4 Helpful Votes
Sail Date: August 2018
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young ... Read More
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young staff, wait staff, while they try hard are only part timers. The stops were boring, except for the Snake River jet boat. , sad to pay so much and be let down. The entertainment was not good, except for Kevin Neil, who was great !!! They could have him every night. Not the fault of the line, but the smoke from the California and Canadian fires really obstructed our views. Even when you get to a excursion you like, there is not enough time to stay. Breakfast was the only meal that was ok ( as a cook myself, hard to mess up breakfast). Queen of the West was supposed to be refurbished. They put new carpeting on the top deck and new chairs. Save your money. Read Less
4 Helpful Votes
Sail Date: June 2018
Wanted to see the snake/columbia rivers. Only cruise line to offer the itinerary we wanted. PLUSES: * FRIENDLY CREW, ALBEIT INEXPERIENCED * OPEN BAR COCKTAIL HOUR EACH EVENING * SMOOTH RIDE, COMFORTABLE SEATING ON DECK * ... Read More
Wanted to see the snake/columbia rivers. Only cruise line to offer the itinerary we wanted. PLUSES: * FRIENDLY CREW, ALBEIT INEXPERIENCED * OPEN BAR COCKTAIL HOUR EACH EVENING * SMOOTH RIDE, COMFORTABLE SEATING ON DECK * GOOD ON-BOARD LECTURES ON LOCAL HISTORY * MT ST HELENS TOUR WAS INTERESTING * EASY EMBARKATION/DISENBARKATION MINUSES: * food quality was average to poor...served mostly salads for lunch; too few choices. Dinners ok if you like fish..i dont. * food quantity was inadequate for most people. One small piece (one inch long) of bread served for each person at table . Requests for more did not result in extra bread. * cabins very small..i stubbed my foot several times on the metal step into the bathroom. * for several days the hot water for the shower was lukewarm and uncomfortable . * the ship has one small elevator and 4 decks. The elevator was malfunctioned on the first day and would only support one person at a time (rated for 10 persons). It stopped between floors and my wife tripped trying to get out of it. It was then closed for 3 days and the crew was required to carry disabled passengers up and down the stairs. I have a cardiac condition which required me to stop and rest at each landing for most of the week. * cruise was billed as a "wine cruise"...wine was served each nite with dinner but the wine was all local cheap stuff from the wa/or area and nowhere near the best they make. On several occasions i asked for some better wine to be served and was accommodated although just my glass was filled; the remainder of the dinner guests were not offered any. * wi-fi was only occasionally available in our cabin; dropped out often. * paid extra for a "beer tasting"...we were walked off the boat several blocks up a steep incline which i was barely able to negotiate and ushered into the back room of a local bar. We were served 2 small samples of a local craft beer and one small sample of a local cider, both of which were average to poor quality. Strangely none of the product we tasted was available for sale (?) although i would not have purchased it anyway. * the on-board "entertainment" was invisible. There were some musicians at the cocktail hour each nite playing background music. The blues band was ok. * the only exercise equipment or space on board was two bikes outside on the top deck... SUMMARY: Considering the poor food quality, quantity and choices, the mediocre accommodations and the water/elevator issues, this cruise is a poor value overall. We have been on 3 eu river cruises which cost less, have vastly better food and drink and much better on-board entertainment. The "queen of the west" is an old queen...the recent re-furbishment wasn't evident...still reminded me of cruising in the 1950's and 1960's on cheap boats. I would not recommend this cruise line, and especially this boat, to anyone. We will likely go back to viking or ama which have vastly better service, food and newer boats. Read Less
13 Helpful Votes
Sail Date: June 2015
As frequent river (Europe) and ocean cruisers, we came with high hopes for a top notch ship to equal the price paid. We knew the ship was old; we weren't prepared for lack of quality care of the vessel (save the engineering which was ... Read More
As frequent river (Europe) and ocean cruisers, we came with high hopes for a top notch ship to equal the price paid. We knew the ship was old; we weren't prepared for lack of quality care of the vessel (save the engineering which was relatively new) over the years. Upon entering our cabin for the first time, the window covers (mini blinds) were warped from mishandling over time. The wall covering was peeling; the outdoor balcony was filthy (and remained so the entire trip). It was unusable anyway since the generator or engine noise was deafening on the balcony. Recovering from this "drive up" appearance, I sat on the bed (which was comfortable) and looked up at the ceiling. The air conditioning return vent (which is very large), was weeping dust and dirt accumulated for many months, if not years. Fine, housekeeping came up and "dusted" the exterior but did not have any filters onboard to complete the job. Next day, filters were purchased and the job was completed. I assisted the young crewman as it was more than a one man job. The filters were so black with mold and other crud it, I cannot describe just how bad they were. But we were there for the week and we were going to enjoy ourselves. So we return to the cabin after the first dinner and the housekeepers had done turndown service. Great! We expected that. What we didn't expect was to find relatively fresh blood on the duvet! Again, guest services was notified and a new duvet was received. Guest services was very responsive to our concerns. The hotel staff and a corporate supervisor were very attentive, listened to our issues all week and made corrections where corrections could be made. Here's the bottom line or takeaway. The housekeeping and restaurant staff are the same young men and women. They are well chosen and delightful to be around. However, they are US college kids or from similar backgrounds that are onboard for summer jobs. They serve, essentially, the entire summer season. I understand they receive 4 days of formal training and on the job training from there. They are not the professional and experienced staff you have on cruise lines that are operated outside the US. Until American Cruise Lines has a professional complement of staff dedicated full time to customer service, the housekeeping and other service issues we faced will be a continuing matter. The service experienced on this ship would not be acceptable to any other cruise line we have experienced. There were other matters which could be written up but I've already run on too long. On the positive side, there was coffee, teas and sodas available with chips and things 24/7 in two common areas. Breakfast was dependably good and the many fish served at lunch and dinner were well prepared. The deck crew busted their butts making sure the less mobile passengers got off and on the boat safely. The captain was great. The Columbia and Snake Rivers are incredible. The 4th deck was wonderful for viewing. That said, drive it, RV it, and use local guides. The Queen of the West is not a good value. Read Less
1 Helpful Vote
Sail Date: August 2013
The Columbia River scenery was nice, the locks and dams were interesting. The pros: Laid back Quiet not crowded Casual The cons: Cabins are really small Food is very marginal and little choice Snacks are very salty, pretzels etc., ... Read More
The Columbia River scenery was nice, the locks and dams were interesting. The pros: Laid back Quiet not crowded Casual The cons: Cabins are really small Food is very marginal and little choice Snacks are very salty, pretzels etc., not good for seniors Waiters are really young and inexperienced. Some real surprises here. Shore tours are pricey, save your money Not much to do on board, just relax and read Entertainment was really lacking Mostly old folks, some friendly, some are not Grossly unfair? They allowed some folks to reserve tables, bummer Hot food is cold, service is really poor Young kids who do not really fit in, some of them are trying Actually, the kids are overworked, do food handling then the restroom cleaning Read Less
Sail Date: July 2013
Complete itinerary not given until we boarded boat. Queen of the West is an older ship, but was to have been re-done in 2011. The public areas are nice, rooms are exceptionally small - had one piece of furniture removed so we could use the ... Read More
Complete itinerary not given until we boarded boat. Queen of the West is an older ship, but was to have been re-done in 2011. The public areas are nice, rooms are exceptionally small - had one piece of furniture removed so we could use the chair to put on socks. Pace is exceptionally slow even for a very senior citizen - boat was more like a nursing home than a cruise. Young people hired to serve in the dining area were exceptional. Food was unremarkable!!!! Scenery was typical NW US scenery. Certainly could have done the whole trip by flying into Portland, renting a car and driving on both sides of the Columbia River and seen much much more. Excursions were typical, but were not included in the very high price charged for the trip. The last day in Portland was a real waste of time and money! If you wanted to spend a day in Portland, go to a hotel and take the hop-on-hop off bus or public transportation system and see way more! Had a knowledgeable historian aboard who did a good job presenting programs. Other entertainment was average or less. If you stayed aboard and didn't go for an excursion, there was no information between the boat and towns as to what might be some on-shore options. Managed to find a great massage place in Stevenson, but Richland didn't offer anything - entire town was closed including the museum. The Dalles actually had a welcoming party and made us feel special to be in their town. All and all, wouldn't do the trip again nor recommend it to anyone else. Was looking at this trip for a possible trip for our senior group, but would never recommend it. Will look at a bus trip instead due to the high cost and poor food. Read Less
1 Helpful Vote
Sail Date: June 2012
The Queen of the West looks tired. Our Veranda stateroom was small & cramped, and the door to the veranda was not all glass so the view we expected wasn't there. There were fumes so we didn't use the balcony much. The day ... Read More
The Queen of the West looks tired. Our Veranda stateroom was small & cramped, and the door to the veranda was not all glass so the view we expected wasn't there. There were fumes so we didn't use the balcony much. The day we arrived the toilet in our cabin was dirty and stained. There was zero storage in the bathroom -- no cabinets, no shelves, so I kept my toiletries on the floor. The passengers were mostly very senior; one man fell on the threshold to the lounge and broke his hip 3 hours into the trip and had to be evacuated at the first lock. Food was OK, but not much variety for vegetarians or the health conscious. On the bright side, the Columbia River was beautiful and the trip to Mount St. Helen's was good, as was the Maritime Museum in Astoria. You can ride all day on the little historic streetcar there, which was fun. We have been on the Rhine, the Yangtze, the Danube, the Mississippi on the American Queen, and the Amazon, and all offered much more quality for less money. Too bad because American Cruise Lines has other interesting itineraries in the US, but we won't be on them. Others must agree as there were just a handful of cruise line repeaters on this ship. Read Less
Queen of the West Ratings
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