3 Helpful Votes
Sail Date: July 2019
Booked this cruise for the ports which were fabulous. Overall experience for our first time on Princess was disappointing. I expected better service, better food, vacuumed stateroom every day which we didn't get. There were 8 of us ... Read More
Booked this cruise for the ports which were fabulous. Overall experience for our first time on Princess was disappointing. I expected better service, better food, vacuumed stateroom every day which we didn't get. There were 8 of us traveling and we all picked the Anytime Dining option which was anything but "anytime" unless you wanted to wait an hour to be seated. They wouldn't accept a reservation for 8 between 6 and 7 no matter what we tried, said we either had to eat before 5:30 or after 7:45. That's not my idea of Anytime Dining. We had a party of 16 on a Royal Caribbean cruise two years ago and they managed to have a table for us every night at 7. It shouldn't be that hard to eat dinner. We ended up eating in the buffet every night except 3 because we all thought the food at the buffet was better than the dining room and we could eat when we wanted. Speaking of the food....don't buy the "gelato" or think you're going to get ice cream, soft or otherwise. It's all the SAME crap, a frozen ice milky thing. One dessert in the dining room was advertised as "vanilla bean ice cream" which was laughable. If there was any cream it was not discernible and this stuff hadn't been within a mile of a vanilla bean. I don't like being duped and that's what it felt like. Princess also advertised a bunch of apps like Ocean Ready, Ocean Concierge, Ocean Now which rarely worked as advertised. The whole on-line experience was HORRID. If you bought the internet, things worked better which again is like being duped. The apps should work as advertised whether you PAY or not! Would not recommend Princess and I've been on Norwegian, Royal, Celebrity and Holland America. Would take any of those over Princess. Read Less
Sail Date: July 2019
Choose this cruise as it was leaving on date that afforded some of best opportunity for good weather and ability to see marine wildlife and glacier activity. I am more of a casual traveler, not swimsuits but not formal. This was geared ... Read More
Choose this cruise as it was leaving on date that afforded some of best opportunity for good weather and ability to see marine wildlife and glacier activity. I am more of a casual traveler, not swimsuits but not formal. This was geared to the formal experience of dress and meals, relegated to the Buffett most nights. The entertainment at night was less than average when compared to other cruises. Not the large productions that I was used to. The hot tubs and pools were overrun by children who stayed in all day. They now try to hard sell items at dining and other venues which I had not encountered before. It was like a telemarketer. I am sensitive to smoking products so the smile from the open casino often made that part of the ship off limits. The outside smoking was on the back in a prime location which is an area I usually go to. Ironically it was located outside the workout room. The downside of traveling at this time was the 4-5 other cruise ships in the same ports. Completely overwhelms the services in small towns. It was like grand central station at rush hour. There medallion system did not work well and the apps that we attempted to download were problematic or did not work. Those that purchased the WiFi were very disappointed in its performance. I could not believe in this day and age they made u pay for it, and after hearing others, am glad we did not. Days at sea the on board food service is simply not equipped to handle the almost 4000 guests. Personally, we would skip the inside passage cruise and just fly to Alaska next time. Read Less
1 Helpful Vote
Sail Date: July 2019
I was on the Regal Princess for the 11 night Northern Europe cruise. This is a two week cruise that goes to many different countries. Here are my impressions of the cruise. Wifi for the first week was absolutely terrible. I had ... Read More
I was on the Regal Princess for the 11 night Northern Europe cruise. This is a two week cruise that goes to many different countries. Here are my impressions of the cruise. Wifi for the first week was absolutely terrible. I had enough wifi for instant messaging but activities such as browsing a website will not work. The connection was terrible. The wifi improved during the second week but it was not enough to change my mind. Their mobile apps were unnecessary. There's no reason to have 3 different apps for one cruise and I did not use them at all for the entire duration of the cruise. Food was average. The quality was ok for the most part with a few stand out items. I remember the escargot and mushroom soup to be very good. Outside of the main dining area and buffet, there isn't many restaurants to eat. The pizza place was the only other one I went to and the pizza was very good. The cities we visited were enjoyable. The two days at St Petersburg was great and I definitely needed the two days to see all the sights. The stay at Oslo was very short, that needed more time. The television in the room was very good. It had many on demand shows and movies. It was similar to the quality you get on an airplane. I find the entertainment lacking. There were a few shows and comedy performances but I remember other cruises to have more. The medallion used on the cruise were very convenient. Getting on and off the cruise was very quick and simple. This part was definitely better than previous cruises I've been to. The fitness center was average and the pool was quite nice. Lots of hot tubs. Beside the pool was a giant center stage area that was never used for the whole cruise. Seems like just wasted space that could have been used for something else. Overall it was still an enjoyable cruise but I will not be returning to this ship again. Read Less
Sail Date: July 2019
We chose this cruise because of the itinerary. We would have preferred embarking/disembardking in Copenhagen and Stockholm but could not find this itinerary. Also, I think most people would have preferred more time in Stockholm, Helsinki ... Read More
We chose this cruise because of the itinerary. We would have preferred embarking/disembardking in Copenhagen and Stockholm but could not find this itinerary. Also, I think most people would have preferred more time in Stockholm, Helsinki and Oslo than a sea day and whole day in Berlin. I know it must be very profitable to Princess and I cannot imagine spending six hours on a train and 4-5 hours in Berlin for the prices charged. The Princess Club Class is a joke. We tried to use the dining service several times only to be turned away at the time we arrived. The dame thing happened to another couple that we coincidentally met at the Concerto Restaurant entrance two different nights. We were escorted to another dining room twice so just gave up on using our so called Club Class privileges!! I am not sure of any benefits we received for this so-called upgraded experience other than two small bottles of wine in the room!! The tour guides on the excursions were great especially the ones in St. Petersburg and Oslo. Most of us would like to see more free time built into the excursions for individual exploring. Other cruise lines like Viking do this automatically but Princess does not provide much free time on any of the excursions we went on. I rated this cruise as "Average" which based on the number of cruises we have done and cruise lines we have tried, I am being generous. Read Less
4 Helpful Votes
Sail Date: June 2019
When I booked the cruise, I selected the Berlin embarkation port. I did not realize that most passengers started in Copenhagen. The fact that we were on leg “c” of the cruise detracted from the overall cruise experience. (1) We were ... Read More
When I booked the cruise, I selected the Berlin embarkation port. I did not realize that most passengers started in Copenhagen. The fact that we were on leg “c” of the cruise detracted from the overall cruise experience. (1) We were cut off from tour excursions 12 days before the cruise (not 5 as published online) because, according to Princess customer support “our cruise” window had closed, referring to the cruise that started 9 days before ours. We would have to adjust tours once we got on the ship; (2) When we got on the ship and went to the tour desk, we were told we had to wait until after we arrived in Copenhagen when “our cruise” started (a different cruise that started on Day 4 of ours); (3) We felt as though we were joining a cruise already in progress, no welcome party, incomplete information (we could only get port information through Oslo until after we picked up new passengers in Copenhagen) and leftover seating (explained later) in the dining room. The one positive is that onboarding was an absolute breeze since we were the only ones in the little tent! The staff warmly greeted us and seemed to know we were coming! On the flip side, it was a tad annoying when we were disembarking in Copenhagen (only our 2nd port) and staff was telling us to have a nice trip home. :( At least I didn't get disembarkation instructions on day 2 of the cruise like one of my family members. I was unsatisfied with the dining situation. We requested and reserved a dining time in the Allegro Dining Room and intentionally chose a close cabin due to my mother’s mobility issues. When we arrived, we were notified that we had been moved to a different less convenient dining room. What made it even more disappointing was that the staff in our dining room were only prepared for anytime diners and kept telling us to get in line. On two nights, our table was given away and one night we had completely different wait staff. Dinner generally took two hours (how many rolls can you eat?). The food was hit or miss - some nights spectacular and other nights like bad leftovers. The dishes were almost always over salted. There was no enforcement of dress code. Why ask me to use suitcase space for formalwear if people can wear blue jeans on formal night? I usually avoid the buffet because I'm cautious about germs onboard. The Princess staff enforced excellent hygience protocols and the food choice was impressive. However, the buffet was a nightmare of overcrowded lines and inadequate seating. Once you did secure a table, the juice and coffee service was excellent. The mobile apps are a mess. Why does it require 3-5 apps for basic functions? Also, they are glitchy. My family was continually dropped. The way finder feature was nice, especially since we were a party of 6, always looking for someone. It would have been fantastic, had everyone been able to stay on the app. Ship - Beautiful, clean and new. I loved the skywalk. My biggest complaint is the slowness of the elevators. At midship, the elevators have 3 independent cycles causing people to call the elevator from all 3 options. The result in that the elevators stop on floors unnecessarily. Since many of the main decks are not accessible from the aft (without going up and down), this was a real problem for our family member in a wheelchair. Cabin - The bed was HARD! It was so hard, I had to get up in the middle of the night, walk around and take lots of Alleve. The cabin steward was fantastic and kept the room spotless. Loved the flat screen TV and generous bathroom (by cruise ship standards). The Medallion technology was slow and glitchy but I loved being able to take care of all my check-in before I left home. In general, great idea - poor execution. Entertainment - Enjoyed the evening shows. They were a lot of fun. Shopping was very reasonable. I had one spa treatment and it was quite nice until I got the hard product sell at the end. Ports - Fantastic!! I loved every single one and left craving more time in each. We mostly booked private tours but the one Princess tour was smooth and worry free. My favorite port was Tallinn. Also, Princess does a great job at providing information about each upcoming port. This was our third cruise with Princess (Alaska - soso, UK - fabulous). We aren't done with this cruiseline but are definitely looking at other cruising options. Despite my criticisms, we still had a wonderful vacation. Read Less
2 Helpful Votes
Sail Date: June 2019
Picked this cruse experience due to a special Travelzoo deal that included flight, $85 onboard credit, $58 special dining credit and one bottle of red wine. Itinerary - wonderful, all the ports were worth visited again. Dining - ... Read More
Picked this cruse experience due to a special Travelzoo deal that included flight, $85 onboard credit, $58 special dining credit and one bottle of red wine. Itinerary - wonderful, all the ports were worth visited again. Dining - food was not great, compared to the Celebrity cruise that I took before. In general the sit down dinner dishes ( especially fish) were not prepared well and not impressive. Entertainment - not great, mostly signing and not that entertaining. Service - not as good as Celebrity. Especially the Symphony dining room waiters were kind of rude. Cabin - not bad, 3 of us stayed in a balcony suite and still lots of room Shore Excursion - before the cruise, we kept receiving emails that we have to book St. Petersburg excursion with Princess in order to avoid Russian visa. However that's not the case. We booked excursion with TJ travel and the process was very smooth. The port custom didn't even check if we booked local excursion at all, just checked our passport. Internet service - AWFUL ! Paid $75 for internet because kept receiving email that Princess internet connection is "fastest at sea like landline". However could not even open a picture... went to the Internet cafe, the manager's attitude was terrible and said that I should "read the internet contract because the internet only works well at Caribbean...". I replied that if the internet only works at Caribbean why did Princess advertise the service on the Baltic Sea Cruise and kept sending emails, I also asked the manager to show me where the statement is on the contract, and he couldn't find it. I have been on cruse before and understand the internet speed will be slow. However for $75 I couldn't even open a file or a picture, and the fact that Princess kept posting and emailing false advertisement is not acceptable. Overall, I would recommend this Baltic Sea route, but just not with Princess Cruise. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose this cruise based on the itinerary. We had not been to the Baltic and have always wanted to visit Copenhagen, Stockholm, and St Petersburg. We were not disappointed with the ports of call. St Petersburg in particular was ... Read More
We chose this cruise based on the itinerary. We had not been to the Baltic and have always wanted to visit Copenhagen, Stockholm, and St Petersburg. We were not disappointed with the ports of call. St Petersburg in particular was amazing. Having visited many of Europe's great palaces and parks, we were blown away with the Peterhof and Katherine's Palace. We were excited to try a new class of ship with the Regal Princess. Having spent all of our Princess cruises on the Grand class of ship, the Regal sounded like a potential upgrade. This simply was not the case. This was exaggerated by the poor weather on the trip. We were unfortunate with a low pressure storm following us from Copenhagen to St Petersburg with the highs in the low 50s. The weather made all of the outdoor spaces on the ship unusable. Since the Regal does not have an enclosed pool other than the spa pool and is very exposed on the Lido deck, everyone on the ship congregated in the Piazza. Unlike other ships we've been on, the Regal does not have the quiet nooks and crannies to play cards, read a book, or just watch the world go by. Further without a covered pool, there was no place to comfortably swim or enjoy the hot tub. This ship should not be used for early season Baltic cruises. Our fellow passengers were from a variety of countries with the vast majority of Asian heritage. We met very few Americans on board. Although this was surprising, it didn't bother us; people are people and enjoy the same activities. We enjoyed our ship mates. Food on the ship was above average in our opinion. The service across the ship was also above average. Almost everyone was polite and helpful with a few exceptions. Overall we were very pleased with food and service. Our cabin was M409. We've posted a review of the cabin as it is not a cabin we would choose again. It is very loud due to the Lido deck above. Overall we had an enjoyable trip. We would definitely do the itinerary again, but not on this ship. Read Less
3 Helpful Votes
Sail Date: May 2019
Not one of my best Princess Cruises. The staff try sooo hard ... but VERY obvious they are EXTREMELY busy - morale seemed to be low - in my opinion. We chose this Baltic Cruise as it included Oslo - don’t know why they bothered - ... Read More
Not one of my best Princess Cruises. The staff try sooo hard ... but VERY obvious they are EXTREMELY busy - morale seemed to be low - in my opinion. We chose this Baltic Cruise as it included Oslo - don’t know why they bothered - too short a time in port! Would have liked more time in Tallinn which I think is an absolute GEM! Stockholm, Helsinki, Berlin, St Petersburg = fantastic! Not keen on medallion . Husband orders .. I get charged... go figure !!! I went to customer service to fix our bills— and they say - actually they ‘shrug’ - and say “we don’t know what they do in Restaurants” HUH ??? Anytime dining was usually 1/2 hr or more wait! Our first and last time we try that ! Food definitely not as good in Restaurants - as previous Cruises —- except lobster night YUM! Horizon Court had a few ‘nice surprises’✔️ Pools TINY and spas were limited. For me = SHIP TOO BIG - AND - NO PROMENADE DECK —- ON PROMENADE LEVEL—not one of our favourite Princess memories! ps I personally think ‘Sapphire Princess’ was a magnificent SHIP with a small ship feel. Read Less
2 Helpful Votes
Sail Date: May 2019
This was my first cruise in 30 years so I qualify as a newbie. My experience is colored by my conclusion huge ships are not my style. That said - the good and bad. Good - entertainment was very good. Enjoyed all the shows. Ship is pretty ... Read More
This was my first cruise in 30 years so I qualify as a newbie. My experience is colored by my conclusion huge ships are not my style. That said - the good and bad. Good - entertainment was very good. Enjoyed all the shows. Ship is pretty and public areas were clean and glitzy. Staff was friendly and helpful. Neutral - food was good but I never had a meal where I said WOW. Our room was OK but could use an update. Table was worn, mattress saggy, pillows not fluffy. Bathroom was small but storage there was good and workable. Good closet space. Negative - disappointed in Princess excursions - so so and overpriced. We were much more pleased with the excursions we did through independent tour company Alla. Princess will say things to scare you away from other tour companies but ours with Alla were much superior to Princess and better price too. As a newbie cruiser who thought the original price of the cruise sounded good, I was amazed how the add ons added up and how expensive excursions were. We probably won’t do another big ship cruise. Maybe Viking 900 person cruise ships or another river cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
Overall a good cruise. When I do it again it will end in Fort Lauderdale instead of starting there. The entertainment was fantastic. Food and service were excellent. Port selection was okay. The shore excursions were bad. We were rushed ... Read More
Overall a good cruise. When I do it again it will end in Fort Lauderdale instead of starting there. The entertainment was fantastic. Food and service were excellent. Port selection was okay. The shore excursions were bad. We were rushed through most excursions with no time to see or enjoy anything. You would stand outside of buildings that would have been fun to explore only to stand outside and get a few minutes of explanation of how great it was inside and how you really needed to come back and see it. And to top it off you would get back to the ship with 3-4 hours left before departure, plenty of time to have been able to enjoy time at the locations visited. For the price paid I expected a much better experience. The last problem was disembarking in Copenhagen. We were told there would be a 2 hour wait to get a bus to town, so we needed to pay 30 dollars apiece to take their bus. Well there was a line of cabs 3 blocks long to take you to town. After getting dropped off by the bus we were at a location with no taxis available. If you were Lucy enough to hail a cab you were told your hotel was to close to get a ride. Not to mention your hotel could be 2+ miles away all the time us older cruisers were pulling our many pieces of luggage over cobble stone streets. A nightmare only to be made worse by getting to the hotel and meeting people who took cabs directly to the hotel, had been there for hours and all for the same price of the bus. It seems as though Princess had to take their last chance to add an additional 30$ profit per passenger to their bottom line at the expense of their guests. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this transatlantic for its course towards copenhagen. this was our tenth or so ta and our second princess cruise. we read the reviews and expected a "deluxe ship". we were driving from my home in palm beach ... Read More
We chose this transatlantic for its course towards copenhagen. this was our tenth or so ta and our second princess cruise. we read the reviews and expected a "deluxe ship". we were driving from my home in palm beach county to port evergladesin a one way rental car. about 18 hours before embarkation we were notffied by princess email that embarkation would be drastically delayed due to a noro virus infestation onboard the previous carribbean cruise. A cdc observed cleanup was required before we would board. the guests were told to not epoect to enter the registration lobby until 3pm or later. the departure was soft as boarding was delayed as also mandatory safety drill. we were inconvenineced as our rental car agency closed early on sundal and would not be offering a shuttle to the ship at 3pm! we had to accept waiting at the port to get into the lobby. many were more inconvenineced flying in overnight to arrive in the morning into fll. We arrived at the port to find that princess was allowing guests to come into the shed lobby and present their credentials. then we were to sit and wait for the notice to board. "hostesses" handed us numbers after registration which i noticed she favored some with low numbers and some with higher numbers. we got a 10 while other arriving after us got 3, 4 numbers which would be the order of entry onto the ship . one couple arriving 15 minutes after us sat next to us . They had an inside cabin on their first princess cruise and were given the early boarding number 3. i was annoyed as a returning cutomer to be given a 10! further i have a mobility problem and walk with a cane. at no time did princess or their agencies offer me any assistance with a wheelchair. I was aware that only those with motorized "amigos" got any assistance. we waited 90 minutes in the warm shed to be allowed to board. in over 25 cruises this was the second worse embarkation. (Our worse was we had been made to stand in the sun in Rio for 2 hours as our plane arrived too early for the cruise ine to board us.) Princess burst with repeated pride about ttheir new medallion system that served as key card for bills, opening our cabin, buying drinks etc. we had our pictures taken by the security person as we first entered the ship, hot and bothered after walking from the hot waiting shed. the cabins wer not ready yet for us so we went off looking for lunch while leaving our carryon luggage outside our cabin door. We explored the ship as this was only our second princess ship. we had spent 21 days on the royal princess. there were many similarities of the two ships although stated as "unlike'. the main thetre was forward and spanned twop decks with access directly to seats with no "bad" seats and no columns as in many such theatres. Dining had several options. we had chosen the "anytime" dining option which relegated us to the symphony" dining room for 5pm to 7:30pm dining as located slightly aft of the mid ship elevators, quite convenient . We could use the allegro dining on deck 6 after 7:30 pm . We never sought late dinng. concerto also on deck 6 was reserved for traditional dining all evening. we were sent there when diners did not take their tables by 6pm and as a result ate in all three dining rooms. Yes the menu was the same in all three but the service in the traditional dining rooms had more experieinced staff apprently. The ship had the capacity for over 3600 passengers but had only just over 3400 passengers. we found that we could usually find a private nook to read or have private time. we had no such space in our cabin so it was important to dfind a place to sit to read on a ta. the frist days we sat in the pool area in shade for happy quiet time. then the weather drove everyone indoors as we went through rain and a near hurricane winds. our last 10 days did not support outdoors time. movies under the stars were a bust. The staff provied blankets but umbrellas did not work to watch an overhead movie. Casual dining was available in many venues the largest was the horizon court which had several "bays" serving buffet style food on steam tables. We had our breakfast all days in the horizon court as it offered variety and we could eat leisurely in waves of interest to get up and find what we wanted we did not want a served breakfast with its limited menu and fixed servings. horizon court at lunch and dinner boasted of internaitonal cuisine with a heavy asian influence and weak european influence. the menus at the horizon court did not mirror fully the formal dining rooms. only in the horizon did we get lamb chops ( small cutlets) and seafood stews/soups. We were diappointed in the ships response to good friday. the chefs of the horizon court had had a gigantic fish and seafood day on maundy thursday and had few non meat options in the horizon court on good friday. the day had to be vegan for lack of chef efforts for fish on good friday, an internaitonal day. One of our favorite dining experieinces was the internaitonal cafe located on deck 5 down the hall from our symphony dinng room this 24/7 cafe also houses the coffee bar. nearby tables in the piazza made it possible to get a coffee and pastry and watch a game show, zumba class or dance class during the day . Or get a seafood pie and tea as light supper and listen to dance music and special events in the piazza. we found the food and apstries in the internaitonal cafe to be of greater quality and consistency than any other venue. the chefs were gracious and warmed our choices. the salads glistened as fresh greek, waldorf or shimp and lentil salads. the food was appetizing and served with cheerfulness. The coffee bar had a special pass for $31 plus gratuity ( $37) which gave unlimited regular and decaf coffee and 15 specialty coffees our choice for specialty drinks wre the specialty iced coffees and iced tea infusions. each of these were ususally $3-5 each. elite and higher princess medalion guests have a complimentary coffee pass so the lines do develope. We paid for access. We enjoyed the fresh large coffeee day and night and used our specials for leisurely stay in the piazza for shows. for us 15 specials over 15 days meant one a day.for many this was not possible as they insisted on night and day lates, cappuchinos and hot chocolates which were specials also. as i have developed lactose intolerancein the past year, i was steering clear from all miilk and cream on this cruise. imagine my dismay when i had reactions from the specialty respberry caramel iced coffee and the black forrest cherry i coffee freeze. The ignorant staff did not state on the menu that these special coffees were made with milk or cream!! No where was it stated that some specialty coffees and teas had milk. i limited myslef to teas with no milk then! The ship went through high seas of the near hurricane ( 5 meter waves) force 14. and had minimal .shift or list. only outdoor activities were curtailed .no shows were changed. the sea sickness bags appeared for about 5 days but really were unnecessary on this stable large ship. Our cabin was a category a balcony ( allegedly better than b,c,d,e,f,h,) . Not deluxe as it was small with only one desk chair and no place to sit together or share a meal except to sit on the bed to watch the tv. dekuxe cabins have a small sofa for seating. staff admitted they had removed a chair from the balcony cabins like ours as people fell over it as it crowded the cabin. description: small cabin with a refrigerator under the counter in the corner by the sliding glass door, desk-dressing table with desk chair. twin beds, one night talbe supporting the end of the desk the other between. Open closet with bar and hangers for about 20 garments and one tall drawer stack with a lockable safe. the small bath had sink with small shleves that dumped things on the floor, toilet and shower with curtain and slight lip to keepo water off the floor . "a" cabins are midship and low, best for transatlantic. most o deluxe balcony cabins were fore or aft not desireable for a ta if we got weather rocking. this was the smallest cabin we had experienced in 25 years. adequet but not luxury. the bathroom shampoo and bath scrub were in communal squirt bottles anchoredin the shower. the soap at the sink was replaced after a week of use by two people. towels were 2 per person and were thin and not luxury,they were less plush than the $3 towel at kohl's. only 2 bath towels was annoying. two lumpy pillows per bed was also alloted. beds were well used with troughs down the middle and gave uncomfortable sleep. The new trend to have a "duvet covered comforter as top sheep and comforter let us have a white sheeted bed as our style . not luxury. the steward did not provide a cover for the sheets for us to unpack our luggage as most "deluxe" cruises. no cover was in the room. The guest bath robes which ar reserved online before sailing were frayed and well used and were so small neither of the adults could use them as they did not span our backs or middles. We used these sad robes as a throw for warmth when the cabin got cold. we would never wear such a ragged thing to the pool! there was no blanket in the room the life preservers were in place on the shelf in the closet and no extra supplies of pillow or blankets. We use extension cords with surge protector in the two us 110 volt receptables on the desk top so we could charge our cell phones, lap top, cameras, etc. we did not use any high amp appliances. the hair drywer in the drawer is wired into the ship 220 volt system so is not moveable. This was the saddest cabin in comparison to hal, celbrity, msc and norwegian. Our cabin steward grace serviced the room twice a day. She was sometimes quite responsive to request such as please return our ice bucket and sometimes forgetful such as "wine glasses please". our room was kept fairly neat as we stow most everything except electronics. Dining: to review we went to the horizon court on deck 16 for breakfast and lunch. we dressed smart casual 12 nights and 3 nights formal to dine in the dining rooms on decks 5 and 6 .we did not pay extra for any of the specialty restaurants such as crown grill, crab shack( 3 nights this cruise), sabatini's or specialty meals. the dining room offered options for extra from the crown grill we did not pay $10-20 to have steaks and things from the other venues. We did not have pizza or ice cream due to my lactose adversion. we also opted out of the hamburger grill near t the poola s the weather was horrid out there and generally there was better food in the horizon court. I appreciated the following for breakfast in the horizon grill: smoked salmon, croissants, made to order, egg white omelets, fresh cut fruits( pineapple) , whole fruits( navel oragnes) grilled ham slices, sausage, crispy american bacon, and corned beff hash rarely were the pastries in the pastry shoppe attrative princess had no cinnamon buns/rolls or sticky buns. these are my culture essentials. Princess provided many cultures their favorites from miso soup , oatmeal, english bacon, etc. i did not try many unfamiliar things at breakfast choosing to drink coffee and orange juice with fmailiar foods. At lunch i enjoyed the great variety of national foods displayed in the four different serving buffets in the horizon court in additin to the pastry shoope bay in the horizon bistro. i do not eat jalapeno and chipotle peppers as i wheeze and get sick. i do not like spicey to the point of numbness. my favorite finds at lunch were many in the horizon court. some were not as hot as expected off a steam table but the ingredients were right. this venue excelled at seafood .i never chose a soup as most were with cream or ingredeints i do not like ( peas, cauliflower, beans) my favorites at the horizon court were: bouilabaise, cioppino, paella, mussels, grilled and fried shrimp, carved lamb, carved round of beef, spare ribs, beef schwarma, grilled lamb chops, grilled fish , carved brisket, carved, pork tenderloin, sauteed spinach, baked potato, singapore noodles, lo mein, hong kong noodles, fresh fruit, caesar salad, etc. our favorite deserts were pavlova and meringue in any form, lemon meringue pie, sweet fruit crumble with warm sauce, fresh strawberries. Service by staff in the horizon court was generally gracious . They cleaned up tables so the large horde of guests could find a table. since there were not so many views on a ta many guests accepted not having windows and the large number of guests got spaced out in the horizon dining rooms without pushing. staff brought drinks when rquested fewer guests requested sodas and beers at lunch than any ship i have been on. most wanted the complimentary ice tea and lemonade. Dinner in the dining rooms as an anytime guest worked well when we went before 6pm. we preferred a table for 2 , but occasionally accepted sharing to facilitate dining to get to a show. we ate in all three dining rooms over the 15 nights. the concerto dining room had some distinctive spaces andchina. the talbes were further apart for privacy while dining. This is a perk for those dining on a fixed schedule at 5:15 or 5:30 pm (or 7:30) . Our servers generally were well trained and efficient they worked with a rigid kitchen policy of no substitutions and no double orders( unlike other ships). to accomodate diners the waiters did swift ordering to get doubles of lobster tails or filets. Every night there were "princess favorties " which included shrimp cocktail, caesar salad, loaded potato cream soup, grilled salmon, roasted chicken and a hamburger. on other cruiselines that hamburger would be a ny strip steak! some evenings we stared at our menu gaping as nothing appeared special or worthiy of a "deluxe cruise". i do not get excited about meatloft, grilled chicken breast, macaroni and cheese,chicken and leek pot pie etc. the starters included usually three appetizers and two soups,( one cold one hot )and one salad. often we had the caesar salad and shrimp cocktail as the menu options were poor. The crab cakes on this ship were light on crab and full of bland filling . The crab cakes got labeled as new orleans and maryland and all tasted the same sorry filling. the entree choices were fairly predictable: one pasta, one vegan, one fish, one meat and one fowl. Occasionally seafood slipped in like luscious large sea scallops. one night was chose sadly the "tenderloin tip pot pie". This sad dish had little meat in with mostly mushrooms and gravy and tiny bits of meat. tenderloin i doubt the beef and guiness pie in the internaitonal cafe was far larger and more robustly full of meat and flavor. on forma nights there was apssing effort to serve a special entree such as beef wellington, lobster tail( single) or rock fish not one evening had crab legs/crab of any nature no filet mignon. tenderloin was sparingly sliced as entree. only with coaxing did the waiters bring s double slice of the beef wellington off the loaf made in the kitchen. . not a small complete wellington as deluxe rstaurants serve. rarely did we feel we were in a deluxe restaurant by the food . the service was far better than the food. often we skipped deserts as they boasted of "love's chocolate bombs and deserts. Overlaoded chocolate deserts. later in the cruise the choices for desert fell to two to three choices or ice cream . yes they had the cheese or fresh fruit option all ships offer. the best deserts were the souffles which were served about four times in fifteen nights. i wondered how many creme brulees and ice cream any one should eat? we did not. the lemon tart was delicious as also the petit fours and small pastries with various names over the 15 nights. larger deserts were overwhelming. We had efficient dinner service so we could attend most major shows after dinner. this was a difficult part of this ship. if the show proposed semed good seats were filling 45 minutes before showtime and there were not seats at 7:35 pm many nights. what a miserable situation. most of the evening entertainment funds were loaded on the showtimes and there was no viable options. so it was spend 40 minutes sitting waiting for showtime or skip it. we made the learned instinct to skip the comediaians and see the productions shows. we got to see all but one productin show. that night,dinner did not finish on time to get there by 7:30pm and it was filled. the production shows highlighted the dancers who were superb the singers were cruiseship quality a bit shrill and not always in tune. we recognized one of the productions from our princess cruise in september 2018. the instrumentalist were familiar as we had seen them on other cruiselines. both the around the world pianist born in turkey and the violinisht with the flashy wardropbe and special sequined shoes who loves to talk about his british mom. both are good professionals who have not changed their show in years. Most of the other entertainment were not worth finding. only the topaz instrumental group with a luscious blues singer filled our evening. they could morph to different styles and got the couples dancing . The various bar pianists, classic duo with their electronic backup and folksy singer with the guitar were not memorable or high quality. most bars would lay them off as people did not sit down and have a drink to hear them the entertainment was of low quality on a trans atlantic cruise where customers had no other options in port. Activities were quite limited for this ta as the weather outside took away much poolside and on the upper sports deacks. the "enrichment" speakers were not enrichment but well versed topics like the titanic and the origins of atlantis .really? i could do it with one hour pre on google. The library was a farce. Most of the books were discards from former passengers. Some were belonging to princess with their paper on front. but these were of stephen king and other well read variety no new fiction-non fiction. One princess grouping was eight copies for a book club onboard. we left our used books to add to the alleged 2000 books there. Not really. there are about 300 books some in foreign languages in the library and board games to borrow. there were jig saw puzzles on the main tables of the library fo rthose interested. On a table were games like suduko . But this was not a library for readers. The service of the staff reflected the casualness of the leadership. the captain proved a "chatty cathy" talking both in person and on the noon talk more than most wanted to hear. we never got a great weather forecast. After getting caught in rain the captain failed to nore we went out each day with rain gear and heavy clothing as he had not idea of the next days weather! Cruise crtic had a meet and greet on first day at sea april 15 with well over 100 present. Many officers showed up with the captain leading the charge and displacing the cruise director and hotel director from the welcome. the captain insulted the catholics aboard in his ad lib response to a catholic priest asking for opportunity to say catholic mass on easter. the captain said there was a interdenominaitonal service arranged already and that should satisfy the catholics. the cruise critic aduience disagreed. the message to this captain was he needed to listen. eventually the entertainment director found a room at 6:30am for the catholic mass . Later a 4:15 pm service was added for the overflow and those out on excursions in the morning. the crew got an easter mass from this volunteer priest and this was ovrflowing a large lounge the captain has much to learn about christian holy days. this ship provied three days of rooms and service to the jewish community on board for passover. This included a catered seder and shabat meals. since hal has daily catholic mass on all its cruises a strong message got delivered by this captain to the roman catholics onboard. go elsewhere. The cruise director was exceptional and high energy corey was seen from early morning to late night he led zumba classes and ball room dancing classes. he breezed into many activities and hosted the show time performances. most passengers felt his presence and felt he served them personally as he was seen everywhere. seeing him sweat it out leading a zumba clas gave the message he gives his all to princess as cruise director. As a tranatlantic our ports were few: ponta delgado, zeebruge, rotterdam , aarhusdenmark and copenhagen. the destination agent was poorly educated about the ports and gave misinformtaiton. repeatedly the staff stated ponta delgado was closed on easter sunday. wrong. this quiet azore community welcomed with shops open and churches open for visits. we walked in the mosty rainy day to see much on a walking tour of our own. We took princess shore excursions to use up our obc earned from several sources. the princess excursion to brussels from zeebruges ( $179.99) was our only possibility to getto brussels this cruise. no private or cc tours. the bus was about 40 and there were 3 princess buses going the venfor for princess misguided us at several levels. they led four buses to the same rest stop which was clsoed off to limited access for toilets, delaying the princess bus and a hal bus also going to brussels with the same company. They rerouted us through brussels to miss several sits including the royal palace as the rains came they dropped us off infront of the brussels cathedral but denied us opportunity to visi as we were "late". we then walked 20 minutes to a restaurant where a catered meal allegedly of felmist origin would be served. this restaurant served a catered meal that any kitchen in america would serve. chicken with white gravy as main course with croquts desrt chocolat pudding. th appetiser was the only european with a lettuce bedded slice of smoke salmon arriving under plastic wrap as prepared days in advance. Then we walked again for 15 minuted to the grand square and the "guide' dismissed for time on our own unless we wanted to follow him to another promised site, the small fountain on a corner of a building with the small boy pissing into the pool below. that was our brussels guided tour we had about 90 minutes on our won. we sought free wifi, shopped and tried to stay dry in the pouring rain. we did shop for belgian meringues and chocolates . all the guests on our bus returned before time and we drove back to the port. dismal tour, overpriced. the official tour guide had told off color and anti-semitic stories along the way on the bus. he used his use of german and english to make disparaging remarks . His last greeting to the english speaking group as we disembarked the bus was "have a good fart". The german word for journey is "fahrt" . He knew this was a foul, cruse way to greet us and hid behind his flemish identity. I reported more details to princess and they assured me they would contact the vendor. princess refunded 25& of my shore excursion fees. A limited apology. The shore excursion tin rotterdam we took to amsterdam. this included an hour boat cruise for just the 30 on our bus, about 1.5 hours in the van gogh museum and and about 2 hours on our oen in amsterdam from the flower market. we walked many miles to give the bus no problem navigating streets and traffic. It cost us time and energy in walking more than expected. we had a interesting day and we found lunch on our own rather than a tour company chosen meal. the price was $149.99 which seems steep but there wer not so many options. Arrhus was wonderful and not familiar to those on the princess staff. They stated it was closed on sunday not at all. the town provided a free continuous shuttle service to center city where volunteers greeted us with maps and homemade bread and butter. a band arrived later in the morning at the centr city wlrcome tents free wifi was available all over town. Volunteers in bright red vests were spotted trough out this city to help us get wher we wanted to go we walked miles to see this delightful city we did not see it all but would welcome a return. a girls band came and serenaded us our last hour in port. what a wonderful response from this second largest city in denmark. Our disembarkation was made diffciult by princess'es rush to get everone off the ship early and by 8:30am the information from the princess destination specialist was incorrect and we needed to change our diembarkation plans at last minute. We had to use a princess run shuttle to the airport at $39 per person including taking our luggage at midnight from the cabin and putting it out at the airport terminal the next morning. we had a flight at 1:40pm amd were not in a hurry and wanted to have a nice breakfast before bolting to the airport. the air lines would not let us check in for our flights until 2 hours before departure. that meant 11:45 . Princess insisted we should be on a 7:05 am shuttle to the city! i went and pushed hard to get an 8:35am shuttle. but there was no seating at the airport. we had our luggage piled up and no where to go. no check in until 11:40am. over 3 hours of wandering pushing a cart . if princess insits on us leaving so early they could put some chairs and tables in the luggage tent for their customers to sit out their wait for checkin. create "princess lounge" for their customrs in the airport. princess is payin to rent that space why not use it for their customers stranded at the airport waiting for their check in times! I did like that princess did pick up the luggage outside our cabin and deposited at the airport lugage tent 100 yards rom the terminal. There were complimentary carts ther to get the luggage out of the tent and across the street to the airport terminal Read Less
1 Helpful Vote
Sail Date: April 2019
I chose this cruise for the specific period of time I had available and the port it departed from. It started off great. The embarkment went very smoothly. When I got to my cabin it was clean and ready for my husband and me. Our ... Read More
I chose this cruise for the specific period of time I had available and the port it departed from. It started off great. The embarkment went very smoothly. When I got to my cabin it was clean and ready for my husband and me. Our cabin porter, Tom, was wonderful. Any requests we had he took care of in a timely manner. There was plenty of closet space for clothes,shoes and so on. There also were lots of drawers and a very nice writing area. The bathroom was well designed with good lighting and shelves. However, there was no shampoo or conditioner,and a very small soap that was not replaced until it was a tiny blob. TheThe entertainment was the very best I have experienced! The productions were out of this world, as good as the Vegas shows I have seen. We did not go on any excurisons but there was plenty to do on the ship, or just relax as we did. The ship was very nice, but was hard to find a nice quiet place to read. My major complaint were the meals for dinner. I cook at home and I was looking forward to great food and good service. The dinners started with a menu the looked like it was printed on the cheapest paper available. Although they offered a meat, fish,vegertarian and so on, there was usually only one choice of each, and not necessarly what one might want or like. I really wish that they would teach the servers not to reach across someone to serve another seated guest. If a nice dinner and service is important to someone as it was to me I would not necessarly recommend this cruise to a friend. Read Less
3 Helpful Votes
Sail Date: March 2019
My hubby & I take Princess Cruises every time we cruise. We go in early Spring every year. I have 7 under my belt now & my hubby has 9. We stayed in Fort Lauderdale over night and were on the Regal Princess Ship by 11:15am on ... Read More
My hubby & I take Princess Cruises every time we cruise. We go in early Spring every year. I have 7 under my belt now & my hubby has 9. We stayed in Fort Lauderdale over night and were on the Regal Princess Ship by 11:15am on Sunday! That was terrific, we had lunch on the pool deck and went to the cabin at 1pm. Embarkation was smooth sailing, the sail way party was fun and the day was perfect! The 1st port of Call was Princess Cays (the cruise lines private island) we have been to Princess Cays 6 times before, so we just stayed on the ship and had a relaxing spa day. The next day was a Sea Day-we relaxed again w/a few activities on board. Regal Princess is a great ship, but it is not full of water slides or rock walls or diving shows, so some may find the ship a bit boring. We find it just right--for families and w/teens the activity level can be lack luster. That being said many parents just let their kids roam around the ship, ages 11-16 total disgrace. Princess has movies under the stars on the pool deck, in the evenings they show more adult themed movies. One night we went to the movies under the stars (the movie was great by the way!) the teen boys yelled and hooted and disturbed everyone all thru the movies. Several guest went and told them to chill out and keep the screaming down. Well that did nothing, it made it worse. Many fellow passengers (myself included) wondered where in the world the parents are? So you don't parent on vacation? Seems strange to me, and your kids are now everyone else's problem. It was ridiculous! The last night of the cruise one the teen boys came up to me and said do you like my shirt? He had written curse words all over it--and proceeded to yell profanities at myself and other passengers. Again, where are the parents of these kids?? Princess did nothing to stop these kids, I informed them several times as did other passengers. It seems that when you go on vacation these lazy parents just don't care--Princess and fellow guests have to deal with these unruly brats! The cruise itself was terrific, the productions shows are top-notch and the Beatlemaniacs are the best-they are real show stoppers, and totally fun!! The cabin was small, but adequate for just the 2 of us. Again this is not a mega ship--it is not a RC super ship, Regal Princess had 3560 passengers this cruise and that was enough, especially w/unsupervised teenagers running around all day & night. This cruise was a 2 week combo, but we only did the 1st week (last year we did the 2nd part of this cruise) Were told that only 291 guests stayed on for the 2nd week of the cruise, w/others getting on as we got off. St. Thomas had lovely weather, we went to Megans Bay. It was overcrowded w/6 ships in port that day. I can see if only 2-3 ships in port, Megans Bay would have been great. We shopped & had lunch near the cruise port. Both were excellent! St. Maarten we did the Sky Explorer at the Rainforest Adventure & Rockland Estate. It was gorgeous, you took a Sky lift up the side of St. Maarten (this is not for the faint of heart) and could see the entire island! Beautiful! Well worth the price. After 2.5 hours at the Estate we went to the beach and board walk. Had the best burger on the board walk. St. Maarten has the best beach (in my opinion) only 2 ships at port that day, so the beach was not crowded, and the view was awesome! 2 Relaxing Sea days on the way back to Fort Lauderdale (well other the being on the look out for parentless teenage boys) All & all a great cruise, just wondering if we will continue w/the Princess Line? It maybe time to move to Celebrity Cruise Lines. That makes me sad, as I have spent thousands of dollars w/Princess, but I do not go in for terrible teenagers who parents don't care about them & want them to be everyone else's problem! Read Less
Sail Date: March 2019
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of ... Read More
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of 1.5 ltrs. The caveat was you HAD TO PAY FOR THEM!, the small ones were $2.50 and the large one 3.98 + 18% tax, ridiculous for the amount we paid for the mini suite. Now as far as food is concerned no complaints as long as we wanted to eat in the buffet, the main dining room had a dress code, I mean w're on vacation and a dress code was not what I expected, dress pants and a dress shirt in the Caribbeans, ridiculous. the was te food is outrageous, people take more than they can eat and it's all thrown in the garbage, as one of the waiters commented this is just one ship, there hundreds doing te same thing. Our room stewart Nicola was wonderful he took great care of us and our room was always spotless. To get back to rules they have a drink package, it's $60.00 per day per person plus taxes 18%, but if your wife or partner does not drink it does not work it's 2 or nothing. I was really disapointed with the overall mission of Princess make as much money as you can. The shows were very nice and we enjoyed them. I will never cruise with Princess again. Read Less
2 Helpful Votes
Sail Date: March 2019
The ship is nice, crew were good with the exception of stateroom steward who after getting his additional tip was not please so he was just ugly the last day to deal with. The biggest issue is the entertainment or lack of it. Yes they have ... Read More
The ship is nice, crew were good with the exception of stateroom steward who after getting his additional tip was not please so he was just ugly the last day to deal with. The biggest issue is the entertainment or lack of it. Yes they have a few cute game shows and they had a comedian one night that did the same old cruise ship jokes. But other than that if you did not want to sit and listen to music or dance there was nothing. In the good Princess days there were all kinds of things, comedians hypnosis, dueling pianos, etc etc and more than one at once. Now there is one per cruise comedian and all the rest is singing and dancing for 60 and over. It’s become a close second to Holland America we’re if you get to the dining room under your own steam you have accomplished something. Everywhere you went people complained about poor quality and lack of entertainment. Wake up Princess while others are stepping it up you are going down hill quickly Read Less
Sail Date: March 2019
-Too long between Appetizers & Main course 3 nights in a row. -Guest Serbvices staff should raise their heads to realize who’s next and not the one who walked straight to the counter. -Didn’t receive disembark luggage tags ... Read More
-Too long between Appetizers & Main course 3 nights in a row. -Guest Serbvices staff should raise their heads to realize who’s next and not the one who walked straight to the counter. -Didn’t receive disembark luggage tags and when we asked to have them sent up they responded that they were too busy. I said we were not in a hurry and they said they couldn’t promise anything (I think the steward coulda got them as he should have) -Club 6 staff terrific (shout out to Jojit) -Embarkation and Disembarkation terrific -Buffet terrific. -MUTS terrific -Lounge chair hogs not only active but the lack of enforcement tells you it’s actually condoned by Princess. -Love the Medalian and relatively inexpensive internet. (could add onto Medalian service by installing several ‘readers’ at the bars so passengers could let the bartenders know who is next to be served-probably expensive to do but a worthwhile enhancement). Read Less
2 Helpful Votes
Sail Date: February 2019
Older ship in pretty good shape. Best feature, 7 ft pool. Incredibly attentive, polite, and social, passenger contact crew (waiters, cabin stewards, etc.). Incredible variety of well prepared food choices in buffet. Main dining room did ... Read More
Older ship in pretty good shape. Best feature, 7 ft pool. Incredibly attentive, polite, and social, passenger contact crew (waiters, cabin stewards, etc.). Incredible variety of well prepared food choices in buffet. Main dining room did not offer much more than buffet. Great burger and Stromboli bar on pool deck. Limited, ordinary, not so special, specialty restaurants. Free and prompt room service. Terrible embarkation mentality. Long walks to gates, up multiple flights of stairs. Ship staff could/should manage much better based on so many older passengers with mobility issues. Unique itinerary is about the only reason to cruise this ship again. Would not bring children on this ship. Limited, boring, kid features. Casino is nice but fewer gamblers perks than other lines. Matt, one of the best cruise directors. High energy, visible, organized, approachable and friendly. Limited television access. Free movies in room. Nice big outdoor movie screen. No towel charging police. Read Less
1 Helpful Vote
Sail Date: February 2019
This is going to be a very mixed review. There was so much to like about this cruise - and quite a few things that detracted from a wonderful experience. To start, this is a medallion class cruise. I can't say to avoid a ... Read More
This is going to be a very mixed review. There was so much to like about this cruise - and quite a few things that detracted from a wonderful experience. To start, this is a medallion class cruise. I can't say to avoid a medallion experience as there was much to like about the GPS tracking units worn around passenger necks. The problem is that they promise more than they actually deliver. Getting "ocean ready", Princess speak for pre-loading travel documents, was a wonderful thing. This process was relatively simple and made embarkation the easiest and quickest I have ever had. Princess has nailed getting folks onto, and off-of, this ship. Our room was ready when we walked on and our luggage was delivered in record time. One problem was that the medallion only opened our stateroom door about 75% of the time despite having it re-flashed. Too often we had to track down our steward or go to the front desk in order to get into our room - a complaint we heard from several passengers. Another issue with the medallion is that not all of the promised services were actually functional. Yes, we could use interactive maps on our cell phones or at any number of interactive touch-screen displays located throughout the ship, but we couldn't order drinks/food in many locations and there were big issues with getting off the ship at ports (more latter) due to the Wi-Fi going down. I found our tag-a-longs a dorky but really fun thing. Try scratching your turtle or fish's chin to make them happy. The Regal Princess is a huge ship with a beautiful central multi-use area. The public spaces are 'regal' and the ship is well cared for. Moving about was easy and the spaces were grand with enough small nooks and hideaways to provide intimacy among thousands of other passengers. Our room was small but well appointed. The TV was huge and there were many movie and TV options. Dining rooms were beautiful and the staff in all settings did their jobs efficiently, and more often than not, were friendly and kind in the process. The food in the dining rooms, buffet, and casual eateries was very good - better than most ships. The specialty dining was quite good with our favorite being the Italian upgrade of Sabatini's. Very competent service and an exceptional meal. I highly recommend upgrading to both the steakhouse and the Italian joint. The buffet was adequate but the food served (especially for breakfast) got tired a few days in. There was a lot of choice but little rotation throughout the week. Service in the buffet was great but tables filled up fast during peak times and we were left wondering around with plates in hand seeking a table more than once during the morning rush. I wouldn't be able to tell you much about the entertainment. We attempted to view a comedy show and a musical show but due to our dining times could only be there 15-20 minutes early. This was not early enough to secure a seat. Staff shared that we would need to be there at least 30 (and they recommended 45 minutes) early to get a seat. This is just not acceptable. A similar problem occurred when trying to secure a seat at the sanctuary. This was a deciding factor to choose a princess cruise. I love the sanctuary experience and we headed for the location immediately upon embarkation only to find that it was booked to capacity for nearly the entire trip. This was especially disappointing considering one cannot reserve a chair until one is on the ship. We did get one port-day and it was fantastic. However, we were really sad to not get a space otherwise. Don't count on getting a space in the sanctuary if you are on a ship that doesn't clear out all passengers no matter how fast you get to the reservation desk. Folks traveling back-to-back, 7-day itineraries will beat you to the punch and you will be left to fend for yourself on the sun deck. The low points all revolved around the ports of call. Our "discover Jamaica" tour was terrible. Princess should be ashamed for selling this tour. The bus tour was pretty sketchy but the trip to the botanical garden was downright bad - there were so many people there we could hardly move around. A person on our trip was lost and we couldn't get a decent picture due to the HUGE crowds. The personal lunch and shopping time in Ocho Rios was terrible. Within a 1-block span I was offered drugs 7 (count them 7) times. The panhandling and Mister-Mister sellers were terrifically aggressive. I have been to Guatemala, Beijing, and Tijuana, Jamaica takes the cake for the most aggressive 'sales' experience. The promised restaurants were non-existent (sans a broiling hot burger king). Without food and without much shopping, we headed back to the bus after 15 minutes only to find that 75% of the tour had returned before us feeling that Ocho Rios was simply gross. We waited on our bus for an hour while watching a 20-year old VHS copy of Cool Runnings - We sat there and waited for it to be over. On our way back, the bus broke down within a massive cloud of burning break fluid. We were told that the ship had been emailed (yes, emailed) and told that we were going to be late. We were also reminded (for the 5th time) that tips were welcomed and should be handed over immediately as the driver and "tour guide" were going to leave us on the highway if and when a new bus arrived. We awaited transfer to a "fresh" bus and finally made it back to our ship. Jamaica was total dumpster fire and I blame Princess for not properly vetting this excision. Our Stingray City, snorkeling, and beach lunch tour at Grand Cayman was rained out but not until we had witnessed several folks puking in their purses during the 45 minute wild-tinder process and helped a woman knocked over by the surf trying to get back on the tinder. Princess lines on-shore were the longest and least controlled during the return tinder journey. To say the experience was a little "lord of the flies" is an exaggeration but not too far from the truth. Princess can't control the weather but the tinder process and safety of their guests is within their control and they failed on this port. Our last port was Cozumel where we were to board a ferry to the mainland for a cenote swim and tour of Tulum. We were probably the 10th couple in line to get off the ship but failure of the Wi-Fi rendered our medallions useless. Hence, nobody was leaving. The failure of a "down time" system was inexcusable. In the vestibule, the elevator doors kept opening and people kept crowding to try and get out. 45 minutes passed with not a single announcement from ship staff. People were restless, hot, and ready to sit down. We were finally told to try another exit. We shifted to a new gangway only to be told to return to our original off-ramp. You get the idea. 90 minutes later we got off the ship only to be told our ferry had left and all excursions to the mainland were cancelled. Literally - the woman next to me started to weep - and I felt like crying too. The excursion staff were left with a clip board to face the angry mob of people who had yet another port of call ruined, The staff were feckless. They didn't have any printed materials for travelers to review. They were totally unhelpful in finding us other tours to take unless you wanted to watch Mexican Abulitas make Hot Chocolate or have your picture taken with a Zonkey (think donkey painted like a zebra). We returned to the ship having missed another port of call. So, at the end of the vacation I am left torn. The ship was great. The embarkation and disembarkation was the best I have experienced. The food was far above average. The very expensive drink package ($960 for 2 people) was well-used and actually worth the money. The staff was, by-and-large, very effective. The specialty dining was great. The musicians in the lounges and public areas were awesome. The experience of movies under the stars was fantastic. There was so much to love about this journey. However, the medallion experience is not yet ready for prime time, the ports of call were true disappointments, and the sanctuary reservation system needs a massive overhaul. Would I go on a princess cruise again? Yes. But I would proceed with reservation. This was average - and I was hoping for more. Read Less
1 Helpful Vote
Sail Date: February 2019
There were 8 of us on the Cruise to celebrate the 60th birthdays of the 4 guys . There was no problem with boarding or disembarkation , we chose to depart with our own bags which made it even smoother. Our room R323 was balcony suite ... Read More
There were 8 of us on the Cruise to celebrate the 60th birthdays of the 4 guys . There was no problem with boarding or disembarkation , we chose to depart with our own bags which made it even smoother. Our room R323 was balcony suite , mid ship and very nice , tons of storage space , standard balcony and we had great room cleaning and service by Roxane and crew . Did not think the tendering process was very smooth and it took away valuable time on shore. The weather was rough in 2 ports and at Cayman Islands only about 1,000 people were able to leave the ship before they had to shut it down for safety reasons. We will be looking for ships that do not need to tender at each port in the future The ship was clean and public areas well kept . The food was very good at both buffet and sit down service . We found the service at sit down service , pleasant but the staff were overworked and therefore slow to get initial drinks/wine ( plus they had to travel a long way to get drinks). Perhaps it was because they had our large table and a table of 10 next to us ? Our work around was to bring in our own beverages to take away the aggravation factor. The entertainment staff was challenged on our voyage as many of the guests were older (with what we guessed is a average age of 70+). I thought playing the movies during the day was inappropriate , music was a better choice and we liked the concerts they played . There was music everywhere on the ship and most of it geared to the older crowd. The 2 shows we saw were fun . The best part we liked was the Voice of the Ocean contest , it was a lot of fun to watch the contestants go from Karaoke to the big stage . We found the staff on the ship to be overall pleasant and polite and helpful . I really appreciated the extra effort to remind guests to wash hands often and that the washrooms were kept very clean ( unlike a MSC cruise I was on last year). I didn't like the medallion program. I did not like having "big brother" watching my every move and being all knowing - I can see the advantages but I personally did not like it . I do not recommend getting the new "all inclusive" drink package - Princess did away with a mid level price option for drink packages so both me and my cabin mate purchased this at over $ 600.00 Canadian EACH . There were so many rules and caveats about what is included and what is not included , which varied from bar to bar and server to server - very confusing and frustrating . One example is at some bars I could take up both our passes and get us each one drink per pass , but other bars refused to serve us unless we were both there !! Another was that you could not order a double shot of alcohol in our drinks. If you were to order one of the fancy cocktails that have 2-3 shots of booze that was fine , but you could not order a double rum and coke- ridiculous !! Also keep in mind that you can only have one drink every 12 minutes , so if I wanted to get the extra ounce in my drink I had to line up again at the bar but wait out the time - I ended up making a "stash" of rum shots so I could have my double when I wanted it . By no means are we over drinkers and never came close to the 15 drink ( per 24 hours ) limit - Like I said frustrating and confusing and very expensive . Overall we had a good time however next time I cruise I will be looking for a smaller and more "lively" entertainment and no tenders to port. Read Less
2 Helpful Votes
Sail Date: February 2019
I haven't sailed with Princess in years and thought I would take a February cruise on the Regal as it had 3 sea days. Overall it wasn't a bad trip. My girlfriends sister really talked up the ship so I had high expectations, and ... Read More
I haven't sailed with Princess in years and thought I would take a February cruise on the Regal as it had 3 sea days. Overall it wasn't a bad trip. My girlfriends sister really talked up the ship so I had high expectations, and after sailing on the Regal I was somewhat disappointed. First the food, the breakfast buffet was well appointed but by day 4 it was getting old with the same items. I really enjoyed the eggs benedict, and discovered they only had them out 2 mornings. For my birthday she insisted that we ate at the Steakhouse. The service was fantastic but I wish we could say that about the food. My ribeye was very chewy and her filet which she wanted medium well was very well done. The burgers served at poolside were great and the pizza wasn't bad if it just came right out of the oven, otherwise forget it. We opted for anytime dining and this was a first for me. The servers did a great job but the food.....well it wasn't the quality from my past dining experiences. One night I ordered linguini with claim sauce and it was served lukewarm. Some of the dinner items shocked me......fried chicken with fries and coleslaw? Which ended up being 2 very small pieces of chicken. Our last night was an American night theme so I guess they were justified putting meatloaf on the dinner menu ! That spoke volumes how they are cutting back! So much for standard surf and turf. A small filet with several pawns. The lobster tail was offered separately on another night . Our room was nicely appointed and clean. However the table on the veranda was rusty and had very old soda rings embedded on the top. Seriously, how much could a replacement cost them in the quantity they are buying. Our room steward did his job, and never went the extra mile. With all the cruising I have done one thing has always stood out. They are all so nice to you from the time you board the ship until.......the morning you disembark. That's when their true personality shines. I am never one to demand anything and have always tipped them well. I just think the cruise lines need to tell them to crack that one last smile as your passengers leave because that's the one they will remember! Read Less
Sail Date: February 2019
We were on the Regal in the past on a 7 day Eastern, but found we didn't have enough time to explore and experience the entire ship in such a short time. We booked this as a 14 day trip as it had different itineraries each week. ... Read More
We were on the Regal in the past on a 7 day Eastern, but found we didn't have enough time to explore and experience the entire ship in such a short time. We booked this as a 14 day trip as it had different itineraries each week. We flew to FLL and arrived at 9:45. We were at the terminal by taxi for $20 by 10:15. We live in Canada, so we prepared for our Medallions at home using the app and picked them up at the pier. We were on board by 10:45. Most organized embarkation ever! We went to our room, which was ready, dropped off our carry-on, changed and went to eat and sit at the pool. The medallions worked really well for us. We loved the unlocking feature for the door. All of the service desks around the ship (shore excursion, purser's, international cafe) have tablets on them, so when you approach, the staff already knows you as your name and photo come up on the screen. We had a guaranteed balcony assigned 6 days pre-cruise A609. It was in a great location, beautiful fixtures. Everything was in good condition. Our room steward was efficient. She never went above the standard, but was fast and courteous. The balcony is small, but we still spent a lot of time on it. We signed up for the escape room. It was well done and well attended. The items are well used. We have done one on Norwegian and feel that was more professionally done and more suitable for repetitive use. The shows were well done. It was difficult to get seats if we didn't go 45 min early. Sometimes, we were turned away 20 min before the show. The pools and decks were well maintained. The attendants were often seen clearing towels and items from unattended chairs, so there was often a chair available. MUTS was great. The Superbowl was played the first night. Other movies included The Greatest Showman, Bohemian Rhapsody, Instant Family. The day-time shows and movies were really good, too. The pool games were not well attended and sometimes didn't run due to lack of participation. The cruise director was rarely out. She had a team of assistant cruise directors who were everywhere. We rarely saw any senior staff. We ate at the buffet for all of our meals as we are plant-based. There were great selections for us here. The staff was courteous and available. There were always tables available. I was disappointed that the lemonade was not in the machines for self-serve. We always had to ask someone to get it. We had purchased alcohol for in the room and we would use the lemonade and orange juice as a mixer. The Captain's Circle parties were late in the week both times. There was no draw for Suite perks like the laundry and bar set-up -only a free bottle of wine. In St Thomas we went to Trunk Bay Beach. It is a long boat ride and a long taxi ride for a short visit at a beautiful beach. We were warned that there were no facilities and were encouraged to buy drinks and food on the boat. The location had a bar, food truck, washrooms and showers. While in St Martin we walked the 20 min to the shops and beach. Here we went to Burger Madness and rented 2 chairs with umbrella, 5 drinks of choice (we had beer and Smirnoff) and wifi for $30. The man here was not pushy and most accomodating for the drink selection. The staff at the restaurant were friendly. The burgers were amazing! We walked down past the second pier, but the men here made us feel very uncomfortable. Back in FLL, we went to Walgreens to buy more sunscreen and juice. It is a 15 minute walk down the street. We went on an Air-boat ride and visited Flamingo Gardens. So worth it! The host was great. We were supposed to be back at the ship at 1:30, but he thought that was too soon, so he choose returning at 2:30. This meant we had to plan for lunch off the ship, but there was not much free time at these locations. We didn't get to see much of the park as we were waiting for our food with a lot of other people. The second week of our cruise was a bit disappointing. We had terrible weather in Grand Cayman. They stopped sending tenders when the water got too rough to dock, but they had no way of getting anyone off the island. It took over 4 hours to hire the larger ferries to transport Princess people back to the ship. The other 5 ships were having no difficulty getting their passengers too and from the island with these ferry boats. Holland America even provided umbrellas, sandwiches and bottled water for their guests. Princess staff stayed behind the restricted gates and didn't update us at all. We were hundreds of guests left standing in line in the pouring rain for hours waiting to go back. In Cozumel we were supposed to disembark at 10am. Our meeting time for our excursion was 10:20. The Medallion system went down and they were unable to get people off the ship. There was little communication around this. Staff would look at the ground when walking by and had no answers about what was happening. We were in massive lines on board until 1130 when we got off only to have to walk through the crowded duty free shops and then get searched to look for fruit by security before exiting the pier. When we got to the shore excursion staff, she told us the ferry had already departed and we would get a refund. Ugh! While waiting on board, we had asked at the shore excursion desk if we could cancel as we had missed the meeting time. She said "No" as we still had the opportunity to get off the ship and they might wait for us. We went for a drink and lunch at Fat Tuesday's, walked around the pier shops and went back on board for the rest of the day. The vendors here were extremely pushy. Jamaica was a great day. The pier shops here were very clean and the staff was not pushy at all. It made a pleasant time touring around. We went to the Green Grotto caves. Good experience. We're disappointed in Princess's lack of communication over some major events. Overall, the experience on board was good Read Less
1 Helpful Vote
Sail Date: February 2019
Picked the cruise as a B2B with the Western Caribbean cruise leaving a week earlier. Must preface all remarks that we were one of about 6 who developed Influenza A for the whole week. Also I am a retired physician. I caught this flu ... Read More
Picked the cruise as a B2B with the Western Caribbean cruise leaving a week earlier. Must preface all remarks that we were one of about 6 who developed Influenza A for the whole week. Also I am a retired physician. I caught this flu the last day of the previous cruise even though I was vaccinated. Likely came from another person who was not US citizen. Take-home—maybe consider getting more than one flu vaccine making sure you get the flu endemic to the area of travel. This flu is aerosol transmission meaning all the great handwashing will not prevent. And have to credit Pricess with running water hand washing stations at the Horizon cafe. Even though many just blow by with proper hand sanitation. Medical staff was excellent. Didn’t agree with a one day quarantine, so stayed to cabin most of the week. Which was good as on day 3, I spiked a temp to 101.2 on Tamiflu and could have had full run of the ship. The problem was the “Unlimited Beverage Package” I had purchased pre-cruise. Some computer glitch told my wife that I was not on the package for the second cruise. Obviously too ill to drink. After day 4 I was told we were on the package after all, just a computer glitch. Princess finally agreed refund of three of those ambiquous days but still wanted to charge me $275 for the four days I was medically unable to drink while I sequestered myself in my cabin so as to not infect anyone else. Problem with decisions like this is that apparently there is no one who can make decisions onboard in real time. All issues have to be reported by email to Princess central and then acted upon days later. Princess should have comped all drinks and even our cruise fare as we prevented a possible pandemic in my opinion. That may be an exaggeration, but we are home still feeling under the weather. Too ill to see what Princess has decided. Room M427 DO NOT TAKE. One floor under the furniture serving the aft LIDO deck and the ice cream station. At least two times in the evening they rake the furniture with no plastic foot protectors across the floor for cleaning. It makes unbelievable cabin noise in the cabin ceiling. Some tips shared by me on cruise one by a 1400 day Pricess passenger. If you like Scotch order a Rob Roy, no bitters, no vermouth and you get two shots of Scotch for the price of one drink. Did the Chef’s table on cruise one, very worth the $115 per person charge and you get a free cookbook. Immediately on boarding call for a place on the wait list. Rum Runners work fine if you need to bring small amounts of alcohol onboard. No problem with locking you luggage with TSA locks. Ours were not violated. Read Less
Sail Date: January 2019
Ship was pretty. Food similar to Royal Carribean. I would recommend anytime dining .Cruise director was nothing special. She was very formal and not funny. Shows were often at times more benefiting the earlier dining guests. They were very ... Read More
Ship was pretty. Food similar to Royal Carribean. I would recommend anytime dining .Cruise director was nothing special. She was very formal and not funny. Shows were often at times more benefiting the earlier dining guests. They were very well done though. Princess theater is smaller. Only holds under 700 guests. Comedian only one time on the ship, and was not that funny. Staff is nice and attentive. Rooms are clean. Dining room is only one story which was not as dramatic as many I have seen. Overall I was happy with cruise, but did not think it was extra ordinary which people have claimed Princess is. Getting on and off the ship was quick because we came later to embark and disembarked later too. Princess Cay was very nice. They have chairs set up and shaded areas by the beach to use. Jazz music on ship was great. Piano player was very good too. But everything ended by midnight. So, if you are a late person who likes comedy and a funny cruise director, Princess may not be the first choice. Read Less
2 Helpful Votes
Sail Date: December 2018
Having sailed with many cruise lines, and about 6 with various Princess ships (which have all had terrible entertainment) We thought the Regal being a newer ship would have pulled out all the stops for the Christmas cruise to the ... Read More
Having sailed with many cruise lines, and about 6 with various Princess ships (which have all had terrible entertainment) We thought the Regal being a newer ship would have pulled out all the stops for the Christmas cruise to the Caribbean, but unfortunately not! The evening shows were so bad, the 'theatre' was not only half empty every night, but lots of people were walking out. The 'theatre' was more like a working mens club. No lovely backdrops or big stage/seats/curtains etc like they do on the RCCL, nowhere to put drinks, you have to hold them. It all looked so cheap. There was no poolside entertainment, the cruise director was a joke, nowhere to be seen throughout the whole cruise, whereas yet again, on the RCCL there are lots of competitions and games all day poolside and the cruise directors really get passengers to have a good time. This is sadly lacking on Princess cruises. The food in the Horizon buffet was excellent, far better than the restaurant which was very unusual, so we ate in there mostly. The staff were all lovely and very friendly. Drinks are good on the Princess, the cocktails are superior to most ships, but that is about all. There are normally a few bars on each end of the main poolside area, but the Regal has left them out, and now ordering drinks takes forever, by the time the waiter brings them, the beer is warm. The cabins are good and have lots of room, but the safe is right on top of the bathroom, so you have to squeeze past each other if one is using the other. Another bad design. All in all, a very average cruise, disappointing for Christmas, and first time cruisers we spoke to all said the same, so its not that we are just used to better. I think we are done with Princess now, and will go back to RCCL, for the shows and entertainment mostly. Read Less
1 Helpful Vote
Sail Date: December 2018
The advantage of club class is not great enough for price difference. Although the dining staff was exceptional, the table side preparation in the advertising is limited to a head water preparing sauces or adding one or two meal choices to ... Read More
The advantage of club class is not great enough for price difference. Although the dining staff was exceptional, the table side preparation in the advertising is limited to a head water preparing sauces or adding one or two meal choices to menu. After doing the math I could of paid 14 specialty dining in lieu of the price difference for Club Class. Cruise Lines also can not be trusted for numbers in ship statistics, i.e. it said the regal should have 3400 guests, what they don t tell you is that can go to 4000 or more, straining resources to clean and disinfect. First part of cruise at 3400 was great staff enforced washing hands or using sanitizer, second cruise 4000 hard to get a table, staff to busy to properly disinfect tables or enforce use of sanitizers upon entering. If I had know they would load the ship to 4000 would not of booked it. We both caught horrible viruses and are now on antibiotics. We did everything using the sanitizer washing hands and even had clorox wipes. However if you overload the capacity of the ship, people load the elevators unreasonably as they are fed up waiting. If you take a cruise near the holidays or breaks, you should change the slogan from Come back new to Come back viral. I felt bad for handicapped customers as when a ship is oversold it makes it difficult for them. Long story short we are on antibiotics hoping to get better soon. Of course it can happen but I still believe that if the cruise had limited capacity and done a better job at cleaning we could have avoided getting so ill. Paying thousands of dollars for Club Class mini suite and getting sick is not worth it. Not to mention difficulty of navigating buffet or getting a table. Last cruise for us. Also internet pricing kept changing from booking time to departure. At one point it said unlimited was complimentary to platinum with medallion class. A few months later it was removed and we got an email that we would only get the original 250 minutes allotted for Platinum. Calls to cruise line was unable to verify why they changed the policy and do not retain the policy at time of booking. Last time cruisers. Read Less
Regal Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.1
Entertainment 4.0 4.0
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 3.0 3.6
Service 4.0 4.3
Value For Money 4.0 4.0
Rates 4.0 N/A

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