1 Helpful Vote
Sail Date: April 2019
This was my third time cruising with Norwegian and each cruise was better than the last. My first was the Breakaway, then the Gem, and we just did a family cruise on the Escape. Two members of our family never cruised before and they ... Read More
This was my third time cruising with Norwegian and each cruise was better than the last. My first was the Breakaway, then the Gem, and we just did a family cruise on the Escape. Two members of our family never cruised before and they said they will definitely be doing it again. From the time we boarded to the time we disembarked, the Norwegian crew treated us like royalty. Activities, entertainment, and food was excellent. Breakfast was always at the Garden Cafe where we were entertained by the "washy, washy" crew member and the "coffee, coffee, wakey, wakey" crew member. The only thing I missed was not having an open fan tail like the Gem has so we could enjoy our breakfast out in the open. We only ate at one (1) specialty restaurant Moderno and enjoyed every mouthful. We ate twice at the Manhattan Room where we celebrated our 37th wedding anniversary with a cake and was serenaded by the dining crew to "Let Me Call You Sweetheart". Unfortunately, the only restaurant we didn't enjoy was O'Sheehan's. It must be that chain because we didn't enjoy it on the other ships either. We saw After Midnight and thoroughly enjoyed it. Our evenings were spent sitting around the atrium and watching the evening activities. We'd end our evening at Howl at the Moon. Cabin was a little small for three (3) people but we managed. I will say there was plenty of storage. I can't say enough good things about our trip only that we will definitely be cruising again with Norwegian! Read Less
3 Helpful Votes
Sail Date: April 2019
We enjoyed this cruise very much. Food, service, cleanliness, almost everything was perfect. This is our 5th cruisse, 4th on NCL, and 2nd on the Escape. We had a spa mini suite this trip. The room was very nice, but no larger ... Read More
We enjoyed this cruise very much. Food, service, cleanliness, almost everything was perfect. This is our 5th cruisse, 4th on NCL, and 2nd on the Escape. We had a spa mini suite this trip. The room was very nice, but no larger than a regular balcony room. The bathroom is bigger with a much larger shower. That was very nice. Having a spa room gave us access to the Thermal Suite. The only bad thing was that we didn't get a spa pass on a previous cruise. It was AMAZING!! We ate as a group of 6 and again as a group of 15 in the Manhattan Room. Both times the food and service was top notch. Food Republic was great and worth paying the extra money, especially if you enjoy sushi as much as we do. Pinchos was amazing! We love the small plat2es concept and the food is always spectacular. Bayamo was great too! We paid the upcharge for the lobster and the surf and turf. Evreything was cooked to perfection. Le Bistro is our favorite restaurant fleetwide, and as usual it did not disappoint. The food and service here is always impeccable. O'Sheehans was eh. Not great, not bad. We ate breakfast and lunch in Taste and Savor a few times, and for the most part everything was good. We spent a majority of our time at Spice H2O. It's nice to have a place to go where kids are not allowed. Especially when you travel on a school vacation week. Service was great! District Brew House is also a great place to go with no kids! Service at every bar or restaurant we stopped at was great! Now for the bad parts. Disembarkation was a nightmare!!! Very little organization, hard to find crew to assist us with my cousins husband who was in a wheelchair, and basically rude and obnoxious passengers made it a stressful end to our vacation! And the other bad part was OTHER PASSENGERS and their UNATTENDED KIDS! What is wrong with people now a days???? Does noone know manners???? Do people not understand that you let the people off of the elevator off, especially those in a wheelchair, off before you get on?? Why is it acceptable to let your young children run amuck while you are nowhere to be found? I understand that this is not NCLs fault, but if you are reading this, please try to be nice to others. You are not the only one on vacation. The world doesn't revolve around you or your children. Show some humanity and don't act like animals. Read Less
3 Helpful Votes
Sail Date: April 2019
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that ... Read More
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that it was school vacation week (the couple we were surprising were teachers) we bid for The Haven as the other couple joining us had stayed in The Haven previously and felt that it would give us a bit of piece and quiet when we wanted it. Bids were successful, however, piece and quiet did not come with the upgrade. The Haven was full of kids which filled all three hot tubs and the pool day and night (we never got to use either). Parents appeared to have disappeared for the entire cruise and between wet towels being thrown around the pool area and loud games of Marco Polo we couldn't even enjoy sitting on the upper deck (pool is open for 2 decks). Our attempt to use the adult only pool outside The Haven was not successful either since the adults only rule was not enforced. Other benefits of The Haven were great but unfortunately overshadowed by the constant running, pushing, shoving, etc. We are not against kids (have our own) but were put off by the lack of parental control and lack of staff enforcing the rules. Cabin steward provided superior service, entertainment options were top notch and specialty dining very good. If we try NCL again it will definitely be a different time of year. Read Less
Sail Date: April 2019
I chose Norwegian just to try something different, as i have been a Royal Caribbean cruiser. I was told from a friend of mine that she loves Norwegian, so my husband & i decided to try a different cruise line. We usually travel in ... Read More
I chose Norwegian just to try something different, as i have been a Royal Caribbean cruiser. I was told from a friend of mine that she loves Norwegian, so my husband & i decided to try a different cruise line. We usually travel in September, However we traveled this year for our anniversary in April & was very overwhelmed with the amount of children on board. We did not realize that it was spring break. Kids will be kids but it made our cruise miserable as they have no respect for the handicapped. The food in the Garden Cafe was never hot enough, You did not sell Newport menthol on your ship. There are not enough elevators to accommodate the passengers on board. I really was very dissatisfied with the amount of staff that you employ that do NOT speak English although very polite, just cant understand. My stateroom steward Kiran was an absolute Blessing as he was very attentive to my Husband & i truly appreciated that. Read Less
2 Helpful Votes
Sail Date: April 2019
First time on the Escape. I've been on the Gem and Breakaway as well another cruise lines. Embarkation in NY always seems to take a long time. Waited about an hour before boarding. I had a mid ship mini suite. The room was ... Read More
First time on the Escape. I've been on the Gem and Breakaway as well another cruise lines. Embarkation in NY always seems to take a long time. Waited about an hour before boarding. I had a mid ship mini suite. The room was spacious. The bathroom was quite large. My room attendant Leo went above and beyond for me. The ship is clean. The areas were all clean. The staff was friendly. Everywhere. The ship is basically the same as the Breakaway. The same issues with the Breakaway are with the Escape. The atrium is too small for all the events they hold there. If you have to pull out folding chairs for the people then perhaps hold some of those events in the theater. The smoke from the casino is overpowering. It wafts up into the 6/7/8 area. The pools are too small for 4200 people. The entertainment was enjoyable. The Choir of Man and Howl at the Moon were great fun. The specialty restaurants - Cagneys, LaCucina and Le Bistro were excellent. The buffet and Savor/Taste were ok. Thermal Suite Well worth the extra money. Bermuda was great. We had 3 days of sun. It's nice staying in one place and being able to come and go as you please. One perk, and this is a good one, is NCL has a free ferry to St. Georges. This makes it easy to go to the Caves, Tobacco Bay and the town. The ferry is the nicest I've been on with the reclining seats. The worst part was the disembarkation. We knew we were going to be late because of the weather on Saturday so there is no excuse for how the Escape handled it. I had the green tag which would be self carry first off. Well at 8 AM there were lines from the front to the back, up the steps, in the elevators. It was totally ridiculous. 2 hours on line and only saw one staff member who tried to get some type of order to the line. About an hour into being on line and the cruise director made an announcement about what color tag should proceed to the deck. Everyone laughed. Clueless for sure. It took 2 1/2 hrs to get off the ship, get through customs was easy. this left a bad taste in my mouth. Overall is was a nice cruise. The staff really works hard. Bermuda was beautiful. Read Less
Sail Date: April 2019
Cruised to Bermuda over Spring Break. Disembarkation left a sour taste, but trip had lots of highs and lows. Kids loved ropes course and arcade. Not enough pool space for kids/family. Spa/Haven and adult only areas are great for adults but ... Read More
Cruised to Bermuda over Spring Break. Disembarkation left a sour taste, but trip had lots of highs and lows. Kids loved ropes course and arcade. Not enough pool space for kids/family. Spa/Haven and adult only areas are great for adults but not as much for family. 12 year olds would not go to Splash Academy after bad experience the first night. Best dinner was hibachi. Food overall, including main dining room was good. The mid-April cruise to Bermuda is a little cool to fully enjoy waterslides and decks, especially while at sea. Worst part of trip was disembarkation where we were directed to a line that we stood in with self-assist luggage for about 3 hours. No organization or willingness of staff to direct traffic as folks came off elevator and stepped into line (unlike when we got off elevator and were directed into the line to nowhere). Attempts to get help got no results. Other cruisers said could not remember such a bad disembarkation experience. In general guest services and shore excursion staff were not that helpful on this trip. Staff for rooms and restaurants were excellent. Read Less
3 Helpful Votes
Sail Date: April 2019
Embarkation - Entering the terminal by car was a mess. There was no signage or guides to help you through. I have been on enough cruises to know that it is customary to drive in, unload bags with the porter and proceed to the car parking ... Read More
Embarkation - Entering the terminal by car was a mess. There was no signage or guides to help you through. I have been on enough cruises to know that it is customary to drive in, unload bags with the porter and proceed to the car parking lot. So here, you pass the entrance to the parking first and the bag drop was at the end of the line. Then we had to exit, loop around the block in heavy traffic and then get back in the same line and enter the parking lot. In retrospect, we could have entered the parking with our luggage and rolled it to the porters. Better signage or guidance upon driving into the terminal would be most helpful. After the parking frustration, things went more smoothly and we boarded shortly after moving through the check-in line. RCI does a much better job of allowing passengers who desire, to take care of many of the check-in steps while at home and then checking people in with mobile devices instead of requiring everyone to get into long queues for the check-in desk. Food and Beverage. We had great service all around. Bar service was the best I ever encountered. Service in all the restaurants was also solid. We were generally pleased with the food in all the complimentary restaurants. The decor was nice as well. Buffet food quality was a bit of a letdown in comparison to those we have experienced on other ships. We had the beverage package and it was nice to not need to sign a slip every time we ordered a beverage. Last time we cruised RCI, they still require a slip to be signed every transaction for some reason, perhaps for the extra gratuity pitch. Entertainment - Choir of man was fun and the Levity comedians on board our sailing were great. We wanted to see the Elton John show, but by the time we found out about it, (not listed as an option prior to cruise) it was always sold out. Other than that, we were not enthused, and the entertainment paled in comparison to the offerings from RCI’s Anthem of the Seas sailing a similar itinerary. Ship - we really did not care for the layout of the ship. The restaurants were fine, but we never found a favorite lounge-around/hangout spot on the ship that was not crowded. The water slides were great, but the hours for the ropes course were oddly quite limited which meant lines were always insane. As my title states, this is the smokiest ship I have been on, which I found odd on such a modern ship. The casino is not as isolated as on other ships, so the majority of 7th deck, including areas with shops and bars, smells like an old ash tray. Also, smoking was permitted at all the outdoor bars including the one directly adjacent to the smallest jogging track at sea. So if you are a smoker, you’ll love it. If not, not so much. Fitness center was also quite small for such a large ship. You get the gist of the target demographic for this ship. Bermuda was nice as always. We did not use any of the NCL excursions, as Bermuda is easy to do on your own. Just get a transportation pass which gives you access to all the busses and ferries and you can get to wherever you need and book direct with whatever it is you want to do. There is a kiosk near the ship and the staff are quite helpful. For example, the aquarium and zoo is a great little visit. Entry is 10 bucks per person and transportation is about the same. The complimentary NCL ferry to St. George’s was awesome and much appreciated. Tobacco Bay and surrounding area was wonderful. Disembarkation - lucky four us, we had the earliest time for luggage walk-off and we headed down early since finding an elevator can be maddening. We were placed in a que in the casino and waited about a half hour after our scheduled departure until we were cleared. Those coming later were frustrated as there did not seem to be a system to organize all the people who were showing up. We were delayed due to weather, so perhaps that caused things to back up more than usual. Once we got off the ship, proceeding through customs and leaving the terminal and NYC by car was smooth. Overall, the crew made this a bearable cruise. We always make the best of the situation and even though we didn’t really care for the vibe of this particular ship, we still had a nice vacation. The new NCL Encore coming next year has a large observation lounge in the front and some more exciting-looking entertainment, so we’ll look forward to giving that one a try. Read Less
1 Helpful Vote
Sail Date: April 2019
This was my 6th cruise - 3rd on Norwegian and 3 previously on Carnival. We had a party of six - two connecting staterooms on the 8th floor. Three adults and three children. Embarkation - Manhattan Cruise Terminal - The fastest and ... Read More
This was my 6th cruise - 3rd on Norwegian and 3 previously on Carnival. We had a party of six - two connecting staterooms on the 8th floor. Three adults and three children. Embarkation - Manhattan Cruise Terminal - The fastest and smoothest embarkation I have ever had. We were a little early. We drove five hours that morning and allowed extra time for traffic. Since we had no issue with traffic, we arrived around 10:30 am and parked, had no wait at any of the checkpoints and walked right up to the counter to check in. We did have to wait in the holding area for an hour or so, but way better than waiting in line for an hour. A+++ for Embarkation. Stateroom - We were in 8154 and 8152. My parents have mobility issues and these staterooms were perfect. It was great to have bars, shopping and restaurants on the same floor. Even for me and the kids, it was nice not to have to deal with stairs and elevators all week. And when we did leave the floor for the casino, atrium, dining, we were only one or two floors away. Definitely would recommend these room and I would book these rooms again. Room Steward - Our room steward was not out-going or friendly as on other cruise. I did not personally meet him until the third day of the cruise and even after that he never greeted me or the kids all week. He did keep the cabin clean, towel animals and due diligence with his tasks, but not friendly at all. On Tuesday night of the cruise, officers were making their way around the restaurant at dinner. They stopped and asked how our cruise was, so I mentioned that our room steward was not as out going as I previously experience and at that point in the cruise, had not even met him. I stressed he was keeping the stateroom up and it was not a compliant, but rather just a difference. There response was outstanding. Later that evening two officers came to my stateroom, one being the head of housekeeping, talked with us for a while, gave me their cards and then sent a platter of chocolate covered strawberries the following day. The steward did not get any friendlier during the week, but the officer response was professional and I was completely impressed by their response. Staff - Overall all staff were out going and friendly. From the dining staff to buffet attendants, they had smiles and interacted with me and the kids. I have never seen officers present as much on a cruise than I did on this one. Daily I would see more than once top officers greeting and mingling with cruisers. Bar staff were all good and friendly. Chris at the outdoor 5 o'clock somewhere bar was the best. Food - Buffet was good. Good selection, Temp and taste was good. We did the Brazilian restaurant and that was outstanding. I think that is the best specialty dining option. I thought all the options and food in the main dining rooms was very good. Service was good also, with servers interacting with us every night. Entertainment - Similar to other reviews, I would agree that the atrium got packed and the size of the crowd discouraged us from participating in some of the activities. I did see other passengers also look at the crowd, looked discouraged and turned around and leave the area. The venues at night were good and due to the multiple venues, they were not overcrowded. I am generally not picky with the type of music I listen to, so I would just find one not overly crowded and hang out their for the night. Casino - Saw people hitting jackpots ($1200 +) at least four times. So the casino did pay. I had my best day on the last day of the cruise. Down for the week, but I thought the machines were no different then the casinos back at home. I did not think the cigarette smoke was that bad. I even played in the smoking section at times. Disembarkation - The ship was a few hours late due to weather. So disembarking was a process. But rather than complaining about it, knowing that it was going to be a process we made sure we got out of our room early, got comfortable seats in the Tobacco lounge, kids had tablets charged and hung out. 5000 people have to get off the ship, there is going to be waiting. I will definitely consider sailing on the Escape again. Read Less
2 Helpful Votes
Sail Date: April 2019
The Escape is beautiful and well maintained. Was not anticipating the food to be as good as it was. Loved Taste and Savor as well as the Garden Cafe buffet. The Manhattan Room was elegant and had great entertainment. The show in ... Read More
The Escape is beautiful and well maintained. Was not anticipating the food to be as good as it was. Loved Taste and Savor as well as the Garden Cafe buffet. The Manhattan Room was elegant and had great entertainment. The show in the Supper Club was fabulous! Loved freestyle dining. Cagneys steakhouse was wonderful but we were disappointed in the food at the French LeBistro. The show in Escape Theatre, Choir of Men is a headed for Broadway show. Service in all of the restaurants was outstanding. Five o'clock somewhere was our meeting place with a great outdoor bar. O'Sheehans was our cheers and the bartenders were wonderful and came to know us well. All liquor was top shelf as was the wine. The adult only pool on the 17th floor got us away from the many families that were on the ship that week. Embarking and disembarking were both very organized for that amount of people. Downloading the NCL app allowed you to be able to call and text friends on the ship ($10 per phone for the week) and no wiFI package will be necessary unless you want it ($99/weeK) Casino was great (won $90 on slots) but smell of cigarette smoke was a downer. Read Less
1 Helpful Vote
Sail Date: April 2019
We booked with Friends who had never cruised b4 , then realized it was school vacation week so we opted for the haven, as we got upgrades, we got split up our friends moved to the 17th floor we were moved to the 9th. with no one to call ... Read More
We booked with Friends who had never cruised b4 , then realized it was school vacation week so we opted for the haven, as we got upgrades, we got split up our friends moved to the 17th floor we were moved to the 9th. with no one to call at NCL about this (we had a forward facing cabin that had an obstructed view of the staffs bow area) with a window in the bedroom that overlooked the staff area of the bow (no view) but people constantly working outside of our window. We were also directly above some sort of loading area with constant banging. We were woken up at 4:30 in the morning to the crew pressure washing outside of our bedroom window. Although the room itself was beautiful, we were extremely disappointed with our view and all of the activity around us. We were also disappointed in the separation from our travel companions. We bid to be in the Haven but were placed in a room 8 floors and 1/2 the length of the ship away. My husband suffers with severe foot pain and walking this distance was very difficult. Our room had access to the Haven but we were not in the Haven even though we paid the same amount of money as our friends. When we booked the cruise, we had a $500 credit to apply to our account and we are latitude members, so we do not understand why our travel companions, with no credit and no latitudes rewards ended up paying the exact same amount as us. It seems that they jack up the price to eat up the $500.00 credit. During the time that we spent in the Haven, the children on board ran wild. We paid extra to have an area away from the large crowds of people. We understand that it was school vacation but we couldn't even sit by the Haven pool (which should be quiet) because the pool and hot tubs were filled with children screaming MARCO POLO (which should be banned, especially in that area) Eating in the pool, throwing towels in the hot tub etc. I understand that kids will be kids but if the parents were not going to control them, it should have been up to the staff to say something. Even when we went to adult only areas, it was saturated with kids, including the adult only hot tub and pool, adult only bars, kids taking up seating, sleeping on couches so the parents could stay up and party. The theater had signs saying "no kids" in the front 3 rows, however it was packed with kids. For the record, there were many many people complaining about the behavior of the kids and lack of parental responsibility. I have been on many cruise vacations and the Escape is a beautiful ship but we were highly disappointed that we paid so much extra for a peaceful vacation and didn't get it. For the record, we have 4 grown children and multiple foster children so we are not immune to how children behave but would never allow them to behave in this manner ..... and one other thing who designs a ship that has SMOKING in a casino to have the casino OPEN AIR to TWO FLOORS ABOVE??? Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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