2 Helpful Votes
Sail Date: August 2018
My family loves to cruise, this was the first cruise that we were very disappointed. There was not enough shows, you have to book reservations onboard if you don’t good look gettin* a Seat. My family and I tried to see a comedy show on ... Read More
My family loves to cruise, this was the first cruise that we were very disappointed. There was not enough shows, you have to book reservations onboard if you don’t good look gettin* a Seat. My family and I tried to see a comedy show on the last day, people were saving seats for there family it was hard o find any open seats the cruise director came out and said for all you that didn’t get seat sorry and shut the door. We complained to guest services and the manager said you would have done the same thing. What a disgrace. When we tried to get a sit in the dining room they turned us away, they said to get seating in the other dining rooms. When you look in you can see empty tables. I had a bday for my 11 year old son, they would not put tables together we had to have separate tables. It was a nightmare. Pools are small and limited, forget about getting a chair. Staff is rude food is not great, don’t try to take a photo because they let people walk up the stairs while you are posting for your family photo. My list keeps going. I will never cruise with ncl again. Read Less
4 Helpful Votes
Sail Date: August 2018
Overall, a very stressful and disappointing cruise. Big crowds with no chairs at the pool, waiting in long lines to make dinner reservations, the crowed atrium with no where to sit and tons of rude and obnoxious drunk people. It is very ... Read More
Overall, a very stressful and disappointing cruise. Big crowds with no chairs at the pool, waiting in long lines to make dinner reservations, the crowed atrium with no where to sit and tons of rude and obnoxious drunk people. It is very stressful trying to make all your dinner and show reservations 60 days ahead and if you can't do that you are forced to wait in long lines in in the terminal or on the ship to make them. In the future will sail a different line that offers a set time, as I find that less stressful, easpcially when traveling with larger group. The unlimited drink package seems to have a negative effect on most cruisers as they are very loud, sloppy and looking for fights. Had a very bad experience (cruise critic will not publish) onboard. Let's just say watch your children very carefully as family parties mix drunk adults with children. We have video of drunks jumping off the deck above the pool after it closes and fights breaking out. If your looking for a booze cruise gone wild, then this is the ship for you!!!! I will stick with the cruise lines that offer smaller ships and offer a better experience. Read Less
5 Helpful Votes
Sail Date: July 2018
I don’t even know where to begin with how bad our experience with the Norwegian escape has been. We stayed in a mini suite room with my husband and 2 kids ages 6 and 8. The worst of it all was the pool area. They have 2 pools on the ship ... Read More
I don’t even know where to begin with how bad our experience with the Norwegian escape has been. We stayed in a mini suite room with my husband and 2 kids ages 6 and 8. The worst of it all was the pool area. They have 2 pools on the ship andif you are researching and looking up the ship it does not tell you anywhere that the big pool is adults only for the whole week. And the “kids” pool is not much bigger than a hot tub with 100’s of kids trying to swim. We never got a lounge chair for even 1 day that we were there. you have to stand and watch your kids with a100 other parents. All while the adult pool. Not even 20 feet away is like mtv spring break going on with super intoxicated kids twerking and being sloppy drunk. With sexy leg and ab competitions going on right where your kids and see it. The water slides are 1/2 hour wait at all times. The 3rd water slide the kids can not even go on because they have to be 99lbs to even go on it. Everywhere you go is loud dance party music. The food is mediocre at best. We did not get the upgraded dinner package so we’re forced to the garden cafe( which is a cafeteria) or 3 other “dining rooms” that make you think it is fancy dining but in reality it is just The same kind of food from the cafeteria. We had stomach issues all week from the food. The crowds in the dining areas were ridiculous. People were so rude, bumping into other people and hard to find seats in the cafe. There is a arcade for the kids which is all extra money. Ends up to being about 1$/min. Our kids won 800 tickets and we went to cash them in on the last day there was nothing left to choose from. And the staff never refills the prize bins. At least 1/2 of the shows cost extra. They had a bingo night and it was raining and we thought it would be fun for the kids and after 1/2 hour wait I’m line. We find out it’s 70$ to play the game Read Less
2 Helpful Votes
Sail Date: July 2018
Went on the cruise for extended family vacation. Worse cruise I've ever been on. To many people. Not enough space. I would stay in the city if I wanted people to constantly bump into me. Not enough shows that were free. First cruise ... Read More
Went on the cruise for extended family vacation. Worse cruise I've ever been on. To many people. Not enough space. I would stay in the city if I wanted people to constantly bump into me. Not enough shows that were free. First cruise I've been on you had to pay for a real show. All the rest were singing only. Definately not enough smoking areas. Bad enough I'm a second class citizen in the US the boat had three in the worst places possible. Needs more than one Adult pool. Couldn't get near it during the days at sea. Needs to show movies in the theater more than 3 times a week. Buffet was not that good. Layout of ship very poor. Had to walk miles to go from one part to another. Not relaxing at all. Cruised on Norwegian 30 years ago. This trip did not compare in the least. No shows during dinner with the waiters. Just a bad trip. Read Less
5 Helpful Votes
Sail Date: June 2018
Food was terrible in all the places on this ship. We were in all the main dining rooms & 3 specialty restaurants. Pools were sad. They were either way too overcrowd or closed for an event or cleaning. Chairs were impossible to ... Read More
Food was terrible in all the places on this ship. We were in all the main dining rooms & 3 specialty restaurants. Pools were sad. They were either way too overcrowd or closed for an event or cleaning. Chairs were impossible to get if the pool was actually open. Service was average and most others were also complaining. Room was okay, basic room, normal balcony. It felt like they tried to cram too many people on one boat and forgot about creating space to breathe. The entertainment on the boat was okay but poorly planned as they jumped from one theme to the next. I was very excited to try this as the pictures looked great but was disappointed. If you want something basic for a ton of money than this is the cruise for you. Royal Caribbean is so much better and I suggest sticking with them. Not worth double the price for half the experience. Read Less
2 Helpful Votes
Sail Date: June 2018
Are you ready to share a 20 square foot pool with the rest of the people on the boat? How about pay extra for the shows or not being able to go because it's all sold out within the first hour? Bermuda was pretty nice but there ... Read More
Are you ready to share a 20 square foot pool with the rest of the people on the boat? How about pay extra for the shows or not being able to go because it's all sold out within the first hour? Bermuda was pretty nice but there isn't really anything to so on the ship that's fun. The game shows they have going on are impossible to see because again, too many people to see it. For my experience, I'd much rather be at home, working my full time job. Because that's more fun than sitting in the small room, and sitting in this small room is still more fun than colliding with everyone at the pool or just sitting at one of the pool chairs. The food was pretty good but as per usual, it's just the same stuff over and over again, unless you want to pay an arm and a leg for any food that isn't included for free. In bermuda, get ready to pay for literally everything. Want to go to the beach, you have to pay admission to get in. Want to have a chair? It costs 20$ for one beach chair and another 30$ for an umbrella. To sum it up, save some money by ripping it up and throwing it into the air. Read Less
2 Helpful Votes
Sail Date: May 2018
Prior to this cruise, I have sailed with NCL four times. On each of these cruises, I've had fantastic experiences with the staff throughout the ship as they helped create positive memories that I can share with my family for the rest ... Read More
Prior to this cruise, I have sailed with NCL four times. On each of these cruises, I've had fantastic experiences with the staff throughout the ship as they helped create positive memories that I can share with my family for the rest of my lifetime. Unfortunately, that was not the case with the NCL Escape. I booked this vacation as I had high expectations from my prior experiences with NCL: clean public areas, courteous staff, fantastic dining options, and notable entertainment groups. By no means was I expecting a 5 star service, but I was expecting familiarity with the friendly services I have received in the past. On this voyage, I traveled with my two sons. The process of embarkment was chaotic, as usual, but quite simple to manuever within. Once on board the ship, everyone crowded the Garden Cafe as the staterooms weren't finished from the previous cruise. Since I boarded later, there was no where for my two sons and I to sit in the Garden Cafe. We ended up eating on the floor outside with our carry ons. Remember, since this is a larger ship, many places are destined to become crowded throughout the duration of the trip. Although our cabin was not perfect, it was satisfactory. For the three of us, we had enough storage space to store our clothing but lacked space to comfortably walk from one side of the room to the other with the sofa bed out. The bathroom was surprisingly spacious for the size of the cabin overall. By far, the best feature of this stateroom was the balcony. Being at sea for a little under three days, it is critical to take advantage of the on board activities the Escape has to offer. However, since there are over 4,000 guests on board, and limited activities to choose from, it is hard to attend the ones in high demand. If the activities did not require reservations, it was empirical to get in line at least thirty minutes beforehand. If the activities did require a reservation, they were booked within the first couple hours on board the ship. Nevertheless, the activities that I attended were good. There was a female comedian who was superb and a male comedian who was alright. The musicals were lovely and the play re-enacting the Breakfast Club was fun to watch. There were also two public pools, a waterfall cave, six jacuzzis, four waterslides, a ropes course, and mini golf for guests to enjoy. In my opinion, the dining experience received is a critical factor to the overall cruise experience of a guest. With that said, the overall dining experience was fair. I ate at two speciality restaurants as well as all three complimentary restaurants, the Garden Cafe (buffet), and O'Sheehan's (presumably open 24 hours). Of course, shore excursions were offered on the ship but not worth it for Bermuda. I highly recommend booking your shore excursions through Expedia as they are cheaper yet exactly the same. For example, my sons booked the Rising Sun shore excursion which was $100 through NCL but only $75 through Expedia. Through this one excursion alone, I saved $50 by booking through Expedia. If you got this far, you are probably wondering why I left "Terrible" as my overall rating of this cruise experience. First, the ship was too crowded overall. The sun decks were clustered with people and it was near impossible finding a row of chairs next to each other. The amount of guests on board the ship also play a role in the cleanliness of the ship. In the 18 and older sections of the ship, it was usual to find beer cans and cups floating in the pools in addition to the jacuzzis. At night, it is not a surprise to see vomit near these areas either. Speaking of 18 and older sections, these areas of the ship were poorly monitored. Here, anyone can casually walk in or out of these sections so it was common to see children in areas where they weren't designated. So, when you are up at midnight in the club, don't be surprised when a little kid strolls through groups of people grinding on each other. On Carnival, your key card would have to be scanned to gain access into these areas which I highly recommend NCL to do in the future. Second, I was a the Spice H20 bar on the 17th deck ordering drinks with a group of people. Since we were sitting at a bar top, a bar hop approached us and took our orders with our key cards. 40 minutes passed and we had yet to receive our drinks. Another bar hop walks by and we asks him what happened to our drinks and more importantly, our key cards. Luckily, he was able to find our key cards but the bar hop who took them disappeared. Through this bar hop, I order another drink and although he serves me promptly, he hands me the key card of a different guest than disappears as well. When I went down to guest services to cancel my key card and get a new one to gain access into my room, I was questioned as if I was in the wrong. Third, the dining options were not as exemplary as I would have enjoyed. Although advertised as 24 hours, O'Sheehan's closed at a certain time. I ate at two specialty restaurants during my stay on the Escape: Cagney's Steakhouse and Teppanyaki. Teppanyaki is a hibachi styled restaurant which I enjoyed very much however, Cagney's Steakhouse was disappointing. The wait staff were rude and took long to complete our orders. Once our food came out, it was not cooked to par as our steaks were either over cooked or under cooked. Surprisingly, the complimentary restaurants were great, with little to no wait, and I would highly recommend you dine here as opposed to the speciality restaurants. Finally, I was sitting at a bar connected to O'Sheehan's. A fight erupted behind me and as I tried to move out of the way, I was hit in the ankle by a thrown chair. It took security several minutes to disperse the fight. Once the fight was settled, I talked to security as I wanted to report the incident who referred me to guest services. I went down to guest services who told me that they could not help me or do anything to make my experience with NCL better. The next day, I woke up and noticed my ankle was black and blue and decided to go to the infirmary however they wanted to charge me to look at an injury I received on board the ship. Overall, I was not satisfied with how this situation was handled and wish I received more attention and the people who were involved in the fight were penalized for their actions. Four years ago, I would have recommened anyone and everyone to NCL. It was child friendly but also provided an environment for adults to escape. Now, I would not recommend NCL to anyone. For children, I feel that the NCL Escape promoted an unsafe environment through the constant fights that incurred on board as well as the lack of boundaries set in place. Meanwhile, for other travelers, the NCL Escape leaves much to be desired. Read Less
2 Helpful Votes
Sail Date: May 2018
I have been on Norwegian Cruise lines in the past. I have to say, I will never go on another cruise again. I'll fly to my destination. It's all about quantity and NOT quality where in the past NCL took pride in everything, the ... Read More
I have been on Norwegian Cruise lines in the past. I have to say, I will never go on another cruise again. I'll fly to my destination. It's all about quantity and NOT quality where in the past NCL took pride in everything, the waiters came to the table with the food orders on silver platters, with silver covers and the covers was taken off then the plate was placed in front of you on the table. How do you have 1 pool for 4000 people, that is CRAZY, the ship was too big, the cabin was nice, but I do miss the little chocolate mints that used to be placed on your pillow at night when your bed was turned down. the staff was good, but loud in the morning for the buffet breakfast, Bermuda was gorgeous , but I'll fly instead. the food was terrible, get rid of the Italian restaurant, I don't know what that was, that was NOT Italian, the only thing I liked was the beverage package. and if I had to go on another cruise, it would be a much small ship. Not sure if I would go back to NCL Read Less
3 Helpful Votes
Sail Date: May 2018
Let’s start with my husband lost his ring they wouldn’t check cameras for the ring but came to the room to search through are things when he didn’t lose it in the room that’s the first second staff very unpleasant kids activity ... Read More
Let’s start with my husband lost his ring they wouldn’t check cameras for the ring but came to the room to search through are things when he didn’t lose it in the room that’s the first second staff very unpleasant kids activity closes at ten can’t play ping pong or golf after ten pools are not drained at night so all these people in the pools just floating bacteria and the worse housekeeping makes your bed don’t even give clean linen seven days same sheets worse ever love the gem will definitely be on that cruise soon don’t think I’ll ever go on the escape after this cruise I’ll do a resort all inclusive paid way to much money for this boat when even the slides closed early for the kids not a very friendly family oriented boat would love to see other people reviews let’s see how they like it Read Less
1 Helpful Vote
Sail Date: May 2018
Just returned from Bermuda on NCL Escape. Worst cruise ever. No enforcement of hand cleaning before eating(came home sick, also witnessed staff washing tables with dirty bucket of water), children in adult pool (kids pool closed twice for ... Read More
Just returned from Bermuda on NCL Escape. Worst cruise ever. No enforcement of hand cleaning before eating(came home sick, also witnessed staff washing tables with dirty bucket of water), children in adult pool (kids pool closed twice for who knows why), smoking in one area only with a smoke screen above it (so people smoking on decks), on board credit given and after spending it was told there was a glitch in system (there wasn’t, everyone else in party received it. Beware seems like a scam) could not get anyone in billing to help, manager refused to meet me. No one to serve or help in casino. No instruction how to embark or depart from ship I was traveling with someone in wheelchair. After departing was told had to go back onboard. Nevertheless after traveling over 6 times aboard NCL, I will not be using them again. PLEASE BEWARE and check your bill and take airborne before traveling with them. Read Less
Sail Date: April 2018
Not a family friendly cruise. Not much entertainment option. Very lazy staff and after two days they started repeating the menu. Breakfast was same all 7 days. of planning. The only thing that worked for us was splash academy for only 3+ ... Read More
Not a family friendly cruise. Not much entertainment option. Very lazy staff and after two days they started repeating the menu. Breakfast was same all 7 days. of planning. The only thing that worked for us was splash academy for only 3+ kids( not under 3). They did not allow kids with swim diapers in the pool. Therefore we were stick with our 15 month old daughter. Also they wete charging for kids under 3 $20 for 1hr 50 min session with 100 caveats. There were charges for all entertainment games like bingo etc. They were showing Frozen an Paddington which are 3-4 year old movies. Ship was clean and well maintained. Shore excursions were average nothing great. Our room steward was never able to clean our room. Tv in our room was not working, we complained three times but no one came to fix it. We booked an ocean view room but was given a room facing staff balcony. Read Less
3 Helpful Votes
Sail Date: April 2018
A friend of ours recommended this cruise, it was the worse cruise we ever went on. We went on about twenty other cruises on the celebrity and royal caribbean lines they always gave us very good memories but the norwegian escape left a very ... Read More
A friend of ours recommended this cruise, it was the worse cruise we ever went on. We went on about twenty other cruises on the celebrity and royal caribbean lines they always gave us very good memories but the norwegian escape left a very bad taste in our mouths, we wouldn't take another cruise on the norwegian , even if they offered us a free cruise, it was terrible.there were only a few things we enjoyed on this cruise, we attended a show it was called after midnight it was great, the cabin was nice and the cabin stewart was excellent. For the most part the employees were ok. On a whole everything else was bad, believe me we never felt down after any cruise we took except for this cruise on this norwegian escape.to add to our misery, my lady gloria wasn't feeling good so i took her to the medical center,she was their about three hours and charged us $2,365.68, that was the last straw. And we forgot to mention that it took over three hours to get off the boat. We're very unhappy about this cruise no good memories to reflect on like we had on the other cruises on the celebrity and royal caribbean cruise lines,.we can't wait for our next cruise on either the celebrity or royal caribbean, so we can erase those terrible memories on the norwegian escape. Read Less
2 Helpful Votes
Sail Date: April 2018
Our first cruise . So disappointed in the entire experience. We waited four hours at the NYC terminal, three of which was standing outside in the cold. Not sure what happened at the dock as there was no explanation and no apology for this ... Read More
Our first cruise . So disappointed in the entire experience. We waited four hours at the NYC terminal, three of which was standing outside in the cold. Not sure what happened at the dock as there was no explanation and no apology for this unacceptable inconvenience. The worst part was seeing the hundreds of senior citizens standing for hours, with no attempt from anyone from the cruise ship making accommodations for them. Pitiful! The most amazing part was no one in line seemed at all angry about the situation. They were completely complacent, calm and for the most part jovial. Eager to get on board and start their adventure, even if it meant killing 240 minutes of their precious vacation time. When we finally got on board it was a frenzied race to get to a bar and get a drink. Every bar onboard was over packed with people, we couldn’t get close to a drink of water let alone alcohol. The ship should have served champagne in glasses as we boarded after putting us through that ridiculous ordeal. We waited 4 hours but there were people behind us that surely waited at least five hours. The ship is very crowded 4900 passengers, which means if you want to do something on board like eat, or see a show you have to make reservations immediately! We didn’t have a chance to eat at any decent hour or partake in a number of activities (There weren’t that many we were interested in) as everything booked up quickly. The activities they have on board are basically organized for you to purchase something from the art auction, or the onboard shopping (a joke) or at the spa. There were no intellectually stimulating activities except a program called 30,000 years of art history. It was interesting but it was merely a ploy to get you to buy the sofa art on display in the middle of the thoroughfare. If you are not a smoker do not go on this ship! They say there is no smoking onboard except in a designated area in the casino. Well the casino is in the open three floor atria area where many of the high end dining restaurants are. The smoke just wafts down to the non smoking area and it ruined that entire area of the ship. We had dinner at Le Bistro and was unpleasantly surrounded with cigarette smoke as we were sat at the outside tables. The food is generally ok. We did have two nice meals at the Italian restaurant but Le Bistro was a great disappointment. Breakfasts were the best meals of the day. We ate at all of the Complimentary restaurants at one time or another and the food was not bad given the nature of the high capacity feeding that goes on throughout the day. I commend them on their ability to be consistent and to deliver meals very efficiently. Which leads me to the staff. What wonderful hardworking, friendly people. They really did go out of their way for everyone. We left cash tips everywhere we dined and drank. The best spot on the boat hands down was the District.! Except for that first day it was the least crowded of all of the bars. Loved the atmosphere and the entertainment. Read Less
2 Helpful Votes
Sail Date: March 2018
We just returned from a 7 day cruise and could not be happier to be home. This ship is extremely overcrowded, terrible customer service, less than average food. very noisy and a overall horrible experience. We considered jumping ship ... Read More
We just returned from a 7 day cruise and could not be happier to be home. This ship is extremely overcrowded, terrible customer service, less than average food. very noisy and a overall horrible experience. We considered jumping ship (not literally) and flying home from one of the islands. In fact if we did not have a group of people we were cruising with we would have totally flown home from the first point. The service in the main dinning room si brutally slow. Each evening dinner took more than 2.5 hours while our drinks set empty most of the time. We did the unlimited internet package and the internet did not work the entire stay. The wait for the elevators was incredibly long and when you did finally get an elevator you were packed in like sardines. We have been on many cruises with other cruise lines and have never see anything like this. Very unorganized and always a cluster. Disembarking at every port was a zoo. People would hide in the hallways near the exit levels just to avoid the mad unorganized rush. We did not get any sleep the entire trip because of college age kids screaming outside our door every night at 3:00AM. The staff did nothing to intervene the entire trip and told me there was nothing they can do. A very low class experience to say the least. The room square footage always includes the balcony no matter the website states so make sure to subtract the balcony. lll Read Less
1 Helpful Vote
Sail Date: February 2018
First of all the ship was way to big. I didn't find it a friendly ship at all. The restaurants seemed to have the same menus. The staff wasn't as friendly as on other cruise ships I've been on. On the first day we tried to ... Read More
First of all the ship was way to big. I didn't find it a friendly ship at all. The restaurants seemed to have the same menus. The staff wasn't as friendly as on other cruise ships I've been on. On the first day we tried to book shows and everything was unavailable. The adult pool was so small we thought it was the kiddie pool. The buffet was over crowed. You had a hard time finding somewhere to sit. Casino was so smokey you couldn't breathe. Had to leave the ship after 2 days do to an emergency by ambulance to the hospital in Cayman Islands. My husband had a heart attack. I wrote a letter to the Norwegian Headquarters to see if they would refund the 5 days that we already paid for but they just didn't seem to care. I will never go on a Norwegian ship again. So very disappointed. Read Less
Sail Date: January 2018
We are were huge fans of Norwegian, but this cruise was nothing like we had experienced in the past. Overall service was horrible, food was mostly over cooked at the majority of restaurants and the staff were consistently untrained. At ... Read More
We are were huge fans of Norwegian, but this cruise was nothing like we had experienced in the past. Overall service was horrible, food was mostly over cooked at the majority of restaurants and the staff were consistently untrained. At the lifeboat drill, the fill in person told the room of 200+ to "shut up" or she would "..make everyone get up early the next morning to attend a make-up drill." The irony was that nobody we could hear was talking and as she continued belittling and threatening the room, she clearly made matters worse as people then began to laugh at her ridiculous behavior. On several occasions, the bartenders didn't know how to make drinks, seriously, they told us they had never worked a bar before and the normal staff were in meetings which left us walking them through making cruise basics like a Pina Colada. Things just got worse when we went to specialty restaurants and in two instances after being seated, the staff said they were too busy to take our orders and stated we would have to wait until things slowed down. So we waited for over an hour for food. At the Japanese specialty restaurant, when the food finally came, the server plopped the food down randomly, leaving us to decipher what each dish was and who ordered what. My Mother-in-law ended up with an extremely spicy dish (she doesn't do spicy so she clearly got the wrong dish) and we had to switch plates again. Entertainment was great, very well done and our balcony suite was very nice. We did have a few specialty dining experiences that were wonderful and seeing the Mayan ruins on one of our excursions was fantastic. Overall, I would NOT recommend this cruise. The majority of excursions were expensive and lacked substance, especially their 'island' which included extremely overpriced items for purchase and it was impossible to find a place to sit around the pools or the beach. Read Less
9 Helpful Votes
Sail Date: December 2017
I have never been the one to post complaints about services or companies, but I want to inform people about the truth behind the Norwegian Cruise Line. On December 23-30th my family and I boarded the Norwegian Escape. We were having a ... Read More
I have never been the one to post complaints about services or companies, but I want to inform people about the truth behind the Norwegian Cruise Line. On December 23-30th my family and I boarded the Norwegian Escape. We were having a great time, especially when arriving to Grand Cayman. I would totally recommend going to see the turtle excursion for all turtle lovers. This excursion was definitely the highlight of my trip! However, the enjoyment came to a halting stop on the last stop of the cruise, Great Stirrup Cay, when the neglect of the lifeguards almost cost my dad his life. My dad and I had had just arrived to the island looking for a full day of adventures starting with snorkelling. I had gotten out of the water due to the current being so strong. There were no signs anywhere indicating "At your own risk", but there were lifeguards on duty. There was a lifeguard on the rocks (indicated in the first picture). After getting out, I decided to go lay down in the sun for a little bit, until I heard a few teenagers walking by. One had said: "I can't believe I laughed at that man drowning" as the rest of them laughed. My dad is a very strong swimmer and was raised in Croatia therefore the ocean is apart of him. A few years back he had an episode where he was also snorkelling and he had panicked and lost his breath. After hearing what that teenager had said, I got up to look for my dad just to make sure he was ok. As I was walking by the rocks (where the lifeguard was located), I heard a lady calling my name. I turned around and saw her running towards me with my dads snorkels in her hands. I automatically thought of the worst. She had reassured me that he was okay but I needed to go to medical as soon as possible because my dad had drowned and was not breathing. When arriving to medical, I saw my dad hooked up to many different types of machines. I had went to hold his hand, when the doctor told me he was in critical condition therefore I was not able to touch him for his own safety. During this time, my mom was no where to be found, therefore I was alone. I ran back to the entrance/security of the island, crying and asking for the man to call the ship in order to locate my mom. I had waited about 10 minutes until I gave up and ran back to find her on my own. I had told multiple Norwegian employees that my dad was in medical and I needed help finding my mom, although no one seemed to care. Eventually a man who worked on the island was concerned for me and took me on the ATV to find her. She was no where to be found. Eventually I ran back to the medical where my dad was being transported back to the Medical Centre on the Cruise ship. When arriving there they had told my dad he had to sign a bunch of papers in order to be helped. He obviously was in need of immediate treatment therefore he had signed. Hours later my dad was discharged from the cruise hospital with a outstanding bill fee of $5,189.55. I had asked my dad how it all happened, he told me that he remembers waving at the lifeguard, who ignored him, then screaming for the lifeguard, who ignored him again. He was screaming for his life and everyone thought it was a joke. My dad told me he knew this was it and no one would save him. He was 20 feet deep and 200 feet out in the water, when two kids had found him and tried bringing him back. Two men had brought him out of the water when they called for medical. No lifeguard had helped him through it all. Isn't that their job? There was no type of sympathy for my dad shown by any crew member. Through it all, no crew member had came to the stateroom or even called to see how he was doing. Absolutely nothing was done for him through it all even considering this all happened on THEIR island under their "lifeguards" supervision. My dad has never been someone to want sympathy, but you would think they would put in at least a little effort because this all could have been avoided if the lifeguard was doing his job. Nothing was offered to my dad except for his medical bill that we had to pay upfront. When I had spoke to guest services, she had absolutely no sympathy towards my dad. When I asked to speak to a manager she had told me he was not available. When I came back in the morning, she had told me he was still unavailable. He's on the ship somewhere isn't he? MY DAD ALMOST DROWNED UNDER THEIR SUPERVISION, how could I not speak to a manager? My dad is the strongest man I know, and will fight through any sort of pain. Seeing him not being able to walk on his own and being so weak was the absolute worst feeling I have ever felt. I have never seen him the way he was, therefore I knew he was not ok. My parents are considered to be "Loyal customers" therefore they are gold members to the Norwegian Cruise Line. I can garauntee you, we will NEVER be back or dealing with the Norwegian Cruise Line ever again. The trip was going well, until I truly saw the real side of the Norwegian Nightmare. Read Less
1 Helpful Vote
Sail Date: December 2017
This was a last minute decision with limited choices. Wanted to try a new line we had not been on before. Horrible mistake from the start. Price: typical price-gouging. Instead of working on forging good relationships and repeat ... Read More
This was a last minute decision with limited choices. Wanted to try a new line we had not been on before. Horrible mistake from the start. Price: typical price-gouging. Instead of working on forging good relationships and repeat business, like so many other corporations, Norwegian doubles their rates during higher travel seasons (economic terrorism). None of the ship's "tips" or "useful info" mentioned needing to arrive at Port of Miami over two hours early to make your embarkation time. The port has no traffic management, and is peppered with misguiding or no directional signs, and mostly non-English speaking employees or difficult to understand immigrant employees. Expect two hours of stress and gridlock. Embarkation: a little better organized, but our rooms were not ready so we were stuck hauling around our carry-ons for 2-3 hours. Extra Charges: of all other cruise lines, the worst so far. Expect to double your initial ticket price on a 7-day cruise with pre-included gratuity (for sometimes mediocre employee service), double to triple priced drinks (even $5.00 or more for a bottle of water-really?), service charges for room service just to name a few. Kids: They need to have family only cruises and separate these. Cruises are for singles, couples, and retirees, not families with kids. Typical of the modern day rude, selfish, inconsiderate, narcissistic, liberal-millennial people/parents of today, these people brought their obnoxious kids onboard and let them run amuck, completely undisciplined. They created major safety issues running in the restaurants, food areas, around the decks, through the casinos and various other "adult only" areas which Norwegian employees did not enforce at all. Overcrowding: more passengers were booked onboard than amenities and deck space could accomodate. Unless you get out there at 8 am, do not expect to be able to get a lounge chair anywhere onboard or access any of the hot tubs or pool. Think of the crowding on a full airline flight, general boarding. This is how much space there was. Bigger is not better. Norwegian simply more than doubled the number of cabins/passengers than on smaller ships but did not increase the amenities space. Port visits: Two ports involving tenders were not worth going ashore for. They are required to use the ports tenders. There are simply not enough. Expect to wait in a two hour plus line to get on/off the ship each time giving you only 2-4 hours at the port. Not worth leaving the ship. Sanitation: Again, staff not enforcing rules, and rude, obnoxious cruisers thinking the rules don't apply to them. At the buffet, people would come from the pool area, bare foot, shirtless, dripping water on the floor into the food/buffett area. Despite their efforts of using hand sanitizer everywhere, due to over-crowding and typical modern rude people boarding themselves or kids whom they know are sick, both of us caught a horrific flu from other passengers last day of cruise and were bed-ridden for 3-4 days after. Organization: There was none. The buffet area had no banisters or directionality in lines (ie, pick up a plate and form an orderly line in one direction). It was a kamikaze free-for all, dozens of people crowding the buffet counters from all directions, and again, typical rude people and their kids actually cutting others off and pushing people out of the way. Excursions: again, due to over crowding, excursions on two occasions were disorganized, we almost missed one because the "guide" led us to the wrong bus, and the experience was not as good as it could have been. Food: Good, but on a cruise, and for what they charge, I expect at least 4-star. Their specialty restaurants barely made the 4 mark and the buffet was only a step or two up from hospital cafeteria food. Kids (again): during the game shows and comedy routines, which clearly contained serious, explicit adult content, language, and sexual connotations, children as young as 8-10 yrs old were allowed to observe these by both their irresponsible, unqualified parents, as well as the ship's employees. Casinos: Questionable. Took forever for servers to keep up on drinks. Kids constantly running around, completely inebriated people being allowed to continue playing, holding up the games, spilling drinks on the tables, etc. I also question their regulatory honesty. Blackjack dealers were getting an unusually high consistency in dealing themselves 18-21, while dealing a full table smalls through 15. (15-20 hands in a row.) I have been playing for years and never seen this, and though I have no proof of any cheating going on, what I observed is a mathematical impossibility. By far this was not a good experience. Though it may differ on their smaller ships, due to their policies, costs, and overall management, I will not be utilizing this line again, nor would I recommend them to anyone else. They need to overhaul their operation, and screen the caliber/quality of guests they bring on board for people with better manners. Read Less
8 Helpful Votes
Sail Date: December 2017
First, many staff were unfriendly (e.g. shore excursions & guest services desk). There was really no one willing to take ownership of an issue, which left us feeling helpless and unheard while on board. Second, we paid for the ... Read More
First, many staff were unfriendly (e.g. shore excursions & guest services desk). There was really no one willing to take ownership of an issue, which left us feeling helpless and unheard while on board. Second, we paid for the stingray city excursion in Grand Cayman and the bus was over 30 minutes late picking us up. When we actually did the excursion, it was cut short to make up for lost time so they could get us back to the boat on time. The unscrupulous excursion operator reported to NCL that they took us for 40 minutes, but by my nephew's timer, we had less than 20 minutes. We also paid for photos, which we never received. When we spoke to the Manager at the shore excursions desk and he was rude and helpless -- stating that whatever happened is between us and the excursion operator. An absolutely ridiculous position to take, given that we booked the excursion, while aboard NCL. Third, the cruise director announcements in the mornings were frequent, excessive, and annoying. One day, there was an early morning announcement for a staff drill. Why couldn't they do this in the afternoon, or while the passengers are disembarked from the boat? That made no sense and was extremely inconvenient. Lastly, on the final day of the cruise (while docked in Miami), there was a wet floor in the Garden Cafe dining area, upon which my son fell and cut his chin wide open. The person taking us to medical did not know where she was going. She led us in circles, while my son was bleeding profusely. We finally found the ship's doctor and my son required about 8 stitches on his chin. There were other miscellaneous experiences (e.g. vomit in the elevator one day then, spilled alcohol in it the next; poor capacity planning -- the Garden Cafe and and the gym were often crowded to the point of not being able to find a spot. Same with finding a spot in the pools or hot tubs -- next to impossible; waiting for over an hour for appetizers in the dining room, etc.) that contributed to a poor overall experience as well. Overall this was the worst and most horrendous experience -- we will NOT be going on another NCL cruise. We'll stick with Royal Caribbean in the future. Read Less
7 Helpful Votes
Sail Date: December 2017
Have been on 11 NCL cruises and this was the worst. NCL keeps deteriorating, and the overcrowding of this ship just made things worse. Public areas have been replaced by too many restaurants (29 of which 5 are free!), so there is no ... Read More
Have been on 11 NCL cruises and this was the worst. NCL keeps deteriorating, and the overcrowding of this ship just made things worse. Public areas have been replaced by too many restaurants (29 of which 5 are free!), so there is no where to sit and enjoy reading a book or staring at the ocean except your own room. My big complaint: the Atrium is used for noisy shows and games like Deal or No Deal and even karaoke (so that we could all hear the bad singers, whether we wanted to or not). Atrium is packed when these activities occur, so not only is every chair taken, a whole bunch of people stand around watching, and if you are not seated you cannot see what is going on. The loud sound system and yelling carries throughout the area, which is also where the information deck, computer area, and shore excursion desk are located, so at times you can hardly hear if you need to go to one of these areas. Activities like the Not so Newleywed game, Thriller Dance Class, Big Pyramid Game show, line dancing, etc., might be fun in smaller rooms with plenty of seating, but here they are loud and impossible to see unless you are one of the lucky ones who arrive early. The whole idea of a warm and welcoming Atrium area is destroyed. Further, the sounds carry upward into the casino (already a noisy area) and O’Sheehan’s Bar and Grill. O’Sheehan’s (free) was one of our favorite places to eat on other ships like the NCL Pearl, where we could enjoy quiet breakfasts, snacks, or off-normal-time lunches with a sea view. Here it is constantly crowded and noisy, often with a long wait line for seats. The whole ambience and greatness of the place is ruined by the noise (no sea view either). Not enough lounge areas meant that even trivia ended up in the Atrium. And because of the crowds, if you sat there, bar service was very very slow. Crowding because of over 5000 guests extended to the pool areas, where lounge chairs were put into every available space and walkway, even lying side by side without space between chairs, so if you lay down it seemed like you were in one giant lounge bed for 6 people (your new best friends). Only the waterfront deck outside had good places to sit and watch the view and maybe play cards or talk with friends, but in inclement weather it was useless (and when a ship is moving during Dec. the cold air and wind make this area unusable for a lot of time). Reservations were usually needed for all the shows and specialty restaurants, and sometimes even main (free) dining rooms. (Freestyle my eye!!) Upon boarding we booked the shows for the week and found many were already marked Sold Out. Fortunately you often could arrive at showtime and get in to Headlines and Main Escape Theater shows, but for the Supper Club the non-reserve wait line started an HOUR early, and not everyone got in. The 6 pm Supper Club made little sense to me, since different acts showed there, but the (free) set meal was always the same, so would you want to eat there twice? Some shows without food were at 9 pm. Generally the shows were free there and good (Ben Zemzer Comedy Magic was so intriguing my friends went twice; and The Flyboys 4 piece singing group was great, though a short show at 45minues). But why was Jalynn Steele’s Supper Club cabaret show an extra $29.95 plus gratuity? (Sorry, I had never heard of her so didn’t pay for that one!) There were two big production shows — AFTER MIDNIGHT based on the Cotton Club was FANTASTIC, a great show, Broadway quality, excellent tap dancers, singers, dancers (highlight of the trip for me, and the best show I have seen at sea), and THE BRAT CLUB, energetic singers and dancers and a horrible plot that made no sense —some people liked it, I didn’t, and do not sit in the first few rows or people will be dancing behind you. Levity Entertainment group provided comedians....they got better in “adult” sessions. Some of the smaller acts had poor singers — the dueling pianists in Howl at the Moon could play really well but were not great singers, for example, and the singalong pianist wasn’t very funny and was not a good singer (at least to me). Food in the specialty restaurants was excellent and service there better than normal for NCL. Moderno great, Teppanyaki lots of food and entertaining, La Bistro best of cruise (dover sole to die for). Breakfast in the free Savor and Taste very good, with a large menu and excellent service. Service there better than the free Manhattan room (which sometimes has a singer or pianist). The buffet food good, but very similar night to night, and like on many NCL ships, too crowded so you normally had to hunt for seats. In the search for more profit, NCL has added more Ala Carte restaurants and even some of the normal specialty ones like Cagney’s is ala carte pricing unless you book a specialty package. If you have specialty package you generally were limited to one appetizer, main course, and desert (entree worth under $20), but that did not bother us, If all you want to do on a cruise is eat, this is the ship for you— unfortunately we like to do other stuff too! Bar goers may like the Cellars wine bar and beer-loving Distict Brew House, but be prepared to pay the high prices and automatic gratuities. There are the usual constant calls to buy stuff, and almost all daily activities are really promotions to buy things, from the Fly Boys CD to spa treatments to art [check Ebay prices before buying] to watches and bingo. The casino is the biggest on an NCL ship, but do not expect loose machines. The good news is there was a nonsmoking area. There are all kinds of ad-on charges for stuff that used to be free, like room service. You have to pay for a special spa package or there is no access to the snow room they tout, even if you buy a regular spa treatment. One good deck area had a fee, and some ship areas were relegated to those people in First Class (that is, Haven Rooms). Yoga has a charge, slow internet gets more and more expensive, duty free liquor not much of a bargain, etc. Constant announcements tell you what is happening (even if you can read like I can and get the daily newsletters!) Good news is that handicapped folks have cabins with wider doors and can open them with a button. The theater had a couple of rows roped off for handicapped folks, but strangely they put chairs in the handicapped area that should be for wheelchairs. Overall getting around in my scooter was easier than in the badly designed Epic, but the elevators seemed small and fast. Best thing onboard, comfortable beds. The rooms had a very large amount of storage. The ship was extremely stable, even in rough weather — better than most ships. Kids had their own area on Deck 5, and seemed happy with all the activities. The library is tiny, as is the card room. NCL constantly tries to sell you certificates to be used on another cruise (and I do mean constantly). The captain will wake you up daily at 10 am to tell you the latitude and longitude (available on the TV...), so much for relaxing and sleeping late... Muzak is constantly going in every bar and hallway. There is a jogging track, but with all the people, don’t expect to run very fast if at all.... Kids will enjoy a bunch of slides, aqua area, and rope area (if weather is good...it wasn’t on much of our December trip). The Tv basically has about 5 real channels [thank goodness for MSNBC, Fox News, and CNBC- I was sick part of the time], including a movie channel (ask front desk for a schedule), plus ship’s channels which run the same stuff over and over including the Not so Newleywed Game (why do’t they run more of their games?), plus newer movies you can pay for on another channel. The overall design of the ship should have been good, but because there were fewer lounges or lounge areas, the crowding in the Atrium area often made the activities there unbearable. Be prepared to be nickel, dimed, and now dollared to death on this big NCL ship. Bring your earplugs for the Atrium, spend quiet time in your room or on your own balcony, and pray for good weather so some of the people go outside (and so you do not miss ports as we did for more sea days). Finally, do NOT buy port to airport transfers from NCL as we did, or you could find yourself waiting for two hours in the Miami sun (or rain) without cover or chairs for nonexistent buses! (and do not exit the dock without a bathroom break because once outside they will not let you back in and the only “facility” is a filthy portable type shed with rickety stairs and rails and no wheelchair access) - shame on Port of Miami! Read Less
3 Helpful Votes
Sail Date: November 2017
We sailed on the Norwegian Escape for Thanksgiving week. We were so excited for this cruise and some good family time. Unfortunately, we chose the wrong cruise. The staff was unwelcoming and down right rude. Our room attendant was ... Read More
We sailed on the Norwegian Escape for Thanksgiving week. We were so excited for this cruise and some good family time. Unfortunately, we chose the wrong cruise. The staff was unwelcoming and down right rude. Our room attendant was unfriendly and did not even greet us when we passed him in the hall. The room was not cleaned and we had to call housekeeping to find out where our steward was. And when he did clean the room, he always forget to bring towels. The shower was clogged and flooded the entire bathroom. The beds were extremely uncomfortable. Tried to relax by the pool, but they played the music and TV so loud you could not relax or have a conversation without screaming. Had to get up and get our own drinks because there was no bartender in sight! They played the same Jimmy Buffet music tape and video every single day. One member of the staff that worked the slides, disrespected my daughter saying that they should date and have babies together Making her feel nervous and uncomfortable. The food was horrendous and the service was terrible. NO ONE spoke English and they did not understand us and we did not understand them. We ate at four different specialty restaurants as well as the buffet and Main dining rooms. Same experience in every restaurant. The presentation was good but the taste was terrible. Attended the pamper party in the spa and booked a 75 minute treatment. While the girl was massaging my shoulders, I asked her to put a little more pressure and she snapped at me told me to book a deep tissue bamboo massage! This was a terrible experience and would never again cruise with Norwegian. Just not worth it. Read Less
2 Helpful Votes
Sail Date: November 2017
My husband and I thought this would be the perfect cruise for us and our two grand kids, ages 5 & 6. Our cabin steward Quinn was very polite, as well as most of the other staff onboard. Because of the hurricanes, our original itinerary ... Read More
My husband and I thought this would be the perfect cruise for us and our two grand kids, ages 5 & 6. Our cabin steward Quinn was very polite, as well as most of the other staff onboard. Because of the hurricanes, our original itinerary had changed to Falmouth, Jamaica, George Town, Grand Cayman, Costa Maya, Mexico, and Nassau, Bahamas. The embarkation went smoothly, although we had not printed our boarding passes, and the disembarkation went ok as well. Although the Escape is one of the newer big ships on the seas, the cabins are small, including the mini-suites with the extra large balcony. Entertainment for families is lacking, there were very little shows and activities for kids to do other than the Splash Academy. The Splash Academy staff was great, they helped the children put on a show at the end of the cruise. As with most things, the shore excursions were expensive for a family of four. We went on one in Jamaica and the Grand Cayman. The Turtle Excursion in the Caymans was fantastic,; my grand kids loved it. They were able to hold the turtles in the rescue tanks then go swimming in a regular pool afterwards. As always, the food was good, and we love going to the Specialty Restaurants. However, what we did not realize was some of the other staff had ulterior motives. On 11/11/17, when we boarded the Escape and got settled into our room , we discovered that the safe's battery needed to be changed, so we went to Guest Services to have it corrected. The battery was changed without our presence; no big deal, so we thought, until the day before the end of our cruise when I discovered that my jewelry was stolen from our safe. I immediately reported it to Guest Services and that is when the fear, intimidation, humiliation, reckless disregard, and coercion began by security personnel in order to change my mind about reporting the theft per NCL's protocol policy according to security. They searched our stateroom, every bag, suitcase, including my purse, all drawers, cubbies and the safe for the missing jewelry to no avail, which we could not understand. I asked why? and was told because some older people forget where they place things; which we do not fit into this category. The NCL security personnel verbally attacked us and basically called us liars in the process. I had contemplated going on the next cruise that I booked by myself out of New York on the Norwegian Gem but, decided to go since there was only two days in between once I returned home. That is another horrible story for another review to follow. Would I go again on another Norwegian Cruise Line cruise? I would like to say NO! However, unfortunately for us, we still have two pre purchased Cruise Next certificates that are non-refundable. Overall, the value that you get for your money can quickly cost you. So, cruiser BEWARE, if you go on a NCL cruise and report to Guest Services that something has been stolen from your stateroom, it can have an extremely lasting negative psychological impact on your well-being. Read Less
3 Helpful Votes
Sail Date: November 2017
My daughter chose this cruise for our family vacation. I would never book a cruise ship this large but my grandbabies were coming so we thought it would be fun. Big mistake!!! First the good: Embark and disimbarktion was pretty good. ... Read More
My daughter chose this cruise for our family vacation. I would never book a cruise ship this large but my grandbabies were coming so we thought it would be fun. Big mistake!!! First the good: Embark and disimbarktion was pretty good. Was inpressed but that is were it ends! 1. Pools. They had two. One was by the slides and was small and for kids. The other adult only pool was a joke! This pool was packed and could only hold maybe 60 people. There were only two large jacuzzi's. TWO and of course they were packed. The people on board left bottles, cans and glasses every where. 2. H2O Adult area is a big fat joke!! Nothing is there I think there was two jacuzzi's and the rest was chairs. Yuck! 3. Arcade and bowling. Bowling was $5.00 a bowl!!! Highway robbery. NCL needs to take a look at the way RCCL does there large ships. They can not even compete with RCCL. NCL also nickels and dimes you to death. The drink package that is free, yeah right it cost us roughly $183 for 2 on our 7 day for gratuities on the drink package and dinning. I can not ever go on NCL again. They are a joke of a cruiseline. Read Less
1 Helpful Vote
Sail Date: October 2017
We paid 2800 to go to Saint Thomas but they changed it to Cozumel we told them we could cruise there for 500 from galveston and not have the extra expense of flying to Miami, they were pretty rude and told us that they have the right to ... Read More
We paid 2800 to go to Saint Thomas but they changed it to Cozumel we told them we could cruise there for 500 from galveston and not have the extra expense of flying to Miami, they were pretty rude and told us that they have the right to take us where ever they want and would not refund our money or even credit us anything for the inconvenience. We did have a couple of credits for the better restaurants, "What a joke they gave us nothing" every restaurant we tried to go to they wanted a $15 up charge, on top of that most of the free drinks we were supposed to have, had a 3.00 up charge, the whole trip was a joke. We went to the Irish restaurant and ordered Shepards Pie it was Mashed potato with some kind of brown paste on the bottom, I,m from England I know what shepard's pie is . All the bar staff acted like you was in there way, with the exception of a couple who i tipped very well, the pursers desk was great and very apologetic i think they understood the whole situation. I have cruised Carnival about 30 time and never had problems like this. Norwegian will never see another penny of my money. Read Less
1 Helpful Vote
Sail Date: October 2017
We boarded the ship in Miami, FL. My reservations indicated, "Wheelchair Assistance required." My husband and I were told to take a seat at a designated area to wait for a wheelchair. We waited 4 min. to an hour. It was chaotic ... Read More
We boarded the ship in Miami, FL. My reservations indicated, "Wheelchair Assistance required." My husband and I were told to take a seat at a designated area to wait for a wheelchair. We waited 4 min. to an hour. It was chaotic and unorganized. Upon inquiry of the long wait, I was told, "we only have 2 wheelchairs." I decided to slowly make it to the room on my own.Prior to leaving the area, I filled out a short form indicating that I would not register my credit card at that moment. I figured once we settle in or before we return, I would settle any outstanding charges. That evening, we viewed our account on the TV and saw a charge for $3.50 ($1.75 x 2.) I went to Guest Services, upon inquiry I was told it was taxes for drinks we ordered while in US waters. I also requested internet instead of $50 off on excursions (We initially chose the beverage and the excursion packages.) I was told that I wait to wait 48 hours for a response. The next day, we went to breakfast and upon returning to our room, we were served 2 notices. 1 for my internet request, only stating for me to visit Guest Services and the other said,"You may still pay all or part of your charges by cash on disembarkation morning..." and "At the present time your onboard acct. has been deactivated and your signing privileges have been suspended." We were livid. What a way to start a vacation! We visited Guest Services the night before, we had a telephone in the room and yet we were never told that it was mandatory to link a credit card to the room. All we thought about was the embarrassment and humilitation we would have endured had we not received the notices when we did and order something from the bar. Again I went to Guest Services, provided my credit card and informed them that I did not want to pay the $13.99 per person per day fee, I already paid a hefty gratuity charge when I made my reservations. In response, I was told to come back the night before disembarkation. Once the ship left, An announcement was made that upon leaving US waters, 18 year olds can drink liquor. Drunken teens were scattered throughout Deck 16 and 17. This was our second cruise on Norwegian. The first was on the Gem from NY. The Buffet area was always crowded with young children handling food with their hands. This cruise is geared more for families with children. Only 2 small outdoor areas for smoking with children activities nearby., not for adults. We feel that the Guest Services Staff were unprofesional, rude and impatient. We are totally done with Norwegian. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Service 3.0 4.1
Value For Money 4.0 3.7

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