1 Helpful Vote
Sail Date: March 2019
We chose this cruise since it was close to home and available during the week we wanted to go on vacation. It was a pretty terrible cruise with the Captain almost getting us killed sailing into a storm with over 100mph gales that were ... Read More
We chose this cruise since it was close to home and available during the week we wanted to go on vacation. It was a pretty terrible cruise with the Captain almost getting us killed sailing into a storm with over 100mph gales that were forecasted, We woke at night with the ship listing and everything flying in our room. Many people on the ship were injured. Shame on the Captain for proceeding with this sailing into the storm. The cruise line has not refunded us or given us a credit. This cruise also had very few and terrible shows with the exception of "After Midnight". The Choir of Men was pretty bad. I do not want to see men urinating on stage. There were only 2 shows and the magic shows was horrible with just card tricks for one hour. I felt bad for the bored kids. The comedy sows were in small lounges so you would have to arrive at least half an hour early. There is no place to go on deck to relax in the cold unless you want to pay a cover charge at the Haven or Margaritaville. The Internet is the most expensive at sea and the slowest of all cruise lines! The only positive part of the ship was the dining in the main dining rooms. The service was generally very good as well as the food. The SPA customer service was horrible and they have a nasty SPA manager. This was my first Norwegian and it will be out last. Why would I want to pay more to receive less?? Read Less
3 Helpful Votes
Sail Date: March 2019
My 9 year-old son and I travelled on the Escape from New York to Nassau on march 2019. We were just the 2 of us for a week full of activities and adventures... Did not go as expected. FYI, it costed us 2300$ for the cruise and an extra ... Read More
My 9 year-old son and I travelled on the Escape from New York to Nassau on march 2019. We were just the 2 of us for a week full of activities and adventures... Did not go as expected. FYI, it costed us 2300$ for the cruise and an extra 1000$ for all other fee, and I did not have a drop of alcohol or eat in a restaurant. (extra is for parking in NY pier, Shore excursions - kennedy space center and blue lagoon island- bingo, and souvenirs - 2 stuffed animals) First we had a live remake of the Titanic on our first night. Our ship was tilted on a 25 degree angle for 15 minutes. People screaming and running, injured passengers and everything in our stateroom was on the floor (glasses, bottles...) The other nights it was better, but still it was rocking A LOT and furnitures on the balcony kept on shifting and making a lot of noise (preventing us from sleeping). Then the ship was OVERBOOKED. It was our spring break, so we were expecting a lot of kids and people everywhere, and we were perfectly fine with it. But when you have a ship family-oriented of a capacity of more thant 4500 passengers, and there is 1 pool for kids with a capacity of 43.... What about waiting in line for 1 hour to get in a pool? Awful. Same thing with the waterslides, ping pong, bocce ball, mini golf, rope course... We had to wait for every activity, every day. An overbooked ship means a lot of people to feed as well. 15-20 minutes of running around at the buffet to get a table. And we were just 2! Can't imagine the family of 5-6 people trying to get seated. Same thing for a la carte restaurant, 30-45 minutes waiting to get in. Food was excellent though and service very good. Being on our first cruise, we had a balcony stateroom and very happy about it. Super clean and confortable, nothing to say. Except for the sound insulation... I mean we could hear the neighbours talk. So that prevented us from sleeping, again. Did not sleep a lot that week, I got home more tired than I was before leaving for the cruise. Because of the temperature we did not stop at Great Stirrup Cay, and we ended up spending a day and a half in Nassau instead. Port Canaveral and Nassau were great, nothing wrong with that. Easy to get off and on the ship. Entertainment.... honestly, almost everything cost money. My son wanted to play bingo. It was written that there was a fee, but I was fine with it, until I discovered that it costed 39USD to play 3 games of bingo. I mean WHAT??? Did not last an hour... and of course nobody won the jackpot. This is theft honestly. Then if you want to play other games, you still need to pay. There was a theater but no movie for children at all. And shows were not kid-oriented neither. It is not a disney cruise, but when you have a ship with waterslides, we expect to have at least a little more for kids during the day and early evening. Honestly I think that it was not price-worthy at all. We had the fear of our lives and could not enjoy all the activities and amenities on the ship because of the crowd. I do not recommend sailing with NCL on spring break at all. Read Less
1 Helpful Vote
Sail Date: March 2019
We did our first cruise in 2017 on the sky and wanted to experience a bigger ship that had more things to do. Checking in was quick and painless. All was great until bout 8hoirs I to our first day the ship went sideways. We were sleeping ... Read More
We did our first cruise in 2017 on the sky and wanted to experience a bigger ship that had more things to do. Checking in was quick and painless. All was great until bout 8hoirs I to our first day the ship went sideways. We were sleeping when it happened and we're woken by the crashing of our things in our cabin. An unexpected gust of wind at 115mph hit the ship. It was very scary moment but the crew had everything under control and took care of all that were injured during this experience. I kept checking the weather station we had until we got to our first destination so needless to say I didn't get a lot of sleep until then. But after that it was smooth sailings all the way back. We are lookinhg into our next cruise to the Caribbean. The staff were always friendly from the room steward to the restaurants to the bartenders Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise because it sailed out of Manhattan which is convenient for us . The cruise was horrible right from the very beginning when we had to stand in the lines for hours upon hours. Our time to be at the port was at 11:30 ... Read More
We chose this cruise because it sailed out of Manhattan which is convenient for us . The cruise was horrible right from the very beginning when we had to stand in the lines for hours upon hours. Our time to be at the port was at 11:30 and we began standing in the line at about 1115. We were corralled through the port for the next 3 1/2 hours before getting on the ship. By the time we got on our backs are killing us and we didn't really feel like doing anything. That was just the beginning to the lines. We waited in lines for drinks, in lines for dinner . if you ate breakfast or lunch in the buffet area, garden café, you had to walk around the circle 3 to 4 times trying to find somebody who is going to get up so that you could quickly grab their table and then wait for it to be wiped down. People were sitting outside trying to eat when it was only 40 degrees. There was literally no place else to sit. They gave my daughter the alcohol pass, she is only 13 and gave me the soda pass. Seems like a simple fix but we spent hours in guest services lines day after day. It took 3 days, 4 phone calls and 5 visits to guest services before this was fixed. Guest services will typically tell you you are all set just to get you out of the line and then you'll find out later that nothing was done. At least 6 hours of time was spent in Guest services, waiting and waiting. They were definitely not the only unhappy customers as the lines were always so long. We used the TV application to try to get reservations for a show but could not get a single show The entire trip. We were told it was sold out well before they sailed. One of our ports was cancelled (this is not their fault) but with everybody back on the ship there was literally no place to go. People were getting in fights over lawn chairs and everybody was miserable. The only excuse they could give people is that' they had too many people on board. They did not seem to understand that that was still all their fault! Food was very average but edible most nights. Cagney was good , moderno was okay, la cuccina was bad. Complementary dining was average. Mojito bar was great. Read Less
3 Helpful Votes
Sail Date: February 2019
The staff was good but that’s about all I can compliment. Had a time to check in at the port and it took over 3 hours to get on the boat. Paid a lot of money for a cruise that was half the price at another time. No room in the kids camp ... Read More
The staff was good but that’s about all I can compliment. Had a time to check in at the port and it took over 3 hours to get on the boat. Paid a lot of money for a cruise that was half the price at another time. No room in the kids camp so I paid full price for a child and they had nothing to do. The buffet was just OK and any of the sit down restaurants were slow. Dinner was no less than 2 hours each night. Got the arcade package and the amount of games for the kids to play was pathetic, and make sure you have any issues with the arcade package make sure who you speak to you get a name and write down the outcome and have them initial it. They scam you however they can. Pictures are absolutely outrageous in price, $25.00 for a 8 x 10, so it’s seriously highway robbery. The amount of money I paid for 2 people in a balcony room was $3400.00 and than had a $1600.00 bill when we got off the boat. I’ve cruised plenty before with other lines and this cruise line I felt like they totally ripped us off. Also they broke my Moms suitcase and they put a black silicone on it instead of filing out a claim form to have it replaced. Just very unhappy about 3/4 of the trip. Read Less
4 Helpful Votes
Sail Date: February 2019
Let me preface this by saying I am usually a glass half full kind of person. I grew up without a lot so appreciate the little things in life and understand the value of a dollar. With that being said, I have never cruised before and ... Read More
Let me preface this by saying I am usually a glass half full kind of person. I grew up without a lot so appreciate the little things in life and understand the value of a dollar. With that being said, I have never cruised before and probably never will after this experience. Too many people and not enough space. Getting on the boat was a nightmare 1 hour and 45 minute wait in line with bags in hand. The terminal is filthy. Then our rooms weren't ready so we sat outside on the cold deck with hundreds of others in 12 degree weather. I didn't realize we had other options on other floors to sit inside. My room was not vacuumed and Legos were on the floor. The mirrors had spots all over them. I cleaned the room before I unpacked. Very annoying after being cold and tired. During the remainder of the week things seemed to stay the same. Not enough chairs and crowded hot tubs, pool and activities. We were off the boat a total of 10 hours in 7 days. One short stop to Coco beach and one to Belmora island. I was ready to pull my hair out. We were unable to tender to Great Stirrup Cay which I understand is not the ships fault exactly, but from my research this happens often. Why advertise if it's a 50/50 chance the boat will stop? Our boat to Belmora island was in shambles and the island was disgusting with garbage and litter all over. Don't even get me started on the "luxury cabanas", it's embarrassing to advertise them as such. I wonder when the last time the pools at this place were cleaned. Getting off the boat was the best/easiest part. The sad part of all of this...my husband is 16 years in the Navy and coming up on a deployment and will be away from our family for the next 9 months or so. This was our last vacation before he leaves. I'm crushed. We tried to make the most of it but unfortunately it just wasn't feasible and we are cranky and tired from the whole experience. Read Less
4 Helpful Votes
Sail Date: February 2019
Pros: Nice ship Nice rooms Cons: Very ordinary food even in the restaurants Long lines in the buffet we ended up dinning only in the restaurant Crew could not handle the amount of people 5200 Expect lots of lines for ... Read More
Pros: Nice ship Nice rooms Cons: Very ordinary food even in the restaurants Long lines in the buffet we ended up dinning only in the restaurant Crew could not handle the amount of people 5200 Expect lots of lines for anything you are trying to do Shows booking system not functional Crew could not keep the areas clean especially the public Bathrooms If you need kosher food I suggest you bring the food with you. The kosher food served is not eatable and I mean it. You will be stuck for 7 days eating bread or staying hungry. Read Less
1 Helpful Vote
Sail Date: January 2019
This was part of back to back cruises. There was an outbreak of Neuro Virus on the cruise before. At check in they continuously gave false info kept people waiting for hours overloading the terminal. They never said outright at ... Read More
This was part of back to back cruises. There was an outbreak of Neuro Virus on the cruise before. At check in they continuously gave false info kept people waiting for hours overloading the terminal. They never said outright at terminal there was an outbreak. They did not give us option to cancel at pier and get money back. When on board we called NCL and my agent called NCL. They refused to offer us a thing. The ship was a complete mess Everything was cleared away. No menus on bars no spa no vacuum for a week. Service was just absolutely awful and NCL just has terrible customer relations and just don't care. Other cruise lines that had this kind of outbreak offered you option to not sail and refund your money or sail get partial money back and large discounts on next cruise On top of that right while we were sailing they removed tons of drinks from the menu and made their prices outrageous You now have to buy a premium drinks package above the regular one at $35 a day to cover it. That was not available yet. The only thing was after a wrote a stinging not to hotel director did customer service supervisor do something for me on second part of cruise. The Epic just had a crash and NCL refused to give any money back. Only 50% off on next cruise. This CEO is really something. No customer relations at all. They just don't care about anything or anybody. Read Less
5 Helpful Votes
Sail Date: January 2019
Our cruise left a lot to be desired. We are platinum members of ncl and this cruise was my 16th cruise and the worst, maybe even my last. We arrived at terminal 11:30am. As platinum we should have priority boarding .. We did not ...in ... Read More
Our cruise left a lot to be desired. We are platinum members of ncl and this cruise was my 16th cruise and the worst, maybe even my last. We arrived at terminal 11:30am. As platinum we should have priority boarding .. We did not ...in fact, when we asked about it we were asked..."are you haven?" we said, "no, we are platinum"  she smerked, "only haven is priority". That turned out to be the theme of our cruise, that AND the ship was filthy, full of airborne sickness and the crew was angry We sat and waited for over 4 hours packed in the terminal with over 4k other people. The ship was quarantined due to a bug effecting over 300 staff and/or passengers. We were not told this until after we were on the ship!!! We were not able to leave and rebook! We were not given a choice. Nope we were forced to embark on a journey trapped with an airborne and contact virus that could cause fatality in the elderly or immunocompromised. Once onboard, the rooms were unavailable for about 4 move hours with passengers standing with their carry on baggage or sitting on the stairways and such. eerie, quite, cold, and none of the staff smiling, as they were clearly exhausted from the previous cruise and seemed to be angry that "we were now there". When the rooms were said to be available they were filthy, yes clearly unvacuumed, with smudged mirrors, walls and doors and oh yes the sheets weren't changed on the bed in our mini suite. Yes, that's what over $6,000 before service charges and excursions got us. It was not only our cabin --it was all over the ship. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. Lines to customer service were very long; even at midnight people were complaining that they did not have their cabins cleaned and their bed were still upside down. Several of the crew were running around with breathing masks wiping walls and your door and handles leaving them dripping and wet. With a foul smelling disinfectant while passengers were forced to tolerate the breathing conditions with nothing. We did nothing at the first port due to late departure from ny it was supposed to be 3pm and we left at 7pm. Many brands of drinks were removed from the so called ultimate drinking package. The communication from the management was tight lipped and unavailable. From their own customer service people, "the home office is aware of the problem and has given us no answer". The food was warm to cold when served. Very bland and constantly the same. The worst food of any vacation ever. Passengers were not allowed to touch anything in the restaurants or buffett unless it was handed to us. Lines, lines and more lines. Angry, pushy staff constantly yelling about watching our handwashing and constantly trying to spray us with their mixture instead of letting us use the gel. I had to try and comfort a fellow guest who was literally shaking after being chased by a crew member because she didn't want to be sprayed. We were treated like we brought a plague on the ship, when in reality, they withheld the fact that the ship was contagious until after we were at sea giving us no way to back out of the cruise as we had insurance for cancellation. I don't know how that was even legal. Except for one comedian and the choir of men, the entertainment was awful and the only show that we booked prior to cruising (the brat pack) was canceled. The onboard activities were mediocre at best. The debarkation was just as awful as getting on the cruise. The ship had to be steamed/fogged due to the norovirus so we had to get out of our rooms early and stand around for hours so they could be ready for the next cruise. My husband and i became sick that first night home and for six days after from the recirculated air on the ship full of bacteria and germs. Who knows what all the sprays and disinfectants along with the germs being recirculated throughout the ship did to us. We had paid for insurance, but they made sure we couldn't use it by not telling us until we were at sea. So disappointed in ncl. Will think about this awful experience when booking our next cruise. Not even a follow up apology or credit on for a future cruise. Are we a valued customer? Guess not. Why does ncl have a loyalty program when they are not loyal to us? Does ncl read these reviews or pay attention to the ones we took the time to fill out for them post cruise? We haven't heard a peep from ncl. I heard jim cramer say ncl was a stock worth buying because the ceo said he had great things planned for the future and it made me more excited for the cruise. I guess i learned my lesson about loyalty programs, they only care about the haven now. New people, double the money, but i think ncl will be sad to learn that those people will expect return loyalty as well by the time ncl sees that,we will switch cruise lines. Read Less
4 Helpful Votes
Sail Date: January 2019
Ship was 3 1/2 hours late boarding and departing. No explanation was given in the terminal. NCL didn't offer anything while thousands of people just stood around (no seating available). Could have at least had a bottle of water or a ... Read More
Ship was 3 1/2 hours late boarding and departing. No explanation was given in the terminal. NCL didn't offer anything while thousands of people just stood around (no seating available). Could have at least had a bottle of water or a snack. Had to sanitize because people were sick on the previous cruise. The ship was dirty when we boarded. Our cabin was filthy with dirt on the floor and a layer of dust on everything. it wasn't cleaned until day 12 of the two week cruise. The cabin was small. We could barely get our bags in the closet. No table in front of the sofa. Small veranda with two non-reclining seats and a 1 sqft table. Small bath. I could barely move in the shower without bouncing off the walls, and I am not big. Several entertainment events were cancelled. Deck activities were not available for the first week. Food was very low end, unless you pay extra for the specialty restaurants. No quiet relaxing place anywhere on the ship. All places were completely disorganized and extremely slow. it took over an hour to get a bagel for breakfast. Crew, while not overly rude, were far from polite. Fitness center never had any towels. Two days the doors were closed with people standing outside waiting for them to open. An officer walked right through without saying a word and never came back to open the doors. Finally we just opened the doors ourselves and went in. They continued to sanitize for the entire cruise. That is good, except the chemicals were very irritating. About 1/2 the passengers were constantly coughing. And since they never cleaned anything, the dirt and dust made it worse. The entertainment was so-so. Two of the comedians were good. For the main show, After Midnight, many people either walked out or wanted to leave. The bands seemed to be competing for the greatest vol. They were so loud they were painful. It was impossible to hold a conversation whenever they were playing, either in the atrium or on the deck. That made it even louder with everyone yelling at each other over the sound of the music. Tobacco road stunk up the entire deck. The smoke odor was so strong we had to leave the game area there. We could even smell smoke on our deck 14 veranda (possibly from someone smoking in their room). Restrooms were never attended and almost constantly dirty. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

Find a Norwegian Escape Cruise

Email me when prices drop