Sail Date: June 2019
Cruise was a normal Norwegain experience, which I think it pretty good! Embarkation was a little unorganized. With the new terminal under construction, we were in terminal G and the signage on which line to get in was poor to ... Read More
Cruise was a normal Norwegain experience, which I think it pretty good! Embarkation was a little unorganized. With the new terminal under construction, we were in terminal G and the signage on which line to get in was poor to non-existent. There were Norwegian staff to point you in the right direction but it was still confusing. The check in counter is a circle with lines all around it. I think they could do a much better job with signage here. But once we got to an agent check in was fast and efficient. We spend a lot of our cruise in SpiceH2O and was shocked at the state of the waterfall feature! We have been on Breakaway in the past, and it has been a few years, the difference was drastic. We collected 4+ tiles off the bottom every day of the cruise, the rain shower and misters no longer worked and were all rusted. The waterfall was very slow in some spots and heavy in one particular spot. We are scheduled back on the Breakaway in Nov and hope this is refurbished by then. Increase in Cabin Service Charge was a popular topic aboard ship. In case you have not seen it, you will be charged $15 per person, per day! Even if you pre-pay gratuities you will not be able to pre-pay this amount. For my wife and I this was $210 on our on board charge that was not expected. For families with a couple small kids this could easily be 400-500 dollars they might not be expecting. I think this should just be built into the cost of the cruise fare and not tacked onto your room charges. Or at least allow it to be paid ahead of the cruise. But I suspect its an easy way for them to give you some free at sea $$ but then charge it right back to you. Disembarking is my least favorite part of Norwegian. It is just much less organized than other cruise lines. This time there was facial recognition used, which actually worked pretty well (was surprised) and helped. But then once off the ship there was no clear direction on which way to go and the Norwegian staff nearly got into a shouting match with the porters on which way we should go. And a large garage door was nearly closed on a elderly guest in the process. luckily someone pulled them out of the door way in time or they would have been knocked to the ground or worse by that door. Read Less
6 Helpful Votes
Sail Date: June 2019
Before I get too far along I want to say that the crew, bar staff, room stewards etc.. were excellent. They did what they could.. Now, some complaints: 1. The main dining room food was a disappointment most days. Lunch menus were ... Read More
Before I get too far along I want to say that the crew, bar staff, room stewards etc.. were excellent. They did what they could.. Now, some complaints: 1. The main dining room food was a disappointment most days. Lunch menus were identical every day. specialty dining, on the three nights we had it, was much better but I was left suspecting the main dining rooms are suffering to drive passengers into paid venus.. The buffet was a complete disaster. The food was just ok, but the crowds were overwhelming. The crowding was some of the worst I have witnessed on any of my dozen or so cruises. 2. The Bahamas Atlantis excursion was a disaster. It seemed they sold half day tickets without regard to crowd size or infrastructure of the port. We stood on a pier under construction with no shade water or seating in 95+ degree sun for about an hour before the line even thought about moving. 100s if not thousands of passengers were shuttled the short trip to Atlantis in 25 passenger Van's, severely cutting into time to be spent at the park. 3. Disembarkation in Miami was only slightly improved from the Atlantis excursion. Ncl called categories much faster than people could exit the ship, and snaked the line of passengers through most common areas on the ship. I understand they need to make ready to set sail, but this was an absurdity. No one will forget standing in a massive line an inordinate amount of time like this and it will hurt return business. 4. The water slides were often out of service for maintenance. When I went on them I found why. They are brutal. The sliding surface has a cheese grater like effect and was dry in spots as you go down the slide causing your skin to chafe. 5. Crowding everywhere. This may seem repetitive, but its intentional. I don't know if it is understaffed or what but there were lines on top of lines...for everything. The good: 1. Osheeans was pretty nice to have but was overcrowded with 30 or 40 minute waits standard. 2. The rock band at the pour house was incredible and saved our cruise singlehandedly. 3. Embarkation was pretty smooth. Read Less
1 Helpful Vote
Sail Date: June 2019
To all it may concern, we sailed aboard the NCL Breakaway in H6 cabin #9316 $9071 for one week cruise, June 9, 2019. We received our room key cards at check-in Haven lounge. For the two of us the 2nd bathroom was a waste of space and never ... Read More
To all it may concern, we sailed aboard the NCL Breakaway in H6 cabin #9316 $9071 for one week cruise, June 9, 2019. We received our room key cards at check-in Haven lounge. For the two of us the 2nd bathroom was a waste of space and never used, takes away from the living area and master bedroom. Balcony was the only plus, 236 sq ft of luxurious space with the best overhang providing shade from the unrelenting Caribbean sun. Balcony deck is worn and stained, it could use a paint job. The lounge cushions are worn and stained on the balcony. Steward place clean white coverings on two of these lounges without asking ( I think they already are aware of these shortcomings). Curtains are worn from pulling open and closed, as are all the cushions and sleep sofa upholstery (worn). Table tops ae bubbling from spilled drinks, I imagine. Luggage is promised before 8pm, so plan on wearing your day wear to dinner first evening. At Haven check-in you should receive a nice leartherette key card holder. Use it after you go through security. Security had us remove card to scan while holding up line trying to remove it while juggling our carry-ons. Got our bags at 3:30. Toilet came with a new unwrapped roll of toilet paper, a small, but welcome amenity. Had concierge Roy. Amiable gentleman, who warned us that should we order any specialty restaurant entrée, it would be through our butler and ONLY to our cabin; and do not expect it to be hot. An honest ‘heads-up’. There are absolutely no tables for two in Shanghai Noodle Bar or Teppanyaki. One is crowded in with the rest of creation. (Yes , I am an elitist, and thought I was paying for an elitist experience). Roy also advised us that there was no guarantee of a time or what evening he could get us into a specialty restaurant. Since we dine at 6:15 every evening, we were ‘forced’ to take our meals every evening in the never changing Haven Restaurant. No problem for me since I get broiled chicken every night at home, why should it be any different on NCL? The doorways leading from the interior of the ship to the decks requires one to push a button to open the sliding doors. Not as hygienic as motion detector type, but I am sure it must help NCL’s bottom line. If you enjoyed this so far, please look up my ‘Observations from the Breakaway Haven” on the CC boards, especially for those of you that take umbrage. I think I defended myself quite well there. Read Less
11 Helpful Votes
Sail Date: June 2019
I have sailed with Norwegian 7 times over the past 5 years. I loved the Sun, Jade, Pearl. I love the Escape and Getaway so much we've sailed them 2 and 3 times (respectively). However, this cruise was a nightmare from the start. ... Read More
I have sailed with Norwegian 7 times over the past 5 years. I loved the Sun, Jade, Pearl. I love the Escape and Getaway so much we've sailed them 2 and 3 times (respectively). However, this cruise was a nightmare from the start. It was obvious this ship was a training ship as no employees had any idea what to do. On day one 3 pieces of our luggage were lost and I had to spend 2 hours hunting all over the ship trying to find it. Luckily it was found several hours after we were supposed to getour luggage. Employees were unhelpful and kept telling me wait, it will come. Finally after talking to someone at guest services they told me to go to a missing luggage location. Never once on any other ship has this happened. Most orders in the restaurants were constantly wrong. I think there were more meals where food had to be sent back to the kitchen than not. My aunt got food poisoning, not once, but 2 times on this sailing. None of us get sea sick. She had shrimp and promptly threw up and was sick all night night one. On the final night she had a steak that was cooked wrong and got sick again. Things wouldn't have been so bad, except the toilets were barely working on this ship. My aunt had to throw up in our toilet 3 times and we could not flush. I called guest services 3 times any they claimed they'd send someone, and they've heard of no issues with the toilet. Finally after talking to an employee in the hall I find out they are doing routine cleaning! Ridiculous! Our housekeeper was horrible. She spoke no English at all. She would constantly forget to leave the freestyle daily and time change notifications. We missed so many events because of her lack of experience and notification of time changes. Our beds were sandy and we requested she change the sheets on the first day. Later in the trip my Aunt's COPD medication went missing. The cartridge was removed from her inhaler. We searched everywhere, but that does not come out without being ejected. We contacted housekeeping and they sent a supervisor. He did nothing but insist she wouldn't take it and invited us to have security search our room. He said he'd ask her about the missing medication, however no one ever followed up for us and we were worried she'd retaliate further for us contacting the supervisor. This cruise felt like a nightmare. One bad thing kept happening after another. I felt so helpless. The cruise shouldn't have ended up like this and Norwegian needs to have skilled and vetted employees. No one ever knew anything. When I'd order a drink at the bar they'd have to ask their colleagues how to make it. The pool was a mess with pool toys and inflatables, people throwing toys over your head, but no one did anything. Meals were constantly messed up. At the front desk they'd have to ask someone one else how to resolve anything. I was so angry with this cruise I removed my gratuities, something I've never even thought to do before. The crew did not deserve a tip. The one group of people who were outstanding were the bar staff at VIBE Beach Club. They were wonderful, extremely helpful and never once disappointed. Also the Moderno Restauarant management was wonderful. They made sure we had great service and gave us a bottle of wine when we sat there for 30 minutes with no waiter. Management certainly made up for it. Usually after a cruise I am sad, however I was happy to be home where I actually have control at my house and can make sure things are clean, food cooked, drinks made, and things are in order because for a week Norwegian certainly couldn't handle it. We will never sail the Breakaway again, and if it weren't for my experience on the other ships, I'd say I'm done with Norwegian. Read Less
5 Helpful Votes
Sail Date: June 2019
Firstly we are seasoned travelers, and have been on numerous wonderful cruises in the past (25 maybe, we are no snowflakes) Layout of ship was a disaster. Instead of having the casino (with its smokers) in one small area, as on other ... Read More
Firstly we are seasoned travelers, and have been on numerous wonderful cruises in the past (25 maybe, we are no snowflakes) Layout of ship was a disaster. Instead of having the casino (with its smokers) in one small area, as on other ships, it was spread through the hallways. Midship with its 3 or 4 story mezzanine , all the smoke poured down to all levels of the ship. We couldn't even try the Asian restaurant because of a blue haze in the air and dry cough it caused. I had smokers cough for a day after leaving the ship. Also they had a loud stage in the mezzanine disturbing all guests on 3 floors, whether you were in the sports bar, or a restaurant, there sales pitches for one thing or another blared up the 3 floors. With compulsory tipping all services deteriorate as a general rule every where in the world we have travel. This held true on this ship The service was adequate perhaps, but the poorest on any ship we have been on. (25 cruises) Restaurants were just ok, Buffet was horrible, I Broke a $3000 bridgework (tooth) on their rotisserie chicken, their was a small bone fragment in the breast. Desserts were terrible, which was a plus for the waist line LOL! The exception was a Rhubarb cobbler they had one day it was fantastic. The ice-cream was good too. It was the smallest cabinet we have found in 25 cruises, but it was fine for us. Venues were a bit small for crowds. All the HOT TUBS were room temperature (Broken) not HOT as the name indicates. Even with me asking them to direct me to a hot one, or actually making one HOT, nothing was done to remedy situation. It shouldn't be hard to make one of the 12 hot tubs onboard hot 104 degrees is the norm for hot tubs they were all at best 90 degrees. You can have a few cold ones, and a few hot ones, to make everyone happy can't you?? The"Ball room dancing show" was surprisingly very good. And the "Rock show" not bad. There is no reason why they could not vent all the smoke out of the ship and bring in fresh air. I saw relatively few people smoking it was an accumulation of stale smoke from many cruises, It was the same at the first day we got on board the cruise as the last day, We lined up to disembark in the smoke filled hallways, everyone in lineup was complaining of the smell. Do yourself a favor and choose a different cruise. We have liked all cruise lines except "Costa" and " Norwegian" so far. Read Less
7 Helpful Votes
Sail Date: June 2019
Boarding and disembarking was a disaster. Food overall way below average. Reservation for the shows was a nightmare. Sushi was very good on board. Kids didn't like the kids club. Pools are small for this size ship. ... Read More
Boarding and disembarking was a disaster. Food overall way below average. Reservation for the shows was a nightmare. Sushi was very good on board. Kids didn't like the kids club. Pools are small for this size ship. Company have to adopt a policy of "no pool chair reservation", guests put towels early in the morning and never use the reserved chairs. Someone have to check that periodically . I felt the ship was understaffed, the waiting to order anything was way greater than expected on a cruise. I traveled Haven with NCL before and was really good, will never travel again with them in the " general population", it is a huge price difference, now I know why. A ship inside a ship, everything is different. This time we decided to go regular because of the kids, they can't use the Haven pool or solarium, made no sense to me going Haven, but now after the cruise it does. Read Less
4 Helpful Votes
Sail Date: June 2019
I needed to get away from work and life in general . The Norwegian Breakaway had an interesting itinerary as we had nevercruised Norwegian before or ever been to Belize, Rotan or Costa Maya. We have cruised Celebrity, Princess and Royal ... Read More
I needed to get away from work and life in general . The Norwegian Breakaway had an interesting itinerary as we had nevercruised Norwegian before or ever been to Belize, Rotan or Costa Maya. We have cruised Celebrity, Princess and Royal Caribbean before so we went in with open eyes and expectations for some disappointments and, disapointed we were. We parked our car at a nearby garage just minutes away from the Port of Miami and hopped on the shuttle and arrived at the port five minutes lafer. We worked our way through the snake line in the terminal and within about 30 minutes wasmminnfront of the checkin agent and received our Freestle card and boarding number card. After working our way through the crowdmwe found a couple of seats and waited for instruas nonnwas given priorto entering the preboard area.. after a few minutes we heard and announcement that boarding was delayed due to a broken gangway. I had read prior to getting to the port that this was a problem on a previous cruise just a couple of weeks earlier so i wasnt surprised. After a short delay we were allowed to board. As opposed to walking into a beautiful atrium like previous cruises we walked in on deck 7 our first sense activated was not sight as much as it was smell, it was horrific, we had walked into the ships ashtray, i mean casino. The casino on Breakaway covers a good part of deck seven and due to the ships design the smoke smell travels over the balcong down to the atrium on deck 6 and up to deck 8. Again i had read about the smoke and the writer said if gou are sensitive to cigarette smoke avoid this cruise. Again a very accurate review. We spent a lot of time jockeying up and down hallways and elevators to avoid this smell. We never got teat at The Noodlebar as seating opens up to the casino and we wanted to taste our food not cigarette smoke. We were assigned our balcony stateroom #9260 which was above one of the nightclubs and the bass was so loud at night we asked for and was assigned a new stateroom after the third night. The food was mediocre at best and almost never hot at the Garden Cafe (main buffet) specialty diningat the Itian, French and Habachi bar were great and thanks to our dining package was free. When it comes to handling passenges Norwegian is an epic fail. Seating in Atrium where most events took place was inadequate for seating the amount of guest on board. Poolside is the typical cruise ship with the freguent cruiser jerks who cover all the chairs and disappear for hours prevent rule followers from sitting poolside. There wer many more disappointments than there was positives of this cruise. Ports were disappointing but we did not do excursions except Cozumel where i did the Mexican Cusine cooking class that was worth the 110.00 paid. Rotan greeted us with noise and the wonder view of port construction. Belize was lackluster. Costa Maya was nice however even though we were in Mexico and my Verizon plan covefs Mexico it dosent deach that far south or it is blocked at the port. Cozumel has improved so much over the year and we were able to get both voice and data with no problems. Read Less
2 Helpful Votes
Sail Date: June 2019
We had two rooms 14716 and 13639. Both rooms were wonderful and we all were well taken care of by our room attendants. The staff was friendly and helpful through out the ship. At Cagneys they offered to deliver our deserts to our ... Read More
We had two rooms 14716 and 13639. Both rooms were wonderful and we all were well taken care of by our room attendants. The staff was friendly and helpful through out the ship. At Cagneys they offered to deliver our deserts to our rooms since we didn't have room after dinner. The spa was a nice quiet retreat, especially, after a day in the ports. The staff was wonderful and attentive. Massage was nice and relaxing. Lots of port specials. The Vibe was nice but the price was surprisingly higher than last year.it was over $200 per person. We felt we didn't get enough use out of it to justify the price. The casino had lots of hand pays and the staff was friendly and fun. We had a good give and take relationship with the slots. I won a few handpays which always makes for an exciting time. The drink servers were very attentive. Loved the casino hosts! Always upbeat and fun. Loved going to the main dining rooms, especially for breakfast. The food was good and there was never a long wait. Entertainment was good. Really enjoyed comedy magician. Ports were fun. We booked all inusive excursions for Cozumel and Costa Maya. We will do this again next year. We had a wonderful time on the Breakaway. Would highly recommend this ship. Will be booking again. Read Less
14 Helpful Votes
Sail Date: June 2019
The service on this ship was absolutely horrible, and in the Haven, not much better. Here's what was included in our $8,000 vacation: Day 1 - broken plumbing in the bathroom. We had ONLY scolding hot water. Too hot to even brush ... Read More
The service on this ship was absolutely horrible, and in the Haven, not much better. Here's what was included in our $8,000 vacation: Day 1 - broken plumbing in the bathroom. We had ONLY scolding hot water. Too hot to even brush your teeth. Day 2 - Ate at Cagneys and asked for dessert to be delivered. 3 hours later, at 11pm, it arrived at the room. We were sleeping with the DND light on. It didn't stop whoever was bringing the dessert from literally banging on our door non-stop until one of us woke up to answer. Day 3 - We try to a casual meal at O'sheehans. We were seated by the hist and eventually left 20 minutes later when no one tended to our table. Day 6 - Booked a spa treatment at the same time as my husband. They forgot about him in the relaxation room and he wound up sitting there for over an hour! Day 6 - Ordered the surf n turf at dinner in the Haven restaurant.  The steak had turned. Smelled fouled. Cooked medium rare and yet had no pink because the meat was so spoiled. I took one bite, spit it out, and we left. On all days- we notified the concierge of everything and all he did was "write a report ". No compensation of any kind ever came from it. No apology. Nothing. Zilch. Basically a "sucks for you" attitude. On all days - extremely slow service at any sitting restaurant, including the Haven. This was regardless of how empty it was at the time. Lastly, on all days - the room steward and butler would enter the room to bring something and would linger. It eventually became uncomfortable and made us race back into our room to avoid them. We are not unreasonable people. We understand things go wrong sometimes. But incident after incident, day after day, was a bit much even for us. Never again. We have two more cruise next deposits from when we purchased on a previous cruise and they could go ahead and expire for all I care. We will never cruise Norwegian again and will be sure to make sure friends and family choose any other cruise line instead.  Read Less
1 Helpful Vote
Sail Date: June 2019
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less ... Read More
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less expensive accommodations with amenities on other ships offering their version of the Haven. We wrote two requests to Norwegian on their required email site also saying we have still not received our points which would take us to the, or close to, the next level. We called three times and was finally told, 'why are you so worried? You will get them eventually. We are behind' and hung up. It has never taken this long for our points. We put in TWO requests with case numbers. We finally after weeks of waiting received a response to the first inquiry...'THANK YOU, YOUR CASE HAS BEEN NOTED'. Okay do we get our points? still no answer or points. The Haven service has gone down in every respect from the beginning, to the concierge being almost non existent just sitting at his desk in front of a computer not looking up after the first 'greeting' the butler I barely saw unless he knocked with the canape's which are now microscopic and handed me the tray to carry in. The only thing the Haven offers from the other ships is a swimming pool for the Haven guests. It is small and crowded. THAT is the only difference but we will be taking other ships like Celebrity and Princess from now on. We are not worthy even of the points due us for paying thousands for the Haven and getting very bad service. Met other couples who said the same thing. Sad they have changed and treat their loyal clients so badly. The HAVEN may be great for someone who has never taken it before, however one couple we met did just that and swore they will never pay that amount of money again for the Haven. Great disappointment. The food was good but the Haven restaurant never changes its menu so it gets boring. We went to the speciality restaurants almost every night and they were good. Generally the service is good but as I said the special service you expect from the Haven is not there The Spa services were great. That was the best part of the cruise We used the thermal suite but there the pool was cool not warm and it was hard to get a chair. Many were wondering if the salt room was even working at all. The entertainment was good but the same or similar shows on the past cruises he have taken so a bit p, for us at least, not that entertaining. Shopping was nice but not great. Read Less
6 Helpful Votes
Sail Date: June 2019
Overall, we were disappointed in this cruise. We had such a great time last year on the Getaway, we were expecting the same experience, but there were quite a few things that were lacking this time. 1) Embarkation was really easy, and ... Read More
Overall, we were disappointed in this cruise. We had such a great time last year on the Getaway, we were expecting the same experience, but there were quite a few things that were lacking this time. 1) Embarkation was really easy, and fast. Our luggage arrived in our room earlier than expected also, which was nice. 2) The free bottle of champagne in the room for being a Latitudes member is a nice gesture, but the champagne was absolutely awful! It tasted like dishwater - we could not drink it. 3) Overall, the crew members on this cruise just were not very friendly. We saw very few smiles, friendly interaction, etc. Last time, everyone we saw (water slide attendents, the washy washy people, waiters, etc.) all smiled and said "Hi" and welcomed us, joked with us, etc. This time, very few people were friendly. The few that did stood out. Everyone else just seemed like they were going through the motions, especially the bartenders. They barely looked at us when taking the order and acted like they just wanted to get rid of us. Many times we had to flag down a waiter to get more water - they never came to check on us. 4) The bathrooms by the pool area and by the theater were often messy, out of toilet paper, soap, etc. I know these are busy areas, but they should be restocked often. 5) Our shore excursion on St. Thomas got messed up. I had reserved parasailing for 2:45, but the tickets we got on board were for 11:45, which conflicted with our Sapphire Beach excursion, so we had to cancel. I didn't have access on board, but at home I checked, and I have the confirmation for 2:45. Our kids were very disappointed to miss parasailing. There were no openings to reschedule. 6) It was discouraging to arrive at Great Stirrup Cay, and see Royal Carribbean's island right next to it, with all the fun stuff there, and not have any of that on Norweigian's island. The waterpark, the hot air balloon, etc is easily visible, but there are no activities like that on Great Stirrup Cay. 7) There was some wind and a threat of a storm, I believe, so my husband and son's jet ski reservation got cancelled, and all other times that afternoon were also cancelled, even though the weather cleared up. I understand if there are currents, other issues, etc. that might have affected it. But, the attendants were so rude about it! When my husband was told their reservation was cancelled, he simply asked if there would be any other times available in the afternoon, and they rudely said "No, ALL reservations are cancelled!" No explanation, etc. 8) The tender system back to the ship at Great Stirrup Cay needs work. We were there from 11-5:30, with the last tender at 5. I thought I would be plenty early getting ready to leave at 4. The line for the tender was incredibly long, the boarding process took forever, the disembarking process also was really long, so I ended up not getting back to the ship until 5:15. It should not take 1 hour 15 min to get back to the ship! That totally cuts into the time that could be spent on the island, if we have to cut it short by that amount of time! 9) The comedians were awesome - really enjoyed the shows and the comedy magician. Did not enjoy Rock of Ages at all - too campy. We did not see Velvet, as that also seemed very campy. 10) Paquito, the cruise director, while very professional and informative, was not "fun." We had Zach on our previous cruise, and he was hilarious! Was not the same experience. 11) We're big Bingo fans, but seriously, they did the exact same jokes that we heard last year on the Getaway. Do they all get the same script? It's incredibly boring and repetitive to hear the same things over and over. 12) Disembarkation was absolutely awful. There were delays in the terminal (not sure whether that was from Norwegian's side or customs) but the line to disembark was ridiculously long. It wound all the way around O'Sheenans back and forth through the casino, then out. Luckily, we were not in a rush, but I can't imagine if we had a flight to catch! Then, we were led out onto the deck far away from the gangway, and it was pouring rain. We had to inch along the deck in the rain in that line, until we finally reached the covered gangway. We should've been led out the door closest to the gangway, given ponchos, or held inside until we could just walk right to the gangway instead of waiting in line the rain. We were absolutely soaked by the time we got inside! 13) No one said goodbye as we were in the line to disembark - the crew members we saw were talking amongst themselves, and didn't even acknowledge us. 14) Buffet/bar times - For some reason, we had a hard time getting food and drinks at certain times of day. We always seemed to miss the meal times at the buffet, and it was always snack time when we wanted to get some food, especially in the afternoon. Since the snack stuff is the same every day, it got incredibly repetitive. A couple nights after a show, or whatever, we tried to find a bar to get frozen drinks at, and a lot of the bars were closed, and the few that were open were so incredibly busy that I couldn't get close enough to order the drinks. Besides the fact that the bartenders would never look up to see who wanted to order. We didn't have this problem last time, so I'm not sure if the hours were different, or we just had bad luck? 15) Our cabin steward, Dasy (not sure if that the correct spelling) was awesome. He was very accomodating, and worked around our schedule several times when the kids slept in really long. 16) We knew going in that the Breakaway was the sister ship of the Getaway, and knew that many things were similar. But I found it a bit boring, because it was pretty much exactly the same. I felt like we were on the same cruise again (with the exceptions listed above.) Maybe change things up a little between ships? Some different restaurants, or something? We would not want to repeat that again, so will not be cruising on either ship again. 17) The adult pool is way too small. I never wanted to go there because people were packed in there like sardines! It was soooo crowded, it was claustrophobic. 18) The website is hard to use in some instances. When I ran into issues, it is very difficult to find ways to get in contact with Norwegian without having to call (and wait on hold forever.) The few email links I found did not work. The survey they sent to me after the cruise crashed with an error, and I was unable to get back to the page I wanted. For the first time, I was happy to be heading home, rather than having "cruise depression" as usual. :-( Read Less
7 Helpful Votes
Sail Date: June 2019
I chose this cruise for a mother daughter trip. Mom 62, DH’s 38 & 36. We started with a good embarkation. Day 1 Arrived at port June 2 at 10am and we were onboard by 10:30. So my platinum status was doing well. We headed to ... Read More
I chose this cruise for a mother daughter trip. Mom 62, DH’s 38 & 36. We started with a good embarkation. Day 1 Arrived at port June 2 at 10am and we were onboard by 10:30. So my platinum status was doing well. We headed to the coffee shop for a nice cold coffee. Ate lunch in Taste it was good. We were in our state room a mini balcony suite 11234 by 12:15. Nice space for 3. I really liked the double sink and large shower. Room Seward never did introduce himself but had several opportunities that day. Dinner at cagneys started our many mishaps. For One of my daughters I had bought her a four meal plan (other daughter was on my three free dinner plan). Cagneys couldn’t find the four meal plan purchased so they just said they’d charge al cart. I was to have my concierge adjust it later. We had excellent steaks, kinda odd that the one prime rib had a piece of fat bigger than a fillet. Never heard from concierge that day. No towel animals that night. Girls missed that just because it’s a cruising thing. Day 2 sea day- getting ready in the morning we blow a fuse? On the vanity so no plug ins to use. This was at 8 am. So we leave a note thinking they’d fix it when they make up the room. Going back to room several times during day. Room not done. It took 7 hours to clean but still no electricity. So I called the front desk and asked if it could please get done by 4 pm so we could get ready for dinner. At 4:15 it was fixed. So when they made up room they left a blue wet rag laying on my packing cube, never replaced dirty towels with clean ones, never made up couch for third person, and no towel animals again. So I had to call guest services again. Still never met room steward or concierge that day Saw burn the floor in theater it was good. After the show officers were introduced. One was in charge of towel animals. My girls looked at me cause I thought maybe they did away with them. Nope! Day 3- San Juan day. room service finally got things together after this day. Maybe we had a new one? Called concierge about daughters meal plan. He found it so I wasn’t crazy about purchasing it before cruise. We ate in o’Sheehans that day. Had my favorite Shepard’s pie. It was cold and potato’s on top were dry as a bone. Girls went zip lining and had a great time. I left a note on couch in evening for turn down service Towel animals? We have towel animals!! Day 4-St Thomas. We took kon tiki party barge and went to water island beach. Beach wasn’t that nice. Not a lot of chairs. We ate at the Manhattan dining room. Very nice Day 5-Tortola. We took Land and sea. Saw beautiful scenery. Ate at margaritaville for lunch which was a mistake. It took 1 1/2 hours to get all of our food. Which was good once we got it. Never again unless it’s free! Ate at le bistro for supper . Excellent food Day 6 relaxing sea day. We attended wine lovers the musical at noon. Show was excellent. We had a very rude group of women next to us visit the whole time loudly. My daughter and I asked our waitress twice if they could be told to keep it down. After the show was over a couple of ladies congratulated us for not knocking their blocks off. lol. They were so rude but we still liked the show. Had supper at Cagneys with my platinum status coupon. Again excellent food. Day 7- great stirrup cay. We had a small cabana and were told we had priority tender but it never happened. But I heard from other people that it took 2 hours to get off the ship. We enjoyed the beach and cabana. Headed back to look in shops before last tenders at 5. So it was 4 but the line was so long we just got in it. It took 45 minutes of waiting in line under very hot sun to tender back. My daughter had an umbrella so that helped. Would have loved to spent more time at the cabana but with the tendering situation it wasn’t all that worth it. Saw rock of ages. So good! We ate in moderno that night. Kinda a slow experience but good. So after this cruise with Norwegian I’m thinking of trying celebrity. I spoke with my concierge several times on the phone but never once did he contact me. I’m a platinum member but didn’t really feel it this time. This was my 14th ncl cruise and my 31st overall cruise. So I’m not a newby and usually not a complainer. But I just had to step in and voice my concerns way too many times this cruise. I didn’t have time to check my bill before we left but that one dinner that my daughter was charged for at cagneys was still on there after the concierge said he’d take care of it. My fault for not looking. Read Less
7 Helpful Votes
Sail Date: June 2019
Coming previously from the Oasis of the Seas from Royal Carribbean, I had high expectations. Comparing Norwegian to Royal Caribbean, it has left me rating Norwegian as just ok. The food is comparable, not much of a difference on this front ... Read More
Coming previously from the Oasis of the Seas from Royal Carribbean, I had high expectations. Comparing Norwegian to Royal Caribbean, it has left me rating Norwegian as just ok. The food is comparable, not much of a difference on this front - both are great! The bartenders are WAY better on Royal Caribbean... when you request a single in a tall glass, they will actually give you this. I had multiple occasions where I had to fight with the bartenders on the Breakaway to reduce the amount of alcohol in my drinks, and sometimes to completely remake them. They simply made them way too strong - and this is a common complaint from many fellow cruisers we came across. When we got to Stirrup Cay in the Bahamas, there was this "tender" process which was a complete nightmare. Luckily we overheard another family in the dining hall talking about signing up for a tender slot and were able to obtain letter E. Which meant we got on the island for around 12:15-12:30 (keep in mind, we arrived at 11). It was absolutely ridiculous that they still have not built a pier for this island and had to load the entire ship onto these tender boats both ways. Other cruisers were furious that we met with this process as 1/3 of their island time was taken up from this process. The pool was super small, and every day was completely packed. We were not able to use it once which was super disappointing. The rope courses require a sleeved shirt (despite the sign saying participants "should" wear a sleeved shirt, not making it mandatory). So I was unable to participate since the staff would not allow anything other than sleeves. My tank top which covered the entire shoulders was not enough and I was denied use (the straps were about the width of my hand). Lesson learned to pack actual "t-shirts" opposed to tanks and dresses going forward. On a more positive note... Josh, the shopping guide was AMAZING and was the best part of our vacation. He really goes above and beyond for guests on the ship. Any issues, he made sure they were resolved beyond expectations. The specialty dining was also well worth it, it was wonderful to sit outside for a few romantic meals in the evening. Overall, the trip was just ok. We have decided to go back to Royal Caribbean going forward as any issues they would go above and beyond to resolve it. Read Less
1 Helpful Vote
Sail Date: June 2019
The Breakaway was very clean, the staff on board was pleasant. The dining experience was exceptionally well. We dined at Cagney’s, which is one of the ala carte restaurants. I definitely recommend booking a reservation here. They have ... Read More
The Breakaway was very clean, the staff on board was pleasant. The dining experience was exceptionally well. We dined at Cagney’s, which is one of the ala carte restaurants. I definitely recommend booking a reservation here. They have options for everyone. We also ate at the French restaurant Le Bistro. Small and romantic- dress code applies. The other nights we ate between Taste and Savor. We chose this cruise because of the destination. All 3 ports were amazing. I had no expectations, but it was very enjoyable. Nobody was pushing you to buy things, and everyone was so nice. We did a non NCL tour in San Juan, PR. it was with a company called "Taste of San Juan." We walked and ate on our tour. Our tour guide was very personable and he explained everything, and gave us the history if he knew it. St. Thomas we did the skyride and then the Champagne Cataraman snorkel on the dancing dolphin - through NCL. that was an awesome experience as well. if you like to check out the beautiful landscape/ocean/and ocean life. this is the excursion for you. Tortola we just hung out and did the island beach break. our taxi bus driver was cool, he told us alot of the history and answered questions people had about the island. once you get to the beach you pay $5 per chair and umbrella and swim in the ocean or catch some rays. You are pretty much on your own until it is time to leave. There are resturants and bars along the beach and water activites you can do for a price. Read Less
4 Helpful Votes
Sail Date: June 2019
This was our first cruise with Norwegian. We've sailed with other cruise lines that we have enjoyed very much and were excited to try Norwegian. Although we had a wonderful time despite many issues, I'm not a fan of the ... Read More
This was our first cruise with Norwegian. We've sailed with other cruise lines that we have enjoyed very much and were excited to try Norwegian. Although we had a wonderful time despite many issues, I'm not a fan of the Breakaway. I want to start by saying the the Breakaway has an outstanding staff who were, for the most part, friendly and helpful. They made our cruise great. Our issues are not with the staff, but with the ship and cruise line in general. Embarkation was disorganized as was many of the events. Most of the popular events are held in the atrium, which is far too small to host such a large crowd. The atrium is positioned directly across from guest services, which makes it very difficult to speak to guest services over the din in the crowd and event. Our biggest complaint: none of the toilets flushed properly. Some not at all. It took several pushes on the buttons to make them flush, if they were going to flush at all. On a couple of occasions, after pumping the button in vain, our room's toilet flushed on its own hours later. A 3:00am startle that I didn't appreciate. When we spoke to guest services they told us that they were aware of the problem and that it is ship wide. The Breakaway has a strange layout. Needing to venture through the liquor store to buy sunscreen? Weird. It feels like the ship was meant to be laid out differently, but was rearranged in a much less optimal fashion. The "adults only" area is only during certain hours (7:00am - 6:00pm ?) then open to all ages the rest of the time. This is the first cruise ship we've been on that didn't have a 24/7 dedicated adults only area. When I mentioned this to a staff member they suggested I hang out in the library. Was she cracking wise or sincere? I don't know. But we didn't use the adults area anyway because nearly all of it is a smoking section. Breakaway has so many smoking areas that it stinks like a dirty ashtray through most of the common areas inside of the ship. Great if you're a smoker I suppose, but I am not. Speaking of adult only areas, they allowed children to sit at the bars and in the 18+ shows. Come on now Norwegian... set some standards! Trying to order a drink at a lounge bar late at night while next to a three year old whose screaming, slapping the bar, and grabbing at the cocktail fruit behind the bar was a new experience. Not one I want to repeat. A bright spot: The show "Rock of Ages" was magnificent! Credit where it is due; this was one of the best shows we've seen on a cruise. Likewise the comedic magician Jean-Pierre Parent was fabulous! And we really enjoyed Dylan Mandlsohn in the comedy club. No complaints about Norwegian's shows. Disembarkation was a nightmare. I have not ever been through such a cluster of a debarkation in all of my cruises - and we have sailed on ships with many more guests than the Breakaway. Norwegian just doesn't seem to know how to handle crowds. The disembarkation winding through the smoke filled areas of the ship was bad enough, but then they dumped us out into a thunderstorm without any cover. So here I am, already ill with something I contracted on-board the ship, now wheezing from the stinking smoke filled ship, dumped out in a thunderstorm to be drenched, and then dumped back into another air conditioned building where I am now wet, cold, and sick. Not a great impression to leave with a guest. Again, the staff of the Breakaway was the very best part of the cruise. They are amazing people. The staterooms were comfortable and the food was good. The excursions were a blast even if they were a bit disorganized to start. We had a good time despite the disorganization and lack of properly functioning toilets. However, Norwegian will not be a cruise line we first consider in the future. Maybe a third or forth choice, but no where near our first. Maybe it was just the Breakaway, but I'm not spending my hard earned money to find out. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this cruise for the ages of kids camp - kids activities! We were disappointed! The kids camps had way too many rules! My kids have cruised at least once a year for their entire life and they hated the kids clubs! This is the ... Read More
We chose this cruise for the ages of kids camp - kids activities! We were disappointed! The kids camps had way too many rules! My kids have cruised at least once a year for their entire life and they hated the kids clubs! This is the first cruise that they did not enjoy the camps! (They have cruise ncl two other times and we did not find it to be so restrictive as this time!) Main dining food was just okay but the add on dinners were amazing!! Comedians were amazing! Sids Pour house(forget full name) has amazing shows! Dialing pianos were great! We also booked “Velvet” and wish we had not taken our youngest to it- definitely not appropriate for kids! The show was great, though. Food was okay. 12152 and 12154 never went 12 hours without having to call maintenance to fix the flushing mechanism for toilet! It was a pain to not have a working toilet all the time!! Feel bad for anyone who gets those rooms until they fix the problem! Read Less
Sail Date: May 2019
We've stayed in the Haven on 3 other occasions. We have 4 kids and it is nice to be able to retreat to a controlled environment. However, this ship did not allow kids under 16 to lay out on the sun deck. And this was strictly ... Read More
We've stayed in the Haven on 3 other occasions. We have 4 kids and it is nice to be able to retreat to a controlled environment. However, this ship did not allow kids under 16 to lay out on the sun deck. And this was strictly enforced. So, if you have kids under 16 who want to lay out in the sun, you are out of luck. You must go with them outside the Haven and fight for a lounge. The problem is, they charge the kids to stay in the Haven, but don't allow them to use the Haven. Many parents were irate, complained with no outcome. I can't justify paying to stay here ever again. Secondly, this was the drunkest, smokiest cruise I've ever seen. The ship is ill-designed with the majority of restaurants steps away from the casino. So if you enjoy second hand smoking while eating, you're in luck. The noodle bar was smack in the middle of the casino. Gross. Also, no drinking age. The Haven was filled with drunk 16 and 17 year olds. So, you're too young to lay in the sun, but old enough to get loaded and obnoxious. It was the worst cruise I've ever taken. Really. Also, the Haven has it's own restaurant. However, the menu is the same everyday throughout the cruise. The cabin was nice and the Haven breakfast was good. Not enough though to make up for the shortcomings. Read Less
5 Helpful Votes
Sail Date: May 2019
Let me start by saying we are all seasoned cruisers. I've cruised 40 plus times, my daughters have cruised eight times, and my parents have logged more than seventy cruises. We know the good, the bad, and everything in between when ... Read More
Let me start by saying we are all seasoned cruisers. I've cruised 40 plus times, my daughters have cruised eight times, and my parents have logged more than seventy cruises. We know the good, the bad, and everything in between when it comes to cruising. We have all sailed NCL in the past with no problems. No, it's not the caliber of Celebrity, but we picked the ship based on activities for my daughters (ages 15 and 13). Embarkation went relatively smooth (we arrived early) though they were not recognizing Latitudes members for priority embarkation (not a huge deal, the lines were short). Once we boarded the ship we made our way to Savor for lunch. Walking through 678 Ocean Place we noticed a strong odor of cigarette smoke, we came to find out it is because of the location of the casino on deck seven (with the casino in the middle of the ship that is open to three decks, the smell permeates). Throughout the cruise, the smell of cigarette smoke was quite strong throughout 678 Ocean Place. The service for lunch at Savor was lacking, but we figured it was just first day issues. Turns out, it was only a precursor for things to come. Throughout the cruise we noticed the service was just dismal. Drinks were seldom refilled at meals, tables seldom bussed, and the general attitude of most (not all) the crew was definitely not up to standards. Our cabin attendant (midship mini suite) was virtually nonexistent. We had to ask daily for ice, our cabin was never vacuumed (even from the cruise before as we found trash left from two weeks prior), the sheets were never changed, dirty beverage glasses were not removed and replaced, we did not have a bath mat for the last half of the cruise, and there were days that our cabin would not be "cleaned" until 3:30-4:00 (despite our "make-up room light being on since 8:00am). He also complained about being overworked which was pretty uncalled for, especially on the second day of the cruise. We would ask crew members questions only to be told "I just came on this ship" (& perhaps that is the majority of the problem, perhaps it's a training ship). The ship itself is nice, though almost always felt crowded (much unlike far larger Oasis Class ships). The activities that are offered are abundant. The water slides were great, but one of the two drop slides was broken our entire cruise and the other one was down a good bit. Without a doubt one of the best ropes courses my daughters have ever done, though don't try to do it on a sea day, it will almost always be too windy. The comedy on the ship was excellent! Our cabin was fine, though smaller than similar cabin categories on other ships & lines. The balcony was tiny, the smallest we've had on any ship. I'm not sure who designed the ship, but it could really use some improvements (casino open to other decks, jogging path literally runs through commonly congested areas). I will say, the condition of the ship was excellent (we've sailed a Carnival or two that were held together with duct tape). The itinerary was fantastic. We've been to all the ports on past cruises (except Harvest Caye which, while beautiful, was a ripoff - $7 for a bottle of water because they know they have you). Disembarkation was one of the smoothest, most well-organized we have ever experienced. It was great. All in all it was a great cruise and we made some incredible memories, however, this may be our last NCL cruise. It's easy to look past one or two lackluster crew members, but when almost every one of them shares the same attitude, it's hard to overlook. We expected more from NCL! Read Less
5 Helpful Votes
Sail Date: May 2019
We had sailed on its' sister ship, the Getaway, in October and enjoyed it so the Breakaway seemed like a slam dunk. Unfortunately, the entire middle of the ship smells like an old ashtray, caused by the casino and inadequate ... Read More
We had sailed on its' sister ship, the Getaway, in October and enjoyed it so the Breakaway seemed like a slam dunk. Unfortunately, the entire middle of the ship smells like an old ashtray, caused by the casino and inadequate ventilation. Going to the buffet for food was like lunchtime on a busy New York street....so we stuck to the specialty restaurants, where possible, so we could enjoy our meals. Debarkation at the Roatan port took forever - one girl even fainted from the heat and crowd- you'd think this was the first port NCL had ever been to. Totally disorganized and chaotic. Similarly, our final debarcation in Miami was an excercise in patience and heat endurance....again, poor organization. I would never select this ship to sail on again, particularly at this time of year with additional children and their free spirit drunken parents. I have never seen so many people pass out on a cruise...seriously! The only totally positive reviews for this ship will come from first time cruisers who love crushing crowds and have zero expectations. That said, the Wine Lovers musical was awesome! The specialty restaurants served great meals and were uncrowded because no one wanted to spend the money...their drink packages were more important to them. Overall...too many people! Read Less
2 Helpful Votes
Sail Date: May 2019
Went with family as a celebration of life for my dad who is ill. We stayed in the haven and was treated like royalty. Food was great, staff was AMAZING, things to do were great. The band at Syd Norman’s bar was great. My only upset ... Read More
Went with family as a celebration of life for my dad who is ill. We stayed in the haven and was treated like royalty. Food was great, staff was AMAZING, things to do were great. The band at Syd Norman’s bar was great. My only upset was the spa pool was cold and on past cruises it was really warm to hot. We went ahead and got 8 cruise next vouchers and can’t wait to go again. This cruise was one of the best. If I had any complaint was the spa pool and maybe the Cozumel port area not my favorite to use. In past cruises we got off on the first port with everything closer to boat and not two story. The two excursions we did were snorkeling in Honduras and th guys went fishing in Belize. The pool there was great but the cabana was not worth the money Read Less
1 Helpful Vote
Sail Date: May 2019
Just to keep it simple... the entertainment was fantastic! Cruise entertainment staff were wonderful, friendly, and encouraged everyone to participate. We took our son to Rock of Ages and we all loved it, sang along the whole time. Syd ... Read More
Just to keep it simple... the entertainment was fantastic! Cruise entertainment staff were wonderful, friendly, and encouraged everyone to participate. We took our son to Rock of Ages and we all loved it, sang along the whole time. Syd Norman’s was our favorite place all week, along with Howl at the Moon. The band, Switched, was so great as well.. I’m amazed I have a voice left. Lol Our food was really great, and it was an amazing time. Excursions.. we did Maya Cay in Belize. Loved this excursion - great beach time with a bucket of beer and no worries. We found a beach at a Harvest Cay and spent the day there. At Costa Maya, we visited the shops, had some lunch at the restaurant that overlooks the dolphin excursion, and returned to the ship. It was incredibly hot that day. Saw people being tended to by EMS, some appeared to be suffering from heat exposure and some appeared highly intoxicated. Not sure which, but either way, make sure you stay hydrated. Cozumel, do the Fury Cat excursion! Our second time and it just gets better! Highly recommend this for families looking for a fun time for all! Read Less
3 Helpful Votes
Sail Date: May 2019
Did the Western Caribbean itinerary out of Miami during the week of Memorial Day. The good: The staff, particularly the bar staff, was excellent. Howl at the Moon remains one of the best things on NCL. Dylan Mandlsohn had some great ... Read More
Did the Western Caribbean itinerary out of Miami during the week of Memorial Day. The good: The staff, particularly the bar staff, was excellent. Howl at the Moon remains one of the best things on NCL. Dylan Mandlsohn had some great comedy shows. Rock the Pour House with Guilty Pleasure was some great, great music (though see below.) Food and service in the specialty restaurants (we did Moderno, Teppanyaki and Cagney's) was, as expected, excellent. Cruise Director Paquito was personable and energetic and onboard activities were fun, though kind of run of the mill. Appreciated the extra space in our mini suite, which we bid on for an upgrade from our original balcony. Not so good: Beer taps in O'Sheehan's never worked -- it's not much of a sports bar/Irish pub if you don't have beer on tap, sorry. "Rock of Ages" was just flat out terrible, I've seen better high school musicals. Syd Norman's Pour House, despite the name, had no beer on tap and nothing you couldn't find in any other bar on the ship -- sorry, if you call it a "pour house," you need something more like the District Brewhouse on other NCL ships. The sound level in the Pour House, for both shows, was painfully loud. Harvest Caye is a waste of a port and the whole Western Caribbean itinerary (Roatan, Harvest Caye, Costa Maya, Cozumel) is just boring. Balconies on the Breakaway are comically small. Cruise over Memorial Day meant lots of kids, which normally wouldn't be an issue, but this cruise meant lots of unsupervised kids, ignored by parents and running around the ship screaming at all hours of the night. Read Less
3 Helpful Votes
Sail Date: May 2019
We previously sailed in the Haven on the Escape. We were in the Haven Spa Suites on the Breakaway. The Haven was fantastic- great staff. Bartenders outstanding. Food in Haven either fantastic or bad. Also service very slow- two plus hours ... Read More
We previously sailed in the Haven on the Escape. We were in the Haven Spa Suites on the Breakaway. The Haven was fantastic- great staff. Bartenders outstanding. Food in Haven either fantastic or bad. Also service very slow- two plus hours for dinner or fast. Lunch over an hour a couple times. Spa was great. Specialty dining Cagneys horrible- cold then next undercooked. Teppinayki- average at best La Cucina was great Shows were good - Burn the Floor and Rock of Ages enjoyable Howl at the Moon- not good Main areas of ship crowded with rude people. Chair hogs and those who crammed into elevator when no room. Buffet nasty. Kids cutting in line on slides- 4 year old with no parents watching. Person clipping toes on pool deck. Expect that on Carnival not NCL. Escape much nicer ship. There were good and bad things. Would cruise NCL again but not Breakaway. Read Less
4 Helpful Votes
Sail Date: May 2019
Never thought I would enjoy the cruise experience, so I waited a LONG time to take my first cruise vacation... To my surprise however, the wife and I had a fantastic time on this vacation!! The ship was in great shape and the staff were ... Read More
Never thought I would enjoy the cruise experience, so I waited a LONG time to take my first cruise vacation... To my surprise however, the wife and I had a fantastic time on this vacation!! The ship was in great shape and the staff were all excellent! The "washy-washy" ladies at the entrance to the Garden Cafe would start your meal with a smile and the little ladies walking around singing some song about the coffee they were serving was really cute (and we don't even drink coffee LOL). The entertainment onboard was top notch and the staff that ran all the little shows/quizzes and other things in the ships atrium area were all fantastic. If I had any complaints they would be this: The world has too many people that think they are the center of the universe these days. It was sad to see the way some guests treated the bartenders and staff on the ship. Granted everything wasn't instantaneous service with that many people wanting a drink or whatever... but come on... you are on vacation and the world isn't going to end because you waited a few minutes for service. To sum it up... We really enjoyed the "freestyle" cruising NCL offers and will be going back again!!!! Read Less
5 Helpful Votes
Sail Date: May 2019
Let me just start by saying this is my first time ever writing a review. I travel quite extensively and I’ve had great times and good times and I roll with the punches regardless. I’m truly not hard to please so………Let me tell ... Read More
Let me just start by saying this is my first time ever writing a review. I travel quite extensively and I’ve had great times and good times and I roll with the punches regardless. I’m truly not hard to please so………Let me tell you about my cruise on the Norwegian Breakaway from May 19th – May 26th. Boarding - We boarded a bus from Miami Airport to the ship. While on the bus we received an impromptu tour while in route, which was fine. However, after arrival and getting off the bus we were herded into the line to board, employees began yelling hurry, hurry, why don’t you have your passports ready?? Fill out this form or you can’t board the ship. Hurry up. It would have been nice to be told on the bus to have things ready. The line was long but in fairness did move relatively fast. Food - Once on board and after the mandatory safety briefing we began to settle in. First, the food on board the ship was pretty good overall. The buffet had a decent variety. The complimentary restaurants and pay restaurants were both good. Interestingly enough service and quality of food improved with price. Pool – The pool was tiny considering the amount of people on board. People because saving seats because of the terrible wait for a drink. The main pool is flanked by four hot tubs, (Not my thing), but any given day one or more would be covered with netting and not able to be used. Why? Your guess is as good as mine. Once again, no poolside services either. Service – The service on this ship was slow to non-existent. Getting a drink poolside was awful. There were two bars poolside and on any given day the line was terrible. The bar staff was “Mostly” friendly but completely overwhelmed and understaffed. Not one person walking around taking drink orders, not one! It was so bad; people began getting the maximum number of drinks possible per card rather than stand in the long line again. I began to walk to lower floors in hopes of not finding a line. What a pain and no luck there either. We quickly realized that pre-paying your tips is a really bad concept, because I can assure you the incentive to provide good service is gone. I would much rather pay for good service “provided” rather than be forced to pay for mediocre to no service. Needless to say, we are all mad about the $200 we pre-paid for tips……….What a joke! Ports – Time allotted for each port was insufficient but we knew that going in so can’t really complain about that. However, the actual act of disembarking was terrible. We literally stood in line, winding down the stairways for a minimum of 45 minutes. Getting back on wasn’t nearly as bad. The Bahama’s, we were promised Nassau we got Great Stirrup Cay. No explanation given as to why the change, just deal with it. This was truly a nightmare. In order to visit we had to tender from the main boat. You had to arrange your own tender time, which we did; we were supposed to leave by 12:15. Well, after waiting and waiting we finally got called only to now stand in line for another hour or so. We finally boarded our tender and arrived at approximately 2:45. Great, we had to be back on the ship by 5!! First thing, we decide to grab a beer, one guy working the booth “Handwriting” everyone’s information so, 20 minutes later we had a beer! When asked why short staffed “well we have people on the boat and here”, is that my problem? Should it be? So, we made the best of our hour and a half before we, you guessed it stood in line for another hour to tender back to the ship. Can I really say I visited the Bahamas, I think not? Final Disembark – This must be the greatest disaster of them all. At this point, I was truly convinced the crew of the Norwegian Breakaway had no earthly idea any of the 4000 people on board were coming this week. We snaked several flights of stairs after finally getting to the deck we would disembark from, we were then routed the entire length of that floor which unfortunately meant a trip through the casino. It stunk so bad from cigarettes people were literally holding rags over there mouth to breathe through. This process took almost three hours, no exaggeration. We were so glad to finally get off of that ship. I could go on because there is much more but, suffice to say. If you are into terrible service, long lines for food and drinks and decent food the Norwegian Breakaway is for you! Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

Find a Norwegian Breakaway Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise