3 Helpful Votes
Sail Date: March 2019
We have cruised over 20 times at least 10 with NCL. The Escape is beautiful, but service is very erratic and not consistent. Waited 14 hours to get room cleaned after after emergency on ship. I needed to use a food tray to push all the ... Read More
We have cruised over 20 times at least 10 with NCL. The Escape is beautiful, but service is very erratic and not consistent. Waited 14 hours to get room cleaned after after emergency on ship. I needed to use a food tray to push all the broken glass to the side so we could walk to bathroom and get out of our cabin. Evacuation details posted on inside state room door has wrong information. They have no safety vest in the room. They are now stored elsewhere. When we followed directions crew told us to turn around and go in opposite direction which added ten minutes time to get to our station. This was brought up to staff and has not been addressed. Restaurant service staff is poor and slow. Did not bring what was ordered, , also we needed to keep asking staff for our order and for beverages. Food temperatures were consistently cold and under the required 160 degree safe food standards. We waited over an hour after we were seated and order was placed for our food to be served. Other people we talked with waited even longer. The premium restaurants had great food and great staff. Entertainment was excellent . Everything now has additional charges.It would be much better if they included everything and be upfront like other cruised do. We sailed out of NYC March 3, 2019. We still have not received a call from NCL regarding the cruise. Read Less
1 Helpful Vote
Sail Date: February 2019
We only chose this cruise because we did not want to fly to Florida this year. We have been on about 15 cruises, this is the first and last one on Norwegian. The ship was beautiful BUT it had very few "quiet" places that you ... Read More
We only chose this cruise because we did not want to fly to Florida this year. We have been on about 15 cruises, this is the first and last one on Norwegian. The ship was beautiful BUT it had very few "quiet" places that you could sit and have a conversation or read a book. The Atrium on deck 6 is where most of the activities took place, was a zoo. This is also where the guest services, excursions, internet café, etc also was located. Most everything took place in this Atrium on 6, including movies, games, presentations. They need to come up with a new game, The Old and New Newlywed Game has been around for 20 years. The library had about 9 tables for 4 each, no comfortable chairs. The cabin was nice, we had a room with a balcony, the room steward was excellent, no complaints there. We did give him a good tip, he went over and above. We ate most of our meals in the dining rooms, including breakfast and lunch because the buffet was crazy. The meals in the dining room were mediocre with a lot of duplication of menus. I think they don't put a lot of effort into the meals in the dining room because they really push the restaurants where you have to pay extra. The entertainment was OK, nothing great. The best show was a magician doing card tricks which was very good, but he only did one show. The shows were repeated so after seeing them once and they were not great why bother seeing it again. Read Less
2 Helpful Votes
Sail Date: February 2019
Review of NCL Escape, 2/24/19-3/3/19- Bahama cruise from NYC. Embarkation was smooth and without incident. Upon arrival, our balcony cabin (14814) was neat and well appointed. Beds were comfortable but the other 2 persons in ... Read More
Review of NCL Escape, 2/24/19-3/3/19- Bahama cruise from NYC. Embarkation was smooth and without incident. Upon arrival, our balcony cabin (14814) was neat and well appointed. Beds were comfortable but the other 2 persons in my party complained that they were uncomfortable. We were immediately met our cabin steward, Jocelyn and requested a third balcony chair which she immediately provided. She was extremely pleasant, and we shared that the three of us were college roommates 45 years ago and this was a reunion of sorts. The next day after breakfast, we found a dozen roses in our cabin telling us how touched she was by our lasting friendship. I honestly have never been more impressed by a cabin stewards’ thoughtfulness. She is an asset to NCL. Since I am a member of Cruise Critic, we attended the Meet and Mingle on the first ‘at sea’ cruise day. It was held in The District Brewhouse. This event was well planned and attended by several officers and staff representatives who made it a point to meet us and encourage our feedback. A half dozen chocolate covered strawberries were delivered to our cabin that evening. They were complements of The Hotel Director, Deepak Punia. This was a very nice touch and we felt welcomed indeed. For the most part, at least the first 5 days of the cruise, breakfast, lunch and dinners served in Taste, The Manahatten Room and O’Sheehan’s Neighborhood Bar and Grill were on point. Staff was pleasant and attentive, food was good (not great) and cooked to order. However, on day 5, there were clearly several staff changes and it all went downhill from there. Not a single meal, in any of the previously mentioned venues were served correctly. In addition, we were told by our waiter in The Taste Dining Room at breakfast to 'hurry up and order', he was rude and had no idea what he was doing. Furthermore, our food sat out in the dining room, ignored by all staff and was eventually served cold. Food in the other venues were either served wrongly ordered or cold. Tenders to Great Stirrup Cay were on time but crowded, the same applied to the Island, we were unable to get even two chairs together and found the beach jam packed with people as was the water with people bumping into people the entire time. It was a far from pleasant experience. The barbecue was self serve and was mediocre. As for the crowds on the ship, all venues were always crowded, noise levels high everywhere, even in dining rooms where they were almost unbearable, especially at dinner. We usually ended up almost shouting to be heard at every meal. All the elevators were usually packed, and many times people just pushed their way on. The layout of the ship also was problematic in that Guest Services was located directly across from an open stage and either there was loud music playing or a game-show was being hosted. I also want to mention that the Guest Services staff were barley polite, never smiled and were always late when their desk was supposed to be staffed. When they did emerge from a back room, they were moody and far from professional. This was rather shocking. As for the Casino, there were rarely people winning and the general complaint by the people we spoke to was that very few people won any money at all, most lost. Also, it was smoky and crowded and we were often unable to obtain a drink despite having free casino drink cards. Casino beverage staff was a rare sight. I do want to give a shout out to the Maitre’D at The Manhattan Room, Mr. Griffith Abad, who exceeded our expectations nightly by giving us a window table six out of seven nights. Another breath of fresh air was Mr. Gerald Castillo who made us all smile and feel welcome daily. Since I did not attend any of the shows, I cannot make a comment. We did not experience any of the specialty restaurants. Debarkation also was smooth, and we were off the ship and through Customs in less than 15 minutes. Overall, the large ship experience was far worse than I expected, I had higher hopes for Norwegian as I am a Gold card holder. It is highly unlikely I will sail with them again. Read Less
1 Helpful Vote
Sail Date: February 2019
We sailed to Florida and the Bahamas aboard the Norwegian Escape February 17-24. The purpose for choosing this itinerary was to go to Great Stirrup Cay. Florida and Nassau were bonus stops; the pinnacle of our trip was to be GSC, our only ... Read More
We sailed to Florida and the Bahamas aboard the Norwegian Escape February 17-24. The purpose for choosing this itinerary was to go to Great Stirrup Cay. Florida and Nassau were bonus stops; the pinnacle of our trip was to be GSC, our only reason for choosing this particular cruise. GSC was canceled due to high winds, even though it didn’t seem that windy. Norwegian didn’t offer any reimbursement for the lost port or a voucher to put towards another cruise to actually visit GSC. However, losing a port was not the only negative aspect of the cruise. After the announcement that GSC was canceled, guests were literally running to the pool decks to “claim” their chair. They left towels on the chairs all day to claim them, even though they were never in the chair. There were signs all over stating that unattended towels would be removed after one hour. This did not happen, so we were unable to find an available chair for four hours. Had the deck attendants done their job, this would not have happened. The day after GSC was canceled, we were scheduled to be in Nassau. We did not book a shore excursion to a more tropical beach location because we were expecting to have that in GSC. So, earlier in the morning of our Nassau port, we stopped at Guest Services to inquire about shore excursions since nobody was at the Shore Excursions desk. Guest Services told us all shore excursions were fully booked. I wanted to double check with Shore Excursions when they opened, so I called Guest Services at 8:00 AM to get in touch with Shore Excursions, but they said they were not answering their phone. I asked if they could simply walk the 20 feet to their desk and inquire about shore excursions or ask them to answer their phone. I was told they could not do that. When my husband went to the Shore Excursions desk, he was told there was available excursions, even though we were told a half hour earlier from Guest Services that everything was booked. Since my goal was to sit on a tropical beach and knowing Nassau wouldn’t offer that, we paid an additional $160 to visit Blue Lagoon Island. This is an additional expense we should not have had to incur if we had gone to GSC. Additionally, our room steward hardly came to our room. There were many nights he didn’t show up at all. We had to leave notes for him for things we needed because we never saw him; those notes went unseen for a while because he didn’t come to the room daily. His version of making up the room was just pulling the covers up on the bed and emptying the trash. The bed was never fully made after the initial day. The floor remained dirty all week. There were two occasions when our toilet didn’t flush. The fitness center was lacking, as well. The first elliptical machine I tried had no sound, the second machine had no display therefore couldn’t operate, the third machine was stuck on only one channel to watch. Halfway through my workout watching a channel I couldn’t change, the machine quit altogether. Events aboard the ship were held in areas that could not handle the sheer amount of people. When events were held in the Atrium, there was never enough seating. People were sitting 2 per chair, sitting on the floor, or had to stand. This made for an unenjoyable time, which was unfortunate considering we were only off the ship for 1.5 days. Service in the restaurants was very hit or miss. Some days we had fabulous servers; other days the server never came back to fill water glasses or check on the meals. Twice, my meal was forgotten altogether. I had much higher expectations for Norwegian. Read Less
1 Helpful Vote
Sail Date: February 2019
Everything, I mean everything, about being on this ship was completely disorganized and inefficient. Staff seemed overwhelmed and answers to questions changed depending who you asked. The food in all the dining room is the same and the ... Read More
Everything, I mean everything, about being on this ship was completely disorganized and inefficient. Staff seemed overwhelmed and answers to questions changed depending who you asked. The food in all the dining room is the same and the meat was all very poor quality. The entertainment was extremely low budget and it showed. The room service costs money but on Carnival its free. Laundry service was extremely expensive but on Carnival there were quarter machines. None of the "adults only" zones on board were enforced by staff. I saw no improvement in any area on this cruise line VS. any other cruise line I have been on and I would not cruise Norwegian again. Cabins bigger on Carnival too. We were charged for things we were not told were extra and given attitude when we requested refunds. The DJs only played random Spanish music............ The DJs only played random Spanish music........... Read Less
6 Helpful Votes
Sail Date: February 2019
Let me start off by saying that I didn't want to compare these two ships as every cruise line is different in their own ways, but the Norwegian Escape left my wife and I with a bad taste in our mouths after having a wonderful time on ... Read More
Let me start off by saying that I didn't want to compare these two ships as every cruise line is different in their own ways, but the Norwegian Escape left my wife and I with a bad taste in our mouths after having a wonderful time on Royal Caribbeans Anthem the year prior. The two boats are easily comparable as both were launched in 2015 and hold roughly the same amount of passengers, but the differences between the two are vast. I'll start from the beginning. My wife and I were on Royal Caribbeans Anthem in February of 2018 and we absolutely loved the ship. The experience itself seemed to check every box for what a cruise should be. When deciding on what cruise line to choose from, we were told you couldn't go wrong with Royal Caribbean or Norwegian. Last February we choose the Anthem, and for our second cruise February 2019, which would be for our honeymoon we choose the Escape. Embarkation Starting with the embarkation at pier 88 in NYC, we arrived around 930am which was our scheduled time. Little did we know, we wouldn't be boarding the ship until at least 3 hours later as Norwegian staff crammed as many people into the pier as possible. People were laying on the floor and sitting where they could making the place an absolute mess. Not the greatest first impression to say the least. When we boarded the Anthem the year prior, we were stepping foot onto the ship in about 30 minutes from their pier in Bayonne NJ. In this aspect Royal Caribbean has mastered the embarkation process. Buffet (Garden Cafe) Eventually we boarded the ship and decided to grab something to eat at the buffet which is called the Garden Cafe. We found it strange and alarming that Norwegian staff wasn't telling guests to wash their hands before before entering the buffet as this is a quick way germs and viruses are spread. Mind you about two cruises prior, the escape had a norovirus outbreak which caused many staff and guests to become sick. What is this cruise line thinking? On the anthem the staff ropes off the area to walk straight into the buffet, forcing guests to wash their hands in a line of sinks. So now we enter the buffet and its an another absolute mess. Walking around you were constantly being bumped and elbowed by guests while trying to keep your plate in your hands. I understand that plenty of guests had just boarded the ship and all wanted to eat just like we did, but this was a daily occurrence at the buffet no matter what time you went. The layout just wasn't made to hold a medium to large amount of people at the same time. The food quality was also sub par, with the best choices being hamburgers and hot dogs on most days. On Royals Anthem we visited the buffet quite often as there was plenty of food to choose from, and the layout never made you feel crowded or overwhelmed. Spa Balcony Stateroom After leaving the buffet it was announced that our room was ready so we started to head to our cabin. While walking down the hallway we noticed some other rooms had been decorated for special occasions with balloons and signs for birthdays and such. Naturally we were excited to see what Norwegian had set up in our room for our honeymoon. To our amazement when we opened our door there was no sign that my wife and I were celebrating our special occasion at all. What we found was a piece of paper that stated we would receive a cake at dinner to celebrate our special occasion. We didn't ask for anything to be set up in our room, but it's the little things that cruise lines do to go out of their way that can be truly special and show how above and beyond they would go for their guests. In this moment Norwegian had dropped the ball again. On the bright side our stateroom attendant was very polite and courteous. Ship Design/Layout Now for the layout of the ship, as many other reviewers have mentioned it's very cookie cutter and not aesthetically pleasing. The sight lines are awful, blocked by zig-zagging decks and walls. There's not much about the ship that wowed us. It's like Norwegian tried to cram as many restaurants into the ship as possible which unfortunately comes at the cost of passenger comfortability. Everywhere you went there was a crowd of people. The only way I can explain it is, no matter where you looked it seemed as if a show just let out and people didn't know where to go. The design of the ship forces crowds of people to be bottle necked into small areas and walkways. While on the Anthem the ship was at full capacity, but you would rarely feel that way as the layout and design of the ship helps control the flow of guests to not make it feel crowded. On the escape you absolutely knew that the ship was at its fullest capacity as you struggled to fight the crowds in every area. Numerous guests we had talked to stated that this was their first cruise and would probably be their last due to this and we had to assure them that there are other ships and cruise lines out there that don't feel the way the escape feels. Other guests even apologized to us that we were celebrating our honeymoon on the ship as they felt just as overwhelmed and uncomfortable as we did. Also be aware there is 1 laughably tiny outdoor pool on this ship that can fit roughly 30 of the 4000 people aboard. We found found it quite strange considering this is a cold weather ship sailing from New York in February. There are 0 indoor pools, just a large heated indoor spa jacuzzi which is located in the Thermal Spa. Compare this to the Anthems 2 large indoor pools and 1 large outdoor pool. Drink package After purchasing the highest drink package you would assume that every drink you order will be free. Well not on Norwegian where bottled Norwegian water will be an upcharge of $3 or more. Also you better get used to the sub-par potted coffee at the buffet because if you want any espresso drink on the ship you'll be paying extra for it. Norwegian cruise lines really couldn't include water and espresso in the drink package? On the Anthem bottled water is of course free with the drink package, along with espresso drinks and the like. In fact the Anthem actually has a Starbucks on its main floor that is 100% free with its drink package. Also if you'd like to play pool, darts, bowling, better swipe that room key because its all an upcharge to your account. Norwegian trying to nickel and dime you were common words heard around the ship from other guests. Speaking of room keys, Norwegian requires you to carry it around at all times in order to swipe for drinks/food or to enter/exit the ship and stateroom. Royal Caribbean gives you a rubber bracelet that replaces you room key so no need to keep anything in your pockets as this bracelet will do all the above. Casino The only gripe I had with the casino is that its spread out across a bunch of rooms which makes it lose that tight table gambling vibe. Rarely would you hear people cheering at the roulette or craps tables. Instead of the casino being its own entity, slot machines are spread across hallways making it look like Norwegian wanted this to be a cash grab for anyone who walked by. Shows/Musical Performances While on the ship we attended 3 shows at the theater. The Choir of Man, After Midnight, and a card magicians act. The Choir of Man and After Midnight were both okay at best, nothing to really get excited about as the shows drag along till you'e wondering when it'll end. Both shows lacked a storyline and were more cabaret style song performances. The theater itself was not visually pleasing and looked like a run of the mill movie theater. Being a musician for 20 plus years, I will say that the live band for After Midnight was excellent. The card magician was very entertaining as he keep you interested and laughing throughout his performance. Apart from the theater, every single night there were live performances in almost every bar on the ship. Now normally I wouldn't complain about this, but most of these musicians lacked talent to the point they were laughable to watch. It's like Norwegian didn't care about talent and just wanted every room to be filled with live noise. Aside from that, other reviews mentioned a common problem which is that the volume of these performers was headache inducing making you not able to tolerate being in the same area or room for too long of a time. Spa To my wife and I, the only saving grace for this ship was the thermal spa. The thermal spa, which you need to purchase a spa package or day pass for, is absolutely essential to get away from this crowded ship. We spent most of our time in this area as this was the only place where we could relax and not feel like choosing the Escape was a terrible decision. The rooms in the Thermal Spa include a salt room, sauna, solarium, steam room, and snow room. All of these roooms are relaxing in their own way. The Thermal Spa has comfortable lounge chairs/heated stone seats with an amazing view out the front of the ship. Again, this was the only place in the ship to actually get away from the rest of the ship. Sit down dining/Up charge restaurants While the buffet food on the Anthem was much better than the Escape, The Escapes sit down food was better than the Anthems. The complimentary sit down dining in the Manhattan room on the Escape offered delicious meals and the staff at all these restaurants were excellent. The food at the up charge restaurants on the Escape was also fantastic. We ate at Cagneys, Moderno, and Teppanyaki. I can't attest to the up charge restaurants on the Anthem as we didn't visit any. Ports As other reviews from different departures have mentioned, it's become a common event that the Escape frequently skips over stopping at their private island, The Great Stirrup Cay. This comes as a great disappointment as this should be one of the most relaxing stops on the trip. Without this stop, guests lose a beach day and are stuck on a crowded boat gazing out at the water they wish they could be swimming in. We were notified that we would not be stopping at this island around 930am, yet we could not get to another port until 7pm, losing an entire beach day. Remember leaving out of New York, this stop is imperative to enjoying a beach vacation in February. Losing this stop effectively hurts the enjoyment of this vacation as it's only 1 of 2 tropical ports you stop at. Reading other reviews it seems there's some kind of connection between the Escape almost NEVER stopping a this location. On the other hand, Royal Caribbean is actually currently building a dock at their private island (Coco Cay) to prevent the tendering process and therefore any disappointment of not being able to stop there. Cleanliness Referring back to how Norwegian staff allowed guests into the buffet without washing their hands, I ended up catching some sort of cold/sinus infection on the the 3rd day of the cruise. Whether or not this is related to such, by the end of the cruise you heard plenty of coughing and hacking from other guests. While walking around the ship glasses and plates on the floor and in the corners was a common sight. As a previous reviewer mentioned, on royals ships the staff would all chip together to get a task done. Plenty of times I watched as Norwegian staff would carelessly walk by a mess that needed to be cleaned up. Service of staff Whats even more frustrating than a crowded ship is staff that can't even answer the simplest of questions. Multiple times we asked a crew member a question only to be diverted to another crew member who also didn't have an answer. Sometimes the staff members actually didn't seem to have enough language in order to be able to help and communicate with us. The day before disembarkation, my wife and I approached a staff member standing next to the luggage tags and asked a simple question about which tag to use. The staff member simply looked at us in confusion and proceeded to point at the guest services line which was 20 people long. Every time we called guest services from out stateroom, we were on hold for 10 minutes with not one single person answering the phone. On the Anthem, Royal Caribbeans staff would rarely not be able to answer a question, and if they couldn't they would go out of their way to find you an answer. There were plenty of times on the Anthem that you would see multiple staff members standing around with a sign in their hand saying, "How can I help you?" Overall our experience with Norwegian cruise lines was abysmal. My wife and I absolutely did not feel as we were on vacation, let alone our honeymoon. This is not the way we wanted to spend such a special occasion surrounded by crowds, mess, noise, and confusion. To top it all an incapable, inexperienced crew that doesn't seem to care about making your trip special and unforgettable. It is unknown if we will sail Norwegian cruise lines in the future, but I can guarantee you we will not step foot on the disaster you call a ship, the Escape. If this was our first cruise, we certainly would never sail on a cruise ship again. Fortunately for us, we have experienced Royal Caribbeans Anthem, and know the wonderful experience quality cruising can bring. Read Less
5 Helpful Votes
Sail Date: February 2019
Well let’s start that myself and my wife had no choice but to book a cruise to stop the bleeding ,so to speak on gift cards that my brother gave to my daughter for her wedding that he was totally misled and told they done expire and no ... Read More
Well let’s start that myself and my wife had no choice but to book a cruise to stop the bleeding ,so to speak on gift cards that my brother gave to my daughter for her wedding that he was totally misled and told they done expire and no fees are charged to card .Well after 3 plus years each 500.00 gift card was worth 390.00. So much for no fees and cards expired 04/22. Started off with a bad taste already in my mouth, and this being my second cruise with Norwegian.1st one also out of Manhattan for convenience .Well my whole issue is comparison, I’ve been on 4 Royal Caribbean Cruises and let me tell you NCL can’t come close in any shape or form. This was a 3yr old ship compared to my last cruise less than 2 yrs ago on Royal Caribbean on a same size ship that was 6yrs old and let’s start by ambiance no comparison RC so much more elegant. Food so much more quality and diversity in regular main dining rooms. Entertainment can’t even match RC true Broadway style shows,excellent Comedians much more activity based on RC. family feud, Scavengerhunt, Quest, Belly flop contest, Horse racing poolside.etc. As far as internet I got free package 250 minutes a joke cost 125.00. You have to login and logout to stop clock on;y for email social media etc. couldn’t access my home cameras needed high speed package over 200.00 plus cost. RC cost me 130.00 unlimited for the week full access to anything on my phone. Unlimited drink package free 700.00 cost plus I paid 140.00 gratuity changes fine. RC was 530.00 for 7 days on Oasis Of the Seas. If Nowreigian were less expensive than I would say you get what you pay for, but at the minimum they are same price for cabins if not more. This is why when you compare hands down wouldn’t go on NCL again convenience or not out of my city NY.. Read Less
1 Helpful Vote
Sail Date: February 2019
I booked cruise because I had heard good things. I was quoted a price then informed after I booked and paid for cruise I would be billed additional 300.00 for forced gratuity. They bilk you left and right, but always with a smile ... Read More
I booked cruise because I had heard good things. I was quoted a price then informed after I booked and paid for cruise I would be billed additional 300.00 for forced gratuity. They bilk you left and right, but always with a smile . The excursions are not worth half of what they charge you. They had to bypass a stop , but never compensated us for loss. They charge absurd amounts for WI FI which is completely unjustified !!!! Staff was good, rooms clean. Food was good at start then they just keep recycling same dishes. Guest Services was useless and most staff are non English speaking which made getting assistance difficult at best. They either look at you with puzzled look or just misdirect you to avoid going extra yard. They are all overworked and under paid and it shows. Disappointed with overall experience. I want my money back! Read Less
6 Helpful Votes
Sail Date: February 2019
We just returned from the Norwegian Escape NY to Bahamas (Feb 17-24, 2019) We had a balcony min suite room 10238. There were 2 Adults and 1 child. We traveled during school vacation week there were approximately 5000 people on the ship ... Read More
We just returned from the Norwegian Escape NY to Bahamas (Feb 17-24, 2019) We had a balcony min suite room 10238. There were 2 Adults and 1 child. We traveled during school vacation week there were approximately 5000 people on the ship 1500 where children. Lets start with the boarding process. We did all our cruise documents BEFORE we left home and were given an arrival window of 12-12:30 we showed up at the Manhattan cruise terminal we drove down from MA the night before and stayed at a near by hotel. The terminal itself is DIRTY 2 of the 3 elevators were broken. the only working elevator was very slow. When we made it inside the terminal EVERY passenger seemed to be inline or sitting around waiting to board the boat. We waited in line for over 45 minutes and it did not move. So much for the 12-12:30 window we were told that was the same time frame everyone else was given. it took us only 5 minutes to get through the check in process once we got to the front of the line. Another family was 6 groups ahead of us it took them almost 30 minutes to get everyone checked in. once through check in we had to wait for our boarding groups to be called to board the ship. That was not bad only like 15 minutes. once on the ship we went to get lunch. WELL THAT WAS A PROCESS. they buffett area was NOT big enough to accommodate all the people on the ship. It was like hunger games trying to find a place to sit. People were sitting OUT SIDE (it was 40 degrees in NY) because they couldn't find anywhere to sit. The announcement was made that rooms could now be accessed. So we got to our room. The room was clean and wonderful. I packed items to make out room stay neat and organized while we cruise. (magnetic hooks for the walls and hanging cases for things in the bathrooms as well as suction cup toothbrush holders. There are only 3 outlets in the rooms and they are all in the bedroom area. Glad i had an extension cord packed so i could plug my CPAP machine in as well as my phone next to the bed which i used as an alarm clock and a sound machine. Our Room stewart was named ARMANDO and i swear this man didn't get to sleep. He was always busy cleaning rooms and making beds for what seemed like all the rooms on our side of the ship. NCL claims to be a freestyle crusie company no locked in dining times ect. well let me tell you that is a crock. the 4 main dining rooms which are included in your vacation were the only thing you didn't need reservations for. The shows??? We have no idea because they needed to have reservations for them and by the time we figured that out all the shows for the entire cruise were booked. Taste and Savor are 2 of the 4 places included for meals. The food is the same at both places. The service is the same at both places.I fell like the servers were over worked as they always had on smiles but you could tell they were exhausted. Some nights the service was FABULOUS other it was lacking and SLOW!!! The Manhattan room is another restaurant which is included. The menu here is the same as Taste and Savor. The Service again was hit or miss. The last place included was O'Sheehans which is an Irish pub style place. We had THE WORST experience here. Our server came over took our drink and food orders then disappeared. 45 minutes later and no drinks, no food, NO ONE came to check on us. i had to go to the greeter and basically make a scene before we got any service. Later we found out our server was at the end of his shift and just left without telling anyone he had started a table of orders. We filled out a comment card and the next day had an invitation to sit at Emelia's section of the Manhattan room she was the assistant matre D for O'Sheehans and part of the buffet and The Manhattan room. The other restaurants on the ship were all EXTRA charge. and if you wanted to eat at one of them you had best make reservations the second you got on board or you were out of luck. I will say that all the food we ate on the boat was very good. Next topic the "kids clubs' what a joke. The kids clubs only hold 120 children! There were 1500 on the boat. You would think the cruise line would see this and make adjustments to the activities schedules to give the other kids things to do. NOPE. So all week kids would be riding the elevators and using them like a toy. Pushing all the buttons and getting off. The POOLS? there are 2 yes 2 pools on this ship they are both small and 1 is for adults the other for children. There are several "hot tubs' on this ship maybe like 12 and 2 of them have working jets. the other had no jets or bubbles. They didn't have enough lounge chairs to accommodate guests so people were fighting over them. The activities on board were either extra cost or boring. We have been on several other cruises as a family and have never been so board as we were on this ship. Now on to the topic of beverage service. It would take 15-30 minutes to get a drink at ANY of the bars. they either had a long line or only 1 person working the bar. The shopping on this boat was a joke. They had a few shops not many and there were not many items in the shops. They had a "watch" store that said 75% OFF. I found the same watch on the ship via the manufactures site for $100 LESS than the supposed 75% off price. NCL offers an app so you can message each other while on the ship which is AWESOME especially if you are traveling with children or another family. Well guess what the app costs $10 per person for the messaging service. I found that yes NCL offers "free items" but they charge for more than you get for the price and the free things. I feel they nickle and dime you once you are on the ship. The only way you can get more is if you pick a haven room they get their own area for dinning and lounging and swimming. Those rooms are crazy expensive. We will NOT be cruising with NCL in the future based on this experience. Read Less
1 Helpful Vote
Sail Date: February 2019
need more elevators-long wait boarding & disembarking-guest services need more training-wi fi difficult to use-most shows not to our taste-supper club food not so good-too much noise in main dining room-quality of food seems to to have ... Read More
need more elevators-long wait boarding & disembarking-guest services need more training-wi fi difficult to use-most shows not to our taste-supper club food not so good-too much noise in main dining room-quality of food seems to to have gotten less-magician was not so good-on the plus side ship was nice-room was nice-steward MARK was excellent-food at cagneys & baymos was super good-also COM show was super good. After 22 cruises with NCL I have decided that very large ships are not to our taste. Examples of over crowding include getting into elavator so backed that any one wet from pools or beach got you all wet. Tried sharing a table in the main dinning room and it was so noisy I was not able to hold a conversation. Wheel chair assist was a 2 hour wait. Tour desk was unable to answer questions that I thought they should and that was after a half hour wait. It seemed like everything was a line and wait. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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