Sail Date: April 2019
4200 cruisers and 1700 staff. Like being stuck in NYC. We waited in lines all week for elevators, excursions, drinks, dinner. You could not get into buffet and find a table or a chair at the poll. Taste & Savor had horrible service ... Read More
4200 cruisers and 1700 staff. Like being stuck in NYC. We waited in lines all week for elevators, excursions, drinks, dinner. You could not get into buffet and find a table or a chair at the poll. Taste & Savor had horrible service with buffet quality food. I can say the Manhattan room was best dinner on board. Great Stirrup Cay Island was so crowded with 2 other ships there you could barely get in water in the designated swim areas. Most non relaxing vacation I have ever had. Bahamas was nice but it took long to get there only giving us 4 hours at the Blue Lagoon. Disembarking was a nightmare and we had to walk down 4 flights with all our luggage to get in line as there was no elevators available. We walked more stairs all week and I am a cardiac patient. I will never cruise again Read Less
Sail Date: April 2019
We had an AMAZING time! Everything was perfect. Jacky the cruise Director was awesome! He was very involved and had us laughing the entire time. All of the staff was so pleasant to be around. They always had a smile on their face and ... Read More
We had an AMAZING time! Everything was perfect. Jacky the cruise Director was awesome! He was very involved and had us laughing the entire time. All of the staff was so pleasant to be around. They always had a smile on their face and greeted us so cheerfully every time. They went above and beyond for us. I wouldn’t have changed a thing besides the final disembarkment process, that took FOREVER! All of the shows were so entertaining. Our favorite was Choir of Man and the Wine Lovers Musical. The comedians had great shows also. My husband and I did the Newlywed game and it was a blast. We had no idea that we would be famous because of it and everyone on the boat recognized us. Everyone on the boat was amazing. I felt like I was with family and I have been so sad since the day we got back because I miss it so much. Overall we are extremely happy with our experience and will definitely be back! Read Less
Sail Date: April 2019
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The ... Read More
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The lines for drinks were about a 15 minute wait because the bartenders will serve their couple favourites and make everyone else wait. The food was absolutely terrible, unless you like msg with everything then you might be okay. The person I was traveling with got food poisoning the third last day from the a la carte restaurants of all things. The buffet is located right above the rear engines so you will be feeling a large rumble while trying to eat at any part of it. I would not recommend this cruise to anyone I know and would definitely never take one from ncl again Read Less
Sail Date: April 2019
Sailed with NCL Escape on April 7,19 out of New York for the first time having done a few with NCL and other cruise lines before. It was one of our greatest sailings ever. We got a very nice large balcony cabin 8138, with two sunbathing ... Read More
Sailed with NCL Escape on April 7,19 out of New York for the first time having done a few with NCL and other cruise lines before. It was one of our greatest sailings ever. We got a very nice large balcony cabin 8138, with two sunbathing beds, tables and chairs. Our cabin steward was beyond awesome and friendly. At the restaurants, prior to making an order, the waitresses always asked about any food allergies you may have to have, and we really appreciate for doing that. I celebrated my Birthday during the sailing and must to say, that the attention of our cruise director Kivanc and his assistant Danielle made our sailing spectacular above and beyond all expectations. Thank you very much for everything! While I have been on other Norwegian ships and enjoyed them, I would probably do another cruise on the Escape. However couple things have to be improved: the variety of the night shows, and next cruise booking for Canadian guests (No Canadian dollar bookings on the CruiseNext Desk). I would like to thank Marthinus for all the help and support he provided. For the people who are planning to park their car at the port, be aware that the price per day is $40.00US. https://www.nycruise.com/manhattan-terminal/parking/ Read Less
1 Helpful Vote
Sail Date: April 2019
After having been on a few cruises now, 4 in 4 years I have experienced a decent variety. The layout of this boat was odd. The running walking/jogging track was on the main outdoor deck with the pool, water slides, smoking section, and ... Read More
After having been on a few cruises now, 4 in 4 years I have experienced a decent variety. The layout of this boat was odd. The running walking/jogging track was on the main outdoor deck with the pool, water slides, smoking section, and kid pool and water play area. It was impossible to exercise there because people whom were just innocently walking were constantly in the way and when you were the innocent walker trying to get around the narrow walkway there was imminent danger of a trampling. This was the least environmentally friendly brand I have been with. They use single use plastic cups on the outside pool deck which blow in the wind and off the boat. The bathrooms use small single use shampoo and conditioner when other cruise lines large distributors in the bathroom alleviating the small plastic bottle waste. Staff were not quick to pick up empty items or cups which added to the litter. I watched some plates sit for several hours outside on the pool deck in the sun and this just had never been my experience. I was impressed by all other brands for cleanliness. This one. NO. The Great Stirrup Cay island is horrendous and Norwegian should be embarrassed to overtake this small island and turn it into a tourist dumping ground. Garbage bins over flowed. 3 cruise ships were parked at this small island, not a place to stand, or sit. Lines to long for food and drink and more disposable plastic garbage. This island disgusted me. It is the epitome of what makes human horrible in the world, overtaking something beautiful for money and ruining it. The staff on this boat must be short handed or treated poorly because this is the first cruise I have felt that the majority of the staff hated you for being there and that you were annoying them by asking for anything. Very poor customer service. My girlfriend bid on an upgrade to the Haven and thank God for that dining room and large suite with private chairs and deck or I would have jumped off and swam home. Read Less
Sail Date: April 2019
I have always been hesitant of taking a cruise, but I am so happy I finally did and I am glad I did so by traveling with the Norwegian family. Everyone on the boat seemed as if they were handpicked, from the people checking us in to the ... Read More
I have always been hesitant of taking a cruise, but I am so happy I finally did and I am glad I did so by traveling with the Norwegian family. Everyone on the boat seemed as if they were handpicked, from the people checking us in to the person taking care of our room to the bar tenders, waiters and captain, etc... super nice people always caring for us. The rooms were wonderful, comfortable beds and the food was fabulous from the buffet to the restaurants. So much to do on board, music and activities for all of all ages, my son loved the teen center, made friends that i feel will last a lifetime. Super elegant decor... The favorite part of my day was waking up and having my morning coffee on my balcony and looking out at the sea... breathtaking. I will definitely be back to spend time with our Norwegian family :) i do have one complaint which was the disembarkation... it took way too long and very unorganized, it stressed ever one out after such a stress free week. Read Less
1 Helpful Vote
Sail Date: April 2019
I will start off by saying that I have cruised Norwegian Gem and the Breakaway and never had a problem, it was delightful!! However, I just got off the Escape from the 7th to the 14th of April, and from the time I stepped on the ship there ... Read More
I will start off by saying that I have cruised Norwegian Gem and the Breakaway and never had a problem, it was delightful!! However, I just got off the Escape from the 7th to the 14th of April, and from the time I stepped on the ship there was a problem!!! I and my other 9 cousins and all the handicapped passengers waited 3 1/2 hours to get a wheelchair to get on the ship. Then I get to the balcony room that I thought was going to be so beautiful but it was not!! We had about 4 inches in between the closet and bed, which made getting into the closet every day quite difficult and painful to the legs and feet. Also, in my opinion and a lot of other people I spoke to the casino was not paying very much at all. In closing I just had heart surgery in December and this was supposed to be my very restful vacation, instead my blood pressure was through the roof and swollen feet with only 2 elevators on our floor which made for a lot of walking. I complained to guest services and they gave us dinner for 9 at one of their specialty restaurants which was nice but did not make up for what we went through. I have to say I will not ever take the Escape again, I think it is time to look into Royal Carribean. Read Less
Sail Date: April 2019
We chose ncl because they had a cruise in the dates we needed.. However we have sailed royal in the past. We have never had a crew argue with is about things we aren't happy with. We usually do a cash account and with doing so ncl ... Read More
We chose ncl because they had a cruise in the dates we needed.. However we have sailed royal in the past. We have never had a crew argue with is about things we aren't happy with. We usually do a cash account and with doing so ncl suspended our account 3 times on this cruise for owing money to them since they also did not allow us to remove automatic gratuities until the last day. So with them suspending the account we weren't able to buyanything on ship or get drinks with our ultimate drink package. They still charge you taxes on beverages as well. Boarding the ship took extremely roo long and getting off the ship was like being sent through a maze. This ship has no organization the ship itself made no sense . they do not enforce the adult only areas.... For such a large ship they only had one adults pool where there were always kids. Smoking on the ship is no where near a pool not even on the same deck. The pool when we did get in it was so crowded and sorry I got out immediately because I had a hand full of hair stuck to me. . the buffet food was aweful .. Just a horrible experience Read Less
Sail Date: April 2019
We always cruise out of NYC, I cannot fly and the Port in NYC is fantastic. The pierside team was very helpful and the Port manager Kenny could not have been any more helpful. We arrived a little before 10:00 and were onboard by 11:00. ... Read More
We always cruise out of NYC, I cannot fly and the Port in NYC is fantastic. The pierside team was very helpful and the Port manager Kenny could not have been any more helpful. We arrived a little before 10:00 and were onboard by 11:00. This was our 7th cruise with NCL and 2nd on the Escape. We sailed one previous cruise with another line and were less than pleased almost to the point of not wanting to cruise again.      We sailed this past July and had a great time. We went to the CC meet and greet, and had the opportunity to meet some of the executive staff. We booked this trip, with 4 other families and there was a total of 15. We bid on the Haven upgrade and were successful. Since sailing in July and having made friends with the restaurant manager Mr. Melroy, we have stayed in contact and were happy to see him back. From day one he took care of the entire group. He was an absolute blessing for a large group.      This is our third NCL ship and by far the best, the Haven was as expected, nothing short of perfect. The concierge Adrian was spot on every time, the Butler Christopher took great care of us and the kids loved him. Dennis our room Stewart was also fantastic, always interested in our day and making sure we had a great time.  The haven family two bedroom worked perfect.  The kids had there own space and bathroom. Even with some of there friends watching a movie they were never under foot. Ample storage space for the Mrs's and my suit case fit perfect under the bed Read Less
1 Helpful Vote
Sail Date: April 2019
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). ... Read More
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). Food was wonderful, private island was fun. Pool was too small and too crowded. There were actually 2 pools, one was designated for adults only and the child friendly pool was full of 4 and 5 year olds--no fun for my 14 year old. Good news is the water slides were fun and he LOVED the basketball court!! There was more than enough activities on board (we did not partake in some) and the shows were fantastic!!! My son loved the comedians--and most were family friendly! My biggest complaint is the awful dirty ashtray smell from the casino. It was gross and unavoidable. Not sure why they still allow smoking on board, kind of nerve wracking since we were in the middle of the ocean and God forbid there was a fire. We are excited for cruise # 2 next year! Beautiful ship!! Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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