1 Helpful Vote
Sail Date: March 2019
I branched out from Royal to give Norwegian a try. I have cruised the last four with Royal and to say it bluntly I will never book with Norwegian. I am not a hard person to please in all reality just want to be able to relax and enjoy my ... Read More
I branched out from Royal to give Norwegian a try. I have cruised the last four with Royal and to say it bluntly I will never book with Norwegian. I am not a hard person to please in all reality just want to be able to relax and enjoy my vacation . This was anything but relaxing in fact this was a boring vacation and I could not wait to get off this ship. The positives I will say were our room steward and the embarkation process. The rest will not be put into the positive category. The beds were hard as a piece of plywood even with the "egg crate" on top. My four year old who can sleep pretty much anywhere said she did not get a "good sleep" and her body hurt. The bathroom was okay on the smaller side but it worked for a shower and a toilet. The balcony was very nice although we smelt cigarettes and pot being smoked almost every night. Which to each their own but I don't want my child smelling it. Maybe they needed it to fall asleep on those beds. We ventured out down to the main dining room after we got on the ship and the service was very good that time but after that the service went downhill with a few blips of good service here and there and some very nice waiters/waitresses that we left "hero" cards for because they deserved to be recognized. Things were often forgotten and took another 15-20 minutes to get and the meal was almost over by the time it came if it ever came, We asked for coffee with dessert each lunch and dinner and two out of three times we either never got it or had to ask a second a third time. The food was great the first few days then seemed to be "okay" and luke warm. The pools were nothing to be impressed with the main pool was small and the kids area was cramped . There was a waterside for the kids which was a nice amenity for the smaller children. My four year old daughter participated in the Splash Academy for kids she loved it for the first couple days then she didn't want to go anymore. That was probably more because she got to swim in the pool and thought she was going to be missing out if she was there and not with my sister-in-law and I. Speaking of my sister in law this was her 40th birthday gift and her first ever cruise I am sorry to say that she was not even impressed and as a first cruise you should always be excited and loving every minute of it. The boat itself was very noisy with the shuttering of the motors and rough waters (which I know is not the cruise lines fault) We could not go to Great Stirrup Cay which was a HUGE disappointment for us so instead of having the beach day where there are chairs and beaches they went straight to the Bahamas port. Our day out at the beach was about $120.00 between chair rental and taxi's. Which we probably would not have done if we did GSC. I had a hard time finding thinks for my daughter to do unless she was in the kids club or the pool or in the overpriced arcade.So we basically wandered around the shops and the atrium area and in our room. The TV channels were less then desired too the Guy Harvey Channel is great but it was all repeats after awhile. The favorite channels and movie channels had such long breaks between shows it was unreal to believe. Disembarkation was an ABSOULTE Nightmare.. no sense of order to anything .. People were ripping there color tags off and getting back in line and sneaking though while we waited our turns for the color tags we went and got the night before as we were instructed to. I guess to some it doesn't matter that there was a process to this. There were 5 customs agents open which didnt help matters for 4000 people trying to get off a ship. I wish this was a better experience I like having options when going out of NY / NJ area ports. Read Less
2 Helpful Votes
Sail Date: March 2019
The Norwegian Escape is a noisy, unstable ship. The ride of the ship was horrible. From the first minute we started off, I could feel way too much motion in the ship, much more so than any of the other Norwegian ships that I've been ... Read More
The Norwegian Escape is a noisy, unstable ship. The ride of the ship was horrible. From the first minute we started off, I could feel way too much motion in the ship, much more so than any of the other Norwegian ships that I've been on. There was also too much wind noise from the partitions dividing the balconies. At 7 a.m.each morning, I could hear the morning news through the wall from the cabin next to me. The walls were flimsy. When we pulled into port, my entire cabin shook from the thrusters attempting to position the ship at the dock. The telephone on the table was actually bouncing up and down while the thrusters were on. It was like having a jackhammer in the cabin. The entertainment was average at best. Reservations were required for some of the performances, which I never had to make before. Some of the performances sold out too fast because the room capacities were small. For several other activities in the Atrium of the ship, there weren't enough seats. The life jacket drill was a complete mess. Such disorganization! Instead of spreading the crowds of people out, too many people were crowded into one area of the ship. It was hot and congested. The elevators were jammed packed during this drill, and it took me a half hour just to go down two flights. The casino on board was a disappointment. It was way too small for the size of the ship. The only good thing about this ship was the food and drinks. I will never go on this ship again! Stay away! Read Less
Sail Date: March 2019
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you ... Read More
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you don’t, then, you may have to wait 20 minutes for a drink I standing at the bar. The islands - not enough time to explore. Rooms - small and that toilet... it’s tiny, yes, small toilets. If you are more than 220 pounds, then you will not feel comfortable on that toilet. It’s small... like really small. Service - you have to tip otherwise you will get the very basic service and you will not like it. Example: they can make your room but only make your bed. With a $5 tip you get your whole room done and fresh towels, and ice and extra stuff. So haven extra $$$ to tip. Nightlife - one! Yes one decent bar at night the “sky bar” that’s has a DJ. Bunch of teenagers dancing and that’s it, everyone sleeps at 1:00 am - no more life after that. Read Less
1 Helpful Vote
Sail Date: March 2019
Honestly stay away from this company!!! Hideously over charged Wi-Fi services and they have a lot of hidden fees once you're on board. The water park on the roof deck was not open throughout the entire trip, i consider this as false ... Read More
Honestly stay away from this company!!! Hideously over charged Wi-Fi services and they have a lot of hidden fees once you're on board. The water park on the roof deck was not open throughout the entire trip, i consider this as false advertisement btw. We had chosen the free wife and $50 on board credit which was not given to us. They are claiming it was the third party's fault and asked us to contact them while there was absolutely no signals on the ship! What a joke. One MOST IMPORTANT THING: Their shore excursion programs are WAYYYYYYYYYYYYYYYYYYYY OVER PRICED!! For example, play with stingray is $39 ticket per person at the door and Norwegian is charging $135 for the EXACT SAME activity. Swimming with Dolphins are $212 when you are at Blue Lagoon, and Norwegian was charging $$279. etc..... So please book your own tickets either on Expedia or at the activity center when you're landed. Overall experience was average. Also, this ship does not give people much time on land to enjoy the activities, most of the time will spend on the ship which leading you to spend more money in their casino.. I wouldn't book a trip with this company in the future. Read Less
2 Helpful Votes
Sail Date: March 2019
My husband and I took our 1st cruise last week and it will be out last. For starters we were supposed to receive a copy of our final bill by 5:00 a.m. the morning of departure & didn't. Arriving home we were charged $300 with ... Read More
My husband and I took our 1st cruise last week and it will be out last. For starters we were supposed to receive a copy of our final bill by 5:00 a.m. the morning of departure & didn't. Arriving home we were charged $300 with no explanation, logged into our account & our summary is "unavailable". We checked our charges the night before and they were $114 which we agreed with. We did not make it to Great Stirrup Cay which was the main reason we booked this cruise to begin with. I called guest services on board to find out what was happening and was rudely told we can do this it's in the fine print. I asked where we could go in Nassau and if there will be beaches nearby and was told there is a beach within walking distance but it's not that nice so we could take a taxi to another beach. I advised that we were nervous to do so in a country we are not familiar with especially since I am pregnant. I was then told I don't know what else to tell you and hung up on. Speaking of my pregnancy I was extremely upset to learn the casino is in the middle of the ship in the middle of everything, I had to walk through second hand smoke daily and expose both myself and unborn child when my doctor has specifically told me to stay away from it. Not only was the smoke on floor 7, but 6 & 8 b/c your casino is not closed off & smoke is not contained. Its disgusting and unsafe for pregnant guests, children, elderly and those medical conditions! It was evident to us throughout our entire cruise that the staff hates their job. 80% of the staff we encountered were rude, nasty, & annoyed by the fact that they had to do their job. We traveled with someone who has an allergy and every meal was a disaster waiters would roll their eyes at her & walk away without answering her question. 90% of our meals were either incorrect or we just wouldn't get what we ordered. My husband & I attempted the buffet and on 2 SEPARATE OCCASIONS we found HAIR IN OUR FOOD! Although our room was clean there were 2 -3 occasions we found LONG BLACK HAIR in our clean towels when getting out of the shower (WE ARE BLONDE)!I called guest services again to make restaurant reservations and was told there weren't any, I could try just going and see if they could get me in. When I explained my frustration and disappointment with our trip, we were again abruptly hung up on. Finally, on our second day in Nassau we got off the boat around 10:30 a.m. I had to go right back on the boat as I was not feeling well only to find out this is when Norwegian thought it would be a good time to hold your fire drill and stopped all elevators. I had to climb the stairs all the way to the 13th floor pregnant and not feeling well. My husband and I are so disgusted with Norwegian and our trip Our vacation was not enjoyable at all. Read Less
1 Helpful Vote
Sail Date: March 2019
We were on the famous “strong winds hit a cruise leaving New York city” that was on the news the first week of March. Many injuries endured by passengers and entertainers: bone fractures, sprains and wounds. My husband and I were ... Read More
We were on the famous “strong winds hit a cruise leaving New York city” that was on the news the first week of March. Many injuries endured by passengers and entertainers: bone fractures, sprains and wounds. My husband and I were in our room with our children when it happened and no one came to check to see if everyone was ok after the incident. I thought of older passengers, maybe alone in their cabin, and hoped they were ok. My daughter almost slid off her bunk bed when the ship tipped to the side. Things did not get any better after that frightful night. We ended up not stopping at Stirrup Cay, as planned in our itinerary, but going straight to Nassau to spend 2 days. When you pay for a trip that includes 3 stops and you only do 2, you would think there would be some kind of compensation, nope! In addition, when you have an ultimate beverage package, you need to pay taxes on drinks when at port. Therefore, since we were at a port in Nassau for two full days, we had to pay extra taxes on the drinks. If we had been at Stirrup Cay and then at sea to Nassau the next day, as planned, we would have saved paying taxes. Do you think we had some kind of compensation for this? Nope! Big disappointment not visiting a private island (the most interesting stop of the cruise) and big disappointment having to pay unforeseen taxes, which do add up in the end... We have reserved the same trip next March, in 2020, but we will most certainly cancel. Even if the strong winds were a surprise and not stopping at Stirrup Cay a security measure, there could have been some kind of compensation. A message of apology from Norwegian and a rebate on a future cruise would have been highly appreciated. A travel agent on vacation on the cruise told us not to expect anything... Shows: excellent, especially Choir of Man, saw it twice. Food: delicious Read Less
1 Helpful Vote
Sail Date: March 2019
On Sunday, March 3rd, just hours after leaving New York, the Escape experienced a sudden unexpected wind gust causing the ship to tilt. I will first say that the crew and staff were remarkable in handling the situation at the time and ... Read More
On Sunday, March 3rd, just hours after leaving New York, the Escape experienced a sudden unexpected wind gust causing the ship to tilt. I will first say that the crew and staff were remarkable in handling the situation at the time and place where I was. I cannot comment on other areas of the ship although I did speak with other passengers that were not as impressed as I was. And while you cannot believe everything you see on the news; the pictures and news accounts made the event to be much more serious that what we were told. And seeing the ambulances lined up when we arrived at Port Canaveral makes me believe the situation was more serious than what we were told. By the way, I was in the District Brew House with a dozen or so others at the time. We all held on as the tables, chairs and stools were tossed against the outside wall. And while the bartender, Ravi, was noticeably shaken by the experience, he kept us all together until the ship was righted. So, my commendations to him. While I did not walk through the entire ship on Sunday night, I did see enough to realize that this was a serious and unusual event. On day three we arrived at Port Canaveral. I signed up for the excursion to the Kennedy Space Center. I thoroughly enjoyed the time I spent there. However, the actual time spent at the center was less than four hours. Referencing the visitor guide, the recommended time to visit all the exhibits is about nine hours. I needed to be very selective in choosing the exhibits I wanted to see and forgo the balance. My comment here is only about the excursion description and cost. The excursion description should somehow state that you will only have time to see half the center. The excursion cost is $112 (discounted). The actual cost of admission is $57. I would think that with some incredible buying power coupled with the volume of visitors that NCL brings to the center, NCL should be able to negotiate a “Half Day Pass” that would reduce the price of the excursion and reduce the expectations of visitors. On day four, (the first day the sun came out) we were informed that we would not be stopping at Great Stirrup Cay. The ship decided that tendering to and from the island would not be safe. I can only say that this was the first nice day of the trip and question that decision. And aren’t the life boats used for tendering? Shouldn’t they be safe to travel back and forth to the island? Additionally, I question why we spent two days in Nassau. I’m sure there are/were options that would offer a substitute for Stirrup Cay other than spending two days at the same location in Nassau. I am disappointed that I did not get to Stirrup Cay. Finally, I was very confused about the timing of things on Saturday night / Sunday morning. It was my understanding, and the itinerary states, that we would be arriving at NYC Terminal at 8AM. I was in the casino on Saturday night (before midnight) when they announced that we were entering US waters and that the casino would close in 30 Minutes. I stayed till it closed but thought I would have had until 3AM or 4AM to play. But that wasn’t the whole of it. One of the nice parts of cruising into New York City is the final hour. Passing the Trade Center, Downtown NYC, Statue of Liberty, Verrazano Bridge. I had no idea when this was going to happen. I woke up very early, but we were already docked. I guess we came in during the night. Just another disappointment! Read Less
2 Helpful Votes
Sail Date: March 2019
Good - Very good room service (multiple times/day) - Good food (Ok options for vegetarians, not so great for vegans) - Good entertainment (Choir of man, Pianist JR, After Midnight, Staff talent show) *No extra fee. It does get ... Read More
Good - Very good room service (multiple times/day) - Good food (Ok options for vegetarians, not so great for vegans) - Good entertainment (Choir of man, Pianist JR, After Midnight, Staff talent show) *No extra fee. It does get repetitive though. - Fun activities (Treasure puzzle/Escape room: Escape the Big Top, Rope Course, Mini golf) *No extra fee - Nice wine tasting events *Extra Fee - Friendly staff onboard - Beautiful port in Nassau, enjoyed visiting Blue Lagoon Island Not so good - Nothing is free onboard for example: o For those who do not have the drinking package:  Cheapest wine glass with gratuity $12US/glass  Cheapest beer with gratuity $11US/glass  Bottle of wine min $35US  Carbonated water $6US… o Darts / Pool / Air hockey: $1.10US/person/game - Some specialty restaurants are NOT included in the specialty restaurant package, or they are for an ADDITIONAL cost - SMOKING onboard at the open area of the Casino lingers on ALL main entertainment decks - It was a fight to fill a plate at the Garden Buffet & to find a place to sit - From NY in early March, water was extremely rough (especially on the 1st day) - Loud toilet flush sounds (especially at night, neighbors’ toilets included) - We read that the Escape’s capacity was around 4300 passengers but there were approximately 5200 passengers + crew members, VERY overcrowded. Elevators and sundeck were OFTEN full. We used the stairs most of the time. - Not easy to find quiet spaces. Lots of kids/teenagers during Spring break Read Less
2 Helpful Votes
Sail Date: March 2019
Let me start my rant with the staff was very good and fun to be around. The ship (in my opinion) is built very strong. After enduring the major list from a major blast of wind was able to be righted much to my surprise and she didn’t ... Read More
Let me start my rant with the staff was very good and fun to be around. The ship (in my opinion) is built very strong. After enduring the major list from a major blast of wind was able to be righted much to my surprise and she didn’t seem to take much damage for i feel was an unrecoverable port side list. NCL did not handle this to my satisfaction in that we didn’t receive any Comp or even and apology. In conjunction with that, that ship MUST be outfitted with life jackets in every state room for safety reasons. Heck even the unsinkable Titanic sank! Bed bugs seem to have been lingering and food poisoning from the restaurant “savor” didn’t make a fun trip. Missing there private island was also a real bummer, but that seems to be stand issues for NCL! I understand weather can not be controlled however the way passengers are accommodated is entirely in the hands of the crew/captain and more importantly the company. This was our very first cruise and our very last! Thank you Read Less
2 Helpful Votes
Sail Date: March 2019
First day out we encountered severe wind gusts up to 115 MPH which caused our ship to tilt to a 45 degree angle. Scary yes, but even more alarming the lack of an acceptable explanation from the ship's captain. Injuries were ... Read More
First day out we encountered severe wind gusts up to 115 MPH which caused our ship to tilt to a 45 degree angle. Scary yes, but even more alarming the lack of an acceptable explanation from the ship's captain. Injuries were sustained, property destroyed and or broken, and the only explanation "we encountered a severe wind gust". It was like explain nothing and hope no-one asks as the captain's approach. Passengers had to wait till the first port call to hear the details of our experience from outside reporting venues. Lack of communications in a situation such as ours only fires up anxiety and fear; this being the only area our captain was successful at... Aside from that the buffet meals were nothing more than truck stop quality; big disappointment. The bars were not consistent in the quality of drinks offered; some were spot on, some were poor. The same can be said of the wait staff. My TV was non functional for three days. After repeated calls a tech arrived only to find the problem was a loose wire. On a positive note the ship was presented in a clean state and offered a nice variety of activities, the ship was easy to navigate because of posting, and embarking and disembarking the ship was easily done. My gut feeling though is - never again on the cruise ship Escape. The ship needs a new captain, new hotel manager, and the existing chef to step up to the plate a tad more. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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