Sail Date: April 2019
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were ... Read More
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc. After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well. I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away. We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections. One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice. The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard. It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired. The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me! I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space. Read Less
2 Helpful Votes
Sail Date: April 2019
Many have already commented on the horrendous way that NCL waited to the last minute to announce a change in itinerary, and a bungled effort to respond to initial complaints. None of these comments is exaggerated, and it is what it is. ... Read More
Many have already commented on the horrendous way that NCL waited to the last minute to announce a change in itinerary, and a bungled effort to respond to initial complaints. None of these comments is exaggerated, and it is what it is. However, I'd like to say (even though I don't agree with how they handled my compensation (or lack of it), they at least put the two ports I went for (Belgium and Le Havre) back on the itinerary and from their point of view, 25% return of cabin fee, up to $300 each of hotel/transport expenses, and something off the next cruise was reasonable. We need to be honest and remember this is not a luxury line, and one of the draws for us is the initial (relatively) low cost of booking. That said, let me turn to the cruise itself. We are long time cruisers with 20 NCL cruises (going back to the Norway) and many others on many other lines, and at many price points, hence we've seen good, and bad. This one (one the ship) isn't high on the list, but somewhat typical of what NCL is becoming....they've given up the pretense of customer service for a much more functional service approach of providing "adequate". Now I note they are also trying to raise prices, so they apparently think many of us will take anything.....I hear some other lines (i.e. MSC) are matching status on their ships, so NCL may be going down a slippery slope. Boarding in New York was relatively normal for NY, and went reasonably well. The initial reaction to the ship was that it was big, somewhat in need of refurbishing (went to drydock so hopefully that will change) with indifferent, going through the motions staff. Food offerings in specialty restaurants (we went to Ocean Blue twice, Cucina twice, and Cagneys three times were inconsistent with service no better than the regular dining rooms. In Cagneys, had Filet Mignon twice - once wonderful and once tough as the poorest choice....pork chop was nothing special. The others were not memorable. Highlight of food experiences were for lunch in OSheehans, so average is what we found. Cabin service was average, not bad. Entertainment was actually better than the NCL standard, though the cruise director (as many of them) was too "hyped" for us. The terrible weather (sweater all the time) forced everybody to congregate inside, so it was more crowded than normal (big ships always more 'crowded feeling) but the need of many to pursue complaints had lines at Customer Service 15+ people long at most times. I stood in the onboard credit line to change money to British Pounds for the end of the trip (our disembarkation point) and after getting to the front was told "we didn't get any this trip!!!" Moreover was assured (2 different times) that the terminal would have exchange/atm which of course proved untrue.....just typical of new tell them whatever to get rid of them service approach!!!! Am I bitter....perhaps a little because the NCL of a few years ago had enthusiastic staff and much better service and we spent almost 200 days sailing with NCL.....sad to see it become euivalent to the two day excursion boats out of Florida for gambling. I understand cost cutting....just go not expecting a lot, and you will be pleased. Still a cheap way to travel the world!! Read Less
2 Helpful Votes
Sail Date: April 2019
This experience with Norwegian Cruise Line (NCL) was so bad, I'd already filed a fraud claim with my state attorney general before I left. Let's do this first, though. The cruise itself was good. The on-board staff were, ... Read More
This experience with Norwegian Cruise Line (NCL) was so bad, I'd already filed a fraud claim with my state attorney general before I left. Let's do this first, though. The cruise itself was good. The on-board staff were, for the most part, great. The Vibe Beach club remains the best deal and investment at sea, bar none. And the meals and entertainment were solid, even occasionally outstanding. If that was it, I'd have given this cruise four out of five marks. But that isn't it. The cruise I bought was to depart New York City for a 12 day, transatlantic trip with stops in the Azores, Western England, Belgium, France and finally in Southampton (London). Then six days before departure, NCL says they've decided to skip half the stops, canceling Belgium and France entirely AND arriving in London two days earlier, for which I've made no plans, no hotel, no activities, nothing. To compensate, NCL offers a 25% refund and a reimbursement of up to $300 per person for expenses. But if you've ever tried to book a hotel in London two weeks out, you know $300 is a joke. Not to mention the tours I had to cancel, the tickets I have to eat and so on and so on. By the way, no refunds. NCL says it was past the refund window. So I can blow 75% of my vacation and stay home or go on a cruise that is not the one I booked. It's shorter and does not go where I wanted to go. So, naturally, I am outraged. But I make the most of it, I book new activities, train tickets for a day in Paris, and get a hotel in London for the two days I'm there unexpectedly, which is WAY more than $300. And I cancel the stuff in Belgium and France and eat that cost. Then, two days before we go, I happen to notice on my trip summary page a whole new itinerary. This one cancels western England, where I'd already booked a tour to Stonehenge and Salisbury and skips the Azores where, likewise, I'd booked tours. And this new schedule puts back France and Belgium, but on new days so my original plans, now canceled, cannot be reinstated. I have to book a third set of tours, out of pocket. And here's the kicker, you won't believe this. The reason for the yo-yo about where we're going and the shorter cruise is that they (NCL) have decided to get the ship (The Breakaway) into dry dock two days early to start a long-planned refurbishment. Not weather, not emergency, not safety - they wanted to get started early on renovations. Since I'm pretty sure you don't just show up at dry dock with a 4,000 passenger cruise liner, I'm pretty sure someone knew this was possible a long, long time ago. Which means NCL sold me a cruse they knew they likely would not deliver. Like months ago. Someone figured it was cheaper for them to jerk me around and issue a 25% refund with no possibility of cancellations and start refurbishment early. Oh and thanks for letting me know I'll be the last person to sail on this ship before you make it better. That's nice. There were literally people from the Miami corporate office on the ship walking around in front of guests pointing out all the old, outdated stuff they were about to fix for the next cruise. Classy. But I digress. In addition to the 25% refund, NCL also wrote, "...as a genuine gesture of concern, we are extending an additional 25% future cruise credit which may be used towards any upcoming sailing with us." So even if you'd consider setting foot on an NCL cruise ever again, even that 25% "future cruise credit" isn't. What they said was clear, what they actually mean (and didn't tell anyone until we were on board) is that they will apply the amount of the 25% refund for THIS CRUISE to a future one. Not 25% off, but the value of the existing 25% refund. So if you paid $2,000 for this cruise, and they reimburse you $500, you get a $500 credit for a future cruise, not 25% off. How cheap can you possibly be? Oh, and that 25% refund - just the fare. Not taxes, not fees. So if you paid $2,000, for example, your refund is actually like $300. Frankly, I'm beyond angry, I feel defrauded. Outright mislead and stolen from. This is now a sham wrapped snugly in a farce. And here's why - this is like that scene in Vacation where Clark Griswald is about to leave for vacation and goes to get the new car he ordered. When he arrives, he is given a completely different car than than the one he ordered. Outraged, he tries to leave to find out the dealer has already crushed his trade-in and he has no choice - take the substitute car he does not want or cancel vacation. By not allow refunds for cancellation, that's exactly what NCL did. I ordered a red convertible. A week before delivery, they tell me I'm getting a blue mini-van and I cannot cancel the deal. It's not even the blue mini-van or nothing, it's the blue mini-van period. And since the blue mini-van of the ten day cruise costs less than the red convertible of the 12-day cruise to the Azores that I bought, NCL gets zero credit for the 25% refund. In fact, it's not a refund. The car/cruise they actually gave me costs less. They sold me x, delivered me y, in a contract they said I could not cancel. That they adjusted the price to reflect only y and called it a refund is not good business, it's dishonesty. "Hey, good news. I'm only charging you the thing you did not want. I'm great, right?" And I'm not the only one who's angry. Everyone I spoke with on the ship was simmering. It's clear here that NCL put their greed of an early dry dock above keeping faith with their customers. That's too bad. They could have at least offered a cancellation refund when they trashed half the ports. But they didn't. Refused to. It's sad because vacations matter, people save and spend on them. They are spiritually important. That is, unless you invest your money and hopes with Norwegian. Then, you know, dry dock and good luck to you, shame on you for thinking NCL would actually deliver the cruise you bought. They can break the contract, you can't. Read Less
3 Helpful Votes
Sail Date: April 2019
Itinerary: We were booked on the RC Oasis of the Seas but it was cancelled after a crane fell on the ship, so we booked this transatlantic crossing on NCL's Getaway about three weeks before sailing. With only A WEEK TO GO, we were ... Read More
Itinerary: We were booked on the RC Oasis of the Seas but it was cancelled after a crane fell on the ship, so we booked this transatlantic crossing on NCL's Getaway about three weeks before sailing. With only A WEEK TO GO, we were informed that the 12-day itinerary (which it still shows here on CC) had been modified to a 10-day journey, cutting out two ports, Le Havre and Zeebrugge, and coming into Southampton two days earlier than anticipated. Actually, NCL didn't even communicate with us directly, but we found out from our travel agent. Apparently, it had to go into dry dock two days earlier than originally scheduled. We would not have booked the trip with the modified schedule and itinerary, but decided to make the most of it. NCL did offer a partial refund (it finally came through while we were on the cruise) and a future credit, as well as allowances for airline change fees. After hearing from many disgruntled passengers, NCL expanded their allowances to cover other travel expenses such as additional hotel and other transportation charges. FOUR DAYS BEFORE SAILING, they added Le Havre and Zeebrugge back into the itinerary, and cut out Ponte Delgada and Portland. While most were happy to have France and Belgium back in, the last-minute nature of these changes created a lot of hassle and confusion. We also received refunds of the port fees from the two missed ports as credits on our cabin accounts while on the ship. Ship: The ship is relatively new (2014), and everything was clean and felt up-to-date. I believe the carpet is being replaced in dry dock. It has swimming pools, hot tubs, water slides, mini golf, and a ropes course. This would be a much better ship for a warm weather cruise. However, our itinerary was a cold-weather cruise, which meant that most of these amenities were closed/unused, and the indoor venues were overcrowded. The ropes course was fun, but not for those afraid of heights. While there is an indoor pool, it's part of the spa, which you have to pay for. The public toilets, sinks, and soap dispensers were all automatic and functioned on sensors. However, they rarely worked as intended. Everyone was doing a dance trying to get the toilet to flush or the soap to dispense. It was really to the point of ridiculousness. Even the comedian did a routine about it. For an industry so concerned about the spread of germs and sanitation ("happy, happy, washy, washy"), they sure did make it hard to wash your hands. Entertainment & Activities: In warmer weather, people might have spread up to the pool and sports decks. But ours was a cold-weather cruise and the schedule of activities did not reflect that. The cruise had about 3700 passengers (max is 3900), and all the indoor venues were always crowded...not just crowded, but can't-find-a-chair-or-move crowded. Usually, that meant standing in long lines or having to be at activities 30-60 minutes before they started in order to get a seat. They had so many people show up for progressive trivia the first day in the Atrium, that they had to move it to the main Tropicana dining room. Other activities were few and far between. There were large gaps in the schedule and then three events happening at the same time. But in reality, you couldn't plan to attend that many events because of the waiting times. The cruise director, Vincent, was outstanding! He led progressive trivia and was a constant at activities and events. Also, Romeo did a good job. However, most of the cruise director staff didn't seem to have the same energy or interest in interacting with guests. Activities seemed to be run of the mill for them and they made little effort to change things up based on our cruise itinerary/climate. They had enough staff and venues to keep things active and accommodate more guests, but didn't take advantage. I've been on other cruises with half the staff members with twice the activities and a lot more fun. As far as the evening entertainment, the shows were great, particularly "Million Dollar Quartet" (advanced tickets required). All three house bands were good, and we enjoyed the Bankaoke and Adele tribute. The Headliners venue served as a comedy club (advanced tickets required) and dueling piano bar. Both were great fun. One thing we enjoyed on this cruise was a guest talent show, which was much better than anticipated. Dining & Food: Three dining rooms (Tropicana, Taste, Savor), the buffet, Shanghai Noodle Bar, and O'Sheehan's were all complimentary. Margaritaville had free breakfast (a smaller buffet), but it closed after the second day. We were told that no one was going up there (it's outdoor, but covered) so they closed it. This left us to fend for a table in the buffet most mornings. We ate lunch in Taste/Savor two days. However, they maintain the same lunch menu from day to day and it never changes. Service for both lunch and dinner was painfully slow. One day, we sat for lunch at 12:40pm and didn't get our entrees until 1:50pm. O'Sheehan's was typical pub food, but sometimes a better option. The fajitas were good. The service in Tropicana for dinner seemed to be better than the other two dining rooms. A band played music during peak hours and people danced on the dance floor in the center. However, if seated anywhere in the center section of the restaurant, the volume of the music made it impossible to talk to others at the table. Getting reservations for the complimentary restaurants was impossible. We were told by a restaurant manager that all reservations were fully booked through online booking before the cruise even left. So much for "Freestyle" cruising. Every night, regardless of the hour, we had to wait in a long line (typically 20-30 minutes) to get to the host desk. Then we were usually given a pager and had to wait even longer. One night, we waited 90 MINUTES from the time we got in line until the time we were seated. This is unacceptable. The food itself was ok, not great. The buffet had a lot of options for breakfast and lunch. The quality of the food in the dining rooms did not meet the standard of past cruises, both on NCL and other cruise lines. They also didn't feel very balanced. If a dish included vegetables (some did not), they were minimal. One night I received two baby carrots, another night three small broccoli florets. Service: We had two wonderful, attentive, and hardworking waiters, Yuli and Mohammed, in the Tropicana dining room. Vincent the cruise director was fantastic. But otherwise, service was just ok, but not great. I don't know if it was because the ship was going into dry dock and some people were leaving or if this is always the case, but the staff seemed to lack energy. They very happily told you if something was not their job, handing you off to wait in another queue. All in all, with the final itinerary, we probably would not have booked this to start with. It has yet to be seen how easily they will handle reimbursement for travel expenses under the allowance. Regardless, after our experience, it is unlikely that we will cruise with NCL beyond our next cruise (using our future cruise credit), which will be cheap and cheerful. Read Less
3 Helpful Votes
Sail Date: April 2019
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
2 Helpful Votes
Sail Date: April 2019
Our cabin (standard balcony) was a great layout and very spacious. It was the best thing about the cruise. The ship itself was really designed for a warm weather environment. Unfortunately, our cruise was in the northern latitudes (NY ... Read More
Our cabin (standard balcony) was a great layout and very spacious. It was the best thing about the cruise. The ship itself was really designed for a warm weather environment. Unfortunately, our cruise was in the northern latitudes (NY to Southampton) and, due to weather, most of the outside areas were closed. This lead to the ship feeling very crowded. As far as I'm concerned, freestyle dining is dead. Once upon a time, one could show up at a NCL main dining room and get a table fairly quickly. However, since NCL started allowing reservations, everything gets booked up on day one and now just showing up often entails a 30+ minute wait. I'd rather they offer a fixed seating. Even though this ship carries about twice the passengers of the other ships we've sailed on (The Dawn, Pearl, Jade, Sky, and Spirit), for some inexplicable reason they made the theatre about half the size. As a result, many of the shows require reservations. Unfortunately, their reservation offerings were inconsistent between what was printed, what was on the web, and what was on their TV screen. And some of the shows changed times or were canceled. Overall very frustrating. With a large ship, you'd expect a large atrium. Not so. It was small and noisy. Worst of all, the held the trivia sessions here even though several of us asked them to change it to another venue that was quieter and were we wouldn't have to compete with everyone else just to get a seat. It didn't happen. Read Less
6 Helpful Votes
Sail Date: April 2019
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise ... Read More
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise was cut short at the last minute 5 days before we sailed and even then it was changed the next day. 2/ Stateroom was filthy and unprepared 3/ The food was disgusting usually cold . The head Chef should be ashamed. 4/ The crew on board where arrogant, unhelpful and downright rude. They should have pulled out the stops for us but instead they did the opposite 5/ We sailed a northerly route 430 nautical miles from where the cruise I booked should have sailed. Result instead of some warmth we froze and out doors was blocked . 6/When it was opened the pool was freezing and unheated, when I enquired I might as well have asked a wall for all the guest service did in fact he never answered me 7/ We lost an hour for several nights did the hotel manager on board think about that no he still opened the breakfast restaurants at the same time closing at 9am . No interest in the passengers well being being considered and overcrowding in the Garden Cafe which I suspect was intentional as food was defiantly left over muck. 8/ Service in O’Sheehan’s was a mess we where allocated a table did anyone attend to us No and it was not that busy , not a cup or glass put on the table. We alerted an Officer who did nothing. I then spoke to a waiter who didn’t know what Manager meant so I shouted Boss that did the trick but I ask you what a disgrace. He did take out room number. 9/ Shanghai food awful spring roll frozen in the middle!!! 10/ The tension on the ship was awful passengers upset annoyed the staff sullen and unhelpful. 11/ The ship was sailing in the Atlantic and was cold with 11.5feet waves and the Cruise director behaved as if we where in the Caribbean I ask youth knew how upset passengers felt. 12/ last day Breakfast Your daily news said it opened at 6 but the staff despite many people in line said 6.30 . A retired Royal Navy Officer decided to approach the officer in charge who argued that it was 6.30 but ended up phoning to be told it was 6. We were glowered at during breakfast by her and deliberately served last. 13/ I had asked why we had 2 days taken off and the reason for dry dock No one from NCL replied However the Taxi driver at Southampton did!! 400 workers coming on board that day and repairs to the engines oh and the lovely fresh food seen at Southampton going on board for them!!!??? This was a demonstration of the lax arrangement of the crew on broad this ship. What a disgrace your 25% goes no way towards the loss and disappointment but I have done my research and you have your terms and conditions well slanted in you favour. Read Less
Sail Date: April 2019
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be ... Read More
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be changed at such a late date forcing us to book elsewhere to fill in the time at very short notice. All food on the ship was served Luke warm instead of hot with the exception of the pasta which was heated to order. In the buffet, the selection of teas available varied minute by minute with the most popular flavours being unavailable most of the time. Some food items (most notably the sausages) had their name changed with no discernable difference in flavour and some items with the same name were a totally different product on the other side of the ship! The quality of cabin cleaning and replenishment of supplies was variable however the cabin itself was incredibly quiet and the bed extremely comfortable. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this Transatlantic for the time and itinerary. We had a bad experience on Getaway Transatlantic 2017 with ship mechanical problems, skipped, shortened ports and crew unable to get passengers on and off the ship efficiently (3 ... Read More
We chose this Transatlantic for the time and itinerary. We had a bad experience on Getaway Transatlantic 2017 with ship mechanical problems, skipped, shortened ports and crew unable to get passengers on and off the ship efficiently (3 hours to get off at Brest.) We felt this couldn't happen a second time, but the 2019 TA was cut short by Norwegian for their convenience with minimal notice. We were on another trip when notice came out and had to scrambled just before cruise date to fill two extra days in our itinerary. Phone ncl was not helpful. Ship was a circus with long lines at customer service with people who did not get notification and had to have help getting further arrangement made. We only knew of the itinerary change due to our TravelAgent. Trip was okay with good food, good entertainments/activities BUT everyone was on edge. This just was not handled right. The drydock date could not have happened suddenly. Repair facilities must be booked ahead. Everyone on the ship felt NCL knew they would not make the 12 day crossing all along but sold it to fill the shjip on a 2 port only voyage and them three everyone into making new plans. We have loved NCL and are Platinum. We have encouraged our children and friends, Brian Eades, Melissa Thibodeau, Miranda Thibodeau and Denise Clark to cruise with us thus providing new customers for NCL. Now we feel the line is not organized, not forthcoming about their plans and callous toward passenger service. No one wants to start a trip to Europe amid upheaval. We previously purchased Cruise Credits but declined after two bad trips on the Getaway. We also traveled a second time with a friend on Escape and found the dining room music to be jazz, not dinner music and club music to be disco only. Ventilation for the casino was terrible compaared to 2015. Our friend who we had persuaded to come on her first cruise said"never again." With all this we probably look for other lines despite the years of enjoying NCL. Another shame of this is the incredible burden this disarray put on the Getaway staff. Tfhey all worked to hard to make the cruise good despite the line's last minute decision. They were victims of the situation and should be commended for their efforts. I don't know who makes the decisions at NCL to inconvenience travelers in such a blasé fashion. I know some financial compensations is being offered but cruisers would rather have a nice, pleasant, uneventful cruise instead. Read Less
Sail Date: April 2019
We chose this cruise because it had the itinerary we wanted. However before the cruise they shortened the cruise by 2 days..cut 2 major ports. We couldn’t get our money back so we took the cruise ..upon check in they notified us the the ... Read More
We chose this cruise because it had the itinerary we wanted. However before the cruise they shortened the cruise by 2 days..cut 2 major ports. We couldn’t get our money back so we took the cruise ..upon check in they notified us the the 2 ports had been added back and the other 2 removed.. the answer they gave was that the ship had to go to dry dock. One would think they would know that ahead of time.. The ship was nice, venues were over crowded. Food was okay. Not typical Norwegian quality. We took excursions they were very unorganized.!!! Starting from the meeting place to boarding the bus. It seemed as though it was everyone’s first time...at the end of the cruise getting off the ship was a nightmare and I mean every single person was whining and complaining about the lines. It was just nuts... maybe it’s just these mega ships or maybe the crew was just ready to leave for vacation and we just got the brunt of it...I’ve been on many Norwegian Cruises they are my preferred. This was a miss!!!! Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 N/A

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