Sail Date: August 2019
We have just returned from our unforgettable, glorious, spectacular 14 night river cruise from Amsterdam to Budapest. After we had booked our holiday we read some unfavourable reviews and began to wonder what we may be in for. We had no ... Read More
We have just returned from our unforgettable, glorious, spectacular 14 night river cruise from Amsterdam to Budapest. After we had booked our holiday we read some unfavourable reviews and began to wonder what we may be in for. We had no need to worry, everything about the holiday was fabulous. The small ship was luxurious and elegantly furnished. the restaurant food, delicious. with a large variety that changed each day to suit the country. The staff were incredible and dedicated to making sure all passengers enjoy their holiday. The day tours extremely well organised. and just the right amount of tour and free time to wander about in the towns. Just everything was perfect. We saw a review that said the wines were bad, We were served to most spectacular wines especially chosen by our lovely maitre d, Andreea each night, the champagne was Moët and Chandon, ( which you could have with breakfast if you so wished. We discovered Pina Calada cocktails were extremely tasty !. Each time I have one in the future I will be reminded to my tauck river cruise. The only advice I would give is that most of our passengers were between 50 and 80, so possibly it would not appeal to the younger person. Many thanks to all the staff on board that made our holiday memorable. Would we book with tauck again..... You bet ya!...... Read Less
4 Helpful Votes
Sail Date: June 2018
We had a great experience years ago on a Tauck Bridges tour and decided to do the Budapest-Amsterdam cruise, and were not disappointed! This newly refurbished ship was beautiful, with no detail forgotten. Our Ruby Deck, level 6 room was ... Read More
We had a great experience years ago on a Tauck Bridges tour and decided to do the Budapest-Amsterdam cruise, and were not disappointed! This newly refurbished ship was beautiful, with no detail forgotten. Our Ruby Deck, level 6 room was fabulous, with plenty of storage for a two week cruise. The one complaint- the closet for long clothes was not long enough. The bathroom was surprisingly large, with Molton Brown supplies, fresh flowers, and 2 shower heads. The super-comfortable bed faced the floor-to-ceiling windows and the positionable tv (the videos available were thoughtfully chosen to reflect the area where we were traveling- The Woman in Gold, The Diary of Anne Frank, etc etc, along with a choice of recent hits).Fully stocked mini fridge and Kureg-type coffee maker were available. Meals were perfectly portioned and delicious, with daily selections reflecting the local area; Argentinian beef filets, chicken breast, and veg meals were always available. Desserts were perfect- a few bites to round off a nice meal. Most people gathered in the Panorama Lounge for drinks and amuse bouche in the afternoons and before and after dinner; a pianist played and several times local musicians were brought aboard. The tours were a good length- usually 1 1/2 to 2 hours. The option was given to walk into town or ride a bus to the city center- the walk was usually no more than 15 minutes. The group was usually split into 2 to 3 smaller groups; we were given a small “vox” to wear with earbuds (provided)- there was no straining to hear the local tour guide. We were usually given time in each city to explore on our own, or to return to the ship. There were no “snoozer” cities on this cruise as we have had on previous cruises- we enjoyed each day! Read Less
10 Helpful Votes
Sail Date: August 2017
This was our first Tauck cruise. The staff, food, and service were outstanding. Unfortunately, the cabins were not. We were later told that other ships Tauck uses from the Scylla Line had been updated to enlarge the cabins. We were ... Read More
This was our first Tauck cruise. The staff, food, and service were outstanding. Unfortunately, the cabins were not. We were later told that other ships Tauck uses from the Scylla Line had been updated to enlarge the cabins. We were surprised at the lack of space in our cabin, especially for the premium price, compared to those on other river river cruises where we paid less. The French balcony door opened only halfway. It was so heavy that one needed two arms and a strong push to open it. There was not nearly enough counter space. Also the sides of the bed were far too close to the wall and glass French balcony window and the nightstands barely fit. Shore excursions varied, probably due to the destinations. Budapest is a gem; Belgrade and Bucharest are not. Too many ugly, drab Soviet apartment buildings and ever-present graffiti detract from the few scintillating structures popping up among them. Our trip to a Croatian town obliterated during the Balkan War still showed the scars, including an eery bombed-out train station with the town sign dangling in one piece. Our visit to families in the area who shared stories of their evacuation and photos of what was left of their homes was a highlight of the trip, especially since Tauck kept the groups 8-12. It would have been better to spend more time in the vibrant town of Novi Sad, the largest town in Northern Serbia, than in Belgrade. The dinners at palaces in Budapest, Belgrade, and Bucharest's monstrosity (2nd only in size to the Pentagon among world government buildings) were quite pleasant and somewhat worth the much higher price Tauck charges for this trip to the Black Sea. Also, Tauck clients seemed to be in their 70's. Self-exploring adventurers they were not. Read Less
59 Helpful Votes
Sail Date: October 2016
To be honest, my bad, I did not do my research. I was told this was a 5 star experience and book based on my thoughts of what 5 star meant. Therefore, This is a difficult review to write. The staff was excellent, helpful, friendly, ... Read More
To be honest, my bad, I did not do my research. I was told this was a 5 star experience and book based on my thoughts of what 5 star meant. Therefore, This is a difficult review to write. The staff was excellent, helpful, friendly, experienced, a pleasure to be around. If I was 80, it would have been a good trip. But I'm 60, also known as the new 40. Tauck does not cater to 40 year olds. Tauck caters to the geriatric group that likes all-inclusive programs. It was extremely expensive and disappointing. Not at all good for young families. The workout room is in the bottom of the boat, what little equipment there is it's failing, it is hot, no view, lots of tv's but no individual sound system, very noisy, tiny. The Massage therapy room is next to the workout room. Very little room for the therapist to work, noisy due to proximity of workout room, being on the bottom of the boat, and toilets flushing. The food is adequate, but I would not put it high on my list of places to eat. We ate ashore as often as possible. So much for that all-inclusive price! I will say the Indonesian chef cooking makes great Indonesian food!! Our cabin is excellent and the service we have gotten has been fabulous!! But again, it better be! We paid an exorbitant price for it! Seriously, look on Tauck tours and see what category 7 cost! There are 10 bikes available, 3 broke making it 7, for 118 people. Talk about first come first serve! And that is given you get a chance to ride! I think we will get 5 days out of 15. On the day we were stuck on the boat for over 24 hrs (not good for active baby boomers) we were told no biking. There would be no place to stop. Although the boat captain was able to pick up and drop off entertainment during the day along the way. FYI, our group on bikes was faster then the boat on water. We would most certainly have beat the boat to the meeting location. All-inclusive! I know what that means now! You can have all the bad wine you want!! Tauck saves the good stuff for the cruises that are not all inclusive! We are foodies and wine goes with that. I would gladly pay a premium additional for a good glass of wine. But again, if you knew the price I paid, you would have expected it to include fine wines. Entertainment has been a 50/50 proposition. Some was really bad and some was...ok. Some has been very informative. I traveled with my husband and a large group from Budapest to Amsterdam in October. (Currently on cruise) October north is a bad idea in itself. Wet cold rainy and a bit dreary. And the price was the same for this week as it was for two weeks ago going south. My bad. So, you know what twenty 60 yearolds due when locked up on a cruise on a rainy day? Drink. And then cause problems and by now day 11 would all jump ship if we could!! I do not blame the staff or crew for this disappointing cruise. They have been excellent! They are only working within the confines of Tauck policy and procedures. I did not do my research. I hate all-inclusive destination resorts, not sure why I thought this would be better/different! Bottom line, Tauck needs to hear this... They are not catering to a generation with money that has another good 10-20 years of active traveling! The idea of not having to pack everyday to move on to next town is attractive, but I will be looking to other cruise and travel companies for my next vacation. It won't be Tauck. Read Less
22 Helpful Votes
Sail Date: July 2016
Travel agent and friends had recommended Tauck but I was very disappointed in our experience. We had booked same category 6 cabin ( 2nd highest) as our friends and it was a terrible cabin and the worst customer service ( NONE). We were in ... Read More
Travel agent and friends had recommended Tauck but I was very disappointed in our experience. We had booked same category 6 cabin ( 2nd highest) as our friends and it was a terrible cabin and the worst customer service ( NONE). We were in cabin 318 at rear of ship and friends were in 302 ( same category and price) but the comfort level was worlds apart. This Cabin and the one across from us had noises almost every evening from the engine starting up ,from staff walking on roof above us ,and vibrations from the engines. Our first night we had the noise and vibrations so bad the bathroom door would't stay shut and things were falling off our table. The hotel manager (who is not a Tauck employee) came down and switched out the glass table and had the bathroom door worked on. But the main issue of noise and vibrations were with us every night. I could not leave a glass of water on the nightstand. I ended up taking sleeping pills most nights. The Tauck cruise host never talked to us or asked how it was and the hotel manager ignored me for the rest of the cruise. When you go thru 61 locks, the ship is stopping and starting engines a lot and mostly at night. I emailed my travel agent day 2 and she supposedly contacted Tauck. My friend asked about moving to another cabin as there were 4 empty cabins on our deck and was told if wanted to pay the difference she could move. I NEVER asked about a new cabin and never was offered any cabin change. For the price we paid it was a big disappointment and ruined the cruise for me. Our neighbors across also had same issues and we would commiserate every morning . So DO NOT book these cabins and I think Tauck needs to rethink their pricing. These 2 back cabins should not pay the same as the forward ones. Several people told me their travel agent had advised against these cabins when they heard our story. Wish my travel agent had. The cruise was good otherwise-Vienna was very special evening and the tour in Amsterdam of museum and canal cruise were great. Also enjoyed the evening entertainment they brought in. Due to water level, the roof deck was closed for over 8 days so it was crowded on the forward deck and limited viewing options outside. Also wish there had been more personal time to wander cities. Felt like we would get on bus, have tour, take 30 minutes to wander, then back to bus then back on ship. Food was ok ( not as good as Seabourn or Silver Sea ). Several of us had to trade off time as only 2 treadmills. The young serving and room staff were great. Most local guides good altho 2 were very insensitve to guests by walking too fast for the group and not paying attention to if everyone was following. Had to go tell her she had left 2 people back across a street. Two of the Tauck directors were excellent both in providing good Discovery briefings and commentary while sailing. My impression would have been much better and I might consider Tauck again if there had been any customer service regarding our room. Our friends did enjoy their cruise as did the majority of the guests. One difference on Tauck vs other lines I have cruised with is they don't own the ship- only 4 Tauck employees are on board to assist, rest of crew are with the ship. So neither one feels responsible or willing to handle customer issues was my perspective. Different bosses. Read Less
12 Helpful Votes
Sail Date: May 2016
First the good points. The interiary was great, especially with a second day in Vienna. The two special evenings - one in Budapest and the second in Prague - were very well organized, enjoyable, and memorable. The rooms were large ... Read More
First the good points. The interiary was great, especially with a second day in Vienna. The two special evenings - one in Budapest and the second in Prague - were very well organized, enjoyable, and memorable. The rooms were large and well kept. The tour guides and excursion staff were excellent, knowledgable, and very friendly. They were always available to help out or answer questions. The spa and hair salon was a great touch. Next, many areas were disappointing and need improvement based on previous river cruises with two different lines. The Cruise Director was inadequate and did nothing to enhance the guests experiences. We were not really sure what his actually role was. The food in the dining room was nothing special, in general only fair, and one night the beef was ineatable. The lunch and breakfast buffet was fine but not excellent. Even the selection was disappointing. The wines were not good nor was there an excellent reserve for those who wished to purchase wine at an additional cost. The Dining room staff needs additional training and were not even very friendly. Overall, the staff on the ship was, at best only adequate. Lastly, the ship was newly commissioned and we expected a twist of flair and elegance. I would say the decor was basic, boring, almost dated, and rather low scale. Even the art work was bland. For those travelers needing special assistance this is definitely not the line for you. Read Less
7 Helpful Votes
Sail Date: August 2014
I loved my river cruise from Budapest to Romania last August (2014). I am a single woman and was traveling alone. I might have been a bit uncomfortable in some of the places we went if I had been on my own, but since I was with Tauck, ... Read More
I loved my river cruise from Budapest to Romania last August (2014). I am a single woman and was traveling alone. I might have been a bit uncomfortable in some of the places we went if I had been on my own, but since I was with Tauck, everyone was friendly and the tour guides were always sure to keep us well looked after. I had a single room on the lower deck, and was perfectly happy with it. I only had a single high window, but could see the river bank and little towns we passed. The room had a nice flat screen TV but I had little time to watch anything but the news. People were always happy to have you join them for meals, and I thought the food was quite nice. Breakfast and lunch were buffet style with plenty of choices, including an area for pancakes and waffles in the morning. Dinner had quite a few choices. In the evenings, there was an excellent piano player in the lounge and I was able to borrow a laptop at the desk and send e-mails as I listened to music. At times the guides would take us on evening walks through various cities, even stopping to buy us ice cream. In Budapest they took us to the Market where they gave us warm cherry strudel. I always felt a part of the group. Our hotels were quite nice, and we seemed to always have rooms near each other, so that I was not concerned about being alone. Our hotel in Bucharest was across from The Palace of Parliament, which was an amazing view. But as a warning, there were hundreds of marble and granite steps to climb on the tour, though for dinner we went to another entrance with only a few steps. But in Europe, or at least Eastern Europe, there were often no elevators, no handrails by the steps and the steps were all uncarpeted stone and steep. Take comfortable shoes, especially for the evening dinners in palaces. Tauck was excellent, and there were many excursions that were a part of the tour. Dinners in palaces, folk dancing on board in the evening, and in Romania a fantastic formal dinner the last evening in Ceausescu's 1000 room palace, where we were greeted with the traditional offering of bread and salt, before a lovely dinner with chamber music and gifts. Tauck's special events were always outstanding. We did many things that would not be on a regular tour, and they were all included. Every evening before dinner we all met in the lounge to hear about the choices for the next day- such choices as a visit to Dracula's castle, a hike to Rock Churches, guided walks to historic churches and art museums, visits to an island, or a visit to a local home in Croatia. The tour guides were always attentive and helpful, there were always additional local guides provided in the various cities, so it was a great opportunity to hear stories about what it was like to live through Communist times or the wars for freedom. Our guides were from 3 of the countries we visited, and they were all open and friendly and enjoyed telling us about their experiences. I can't say enough about my Tauck River Cruise and am happy to be booked on another one in April 2015. Read Less
11 Helpful Votes
Sail Date: July 2013
Last year I took a cruise from Amsterdam to Budapest, with Tauck Treasures. I had paid so much money, and I was told that my experience with this company was going to be "FIRST CLASS, WHITE GLOVE TREATMENT". First of all, I had ... Read More
Last year I took a cruise from Amsterdam to Budapest, with Tauck Treasures. I had paid so much money, and I was told that my experience with this company was going to be "FIRST CLASS, WHITE GLOVE TREATMENT". First of all, I had to book with Intercontinental in Amsterdam in order to be picked up at the airport: not good! Then, as soon as I entered into the cabin, very bad impact! It was a dungeon, I could not even look out because the windows were so high! To get to my cabin I had to go down some spiral stairs, dangerous and uneven! Other complaints: the guides are very skilled, but they don't show much. Food: awful in the boat ride in Amsterdam. One waiter was blowing his nose for breakfast one morning: he had a cold! The lady in charge of special diets was told that I needed a low sodium diet, and she put salt on a plate she brought for me, right in front of my eyes! She kept on forgetting to bring food she had promised, and this happened almost every day! No entertainment at night: it was so boring! Itinerary changed a lot, and many cities in the list were never covered. A lot of disorganization in the ship, we had to pick out a color of bus every morning: what a waste of time! My experience was far from being first class: I could have taken Grand Circle with 35% off the price I paid with Tauck!!!!!!!!! Tauck will not see my face anymore!!! Read Less
4 Helpful Votes
Sail Date: August 2012
Normally we are independent travelers. Even on cruises we do the ports on our own or hire a private guide. This was our first experience where the tours were inclusive. We chose this method as it was the most efficient way to see many ... Read More
Normally we are independent travelers. Even on cruises we do the ports on our own or hire a private guide. This was our first experience where the tours were inclusive. We chose this method as it was the most efficient way to see many countries that would have been less accessible on our own, plus doing the river cruise down the Danube covered Hungary, Croatia, Serbia, Bulgaria and Romania, all of the Eastern European countries we had the strongest interests in. Overall we were glad for the mode of travel we chose for this particular trip, however I don't think we would do it again. Although the tours and guides were very well done and informative (with some lovely surprises in between), being forced to travel enmasse with a large group of folks was not appealing in the long run. In particular the demographics on this particular cruise were much older than we expected and we did not anticipate the slow pace of travel. Also, a lot of the tours included events we would never have chosen on our own (particularly shopping excursions) so some time was wasted in our opinion. On the positive side, the MS Treasures was a beautiful cruiser, the staff was friendly, efficient and accommodating and the food was exceptional. Although at the end of the cruise we missed a day on the river due to the Danube being too shallow to continue on, Tauck made an impressive turn about to keep everything on schedule by shuffling buses and hotels without a hitch. Tauck is a very impressive company and does an excellent job for what their intended purpose is. They gave us an opportunity to see a difficult part of the world in comfort and ease. If you are still very agile and motivated, however, this type of tours may be a bit too stodgy. We enjoyed everyone we met as they were all well traveled and interesting, we just needed to move faster! May try Tauck again down the road when we are looking for a more leisurely experience. Read Less
5 Helpful Votes
Sail Date: September 2011
After 5 days in Paris pre-cruise, we landed in Amsterdam on an overcast, rainy day but the weather got better as the holiday went on. Our Tauck representative was in Arrivals waiting for us and within minutes he had us aboard a Tauck ... Read More
After 5 days in Paris pre-cruise, we landed in Amsterdam on an overcast, rainy day but the weather got better as the holiday went on. Our Tauck representative was in Arrivals waiting for us and within minutes he had us aboard a Tauck coach which we would find out later would be one of three Tauck coaches that followed the boat to the Austrian border and on our way to the MS Treasures. On arrival at the dock we were met with umbrellas and escorted aboard. It only took a few minutes for our paperwork to be completed and we were shown our cabin 209 on Ruby deck. Now I have to admit that before we booked our cruise the only thing that worried us was the size of the cabin 150sq ft. Our fears were misplaced. The cabin is so well designed that its size became irrelevant. There is a huge amount of storage space and the bags fit nicely under the bed. The bathroom is beautifully appointed with the most modern equipment but to be fair it is only a one person at a time bathroom. During our first meeting with the Tauck staff on board it was explained to everyone that Tauck is a Tour company and not a river boat company. The ship is owned and crewed by Scylla. They have some 17 boats cruising the rivers of Europe and 4 of those have been designed to accommodate the wishes of Tauck. There were only 4 Tauck staff on board our cruise director, Steve and 3 Tour Directors, Nicole, Glorija and Jeremy. The big advantage of having one tour director for every 30 or so passengers would become very apparent in the days to come. We discovered that there were 106 passengers, a little under the maximum capacity of 118, made up of 88 from the U.S. 2 from Bermuda, 4 from NZ, 6 from Canada and 6 of us from Australia. From our first outing to our last you could go out with the guides or if you preferred, as some did, you could stay onboard the boat as it relocated from time to time. Having 3 tour directors as well as a cruise director must give Tauck a huge edge over those companies that dont. We never felt left out of any activity nor could we possibly get lost as our TDs appeared to be everywhere with anything you needed. Tauck employ the finest local guides at every port of call on the rivers. They all spoke perfect English, had a wealth of knowledge yet communicated to us in a light and warm manner. The voxes we used were light and easy to use and it enabled us to stop for a photo opportunity and still listen to your guide. There were excursions everyday, sometimes two and if we needed a coach to take us up a mountain to see a castle or cathedral the Tauck coaches would be waiting for us. We got to know the 3 drivers very well and it was sad to see them leave us after we crossed the border into Austria. It is very difficult to single out any particular excursion as being the best because they were all professionally handled but the night at the Palais Pallavicini for our dinner and concert was simply amazing. This is Taucks signature evening on the cruise and I believe its what makes Tauck stand apart from its competitors. Were not foodies but we never had a meal onboard that was not to our liking. The choices at all meals were extensive so youd have to be pretty picky not to find something you liked. Breakfast and lunch were primarily buffet style but at breakfast there was the egg station where you could have your eggs as you desired and at lunch there was always a chefs suggestion on the menu. Dinner was always a la carte and the choices varied every evening. If you wanted lighter fare or an intimate dinner there was the Lido at the stern of the boat. We and a couple of our new found friends ate one evening in the Lido and it was like having a private dinner on a yacht. In all we rated the food as top class. On one occasion we were to all eat in town and Tauck gave us each 20 euros for our lunch. That was a huge surprise. Now we do know a bit about wine and we were delighted to find that we were served different wines every night. We were eager to taste the differences from the wines we have in Australia and although I can say I didnt fall in love with every wine we drank we did find significant differences in all the local wines and came home very happy for the experience. Taucks choices were excellent. At the end of the cruise wed made many new friends and it was sad to say goodbye but Tauck took us to the Hotel and the next morning ensured we got to the airport. This type of service will be hard to match in the future. There are a number of companies that claim to be all inclusive but do they do this? They included a free nights accommodation at the 5 star Le Meridien in Budapest because we were first time travellers. You received 2 free nights if you were a frequent Tauck traveller. Tauck includes all gratuities for everyone. They include all transfers whether you booked your air with them or not. You can drink all the non-alcoholic drinks you like all day every day absolutely free. They even have a fridge in your cabin that they stock with your drink requirements and re-stock it every day. You can drink all the beer you want at lunch and dinner and all the wine you want at dinner. In fact if you didnt want a pre-dinner drink then your bill at the end of the trip would have been zero. If you feel like a snack in the afternoons they will provide you with your choice of freshly baked pretzels or a plate of cheeses and fruit or a plate of sweet cakes or even a big bowl of ice cream all included and delivered to you anywhere on the boat. Tauck provided us regularly with what they call a Tauck lagniappe (a Tauck surprise). We had many surprises over the course of our trip my favourite being a Gondola ride over the vineyards and country side of Rudesheim. Another was a wine tasting in a cellar in Rothenberg. Now on this occasion a couple of people became claustrophobic in the cellar and had to leave and to their surprise one of our ever present TDs appeared to give them each 5 euros so that they could enjoy a glass of wine upstairs and much more. The one incident that will always stick in my mind as the ultimate in all inclusive was after an organ recital in Passau a lot needed to go to the toilet. In Europe most public toilets require a 50cent coin. Instead of having to find one in your pocket or purse a lovely Tauck TD was standing there giving out 50cent coins. Now thats all inclusive service. We found Tauck to be the most professional company weve ever travelled with and the staff on board Treasures was faultless. It may take us 3 or 4 years to save up enough to visit Europe again and if we do well certainly go with Tauck again. They are simply the best. Read Less
ms Treasures Ratings
Category Editor Member
Cabins 5.0 3.6
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 4.0 3.7
Fitness Recreation 3.0 2.9
Family 1.0 2.9
Shore Excursion 5.0 3.9
Enrichment 5.0 4.0
Service 5.0 4.2
Value For Money 4.0 3.3
Rates N/A 4.5

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