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3 Helpful Votes
Sail Date: December 2018
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our ... Read More
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our very first cruise ever, we would never go on another one. Embarkation was easy and quick. Our room was comfortable with a large corner balcony. But that’s where the positive ends. We discovered we were right below the buffet on the deck directly above us and we had to endure loud noises 24/7. Impossible to fall asleep. A maintenance worker told us they are setting up and tearing down constantly for meals. If that noise wasn’t bad enough, there were adults and children running through the hallway laughing and loudly talking, often in the middle of the night. A lady a few doors over told us she heard all the same noises. There were probably 500-600 kids on this cruise and 90% of them were undisciplined, running wild all around the ship, screaming and screeching. Why not take kids on a Disney Cruise! Food in the restaurant was barely warm at best, more often cold when served. Lobster was chewy, filet was not truly a filet mignon, tough, not tender. Couldn’t cut even with a steak knife. The buffet was set up crazy - for instance hot dogs, hamburgers in one area and the buns in another area. Kids running in and out of the lines, felt like they would knock us over. The ship was supposed to be non smoking except in the cigar lounge and one side of the pool deck. Even the casino was supposed to be completely non smoking but we found it to be half and half smoking and non smoking. No one is supposed to smoke in their cabin or on their balcony but we observed people smoking cigarettes and cigars - one person observed throwing a cigar butt into the sea which is prohibited. Tried to report it at the reception area and was rudely told he was closing - go tell some else. Told our cabin steward and he said he reported it to the authorities however the smokers continued to use their balconies to smoke throughout the cruise. We didn’t participate in shore excursions as we have been to all the same ports on other occasions. The entertainment in the theater was mostly musicals and operas. No variety. We visited the Le Serine bar several times and once there were children sitting on all the bar stools. Bartender said he couldn’t do anything about it. The bosses should handle it but no one did. Disembarkation was fairly simple as we have Global Entry. We were very happy to get off the Divina, go to our hotel and get some sleep. Read Less
Sail Date: December 2018
I'm usually a easy person to please , I read the reviews and read the positive and negative reviews before embarkation on the cruise . When we boarded the ship I was jumped to get a drink package , mind you we already purchased ... Read More
I'm usually a easy person to please , I read the reviews and read the positive and negative reviews before embarkation on the cruise . When we boarded the ship I was jumped to get a drink package , mind you we already purchased " Drinks on us package " by the way they tip 15% on every drink that you buy . At dinner I ordered a New York steak medium temperature they delivered a well done steak with one grilled tomato and french fries " WOW" . When I asked them they told me that they are working on it , whatever that means. When I ordered a drink the first one came 15 minutes the other came 45 minutes after that . At the bar they ran out of Coca Cola and celery for bloody mary , and it took some time to order the drinks at the bar because it was packed and they don't deliver drinks to the table first couple of days . The Ports of call were Aruba that was excellent at the palm beach , however we only stayed there till 1:30pm , then Jamaica that was good to at Bombay Beach at Oche Rios , and Cartagena Columbia that was horrible but not as bad as Colon Panama it was they brought us to a hood , even a hood was better then that. But on the positive side was that we met lots of people from Europe and that was intresting other then that don't waste your money , they have lots of learning to do. Read Less
Sail Date: December 2018
"Let me be surrounded by luxury, I can do without the necessities" Oscar Wilde. "Give me the luxuries of life and I will willingly do without the necessities" Frank Lloyd Wright. These two quotes epitomize the feeling ... Read More
"Let me be surrounded by luxury, I can do without the necessities" Oscar Wilde. "Give me the luxuries of life and I will willingly do without the necessities" Frank Lloyd Wright. These two quotes epitomize the feeling you will receive sailing aboard MSC's Yacht Club. We booked a lovely cabin #16007 the Sophia Loren designed ‘red’ Royal Suite. It is a bit too small for a ‘Royal Suite’ by industry standards. It is situated forward and subjected to rocking, rolling, swaying and pitching to and fro. If you are prone to sea sickness do not book this cabin. Noise from above, the One Pool; with children running amok during the day and deck hands preparing the lounges every morning at 5:30 AM. You will have an uninviting and unappealing balcony, where Wi-Fi will not work. That being said, did not stop us from booking 2 future cruises on board for the MSC Seaside based on everything else and more you will receive in Yacht Club service. There was reserved theatre seating for all performances. We found the balcony perfect with the added bonus of glass partitioning the two balcony rows which provided those seated in the front row a level of cough and sneeze protection from those behind you. We loved the YC dedicated elevator which only serviced the Yacht Club. The center two main elevators servicing all floors below the Yacht Club and Yacht Club provided members with non-stop access up or down from the Yacht club using our room key cards. Never a long wait. We noticed an unadvertised 2nd day boat drill for those that missed the mandatory 1st day boat drill. I questioned the muster station attendant and asked who the drill was for and his reply was it was for all passengers who missed the 1st days drill. These lucky few did not have to put up with over clogged elevators, giving them more time on day 1 to unpack, shower and not rush to an early dinner reservation or climb the flight of stairs from deck 7 to deck 16 Yacht Club staterooms. The YC ‘One Pool’ deck always had available lounge chairs although hardly any in the shade. We ordered 2 attachable lounge chair umbrellas in anticipation of our next return cruises. The YC lounge is a quiet, comfortable large area encompassing the entire width of the ship with the best ocean views coveted by all passengers, but exclusive only to YC members. It provided butlers serving drinks and all manner of tasty morsels. Outside the YC lounge is a concierge staffed desk 24 hours with CCTV providing security in the YC public areas and halls. Pizza delivered to your door in pizza restaurant pizza boxes. All you can eat Venchi gelato. Inclusive beverage package for the average 32 drinks per passenger per day. World newspapers of your choice which they print up each morning, printed on large tablet paper and found hanging outside on your door handle in a blue satchel. The Italian flat spring water comes in glass bottles and appears to taste much better than the water we are accustomed to drink in plastic bottles. Unlimited orange lounge chair towels. Limit of 2 towels for everyone else, strictly enforced. At least 2 different varietals of all types of wine to choose from at meals, not limited to 2 ‘house’ wines like another not to be mentioned cruise line. Le Muse is open for breakfast, lunch and dinner every day, even in port. A big plus for those of us who have no desire to get off the ship and are forced to look for another venue, or worse, skip a meal than dine in a buffet. I think I just talked myself into another Yacht Club booking. Those who sail in the MSC Yacht Club will sail no other way in the future. They will be permanently spoiled. MSC is setting a new standard in a ‘ship within a ship’ concept. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise for the ports it was visiting and the price was very good. We upgraded our Drinks on Us package to the Classic package and that was great - all the gelato (wonderful) wine and drinks we wanted. The service in the ... Read More
We chose this cruise for the ports it was visiting and the price was very good. We upgraded our Drinks on Us package to the Classic package and that was great - all the gelato (wonderful) wine and drinks we wanted. The service in the restaurant and the bars was poor and the food was mediocre at best. We ate in the main ding room most of the time. We booked one night in the Galaxy sushi restaurant and that was excellent. We had a poor experience in the Eataly restaurant. But we had the pizza at the bar outside the restaurant several times and that was excellent. My husband did one shore excursion - sailing an America’s cup yacht in St. Martin. That was a highlight of the trip for him. The ship is beautiful. Entertainment in the theatre was way too loud to the point of distortion. The jazz group in the Golden Lounge was excellent. We booked the thermal package which was good but could have been better. They have exactly six lounge chairs for everyone who is using the steam bath and sauna. The gym was always crowded and seemed too small for such a large ship. The pools were always crowded and people would put a towel on a chair in early morning to save it for themselves for the day. I had a good time but probably will not book another MSC cruise. I have had better experiences on other cruise lines. But the price is what tempted me. Read Less
Sail Date: December 2018
Ship was fantastic, clean, modern and didn't feel crowded at all even with over 4,000 guests on board. Cabin was clean, spacious, and cleaning staff were friendly, only problem with the room # - 13133 was we had a constant tapping ... Read More
Ship was fantastic, clean, modern and didn't feel crowded at all even with over 4,000 guests on board. Cabin was clean, spacious, and cleaning staff were friendly, only problem with the room # - 13133 was we had a constant tapping noise which sounded like a loose wire in the ceiling every day and all night so be mindful if you choose or are allocated in that particular room. Dining in the restaurant at dinner time was fantastic, the wait staff we had- Tobroni, Latoya and head waiter Bogdan made the experience for us, the knowledge from Bogdan about the special dietary requirements for one of our party was second to none, we are very grateful to him. Dining in the morning and lunch seemed rushed and not so attentive as the evening experience but cannot fault the food and staff were friendly. The Drinks package was an issue the entire cruise for our party of 4 and many guests on the ship, it was not consistent and the staff didn't seem to know the packages and the exclusions as one day we were given a certain drink or ice cream and one day we were told our package didn't allow that certain choice, this continued throughout and we found we were constantly shown the drink package booklet but it just wasn't clear. The company needs to choose more easier packages for all to understand- at the most 3 packages which are clearer on the menus, maybe with a symbol to show which is included in which. Not 6 options and all over the place offers!!! Entertainment was great, we enjoyed the varied Trivia games that were run and enjoyed the humour of the entertainment staff. Evening shows in the theatre felt quite repetitive with Opera being the main focal points so we didn't attend many shows or left after 10 minutes or so. The best show we watched and stayed until the end was- Queen. Service in all the cafes were fantastic and the staff were friendly. Service from cleaning staff- very friendly and polite, can't fault them. Ports, excursions at St Maarten seemed the best and most diverse of them all. The cost of the beach express excursion in Antigua didn't seem worth it for a 5 minute drive to a small overcrowded beach. We would go again but would need a clearer & easier drinks package. Read Less
Sail Date: December 2018
Our first time on MSC, but we have taken lots of cruises on other lines from Silversea to NCL We went with open minds, expecting a more Euro experience than RCCL or Celebrity. However, the greediness, rudeness & loudness of some ... Read More
Our first time on MSC, but we have taken lots of cruises on other lines from Silversea to NCL We went with open minds, expecting a more Euro experience than RCCL or Celebrity. However, the greediness, rudeness & loudness of some of the large groups of Europeans & Eastern Europeans was astounding, and we travel extensively through Europe regularly. This of course is not the fault of MSC, but beware if this is your first time. This was a back to back cruise, the first part was over Xmas, the second over New Year. The difference was noticeable, especially in the quality of food, for some bizarre reason. The Xmas part of the cruise had mainly good, sometimes very good food. The second part, in the same dining room( Villa Rossa) & with usually a very similar menu to the previous week, had mainly bad, sometimes very bad food! What could have happened? Had the executive chef fallen overboard!? The maitre d' shrugged off our question rather rudely. In fact we encountered rather abrupt rude service from several areas arounf the ship, including the bars where staff are seriously overworked, the excursions desk, where total indifference was present, & of course, Guest Services desk, where one hand didn't seem to know what the other hand was doing. Training is certainly required I feel. The highlight of the cruise( apart from the pizza & gelato!) was the lovely waiter in Villa Rossa, Anna Maria from Romania. If all staff could be like her then MSC would have no problems whatsoever. Our cabin steward( deck 12 aft) Ozzy from India was always helpful too. In short, good & bad from MSC but it could & should have been good & better! Read Less
1 Helpful Vote
Sail Date: December 2018
We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we ... Read More
We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we have ever been on and we have been on a LOT of cruises! This was our first experience with MSC Cruises and will most likely be our last. When we made the reservations during Memorial Day, we had a very pleasant MSC travel agent assist us (Lori Segal). When I tried to contact her a couple of weeks later with a few questions, I never heard back. About a month later she finally emailed me back and said she had been out sick. Later still, I received an email that she was no longer with MSC, from Lisa Mazuz. Does no one pick up and respond to agent’s messages when they are not there? After getting frustrated with not hearing from her, I waited on hold for over an hour (no exaggeration) and finally was able to speak with Patrice Burke. She tried to assist me but I found out later that she had actually cancelled our cruise and our shore excursions. So again I had to hold for over an hour to get this straightened out. This should have been enough to tell me that this cruise was a mistake but no we persevered. When we arrived at the cruise terminal (as Black Card Status) the girl that checked us in, gave us our keys and nothing more. Normally we get a map of the ship (which we later found out that other guests had been given) and they take our credit card information so that we are all set up. Instead, once we were on board we had to register our credit card at a Kiosk. I was OK with this, even though it was another step that could have been avoided; however, at the end of the cruise as we were trying to depart, they made us turn around and go back to the Kiosk to pay off a balance. Why did we have to register the credit card if it was not going to be used to pay off the balance? This was so ridiculous and my husband was irate – per his comment “this was the last nail in the coffin”. In addition the ship has no ATMs and the only way you can obtain cash is to get a Cash Advance at 5% so make sure you have plenty of cash as some of the shops on the islands do not take credit cards. Concerning the Cabin: When we finally got to our cabin, in Bella Class, we discovered the smallest cabin and balcony that we have EVER had. It was the size of a postage stamp. There was hardly any room in the closet, the drawers were too small to put anything in. There was no table in the room to put food/room service, etc., on. No couch, no chair – only a small ottoman to sit on in front of a makeup mirror. The shower design was ridiculous – you could not take a shower without the water running out on the floor and you could not get in or out without hitting yourself with one side of the door or the other. The deck chairs were not adjustable and were extremely uncomfortable. Again no table. The bed was made up with a regular sheet on the bottom, instead of a fitted sheet and it kept coming undone - under the bottom sheet was a nasty, pelted mattress pad that was just disgusting. The TV in the room was so small that my husband could not make out anything on it from his side of the bed (and we are not talking far away). There was no bar soap in the shower or sink and the liquid soap did not foam up or make us feel clean at all (we had to wait and buy soap on one of the islands). We did not have hot water in the shower until the 2nd to last day! Concerning the Activities On Board: Other than pool activities, there really was not much going on. We are used to having shows, lectures, activities or something in the atrium, at least on sea days but no! If there were any slot tournaments or other specials in the Casino, they were not well advertised and we did not know about them. The theater did not offer any cocktail service, there were no cup holders in the seating, etc. The shows were horrible!!!! They had Opera one night (I did not hear one person say that they enjoyed any shows), they force fitted a show called the “Christmas Witches” for Christmas Eve, that had nothing to do with Christmas. The male singers were terrible. They did a show called “The Show much Go On” with songs from Queen, the female singer was fine but the guys sounded like cats being choked. We went to the “Afternoon Christmas Trivia” on Christmas Eve only to find out it had nothing to do with Christmas! We went on a Celebrity cruise for Christmas two years ago and the entire cruise was very festive. Not so on this one. Concerning the Food and Dining: We were supposed to be in 1st seating, but when the travel agent cancelled our cruise and we had to rebook, they put us in 2nd seating. I called several times and was assured that we would be moved to 1st seating; however, when we checked in – our cards had us in 2nd seating and we had to wait about a half hour to talk with the Maitre’d to get the seating changed and it did not happen until the 2nd night. We were with 10 other people but we could not sit near any of them, we could not even get a special table to be together for Christmas dinner. Our very first meal in the main dining room (the Black Crab) took us over 2 ½ hours to get our food. On later nights, after having complained we were able to get in and out in 1 ½ - 2 hours. The food was terrible everywhere. This is no exaggeration! Very little selection in the Buffet (if it were not for pizza we would have starved). They actually charged extra on the main dining room menu for certain selections! The only specialty restaurants were Sushi and Italian. We actually tried the Italian one night (Eataly) it was terrible. My Carbonara was so dry you could not eat it and the bacon smelled terrible. My husband’s steak was too tough to cut. The waiter was rude and kept calling my husband “Chief”. When the Maitre’d came over, he kept apologizing and wanted to give us something else. But at this point we had given up. He asked us to complete a comment card which we did, we can only hope someone will take appropriate action. The hostess told me I could take my wine with me when we left, but the waiter chased us down and told us we could not take the glass out of the restaurant. On one of the special nights in the main dining room, they had Diver Scallops as an appetizer and warm water Lobster as the main course. We were finally thrilled with the menu; however, when it came out the Scallops and the Lobster were so overdone and rubbery, everyone at the table (all six of use) returned them both for other selections. We had lunch in the main dining room one day and that was enough. We ordered Clam Chowder and when it came out, it was Gray and smelled like rotten fish. I tried the Shrimp Ceviche and it was terrible, tough and smelly! It is really bad when even the wait staff try to get you to stay away from some of the dishes! On “Italian Night” they did a presentation on the center stage and said “And now for your first surprise – join us with a toast of your Lemoncello” Of course no one had lemoncello to toast with and then they went around the room with FAKE cakes! Concerning the Ship’s Design: This ship was not designed for relaxation, comfort or elegance….There we no shady spots to sit out on deck. You had a choice of sun, smoking, by the pool or in the enclosed pool area with no breeze, no deck chairs anywhere to enjoy a good book in the shade. The bar stools in every single bar/lounge were terribly uncomfortable. There is no place to put your feet and they sit off center. The Eataly restaurant (one of the specialty restaurant) had plastic chairs!!!! When we came back from shore excursions there were empty bins designated to put your “hand towels” in – of course no one was given a hand towel to use or put in the bins. Definitely an Italian Line: All announcements were in seven different languages, it took forever for the announcements to be conveyed. I tried to order a Chocolate Martini one night and ended up with a Margarita first and then a Mojito second. English is not well understood by any of the staff on board. The phone announcements (when you try to set an alarm or are on hold for room service) are all in Italian, we had no idea what was being said. All of the medication and toiletries for sale are all in Italian and the music on most shows was in Italian. TV in the room had very little on it in English and if you wanted to watch a movie it cost $9.00! Bottom Line: The Staff were friendly and tried really hard. They were overworked (not enough staff) and were not well trained in any of the services that were offered; e.g., dining room, bar, etc. If MSC wants to be successful in the US Market they need to make a LOT of improvements/changes. We have taken the time to give detailed feedback, we can only hope it will make a difference! And the kicker of them all is that MSC indicates on their shore excursion tickets that they are NOT responsible for the excursions!!!! Read Less
Sail Date: December 2018
First time on MSC, we chose because of the free "Drinks on Us" package and balcony. First the positives: The ship is gorgeous, very elegant and had many nice bars. Our room was great, the best we've had on a cruise. ... Read More
First time on MSC, we chose because of the free "Drinks on Us" package and balcony. First the positives: The ship is gorgeous, very elegant and had many nice bars. Our room was great, the best we've had on a cruise. Comfy beds, a sitting area, plus a nice bathroom with a tub which my wife appreciated. Our attendant Juan was very helpful. Many of the staff seemed unhappy, the impression I got was they didn't really like the way they are treated by MSC. But if you smiled and spoke nicely to them, they would brighten up and were very friendly. We had 2 fabulous bar servers; Miguel by the pool and Isabelle in the lobby bar (our favorite hangout). They were wonderful. We hardly bothered with the dining room. We went 3 times, that's it. Many felt the same way. On our final dining room visit, I counted 1/3 of the tables empty. And the others only partially filled. Service was slow. We hardly saw the waiter, only when he dropped off the courses. Waste of time, you could get the same or better in the cafeteria. Without wasting 2 hours. I ordered lobster pasta and keylime pie. It looked and tasted like ChefBoyRDee ravioli out of a can. The dessert was a blob of lime pudding on a graham cracker. (Plain lime, not the tart keylime I was looking forward to) OTOH, the buffet was quite good, at least you could see what you're getting and choose. A decent carving station, plenty of other selections and fabulous pizza! Even the breakfast pizza was unique and very good. Desserts were lacking though. Only a tiny selection. I miss the huge selections of awesome desserts we get on Carnival. Entertainment was hit-and-miss. The singers were excellent, but some of the shows were lame. One night was opera. People began streaming out after 10 minutes or so. No comedy at all. We miss that. Some of the staffers did some pranks and antics prior to the shows and that was amusing. But besides that, there was no comedy at all. The drinks-on-us package was nice, but the 15% tip charge can sure add up. One stupid thing though.... -Champagne is free -Orange juice is free -But if you order a mimosa, you pay full freight because a mimosa is a "cocktail" Not MSC's fault but the behavior of some of the kids was horrible. One little brat in the dining room pulled down his pants and tried to pee into the ice bucket. Parents did nothing, it was the waiter who stopped him. The same kid peed all over the wading pool on the last seaday and closed it down. Thanks. Nearly impossible to get a deck chair unless you were early. The usual hogs who saved with a towel then left for 2 hours. One morning we saw a couple come down the elevator carrying deck chairs. They took them to their rooms the night before! Ridiculous, Embarkation was a fisaco. We waited in the holding pen until after noon. No communication as to the delays. Disembarkation sloooooow, I think half the ship did the early self-checkout. A long, long, long, long lineup to disembark. We had a great time though. Would we sail MSC again? Sure... if the price was right Read Less
1 Helpful Vote
Sail Date: December 2018
Recommended as an alternative to Norwegian Haven. Went last Dec 2017, returned Dec. 2018. Was fine last time, standards have dropped! Le Muse specialty was inconsistent wrt meals. Overall food quality gone! Eataly was a steakhouse ... Read More
Recommended as an alternative to Norwegian Haven. Went last Dec 2017, returned Dec. 2018. Was fine last time, standards have dropped! Le Muse specialty was inconsistent wrt meals. Overall food quality gone! Eataly was a steakhouse replaced by a total steak joke in a cheap cafeteria setting. Galaxy replaced by a poor sushi restaurant. Set menu and if you replaced a certain dish, charged 50 percent as a black card holder....insult! As a health care professional, I expressed my concerns wrt the filthy public toilets. The Le Muse bathroom reeked of urine and ammonia. The Yacht Club bathrooms were equally filthy and I observed no maintainance personally for the 10 days there. A main bathroom on the 7th floor near the foyer had 2 of the 3 toilets nonfunctional and one was filled with feces and urine. Met with “Management “ and indicated if I were a health inspector, I’d shut them down! Concerned for the young and elderly....a miracle there has been no bacterial/ viral outbreak! Hard surfaces, ie hand rails, filthy and even observed chewed gum on a door handle. Disease vectors waiting to happen! Unfortunately, we are booked again in February ( as I hadn’t expected this deplorable state of affairs from last year ) . If I could ( without economic repercussions ), I would cancel IMMEDIATELY!!! Wish us luck for February.......be very afraid! Read Less
3 Helpful Votes
Sail Date: December 2018
10 day cruise over Christmas. 8 of us in 4 balcony cabins. We've been on this exact same ship 2 years ago. Food was about a 4/10. We ALL lost weight. Usually not what happens on a cruise! A staff member in the buffet grabbed my ... Read More
10 day cruise over Christmas. 8 of us in 4 balcony cabins. We've been on this exact same ship 2 years ago. Food was about a 4/10. We ALL lost weight. Usually not what happens on a cruise! A staff member in the buffet grabbed my arm and said " Never let your friends and family work on a cruise ship". I never thought it was an easy job, but that seemed odd. Dinner shows we're 35 minutes long. There were some acts exactly as they were 2 years ago. We got the unlimited drink package. Get on board and find out that it only covers drinks that are alcohol and mixer. ie rum and coke, vodka and OJ etc. Pins colada, daquiri, Mai Tai, not covered. They gave us drink tickets that we used last time for the specialty drinks, but this time we were told that we couldn't use the tickets because we had the drink package (?). Room service. A menu of 7 or 8 items we're a $3 or $4 charge. Chicken wings and pizza was almost regular price that you would pay in a restaurant. 6 wings for $8. The service and attitude in the dining room was so bad that we complained the 2 nd night. You would get ice tea, but no sweetener. We asked for extra butter for our rolls the first night, and we're told that there wasn't any. At breakfast, we got hot water for tea, but it took so long to get teabags that the water was cold. Six of us were eating that meal and only one meal was correct. We we're 5 or 6 nights in before they started anticipating our needs. We requested a pitcher of water be left on the table. Remember, there's 8 of us. Somebody would walk over, fill one water glass and then take our full pitcher. The buffet was a mess. When it stated to slow down even a little, they would shut things down. One afternoon, the only open was pizza or salad. One day they shut down 3 drink stations, and we're fixing the 4th...the ice machine was broken. So...no cold drinks for that meal! Too much of things that seemed for the staffs conveinance and too hell with the passengers. My 80 year old mother was travelling with us. We come home from dinner night 2 and our balconies we're closed off. They said it was a safety issue. We fussed and they opened them, but why would we insist on adjacent balconies if we wouldn't be able to go from room to room? This is our 10 the cruise. We are a big group. I have trained my children since they were young to be patient and reasonable, 3 of my children have worked in food service. We are not difficult, but this service was poor. The on board entertainment was the same every day. Nothing exciting or fun. Part of our group participated in " boys vs girls" game. The staff blatently let one side cheat. When they were called out on it, the staff member said " I'm not good with numbers." We won't be travelling with MSC again. There was just too much wrong this time. Read Less
Sail Date: December 2018
MSC Divina Christmas Cruise 2018 Room 13095:- Clean and in good order, towels replaced twice daily and you even get beach / sun bed towels. Down side to room:- Pool deck above and overhangs so you don’t get the sun on the ... Read More
MSC Divina Christmas Cruise 2018 Room 13095:- Clean and in good order, towels replaced twice daily and you even get beach / sun bed towels. Down side to room:- Pool deck above and overhangs so you don’t get the sun on the balcony. As it’s the pool deck above the chairs and tables are put out anywhere between 5.30 to 7am and there not gentle about it so it noisy with chairs and tables being dragged and thrown down. At night children running and / or people walking with heels on the noise resonates through into the room. Party’s / music around the pool deck at night go on till 12.15am which you can also hear the sound of thud thud thud till then. The hand sanitisers. Very few of then and they didn’t always work and certainly weren’t enforced, although the ship was clean even at Christmas with a lot of children on board. The main restaurant:- Food predominantly American was invariably cold, service wasn’t as it should of been “the excuse was it’s Christmas and they were busy. If they now the boat is full put staff in short staffed areas, Buffet:- Good food normally good variety of nationalities but yet again predominantly American. Nice that you could get lemonade and juices all day at no cost as well as the usual tea’s and coffee’s. If you are a pudding/cake fan (like me) prepare to be disappointed as it’s the same nearly everyday in the buffet. The up side was at 4pm the scones and biscuits were put out but be quick as like everything else people are very greedy and have plate fulls. There was also an ice cream dispenser at the very back of the pool deck help yourself “when it’s working”. Destinations were good, embarkation and disembarkation were easy “but remember to take a photo ID with you when you get of or you might have trouble getting past boarder control. We picked up with the cruise out of Miami so it was predominantly/ Americans / Hispanics The only thing which I found wrong is that every time the boat stopped, people would go mad at breakfast time and taking loads and I mean loads of food with them on an excursion, which would probably never get eaten. People do eat to excess on the cruise “but that’s only probably me with that one”. Overall impression you pay for what you get it’s not a Princess cruise or Cunard it was a good value for money cruise with good destinations but I felt a few more staff needed and a better menu in the main restaurant with hotter food. Read Less
Sail Date: December 2018
This was our 3rd MSC cruise. 1st was on Divina in March 2017 for 1 week, 2nd was a back-to-back (2 week) cruise on the Seaside in June 2018. So we clearly enjoy MSC. We appreciate all the Christmas touches onboard that made it an extra ... Read More
This was our 3rd MSC cruise. 1st was on Divina in March 2017 for 1 week, 2nd was a back-to-back (2 week) cruise on the Seaside in June 2018. So we clearly enjoy MSC. We appreciate all the Christmas touches onboard that made it an extra special Christmas for our 2 young sons. Pros included the service from Edison and Inca in the Villa Rosa Dining Room each night; the delicious food in the MDR for dinner; the cleanliness and spaciousness of our interior cabin; the pasta, pizza, and other variety in the buffet for lunch. Cons included a very long check-in process due to a careless error of the lady checking us in; a delayed boarding process (boarding did not begin until 1:00pm); being bombarded by staff members as soon as we stepped on board trying to sell us drink packages; very slow (10-15 minute wait for a drink) daily at the Divina Bar and the Aqua Park/Pool Bar; extremely horrible service and slow service 2 mornings in the Black Crab Restaurant for breakfast; such bad and slow service that we ended up just doing the buffet for breakfast; the extreme discomfort of and condition of the pillows and matress; the pillows and matrewss were terrible and caused me a bad backache each night that kept me awake in pain much of the night every single night. The pillows at least need to be replaced immediately. We have our 4th MSC cruise already booked--we'll be back on the Seaside in June 2019. I do not foresee us booking anything back on the Divina anytime soon. Read Less
2 Helpful Votes
Sail Date: December 2018
First of all, I must say that the service on board of MSC Divina is amazing! The staff are so helpful, nice and working hard - in that regard, our vacation was amazing. However, there was also something that might be very frustrating ... Read More
First of all, I must say that the service on board of MSC Divina is amazing! The staff are so helpful, nice and working hard - in that regard, our vacation was amazing. However, there was also something that might be very frustrating for some people like us. As part of a promotion, our cruise included unlimited drinks package called Drinks on Us. That was one of the reasons why we decided to purchase vacation with MSC because we thought we got a great deal. We boarded, got our first drink and realized that we were charged 15% service fee on the drink price that we had to pay. We automatically thought it was tip for servers so we let it be for 2 or 3 days. Later, we asked servers whether the 15% went to them and their answer was NO. That was the moment when we got really mad and wanted to know who does the money go to. My boyfriend went to reception and asked what the 15% charge was. The answer of the lady at the counter was that is was a tip for servers - my bf answered it was not because we asked them. Then she said it was a tax - my bf said who does the tax go to when we are in international waters. Then the lady had nothing to say and her final answer was: "if you don't want to pay the 15% just don't get drinks." WHAT THE HECK. My bf just left because he did not want to argue with her and escalate this to management as he was on vacation - he has enough of stress at work. We both worked many months with no break and this was a well deserved vacation for both of us as we worked hard to afford the cruise. We are the kind of a couple that studies every single detail before our vacation and plan what expenses we'll be having while on vacation. The company should realize that not everyone wants to have a debt on their credit card and many people are on budget. No one told us about the 15% in advance and thus we did not count on it! Nothing in terms & conditions, nothing in our booking confirmation.. I expect the company to contact us and explain what this 15% is! I reject to contribute extra money to a private jet of a company executive! The staff definitely deserve it much more as they work really hard! Read Less
Sail Date: December 2018
25% of the crew was brand new and others were still fairly new. Service wasn't the best but they will get there. Silver Bar was our favorite with our favorite waiter Yanga!! He is 4 months into his new role and shows so much ... Read More
25% of the crew was brand new and others were still fairly new. Service wasn't the best but they will get there. Silver Bar was our favorite with our favorite waiter Yanga!! He is 4 months into his new role and shows so much potential. The food was different but good. Stateroom attendents were awesome. Spa area is very enjoyable. The ship is very elegant. The MDR could use some more variety along with the buffet area. MSC needs to empower their customer service desk to correct simple mistakes instead of telling passengers to call MSC after their cruise is over. The pizza is very tasty you wont be disappointed! Some days the fruit was the best I ever tasted and other days not so much. I believe it was a great value for the money spent. I will sail with MSC again. You should give them a try with an open mind. Read Less
1 Helpful Vote
Sail Date: December 2018
We sailed for a sixth year for Christmas, but the first time on MSC. The cruise was a great value and included Drinks on Us, which we upgraded to the Classic drink package. Embarkation was delayed because people from the previous ... Read More
We sailed for a sixth year for Christmas, but the first time on MSC. The cruise was a great value and included Drinks on Us, which we upgraded to the Classic drink package. Embarkation was delayed because people from the previous cruise refused to get off, but once we were on things went smoothly. We were able to change our dining time and get into our room right away. Disembarkation was on time and ran smoothly. However, we had to be out of our rooms by 7:30 and weren't allowed off the ship until 9:30, so we spent a lot of time just waiting without anything to do. We were happy that our drink package worked on the last morning though. The ship was well maintained and decorated, but the colors were dark and ceilings were low in most public areas. We had a harder time navigating the ship than any of the nine previous ships that we have been on because there were so many dead ends. Food was good, especially the pasta and pizza in the Eataly restaurant. There wasn't a ton of variety on the buffet and it was missing some choices we look forward to, such as chocolate milk, hashbrowns, and a salad bar. We went to most of the shows in the evening and appreciated the variety that would appeal to a wide audience. They had popular music, opera, circus type acts, and more traditional cruise shows. They did mix in some weird things to all the shows though, such as witches in the Christmas show and an Italian song in the Tina Turner show. Service was our biggest issue. The whole ship seemed to be understaffed. Everyone we saw was working hard, but there just weren't enough of them. It was routine to wait 10 minutes for a drink at any bar around the pool deck. Our server at dinner had about 8 tables without a dedicated assistant waiter and our room steward had 15-20 cabins. It was too much for both of them. We noticed there wasn't as much of a focus on cleanliness as we have seen on previous cruises. As you walked into the buffet and restaurants, there was generally only one dispenser for hand sanitizer and few people used it, because there was no enforcement. We also rarely saw people cleaning around the ship. Overall we had a nice cruise, but MSC is not a top choice for us in the future. Read Less
1 Helpful Vote
Sail Date: December 2018
This was an excellent value - we paid $ 100 pp per night with the Drinks on Us for a Balcony cabin with the Fantasta experience! We have no complaints - our cabin steward and servers in the Black Crab Dining Room were excellent. Our 5 ... Read More
This was an excellent value - we paid $ 100 pp per night with the Drinks on Us for a Balcony cabin with the Fantasta experience! We have no complaints - our cabin steward and servers in the Black Crab Dining Room were excellent. Our 5 & 7 year old granddaughters loved the kids club. We went on this cruise because of the low cost and were only interested in the cruise experience - the ports of call did not matter to us! We enjoyed the relaxed atmosphere and the fact that we could lounge at the pool and not be constantly asked by bar servers if we wanted a drink! The Drinks on us package was great for us - in fact we did not even use our Fantastica coupons, but we discovered that they do not expire, so we will take them on our next cruise! Both the embarkation and debarkation were very quick (no lines at all at embarkation) and easy. We love the MSC line and have another cruise booked on the Seaside - waiting for better deals on the Divina or other ships next Christmas! Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this Cruise because of the pricing. We wanted a quick get-away during Christmas Holidays....My mother always told me you get what you pay for and this Cruise was just that. Started off with our Stateroom being dirty. ... Read More
We chose this Cruise because of the pricing. We wanted a quick get-away during Christmas Holidays....My mother always told me you get what you pay for and this Cruise was just that. Started off with our Stateroom being dirty. Bathroom had not been cleaned, the bedding was stained and we found staples in the bed! The housekeeper made the excuse that "we have so many people coming in, we just cannot do a good job". HUH? We purchased the "Drinks on Us Package" and that was a complete joke. We were charged for drinks that were clearly on the Package. No one seemed to know what was and was not on the drink package. Food was so-so but, when we ordered room service for breakfast, it was NEVER right. The first morning, syrup was not brought with pancakes (we were told you had to order separately), no silverware, etc. The 2nd morning, the eggs were ICE COLD. After that we went down to the Buffet, which was ALWAYS crowded and no place to sit. The crew was obviously untrained. It appeared whoever hired the personnel was desperate for anyone to work on this Ship. Every time we asked a question, we were given several different answers and none were right! I could go on and on but I think I have said enough. Again, my Mother was right! Read Less
3 Helpful Votes
Sail Date: December 2018
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it ... Read More
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it cleared. It took a literal fight to the death to get any of my money back. I should have known then to cancel the entire thing. Their website is atrocious - couldn't book any excursions on their site and when I called for help they said to wait until the site was back up. It never was. My partner tried to purchase a bottle of champagne for our arrival and the website wouldn't process the order. When he called, they said they would tell the ship ahead of time to help accommodate us. There was no champagne and no one knew a thing about it. MSC had a special way of making you feel invisible and insignificant during the one time of the year that you are spending your hard earned savings to enjoy yourself. We actually anticipated taking our bags with us on one of the islands and letting the cruise leave without us while we enjoyed freedom and good food before flying directly home. The Drink Packages So you've prepaid for a drink package and feel excited to enjoy. Don't try to get someone's attention for a drink, as they drop eye contact and walk away to avoid you... over and over again. Like their commercials where they show you drinks being brought to you poolside? Good luck with that! You have to order at the bar and it takes at least 25 minutes to get someone to cash you out, if they let you have the drink you want. Bye bye sunshine time. What they don't explain well is that you will have to pay 15% of every drink you order from your package on top of that. If you order a Jack Daniels and coke, they will calculate them separately and you will pay 15% of a can of coke, plus another 15% for the Jack Daniels. Don't try to order a cocktail - unless you want to order gin, champagne, lemon juice, and ginger beer all separate. They would not mix it for me and told me I couldn't have it. They did however bring me all 4 glasses separate for myself to mix and charged me 15% of a markup price for each individual ingredient. Every bar sets a different price of each drink so you never know if you'll be able to have what is offered or what your 15% service charge will be. One evening, we ordered a Jim Beam and coke, which was clearly outlined as part of our package. The bartender said we couldn't have it and we showed him the pamphlet. He stamped away to show another worker and then begrudgingly made it. We ordered an Irish coffee and the same bartender ran coffee through the old unchanged coffee grinds on the barista machine and gave me what tasted like liquid cigarettes. When I told him I couldn't drink it, he stormed out and literally disappeared for the rest of the night into the back room. The Dining We paid extra to have a better dining time, yet we were placed in the early dining time with no one that would allow us to change it. Imagine this - you are out on an island in the sun and sand, then must be back on the ship by 6pm. But the issue is that dinner is right at 6pm. So you have to leave the island early to get showered and dressed before they serve you awful food. We opted to skip this dinner when we could to enjoy the islands as the food was unworthy of a cafeteria. I was served the same "dessert of the day" for the entire 10 days. I asked every day if there was a new dessert and he said no. It was literally the same cake, as it got harder and harder as the trip went on. I asked for some raspberry sauce to help make it easier to eat, but the waiter told me there was none, even though raspberry sauce was on my partner's dessert. The same food you are served in the dining room is the same food in the buffet, one day later from leftovers. There is no 24 hour food or drink. During Christmas, the waiter poured our table champagne. One woman barely got a swig and asked if he could please pour a bit more in. He said no and that is was complimentary and walked away. During Christmas dinner, our server gave us turkey dinner which was from a turkey crown and the slices were small and almost see through. One member at our table only got 1 slice instead of two. I had one piece that was so yucky it wasn't even edible. I ordered chips and salsa in the Sports Bar and only received 8 chips total to accompany the salsa. (Photo evidence) We only had 3 food options - 1 buffet, 1 Sports Bar (filled with children) and The Black Crab Dining Room for breakfast, lunch, and dinner. We tried to go in the Villa Rosa for any other meal and they said we were assigned to the one dining room for all meals. You will pay extra to have any gelato and many places will charge you for a regular coffee also. Our waiter Ryan did not smile one time during the entire vacation. I was given a gluten free lunch box to help me when on island to have food options. I was excited to receive a sandwich and maybe some fruit or chips. The lunch box was plain crackers, a plain muffin, and tea cookies. Who eats that for lunch? The head chef should be insulted by what he serves. He is unfit to feed low income inner city hospital food. Room Service I requested room service breakfast for the following morning for 9 am. At 10am, I called to check on it and they told me I already received it, which I had not. They told me I must not have been in my room, which I was. They then delivered it to me 30 minutes later after slamming on my door out of anger, and the woman admittedly told me that they delivered it to another room. The cleaner in our room accused me of throwing facial tissues in the toilet, which I had not. Said he inspected the toilet and that if I continued this that he would report me and charge me $300. I again said I had not even used the tissues, but he was adamant. The cleaner will disturb every attempted sleep in and nap you get a chance to take by slamming on the door at random times. When you don't answer, he keeps at it. When I did answer he simply said, "Do you want anything?" Yes - a nap. The Ship We arrived at the port to check in and the agent told us that they gave our room away to someone else. Then she gave us tickets to the correct room and said nothing further about it. She then gave us check in documents in Spanish and said thats all she has left. We told her we don't speak Spanish and she said there was nothing she could do. Our tickets told us to board no earlier than 4:15 pm. When we arrived, we had a sheet on our bed explaining how the ship cabin was open and ready for 1pm and that there was a poolside welcome bbq and live entertainment. We were not even allowed on the ship for this time so this was infuriating as we spent the day at a restaurant nearby to kill time and spending money on food and drink. They make a mandatory meeting occur as soon as you settle on board where they force everyone into a room to try on life jackets. Then you leave in long lines and backed up elevators. They never tell you any safety info or where the life boats are. The elevators are so fast that if you are any older than 18 years old you will not make the doors before it is off to the next floor. The customer service people are the most vial folk on the planet. When you ask a question, they say "I don't know." and then expect you to walk away. The night before we left the ship we asked for times for disembarkment so we could plan ground transport. We were told "I don't know..." and then she went on to insult my partner's ethnicity. Only one hour later, documents were passed out on each door with this timing, so she must have had this and known. They charge you $12.50 per person per day for this undeniably awful customer service. We were unable to secure a spot on a sunbed near a pool area during the entire 10 days on the ship due to others putting towels down at 5 or 6 am, and then sometimes never showing to use those sun beds. We had so lay in various creative spots. The hot tubs towards the back of the ship were so cold my teeth chattered. The Garden Bar and Pool which are adult only have a constant waft of sewage from the ship. The design of the ship is so poor that you have to take multiple elevators at different sections of the ship to move from floor to floor. Balconies get no sun as there is a roof over each balcony. Went to play bowling in the Sports Bar and card what charged twice for a broken machine. Had to call 3 times to get a refund. Each time they said they would and they did not. It's like a job keeping on them to do their job. I received a slip in the room for a massage promotion of 50% off. I called to book it and they would not let me book it and tried to up-sell me to another day when the promotion wasn't running so I would pay 100%. I said no, I want to book the promotion, and they proceeded to try to put me down for the day it was not available. I had to literally hang up. Any yoga or health classes are for a fee. Entertainment The entertainment on the ship is so bad that you actually feel insulted and cheated after every performance. The director of entertainment should be left on a faraway island. There are NO PROPS - much less props than an elementary school play. There is no live band. There is no use of the lighting packages on stage, only a spot light and lighted stairways that change colors. There are barely any costumes let alone costume changes. They rewore Halloween costumes as witches for the Christmas show. The lead singer Roberto Cavallaro should not have been permitted into a high school musical, let alone lead every production. He has an unmistakable lisp that comes through in his songs. His tribute to Queen and Frank Sinatra made them turn in their graves. A fellow audience member sang over him the entire Frank tribute in order to drown him out in the theatre. During a pirate fight scene, he ruins the entire show flow when breaking into "You Raise Me Up" by Josh Grobin. He is an insult to the arts community. He too should be left on a faraway island. Mediterranean Shipping Company's Cruise lines are just as bad as their shipping service which was in the news this week for dropping 270 containers of valuables, vehicles, antiques, and hazardous materials into the ocean during transport. Steer clear. Read Less
Sail Date: December 2018
First cruise with ship with kids age 10 and 8.. can I say a complete waste of money. Food was always , I mean always cold at buffet. Our first “formal” nite we sat at our table for 90 mins with no food, got up and left. Manager was ... Read More
First cruise with ship with kids age 10 and 8.. can I say a complete waste of money. Food was always , I mean always cold at buffet. Our first “formal” nite we sat at our table for 90 mins with no food, got up and left. Manager was helpful and we had no other issues at restaurant, except there is one.. and food was average at best. Not much to do on board, pools overcrowded and same activities every single nite. Entertainment was boring.. shows I mean. I really was disappointed, not a very helpful staff, no one knew where anything was and most of the other cruisers were rude. We will not be taking MSC ever again. We were bored, we only did one shore excursion with cruise, a Jeep tour of St Martin and that was worth it, best part of the trip. Other than that not impressed at all. Read Less
2 Helpful Votes
Sail Date: December 2018
Worst experience ever on a cruise, after just 3 days, we abandoned ship and stayed on the island of St. Kitts for the remainder of our trip. Stayed at the Marriott Royal Beach & Casino, LOVED it. I don't have much expectation ... Read More
Worst experience ever on a cruise, after just 3 days, we abandoned ship and stayed on the island of St. Kitts for the remainder of our trip. Stayed at the Marriott Royal Beach & Casino, LOVED it. I don't have much expectation of cruises, never been much of a fan. But we scored a great price for a balcony stateroom for 4 of us on a 10 day cruise for the holidays, and said why not?? To summarize: Hot tubs: over crowded with kids (ok, it's Christmas holiday, they'll get a pass on this.) but water was always tepid, not hot. Stateroom was comfortable. Not a bad size for a balcony room. and fairly quiet. Customer Service Desk: ALWAYS had a long wait, no matter what time of the day, or regardless of number of people on line. Could never go there without wasting an hour or more of my day. Cleanliness: Disgusting. Plates of leftover food, spills, and messes were left till the end of every night to clean. Meaning you spent the day meandering around filth and dirty dishes on the decks. Spa: I take particular issue with this. Not with their service, but their tactics. Scheduled acupuncture (did nothing for me, but seemed to work well for my husband) and a massage. AFTER receiving a pretty good lymphatic massage (a little painful for my taste) the therapist proceeded to write a list of FOUR more massages, 2 body scrubs and a facial that they suggested. I assumed they meant for a different cruise. No, she insisted I schedule all these services - one for each day on the ship. WHO the HECK gets 5 massages in one week? It was abusive. Dining Room: Food was often served cold, and bland, and overcooked, and very late. 8:30pm seating we could expect to eat no earlier than 10pm. And service was unavailable in between serving courses. Buffet: We ate pizza every day. The one thing we can count on. Entertainment: I'd rather take a nap. The F1 Simulator for the kids broke after the first day. Shows and programs were boring. Overall decor of the ship was extremely boring and lack lustre. Paid in advance for a photo package that we couldn't take advantage of because the photographers were nowhere to be found. FINAL WORD: Hated it. Read Less
1 Helpful Vote
Sail Date: December 2018
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting ... Read More
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting on the embarkation. It was extremely crowded with the people hearded like cattle. There was a 6 family group of us which included our son-in-laws dad who required the use of a scooter to get along. There was no way that the would have been able to maneuver around a winding line of over 300 people. After a search, we found someone to ask for assistance and were told that we could move forward into a side line which wasn't well documented. We finally made it through that nightmare. SANITATION: After sailing on 15 cruises, we had seen sanitation improve greatly on the ships throughout the years requiring sanitation dispensers around the dining areas and various other locations and requiring the use of them as people walked in. No such thing on this ship. There were sanitation dispensers at the entrance to the food, however, there was no one insuring that they were being used. Many times, they were not working or didn't have any sanitizer in them. There was no warm water in the restrooms to insure clean hands and noticed many people walking out without even washing their hands at all. We’ve seen the crew wiping down walls but never the handrails on the stairways or walkways. FOOD (BUFFET): The food in the buffet was the poorest ever seen. There was little variance in the selection. It was basically the same for lunch and dinner which included hotdogs, hamburgers, chicken, and pizza. There was a carving station, however, when I stopped to investigate, the chef had a hard time trying to slice whatever meat he was carving at the time. Needless to say, I walked right past. There seemed to be no organization to the buffet as to the layout of the food. If you wanted a salad, you had to wonder around several stations to find your condiments. Several of the passengers were rude and seemed to cut in line at their own convenience. FOOD (BLACK CRAB); Rather than fight the unorganized crowds at the buffet, we ate the majority of our meals in the Black Crab. Unfortunately, this was slightly a step above the buffet. For breakfast, we always had to ask for water and coffee. The service was not what you would normally expect at a sit down meal. We were at a table of six and had placed our orders. Five meals were delivered and I patiently waited for my eggs and bacon. After waiting at least 15 minutes when everyone was almost done with their meal, we finally grabbed the attention of a server. Shortly thereafter, he brought me salmon and cream cheese which I definitely did not order. He returned later with my eggs after everyone else was done eating. On another occurrence, my wife received her eggs (just 2 eggs) and asked where the potatoes and meat were since the menu said that eggs were included with potatoes, meat and toast. The server informed her that potatoes and meat had to be ordered separately. After telling him that the menu said it was included, he began arguing with her and telling her that she was wrong. We called a supervisor over and he clearly stated that it was included when eggs were ordered as stated on the menu. He had the server come over and apologize to my wife for basically calling her a lier. I don’t know if the underlying fact is that the staff needs a lot more training or if the supervisors have to be more involved to insure things are moving smoothly rather than just standing around doing nothing other than appearing busy. ENTERTAINMENT: Very little variation in the entertainment onboard. Every night was performed by the ship crew. Same acrobatics over and over with singing. Got tired after watching a few nights. DISEMBARKATION: Another nightmare. We carried off our luggage to avoid the huge crowds at the end. Once again, no guidance, just follow the masses. After departing the ship, were told that Americans and Canadians get into the left line and all others into the right line. What we didn't know that after moving an hour in line, the left line led into a single elevator while the right line led to the escalator. No attendants at the end of the line to direct you to your choice. Now people were positioning themselves which was total chaos. Thank goodness we finally made it off the hell hole and never to return. Overall the ship was beautiful with plenty of areas to sit and relax. In addition, this had been one of the smoothest sailing ships we were ever on. Unfortunately, this goodness does’t outweigh the bad. Read Less
5 Helpful Votes
Sail Date: December 2018
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack ... Read More
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack of choices and food is precooked and cold. The dinning restaurants mostly for breakfast was a disaster, your order was always cold or they would forget to bring your toast, orange etc.... Many times they ran out of food such as bagels , juices, fruits. As for entertainment, it was average, always the same song and dance, no variety. We had the "Drinks in us pakagd" which was good but many times depending the bar you get your drink would tell you the drink you ordered in not part of the drink package and would try to charge you full price, many descrepencies and often frustrating. Bottom line , I expected better from this Italian ship especially the food, always cutting back on quality and portions, if you wanted something descent you had to pay about 25-30 us , all about the money. This was my first and last MSC, will stick my other carriers. Read Less
Sail Date: December 2018
Food quality in main dining room is excellent, Celebrrity, Viking River, Holland has American, RCL have nothing to brag about in comparison. New items daily and also standard always available staples like a juicy, cooked to order, too big ... Read More
Food quality in main dining room is excellent, Celebrrity, Viking River, Holland has American, RCL have nothing to brag about in comparison. New items daily and also standard always available staples like a juicy, cooked to order, too big NY strip steak. Prime rib truly was PRIME, not choice. Lobster tails are northern, not tropical. We ended up eating all three meals there, always superb. Cafeteria on deck 14 is good enough. Room, just big enough, in perfect repair and spotless, lots of storage. Bed, linens, pillows (offer a selection of types!) top of the line. HVAC system most effective (and quiet) of any we’ve experienced. Steward was very attentive. Decor, using deep purple as the foundation, not our taste, but it’s obvious a lot of attention went to coordinations. TV does not offer the most viewed US news channel, Fox, mostly CNN with continual snide, mean spirited comments about those they look down on. French channel news pretty much only level refuge. Wall Street Journal, US number one newspaper by far, not available on line. Ship has exceptional stabilizing, even with 10 foot seas and gusts over 25 knots, steady, smooth ride. Public areas are dazzling, and always spotless. Some bartenders are very skilled. All personable. Prompt waiter service. Pool area music and entertainment a far too loud for our tastes but there are quiet refuges in corners. Coffee blend is good but regular coffee weak especially for an Italian ship. Espresso, always available is good. We had an issue with an excursion, and customer service investigated and followed up professionally. Unlike other cruises did not see crew wiping railings. Noticed this because I had a cold which hoped not to spread. Hand sanitizers only by food service. I think many more should be placed. Fellow passengers are extremely geographically diverse, more so enemy than cruises originating in Europe. A delight of diversity. Price was influential in booking, and so was the service we received a few years prior when we treated our ten grandchild (+parents!) to western Caribbean cruise. Read Less
1 Helpful Vote
Sail Date: December 2018
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful. My personal trainer, Jacques was great as well. But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise. I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on. Here's why: I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes. Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor. I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time. In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group. In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website. The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip. In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship. I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering. So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame. I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment. One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled. I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains. The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag. There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises. The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered. Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately. We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent. I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings. In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer. I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me. On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for. We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
1 Helpful Vote
Sail Date: December 2018
I have cruised about 90 times but never on MSC and the price was good so I gave it a try. This has been the worst experience I ever had and my first cruise ship had caught fire. From miss information/poor information on the web site to ... Read More
I have cruised about 90 times but never on MSC and the price was good so I gave it a try. This has been the worst experience I ever had and my first cruise ship had caught fire. From miss information/poor information on the web site to satisfaction survey not working. 1. Told check in was not until 4 so I took a later flight. Check in started at 1130. Which caused mass confusion at the pier. 2. When checking in my pre-confirmed loyalty match was not listed. Told to go to guest services waited in line for 45 minutes (likes at guest service was long all day every day the whole cruise) told I had to go to the future cruise desk was not open until tomorrow. Did that got it fixed but had to go back to the long lines at guest service to get new card. 3. Being diabetic I needed a sharps container for used needles. Cabin Steward told me I had to go to guest services again to fill out a form. All other lines I only needed to tell steward. Guest service to me I had to go down to medical (not open until next day) the person asked me why I was there and when I told her she said my cabin steward should have gotten it and all she needed was a room number. I told my steward and to culminate this to his supervisor. Later in the week I checked back and told supervisor was still insistent the guest had to get the container even though it was for the safety of his staff. 4. Food was below standard and staff didn't seem to care. Chicken parm was from frozen pre breaded chicken breast, baked Alaska was pre-made frozen like you would get at Sams club. The buffet was almost the same everyday for lunch and dinner (hamburgers, hot dogs and roasted chicken). Other lines have what is in the main dinning room on the buffet for dinner. One egg station for everybody in the buffet for breakfast. 3 days before we got back to Miami they said they had no more pancake syrup on the ship but the next day it magically appeared. I believe they didn't want to bother to go to stores for more. Same thing happened with bottled water on the last day in the casino bar they didn't have any but never went to stores or another bar to resupply they just didn't care. This is only some of the problems I experienced. I made friends with a guy that said he was a guest services 13 times to address problems. Most of my cruises I never even went to guest services once and that was for cash change for large bills. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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