1 Helpful Vote
Sail Date: June 2019
We went on this cruise because we were traveling as a family group of 24, with ages ranging from 2-96. It is not a cruise I would select traveling as a couple of empty nest adults. Frankly, the children's activities were also ... Read More
We went on this cruise because we were traveling as a family group of 24, with ages ranging from 2-96. It is not a cruise I would select traveling as a couple of empty nest adults. Frankly, the children's activities were also lacking, as described below. A few tips: 1. The ship was vastly overcrowded. There is ONE adult swimming pool (and the adult-ness is not enforced) for 5200 passengers. The pool at our 200-unit condo is at least twice the size. The one children's pool reeked of urine. The hot tubs are small and not particularly hot. I never went into one pool or hot tub on our week long cruise, they were that unappealing. Naturally, it is impossible to get a lounge chair for the same reason. 2. The beverage package includes wine- yet only up to $15. The only included wines were underwhelming and there are no $15. glasses; it's $9 or you pay full price for anything over $15, which is the wines you might care to drink. 3. Child Care- there are no included children's activities for under 3 year olds. Our grandson went once to the afternoon children's center and was so upset about the experience that he never went back again. Also, the ship needs to have an option for in-room babysitting at night. We were willing to pay for babysitting, but unwilling to have him fall asleep in one place and then need to move back to his own room. 4. Don't bother with internet. It is very expensive and hard to log out of. Consequently, our minutes constantly disappeared with every use. 5. The staff is trying and most were kind and helpful. Security staff are unnecessarily harsh. 6. Food is decent, though certainly not memorable. We enjoyed meals at Cagney's and Le Bistro, for which there were a la carte upcharges. All in all, we have done 2 other multigenerational cruises on Royal Caribbean, and we enjoyed those more. Read Less
4 Helpful Votes
Sail Date: June 2019
For a new boat, the Escape had many flaws and was just average. It was ENORMOUS, but not in a good way, in my opinion. Although I have heard good things about Norwegian, my family and I did not love the Escape. First of all, the main adult ... Read More
For a new boat, the Escape had many flaws and was just average. It was ENORMOUS, but not in a good way, in my opinion. Although I have heard good things about Norwegian, my family and I did not love the Escape. First of all, the main adult pool was WAY TOO SMALL for such a big ship. Not sure why they designed such a big boat with such a small pool. And the worst part of it was, it was either 8 feet deep where you had to tread water, or you had to sit on the side, but because the pool was so small, there was never anywhere to sit. Second, because there are 4000 people on this ship, the decks were lined up with endless rows of lounge chairs so tight that it was extremely hard to pass through and we felt like sardines while we layed out. There were no tables whatsoever to put food or drinks down either. Would’ve been nice to see some comfortable lounge seating with tables on the upper deck by the glass. Although lounge seating is available on the eighth floor deck but it is very cool and shaded and is in a designated “quiet area”. The restaurants had good food, but not great like you would expect on a cruise. It was just OK. Water slides and zip lines always had long lines and my kids went on only once. (Personally, I thought they were an eyesore on the boat.) Service overall was friendly. Their show “After Midnight” was the only entertainment I really enjoyed. However, the ship did have a lot of very nice tucked away bars and the drinks were delicious, using top shelf liquor. Overall ship was very clean. Embarkation and disembarkation was extremely smooth considering the amount of people. Read Less
1 Helpful Vote
Sail Date: June 2019
We just returned from our cruise on the Escape yesterday. We had an amazing trip that didn't not disappoint. The ship was beautiful! We were able to board the ship around 11 am (ish) and our rooms were ready just before 2:30. ... Read More
We just returned from our cruise on the Escape yesterday. We had an amazing trip that didn't not disappoint. The ship was beautiful! We were able to board the ship around 11 am (ish) and our rooms were ready just before 2:30. Believe it or not, our luggage arrived at our room at 3:00! The food on the ship was very good. We were lucky enough to get a free specialty dining package (3 meals). Cagney's hands down gets five stars. My husband had the porterhouse and I had the rib-eye and both were amazing. We also ate at Teppanyaki one night, which was very good as well. The fillet there melted in your mouth and our fellow diners told us that the fillet there was better than it was at Cagney's (we didn't not have the fillet at Cagney's, so I can't offer our opinion on it). The last specialty restaurant we ate at was Moderno. Moderno was just okay. I don't think that we would go there again on future cruises. We ate at the buffet a few times for breakfast and lunch and it was also very good. We also ate at O'Sheehan's quite a few times, which we had not done on our previous cruise. We had prime rib for dinner there twice and it was very good. Their wings are really good! We attended the Cruise Critic meet and greet the first day at sea at the District Brew House. NCL did a wonderful job here as well. We sampled several types of brews and they served hand passed hors d'oeuvres. It was nice to meet other group members as well as senior staff. The staff spend a good amount of time mingling with us and answering any questions we might have had. The senior staff are very accessible if needed. We enjoyed all of the entertainment on board. We thought that The Choir of Man was excellent. After Midnight was just okay. We stayed for the entire show but a majority of folks did get up and leave during the show which we thought was rude. Would have liked to have seen something a little more upbeat and appealing to a wider audience. The pool of course was a disappointment. It seems the ships keep getting bigger and the pool areas smaller. Cramming thousands of people around a pool similar in size to back yard swimming pool isn't very enjoyable. Everyone makes the same comments about the pool but it just falls on deaf ears. There were also "adults only" signs around the pool, which were not enforced. We did get to spend some time on the Spice H2O deck which was for adults over 18 during the day and that was nice. The caves with the water falls were pretty cool. Bermuda was beautiful as always. We do our own thing in port so I can't comment on shore excursion except to say that it seemed like a lot of people do take advantage of them. We love to just spend our time on the beach and doing a little shopping. Transportation (ferries, buses, taxis) are easily accessible and aren't all that expensive so getting around on your own is easy. As we live close by, we love cruising out of New York. We also love the Bermuda itinerary, so we will definitely be going again! Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise because we had a limited time-frame to book and because it left out of NYC. I like that we don’t have to fly. We always park at the pier it’s $40 a day and it’s the closest parking. There are other options such ... Read More
We chose this cruise because we had a limited time-frame to book and because it left out of NYC. I like that we don’t have to fly. We always park at the pier it’s $40 a day and it’s the closest parking. There are other options such as Uber and spot hero to find close parking but this works best for us. We have been to Bermuda before and we really liked it. Especially the fact the boat is in port over a 3 day period. We arrived at the pier about 11:00 and we had hardly any line to wait in. We dropped the luggage off with the porters (who work in part for tips $1-$2 a bag is standard. We wanted to avoid the craziness of the buffet for lunch so we just had some water and soft drinks in the starlight bar next to the casino because our room was not ready. Once it was we went up to the mini-suite we had bid on and won ($50) it had a larger bathroom with a multi jet larger shower and a double sink. The bed was a king (2 twins pushed together) it was not very comfy (the MSC bed was a foam bed ) very thin foam. Pillows were ok. The closet had sliding doors with several shelves (plenty of storage for 2) on one side and a bar with hangers on the other side. There is a small safe (4 digit type) in on one of the shelves. One thing we noticed was that the lights on either side of the bed had usb plugs to charge phones, iPads etc. the vanity area has two three prong plugs and one European plug. We always bring a power strip (non-powersurge type) so there are plenty of spots for us to charge things. There is a small coffee pot that uses pods, not a Keurig. They provide coffee decaf tea, cream, sugars and cups. It’s small one cup. They did away with the ice bucket and I noticed the stewards didn’t have a cooler with ice in the hall anymore. So think ahead of you want ice you have to get it from the buffet. The hair dryer is an economy type that is slow, but not having to carry one from home makes up for it. The cube stool under the vanity has a hard top that is removable and acts as a tray. We use it on the small table on the balcony. The balcony was not very large, just enough room for 2 chairs and a small metal/plastic table. The a/c turns off when the slider is open so we had to be sure the door was closed properly or the a/c wound turn off. The mini bar is not included, it’s all extra, it’s expensive. Also the bottle of water (Aquafina) with the tag is extra. It’s better to buy a water package once on board. We bought on line and it was more money. They don’t allow you to bring water or soda on board any longer. Wine may be brought on, but they charge a corkage fee (not sure how much). The ship will provide distilled water if needed for a cpap although it was difficult at first for the crew to understand what we were talking about. The vanity has a small tv with a few news channels, a movie channel and a bunch of ship channels. The TV can be used to check your account and reservations, but sometimes it takes s while for things to show up. We had s cabin on the 13th floor, sadly sandwiched between a family who were back and forth slamming the doors and yelling across our balcony. So it was noisy. The last thing about the cabin is that there is slot right inside the door that controls the power for the room. It’s designed for you to put your room key in when you come in and take it out when you leave. Any card with a magnetic strip seems to work. I used a casino card from another casino and we were able to continue charging our electronics. The ship is really beautiful and clean. The elevators are ridiculous. There are 4000 plus people and only two sets of elevators. I use the stairs most times except when I had on heels. We didn’t go to any shows, game shows or slides because the boat was absolutely packed with kids. They seemed to be running unaccompanied in packs. Dashing on the elevators knocking wine all over me, no manners. We tried to partake in some of the games offered on the boat like the ropes, bocce, mini golf and pools and hot tubs, but they were often monopolized by the kids. They also ran the halls at all hours sounding much like a stampede. The hot tubs in the adult (H20 area) were full of adults who never seemed to leave. Somehow there were kids in the grotto area too. The movies they played in h2o were kid based. I kind of felt like I was in the wrong all the time wherever I went on the boat. One thing i did for myself was book the Thermal Spa, it’s expensive $199 but it’s worth it. It has a thermal pool, hot tub, heated loungers, a snow room (-14 degrees), steam, sauna etc. they have fruit infused ice water, hot tea and oranges to snack on and the best part no kids! Don’t get me wrong I like kids, but not when they are acting like maniacs. I will never again book a cruise when kids are out of school. I learned my lesson. . NCL likes to nickel and dime its passengers and it has only gotten worse with time. We don’t eat out often so when we vacation we like to eat in the better pay restaurants. I can’t comment on taste, savor or the Manhattan room because we didn’t eat there. We went to Cagney’s (who now charges extra for shrimp cocktail) the fish restaurant (which had an up-charge on top of the dining plan and additional charge on top of that for previously killed lobster) it wasn’t good. The food was almost always cold, including the sides. Steaks were overcooked, seafood under cooked. Soups bland. Went way down hill to save a buck! The buffet is and has always been ridiculous. The food cold, mostly carbs, bland tasting. Add to that a bunch of kids dashing in and out in front of people and it was less pleasant. One good thing was the crepes station in the late afternoon/evening. Lots of topping choices, fresh made. And the omelette stations provided fresh egg options if you asked. The toasters were slow and it usually took 3 trips to toast a muffin. That is most likely because so kids don’t burn themselves (in spite of the warning signs). The few issues we had were ignored by the customer service staff who must have been at the end of their contract. They were trying sometimes, but they were tired and beat. They didn’t seem to care much. The room steward was good. Sam I think his name was, or a variation of that. He did kind of take his time with cleaning the room, and there were no towel animals. The at sea days were beautiful weather wise, but there was no getting a lounger after 10:00 am. The crew tried with the little stickers (indicating they had not seen anyone using the chair in a while) but they gave up after a day. We had better picks on shore days. Bermuda is a beautiful, friendly island, but it was crowded at the beach. We purchased two day bus/ferry passes somewhere in the $31.50 per person. We were able to go all over the island by bus and ferry to Hamilton. The bus hub was in Hamilton and all busses started out there. I think pink poles (at bus stops) brought you to Hamilton and blue poles brought you away from Hamilton. This time around we went to the small aquarium/zoo and it was (for the price) a fine way to kill two hours. NCL purchased an older high speed ferry from Block Island RI (I think I remember seeing it a few years ago before the refurbishment) and NCL uses it to bring people out to St George. It’s a nice 45 min ride. Of course the only rain we had the whole trip was just when we were heading to tobacco beach. So we went to the Fantasy Caves instead. We went to Crystal Caves last time. They were beautiful and the guide let us pose for pictures with ”Simba” which was a broken stalagmite that everyone seems to hold up the way Rafiki held up Simba in the Lion King. It was fun. We went over to the bar/restaurant The Swizzle Inn. Food was excellent. The final day we spent at the royal Naval Dockyard Shopping and having lunch at the Frog and Onion. I recommend the brisket sandwich. Then we were back on board to do as many with balcony’s do: watch the people who get back to the ship late. Read Less
Sail Date: June 2019
The ship is huge! We ate most of our meals from the buffet because it was quicker. All the food was awesome with lots of choices. There are 3 main dining rooms serving same food just different atmospheres. We didn’t go to any of the ... Read More
The ship is huge! We ate most of our meals from the buffet because it was quicker. All the food was awesome with lots of choices. There are 3 main dining rooms serving same food just different atmospheres. We didn’t go to any of the specialty restaurants because of the extra charges. The Starbucks on board was priced correctly and tasted just like my Starbucks at home. Our balcony room was roomy for 2 adults and a teenager. The room was clean and kept clean all week long. The bed was comfortable. The sun decks and pools were over crowded. People leave towels on chairs so we walked around a lot looking for a place for 3 people to sit. The hot tubs are not hot tubs. They are lukewarm so I don’t understand why they advertise they have hot tubs. Something that wasn’t well planned is they have a smoking area right by the running track and kids play area. The port of New York was easy to. We traveled Sunday to Sunday I’m sure it’s a different story during the week. Bermuda was beautiful! I loved that we docked for 2 and 1/2 days in Bermuda. We definitely will go back after we adventure to other islands first. Read Less
Sail Date: June 2019
AMAZING CRUISE!! The Escape is a beautiful ship, there are plenty of activities if you choose. We prefer to relax at The VIBE a private area with comfortable lounge chairs and a bar. Additional cost but well worth it. The ... Read More
AMAZING CRUISE!! The Escape is a beautiful ship, there are plenty of activities if you choose. We prefer to relax at The VIBE a private area with comfortable lounge chairs and a bar. Additional cost but well worth it. The tube slide is great for both young and old! Be sure to give it a try. We ate at all of the specialty restaurants, food choices, and service were excellent. Our favorite was La Cucina, the Burrata and Veal Osso Bucca was our all time favorite we went back twice! Crap Cake at Cagney’s and Escargot at Le Bistro were exceptional. All a must try. The only restaurant to serve lobster was Bayamo, the service was great, appetizers very good, not sure if we would go again because of all the up charges added to the dining package. The shows were excellent Choir of Men exceptional. The Supper Club offers dinner and a show. Very enjoyable! Deepak the General Manager/Hotel Director of The Escape was always around and all of the staff was very well organized under his direction. All of the staff are helpful and friendly always ready to assist in any way. If you are in the New York area, this cruise is an easy one. I especially love going under The Verrazzano Bridge. The view from the top deck was awesome! Bermuda is beautiful, plenty of things to see and do. We went to St. George, NCL provided a complimentary ferry there. There are free historical tours in St. George, Royal Dockyard and Hamilton for history fans. Other recommendations for Bermuda The beaches, The Caves, the aquarium. Love to cruise Love NCL Read Less
2 Helpful Votes
Sail Date: June 2019
My wife and I were looking for something special to celebrate our 30th Anniversary. Talking with family and friends about what and where to go everyone said they or someone they knew had been to Bermuda and nothing bad was ever said. So we ... Read More
My wife and I were looking for something special to celebrate our 30th Anniversary. Talking with family and friends about what and where to go everyone said they or someone they knew had been to Bermuda and nothing bad was ever said. So we had a place now how to get there. Our older daughter had been there last year flying in and staying a week but we were looking for something a little more relaxing. Since we have cruised before we decide to look at that and we found Norwegian fit our needs best. We booked a year in advance and had to change sailing dates due to work conflicts which was not an issue with the help of our Norwegian cruise advisor. Sailing day arrives and what excitement. Since we didn’t have to fly to NYC we used that savings to upgrade to a suite and it was worth it. Check in went smoothly and we were onboard being served lunch while the cabins were being completed. Finally got to our suite dropped off our carry on luggage then off to explore and grab a drink. The one thing that stuck with us was how polite and considerate the staff was and very helpful, you had a question you got an answer with a smile sometimes they would take us to where we wanted to go. Food need I say more, awesome! Shows were entertaining. We do want to give special props to Alvin our cruise director and his staff. They made every day and night exciting with their entertainment. We were able to have dinner with the senior officers one night which was very nice. The only down side to the cruise was getting a lounge chair at the pool. Only two days we were able to. And if you think you can get out early to put down a towel to save the chair for later we’ll the staff monitors use if unoccupied for an hour they remove the belongings. You’ ll understand when you’re trying to find a seat why they need to be vigilant about this. Bermuda itself was excellent. We booked our excursions thru the ship which is a wise move. If you have a problem you have someone to help but we didn’t have any problems just peace of mind. So if you want something special book the cruise to Bermuda on Norwegian. BTW next year 2020 they bring their newest ship to sail Bermuda. Read Less
1 Helpful Vote
Sail Date: June 2019
My Husband and I have been on many cruises including the Norwegian Escape. June 23rd 2019 we took our son/wife/kids. Maybe it was because of the adorable girls ( ages 3&6) and celebrating my granddaughters 3rd birthday but I have ... Read More
My Husband and I have been on many cruises including the Norwegian Escape. June 23rd 2019 we took our son/wife/kids. Maybe it was because of the adorable girls ( ages 3&6) and celebrating my granddaughters 3rd birthday but I have never ever been on a cruise where the staff was so incredibly nice and accommodating. Our room steward Paul actually understood our needs and wants (many just shake their head and smile and do not help) Not Paul he even made a cake out of towels for the birthday girl. IONELA OPRISAN was amazing with the attention he gave us...KIVANC UCAR was beyond nice. I wish I had all the other names...yes one or two were rude (towel guy) but for the most part EVERYONE was so nice. Maybe the other ships should learn a lesson from the Escape (GEM ??) No matter how good the food is ( it was on the Escape) or the shows ( great again) the spa, gym, shopping (disappointed stores on the Escape) etc it could all become a bad experience if the service is not goo (GEM again) already booked on the Bliss....can't wait thank you Escape for making our family trip a great one :) Read Less
Sail Date: June 2019
The staff was amazing starting from the time we got on board until we got off. They made our stay a memorable one. We adored Gerald Casillo! He was the best! The food was incredible and this included the Garden Cafe as well as the ... Read More
The staff was amazing starting from the time we got on board until we got off. They made our stay a memorable one. We adored Gerald Casillo! He was the best! The food was incredible and this included the Garden Cafe as well as the specialty restaurants. We found the bartenders to be not so friendly and seemed annoyed at times when ordering drinks. Although we were only able to see The Manhatran Club because we were too late in trying to see other shows the entertainment was top notch! The Karaoke at the 5 O'Clock Somewhere Bar was the best. Both my husband and I along with our kids spent alot of time there and Rafiqic was by far the BEST!! Alex the cruise director rocked it! He was lots of fun and found him to be the perfect person for this job! What can I say about Bermuda? It was absolutely spectacular and we can't wait to go back on the Escape to Bermuda again! Read Less
Sail Date: June 2019
Bermuda cruise so only 1 long (3 day) stop. Plenty of time to explore and/or just enjoy the ship. Plenty of venues for eating and entertainment on this beautiful ship. Plenty of food options at the buffet as well with various stations. ... Read More
Bermuda cruise so only 1 long (3 day) stop. Plenty of time to explore and/or just enjoy the ship. Plenty of venues for eating and entertainment on this beautiful ship. Plenty of food options at the buffet as well with various stations. Although embarkation and disembarkation was a nightmare. We disembarked with our luggage but still had to get in line behind the people picking up their luggage rather than proceeding straight to customs as other cruise lines do. We traveled with the family so ages ranged from 20 to 85 and this cruise was perfect for all of us. Plenty of entertainment options for the 20 year old and plenty of accommodations made for the 85 year old (designated tables at buffet and theatre, plenty of staff to help seat and carry drinks/food). The pool area can get quite crowded and loud. Not a place for quiet reading or relaxing. The “quiet” option is H2O Spice area that has lots of chairs but only a few umbrellas so if you want shade you have to get there early (before 7am on sea days). But there is a walk thru grotto with water feature for cooling off. Would definitely cruise with NCL again. Read Less
Sail Date: June 2019
We only chose to go on this because we had $250 nextcruise credit with NCL that was about to expire. Last time we sailed with them was in 2015 on the Breakaway and we were not too crazy about the service so we thought this would be our ... Read More
We only chose to go on this because we had $250 nextcruise credit with NCL that was about to expire. Last time we sailed with them was in 2015 on the Breakaway and we were not too crazy about the service so we thought this would be our last cruise with NCL. I have to say that NCL redeemed themselves nicely on the Escape. Check in was a bit confusing. There was no longer a separate desk for Platinum members. Instead, they divided people according to their deck number. It was pretty smooth. It took us less than half hour to get on the ship. We got the drink package as well as 3 night dining packages. It was worth every penny. We had drinks as soon as we were on board. If you're looking for a bartender that knows what they are doing, I recommend Iketut at the MIxx bar. Everything he made was superb. We used our dining packages at Cagney's, La Cucina and Teppanyaki. Of the 3, I'd have to say La Cucina wins in terms of service and food quality. We dined at Manhattan once and service and food was night and day compared to the specialty restaurants. Service very slow. Nobody cared if we wanted to order drinks. Food was really salty for my taste so I only took one bite and sent it back. However, they do have great live music which somewhat made up for it. On other days, we dined at O'Sheehan's both for breakfast, lunch and dinner. Good food and good service there. Can't really go wrong with them. We had a 5 year old with us. He absolutely LOVED splashed academy. He loved it so much he didn't want to leave. In fact, he asked to go back to that ship again if we cruise. Entertainment was really really good. From comedy to shows (e.g. after midnight), to dinner shows (Chelsey, Company of Men), to parties at H20. We thoroughly enjoyed all of it. I used fitness center 3 times. Loved the equipment provided. Only problem was, it could be quite busy and you might have to wait to use the machines. I also manage a hot stone massage. Loved the service and the massage but hated that they tried to push products on me at the end. Then again, this is a normal for ALL cruise lines. Now for things that could be improved: not too crazy about the pool deck. It was always packed and constantly smelled like food that sometime made me feel ill. My wife went to art auctions and she said they did not show the art works that people requested to see. Dinner at main dining rooms could have been better. Food at Garden Cafe serve its purpose. What I don't get is the ship is full of Asian workers, yet, none of the Asian dishes they served was good. Disembarkation was chaotic. Not the cruise line's fault. But as soon as we get off the ship, we were screamed at by the customs and boarder patrols like we a herd of cattle. From the time they announced our tag color to the time we got our luggage and exited, it took almost a whole hour. Overall, I highly recommend this cruise if you get dining and drink packages. Read Less
1 Helpful Vote
Sail Date: June 2019
The restaurants had some of the worst food I have ever had and the service was terribly slow. It seemed like they bought the cheapest buffet food online and then tried to feed it to us! Half the buffet was closed almost all of the time and ... Read More
The restaurants had some of the worst food I have ever had and the service was terribly slow. It seemed like they bought the cheapest buffet food online and then tried to feed it to us! Half the buffet was closed almost all of the time and half of the golf course was closed off when we got there! The remote in our room only worked about .3% of the time. I finally was able to rent a movie on the tv and then the TV glitched and deleted it! It was $10.00 for the movie! The woman at the Atrium bar was very rude and made consistently rude comments to us so we complained to customer service and they were unable to assist us. Everything from the pool tables to the regular tables looked run down and old. We turned on the light to have our room made up and towels exchanged and the cleaning woman came in turned off the light and closed the door! She did not clean the room, exchange the towels or even come back! The room service was a joke and took forever to get there. They forgot a part of the same order 3 times and brought it town 2 hours later. We had to keep calling to follow up. The entertainment was lacking and the movies were showed in the Atrium which is located in the center of the ship so you could not hear anything! We were just happy to get off the forsaken nightmare that was that ship. I have cruised with Princess, Royal Carribean and Celebrity and have never had a bad experience on their ships. Save your money and go with a different company or you will have a bad time. Read Less
1 Helpful Vote
Sail Date: June 2019
***LONG POST AND REVIEW*** First time poster here! I recently returned from my 2nd cruise ever to celebrate my birthday. It was 7 days on the Norwegian Escape to Bermuda. We spent two and a half days ported. Cons- Truthfully I ... Read More
***LONG POST AND REVIEW*** First time poster here! I recently returned from my 2nd cruise ever to celebrate my birthday. It was 7 days on the Norwegian Escape to Bermuda. We spent two and a half days ported. Cons- Truthfully I wasn't too impressed with the food. We did fine dining six nights out of the seven, and the menu didn't really change. The main buffet (Garden Cafe) was just okay. I am a vegetarian, so there wasn't many choices outside of pasta/grains for my main course. I also felt like they were scared to season the food and I had to use salt and pepper for most of my meals. They did keep a variety of selections for the main course/entree with meats included, none of which I could eat. I found that the Indian food and dessert was the best! They had several specialty restaurants on board all of which were extra money. This includes lobster for those of you seafood lovers. Pros- Great time of year to go. We had beautiful weather everyday. Bermuda was AMAZING. The beaches were like nothing I've seen before, and was different all around the island. Horsehoe Bay is the tourist spot, but I would recommend to visit the other beaches that are less crowded (Jobson's Cove). We did two excursions on my birthday. Hartley's Helmet Diving and the Sunset Catamaran cruise. The Helmet diving was quite the experience and well worth it. We spent at least 45 minutes on the bottom of the ocean floor getting to touch and take pictures with the fish. The Catamaran was very relaxing. They served us bottomless Rum Swizzle, and chocolate chip cookies. Both excursions were booked through Trip Advisor. I recommend to do it that way if you wanna save a little bit of money. Also, we were told ( by locals) it was costly to eat and drink in Bermuda, so we did that on the ship. The Escape is a beautiful ship. They had some noteworthy shows as well as parties. My first cruise was with Carnival, and I'd have to say I did WAY MORE partying on the Norwegian Escape. (We did purchase the drink package..WORTH IT especially on anything longer then a five day cruise). So don't believe everything you hear about Norwegian being completely boring! We partied with EVERYONE from all walks of life...anyone who was up for having a good time. We had two cruise directors who were fun and upbeat. All in all I would definitely book with Norwegian again. You create the experiences you want to have, not necessarily the cruise line. I can't wait to try out their other ships! Read Less
Sail Date: June 2019
Have sailed on all of the major lines but never a ship of this size. Although the crew was pleasant and responsive the experience seemed impersonal due to the large number of passengers they had to deal with. The buffet food was fair, ... Read More
Have sailed on all of the major lines but never a ship of this size. Although the crew was pleasant and responsive the experience seemed impersonal due to the large number of passengers they had to deal with. The buffet food was fair, restaurants much better. Teppanyake specialty restaurant had the best food; quality and quantity, but prepare for an entertaining and loud performance by chefs preparing your meal. My balcony cabin was good size, clean and well maintained. Disappointed in the public areas; seemed in the attempt to make areas more intimate they felt small and cut up. Biggest disappointment was the lack of a grand and elegant open lobby most ships, especially of this size, boast. Mid ship is an attractive glass staircase but due to the fact it was open to the casino an awful stench of stale cigarette smoke infiltrated all three decks adjacent to it. I'll sail again with NCL but not this ship. Read Less
Sail Date: June 2019
I adore some of the staff on this ship and I struggled as to whether to give this five stars but in the end I decided I need to raise it as a concern simply because it happened literally every single time I sat down for a meal as a solo ... Read More
I adore some of the staff on this ship and I struggled as to whether to give this five stars but in the end I decided I need to raise it as a concern simply because it happened literally every single time I sat down for a meal as a solo and I hope they make adjustments. In no way will this review impact my decision to sail with them again. Embarkation was awesome. No delays at all, very short wait. I boarded around 1 and decided to go to one of the dining rooms for lunch. I was seated very quickly and ordered a bloody mary with horse radish. I got a bloody mary without the horseradish but they brought me an entire ramekin full of it. I just cannot imagine that anyone would think a person could possibly want or need that much in a drink but since I didn't have the drink package I didn't do anything other than put a small amount in my glass. The meal was good as was all of the food I ate in the dining room although I will do a deep dive on the service shortly. I loved my studio cabin and I loved the studio lounge. I did not love 5PM solo get together and 5:30 dinner because that's too early for me but that is not a negative as some want to get a meal out of the way so they can focus on other things. Solomon was awesome as a host and I hope to see him again on another ship in the future. Many thanks for the chocolate covered strawberries sent to my cabin.Without a doubt, the best ones I've ever had. Since I did not have the alcohol package I opted to buy the six bottles of wine package. I was surprised to find out that this meant that when I asked for a bottle they'd bring it to me, open it, pour a glass, leave the cork on the table and walk away. YES, this was epic. That meant I could take the bottle with me anywhere and no matter where I went (I didn't take it with me up on the pool deck so this would be limited to decks 6-8) the bartenders brought me a glass when I asked (had they offered to pour for me I would have tipped them). I was very happy to have a bottle to bring back to my cabin and even happier I could walk down the hall, down a flight of stairs to get a glass of water/ice anytime I wanted. Brilliant, don't ever change the concept of the studios. The only time I would not want to do one is on a transatlantic or where the weather could be rocky. I don't get seasick but I'd like to have the option of sitting out on the waterfront. My cabin steward was good, very personable and having asked for ice to put the champagne on once, he made sure every single day to replace it. Unfortunately I never had the right opportunity to drink it (see above) so hopefully he was able to find another crew member who could enjoy it. So now that brings me to the single diner. When you are seated at the complimentary tables, you are given a menu and someone will ask if you want water/juice. As a solo, when the waiter/waitress comes over to take your meal they don't introduce themselves as they do at other tables (there's a million hours of video tape available to back this up) they just say "Hello, are you ready to order". If it's dinner, you tell them what you want for an appetizer, and what you want for your main course. They bring out from the kitchen two plates. Both are covered. They present you with the first and walk away. They (and their assistant) may tend to other tables but they do notice when you are done and voila they take your plate away and simultaneously put your entree down. That's very efficient for them, trying to get you, the single diner out of the dining room, but that doesn't help if you are the type who wants to dine slowly. After I experienced that once I told them before I ordered to NOT bring out both plates at once and when I saw they brought two plates on the tray the next night I told them point blank I would not accept that second plate and to send it back. Maybe it was a language barrier, maybe it was because they thought I was in a hurry but that's not how one should "dine". Maybe I am just picky and perhaps other people who are alone just want to get it over with but I would rather have someone ask me if I need anything else while I'm eating or just let me enjoy my meal and treat me as if I'm as important as if I were part of a group of 8. So while I did not enjoy the dining aspect, the entertainment was awesome. So very excited about Choir of Man. I don't know why more people don't go see After Midnight but that was awesome. I loved meeting members of management around the ship. Maybe I should have told them how single travelers are treated but quite honestly I needed to see it three times to be able to say this is the instruction they are giving! I'm not sure why but they are because they all served me identically. Read Less
Sail Date: June 2019
We selected this cruise for a newer ship and all the perks received. We had the unlimited beverage package, 3 free nights in specialty restaurant, and OBC. The ship was spotless, great friendly service and crew in all areas. After ... Read More
We selected this cruise for a newer ship and all the perks received. We had the unlimited beverage package, 3 free nights in specialty restaurant, and OBC. The ship was spotless, great friendly service and crew in all areas. After Midnight and Choir of Men were exceptional, make sure to make reservations for both. We were pleased with food in all areas. The only complaint - we were billed for 4 people in Margaritaville, when it was only for 2 - my wife and myself. I saw this on TV - went to guest services, and the correction was made. We are Royal Caribbean and Celebrity fans, but cruise NCL also since out of NYC and no flying - and additional perks. We are booked on Dawn for October - hope service and food is just as good. Also, one really nice feature that is not offered on all cruise lines - we had a relaxing lunch in MDR - great service and avoided the craziness of buffet on embarkation day - wish more lines would adopt this policy. Till we were done with lunch cabins were just about ready. Read Less
5 Helpful Votes
Sail Date: June 2019
I have thoroughly enjoyed all of my Norwegian cruises except for my recent one week June cruise (June 2019) roundtrip from New York City to Bermuda. The cruise was aboard the Norwegian Escape. I was shocked by how poorly designed the ship ... Read More
I have thoroughly enjoyed all of my Norwegian cruises except for my recent one week June cruise (June 2019) roundtrip from New York City to Bermuda. The cruise was aboard the Norwegian Escape. I was shocked by how poorly designed the ship was for over 4000 people and how unfriendly some of the staff was. I have been on large ships (4000+) of two other cruise lines -- Princess and MSC. These ships were comfortable and could easily accommodate all of the passenger. HOWEVER, THE NORWEGIAN ESCAPE WAS FILLED WITH CRAMPED AND UNCOMFORTABLE SPACES AND DID NOT HAVE ENOUGH STAFF TO PROPERLY HANDLE ALL OF THE PASSENGER. The Design of the Escape First of about the cabin. I have never had such a small balcony cabin on any ship that I have ever been on. The cabin was long and narrow -- Not really enough space to easily move around the cabin. There was insufficient storage for clothes so we had to keep some of our things in our suitcases. The bathroom was a comfortable size, but I would have accepted a smaller bathroom to have increased living area. The balcony was the smallest I ever stepped foot on. The lounges and bar areas were extremely small and some were oddly shaped so that patrons could not view the stage entertainment from where they were seated. The pool area was small and the pools were small as well. The whole area was cramped and because of upper decks, we felt like we were surrounded by skyscrapers which blocked most of the sun. The gym area not only was not tiny with insufficient equipment for 4000 guests,, but also did not have showers, saunas, and only had single patron washrooms. I could go on, but I think I have given you a good idea of why we will never go on the Escape or other Breakaway class ships of Norwegian Cruise Lines. The Staff The Guest Services Staff, the Casino Staff, and the Future Cruise Consultants made excuses about problems rather than being helpful. Many times they were very defensive about what had happened. Just one example. The Casino occasionally gave Canadian and Bermudian money in change when casing a ticket for a guest. They have given me 80 cents -- 60 cents Canadian and 10 cents US. When I returned to the Casino cashier, she denied that they had given me the change. Guest Services was no help either. So I returned to the Casino staff and argued my case. Eventually they gave me 70 cents for the Canadian and kept the Bermudian dime. Housekeeping was not responsive to us at all. When we requested that our towels be replaced, they said they would. We contacted them a second time. However, we had to go to Guest Services in person to request towels. We tried to call Guest Services and they never answered the phone for us. Our Cabin steward was lackadaisical. This cruise was the first time that we did not give our cabin steward an extra tip. However, the serving staff in the restaurants and in the buffet were absolutely excellent. The food was very good. Bermuda was great as well.The only positive things about the cruise. Overall, the cruise ship and staff were a disappointment and I will avoid Norwegian's larger ships. Read Less
1 Helpful Vote
Sail Date: June 2019
We had an amazing time on the Escape. My first time on Breakaway Plus. I absolutely love the Getaway. I have to admit I do think the Getaway was the nicer ship. I noticed the Escape did feel a bit more crowded than the Getaway even though ... Read More
We had an amazing time on the Escape. My first time on Breakaway Plus. I absolutely love the Getaway. I have to admit I do think the Getaway was the nicer ship. I noticed the Escape did feel a bit more crowded than the Getaway even though the Getaway was at max capacity and the Escape was not. We had a great time. Really good food and the Art Auctions are always a highlight for me. We really enjoyed the Manhattan Room. We did not go to the Buffet really at all. We loved that Taste and Savor were open every day for Breakfast and Lunch since we tried to avoid the crazy buffet. We got a nice inside cabin on deck 14. We were right next to the Elevators so it did get noisy at times. Overall we really had a great experience on the Escape and would certainly go again. In terms of Bermuda it was my second time there and it was once again really amazing. Horseshoe Bay Beach is definitely not to be missed. Tobacco Bay also is amazing. The Crystal Caves were really great as well. Read Less
Sail Date: June 2019
We wanted to take our grandchildren, ages 5 and 9, to Bermuda as we can take the train to New York City. We had a family suite booked, but were offered the chance to bid on a Haven suite and I bid on the Aft Penthouse Suite and got it. ... Read More
We wanted to take our grandchildren, ages 5 and 9, to Bermuda as we can take the train to New York City. We had a family suite booked, but were offered the chance to bid on a Haven suite and I bid on the Aft Penthouse Suite and got it. From the moment we stepped into the terminal, everything went so smoothly. The check-in process was a breeze, very fast and efficient. Our suite was ready when we got on board so after a light snack in the Haven lounge, we settled in. We were in Suite 11912--living room, dining area, two baths, bedroom, and huge balcony. It was great for the four of us. The largest bathroom was particularly luxurious. We had a butler who brought snacks every day and served us dinner in the stateroom one evening and breakfast another day. Musa was excellent. We don't normally take in the shows and entertainment, but we enjoyed the lounge in The Haven and the kids loved the pool there. They also used the Splash Zone area, but enjoyed the more private pool more. We enjoy Bermuda and we have been there four times now. We had a glass-bottom boat tour scheduled, but it was canceled due to the weather. We took a cab to Horseshoe Bay Beach on our own ($32) and took a mini bus back ($7/person). It's a lovely beach and was not overly crowded the day we were there as the weather was a little iffy with rain off and on. We were very happy with The Haven. The wait staff in the dining room quickly got to know the kids and their preferences. The food was excellent and the service was also excellent.We ate most of our meals in The Haven dining room. The kids were always able to get into the pool. Our suite was not directly in The Haven, so we walked the length of the ship whenever we wanted to use their facilities, which we did often, but for us that was fine. Our grandkids were thrilled with the ship, particularly The Haven. My granddaughter has been on a cruise to Bermuda once before with us in a regular cabin, so she really understood the differences being in The Haven. We have probably spoiled our grandson forever with The Haven! Embarkation was very easy, but we really appreciated the private escort off the ship for disembarkation. We had a terrible experience leaving the ship on our last Bermuda cruise, so this was wonderful. We absolutely loved being in The Haven and will be looking at other destinations in this category suite. And that;s saying a lot for us as we don;t like ships this big (we usually cruise on Viking). Read Less
3 Helpful Votes
Sail Date: June 2019
I chose this cruise due to price, destination and inclusion of airfare to/from New York. The cruise was to Bermuda with a three day porting. The excursions were good. The mini suite should titled as a balcony room because it was not any ... Read More
I chose this cruise due to price, destination and inclusion of airfare to/from New York. The cruise was to Bermuda with a three day porting. The excursions were good. The mini suite should titled as a balcony room because it was not any sort of a suite. Cabin and balcony very cramped. The main floor (6th) with the Customer Service, Shore Excursions, Next Cruise, and Internet were all cramped into a small area with a very loud venue right next to them. It was so loud a person could not hear any of the personnel at any of the services counters. In addition, directly down the hall was the open cigar lounge that permeated the entire floor. And further down the hall was several of the up class dining areas that were directly under a open casino and the cigarette smoke was also permeating the area. Totally unpleasant unless you enjoy the smell of cigars and cigarettes. Too congested and smelly. The Spa and their personnel were nice but very aggressive in selling their oils and herbs. The coffee bars advertised having Chia Tea Lattes but neither had any and personnel seemed offended that I even asked for one. No caffeinated teas on the ship so if you don't drink coffee, which I don't, you are in for caffeine withdrawal. The dining on the ship was good but again no caffeinated teas were available. We enjoyed Cagney's steakhouse and it was very good. The Japanese hibachi restaurant was also very good and entertaining. The bar service was slow and one drink we received had no alcohol in it, only the mixer. I did not enjoy the entertainment as it was not entertaining. Just loud. The activities were not well advertised and changed without any notice. The shopping aboard was poor and sale times were changed without notice. The pool area was very crowed and difficult to get lounge chairs. The only thing really good about the ship is that they had the disembarkation down. Easy to get off of ship without having to deal with the usual crowds at Customs. I will not cruise NCL again. I do not have any photos of the cruise ship because I did not see anything worth photographing aboard ship. One does not want to photograph unpleasant memories. Read Less
Sail Date: June 2019
I've now set out to cruise on all NCL ships, having sailed too many times on one and the first one (NCL Wind) I sailed on was decommissioned many years ago. The Escape delivered! I purchased a guarantee cabin with one perk, which ... Read More
I've now set out to cruise on all NCL ships, having sailed too many times on one and the first one (NCL Wind) I sailed on was decommissioned many years ago. The Escape delivered! I purchased a guarantee cabin with one perk, which was the beverage package. This was my third guarantee cabin, and all of the locations have been great. The Escape is similar to two other ships I've been on: Breakaway and Getaway. They are all beautiful ships with many activities to suit many tastes. The only drawback I see with these ships is that they are a bit crowded overall and much too crowded in the pool area. I thoroughly enjoyed the shows Choir of Man and After Midnight, as well as the piano entertainer in The District Brewhouse. Howl at the Moon is getting pretty old and sloppy, although I admire the endurance and versatility of the performers. I've seen this show on many of the ships over the years. As a Platinum Latitudes member, this was the first time I was unable to use one of my coupons for a complimentary dinner at a specialty restaurant, as they were all booked up. Cagney's delivered an amazing meal and dining experience. Food in general at all of the venues was excellent. As a solo female traveler, I really appreciated the level of service I received at the bars, restaurants, theater, and guest services. I enjoyed a few of the solo gatherings and the coordinator did an excellent job! The New York/Italian/New Hampshire/Pennsylvania/Connecticut crowd was a blast to hang around with! Read Less
4 Helpful Votes
Sail Date: June 2019
We were pleasantly surprised by the service, facilities and food on Escape. It is the biggest ship we have ever sailed on. The lounges, restaurants and bars are well designed and well maintained, the deck areas were always spotless and ... Read More
We were pleasantly surprised by the service, facilities and food on Escape. It is the biggest ship we have ever sailed on. The lounges, restaurants and bars are well designed and well maintained, the deck areas were always spotless and there were plenty of available sun beds throughout the voyage, something that has not always happened on smaller ships. As on most ships we had to wait for the lifts and they were usually crowded, specially during the stop in Bermuda when everyone was returning from shore excursions. We only used the complimentary restaurants, Taste, Savour and Manhattan, it was disappointing that they all had the same menu. We never had a problem with table availability though as we don’t eat early but there were queues between 5pm and 6.30 and you couldn’t reserve in advance. The food was good and there was plenty of choice. Breakfast however was rather a nightmare for us, being English, the waiters never seemed to understand us. Every day we had what we called the ‘Tea Ceremony’ because we had to wait so long for cold milk the pot of hot water went cold and had to be replaced. As we never had the same waiter twice it was the same every morning. They didn’t understand us wanting A1 sauce with eggs, a selection of pastries for our table or needing extra tea bags. My husband often asked for white toast but kept being served wheat. Do ‘white and wheat’ sound the same!? One day we sat for three quarters of an hour waiting for our main breakfast and we complained. The next day we were only half way through our cereals and fruit when came our eggs so there was no room on the table. We ended up receiving chocolates in our rooms, which was a nice gesture. We didn’t see any shows because The Americans book everything in advance on the first day or so, so we only saw a magician because it was free seating. I find it hard to understand why entertainment was put on in the Atrium, we weren’t bothered about the silly game shows and bingo that were so popular with many passengers. However there is not enough seating there and because there were chairs moved around to be in front of the screen it blocked the passage through the ship and was also incredibly noisy. One of our main issues was the noise around the ship, not everyone wants loud music pounding out all the time. There were no quiet bars on board where you can sit and chat with a cocktail or have a game of cards accompanied by a discreet singer or background music like other ships we’ve sailed on. Our other issue was the tiny swimming pool. It was impossible for people to have a dip to cool off because people are allowed to sit on the edge with feet in the pool. They sit so close together drinks in hand that it is impossible to get through to access the pool. We considered this to be a safety issue, the pool is deep and if there was a problem it would be difficult for anyone to gain access quickly. Apart from this is stops people from the sun decks from being able to have a cooling dip. Never had this problem on other ships. This should be looked into. Our room was spacious with ample storage and a decent balcony, the staff on the whole were helpful too. We didn’t appreciate the announcement the day before disembarkation that there would be a shortage of taxis at the port so it would be best to pay $45 pp for the ships transfer to the airports. Of course there wasn’t a shortage and the four of us paid $92 for a taxi with no wait at all. This also applies when in port, not everyone wants to take overpriced tours. In Bermuda we took a taxi to Horseshoe Bay for $35 between us. They were freely available at this set fee. That’s as it is, on the whole we had a great cruise on a sport ship to what for us was a new and fabulous destination. i hope the powers that be will listen to it’s passenger’s comments. Read Less
6 Helpful Votes
Sail Date: June 2019
We had an excellent time on this cruise. I cruised with my husband and three daughters and my parents. The best part about this itinerary is that they spend 3 days in Bermuda, which allows you to do more on the island. Cruise ... Read More
We had an excellent time on this cruise. I cruised with my husband and three daughters and my parents. The best part about this itinerary is that they spend 3 days in Bermuda, which allows you to do more on the island. Cruise Terminal: This ship left out of the Manhatten Cruise Terminal and I would suggest that if you are planning on cruising out of this terminal that you research where you are going to park ahead of time. there is parking at the terminal but it is expensive. $40 a day. We researched ahead of time and found a parking garage within only a few blocks from the terminal for half that price. Embarkation: Boarding the ship was relatively smooth. There was a long line but it moved quickly and the staff checking people in was efficient. Ship: The ship is huge. This was our fifth cruise with Norwegian and the layout was identical to their other large ships in the fleet such as the Breakaway, Bliss and Getaway. The ship was very nice and clean. Certain areas tended to get congested such as the Garden Café, and the theaters during show time. The Escape has waterslides, a ropes coarse, plank and mini golf, in front of Spice H2O there is the grotto with a waterfall area you can walk through. The pool area fills up quickly, two of the days we were not able to find a lounge chair that was empty. Get there early if you want a chair especially on sea days. For the shows we watched Choir of Man, which was outstanding, if you do nothing else, you must see this show, and we watched After Midnight which was also very well done. The only specialty restaurant we did was Teppanaki which was amazing. As soon as you set foot on the ship book your shows and restaurants right away, if you wait then everything will be booked out on the first day. Cabin: We had 2 adjoining rooms that were interior rooms on the 13th deck. It's nice and quiet up there. My kids were in one room and my husband and I were in the other one. Before this cruise we had always done a balcony but I was impressed with the interior room. Still enough space and it was cozy. The only thing I was unhappy with was the cabin steward. He took our pool towels and never replaced them and he lost our laundry, it ended up being found later that day. Aside from that, the rest of the service was off the chart. Bermuda: Bermuda is a great destination. It's such a beautiful island with the most stunning beaches I have ever seen. The one thing I will say is that it is extremely expensive. I forgot to pack sunscreen and when I bought it there it was $18.You will save a ton of money if you go back to the ship to eat all your meals. the first day we did an island tour that lasted 3 hours. This was a great way to get oriented with where everything was on the island. We also did snorkel park beach which is s short walk from the ship. No waves so it is great for children and you can rent kayak's and snorkel gear, and they have a beach bar. On day 2 we did a catamaran swim and snorkel. This was the highlight of the trip. They take you out to a reef a few miles away and you have 3 hours to snorkel in no more than 15ft of water. Snorkel gear is provided, along with kayak's and paddleboards. There is a bar on the boat and you get a free rum swizzle. It was great. For beaches we went to Horseshoe Bay which is a must see, it is beautiful and Tobacco Bay in the town of St. George, another beautiful beach with no waves and good snorkeling. Dining: We only ate at one speciality restaurant and it was Teppanyaki. All the food in the complimentary dining rooms was excellent. Overall we had a great time and would go again. Read Less
Sail Date: June 2019
This was my 4th cruise to Bermuda and 3rd with NCL. By tradition, we take a family picture while the ship passes under the Verrazano Bridge. Apparently, The Haven sundeck is now age restricted and taking a single is out of the question ... Read More
This was my 4th cruise to Bermuda and 3rd with NCL. By tradition, we take a family picture while the ship passes under the Verrazano Bridge. Apparently, The Haven sundeck is now age restricted and taking a single is out of the question if one of the family members is under 16. I can see the reason for the restriction if kids are raising hell on the sundeck when people are trying to relax, but their Procrustean enforcement of this is absurd. On previous NCL cruises, we had trouble getting our son to leave the children's' program. On this cruise, he asked to leave after 90 minutes and refused to return the remainder of the cruise. He did not provide any reason other than describing it as "boring". NCL's "signature cheesecake" is off the menu. I mentioned this in The Haven Restaurant and was informed that it was still available, but I had to submit a request 24 hours in advance. Speaking of The Haven Restaurant, the menu is exactly the same, every day. The meat was frequently served under cooked. Our butler didn't do very much, but we got a lot of personal attention from our steward. The other restaurants on the ship had very slow service. Overall, service seemed not to be very good, but not lack of trying on the part of the crew. It seemed as though they were working exceptionally hard to deliver service with limited resources. In effect, not the crew's fault, but the people running the operation. NCL's "White Hot Party" is now called the "Glow Party" and seems to be more of a marketing gimmick for their overpriced booze. It's not NCL's fault that it rained during the party, but you would think since they regard this as one of their "signature events", they would hold it indoors. Handicapped access in The Haven is lacking. My sister is in a wheelchair and it was an ordeal to get her in and out of the cabin through a narrow door. They did have a complimentary ferry to St. George which I thought was nice. Overall, it seemed like everything was just a little bit worse. I enjoy Bermuda, I've been there 6 times, but next time it will be on a different cruise line. Read Less
4 Helpful Votes
Sail Date: June 2019
I will start by saying i must have read 200 reviews of this cruise before booking so i want to give a thorough review for anyone contemplating this cruise and also choosing to upgrade to the Haven. We are a family of 4, my husband and i ... Read More
I will start by saying i must have read 200 reviews of this cruise before booking so i want to give a thorough review for anyone contemplating this cruise and also choosing to upgrade to the Haven. We are a family of 4, my husband and i both in our early 40's and our kids are 11 and 14. We have a boy and girl. We were traveling with my sister n law, her husband and thier 3 kids ages 15, 12, and 10. I tried to read every review i could get my hands on regarding the Haven because it was considerabley more and i wanted to make sure it was worth it. I will tell you it is worth EVERY single penny!!! We chose the 2 bedroom haven family villa and wow the room was amazing! Large living area, seperate king size bedroom with a huge bathroom and giant windows over the tub and in the shower to look out to sea and a seperate bedroom and bathroom for our kids. Flat screen TV's in every room. From the moment we walked through the glass doors of the Manhatten Cruise Terminal till the moment we departed and got into a taxi back to the airport it was VIP service at its finest. I read a few reviews that mentioned people never wanting to leave the Haven and be in other parts of the ship and i totally get it now. We were in room 18112. To clarify not all Haven rooms are actually inside the Haven. Some have access to the Haven but their room is not inside. Our room was inside the Haven and that definitley added to the wow factor of our experience. The customer service we experienced was top notch. Our concierge Adrian is just amazing. Seriously he should be running the whole ship. Our Butler Samir was the same and cabin attendant Joceyln was just as awesome. So let me go back to the beginning. We walked into the cruise terminal and there is a very long line to check in but then i look to the right and there is a seperate line for Haven guest with about 4 people in it. We walk over and are immediatley escorted through and into a private lounge with chairs food, and refreshments and our own team to check us in and give us our key cards. It took about 15 min and then we were privatley escorted on the boat and into the Haven lounge. There were waiters ready with drinks, hambuger sliders and fries. We were told our room was ready right away and went to check it out. As i mentioned it was beyond impressive and my husband who truly does not like to cruise was very impressed. We chose to eat at Margaritaville because it was free for Haven guestst the first day. We are from South Florida so we have eaten there quite a few times before. Unfortunatley the service there was terrible and food not that great but the manager immediatly recognized what was happening and swooped in and gave us a card to come back for free another day. We never did because there were so many other options but it was a nice gesture and we werent paying for it anyways so we really didnt mind much. The Haven itself is truly amazing. The restaurant is open for breakfast, lunch and dinner and the food is great. I am having withdrawls from the amazing avocado toast i had for breakfast every morning. We never made reservations and there was always a table when we needed one. The pool deck on 17, loungng deck on 19 and sun deck on 19 are worth the money for the upgrade alone. Cushioned loungers, waiters bringing you whatever you needed to drink, eat (there is a menu for the pool and lounging decks so you dont have to get up and go to the restaurant they just bring the food right to your chair) Never had to fight for a chair. The sun deck on 19 was my favorite and i spent a good portion of my time up there sunning, reading in a shady spot or loungng in the jacuzzi up there overlooking the ocean. The servers also come around sporatically with fresh fruit skewers and cheese. It really is first class service. Going back to our private conceirge and butler meant NEVER having to visit the internet cafe, general concierge, and all those long lines on deck 6. My internet was set up immediatley in the haven lounge by our concierge.( FYI the ncl app is cool because for $10 per phone you can also talk and text all you want with your loved ones through the app. We also chose the unlimited internet package for my husband and i to share and the unlimited social media package for my kids to share.) Our private concierge Adrian booked all of our dining reservations, shows, really anything we wanted was done immediatley and never a problem. It was truly crazy how attentive and awesome he was. And there is a private seating section for Haven guests at all shows. Our butler Samir was equally impressive getting us anything we needed whenever we needed it. Chocolate chip cookies at 1am for my kids, pizzas for us at odd hours etc.. whatever we wanted it was done. There are also little platters of snacks, sandwhiches and chocolates they leave in your room everyday. We ate at the following restaurants - Moderno, Tepanyaki, La Cucina, Manhattan room, Haven, Osheehans, Margaritaville Moderno was amazing - tons of food and great quality meats Tepanyaki was also amazing - a ton of food and just tasted great La Cucina - not very good. The pizza was good and that was about it. And this was our second time eating there because we went on the inaugrual sailing of the Bliss last year to Alaska (wich i will get to later) and the food was not good then either so they really need to consider what they are making in there Manhattan Room - amazing food, and dinner entertainment. Wish we ate there more than once. We ate there on our last night Haven - amazing all around Osheehans, - great pub food for lunch and dinner. They have a light night menu that i cant say the same about. Not sure if the food goes downhill that time of night or what but they should be embarrased to serve the nachos they do Margaritaville - i already discussed Garden buffet - i had a snack there once. our family traveling with us at there a lot and said it was not as good as the Bliss and i am sure they are right because the buffett food on the Bliss was suprisingly amazing Pool Snack Menu in the Haven - great they had everything from swordfish burgers, chicken ceasar wraps, burgers etc... they also have pound cake and banana bread by the pool everyday also with tea and infused water The casino- I read a hundred reviews complaining about the smoke. I will start off by saying i have asthma and not lightly either my lung actually collapsed when i was 18 so i dont like smoke. It WAS NOT as bad as some of the reviews i read. yes you can smell it terribly if you walk through a certain part of the slots section but i love black jack and there is a non smoking section (the smoke does wreak through into the non smoking because there is not a barrier to seperate) but it was managable. i played black jack every night and didnt feel like i was dying. They def could have designed it better as there was not a problem at all on the bliss games - the kids took advantage of karaoke every night and it was a blast to watch some people. they did the ropes course and said it was a lot of fun. Hardly any of them went to the kids clubs. they did their own things and we let them. they all stayed in a group and had phones so i was comfortable lettting them roam free. we played bingo and took part in some of the family fun games. they also spent a ton of money in the arcade and bowling so watch your kids spending on their cards if they have charging privleges escape the big top - absolutley terrible - dont waste your time. I'm the one that booked it and i dont think I will every hear the end of wasting an hour of everyones time. It was truly aweful. Excursion - we didnt book any through the ship. I booked a private catamaran through Sail Bermuda called the Wyauna and it was the highlight of the trip. We went paddle boarding, snorkeling, kayaking, and cliff jumping. The boat was well equipped immaculant and everyone had the best time FYI Bermuda is absolutley beautiful. We travel a ton and its the prettiest well maintianed Island i have ever been to. For the second day we rented electric cars from Oleander Bermuda Rentals and toured the entire Island and hit some beaches. Just make sure they give you a fully charged car. My brother n law had an issue with his. So last year we went on the Bliss all 9 of us also. It was amazing the ship was brand new and we did not have the haven. I didnt feel like i missed out because everything was so gorgeous on that ship and the staff was so friendly. We also did not have a lot of sea days. I will say i dont think we would have enjoyed this cruise as much if we werent in the haven. My sister n law and her family were not in the haven and although they had a nice time they have come complaints and there experience was not the same as ours. The staff outside of the Haven did not seem to be as nice as they were on the Bliss. The cleanliness of the ship was not as nice as the Bliss either. So i guess the bottom line is if you want a hassle free, VIP, total escape from problems crusie book the Haven. If you dont mind waiting in long lines and being incovenienced a bit then your fine without the Haven. But the pool deck and chair situation outside of the haven looked like a madhouse just FYI. Oh and getting off the ship there was about an hour and a half wait and i was freaking because i thought we would miss our flight but nope there was a special exit and special line to clear customs - took us 15 minutes! I hope this review was helpful:) Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Service 3.0 4.1
Value For Money 4.0 3.7

Find a Norwegian Escape Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise