3 Helpful Votes
Sail Date: May 2019
The cruise experience was less than optimal. First the dining experience. The waiters could not get the orders correct, it was cold and not very tasty. Second, the customer service in the casino was terrible. Very few of the dealers ... Read More
The cruise experience was less than optimal. First the dining experience. The waiters could not get the orders correct, it was cold and not very tasty. Second, the customer service in the casino was terrible. Very few of the dealers engaged in any discussions. They were robots. The public restrooms were disgusting, not clean. Overall the service was average, not remarkable. Members of my family spent a lot of money on this cruise and the value was just not there. The shows booked up immediately so it was a challenge to experience the ship shows. Advice to those book your shows early. Same with excursions. Several of these sold out fast. Last the bingo is a scam. They clearly had a nice turnout but the payouts for the games were significantly less than what they took it. I know they need to make money but they only paid out a fraction of what people paid for the games. I have been on several cruises and the experience as noticeably inferior on the NCL Escape versus other cruise ships. Read Less
1 Helpful Vote
Sail Date: April 2019
I have cruised many times with other lines. I joined a group of about15 other women. I will tell you I will never try another Norwegian ship. First upon boarding at 2 p.m. our rooms where not ready, they where not ready till we left ... Read More
I have cruised many times with other lines. I joined a group of about15 other women. I will tell you I will never try another Norwegian ship. First upon boarding at 2 p.m. our rooms where not ready, they where not ready till we left port. Second we ate at a few of the different restaurants onboard, we tried NY strip steaks on 3 occasions at 3 different restaurants , you could bearly saw the meat with the steak knife they gave you , let alone chew it once you got it cut. Breakfast meals were also terrible, if asked for sunny side eggs you got either hard boiled or undercooked. It was the same when we got eggs Benedict. Thirdly when we allowed the staff to clean our suite, everything was moved from where we had it, this was to me a violation of my privacy and my belongings. So after the first time we kept our suite on don’t disturb. Fourthly 2 different times I was given wine glasses with chips and cracks in, this was dangerous. Fifth the ATM was broken the entire trip, when going into Bermuda the only funds I got out of ATM’s where Bermuda currency, when I reboarded I asked to have this money exchanged and they would not do it. Sixth I don’t feel there was enough elevators to move guests around ship. The handicapped often had to wait for numerous elevators before finding room. Seventh I was upset to know that the premium beverage package didn’t include water , really you’ll let us drink all the alcohol we want ,but no water to hydrate. A little strange. I will say the shows and activities we attended where enjoyable, the bars that we dealt with where very friendly. Read Less
Sail Date: April 2019
Booked a Haven 2 bedroom suite In my opinion: Embarkation was slow. Actually saw guests on the regular line get onboard faster than we did. Suite was OK master bed/bath was nice but 2nd bed/bath was really small. Butler and the room ... Read More
Booked a Haven 2 bedroom suite In my opinion: Embarkation was slow. Actually saw guests on the regular line get onboard faster than we did. Suite was OK master bed/bath was nice but 2nd bed/bath was really small. Butler and the room steward was good. Haven Restaurant had the same menu every night +1 special. Fine for the first few days but very boring after that. Service very slow (2 +hours for dinner) Tried the buffet for lunch while the ship was docked in Bermuda what a mistake.There was only a few choices and whatever i tried was terrible. Major issue with the concierge. The desk is only manned between 9am-9pm and they do not ID people coming into the Haven area. So, there are a lot of people who did not pay to be in the Haven using the services. After they close its a free for all.. Also notices haven guests bringing in other people to hang out with them. Our last night on the cruise about 2:30 am we heard a lot of noise coming from the Haven pool (which was closed at 11 pm) When i went to see what was going on there was 30 kids (18-25) throwing their own party. I called the operator and requested security and about 20 minutes later they showed up and escorted them out.. Guard told me none of them were Haven guests. Very limited entertainment. Suppose to get priority debarkation when back in NY. We were escorted to the security area were there were 300 tourists waiting to get off the ship. We waited almost an hour to get off the ship. Once off we were waiting in another line to get out luggage. No one from NCL directed us to the Haven line which was empty. Same with Customs, No one from from NCL directed us to the Haven line. We have been on more than 40 cruises (10+ on NCL) and this was our first time booking the NCL Haven Suite. Compared to MSC Yacht Club NCL is a joke. there is no comparison. My next trip on NCL (if there is a next time) we will book a regular balcony and get a pass to the Vibe Beach club ($99 for the week) that is located next to the haven roof top deck and believe it or not they screen everyone to make sure you have a pass. For the money we spent on this trip we were very disappointed Haven Suites not worth it at all Read Less
Sail Date: April 2019
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room ... Read More
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room until 8pm . Finally on our room we were greeted by the sounds of metal banging in the floor and ceiling . The stateroom smelled like an outhouse and the whole fifth deck smelled like it to . The atm was shut of the minute we left port so the could charge us when we charged anything to our room account . The entertainment was good but it was held in a small area and was always sold out because of the room size. There was hardly no communication as to what was going on on the ship by the time you found out about an event it was full . The casino and drink attendants were so slow by the time you got to order a drink and when you got it was about an hour and it was usually wrong . Disembarkment was worse than embankment it took almost 2 hours to exit the boat and get through the terminal . Then after your cruise they place a hold on your account for up to eight days even though they were paid in full before you exited the boat for example if you paid them 3200.00 they placed a hold on your bank account for an additional 3200.00 . So I advise using anther account for your trip otherwise it will cause problems with your bank if you don’t have the funds to cover the hold amount . They could give me a cruise for free and I would not take it Norwegian sucks Read Less
1 Helpful Vote
Sail Date: April 2019
We just arrived home this morning after our 7 day cruise to Bermuda. My husband, who is disabled, was made to wait in the terminal for 2 hours before we were permitted to enter the ship. There is no priority boarding for those who are ... Read More
We just arrived home this morning after our 7 day cruise to Bermuda. My husband, who is disabled, was made to wait in the terminal for 2 hours before we were permitted to enter the ship. There is no priority boarding for those who are handicapped or for those who are in a mini suite. The only passengers allowed priority boarding were those who were in “the Haven”. There were 4998 passengers on this ship, too many for amount of service staff. There are 16 elevators on the ship, 8 in the aft and 8 in the front. We waited nearly one hour for an elevator after the life boat drill. One of the officers offered us a drink in the cocktail lounge. He knew this was an impossible situation. The staff worked very hard to keep everyone happy. This is the reason I did not rate the cruise as terrible. Six months ago we cruised to Panama aboard the Island Princess, smaller ship and a little ‘Tired’. But, this cruise was fabulous. We had a full suite for this 10 day cruise and we paid $1000.00 less than this 7 day cruise in a stateroom the size of a postage stamp. If you are into imbibing from morning til night than you might like this cruise. The food in all the restaurants was good. No problem there. Read Less
2 Helpful Votes
Sail Date: April 2019
Chose the escape because it was the right time and the right place to the right destination. My wife and I usually cruise by price and we have had some wonderful experiences!!! This time we needed to get away between April 12-22, 2019 ... Read More
Chose the escape because it was the right time and the right place to the right destination. My wife and I usually cruise by price and we have had some wonderful experiences!!! This time we needed to get away between April 12-22, 2019 and choose the Escape out of NYC to Bermuda for three days and home again. Not a bargain $750 for 7 days, unassigned obstructed view . We live in Baltimore and decided to take the bus (Greyhound) up and back leaving plenty of time for connections. The embarkation process was very slow and port staff and Norwegian staff were all screaming for us to carry our bags off the ship on debarkation. Very slow and the first step on this ship we realized the ship has a fatal flaw... not enough public space! I have been on 35 cruises, in fact I work chartered cruiser ships providing my services, often! There simply is not enough space. The cabin was nice, clean comfortable. We paid for a unassigned obstructed view, usually we take an unassigned inside. You can take "the cruise of a lifetime" and fall victim to the cruise industry or you can take several cruises a year, just have to know how to play the game. Think price, not location and eventually you will have traveled the world many times over. We have previously traveled on Norwegian , last cruise was a 30 day south American cruise... $529 for first half and $1189 for second half on the Sun and it was a great cruise, but this cruise line is my last choice. On that cruise we had an unassigned room and they moved us to a cabin on the other side of the ship and the couple in our old cabin got our new cabin... and I asked Norwegian why... and they said "because we can"... That's the Norwegian attitude!!! Other cruise lines are very accommodating to back to back to maybe back to back loyal customers, but Norwegian "not so much" just adjust the gratuities accordingly! Freestyle is not my style. Sign me up for Holland America :) This cruise was two days at sea, three days in Bermuda and two days back. The food was at best bargain buffet, shrimp is tiny, no surf and turf, just salty pre-processed food... the Manhattan dining room was the same crap they served up top. Terribly salty, lots of saturated fat, a lot of unhealthy choices and so few healthy choices. Spring break spelled a lot of spoiled children. Not as many whales or corpse's, but oddles of spoiled children screaming running, making messes, and no parental oversight. On @$750 and forward Starboard 5702... low is always nice, one floor up to the public floors 6 7 8. Elevators were too deep and difficult for people getting on and off as many people would have to step out to let people off. Elevators would be great to get concerts pianos from floor to floor and that's what I do for a living, and elevators are always a problem (size) for moving pianos. Any who, got to Bermuda, first cruise of the season, chilly, Bermuda is a wonderful port of call, the people are friendly and no "you want, you like, you Buy", but remarkable personable people. Rented a Scooter for a day from Olingers, don't recommend, unless you are seeking an early death. They tried to rip me and extra $15 because I returned the Scooter with a full tank, with receipt. As for scooters that things was worn out! 40K KM and worn out, blue smoke trail left behind everywhere we went and not power hills and you can rent a scooter many places in the world for 15% what you can in Bermuda. A $2,000 scooter is $75 a day! Wish I had a piece of the action! Take the Bermuda speed limit by three (3), or you will be run down, narrow streets, brick, or block walls everywhere... "a death in progress". They offered a free ferry to St George, which would be the ticket. the Navy dockyard is distant from Hamilton and St Gorge and not a lot to see. A bus ride or long walk to church beach and little further horseshoe and then elbow... if you like beaches, it does not get much better... might try the Navy cemetery… a hoot checking out tombstones. Not much shopping for Bermudian product unless you are a rum drinker (gosling) but no bargain as you can buy stateside for less. 30 kids each of 2 hot tubs, I'll pass. A trail of soft melted ice cream leads to the ice cream machine and kids throwing food because "hey its spring break and its fun and I need every one to notice me!. Appalling uneaten food waste and the usual whales in wheel chairs in handicap spaces shoveling it down. The deck 7 boat deck, rear is REMARKABLE!!! small, saddled between many "non-complimentary" spots meaning swipe your keycard for a ten page statement at the end of the cruise. Hey, the biggest bar tab does not spell winner, what don't they get. You can sneak 1.75 liter of vodka or rum with a drop green and a drop of blue food coloring in a mouth wash bottle and drink for free, just saying. It is all plastic teak, deck rail and chair, but nice plastic! It is a remarkable shiop of plastic, but I think the Manahattan dining room has a solid wood floor, please don't ruin my dream. The promenade is silly rubber track, does not go 360 and not level. I love a nice boat deck, a teak lounge, teak deck, varnished cap and hand rail, but that is Holland America, not Norwegian. Think freestyle, wear a tux and your wife vasachee ha ha , and be seated next to a table of rednecks dudes in kakki shorts and tee shirts on "dress up if you want to or not" night, while beautiful people in their skimpies run the boat deck while you are scarfing it down. Food was miserable... way too salty, gained 15 pounds in one week, no healthy choices... two gallons of water a day after and I dropped 12 pounds in two days, "if I am lying I am dying" :-) on return. Terribly unhealthy choices and cheap cheap cheap. However there was one day, a steam ship round on upper deck and the second night meddallions of tenderloin that was "acceptable" Bread was all good, but too salty. Cheese was cheap and I thought I never met a cheese I didn't love. Past Norwegian cruise had great smoked Norwegian salmon and blue cheese, but not this one! Lots of desserts but "a moment on the lips, forever on the hips" no Thank you! The debarkation was absolute HELL! Can you say unbearable rotten absolute hell, spose to be off at 8:00AM and finally after hours of lugging suitcases up and down flights of steps after Norwegian locked down all the elevators and there were no announcements until 10:30AM. Norwegian should be ashamed of themselves and before they cleared the walk offs they announce the others making cray gridlock. 5000 people on the ship all wanting to get off and it was hell. The ship has a fatal flaw and NYC port is not ready... four immigrations officers to process the whole ship. Claim a disability and have your own walkway and b first through immigration! "where di I put my cane?" It was torture!!! It was Norwegian negligence. All cruise lines want to rape you, they want to hold you buy your ankles and shake all the nickels out of your pockets. They just LOVE suckers!!! In my 35 cruises I have never had an onboard charge. I be the food on the escape may be a bit better in the non-complimentary restos, but I'll wait for the next cruise... 15 day Asian cruise on the Fortuna in December, if I don't snag a summer bargain... had a wonderful back to back on the Nordam last August, Alaska two weeks @$1316 for an obstructed outside, wonderful experience :)~ Terribly pestered by crew pushing drinks the first two days... I just dock $5 each time off the gratuities.. ended up being $100 off.. Hell gratuities are a joke the cabin boy and waitresses see nothing, they see $500-$600 a month and the cruise line pockets the gratuities, don't believe me read the guest ticket contract... what a joke! always best to dock the gratuities for what-ever-reason... they may make it a hassle ,and they charge you a "service charge" which is technically a gratuity "freely given for above the call of duty service" but unfortunately the crew does not see it unless you hand them cash! Yes, a train wreck getting off the ship, and unfortunately that's what you remember! I vowed last time to never sail Norwegian again, and I signed up again... Shame on me! There are many better choices! Bermuda is a choice destination, though, beats any Caribbean port by a mile! Read Less
1 Helpful Vote
Sail Date: April 2019
After having been on a few cruises now, 4 in 4 years I have experienced a decent variety. The layout of this boat was odd. The running walking/jogging track was on the main outdoor deck with the pool, water slides, smoking section, and ... Read More
After having been on a few cruises now, 4 in 4 years I have experienced a decent variety. The layout of this boat was odd. The running walking/jogging track was on the main outdoor deck with the pool, water slides, smoking section, and kid pool and water play area. It was impossible to exercise there because people whom were just innocently walking were constantly in the way and when you were the innocent walker trying to get around the narrow walkway there was imminent danger of a trampling. This was the least environmentally friendly brand I have been with. They use single use plastic cups on the outside pool deck which blow in the wind and off the boat. The bathrooms use small single use shampoo and conditioner when other cruise lines large distributors in the bathroom alleviating the small plastic bottle waste. Staff were not quick to pick up empty items or cups which added to the litter. I watched some plates sit for several hours outside on the pool deck in the sun and this just had never been my experience. I was impressed by all other brands for cleanliness. This one. NO. The Great Stirrup Cay island is horrendous and Norwegian should be embarrassed to overtake this small island and turn it into a tourist dumping ground. Garbage bins over flowed. 3 cruise ships were parked at this small island, not a place to stand, or sit. Lines to long for food and drink and more disposable plastic garbage. This island disgusted me. It is the epitome of what makes human horrible in the world, overtaking something beautiful for money and ruining it. The staff on this boat must be short handed or treated poorly because this is the first cruise I have felt that the majority of the staff hated you for being there and that you were annoying them by asking for anything. Very poor customer service. My girlfriend bid on an upgrade to the Haven and thank God for that dining room and large suite with private chairs and deck or I would have jumped off and swam home. Read Less
Sail Date: April 2019
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The ... Read More
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The lines for drinks were about a 15 minute wait because the bartenders will serve their couple favourites and make everyone else wait. The food was absolutely terrible, unless you like msg with everything then you might be okay. The person I was traveling with got food poisoning the third last day from the a la carte restaurants of all things. The buffet is located right above the rear engines so you will be feeling a large rumble while trying to eat at any part of it. I would not recommend this cruise to anyone I know and would definitely never take one from ncl again Read Less
Sail Date: April 2019
We chose ncl because they had a cruise in the dates we needed.. However we have sailed royal in the past. We have never had a crew argue with is about things we aren't happy with. We usually do a cash account and with doing so ncl ... Read More
We chose ncl because they had a cruise in the dates we needed.. However we have sailed royal in the past. We have never had a crew argue with is about things we aren't happy with. We usually do a cash account and with doing so ncl suspended our account 3 times on this cruise for owing money to them since they also did not allow us to remove automatic gratuities until the last day. So with them suspending the account we weren't able to buyanything on ship or get drinks with our ultimate drink package. They still charge you taxes on beverages as well. Boarding the ship took extremely roo long and getting off the ship was like being sent through a maze. This ship has no organization the ship itself made no sense . they do not enforce the adult only areas.... For such a large ship they only had one adults pool where there were always kids. Smoking on the ship is no where near a pool not even on the same deck. The pool when we did get in it was so crowded and sorry I got out immediately because I had a hand full of hair stuck to me. . the buffet food was aweful .. Just a horrible experience Read Less
1 Helpful Vote
Sail Date: April 2019
I will start off by saying that I have cruised Norwegian Gem and the Breakaway and never had a problem, it was delightful!! However, I just got off the Escape from the 7th to the 14th of April, and from the time I stepped on the ship there ... Read More
I will start off by saying that I have cruised Norwegian Gem and the Breakaway and never had a problem, it was delightful!! However, I just got off the Escape from the 7th to the 14th of April, and from the time I stepped on the ship there was a problem!!! I and my other 9 cousins and all the handicapped passengers waited 3 1/2 hours to get a wheelchair to get on the ship. Then I get to the balcony room that I thought was going to be so beautiful but it was not!! We had about 4 inches in between the closet and bed, which made getting into the closet every day quite difficult and painful to the legs and feet. Also, in my opinion and a lot of other people I spoke to the casino was not paying very much at all. In closing I just had heart surgery in December and this was supposed to be my very restful vacation, instead my blood pressure was through the roof and swollen feet with only 2 elevators on our floor which made for a lot of walking. I complained to guest services and they gave us dinner for 9 at one of their specialty restaurants which was nice but did not make up for what we went through. I have to say I will not ever take the Escape again, I think it is time to look into Royal Carribean. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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