1 Helpful Vote
Sail Date: August 2019
I have been on 7 cruises on different lines and this was my first NCL experience. The reason I chose this line is because of the free airfare, free adult beverage package, free soda package and free 250 minutes of Wi-Fi. The embarkation ... Read More
I have been on 7 cruises on different lines and this was my first NCL experience. The reason I chose this line is because of the free airfare, free adult beverage package, free soda package and free 250 minutes of Wi-Fi. The embarkation process was great. You did not have to wait long to be processed and get onboard. I think if this was my first cruise ever, I may have been more impressed but there were certain things that I just did not like. We did not meet our cabin steward until the last night which was very odd because when we would go on Royal they would introduce themselves the first day and ask you about your preferences with the room. The Garden Grill which had the buffet was strangely laid out. Everything was in a long line which made it difficult to get around the crowds when getting breakfast. We liked to eat dinner in The Manhattan Room which was so beautiful. There was music every night and couples dancing during dinner. The food was good and some nights it was exceptional. We did have dinner 2 nights in Taste and Savor because we did not want to get dressed up and they will allow you to wear shorts (The Manhattan Room will not). We made a reservation at Shanghai Noodle Bar for one night and it was well worth it! Food was amazing and the staff was super friendly. We had 4 ports and 4 shore excursions. In Roatan we went on the Jolly Roger catamaran snorkeling and it was the best excursion of our trip! Not only was the snorkeling great but the crew made the trip very fun and the lunch was tasty. In Belize we went snorkeling again and was very disappointed based on what we had encountered the day before. The boat was very small to hold the 45 people they squeezed onboard. In Costa Maya we did the Segway tour which was a lot of fun and we got to relax on the beach for a short period of time. Our last excursion was Playa Mia beach. Very relaxing which was needed after the active days we had prior. The drink prices are overwhelming with a can of coke at $4.00. I traveled with 2 16 year old (boy and girl) and they enjoyed the cruise but were not into the teen club so they would walk around trying to find things to do. My son would go to the basketball court but was not too fond of it because the net was tilted forward and with the wind, he would take a shot and it would go sideways. Disembarkation is what it is on all cruise lines. You wait around forever for Customs to clear the ship and then everyone rushes to get to buses and taxis to get to the airport. Overall: The ship looked dated. The staff was average. The ports and excursions were good. The food was good. The cabins were clean. Next cruise, I will go back to Royal Caribbean! Read Less
1 Helpful Vote
Sail Date: August 2019
I chose this cruise because Mr Trump said I couldn’t go to Cuba, and I needed to fill the space. Best thing about the cruise was that I was in shorts 24x7, 7 days a week. Nice! Second best thing was the speciality restaurants. We ... Read More
I chose this cruise because Mr Trump said I couldn’t go to Cuba, and I needed to fill the space. Best thing about the cruise was that I was in shorts 24x7, 7 days a week. Nice! Second best thing was the speciality restaurants. We went to teppanyaki, la cucina, and moderno. Fantastic food and service. Teppanyaki had the added benefit of providing entertainment. Entertainment was not the best. For the most part it was a lot too racy. We did enjoy the resident comic and the escape from the big top game. The Savor and Taste restaurants weren’t good. Almost like they sent someone up to the buffet on deck 15 to get your order. We just cut out the middleman, and ate at the buffet when we weren’t at the better restaurants. Cigarette smoke was very prevalent in the mid ship atrium area. It kind of made that whole area a smoking zone. Norwegian needs better exhaust fans. This was almost as bad as the art auction. The auction I went to was absolutely one of the most disingenuous events I’ve ever attended. It’s my belief that the auctioneer had a degree in snake oil sales. I think Princess does a much better job on shore excursion organization. With Norwegian it’s “get off the boat and find your sign.” I appreciate the pre-excursion prep that princess does. Cabin bathroom was great - storage was not so great. We had a balcony cabin. Internet was horrible - especially for the price. Loved the 20 dollar laundry special. Our cabin steward was the best! I spent too much money on this vacation to have a just OK cruise, but that is what it was Read Less
1 Helpful Vote
Sail Date: August 2019
A friend recommended it, my first cruise, it was average experience. Disappointed in the staff as it pertained to our maintenance issue.quality of food on the buffet was disappointing, the dining rooms had more quality food. The pool area ... Read More
A friend recommended it, my first cruise, it was average experience. Disappointed in the staff as it pertained to our maintenance issue.quality of food on the buffet was disappointing, the dining rooms had more quality food. The pool area was over taken by a younger crowd, the sexy legs contest turned into a raunchy chip and dale act. The music was loud and made it difficult to talk near the pool area. Some if the staff was polite and accomidating others got rude and short on some occasions it seemed they were put out by our group sitting at a table for any length if home, the port in Hondorus was disappointing, my wife utilized the spa services and said it was excellent, same with the fitness area. The specialty restaurants were good but not great as they had been told to me, the quality of food was not what I expected for the added cost. Read Less
1 Helpful Vote
Sail Date: August 2019
For starters this was my first cruise and my wife's 4th, and not to mention it was our honeymoon. From the beginning the pool and hot tub was full with college aged people, which was not a huge problem until I actually wanted to spend ... Read More
For starters this was my first cruise and my wife's 4th, and not to mention it was our honeymoon. From the beginning the pool and hot tub was full with college aged people, which was not a huge problem until I actually wanted to spend at least 30 mins with my wife . We never got the chance in 7 days. Second, we purchased the drink package but at any of the outdoor serving areas I was passed over by the staff for the 1/2 clothed women in their swimming attire. The service was very slow at some restaurants and took up to 30 mins to receive one drink. We spent a lot of our savings to have a nice Norwegian cruise (my first & last with this cruise line) . Last, the ports were OK but not very accommodating at a few ports. We eventually found a "adults only" section that we soon found out were overtaken by teens or younger. I'd have to rate this trip low but the one on one with my new bride was priceless. Read Less
3 Helpful Votes
Sail Date: August 2019
We chose this cruise because it fit our schedule and the ports. I was hesitant because of the size of the ship and the amount of people on board. I was surprised because even with 4000 people, it really never felt crowded. The buffet in ... Read More
We chose this cruise because it fit our schedule and the ports. I was hesitant because of the size of the ship and the amount of people on board. I was surprised because even with 4000 people, it really never felt crowded. The buffet in the morning was a little hectic but other than that everything ran smoothy. Embarkation and disembarkation was quick and smooth. Getting on and off the ship at ports was also efficient. Lines constantly moved. The cruise overall was nice but nothing gave me the ‘wow’ factor. Service, food, entertainment, activities, cabins, excursions, etc were all average. Our service at Cagneys was exceptional but our service at La Cucina was horrible. Our meal took 2 hours which was ridiculous. Buffet was good for breakfast and lunch. Food and service in Taste and Savor was average. One thing that our group had an issue with was the pool area. We had ‘kids’ ranging 12-21. The main pool is adult only and the kid pool is really kiddy (not really fun for kids over 10). So we were never able to all go in the pool together. I spent my time by the kid pool watching my son be splashed and ran into by small children acting crazy, while my brother and nieces were hanging out by the main pool where all the entertainment was. I understand the need for an adult pool but it should not be the main pool!! I have cruise 3 other cruise lines and have never encountered this problem. The adult pool was off in a secluded area where adults only were able to hang out. The main pool was for families. This was a big disappointment for our group of 8. Also, I noticed a sewer smell on the ship. It was not everywhere but I did smell it horrible in public restrooms and when our toilet seat in our cabin was up. Things were clean but did have a odd smell. Entertainment was disappointing. Burn The Floor was horrible. Boring and unentertaining. Rock of Ages was much better but was very long. Overall the cruise was nice but I would not cruise Norwegian again. I think you get a better experience for your money on other cruise lines. Read Less
1 Helpful Vote
Sail Date: August 2019
I will try to be brief and to the point. First the hits 1. Embarkation was very smooth. You go in by groups and can be enjoying the buffet by 12:30. 2. The entertainment is very good. The "Rock of Ages is killing it, ... Read More
I will try to be brief and to the point. First the hits 1. Embarkation was very smooth. You go in by groups and can be enjoying the buffet by 12:30. 2. The entertainment is very good. The "Rock of Ages is killing it, however it is not appropriate for children or guests who are easily offended by sexual innuendo and scantly clad dancers. Burn the floor is excellent though I recommend their show in the Manhattan room, and it is only 30 minutes and the numbers are fast paced. The game shows are great but do depend on the craziness of the guests.I did not see the velvet show. The comedians were simply ok, same ole jokes about cruisers. The magician was very entertaining as he uses shy guests as examples. 3. Food was mediocre to just ok. I found nothing outstanding. I did not try the pay restaurants because why pay twice for food? 4. Service was again ok. I had very nice servers in the Manhattan room, Rihzel and Jeffrey were awesome. Other than that nothing special. 5. Ports Rotaan was fun, Harvest caye useless, Coste Maya a little seaweedy, and Cozumel was awesome, I went to an adventure park and snorkel for three hours. 6. Debarkation was again very smooth, off the ship in less than an hour. Read Less
1 Helpful Vote
Sail Date: July 2019
My husband decided to give NCL a try as we had never cruised the line before and wanted to try something different. We have cruised on several different lines but usually book on Carnival as the kids like them the best. On this trip ... Read More
My husband decided to give NCL a try as we had never cruised the line before and wanted to try something different. We have cruised on several different lines but usually book on Carnival as the kids like them the best. On this trip we left the kids at home and it was just my husband and I. Embarkation was at Port Miami and although we arrived on the later side the lines were crazy busy compared to what we are used to with Carnival. We found our room, dropped off our bags and went to get a bite to eat. The buffet was crazy busy as expected on embarkation day. We tried the Irish pub but it to was impossibly busy. We did manage to grab a quick snack back at the buffet on attempt number two. The muster drill was indoors and fairly painless. We booked mini suite #9210. We found the room to be far away from everything and there was no real quick or easy way to get to it from any of the stairs or elevators. The room was clean and nicely decorated but quite small and the balcony was tiny. I would say the room was about the same size as a regular carnival balcony room and the balcony was about half the size on a regular carnival balcony. Due to the balconies size I did not find the balcony very relaxing and we spent very little time out there. The room had a decent size couch and had plenty of counter top and cupboard space. The closet area however was quite a bit smaller that we are used to, it was fine for a couple but I think if we had the kids it would have been very tight. The shower area in the bathroom of the mini suite had body jets, the shower itself was longer but it wasn't very wide. The vanity had two sinks and a hand soap dispenser witch was very nice to have instead of a bar of soap. The bed was the most uncomfortable bed I think I have ever slept on EVER! I peeked at the mattress and it was old and very tired looking. I have had other cruise ship mattresses that were uncomfortable but this one was by far the worst. Both my husband and myself were waking up in the middle of the night and waking up sore each morning. The ship itself was clean and a really nice looking ship. They did a very good job decorating this ship. We found the boat very disjointed and it didn't have a very good flow. I booked the two shows online before the trip and also The Brazilian Steakhouse. I guess I misunderstood the concept of Free Style cursing because I found it to be the complete opposite of freeing. I didn't realize you needed to book ahead for everything food related except the buffet. I really don't like the idea of having to make reservations or keep a rigid schedule while on vacation, in fact it's the last thing I want to to. The best food we had on the boat was at the Brazilian Steakhouse, nothing else was particularity great and the deserts were all pretty pathetic. We ended up only eating in the dining room 1 time during our 7 day cruise because we couldn't get reservations at a reasonable time on any of the other days. That turned out to be completely OK though because the dining room was a complete let down. The main dining room (only visit) was not great by any means and the service was sub par. We sat for quite sometime before being greeted and we gave up on getting our deserts and left after waiting for about 25 minutes for them. The food was OK but not great. We mostly ended up stuck eating at the buffet witch was just OK. We did eat at the noodle bar twice witch was also just OK. The service the first time we eat there was fantastic, the best we had during the whole cruse but it was sub par the second time. We managed to get in and eat lunch once at the Irish Pud and it was OK as well, the service not so much. We probably eat only a third as much as we normally do on a cruise, I guess some would call that a good thing LOL. We missed not having the variety of stage shows that we have become used to on other cruise lines but the two complementary shows they do offer were spectacular! They were in a totally different league than other shows and I would strongly recommend making reservations to both shows. The theater was not as comfortable or as nice looking as other theaters on other boats but the quality of the shows made up for that. My husband did the rope course and enjoyed it. Only two of the four watersides were open during the cruise which was a let down. This was a summer cruise on a big boat so it was very busy and hard to get turns doing most of the activities. We used the arcade a few times as well as the bowling and the fuse ball. We looked in the shops a few times but didn't find anything of interest. I was quite frankly shocked however when I needed to purchase an early unexpected emergency "woman's" product while on the ship and they did not have any of the kind needed for use during swimming/bathing suit situations. We ordered drinks at a few of the bars and definitely enjoyed the whiskey bar drinks the most. We found it difficult to get a drink on the ship away from the bars. There were very few servers walking around the pool and lounge areas serving drinks. I assume this is because many of the passengers on the ship have the free drink package and so it's no conducive to their bottom line to make drinks readily available. We however didn't have the drink package and found it annoying that we had to go seek out a bar every time we wanted a drink. The 2 shore excursions we booked via the cruise line were quite good and easy to book via the TV in our room. On NCL's private island the food was not included, we eat at the Land shark restaurant witch was overpriced with crappy service. Debarkation was the easiest we have experienced so far on any cruise. My husband and I are pretty easy going travelers and we had a good time overall on this cruise. There wasn't any thing (aside from the beds) on this cruise that was particularity bad there was just some room for improvements in some areas and the whole "freestyle" cruising thing is not really our style on vacationing. We prefer more freedom and flexibility while on vacation, we don't want to have to make reservations or have set times. Read Less
1 Helpful Vote
Sail Date: July 2019
We were a family of 4. When researching this vacation, we found that the ship was attractive, the amenities were attractive and price was competitive. There were also some extra perks included. We have cruised with Royal Caribbean ... Read More
We were a family of 4. When researching this vacation, we found that the ship was attractive, the amenities were attractive and price was competitive. There were also some extra perks included. We have cruised with Royal Caribbean before so this is our point of comparison. While the ship itself was nice (see pros below), there were many disappointing aspects: - the pool was too small to enjoy it. for the size of the ship, it should have been double the current size - the sun deck did not have enough space so it felt crowded all the time and not enough shady areas - the freestyle dining was a plus. no set times to work around. however, the complimentary options were sub par compared to other ships. they seem to focus on specialty dining and enticing customers to spend more to dine at these restaurants. This can be expensive for a family of 4. it also reduces the value of the vacation price. - we found many employees not as friendly as we have experienced in other ships. they seem to be somewhat overworked or not well trained. our stateroom steward was not friendly at all and seemed annoyed by our requests. One time, we came back relatively early from excursion (around 2 pm) and wanted to shower and then head out to lunch on the ship. He had not made the room yet and when I let him that we will heading out, he said that this would be after his shift is done and he will not be able to do it. We had left the cabin the entire morning and he did not have the time to clean the room. He was very rude and this showed me both lack of customer service skills and perhaps stress of being overworked. - the entertainment on board was not great. We enjoyed the dance and the magic shows but that's about it. many shows are not appropriate for children and some shows cost extra which again reduces the value as with dining. On at sea days, there were not many things to do so we spent them relaxing instead - The TV in the cabin has barely 5 or 6 channels. Most of them are news. No kids channels. Very disappointing - Long lines to customer service and shore excursion desks - Too much sale attempts by marketing staff for casino, games, next cruise...etc taking time from other activities. Some of the pros: - Ship itself is nice. The touchscreens are useful to get you around. Elevators were fast - Many staff were welcoming and helpful especially at the restaurants (though again some of them were not as courteous) - Photographers were very good. We got many nice portrait pictures. Prices were outrageous but we had an offer for a package of 25 photos which we were happy with - Rope course was amazing. Nice to be up there while ship is sailing. The plank was thrilling. Zip line was short but fun - Water slides were fun (though 2 out of 4 were not functional throughout the trip) - When coming back from port day, staff were welcoming with cold water and lemonade as well as wet face towels which was nice and appreciated - The itinerary was excellent. We enjoyed Roatan (a must destination for beach/snorkeling), Harvest Key (my wife's favorite: clean beach, large pool, many activities), Costa Maya (nice waterpark), and Cozumel (nice clear kayak and snorkeling experience though not as pretty as Roatan) Overall, this was our first Norwegian cruise and we all agreed that we will likely go back to Royal Caribbean in the future Read Less
1 Helpful Vote
Sail Date: July 2019
We got the port around 12pm and it was madness with all the porters taking luggage and people trying to figure out where to go. Eventually, we got inside and started the lines to check in. It was probably a process of 30 minutes. It was a ... Read More
We got the port around 12pm and it was madness with all the porters taking luggage and people trying to figure out where to go. Eventually, we got inside and started the lines to check in. It was probably a process of 30 minutes. It was a bit unorganized because some lines were going the wrong way and then people had to turn around and do another line. Once on the ship, we went to the cabin and it was dirty. I called the cleaning service and there was no answer. I finally was able to speak with operator and they said that the cabins were not ready yet and i had to wait for the announcement that would notify that cabins were clean and ready to enter. I think the announcement was made around 1:30pm. Everyone in the atrium cheered when the announcement was made. I had requested for them to separate the beds and they didn't. I called cleaning again no answer and finally after trying 5 times to the operator, they said to request that at turn down service. I went tour the spa facilities and the tour was very informative and i ended up choosing to get the spa week pass. I think the spa week pass was worth it because it's a great place to unwind and getaway from the other thousand passengers on board. The people is the front desk of the spa were always polite and friendly. The gym was also nice and it had everything you need for a good workout. When it was evening, we had to request again for turn down to separate the beds and they did. The first night, we went to Taste restaurant, that has the same menus as Savor and the Manhattan Room which are the gourmet formal complimentary restaurants. I brought a bottle of alcohol to drink and we were seated quickly. I asked for an ice bucket to cool the alcohol and glasses. They took about 8 minutes to bring the ice bucket and about 15 minutes to bring clean glasses. It was a bit irritating. The food and the service was good and friendly. Later that night, when i went back to the room and i had requested the cleaning guy to bring a pitcher of ice water to have for the night and he said to call room service. Note: i have done this on previous cruises including norwegian. I called room service and they wanted to charge $7.95 for bringing me a pitcher of water. That seems ridiculous, so now i know that you have to bring your own cups of water to the room before going to sleep or pay for the water in the mini fridge. The first day at port, it was chaos to get off the ship. Very bad organization. This needs work. There were lines starting at the 6th floor to get down to the 4th floor. The other days, the process was smoother luckily. I got a massage one of the days at port. I asked for a hot stone massage. Aside from the massage starting 15 minutes later because the crew had to do drills, I was going with the flow. The masseuse assessed what i needed. I requested for some scented oil to breathe before the massage started and she said she was allergic to lavender. So i said that was fine and she let me inhale some citrus lime scent. She basically gave me a swedish massage and used the hot stones maybe 25% of the time in the whole massage. She didn't even leave them on my back. I asked her in the beginning when she was just massaging, when she was going to use the stones and she said the stones were too hot to use. That was not what i was expecting. Then her cell phone rang towards the end twice. After the massage, I notified the front desk about these issues and they apologized. 2 days later, the front desk said they gave me a small discount for that- it was $14 off which is not much considering the 20% tip that is automatically added on and she said that the phone ringing was the masseuse's smart watch letting her know the time. are you kidding me!?! I was not in the mood to argue, but that's not good service and i hope they correct this. The private island in belize is very nice and the pool is huge. the beach also has lots of chairs. Just one issue- there is no wifi! How do you go to an island these days and have no wifi provided? I also discovered on the 2nd day the spice h20 (i didn't remember what is was from a previous cruise) is actually the free adults area to get sun, drink and there's a small water feature and jacuzzis to cool off in. It was the same as when I was on the Norwegian escape. When I had inquired about adults only areas before the cruise, the person from norwegian cruise lines only mentioned the vibe beach club and that it had fee. Read Less
Sail Date: July 2019
I am a long standing Latitudes member, and love Norwegian cruises, until my recent time aboard the Breakaway! Service was awful, staff were disengaged, officers were publicly screaming at the staff, and things just seemed disorganized ... Read More
I am a long standing Latitudes member, and love Norwegian cruises, until my recent time aboard the Breakaway! Service was awful, staff were disengaged, officers were publicly screaming at the staff, and things just seemed disorganized overall. Stateroom service was nearly completely absent, and things always had to be asked for multiple times. When speaking to guest services, we were brushed off. Buffet areas were poorly stocked and taken care of, even for sail-away. Previously reserved onboard events were cancelled without notice to passengers, and when asking for details we were made to feel we were bothering them. Shore excursions were nice, and the itinerary I would suggest certainly. Salsa and Salsa in cozumel, Belize Spice Farm and Botanical Gardens, Boss underwater Adventures in Roatan, and the Mayan Wellness Retreat in Cancun were all amazing! I'm hoping for better aboard the Encore in January, or I may be saying goodbye to NCL for good! :( Read Less
1 Helpful Vote
Sail Date: July 2019
Alright first the Cons: I’ve been on breakaways sister ship the getaway 4 times and i know both ships are identical but their not. Breakaway wasn’t put together as well as her sister ship. What i mean is noise. I booked a studio ... Read More
Alright first the Cons: I’ve been on breakaways sister ship the getaway 4 times and i know both ships are identical but their not. Breakaway wasn’t put together as well as her sister ship. What i mean is noise. I booked a studio cabin 11563 it was horrific. First thing is every morning at 6am the cleaning staff would start working on the floor. This included an access door that slammed so hard that my room would shake. And this door would slam shut almost every 10 seconds. I couldn’t understand it and counted the seconds in between.. The only conclusion i came up with is that the cabin stewards were intentionally going through this door to wake people up and get them out of their rooms so they could begin cleaning them. I mean horrifying loud. My other nightmare were these young kids who were booked in the studio cabins. Another nightmare. The punk in 11567 would invite his juvenile friends from across the ship to enter his cabin after 1am for a late night party. Leaving the studio cabins acess door unlocked for easy entry. I could hear every word until 4am where i called security twice that week. The other time i called security was when after midnight one night i could hear a girl screaming like she was being assaulted right down my hall. I’ve cruised 16 times on ncl and loyal to them as a platinum cruiser, but i will never return to breakaway. The pros: everything after was awesome. The specialty restaurants were excellent, i ate in both cagneys & la cucina incredibly delicious. Every day was sunny and bright and the pool packed with people. The bartenders were efficient and kind. I suggest giving them tips as this will insure a quick return on your money. They really appreciate it and most don’t tip. Atrium had great shows which were entertaining and fun as the atrium is the heart of the ship so arrive early. Loved all ports of calls except belize, because as a private island i don’t agree having to pay for everything. Ship staff was amazing and the bar manager sent me a bottle of red wine. Read Less
2 Helpful Votes
Sail Date: July 2019
I chose this cruise because of the ports of call.... I have sailed on several different cruise line and I must admit that for the money I spent on 2 adults and 2 kids ( close to $6000.00 ) was not really worth it A lot of the staff ... Read More
I chose this cruise because of the ports of call.... I have sailed on several different cruise line and I must admit that for the money I spent on 2 adults and 2 kids ( close to $6000.00 ) was not really worth it A lot of the staff members are very rude, within 1 hour of boarding 1 female bartender on the 15 deck poolside had a least 8 complaints against her, not a good way to start the cruise.... The rooms were rated at a 7 on a scale of 1-10 and were kept very clean by our steward, he was polite to my family and always addressed me as Mr. Ron and yes I tipped him daily... I think the room service for food is a ripoff And the cafe late night is a joke, dont go their unless u are absolutely dying of hunger.... I also think that the ship is very very tight for its size The pool is standing room only unless ur at a port of call then you can actually swim.. The wait staff is the best... If u buy a drink package buyer be ware, The beverages in ur room are not part of that at all..... And their is an $8.00 convenience charge for room service (BY THE WAY CARNIVAL HAS FREE ROOM SERVICE )... Overall I give NCL a 4 out of 10....... Next cruise will definitely be on another cruise line.... Read Less
2 Helpful Votes
Sail Date: July 2019
I traveled alone on this cruise in Cabin 11242. The cabin itself was very nice, but the configuration of the tiny balcony was not. The balcony of the cabin next door was at a slant to my balcony, so that I was almost facing my neighbor if ... Read More
I traveled alone on this cruise in Cabin 11242. The cabin itself was very nice, but the configuration of the tiny balcony was not. The balcony of the cabin next door was at a slant to my balcony, so that I was almost facing my neighbor if he was on his balcony. After the first day I did not go on my balcony at all. The luggage handlers abused my big bag to the point that one of the wheels was knocked completely off, along with a portion of the plastic. The bag was completely unusable for me. Guest services tried, but there was simply no good alternative for solving my problem. I was forced to buy the one big bag available in Cozumel--a fake Louis Vuitton for a ridiculous $250. I haven't had time to start dealing with the insurance carrier yet about this matter. I had to spend WAY too much time on the ship trying to do so. I thought the food on this ship was outstanding. I ate in two of the main dining rooms, the French restaurant twice, Cagney's, O'Sheehans, and the buffet. I had no complaint about any. Some of my favorite cruise food. I found the internet service very inadequate. I had so much trouble that the manager offered to refund me 60 minutes but must have forgotten to do it. The drink package was great except for the Pepsi products dispensed only at a bar in a glass, (no cans) and the fact that water is not included. The entertainment is not to my taste, but I knew that when I booked. "Velvet" was actually my favorite show. The casino folks were so kind and cordial to me, but the machines were not! Strictly a losing proposition. And it was smokey. But the disembarkation alone would keep me from going on a Norwegian ship from Miami until their new terminal is completed. I am 82 years old and was literally dragging off the ship after standing in a line reminiscent of one at Disneyworld. I can't imagine how long it took to get all those people off through one exit, at which they stopped the line from continuing after about 12 or so people passed through. They said it was because the facial recognition was "on the ship" but it was not. When I finally got to the terminal, there were 4 or 5 lanes for the facial recognition, and not one person in any line! It was beyond ridiculous. I've cruised 43 times, and have never experienced any disembarkation as bad as this one. And it seems it was so unnecessary. We just stood there in the heat waiting to check ourselves off the ship until we were permitted. Then once we were off, we never stopped walking, and no one even passed my creeping self. All I can suggest is that you be ready to get off with the first group called! Read Less
1 Helpful Vote
Sail Date: June 2019
We had planned a cruise out of Galveston, but the Carnival Vista cancelled our cruise at the last minute so this was a very late booking, basically a few weeks before the ship sailed. We were determined to go on a cruise in that ... Read More
We had planned a cruise out of Galveston, but the Carnival Vista cancelled our cruise at the last minute so this was a very late booking, basically a few weeks before the ship sailed. We were determined to go on a cruise in that particular week, -- as we had all taken off work. We are frequent cruisers, but this was our first NCL cruise. Typically, we cruise RCC in the SKY or STAR class, so we were excited to experience The Haven service as I had read so much about it. We flew into Miami the day before and stayed at the Hyatt Brickell, which was very nice. We took a private service taxi to the ship and arrived around 11. The drop off was horrible as our driver was trying to stop at The Haven check in area, and there were 2 employees fighting amongst themselves about where we were allowed to get out of the car. It was overall awful. Lots of screaming between these 2 men, not a good way to start a relaxing vacation. I found the Haven Entry area not very organized and felt overall very confused on who we were following, etc. Once we made our way to The Haven waiting room, things did improve though. We were escortedt up to The Haven area & we sat there for a while. It didn't feel very special to be honest with you. We do realize they had just gotten their last guest off, and we were coming in, so we gave them a pass.. it just seemed a little hectic overall. Eventually we found our way to lunch at Margaritaville, which is free on day 1 for Haven guest. We had to wait forever for them to open and seat us, and the hostess had terrible guest relations skills. Everyone was mad... it was hot and we had to wait at least an hour after the time they said it was open. The food and service were ok, once again, we felt like it was due to people going and coming. I am sure turning these ships over is very difficult to manage. After 1 we went to our room, which was an Aft Facing Suite on deck 10. The room was very nice, we had 2 baths, which was important for 3 women. The 2nd shower was not used as it was sooo tiny, i can't figure how anyone could fit. But the Master Bath Tub and Shower were Fabulous. Best bathroom I have ever had on any cruise ship. The Master bedroom was pretty much all bed, very hard to move around the room - but the bed was very comfortable. We loved the HUGE balcony on the back, and overall the room was great. Next time, I would stay in The Haven proper though. I always felt like we were not as welcome as though guest who are in the Haven area. Our balcony also tended to have black soot on the deck... from the engines.. I will say the Private Haven Restaurant was wonderful, both service and quality of food. Yes, its the same menu everyday, but we ate there almost exclusively, and loved it. We also at Ocean Blue, which was nice, as well as the Brazillian Steak house. Overall, I thought the food was better than what I have had on RCC. I did not enjoy the Haven Pool as it is very small, and there were many children in it. It was July, so I guess that should be expected. I typically cruise in September or October - less children...but thats another subject. We enjoyed the Dualing Piano Show, but did not have time to see the main show... it was hard to schedule everything with port days, excursions, dinner reserations, etc. I did discover I like the larger ships - Oasis class. The walking track on this ship was very very small. Our room steward and Butler were very good, and I felt like they went above and beyond to help us. I enjoyed this cruise, however, for the cost I would have likely preferred Sky Class on RCC. There were many good things about this cruise, however, overall I have decided I will likely cruise RCC vs NCL in the future. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this particular cruise because it fit with the time and the itinery that we wanted. We had the 3 night speciality dinner package and the unlimited drink package and I can honestly say without them this trip would have been an ... Read More
We chose this particular cruise because it fit with the time and the itinery that we wanted. We had the 3 night speciality dinner package and the unlimited drink package and I can honestly say without them this trip would have been an epic failure. The room steward was delightful and earned every dollar of his tip. The bartenders were overwhelmed by the shear number of guest on board that they had to serve that it was impossible for them to even ask your name much less carry on with pleasantries. The adult pool area could not support the overwhelming number of guests on board during sea days. The atrium was entirely too small for events to be held there as well. The food the the dining rooms was okay but I would not have been happy with it the entire week. The servers were are very courteous and attentive. Book your entertainment and dinner reservations PRIOR TO SAILING, otherwise after you set sail you will be in a long line waiting to make reservations only to be told that they are sold out. The ship had a lot to offer, however, most of the restaurants and entertainment was at an additional cost. We paid almost $3,000 for our stateroom for the week and spent $1,000 in the casino and about $50.00 in the shop for various items. I think that the entertainment should have been included. Disembarkation took entirely too long they only had 1 person checking pass ports as each person left the ship. I don't think that we will be back on NCL, until things improve. Read Less
18 Helpful Votes
Sail Date: June 2019
I just returned from the June 23, 2019, sailing of the Norwegian Breakaway in the Haven. After a stellar cruise on the Breakaway in the Haven earlier this year in February, I left the ship disappointed this time.  I planned this cruise ... Read More
I just returned from the June 23, 2019, sailing of the Norwegian Breakaway in the Haven. After a stellar cruise on the Breakaway in the Haven earlier this year in February, I left the ship disappointed this time.  I planned this cruise as a belated 70th birthday gift for my mother, and it was just she and I traveling. I had booked us two cabins in the Haven—a Deluxe Owner’s Suite (16102) and a Haven Courtyard Penthouse (16704). I had previously sailed in the same Deluxe Owner’s Suite in February, so I felt confident in my cabin choices. To be clear, everything on our cruise was fine. Other than some minor annoyances, there were no major issues. The butler and cabin stewards were, not surprisingly, absolutely exceptional. The food in the Haven dining room was, with few exceptions, very good. And both suites were spacious and comfortable, if not particularly luxurious—think a nice Hilton, rather than a Four Seasons or St. Regis. With that said, it’s time for NCL to decide what it wants the Haven to be: a true first-class experience or something more akin to premium economy on an international flight. With recent price increases in the Haven, NCL is trying to have it both ways. They’re charging Haven passengers a first-class fare, but they’re providing a premium economy experience—which means the value proposition for booking the Haven is currently out of balance. So, it’s from this perspective that I’m writing this review. If you’re not interested in reading about the Haven experience, you may want to skip over to the next review. HAVEN EMBARKATION: The embarkation process was considerably better in Miami than in New Orleans or Vancouver, the only two other ports we’ve sailed on NCL with in the Haven. There was a Haven desk outside the terminal, and once you show your boarding passes, you’re escorted to security and then taken to a private holding area to check in and wait to board the ship. This holding area had snacks and drinks, and the entrances were staffed. However, there was insufficient seating. Toward the end of the 40 minutes we sat there, there were people left standing because there weren’t enough seats. I suspect this issue will be resolved when NCL opens its new terminal building later this year. We were then escorted on the ship and up to the Haven before general boarding started, and we were on the ship by 11:30am. HAVEN BUTLERS, STEWARDS & CONCIERGE: Every Haven stateroom is assigned a steward and a butler. We were fortunate to have an excellent butler, Naveen, who was a consummate professional. He proactively learned our preferences and, without fail, delivered exceptional service. Our stewards, Maria and Radwell, were comparably exceptional. They kept both staterooms spotless and went out of their way to be friendly and helpful. On the other hand, we encountered challenges with the concierge, Roy. He was either unwilling or unequipped to provide the level of service NCL advertises in the Haven. While he was occasionally friendly, simple requests seemed like a burden. For example, the app wasn’t letting me book a reservation at a restaurant even though it showed the time we wanted available, so we asked him to book it for us. He wrote it down in his legal pad, but after two days, we still hadn’t heard anything back from him and the reservation wasn’t appearing in our app. We just happened to cross paths with him outside the Haven in the atrium, and he told us he made a reservation for us—but wasn’t able to tell us what time he made it for. That left us with two unnecessary days of uncertainty regarding our Friday evening plans. Frustratingly, the concierge also didn’t communicate well. He’d tell us the wrong times to arrive to be escorted to a show—and then tell us we were told different times. He also never communicated the times the Haven staff would be available to escort guests back on to the ship at ports, which presented us with another unnecessary challenge. In general, these were simple problems to avoid. Part of it I blame on this particular staff member, but the other part I blame on NCL’s lack of clarity around Haven services to its guests. More on this later. Aside from mediocre service from the concierge, it’s staff members like Naveen, Maria and Radwell that have kept us sailing in the Haven. Unfortunately, because NCL has not invested enough in updating its Haven hard product, that means that the burden of providing the advertised Haven experience to guests rests entirely on the shoulders of the Haven staff. More on this later, too. HAVEN DINING ROOM: The food in the Haven dining room has always been good, and this time was no exception. There were new staff serving in the dining room, which came with its challenges—drink orders not fulfilled, general uneasiness with the job. But that should work itself out quickly with more experience. The maître d’, Jenipher, was very good, and when alerted to any issues, he took them seriously and worked to make things better.  Given the price premium for the Haven, it’s surprising, though, that NCL hasn’t done more with the menu in the Haven dining room. No lobster, not even once, on a Caribbean cruise? I can get that on a Carnival ship in a main dining room. While the items on the menu are well thought out and well prepared, the menu should provide greater variety. On my February cruise, the Haven dining room offered daily specials. But on this June cruise, no specials were offered, which meant I found myself eating the same items again and again for lunch and dinner . NCL has an opportunity to do more here, and, at least, provide consistency in service and more variety in its offerings. PORT EMBARKATION & DISEMBARKATION: Priority embarkation and disembarkation is supposed to be one of the big perks of the Haven, but I’ve never found it to pan out the way it should—particularly not on this cruise. For the record, part of the reason I book the Haven is specifically for this service. If this is important to you, too, don’t book the Haven thinking you’re getting a real value add in getting back on the ship. You’re not. For example, during our port day at Harvest Caye, we were escorted down to the gangway by the concierge. The real benefit of this is that you get to take a staff elevator, saving you from stopping at nearly every floor down from the top deck as you do every other time you use an elevator—because there is no dedicated Haven “express” elevator. The weather was miserable, and after a break between thunderstorms, we and everyone else tried to get back on the ship before it started up again. This meant an incredibly long, wet, chaotic wait. When I asked one of the ship’s officers where Haven guests should go, I was met with a dismissive, “There’s never special boarding for Haven.” They might want to check the NCL website because that is precisely the service that the cruise line is selling. An officer should know this. To be clear, my issue isn’t with waiting in line. However, when you specifically pay for a service focused around not having to wait in line, you get frustrated when it’s not offered. And traveling with my aging mother made this missing service important to us. Later, we were told that priority embarkation was only available during a limited, one-hour period of time––a time after nearly everyone had already boarded the ship. HAVEN HARD PRODUCT: As mentioned previously, Haven staterooms are certainly better than average. They provide ample space—particularly the Deluxe Owner’s Suite—and better amenities than you could find in a typical stateroom. But for whatever reason, NCL hasn’t emphasized luxury. Aside from a few tweaks, it doesn’t look like the furnishings in the Breakaway’s Haven staterooms have changed since the ship launched in 2013. The couches are dated and worn; the TVs are ancient with terrible, over-modulated sound; the table and chairs, while clean, are also dated and worn; there are obvious electrical issues that cause the main light fixtures to burn out repeatedly; and there were maintenance issues on the balcony that caused loud rattling noises while sailing. Again, none of these on their own are deal-breakers—but when you’re paying through the teeth for a product that’s promoted as “luxury,” it’s reasonable to expect that these Haven staterooms would get more attention than they’re obviously getting. One other thing to note is that staying on deck 16 has positive and negative attributes. On the positive side, you’re afforded some of the best views on the ship. The view from the Deluxe Owner’s Suite really is stunning—breezy, but stunning. On the negative side, it takes forever to get anywhere on the ship because there’s no “express” elevator for the Haven and only four of the eight elevators go to deck 16 on the forward side of the ship. Plan 8-10 minutes minimum for the elevator rides during busy times, and be prepared to stop at every floor. This would be an easy thing for NCL to adjust to make an immediate improvement on the Breakaway’s Haven experience. We’ve always been willing to overlook these shortcomings because the Haven staff are so amazing. But with one or two weak links in the staff like we had on this most recent sailing, it does cause you to start paying more attention to your surroundings. And as I’ve said before, the Haven burden falls too much on the backs of the concierge, butlers and stewards. IN CLOSING: With rising fares and no improvement in the quality of the services offered in the Haven, NCL needs to step up its game to make the Haven worth the extra cost. If they don’t, the value proposition is no longer there for this product. I think that this is a correctable problem for NCL, and I hope they’ll work to get things back in alignment. Until then, it makes me sad to say we’ll be looking for other options, and we’d encourage other travelers seeking the luxury “ship within a ship” concept to consider alternatives. Read Less
4 Helpful Votes
Sail Date: June 2019
Chose this ship due to the itinerary and description of its water park. The itinerary was good. Mostly we had chosen non-NCL shore excursions. Food was fairly good. We were disappointed in the entertainment. Unlike other cruises we have ... Read More
Chose this ship due to the itinerary and description of its water park. The itinerary was good. Mostly we had chosen non-NCL shore excursions. Food was fairly good. We were disappointed in the entertainment. Unlike other cruises we have taken, including an NCL cruise to Canada last fall, the Breakaway has moved some of its best entertainment to dinner shows that must be reserved and paid extra for. Another good show was free but had to be reserved. There was not a great show every night in the Theatre, something we had come to expect. There were two great dance shows that were free, but one of them had to be reserved in advance. There were brief shows in the dining room, but our grandchildren preferred to eat in the buffet. We tried to go to one of them without the grandchildren, but were seated too far from the performance area to see the performers much. Otherwise there was a Theatre show with 3 comedians, two of whom were not funny at all. There were 2 shows by the same so-so magician. There wasn't nearly enough evening entertainment suitable for children. The kids enjoyed the water slides, but the pool is very small for the size of the ship; the pool area is quite congested and has very few deck chairs with shade. Our balcony cabin was nice and had plenty of storage. The stewards no longer make the towel animals. Perhaps this is to save either time/money or environmental impact, but our grandchildren would have enjoyed those animals. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose the Breakaway because we had already sailed on the Escape and Getaway. The Breakaway unfortunately was not as nice. It needs some renovations to modernize. We only went twice to the main dining room, the other nights were at ... Read More
We chose the Breakaway because we had already sailed on the Escape and Getaway. The Breakaway unfortunately was not as nice. It needs some renovations to modernize. We only went twice to the main dining room, the other nights were at different specialty restaurants. The main dining room service was very slow. The food was fine but after sitting for two hours we had to leave. We didn't get one of the appetizers we ordered and our coffee never came. Our desserts did and our coffee cups, but no coffee. The specialty restaurants were awesome though. Our favorite was Le Bistro and ate there twice. Great service and food in all of them; La Cucino, Cagney's, Le Bistro and Tepynaki. In Tepynaki we had a 9:30pm reservation, couldn't get in earlier, and didn't get anything to eat till after 10:00pm. So a little slow, but very good food. Some of the bars were awesome. Our favorite was in H2O. But why is smoking/vaping allowed at the bar! Many times my husband and I would like to just sit at the bar and converse with other cruisers, but couldn't due to the smoke. I know they're designated areas where you can smoke, but I didn't think right at the bar was one of them. Read Less
6 Helpful Votes
Sail Date: June 2019
Before I get too far along I want to say that the crew, bar staff, room stewards etc.. were excellent. They did what they could.. Now, some complaints: 1. The main dining room food was a disappointment most days. Lunch menus were ... Read More
Before I get too far along I want to say that the crew, bar staff, room stewards etc.. were excellent. They did what they could.. Now, some complaints: 1. The main dining room food was a disappointment most days. Lunch menus were identical every day. specialty dining, on the three nights we had it, was much better but I was left suspecting the main dining rooms are suffering to drive passengers into paid venus.. The buffet was a complete disaster. The food was just ok, but the crowds were overwhelming. The crowding was some of the worst I have witnessed on any of my dozen or so cruises. 2. The Bahamas Atlantis excursion was a disaster. It seemed they sold half day tickets without regard to crowd size or infrastructure of the port. We stood on a pier under construction with no shade water or seating in 95+ degree sun for about an hour before the line even thought about moving. 100s if not thousands of passengers were shuttled the short trip to Atlantis in 25 passenger Van's, severely cutting into time to be spent at the park. 3. Disembarkation in Miami was only slightly improved from the Atlantis excursion. Ncl called categories much faster than people could exit the ship, and snaked the line of passengers through most common areas on the ship. I understand they need to make ready to set sail, but this was an absurdity. No one will forget standing in a massive line an inordinate amount of time like this and it will hurt return business. 4. The water slides were often out of service for maintenance. When I went on them I found why. They are brutal. The sliding surface has a cheese grater like effect and was dry in spots as you go down the slide causing your skin to chafe. 5. Crowding everywhere. This may seem repetitive, but its intentional. I don't know if it is understaffed or what but there were lines on top of lines...for everything. The good: 1. Osheeans was pretty nice to have but was overcrowded with 30 or 40 minute waits standard. 2. The rock band at the pour house was incredible and saved our cruise singlehandedly. 3. Embarkation was pretty smooth. Read Less
1 Helpful Vote
Sail Date: June 2019
To all it may concern, we sailed aboard the NCL Breakaway in H6 cabin #9316 $9071 for one week cruise, June 9, 2019. We received our room key cards at check-in Haven lounge. For the two of us the 2nd bathroom was a waste of space and never ... Read More
To all it may concern, we sailed aboard the NCL Breakaway in H6 cabin #9316 $9071 for one week cruise, June 9, 2019. We received our room key cards at check-in Haven lounge. For the two of us the 2nd bathroom was a waste of space and never used, takes away from the living area and master bedroom. Balcony was the only plus, 236 sq ft of luxurious space with the best overhang providing shade from the unrelenting Caribbean sun. Balcony deck is worn and stained, it could use a paint job. The lounge cushions are worn and stained on the balcony. Steward place clean white coverings on two of these lounges without asking ( I think they already are aware of these shortcomings). Curtains are worn from pulling open and closed, as are all the cushions and sleep sofa upholstery (worn). Table tops ae bubbling from spilled drinks, I imagine. Luggage is promised before 8pm, so plan on wearing your day wear to dinner first evening. At Haven check-in you should receive a nice leartherette key card holder. Use it after you go through security. Security had us remove card to scan while holding up line trying to remove it while juggling our carry-ons. Got our bags at 3:30. Toilet came with a new unwrapped roll of toilet paper, a small, but welcome amenity. Had concierge Roy. Amiable gentleman, who warned us that should we order any specialty restaurant entrée, it would be through our butler and ONLY to our cabin; and do not expect it to be hot. An honest ‘heads-up’. There are absolutely no tables for two in Shanghai Noodle Bar or Teppanyaki. One is crowded in with the rest of creation. (Yes , I am an elitist, and thought I was paying for an elitist experience). Roy also advised us that there was no guarantee of a time or what evening he could get us into a specialty restaurant. Since we dine at 6:15 every evening, we were ‘forced’ to take our meals every evening in the never changing Haven Restaurant. No problem for me since I get broiled chicken every night at home, why should it be any different on NCL? The doorways leading from the interior of the ship to the decks requires one to push a button to open the sliding doors. Not as hygienic as motion detector type, but I am sure it must help NCL’s bottom line. If you enjoyed this so far, please look up my ‘Observations from the Breakaway Haven” on the CC boards, especially for those of you that take umbrage. I think I defended myself quite well there. Read Less
1 Helpful Vote
Sail Date: June 2019
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less ... Read More
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less expensive accommodations with amenities on other ships offering their version of the Haven. We wrote two requests to Norwegian on their required email site also saying we have still not received our points which would take us to the, or close to, the next level. We called three times and was finally told, 'why are you so worried? You will get them eventually. We are behind' and hung up. It has never taken this long for our points. We put in TWO requests with case numbers. We finally after weeks of waiting received a response to the first inquiry...'THANK YOU, YOUR CASE HAS BEEN NOTED'. Okay do we get our points? still no answer or points. The Haven service has gone down in every respect from the beginning, to the concierge being almost non existent just sitting at his desk in front of a computer not looking up after the first 'greeting' the butler I barely saw unless he knocked with the canape's which are now microscopic and handed me the tray to carry in. The only thing the Haven offers from the other ships is a swimming pool for the Haven guests. It is small and crowded. THAT is the only difference but we will be taking other ships like Celebrity and Princess from now on. We are not worthy even of the points due us for paying thousands for the Haven and getting very bad service. Met other couples who said the same thing. Sad they have changed and treat their loyal clients so badly. The HAVEN may be great for someone who has never taken it before, however one couple we met did just that and swore they will never pay that amount of money again for the Haven. Great disappointment. The food was good but the Haven restaurant never changes its menu so it gets boring. We went to the speciality restaurants almost every night and they were good. Generally the service is good but as I said the special service you expect from the Haven is not there The Spa services were great. That was the best part of the cruise We used the thermal suite but there the pool was cool not warm and it was hard to get a chair. Many were wondering if the salt room was even working at all. The entertainment was good but the same or similar shows on the past cruises he have taken so a bit p, for us at least, not that entertaining. Shopping was nice but not great. Read Less
6 Helpful Votes
Sail Date: June 2019
Overall, we were disappointed in this cruise. We had such a great time last year on the Getaway, we were expecting the same experience, but there were quite a few things that were lacking this time. 1) Embarkation was really easy, and ... Read More
Overall, we were disappointed in this cruise. We had such a great time last year on the Getaway, we were expecting the same experience, but there were quite a few things that were lacking this time. 1) Embarkation was really easy, and fast. Our luggage arrived in our room earlier than expected also, which was nice. 2) The free bottle of champagne in the room for being a Latitudes member is a nice gesture, but the champagne was absolutely awful! It tasted like dishwater - we could not drink it. 3) Overall, the crew members on this cruise just were not very friendly. We saw very few smiles, friendly interaction, etc. Last time, everyone we saw (water slide attendents, the washy washy people, waiters, etc.) all smiled and said "Hi" and welcomed us, joked with us, etc. This time, very few people were friendly. The few that did stood out. Everyone else just seemed like they were going through the motions, especially the bartenders. They barely looked at us when taking the order and acted like they just wanted to get rid of us. Many times we had to flag down a waiter to get more water - they never came to check on us. 4) The bathrooms by the pool area and by the theater were often messy, out of toilet paper, soap, etc. I know these are busy areas, but they should be restocked often. 5) Our shore excursion on St. Thomas got messed up. I had reserved parasailing for 2:45, but the tickets we got on board were for 11:45, which conflicted with our Sapphire Beach excursion, so we had to cancel. I didn't have access on board, but at home I checked, and I have the confirmation for 2:45. Our kids were very disappointed to miss parasailing. There were no openings to reschedule. 6) It was discouraging to arrive at Great Stirrup Cay, and see Royal Carribbean's island right next to it, with all the fun stuff there, and not have any of that on Norweigian's island. The waterpark, the hot air balloon, etc is easily visible, but there are no activities like that on Great Stirrup Cay. 7) There was some wind and a threat of a storm, I believe, so my husband and son's jet ski reservation got cancelled, and all other times that afternoon were also cancelled, even though the weather cleared up. I understand if there are currents, other issues, etc. that might have affected it. But, the attendants were so rude about it! When my husband was told their reservation was cancelled, he simply asked if there would be any other times available in the afternoon, and they rudely said "No, ALL reservations are cancelled!" No explanation, etc. 8) The tender system back to the ship at Great Stirrup Cay needs work. We were there from 11-5:30, with the last tender at 5. I thought I would be plenty early getting ready to leave at 4. The line for the tender was incredibly long, the boarding process took forever, the disembarking process also was really long, so I ended up not getting back to the ship until 5:15. It should not take 1 hour 15 min to get back to the ship! That totally cuts into the time that could be spent on the island, if we have to cut it short by that amount of time! 9) The comedians were awesome - really enjoyed the shows and the comedy magician. Did not enjoy Rock of Ages at all - too campy. We did not see Velvet, as that also seemed very campy. 10) Paquito, the cruise director, while very professional and informative, was not "fun." We had Zach on our previous cruise, and he was hilarious! Was not the same experience. 11) We're big Bingo fans, but seriously, they did the exact same jokes that we heard last year on the Getaway. Do they all get the same script? It's incredibly boring and repetitive to hear the same things over and over. 12) Disembarkation was absolutely awful. There were delays in the terminal (not sure whether that was from Norwegian's side or customs) but the line to disembark was ridiculously long. It wound all the way around O'Sheenans back and forth through the casino, then out. Luckily, we were not in a rush, but I can't imagine if we had a flight to catch! Then, we were led out onto the deck far away from the gangway, and it was pouring rain. We had to inch along the deck in the rain in that line, until we finally reached the covered gangway. We should've been led out the door closest to the gangway, given ponchos, or held inside until we could just walk right to the gangway instead of waiting in line the rain. We were absolutely soaked by the time we got inside! 13) No one said goodbye as we were in the line to disembark - the crew members we saw were talking amongst themselves, and didn't even acknowledge us. 14) Buffet/bar times - For some reason, we had a hard time getting food and drinks at certain times of day. We always seemed to miss the meal times at the buffet, and it was always snack time when we wanted to get some food, especially in the afternoon. Since the snack stuff is the same every day, it got incredibly repetitive. A couple nights after a show, or whatever, we tried to find a bar to get frozen drinks at, and a lot of the bars were closed, and the few that were open were so incredibly busy that I couldn't get close enough to order the drinks. Besides the fact that the bartenders would never look up to see who wanted to order. We didn't have this problem last time, so I'm not sure if the hours were different, or we just had bad luck? 15) Our cabin steward, Dasy (not sure if that the correct spelling) was awesome. He was very accomodating, and worked around our schedule several times when the kids slept in really long. 16) We knew going in that the Breakaway was the sister ship of the Getaway, and knew that many things were similar. But I found it a bit boring, because it was pretty much exactly the same. I felt like we were on the same cruise again (with the exceptions listed above.) Maybe change things up a little between ships? Some different restaurants, or something? We would not want to repeat that again, so will not be cruising on either ship again. 17) The adult pool is way too small. I never wanted to go there because people were packed in there like sardines! It was soooo crowded, it was claustrophobic. 18) The website is hard to use in some instances. When I ran into issues, it is very difficult to find ways to get in contact with Norwegian without having to call (and wait on hold forever.) The few email links I found did not work. The survey they sent to me after the cruise crashed with an error, and I was unable to get back to the page I wanted. For the first time, I was happy to be heading home, rather than having "cruise depression" as usual. :-( Read Less
7 Helpful Votes
Sail Date: June 2019
I chose this cruise for a mother daughter trip. Mom 62, DH’s 38 & 36. We started with a good embarkation. Day 1 Arrived at port June 2 at 10am and we were onboard by 10:30. So my platinum status was doing well. We headed to ... Read More
I chose this cruise for a mother daughter trip. Mom 62, DH’s 38 & 36. We started with a good embarkation. Day 1 Arrived at port June 2 at 10am and we were onboard by 10:30. So my platinum status was doing well. We headed to the coffee shop for a nice cold coffee. Ate lunch in Taste it was good. We were in our state room a mini balcony suite 11234 by 12:15. Nice space for 3. I really liked the double sink and large shower. Room Seward never did introduce himself but had several opportunities that day. Dinner at cagneys started our many mishaps. For One of my daughters I had bought her a four meal plan (other daughter was on my three free dinner plan). Cagneys couldn’t find the four meal plan purchased so they just said they’d charge al cart. I was to have my concierge adjust it later. We had excellent steaks, kinda odd that the one prime rib had a piece of fat bigger than a fillet. Never heard from concierge that day. No towel animals that night. Girls missed that just because it’s a cruising thing. Day 2 sea day- getting ready in the morning we blow a fuse? On the vanity so no plug ins to use. This was at 8 am. So we leave a note thinking they’d fix it when they make up the room. Going back to room several times during day. Room not done. It took 7 hours to clean but still no electricity. So I called the front desk and asked if it could please get done by 4 pm so we could get ready for dinner. At 4:15 it was fixed. So when they made up room they left a blue wet rag laying on my packing cube, never replaced dirty towels with clean ones, never made up couch for third person, and no towel animals again. So I had to call guest services again. Still never met room steward or concierge that day Saw burn the floor in theater it was good. After the show officers were introduced. One was in charge of towel animals. My girls looked at me cause I thought maybe they did away with them. Nope! Day 3- San Juan day. room service finally got things together after this day. Maybe we had a new one? Called concierge about daughters meal plan. He found it so I wasn’t crazy about purchasing it before cruise. We ate in o’Sheehans that day. Had my favorite Shepard’s pie. It was cold and potato’s on top were dry as a bone. Girls went zip lining and had a great time. I left a note on couch in evening for turn down service Towel animals? We have towel animals!! Day 4-St Thomas. We took kon tiki party barge and went to water island beach. Beach wasn’t that nice. Not a lot of chairs. We ate at the Manhattan dining room. Very nice Day 5-Tortola. We took Land and sea. Saw beautiful scenery. Ate at margaritaville for lunch which was a mistake. It took 1 1/2 hours to get all of our food. Which was good once we got it. Never again unless it’s free! Ate at le bistro for supper . Excellent food Day 6 relaxing sea day. We attended wine lovers the musical at noon. Show was excellent. We had a very rude group of women next to us visit the whole time loudly. My daughter and I asked our waitress twice if they could be told to keep it down. After the show was over a couple of ladies congratulated us for not knocking their blocks off. lol. They were so rude but we still liked the show. Had supper at Cagneys with my platinum status coupon. Again excellent food. Day 7- great stirrup cay. We had a small cabana and were told we had priority tender but it never happened. But I heard from other people that it took 2 hours to get off the ship. We enjoyed the beach and cabana. Headed back to look in shops before last tenders at 5. So it was 4 but the line was so long we just got in it. It took 45 minutes of waiting in line under very hot sun to tender back. My daughter had an umbrella so that helped. Would have loved to spent more time at the cabana but with the tendering situation it wasn’t all that worth it. Saw rock of ages. So good! We ate in moderno that night. Kinda a slow experience but good. So after this cruise with Norwegian I’m thinking of trying celebrity. I spoke with my concierge several times on the phone but never once did he contact me. I’m a platinum member but didn’t really feel it this time. This was my 14th ncl cruise and my 31st overall cruise. So I’m not a newby and usually not a complainer. But I just had to step in and voice my concerns way too many times this cruise. I didn’t have time to check my bill before we left but that one dinner that my daughter was charged for at cagneys was still on there after the concierge said he’d take care of it. My fault for not looking. Read Less
7 Helpful Votes
Sail Date: June 2019
Coming previously from the Oasis of the Seas from Royal Carribbean, I had high expectations. Comparing Norwegian to Royal Caribbean, it has left me rating Norwegian as just ok. The food is comparable, not much of a difference on this front ... Read More
Coming previously from the Oasis of the Seas from Royal Carribbean, I had high expectations. Comparing Norwegian to Royal Caribbean, it has left me rating Norwegian as just ok. The food is comparable, not much of a difference on this front - both are great! The bartenders are WAY better on Royal Caribbean... when you request a single in a tall glass, they will actually give you this. I had multiple occasions where I had to fight with the bartenders on the Breakaway to reduce the amount of alcohol in my drinks, and sometimes to completely remake them. They simply made them way too strong - and this is a common complaint from many fellow cruisers we came across. When we got to Stirrup Cay in the Bahamas, there was this "tender" process which was a complete nightmare. Luckily we overheard another family in the dining hall talking about signing up for a tender slot and were able to obtain letter E. Which meant we got on the island for around 12:15-12:30 (keep in mind, we arrived at 11). It was absolutely ridiculous that they still have not built a pier for this island and had to load the entire ship onto these tender boats both ways. Other cruisers were furious that we met with this process as 1/3 of their island time was taken up from this process. The pool was super small, and every day was completely packed. We were not able to use it once which was super disappointing. The rope courses require a sleeved shirt (despite the sign saying participants "should" wear a sleeved shirt, not making it mandatory). So I was unable to participate since the staff would not allow anything other than sleeves. My tank top which covered the entire shoulders was not enough and I was denied use (the straps were about the width of my hand). Lesson learned to pack actual "t-shirts" opposed to tanks and dresses going forward. On a more positive note... Josh, the shopping guide was AMAZING and was the best part of our vacation. He really goes above and beyond for guests on the ship. Any issues, he made sure they were resolved beyond expectations. The specialty dining was also well worth it, it was wonderful to sit outside for a few romantic meals in the evening. Overall, the trip was just ok. We have decided to go back to Royal Caribbean going forward as any issues they would go above and beyond to resolve it. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this cruise for the ages of kids camp - kids activities! We were disappointed! The kids camps had way too many rules! My kids have cruised at least once a year for their entire life and they hated the kids clubs! This is the ... Read More
We chose this cruise for the ages of kids camp - kids activities! We were disappointed! The kids camps had way too many rules! My kids have cruised at least once a year for their entire life and they hated the kids clubs! This is the first cruise that they did not enjoy the camps! (They have cruise ncl two other times and we did not find it to be so restrictive as this time!) Main dining food was just okay but the add on dinners were amazing!! Comedians were amazing! Sids Pour house(forget full name) has amazing shows! Dialing pianos were great! We also booked “Velvet” and wish we had not taken our youngest to it- definitely not appropriate for kids! The show was great, though. Food was okay. 12152 and 12154 never went 12 hours without having to call maintenance to fix the flushing mechanism for toilet! It was a pain to not have a working toilet all the time!! Feel bad for anyone who gets those rooms until they fix the problem! Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

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