2 Helpful Votes
Sail Date: August 2019
NCL was excellent and I would use them again. Even though 4600 passengers, experienced staff moves folks around w efficiency and great organization. Shore excursion tickets are clearly marked with time and place to meet each morning. ... Read More
NCL was excellent and I would use them again. Even though 4600 passengers, experienced staff moves folks around w efficiency and great organization. Shore excursion tickets are clearly marked with time and place to meet each morning. Embark and disembark ran very smoothly. Busses are ready, clean, clearly marked, excellent drivers. Shore excursions many and varied for different levels of activity: we had four excellent local guides, 2 poor ones. There is much to do on board, so even days at sea are fun and filled. Water facilities are very good, esp for kids. Weather in August was chilly, so small pool and water slides were not used much. I was a bit annoyed that teens are in hot tubs all the time, making it hard for an adult to get a space. Food good, restaurant choices many and varied. Sometimes had to wait for a table even though we had reservations. Garden Café (largest buffet on 15th floor) is very busy and a little chaotic … many food choices, but hard to find a table. Would be good to have a number or color coding so that location of a table, family or friend would not be so hard. Ship's condition up to date, clean. Entertainment excellent. Internet connection awful. Cabins are nice size and well maintained. I am impressed. Read Less
8 Helpful Votes
Sail Date: July 2019
Have been on many cruises but first time with ncl. What a rip off. Not all the shows are free for a start. 2 standard shows we're free but you still had to book as theater tiny. Public places packed at peak times. Not enough staff and ... Read More
Have been on many cruises but first time with ncl. What a rip off. Not all the shows are free for a start. 2 standard shows we're free but you still had to book as theater tiny. Public places packed at peak times. Not enough staff and the ships design has not given that nice open attriam feeling that other ships have. Casino too expensive. Minimum bets etc. Didn't see our cabin boy for almost all the week just say 1 and 9. Food is quite good esp the buffet but it's a real fight. Too many people. Drinks god. A diet coke and a cocktail was 23 dollars. I drank water most of the week. Oh and you can't bring drink on board not even water cos they want to sell you it. Worst ship and company we have ever been with, and we won't be going back again Read Less
2 Helpful Votes
Sail Date: July 2019
I would just concur with the poster who wrote "Marginal and Loud" as their headline. If you like really big, really loud, really overcrowded, and really under-serviced ships, then this ones for you. Otherwise I would run and ... Read More
I would just concur with the poster who wrote "Marginal and Loud" as their headline. If you like really big, really loud, really overcrowded, and really under-serviced ships, then this ones for you. Otherwise I would run and "Getaway" as fast as you can. The ports were great though. The room attendants were friendly and spot on, so I will give kudos where due. The Starbucks was great. The sushi restaurant was not half bad, and the steak place was downright good. The rest, well...just mediocre to bad. The wait times for tables, the feeding troughes at the buffet (literally not to be able to find a table at the buffet and having to eat outside where its 50 degrees is unacceptable for any ship), the nickel and dime fees for everything, the cacophony of noise in the main sections of the ship. I waited 3 days for them to bring me a case of water I purchased the minute I got there, which I'm pretty sure is the same water that comes out of the tap but that's besides the point. At some point at day 2 I had to buy liters of water at the bars because I didn't know if I was ever going to get it. Water, you know, it's kind of important to some people. I recommend buying the bar water btw and not the case water, the bar water is actual good quality bottled water, not their crappy filtered water. I have become used to smaller ships after many years of cruising and don't like crowds, so this just wasn't the ship for me. I chose this ship because we were traveling with 4 teens and I wanted them to have more activities like the ropes course and slides etc. But with 5K people and very limited hours that these facilities were open, no one used them from my group anyway. The only saving grace for my group was the Haven which is worth the money if purchased on day 1. It's the only area of relative quiet and the pools and saunas are nice. All in all this felt like a Carnival ship sailing in the Baltic. So if you like Carnival, you'll like the Getaway. Read Less
2 Helpful Votes
Sail Date: July 2019
We choose this cruise for the great port cities it offered, however the cruise was full of rude kids who bully and harass guests, poor food quality. And rude staff. Every floor was plagued with ding dong dash games, we had a hard time ... Read More
We choose this cruise for the great port cities it offered, however the cruise was full of rude kids who bully and harass guests, poor food quality. And rude staff. Every floor was plagued with ding dong dash games, we had a hard time getting sleep, the adult only areas are full of kids, and the bars are all understaffed to reduce the amount of drinks you can get with unlimited package. 6 Hottubs on the whole boat. Only 3 of them were hot, the rest had broken heaters and operated at room temp. Some of the excursions are scams, barge you 110$ for a ride to the city center. Restaurants were very poor quality even the paid, if you are considering this cruise, do it! Just not with Norwegian! Viking, carnival, royal, would all be much better choices. Also be prepared for lack luster service. We paid about $6000 to go on this cruise and the food was rated like a cheap 1980s Buffett. Yuck Read Less
4 Helpful Votes
Sail Date: June 2019
Had sailed last October on their Pride of America, to Hawaii. Worst Cruise ever! So, we thought. We vowed to never sail NCL ever again... yet, a few months later, my friend booked a Cruise to the Baltic Sea with NCL... At ... Read More
Had sailed last October on their Pride of America, to Hawaii. Worst Cruise ever! So, we thought. We vowed to never sail NCL ever again... yet, a few months later, my friend booked a Cruise to the Baltic Sea with NCL... At first, one always wants to be fair, and believe that "it will be better"... No! If they fail so badly to meet your expectations, it is "their way", "their pattern / mentality". So, we flew from LAX, CA all the way to Copenhagen, Denmark to catch this NCL Cruise. Plane cost $2,422.98 Cruise cost $4,700.14 We had pre-paid all this way prior to the Cruise, and i had pre-paid the Credit card Co. by $500.00 ( max allowed to be pre-paid). Well, all hell broke loose constantly, and to the very end. We were offered IN WRITING, a FREE Beverage Package. I phoned numerous times to inquire if there was any gimmick to that, or if it was totally free. Was told No gimmick, totally free. Well, here is the SCAM: The FREE beverage Package cost $356.40. It is FRAUD to pretend that something is FREE, and to charge on a credit card $356.40. So, I'll have to report this to the credit Card Company. Our Cruise was paid a month or 2 prior to departure. 3 days before disembarking, a bill was left by our cabin. Our card had been charged $30.00 per day to make the 1 bed. A GRATUITY, a TIP...... is at our discretion to pay if and how much, to whom... This obligatory overcharge without telling us ahead, is thievery. $30.00 per day to barely clean a small cabin, is by far, an overcharge............. Paying for the Cruise, pays for the room already, and the food, etc. This must be stopped. Everyone should fight this. .... To pick you up at the Airport is $25.00 per person. The wait was 2 hours, and going through the "Check-in" was an other 2 hours, and then, we were rushed to the Theater to listen to a life jacket demonstration, and this took a good 1- 1/2 hours, or so. They repeated in 4 languages, over and over again. It was ridiculous, very badly put together. The meals were not very good at all. The attitude was "bad", "superior"........... The shows were mostly bad. Next to no activities. NCL is all about money, not the Guests. They sell anything... and everything has a scam to it. We attended a sale marked lowest prices guaranteed. NOTHING was on sale, and a shawl on shore ( at Immigration) was $28.00 and on the ship was $75.00. So, lowest price is FALSE ADVERTISING. We bought 2 bottles of Vodka for gifts. They packaged it for travel in their NCL box, which we could only pick up the day before disembarkation. Those broke in transit. They were not packaged securely and the luggage was handled by NCL. We were handed a suitcase filled with wet clothes and broken glass. I bought 2 music boxes $35.00 each, and paid $70.00, but, I have two charges of $70.00. Bought batteries, which did not work, and attempted to return / exchange... That was a Twilight Zone. They DO NOT care at all and do not stand by the Guests. It is all very unethical, unprofessional, illogical, UNFAIR. Why are shows bad? The microphone is too high. You hear extremely loud yelling, screaming, noises. That is one aspect. The same performances are shown on an other night, leaving nothing for you if you already saw this... So, not a new show nightly, and shows not always good. Reservations............. What a Twilight Zone Nightmare on that............ A Bar requires a Reservation, so does a Restaurant, so does a Show. They say No when you phone... but, to get in......... is SOOOOOO problematic. Then, this Circus Show cost EXTRA. Never could go to the "Noodle Bar" Restaurant. I could see lots of empty tables, but, they were saying that they were full....... The Miniature Golf was closed for repair. Many bathrooms were closed for repairs. Still Daylight at 10 at night... and again by 2 am................ Much rain. FREEZING COLD. Never used the pool or hot tub... Simply too cold. At our age, we don't climb walls. Bingo is overpriced. One "Lecture" was "How to reduce belly fat forever?" So, we attended.... WASTE of time. It is a come-on to get you to sign up for a package $199.00............... When I tried to dispute the charges: They were leaving bills daily on our door, and the phone was blinking to come down ans see them... So, I went DAILY. Their attitude was that I HAD to pay whatever they wanted me to pay even if it was not due. I asked to speak to the Supervisor and was refused this. Olga and her Supervisor ( Not the higher person) were treating us as inconsequential, and we were waved away. When I insisted that I wanted to speak to a higher person, a Captain......... the Security Guard was called. I thought that he told them to remove the fake charges... The next day, on the way out, my friend, the Tour Bus, everyone was waiting for me while I was detained and obligated to pay $100.00 CASH. They refused to print a bill or let me pay with a Credit Card. The man was laughing, telling me to go to the 6th Floor and wait in line.......... So, this is Abuse, fraud, Extortion. kept against my will, obligated to pay what is not owed, laughed at, and our trip ruined. I was shaking for a long time after, because I was so stressed and upset. We both were. Last day, the elevator button would not stop on the 4th floor, and nothing was marked... We had to use the stairs with bad knees. Later I was told that one side worked... but, nothing was marked............ WHY repeat all this Online? People need to be warned. If you do not fight, this perpetuates itself, and escalates as it goes. Is it costly to eat ashore, or at the Airport? Sweden: Tiny little nothing place, 2 coffees and 2 tiny pastries ( not very good either): $18.00 Copenhagen, Denmark Airport: )'Leary's 1 SMALL beer $9.17 O Leary's: 1 small water, 1 small Coke, 2 tiny very bad fish and chips (very tiny portions of oily, badly cooked, still raw batter on 2 small fish pieces, bad fries) $59.86 ????????????????????? HOW can this be? Souvenirs anywhere? In California, one can purchase an oven mitt for $1.00 at any Dollar Tree Store, or 99 cents Store. In any of the Norwegian places... $16. to $21.00 for 1 oven mitt. A cap is a good $16.00 + Excursions: Cobblestone streets. Nice to see, but, difficult to walk. Overpriced Excursions. MUCH walking. If you are an Elderly person, someone with arthritis, you will have much difficulty... Chairs do not roll well on grass, or cobblestones, and much is steps... A tour in a boat, in the cold freezing rain... is difficult to enjoy. Bathrooms: $1.00 Euro per person. The Subway is Russia, very clean, beautifully decorated, very well organized. Much walking, steps, escalators. Not for wheelchairs and slow persons. We almost fell. Older persons must be seated, or it is unsafe. Many warnings of Pick Pockets......................... Our Bank Card Companies had said NOT to bring Euros. This is a bit wrong. Bathrooms do not take Credit Cards. You need Euros. Some Places, and Street Merchants do not take Credit Cards. If you can hand a NO INTERNATIONAL Fee Card, that is the best way to pay, but, there are Exchange Currency Booths here and there ( some at Airports). We should have brought $50 Euros, but, had relied on our Credit Cards. Credit Cards: Make sure to use NO INTERNATIONAL Fees Credit Cards. How were we dressed? You need long pants, no sandals, warm socks, sneakers for a lot of walking, long sleeve flannel shirts, sweaters, or light jackets. I brought a backpack and we kept our light jackets in them when not used. Bring a rain poncho in your backpack. Too windy for umbrellas. The 99 cents Store sells rhinestone room key card holders to put your room card key around your neck. On the ships, the cost is multiplied 6 to 10 times............. I said it before, and foolishly expected better.... NCL was not a good Cruise Line the first time, and was NOT the 2nd time either. Hardly any activities for persons 70- 80. Lots of long lines, walking, being pushed. Disappointed. Bored. The hour changes: NCL does not have clocks in the rooms. We brought a travel clock. "Jet Lag" The time changes numerous times. It takes 2 days from LAX to Copenhagen and again, 2 days back. Rather than waiting 10-12 hours at the Airport, we had reserved Connect Hotel in Arlanda Sweden $59.07 We had requested Confirmation via e-mail, and had printed everything. They have a Shuttle and will pick you up and bring you back the next day ( Shuttle is every 30 minutes. They have their own Shuttle, marked Connect Hotel), you will have a nice room, with TV, bathroom, dryer, and you'll get a great, copious breakfast. Staff was pleasant, courteous, helpful, cheerful. They have a Chain. Look them up. ( Yes, the Staff also spoke English.) Bottom line, we had an OK, so-so, overpriced, tiring trip. Too much money for what it was. We will NEVER Cruise NCL ever again. They ruined out vacation again. Can't forgive them. This is Abuse, Thievery, Disrespect, FRAUD. We have a Cruise this October 2019 with Carnival. We have sailed that Ship and Destinations prior, but, it is for a Class Reunion... so we are attending ... We have sailed with Carnival many times. I am now informed of costs rising again? NCL told us that Carnival no longer folds towels like animals...So, I'll have to see for myself... Cutting out the nice little fancy things... is never a good idea. Why do we Cruise and spend so much money... if there is nothing nice, nothing to do, nothing included? Overcharging people.......leads to Guests staying home the next time. NCL advertised FREE beverage package, GIVEN to us FREE. $356.40 is FRAUD. Adding $30.00 per day, after the cruise is fully paid, is FRAUD. A tip is never mandatory. That is a modern, pretentious, unfair expense. A tip is solely at the discretion of the people to do, not do, and decide how much. Read Less
4 Helpful Votes
Sail Date: May 2019
We have been cruising for many years and chose this cruise because we wanted to see Iceland, Scotland and Norway. We had cruised before with NCL and knew that the Food would not be good, so we bought a 10-dinner specialty dinning ... Read More
We have been cruising for many years and chose this cruise because we wanted to see Iceland, Scotland and Norway. We had cruised before with NCL and knew that the Food would not be good, so we bought a 10-dinner specialty dinning package. Upon arriving in Copenhagen, check in took 90 minutes, once on board we were told that they still needed to load supplies (are they amateurs?, is this the first time they load this ship?), so we ended up leaving 6 hours late which made us loose our next port. We also missed Invergordon Before I booked, I called their reservations office to ask if the ship would need to use tenders at any port and was assured that we would be docking at all ports. THEY LIED to me as we had to disembark 4,000 people with very few tenders at 3 ports. This was horrible, terrible and took at least 2 hours to get in but at Edinburgh we waited for 3 hours in the freezing rain to get back to the ship, my wife got sick. Are they criminals or just stupid? they know that they must re embark 4,000 guests and that this takes at least 40 tenders at 100 guests each. They did hire 2 larger local boats, but we still waited in line for 3 hours. Did they really need to save a few dollars and make everybody’s trip miserable? The Food in general terms is not top Quality, especially at the buffet. At the restaurants it is a little better, as to the specialty dining as I said we bought dinner for 10 of the 14 nights and it was basically acceptable, but not good as it is in other Cruise lines we have sailed in (Princess, RCL, Celebrity, Oceania and even Carnival). So, we tried all of them and repeated the French and Ocean Blue (where you must pay twice). They will try to nickel and dime you at every turn and try to squuueeeeze as much as they can from you (its their Business model), so just be aware. Communication with the guests is sparse, they don’t provide you with the tools to enjoy the cruise, all they try to do is sell, sell, sell. Going to guest services took long lines (60 minutes on average) as they had to deal with infuriated guests. So, if you think that tis cruise is a bargain, think twice because you must add many things others include. Nothing they will give you is top notch, not even average, the ports are usually industrial and not close to town, in Copenhagen there were no taxis, no buses no means of going to town which is 30 minutes away, other cruise lines book buses which they take you (at a cost) to Copenhagen. Other cruise ships were docked in Copenhagen. We decided to leave one night before and pay for a Hotel to make sure that we made our flight back because they could not guarantee that I would make my 11 am flight. The only good thing I can say about this ship is that it was clean. In general terms AVOID NCL AT ALL COSTS. Read Less
3 Helpful Votes
Sail Date: May 2019
This was so disappointing as we have cruised Norwegian in the past, and Loved it. With the dry dock, we thought this would be the perfect opportunity to fall in love with the ship all over again, and we were so WRONG. We chose this ... Read More
This was so disappointing as we have cruised Norwegian in the past, and Loved it. With the dry dock, we thought this would be the perfect opportunity to fall in love with the ship all over again, and we were so WRONG. We chose this cruise for the Ports of Calls. Two of our Ports were CANCELLED including Invergordon which was one of the main Ports and Haugesund. No compensation offered for the cancellation of Invergordon and we had private excursions booked that we forfeited. Embarkation and Tenders- Talk about a cluster, we were five hours late leaving Copenhagen. The tender situation only amplified the complete incompetence of the staff coordinating guests getting on and off the boat. There was only one boat loading/ unloading 4000 guests at a time and they packed each tender to the max. There should have been multiple tenders loading/ unloading at a time. The que for getting off the ship was a nightmare and basically forced you to book an excursion so you could get off the ship at a decent time. This confusion also caused th 6, 7, 8 floors to be a mess of humans waiting, and pushing to get off the ship and significant traffic flow problem. The staff driving the tenders took multiple attempts to dock the tender (throwing ropes, smashing into the side of ships and docks. Smoke - the smoking in the casino is excessive and permeates the 6, 7, 8 floors and makes the Bistro unappealing. Smoking ban on interior spaces should be considered. Food - Specialty restaurants did not disappoint we visited Brazilian, Steak, Raw Bar. The buffet food was on more than one occasion had hot food at room temperature, ran out of salad (at all stations) and fresh fruit salad (sub with canned), chicken was commonly overcooked. The dining room served the same meal the entire voyage for lunch (no changes), the selections were not inspiring and boring. Best meal in the dining room was the Bang Bang Chicken and Shrimp. No Lobster Night. Seafood Night at the buffet was unimpressive with no shrimp cocktail, crab claws, or lobster. Starbucks was a nice addition. Entertainment - The shows were good, but only two on a 14 day cruise. Syd Norman was a nice addition with great singers. Dueling Pianos was good, but then played same songs every night which gets redundant and boring. Basillio Magician/ comedian was terrible. Excursions - Had to manually get adjustment for charges on every excursion with our elite status discount. This should be automatic. Not see if I notice. Ship - lacked interior space for the number of people on board to comfortably stay inside. It was a cold weather trip. I do not recommend this ship for that type of itinerary. The common theme on the ship is that nobody knew where anything was. Customer Service - Pony up and plan to wait 30-60 minutes. It was a drag to address any issues. If you tried to call, you were instructed to call back later as they were busy. Significantly understaffed. Medical Center - It is anticipated that if you need medical service while at sea you will pay a premium. Holy - Norwegian takes that philosophy and crushes it. I had a sinus infection/ early bronchitis, and paid $150 for DR visit (expected), and $225 for GENERIC made in India Mucinex (1/2 the strength of Name Brand, requiring 2 generic for every 1 Name Brand pill - AND they charge by the pill), Generic Afrin, and Generic Amoxicillin (Not Expected). These drugs would have cost $40 total back in the United States. When I inquired about drug charges, I was told that the ship does not differentiate between generic and name brand, but clearly their charges do. Overall Experience - this cruise was a let down in so many ways. The traffic flow, the odd cruise director who never seemed to be around, staff that couldnt make decisions, constant let downs with cancellation of ports. This was an expensive once in a lifetime cruise and our experience was so bad that even as seasoned cruisers (20+ cruises) we are seriously debating if we cruise again. Such a disappointment. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise because Hurricane Michael prevented up from sailing to Canada last year. I did not want to go a on mega ship but I only got a credit. We chose to stay in Copenhagen the day before and after the trip which gave us ... Read More
We chose this cruise because Hurricane Michael prevented up from sailing to Canada last year. I did not want to go a on mega ship but I only got a credit. We chose to stay in Copenhagen the day before and after the trip which gave us a lot of time to explore the city on foot, no buses! The embarkation and disembarkation were great. Very organized from start to finish. My biggest complaint is they were five hours late and we missed our first port in Norway. Not happy about that at all. The ship is so big and too many people. The ship was gorgeous in every area except the weight lifting room. Terrible machines, too small and not enough variety. There are great high end restaurants but the other free dining is average. Lots of variety with other places that you must pay for. I am not a fan of the buffet. I don't like people handling the same utensils to serve food. They just go a Starbucks. The entertainment was outstanding. We saw most of the shows. We loved Syd Normans. Two great rock bands. The service is fantastic. The crew cannot do enough for you. We loved the small ports. The big ports require traveling to see things. You can't just get off the ship and walk around. Norway and Iceland were our favorites. We knew nothing about tendering to shore and it was a disaster. 45 minutes each way on the little hot boat is a joke. Both times it was pouring rain and 4000 people standing in line for their turn after touring all day was a joke. The shore excursions are costly. Out favorites were, the rib boat in Flam, Norway, the Golden Circle, Overland tour of Geiranger and the Blue Lagoon. The Glamis castle and tour of St. Andrews was a 9 hour tour. No meal. Six hours on the bus. Two hours at the castle and one hour at St. Andrews. The bus rides had guides that never stopped talking, coughing sick passengers (we both were sick after the first week) and many stops were so short you had no time to really explore what you paid a lot of money to see. We missed another port in Scotland at Inverness since the seas were too rough to get in. We had to go back out to sea which meant three straight days of cruising. The seas were 15 foot waves and 40 mph winds. I have had balance problems after that and since I got home. Would I cruise again? I will never cruise again. Too much eating and drinking and not enough time on excursions devoted to exploring the cities you came to see. We saw more in Copenhagen the day before and after our cruise then we did on excursions. The big ships are too big. If I ever did go on a cruise again, it would never been on these rocky cruise ships. The last night in the port in Copenhagen they did a load test from 1 am to 5 am and the ship rocked back and forth. Not my way of ending a cruise especially if you are already having problems from the rough seas. We sailed on Holland America to Alaska and I have to say that the difference in the two cruises was like night and day. Read Less
3 Helpful Votes
Sail Date: April 2019
I wanted to visit the Azores and try a transatlantic cruise for the first time. Unfortunately a week before the cruise NCL decided to shorten our 12 day to a 10 day and eliminated 50% of our ports, I never saw the Azores. They canceled ... Read More
I wanted to visit the Azores and try a transatlantic cruise for the first time. Unfortunately a week before the cruise NCL decided to shorten our 12 day to a 10 day and eliminated 50% of our ports, I never saw the Azores. They canceled Portland England as well which we could have dealt with. They did all this to displace their guests in order to put the Getaway to dry dock earlier than anticipated. Saw the dry dock results, looks like Starbucks was added onboard and new furniture. I'm not sure why that was necessary to ruin our vacation to complete this upgrade earlier for NCL. The ship itself was dirty, service slow and passengers mostly upset. We made the best of the situation making some great people but still very disappointed with NCL's decision. Also the 25% credit towards a future cruise was what you had paid for the room charges only on the Getaway? Seemed like yet another way to disappoint us. Carnival has given us 25% off before, due to a hurricane cancellation and it was a % off the future cruise price itself. Was definitely able to see the NCL customer service difference, they don't seem to have any. The ship was dirty, public bathrooms smelt so bad they propped the doors open. Glassware was dirty, received a lot of drinks with a side of lipstick. The entertainment and enrichment activities were lacking. Either sold out so you couldn't attend, or completely pointless like Burn the Floor. Interpretive dance is meant to tell a story, no one seems to know what that was. The rock climbing, ropes course and water slides were closed most of the trip. Not enough shore excursions for the passengers after the last minute change in itinerary. The one we did manage to book, everyone was sick from the cruise. There was some respiratory bug that went around. Just overall a bad cruise experience, I've been on a lot of cruises and I have never experienced anything like this. Read Less
7 Helpful Votes
Sail Date: April 2019
This experience with Norwegian Cruise Line (NCL) was so bad, I'd already filed a fraud claim with my state attorney general before I left. Let's do this first, though. The cruise itself was good. The on-board staff were, ... Read More
This experience with Norwegian Cruise Line (NCL) was so bad, I'd already filed a fraud claim with my state attorney general before I left. Let's do this first, though. The cruise itself was good. The on-board staff were, for the most part, great. The Vibe Beach club remains the best deal and investment at sea, bar none. And the meals and entertainment were solid, even occasionally outstanding. If that was it, I'd have given this cruise four out of five marks. But that isn't it. The cruise I bought was to depart New York City for a 12 day, transatlantic trip with stops in the Azores, Western England, Belgium, France and finally in Southampton (London). Then six days before departure, NCL says they've decided to skip half the stops, canceling Belgium and France entirely AND arriving in London two days earlier, for which I've made no plans, no hotel, no activities, nothing. To compensate, NCL offers a 25% refund and a reimbursement of up to $300 per person for expenses. But if you've ever tried to book a hotel in London two weeks out, you know $300 is a joke. Not to mention the tours I had to cancel, the tickets I have to eat and so on and so on. By the way, no refunds. NCL says it was past the refund window. So I can blow 75% of my vacation and stay home or go on a cruise that is not the one I booked. It's shorter and does not go where I wanted to go. So, naturally, I am outraged. But I make the most of it, I book new activities, train tickets for a day in Paris, and get a hotel in London for the two days I'm there unexpectedly, which is WAY more than $300. And I cancel the stuff in Belgium and France and eat that cost. Then, two days before we go, I happen to notice on my trip summary page a whole new itinerary. This one cancels western England, where I'd already booked a tour to Stonehenge and Salisbury and skips the Azores where, likewise, I'd booked tours. And this new schedule puts back France and Belgium, but on new days so my original plans, now canceled, cannot be reinstated. I have to book a third set of tours, out of pocket. And here's the kicker, you won't believe this. The reason for the yo-yo about where we're going and the shorter cruise is that they (NCL) have decided to get the ship (The Breakaway) into dry dock two days early to start a long-planned refurbishment. Not weather, not emergency, not safety - they wanted to get started early on renovations. Since I'm pretty sure you don't just show up at dry dock with a 4,000 passenger cruise liner, I'm pretty sure someone knew this was possible a long, long time ago. Which means NCL sold me a cruse they knew they likely would not deliver. Like months ago. Someone figured it was cheaper for them to jerk me around and issue a 25% refund with no possibility of cancellations and start refurbishment early. Oh and thanks for letting me know I'll be the last person to sail on this ship before you make it better. That's nice. There were literally people from the Miami corporate office on the ship walking around in front of guests pointing out all the old, outdated stuff they were about to fix for the next cruise. Classy. But I digress. In addition to the 25% refund, NCL also wrote, "...as a genuine gesture of concern, we are extending an additional 25% future cruise credit which may be used towards any upcoming sailing with us." So even if you'd consider setting foot on an NCL cruise ever again, even that 25% "future cruise credit" isn't. What they said was clear, what they actually mean (and didn't tell anyone until we were on board) is that they will apply the amount of the 25% refund for THIS CRUISE to a future one. Not 25% off, but the value of the existing 25% refund. So if you paid $2,000 for this cruise, and they reimburse you $500, you get a $500 credit for a future cruise, not 25% off. How cheap can you possibly be? Oh, and that 25% refund - just the fare. Not taxes, not fees. So if you paid $2,000, for example, your refund is actually like $300. Frankly, I'm beyond angry, I feel defrauded. Outright mislead and stolen from. This is now a sham wrapped snugly in a farce. And here's why - this is like that scene in Vacation where Clark Griswald is about to leave for vacation and goes to get the new car he ordered. When he arrives, he is given a completely different car than than the one he ordered. Outraged, he tries to leave to find out the dealer has already crushed his trade-in and he has no choice - take the substitute car he does not want or cancel vacation. By not allow refunds for cancellation, that's exactly what NCL did. I ordered a red convertible. A week before delivery, they tell me I'm getting a blue mini-van and I cannot cancel the deal. It's not even the blue mini-van or nothing, it's the blue mini-van period. And since the blue mini-van of the ten day cruise costs less than the red convertible of the 12-day cruise to the Azores that I bought, NCL gets zero credit for the 25% refund. In fact, it's not a refund. The car/cruise they actually gave me costs less. They sold me x, delivered me y, in a contract they said I could not cancel. That they adjusted the price to reflect only y and called it a refund is not good business, it's dishonesty. "Hey, good news. I'm only charging you the thing you did not want. I'm great, right?" And I'm not the only one who's angry. Everyone I spoke with on the ship was simmering. It's clear here that NCL put their greed of an early dry dock above keeping faith with their customers. That's too bad. They could have at least offered a cancellation refund when they trashed half the ports. But they didn't. Refused to. It's sad because vacations matter, people save and spend on them. They are spiritually important. That is, unless you invest your money and hopes with Norwegian. Then, you know, dry dock and good luck to you, shame on you for thinking NCL would actually deliver the cruise you bought. They can break the contract, you can't. Read Less
5 Helpful Votes
Sail Date: April 2019
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
8 Helpful Votes
Sail Date: April 2019
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise ... Read More
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise was cut short at the last minute 5 days before we sailed and even then it was changed the next day. 2/ Stateroom was filthy and unprepared 3/ The food was disgusting usually cold . The head Chef should be ashamed. 4/ The crew on board where arrogant, unhelpful and downright rude. They should have pulled out the stops for us but instead they did the opposite 5/ We sailed a northerly route 430 nautical miles from where the cruise I booked should have sailed. Result instead of some warmth we froze and out doors was blocked . 6/When it was opened the pool was freezing and unheated, when I enquired I might as well have asked a wall for all the guest service did in fact he never answered me 7/ We lost an hour for several nights did the hotel manager on board think about that no he still opened the breakfast restaurants at the same time closing at 9am . No interest in the passengers well being being considered and overcrowding in the Garden Cafe which I suspect was intentional as food was defiantly left over muck. 8/ Service in O’Sheehan’s was a mess we where allocated a table did anyone attend to us No and it was not that busy , not a cup or glass put on the table. We alerted an Officer who did nothing. I then spoke to a waiter who didn’t know what Manager meant so I shouted Boss that did the trick but I ask you what a disgrace. He did take out room number. 9/ Shanghai food awful spring roll frozen in the middle!!! 10/ The tension on the ship was awful passengers upset annoyed the staff sullen and unhelpful. 11/ The ship was sailing in the Atlantic and was cold with 11.5feet waves and the Cruise director behaved as if we where in the Caribbean I ask youth knew how upset passengers felt. 12/ last day Breakfast Your daily news said it opened at 6 but the staff despite many people in line said 6.30 . A retired Royal Navy Officer decided to approach the officer in charge who argued that it was 6.30 but ended up phoning to be told it was 6. We were glowered at during breakfast by her and deliberately served last. 13/ I had asked why we had 2 days taken off and the reason for dry dock No one from NCL replied However the Taxi driver at Southampton did!! 400 workers coming on board that day and repairs to the engines oh and the lovely fresh food seen at Southampton going on board for them!!!??? This was a demonstration of the lax arrangement of the crew on broad this ship. What a disgrace your 25% goes no way towards the loss and disappointment but I have done my research and you have your terms and conditions well slanted in you favour. Read Less
2 Helpful Votes
Sail Date: April 2019
This was not my first cruise, but it was my first cruise on NCL. It will also be my last. I will start with what was good about the cruise. The breakfast and dinner was very good. We did not eat in the buffet. We ate breakfast at Savor or ... Read More
This was not my first cruise, but it was my first cruise on NCL. It will also be my last. I will start with what was good about the cruise. The breakfast and dinner was very good. We did not eat in the buffet. We ate breakfast at Savor or Taste each morning and for dinner ate there as well or at the Tropicana. Lunch in the buffet was gross. Our room was also a good size. We were in a mid ship balcony. I can not speak for the other rooms. Now for what was disappointing, the organization, entertainment, and communication was atrocious. Organization: If you never traveled on NCL you wouldn’t know you had to make reservations for everything including dinner and entertainment. When we arrived we did not know that and when we found out everything was already booked. However, we would show up to shows and they would be empty. The whole reservation thing just makes first time travelers not think they can participate in shows. They would do nightly activity in the Atrium will no room for anyone to sit and watch. The time management on the ship was so off. Things that were scheduled on the daily sheet would just not happen. We went to a class at the gym and no instructor showed up to teach it. We would go to do trivia and it would have already started, even though we were on time. We ordered room service for the morning. On the sheet they give you times to have it delivered we put between 7:30 and 8:00 it showed up at 6:45 and woke us up. The last day we put it for 7:00-7:30 and it just never showed up, and no one answered when we called. The worst organization was at Great Stirrup Cay, we arrived and they never made an announcement for tenders to depart. We happened to walk downstairs and see the crew putting people in line based on the tender number. We were tender group 1. They out on line then brought us into the theater where we waited over an hour to leave. While we waited they told us we had to be back by 4:30 even though the schedule said 5:30 and when I asked why it changed they said they had to get everyone back on time. So in the end they were 2 hours late to get us to the island and then made it seem like we had to be back an hour early. The last tender back was 6:15. When we were on the island they ran out of food and closed the bars early. Communication: Just like the issues at Great Stirrup Cay when not one announcement was made they did not make an announcement for departing Nassau. Everything was figure it out for yourselves. This came to leaving the ship on the last morning. I walked downstairs when I saw we had been at port early. It was 7:15 when I asked the crew what time we would be able to leave and they told us no earlier than 8:00. I went back to my room and not five minutes later did I hear someone scream, “freedom” outside our balcony (someone screaming freedom when they leave vacation should say it all about NCL). I looked and saw people leaving the ship. Again no announcement was made. This was the theme of the week. We had no clue one night was a dress in white night and another being a formal night. Seemed like only people who had the app and paid for the Wifi were informed about this information. Entertainment: The entertainment on the ship was lacking for a better word. They did one activity by the pool a day. Otherwise it was a DJ playing very boring music.When they did the activities by the pool, people were so into. We never saw the “entertainment team” by the pool during the say. They were doing indoor activities. When it is 80 degrees and sunny, I do not want to be inside. The dueling piano bar was not dueling pianos but just two people taking turns playing songs that were requested. Not once did they duel. The nightly adult activity was right in the middle of dinner time and was done in a packed atrium. When someone asked why they didn’t do more they said they had too many people and didn’t have the room for activities. Also a theme of the cruise. They could not accommodate the amount of people on board. All in all it was just a poorly done cruise. The worker seemed overworked and understaffed. They told us multiple times this was the last trip for the destinations and you could tell they were over being on the ship. We were late to leave, late to get to Florida, and late to leave for Great Stirrup Cay. The sheets never fit on our bed and I would wake up sleeping on the mattress with no sheet. NCL should be ashamed of the cruise they put people on. They need to work on the communication and organization. All we heard well week was people complaining about the lack of chairs to sit at (if you didn’t up at 7:00 am you didn’t get a chair in the sun by the pool), the lack of reservations available, and just the overall quality of the trip. NCL is not worth the price of the cruise. I could go on, but this is already very long. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise based upon the week we were traveling and the NY location These are a list of things you should be made aware of: ~ As we boarded the ship we witnessed an entire crate holding luggage fall into The Hudson River. ... Read More
We chose this cruise based upon the week we were traveling and the NY location These are a list of things you should be made aware of: ~ As we boarded the ship we witnessed an entire crate holding luggage fall into The Hudson River. The fork lift operator did not secure the cart before lowering it. We believe this was the cause of us being a few hours late to depart and cannot even imagine what those poor passengers had to deal with after their luggage soaked in such filthy water (which we seen with our own eyes). ~ Our first stop in Florida we were delayed 3.5 to 4 hours and therefore did not get to our day at the beach until 5pm. We were not offered an apology or a choice to cancel our excursion and were still charged full price. We made the best of it, things happen sometimes and we know that. ~ Our second stop was to Great Stirrup Cay which we were really looking forward to. AN ENTIRE DAY AT THE BEACH after only an hour the day before. Come to find out there was only 2 tenders to remove some 3000+ guests and it took us 2.5 hours standing in line (in a HOT hallway) with angry passengers before we finally got on a tender. We were "assigned" tender 8 after waiting in the guest services line with all the other frustrated vacationers but we luckily did not wait until we were called, we jumped in line waited 2 and a half hours and it did not matter because there was no such thing as tender tickets!!!!!! WHAT????? The other poor people did not get off the ship until 2:30 and there was no food left for them to eat. An absolute disaster for being a private island and not having more tenders. AGAIN - we made the most of it and at least got 3 hours in at the beach. We also were not allowed to rent an umbrella on the beach but luckily one of the other guests offered us his. ~ Our last stop was The Bahama's and luckily no problems were experienced there as we spent a fortune to spend the day at Atlantis and had a good time! On Board these are a few of the things we noticed and cannot help but compare to other cruise lines. ~ The entire trip it seemed almost all areas were understaffed. We came across 3 very public piles of vomit that were not at all being tended to. One at the Garden Cafe we noticed while having lunch. We looked at the table empty beside us only see someone had gotten sick and instead of it being cleaned up the staff just tilted chairs over it to cover it up. GROSS! Once in the hallway by our rooms my friend witnessed someone throwing up and called housekeeping to let them know but it was not cleaned up for a good 2 hours. All the while kids/people walking up and down the hall and either stepping in it or jumping over it! AGAIN GROSS and completely unsanitary considering my friend called to report it. The third occasion was up on the 17th pool deck in one of the public handicapped showers. I went in to cool off only to be told by another passenger not to go in there because someone had gotten sick and no one was around to clean it up. ~ The soap dispensers in every public rest room were impossible to get soap from. It was not just my experience but everyone in my group and other guests commented the same. To the point that the onboard comedian even had it as part of his show. How in the world (when it is SO VITAL to stop spreading germs) do you not have soap dispensers that work?? ~ The ship was constantly dirty. Outside by the pool decks, the counters in the main lobby, bars and the floors in the elevators were SO GROSSLY STICKY. Again, it was like they were extremely under staffed. ~ The food was, in all honestly, just edible not enjoyable. I understand it is hard to have a buffet for 3000+ guest but it was not just in the buffet. The free style dining rooms were just mediocre. We luckily had 3 specialty dinning meals and they were excellent, but thought the pricing for kids (not included in the dining package) was obnoxiously expensive. Each family had 2 kids and charging $36.00 per child and an automatic 20% gratuity is just ridiculous. And to not even have a different kids menu in each restaurant was just crazy. My poor kids ate burgers all week because I could not see spending $50 per kid knowing they eat like birds. What kid’s meal costs $36???? Nowhere will you ever find a place charging $36+ for a kid’s meal that is unfairly overpriced for the amount of food a child would eat. ~ The ice cream up in the Garden Cafe never really worked and it was more of a milk shake than soft ice cream. It was never fully frozen. ~ Unlimited drinks should include EVERYTHING and not up-charges for different brands. That is just false advertising all around. I've never ever been on a cruise that charged extra for different brands. ~ The staff and crew did not appear to know anything at all. We constantly were told things that made no sense or were directed to the Box Office, but they were not open and no one else could help us. Anyone at Guest Services (IN MY OPINION) should be able to answer any question. That was never the case. We spent a lot of time up there in line to ask questions only to feel clueless and a complete waste of time. The one gentleman told us we were charged for Burn the House when in fact we were being charged for a different show. It was not just one experience, but any experience we had asking staff a question it was like it was their first week of work. ~ The kids club! We were traveling with 4 kids. Two 11 year olds and two 9 year olds. Every piece of documentation we read before selecting and booking this cruise had two age groups for the kids club and once on board there were 3 groups and our kids had to be separated. We asked multiple times if our two 9 year olds (who will be 10 next month) could go with their older siblings and were told NO WAY AT ALL. Again, this was a horrible experience for us as we went with another family and our kids wanted to be together. Of course the only time they could be together was at 10:30pm and we would have to pay per kids. No flexibility at all. You should update the information so people know that before booking. ~ We stood in line for an hour and a half that Saturday we arrived to book tickets for shows and had our reservations given away to standby before the show even started. If you make a 7pm reservation you should not have to be there by 6:30 or lose your tickets. That makes NO SENSE. You should then tell us the reservation is for 6:30 and not seven. Again 4 disappointed parents and kids. Obviously it goes without saying that a lot of money and planning went into this trip and to say we were disappointed and at times absolutely disgusted is an understatement. I could not help but to compare it to my most recent cruise on Royal Caribbean (11 months ago) and my other cruising history and hands down Norwegian was a total disappointment compared to the others. I would never cruise with Norwegian again and or recommend to anyone else interested in cruising. Read Less
2 Helpful Votes
Sail Date: April 2019
I travel often and have cruised numerous times! This past week we cruised NCL Getaway! and I counted the hours until we returned. The ship and staff are completely unorganized!! You do not get the sense that anybody has a true ... Read More
I travel often and have cruised numerous times! This past week we cruised NCL Getaway! and I counted the hours until we returned. The ship and staff are completely unorganized!! You do not get the sense that anybody has a true understanding of what is going on. - The buffet breakfast HORRIBLE like a mob of people eating for the first time! Yes they offer sit down breakfast but they end by 9:00am. Lunch was the same! - The pool! I assure you someone could drown and nobody would know. Thousands of people for a pool that probably holds safely less then a hundred! It was a mob scene!! Deck chairs, if your not up and out by 6:30 am - 7:00 am your not getting a chair!! - Dinner reservation, yes I tried to book ahead of time and was only able to get late times! Once on the ship (we were on the ship within the first 100) we waited over an hour for reservations to be made. Everybody fighting with staff! - Florida, we got in late I needed to get off the ship to seek medication for my son ASAP. I was informed I needed to wait in the line that would take 1.5hrs to 2 hrs. When I flipped out and they got me an officer who understood the magnitude of my issue I was off in 10 minutes. - Great Stirrup Key disembarking was INSANE!! took until 2:30 to get everyone off the ship. We had a 10:15 tender time and were not off until after 11. We waited over an hour in a crowded theater! Not to mention other guests informed us we needed to book a tender. - No accommodations made for handicap. You'd be trampled in the mob scene it is. - Guest Services USELESS!!! 1 or 2 people working for thousands of guests. ** Watch your bill they add charges. - WiFi they charge and it doesn't work! No matter where you go its crowed with little to no organization. Always a line!! - Their was a burning smell in my moms cabin the first night. We called numerous times to have this checked out! Finally my husband ran to guest services when they came they blamed her! Meanwhile it was 11 pm she wasn't using anything it was their blow dryer shorting out !!! Completely unprofessional and unavailable when calling. The one thing I took away from this trip is the un-safety of it all. If they are not organized on the day to day operations how can they be organized if an emergency was to occur. Bottom line crowding people on a ship without adequate staff and room is an accident waiting to happen. When you can't manage the day to day operations in a controlled safe way how can you possibly handle an emergency! Thank God our trip is over!! Pay extra book a smaller more personalized vacation! Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise as we traveled with our son's family with grandkids ages 8, 5. and 2 and didn't want to fly. It was Easter week so we knew there would be lots of kids. My husband and I are seasoned cruisers having cruised ... Read More
We chose this cruise as we traveled with our son's family with grandkids ages 8, 5. and 2 and didn't want to fly. It was Easter week so we knew there would be lots of kids. My husband and I are seasoned cruisers having cruised over 40 times with carnival, celebrity, holland america, royal caribbean, princess and cunard. Embarkation - Horror show - We arrived at the port at 11;30am and it took over an hour to get thru security and registration. On board, we were told it would be at least until 1:30pm before we could get into our rooms so we went to buffet for lunch as grandkids had been on the road for 5 hours and hungry. The buffet was slammed, no tables available. Went to the pub but couldn't get in. We went back up and got food and ate on the lounge chairs by the pool! The ship was full so they needed to make better accomodations for lunch. The first dayon a cruise is always a zoo but we had never experienced such a disaster as this. If you are traveling with young kids during school vacations, bring food with you. We didn't get into our room until 2;00pm. People finished eating but just sat around at the tables because they couldn't get into their rooms. We had 2 balcony rooms next to each other. We requested the room attendant to open the divider between the balcony but he said he couldn't do it due to safety issues. It was very disappointing as we didn't have adjoining rooms with 2 grandkids with their parents, and 1 with us. Anyway, we were able to open the balcony ourselves and did it occasionally. Room- There were plenty of storage space, the bathroom seemed larger than most with shower with glass door. The balcony was soooo small we took the small table and put it in the room so we weren't triping over it. Dinning- The food was not good at all. Buffet - We didn't like the setup with one big line going down once side to the other side. People cutting in and out, just chaos. The choices were typical but presentation and selection lacking. It felt like a school cafeteria. The pizza and desserts were the worst. Dining Rooms - We ate at Tropicana and Savor. The selections were limited and by and large the food was terrible and unappealing. You won't see any salmon or beef tenderloin on the menu and the steak offered was pitiful. I do have to say the Eggs Benedict in the dinning room for breakfast was one of the best I have had at sea. Speciality Dining - We were offered 3 free speciality restaurants. We went to the Steak House. It was okay but the veal chop was all fat. I should have sent it back. The Italian Restaurant had a nice selection but the pasta didn't have enough sauce and was very dry. We enoyed Maderno's the Brazilian steak house the best. The meats were fair but really enjoyed the salad bar. Reservations - You really need to make reservations for the speciality dining before you go. When I booked the complimentary restaurants, they could only give me 5:30pm or 9:00pm. Once on board we had no trouble getting into them at other times but the last night, the line to the Tropicano was all the way up the staircase. I was told by reservations that they leave 70% of the times open for people to book once on board. Our son's family went to the Teppanyaki, hybachi style restaurant. They were charged full price for the kids, even 2 year old. You didn't have to pay if they ordered off the children's menu but who wants to have a hot dog at an hybachi restaurant. The children's menu never offered a pasta dish. They did have mac and cheese which was watery and terrible.. They call it free style dining but it isn't. You need to spend your time making reservations for both dinner and shows. We booked our show ahead of time only to learn they once on board the time was changed. Oue choice was either go to the show or the steak house. We couldn't changed the steak house reservation so we missed the show. What a joke. Activities - The pools for children were separated into 2 pools, one 3 ft and one 4 ft. The one for older kids was very small. There is not a covered or heated pool on board. The best thing was the ropes course. The show Burn the Floor was very good according to my kids. Ports - Tendering to the Private Island was a diaster. No announcements, no written information. Just chaos. I signed up at guest services to be told I would be first off the ship. Never given a number. We went to the Theater and waiting for disembaration only to be told they were waiting for clearance from Bahamian officials but they own the island. It took over an hour to get to the island. Need to build a pier like Royal Caribbean. Nassau -We did the Blue Lagoon and it was great for the kids. My 8 year grandchild swam with the dolphins and loved it. Service- This is the only thing on board that was excellent. All staff we encountered were outstanding. All and all, we will not be cruising on Norwegian ever again even if they offered us a free cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
This was my second cruise first on carnival. It was awful.....my husband and children have no interest in another cruise....this was their first. Bathrooms were smelly and disgusting....we arrived in Florida late so we missed our ... Read More
This was my second cruise first on carnival. It was awful.....my husband and children have no interest in another cruise....this was their first. Bathrooms were smelly and disgusting....we arrived in Florida late so we missed our excursion due to currents and weather.....got to their island on Tuesday. Were not told we had to have resy for tender....made rest for 11am... did not leave the ship till 1:15pm. Sat arpu d waiting and then moved to bix office to wait some more. Got to the island and bbq closed at 2pm. At the last beach loaded with rocks and shells. Cur my calf and my daughter scraped her knee. There was one clamshell on the beach and we couldn't move it to where we were. Had to rush back to the boat for 5:30 dinner resy.....Balmoral island when we docked in Nassau....another line waiting on wrist bracelets for dolphin swim. Beach there was awesome but also very costly for everything. Back on the boat for two days.....no seats in the atrium, no lounge chairs unless get up at the crack of dawn to put a towel down and save a seat. Getting a soda was a joke and the nickel and diming of all on board items was crazy. I saw one woman in the bathroom who couldn't wait to get off and called the ship a sh*thole. My daughter won a prize in the arcade and it didn't come out.....my sister in law had to fight them for a rubix cube......I would never sail NCL again. Last day off the ship.....guest services has two stations open....the cruise had over 4500 people on it...... what a joke.....thousands of dollars - I could have went to Disney and redone my bathroom......never cruise NCL again.....what a shame. Sports bar has one channel......TV has the same shows and episodes.....movies cost $10 and the onboarding texting is a joke.....it's $9.95 per phone and you have to download the ncl app which you can't because you are onboard. .. .what a joke.....worst spent money ever......so not happy. Best part of the whole ship was.our cabin Stewart Arsen.....we loved him Read Less
1 Helpful Vote
Sail Date: April 2019
My husband and I were recently on the Norwegian Getaway Ship that sailed from NYC on Saturday April 13 and returned Saturday April 20, 2019. We have used Carnival and Royal Caribbean cruise lines, but this was our first experience on NCL. ... Read More
My husband and I were recently on the Norwegian Getaway Ship that sailed from NYC on Saturday April 13 and returned Saturday April 20, 2019. We have used Carnival and Royal Caribbean cruise lines, but this was our first experience on NCL. It was awful. This was by far the worst cruise we have ever had the displeasure of sailing. We had so many issues, I don’t even know how to rank them, so in no particular order: 1. Instead of a queen bed, we were given 2 twin beds with a large sheet on top. There was no cushion, and both beds dipped in the middle it was incredibly uncomfortable. 2. There was no outlet by the bed, and my husband had to ask for an extension cord for his sleep apnea machine, which we had to run the length of the cabin. 3. Throughout the week, the understaffed and overcrowded buffets, bars, and restaurants ran out of water, ice, soft ice cream, and bloody Mary mix. 4. The adults only “Vibe” that could only be reserved once on the ship was sold out within hours of boarding, if not sooner. (I wouldn’t know the exact time because the line to speak with someone was at least 2 hours.) 5. All the on board shows were booked at least days beforehand. They were also very small venues so only a small, select amount of people could see them. For a so-called “Free-style” cruise, there seems to be an extensive amount of pre-planning involved. 6. During the day there were no beach chairs, and the chairs that only had a towel on them stayed for hours without a person or cruise member removing it. 7. The so-called “adults only” whirlpools were over-run with pre-teenagers and teenagers. When we (and another couple) asked a few cruise members to have the children to leave, they refused to tell the kids to evacuate. 8. For the only TWO days we got chairs after 4 PM we were told the towels had to be returned before 7 PM. 9. More often than not, the elevators were incredibly crowded. I am not even referring to attempting to board or disembark. On a daily basis it was a task just to get an elevator and often my husband and I were crowded around several other passengers. 10. We were able to have 3 dinners at specialty restaurants; however, at the complimentary restaurants we had a MINIMUM of a 45 minute wait or had to go later in the evening. 11. At the buffet, it was so difficult to find a table my husband and I took turns standing on line for food. Often, one side of the buffet was closed as well. 12. The bars on the ship were either closed or completely understaffed. Most bars had only 1 bartender and we had to wait 10 minutes or longer for a drink. 13. We were also charged a port tax for the drinks we ordered on the ship while docked. While I understand, now, that this is a law, only 1 waiter informed us. We would do not have a problem paying it; however, we should have been clearly informed. Overall, my husband and I travel to get away from schedules and routines. We want our vacations to be relaxing and stress-free. NCL does not follow their own advertisement of “free-style” and relaxing. We were incredibly disappointed in so many areas. Many of the other passengers we spoke to felt the same way. It’s a shame such a beautiful ship is being run by a company too incompetent to make sure people who have the time and ability to return, do not feel welcomed back. Read Less
1 Helpful Vote
Sail Date: April 2019
It started with no parking so we parked about 6 blocks away for $53 per day. Food at Cagney terrible. Filet and veal chop were dry. We had to upgrade our food package for a good meal at Ocean Blue. Tropicana room was beautiful but had ... Read More
It started with no parking so we parked about 6 blocks away for $53 per day. Food at Cagney terrible. Filet and veal chop were dry. We had to upgrade our food package for a good meal at Ocean Blue. Tropicana room was beautiful but had a terrible selection. My hisband ordered a strip steak that was paper thin. After looking at the menu and nothing was great I ordered fried chicken. It was ok. Poor choice in fish. Seems like everyone had food package since specialty restaurants were booked. We got our reservations early- thank goodness Buffet was a nightmare. One had to fight the crowd. Not enough room to move with your plate. I stopped there 1 night and there was a half pizza, Cole slaw and something else that I forgot. People were going for the soft ice cream. We did like the Irish bar and at least you got service. Cabin was ok Balcony was the smallest I’ve been on. Couldn’t get a seat at the pool. People reserved their seats by 8:00 AM. Staff was nice. Never again will we cruise Norwegian. Read Less
1 Helpful Vote
Sail Date: April 2019
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows ... Read More
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows were all reserved so if you didn’t reserve things, good luck getting into anything. Several restaurants and shows that you had to pay for. Different server every night for dinner. We missed our port because water was to choppy. I was not pleased at all with this cruise line or the mega ship. We did pay to upgrade to a balcony and got a handicap balcony, which was big and very nice. We had friends and family in cabins and a regular balcony and the rooms are smaller than normal. There was no organization when getting off the ship. We didn’t travel with children this time but people who did said there was no room left in the kids club because there was so many children on the ship. Read Less
2 Helpful Votes
Sail Date: April 2019
While our overall vacation was good, there's too much competition for my cruising dollar to put up with the issues we had on Norwegian. Admittedly, a lot of it is nit-picky, but not when you're going through it. These were our ... Read More
While our overall vacation was good, there's too much competition for my cruising dollar to put up with the issues we had on Norwegian. Admittedly, a lot of it is nit-picky, but not when you're going through it. These were our pain points: * I was shocked to find one swimming pool on a ship that size (and a tiny one at that). No other ship I've been on has had less than three. Granted, this is a design flaw and nothing the crew or staff could do anything about. * Of the six hot tubs I tried, only one of them was actually hot. In three of the six, the jets did not work. We were always told they were "being worked on", but they were never fixed for the duration of the trip. Because it was stagnant water, it was also particularly and predictably dirty. * I found it outrageous that the main "complimentary" dining areas had the exact same menu every night. I've never seen that on another cruise ship - the menu changed nightly. This left you with eating the same thing every night or booking one of the "specialty" (let's call them "pay") restaurants instead. With over four thousand people in the same predicament, that made making reservations near impossible. Fortunately, our travel agent made those reservations in advance, but for those that didn't, it was buffet or bust. * Speaking of the buffet, you'd think that would be a difficult thing to mess up, but they did. We ate there three times and didn't get a single decent meal - and it wasn't for lack of effort. We tried several things before giving up. * I think it's wrong to charge a $8.00 for room service. The other cruise lines I've been on did not charge for room service at any time of the day. And you could get anything you wanted from room service while we were limited to a handful of options on Norwegian. * Outrageous "mini bar" prices. I don't know how you can feel good about charging those prices for the minor convenience it affords. Again, anything in the refrigerator was included on my other cruises. I got two bottles of water and a soft drink for a whopping $18.00. Outrageous. * When ported in Cocoa Beach, Only one exit was opened for four thousand people to exit. Why only one exit? Was it really that difficult to open another? They did on my other cruises so it can't be that big a deal. * In both Cocoa Beach and the first day in Nassau, when returning to the ship, it was ridiculous to find only one person swiping cards to let people back on. This caused huge backups on the pier waiting to get back on. * We were scheduled to stop at their private island, but didn't. Speaking to a couple on the pool deck, they told us it was their fourth Norwegian cruise, the fourth time they were scheduled to stop there, and the fourth time they have not seen the island. Perhaps Norwegian should scrap it from their itinerary. * For a relatively newer ship, the stateroom was rather beat up with stained carpets, stains on the wall, etc. On three occassions, I had to call housekeeping because the toilet wouldn't flush. Not their fault, but my room was directly above the theater, so getting to sleep before midnight was just not going to happen. For those reasons, I'll be moving back to RCI or perhaps Celebrity. Norwegian has burned this bridge. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise because it was going out of NY and we wouldn't have to fly. The problem with this ship is the size and amount of people it holds. You could not do anything on this ship without reservations. I thought Norwegian ... Read More
We chose this cruise because it was going out of NY and we wouldn't have to fly. The problem with this ship is the size and amount of people it holds. You could not do anything on this ship without reservations. I thought Norwegian was supposed to be freestyle cruising? It is definitely not! We were unable to get reservations to any of the specialty restaurants because they were all booked by the date of departure. Luckily we were able to book reservations to the shows in advance or we would not have been able to go. I have never been on a cruise like this before. I don't like the idea of having to plan out your whole trip before you even get there. There were plenty of times that we took our lunch to eat in our room because you couldn't get a table. This is really a let down for the price you pay to go on vacation. We had the drink package which was great until we actually wanted a drink. There were very few waiters so you had to go to the bar which was always so crowded you had substantial wait times. The pool area is a joke. Our son is 13 and the main pool is for adults only so that left us the kid pool which was packed with toddlers. You could never get a chair around any of the pools unless you wanted to sit in the shade. The whole thing was very disappointing. Read Less
5 Helpful Votes
Sail Date: April 2019
This ship is extremely overcrowded. You will stand in lines, push through crowds, and loose most of your excursion time due to waits related to overcrowding. The cabins are too small and balconies are tiny. Don’t bother getting a mini ... Read More
This ship is extremely overcrowded. You will stand in lines, push through crowds, and loose most of your excursion time due to waits related to overcrowding. The cabins are too small and balconies are tiny. Don’t bother getting a mini suite, they are the same size as a balcony stateroom. The food was disgusting. We got hard boiled eggs to avoid the nasty powdered ones and when we opened them they were dark brown- completely rotten. We let the station know so they could remove the rest from the buffet and they just nodded and kept handing them out to people. I hope no one got sick. The crew were clearly pulling multiple shifts and were clearly tired, lackluster or appeared frustrated and sometimes angry. One waitress was so tired she sat in our booth to tell us she was on her third consecutive shift and could barely stand up. The ship is obviously very poorly managed. From what I understand some of the other ships in this fleet are managed much better and the experience is therefore better. Also, one of our party members was walking on deck and slipped and broke their leg. There was no wet floor sign. The management gave him a breathalyzer, I don’t think he was even drinking- they just wanted to try and put the fall on him. After that he was stuck in a room and no one from the cruise even checked in on him or made an effort to bring him food. So obviously this ship should be avoided at all costs. Everyone I spoke to said they thought it was a bad experience. I could not find a single person who was happy. That’s saying something when the ship holds around 4,000 people. I will say that our steward was excellent. He did a wonderful job. The child care is also very bad. My child was in the tween group. I put her in for 2 hours. When they got out all of the kids said it was awful. My daughter pulled her bracelet off and stomped on it. Apparently they locked them in a room with nothing to do, no food and no bathroom access. Read Less
2 Helpful Votes
Sail Date: March 2019
1. the procedure for reporting lost items (our passports) was not followed leading to a 5 hour stressful experience with security and senior guest service director. security team searched our cabin instead of the places we reported since ... Read More
1. the procedure for reporting lost items (our passports) was not followed leading to a 5 hour stressful experience with security and senior guest service director. security team searched our cabin instead of the places we reported since their procedure required them to investigate us first. this made us feel guilty without doing anything wrong. we found the passports at the o sheehan bar in the presence of the same security team. they were not turned in as required. 2. public restrooms had faulty commodes that did not flush. the sensors malfunctioned on many decks. paper towel dispensers often malfunctioned or were not refilled. 3. cruise director sounded like a computer and made no effort to make the experience pleasant. 4. 4500 passengers were offered one adult/child pool and one pool for children. unacceptable relief from the heat. 5. drinks were improperly measured. long island ice tea was premixed into one bottle and only one ounce offered instead of the standard ingredients (1oz of the following: gin, white rum, silver tequila, vodka, triple sec, and simple syrup). customers were charged for a drink yet received one sixth of the ingredients! 6. the experience at belize was pathetic. belize is the diving/snorkling capital of the world and we were docked at a ncl private island in the middle of nowhere. no chance to utilize the local transportation nor experience any water opportunity. never again. 7. the buffet setting caused a constant struggle to find food, find a table, all without being knocked over by other passengers. absolutley no bar or table service worth mentioning. one bar with one bartender is ridiculous and zero table service. 8. the public annoucements by the captain or anyone else were of little to no informative value and mostly inaudible. 9. except for the mixx bartenders (sunil, zelnik, and their backbar staff) the crew of this ship were rude, unfriendly, inattentive, unhappy, and poorly trained. 10. our cabin balcony gutter required cleaning on day 1 since the drain was blocked with human hair. 11. the movie options in the cabin were limited to paid only. overall tv selection very limited. 12, kids crafts in the atrium for 5 children seems a complete waste of valuable space for the remaining 4400 passengers! Read Less
2 Helpful Votes
Sail Date: March 2019
We were first time cruisers we were excited and it was a family cruise, it was overcrowded we never could enjoy pool or pool area, or hot tubs or many of the other amenities, had a horrible experience with excursion and the excursion desk ... Read More
We were first time cruisers we were excited and it was a family cruise, it was overcrowded we never could enjoy pool or pool area, or hot tubs or many of the other amenities, had a horrible experience with excursion and the excursion desk missing information not told things till you book and by the time we booked we could refund it we were stuck , the WiFi is terrible we paid for the premium just to be able to keep in touch back home we hsbe kids and pets, barely worked at all was complete garbage , Buffett area crowded loud no order people cutting in line kids running while your trying to walk with your plate, I’m seriously disappointed in the experience I work for an airline and moving forward will avoid cruises and stick to planes and hotels and will not recommend Norwegian just a horrible expensive experience Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.5
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 N/A

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