many of their offerings are tantalizing, be sure the price you pay them is commensurate with the value of the items purchased. We still have a major issue with Diamonds International nearly a year after the cruise. After purchasing a large, loose Tanzanite stone for $25,000, and learning while on the cruise that I lost my job and was therefore going to be unable to repay for the merchandise, I attempted to return the stone for a full refund to several other DI stores, but my attempts to return the stone were rejected, despite my following the DI Return Policy outlined on the reverse side of the sales receipt. I was told that I would have to deal with DI Headquarters in New York City when I returned home, which I have done, and where I have been treated rude and discourteously. Additionally, DI's 'deal' with me was the I would have to pay a $5,000 restocking fee in order to return the merchandise despite my following their Return Policy while still on my cruise in the Caribbean. The ethics and alleged customer service, which translates to value (to most people) was abhorrent. My recommendation to you, avoid Diamonds International in the Caribbean. In the event DI does me right, I will most assuredly let you all know, but in the interim, BUYER OF DIAMONDS INTERNATIONAL MERCHANDISE, BEWARE!!!!!!! Read Less
1 Helpful Vote
Sail Date: November 2015
We have cruised with Norwegian several times in Alaska, Caribbean, and Europe. All of them as a Haven guest. We are fun loving people who like to dance, explore, and enjoy the people around us. We had high expectations as our ... Read More
We have cruised with Norwegian several times in Alaska, Caribbean, and Europe. All of them as a Haven guest. We are fun loving people who like to dance, explore, and enjoy the people around us. We had high expectations as our experiences aboard the Epic was excellent. However, this we very disappointing. The boarding, the shows, the dancing, the food, and the haven experience are fully reviewed below. Bottom line - This feels more like a floating mall with food quality falling purposely to push the customers to all the additional paid restaurants. The service is suffering because it is obviously understaffed. Everything is focused on shutting down the night life after 11:00. 1. The Haven boarding experience was disastrous. Typically they greet you, you have refreshments and they walk you to your cabin. There was nobody to greet us to explain the process, then we stood in line in the haven area with no refreshments for over an hour, they did not have our keys ready, the guests in the haven waiting area were all extremely upset, some people who waited over 2 hours, people checking in through the regular lines got on much faster. While this is a new ship, the process is the same for the Norwegian cruise lines. 2. The Shows: Boring. Our reviews below. "After Midnight" It was a documentary of an evening at the Harlem Cotton Club back in the 20'/30's in its hay day. They had talented people but it was not entertaining. I was as choreographer and dancer in my hay day. It is a shame to waste all the costumes and talent on something that is not entertaining. If feel asleep after the first hour. The only saving grace was one routine by a single women "Don't advertise your man". My wife thought it would of been ok, if the show was only 50 mins long. 1 and half hours was too long. "Million Dollar Quartet" It was a documentary of Sun records with Elvis Presley, Johnny Cash, Jerry Lee Lewis, ????. The people who impersonated the stars were very talented. This again was not entertaining. If it wasn't for the Jerry Lee Lewis character, I would of went to sleep. This was another show which would of benefited from a 50 minute length instead of 1 and half hours. "Brat Pack" We canceled after the first 2 disappointing shows. The shows aboard the Nowegian Epic are entertaining and great "Blue Man Group" & "Cirque du Soleil" 3. Dancing - My favorite activity - Disappointing. I dance to everything Disco, Swing, Caribbean, Country, big Band, Latin, even house music. There was no dance club at all. "The Manhattan room" This is an elegant room which is used for drop-in dining. It has a great dance floor with an beautiful dance floor. Unfortunately 2/3 of the dance floor is covered with tables. The 3 person band was not playing dance music. They are excellent musicians who were into playing their own music. The varied the speed of the music which makes it difficult to dance. They play for 45 mins and take 15 to 30 mins breaks. Not appropriate for a night of dancing. "Outside by the pool" - Daytime - this was ok, but the pool area was packed. The area was too small for this size ship. Great dance music on the first day. "Atrium" - They would 2 or 3 piece bands playing music but they occupied the entire dance floor. The said you could dance up there with them but please be careful of the cables which run to the speakers at the front the dance floor. Dismal. "H2O Spice" Back of the ship outside. At night they would have a rave like party with music. However, it was house music which they focus on putting your hand in the air and jumping. The music switches constantly like a person with ADHD who can't decide which song to choose. It was hot and sweaty. This is great if you are a teen or 20 something. When the ship was underway on the second day, the exhaust from the ship was terrible. 4. The food - The standard food was ok and uninspired. It suffered from sitting around. The food was much better during the old days of giving you an set dining time with multiple choices of great; Appetizers, Soup, Salad, Entrees, dessert. It seems like they purposely push you to: "If you want a good meal, you now have to pay additional to go to one of their specialty restaurants.". Cagney - Took too long between courses - Slow service but food was good. Teppanyaki was excellent and the cooks were entertaining. The Manhattan room - free but the meal was ok but they offered several up charges for your entre:i.e. Prime rib at a cost of $20. 5. The Haven - This is really disappointing. The changes were disappointing for all returning haven guests. We paid for a haven experience but received much less. a. Boarding experience was disastrous as explained previously b. They would not serve you food on the private pool deck. c. The haven staff was gone by 11:00 pm. The bar closed at 11:00, the concierge closed at 8:00 PM, the dining closed 9:30. This upset many of the haven guests. d. The private dining room was always overbooked and you had to wait 30-45 mins. this never happened on the Epic. e. We had a haven room but it was not in the haven. We were on deck 12 at the front of the ship. The have was on deck 17 and 18. It took 128 steps from our room to the elevator then we had to go up 5 floors. We did not expect this. I would not book the haven unless it was in the haven area. f. There was never staff around to help with towels and drinks. Previously they had all kinds of snacks, candy, water, and service. g. The outside haven area is boring. It was great on the Epic. You could overlook the pool and see what was going on. You had private elevators down to the pool area. h. The have obviously over extended the haven service to other rooms in the ship. This has negatively affected the service level of the haven experience. 6. The late night dining experience is dismal and a complete failure. Everything is shutdown except for O'Shehans and room service. O'Shehans has several food items and a couple of desserts. However it seems purposely understaffed. The tables are always filled with dirty dishes. The servers will tell you it will take 30 mins for soda and get your order taken and another hour for food. After dancing late night you would like to get something to eat with your friends. They make this a terrible experience. They need to have an open bar and grill with burgers, fries, hot dogs, pizza, and ice cream. They should have several areas with easy access ice cream machines. There seems to be an increase of pay as you go items, restaurant, video arcade, candle pins, ski ball, and casino machines. On a lighter note - If you are first time cruise person, you may enjoy this boat with water slides, a nice ropes course, buffet dining, drop in dining and beautiful ship. Experienced Haven guests will not like this. Several of the Haven guests all felt the same way. one was embarrassed because they brought their extended family to try the new ship. There was one incident which was also a black eye for Norwegian. A young man was sitting at a bar with a friend on the ship. Another man approached him and punched him in the face. The young man had to get stitches. The good news: they threw the other man off the ship at the next port. The bad news: they gave the young man a doctors bill for $1,800 and told him he could not get off the ship unless he paid the bill. He obviously could not pay this bill. Any other business in the US would of been glad to take care of this bill since it happened on their property. They even had video footage of the whole incident which showed the young man was minding his own business when this happened. Shame on Norwegian!!! Read Less
1 Helpful Vote
Sail Date: November 2015
EMBARKATION: What a nightmare that is. The ship spans two terminals, which is why you need to check you e-docs again right before you board. We spanned in Miami, Terminal B & C. Keep in mind parking is at Terminal C. Knowing ... Read More
EMBARKATION: What a nightmare that is. The ship spans two terminals, which is why you need to check you e-docs again right before you board. We spanned in Miami, Terminal B & C. Keep in mind parking is at Terminal C. Knowing which terminal to go to wasn’t clear to everyone, the lines were long (noon) and the heat was beating down. While there was a desk with a NCL rep, he said nothing. The baggage handlers were directing traffic, and it took me a while to actually find a handler who would take my bag and I was waving a $5 bill to get someone’s attention just to place it on the cart I was standing right next to. Once we make it into the terminal, another long, long line. There is a priority room, I guess for NCL Elite and another line for Latitude members. But all lines were moving extremely slow. MUSTER: no one had to stand outside and we did not need to listen to multiple languages, although we did wait a long time for everyone to show up. This specific cruise had a very high urban composition. SHIP: Of course it is shiny and new but there was clearly a lack of air conditioner, especially in the elevators. There are two sets of elevators but they are the smallest elevators I’ve ever seen on ship, so I would give the elevators a D. Very hard to get an empty one going in your directions. NCL seems to include a free package of your choice for a while now for balconies and above. So it seems like the entire ship had the Ultimate Beverage Package that the bartenders could not keep up with. Getting a drink was extremely difficult. The multiple lines streaming out of each bar seemed to be 5 to 10 deep. It was horrible, but they didn’t seem to mind giving you multiple drinks at once. The price fix for a UBP Drink is now $15.00. Don’t forget if you start ordering drinks as soon as you board you pay the tax until you on your way out to sea. For simple questions, the staff never seemed to know the answers. ROOM: We booked a mini-suite spa a long time ago, included was the ultimate beverage package and the thermal spa. The mini suite was way smaller than I expected, the photo makes it look way bigger. The bathroom however, was huge, double faucet sink, walk in double door spa shower (numerous jets including overhead shower). Great water pressure and hot, hot, hot water. Shower gel and a combo shampoo conditioner in on wall dispenser. Lotion and more shampoo on sink counter. We had three in the room, they separated the bed into two singles and the couch was made into a bed at the beginning of the cruise. It was a very hard couch, so we requested and received the second night a thin egg crate, which helped. The refrigerator was filled up with mini bar items. The flat screen TV had few stations and although you would assume the remote was new, it was very difficult to change the channels. Press, press, press and nothing would happen, then all of a sudden it would skip 5 channels. What I really liked, they had the push button for make up the room or do not disturb. These must be connected to the stateroom attendants, because you do not see them lingering in the hallways at all. POOL: None of the hot tubs are hot. Those using seemed to enjoy the slides. Some hottubs were clearly marked Adults, but children were in them and the staff standing right there, did not ask them to leave. We even asked that deckhand where the adult hot tubs were and he didn’t know to tell us about h20 spice, the adult only exclusive area. FITNESS & SPA: The fitness center was nice, smaller than I’ve seen on other ships, you must walk through to get to the salon and spa. Thermal spa was included with our suite (or you can pay $40 per day). The warm tile lounges lined a large window, so passengers were treating them like regular lounges and “hogging” them with towels/shoes, etc. These lounges are part of the spa treatment, and “were” to be used by passengers only if you were lying on them. Because they were mostly being used by a pair of shoes, or magazine, I found that extremely annoying. The staff kept telling us, that there was a sign, stating these rules, plus you were to limit use to 30 minutes. I never found that sign, nor did I see “housekeeping, removing left items as the staff said they were expected to do. So good luck on that one. Also we were in the spa women’s locker room, also ceiling to floor windows and sure enough, along comes a window washer (MALE) on his slider. Two women were completely naked drying off. Someone reports it to the front check in, and the staff come running in to pull the shade down. FOOD : I would say the food is better on NCL than RCI. I really do like the concept of separate complimentary dining venues (even though I thought it odd they all have the same menu). We always went around 5:30 and got a window seat. It sort of felt like you were in a specialty restaurant atmosphere. The typical MDR experience on other ships I find to be so loud and chaotic so I did like this. Sometimes we had to rush to get to a 7 pm show and just returned later for our dessert. The Garden Café buffet was nice as well, many choices and the food was decent. I didn’t care for their breakfast, so would opt for the Taste or Savor where there were cooked to order options. We wanted to try and book the Italian specialty but it was sold out the whole time. Of course we saw plenty of empty seats whenever we passed by. ENTERTAINMENT: DH-68; Me 60, DD 32. Before even leaving I was leery of the entertainment onboard. And mind you, my DD and I go to Broadway plays on a regular basis and love the theater. We wished one of the shows, had more currently music and themes. Both complimentary shows were set in the 30s, 40s, 50s, and 60s. And if you want something more recent like the 80s you can pay for the Brat Pack. UGH. With such high caliber shows on Royal, we were disappointment with the selection on NCL. Let me say, these folks were very talented and some of the best singing I’ve ever heard from cruise singers and dancers. But the music just wasn’t our type. There are so many musicals to choose from, I have no idea why NCL chose these three shows with old decades old music to have on the same ship. We did purchase and really enjoy the Wine Lovers Musical in the Supper Club. Again, very talented singers, fun, upbeat, and you get to drink wine. We saw two African American comedians plus the host in the comedy theater, BOOK THESE quickly as they sell out and the venue is small. The host was my favorite Gina Brillon as she wasn't raunchy as the two headliners. ATTRIUM: I felt the need to point out that the atrium was the center for much entertainment. Trivia and other cruise director games and such; dancing, music and of all things this is where they played their daily MOVIE. It was nice having the trivia questions up on the screen in case you didn’t understand the accent of the staff asking the questions. The down side of this location, was this is also the location of guest services (by the way this line never let up and was lengthy always), but the noise level was crazy and you couldn’t even be heard by guest services when speaking with them due to the activity. DISEMBARKATION: Aside from it being pouring in Miami when we disembarked, it went way better than embarkation. As odd as I thought that the attendant did not distribute luggage tags the last day, I now realized how great it was that we went to select our own luggage tags from guest services. I want to choose what time I disembark, I hate most lines, select that for you. Read Less
Sail Date: November 2015
My husband and I love cruising but haven't been able to go in the past 5 years because our kids were too little and our oldest daughter, who is now 6 years old, has cerebral palsy and we were too scared to bring her on a ship. We got ... Read More
My husband and I love cruising but haven't been able to go in the past 5 years because our kids were too little and our oldest daughter, who is now 6 years old, has cerebral palsy and we were too scared to bring her on a ship. We got to go on our last cruise with Royal when she was 1, but we left her at home with my parents. We were tired of seeing our friends get to go on cruises without us so we finally bit the bullet and booked the Escape for our family of 5. We also traveled with two other groups of friends. We were excited to say the least! Unfortunately NCL fell flat on just about everything. We were expecting there to be a few growing pains since the ship was brand new, but there was no reason for the awfulness that we encountered. Overall this huge ship just feels small. There isn't anything grand about it. Nothing feels "big". The decor was nice but nothing to write home about. CHILDCARE: The Escape boasts that they have child care for 1 year olds, "the first in their fleet!" What they don't tell you is that it costs an additional $20 per session, and the sessions only last 1hr & 50min. Not even a full 2hrs! There were only a couple sessions per day. This information was never relayed to us at any point until we were signing her up for the child care on the ship. I couldn't find it anywhere on their website either. The only reason we booked this ship at all was because they had child care for that age group so I didn't mind paying a full ticket for a baby who wouldn't even be eating any food. They also limit the number of babies in the 1 year olds room to 10, so you have to book the times you would like the babysitting in advance to insure they have availability. I had no freakin' clue what we were going to be doing that night, let alone two days later. They said they limit the number of babies to keep the ratio of babies to caretakers at 2 to 1. Which is nice in theory, but entirely unnecessary. 3 to 1, or even 4 to 1, would have been perfectly manageable. Paying for the childcare pissed me off to no end and set the tone for the whole cruise. The child care for our 3 year old was okay, he loved it while he was there! the problem is that it only lasts 3 hours and then you need to pick them up for a 2 hour break! So as soon as you are getting settled in somewhere it's time to go pick up the kids again! The real kicker came when we had the baby and our older kids in the child care at the "same" time. We had to pick up our 2 older kids at 12:00pm for their 2 hour break, but the babies child care went till 12:20. So we either had to pick the baby up early and lose out on 20 minutes of child care that we had payed for, or walk around for 20 minutes with our other 2 kids which defeats the whole purpose of having the baby in the child care to begin with. At the very least they should make all the child care hours the same. The staggered times were just stupid, whoever came up with that did not think it through at all. Child care for our 6 year old daughter who has cerebral palsy, is wheelchair bound, and is completely non-verbal was way below the standard that I would expect from such a huge company. We've been spoiled by Disney I guess who will bend over backwards to accommodate for any special need. The childcare at my local Gym is better than what NCL provided for her. They offered her zero accommodations and told us that they did mostly high energy games, and played loud music so she wouldn't be able to participate since they offer absolutely no one on one help, no acceptations. I asked if she could be put in the same class as her younger brother since he at least would play with her and help push her around, but I was denied. When I dropped her off and pushed her through the gate that goes into the kids section they just left her there until I pointed out that they will at the very least need to push her chair into the kids room. The girl who I was talking to was not happy that she would need to assist my daughter even in this minor way, we were an obvious inconvenience to her. I would never recommend NCL to anyone with a child with any disability. FOOD & DINNING: The buffet was average cruise food. The one thing that was absolutely awful was the scrambled eggs for breakfast. They were the consistency of soggy oatmeal and tasted even worse than they looked. We dinned at the Churrascaria restaurant which was pretty good and we were fine with paying the additional $25/head. Just make sure you make reservations! All of the other pay restaurants were booked so we didn't get to try them. We went to TASTE for breakfast one morning and wish we had stuck to the buffet with the soggy eggs! We waited over an hour to get our food. The server brought us only one set of silverware for both my husband and I, I couldn't get anyones attention so I got up and went to the server station myself to get what I needed. No one even noticed. We were never offered any water and our server wasn't anywhere to be found to ask for some, so we had to choke down our breakfast that took an hour to get to us. I guess the food was hiding in a hot box in the back because the mint garnish on my waffles had shriveled up to a crisp and had turned black. On our last night we went to FOOD REPUBLIC. It's a shame we didn't find it earlier! It was amazing! The service was great & the food was fantastic. If you decide to give the Escape a go, this restaurant is a must. We would have gone here for every single meal and gladly paid the extra $$. The whole ship seemed understaffed, but none as much as the bars on the ship. My average wait time for a drink was around 20-30 min. This was the resounding experience from everyone I talked to on the ship as well. They ran out of tequila by day two. SHOWS: We saw the million dollar quartet. It was okay but I fell asleep half way though. The acoustics in the theatre were pretty awful, that or the sound guy needs to find a different job. We had reservations to see after midnight but had heard such horrible things about it from every single person that had seen it that we opted to go to the comedy club instead. The comedy club at Headliners was great. We didn't make reservations but were able to get in by waiting in the standby line. The show was hilarious! I was in tears I was laughing so hard. Landry, the headlining act single handedly saved this cruise for me and is the only reason I'm not giving a one star rating. The ropes corse would have been cooler if 2 out of the three zip lines hadn't been closed. I have much more to say but i think you get the gist, everyone we talked to, young and old, with and without kids, were all saying the same thing. That they will never go on NCL after this trip. Read Less
Sail Date: November 2015
This was the 3-night US inaugural cruise on the Escape out of Miami. Glitches and growing pains were expected. Overall, it was a great cruise. We had a lot of fun, and saw a lot of old friends (crew) on this ship. We had some issues ... Read More
This was the 3-night US inaugural cruise on the Escape out of Miami. Glitches and growing pains were expected. Overall, it was a great cruise. We had a lot of fun, and saw a lot of old friends (crew) on this ship. We had some issues that we never had before on NCL ... crazy wait times, lack of service both in the MDR and O'Sheehans ... and just overall the staff did not seem happy. I'm not used to that, and I hope it was just because it is a new ship, and people are not used to working together yet. We arrived at the port at 10:45am. We parked and walked right over to the terminal, where a baggage handler immediately took our bag from us. We went into Terminal C - no lines for security! We walked in, and went to the main room where we filled out our health questionnaire. There was a line for check in at that point, but since we were priority, we bypassed that line and became first in line. Check in was painless. We sat and waited a short time to board. We were in cabin 11134. This is a category BC balcony, port side. The balcony is much larger than those tiny postage-stamp ones on the Getaway and Breakaway. Kudos to NCL for listening to their customers! The cabin itself appeared to be narrower than those on the 'away ships, but perhaps that was just my perception. We enjoyed our cabin, and had no issues at all. We went to the Supper Club on night one of our cruise. This was a dinner show that we paid extra for ($70.78 for 2). The show was good. The food left a lot to be desired. I really enjoyed the appetizer, but the meal itself ... I couldn't eat it. I'm not a picky eater ... it was just ... yucky. Sorry to say. Dessert was good though. The show itself is long, it ran about an hour and a half. Just be aware of that if you are one that doesn't like to sit that long. We had seats in the front row right by the stage. Really could not have asked for better seats, and all of the actors were outstanding. Night two, we saw Million Dollar Quartet. I highly recommend this show. It was just amazing ... and while all of the actors did an outstanding job, Jerry Lee Lewis was just ... AMAZING. That actor is truly talented. Kudos to NCL for such a fabulous show! Night three we saw After Midnight. It was ok. My husband thought it was fantastic. All of the tap dancers were phenomenal though. I wouldn't see it again, but I'm glad I did have a chance to see the show. Other than the meal at the Supper Club, we had no issues with food. Everything was good. I did get the lobster one night in the MDR for the $19.99 charge (plus 18% gratuity - gratuity for what?!). If you enjoy lobster, skip this. The lobster was previously frozen, and you can tell. It was slightly mushy and lacked flavor. I wouldn't waste money on this again. I had the steak frites twice - very good both times. My husband had the Salmon twice (he likes salmon) and said it was delicious. We also went to Food Republic and had three sushi rolls, plus the sliders ... all were excellent! Margaritaville was excellent, and the BEST service on the entire ship was here. Seriously. The wait times were expected, but the staff was on the ball and did everything right. We ate here twice, and it was worth the wait. Now for the issues. On Day Two of the cruise, we went to the MDR for breakfast. I ordered the lox and bagel, bacon, and home fries. My husband ordered an omelet, home fries, and orange juice. The only thing ever delivered to our table was my lox and bagel. We sat there for 30 minutes after my lox and bagel arrived (half of a frozen lender's bagel with lox on it. Don't bother!). The rest of the meal and drinks never came. At that point, we walked out and went to O'Sheehans. We waited for a few minutes and were seated fairly quickly. Unfortunately from there, it was just downhill. Placed our order, and 55 minutes later we were served. It was just bad. People were walking out left and right. Those who were never served, and those who waited a long time for their food only to get the wrong order. People were not happy! We went to the pool deck after that, and all you heard was people complaining and grumbling about the service. No one staffed at the bars - no waiters walking around the pool deck - food taking too long to be served, etc., etc. It was a common theme, unfortunately. It seemed to me like the ship was short-staffed. Of course, I do not know if they were or not ... but it appeared that way ... and this crew did not seem happy. Not at all what I am used to from NCL. The menus in the MDR have changed. There are not as many options to choose from (but they did add surcharge items to the menu, go figure), and no soups at all on the dinner menu. As we were disembarking, I noticed there are two charges on my bill on 11/13/15 for $5.40 each for "Onboard Entertainment - Tickets". I have no idea what that is for. The only show we saw on 11/13 was After Midnight, and that was complimentary. We did not have any drinks in the show, so I really am clueless what those charges are for. I sent an email to NCL regarding the charges. If I do not hear back from them, I will have American Express remove the two charges. We are sailing again in March on the Escape. The trip was booked over a year ago. We are bringing 8 other cabins of people with us, many that are new to NCL. I really hope the glitches are worked out by then. It's embarrassing to basically talk people into spending over $3,000 on a cruise on a line they wouldn't normally sail, and then have bad service. I'm really nervous about that, but hopefully, they will get it together by then. If not for the included UBP, I would have a hard time not suggesting to everyone that we try a different cruise line. I hope NCL takes that seriously ... we cruise with them a lot, and that speaks volumes coming from me! Oh - several times we talked about going to a specialty restaurant ,,, but since they made them a la carte, we said "no" each time. Paying a flat fee was one thing ... spending $100 on a meal on a cruise ship that caters to 4,000 people is just ... foolish. Read Less
Sail Date: November 2015
As a disclaimer, I have been on 6 cruises all on Royal Caribbean, and this was my first time on another line. My wife has cruised on Royal and Carnival. I'm not sure if it is NCL or just them working the bugs out of a brand new ... Read More
As a disclaimer, I have been on 6 cruises all on Royal Caribbean, and this was my first time on another line. My wife has cruised on Royal and Carnival. I'm not sure if it is NCL or just them working the bugs out of a brand new ship, but the whole cruise was just a bit "off." The only high point of the cruise was the food. We ate at Cagneys, Le Bistro, and Teppenyaki. I had lunch at the Garden Café and in the main dining room, Taste. I food the food at each venue to be excellent. It was my first experience with "Freestyle" or whatever you wish to call it, dining. I can see the upside in being able to go when you want, but I missed having table mates to share the experience with. Also, many menus were ala carte. I absolutely hated seeing prices on a cruise ship menu. Part of what I love about cruise vacations is NOT seeing prices on a menu :). Now I've done specialty venues on RCI, and I understand the "cover charge." I'm fine with that, pay it or not. But this cruise seemed to have almost everything with an "extra" charge. Dinner show? Extra charge. Room service? Extra charge. Adult pool? Extra charge. Let me tell you about the service. Terrible. The worst, period. They were understaffed and those that were there were not helpful. Embarkation was annoying. We arrived early and found the line to be short. However, with only about 5 parties in front of us, we waited almost 30 minutes. Once at the desk, it was apparent that this was our agent's first day ever. And maybe the first time ever using a computer. Each step in the process required her to walk over to another agent to ask how to do it. It took forever and was frustrating. Once on board, we went up to Margaritiaville. 1.5 hour wait. But tables were empty? We found this theme throughout. Eventually we were told that they did not have enough staff to open them all. So I walked up to the pool bar instead. There were maybe 5 people seated, and one bartender. I sat there 10 minutes as he brushed passed me making orders for the waitresses. Now I get it that it's busy and understaffed, but a polite, "I'll be with you in just a minute, Sir" or something would have been nice. So after 10 minutes, I left. Continuing on service, I was often given conflicting (and wrong) answers to basic questions. I get it, the ship is new, but I was also never given a "I don't know, but let me find out." Our first night at Cagney's Steakhouse, we arrived for our 5:30 reservation at 5:25 (I know, early, but everything else was "full" even though it was half empty throughout). The staff was having a meeting in plain sight at the end of the restaurant. No one came to greet us, or the others waiting. Again, not a big deal on it's own, but it was just the theme of everything being "off." After the dinner, we saw that there was no line for gratuity included on the check (most other bills we saw had a gratuity included and then a line for additional tip), so we asked the manager if there was a tip included. He responded with, "You can leave an additional tip for outstanding service." Yes, but was the tip already included. "That is up to you sir." No, I get that but was the tip included already? "I think so." Wait, you think so, or it is? We don't want to stiff the server. "Yes, the tip is already included." So we asked the server as well. The server tells us she overheard what the manager was telling us, but the tip is most definitely not included. The ship was pretty, and had a new car smell, but it lacked large public gathering areas. Everything was broken up. To me it felt the smallest of any ship I have cruised on, but some may prefer that. The pool was small, the premier water slides were broken, (or as my wife kept saying, if it's brand new, it's not broken; it's just not finished). There was no true adult or quiet pool (just a grotto). 2 of the 3 zip lines were not functioning. 2 of the rooms at the spa were broken. The speakers in our cabin didn't work. Far, far, far to little elevator space. I could go on. The cabin was nice; we had a standard balcony. We enjoyed the dueling pianos. Disembarking was pretty smooth. My kids loved the kids program, but this was their first cruise. Overall, I don't think I'll ever come back to NCL. I felt nickeled and dimed and underwhelmed. Read Less
2 Helpful Votes
Sail Date: November 2015
The food was excellent in the complimentary restaurants. I dined at the buffet, main dining room Taste, O'Sheehan's and Margaritaville. The only food I paid for was in the "supper club" and it was average there. ... Read More
The food was excellent in the complimentary restaurants. I dined at the buffet, main dining room Taste, O'Sheehan's and Margaritaville. The only food I paid for was in the "supper club" and it was average there. Entertainment was excellent. After Midnight, the Cotton Club musical had an amazing cast of singers and dancers. Maybe 20 minutes too long, but great just the same. The Million Dollar Quartet was beyond great. The "Brat Pack" in the supper club was good fun and the cast was very talented. That's all I could get to in 3 days. There is also comedy, karaoke, dueling pianos. The room (balcony) is a little tight and storage not great. Our cabin steward did a great job of keeping the room spotless and stocked with towels and turned twice a day. The area I must give them low marks on is bar and dining waitstaff which is too bad. Be prepared to wait a long time to be served at bars. I did not see any waitstaff walking around to alleviate the lines at the bars. The time spent waiting for the food at O'Sheehans (breakfast) was excessive. They were overwhelmed at Margaritaville. Our drinks came about the same time as the food...and that took a long time. So, either they need a new system of doing things or more people. The buffet was well maintained and kept clean with tables at the ready. Read Less
Sail Date: November 2015
We sailed on the NCL Escape for our 15th anniversary. All was as expected from NCL. New ship met some expectations, exceeded others. The crew is still finding it's 'sea-legs' on the Escape. Bar service was very slow. ... Read More
We sailed on the NCL Escape for our 15th anniversary. All was as expected from NCL. New ship met some expectations, exceeded others. The crew is still finding it's 'sea-legs' on the Escape. Bar service was very slow. Waiters hard to locate around pool decks. Million Dollar Quarter, After Midnight and the Supper Club all OUTSTANDING shows! Be sure to make reservations early as the theatre is smaller than expected. Disappointed that the vegetarian offering in the Supper Club was the same tasteless offering as the main dining. For the pricing we expected a menu offering exclusive to the Supper Club. We had enjoyed an out of this world eggplant parm in the Illusionarium on the Getaway last year and had hoped for a similar offering. NOT available, but hope that will change. Margaritaville has veggie burger options and several fish offerings. Other dining locations have substandard vegetarian and lackluster fish options. Please/please improve fish and vegetarian menu options! LeBistro was a disappointment for our anniversary dinner. It used to have an outstanding swordfish offered. The sea bass and sole were disappointments. Will not waste time or money next time. The rope course with two operational zip lines were awesome! Two of the water slides (tubes) were never open. Hopefully that will change. We will be sailing again in January on the Escape. Hope to find that the crew hits it's stride. Read Less
5 Helpful Votes
Sail Date: November 2015
This was my third Cruise and my girlfriends first cruise, we were in the haven. I love the haven amenities, the courtyard was beautiful and the spa suite was awesome. We attended the Brat Pack show and the Million Dollar Quartet show, ... Read More
This was my third Cruise and my girlfriends first cruise, we were in the haven. I love the haven amenities, the courtyard was beautiful and the spa suite was awesome. We attended the Brat Pack show and the Million Dollar Quartet show, both were great we have no complaints but definitely prefer the Brat Pack show. It was a unique experience because everybody got along well on the ship, you could say hi and talk to a random stranger and have a great conversation. There was a lot of drinking but that added to the fun lol. Every night there was a party at h2o definitely more of an adult type thing. I didn't do a lot of free venues but I love the Italian and steak house places. No complaints about the food whatsoever, the drinks were great and the staff as always is top notch. I read the negative reviews before the cruise, but you gotta read between the lines when you read those. Most are nitpicky type reviews. If you're open minded and willing to have a great time then you will love the Norwegian escape. Read Less
1 Helpful Vote
Sail Date: November 2015
So much expectation and such a bad experience! Everything badly overcrowded, not enough common areas for this number of passengers. We had ultimate food package but in 1 hour after getting to the ship, we couldn't make restaurant ... Read More
So much expectation and such a bad experience! Everything badly overcrowded, not enough common areas for this number of passengers. We had ultimate food package but in 1 hour after getting to the ship, we couldn't make restaurant reservations, everything was booked! As a result, we couldn't have dinner on 2nd night, on 1st and 3rd nights we had dinners in restaurants we didn't want and on time we didn't like. Except buffet nothing was available even for lunch. Even on deck restaurant we were offered 1.5 hr wait. Pool size is a joke for this ship; elevators you have to wait forever; even getting a drink was a challenge. We cruised on NCL Sky and Pearl several times before and used to love this cruise line. Read Less
Sail Date: November 2015
The Norwegian Escape is Norwegian's newest and biggest ship. With over 20 different dining areas, a giant casino, five water slides and the first ever 'Margaritaville' at sea. Overall, I think the Escape is a great ship. ... Read More
The Norwegian Escape is Norwegian's newest and biggest ship. With over 20 different dining areas, a giant casino, five water slides and the first ever 'Margaritaville' at sea. Overall, I think the Escape is a great ship. Well laid out and well thought out for both the passenger and the cruise line. You will find your time on the ship spent mostly on decks 6, 7 and 8, where most all the activities are. The cabins are good size and I was surprised to find the balconies larger than the other "Breakaway" class ships. Quick Ratings - Food - I was only able to eat in the Buffett and at Osheehan's, however, I found a good selection in the Garden Cafe Buffett and Osheehan's had a larger menu than it does on the Epic. The food was well prepared and piping hot, which was nice, considering on the Epic it was often luke warm. Bars/lounges - I guess the night club activities have moved up to Spice H2O on deck 16. I have mixed feelings about this, considering it is away from EVERYTHING else on the ship during late night, but maybe it will be fun. However, what will Norwegian do for a night club when it is raining or very windy? The skyline bar in the casino doesn't have a great nightclub feel even though I know that is what they will do. Staff - I recognized a lot of staff from other ships I have been on and many recognized me! I was really impressed and happy with all the crew. Activities - Slides, ropes course, basketball, bowling at Osheehans. Its fun! Take part! Walk the plank!! Tips - 1. Bring your sneakers and a pair of socks for the ropes course. Give yourself about an hour to do the course. 2. Reservations, reservations and more reservations. Make sure you make reservations for dinner. I found a lot of the specialty dining venues were full. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Service 3.0 4.0
Value For Money 4.0 3.7

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