3 Helpful Votes
Sail Date: January 2019
We chose this cruise because it is out of New York and have sailed the same time for the last several years. It was always 5 star This experience was exactly like the 14 days to the western Carib.Neurovirus Arrived at terminal 11:30 ... Read More
We chose this cruise because it is out of New York and have sailed the same time for the last several years. It was always 5 star This experience was exactly like the 14 days to the western Carib.Neurovirus Arrived at terminal 11:30 . As platinum plus we should have priority boarding .. We did not .. Stood (I sat on the floor till2:30) no water or chairs were offered Room was vey dirty beds not made, garbage on floor, no paper cups or soap. No response from housekeeping Since everyone got on board at the same time it was very hard to find a place for lunch Husband had a hotdog standing up We has a spa mini suite but the spa was closed due to the virus for the first week All hot tubs around ship and once the pool was closed The entertainment except for COM and after midnight was non existent Movies were very old and shown several times The bands around the ship were very good The manager in the dinning room (Moses) saved the day and got us salt pepper and hot sauce . David the concierge did his very best The staff was overworked and kept the ship clean. Had to wash hands before entering the Buffett We had a vibe pass, but hot tub closed or broken as well as the shower Fruit was only served in the vibe once The best thing was the weather NCL can do better and has in the past I will give them another chance... But there are many other cruise lines out there Read Less
1 Helpful Vote
Sail Date: January 2019
Embarcation and debarcation total disasters. Novo virus on previous cruise so ship had to be thoroughly cleaned--I totally understand but not enough seats in special needs area. New York cruise terminal is a total disaster!!! It cannot ... Read More
Embarcation and debarcation total disasters. Novo virus on previous cruise so ship had to be thoroughly cleaned--I totally understand but not enough seats in special needs area. New York cruise terminal is a total disaster!!! It cannot handle a ship with over 4,000 passengers comfortably. Total lack of communication by Norwegian on debarcation--never announced that there were two exits areas from ship--keep your eyes and ears open so that you can make your way. Had a Studio room--felt like I was on a spaceship in that room--so much white. No place to read during the day in a quiet area like on the Gem. Atrium is too close to Guest services, shore excursion desks and all that other junk. Hallways are way too narrow--walk sideways if you're going by a housekeeper's cart. Food in buffet is acceptable but not great--on sea days there were so many people walking around to see what was avaiable I felt like I was in a NYC subway station. Theater is poorly designed--felt like I was in my 1958 neighborhood theater--and ugly--only 2 aisles, need 4 aisles--no one wants to sit by the wall so people always climbing over people. Whole ship is a design diaster. Not enough seats in Atrium to listen to music in the evening--shoud have a different show in the theater every night--not 3 for a 14-night cruise. Pools are small and no Solarium like on Royal Caribbean.. Same Jimmy Buffet tape at 12 noon sharp every day in the pool area. Same 3 movies constantly. Also, annuncements all the time to come pick up your "free" charm bracelet and then in next second "buy 3 charms for only $10,00."--please I did not just fall off the turnip truck! Came home with broncitis because of all the dry bad air on this ship. Hate thr Escape. Read Less
5 Helpful Votes
Sail Date: January 2019
The majority of the cruise there were announcements three to four times a day stating CDC requirements required them to make the announcement that a number of crew and or guest are experiencing gastrointestinal problem and you should wash ... Read More
The majority of the cruise there were announcements three to four times a day stating CDC requirements required them to make the announcement that a number of crew and or guest are experiencing gastrointestinal problem and you should wash your hands often. They removed all silverware and condiments from the buffet, handed you plates and silverware and served you the food. In the restaurants you were handed paper menus and they were constantly washing handrails, elevators and disinfected your key card every time you got a drink from the bar. As for entertainment, they played old movies (like Ocean 8) in the Atrium and kept recycling about 5 movies. The disembarkement process was terrible, the announced that everyone needed to be off by 9 AM however they did not start calling checked bag colors until 9. We have cruised NCL a number of times and would say this was the worse. All we wanted to do was get off the ship. Read Less
3 Helpful Votes
Sail Date: January 2019
We were so excited to take this cruise- “escape” the NYC cold for 2 weeks. Checking in was quick and easy. The ship is HUGE- too big. So many people, so little room. The Atrium is too small for such a large ship. Pools were ... Read More
We were so excited to take this cruise- “escape” the NYC cold for 2 weeks. Checking in was quick and easy. The ship is HUGE- too big. So many people, so little room. The Atrium is too small for such a large ship. Pools were surprisingly small, as well. Itinerary was okay- nothing special. Stateroom was fine (except for the constant vibration), as was the balcony- when other passengers weren’t smoking... The entertainment was pretty lame, except for After Midnight, which was quite well done. The food was also a disappointment. Same food in the dining rooms and buffet. LOVED Le Bistro. Cagney’s and La Cucina were also pretty good- except for the service- S-L-O-W! Speaking of bad service- customer service on this ship was mediocre, at best. From guest services to hostesses at restaurants- almost felt like an “I don’t care” attitude. The rudeness of a lot of the passengers was mind-boggling. Not just to the staff, but to other passengers. I live in NYC, so I’m used to rudeness, but I’ve never seen so much pushing and shoving and bad behavior. It also feels like Norwegian is a nickel and dime organization. Then came the Norovirus... I can’t believe that people don’t know how to wash and sanitize their hands (washy-washy)! Next cruise will be on a smaller ship- probably not Norwegian... By the way, the best person we encountered on our trip was our room steward, Swapnil- so conscientious and nice. Read Less
7 Helpful Votes
Sail Date: January 2019
This is a different type of review for me. I will try to let people know what to expect if your cruise has the Norovirus. Our second port was canceled. We were told it was too rough to tender. The seas were very calm with no winds. ... Read More
This is a different type of review for me. I will try to let people know what to expect if your cruise has the Norovirus. Our second port was canceled. We were told it was too rough to tender. The seas were very calm with no winds. Day five the salt and pepper shakers disappeared (first sign of Norovirus). At the first signs of the virus, they remove all ketchup, mustard, and shakers from the tables. Day six, we were not allowed to touch anything on the buffet. They handed us plates and silverware. We had to be served all the food. This caused everything to take a long time. Day seven, ...we were not allowed to eat without washing our hands before entering the cafe. No more menus. All paper menus with very small print There were crew members washing railings, buttons etc everywhere. They also started a mandatory announcement from the CDC several times a day. The spa pool and hot tubs were closed. Day eight. The crew started washing every wall, elevator, and surface. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. At every meal, chairs and tables were moved to the side for disinfectant. When dry, they waved them back Day nine. The spa closedown On deck five, men with air masks and complete cover ups appeared. They were steam cleaning several cabins. Casino started washing the cards. Day ten. Several crew members were moved onto our floor The rest of the cruise was the same....no touching, no menus, dripping walls, CDC announcements every day. I tried to write this review to give you an idea of what to expect on an outbreak cruise. The crew was overwhelmed. The passengers were also overwhelmed. Read Less
3 Helpful Votes
Sail Date: January 2019
Our cruise left a lot to be desired. We are Platinum members of NCL and this cruise was not great. Our stop to Stirrup Cay was cancelled due to winds. We have heard that it is most often cancelled for this reason. Feeling it was a ... Read More
Our cruise left a lot to be desired. We are Platinum members of NCL and this cruise was not great. Our stop to Stirrup Cay was cancelled due to winds. We have heard that it is most often cancelled for this reason. Feeling it was a bogus excuse and nothing offered to appease the guests. Bait and switch??? We were not told about the sicknesses on the ship until we were asking why there were no dishes and utensils available to us and tables were not being cleaned. The staff avoided the truth for two days. Then an announcement by the captain came the next morning about an outbreak of gastrointestinal problems affecting staff and passengers and it halted the ability of serving ourselves when only staff could serve us. This meant getting on line for everything. Plates, silverware, food, water, coffee and waiting for tables to be sanitized by staff. Of course it was for the benefit of the passengers but got old just days into a 14 day cruise. Tours did not leave on time. In Orlando, our bus was delayed due to a passenger on a scooter needed to board in an area large enough for only a wheelchair and we were delayed for the incompetence of trying to get a square peg in a round hole! Paying to see shows and having to make reservations for the theater shows was an insult. The debarkation was awful. The ship had to be steamed/fogged due to the norovirus so we had to get off early and stand around for hours so they could be ready for the next cruise. My husband and I became sick that first night home and for eight days with a URI from the recirculated air on the ship full of bacteria and germs. Who knows what the norovirus residual was in the air system. Certainly not enough to keep us healthy. This is a newer ship. So disappointed in NCL. Will think about this awful experience when booking again. Not even a follow up of apology or credit on next cruise. Are we a valued customer? Guess not. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise because of the ports, and it was a very reasonable price. The old adage "You get what you pay for" was, in this case, very true. We got an e-mail from Norwegian to please arrive to board between 12:30 ... Read More
We chose this cruise because of the ports, and it was a very reasonable price. The old adage "You get what you pay for" was, in this case, very true. We got an e-mail from Norwegian to please arrive to board between 12:30 and 1:00 PM. We got to the pier at 12:25 and had to line up outside the terminal for 45 minutes just to check our luggage. We then had a one hour line inside the terminal to check in. There was a separate line for the Haven people who were checked in the moment they came inside. Once we finally got to the desk we were told that our medical form had been filled out in red ink (the only pen the girl behind me had to lend ) had to be in blue. When we were finally cleared to board we got to the door that would lead to the elevators but we were turned away from that door -- it was reserved for the Haven people. We finally got to our floor but it was closed our room wasn't quite ready. Even though they had sent us that e-mail to please report two hours before. The Escape is very crowded. The passage ways are very narrow, it's hard for two people to pass we were constantly ducking in to doorways to let others go by or they did that for us. If the stewards carts' were in the hallways we had to squeeze by sideways. We went to the Atrium several times but were never able to get a seat, even with the extra seating on the floor above. Everything in the Atrium was too loud you could hear the games or the music all the way down the ship. We had a great balcony cabin 12-132 and a terrific room steward, Ronaldo. Debarkation was worse than the embarkation. We chose the last departure time and expected a more relaxed exit. We were due to leave at 9:00 but they were very late. Were weren't called to line up until 10:00. We went to the 7th floor and waited an hour to get off the ship. We then waited outside in the rain until for twenty minutes before entering the terminal collecting our bags and heading out. This cruise had several problems that were not the fault of Norwegian. Noro Virus hit our ship hard taking a toll on a number of crew members as well as passengers, but NCL didn't handle it very well. There was nothing anyone could do about the undertow that blocked us from the Bahamas. The government shut down may have contributed to the slow debarkation. There were only five people at the passport checking stations but adjustments could have been made rather than lining up all those people to stand around waiting to leave. The dining room was very slow, particularly on the last 5 or 6 days. I don't want to criticize the staff they really tried their best. It seemed like NCL was requiring them to do double and triple duty. The staff had to make up for the sick members of their teams and did the work of maintenance workers sanitizing tables and chairs after passengers finished eating. Read Less
Sail Date: December 2018
We had never tried a cruise before, and decided to try NCL Haven as an alternative to other luxury vacations; we have recently visited other five star resorts (most notably, a Four Seasons in Hawaii and a Constance resort at Maldives) and ... Read More
We had never tried a cruise before, and decided to try NCL Haven as an alternative to other luxury vacations; we have recently visited other five star resorts (most notably, a Four Seasons in Hawaii and a Constance resort at Maldives) and now we decided to give a chance for a cruise. We had a pretty good discount for NCL and ended up paying about half of what we have used to pay for vacations of similar length, e.g. in the aforementioned resorts. Despite the low price, the value for money was quite poor, and if I ever try a cruise again, I will definitely go for an actual luxury cruise with a luxury cruise line. We quickly realized that we are on a ship with almost 7,000 people (and 5,000 guests). The common areas were quite crowded and noisy, and we ended up spending most of our time in the exclusive Haven lounge. The lounge was, in general, quite relaxing and nice. The pool was somewhat small, but ok, given that, after all, we cannot expect a resort-like experience from a cruise. The service staff was also very nice and helpful, but compared to other luxury resorts, the Haven seemed quite seriously understaffed. The experience just is not at the level you would expect, even though all the people treat you very well. In particular, the staff seemed quite specialized. The Haven lounge had staff e.g. from the bar and the restaurant, and if I made a request for a wrong service person, it did not really work out. Either they directed me to seek another waitress (who might not have been available at all, if I went to look for her), or they just dismissed the request with something like "I don't know". I am usually not that demanding, so I did not really mind this, but this makes me drop the review from 5 stars to 4 stars (within luxury vacations). We decided to book a photography session during the cruise; we asked for the price and we were told that it is $299 for 30 minutes session. This seemed quite inexpensive, but I asked the photographer several times about the price and what's included, and she told me that we will have the digital files along with the property rights with this package. They never showed us the actual price list, even though I repeatedly asked about the prices, as this indeed seemed too low to be true. After finishing the session, they showed the actual price list: 12 photos with $799 and 18 photos with $999. The complete set of digital files was $1,999. I felt cheated, but did not want to make a scene out of it. Moreover, they did not give us the property rights to the pictures, but only a non-commercial right for reproduction for my own use. The files were also not high resolution originals, but compressed JPGs, which allow for printing the pictures, but not for additional editing. This whole experience makes me to drop my review from 4 stars to 3 stars (within luxury vacations). Once we got home and uploaded the pictures into our 5K iMac, looking at the pictures with high-quality screen, revealed that the quality of the photo editing was terrible. The pictures had really serious shadows and other color issues, which made the pictures look like really unnatural. We ended up buying the 18 photo package, but at least 3-4 out of these are essentially unusable. Since the files are not the original high-resolutions ones, we cannot edit them further by ourselves either. We tried to contact NCL afterwards in order to get them to fix the quality of the photoediting using the originals. After over 3 weeks, we still haven't received any response to our message. I find this unresponsiveness disappointing for a luxury resort/cruise, and this makes me drop the review to a final 2 stars. We still very much enjoyed our vacation, but if we will ever take another cruise, I think we will try an actual luxury cruise liner (even with doubled price) instead of NCL Haven (or other similar offers). For someone considering a luxury cruise for the first time, I would recommend rather going to a luxury (non-cruise) resort, or try a luxury cruise liner, of which I don't have any experience. Read Less
1 Helpful Vote
Sail Date: December 2018
This was a 9 day cruise, there was no good entertainment, which made the trip extremely boring, the music on the pool wouldn't start till 11am and it was mostly instrumental no good music at all, the bartenders were very rude, there ... Read More
This was a 9 day cruise, there was no good entertainment, which made the trip extremely boring, the music on the pool wouldn't start till 11am and it was mostly instrumental no good music at all, the bartenders were very rude, there was 1 bartender name Edward he was the only friendly one in the entire ship, we had the beverage package but they had a restriction on many drinks, the restaurant services were so slow we waited on appetizer for almost an hour, they really only include 3 restaurants all the other ones you have to pay extra and the 3 restaurants included serve the same food every night. I have used Norwegian a few times this is my 5th and I am so disappointed I wouldn't use them again is time to start looking at other cruise lines. The only good about this cruise was awesome weather and they were very clean as far as the room service and now they do time how long your towel is left alone on a chair which is good so it wasn't hard to find a spot most of the time. Read Less
2 Helpful Votes
Sail Date: December 2018
Let me start by saying I love to travel, especially to Caribbean islands. I particularly love vacations filled with nature, adventure and exploring new places. I've traveled quite a bit over the years, so I know that a big part of ... Read More
Let me start by saying I love to travel, especially to Caribbean islands. I particularly love vacations filled with nature, adventure and exploring new places. I've traveled quite a bit over the years, so I know that a big part of traveling is keeping things in stride and going with the flow. With this cruise vacation, however, my patience was tested even before getting on the ship. First the long line to drop off luggage, then the REALLY long line to go through security, then the line to check in, and finish that off with a line to get your picture taken and pretend you're having fun while still bundled in winter coats. Once on the boat my main complaints how smokey it is. The design of the ship is just terrible. They put the casino (where they allow smoking) in an open area around a 3-level atrium. And on these 3 levels are most things you'd want to enjoy on the ship--restaurants, comedy club, lounges, shopping, theatre, etc. The smoke is not contained at all, but wafts throughout these 3 floors. Complaint #2: The Garden Cafe. The very first morning of our cruise we went down to breakfast at 10:15 am (an unusually busy time, maybe?) and I just wanted to cry. The place was packed. The three of us waited a long time to get our food, but then walked around and around the place and could not find a place to sit. I was prepared to eat standing up, but then couldn't find any utensils to eat with (I later learned they're kept on the tables). People without any food were saving tables all over--a problem we also experienced with pool chairs, seating in the lounges, the theatre, you name it. This was one crowded ship. Another thing...I was thinking such a big cruise ship would have plenty of variety and I would be able to find enough things to eat. I normally eat a diet of mainly vegetables with a little meat. At breakfast there was not a vegetable to be found, unless you count the tablespoon of spinach in my omelet. It was pretty much a buffet of meat and sugar. On the positive side, the entertainment was really nice. "After Midnight" was absolutely awesome! Wow, what talent. I left wanting to see what else those performers might be able to do. "The Brat Pack" was OK. The staff talent show at the end was cute. The comedians were on board were great--Spencer James and Flip Shultz, as was Ben Nemzer, the magician/comedian. The Adele tribute artist (Chelsea something) was great. One suggestion for Norwegian: quit shining those strobe lights into the eyes of audience members! It happened at every show we saw in the theater. The overall vibe of the ship just wasn't for me. Maybe it was because this cruise spanned over New Year's, but there were so many drunk people everywhere. Surprising, since it seems it would be awfully expensive to get drunk on that ship! Also, I felt nickel-and-dimed. Extra $ for internet service, extra to use a Norwegian app that lets you text others on the ship while out at sea, extra for some of the entertainment and restaurants, $6 for a bottle of water from the bar, and so on. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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