1 Helpful Vote
Sail Date: August 2019
I had an interior cabin on my first ncl cuise, the worst part of this cruise was the awful sweaty smell in the cabin, mattress and pillows had hundreds of people old sweats, in addition i had to ask housekeeping to do a deep cleaning in ... Read More
I had an interior cabin on my first ncl cuise, the worst part of this cruise was the awful sweaty smell in the cabin, mattress and pillows had hundreds of people old sweats, in addition i had to ask housekeeping to do a deep cleaning in the bathroom due to bad smell. it sounded like i was above some kind of drainage, i constantly heard fluxing waters, kids yelling and running, drunk people on the hall late at night, etc., definitely this was not a quiet sail! I had to do a few trips to guest services with problems of overcharge and inaccurate posting, their private island was super crowded, buffet lines was long and hard to find a place to sit down, limited hours for everything i.e. i wanted to check out a book from their library but library clerk was only available for one hour in the morning and one hour in the afternoon... my overall experience with ncl was not great! Read Less
1 Helpful Vote
Sail Date: August 2019
While the dining experience and shows were excellent, we have to rank this cruise as THE WORST. I understand many folks may not mind the loud, shoulder to shoulder situation at the pool, and and less than hot, hot tub. But the ... Read More
While the dining experience and shows were excellent, we have to rank this cruise as THE WORST. I understand many folks may not mind the loud, shoulder to shoulder situation at the pool, and and less than hot, hot tub. But the response to Hurricane Dorian was inexcusable. The Cruise line had no contingency plan to deal with the situation, kept changing their minds in ways that severely worsened the situation, did not keep passengers informed of what was going on, and treated the passenger extremely poorly in this emergency situation. Passengers were initially told the ship would remain in Costa Maya weathering the storm there, and that passengers could disembark and remain off-ship until 4:00 am. Then, while passengers were off-ship, plans were changed and the crew decided to try to outrace the storm. Because of this waffling, and the fact that the ship then needed to wait for the passengers to return to the ship and re-board before setting sail, by the time the ship reached Miami, the port had been closed. At that point passengers were told we would be remaining in the straights of Miami until the port reopened. But the crew changed their minds and took off for New Orleans without bothering to tell the passengers. Hours later, when they got around to telling the passengers, they offered no plan for getting the passengers back to their home port. Panic ensued when everyone realized that there was no way enough plane tickets would be available to get everyone home that day or the next, and that no offer had been made to cover the costs of hotels, transportation, etc. A near riot broke out. Instead of diffusing the situation by offering information and assistance, a dozen or so male uniformed staff lined up shoulder to shoulder against the passengers like they were Pinkerton guards out to break the resistance. Eventually we were told that Norwegian would cover costs up to $300 per person to get us home, but of course, all the passenger realized that would not be a fraction of the cost of airfare, plus taxis, hotels, and meals until we could find an available flight home. The cruise line proceeded to do every possible thing to make things more difficult at that point. Instead of opening internet access so that passengers could find out what was going on and work on making arrangements, passengers were told they could have one free call, and could use the limited number of computers the ship had to make arrangements. (That's for 4,000 passengers - I'll leave you to picture the lines.) No effort was made to help passenger who would run out of medicine due to the situation. A friend on board, had to pay $149 to see the ship's doctor $149 to try to get the insulin she was running out of. (The doctor didn't actually have the kind of she used, and didn't know how much of the alternate he had she should take.) They also charged her $104 for a bottle of aspirin. On Sunday they lined all 4,00 passengers up to trade in our key cards for new ones. Then Monday while we were at dinner, they disabled the new ones so that no one could get in or out of their room without a staff person letting them. Slightly after midnight Monday night, they banged on our door, and handed us a piece of telling us we needed to have our bags packed and in the hallway by 3:00 am, and that we would be deboarded that morning. No mention of whether breakfast would be served, so I assume the earliest to go went without food. My husband and I were placed on a bus to a charter airfield where we waited approximately 6 hours for a plane Norwegian ultimately arranged for us after being shamed into it. There was one women's bathroom stall for everyone there. Four busloads. (Don't know about the men's bathroom.) Because Norwegian didn't want to spend a penny more than they had to, there were no plans to feed us. Passengers were told they were not allowed to order Uber Eats (even at their own cost.). Around 4 pm when they broke down got Subway sandwiches for us. Note: There were no candy machines or anything, so there was absolutely no way to get any food at all before that. And there were little children among us who hadn't eaten - and elderly people, and presumably diabetics. Ultimately, we did get home. When the plane finally landed, the passengers were so relieved everyone broke out into applause. Oh, did I mention our confinement at the airfield made national news, with our group being filmed penned up in a fenced area that we weren't allowed to leave while we waited for the plane? Also, just a note, this doesn't even touch the way Norwegian completely gave up on taking real care of the passengers once they realized they were stuck with us and there was no more money to be made on us. So here's the deal: Under ordinary circumstances, Norwegian may be fine. But who wants to take a ship that only knows what to do when the sky is blue and the sun is shining? Norwegian has no plan for what to do in an emergency, and clearly resented having to take care of passengers beyond their 7 day paid for stay. Summary: Stay away! Find a cruise line that plans for the unexpected, and will take care of their passengers even when things don't go according to plan. Read Less
2 Helpful Votes
Sail Date: August 2019
This cruiseline is severely mismanaged. Do not put your family's safety in their hands. I have never wanted to end a "vacation" or been so stressed in my life. Also, who wants to make reservations for ever turn of their ... Read More
This cruiseline is severely mismanaged. Do not put your family's safety in their hands. I have never wanted to end a "vacation" or been so stressed in my life. Also, who wants to make reservations for ever turn of their cruise?! more stress. And no one knows anything and sends you down to guest services, extremely understaffed. Prepare to wait long lines and be stressed out. AVOID AT ALL COSTS, especially if you have children. My son did not want to return to the kids club because he reported that he did not feel welcomed or included by the staff. There is nothing for little ones to do. Oh wait, there is mini-golf and I found severe safety issues on that floor, where a toddler who is unattended for a minute could have easily gone overboard (a giant giant hole in the net, meant to keep everyone safe). The photography was subpar, no one made an effort ever - it's like the staff all hate their jobs and I get it because the management is awful. My family got stomach bugs at the end of the trip. The "complimentary" dining (i.e. not the specialty restaurants) are awful, the food is bland and no where near the customer service that I am used to from other cruiselines and ships. I was on board during the Hurricane Dorian fiasco and trust me that they will be sued by people for their mismanagement. We were all told we were staying in Mexico an extra day, but the captain changed his mind to go straight to Miami...then we are almost there and the Port closes, so he decides to stay at sea for three or more days, and when he realizes that isn't the brightest idea since there is a hurricane approaching, he finally decides to go to New Orleans. We got our flights rebooked by NCL, delivered to us at 11pm the night before disembarkation. They wanted to keep us in New Orleans which was unacceptable to us, so I had to fight for 5 hours on the phone - Guest Services did nothing, they just sent me to NCL corporate and told me I had to pay $5/minute to speak with them! NCL corporate office , in any event, was closed. Oh yeah, and our luggage tags arrived at 1am. someone actually knocked on my door at that time to tell me to have my luggage out by 3am. The audacity. The mismanagement. The complete opposite of a vacation. Save your money. They also nickel and dime everything everything everything and I was charged $75 for a phone call that I did not make and had to fight that, stay vigilant of your bill! And why can't they provide any sort of valued television programming?! It's all crap, no selection. Just like their food at the complimentary restaurants...they push you to eat at specialty. Also the pool area was dirty and the common areas were no where near as impressive as other cruise ships - who puts a casino in the middle of everything - i smelled like SMOKE every night!!!! Such a bad cruise!!!! Read Less
3 Helpful Votes
Sail Date: August 2019
Spent the first three days on lines fixing problems, from charging us extra for drink we never ordered (even though we had a drink package) to the internet not working and their ncl app not recognizing my login, and constantly kicking me ... Read More
Spent the first three days on lines fixing problems, from charging us extra for drink we never ordered (even though we had a drink package) to the internet not working and their ncl app not recognizing my login, and constantly kicking me out of the app when I did manage to log into it. No functioning exhaust fans in either of our 2 rooms, so basically when someone went to the bathroom, you had to live with the smell for hours. To make matters worse, one of our rooms had a bathroom that had sewer gasses leaking into it and by the end of our 7 day cruise smelled so bad that we all started to use the bathroom in the other room. We notified them on the 3rd day but they never fixed the problem. Most restaurants and activities were already fully booked on the cruise before we even boarded the ship, so basically their freestyle dining requires you to tell the future and predict when and where you'll be everyday, without being able to see the itinerary until you actually board the ship. The drinks were severely watered down. My wife can't drink for anything, she has about 2 ounces of wine and gets giddy, yet she was able to drink 4 cocktails within an hour and not feel a thing. In fact, I switched to just beer, knowing that they can't water that down, and then I finally started to feel it myself. The internet package is a scam, they sell it by the minute, yet it's so slow it'll take you at least 10 minutes to log in to check your email. Plus if you forget to turn it off (yes you have to turn it on and off) it'll eat up all of your minutes even when you aren't using it. Constantly trying to con more money out of us. Carnival doesn't nickle and dime you like ncl does. EVERYTHING costs extra when you're on the ship. The itinerary was all based on getting more money out of you, there were hours of activities planned everyday that was about selling you lewelry, art, wat he's, future cruises etc, but no other alternatives, so basically there were chucks of time during the day were you were just bored, unless you felt like getting hustled. My 18 year old had NOTHING to do for a week, he was bored the entire time. The club went up to 17 years old and they strictly enforce that age limit, and the other club was geared towards older people, so he had no one to mingle with. The only interesting activities were late at night, but then the excursions started early in the morning, so basically you had to choose between missing out on something or being sleep deprived. The worst part was when we left the ship (apparently they have a reputation for this) when they got us off the ship, they couldn't care less what happened afterwards. They basically over crowded us on the dock and herded us in without any roped off lines or clear directions. Employees were constantly telling us and other people that we had to switch lines, the porters were yelling at ncl employees for not organizing all of us and blocking the aisles. People were shoving and cutting the lines and the employees did nothing to stop it. They even had us crossing through the crowd of people entering the ship as well. Read Less
3 Helpful Votes
Sail Date: August 2019
I decided to cruise with NCL again just because I had an EXCELLENT experience on my first cruise with NCL GEM from NY to BAHAMAS. LIST OF MY ISSUES - I took the reduce flight promotion and they assign a return flight with 12 hours ... Read More
I decided to cruise with NCL again just because I had an EXCELLENT experience on my first cruise with NCL GEM from NY to BAHAMAS. LIST OF MY ISSUES - I took the reduce flight promotion and they assign a return flight with 12 hours waiting time at the airport. Try calling few weeks before sailing but the phones agents didn't want to help changing it - Toilet on my Cabin was broken for the first 3 days. Me and my family had to use the Public smelly bathrooms - Standing Sliding Tub was closed the entire cruise - Limited interesting activities compared to the GEM Ship - Some crew members were in a bad mood and will give you attitude for asking if a sandwich was tuna or chicken as an example on one of my bad experience, or asking where is the Theater? and getting a response "The map is next to the elevators" - Needed to go from bar to bar at times to find my favorite drinks because they go out of stock quick. - Bowling was broken - Arcade games keep having issues and I needed to go from deck 16 to deck 6 to get a refund. TERRIBLE!! - Wall Climb only open for few hours in the evening Read Less
2 Helpful Votes
Sail Date: August 2019
ROOMS Toilets wouldn't work almost the entire week. We didn't know from one hour to the next if it worked or not. We would always first flush to see if it worked and if so go. If not, then we would travel to another part of ... Read More
ROOMS Toilets wouldn't work almost the entire week. We didn't know from one hour to the next if it worked or not. We would always first flush to see if it worked and if so go. If not, then we would travel to another part of the ship to use the restroom. If you forgot to flush first, and it didn't work, then we would be on the phone with guest services asking them to manually flush our toilet. This was a daily issue, and from our understanding with our entire floor. The shower was flooded one day, and we hadn't even used it yet that day. TV remote didn't work. The steward brought us a new one, and that one would turn the TV on and off by itself. I kept looking to see if there was a button stuck (like the power button), but none were stuck. I had to take the batteries out to get it to stop turning it off and on. Now, the room steward was the best part of our trip. He was friendly, helpful and really had great attention to detail with everything. My whole family looked forward to talking to him every day, and yes, he remembered everyone's name. FOOD The food was terrible at best. At the buffet, none of it was ever either cold when it should have been (like with milk) or hot when it should have been (like a 'fresh' hamburger with cheese sitting on top that hasn't melted even a little bit). They had a great selection, but after literally trying a little of everything, it all tasted nasty. The only thing that was reliable was the bacon, but you had to look around at different sections to find the one that had the bacon actually cooked and not raw. Waiting for 45 minutes at O'Sheehan's restaurant when there were open tables and booths available, and saw about 10 -15 employees working the dining area. Once we sat down they started seating people in the area that has been empty for the last 45 minutes. Service was terrible. Ordered food and drinks, he brought them out and never came back. In fact, when wife went to ask if we could get more drinks they told her to sit down they will be right there. 15 minutes later someone came up to get us more drinks. Someone else brought out the food. No one else came back to our table. The restaurants (Savor, Taste and the Manhattan Room) dining was mostly the same food, but with a few additions. Those additions were really good though. The New York Strip was perfect. Everything else we tried for breakfast or dinner was the exact same food you can get at the buffet. And what's with the frozen cod? I have been to many seafood restaurants that serve fish and chips, and the fish is actually fish, not the stuff you get from the freezer section of the local grocery store. Mine were in a elongated perfectly shaped triangle (just like you get from the grocery store). I tried it in O'Sheehans, and at Savor and it was the same both places. Very disappointed. Also, what was disappointing was that the menus didn't change except for two nights where they added a couple dishes to the same old menu. The service was good in the buffet and the other restaurants, except for O'Sheehans. The only downfall was that it took almost an hour to get your food once you ordered it. O'Sheehans took over an hour and a half. POOL AND ACTIVITIES We were really looking forward to enjoying the pool, only to realize that all the drinkers were going to dominate the pool the entire cruise. It was always really loud, everyone sat around the edges of the pool with their drinks in hand, yelling to talk to each other. This only made everything even louder. Out of 5 slides, only 3 worked the entire cruise, and those 3 were closed most of the cruise. They were open, but the short time frames made it hard to be able to use. We went to get food one day, and checked to see if they were open on our way. They had just opened, so we grabbed a bite and went over to the slides only to see that they were closed. The rockwall and the ropes course were the same way. They were closed most of the cruise. Read Less
3 Helpful Votes
Sail Date: August 2019
I am a frequent cruiser and this was my first and last time cruising on NCL. I have never experienced such an awful experience cruising including having cruised on Carnival. I am enormously disappointed with the cruise experience aboard ... Read More
I am a frequent cruiser and this was my first and last time cruising on NCL. I have never experienced such an awful experience cruising including having cruised on Carnival. I am enormously disappointed with the cruise experience aboard NCL! From the moment we embarked on the Breakaway the experience was poor. The gangway wasn’t positioned anywhere near the entrance to the ship and 89 year old grandmother had to make the enormously long walk. The crew members miserable and not friendly at all. This was my first cruise in 16 years that the staff weren’t friendly or happy to be on board. The food was absolutely horrible and lacked variety or flavor. The service in the dinning rooms was lackluster. Dinner on the first night in the Manhattan took just about three hours and every other night about two hours. None of the dinning room staff were attentive or accommodating. The toilets in all three cabins failed to flush and continuously got clogged. Guest services wasn’t nice and we had to call them multiple times daily before maintenance was dispatched to fix the toilets. Their response was that their own staff cabins clogged too. The shows in the theater and the comedy was awful and not entertaining. On the last night of the cruise we went to guest services to confirm our transfer to the airport which we booked with NCL while booking the cruise but was told that didn’t have our reservation and were not able to book us on one. We were left stranded at the cruise port to fend for ourselves. Again I and none of my family will EVER cruise on NCL again and will return to Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: August 2019
Where to start....the entertainment was lacking, the comedians were not funny at all and appeared lazy and disinterested in their acts. The magician did a few card tricks that I have seen multiple times before and then he was finished, no ... Read More
Where to start....the entertainment was lacking, the comedians were not funny at all and appeared lazy and disinterested in their acts. The magician did a few card tricks that I have seen multiple times before and then he was finished, no real magic tricks just some bad humor. There was only one good show, Burn The Floor. The pool deck was a joke (there should be another pool and less slides), there was no where to go, the hot tubs were over capacity and no one would move to allow anyone else to use them. The behavior was lewd and crude with no one on the waitstaff addressing, there were children present and what was allowed to go on was offensive. The sit-down restaurants closing for lunch service at 1:30pm is ridiculous as they should have been open longer. I do not have the time to list all of the issues I have with the buffet, beyond it was gross, a mess and overcrowded all of the time. The main areas of the ship at all times of the day were a mess and needed cleaned. The entire cruise we felt the ship was short-staffed. My family would joke that every time we would ask someone for something we would be told "no", never has this happened to us before on a cruise. Most of the staff was not very friendly and we felt like they were doing us a favor the entire time we were on the cruise. We have never in the past gotten sick during a cruise and all of my family fell ill during this trip and we believe it is a direct result of the lack of cleanliness of the ship. We had to deal with teenagers running around the ship without any guidance and overly intoxicated people and never did we witness any of the staff taking charge and resolving any situations. We selected an excursion in Mexico and were never told that it was the rainy season, so when we went on our day trip we did not have any rainwear and were caught in downpours without any protection which resulted in my camera getting ruined. The time available in port should have longer since we only made four stops during the cruise. We constantly saw and smelled marijuana being smoked during the cruise with no staff doing anything about it (I still cannot figure out how it was on the boat to begin with). This trip with NCL honestly did not feel like an event, as other cruises we have taken in the past, but more like a depressing stay at a seedy motel. Read Less
3 Helpful Votes
Sail Date: August 2019
It was supposed to be a family vacation, but for me it was a nightmare. The entire staff were very rude. When we went to the restaurants, the servers will rush my order. Everything was rush,rush,rush! the room was like being in a closet, ... Read More
It was supposed to be a family vacation, but for me it was a nightmare. The entire staff were very rude. When we went to the restaurants, the servers will rush my order. Everything was rush,rush,rush! the room was like being in a closet, the shower was plugged up, there was water everywhere in the bathroom, you can go swimming in there. The pool was so small it's a joke, my sons kiddie pool was bigger. The food was terrible, the same food everywhere, the buffet, the restaurants. Most of the time it tasted re-heated. nasty! So just to say you will eat the same food over and over again the menu never changed, and that goes for all their restaurants. Before disembarkation time, my family and I were getting ready to leave, when all of a suddenly my cabin door open, it was the cleaner. He put a stop on the door keeping the door wide open, while other passenger walked by and looking in while I was putting on my shoes, THANK GOODNESS I was already dressed!! these were his words" you have to get out" can you imagine this, he threw us out of the room! very very rude!!! If you go on this cruise you will never get a smile from any staff, you will not feel welcomed!! and you will pay more then any other cruise line. So beware!! Read Less
2 Helpful Votes
Sail Date: July 2019
I think everyone on this boat is going to need to attend an Alcoholics Anonymous session after departure! As inviting as an all-inclusive drink pass is... it seemed to be everything this ship was about. Server: "Can I get you ... Read More
I think everyone on this boat is going to need to attend an Alcoholics Anonymous session after departure! As inviting as an all-inclusive drink pass is... it seemed to be everything this ship was about. Server: "Can I get you another drink?" Patron: "How about a bottle of water or ice tea?" Server: "Ice Tea is 3 floors up - so how about another drink? And a bottle of water will cost you extra? And don't forget the service charge." Only I wish the conversation sounded as nice as I just typed. Ridiculous. So here's the nitty-gritty of it all. If you have been on another cruise, are traveling with just a spouse (not your kids), enjoy good food and friendly conversation this boat is not for you. If you have a ton of kids, could care less about food or prices, and love to drink this go for it. The main areas of the ship were just okay - needs some touching up in general - carpet separating, curtains were torn, etc, etc, etc. I do not like how they have the entertainment venues closed off - you have to "go inside" to see the action. I would have loved to walk by and see a few comedy bits but I would have had to go into an overcrowded room to do so. Are you kidding? The casino is the hub of the boat - everything passes through the casino - seriously. Great just feed the gambling addiction - which by the way no one wins after day 3. So don't try. The main lobby is an afterthought and nothing special. Where's the grandness I was hearing about? Onto the Cabin. We had a Spa Mini-Suite with Balcony. Still the smallest room and balcony I've ever seen in my life. Nice shower, but that's about all. Not to mention you can't even leave your phone in your room to charge b/c the power goes out once you leave. Agh! The bed was the most uncomfortable, overworn bed I've ever slept on. It was terrible. My husband and I were tripping on each other every second we were in there. The sink only provided hot water - which I suppose is better than cold! DINING!! OH GOD DON'T GET ME STARTED! Besides for SPECIALITY RESTAURANTS forget about it. The service is TERRIBLE in the main dining room and the menu is even worse. Servers disappearing - refusal to provide ice tea because it was too far to go - food recycled from the f%$#ing buffet. It was sooo bad. They don't change up the breakfast and lunch menus and what the have is like a standard Applebee's. I won't even type upscale because it's not. So so so bad. I'm so disappointed. I paid a lot - ALOT - of money for this cruise and I'm back and starving for a decent meal. GRRR... I'M SO ANGRY ABOUT THIS! Entertainment - Rock of Ages and the 80s house band are amazing! Catch a show this is another bright spot on our vacation! Service - Poor! Just poor! Except in the Vibe Beach Club. Service there is excellent. If you are an adult and cruising with a loved one over 21 get Vibe Beach Club passes well well worth it! Ports & Shore Excursions - Where do I begin. The excursions provided by the excursions desk are terrible. Nothing like what they were! No pictures, the desk doesn't even know what's going on. Very disappointing! Read Less
1 Helpful Vote
Sail Date: July 2019
Our extended family cruises together every other year. This was the first time cruising NCL (we previously did Carnival and RC). We booked travel and transport thru NCL. My aunt is disabled and we also registered her with the Access ... Read More
Our extended family cruises together every other year. This was the first time cruising NCL (we previously did Carnival and RC). We booked travel and transport thru NCL. My aunt is disabled and we also registered her with the Access Desk at NCL. Upon arriving for our transport to the port (at the Miami airport) we were informed that they did not have handicapped transport for my aunt. We called the Access Desk (they were closed on Sunday). The NCL workers at the airport informed us that they did have access equipped vans. They had us carry my 80 year old aunt up the narrow stairs of the regular bus. Upon arriving at the terminal we were told that we had to carry her from the bus location to the terminal-it was a bit of a walk. We refused and thankfully had an understanding onsite manager who made an exception and brought a wheelchair from the terminal to the bus. We did not bring my aunt's chair since it does not comply with NCL guidelines (which is normal-we have rented scooters on some of our other cruises). However, the rental chair that we received did not work-and we had to argue with guest services that it didn't (was actually asked if we knew how to use the chair) They finally sent a tech, who discovered/agreed that it didn't work. He found a replacement-but it wasn't the type we had paid for. The ship is nicely appointed and the family room I was in was the most spacious that I have been in. I especially loved the larger bathroom (a must for young children). In general, the dining is the best of any cruiseline. Lots of options and the staff is generally thoughtful. BOOK OCEAN BLUE. If you go, book this restaurant as soon as you are able-the slots went first. It was amazing-went with my husband and our baby (DD was is kids club). Staff here was the BEST of the ship. We booked Cagneys for our group of 12. Food was good-staff was overwhelmed. Had to request multiple times for water and they forgot appetizers for some of our party. We also booked Teppanyaki-if you have children this is a must. Most entertaining staff and food was good. We visited every included restaurant-food was really good. Make sure to do one night at the Manhattan-they include a show and it was amazing. My 8 year loves the apple pie at OSheehans as well. And the staff at SAVOR adored my 1 year old. Entertainment was okay-but not as good as RCL. Activities were okay-best one was the escape room (sign up early). My daughter said the kids club was the best one of any cruiseline. Our room porter (Ariel) was the best. Lost and found was easy to navigate. Gym was much smaller than we have experienced on other lines. The ropes course and zipline were fun-my 8 year old adored it. My 1 year could not get in the pool (even with a cover or swim diaper). For a ship of its size, the lack of pools is shocking. Both times that we tried to do the water slide-it was closed (but it looked fun). Ports-Honduras did an encounter at the monkey sanctuary and beach. Fun. The beach was clean and kid friendly. Animals (monkeys and sloths) were a welcome surprise of fun. Belize-its a private beach which is fun. Lighthouse was closed when we came-bummer since that is what my daughter most wanted to see. Ferry to the mainland is $25 roundtrip. Costa Maya we booked the Mayan Ruins. It was a lot of fun and both of my kids enjoyed it (bring something to entertain them for the 45 min bus trip each way). In Cozumel we booked a horse buggy tour off ship ($60) which was fun. Please note: NCL does not have a separate disembarkation line for access needed guests. Lastly, the day before we departed I went to Guest Services to make sure my aunt's departure would be seamless. Most of our travel group was flying out of Fort Lauderdale while my aunt and cousin were flying out of Miami. We were also leaving earlier than they were. I wanted to ensure that the issues that plagued our arrival would not happen for disembarkation (especially since the bulk of us wouldn't be there to help carry her). The staff verified for 30 minutes and assured us that everything would be okay. On our disembarkation day-while waiting at the airport-we got a frantic call from my aunt that the same issues were plaguing her. She had to complain and get management involved. I would only go on this cruiseline again if it was my family only. If you have an access needed traveling companion please look elsewhere. Read Less
2 Helpful Votes
Sail Date: July 2019
Sailed the Norwegian breakaway a week ago out of Miami and visited Roatan, harvest cay, Costa maya and Cozumel and was very disappointed with the ship and cruise line. We traveled on the celebrity equinox last summer and had a great time, ... Read More
Sailed the Norwegian breakaway a week ago out of Miami and visited Roatan, harvest cay, Costa maya and Cozumel and was very disappointed with the ship and cruise line. We traveled on the celebrity equinox last summer and had a great time, delicious food , great entertainment and great service. At the start of the cruise before boarding there was almost a stampede by a mismanaged and unorganized boarding process, thankfully no one was hurt. The initial buffet on our day of boarding was the usual overcrowded hungry bunch of people hitting the buffet and was expectantly chaotic. During the course of the week we only at at the complimentary restaurants and food venues, which were all horrible, redundant and had very poor service. The menus were basically all the same for all the complimentary restaurants, food was poor quality and the service was horrible. The buffet which we normally enjoy for breakfast and lunch was like being stuck on a floating Golden Corral for a week, inclusive of hamburgers and hotdogs. I visited the specialty restaurants and they appeared better and smelled delicious but was not in a family of fives budget, they were all expensive and unaffordable. While I had paid extra for the premium beverage package, it did not include bottled water and you were not allowed to bring any bottled water onboard. If you take daily meds your choice is disgusting tap water or expensive bottled water. The good points were an amazing “ROCK OF AGES” show and one day for lunch was me sneaking away and getting an amazing cheeseburger in paradise at the Jimmy Buffett’s Margarittaville in which I had to pay extra for. Minor complaints were none of the bars made a good pina colada, bars were overwhelmed, lime, toothpicks, hair and plastic cups in the main pool. Fight at the pool between two drunk females, bikini top lost and both escorted away by ship security. After leaving I was charged approximately $22.00 from one stateroom and $35.00 from our second stateroom for minibar purchases which we did not make, if I had not called and asked for a total I would not have picked up this charge and it would have got lost in the other charges that we incurred during the week. Shore excursions were around a hundred dollars on average per person, no way affordable for a family of five with 4 ports to stop in. Made our own way for a fraction of the cost. The ports: (1) Roatan was our favorite, a round trip cab for $50.00 to paradise beach and hotels, $20.00 each for admission to one of the nicest beaches I was ever on, turquoise water and super fine sand, no eats but plenty of buckets of local beer that were very enjoyable. (2) harvest cay, Belize, NCL’s private island, most of the attractions, such as the zip line and high ropes tour closed due to high winds as were beach umbrellas. Nothing was included like RC does on their private ports, drink package of food. This was another NCL money grab in my opinion. (3) costa maya, our second time there, just stayed in the port shopping area, shopped and a few beers in the complimentary pool. Stayed away from seaweed beaches this time. (4) Cozumel-$40 round trip cab to Mr. Sancho’s resort, paid an all inclusive rate per person, all you can eat drink, beach, chairs, umbrellas, pools were included. The were not stingy on the food or drink, very attentive to your beach needs, I would highly recommend. Returned to Miami very disappointed a swore I would never sail Norwegian Cruise Line ever again, going home to celebrity but would like to try Royal Caribbean. Worst vacation/cruise ever!!! Read Less
4 Helpful Votes
Sail Date: July 2019
This was by far the worst cruise I have ever been on. The woman who was my room steward, was awful. She was very rude and did not do a very good job with cleaning the room. Two of the nights we came back to find she never even cleaned the ... Read More
This was by far the worst cruise I have ever been on. The woman who was my room steward, was awful. She was very rude and did not do a very good job with cleaning the room. Two of the nights we came back to find she never even cleaned the room. One of the nights my mom and I came back to the room at 9:00pm to find she skipped cleaning again. She obviously had a major issue with me being gay, she would play her religious music outloud and sing when I came up to her for something. I spoke to customer service and the girl told me that the only thing I could do is find her supervisor and complain to him. I had no desire to make the person with full access to everything I brought even more full of hate for me so I did nothing. She made me so uncomfortable it was unpleasant to pass her and I'm sure she felt the same about me since she obviously had major issues with me. She looked at me with such hate that my mom and I were afraid to drink our waters if we left them out and we were afraid to leave our toothbrushes out. I expected much more from NCL and am very dissatisfied and hurt that they do NOT take these types of things seriously. I paid just like everyone else and I deserve the same equal treatment regardless of who I am. I asked people in the rooms around me if she was skipping them and apparently I was the only one. The entertainment on the other hand was amazing. This ship had some of the best shows I have seen on a cruise. The food was not very good, cheap meats hidden in gravy. And the service was mediocre at best with the exception of Cagney's and Moderno's which had excellent food and service. Also this ship has very good coffee especially the main dinning room at night. NCL has seriously fallen short of good customer service and they need to hold some training on diversity. I can't believe they allow such obvious discrimination, homophobia and lack of professionalism. This is the only ship that I have ever had an issue on, and I am extremely disappointed, dissatisfied, hurt as well as appalled at these terrible business practices. Read Less
5 Helpful Votes
Sail Date: July 2019
There were nine of us including four adults and five children. We chose this cruise primarily for the enjoyment of the youngsters. We visited ports in the Western Caribbean. My wife and I are very experienced, having been on about 125 ... Read More
There were nine of us including four adults and five children. We chose this cruise primarily for the enjoyment of the youngsters. We visited ports in the Western Caribbean. My wife and I are very experienced, having been on about 125 cruises, each, over the years. I mention this so that a reader will understand that we have a firm foundation upon which to rate the quality of the Breakaway. Both my wife and I rate the Breakaway as possibly the worst experience that we have had in decades of travel. I could go on and on with negative comments but I'd probably run out of space. Here's a few examples. While the crew was pleasant, it was clear they were not trained well and supervision was lacking. We ate in three or four different restaurants and, without exception, service was slow, very slow. We rate the food as "average", at best. For example, at breakfast, there were no blueberries or strawberries unless you asked. If available, there was about a 15 minute wait for them to appear. Every other ship we have been on had a "lobster night". Not so with a Breakaway. My wife and I enjoy salmon fillet as part of our dinner and with the exception of two evenings, it did not appear on the menu. Perhaps the most irritating thing was the overpowering feeling of being "nickeled and dimed" to death. The most disturbing example was when we visited the "private island" . Other cruise lines universally include basic beverages and lunch. Not so with the breakaway. There was a charge for any food, and water was not available, unless it was purchase. (A large bottle of water cost four dollars on the ship but was seven dollars on land). One of the tram drivers told us that the NCL used to supply water but their policy changed a year or so ago. The ship was extremely overcrowded and sitting anywhere near the main pool area resulted in being constantly subjected to music that was louder than the roar of a rocket beginning it's mission to space. There were usually long, long, lines waiting to get on the ship or off the ship.That was bad enough but people constantly cut into the front of the line without being stopped. Mini-golf ran out of clubs and balls. One night, my grandkids were told to leave the court because it was time for the crew to play basketball. Long lines for the waterslides. Leaving the ship was it a "nightmare from hell" with little or no supervision or direction. While the initial cost of this cruise was lower than competitors, the Breakaway makes it up in their over the top "nickel & dime" policy. I strongly recommend paying a little more, going with another line and getting a lot more for your total investment. Read Less
Sail Date: July 2019
My family traveled on the Norwegian Breakaway to the Western Caribbean from 7/7/19 through 7/14/19. The following outlines issues we experienced leading up to and during the cruise along with recommendations to prevent these issues from ... Read More
My family traveled on the Norwegian Breakaway to the Western Caribbean from 7/7/19 through 7/14/19. The following outlines issues we experienced leading up to and during the cruise along with recommendations to prevent these issues from arising in the future. This was our first family cruise and at this point I cannot say we intend to repeat the experience. Multiple issues outlined below. No communications starting with post-booking 5/15/19 through submission of this feedback on 8/7/19 has been received. At this point I have filed an ADA complaint and a BBB complaint against NCL on 8/20/19. Awaiting any response. Update (no response received so BBB & DOJ complaints filed 8/21/19). 1- Food Allergy a. My eldest, age 13 at the time of travel, has Celiac, an immune system deficiency that causes extremely violent physical reactions if she ingests wheat/barley/rye. Typically referred to as gluten intolerance. b. 5/15/19 The cruise was booked via the NCL.com website. Nowhere in the booking process did I see an indication of where to mark if any “guests” in the party had a food allergy. For a vacation where the majority of the meals are taken onboard that seems to be a miss and is a relatively standard question on most travel websites I have booked through in the past whether it be a hotel or amusement park. c. 5/20/19 I received my first of many emails from my “personal cruise consultant” trying to sell me additional items but offering little in meaningful information. d. 5/30/19 I found a note on NCL.com advising that if my party had a food allergy I needed to make NCL aware 30 days prior to embarkation. No noticeable information was shown online how to make NCL aware, so I contacted my NCL consultant via email at 9:09am. In this email I asked how to note the account, what steps needed to be taken by us when dining onboard and how allergies were handled for excursions booked via NCL where meals were provided. To date (8/20/19) no response has been received from him in regard to these questions. e. 6/3/19 Getting closer to the 30 day window, I then attempted contact at the phone number/extension provided in the email (1-877-416-9722 ext 44252). I was placed in voicemail where I reiterated the prior questions and the urgency since I was 4 days outside the 30 day window. To date (8/20/19) no response from him has been received. f. 6/5/19 Still having not received any form of response, I called the number again but without the extension so I could find a live representative. The rep who answered the phone still first attempted to locate Vmy consultant despite my protestations but fortunately was unable to find him so this rep handled the call. The rep was able to note my account as Celiac, but was unable to answer any of the additional questions regarding dining both onboard and on shore. He provided a phone number to “call closer to the time of sailing” to get additional information (1-866-584-9753). g. 6/26/19 After booking our excursions through NCL my wife called the number we had been provided. This number, as I’m sure you are aware, is NCL’s main number, not any form of information line in regard to dining or food allergies. After 22 minutes on hold someone answered the call. He was unable to provide any usable information and placed her on hold again for an additional 3 minutes before transferring her to Shore Excursions. She was on hold an additional 8 minutes with that extension until another rep came on the line. The only information he was able to provide was that “the allergy info should carry over to shore excursions but check with the shore excursion desk once on the ship." My goal was to get all this taken care of before vacation so I wouldn’t have to waste vacation time chasing this so that wasn’t a very good response in my estimation. h. 6/27/19 Whilst again combing through the website for any usable information I came across a webform to contact the Access Desk. I again filled out the form with all the above questions and was thrilled to get an autoreply from the Access Desk informing me that Case: 02729318 had been opened and I would hear from them within 72 hours. To date (8/20/19) I have not received any additional reply aside from the autoreply. i. 7/7/19 We boarded the Norwegian Breakaway at approximately noon EST. As rooms were not yet available we were advised by staff to “go get some food”. We approached the first restaurant we came across at 12:18pm, O’Sheehans, and upon reaching the front desk advised the woman seating customers of our need for GF. She then called for a manager who advised us that we needed to provide our meal choices 24 hours in advance so they couldn’t serve us at this restaurant. They directed us to Savor, one of the main dining halls, instead. This response was a tad confusing as we had only been aboard for 18 minutes and had been provided with no access to any menus beforehand so how could we have provided them a meal option and dining location 24 hours in advance? This behavior is what is referred to as a Denial of Service when it comes to the Americans with Disabilities Act which recognizes Celiac as a disability. We proceeded down to Savor where we were seated without issue and enjoyed a good meal. The waiter, was knowledgeable in our needs and did ensure the soup my daughter ordered was prepared GF as in the standard preparation it contained Hoisin sauce which generally contains a wheat extract. Great job on his part. The maître d did come out to our table and again mentioned the 24 hour notice item again. Given that we did not know at this point day by day what our dinner plans were for dining location or time we were still unsure how this would work. NCL very much stresses the “freestyle dining/freestyle cruising” experience and this certainly seemed to deviate from that expectation. For dinner we went to the Buffet and had a fine experience more akin to what I have found to be the norm in most locales. We approached each station, asked what was GF, were advised what she could eat and had no issues. No 24 hour notice was required for the buffet so that was a tad confusing. j. 7/8/19 We went to the buffet at Moderno for breakfast and had a similar experience to dinner, station by station asking for options and having a fine meal. At 11:15am we knew what our dinner plan was, so we approached the restaurant desk to see that night’s menu. The menu was provided and after reviewing the options my daughter made her selections. Upon stepping back up to the desk to place our order the representative attempted to call a separate line to convey our order. When no answer was received on that line the rep advised us she was unable to help us further and directed us up to the buffet to place our dinner order…the buffet 9 floors up from where we were currently standing. Just another example of the lack of ownership for any problems/issues by many of the staff I encountered. If security cam footage is reviewed for 7/8/19 at approximately 11:20am you will see me standing by the door to said desk debating if it was time for me to just walk through the door and stand behind the desk until my issues were resolved, though I opted instead to continue to do NCL’s job while on vacation. You may also see the look on both my face and my family’s face as we took the elevator up to the buffet. Those looks will tell you that 24 hours into our vacation we were most assuredly not having a very good time. Upon reaching the buffet we found anAsst maître d. She was as confused as us as to why we were sent up 9 floors to place a dinner order for a different restaurant but she took ownership of the situation and took down and sent in our dinner order. Since we were already up there we decided to have lunch at the buffet and again no issues. Prior to heading out to dinner at 4pm we called the allergy line we were provided in a letter when we got in our stateroom the day before(28704), where it rang incessantly and eventually disconnected, called another line that did the same(26363) and continued back and forth in this fashion for 15 minutes until someone answered at ext 28704. After my wife explained our issues the rep agreed to meet us for dinner at Savor at 5pm, advising us to request at the desk that they page her upon our arrival. Over the course of approximately 45 minutes we requested the desk at Savor to contact her 3 times and my wife even walked out to Guest Services to try and get assistance. On the 3rd attempt to communicate that the rep was supposed to join us it all finally clicked with someone and she was at our table a few minutes later. She did a wonderful job of listening to me lay out for her the same items I have noted above for 10 minutes at which point she apologized for the confusion and provided us our first detailed information on dining with an allergy on an NCL ship in 39 days. She was concerned with the constant push off given with the phone reps and very concerned we were denied service on 7/7 and not assisted at the Reservation Desk on 7/8 asking for times and descriptions of the individuals involved so she could better educate them in the future. She also gave us the rundown on the 24 hour notice, advising us that our dining location and time were not necessary as the meal could be sent anywhere on the ship at any time we requested it. That would have been fantastic information to have had prior to boarding. She advised that breakfast dishes could be ordered for items not readily available at the buffet and brought up once requested. We later did this with pancakes, eggs benedict and French toast and my daughter was delighted. She advised that certain items such as GF pasta were available in the buffet area and could be requested at the counter (more on that later). However, the most important bit of information she provided was that, despite booking excursions via NCL, NCL had no knowledge of what items were being served and what may or may not be gluten free. She also indicated no food could be taken off ship at any of the ports which meant we were essentially on our own in foreign countries trying to explain a gluten allergy to folks who did not necessarily understand all the nuances associated with cross contamination. To the credit of the 3 establishments we dined at on shore, my daughter had no reactions. Any reaction would have disabled her for approximately 6 hours and would have inevitably resulted in our missing departure for a particular port. Though 2 of the 3 were booked via NCL which guaranteed they would not leave without us if we booked an excursion through them, it was best not to put that to the test as I had seen little from NCL to this point to make me feel confident in that guarantee. After speaking with the rep I can say our vacation did finally begin. We enjoyed dinner, saw the comedian and I enjoyed my first adult beverage 31 hours after boarding. The process of pre-ordering was not especially cumbersome as we just took the next days menu while we dined and made selections before leaving from dinner the night before. We did encounter one final issue regarding dining that evening when we went to the buffet later in the evening. We had previously been informed that GF pasta was available but upon approaching the first pasta station were told it was at the other pasta station. Upon reaching the other pasta station we were informed the GF pasta was at the first pasta station. We stated that’s where we started so the person looked around for a maître d. None was readily visible, so the person informed us they could not help us and my daughter had to do without her preferred option for that meal. This was the only negative instance we had at the buffet, but I wanted to make sure it was called out. On a side note, the maître d at Savor was our constant companion for the duration of our trip and did a wonderful job taking care of my daughter. So hats off to the Savor staff. Their assistance was greatly appreciated. However I would have to give a failing grade to the others mentioned above. This issue was by far and away the biggest detractor from the trip. That I spent hours and days chasing information before the trip with no response and was met with a refusal to serve at our first restaurant was inexcusable. 2- Excursions a. Roatan, Honduras trip to Gumbalimba Preserve and Tabyana Beach booked via NCL i. Tabyana Beach, while very beautiful, needs to have some items addressed and since NCL supports this location via their offerings/bookings then NCL can be a point of contact. 1. The shore vendors were no problem and the meal was very good and we found a person who understood GF and walked us through the offerings. 2. The individuals working the snorkel kayaks that are employed by the beach resort are a different story. a. I was approached at my seat and asked if we wanted them to take us out further to snorkel and have them feed the fish to draw them in. I advised no and the individual went back to his area. b. Upon entering the water and gearing up the same individual approached the 4 of us and I again advised we were all set. c. 10 minutes later, while snorkeling 100 yards or so from shore he again approached on a kayak and circled us until we surfaced and again asked about taking us out further where we again indicated we were all set. d. Shortly thereafter my wife and my eldest child went off in a different direction on their own as my eldest was uncomfortable near the fish. Another Tabyana Beach Resort employee kayaked over and after being advised they were all set, proceeded to drop fish food into the water anyway, attracting a large number towards my daughter that was already uncomfortable. i. Under no circumstance do I want myself or anyone I know to be associated with food in regard to wildlife. Feeding fish causes them to associate people with food. The smaller fish come in, quickly followed by the larger fish until eventually you end up with a large aggressive fish coming after you…or worse case…a shark. This behavior is inexcusable and needs to be addressed. In reading reviews, I am clearly not the first person that has experienced this. b. Harvest Caye, Belize i. This will be a discussion on a communication failure and the negative impact it had on our day. 1. Prior to departure I researched each port of call and looked for points of interest. The main call out on this island was the Flighthouse, a lighthouse located about ¾ of a mile from the ship with ziplines that carry you over the beach and other areas. 2. In the Freestyle Daily for Day 4, Wednesday July 10 2019, left in my cabin the night before there was an insert on Harvest Caye with bullet 4 calling out the Flighthouse. I retained a copy of this paper for this discussion, not an action one who is truly “on vacation” would need to take. 3. In the Atrium the morning of Day 4 the slide show for Harvest Caye included a slide on the Flighthouse. So at this point all indications are that the Flighthouse is an option when we arrive, yes? 4. That morning I discuss options for the day with my children. Since they wish to partake of the zip lines and they figure it makes the most sense to do this first when they’re dry, we exit the ship in full dress (shirts/shorts/sneakers) carrying all the swimming/snorkeling gear in 2 beach bags and 2 backpacks and exit the ship. It is a pretty long walk to the Flighthouse in full sun much of the way, but we followed all the signs and continued past all the other Harvest Caye attractions. The closer we got the more concerned I got that, not only did I not see anyone ziplining, I didn’t even see a zipline cable anywhere in the sky. But we carried on because there was no indication anywhere that this was not a viable option. Upon reaching our destination I wish I could say I was surprised to see a chain across the entrance with a closed sign attached. At this point we retreated to the beach nearby to figure out next steps. My wife and kids went off to change into swimsuits while I remained at the beach watching as one family after another reached the Flighthouse only to find it closed. I located a staff member wearing a Flighthouse nametag and asked if this was closed just for a bit or if it was closed for the day. The person then indicated that it is undergoing renovations and has been closed for a while and will be closed for the foreseeable future. This leads me to understand this wasn’t a last second cancellation and that instead NCL had operated in bad faith by continuing to promote an attraction that was not available thereby costing my family an hour of travel time and time spent changing into suits we would have worn off the ship had we known beforehand. So instead of carrying just the 2 bags, we were stuck with 4 for the day. c. Algae/Sargassum i. The Western Caribbean is currently inundated with a massive algae bloom the evidence of which was clearly visible both on and off the ship. Any south or east facing beaches are covered with mounds of rotting algae that is surrounded by flies. This algae reaches out several feet from shore that must be waded through to get to any sort of open water for swimming. 2 of the 4 beaches we visited were covered to a point where utilizing the beach for any water activity was greatly inhibited, one of these was the beach in Cozumel booked via NCL. 1. Under no circumstance am I holding NCL responsible for the algae problem, however I would note that I found no mention of this anywhere in regard to NCL’s website or Excursion listings. This problem has existed for 5 or so years apparently but is a guarded secret. That is again unacceptable. Communicating these issues ahead of time allows people to manage expectations and make more informed choices for excursions. It wasn’t until I returned home 2 days later and saw a story on MSN.com outlining the issue up and down the coasts of Mexico and Central America that I was truly aware of the scope. 3- Onboard a. An inclusive list of items in need of addressing onboard. i. Climbing Wall 1. For all amenities onboard I would recommend a whiteboard listing the hours of operation for that day posted early in the morning. There were times when we approached an activity during the timeframe called out in the Freestyle Daily and the activity was not open. 2. Specific to the climbing wall and the “ropes” course, have an assortment of socks available for purchase at or nearby these attractions. I was aware of the restrictions as I always research ahead of time. However, on Day 2 while we were awaiting our turn to do the rock wall a young girl ahead of us was turned away as she did not have socks on. She immediately broke down but there was no available remedy. I did step in and offer her my younger daughters socks and she and her father accepted and averted a meltdown. This is something that bowling alleys have had for decades and would be a relatively easy implementation and would result in better customer experiences as well as a small revenue source. ii. Spider Wall 1. As noted above, a few times we went to this attraction during its scheduled operating hours it was closed with no indication of why or for how long. Simple enough to add a whiteboard and post hours and messages if items close unexpectedly. Set the expectation. iii. Bungee Trampoline 1. This attraction was not operating at all during the duration of the cruise. That was disappointing to my children. No reason was given for why it was closed. Again, communicate and set the expectation. iv. Main Pool 1. This attraction was also closed a couple times when it was listed as open. In addition, when kids then went over to the adult pool to swim they were chased out. That’s not acceptable. As above, whiteboard with hours and any updates for why it’s closed and when it’s expected to reopen. And if it’s closed unexpectedly, especially on a sea day, allow the kids into the adult pool. v. Waterslides 1. From a safety perspective, this was the first place I had ever encountered waterslides where there was not a staff member present at the exits of the slides to assist anyone that may be having an issue at the bottom. Both sets of tube slides had very restrictive access should someone need assistance since there were plexiglass walls around them. I would certainly address that before a real accident occurs. vi. Shuffleboard 1. We went to the shuffleboard areas every day during their scheduled operating hours and pucks were never present. Over the course of the cruise the condition of the sticks deteriorated as folks unable to find pucks began using the sticks for swordplay and such. Finally on Friday, Day 6, I sent my wife to Guest Services to request the pucks while my children and I played “shuffle phone” with my Samsung. I only had 1 phone though so it didn’t quite work. The Guest Services rep was confused by the request but did call it in and a few hours later we were finally able to play. After the pucks came in you can see that the courts were occupied consistently so we were not the only ones waiting. Both courts are in a very highly trafficked area for crew, so that this was missed for what easily could have been the duration of the cruise had we not brought it up is disheartening. I would expect that someone is responsible each morning for getting these loose items like shuffleboard/chess/ping pong/foosball set up. vii. Casino 1. Only issue here was in utilizing the machines. There is no information posted on/near the machines telling you how to set up an account and then transfer money onto the machine. I did successfully load money onto my card Saturday morning, Day 7, but was then unable to place bets. Nobody was around to assist so I came back later to the main desk in the Casino and the staff member handed me a card that gave the instructions on loading to the card and then transferring to the machine. These cards need to be located in multiple locations, most notably near the machines. viii. Toilets 1. For a billion dollar cruise ship I was surprised by the number of low level maintenance issues I encountered. Most notably the near constant signage for restrooms being out of order. In some instances there was no signage, but upon entering the facility it inevitably encountered an issue. There are 2 key examples, but multiple other times we ran afoul of the restroom. a. One morning I entered the men’s room by the Manhattan on Deck 7. Upon entering the first stall I noticed that the stall had been recently cleaned as the toilet paper was still folded as they do when they replace it. However, upon lifting the lid of the toilet I was greeted by someone else’s leavings. I did attempt to flush but the toilet did not respond despite numerous attempts. This tells me that a staff member actually went into the restroom to clean, found the offending item, continued on their cleaning and left the mess without any effort made to resolve the underlying issue or put up signage that that stall was Out of Order. I then went to the next stall and, upon completion, found that this toilet also would not flush. This toilet also had the blue cleaning solution still in it so this tells me the toilet wasn’t tested during cleaning. On a ship where toilets were constantly out of order I would recommend adding the step of checking the flushing mechanism during each cleaning and having signage to warn customers of any that may be in need of repair. Repairs also need to be swifter in coming. b. On the morning of debarkation the toilet in our stateroom decided to act up. We had no issues for the entirety of the trip with out restroom until this day. Unfortunately this issue resulted in my having to leave a mess behind for the cabin steward. I was very appreciative of the work he had done for us during our cruise up to and including having to come up and retrieve a match I had found in an elevator lobby on the 9th floor. I did not want him to think my decision not to flush was an indication of my feelings toward him or the service he had provided so I was left scrambling to write a 1 page note to leave him apologizing for the mess and making sure he did not perceive it as a reflection on him in any way. All while trying to get everyone and everything off the ship in a timely fashion. This was a sad conclusion to our trip. ix. Trash cans 1. Over the first 24 hours I was surprised by the amount of trash customers were leaving laying around and I would pick items up as I came across them (cereal boxes, napkins, etc). What I soon discovered though was that, while there were recycling containers around the main decks I could not locate a trash can anywhere but the restrooms. As such I stopped picking up garbage as I found it. a. I’m not sure if this is a standard cruise ship issue or if there’s some maritime rationale for not having them accessible, but if there is not then I would set some up by the recycling bins. x. Touch Screens 1. These were a great idea and very useful the first couple days, but like so many other items they quickly fell into disrepair. By the midpoint of the cruise I would estimate 50% were out of order in some way or another. Particularly the card scanner when making show or dinner reservations. xi. Bowling Game by O’Sheehans 1. Almost constantly Out of Order. When we finally found it working we paid the $6/person for the 4 of us to play and by the 3rd frame it was offline again. There was no phone to contact maintenance, so my wife had to go down a level to guest services. While she was away someone did happen by and fixed the issue, but my wife was not back yet and the game immediately resumed with a countdown so she ended up missing a frame. My feeling here is that ship phones or call buttons need to be installed in many of the areas around the ship so that a quick call can be put in when an issue is found. Make it easier to report issues so hopefully they get reconciled faster. xii. Phone calls 1. Frequently our calls to the operator or specific extensions rang until the call would disconnect unanswered and would require multiple call backs to finally get someone to pick up. That was not a great experience. xiii. Contacting NCL online while aboard without paying for wifi 1. Several companies provide a way to access their website and download their app while onsite. NCL needs to provide a way for all customers to access while aboard and provide pertinent updates like attraction closings or storm warnings on that site. As can be interpreted from this write-up, this was far from the relaxing vacation I thought I was booking. There were positives, the food was great, the shows we saw were wonderful, the bed was comfortable, and the steward was magnificent, however the negatives far outweighed the positives making me rate this vacation a 2/10 and perceive it as a waste of my time and money. Read Less
11 Helpful Votes
Sail Date: June 2019
I have sailed with Norwegian 7 times over the past 5 years. I loved the Sun, Jade, Pearl. I love the Escape and Getaway so much we've sailed them 2 and 3 times (respectively). However, this cruise was a nightmare from the start. ... Read More
I have sailed with Norwegian 7 times over the past 5 years. I loved the Sun, Jade, Pearl. I love the Escape and Getaway so much we've sailed them 2 and 3 times (respectively). However, this cruise was a nightmare from the start. It was obvious this ship was a training ship as no employees had any idea what to do. On day one 3 pieces of our luggage were lost and I had to spend 2 hours hunting all over the ship trying to find it. Luckily it was found several hours after we were supposed to getour luggage. Employees were unhelpful and kept telling me wait, it will come. Finally after talking to someone at guest services they told me to go to a missing luggage location. Never once on any other ship has this happened. Most orders in the restaurants were constantly wrong. I think there were more meals where food had to be sent back to the kitchen than not. My aunt got food poisoning, not once, but 2 times on this sailing. None of us get sea sick. She had shrimp and promptly threw up and was sick all night night one. On the final night she had a steak that was cooked wrong and got sick again. Things wouldn't have been so bad, except the toilets were barely working on this ship. My aunt had to throw up in our toilet 3 times and we could not flush. I called guest services 3 times any they claimed they'd send someone, and they've heard of no issues with the toilet. Finally after talking to an employee in the hall I find out they are doing routine cleaning! Ridiculous! Our housekeeper was horrible. She spoke no English at all. She would constantly forget to leave the freestyle daily and time change notifications. We missed so many events because of her lack of experience and notification of time changes. Our beds were sandy and we requested she change the sheets on the first day. Later in the trip my Aunt's COPD medication went missing. The cartridge was removed from her inhaler. We searched everywhere, but that does not come out without being ejected. We contacted housekeeping and they sent a supervisor. He did nothing but insist she wouldn't take it and invited us to have security search our room. He said he'd ask her about the missing medication, however no one ever followed up for us and we were worried she'd retaliate further for us contacting the supervisor. This cruise felt like a nightmare. One bad thing kept happening after another. I felt so helpless. The cruise shouldn't have ended up like this and Norwegian needs to have skilled and vetted employees. No one ever knew anything. When I'd order a drink at the bar they'd have to ask their colleagues how to make it. The pool was a mess with pool toys and inflatables, people throwing toys over your head, but no one did anything. Meals were constantly messed up. At the front desk they'd have to ask someone one else how to resolve anything. I was so angry with this cruise I removed my gratuities, something I've never even thought to do before. The crew did not deserve a tip. The one group of people who were outstanding were the bar staff at VIBE Beach Club. They were wonderful, extremely helpful and never once disappointed. Also the Moderno Restauarant management was wonderful. They made sure we had great service and gave us a bottle of wine when we sat there for 30 minutes with no waiter. Management certainly made up for it. Usually after a cruise I am sad, however I was happy to be home where I actually have control at my house and can make sure things are clean, food cooked, drinks made, and things are in order because for a week Norwegian certainly couldn't handle it. We will never sail the Breakaway again, and if it weren't for my experience on the other ships, I'd say I'm done with Norwegian. Read Less
14 Helpful Votes
Sail Date: June 2019
The service on this ship was absolutely horrible, and in the Haven, not much better. Here's what was included in our $8,000 vacation: Day 1 - broken plumbing in the bathroom. We had ONLY scolding hot water. Too hot to even brush ... Read More
The service on this ship was absolutely horrible, and in the Haven, not much better. Here's what was included in our $8,000 vacation: Day 1 - broken plumbing in the bathroom. We had ONLY scolding hot water. Too hot to even brush your teeth. Day 2 - Ate at Cagneys and asked for dessert to be delivered. 3 hours later, at 11pm, it arrived at the room. We were sleeping with the DND light on. It didn't stop whoever was bringing the dessert from literally banging on our door non-stop until one of us woke up to answer. Day 3 - We try to a casual meal at O'sheehans. We were seated by the hist and eventually left 20 minutes later when no one tended to our table. Day 6 - Booked a spa treatment at the same time as my husband. They forgot about him in the relaxation room and he wound up sitting there for over an hour! Day 6 - Ordered the surf n turf at dinner in the Haven restaurant.  The steak had turned. Smelled fouled. Cooked medium rare and yet had no pink because the meat was so spoiled. I took one bite, spit it out, and we left. On all days- we notified the concierge of everything and all he did was "write a report ". No compensation of any kind ever came from it. No apology. Nothing. Zilch. Basically a "sucks for you" attitude. On all days - extremely slow service at any sitting restaurant, including the Haven. This was regardless of how empty it was at the time. Lastly, on all days - the room steward and butler would enter the room to bring something and would linger. It eventually became uncomfortable and made us race back into our room to avoid them. We are not unreasonable people. We understand things go wrong sometimes. But incident after incident, day after day, was a bit much even for us. Never again. We have two more cruise next deposits from when we purchased on a previous cruise and they could go ahead and expire for all I care. We will never cruise Norwegian again and will be sure to make sure friends and family choose any other cruise line instead.  Read Less
Sail Date: May 2019
We've stayed in the Haven on 3 other occasions. We have 4 kids and it is nice to be able to retreat to a controlled environment. However, this ship did not allow kids under 16 to lay out on the sun deck. And this was strictly ... Read More
We've stayed in the Haven on 3 other occasions. We have 4 kids and it is nice to be able to retreat to a controlled environment. However, this ship did not allow kids under 16 to lay out on the sun deck. And this was strictly enforced. So, if you have kids under 16 who want to lay out in the sun, you are out of luck. You must go with them outside the Haven and fight for a lounge. The problem is, they charge the kids to stay in the Haven, but don't allow them to use the Haven. Many parents were irate, complained with no outcome. I can't justify paying to stay here ever again. Secondly, this was the drunkest, smokiest cruise I've ever seen. The ship is ill-designed with the majority of restaurants steps away from the casino. So if you enjoy second hand smoking while eating, you're in luck. The noodle bar was smack in the middle of the casino. Gross. Also, no drinking age. The Haven was filled with drunk 16 and 17 year olds. So, you're too young to lay in the sun, but old enough to get loaded and obnoxious. It was the worst cruise I've ever taken. Really. Also, the Haven has it's own restaurant. However, the menu is the same everyday throughout the cruise. The cabin was nice and the Haven breakfast was good. Not enough though to make up for the shortcomings. Read Less
5 Helpful Votes
Sail Date: May 2019
Let me just start by saying this is my first time ever writing a review. I travel quite extensively and I’ve had great times and good times and I roll with the punches regardless. I’m truly not hard to please so………Let me tell ... Read More
Let me just start by saying this is my first time ever writing a review. I travel quite extensively and I’ve had great times and good times and I roll with the punches regardless. I’m truly not hard to please so………Let me tell you about my cruise on the Norwegian Breakaway from May 19th – May 26th. Boarding - We boarded a bus from Miami Airport to the ship. While on the bus we received an impromptu tour while in route, which was fine. However, after arrival and getting off the bus we were herded into the line to board, employees began yelling hurry, hurry, why don’t you have your passports ready?? Fill out this form or you can’t board the ship. Hurry up. It would have been nice to be told on the bus to have things ready. The line was long but in fairness did move relatively fast. Food - Once on board and after the mandatory safety briefing we began to settle in. First, the food on board the ship was pretty good overall. The buffet had a decent variety. The complimentary restaurants and pay restaurants were both good. Interestingly enough service and quality of food improved with price. Pool – The pool was tiny considering the amount of people on board. People because saving seats because of the terrible wait for a drink. The main pool is flanked by four hot tubs, (Not my thing), but any given day one or more would be covered with netting and not able to be used. Why? Your guess is as good as mine. Once again, no poolside services either. Service – The service on this ship was slow to non-existent. Getting a drink poolside was awful. There were two bars poolside and on any given day the line was terrible. The bar staff was “Mostly” friendly but completely overwhelmed and understaffed. Not one person walking around taking drink orders, not one! It was so bad; people began getting the maximum number of drinks possible per card rather than stand in the long line again. I began to walk to lower floors in hopes of not finding a line. What a pain and no luck there either. We quickly realized that pre-paying your tips is a really bad concept, because I can assure you the incentive to provide good service is gone. I would much rather pay for good service “provided” rather than be forced to pay for mediocre to no service. Needless to say, we are all mad about the $200 we pre-paid for tips……….What a joke! Ports – Time allotted for each port was insufficient but we knew that going in so can’t really complain about that. However, the actual act of disembarking was terrible. We literally stood in line, winding down the stairways for a minimum of 45 minutes. Getting back on wasn’t nearly as bad. The Bahama’s, we were promised Nassau we got Great Stirrup Cay. No explanation given as to why the change, just deal with it. This was truly a nightmare. In order to visit we had to tender from the main boat. You had to arrange your own tender time, which we did; we were supposed to leave by 12:15. Well, after waiting and waiting we finally got called only to now stand in line for another hour or so. We finally boarded our tender and arrived at approximately 2:45. Great, we had to be back on the ship by 5!! First thing, we decide to grab a beer, one guy working the booth “Handwriting” everyone’s information so, 20 minutes later we had a beer! When asked why short staffed “well we have people on the boat and here”, is that my problem? Should it be? So, we made the best of our hour and a half before we, you guessed it stood in line for another hour to tender back to the ship. Can I really say I visited the Bahamas, I think not? Final Disembark – This must be the greatest disaster of them all. At this point, I was truly convinced the crew of the Norwegian Breakaway had no earthly idea any of the 4000 people on board were coming this week. We snaked several flights of stairs after finally getting to the deck we would disembark from, we were then routed the entire length of that floor which unfortunately meant a trip through the casino. It stunk so bad from cigarettes people were literally holding rags over there mouth to breathe through. This process took almost three hours, no exaggeration. We were so glad to finally get off of that ship. I could go on because there is much more but, suffice to say. If you are into terrible service, long lines for food and drinks and decent food the Norwegian Breakaway is for you! Read Less
7 Helpful Votes
Sail Date: May 2019
We have cruised NCL multiple times, and had arranged this cruise with family and friends. It was absolutely the worst cruise experience we have ever had on Norwegian. The ship itself is nice and the embarkation process was fine. Our family ... Read More
We have cruised NCL multiple times, and had arranged this cruise with family and friends. It was absolutely the worst cruise experience we have ever had on Norwegian. The ship itself is nice and the embarkation process was fine. Our family balcony room was accommodating, but average.From that point on it was downhill. The customer service was the issue throughout the cruise. Our cabin steward was not very attentive, we had to tell him we had our daughter with us so he could make the extra bed down each night.The bar staff in most lounges were anything but efficient and friendly. In the pool area the wait staff were clearly overwhelmed. Their were long waits even if you went to the deck bar itself. Dining: Teppanyaki was the best!!. We also tried the sushi place next to Ocean Blue of which the menu stated you may request the Restaurants menu....we did and the waiter said we couldn't order from there..The Ocean Blue manager came over -we requested it from him and he even said they didn't allow ordering from it...so we showed him the menu where it read you could....So with attitude he obliged...Cagney's was another terrible waiter who took forever to get drinks to the table after we were seated. Dinner took too long for service. La Cucina was better but they crowded our party to a small table. We stopped at O'Sheehans late night to grab something to eat; I counted at least 7 open tables; but the manager said it was a 45minute wait and handed us a pager. It was due to a lack of staff he admitted. All restaurants for dinner times through onboard reservations said they were booked out....We went to them anyway observing many empty tables at routine dinner times and were able to get in. This is a poor practice when people are planning their evenings. ENTERTAINMENT: Rock of Ages was an awful show, it lacked a theme and the live music- I've heard better garage bands. The best musical talent and entertainment was in Syd Normans, the group was amazing and put on a great show. EXCURSIONS: for the trip were just okay; with the exception being Great Stirrup Cay, I recommend avoiding this stop at all. NCL needs to build a dock!!!! they tender you to and from -and it is absolutely ridiculous wait times especially returning to the ship waiting in a LONG hot line....didn't even provide water. The biggest issue throughout the cruise was the lack of customer service and the staff, we had one person that even rolled their eyes at us!!. It was the worst 7 day experience onboard any ship I've ever been on. I would avoid this particular cruise at all as it needs some serious attention in their personnel in most areas of the ship. This is my first posting for any review of the numerous trips I have taken, but it was that bad, just had to share it!!!!! Keith C. . Read Less
9 Helpful Votes
Sail Date: May 2019
Prior to booking this cruise, I spoke with an NCL representative and asked if she was aware, and the reason behind the poor ratings associated with this ship. Her reply was disingenuous and was along the lines of: they don't read ... Read More
Prior to booking this cruise, I spoke with an NCL representative and asked if she was aware, and the reason behind the poor ratings associated with this ship. Her reply was disingenuous and was along the lines of: they don't read them and I shouldn't either because all ships and cruise lines have some poor ratings, only upset people take the time to review, and with thousands of people each cruise, the total number of negative reviews are only a small percent of all cruisers and good reviews. I love data. Data tells a story. First, I believe NCL should be paying attention to the unfavorable reviews because if they aren't...they simply don't care to improve, nor do they value customer feedback. Second, I took a few minutes to compare three cruise ships owned by different companies that were all similar in tonnage and capacity to see if NCL's Breakaway reviews stood out among their competition in any way. The Breakaway of NCL has 713 "poor" or "terrible" reviews vs 992 "excellent" Royal Caribbean's Navigator of the Sea has 289 poor/terrible vs 915 excellent Carnival's Vista (newer) has 150 poor/terrible vs 252 excellent 72% of NCL's Breakaway reviews are POOR or TERRIBLE vs excellent 32% of Navigator's reviews are POOR or TERRIBLE vs excellent 59% of Vista's reviews are POOR or TERRIBLE vs excellent If NCL isn't listening...they better start because based on reviews on Cruisecritic, they are dead last in bad vs good reviews. It's important to note that other cruise lines like Princess, Celebrity, Costa are in line with Carnival or Royal Caribbean and far below the high percentage of poor or terrible rating make that NCL/Breakaway has. My Cruise: Ship: It was chaotic, loud, unorganized, dirty, and at times frantic. There are limited pool, dining, or quiet areas on this ship for nearly 4,000 passengers. My family was not able to enjoy anything other than the buffet and room service because the wait for the main dining was 45 minutes plus, and reservations filled up quickly and we were shut-out of all the specialty dining options. When we did try to enjoy the pool with a quiet morning swim, it was filthy and full of hair with a surface glaze of oil, lotion and film. At one point I splashed an entire handful of black/matted hair out of the pool. Most of the time it was packed with people and loud (and I mean really loud) music. The buffet was enjoyable, but the food items repeated and it was often shoulder to shoulder with people so determined to get to their food they would push my children out of the way. This is not an exaggeration as I discussed this with another parent who stated, "...these people act like they be starving or something!" I appreciate first-come/first-serve with reservations, but some families with children have more important things to do than make reservations right away. How about allotting each cabin at least a few reservations??? Cabin: Our cabin was fine and a highlight was our steward who was a lovely young man from the Philippines who had big and bold dreams for his life. Our toilet was shut-off three times due to area-wide backup and blockage for which our steward was always apologizing. The walls were thin and anytime someone in a room next to us sneezed, flushed their toilet, or had adult time...our entire family could hear. Dining: Mentioned above. The staff was brilliant. However, we were stuck with the buffet and the area is not designed for more than several people to get around in. I felt very bad for the elderly with walkers, or those in wheel-chairs, or those who moved a bit slower than others, or for children. Common courtesy seems to be lost when people want to eat and the walking area is crammed with people who have restricted movement. Entertainment: It's fine. It's cruise ship entertainment. These performers are doing the same routine week after week for different faces for very little money. They are talented and energetic, but it is easy to see the passion, creativity, and art is lost. Services: Room service was excellent. Nice selection and good food. There is an $8 fee per order, plus tips and as most of us know, the cabins are not an ideal place for a family to eat...however, when your family is done with the noise and wall-to-wall people who push and cut in line to get their fill...sometimes room service is a welcome change from the madness. Ports: This ship was not made for comfortable or efficient disembarking or embarking. We waited hours (no exaggeration and you can find other cruisers complaints of the same nature). I did not leave with confidence in staff because they were often running around not knowing how to handle the growing lines or upset cruisers. On one disembark the staff had a snaked rope line running through the casino and people were smoking (which is allowed in this area) three feet from my children. Disgusting and highly inconsiderate. At one point, our group was called to tender and we still waited almost an hour...sitting in the theater where a smutty show had just taken place the night before. Now, my wife and I are no prudes, but there were unwholesome pictures and signs with big lettering "LIVE NUDES" on the wall. Very, very inconsiderate towards young cruisers and families...but, what could one expect after the entire experience? It was just par for the course. The "private island" was wall to wall people with little room for 'self' and be prepared for more loud music, swearing, trash. I have listed a lot of negatives. Favorable highlights from our week: The staff. They are amazing and truly care. Many went out of their way to show kindness and share a conversation about themselves as individuals. I had several opportunities to practice my Spanish and Mandarin and each time the staff were gracious and kind. Buffet. There was an excellent selection of fruits and veggies. Staff were attentive and kind. They did their best with an area designed for several hundred, yet frequented by thousands. Port. It's difficult to experience any true culture or get away from hawkers with Chinese-made trinkets in these ports. However, the private island IS truly beautiful...just over-populated. We enjoyed swimming and my children saw lots of fish and other sea life. The swimming area is well-protected by a reef (man made) and there are lifeguards stationed at several places so you do feel safe from jellyfish, other panicked swimmers, or other threats. This was our second and last NCL cruise. My entire family left underwhelmed and wishing we had stayed in a resort on a nice, quiet beach instead. Read Less
4 Helpful Votes
Sail Date: May 2019
I chose NCL because the free packages offered at booking and the port of calls available on the itinerary. What a sad investment it turned out to be. Highlights: -4 hours to receive the NCL booked transfer from airport to pier ... Read More
I chose NCL because the free packages offered at booking and the port of calls available on the itinerary. What a sad investment it turned out to be. Highlights: -4 hours to receive the NCL booked transfer from airport to pier -2.5 hour wait time to get from the port desk to the ship -service at the pool bar was nonexistent without flashing cash (yes we had the drink package) -the power/toilets/water was out on our hallway for a length of time during a sea day -ropes course/rock wall had limited hours of opening during the day -there was very little to do on board without laying in the sun or visiting the casino on the days at sea -food was average-nothing extraordinary -docking in Nassau there were 4 other boats in port so moving around in the shopping area was incredibly hard to do. I would not recommend NCL or this ship if you are looking for activities or a smooth sailing experience. Read Less
2 Helpful Votes
Sail Date: April 2019
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we ... Read More
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we asked to be put on the list for dinner. The hostess tried to be nice and told him that they still had a whole section they had not opened yet. The Maître de was very rude to her and told us it would be 30 minutes. NO problem, went tried to get a drink while we waited. No wait staff anywhere. So we went to the nearest bar and ordered drinks, it took 20 minutes. At dinner the wait staff were working very had to keep up with everything. That was impossible for them. We keep running out of water, he forgot our bread basket. NO smiles, no apologies, he was just to busy to care. Everyday was like this. One morning I just had to complain. The service was so offal and food was terrible. I was so upset I spent 2 hours crying in my room. We made it into 2 shows Jungle Dreams and the rock show. Both shows were fantastic. The food and service at the Jungle dreams show was delicious and on point. We tried to get into some of the bars, the lines were long and over crowded when we did get in. NO wait staff again. some clubs had standing room only. we didn't like that very much. so we ended up watching tv in our room a lot. I would never recommend this cruise line to anyone. The waitstaff was rude and practically not there. I fact I am thinking about suing Norwegian for a full refund. And medically setting my recovery back. Read Less
3 Helpful Votes
Sail Date: April 2019
My husband and our two kids decided to take our family vacation on a cruise this year... after much research and obviously not enough reading of reviews, we chose to sail on the Norwegian Breakaway. We prepaid all the service fees and pre ... Read More
My husband and our two kids decided to take our family vacation on a cruise this year... after much research and obviously not enough reading of reviews, we chose to sail on the Norwegian Breakaway. We prepaid all the service fees and pre booked all our excursions so that we could relax and not have to worry.... wrong! We booked with several promotions included in our trip...or do we thought. Our $50 onboard credit was nowhere to be found on our bill so after several trips to the customer service desk, sand two other people beside us having the same issue, we left disappointed!! $50 is not the end of the world but we expected the cruise line to honor their promotions..beware of these promotions. We all had the drink packages....my husband and I the liquor package and the kids had the soda package... what a joke. We could have at least saved the $70 we spent on the kids because they couldn’t get a drink from the bar without us... and well let’s face it... this ship is nothing but bars. Speaking of bars, I hope you like standing in line... the service is atrocious! These employees avoid eye contact at all cost. And you pay a heavy service fee for no service. Even the sit down restaurants leave everything to be desired... cafeteria food at its best and again atrocious service! The excursions were amazing... after we waited in line for 30 minutes at guest services to get our passes that were supposed to be left on the room since we prebooked. The service of our room was touch and go... out room was always cleaned but we had to search the hall for someone to get us toilet paper... there is never anyone available at the housekeeping number and it will tell you to call back.... very frustrating! We preordered water bottles... yes you should do this since only a couple of the bars actually have water bottles... but they are warm... and no need to have them empty the mini bar to store your water like we did because the refrigerator was room temperature. All in all this was the most disappointing family vacation I’ve ever taken... thank the lord the islands and people there were amazing! Read Less
7 Helpful Votes
Sail Date: March 2019
I have been on 5 cruises with NCL and they have been progressively worse, but this will be my last. Angry employees who could care less about customers, ship officers that need to be completely replaced and 45 minutes lines for bar ... Read More
I have been on 5 cruises with NCL and they have been progressively worse, but this will be my last. Angry employees who could care less about customers, ship officers that need to be completely replaced and 45 minutes lines for bar service or longer for some dining options. 1. The staff hates their jobs and many privately said that the Captain and senior officers are incompetent. They are completely overworked and understaffed. The combination of these factors leads to crew members literally throwing food at you and openly speaking negative about customers. I speak Tagalog and some of the stuff I heard in the open was downright unacceptable. 2. Drink package is a joke when it takes 45 minutes to get a drink. Even the restaurants that you pay for cannot keep up with the reservations due to their understaffing issues. 3. Cabins are nice. But don't expect them to be cleaned before 4pm, even of you push the button to make up the room. 4. Hope you like ending your night by 9pm. Because basically everything shuts down except the casino, despite the times that are listed to be open is much later. 5. Don't even bother with room service. I called 3 times during the week and none of the orders ever arrived. Basically, this problem seems to be systemic in the culture of the cruise line. I will never go on NCL again. Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

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