3 Helpful Votes
Sail Date: April 2019
Itinerary: We were booked on the RC Oasis of the Seas but it was cancelled after a crane fell on the ship, so we booked this transatlantic crossing on NCL's Getaway about three weeks before sailing. With only A WEEK TO GO, we were ... Read More
Itinerary: We were booked on the RC Oasis of the Seas but it was cancelled after a crane fell on the ship, so we booked this transatlantic crossing on NCL's Getaway about three weeks before sailing. With only A WEEK TO GO, we were informed that the 12-day itinerary (which it still shows here on CC) had been modified to a 10-day journey, cutting out two ports, Le Havre and Zeebrugge, and coming into Southampton two days earlier than anticipated. Actually, NCL didn't even communicate with us directly, but we found out from our travel agent. Apparently, it had to go into dry dock two days earlier than originally scheduled. We would not have booked the trip with the modified schedule and itinerary, but decided to make the most of it. NCL did offer a partial refund (it finally came through while we were on the cruise) and a future credit, as well as allowances for airline change fees. After hearing from many disgruntled passengers, NCL expanded their allowances to cover other travel expenses such as additional hotel and other transportation charges. FOUR DAYS BEFORE SAILING, they added Le Havre and Zeebrugge back into the itinerary, and cut out Ponte Delgada and Portland. While most were happy to have France and Belgium back in, the last-minute nature of these changes created a lot of hassle and confusion. We also received refunds of the port fees from the two missed ports as credits on our cabin accounts while on the ship. Ship: The ship is relatively new (2014), and everything was clean and felt up-to-date. I believe the carpet is being replaced in dry dock. It has swimming pools, hot tubs, water slides, mini golf, and a ropes course. This would be a much better ship for a warm weather cruise. However, our itinerary was a cold-weather cruise, which meant that most of these amenities were closed/unused, and the indoor venues were overcrowded. The ropes course was fun, but not for those afraid of heights. While there is an indoor pool, it's part of the spa, which you have to pay for. The public toilets, sinks, and soap dispensers were all automatic and functioned on sensors. However, they rarely worked as intended. Everyone was doing a dance trying to get the toilet to flush or the soap to dispense. It was really to the point of ridiculousness. Even the comedian did a routine about it. For an industry so concerned about the spread of germs and sanitation ("happy, happy, washy, washy"), they sure did make it hard to wash your hands. Entertainment & Activities: In warmer weather, people might have spread up to the pool and sports decks. But ours was a cold-weather cruise and the schedule of activities did not reflect that. The cruise had about 3700 passengers (max is 3900), and all the indoor venues were always crowded...not just crowded, but can't-find-a-chair-or-move crowded. Usually, that meant standing in long lines or having to be at activities 30-60 minutes before they started in order to get a seat. They had so many people show up for progressive trivia the first day in the Atrium, that they had to move it to the main Tropicana dining room. Other activities were few and far between. There were large gaps in the schedule and then three events happening at the same time. But in reality, you couldn't plan to attend that many events because of the waiting times. The cruise director, Vincent, was outstanding! He led progressive trivia and was a constant at activities and events. Also, Romeo did a good job. However, most of the cruise director staff didn't seem to have the same energy or interest in interacting with guests. Activities seemed to be run of the mill for them and they made little effort to change things up based on our cruise itinerary/climate. They had enough staff and venues to keep things active and accommodate more guests, but didn't take advantage. I've been on other cruises with half the staff members with twice the activities and a lot more fun. As far as the evening entertainment, the shows were great, particularly "Million Dollar Quartet" (advanced tickets required). All three house bands were good, and we enjoyed the Bankaoke and Adele tribute. The Headliners venue served as a comedy club (advanced tickets required) and dueling piano bar. Both were great fun. One thing we enjoyed on this cruise was a guest talent show, which was much better than anticipated. Dining & Food: Three dining rooms (Tropicana, Taste, Savor), the buffet, Shanghai Noodle Bar, and O'Sheehan's were all complimentary. Margaritaville had free breakfast (a smaller buffet), but it closed after the second day. We were told that no one was going up there (it's outdoor, but covered) so they closed it. This left us to fend for a table in the buffet most mornings. We ate lunch in Taste/Savor two days. However, they maintain the same lunch menu from day to day and it never changes. Service for both lunch and dinner was painfully slow. One day, we sat for lunch at 12:40pm and didn't get our entrees until 1:50pm. O'Sheehan's was typical pub food, but sometimes a better option. The fajitas were good. The service in Tropicana for dinner seemed to be better than the other two dining rooms. A band played music during peak hours and people danced on the dance floor in the center. However, if seated anywhere in the center section of the restaurant, the volume of the music made it impossible to talk to others at the table. Getting reservations for the complimentary restaurants was impossible. We were told by a restaurant manager that all reservations were fully booked through online booking before the cruise even left. So much for "Freestyle" cruising. Every night, regardless of the hour, we had to wait in a long line (typically 20-30 minutes) to get to the host desk. Then we were usually given a pager and had to wait even longer. One night, we waited 90 MINUTES from the time we got in line until the time we were seated. This is unacceptable. The food itself was ok, not great. The buffet had a lot of options for breakfast and lunch. The quality of the food in the dining rooms did not meet the standard of past cruises, both on NCL and other cruise lines. They also didn't feel very balanced. If a dish included vegetables (some did not), they were minimal. One night I received two baby carrots, another night three small broccoli florets. Service: We had two wonderful, attentive, and hardworking waiters, Yuli and Mohammed, in the Tropicana dining room. Vincent the cruise director was fantastic. But otherwise, service was just ok, but not great. I don't know if it was because the ship was going into dry dock and some people were leaving or if this is always the case, but the staff seemed to lack energy. They very happily told you if something was not their job, handing you off to wait in another queue. All in all, with the final itinerary, we probably would not have booked this to start with. It has yet to be seen how easily they will handle reimbursement for travel expenses under the allowance. Regardless, after our experience, it is unlikely that we will cruise with NCL beyond our next cruise (using our future cruise credit), which will be cheap and cheerful. Read Less
3 Helpful Votes
Sail Date: April 2019
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
2 Helpful Votes
Sail Date: April 2019
Our cabin (standard balcony) was a great layout and very spacious. It was the best thing about the cruise. The ship itself was really designed for a warm weather environment. Unfortunately, our cruise was in the northern latitudes (NY ... Read More
Our cabin (standard balcony) was a great layout and very spacious. It was the best thing about the cruise. The ship itself was really designed for a warm weather environment. Unfortunately, our cruise was in the northern latitudes (NY to Southampton) and, due to weather, most of the outside areas were closed. This lead to the ship feeling very crowded. As far as I'm concerned, freestyle dining is dead. Once upon a time, one could show up at a NCL main dining room and get a table fairly quickly. However, since NCL started allowing reservations, everything gets booked up on day one and now just showing up often entails a 30+ minute wait. I'd rather they offer a fixed seating. Even though this ship carries about twice the passengers of the other ships we've sailed on (The Dawn, Pearl, Jade, Sky, and Spirit), for some inexplicable reason they made the theatre about half the size. As a result, many of the shows require reservations. Unfortunately, their reservation offerings were inconsistent between what was printed, what was on the web, and what was on their TV screen. And some of the shows changed times or were canceled. Overall very frustrating. With a large ship, you'd expect a large atrium. Not so. It was small and noisy. Worst of all, the held the trivia sessions here even though several of us asked them to change it to another venue that was quieter and were we wouldn't have to compete with everyone else just to get a seat. It didn't happen. Read Less
4 Helpful Votes
Sail Date: April 2019
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise ... Read More
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise was cut short at the last minute 5 days before we sailed and even then it was changed the next day. 2/ Stateroom was filthy and unprepared 3/ The food was disgusting usually cold . The head Chef should be ashamed. 4/ The crew on board where arrogant, unhelpful and downright rude. They should have pulled out the stops for us but instead they did the opposite 5/ We sailed a northerly route 430 nautical miles from where the cruise I booked should have sailed. Result instead of some warmth we froze and out doors was blocked . 6/When it was opened the pool was freezing and unheated, when I enquired I might as well have asked a wall for all the guest service did in fact he never answered me 7/ We lost an hour for several nights did the hotel manager on board think about that no he still opened the breakfast restaurants at the same time closing at 9am . No interest in the passengers well being being considered and overcrowding in the Garden Cafe which I suspect was intentional as food was defiantly left over muck. 8/ Service in O’Sheehan’s was a mess we where allocated a table did anyone attend to us No and it was not that busy , not a cup or glass put on the table. We alerted an Officer who did nothing. I then spoke to a waiter who didn’t know what Manager meant so I shouted Boss that did the trick but I ask you what a disgrace. He did take out room number. 9/ Shanghai food awful spring roll frozen in the middle!!! 10/ The tension on the ship was awful passengers upset annoyed the staff sullen and unhelpful. 11/ The ship was sailing in the Atlantic and was cold with 11.5feet waves and the Cruise director behaved as if we where in the Caribbean I ask youth knew how upset passengers felt. 12/ last day Breakfast Your daily news said it opened at 6 but the staff despite many people in line said 6.30 . A retired Royal Navy Officer decided to approach the officer in charge who argued that it was 6.30 but ended up phoning to be told it was 6. We were glowered at during breakfast by her and deliberately served last. 13/ I had asked why we had 2 days taken off and the reason for dry dock No one from NCL replied However the Taxi driver at Southampton did!! 400 workers coming on board that day and repairs to the engines oh and the lovely fresh food seen at Southampton going on board for them!!!??? This was a demonstration of the lax arrangement of the crew on broad this ship. What a disgrace your 25% goes no way towards the loss and disappointment but I have done my research and you have your terms and conditions well slanted in you favour. Read Less
Sail Date: April 2019
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be ... Read More
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be changed at such a late date forcing us to book elsewhere to fill in the time at very short notice. All food on the ship was served Luke warm instead of hot with the exception of the pasta which was heated to order. In the buffet, the selection of teas available varied minute by minute with the most popular flavours being unavailable most of the time. Some food items (most notably the sausages) had their name changed with no discernable difference in flavour and some items with the same name were a totally different product on the other side of the ship! The quality of cabin cleaning and replenishment of supplies was variable however the cabin itself was incredibly quiet and the bed extremely comfortable. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this Transatlantic for the time and itinerary. We had a bad experience on Getaway Transatlantic 2017 with ship mechanical problems, skipped, shortened ports and crew unable to get passengers on and off the ship efficiently (3 ... Read More
We chose this Transatlantic for the time and itinerary. We had a bad experience on Getaway Transatlantic 2017 with ship mechanical problems, skipped, shortened ports and crew unable to get passengers on and off the ship efficiently (3 hours to get off at Brest.) We felt this couldn't happen a second time, but the 2019 TA was cut short by Norwegian for their convenience with minimal notice. We were on another trip when notice came out and had to scrambled just before cruise date to fill two extra days in our itinerary. Phone ncl was not helpful. Ship was a circus with long lines at customer service with people who did not get notification and had to have help getting further arrangement made. We only knew of the itinerary change due to our TravelAgent. Trip was okay with good food, good entertainments/activities BUT everyone was on edge. This just was not handled right. The drydock date could not have happened suddenly. Repair facilities must be booked ahead. Everyone on the ship felt NCL knew they would not make the 12 day crossing all along but sold it to fill the shjip on a 2 port only voyage and them three everyone into making new plans. We have loved NCL and are Platinum. We have encouraged our children and friends, Brian Eades, Melissa Thibodeau, Miranda Thibodeau and Denise Clark to cruise with us thus providing new customers for NCL. Now we feel the line is not organized, not forthcoming about their plans and callous toward passenger service. No one wants to start a trip to Europe amid upheaval. We previously purchased Cruise Credits but declined after two bad trips on the Getaway. We also traveled a second time with a friend on Escape and found the dining room music to be jazz, not dinner music and club music to be disco only. Ventilation for the casino was terrible compaared to 2015. Our friend who we had persuaded to come on her first cruise said"never again." With all this we probably look for other lines despite the years of enjoying NCL. Another shame of this is the incredible burden this disarray put on the Getaway staff. Tfhey all worked to hard to make the cruise good despite the line's last minute decision. They were victims of the situation and should be commended for their efforts. I don't know who makes the decisions at NCL to inconvenience travelers in such a blasé fashion. I know some financial compensations is being offered but cruisers would rather have a nice, pleasant, uneventful cruise instead. Read Less
Sail Date: April 2019
We chose this cruise because it had the itinerary we wanted. However before the cruise they shortened the cruise by 2 days..cut 2 major ports. We couldn’t get our money back so we took the cruise ..upon check in they notified us the the ... Read More
We chose this cruise because it had the itinerary we wanted. However before the cruise they shortened the cruise by 2 days..cut 2 major ports. We couldn’t get our money back so we took the cruise ..upon check in they notified us the the 2 ports had been added back and the other 2 removed.. the answer they gave was that the ship had to go to dry dock. One would think they would know that ahead of time.. The ship was nice, venues were over crowded. Food was okay. Not typical Norwegian quality. We took excursions they were very unorganized.!!! Starting from the meeting place to boarding the bus. It seemed as though it was everyone’s first time...at the end of the cruise getting off the ship was a nightmare and I mean every single person was whining and complaining about the lines. It was just nuts... maybe it’s just these mega ships or maybe the crew was just ready to leave for vacation and we just got the brunt of it...I’ve been on many Norwegian Cruises they are my preferred. This was a miss!!!! Read Less
2 Helpful Votes
Sail Date: April 2019
There is so much to say... First, this was our first cruise as Norwegian Platinum members. We chose this cruise because we like Transatlantic voyages, it was very reasonably priced and it was the only cruise that fit our specific time ... Read More
There is so much to say... First, this was our first cruise as Norwegian Platinum members. We chose this cruise because we like Transatlantic voyages, it was very reasonably priced and it was the only cruise that fit our specific time frame. We live in NYC and love the ability to take a cab directly to the ship. The motivating force was a desperate need to have a vacation after a hard winter. Also, we had never been to either the Azores or Belgium, so that was a plus. We booked a sail-away balcony (our first time not booking a specific cabin). We were assigned a decent cabin on deck 8 that turned out to be really well located for this cruise. One week and one day before sailing (late in the afternoon on Good Friday) we got an email from NCL announcing an itinerary change that shortened the cruise by two days and eliminated the French and Belgian ports. Much has been written on the roll call thread about this fiasco. In short, NCL managed to screw up, piss a lot of people off, and then, in their attempt to fix the screwup (by bringing back the French and Belgium stops at the cost of the Azores and Portland stops) pissed off even more people. In our case, we just booked two more nights in London to cover the earlier arrival and adjusted our other arrangements to suit. As Platinum customers, embarkation was an absolute breeze. We were checked in and eating lunch in no time (although seating in the cafe was insufficient). We had previously sailed twice on the Breakaway, a ship we really didn’t care for. This cruise convinced us never to book a large ship again. There may be some really great large ships on other lines, but we don’t feel like finding out. The large NCL ships feel much more cramped than the Jewel class, a class we have cruised multiple times and have really loved. Let’s break down the issues: The biggest one is that whenever any area in the ship is crowded, it feels like being stuck in rush hour traffic. We came to avoid the atrium completely. It’s a mess. Much too small, too loud, too few chairs and, worse, it also acts as a thoroughfare. We completely avoided all of the events held there, some of which we wanted to attend. The Garden cafe is too loud, and suffers from the same design problem, it is almost impossible to walk through without bumping into people who are hauling plates of food in seemingly random patterns. Also there is just not enough seating. The aforementioned fiasco meant that there was always a long line at guest services. Exceptionally poor communication from NCL about refunds and bill adjustments made any interaction with them difficult because of the crowds. In short, the ship design with poor traffic management, and a claustrophobic feel and an emphasis on outdoor space better suited to warm climates meant that the whole experience was cramped. Disembarkation was slow. The itinerary change meant that we couldn’t pick up the immigration officials in the Azores which meant another long line to be navigated upon arrival all the while watching the clock to see if we we would make our train (we didn’t but there was a subsequent train, so there was no real issue). As usual, the crew was quite good. What our cabin steward lacked in friendliness, he more than made up for in ruthless efficiency. Our room was always done quickly and correctly without impacting our use thereof. The wait staff was friendly, as was everyone else we dealt with. As for food, we felt that the free sit-down restaurants were hit-or-miss. We had a couple of good meals (prime rib one night, a solid burger another at O’Sheehans), a couple of meals that were poor at Taste and Savor and one good and one not-so-good at the Tropicana. As for the Garden Cafe, it was okay, not as good as we have experienced before. The specialty restaurants were much better. The filet at Cagney’s was excellent. That was comped as a Platinum perk. We paid a la Carte at Le Bistro, a meal I was really looking forward to, as I had loved both the Trois Cornets appetizer and the Canard a l’Orange on previous voyages. Both are gone from the menu, a big disappointment. The other comped meal at Moderno was exceptional. The waiter comped our glasses of wine as well. As for the journey, we found it hard to deal with the constant time changes. There is no getting around the fact that crossing time zones is difficult, but by the third or fourth one, we just wanted it to be over. The weather, although cold and mostly gray, was good. As for entertainment, the Million Dollar Quartet show was a standout, we also enjoyed the Cirque Dreams dinner show although, despite being first in line and having paid extra for floor seats, discovering that we had poor sight lines because the Haven guests got the best seats (something that we didn’t know would happen) was a bit frustrating. Music about the ship suffered from the poor design. The open atrium made for terrible acoustics and an unwelcoming experience. The ship open-space performers were just okay, in my opinion. We were looking forward to hearing some decent blues in the Fat Cats club (as we had on the Breakaway) but it was taken over by Karaoke almost every night and, as far as I could tell, nobody on board could play or sing the blues. We paid extra for access to the thermal suite, something we have done on every NCL cruise. Our normal routine is to hit the gym, shower off and soak. The gym was always crowded. Some of the equipment was broken and there were times when it wasn’t possible go work out. The thermal spa was, likewise, fairly crowded. The staff is doing a better job of policing the reservation of both the heated and regular lounge chairs, a consistent problem in the past, so that is an improvement, Despite all of my issues with the ship, it was a very enjoyable cruise. That, largely, was due to some of our fellow passengers and our decision to be more social than in the past. We made some initial connections via the roll call thread that led to one of the best times, the mad beer-sampling dash through Bruges. In LeHavre, we walked into town determined to have coffee, baguettes and butter which we found in the Sunday market in the center of town. We were determined not to let the problems ruin our vacation and we have succeeded. It is clear, however, that our non-stop string of being NCL-only customers is at an end. The emphasis on packing people in is taking its toll. I do recognize that what you get for your money is still a good deal, but it may no longer be for us. NCL has cut both service and some quality in recent years and we would prefer for our cruise experiences not to resemble traveling on budget airlines where the emphasis is on upcharges and post-sales opportunities, Read Less
Sail Date: April 2019
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores ... Read More
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores and Portland. So before the cruise started we had to re-arrange travel and could only claims our expenses back after the start of the cruise. Once onboard a lot of the shows required everyone to book in advance and then queue up 30 minutes before the show starts. If you didn't manage to book in advance you had to queue even longer. The issue was there was no organisation of the queue, so people who hadn’t booked were in the wrong queue and vice versa. Once they decided to open the door to the theatre or headliners everybody needed their cruise card to be scanned, slowing down the process even more. The most stupid part of the process, is that it wasn’t for all shows. The shows that didn’t require booking as you may have guessed were very well organised and nobody had to queue at all. A plus point on the entertainment for us was duelling pianos at the Headliners bar and you didn’t need to book it. The food was generally quite good, but there were problems with service. Sometimes very slow then other times too quick, we had main meals arrive, while we were still eating starters, toast arrived after we had eaten breakfast and there are other examples. Two days before we left the ship, we informed customer services that we had a early flight and needed to leave early but the earliest time they would give us is 8.15 unless we paid them $72(55ish) to book a transfer to Southampton airport which is about 6 miles away and a £27 taxi ride. We started the leave the ship at 8.15, but didn’t get off until 9.15 and our flight was at 10.25. Despite the inadequacies of NCL we arrived at the airport at 9.40, 15 minutes after luggage drop off. But Southampton airport was great and we still managed to get our flight. Overall we enjoyed the cruise, but would have preferred the itinerary we originally booked, better organisation in the restaurants, no booking for any of the free shows and a guest services team that listened. Read Less
Sail Date: April 2019
Transatlantic crossing. My husband and I have sailed many times on NCL (Platinum Members) and thought a transatlantic crossing would be different and exciting. It sure was. Although seas were calm, it was cold and/or raining. No ... Read More
Transatlantic crossing. My husband and I have sailed many times on NCL (Platinum Members) and thought a transatlantic crossing would be different and exciting. It sure was. Although seas were calm, it was cold and/or raining. No outdoor activities to be had so indoors 95% of the journey. The ship was big and confusing, sectioned off, not flowing like most ships. Some areas were off limits entire cruise and we never were able to explore the entire ship. We found some public restrooms in a deplorable state. It was a first for us, we never experienced that before on NCL. Crew always pleasant, our room steward Fedilia was excellent, sweet and pleasant. Dining was good except buffet wasn't as exciting as previous cruises - pretty much same food every day. Only one dining room experience at Taste was bad due to incompetent rude servers. We were served bread with no plates or silverware. My husband flagged a waiter to set our table. We ordered cocktails and immediately the food waiter came to ask for our order. We said we'll order when we're done having our cocktails and the waiter walked away. During cocktails, another waiter came by and took all the silverware off the table. One minute later, 2 entrees came, neither was ours. Waiter said sorry and walked away and never replaced the utensils that had been removed earlier. My husband flagged our waiter and asked for our utensils back. Waiter gave him a snarky look and walked away to get them. During cocktails my husband could see two staff - our waiter and the one who delivered wrong entrees, talking and staring at us while giving the stink eye. Ordered dinners, then came dessert. Waiter shoved a menu in front of me from behind without saying a word. Did the same to my husband from the front of him. Rude, inappropriate behavior for dining staff. We never returned. We're not big show people but did see Cirque's Steam which was excellent. We're big Cirque fans. The itinerary was changed twice, first time was just 1 week before and it completely burst our bubble building up to this vacation. So much confusion and indifference to passenger travel arrangements that they changed the itinerary again 3 days before disembarkation to appease the onslaught of complaints and possibly legal threats. Two countries were added back. We originally booked a 12 day cruise and ended up with 10 days. Originally 5 ports, actual ports 3, LaHavre(Paris), Brussels/Brugges Belguim and Southampton/London. Excursions are always great, after all that's why we travel - the destinations. This time there just wasn't enough ports and 7 days straight at sea without being able to enjoy the outdoors was a bit much. At the end the ship docked in Southampton and we were prepared for a tour of London before flying home. Our mistake was booking an excursion that was 7 hrs and our flight was within 5. We were reimbursed immediately and grabbed a cab to Heathrow. The itinerary changes were due to NCLs decision to go to dry dock 2 days earlier than originally advertised. We never experienced a cruise before with so many disgruntled and disappointed loyal NCL passengers as this one. Collectively it was not a happy bunch. My husband and I made the best of it. Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 N/A

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