9 Helpful Votes
Sail Date: August 2019
I wanted to write this review because I've read several accounts of this cruise in the media. I have to say I have a different point of view and perhaps a very different experience. In short, I would not hesitate to book another ... Read More
I wanted to write this review because I've read several accounts of this cruise in the media. I have to say I have a different point of view and perhaps a very different experience. In short, I would not hesitate to book another cruise with NCL. They did a good job in a difficult situation in Hurricane Dorian. I booked everything through NCL and they made and paid for all arrangements to get us home after we arrived in New Orleans. They moved 4000 people to the airport and back to Miami. They put people up in hotels and provided 300pp for flight change fees. I'm not sure what people expected in a natural disaster. At no time were we out of food or hungry as people have implied. In fact the two extra days on the ship were excellent, the ship was fully functional the entire time, with entertainment, dining and bars. Thank you NCL for taking good care of us and thank you crew of the Breakaway for keeping smiling faces even when people were nasty with you. I learned through this two things, first, take the travel insurance or buy it on your own. Keep in mind that NCL's travel insurance only covers $500 in airline and hotel. Second, book everything through NCL, we did and they took care of everything. We got a letter in our stateroom telling us they were taking care of our arrangements and that they would let us know when they were complete. On the last evening, we had our new flight reservations delivered to our room. We got bussed to Baton Rouge so that we could get home the same day. While people were scrambling and waiting in long lines on the ship for Internet or phone, we had fun on the ship. Thank you NCL. Now for the cruise review. We booked thru NCL and got free airfare, free drink package and free speciality dining plus $100 on board credit. We requested to arrive a day early to Miami and we stayed on the beach at the Hilton Bentley Miami. I have to say I'm not a clubber so Miami wasn't really my scene, the beach was nice though. The Hilton Bentley Miami was nothing to write home about, it was very overpriced for what you got. The room was a standard room but really not worth the $300 per night. Great beach though and good service on the beach with free chairs, water and even a glass of wine. We used Uber to get to the port and arrived about noon. The check in process was very easy. We waited about 10 minutes total and were on the ship in less than 30 minutes from arrival. Our room was 12182 a Family mini suite on deck 12 near the kids club. Having no kids it was a little noisy for us and the room next to us had some very rowdy boys who made lots of noise. The room itself was nice, with an extra large bathroom with two sinks and a full bath tub. I have been on 14 cruises and I have to say that I was at first a little disappointed with the ship. Since the ship was fairly new I was expecting open floor plans, big atriums, lots of space both interior and exterior. This ship is a little different design where almost all the space is used. The exterior decks, pool, sundeck don't extend all around the ship and are blocked so that you can't walk all the way around the ship on them. The pool deck is closed in with two relatively small pools and two bars right in the middle. It doesn't leave for much deck space for loungers around the pool, most of the lounger space is covered by the deck above. The pool deck has 5 water slides and a kiddie splash area, it's a lot crammed into the pool deck on 15. Deck 16 above has the rock wall, ropes course, mini golf and the sports court. There's lots of outside space I just think I've been on other ships that used the space better. I will say the design grew on me over the week especially on the interior. You won't find an open mall type area like on the RCL ships, deck 6, 7, 8 are where al the common areas are restaurants and bars, theater, shops, casino. On deck 8 there are some really nice outdoor bars and seating areas, we really enjoyed them. Overall, by the end of the week the design of the ship had grown on me as being very efficient use of space I have grown to really like it. I've seen many complaints about the food on this ship. I have to wonder if we were on the same ship because I found all the food good to excellent. Perhaps those folks ate meals at the buffet and if they did I understand the complaint. Don't eat at the buffet, eat at the restaurants you will have a better experience. The buffet on this ship is a total disaster, it's small for this size ship. It's so crowded you'll be fighting for a seat and there's not much variety on the menu. They don't help you find seats nor to they bring around drinks like I've experienced on other ships. On the brightside, don't miss the crepe station at the dinner hour, it was the best dessert on the ship! The ice cream on the buffet was very good as well with both hard and soft ice cream. We ate breakfast daily in Taste or Savor or used the buffet in Moderno. The service in Taste and Savor was slow at times but the food was so much better than the buffet it was worth it. At dinner time, we ate at Teppanyaki, Modurno, Cagney's and the Manhattan restaurant. All the speciality restaurants were good to excellent. Cagney's was my favorite with food equal to a good steakhouse on land. If you haven't gotten a dining package for the speciality restaurants, do it. It really is one of the nicest things on NCL and to enjoy the cruise you really do need to experience the speciality restaurants. The 3 meal package is a good value. I would not plan to pay the a la carte prices on the menu, they are ridiculous. Also, make reservations online before you go. You can make reservations onboard but you may not get the time you want. I was pleasantly surprised at the free dining in the Manhattan room. Here, you needed to wear long pants but for that you were rewarded with nightly entertainment, which was great. The food was good to very good with plenty of good choices. The service was at times slow waiting for the kitchen to deliver food but not terribly so. While we were waiting there was live music and waiters were attentive keeping your wine or water glass full. When your food did arrive it was hot. I found the entertainment on this ship excellent. You will need to make reservations for the shows, do that before you get on the ship in the app or the 1st day when you board. They opened the show to any one 10 min before the show. The Burn the Floor and Rock of Ages shows were nothing short of excellent. (and included) They had a comedy club which was good and they also had a magician that was good as well. We participated in the Escape Room on board, it was also free and fun. There were also shows in the atrium which were fun as well, but there weren't too many places to sit so go early. Another nice find was Syd Normans Tap Room. There they had live entertainment too. We saw Thunderjack an AC/DC cover band who were very good. People have complained about nickel and diming on this ship. I don't think this ship is any worse than any of the other ships I've been on. There's a gelato shop, a Starbucks, a bake shop all for an extra fee. Starbucks really wasn't any more expensive than on land. Gelato could be had for about $3.00. The buffet though had lots of free ice cream so we didn't feel the need to try it. There is a Margaritaville on board but its and upcharge @ $14.99 and I never saw anyone in there. There is also a free breakfast buffet in Margaritaville on some days so keep an eye out for that too. We did book two excursions through NCL, Tabyana beach in Roatan and the 3 reef snorkel in Cozumel. Tabyana beach was excellent with the most beautiful reef offshore. There were guides who for tips would take you out snorkeling if you had your own equipment like we did. There was great security here and lunch was included. In Roatan, definitely go to the West Bay Beaches. We booked the 3 reef snorkel excursion in Cozumel because we've been there many times and wanted something different. The trip was just ok, the reefs aren't nearly as nice as Roatan but there was a lot of time in the water so it was fun. We didn't really care for Great Harvest Caye. It was a nice beach day, but the day we were there it was very windy and there was lots of seaweed. They did their best to get rid of the seaweed but it was just everywhere. It also wasn't an all inclusive private island so anything you wanted you had to buy or go back to the ship. There was a very nice pool and kids splash area, bathrooms and nice shops. The zip line looked fun but it was expensive. My least favorite port in the Caribbean is Costa Maya. We decided to go downtown as we haven't in many years. Don't waste your time. There is so much seaweed it smells awful. The beach clubs here aren't very nice, neither is the beach. The local shops aren't worth much either and the locals constantly hound (not rudely, just excessively) you to buy stuff. It will cost $16.00 round trip by tram and taxi. It's a great place to get cheap drinks though $1 beers. Personally, I'd do an excursion here, we've done the Mayan Kingdom on previous cruises and it was fun. We really enjoyed this cruise, definitely in the top 5 of cruises I've been on. NCL is a little different and we really enjoy the Freestyle program. It's so nice to not have to dress up, be somewhere at a particular time, or conform to someone's schedule. We also loved the all inclusive booking experience, if you get free offers (They aren't really free) from NCL take them. We found the dining and drink packages well worth it, it makes the trip so much nicer when you're not worrying about your bill at the end of the cruise. Again, thank you NCL for taking good care of us with Dorian rolled in and for getting us home. Read Less
1 Helpful Vote
Sail Date: August 2019
My friend and I needed a last minute vacation that wouldn't require too much planning, so we decided a cruise may be the best option. I had only been on one cruise before on a different cruiseline and I was very impressed! The staff ... Read More
My friend and I needed a last minute vacation that wouldn't require too much planning, so we decided a cruise may be the best option. I had only been on one cruise before on a different cruiseline and I was very impressed! The staff was incredibly friendly and the ship was clean! I didn't feel like I had to wash my hands every second or wear sandals in the shower. One thing I was disappointed in was when I had an accident on the mattress. I had requested a new mattress, but they only changed the sheets. I felt this was unsanitary, but all in all our room was kept clean. We booked the excursions on ship and the staff was very helpful and even shared their own experiences - loved the recommendations! The food was good and easily accessible - didn't have to wait for tables etc. The entertainment was ok - I wasn't too fond of the rock of ages show, but I also went to the 10pm show and was extremely exhausted. The ports were great and there were plenty of options for excursions! We didn't take an excursion in Belize, and I really wish we had because there wasn't too much to do on the island - I am not one to sunbathe and I didn't want to sit at the swim up bar. I wish there were more shops or free activity offerings at the island. On the boat, I didn't get a chance to go on the obstacle course, but it was unique and looked fun. I liked the water slides, but was bummed the other two waterslides were out of order. We ended up disembarking early in Mexico due to the hurricane. I felt this was a good decision on our part and the staff made it very easy to do so! They were helpful and clear on instruction with what we needed to do and where we needed to go. I appreciate your alls organization and the discount for our next cruise - we understand that a hurricane is out of your control and that you all are doing the best you can to keep us safe. It can't be easy rerouting thousands of people! I already have a cruise booked in December, and cannot wait! Read Less
2 Helpful Votes
Sail Date: August 2019
As far as the ship concerns , personel wonderful ,polite.The food was excellent, like the choice of restaurant and don't have to be assign ,have to freedom of choice and time that we appreciate. The ship is great ,my only critic is ... Read More
As far as the ship concerns , personel wonderful ,polite.The food was excellent, like the choice of restaurant and don't have to be assign ,have to freedom of choice and time that we appreciate. The ship is great ,my only critic is for the size of ship only one pool. The facility to get out and in of the ship very efficient and quick and the welcome after a day of excursions very good. The shows were great too.A far as the situation of the hurricane too much changes ,causes a lot of concerns especially for the people changing their tickets 4 times, The team should of stick to their first decision.The cabins very spacious and very clean. Another critic is the size of the smoking section a little too small.Overall a nice cruise!!!very good service ,need more coordination in terms of circonstances like hurricane or others, something to improve!!!!! Read Less
1 Helpful Vote
Sail Date: August 2019
I wasn't precisely sure what to expect and it was a bit of a mixed bag. Service for the most part was outstanding. Pearl in housekeeping was great and most of our wait staff were terrific( Francisca in Manhatten and waiter in Le ... Read More
I wasn't precisely sure what to expect and it was a bit of a mixed bag. Service for the most part was outstanding. Pearl in housekeeping was great and most of our wait staff were terrific( Francisca in Manhatten and waiter in Le Bistro). Bartending was hit and miss and people tended to just walk up and order though I had been waiting. Food was good, some better than others but I have to really commend all of them for catering to my Vegan diet!! I had such good food that my traveling mates were jealous and said they were going to go vegan so they too could be treated like a queen! The room was spotless and we loved the extended balcony and spent a lot of time there. The morning coffee delivery was an unexpected treat and I had a glass of wine on the balcony at night. LOVED the 6th floor outdoor space and dubbed it "the quiet place". Great for readying, napping, relaxing. I liked the Spice area and that it was adult only. We encountered issues due to the hurricane and for the most part those were well handled or at least as well as could be expected. I liked the day spent at Harvest Caye. The pool situation, in my opinion, is very inadequate and we never got near the pool on board. It is just WAY too small for 4000 people and it is basically the only pool. I see other ships have 17 pools and probably, we would look for that if we sailed again. One adult pool that isn't all that big just doesn't cut it. I was looking forward to pool time and that never happened. The gym is decent but early mornings it was totally full. Not sure how that could be improved really without dedicating more space. We booked the free at sea deal and Norwegian handled our flight arrangements which was a Godsend once things had to be rerouted. We didn't have to do a thing! They handled ours expertly. Would I go again?? Well… maybe and maybe not. It's crowded and loud and a little too "people" for my tastes but overall I had a good trip and liked visiting other countries. We were well cared for through the storm and had "bonus" days on our vacay for free so I'm certainly not complaining. Issues with key cards that I still don't totally comprehend but it was super inconvenient and annoying. Smoking in the casinos left a little to be desired in areas where it wafted. I did the vodka ice bar and that was worthwhile just for the experience. Like I said... for the right price I MIGHT book again but... the jury is still out on that..... Read Less
2 Helpful Votes
Sail Date: August 2019
Wanted to take a trip with adults only. We just came off of the Norwegian Escape for a summer vacation with our children and decided to do an adult only cruise twenty-two days later. This trip was probably too close together to appreciate ... Read More
Wanted to take a trip with adults only. We just came off of the Norwegian Escape for a summer vacation with our children and decided to do an adult only cruise twenty-two days later. This trip was probably too close together to appreciate it as much. The Breakaway was a good size ship with plenty of on-board activities to keep you busy. I recommend The Big Top Escape, Comedy Show, Deal or No Deal, Karaoke and Burn the Floor for on-board activities. The ship only seems a little crowded at initial sea day. Pool deck seats in the shade are hard to come by if you are trying to sit with groups of four or more. I found the ladies public restrooms to be a little deprived of cleanliness and fresh smell. I'm sure the next group of people will have a different experience as I know a deep cleaning was getting done after our disembarkation due to Hurricane Dorian. All other areas seemed to be well kept with over 4,000 people on board not cleaning up after themselves. We stayed in stateroom 8766, which was the floor with restaurants, shopping and bars. I was concerned about the smoking, noise level and traffic on these floors, but the noise and smoking was not a real issue and I'm a very light sleeper. Only when you got close to large Chandelier did smoking becoming a factor. The only thing was the stateroom doors slam very hard. I always tried to manually close the door to be courteous to my neighbors, but not everyone does that. The walls between staterooms are also very thin as you can hear some extracurricular activities going on...Our stateroom attendant (Michael) was fantastic. He kept our room clean and was always around if we needed him. The room was spacious for two and had a good amount of storage for clothing with extra storage in footrest. I wish the balcony area was a little bit deeper, but still ok. Shower was bigger than ones on other cruise lines. The bathroom also had shelving and multiple hooks for hanging items. There is a easy to use safe in closet and side reading lights beside bed with little tables on each side. In order for the power and lights to come on in the room you need to put any type of card in the slot right by your door entrance along the wall. NCL would like you to believe that only the cruise card will power the room, but any card will keep the lights on. Please note that Stateroom Attendant is required to remove it if you are not in your room (no biggie just don't expect anything to be charged when you come back if that was your intention when leaving the room). You will have to go back and put card back in after Stateroom Attendant is finished cleaning up. I loved The Martini, Maltings and Atrium bars. Most of the Bartenders were really friendly and made great drinks. They are on their feet the majority of day and night and do it with a smile. So tip them out (CASH ONLY as they don't get tips written in on receipts). Please remember to have a little patience when it's busy. Also, on day one of cruise they close down all bars around 30 minutes before ship drill. Things to note: Wear swimsuit under your clothes and use a back bag/beach bag to pack a change of clothes, medication, electronics, sunglasses, chargers and any other personal items you need, as you won't have immediate access to your luggage or stateroom. The Crew Members are the ones who drive NCL business. They are the ones that keep customers coming back. I notice they work a great deal of hours throughout the cruise. However, I'm not sure that their work discipline is rewarded, other than receiving the comment cards we write up. I would recommend including perks based on accolades provided via customer comment cards. Such rewards should include free wi-fi minutes, extra hours off, special request consideration, extra leave for special events (i.e. weddings, death, immediate family birthday, graduation, etc...). Honduras was a nice spot to venture out. Our driver Cruz Argentina gave us this information as we took a taxi ride over to West Bay, Roatan Islands. The taxi ride was $20 per person and an additional $15 to get a lounge chair with umbrella. The beach was nice and the bathrooms were clean. You could order food & drinks from the Argentina Bar. Your driver waits for you and takes you back to port when you are ready. I would suggest that you offer your driver a tip or food & drink as well. Our driver said that Honduras schools always appreciates if tourist brings pencils/pens for students on the Islands. There is always a need for these school items. Belize is NCL's private island with shops. They also had zip lining & wildlife sanctuary you could walk through. I could've passed on this stop. The only reason to get off is to shop for souvenirs (the t-shirts were low quality there). Because of light winds we were not allowed to put up umbrellas and shaded spots were very limited. Pretty much every seat was taken. So finding a spot out there for even two people seating together was almost impossible. Also wanted to get my passport stamped and couldn't get it done here, as the immigration person was not obligated to be there :-( Costa Maya was a nice Island. As soon as you get off the Island there's a pool, music, lounge chairs and plenty of shopping. I believe you can swim with dolphins right there. It was crowded by the pool by the time we got off the ship, so we took a $8 taxi cab ride (around 8 minutes) over to 40 Canones and paid a minimum $20 drink/food order per person for access to beach side lounge chair with shade for a few hours. Cozumel was very hot this time of year. There is an open mall as soon as you get off the ship. You have to walk about five blocks to the right of mall to find information stand, where you can get your passport stamped (it's right by a 7-eleven). There are plenty of restaurants, cigar, liquor and souvenir shops to explore. Stay hydrated if you plan on walking around here. I think I got heat stroke from walking around Cozumel. Lastly, our ship was at sea while Hurricane Dorian was brewing. The communication during this time was not great. We found out when we were in Costa Maya that the Captain was in communication with multiple areas to figure out our ships next course of action. It seemed that skipping the final stop in Cozumel was most logical. However, we continued on to Cozumel. The Captain was waiting for further information regarding heading back to Port of Miami. On Friday August 30th before disembarkation in Cozumel, the Captain advised us to be back on ship no later than 4am August 31st. At this point people were leaving with suitcases trying to get flights out of Cancun, Mexico. At around 1pm on August 30th the Captain said that we received the all clear to head back to the Port of Miami and we were just waiting for those who were still not on board to head out. Unfortunately, many people were under the impression we didn't have to be back to the ship until 4am the next morning. Therefore, we had to wait for the remaining people that did not show back on ship until around 11pm. At that time the Captain was hauling towards Port of Miami. The next communication was when we were around Marathon, FL to say that there was a tropical storm warning in Florida and the Port of Miami would be closing at 10pm. This means we would not make it to Port of Miami in time. We missed our window to get back on dry land. Chaos ensued and the deck 6 was filled with pissed off people. Although the communication was slow and disorganized, ultimately NCL did a great job of getting people home. Any one who had booked/traveled by plane through NCL, booked air through 3rd party or drove to port fill out forms. This was to make arrangements for everyone to get back to their final destination. People who booked air travel through NCL was automatically put on the next available flights home, 3rd party bookings had to make their own arrangements and were offered a $300 credit per person (they needed to save receipts and submit for reimbursement). People who drove and parked in Miami got on chartered flights back to Miami, where they were met by buses to the Port of Miami. Anyone who used an outside park-n-ride was not able to get onto those chartered buses as the Port of Miami was not officially opened and was only excepting the chartered buses. Therefore, we had to call an Uber to get back to parking garage we used. All-in-all I think NCL really stepped up and got things taken care of. I believe that the people who are complaining were those that tried to take a proactive approach and make arrangements before seeing what NCL was going to offer. They came out of pocket because they didn't wait for instructions. Every change they made on flights cost them money that they couldn't get back for the changes they made. This was all based on the announcements made by the Captain. However, if they would have waited to find out how NCL was going to rectify the situation, they wouldn't have been out of some much money. Ultimately, we got an extra two days of vacation and made it back home safely. I would cruise with NCL again. Read Less
1 Helpful Vote
Sail Date: August 2019
At the time we booked this it was one of the newer NCL ships. It also fit our schedule. We liked the freestyle dining but didn't like always having to make a reservation and still having to wait. Also having to make reservations for ... Read More
At the time we booked this it was one of the newer NCL ships. It also fit our schedule. We liked the freestyle dining but didn't like always having to make a reservation and still having to wait. Also having to make reservations for all the shows and some of the shows we couldn't find where to make the reservations. Our dislikes... did not appreciate on the last sea day the deck hand going around and taking our towels off our lounge chairs and throwing them on the ground into a pile, and stacking our lounge chair up. We were told that they were getting the ship ready for the new passengers coming on TOMORROW and not caring about our last full day on the ship to enjoy our vacation. When we talked to a supervisor about this he calmly apologized but did nothing. We also did not appreciate that men could not wear shorts in any of the specialty dining venues but woman can, and very short shorts too. We did enjoy the water slides, that is the ones that were open. Only 2 of 5 slides were open most of the week until the last day when only 1 was open. We were told that they were down for maintenance but no one was ever working on them, even on port days. The other frustration was the set up for the ropes course. We couldn't have anything in our pockets, even zippered or velcro'd pockets. And no lockers or cubby holes to store items. We had to run back to the cabin to empty our pockets. Since adults like to do these things also, this should be considered. This was our 1st NCL cruise and not sure if their will be another. Read Less
1 Helpful Vote
Sail Date: August 2019
I wanted to see some new stops and that’s why I picked this cruise. We loved Costa Maya and Cozumel but stops at tiny islands in Honduras and Belize were a waste. The staff was wonderful, the restaurant staff tried hard with our Kosher ... Read More
I wanted to see some new stops and that’s why I picked this cruise. We loved Costa Maya and Cozumel but stops at tiny islands in Honduras and Belize were a waste. The staff was wonderful, the restaurant staff tried hard with our Kosher meals but aren’t familiar with the proper way of getting it prepared to bring it back to original shape. The Haven staff is amazing and we loved all the amenities. The only problem we encountered is that our front facing penthouse Haven cabin was so far from the elevators and it was a difficult to walk 3 to 5 times a day. We really enjoyed the previous cruise where our suite was within the Haven compound. I didn’t realize that Haven cabins can be outside the Haven. That was my mistake and I’ll be more careful next time. We also didn’t like Rock of Ages but we loved Burn the floor and the great comedian Warren B Hall. Read Less
1 Helpful Vote
Sail Date: August 2019
At first, didn't feel like I was going to enjoy this particular ship, but as the days went on. We had an awesome time. The food, activities, staff, entertainment was great. We had the opportunity to eat with some of the officers of ... Read More
At first, didn't feel like I was going to enjoy this particular ship, but as the days went on. We had an awesome time. The food, activities, staff, entertainment was great. We had the opportunity to eat with some of the officers of the ship Frederick and Nicole and it was an great experience for my family and I. We will definitely try another Norwegian cruise ship. I enjoyed everything and cant wait to sail again. The restaurants were great. And you were able to order what ever you want and it was top notch service.. The food was rorally amazing and it was full course every time. We sat by the window while cruising and it was breath taking while eating our meal. Yhe had a menu for the kids roo and there food was good.. There were different themes each night and I love the songs they were singing. Washie washie...my kids hands hasnt ever been that clean ...lol Read Less
3 Helpful Votes
Sail Date: August 2019
I went on this cruise with my family and had an amazing time! The service was great- super friendly staff who were very eager to serve us. Although we had a few not so great meals, most of the food was good. I recommend going to Moderno ... Read More
I went on this cruise with my family and had an amazing time! The service was great- super friendly staff who were very eager to serve us. Although we had a few not so great meals, most of the food was good. I recommend going to Moderno for breakfast, as it is a much less crowded buffet than Garden. Taste, Savor, and Manhattan Room all share the same menu, however Manhattan Room was my favorite for the atmosphere. Everything was nice and clean, and our room steward came often 3x daily to clean our rooms. They were also a good size. I had the balcony mini sweet which fit me and my 2 siblings very nicely. The entertainment was wonderful; we saw Burn the Floor and Rock of Ages and loved them both! My only complaint was disembarkation- the lines were insane and we almost missed our flight because it took so long. Leave plenty of time if you have an early flight! Read Less
1 Helpful Vote
Sail Date: August 2019
We were on the Western Caribbean Cruise to Honduras, Belize, Costa Maya and Cozumel. We had a great cruise. The only trouble spots were embarking and disembarking the boat. We stood in very long lines for a very long time and almost missed ... Read More
We were on the Western Caribbean Cruise to Honduras, Belize, Costa Maya and Cozumel. We had a great cruise. The only trouble spots were embarking and disembarking the boat. We stood in very long lines for a very long time and almost missed our flight home. The boat was also very crowded. I couldn’t believe there were only 2 small pools on the boat. We were barely able to get in the water with everyone on board. Other than that, the staff was great, the shows we saw were very good and our excursions were really fun. We had good and bad food experiences. I highly recommend Teppanyaki restaurant. It’s not complimentary but worth it for the food and entertainment. Wasabi made us the worst sushi we have ever had so you might want to avoid that one. Our rooms were very nice. Room service fixed up our room up to 3 times a day without us asking. Every time we left the room we came back to a clean room. It was so nice. Read Less
2 Helpful Votes
Sail Date: July 2019
Chose cruise due to dates & decided to revisit Western Caribbean due to ports. So many positives about this cruise. Food was excellent. We don't cruise for the food but it was really good, seasoned well and good variety. ... Read More
Chose cruise due to dates & decided to revisit Western Caribbean due to ports. So many positives about this cruise. Food was excellent. We don't cruise for the food but it was really good, seasoned well and good variety. Buffet was great, even fish on buffet was delish. Salad bar was awesome. No way out flavors or items but a good mix and tried some new foods. We liked Manhattan a lot & wished we made it back there. Taste was good but reminded me of other cruise line dining, hectic and loud. We also enjoyed the Irish Pub (O'Sheenan's). Try the spinach/artichoke dip. Yum. Our cabin was great & our room stewardess was bubbly and pleasant. Very happy with both. Entertainment was the BEST. OMG, Syd Norman's is super fun. The live bands were surprisingly good. Went every night and loved it. What a pleasant surprise. Also, James Sullivan at Shakers Martini bar was excellent. Entertainment a step above other cruise lines. Went to Burn the Floor & Rock of Ages. Both good. But the BEST was Wine Lovers the Musical. Well worth the extra cost and Highly Recommend this very pleasant play and dining experience. So impressed. Ports were all fine. Snorkeling in Roatan the best. Mexico not so much. Now for the negatives: Bartenders were horrible for the most part. Unhappy & slow. Mostly males who took forever mixing a drink. Everyone complained about wait time. I waited 10 mins often for service and walked away several times w/o a drink. Beverage Manager needs to staff better and more tenders at most bars. Other negative was NCL allowing children in 18+ areas. NCL is so strict about other things but did not enforce age limits. & YOU CANNOT count on parents to do the right thing anymore. This should be strictly adhered to by cruise line. Child whined throughout Rock of Ages bc she was bored and mother didn't remove her. Children in Syd Norman under 18. And worst of all young (7/8) were in Howl at the Moon with pure vulgarity going on. More crude then necessary and I'm not usually sensitive to stuff. Parents let children rule this ship. Running everywhere, having meltdowns in halls, etc. Not really an NCL problem there but we do not see this on other cruise lines. Overall the ship offered many things but area's were very narrow and crowded. I have to give Breakaway an overall 4 due to Entertainment/food and cabin. Also played Trivia once in Syd Normans and had fun. We would cruise NCL again b/c of port selection and cleanliness of ship. Female dining staff and Garden Café waiters were all good and pleasant. Embarkment and disembarkment could both improve a little. Self assist slower than normal. Also, too many extra pay items. Read Less
Sail Date: July 2019
Flight In: Flew in on Saturday, July 20, 2019 to Ft. Lauderdale. Flights arranged by NCL were the worst they could arrange. This is really the only issue we had, but it was so bad we may not travel with NCL in future. 11 and ½ hours ... Read More
Flight In: Flew in on Saturday, July 20, 2019 to Ft. Lauderdale. Flights arranged by NCL were the worst they could arrange. This is really the only issue we had, but it was so bad we may not travel with NCL in future. 11 and ½ hours to travel from Connecticut to Florida. Had reservations at hotel in South Beach (Z Ocean) • South Beach was interesting to see ONCE. Wouldn’t go again. People on the cruise said to stay in Ft. Lauderdale as it is much nicer. Used LYFT to get to hotel - $42.72 (not bad considering it was a long ride) • South Beach was interesting to see ONCE. Wouldn’t go again. People on the cruise said to stay in Ft. Lauderdale as it is much nicer. Gluten Free: I am a severe Celiac and must not come into contact with any gluten. NCL has been good with this, but Breakaway was incredible. Carlo was the specialist that worked with me and was incredible! I never really see anything about Gluten Free Diet Reviews so I will include it. Cruise Day: LYFT from South Beach was quick and reasonable at $14.05. Cruise Port Arrival: Arrived at the cruise port at 11:00 am. We walked through security and check in with no lines and received a number 3 boarding card. We waited no more than about 15 minutes and they began Embarkation. IMPORTANT: Dinner reservations (at Headliners) and Show reservations (Outside Headliners) are located on Deck 6. On Breakaway they also have touch screens everywhere. A great Maître D (Darren – Awesome all throughout trip) showed us how to use them. Really easy and you can make show/dinner reservations. Do this as soon as you get on the ship as times fill up quick. Rooms were ready by about 1:00 PM. We went to ours early (14164-Spa Minisuite – won upgrade bid at lowest amount – Spa was great) and it was ready by 12:30 pm. Room Note: THIS IS THE REASON FOR A $ STAR REVIEW RATHER THAN A 5 • The service in the rooms has been getting worse by the cruise. • The room stewards do the minimum. • No more ice unless you aggravate them to bring it. • Towel animals are no extinct. THIS WAS THE ONLY ISSUE WE HAD WITH THE CRUISE, but it was painful! • Calling for help over the phone is also useless. Shout off the balcony, you may get better help. * All storage under couch was used for spare linen soap etc. Not good is our opinion. Restaurants: • Ocean Blue * Best Restaurant on the Ship! o Food was incredible. Appetizes included king crab legs and scallops. There were three huge scallops on top of bacon. This could be a meal. Surf and turf is included with meal package and you get a lobster tail. Two sides are included. For dessert, my wife got a chocolate mousse cake and I got a gluten free cheesecake in a jar. Turns out this was the best dessert on the boat based on our opinion gluten free or not. o Absolute best service on entire boat (all service was good, this was just better). • Cagney’s o Always good. o Did not disappoint. • Savor: o This is where we ate most meals that were not at specialty restaurants. o Were exceptional with Gluten issues all trip. • Noodle Bar: o Reserve as soon as you get on the ship as you will not get in if you don’t. o Request Seat at the bar. o They took care of my Gluten Free needs exceptionally well. Entertainment: • Howl at the Moon – Dueling Pianos at Headliners o This was our favorite show. The three piano players are great and if you are lucky Joaquin the guitarist for “Rock of Ages” shows up and plays some songs with them. o If it is too busy at start just come back a little later and you will find seats. o Adult show starts at 11:00 PM and is well worth going. • Pour House o Was said to be very good, but was extremely small. We never got a chance to go there. • Velvet o Based on our opinion, this show was the worst of any we saw on a total of 4 cruises. Meal was ok. o Spend money to go to “Ocean Blue”. • Rock of Ages o Very good show with some great performers. o Best show we have seen, but most others were much shorter. o Very much worth going. • Headliners Comedy Club: • Comedians rotate nights with piano players. The three comics were all good, Jorge was incredible and every show with him was different. Other two comedians did the same thing over and over. Good the first time, but not worth repeating. Shore Excursion: We only booked one and just walked the ports on our own for the others.  Daniel Johnson's Monkey and Sloth Hang Out If you do anything in Roatan, this should be it! The booking was simple and the communication with the hang out was quick and helpful. Upon our arrival in Roatan, we could see a parking lot crammed with buses and other forms of transportation. The lines going different places were long and plentiful. We walked by all the people gathering, walked by all of the packed buses, across the street to a clearly identifiable group of people waiting with the Dan Johnson Hang Out signs.    We were introduced to Felicia who would be our own personal driver. Yes, she was going to drive us around Roatan while we were there. She walked us a short distance to her car and we were on our way. The car was very comfortable and air-conditioned. Felicia drove us to the hang out and showed us many great spots and explained life in Roatan as she did. The hang out is 20 minutes or so away, but the drive was fine as we were very comfortable.   The hang out is not a flashy tourist spot, which was amazing. Dan himself welcomed us to the hang out within the first five minutes of our arrival. We chose to snorkel as part of the package and were on the boat in no more than 15 minutes. This is a great experience no matter your skill level. You only have a 10 minute boat ride to the snorkel site and a guide swims with each group to help identify the best areas to see the great sea life in the chosen area. Dan was the one that took us out and he was extremely patient and helpful. Once back, we changed and moved on to the animals. At the hang out, there are monkeys, birds, and sloths. We were given a tour with with another couple, four total. We were given plenty of time to experience the monkeys and birds, but the sloth was the ultimate experience. We both got to hold the sloth and we were not rushed at all. This was my wife's most anticipated event on our cruise and it did not disappoint. It is worth it! The animals were very well treated and it is clear that there are great relationships between all of the animals and the people that work there. The animals are all very well maintained and have large pens that connect to other pens. The sloths aren't even in pens. Ask to see the baby! Felicia was waiting when we are done to take us back to the boat. We could have toured more than we did or even go to the beach, but we chose to stop at a couple of shops and go back to the boat. Felicia drove us to the entrance of the port and we were there in plenty of time.   This is truly the best excursion we have taken during our four total cruises. The price was also the most reasonable. What was even better was that all of the money we spent went right to the people who live and work on Roatan. Dan takes care of his employees, this is VERY clear, and they all care for the animals and the people that visit them. The drive showed us some very poor areas and this was memorable as well. I am glad we saw what we did as we appreciate what we have even more than we did.   When we found out about the hang out, the reviews seemed a little too positive. Too good to be true. It is exactly what people write about it. DO NOT HESITATE to go the Hang Out. Dan, Stephanie, Felicia and everyone else was amazing. If we return to Roatan, this will be the reason. Thank you Dan and Felicia! Read Less
Sail Date: July 2019
It was my first cruise, so my comparison is with all in resorts. I liked very much the dinners, because we used the package to try the speciality restaurants. The shows and the entertainment were also very good and the room was quite ... Read More
It was my first cruise, so my comparison is with all in resorts. I liked very much the dinners, because we used the package to try the speciality restaurants. The shows and the entertainment were also very good and the room was quite good. What I did not like was the pool and the ambiance around the pool. First the pool is really small, and if we take out the area where the depth is less than 10 cm is even smaller. But the worse was the noise around the pool, with bands and music playing very loud, so you cannot stay quite near the pool. There was no quite pool area, and even the waterfall, a small refreshment area at the back of the ship, was closed for the whole week. At disembark the elevators were almost shut down and they did not let people us the stairs, which did not happen in the stops in the cruise. Read Less
3 Helpful Votes
Sail Date: July 2019
I will start off my saying I have been on multiple cruises but try not to travel in the summer because of the crowds. We had to go in the summer because this was a family vacation and had to go when the kids were off from school We were ... Read More
I will start off my saying I have been on multiple cruises but try not to travel in the summer because of the crowds. We had to go in the summer because this was a family vacation and had to go when the kids were off from school We were a family of 15 ranging from 73 down to 7. Embarkation and disembarkation went very smoothly. This ship was very crowded but it really didn't seem to be a problem. The pool was very crowded but you were able to find lounge chairs on the upper decks. The kids had a great time on the slides and the rope course. We all had the beverage package and had no trouble getting a drink. Shakers bar had great friendly service.All the staff on the ship were friendly and couldn't do enough for you. We had six connecting rooms and our steward Amit was wonderful. Took great care of all of us. Buffet was very good and we ate in Teppanyaki Moderno and LaCucina and enjoyed them all. The ship was beautiful and very well kept. We all had a wonderful cruise and can't wait to go on another Norwegian cruise. Read Less
Sail Date: July 2019
First time cruising Norwegian, the ship offered many dining options and entertainment. Traveled with my with spouse, teen, parents, brother and his girlfriend. We flew into Ft Lauderdale and used Lyft to get from the airport to Miami. ... Read More
First time cruising Norwegian, the ship offered many dining options and entertainment. Traveled with my with spouse, teen, parents, brother and his girlfriend. We flew into Ft Lauderdale and used Lyft to get from the airport to Miami. We flew in the day before our cruise and stayed at Courtyard Marriott that had a shuttle to the port which was close by. We went to the Rock of Ages show and loved it. I would not recommend bringing children to the show due to explicit scenes and language. We enjoyed eating at Savor for breakfast & dinner, as well as dinner at the Manhattan. My mother, brothers girlfriend, and I enjoyed Canvas by You, we painted a beach with palm trees. We had a family dinner at the Cagney steakhouse on our first night. Service was very slow, our food was cold, and our steaks were not cooked as we ordered them. After that experience we cancelled our other dining reservations we had for the week and stuck with the complimentary options and enjoyed Savor for breakfast, lunch and dinner, the Manhattan for dinner and Taste for dinner. The buffet was ok, great to get lemonade, tea, juice & water. Stuck mostly with the carving station, and soups on the buffet, the freshly baked bread station was great. We all loved the port of Roatan. My spouse, teen and I did the Tabyana Beach & snorkel excursion. This was my favorite excursion and port. Beautiful beach, we could snorkel at the beach or swim out to the reef on a guided tour. The people were wonderful, food & drink was great, showers, restrooms, lockers very clean. My parents enjoyed the day shopping at the port, and my brother and girlfriend enjoyed Gumbalimba. We enjoyed the pools at Harvest Caye. My spouse and son enjoyed the water park excursion at Costa Caye and my mother and I enjoyed shopping at the port. Snuba excursion in Cozumel was fun. Enjoyed the spa, pedicures and massage was wonderful on our last day at sea. Disembarkation was smooth, we arranged transport to the airport through Norwegian and were in the first group to get leave after those carrying their own luggage off. Did not like that we had to keep changing the time, we had to change time zones 4 times on the ship and it was confusing. Would have preferred to stay on ship time. Not a lot of communication on port arrival and instructions. Would have been lost without the activities page left each night and the knowledge of how things generally worked from a previous cruise. Staff was great and service in the main dining rooms was great. Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was amazing! The food was fantastic, especially the specialty dining! The service was great, very hard working people that always went above and beyond. Thr entertainment was amazing! I saw Burn the Floor twice, rock of ages ... Read More
The cruise was amazing! The food was fantastic, especially the specialty dining! The service was great, very hard working people that always went above and beyond. Thr entertainment was amazing! I saw Burn the Floor twice, rock of ages was playing and Deuling pianos was super fun to watch! There is always something to do on the ship. The main pool was always packed with people and great entertainment on the stage. It took me a little bit of time to get use to the ship because it's so big.  The excursion were great! I did zip lining, a resort but that didnt cost anything, visit a Mayan family and dolphin encounter.  I see why people cruise all the time. I would do it again with NCL Breakaway! This time I traveled solo, but next time I would travel with friends and family! Its definately something to experience with others. Read Less
3 Helpful Votes
Sail Date: July 2019
My wife and I sailed the Western Caribbean on the Breakaway with our two small children and both sets of grandparents. This was our first time on NCL, having last sailed on the Allure of the Seas (albeit without the kids). Overall, we ... Read More
My wife and I sailed the Western Caribbean on the Breakaway with our two small children and both sets of grandparents. This was our first time on NCL, having last sailed on the Allure of the Seas (albeit without the kids). Overall, we had a great time and truly enjoyed the ship. The staff were outstanding throughout - especially our servers in ALL the restaurants, our cocktail waitresses at Shakers, and our stateroom attendant. Everyone always went above and beyond to make our experience memorable, and the servers were super patient with our (sometimes crazy) kids. There were plenty of activities to keep everyone happy, especially the kids. From the pools, to the water-slides, the ropes course, and mini-golf, we were always busy throughout the day. The food was average to above-average most of the time. I have low expectations with cruise ship food, so I wasn't expecting anything spectacular (just quantity). We did the lunch and breakfast buffets almost every day. There were a ton of selections, and I was usually able to find a few things that were decent (the kids were always happy). The buffets could get crowded at times, but they weren't too bad during the times we went. We loved how the staff kept the food areas immaculately clean, and they were also great with making people wash and sanitize their hands. The food in the main dining rooms was just OK. We also did Le Bistro, Cagneys, Ocean Blue, and the Hibachi for dinner. The food at Le Bistro was excellent, and the Hibachi was really good (and fun). The steak at Cagney's was good but tasted a little different texture-wise. This is a common theme I found on cruise ships (perhaps because the meat was previously frozen?). Ocean Blue was also really good, but some of the seafood had that "fishy" taste that fresh seafood typically doesn't have. Entertainment wise, both shows that we saw - Burn the Floor and Rock of Ages - were really good. Rock of Ages had us cracking up, but it's definitely not appropriate for kids! The musicians in the bands were phenomenal, as were the various performers throughout the ship. We loved the Shakers Martini Bar and met there for pre-dinner drinks every day. The pool was nice during the morning hours, but it got really loud and wild in the afternoons, especially on the sea days. If you want a chair in the shade, get there super early! Luckily, that wasn't a problem for us since we are early risers. The excursions are pretty typical for a Caribbean cruise. Everywhere was super hot and crowded, but there were a few highlights that made each port memorable. In Roatan, the monkeys and macaws at the Gumbalimba Sanctuary in Roatan made the day. We did the Dolphin Encounter in Costa Maya for the kids. It was hectic and crowded, but the 5 minutes of interaction with the dolphins was an amazing memory for the kids (but be prepared to pay $$$$$ for the photos). Passion Island in Cozumel was the best of all. The beach was beautiful and the staff took great care of us. Havest Cay is just like a giant resort - pool, beach, restaurant, etc. Just get there early if you want some shade (or stay on the ship and take advantage of no lines on the waterslides) Overall, we we would definitely sail on NCL again. In fact, we took advantage of their Cruise Next program and put a deposit on Alaska 2020. They give you some nice perks and savings by booking on board, so we decided to give it a shot! Read Less
2 Helpful Votes
Sail Date: July 2019
Have just returned from a wonderful cruise to the Caribbean with my adult son and grandson aged 8. Chose this ship because of facilities for children. Have cruised the Caribbean many times with my husband and love it. This was their ... Read More
Have just returned from a wonderful cruise to the Caribbean with my adult son and grandson aged 8. Chose this ship because of facilities for children. Have cruised the Caribbean many times with my husband and love it. This was their second cruise. Last year was my sons 40th birthday we went on the Epic to the Med, they loved it so much they wanted to cruise again. Bar staff and crew were very polite and helpful even though ship was full. Restaurant staff also pleasant and welcoming. MDR menus could have been more varied as they were repeated a lot but not a deal breaker. Cagney's and La Cucina were very good. Spaghetti Bolognese was not on any menus but was available for my grandson when requested. Entertainment was good and activities plentiful. Didn't go on any excursions as it's good to come back on board when ship is quiet and grandson just wanted the slides. We look forward tour next cruise with NCL. Read Less
1 Helpful Vote
Sail Date: July 2019
I have a theory of why the Breakaway has so many negative reviews. I believe it is due to the ship calling New York City its homeport until recently relocating to Miami. I’ve sailed on 9 cruises (8 Carnival and 1 Norwegian). Only one ... Read More
I have a theory of why the Breakaway has so many negative reviews. I believe it is due to the ship calling New York City its homeport until recently relocating to Miami. I’ve sailed on 9 cruises (8 Carnival and 1 Norwegian). Only one cruise was unenjoyable and that cruise (on Carnival) was docked in New York. The cruise was not relaxing because our fellow passengers—a majority of them obviously from the NY area and taking advantage of their proximity to the pier—found it seemingly impossible to let their hair down and just BE NICE AND PATIENT. Passengers were pushy and raucous and their gruff attitudes were reflected in the service of the crew who obviously did not feel appreciated. (My apologies to any New Yorkers who I may have offended.) With this one exception, I have been overwhelmingly happy with my cruise experiences, so I was wary of changing cruise lines. It’s important to note that I have never booked one of Carnival’s pre-2000 built boats or taken one of the less-than-7 day cruises. I think a majority of people who have had a bad Carnival experience likely have done so. With that said, after my recent sailing on Norwegian Breakaway, I would likely sail NCL again if Norwegian and Carnival were the same price because NCL tops CCL in these areas: the food was slightly better in the dining rooms (buffet was comparable), the entertainment (music and shows) was quite a bit better for someone in my age group (52), I enjoyed the “free-style dining” vs a designated dining time, and having access to the Haven perks was awesome. (I was in cabin 15120 Courtyard Penthouse w/Balcony.) The demographics of the guests on Carnival’s Magic/Breeze/Liberty vs Breakaway were comparable and the overall quality of the ship was comparable. Several people on the Breakaway told me that they had been on other Norwegian ships and they liked the layouts of those ships better. I had anticipated this ship being/seeming larger than it did. It seems that the extra space (1,000 people) may be limited to the sleeping rooms and dining, as the public spaces don’t seem to take up any more room than the Carnival Magic or Breeze do. In fact, the Carnival public spaces (especially the atriums) seem a bit larger just because they are more open—kind of like a mall—whereas the Breakaway uses the spaces as enclosed/separate shops or restaurants that only show the façades. Haven: There is a reserved section in the theater for Haven guests, which is great—you don’t have to worry about not having a seat. The Haven dining room was the best dinner we had on the boat, even compared to the three specialty dinners we had. The private bar is also nice—you can always get a drink without waiting. The quiet covered deck area for lounging is terrific and I was pleased to find that the Haven pool had a 3.5-4’ deep segment. I have a fourteen-year-old daughter and even I believe they need to limit the Haven to older children. Young kids shouldn’t be allowed in this part of the ship. There was a fight in the whirlpool among three adults over some children bothering a man during my cruise. Some misc. things I wish I’d known in advance: Haven guests should check in curbside at the fancy little tent/awning located right before the regular luggage drop-off. I didn’t know this and my luggage got mixed in with the regular luggage. The room didn’t have a magnifying mirror—be sure to bring one. The room only has 2 outlets (I had read there were more in the suites, so I only brought an extension cord instead of a power strip). I’m glad I went with the suite with the tub in the bathroom instead of the tub by the bed—it would have been weird bathing in the bedroom with just me and my daughter. The balcony wasn’t as large as I thought it would be, but it was big enough. The room #15120 was in an excellent location and quiet—quick access to the concierge, buffet and elevator (if you can’t use stairs it wouldn’t be the best choice, though). The bed is a single king—it can’t be split apart into two beds, but it is very comfortable. I took a small fan and used it at night; if you’re not hot-natured you will probably be cool enough without a fan. My 14-year-old daughter used the unlimited wifi throughout the cruise with no complaints (this is simply amazing). Tipping: I wasn’t sure how much to tip in the Haven. This is what I did: $150 to butler, $100 to room steward, $100 to concierge, and $50 to concierge assistant. (Concierge booked me everything I wanted--dining, shows, tours--when I wanted it--after I got on the boat; they were absolutely terrific. I made my cruise reservation 10 days prior to the cruise, so everything was pretty much showing as "full" online. They also got me off the boat in time for a 10:55 a.m. flight.) I tipped the Haven bar guy who served me the most $30 on the last day. Tours: We saw manatees and star fish during a boat ride on the cruise line’s island. The water park at Costa Maya was disgustingly dirty—mold on the pool and the lazy river was as dirty as a real river. We left in an hour and went to the beach, which was having difficulty with sargassum moss (nets were set up in the swimming area to keep it out, but it smelled awful). Read Less
1 Helpful Vote
Sail Date: July 2019
Food: the main complimentary restaurants are mediocre at best. If you have the funds do at least 3 nights of speciality dining. Chaney’s was the best. The buffet was standard and we alway enjoyed it. They do seem to lack in tasty ... Read More
Food: the main complimentary restaurants are mediocre at best. If you have the funds do at least 3 nights of speciality dining. Chaney’s was the best. The buffet was standard and we alway enjoyed it. They do seem to lack in tasty desserts but the ice cream is yummy and always available. Room: prefect we had a balcony. Plenty of storage. Nice size and almost noise free. (White noise machine helps at night) we had room 8170 and loved it. Excisions and Ports: Amazing. We saw monkeys in Roatan, Mayan Pyramids in Costa Maya, and snorkeled in Harvest Caye (tip get off the ship early at Harvest Caye to get a good seat and swim in a empty beautiful pool. By 12 the place is packed. If you like to shop cozumel is for you. Second tip bring your own water bottles and bring them every where you go. We used our the time. Amenities: slides, rope course and pool is nice but the pool is full by 10. Chairs gone by 9:30. Get up early if staying on board and stake your claim with towels and clips to keep them there. Entertainment. Not a fan. Tried. It was either not good or more for teenagers. We brought movies downloaded on iPads as the tv has Minimal to watch. Is it a Disney Cruise? No it is not but we still had fun. Last tip plan on spending more than you think as many things cost extra. Without the drink plan plan on spending 9-16 dollars a drink. Also bring an air freshener for you bathroom. It helps. Service can be slow, staff nice but not really knowledgeable, and get to embarkation early if you can. First people there get on the ship first and parking at the port is tricky. We got there by 9:00. On by 11:00 Read Less
1 Helpful Vote
Sail Date: June 2019
I Cruised in Norwegian Breakaway. Went on for Western Caribbean for 7 days with my wife for honeymoon. Disembark and embarkation was so smooth. Norwegian Breakaway is huge cruise. Service people are helpful with full of smile all time. ... Read More
I Cruised in Norwegian Breakaway. Went on for Western Caribbean for 7 days with my wife for honeymoon. Disembark and embarkation was so smooth. Norwegian Breakaway is huge cruise. Service people are helpful with full of smile all time. Food was awesome and had so many varieties for all time. Shore Excursion staffs are awesome and assisted me a lot. I felt excursion is bit expensive but once you book it, don't have to worry about anything else. Cruise is so big that will hold so many people which means there will be less place near the pool, so get to the pool soon and so that there will be a place for you. I choose Inside Stateroom, which was good for us since most of the time won't be in room. The staterooms are kept clean by the steward. Carry few nice formal dresses so that you can do some photo shoots, since they do good job in taking good pictures. On whole it was a very good experience. Read Less
Sail Date: June 2019
We made the fourth family cruise trip on the occasion of my son's 7th birthday, they assured us to buy that our cabin would be very close to that of our children only when we went down the stairs: which was not at all true since the ... Read More
We made the fourth family cruise trip on the occasion of my son's 7th birthday, they assured us to buy that our cabin would be very close to that of our children only when we went down the stairs: which was not at all true since the cabin of our children was on the ground floor, but to get there we had to take a long tour and also between the halls with difficulty to get our bearings, we went to a guest service and could not make any changes, which was a difficulty for the seven days of the trip. Most of the shows had extra cost, which left us with little entertainment at night, in the boat's publicity there is a bowling game and other things to do, which on board have extra costs while on other cruise lines specify what has extra costs with that you know you should have more budget for those activities. The food was excellent in variety and delicious, both in the buffet and in the dining rooms for dinner. They called for a family party and only lasted half an hour and told us that we should go out because the adult party was still going on, which was quite uncomfortable with the excited child taking it out because the activity below was not for his age. In general terms the cruise was good but there are aspects to improve, it is cheaper than other shipping companies but it seems that they want to recover money with all the extra costs on board. Read Less
Sail Date: June 2019
Norwegian's various activity choices and freestyle dining make it an easy pick for us. We are just under platinum members and this was roughly our 8th cruise on NCL. We have been on other cruise lines, but prefer this one the best ... Read More
Norwegian's various activity choices and freestyle dining make it an easy pick for us. We are just under platinum members and this was roughly our 8th cruise on NCL. We have been on other cruise lines, but prefer this one the best because we don't like kids (on vacation) and we love food. We can do whatever we want, whenever we want. We tend to be kind of anti-social so for us to NOT to be forced to have to sit with strangers and make fake small talk is a plus. We also like to take naps and do things on a whim, so the fact that we can go and eat wherever we want or change reservations or just show up... makes all the difference. The food in the various restaurants are definitely a draw, as I've been on all major cruise lines before, and they have the best quality food that is available around my schedule. We got the drink package and the food package (it's our go-to choices when they have the freestyle offers) and were very happy with both and worth the cost for taxes and tips. We love the options of the specialty restaurants because every night feels like date night, and even though the food in the regular places is really good, these feel just a little bit more special. We are a bit cheap when it comes to drinking, so the drink package makes us feel like we are splurging. The variety of bars and the different drinks were fun to try, again without having to feel like we were spending a lot of money or having to feel guilty for paying money for a drink we didn't like. I was a little upset with the small amounts of food in the appetizer section of one the pay restaurants. At the french place, I got three small scallops on a plate... which were more of an amuse bouche more than an appetizer and almost looked comical because it was just so small and sad looking, even though it was delicious. Although, in the end, there was more than enough food to satiate any appetite, it still felt like I was getting a tiny amount when I (technically) paid more for it. Plus, the choice of only two appetizers feels limited (with the meal plan you can choose two apps, a main, and a dessert). Again, its more than enough food, but I like options and sometimes get overwhelmed. I would have been perfectly happy with 3 scallops if I could have tried other things (like the soups are amazing and worth every penny at the French restaurant but...so are the other apps). The only other upsetting 'food' thing is that it's a Pepsi ship (bleh!) and the coffee is never consistent. Technically not a big deal, other ships that feature coke products and better coffee are becoming more alluring. Although there are a lot of options for excursions, we aren't really excursion people. We get off the boat, walk around, and get back on and are happy with that. The options they have are just the same ones they always have. They don't really have options for people who aren't really into active activities. We had a 50 dollar credit each port but never really found something we liked to use it on (why am I paying to go to a resort to eat and drink when I can stay on the boat for 'free'? There needs to be something more than just sitting on a beach to get me to pay an extra 100$ per person) We did get a clamshell on the beach at their beautiful private island and that was pretty nice (simple, but nice to have on such a hot and sunny day). Their private island is really beafutiful with a small zoo, beautiful beach and pool area, and shops and a few places to eat (although you'll have to pay for food/drinks). I'm not normally a complainer, but my biggest complaint about this cruise was the up-selling of Cruise Next. One of the main reasons we choose NCL over any other cruises is because you feel like you have paid for your cruise that you get to enjoy and not feel bad for not being able to afford everything else. The last (and final) time we went on a Carnival cruise, we were inundated with nonstop up selling from pictures and drinks and shots and all these other things while we were having dinner or trying to walk around. We have never received that before on NCL until this trip. We were at the French restaurant and while we were eating, one of the NCL Cruise Next people stopped to talk to us. We were in the middle of eating so it was really awkward, even though she appeared to be nice, It was still interrupting our meal just tell us to "don't forget to buy a cruise next thing because we have a special promotion (they didn't, they just allow you to buy more which isn't really special). Needless to say, by the time she was done, our food was not the same temperature as when we started. We had technically paid to eat at this restaurant and were still receiving an ad. I felt like it was tacky and very poor taste and sat with me for the rest of the trip because I felt like NCL was better than this. To her credit though, she did notate it was our anniversary and sent us a cake and strawberries to our room which was nice, but still... the experience did leave a bad taste in our mouths, especially since this was one of the main reasons we choose NCL - we get to enjoy the trip we paid for without feeling like we are missing out on upgrades or upsales. On other cruise lines, every time I sat down to eat I was being forced to look at choices I can have if only I pay 20$ more (like steak and lobster used to be free...whats up with that?!) or have to pose for a picture I don't want because I can take my own with my phone. NCL never used to have these (Don't think I didn't notice the 5$ up-charge for the shrimp cocktail at the steak restaurant... so tacky!) My only other complaint was how long disembarkation took. We lucked out and went the 'wrong' way and shaved half the time because people let us in, but even though we took our own luggage, we still had to wait over an hour in line. (If we went the 'right' way we would have been there for almost 2 hours easily). This is definitely something they need to work on - but it might not be their fault as we had to do a picture verification for customs. Still, when the dream is over and the vacation has come to an end, the very last thing you want to do is wait in line (with very little air condition) just to leave. Do yourself a favor and prepay for gratuities. It becomes such a pain to see it on your daily bill and try to figure out onboard credit that you can use vs ones you can't. (speaking of which, the onboard credit - refundable vs. nonrefundable is confusing and sometimes they don't even know how it works!). Most of the people working on the ship genuinely do a great job of service and many go above and beyond to make you feel special. We had a few magical moments when someone went above and beyond. Even if its a little embellishment in my cocktail or bringing me an extra taste of something on the side because I couldn't decide, its more than they have to do. Entertainment was pretty poor - we went to the rock and roll broadway show (we love broadway shows and other entertainment shows) and left about 10 minutes in. It was bad. So, so bad. What happened to the good headliner shows like Blue Man Group and Legally Blonde? Burn the floor was alright. They need to make the big shows more appealing to all audiences across the board. The smaller things like trivia and stuff are cute because they have really good people leading the entertainment that are funny and personable. NCL does a great job of personnel. Always pleasant. With this being said, I will most likely stick with NCL in the future. We had an amazing trip despite the few things that happened. I recently went on a Royal Carribean. The Starbucks coffee and the Coke machines almost make me want to switch over, but not quite... Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 4th trip on NCL and first time on Breakaway. Was on Getaway a few years ago and thought it would be much the same. It wasn't. We had to search for help, The wait staff left our food sitting. Even went so far as to bring ... Read More
This is my 4th trip on NCL and first time on Breakaway. Was on Getaway a few years ago and thought it would be much the same. It wasn't. We had to search for help, The wait staff left our food sitting. Even went so far as to bring my daughter and I dessert that was supposed to have ice cream but ended up with a puddle of milk. There were 2 times we enjoyed our meal, and both times we went out of our way to find someone and actively engage the people. Waiting on someone to come to you and ask is a thing of the past in all but 2 places. We lucked out at Cagneys and got a great server the second time and he was on top of things. The other great experience was at Savor and I finally had to compliment the Asst. Mitre'D. She did an excellent job of making sure everyone was in their place and attending to customers. My other issue was with the shows. They were crude and not very friendly to families. The most family friendly show we went to was at the comedy club starting at 8:30 in the evening. The one time my daughter went to the splash academy she complained there was a bully there and she wasn't interested in attending any more (of course I didn't find this out until we were ready to leave the last evening). There were some really great people that made this cruise work. The entertainment staff and some wait staff and officers made this trip work. I have an Alaska trip planned for 2020 and if not for these people renewing my faith in NCL I would probably reschedule with another line. I'm still waiting on over $250 in last minute charges that mysteriously shown up on my CC. They took hours to take the money out and have 15 days to explain why? Seems a bit crazy to me. Read Less
Sail Date: June 2019
Cruise was a normal Norwegain experience, which I think it pretty good! Embarkation was a little unorganized. With the new terminal under construction, we were in terminal G and the signage on which line to get in was poor to ... Read More
Cruise was a normal Norwegain experience, which I think it pretty good! Embarkation was a little unorganized. With the new terminal under construction, we were in terminal G and the signage on which line to get in was poor to non-existent. There were Norwegian staff to point you in the right direction but it was still confusing. The check in counter is a circle with lines all around it. I think they could do a much better job with signage here. But once we got to an agent check in was fast and efficient. We spend a lot of our cruise in SpiceH2O and was shocked at the state of the waterfall feature! We have been on Breakaway in the past, and it has been a few years, the difference was drastic. We collected 4+ tiles off the bottom every day of the cruise, the rain shower and misters no longer worked and were all rusted. The waterfall was very slow in some spots and heavy in one particular spot. We are scheduled back on the Breakaway in Nov and hope this is refurbished by then. Increase in Cabin Service Charge was a popular topic aboard ship. In case you have not seen it, you will be charged $15 per person, per day! Even if you pre-pay gratuities you will not be able to pre-pay this amount. For my wife and I this was $210 on our on board charge that was not expected. For families with a couple small kids this could easily be 400-500 dollars they might not be expecting. I think this should just be built into the cost of the cruise fare and not tacked onto your room charges. Or at least allow it to be paid ahead of the cruise. But I suspect its an easy way for them to give you some free at sea $$ but then charge it right back to you. Disembarking is my least favorite part of Norwegian. It is just much less organized than other cruise lines. This time there was facial recognition used, which actually worked pretty well (was surprised) and helped. But then once off the ship there was no clear direction on which way to go and the Norwegian staff nearly got into a shouting match with the porters on which way we should go. And a large garage door was nearly closed on a elderly guest in the process. luckily someone pulled them out of the door way in time or they would have been knocked to the ground or worse by that door. Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

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