2 Helpful Votes
Sail Date: August 2019
Customer service prior to leaving is attrocious. Promised phone calls from customer service never returned, not once but 3 times. Once they have your money the pre cruise staff don't really care. However once on board cruise ... Read More
Customer service prior to leaving is attrocious. Promised phone calls from customer service never returned, not once but 3 times. Once they have your money the pre cruise staff don't really care. However once on board cruise services did everything they could to sort out our issues and did this successfully. On a positive note the entertainment was great, the cabin stewards were excellent, the cabins comfortable and spotlessly clean. The food was hit and miss. The Shanghai was probably the worst Chinese we have ever eaten. O'Sheehans was pretty good although Ceasar salad should have chicken and cheese in it as far as I can remember. Lettuce leaves with croutons isn't quite the same thing. The worst food was in the Tropicana on our last day. The fish I ordered smelt off, it was so salty as to make it inedible, the potatoes with it were practically raw. If you are trying to avoid food poisoning this isn't the right way to go. We also had undercooked chicken once when they had a Greek buffet. Indian lunch buffet was superb. Generally the food was disappointing, the only good thing to come out if it was that we didn't put on lots of weight like we had on other cruises. Kids club was well run with great staff, special mention to 'Sparkles', outstanding member of the team. Excursion prices are a rip off even comparing them to other cruise companies. You can be creative and get around this by going on your own or through other agencies like Cruise Excursions or Viator. (St Petersburg excursion prices were astronomical on board) In summary this cruise is like Butlins at sea. It's fun if you have kids and you can get away for some peace if you need it. Would I go on NCL again? Probably not unless their food improves substantially and they sort out their customer services prior to sailing. Read Less
4 Helpful Votes
Sail Date: August 2019
We went on this cruise for a family trip to get to know the Baltics. The ship has a lot of things to do, but if is going to cruise the baltic sea it should have an indoor pool and more indoor activities, the weather was good only the first ... Read More
We went on this cruise for a family trip to get to know the Baltics. The ship has a lot of things to do, but if is going to cruise the baltic sea it should have an indoor pool and more indoor activities, the weather was good only the first two days, the rest, all the outside was impossible to use The baltics are beautiful countries, but the amount of time you stay there is very low and my perception is the only reason is because Norwegian wants you to consume inside the ship vs in the city. One example was when we were in Tallinn, we had to be on the ship by 15:30, in front of us there was another ship from TUI, they were asked to be there at 23:00, the next morning when we arrived to Helsinki, the TUI ship was already in front of us, so the reason is not only to be able to travel. Another complain is that Norwegian apparently lost a lot of what a cruise is, no welcoming reception, no animal towels every night, etc. They are going to far with this free-style experience. The food was awful in almost all the restaurant, no typical food, no variety. The only one where we had a good dinner was Cagney the Steakhouse. The Seafood restaurant was fully booked since the first day, meaning that it should be bigger to allow all passengers to try it. Entertainment was nice, particularly the Cirque of Steam and Dreams. The arcade areas were also nice for the kids, but I didn't want them to spend that much time inside. The service was average, some people were very nice, some were not. Generally a disappointment from the ship and crew perspective Read Less
Sail Date: July 2019
We choose NCL because family members had recommended it and we liked the ports of call. The ship was okay, not great. The food was good, but not great and really nothing special. The Garden Cafe's food was almost exactly the same ... Read More
We choose NCL because family members had recommended it and we liked the ports of call. The ship was okay, not great. The food was good, but not great and really nothing special. The Garden Cafe's food was almost exactly the same every day for both breakfast and lunch. At dinner they would add maybe one additional entree. The specialty restaurants were better than the regular dining rooms. But my main complaint was the old, sagging mattresses in our stateroom. They had very large indentations in them and clearly were well passed the point where they should be replaced. I have back issues and found sleeping to be extremely uncomfortable and even painful. The only remedy available to us from our steward was a piece of lumpy foam placed on top of the mattress. The entertainment on board was good. Two out of our four shore excursions were good and two were poor. Never go on a shore excursion with a group of 30 other people to a busy city center when the guide does not have a microphone and the group does not have receivers to hear what is being said. Total waste of time and money. We will not sail with NCL again. Read Less
2 Helpful Votes
Sail Date: July 2019
We had many little issues on the Norwegian Getaway. No one issue would have led me to rate the cruise as poor. But there were so many issues that it affected our relaxation and enjoyment of the cruise. I rated the cruise as poor because ... Read More
We had many little issues on the Norwegian Getaway. No one issue would have led me to rate the cruise as poor. But there were so many issues that it affected our relaxation and enjoyment of the cruise. I rated the cruise as poor because NCL does not seem to care enough about passenger loyalty to respond to complaints. I filed a complaint through the NCL website complaint option, I sent an email to customer relations and I called the corporate office and left a message with the guest relations manager for the Getaway. A month later I have not received a response from any of these attempts to contact NCL The problems we had on the cruise were: 1. Waiting in line over an hour to correct a check-in mistake made by NCL 2. Waiting in line for another hour to try and get an extension cord for a CPAP machine that was promised earlier in the day. 3. Over cooked foods at 3 of 4 specialty restaurants with no offer of replacement from the wait staff when they were notified 4. Travel approved / sealed cheese bought in Amsterdam was confiscated the first day. I was given a receipt to pick it up the last day but security could not locate the packages. No restitution was offered. 5. $100 voucher won for SPA services had an expiration date that was not disclosed at the raffle. The SPA wanted to charge a now show fee if my wife didn't keep the appointment and pay full price. They finally let her use the voucher when she told them to cancel her appointment. 6. Reservation at specialty restaurant Moderno was for only one guest instead of our party of four. The manager was on the phone trying to correct this for 15 minutes before he gave up and just seated us. He said he would just cover the screw up. 7. The staff at the main dining restaurants were indifferent. The staff at several of the specialty restaurants were not friendly. By comparison the staff at the buffet and at the English Pub were awesome. 8. We selected the free drink package option at booking. The mixed drinks throughout almost all the venues seemed really weak. I had to order shots on the side to spike the drink to a normal level. Read Less
1 Helpful Vote
Sail Date: July 2019
We were two families of three generations (including grandparents and children) excited to be traveling to Baltic destinations. We stayed in a balcony family cabin (14814) that had a Pullman bed. I had previously sailed twice with ... Read More
We were two families of three generations (including grandparents and children) excited to be traveling to Baltic destinations. We stayed in a balcony family cabin (14814) that had a Pullman bed. I had previously sailed twice with my family on Royal Caribbean with similar accommodation so had an idea of what to expect. Overalll Royal Caribbean was by far more organised, pleasant and enjoyable. Left NCL in its wake. In summary: Good points: Easy booking Easy NCL bus transfer from airport to cruise terminal and cruise terminal to city Centre Loved Million Dollar Quartet Show Loved the Magician show Engaging staff at onboard bars Loved St Petersburg Clean cabin Spacious bathroom Enjoyed the water slides, climbing wall, mini golf and sports deck Bad points: Felt chaotic and overcrowded when first boarding the ship. I wanted to get off as soon as I got on. Absolutely terrible safety briefing- the children and I were crammed into the casino which stank of cigarettes and we couldn’t see anything because of the number of people The actual briefing was relayed in several languages which made the briefing excruciatingly long. RC was out on the deck in small groups and was far less time consuming My daughters Pullman bed was not made until almost midnight on our first night!!! Guest services was located opposite the central atrium which meant that you could not hear a thing the service personnel was saying if there was a band or other entertainment playing. I have excellent hearing and could not hear, so I felt sorry for the elderly people with hearing aides in the queue. Seriously bad location for guest services! The casino was centrally located in the middle of the ship on a middle deck. This meant that you had to walk through it to get to restaurants, bars or other services. As you are allowed to smoke in the casino it was disgusting to smell cigarettes whilst at the nearby noodle restaurant or to have to walk through it with children. RC has the casino at the bottom of the ship and out of the way. On the first day there was a problem with my credit card and when I went to guest services to sort it out I was quickly made aware that I was not the only one with problems. The queue was enormous. People had been waiting in line for hours!!!! Yet again, there was a band playing which made the whole experience frustrating. The queue was there the next two nights!! The free buffet restaurant The Garden Cafe, was nowhere near as good as the Windjammer on RC. The layout was like that of a school canteen with all the food stations located in a rectangular central hub that you walked around. The food was okay but not very exciting. The RC windjammer was more open and visually appealing with tastier food options. Paying 5USD for a bottle of water was absolutely absurd. The smoking area was right near the main swimming pool in the middle of the deck!!!! It was on the same deck as the outdoor seating for the Garden Cafe so on occasion the waft of cigarette smoke would blow towards you whilst eating. Disgusting! You would also have to walk past the smokers to get to the ping pong tables. Smoking on a ship is a health and safety risk. At the very least the smoking station should be away from areas that children and non smokers use. Specialty dining restaurants were not so special. Ocean Blue was the best of the lot. The others were all the same. The poor ship layout, food choices and inferior qualities compared to RC means I would never sail with NCL again. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise for the ports. The Baltic ports were great. Unfortunately, this ship is poorly designed and way understaffed. And the staff, although friendly, was unable to do much if it wasn’t in their guidelines. No extra towels, ... Read More
We chose this cruise for the ports. The Baltic ports were great. Unfortunately, this ship is poorly designed and way understaffed. And the staff, although friendly, was unable to do much if it wasn’t in their guidelines. No extra towels, etc. there was ALWAYS a 45 min line for customer service desk. Day and night. The specialty Restaurants only open at night and they are hard to book. The other food was about quantity not quality. Staffed gave us wrong information about free meal packages. The Poorly designed ship filters everything into the very loud and crowded atrium. They wouldn’t help off load luggage or book a taxi because we left too early. Good grief. On a positive note, they have a Starbucks where you can buy good coffee. Bottom line, They nickel and dime you for everything. The internet, free drink packages and dinners - that you pay a 20% charge for tips- aren’t free. Think those go to the staff? We could have gone on a luxury small ship and had excellent attentive service for what we paid. Read Less
Sail Date: June 2019
To be clear, we chose Norwegian because of the port stops and because the timing of this cruise allowed us to take it with another family. Overall, we had a great time with our friends, liked the port stops (except Russia), but the ... Read More
To be clear, we chose Norwegian because of the port stops and because the timing of this cruise allowed us to take it with another family. Overall, we had a great time with our friends, liked the port stops (except Russia), but the Norwegian part of the experience was disappointing. In the past, we have cruised with Disney (2), Princess (1), and Carnival (1). Liked... 1. The ports and excursions were generally good, but expensive. 2. Bar services were very good (few lines, good drinks). Sugarcane Mojito Bar was excellent. 3. The few on-board entertainment / shows were very good (Burn the Floor and Cirque Dreams & Steam, Sid Norman’s nightly rock entertainment). 4. Food was good, but best food was at restaurants where an extra cover charge was paid ($30+ per person). 5. Laundry service ($20 per bag) was a great service to offer. 6. My son enjoyed the 13-17 kids club. Activities were plenty and well-structured. Did not like… 1. The ship was not ‘full’ (we were told) but it felt crowded everywhere we went, especially on at-sea days. We found it difficult to find seats in the lounges & common areas; seating at the Garden Grill / buffet was terrible; lines at guest services were almost always 20-30 people deep; had to wait for an elliptical machine in the fitness area; waited 20 minutes in the internet café and walked away; no-cover restaurants had a wait unless you had reservations. 2. Did not like the "Free Style" dining option. They advertised 5-10 minute waits but, in reality, it was 30-45 minutes. If you did not make a reservation at least the day before, you will wait. 3. The pre-booking process did not support groups. We were not allowed to book an 18 & 14 year old in a room together. We could not link our reservation with that of our friends. Room or balconies do not connect. This created a lot of inconvenience when it came to booking things as a family or with our friends. 4. Lack of entertainment options and general poor timing of the entertainment. There was maybe one option for entertainment in the evening. No nightly movies available anywhere on the ship. Most entertainment options were something you had to pay for, or were geared towards selling you something. We were absolutely bored in the mornings and afternoons. 5. St. Petersburg Russia stop was a missed opportunity. If you did not book an expensive excursion with the Cruise Line, and you did not have a special Visa, you could not spend time at the port. The Visa issue was NOT communicated during booking and in all of the conversations my wife had with the agent. Read Less
4 Helpful Votes
Sail Date: June 2019
Let me start with the positive - the ports were fantastic and our family enjoyed every minute visiting the beautiful cities. We found the disembarkation and embarkation process efficient considering the number of passengers on this ship. ... Read More
Let me start with the positive - the ports were fantastic and our family enjoyed every minute visiting the beautiful cities. We found the disembarkation and embarkation process efficient considering the number of passengers on this ship. The two NCL excursions we participated in were a good value for the money and were very well run. Our independent tours through TJ Travel were fantastic. I agree with an earlier reviewer that this ship is designed for warm weather travel, making the interior public areas very crowded, so bring warm clothing so you can take advantage of the outdoor areas and activities. We were very fortunate and had beautiful weather the entire trip. It was hit or miss with staff overall, some were friendly but most seemed to be going through the motions and giving their minimum effort to engage with guests. Our room steward did his job, but made sure we knew when he was off the clock, which we thought was odd since the only thing we asked him for were some extra towels. Our issue is with the overall cleanliness, food handling and sanitation practices aboard this ship and is the main reason we will never sail with NCL again. I understand staff can only do so much, but sanitation practices are critical aboard a ship - especially one of this size. Public areas including the railings and elevators were not wiped down and sanitized during the cruise; by the end of the cruise, visible fingerprints and grime could easily be seen throughout the ship. Vomit in the public bathrooms was not cleaned promptly. Cafe' (buffet) staff did not practice or enforce basic sanitation practices (despite signage everywhere) other than "washy washy" and passengers reused dishes and routinely filled personal beverage cups right in front of staff and staff did nothing to stop them despite our comments and complaints. A large amount of passengers were coughing and sneezing openly throughout the ship, making proper sanitation practices all the more important. Our first specialty dining experience at Moderno went well and the food and service was very good. Our next dining experience at La Cucina was not so. The members of my family ordered different food items at La Cusina, but we all wound up with identical gastrointestinal distress afterward indicating whomever handled our food did not follow basic food sanitation practices; we all refused to attend our last pre-paid dining experience at Cagney's for this reason. I have shared my experience with NCL, and can only hope that for the sake of future passengers they will review and improve the food handling and sanitation practices aboard this ship. Read Less
3 Helpful Votes
Sail Date: June 2019
The itinerary was what we were looking for, hoped previous experience with NCL would be improved upon, not to be. The good... We made it to all the ports, even if it was a little late a couple of days. Our room steward was very ... Read More
The itinerary was what we were looking for, hoped previous experience with NCL would be improved upon, not to be. The good... We made it to all the ports, even if it was a little late a couple of days. Our room steward was very competent and attentive for the most part. The show Million Dollar Quartet was excellent. We did not use any NCL shore excursions, mainly due to the cost and previous reviews. We used an independent company for Berlin and St Petersburg, which were very good, but used Hop on hop off tours in other cities. Most are okay, although construction, traffic and street closures impacted the ease of getting around. Highly recommend using "Free Tour" walking tours, available in many cities. The bad.... The Internet. We had been warned, but reviews I read made me hope things had improved. Not so. Given that WiFi is available in every port, I would discourage anyone from purchasing the Internet packages. The IT staff were terrible, Even leaving passengers standing at their desk, leaving without any explanation. I had over 100 minutes on my account as we were coming into Copenhagen which I hoped to use to check on travel arrangements, only to find they had cut off access to my plan, and wanted me to sign up again! Giving you bonus minutes only helps if you can get on the Internet. All your time should not be used loving on and logging off. Very slow. The meals.... Trying to get anything at the trough they call the Garden Cafe was a joke. Limited variety, mediocre to poor food, and (although not the ship's fault) incredible rude fellow passengers made it a very unpleasant experience. You should not have to pay extra plus an automatic gratuity to get good food! As the cruise progressed, both my husband and I developed breathing issues while in the cabin. Headaches, clogged throats and sneezing. We asked the steward if they had used some kind of chemical carpet cleaner, but he said no, but by the time we left the ship, neither of us was healthy and both had hacking coughs. We noticed several other passengers in the same condition. The disembarkation process was a joke. As we were taking our own luggage and had a very early shuttle to catch, we asked multiple crew where to line up. Four people, four different answers. Unless you were travelling with NCL arranged shuttles, they had no idea. We almost missed our bus, no thanks to this confusion. A simple direction on the paper delivered to our stateroom directing those who planned to "walk off" to go to the forward elevators would have helped a lot. Instead they just said N/A. Publuc announcements would really have helped, too, but none seems forthcoming. Read Less
7 Helpful Votes
Sail Date: May 2019
Chose this cruise primarily for the Itinerary - however we missed 2 ports. The 1st due to NCL's disorganization and leaving Copenhagen several hours late. The 2nd Port there is conflicting information, Captain said high winds, ... Read More
Chose this cruise primarily for the Itinerary - however we missed 2 ports. The 1st due to NCL's disorganization and leaving Copenhagen several hours late. The 2nd Port there is conflicting information, Captain said high winds, newspapers say dock had ambulance and police do to an incident. Getaway designed for the Caribbean, not Northern Europe. People normally on water slides, the pools, etc were inside making for a very crowded, very noisy ship. Activities were over subscribed and over crowded and a different venue should have been used. Previous cruises with solo activities were incredible, non existent on this sailing, so bad not funny, embarrassing NCL! Total disorganization and long waits, we were 2 hours in Edinburgh, with the tendering. Food in Savor and Tast lukewarm and overcooked at best. Buffet was insanely crowded. Staff were excellent and great service in the cabin, restaurants and bars. Overall, very disappointingly and would avoid this ship until they get their act together. Read Less
2 Helpful Votes
Sail Date: May 2019
I picked this cruise over others because of the itinerary. Before we ever sailed, we had issues with our plane reservations which we booked through them. They never communicated with us anything about them and assumed that we just knew to ... Read More
I picked this cruise over others because of the itinerary. Before we ever sailed, we had issues with our plane reservations which we booked through them. They never communicated with us anything about them and assumed that we just knew to go into their web site and look at our cruise documents for our plane ticket information. No one ever told us to do that. They failed to get us seats on our outbound flights which was a huge hassle since both my husband and I have disabilities. You can not call one number and get things done. You have to call one for the reservation, one for the plane, one for entertainment, one for dining. I was on the phone for hours as you would be on hold for up to 45 minutes. Many of the departments are only open on weekdays during business hours and this includes Premier Air even if you have an emergency and your plane is late as ours was. Our plane was 1 ½ hours late leaving the US be and we only had 15 minutes to make our connecting flight in Germany. By some miracle we made it. Some other people from our state made it through NYC but their luggage did not. They were more than 50% through the cruise with no luggage and NCL took no responsibility for their luggage although they had booked their plane reservations through them. They try to cut the reservations too close to avoid people arriving too soon at the terminal. Beware making your plane reservations through them. I highly recommend arriving a day before. This is the first time I have arrived the day of the cruise. It was a nightmare. The communications from NCL, except to not arrive at the port early, was the poorest of any cruise line I have ever been on in my life. They called, texted and emailed us not to arrive at the port early, yet could not communicate a single word about our plane tickets. I had never sailed on NCL before and did not know that they had a reputation for missing ports for little or no reason – well it happened to us. We missed two out of the nine scheduled ports including one I had really wanted to go back to. Ostensibly the reason was “weather”; however, the port was sheltered and although they claimed 30-40 knot winds, they didn’t look like any 30-40 knot winds this blue water sailor had ever seen. It seemed like more of an excuse to try to get people into the dead casino with an extra sea day. The first port we missed because they were 5 hours late leaving the port the first day. We got a whole $50 credit per state room for their mistake. We got no consideration for missing the port because of “weather.” We liked the location of our stateroom (11262). It was quiet, close to an elevator, close to most dining and entertainment, etc. Food, dinning, spa, etc. is located either at the front or aft of the ship, so the closer you can get to what you are going to use the most, the better. The inside of the ship is a maze of cabins and we were unable to navigate from end to end without going to a public deck. This 16-deck ship is a monster and it took a while to get oriented. There are no comfortable places to sit, read or relax anywhere if you are sailing, as we were, in the North Sea when temperatures are in the 40s to 60s. Everyone was stuck inside and on top of each other. I have never found a ship with so few places to sit and relax. I was glad I paid $319 for a membership in the Thermal Suite just to have a quiet place to go that wasn’t in my cabin. They have teak loungers in there. The Getway had been in drydock for two weeks when we boarded. Everything was supposed to have been refurbished. My TV, coffee maker, remote control and telephone did not work. I had to ask for bath robes, which were supposed to be furnished. The chain of command for getting things fixed was not clear. It was impossible to call down and get anyone to answer your concerns on the phone and I sometimes got a snarky answer. The line at Customer Service was impossibly long, so I started going at 10 at night to avoid the lines. I highly recommend that you sign up for everything in advance – a lot of people could not get reservations for excursions or shows they wanted. The TV and onboard kiosk system were confusing to me. I do not advise paying for anything in advance. You may change your mind about what you want to do. With the exception of Madinero, we regret we did any of the specialty dinning. They were mediocre and not the fine dining we are accustomed to– especially Ocean Blue which we had as a part of our dining package and had to pay extra for on top of that. Madinero was a Brazilian Steakhouse and was excellent. We enjoyed Burn the Floor. We missed Million Dollar Quartet because it took them three hours to get us back by tender after an excursion although we had allocated an hour and a half from the end of the excursion. We enjoyed eating at O’Sheehan’s, which is included. Taste and Savor were about the same, but the lines were often long. The descriptions were not always on point. It also often took a long time to eat. If you participated in the excursions, you had very little time to shop and the shops had very few items from the places this ship went – Denmark, Scotland, Norway and Iceland. They were loaded up for their next cruise – the Baltics. This didn’t seem right. Although they had an extensive art gallery and auctions, they had very limited merchandise in their shops. I understood from people who had cruised on NCL before that this was their worst experience. The staff was unfriendly, didn’t work together well, would not follow through, etc. Everything was not terrible, but for what we paid, it was not what we were expecting. They also want to nickel and dime you to death – everything is extra. The one bright spot was the Excursions Staff who handled my disability better than any other excursions staff on any other cruise line. Kudos. They get FIVE STARS!!!!! I wish they could have done something about the three-hour tender wait. I was so incensed about the poor service and missing the ports, I had my service charges removed and tipped my steward myself. They don’t want you to know this, but you can do this by going to the Service Desk and filing out a form. Some people paid around $1200 for this cruise, as they were not sold out and dropping the price until they weighed anchor. We paid many, many times that as we booked almost a year in advance and our expectations were commiserate with what we had paid. I didn’t pay for a bargain cruise and I didn’t expect a bargain cruise. In talking with others about why they picked NCL, some said it was price, some said itinerary and some said because of the singles program. Unless I get a deal I can’t refuse, this will probably be my last NCL cruise. One last thing, NEVER drink the water in your stateroom. ALWAYS get your drinking water from a restaurant. They filter that water but do not filter the water out of the tap in your stateroom. Read Less
3 Helpful Votes
Sail Date: May 2019
First time on NCL and we picked this one due to its itinerary (Iceland, Norway and no Russia), and it will be the last time on an NCL line. The ship had too many passengers and not enough indoor space as we were in generally 40-50 ... Read More
First time on NCL and we picked this one due to its itinerary (Iceland, Norway and no Russia), and it will be the last time on an NCL line. The ship had too many passengers and not enough indoor space as we were in generally 40-50 degree weather and strong winds which basically eliminated most of the outdoor spaces - pool, slides, athletic areas, Waterfront restaurants - leading to crowded public spaces, including all the rather tiny venues for shows. But my biggest complaint was the nearly complete lack of information from the ship, either too little, too late, or not at all. No port maps were provided, nor information on how long (if possible) it would take to get to town or the tour buses (nearly a 10min walk to the buses at Reykjavik), no information on what was happening (no info on why we were 5hrs late out of Copenhagen, necessitating skipping the next port of call, nor explaining about the tender fiasco at Edinburgh (probably related to the death of a passenger and the illness of two others - which we didn't hear until the next day from family members back home - requiring expedited tenders for the Scottish emergency crews and getting everyone to shore,) The crew was a mixed bag - awesome steward - with many lacking the simple ability to just say 'hello" and actually ask if you want your plate removed rather than just reaching in for it. NCL is big about having guest call out exemplary service and because we found the service rather poor throughout (2hrs to eat dinner in the Main Dining rooms? really?), we made the point of filling out those cards for the few that did shine. As noted by other reviewers, way too many pay venues, shows, entertainment - as if paying for the cruise wasnt enough - and a heavy push on merchandise (esp the shops and art show) and "deals" to sail w/ NCL again (not). It was obvious that many of the crew were new as the logistics end was a hot mess. For the tours, instead of handing out the buses numbers and sitting people (in the theater) in an orderly manner, both were haphazard, leading to a near riot on trying to get space on the tenders at Edinburgh. And its a shame too because the ports were amazing, the fjords, waterfalls, geologic wonders were unforgettable, too bad the method and lodging of getting to those ports IS forgettable... Read Less
2 Helpful Votes
Sail Date: May 2019
This cruise was chosen because the itinerary, particularly that of the first week, suited us just fine. Our first NCL cruise. Before I say more, though, I must emphasise that my wife and I take full responsibility for the fact that this ... Read More
This cruise was chosen because the itinerary, particularly that of the first week, suited us just fine. Our first NCL cruise. Before I say more, though, I must emphasise that my wife and I take full responsibility for the fact that this LARGE ship didn’t, ultimately, suit our quiet ways. Nevertheless......... Other reviews mention the noise. It WAS bad, particularly Deck 6. Ok, so good weather/warmer weather would have seen more people outside? Safely dispersed.. Our misfortune that so many congregated together inside, their conversation competing with so-called entertainment that singularly failed to deliver on many occasions. Some people seem too easily satisfied. The standard on offer was quite poor. No complaints at all with the crew/support staff. Friendly, cheerful and helpful, they were the high spot for us, managing dire situations like the often overcrowded buffet in the Garden Restaurant with good humour and grace. Which is more than can be said for some of the passengers walking round and round endlessly searching for a vacant seat. It was THAT difficult. Zombies walking with plates, smiles absent. Then, the voyage had a poor start, anyway, Haugesund eliminated early on due to the LONG delay leaving Copenhagen. And entirely the fault of NCL. The ridiculously modest compensation SHOULD have come with a heartfelt apology, but it did not. With some people clearly more put out than others, it needed a decent gesture from NCL, but sadly lacking. On to Geiranger, and the tendering process proved a disaster, taking far too long. Should we have had reason to use it at Newhaven, then no doubt we’d have had further reason to complain. Only, by then, we were confined to cabin, respiratory virus rampant, first myself as we departed Iceland, then three days later my dear wife who was hit even harder. We were knocked for six. So much so, that my wife needed medical attention after a further two days, another can of worms opened up as a result. The receptionist in the Medical Centre was useless, able only to force necessary forms for completion into our hands, whilst stressing that we had to pay for everything. The documents completed, we were then taken over completely by a process that allowed for no gentle pursuit of treatment, more the case of think the worst and make sure our asses are covered. So, from mentioning a bronchial incident 14 years earlier, my wife was then subjected to x-rays, blood tests, other tests, drips and two hours of monitoring ....to be on the safe side, we assumed. In truth, a simple swab carried out immediately would have revealed a flu based virus and got us sent away with paracetamol and a need to rest and wait things out. Other would- be patients appeared to have been similarly inflicted. A bigger shock came when our documents were handed to us just before disembarking, the cost outlined reaching the horrendous figure of 1700 pounds, and their typed details conveying misinformation, details that had never been stated by us upon entering that place. Appalling! To arrive home and then find that we could not apply to our insurance company because of these mis statements, AND a vital missing document outlining and verifying the x-ray cost, rubbed further salt into our wounds. This was a money-making exercise at best, that was intended to take insurance companies to the cleaners, a process that simply was not fair on people who felt so rough and who were vulnerable. So, very much a mixed bag of a review. The food was decent in the buffet, exceptional in specialist restaurants. But, regardless of the fact that we enjoyed the first week and our excursions, we were left with a profound sense of anticlimax, our experiences that second week negating so much else. A week later, we are not fully recovered. Whether NCL choose to recognise this as an outbreak that needed attention, we don’t know, but it left us deflated as we disembarked, rest and recuperation our only goal. We do t believe we are the only ones. Read Less
3 Helpful Votes
Sail Date: May 2019
I thought my worst cruise ever was on Carnival over spring break years ago, but Norwegian certainly competes with that cruise and will be the first and last time on Norwegian. We have cruised a number of times and were very disappointed ... Read More
I thought my worst cruise ever was on Carnival over spring break years ago, but Norwegian certainly competes with that cruise and will be the first and last time on Norwegian. We have cruised a number of times and were very disappointed with NCL First the GOOD things - The itinerary would have been great except two ports were cancelled (see below) -The cabins were OK, however smaller than most and very tight for 3 people -The wait staff; The waiters and bartenders were very happy, helpful, kind and genuinely wanted you to have a pleasant experience. Many remembered your name as well. -The food in the specialty dining venues was excellent and sometimes in the main dining room as well. Now the BAD/POOR issues. -Guest Services was basically non existent. Tried to call over a dozen times and they never once answered the phone. Visits were just as poor as they have no authority and knowledge to solve issues -Food was average at best and worse in the buffet. Service was slow except our server in the main dining room. Often waited up to 45 minutes for breakfast and lunch and often served cold -Majority of the movies on TV were children's movies, when the average age of people on this cruise was over 63 years old -No port information or maps were ever available nor shore assistance unless you booked one of their extortions (excursions) from the ship -No news briefs provided as other cruise lines -We missed two ports as a result of poor management. The ship was 5 hours late leaving as they were unable to load provisions etc in a timely manner, resulting in missing our first port the next day. We also missed a port in Scotland claiming high winds of 40-5- knots and unable to navigate the port. While I was standing on my balcony with sunshine and little breeze, I checked the marine weather report which said winds were 12-17 knots. I suspect there may have been engine problems as there was a significant diesel smell on decks 5-7 for a few days -Entertainment was very weak. We were not impressed with any main theater venue, however Sid Normans Bar had the best House band ever, which should have been on the main stage Overall this ship is very poorly managed with very poor customer service and trip management. The constant up sell is very annoying, but not unusual for most cruise lines Read Less
4 Helpful Votes
Sail Date: May 2019
I really thought that the Carnival cruise taken on spring break years ago was the worst cruise ever, but this Norwegian ship certainly competes with that trip. First , the GOOD things; Wait staff at the restaurants, bars was ... Read More
I really thought that the Carnival cruise taken on spring break years ago was the worst cruise ever, but this Norwegian ship certainly competes with that trip. First , the GOOD things; Wait staff at the restaurants, bars was fantastic. Friendly, kind, attentive, remember your name and genuinely want you to have a pleasant experience. Sid Norman's House band was absolutely the best entertainment on the boat. Should be on the big stage. Specialty Dining food and service was Excellent, at a cost of course Agenda would have been among the best except they skipped two Ports (Norway and Scotland) giving us 5 days at sea instead of 3 to spend more $$$ on the ship (more on that) Now, the BAD; -No water to drink unless you PAY - everywhere -Entertainment was horrible, worst of any of our 8 cruises and worst attended as a result with 4000 passengers. Most music around the ship was very loud. Many times could not carry on a conversation at the table -TV movies were over 50% childrens movies for a crowd averging 62 years old. Less than 100 young people out of almost 4000 because of the itinerary. Very little news -Internet worked about 50% of the time. likely because of locations, but even when working, often took over 7 minutes to just open a website -In spite of the fabulous wait staff, food in the main dining rooms was average at best, Buffet was horrible. Often cold and wait times at Complimenterary Dining of sometimes 45 minutes for food, except dinner. -Guest Services was non exinstant. Never answered the phone with over a dozen trys, seldom did not provide any solutions when visited. -Never provided any maps, information about ports, except if you booked their overpriced Extortions (excursions) thru the ship. -NCL skipped 2 ports because of poor management. Left home port (Copenhagen) 5 hours late because of poor loading/time management and skipped the first port. $50/cabin credit was worse than spitting in my face. Port in Scotland was aborted because of high winds up to 50 MPH, except that outside and marine weather report said winds were 12-17 knots. Suspect poor docking skills or engine issues as diesel smell existed on decks 6-8 often. No Credit given. -Many passengers shared some or all of these issues. Management of this boat is poor at best. Substantial improvement is needed at most levels. -Itinerary WAS great before changes, Norway, Iceland, and Scotland were fabulous. Read Less
6 Helpful Votes
Sail Date: May 2019
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one ... Read More
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one knew what they were doing, never even met our room steward. No customer service to call, lines were hours long to get anything answered. Syd Norman nice addition with syd Norman band very entertaining. Burn the floor and million dollar quartet nice entertainment Dueling piano entertaining at first but played same songs over again No smoking in casino should be implemented. Smoke permeates bistro, makes whole 6th floor unusable Food in buffet was commonly cold, chicken over cooked. Indian food was not as wonderful as it was on the bliss. Specialty restaurants were exceptional - Brazilian, steak, Italian, raw bar. Missed 2 ports, one due to leaving 4hrs late and the other from what we hear was due to Norwegian passing it off as weather but it wasn't. The tendering was an absolute nightmare. Took hours to get off. Some ports you'd literally have 2hrs before having to come back and stand in another line for 90 mins to get a tender. HOT MESS. We are likely done with NCL after this one. First trip on Getaway in the Baltics was great, Bliss thru the Canal was wonderful, this was all unacceptable and they offered no refund for missed ports nor compensation for missed tours not refunded on the missed ports. Bad. Read Less
6 Helpful Votes
Sail Date: May 2019
The writing was on the wall with this cruise right from the get-go. We were 5 hours late leaving Copenhagen bound for Haugesund, Norway. Apparently at some point after we set sail, the captain decided that there was no point in going, so ... Read More
The writing was on the wall with this cruise right from the get-go. We were 5 hours late leaving Copenhagen bound for Haugesund, Norway. Apparently at some point after we set sail, the captain decided that there was no point in going, so we missed that port all together. (We heard that some passengers were late into Copenhagen and went directly to Haugesund to pick up the ship which never arrived there!!!) The Getaway had just come out of dry dock so the carpets were new, mattresses were nice and new. The face lift was appreciated. This is a sister ship to the Breakaway that I cruised on in October on a TA. Same problems exist on both ships. They are not designed for cold weather cruising with 4,000 passengers. There are absolutely no quiet places on this ship. It is noisy ALL THE TIME. Functions that should have been in the theatre took place in the atrium which is 2 stories of loud noise, music and yelling. You literally had to shout to someone sitting at your table in O'Sheehans and still could not be heard. Bad design all round. Next big disappointment was the tendering system NCL used in Geiranger. We had a private tour booked and PAID FOR. It took us 2 1/2 hours to disembark and missed our tour. First and foremost, if we had known ahead of time that this was a tender port, we could have adjusted our tour times. NCL should communicate which ports are tender and which are docking. Tenders were also used in New Haven (Edinburgh) and again, very poorly executed. In fact, we were hours late in leaving due to getting passengers back on board who had been waiting in line for over 2 hours. Just prior to arriving in Invergordon, the captain advised that we would be missing that port as well due to high winds. That made 2 ports missed out of our itinerary. The entertainment of Burn the Floor and Million Dollar Quartet were okay, but for 14 days on board, I expected more. The theatre doesn't hold anywhere near the number of seats to allow all passengers to enjoy the show. Once again, very poor design. Food was slightly better than the Breakaway although NCL would do well to get the food to the table while it is still hot. The kitchen must be a distance from the restaurants as it always arrived only warm at best. Coffee was good some days and horrible others. Not sure what that was all about. We had a specialty restaurant package and proved to be a good decision. Teppanyaki was good and entertaining. Cagney's was excellent and well worth it. La Cuccina was also better than the included restaurants. The large Tropicana restaurant was so noisy, it was disturbing. Only went once. Savor and Taste were okay and service was very spotty. Not sure what is going on with NCL wait staff. It seemed like there was alot of training going on. So many bosses lurking around doing nothing. The Getaway like the Breakaway, tried to get every penny they could out of you. Bingo games would run you $50 USD for 3 games. Doing the math, NCL kept the majority of the money spent on cards. NOTHING, absolutely NOTHING is free with NCL. They advertise a ''free'' beverage package with some bookings, yet charge you $200 to cover gratuities. Free should mean free. There were so many people I spoke to that said, this was their first NCL cruise and their last. NCL had better improve or they will eventually run out of passengers. I can say this will be my last NCL cruise. Two were more than enough. Read Less
6 Helpful Votes
Sail Date: May 2019
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and ... Read More
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and there was still a new-carpet smell. The trip started off badly - due to some vague explanation of delayed supplies, we left Copenhagen 5 hours late, and because this time could not be made up we had a day at sea the next day rather than the planned first stop at Haugesund, Norway. There is no excuse for this bad planning, and the only compensation we got was $50 per cabin!!! On the way back, there was another unplanned day at sea - we made it almost to Inverness, but then the captain made a U-turn because he felt the wind was too strong for the narrow strait. In return he promised an early arrival in Edinburgh, but it too was a disaster - the ship anchored way out from port and because there were few tenders available there was a minimum of 2 hours wait to get to and from shore. An additional minor gripe - the vertical water slides were broken the whole trip. Food and entertainment were fine. Because of the cold weather the outdoor space was hardly used, making for crowded conditions indoor, esp. the atrium. The wait times at the sit-down restaurants were quite long - often 40 minutes to be seated, and 2 hours from ordering to desert. Read Less
3 Helpful Votes
Sail Date: April 2019
We had booked this cruise two months before the date and were looking forward to the 12-day transatlantic itinerary with a more southerly route from NYC to Ponta Delgada, Azores. I had previously been on the Getaway on its inaugural season ... Read More
We had booked this cruise two months before the date and were looking forward to the 12-day transatlantic itinerary with a more southerly route from NYC to Ponta Delgada, Azores. I had previously been on the Getaway on its inaugural season in the Caribbean out of Miami so was looking forward to being a returning guest. One week before our departure, NCL decided to let the passengers know that the 12 day itinerary had been cut to a 10 day and two ports (Le Havre and Zeebrugge) would be dropped. The only compensation would be a limited amount for airfare changes and 25% off the cruise fare. After serious backlash by passengers the compensation was increased, however just a few days before the cruise the itinerary was changed again, this time adding the previously dropped ports and dropping Portland UK (who cares) and Ponta Delgada, which of course ended any chance of warm weather on the crossing. These last minute changes that NCL claimed were due to 'circumstances beyond their control' caused a lot of grief and stress for us on what was supposed to be a relaxing vacation. We had negative feelings about our cruise before it even began and were hoping the staff would go above and beyond to make up for the disappointing changes. This however did not take place and the cruise itself was just as bad as the initial issues. Throughout the cruise there were long waits (20-40 mins) just to get into the complimentary dining venues. I had been on the Escape in December for Christmas with an above capacity 5000+ passengers and never waited more than 5 minutes yet on this under capacity transatlantic cruise we had to wait 40 minutes just to get into O'Sheehans, unacceptable! I have done 5 NCL Cruises and can tell you the service in the speciality restaurants on the Getaway was not on par with NCL standards. We asked for water refills multiple times and waited 5-10 minutes. Long waits between all courses. Our visit to Cagneys was over 2,5hours and this was not by our choice and by 2.5 hours our order for dessert was still not taken and we just gave up and left. We asked for extra bread in Le Bistro and this was forgotten and had a bottle of wine and no one offered to refill our glasses, we had to reach over and refill our glasses by ourselves, embarrassing and unacceptable when you are paying a hefty extra sum!!! The buffet was a total zoo which surprised me since there were barely any kids on this itinerary. Garbage food in the buffet, we went twice and gave up. The watermelon would always run out. The entertainment on board was not adequate for a transatlantic itinerary. There was barely any activities between 10am and 7pm. We enjoyed the guest lecturer at 9:30am but wish there would have been another enrichment activity in the early afternoon. Our favourite entertainment activities were the ABBA and Adele Tributes. In the theatre we went to Matt Johnson Magician Show which we enjoyed. We did not attend any other shows but heard they were all excellent. Entertainment in the night was fine, but daytime activities were scant, unacceptable for a cold weather cruise where everyone is inside and bored. If you wanted to do rock climbing and ropes course there were no waits, we did both. The service at the bars was the one bright spot for service on this cruise, and we frequented MIXX between Taste and Savour. We booked the D-Day landings excursion for Le Havre. Meeting time was 7:30am and we did not get off the ship until 8:45 ugh. Disembarkation was very disorganized on both port days. The tour buses were not ready for us when we arrived Sunday Morning in Le Havre, because of the delay, we missed an hour of our excursion which was the rushed. 20 minutes at the US Cemetery in Omaha Beach is not enough!! We felt ripped off on this excursion and would not recommend. D-Day beaches require multiple days to be properly experienced. We did however enjoy our Flanders Fields excursion in Zeebrugge. It was much more organized. Always long waits at Guest Services and Shore EX, but was mostly due to butchered itinerary. Overall we enjoyed our vacation albeit not due to this ship! A cruise is a cruise, we still had unlimited food, booze and thermal suite access so we cannot say it was a terrible time, however this cruise did not meet the previous standards I experienced with NCL and the unprofessionalism regarding last minute changes ruined our perception of the cruise line. We felt that the crew and staff just wanted to get us off the ship and get into dry dock. When we docked in Southhampton, crews were immediately on board and began work in front of us. We were to disembark at 12pm, and by 11am the buffet and all bars were closed shut. When I asked a crew member in the Garden Cafe where I could get drinking water she replied with an indifferent "I don't know, we're closed" we could not even get a glass of water to take with medications, How is that allowed? They just wanted us off the ship. We got that vibe throughout the cruise. In the minds of NCL it was just a repositioning of the ship, not a vacation of a lifetime for the guests. Avoid this ship! I enjoyed the Bliss and Escape, large ships but still had good service. This cruise however left us with a bitter taste of NCL and we will not be eager to cruise with them again. Read Less
5 Helpful Votes
Sail Date: April 2019
This was our 12th NCL cruise and we've always been pleased but this transatlantic cruise going to Europe was not good. It started to go bad when NCL cut the cruise down from 12 days 10 days a week before the cruise (cutting out two ... Read More
This was our 12th NCL cruise and we've always been pleased but this transatlantic cruise going to Europe was not good. It started to go bad when NCL cut the cruise down from 12 days 10 days a week before the cruise (cutting out two of the four ports). We had to scramble to change our other travel arrangements. The $300 per person reimbursement that they offered is not going to cover what it costs us to change our flights to Paris, two extra hotel days in Paris and the transfer to Heathrow. We will have to use some of the 25% refund that they are supposed to be giving to help defray the costs. Dining was a problem for breakfast and lunch for the first 2-3 days. There were huge lines for the two smaller dining rooms Savor and Taste (largest dining room not open for breakfast or lunch). I've never seen it like that before. I attribute that to a very high number of Latitudes members - something like 435 Latitudes Platinum and Platinum Plus with a huge number of Gold and Silver. The passengers were also an older crowd. With the Latitudes members and the age of passengers, I think that a lot people wanted to be waited on instead of having to go to the buffet. To make matters worse. The daily sheet only listed Savor open for breakfast and lunch, which was not actually the case. Don't know if they were trying to make a lot of people think that they had to go to the buffet. We discovered after a couple of days that Taste was also open and we got in without much trouble. As far as the quality of the food goes, the food in the dining rooms for dinner seem to have improved from our last cruise and we were very satisfied. The food in the buffet continues to decline in quality and selection. The desserts are especially bad with the the cake toppings made with chemical-laden ingredients. The lunch menu in the dining rooms need to have more variation. As always with us, we had one meal at Le Bistro and it was wonderful as usual. We also had one at Moderno. The Moderno salad bar is fabulous but their meat is not of good quality. They also slice it wrongly (with the grain and not against as one needs to do with less tender cuts). The meal for the Cirque show was great (surf and turf). For the first time in our 12 NCL cruises, our cabin attendant was not very good. In fact he was lazy. We had a difficult time getting clean glassware and didn't clean the bathroom sink very well. Disembarkation was terrible - worst of our 12 cruises and it could have been prevented. There was a disembarkation schedule with tags for the luggage color-coded for the time but it wasn't enforced. The problem was that tags are not given for carry-on luggage, which is what people have with them when they are disembarking so there was no way for the staff to tell if people were disembarking at the proper time. It was a free-for-all with terrible lines. I know that some people missed their bus for a London excursion. Also, there was not supposed to be people going through the disembarkation/customs process with all their luggage and that caused a bigger mess. I heard many people say that they wouldn't take another NCL cruise. I would not recommend doing an Europe bound transatlantic cruise. It was way too difficult to adjust to 6 nightly time changes losing an ho fqur each time. It's way easier for me to doing it all at once. We were constantly exhausted. We've gone on a transatlantic cruise in the other direction and it was fine. Since we're Latitudes Platinum and get quite a few perks, we'll stay with NCL but if this had been our first cruise with them, we'd never sail with them again. Read Less
4 Helpful Votes
Sail Date: April 2019
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were ... Read More
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc. After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well. I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away. We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections. One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice. The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard. It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired. The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me! I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space. Read Less
1 Helpful Vote
Sail Date: April 2019
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be ... Read More
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be changed at such a late date forcing us to book elsewhere to fill in the time at very short notice. All food on the ship was served Luke warm instead of hot with the exception of the pasta which was heated to order. In the buffet, the selection of teas available varied minute by minute with the most popular flavours being unavailable most of the time. Some food items (most notably the sausages) had their name changed with no discernable difference in flavour and some items with the same name were a totally different product on the other side of the ship! The quality of cabin cleaning and replenishment of supplies was variable however the cabin itself was incredibly quiet and the bed extremely comfortable. Read Less
1 Helpful Vote
Sail Date: April 2019
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores ... Read More
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores and Portland. So before the cruise started we had to re-arrange travel and could only claims our expenses back after the start of the cruise. Once onboard a lot of the shows required everyone to book in advance and then queue up 30 minutes before the show starts. If you didn't manage to book in advance you had to queue even longer. The issue was there was no organisation of the queue, so people who hadn’t booked were in the wrong queue and vice versa. Once they decided to open the door to the theatre or headliners everybody needed their cruise card to be scanned, slowing down the process even more. The most stupid part of the process, is that it wasn’t for all shows. The shows that didn’t require booking as you may have guessed were very well organised and nobody had to queue at all. A plus point on the entertainment for us was duelling pianos at the Headliners bar and you didn’t need to book it. The food was generally quite good, but there were problems with service. Sometimes very slow then other times too quick, we had main meals arrive, while we were still eating starters, toast arrived after we had eaten breakfast and there are other examples. Two days before we left the ship, we informed customer services that we had a early flight and needed to leave early but the earliest time they would give us is 8.15 unless we paid them $72(55ish) to book a transfer to Southampton airport which is about 6 miles away and a £27 taxi ride. We started the leave the ship at 8.15, but didn’t get off until 9.15 and our flight was at 10.25. Despite the inadequacies of NCL we arrived at the airport at 9.40, 15 minutes after luggage drop off. But Southampton airport was great and we still managed to get our flight. Overall we enjoyed the cruise, but would have preferred the itinerary we originally booked, better organisation in the restaurants, no booking for any of the free shows and a guest services team that listened. Read Less
3 Helpful Votes
Sail Date: April 2019
This whole trip felt like we were in a line. Getting on the ship took 2 hours or more. Disembarkation was super unorganized, we were late to Florida and only enjoyed 2 hours after paying for a 30$ shuttle. They failed to announce tender ... Read More
This whole trip felt like we were in a line. Getting on the ship took 2 hours or more. Disembarkation was super unorganized, we were late to Florida and only enjoyed 2 hours after paying for a 30$ shuttle. They failed to announce tender reservations were required to get off on the private island which was our second stop, so we waited for hours again. Third stop we were in a line as well, although this one moved a little bit faster. Food was horrible. Nothing great even about the special restaurants. Some were booked even on the first day on thru the entire cruise. The staff was hit or miss. Some not very nice at all. Entertainment was cool. Adult only area wasn’t adult only and no one even tried to keep it in order. No chairs to lay on by pool or sun deck on more than one day. Just too many things didn’t go well. I needed a vacation after my vacation. One great thing was the gentleman who cleaned our room. Read Less
Sail Date: April 2019
This was a family cruise that had been planned for some time and with much anticipation. When we boarded there was no one to greet us as we entered the ship...again no one. Numerous bars were not open during the daytime and then could not ... Read More
This was a family cruise that had been planned for some time and with much anticipation. When we boarded there was no one to greet us as we entered the ship...again no one. Numerous bars were not open during the daytime and then could not prepare your cocktail of choice. Our meals were mediocre at best, dress codes were ambiguous and not adhered to. Service was exceptionally slow regardless of situation...cocktails, dinner, questions. Areas of the stateroom carpet were soiled as were other areas of carpeting. There were no chairs available by the pool only lounges and some of those were broken. We would never travel on Norwegian again. Very disappointed in the experience. I’ve cruised on Princess, Cunard, Carnival, and Holland America so I do have an expectation - even with everyone trash talking Carnival - we had a fabulous cruise with no complaints. Over the years, all others cruises were great. This one was a terrible let down. Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.5
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 N/A

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