1 Helpful Vote
Sail Date: July 2019
We chose this cruise on our agents/friends' advise. Also my co-worker/friend has sailed on the Getaway with the same itinerary & loved it. The ship was well maintained & the crew was incredible. Chavan, our waiter at Savor ... Read More
We chose this cruise on our agents/friends' advise. Also my co-worker/friend has sailed on the Getaway with the same itinerary & loved it. The ship was well maintained & the crew was incredible. Chavan, our waiter at Savor is the BEST! Paul, our bartender at the pool remembered us each time we ordered. Everyone was always friendly & happy to answer questions or help if needed. Weather was great...the captain did a wonderful job of going around a couple of storms. The pool are attendants were great at enforcing the adult only pool...no kids. Easy embarkation & disembarkation. I can't say enough about our experience! We enjoyed the shows onboard the Breakaway - although we missed Burn the Floor & Rock of Ages as we were having too much fun doing other stuff. We did our own excursions - taxis are easy to hail & we found it was MUCH cheaper to set up our own. We bought the Cruise Next vouchers...we are ready to go again!!! Read Less
2 Helpful Votes
Sail Date: July 2019
I traveled alone on this cruise in Cabin 11242. The cabin itself was very nice, but the configuration of the tiny balcony was not. The balcony of the cabin next door was at a slant to my balcony, so that I was almost facing my neighbor if ... Read More
I traveled alone on this cruise in Cabin 11242. The cabin itself was very nice, but the configuration of the tiny balcony was not. The balcony of the cabin next door was at a slant to my balcony, so that I was almost facing my neighbor if he was on his balcony. After the first day I did not go on my balcony at all. The luggage handlers abused my big bag to the point that one of the wheels was knocked completely off, along with a portion of the plastic. The bag was completely unusable for me. Guest services tried, but there was simply no good alternative for solving my problem. I was forced to buy the one big bag available in Cozumel--a fake Louis Vuitton for a ridiculous $250. I haven't had time to start dealing with the insurance carrier yet about this matter. I had to spend WAY too much time on the ship trying to do so. I thought the food on this ship was outstanding. I ate in two of the main dining rooms, the French restaurant twice, Cagney's, O'Sheehans, and the buffet. I had no complaint about any. Some of my favorite cruise food. I found the internet service very inadequate. I had so much trouble that the manager offered to refund me 60 minutes but must have forgotten to do it. The drink package was great except for the Pepsi products dispensed only at a bar in a glass, (no cans) and the fact that water is not included. The entertainment is not to my taste, but I knew that when I booked. "Velvet" was actually my favorite show. The casino folks were so kind and cordial to me, but the machines were not! Strictly a losing proposition. And it was smokey. But the disembarkation alone would keep me from going on a Norwegian ship from Miami until their new terminal is completed. I am 82 years old and was literally dragging off the ship after standing in a line reminiscent of one at Disneyworld. I can't imagine how long it took to get all those people off through one exit, at which they stopped the line from continuing after about 12 or so people passed through. They said it was because the facial recognition was "on the ship" but it was not. When I finally got to the terminal, there were 4 or 5 lanes for the facial recognition, and not one person in any line! It was beyond ridiculous. I've cruised 43 times, and have never experienced any disembarkation as bad as this one. And it seems it was so unnecessary. We just stood there in the heat waiting to check ourselves off the ship until we were permitted. Then once we were off, we never stopped walking, and no one even passed my creeping self. All I can suggest is that you be ready to get off with the first group called! Read Less
1 Helpful Vote
Sail Date: July 2019
I have a theory of why the Breakaway has so many negative reviews. I believe it is due to the ship calling New York City its homeport until recently relocating to Miami. I’ve sailed on 9 cruises (8 Carnival and 1 Norwegian). Only one ... Read More
I have a theory of why the Breakaway has so many negative reviews. I believe it is due to the ship calling New York City its homeport until recently relocating to Miami. I’ve sailed on 9 cruises (8 Carnival and 1 Norwegian). Only one cruise was unenjoyable and that cruise (on Carnival) was docked in New York. The cruise was not relaxing because our fellow passengers—a majority of them obviously from the NY area and taking advantage of their proximity to the pier—found it seemingly impossible to let their hair down and just BE NICE AND PATIENT. Passengers were pushy and raucous and their gruff attitudes were reflected in the service of the crew who obviously did not feel appreciated. (My apologies to any New Yorkers who I may have offended.) With this one exception, I have been overwhelmingly happy with my cruise experiences, so I was wary of changing cruise lines. It’s important to note that I have never booked one of Carnival’s pre-2000 built boats or taken one of the less-than-7 day cruises. I think a majority of people who have had a bad Carnival experience likely have done so. With that said, after my recent sailing on Norwegian Breakaway, I would likely sail NCL again if Norwegian and Carnival were the same price because NCL tops CCL in these areas: the food was slightly better in the dining rooms (buffet was comparable), the entertainment (music and shows) was quite a bit better for someone in my age group (52), I enjoyed the “free-style dining” vs a designated dining time, and having access to the Haven perks was awesome. (I was in cabin 15120 Courtyard Penthouse w/Balcony.) The demographics of the guests on Carnival’s Magic/Breeze/Liberty vs Breakaway were comparable and the overall quality of the ship was comparable. Several people on the Breakaway told me that they had been on other Norwegian ships and they liked the layouts of those ships better. I had anticipated this ship being/seeming larger than it did. It seems that the extra space (1,000 people) may be limited to the sleeping rooms and dining, as the public spaces don’t seem to take up any more room than the Carnival Magic or Breeze do. In fact, the Carnival public spaces (especially the atriums) seem a bit larger just because they are more open—kind of like a mall—whereas the Breakaway uses the spaces as enclosed/separate shops or restaurants that only show the façades. Haven: There is a reserved section in the theater for Haven guests, which is great—you don’t have to worry about not having a seat. The Haven dining room was the best dinner we had on the boat, even compared to the three specialty dinners we had. The private bar is also nice—you can always get a drink without waiting. The quiet covered deck area for lounging is terrific and I was pleased to find that the Haven pool had a 3.5-4’ deep segment. I have a fourteen-year-old daughter and even I believe they need to limit the Haven to older children. Young kids shouldn’t be allowed in this part of the ship. There was a fight in the whirlpool among three adults over some children bothering a man during my cruise. Some misc. things I wish I’d known in advance: Haven guests should check in curbside at the fancy little tent/awning located right before the regular luggage drop-off. I didn’t know this and my luggage got mixed in with the regular luggage. The room didn’t have a magnifying mirror—be sure to bring one. The room only has 2 outlets (I had read there were more in the suites, so I only brought an extension cord instead of a power strip). I’m glad I went with the suite with the tub in the bathroom instead of the tub by the bed—it would have been weird bathing in the bedroom with just me and my daughter. The balcony wasn’t as large as I thought it would be, but it was big enough. The room #15120 was in an excellent location and quiet—quick access to the concierge, buffet and elevator (if you can’t use stairs it wouldn’t be the best choice, though). The bed is a single king—it can’t be split apart into two beds, but it is very comfortable. I took a small fan and used it at night; if you’re not hot-natured you will probably be cool enough without a fan. My 14-year-old daughter used the unlimited wifi throughout the cruise with no complaints (this is simply amazing). Tipping: I wasn’t sure how much to tip in the Haven. This is what I did: $150 to butler, $100 to room steward, $100 to concierge, and $50 to concierge assistant. (Concierge booked me everything I wanted--dining, shows, tours--when I wanted it--after I got on the boat; they were absolutely terrific. I made my cruise reservation 10 days prior to the cruise, so everything was pretty much showing as "full" online. They also got me off the boat in time for a 10:55 a.m. flight.) I tipped the Haven bar guy who served me the most $30 on the last day. Tours: We saw manatees and star fish during a boat ride on the cruise line’s island. The water park at Costa Maya was disgustingly dirty—mold on the pool and the lazy river was as dirty as a real river. We left in an hour and went to the beach, which was having difficulty with sargassum moss (nets were set up in the swimming area to keep it out, but it smelled awful). Read Less
1 Helpful Vote
Sail Date: July 2019
We took this cruise so that our 9 year old daughter could see a sloth in Roatan Honduras. Fortunately, that went wonderfully! All of the ports were great. Embarkation and disembarkation were handled well although the disembarkation was ... Read More
We took this cruise so that our 9 year old daughter could see a sloth in Roatan Honduras. Fortunately, that went wonderfully! All of the ports were great. Embarkation and disembarkation were handled well although the disembarkation was a little late, but only by 15-20 minutes. Not a big deal at all. The ship: The ship was nice and things seemed refreshed. The pools are NOT good. They are not sufficient for the number of people on board and I'm pretty sure that after about an hour, the makeup of the pool was about 50% water, 50% pee. The slides were great and our daughter liked them. The putt putt course was nice My daughter loved the sky-hike type thing, especially the "walk the plank" part. That was really neat. The wait was about 30-45 minutes, but it was worth it. The cabin was nice although at night the toilet would fill with water and you'd have to push the flush thing about 15 times (no exaggeration) before it would flush. Always a joy in the wee hours of the morning to have to hold your pee while repeatedly pushing the toilet flush button. Service was the worst I have ever had on a cruise (20+ cruises). Most, not all, of the workers seemed like they didn't care if you were happy. There were eyerolls when asking for ice cream from the ice cream person. Same from a waiter when asking for a drink. The mandatory "tip" aka service charge has removed any incentive for the employees to provide good service. I will not return simply because the service was so bad, but.... The food was also the worst I have had on a cruise. It all seemed microwaved or from a freezer. No lobster night. To get seated, you may wait 30-45 minutes. Only two of the waiters we had were passable as good. One of the good ones disappeared for about 20 minutes and came back smelling like a cigarette. Tables weren't cleared/cleaned like other cruises. Entertainment was mostly by reservation only. We got to watch "burn the floor" and it was a good show. Every other cruise I have been on you could just show up and find a seat. Also, when booking this cruise, they promised free wifi, drinks, excursion credits, but after booking it was all gone. And customer service literally told my wife she messed it up and she should have had someone do it for her. Not your typical customer service response. To put it plainly, I wouldn't cruise with Norwegian again. Read Less
Sail Date: July 2019
I have been on the Breakaway from NY on 2 other occasions, in the past the staff was friendly and the food offerings had better varieties and better quality. This time around the overall experience was not good at all. The staff were not ... Read More
I have been on the Breakaway from NY on 2 other occasions, in the past the staff was friendly and the food offerings had better varieties and better quality. This time around the overall experience was not good at all. The staff were not really friendly at all, most the employees came across angry. They allowed smoking in the casinos and the ventilation was horrible. The general dining restaurants were at best OK and the wait service at Teppenaki was not good at all, but the cook was very good. On the nights at the Garden Cafe that was specialty nights, it turned out to be just plain buffet food, not special at all. We had a spa balcony cabin with unlimited access to the spa, that was not a change from our prior trips, clean, private spa with limited access, so it provided some haven for time to relax. Casino was terrible, the comps are horrible, so don't plan to get a lot of comps if you are playing at the casino, they are extremely cheap. We did not travel with our kids this time, but it seemed like there was a mild amount of kids on board and seemed well behaved. We we did a shore excursion and it went well. The main reason why I gave this a poor rating is due to 4 main issues 1- Food quality overall was less than good 2- Employees just did not seem to care and were not friendly 3- Disembarkation was extremely slow, even though we had priority disembarkation spent extra money for nothing 4- All inclusive with airfare but no opportunity to upgrade Read Less
1 Helpful Vote
Sail Date: July 2019
My wife and l tried to take in everything you had to offer: Comedy shows: Excellent!!! Dueling piano bar: Excellent!!! They did a fabulous job taking requests and miraculously pulled off 80% of them JP’s Magic show: ... Read More
My wife and l tried to take in everything you had to offer: Comedy shows: Excellent!!! Dueling piano bar: Excellent!!! They did a fabulous job taking requests and miraculously pulled off 80% of them JP’s Magic show: Excellent!!! Sid Norman’s Pour House band: Excellent voices, dancing and chemistry amongst the band!!! Pool party (not my scene, but it looked just like the movies with a lot of smiles, laughs and drinks... oh, and a bouncing beachball) Since the crowded pool was not my scene l was glad that we signed up for the thermal spa package. Not crowded, plenty of lounge chairs and air conditioned (plenty of heat in the jacuzzi and sauna but the AC is really nice when you need it). And also saw Velvet (a great acrobatic show set to music featuring some very talented artists/ acrobats). And everything was spotlessly clean I expected the excursions to be my favorite parts, and even though I had a lot of fun with them, my best memories were on the boat (and that doesn’t even take into account our honeymoon-related activities, which also took place on the boat). Seems most people ate at the Garden Cafe buffet. I wonder if they realize that Moderno, Savor, Taste, O’Sheahan’s don’t charge extra for bfast, lunch or dinner. The food was great!!! Read Less
1 Helpful Vote
Sail Date: July 2019
Embarkation was simple and easy. Went right into ship. However, very little direction given once you were on the ship. Room - Room was nice 9244. I suggest that room if you can get it as it has an oversize balcony. Service in ... Read More
Embarkation was simple and easy. Went right into ship. However, very little direction given once you were on the ship. Room - Room was nice 9244. I suggest that room if you can get it as it has an oversize balcony. Service in the room is far below what we have experienced on Royal Caribbean and/or Carnival. Simply, he made our bed and changed towels. Nothing more. The issue in the room was he charged us on the first day for a bottle of whisky and a red bull. However, we had never even opened the refrigerator. We finally (on the last day) got the charges off. The service wasn't bad it was just nothing like other cruise lines. Food - Simply put the idea of free style dinning is a farce. They tell you that you can choose from many different restaurants every night that are complimentary. However, they all serve the same menu. The food was usually luke warm at best as it is made in a central kitchen and then delivered around the ship. The food was simply mediocre. I have had better food at a Dennys. The first night we ate at O'Sheens (not sure how to spell it) it was without a doubt the worst service and worst meal we have ever had on a cruise ship. We were provided three waters and then our "waiter" took our order. Then we never saw from him again for over an hour. When they did finally deliver our prime ribs, they were disgusting. WAY over cooked and not even warm. The waiter set them down and walked away without speaking. It was so bad we simply left and went to the buffet. The buffet on the 15th floor is pretty good actually. Well staffed and well stocked. The service and attendants were awesome and friendly. Food was what you expected it to be.. Shows - Burning the Floor was one of the best I have seen on a ship, Broadway worthy. However, many shows cost extra money and you had to rush on the ship to make reservations. This is no an all inclusive ship. You have to pay for many many many things. They are constantly hounding you to attend an way over priced art action that is the same art you find on almost every ship and cruise line. Comedy shows were a bit raunchy for what was supposedly a PG13 show. Casino - STINKS, smells like an ashtray. The MALE dealers were almost all rude and unfriendly. The claimed to have $10 black jack tables but then rarely opened them up. The casino is in the central walk was so you are forced to walk through it. Then they are rude to children who stop and look at the lights. The casino was a serious letdown because of the attitude of the dealers. Numerous other players complained about the contrast between the male and female dealers. COMMUNICATIONS APP - DONT BUY IT. IT doesn't work. We spent $30 for all three of us to use it. The phone portion of the app never worked,...... NOT ONCE. We couldnt even call the front desk. The text messaging simply did not work. You would send the messages and the other person would never receive them. When you are using this to communicate with children this is a problem. I went to the desk to ask for a refund and was told they would not do it as it is all done electronically. Trivia games - These games were often and fun. Allowed for lots of people to play and participate. However, it is located next to and beneath an open air bar and many times you could not hear the game or movie that was playing. The staff who manages and run these fun games was outstanding. Children's games. They had many games around the ship and a full game room. However, $160 to play a video game is unbelievable. These are games that are .25 cents. The game rooms were mostly empty the entire cruise. The rock climbing wall only had one person running it with a line 50 people deep. He was eastern European with a serious rude attitude. The head three ropes and courses but only one attendant. The wait time exceeded two hours. Even after numerous people complained there was no change during the entire cruise. Putt Putt golf course did not have enough putters or balls. The game room had many games but not one had all the pieces. This room was a total wast. Both the game room and the library were full of kids screaming and yelling. There were no cruise staff there to maintain it in any way. Internet - When it worked it was "ok" at best. However, the round every minute so if you use it for 1 minute and 3 seconds they deduct 2 minutes. Since it takes a full minute to get connected, you are charged usually 3 -5 minutes to connect. If it is NOT free, dont pay for it. \ Excursions - we did the beach and snorkeling in Honduras. Enjoyed it. However, we basically paid $300 to ride a bus to a beach, borrow a make, snorkel and fins. The lunch that was served was terrible and not very good. This was our 18th cruise and first on Norwegian. We will most likely never cruise with them again. The free style dinning is not very good and the food is mediocre to below average. I would not cruise this cruise line again unless it was an unbelievable deal. Read Less
1 Helpful Vote
Sail Date: July 2019
Food: the main complimentary restaurants are mediocre at best. If you have the funds do at least 3 nights of speciality dining. Chaney’s was the best. The buffet was standard and we alway enjoyed it. They do seem to lack in tasty ... Read More
Food: the main complimentary restaurants are mediocre at best. If you have the funds do at least 3 nights of speciality dining. Chaney’s was the best. The buffet was standard and we alway enjoyed it. They do seem to lack in tasty desserts but the ice cream is yummy and always available. Room: prefect we had a balcony. Plenty of storage. Nice size and almost noise free. (White noise machine helps at night) we had room 8170 and loved it. Excisions and Ports: Amazing. We saw monkeys in Roatan, Mayan Pyramids in Costa Maya, and snorkeled in Harvest Caye (tip get off the ship early at Harvest Caye to get a good seat and swim in a empty beautiful pool. By 12 the place is packed. If you like to shop cozumel is for you. Second tip bring your own water bottles and bring them every where you go. We used our the time. Amenities: slides, rope course and pool is nice but the pool is full by 10. Chairs gone by 9:30. Get up early if staying on board and stake your claim with towels and clips to keep them there. Entertainment. Not a fan. Tried. It was either not good or more for teenagers. We brought movies downloaded on iPads as the tv has Minimal to watch. Is it a Disney Cruise? No it is not but we still had fun. Last tip plan on spending more than you think as many things cost extra. Without the drink plan plan on spending 9-16 dollars a drink. Also bring an air freshener for you bathroom. It helps. Service can be slow, staff nice but not really knowledgeable, and get to embarkation early if you can. First people there get on the ship first and parking at the port is tricky. We got there by 9:00. On by 11:00 Read Less
1 Helpful Vote
Sail Date: June 2019
We had planned a cruise out of Galveston, but the Carnival Vista cancelled our cruise at the last minute so this was a very late booking, basically a few weeks before the ship sailed. We were determined to go on a cruise in that ... Read More
We had planned a cruise out of Galveston, but the Carnival Vista cancelled our cruise at the last minute so this was a very late booking, basically a few weeks before the ship sailed. We were determined to go on a cruise in that particular week, -- as we had all taken off work. We are frequent cruisers, but this was our first NCL cruise. Typically, we cruise RCC in the SKY or STAR class, so we were excited to experience The Haven service as I had read so much about it. We flew into Miami the day before and stayed at the Hyatt Brickell, which was very nice. We took a private service taxi to the ship and arrived around 11. The drop off was horrible as our driver was trying to stop at The Haven check in area, and there were 2 employees fighting amongst themselves about where we were allowed to get out of the car. It was overall awful. Lots of screaming between these 2 men, not a good way to start a relaxing vacation. I found the Haven Entry area not very organized and felt overall very confused on who we were following, etc. Once we made our way to The Haven waiting room, things did improve though. We were escortedt up to The Haven area & we sat there for a while. It didn't feel very special to be honest with you. We do realize they had just gotten their last guest off, and we were coming in, so we gave them a pass.. it just seemed a little hectic overall. Eventually we found our way to lunch at Margaritaville, which is free on day 1 for Haven guest. We had to wait forever for them to open and seat us, and the hostess had terrible guest relations skills. Everyone was mad... it was hot and we had to wait at least an hour after the time they said it was open. The food and service were ok, once again, we felt like it was due to people going and coming. I am sure turning these ships over is very difficult to manage. After 1 we went to our room, which was an Aft Facing Suite on deck 10. The room was very nice, we had 2 baths, which was important for 3 women. The 2nd shower was not used as it was sooo tiny, i can't figure how anyone could fit. But the Master Bath Tub and Shower were Fabulous. Best bathroom I have ever had on any cruise ship. The Master bedroom was pretty much all bed, very hard to move around the room - but the bed was very comfortable. We loved the HUGE balcony on the back, and overall the room was great. Next time, I would stay in The Haven proper though. I always felt like we were not as welcome as though guest who are in the Haven area. Our balcony also tended to have black soot on the deck... from the engines.. I will say the Private Haven Restaurant was wonderful, both service and quality of food. Yes, its the same menu everyday, but we ate there almost exclusively, and loved it. We also at Ocean Blue, which was nice, as well as the Brazillian Steak house. Overall, I thought the food was better than what I have had on RCC. I did not enjoy the Haven Pool as it is very small, and there were many children in it. It was July, so I guess that should be expected. I typically cruise in September or October - less children...but thats another subject. We enjoyed the Dualing Piano Show, but did not have time to see the main show... it was hard to schedule everything with port days, excursions, dinner reserations, etc. I did discover I like the larger ships - Oasis class. The walking track on this ship was very very small. Our room steward and Butler were very good, and I felt like they went above and beyond to help us. I enjoyed this cruise, however, for the cost I would have likely preferred Sky Class on RCC. There were many good things about this cruise, however, overall I have decided I will likely cruise RCC vs NCL in the future. Read Less
1 Helpful Vote
Sail Date: June 2019
Chose this ship for the Ports and Entertainment. Had a wonderful relaxing trip. I sailed solo but in an OV cabin. Embarkation was fairly easy. They changed the terminal while they build the new one, so it was a little more hectic but I ... Read More
Chose this ship for the Ports and Entertainment. Had a wonderful relaxing trip. I sailed solo but in an OV cabin. Embarkation was fairly easy. They changed the terminal while they build the new one, so it was a little more hectic but I was on the ship within 30 minutes of parking. I tried Cagney's and Moderno for dining. Both were good, but I enjoyed my breakfasts and dinner at Savor just as much. As for activities, I enjoyed the pool and Spice during the day. I have used the spa on this ship on other cruises, but I was too busy and never got there this time. For entertainment, I loved the Howl at the Moon show, the Switch band at the Pour house and the comedians. As always the service was top notch. My cabin steward Alicia was so friendly and helpful. She really help make my cruise great. For excursions, in Roatan we walked to a taxi stand and asked to go see Monkey's and Sloths. The cab driver took care of the rest and it was my favorite part of the trip! In Harvest Cay I just did a beach day with a little shopping. In Costa Maya we got a cab to the beach and enjoyed a wonderful lunch great views. By the last port, Cozumel, usually my favorite, I was tired so just shopped and went back to the ship to rest. Debarkation was easy and fast. Read Less
1 Helpful Vote
Sail Date: June 2019
I Cruised in Norwegian Breakaway. Went on for Western Caribbean for 7 days with my wife for honeymoon. Disembark and embarkation was so smooth. Norwegian Breakaway is huge cruise. Service people are helpful with full of smile all time. ... Read More
I Cruised in Norwegian Breakaway. Went on for Western Caribbean for 7 days with my wife for honeymoon. Disembark and embarkation was so smooth. Norwegian Breakaway is huge cruise. Service people are helpful with full of smile all time. Food was awesome and had so many varieties for all time. Shore Excursion staffs are awesome and assisted me a lot. I felt excursion is bit expensive but once you book it, don't have to worry about anything else. Cruise is so big that will hold so many people which means there will be less place near the pool, so get to the pool soon and so that there will be a place for you. I choose Inside Stateroom, which was good for us since most of the time won't be in room. The staterooms are kept clean by the steward. Carry few nice formal dresses so that you can do some photo shoots, since they do good job in taking good pictures. On whole it was a very good experience. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this particular cruise because it fit with the time and the itinery that we wanted. We had the 3 night speciality dinner package and the unlimited drink package and I can honestly say without them this trip would have been an ... Read More
We chose this particular cruise because it fit with the time and the itinery that we wanted. We had the 3 night speciality dinner package and the unlimited drink package and I can honestly say without them this trip would have been an epic failure. The room steward was delightful and earned every dollar of his tip. The bartenders were overwhelmed by the shear number of guest on board that they had to serve that it was impossible for them to even ask your name much less carry on with pleasantries. The adult pool area could not support the overwhelming number of guests on board during sea days. The atrium was entirely too small for events to be held there as well. The food the the dining rooms was okay but I would not have been happy with it the entire week. The servers were are very courteous and attentive. Book your entertainment and dinner reservations PRIOR TO SAILING, otherwise after you set sail you will be in a long line waiting to make reservations only to be told that they are sold out. The ship had a lot to offer, however, most of the restaurants and entertainment was at an additional cost. We paid almost $3,000 for our stateroom for the week and spent $1,000 in the casino and about $50.00 in the shop for various items. I think that the entertainment should have been included. Disembarkation took entirely too long they only had 1 person checking pass ports as each person left the ship. I don't think that we will be back on NCL, until things improve. Read Less
1 Helpful Vote
Sail Date: June 2019
We were so excited to go on a cruise. We planned shore excursions for each port, got the drink package for on boat fun and were ready for a lot of fun. The excursions were awesome, every one was fun in a different way. But the service on ... Read More
We were so excited to go on a cruise. We planned shore excursions for each port, got the drink package for on boat fun and were ready for a lot of fun. The excursions were awesome, every one was fun in a different way. But the service on the boat was terrible. From day one we were not treated nicely by the outside bartender at Shakers. Because we had 7 days and the drink package, we decided to give each bar on the ship a try at some point. Everyone that worked there seemed miserable, with the exception of 5 employees. Everyone seemed overworked, no one went out of there way to be nice. When the bar was slow, we’d try to talk to the bartenders and it seemed like we were a bother. We were never drunk and with both of us being in the service industry we know how to treat people with respect. At the restaurants the servers were short with us, rude at some points. Like I said, there were 5-6 people that were nice, respectful and tried to make sure everyone had fun. May Ann and Juliet in the Manhattan room remembered us by name, they were always laughing and smiling and fun and happy to be around. Also, Hector, James and Jason at the Vibe Bar area... they always kept us laughing and they were nice to be around. Finally, Bernicio was the housekeeper for our room, he was super fast and respectful. He said good morning to us every morning and for them we were grateful. Room service however was a joke. We tried to order at least 4 times. The first time they told us 45 mins, we waited for over an hour and a half before trying to call them. They didn’t answer and we had to go to guest services to even just cancel it. The next 3 times we tried to call the phone rang for over 3 minutes without an answer so we decided room service wasn’t for us. My aunt is a diamond cruiser and she let us know this is not how it usually is, and this isn’t the treatment I received on my last Carnival cruise. I am not sure if it was because the people were overworked and tired, or if it was because we are a young same sex couple. Either way I thought it was insane because had the service been what it should be the cruise experience would have been elevated to another level. The only other thing that was upsetting is that everything comes with an additional cost, the Ice Bar has a cover charge, iced coffee has an added cost... and so much more. I can order $12-15 patron shots all day long if I want but I can’t get a $3 iced coffee without it being added to my bill. The way they keep people separated by $$ was sad also, there were 4+ restaurants we didn’t try because of the $70+ additional cost for the two of us, the Vibe beach club was for people that want to pay $200 more per person for the week to be separated from the rest of us, and the Haven for the wealthy, they have their own elevator, restaurant and pool and never need to associate themselves with the likes of the rest of us. As if all of the rest of us didn’t pay enough as it is to come on the cruise, we are made to feel worse than the people who spend more for them to get a better experience. The Wi-Fi was overpriced for the connectivity I received. We were in a window cabin on the 13th floor at the very front of the ship. I paid the $200 for unlimited Wi-Fi because I knew there may be times that I’d have to work on my vacation. To say it was slow was an understatement. It would barely connect in the room, so if I had to work I’d have to bring everything down to a common area downstairs work then bring everything back to the room. It was inconvenient for the price charged. The internet manager was a joke and said he’d reset it, but nothing changed. Like I said previously if it weren’t for the 5-6 people we named earlier the entire experience on the boat would have been extremely upsetting. The people at the ports were extremely friendly, the ports were clean and the excursions were fantastic. The ship, could not compare to the people we met off the ship. The public bathrooms on the ship were not kept up late at night, they were dirty or out of paper towels or toilet paper. All in all, the cruise was disappointing, but the ports were extremely fun. We will cruise again, however it will not be with Norwegian. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise on the recommendation of our travel agent as providing the best value for the money during the week we could go. It did not disappoint. First of all, prior to leaving I had read some of the more recent reviews and I ... Read More
We chose this cruise on the recommendation of our travel agent as providing the best value for the money during the week we could go. It did not disappoint. First of all, prior to leaving I had read some of the more recent reviews and I was somewhat concerned after reading about terrible overcrowding, disorganization, and overworked, disengaged staff. To be honest, it almost makes me wonder if we went on the same ship. We found the Breakaway to be very nice, near spotlessly clean all week, and the staff nothing but attentive, positive and helpful. We have never had better service on any vacation or experience. Our stateroom steward was incredible - doing his work consistently well without once interrupting us while we were in the room. Our trip wasn't perfect - we did have a couple of issues. First, our son's bag didn't make it into our room. The first step/search turned up nothing. However, I got multiple contacts regarding it and late the first night it appeared outside our door. Later in the week, we had a problem with the toilet in our room and it was fixed within three hours. On both occasions the staff responded quickly and graciously and resolved the issues. The food? Nothing short of INCREDIBLE. We ate at three of the specialty restaurants and all three main dining rooms. Superb each meal. Hard to believe I was eating on a cruise ship. We didn't eat at the buffet often, but when we did we found it fresh and very good overall for buffet food. One note about he buffet - if you saw food on the floor or a table it had just been dropped there. The wait staff kept the Garden Cafe near flawlessly clean in spite of the fact that there were hundreds of people eating in that area. I do have two areas of criticism - both consistently mentioned in these reviews. First, the reviews mentioning the smoke smell and layout of the casino are exactly right and on target. My wife and son noticed the smell the first time we walked through that area. Everything else about the ship screams "excellence" except this area. We do not gamble and simply decided to go down to the sixth floor to cross the ship. The second criticism involves the atrium. Many reviews say it is chaotic and way to small for the volume of people and activities held there. On target once again. I get what Norwegian tried to do with this space - create a "vibe" with people and constant activity in this area. The result is often overcrowding and noise so great that you cannot hear your conversation with the smiling representative at the guest services desk. This was especially true in the evenings. I found the communication to be excellent about everything. Each evening our steward left the publication for the next day that told us everything we needed to know. The TV in the room allowed us to check our planned activities and the charges to our account each day. I found Norwegian to be very transparent and consistent about extra charges. You might not like or agree with them, but they are at least communicated to you. There were no surprises with anything I had to pay extra for. Overall, a great, excellent experience. Our family would go again. Read Less
Sail Date: June 2019
This ship was way too overcrowded. On day one we couldnt even find a seat when boarding the ship in the main buffet area. Day 2 at sea the pool was so full people just sat on the edges - there was no room to swim. There was also no ... Read More
This ship was way too overcrowded. On day one we couldnt even find a seat when boarding the ship in the main buffet area. Day 2 at sea the pool was so full people just sat on the edges - there was no room to swim. There was also no where to sit, every chair had towels or people on it. Day 3 was our first excursion. We waited in line from 9:00-10:05am to get off the ship to get to our 9:45am excursion. Thankfully they waited for us. Day 4 was the private island - Harvest Caye, Belize. When we got off the ship there was a huge pool and beach. Not a single chair was available at this pool. The beach was also overcrowded. We ended up staying for about 45 minutes then got back on the ship. The credit card machine was broken at the swim up bar. Day 5 we tried to eat at O'Shehans. there was a 30 minute wait to get in. Every time we tried to eat at the buffet it was hard to find a seat. On day 2 I went to make reservations in the main restaurant and was told the only thing available was 5pm or after 9:30pm the entire week! There were way too many people on this ship which ruined the whole experience. We've been on several cruise lines including Norwegian and have never experienced anything like this. We likely won't do Norwegian again. Read Less
Sail Date: June 2019
We made the fourth family cruise trip on the occasion of my son's 7th birthday, they assured us to buy that our cabin would be very close to that of our children only when we went down the stairs: which was not at all true since the ... Read More
We made the fourth family cruise trip on the occasion of my son's 7th birthday, they assured us to buy that our cabin would be very close to that of our children only when we went down the stairs: which was not at all true since the cabin of our children was on the ground floor, but to get there we had to take a long tour and also between the halls with difficulty to get our bearings, we went to a guest service and could not make any changes, which was a difficulty for the seven days of the trip. Most of the shows had extra cost, which left us with little entertainment at night, in the boat's publicity there is a bowling game and other things to do, which on board have extra costs while on other cruise lines specify what has extra costs with that you know you should have more budget for those activities. The food was excellent in variety and delicious, both in the buffet and in the dining rooms for dinner. They called for a family party and only lasted half an hour and told us that we should go out because the adult party was still going on, which was quite uncomfortable with the excited child taking it out because the activity below was not for his age. In general terms the cruise was good but there are aspects to improve, it is cheaper than other shipping companies but it seems that they want to recover money with all the extra costs on board. Read Less
Sail Date: June 2019
Norwegian's various activity choices and freestyle dining make it an easy pick for us. We are just under platinum members and this was roughly our 8th cruise on NCL. We have been on other cruise lines, but prefer this one the best ... Read More
Norwegian's various activity choices and freestyle dining make it an easy pick for us. We are just under platinum members and this was roughly our 8th cruise on NCL. We have been on other cruise lines, but prefer this one the best because we don't like kids (on vacation) and we love food. We can do whatever we want, whenever we want. We tend to be kind of anti-social so for us to NOT to be forced to have to sit with strangers and make fake small talk is a plus. We also like to take naps and do things on a whim, so the fact that we can go and eat wherever we want or change reservations or just show up... makes all the difference. The food in the various restaurants are definitely a draw, as I've been on all major cruise lines before, and they have the best quality food that is available around my schedule. We got the drink package and the food package (it's our go-to choices when they have the freestyle offers) and were very happy with both and worth the cost for taxes and tips. We love the options of the specialty restaurants because every night feels like date night, and even though the food in the regular places is really good, these feel just a little bit more special. We are a bit cheap when it comes to drinking, so the drink package makes us feel like we are splurging. The variety of bars and the different drinks were fun to try, again without having to feel like we were spending a lot of money or having to feel guilty for paying money for a drink we didn't like. I was a little upset with the small amounts of food in the appetizer section of one the pay restaurants. At the french place, I got three small scallops on a plate... which were more of an amuse bouche more than an appetizer and almost looked comical because it was just so small and sad looking, even though it was delicious. Although, in the end, there was more than enough food to satiate any appetite, it still felt like I was getting a tiny amount when I (technically) paid more for it. Plus, the choice of only two appetizers feels limited (with the meal plan you can choose two apps, a main, and a dessert). Again, its more than enough food, but I like options and sometimes get overwhelmed. I would have been perfectly happy with 3 scallops if I could have tried other things (like the soups are amazing and worth every penny at the French restaurant but...so are the other apps). The only other upsetting 'food' thing is that it's a Pepsi ship (bleh!) and the coffee is never consistent. Technically not a big deal, other ships that feature coke products and better coffee are becoming more alluring. Although there are a lot of options for excursions, we aren't really excursion people. We get off the boat, walk around, and get back on and are happy with that. The options they have are just the same ones they always have. They don't really have options for people who aren't really into active activities. We had a 50 dollar credit each port but never really found something we liked to use it on (why am I paying to go to a resort to eat and drink when I can stay on the boat for 'free'? There needs to be something more than just sitting on a beach to get me to pay an extra 100$ per person) We did get a clamshell on the beach at their beautiful private island and that was pretty nice (simple, but nice to have on such a hot and sunny day). Their private island is really beafutiful with a small zoo, beautiful beach and pool area, and shops and a few places to eat (although you'll have to pay for food/drinks). I'm not normally a complainer, but my biggest complaint about this cruise was the up-selling of Cruise Next. One of the main reasons we choose NCL over any other cruises is because you feel like you have paid for your cruise that you get to enjoy and not feel bad for not being able to afford everything else. The last (and final) time we went on a Carnival cruise, we were inundated with nonstop up selling from pictures and drinks and shots and all these other things while we were having dinner or trying to walk around. We have never received that before on NCL until this trip. We were at the French restaurant and while we were eating, one of the NCL Cruise Next people stopped to talk to us. We were in the middle of eating so it was really awkward, even though she appeared to be nice, It was still interrupting our meal just tell us to "don't forget to buy a cruise next thing because we have a special promotion (they didn't, they just allow you to buy more which isn't really special). Needless to say, by the time she was done, our food was not the same temperature as when we started. We had technically paid to eat at this restaurant and were still receiving an ad. I felt like it was tacky and very poor taste and sat with me for the rest of the trip because I felt like NCL was better than this. To her credit though, she did notate it was our anniversary and sent us a cake and strawberries to our room which was nice, but still... the experience did leave a bad taste in our mouths, especially since this was one of the main reasons we choose NCL - we get to enjoy the trip we paid for without feeling like we are missing out on upgrades or upsales. On other cruise lines, every time I sat down to eat I was being forced to look at choices I can have if only I pay 20$ more (like steak and lobster used to be free...whats up with that?!) or have to pose for a picture I don't want because I can take my own with my phone. NCL never used to have these (Don't think I didn't notice the 5$ up-charge for the shrimp cocktail at the steak restaurant... so tacky!) My only other complaint was how long disembarkation took. We lucked out and went the 'wrong' way and shaved half the time because people let us in, but even though we took our own luggage, we still had to wait over an hour in line. (If we went the 'right' way we would have been there for almost 2 hours easily). This is definitely something they need to work on - but it might not be their fault as we had to do a picture verification for customs. Still, when the dream is over and the vacation has come to an end, the very last thing you want to do is wait in line (with very little air condition) just to leave. Do yourself a favor and prepay for gratuities. It becomes such a pain to see it on your daily bill and try to figure out onboard credit that you can use vs ones you can't. (speaking of which, the onboard credit - refundable vs. nonrefundable is confusing and sometimes they don't even know how it works!). Most of the people working on the ship genuinely do a great job of service and many go above and beyond to make you feel special. We had a few magical moments when someone went above and beyond. Even if its a little embellishment in my cocktail or bringing me an extra taste of something on the side because I couldn't decide, its more than they have to do. Entertainment was pretty poor - we went to the rock and roll broadway show (we love broadway shows and other entertainment shows) and left about 10 minutes in. It was bad. So, so bad. What happened to the good headliner shows like Blue Man Group and Legally Blonde? Burn the floor was alright. They need to make the big shows more appealing to all audiences across the board. The smaller things like trivia and stuff are cute because they have really good people leading the entertainment that are funny and personable. NCL does a great job of personnel. Always pleasant. With this being said, I will most likely stick with NCL in the future. We had an amazing trip despite the few things that happened. I recently went on a Royal Carribean. The Starbucks coffee and the Coke machines almost make me want to switch over, but not quite... Read Less
4 Helpful Votes
Sail Date: June 2019
A wonderful opportunity to engage with other cultures at each Port of Call. This cruise will leave you wanting another. So much to do on board (entertainment) and on shore (excursions). The Cruise Director keeps the pace with a lot of ... Read More
A wonderful opportunity to engage with other cultures at each Port of Call. This cruise will leave you wanting another. So much to do on board (entertainment) and on shore (excursions). The Cruise Director keeps the pace with a lot of interesting games, parties for everyone, every age. The stores have incredible sales! Bring some shopping money.They have different levels of Splash Academy for small kids and teens. The restaurants are so incredible! Oh my! Such a variety, from sushi to Italian to steak. On the Breakaway, the Mandara Spa has something for everybody. Awesome experience! Service is always with a smile, the staff is very helpful and knowledgeable. The common areas are always clean. The staterooms are spacious. This boat is so huge, you forget you are cruising on the sea. No matter what your interests, they have fun already planned for you. Just sign up, you will not be disappointed. Read Less
1 Helpful Vote
Sail Date: June 2019
Loved the experience! Would most definitely do another cruise! It was very relaxing, the room size was great! The food at the buffet was good but felt bloated every time I ate. The Shanghai Bar was delicious Asian food! The only con, ... Read More
Loved the experience! Would most definitely do another cruise! It was very relaxing, the room size was great! The food at the buffet was good but felt bloated every time I ate. The Shanghai Bar was delicious Asian food! The only con, the pool is way to small for all those adults there, and was always crowded, I actually did not go swimming on the ships pool because of that. I loved Harvest Caye Honduras! Beautiful Island! Belize was beautiful as well! Costa Maya, not too thrilled about it, I really wanted to take a trip to Bacalar, however that didn’t happen because of the time...we ended up at a water park Mayan Lost Kingdom, which was nice! Cozumel was nice as well! My favorite was Honduras!!! The whole experience was amazing and just had a blast! The staff are all friendly! I now look forward to my next cruise in the Southern/ Eastern Caribbean! I can’t wait! Read Less
2 Helpful Votes
Sail Date: June 2019
I picked Norwegian because it had the best ratings of all of the cruise lines. It was my first cruise and was totally blown away by all of the love from the time we stepped foot on the ship to when we got back to Miami . The bar tenders ... Read More
I picked Norwegian because it had the best ratings of all of the cruise lines. It was my first cruise and was totally blown away by all of the love from the time we stepped foot on the ship to when we got back to Miami . The bar tenders knew our names and the cleanliness is beyond spectacular. My boyfriend and I did a few excursions. I recommend parasailing in Honduras, snorkeling in Costa Maya and renting scooters in Cozumel. Go and listen to Switch the band is amazing! The comedy shows are always fun too. We had a cabin with a balcony and will always cruise that way. Visit the Irish bar it’s open 24 hours for food and alcohol. I can’t wait to book another one with him and all of our kids and our mothers so we can still have fun. Our kids range from 20 boy, two 18 girls and 12 boy so there is a ton of stuff they can do but need the grandmothers to keep the youngest entertained. Definitely a great time ! Read Less
18 Helpful Votes
Sail Date: June 2019
I just returned from the June 23, 2019, sailing of the Norwegian Breakaway in the Haven. After a stellar cruise on the Breakaway in the Haven earlier this year in February, I left the ship disappointed this time.  I planned this cruise ... Read More
I just returned from the June 23, 2019, sailing of the Norwegian Breakaway in the Haven. After a stellar cruise on the Breakaway in the Haven earlier this year in February, I left the ship disappointed this time.  I planned this cruise as a belated 70th birthday gift for my mother, and it was just she and I traveling. I had booked us two cabins in the Haven—a Deluxe Owner’s Suite (16102) and a Haven Courtyard Penthouse (16704). I had previously sailed in the same Deluxe Owner’s Suite in February, so I felt confident in my cabin choices. To be clear, everything on our cruise was fine. Other than some minor annoyances, there were no major issues. The butler and cabin stewards were, not surprisingly, absolutely exceptional. The food in the Haven dining room was, with few exceptions, very good. And both suites were spacious and comfortable, if not particularly luxurious—think a nice Hilton, rather than a Four Seasons or St. Regis. With that said, it’s time for NCL to decide what it wants the Haven to be: a true first-class experience or something more akin to premium economy on an international flight. With recent price increases in the Haven, NCL is trying to have it both ways. They’re charging Haven passengers a first-class fare, but they’re providing a premium economy experience—which means the value proposition for booking the Haven is currently out of balance. So, it’s from this perspective that I’m writing this review. If you’re not interested in reading about the Haven experience, you may want to skip over to the next review. HAVEN EMBARKATION: The embarkation process was considerably better in Miami than in New Orleans or Vancouver, the only two other ports we’ve sailed on NCL with in the Haven. There was a Haven desk outside the terminal, and once you show your boarding passes, you’re escorted to security and then taken to a private holding area to check in and wait to board the ship. This holding area had snacks and drinks, and the entrances were staffed. However, there was insufficient seating. Toward the end of the 40 minutes we sat there, there were people left standing because there weren’t enough seats. I suspect this issue will be resolved when NCL opens its new terminal building later this year. We were then escorted on the ship and up to the Haven before general boarding started, and we were on the ship by 11:30am. HAVEN BUTLERS, STEWARDS & CONCIERGE: Every Haven stateroom is assigned a steward and a butler. We were fortunate to have an excellent butler, Naveen, who was a consummate professional. He proactively learned our preferences and, without fail, delivered exceptional service. Our stewards, Maria and Radwell, were comparably exceptional. They kept both staterooms spotless and went out of their way to be friendly and helpful. On the other hand, we encountered challenges with the concierge, Roy. He was either unwilling or unequipped to provide the level of service NCL advertises in the Haven. While he was occasionally friendly, simple requests seemed like a burden. For example, the app wasn’t letting me book a reservation at a restaurant even though it showed the time we wanted available, so we asked him to book it for us. He wrote it down in his legal pad, but after two days, we still hadn’t heard anything back from him and the reservation wasn’t appearing in our app. We just happened to cross paths with him outside the Haven in the atrium, and he told us he made a reservation for us—but wasn’t able to tell us what time he made it for. That left us with two unnecessary days of uncertainty regarding our Friday evening plans. Frustratingly, the concierge also didn’t communicate well. He’d tell us the wrong times to arrive to be escorted to a show—and then tell us we were told different times. He also never communicated the times the Haven staff would be available to escort guests back on to the ship at ports, which presented us with another unnecessary challenge. In general, these were simple problems to avoid. Part of it I blame on this particular staff member, but the other part I blame on NCL’s lack of clarity around Haven services to its guests. More on this later. Aside from mediocre service from the concierge, it’s staff members like Naveen, Maria and Radwell that have kept us sailing in the Haven. Unfortunately, because NCL has not invested enough in updating its Haven hard product, that means that the burden of providing the advertised Haven experience to guests rests entirely on the shoulders of the Haven staff. More on this later, too. HAVEN DINING ROOM: The food in the Haven dining room has always been good, and this time was no exception. There were new staff serving in the dining room, which came with its challenges—drink orders not fulfilled, general uneasiness with the job. But that should work itself out quickly with more experience. The maître d’, Jenipher, was very good, and when alerted to any issues, he took them seriously and worked to make things better.  Given the price premium for the Haven, it’s surprising, though, that NCL hasn’t done more with the menu in the Haven dining room. No lobster, not even once, on a Caribbean cruise? I can get that on a Carnival ship in a main dining room. While the items on the menu are well thought out and well prepared, the menu should provide greater variety. On my February cruise, the Haven dining room offered daily specials. But on this June cruise, no specials were offered, which meant I found myself eating the same items again and again for lunch and dinner . NCL has an opportunity to do more here, and, at least, provide consistency in service and more variety in its offerings. PORT EMBARKATION & DISEMBARKATION: Priority embarkation and disembarkation is supposed to be one of the big perks of the Haven, but I’ve never found it to pan out the way it should—particularly not on this cruise. For the record, part of the reason I book the Haven is specifically for this service. If this is important to you, too, don’t book the Haven thinking you’re getting a real value add in getting back on the ship. You’re not. For example, during our port day at Harvest Caye, we were escorted down to the gangway by the concierge. The real benefit of this is that you get to take a staff elevator, saving you from stopping at nearly every floor down from the top deck as you do every other time you use an elevator—because there is no dedicated Haven “express” elevator. The weather was miserable, and after a break between thunderstorms, we and everyone else tried to get back on the ship before it started up again. This meant an incredibly long, wet, chaotic wait. When I asked one of the ship’s officers where Haven guests should go, I was met with a dismissive, “There’s never special boarding for Haven.” They might want to check the NCL website because that is precisely the service that the cruise line is selling. An officer should know this. To be clear, my issue isn’t with waiting in line. However, when you specifically pay for a service focused around not having to wait in line, you get frustrated when it’s not offered. And traveling with my aging mother made this missing service important to us. Later, we were told that priority embarkation was only available during a limited, one-hour period of time––a time after nearly everyone had already boarded the ship. HAVEN HARD PRODUCT: As mentioned previously, Haven staterooms are certainly better than average. They provide ample space—particularly the Deluxe Owner’s Suite—and better amenities than you could find in a typical stateroom. But for whatever reason, NCL hasn’t emphasized luxury. Aside from a few tweaks, it doesn’t look like the furnishings in the Breakaway’s Haven staterooms have changed since the ship launched in 2013. The couches are dated and worn; the TVs are ancient with terrible, over-modulated sound; the table and chairs, while clean, are also dated and worn; there are obvious electrical issues that cause the main light fixtures to burn out repeatedly; and there were maintenance issues on the balcony that caused loud rattling noises while sailing. Again, none of these on their own are deal-breakers—but when you’re paying through the teeth for a product that’s promoted as “luxury,” it’s reasonable to expect that these Haven staterooms would get more attention than they’re obviously getting. One other thing to note is that staying on deck 16 has positive and negative attributes. On the positive side, you’re afforded some of the best views on the ship. The view from the Deluxe Owner’s Suite really is stunning—breezy, but stunning. On the negative side, it takes forever to get anywhere on the ship because there’s no “express” elevator for the Haven and only four of the eight elevators go to deck 16 on the forward side of the ship. Plan 8-10 minutes minimum for the elevator rides during busy times, and be prepared to stop at every floor. This would be an easy thing for NCL to adjust to make an immediate improvement on the Breakaway’s Haven experience. We’ve always been willing to overlook these shortcomings because the Haven staff are so amazing. But with one or two weak links in the staff like we had on this most recent sailing, it does cause you to start paying more attention to your surroundings. And as I’ve said before, the Haven burden falls too much on the backs of the concierge, butlers and stewards. IN CLOSING: With rising fares and no improvement in the quality of the services offered in the Haven, NCL needs to step up its game to make the Haven worth the extra cost. If they don’t, the value proposition is no longer there for this product. I think that this is a correctable problem for NCL, and I hope they’ll work to get things back in alignment. Until then, it makes me sad to say we’ll be looking for other options, and we’d encourage other travelers seeking the luxury “ship within a ship” concept to consider alternatives. Read Less
4 Helpful Votes
Sail Date: June 2019
Chose this ship due to the itinerary and description of its water park. The itinerary was good. Mostly we had chosen non-NCL shore excursions. Food was fairly good. We were disappointed in the entertainment. Unlike other cruises we have ... Read More
Chose this ship due to the itinerary and description of its water park. The itinerary was good. Mostly we had chosen non-NCL shore excursions. Food was fairly good. We were disappointed in the entertainment. Unlike other cruises we have taken, including an NCL cruise to Canada last fall, the Breakaway has moved some of its best entertainment to dinner shows that must be reserved and paid extra for. Another good show was free but had to be reserved. There was not a great show every night in the Theatre, something we had come to expect. There were two great dance shows that were free, but one of them had to be reserved in advance. There were brief shows in the dining room, but our grandchildren preferred to eat in the buffet. We tried to go to one of them without the grandchildren, but were seated too far from the performance area to see the performers much. Otherwise there was a Theatre show with 3 comedians, two of whom were not funny at all. There were 2 shows by the same so-so magician. There wasn't nearly enough evening entertainment suitable for children. The kids enjoyed the water slides, but the pool is very small for the size of the ship; the pool area is quite congested and has very few deck chairs with shade. Our balcony cabin was nice and had plenty of storage. The stewards no longer make the towel animals. Perhaps this is to save either time/money or environmental impact, but our grandchildren would have enjoyed those animals. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose the Breakaway because we had already sailed on the Escape and Getaway. The Breakaway unfortunately was not as nice. It needs some renovations to modernize. We only went twice to the main dining room, the other nights were at ... Read More
We chose the Breakaway because we had already sailed on the Escape and Getaway. The Breakaway unfortunately was not as nice. It needs some renovations to modernize. We only went twice to the main dining room, the other nights were at different specialty restaurants. The main dining room service was very slow. The food was fine but after sitting for two hours we had to leave. We didn't get one of the appetizers we ordered and our coffee never came. Our desserts did and our coffee cups, but no coffee. The specialty restaurants were awesome though. Our favorite was Le Bistro and ate there twice. Great service and food in all of them; La Cucino, Cagney's, Le Bistro and Tepynaki. In Tepynaki we had a 9:30pm reservation, couldn't get in earlier, and didn't get anything to eat till after 10:00pm. So a little slow, but very good food. Some of the bars were awesome. Our favorite was in H2O. But why is smoking/vaping allowed at the bar! Many times my husband and I would like to just sit at the bar and converse with other cruisers, but couldn't due to the smoke. I know they're designated areas where you can smoke, but I didn't think right at the bar was one of them. Read Less
1 Helpful Vote
Sail Date: June 2019
This was our first cruise, and we enjoyed our week on the Breakaway. Embarkation in Miami was very efficient. We went through the check in process quickly and the person assisting us was helpful and courteous. Getting onto the ship was ... Read More
This was our first cruise, and we enjoyed our week on the Breakaway. Embarkation in Miami was very efficient. We went through the check in process quickly and the person assisting us was helpful and courteous. Getting onto the ship was almost effortless—just a few drips to avoid since it was raining. Disembarkation was really the only negative (and not a game changer for us) as the line was REALLY long and weaved and twisted all around deck 7. We heard it was due to a new customs process. Our balcony cabin was fantastic. Cyril, the cabin steward, was great—friendly, courteous, and helpful. In the dining areas, we also experienced very friendly and courteous staff—not at all what some reviewers described. In fact, all of the staff that we encountered were pleasant. Our meals were all delicious—we mostly ate in the main dining rooms or specialty restaurants. We especially recommend Ocean Blue, Moderno, and Teppanyaki. For breakfast, be sure to check out the free buffet at Margaritaville for a quieter place with great views. We did the San Juan City Tour and the Island Beach Break (Tortola); those were our favorite excursions. While we enjoyed snorkeling in St Thomas and the Blue Lagoon Dolphin Encounter in Nassau, these were over-crowded and expensive. All of the shows that we attended—Velvet, Dueling Pianos, Rock of Ages, Burn the Floor—were very professionally performed. We would most definitely cruise on the Breakaway again. Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 4th trip on NCL and first time on Breakaway. Was on Getaway a few years ago and thought it would be much the same. It wasn't. We had to search for help, The wait staff left our food sitting. Even went so far as to bring ... Read More
This is my 4th trip on NCL and first time on Breakaway. Was on Getaway a few years ago and thought it would be much the same. It wasn't. We had to search for help, The wait staff left our food sitting. Even went so far as to bring my daughter and I dessert that was supposed to have ice cream but ended up with a puddle of milk. There were 2 times we enjoyed our meal, and both times we went out of our way to find someone and actively engage the people. Waiting on someone to come to you and ask is a thing of the past in all but 2 places. We lucked out at Cagneys and got a great server the second time and he was on top of things. The other great experience was at Savor and I finally had to compliment the Asst. Mitre'D. She did an excellent job of making sure everyone was in their place and attending to customers. My other issue was with the shows. They were crude and not very friendly to families. The most family friendly show we went to was at the comedy club starting at 8:30 in the evening. The one time my daughter went to the splash academy she complained there was a bully there and she wasn't interested in attending any more (of course I didn't find this out until we were ready to leave the last evening). There were some really great people that made this cruise work. The entertainment staff and some wait staff and officers made this trip work. I have an Alaska trip planned for 2020 and if not for these people renewing my faith in NCL I would probably reschedule with another line. I'm still waiting on over $250 in last minute charges that mysteriously shown up on my CC. They took hours to take the money out and have 15 days to explain why? Seems a bit crazy to me. Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

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