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26 Helpful Votes
Sail Date: June 2016
Repeat cruising family on the MSC Divina. We previously sailed Divina March 2015. I enjoyed the familiarity of the cruise, we had different ports of call this time. It was a VERY enjoyable cruise experience. Cruise line has also added some ... Read More
Repeat cruising family on the MSC Divina. We previously sailed Divina March 2015. I enjoyed the familiarity of the cruise, we had different ports of call this time. It was a VERY enjoyable cruise experience. Cruise line has also added some activities/features I enjoy! About me: Regular cruiser, at least once a year, usually RCL, but also Norweigan and Celebrity (along with MSC twice now). I travel with my wife and twins (age 12) and occasionally other family members as well. (This cruise wife and kids only). MDC Divina: A GORGEOUS ship, kept very clean and well maintained. About 400 passengers, less than half Americans, which is just fine with me. I enjoy traveling with a diverse crowd. The layout of the ship is well thought-out. Absolutely wonderful engineering, not a single "rocking" or "waving" experience the entire week. The anchor is very loud when put up/down. Passengers: As I said before, a very diverse clientele, 1500 Americans, 600 Brazilians, many Europeans and Asians aboard. A very courteous crowd for the most part, plenty of children, but not predominantly families. Itinerary: Western Carribean * Ocho Rios, Jamaica: Took my kids to Dunn's River Falls, climbed the falls, perhaps a bit dangerous but very worthwhile and beautiful * Cayman Islands: Stingray City trip, ran out of time, would have liked to snorkel or go to 7-Mile Beach (next time!) * Cozumel: Went to Carlos and Charlie's Beach, comfortable chairs, good foods and drinks, but very small sand area, water sports/waverunners dirtied up the water * Nassau, Bahamas: Cabbage Beach trip with banana boat ride and snorkeling...fun but snorkeling was not the greatest SERVICE: Out of this world service! * ROOM- My cabin steward was Rama- he was SO helpful and friendly, met our every need and kept our room immaculate. *Black Crab Dining Room: Again,EXCELLENT service: Our waiter Rio and busboy James were so attentive and accommodating. Every request was met to our satisfaction and more! DINING/FOOD: Tremendous! The portions are a bit smaller in the Black Crab Dining Room, but no problems ordering extra items. Loved all the menus except for one night, but really, no complaints. Two formal nights, the other nights casual (but not TOO casual). I enjoy dressing up for dinner. Buffet: Really outstanding- ate buffet breaklfasts and lunches almost every day, I don't know how the chehs kept the food just the right temp, never under-cooked or over-cooked...the pizza and pasta were incredible, but so were salads, burgers, etc. THEMES: If you like taking part in theme nights on board: White Night (white clothing) Italy's Colors Night Flowers/Floral night (+ 2 Formal Nights) Activities: Happy to say there were many more activities for me this time around: I really love trivia, and they had had trivia twice a day, and music trivia at night. Jamie was a great trivia host, as were the others. I made some trivia-friends on board, great hanging with Chris and Blair... this was great as last year there was VERY little trivia! We won a couple of bottles of sparkling wine, too! (Thanks, Chris and Blair)Also earned some MSC swag, which is given out the last night of the cruise. Would have liked a little more karaoke, especially family style. POOLS/HOT TUBS: The pools are inviting and cool, salt water. The problem is all the people reserving chairs by putting towels/books on the chairs, and not using them or using them much later! This seems to happen on most of the cruise ships I've been on, not just MSC, but it really irritates me. Wish rules about not reserving chairs could be enforced. Hot tubs- were sometimes TOO HOT! Most of the time they were fine, though. SHOWS: Wonderful entertainers. The shows were pretty much exactly the same as last year...didn't go to a couple of them because of this. Still love the Michael Jackson tribute show the last night. My wife and kids enjoyed the Treasure Island show (I think that's what it was called). PLEASE CHANGE/UPDATE THE SHOWS SO US REPEAT CRUISERS CAN ENJOY! (You can leave the Michael Jackson show, though!) There are also musicians/bands/singers at most of the bars on deck 7, very talented and professional. Cabin: I had a balcony cabin on the 10th floor. It was always kept clean. Loved the balcony views. Main bed was comfy, kids slept on a pull-out sofa bed, which was ok, too. Pillows were lumpy, but at least they weren't real thick...I like a thin pillow, neck doesn't agree with thick, stuffed pillows. A lady was complaining the last day of the cruise that her cabin was so small, they would not sail again...I'm not sure what she's talking about...the cabin I had was pretty much the same as the other lines' cabins I've sailed with. Some big mirrors in room also add to the illusion of size! TV was a little small and placed a little too far from the bed for my taste, program selection was good, though. BARS: Wonderful bar service/staff- I bought the 18 drink package for about $90- my wife and I split them up during the cruise...black and white bar was great, also liked the sports bar and the compass bar. Did not attend late night disco- but enjoyed dancing in the evening. KIDS CLUB: Our children did not use the kids club this time around. They didn't love it last time, but there did seem to be more activities this year than last. GYM: Nice, clean gym, a bit small, but immaculate. Gym manager wasn't happy with my 12-year-old daughter working out with my wife. I understand there are rules (although we couldn't find an age rules sign), but perhaps a little more civility/compassion on the part of the gymnasium manager with the news my daughter would have to leave. OVERVIEW: Really cannot figure out why there aren't many more glowing reviews...we really enjoyed so much of our experience. Also a great "bang for your buck" great deals for families with children. A truly beautiful ship with lots of places for great photos (especially the lovely crystal staircase). Really....delicious food, outstanding service, great looking ship at a fair price. What's not to like? (I can't wait to read what other cruisers wrote now!) Maybe the Euro-vibe isn't for everyone, but my kids, my wife, and I all loved our week aboard the Divina. Read Less
3 Helpful Votes
Sail Date: June 2016
It is fair to say I boarded MSC Divina with rather specific expectations having spent some years of my life sailing all over the world aboard cruise ships both as a passenger and as a crewmember/Ship’s Physician. Overall it proved to ... Read More
It is fair to say I boarded MSC Divina with rather specific expectations having spent some years of my life sailing all over the world aboard cruise ships both as a passenger and as a crewmember/Ship’s Physician. Overall it proved to be a very pleasant voyage aboard the MSC Divina. She is a near new, stunningly beautiful vessel with real Italian style and flair throughout. A true international atmosphere amongst both passengers and crew that I have not previously experienced on a Caribbean voyage coming out of Florida with the “usual” cruise lines serving that market. We stayed in the “Yacht Club”, a restricted access area limited to about 150 guests on the two uppermost forward decks. Not overwhelmingly large but very nice, well-furnished suite with balcony. Much enjoyed Yacht Club perks included 24-hour butler service, expedited embarkation/disembarkation, private lounge, dining room, swimming pool and sundeck. Onboard entertainment had elements of both very good and very bad. Evening shows in the main theater amongst the best I have ever seen at sea. Very well produced and choreographed, super costumes and set design. Contrast this with very disappointing entertainment in the Piano Bar with not a piano player but an acoustic guitar player and the ”Jazz Club” with no jazz. Food servers were quite good. While food was plentiful the quality (even in “Yacht Club” private dining room) was mediocre at best. Buffet in main passenger area had a bit of a zoo atmosphere to it. Contrasting a generally very pleasant onboard experience my interactions with MSC’s Fort Lauderdale reservation center were just the opposite and at times very annoying. Website quite difficult to navigate, lengthy phone hold times to finally speak with agents that produced often conflicting, at times inaccurate information. Reservations with MSC are a real pain. Read Less
3 Helpful Votes
Sail Date: June 2016
We chose this cruise for the price, being a family of five and needing two state rooms. Also the size and age of the ship sounded good. I was worried about the negative reviews I read prior but I shouldn't have been. We have been on ... Read More
We chose this cruise for the price, being a family of five and needing two state rooms. Also the size and age of the ship sounded good. I was worried about the negative reviews I read prior but I shouldn't have been. We have been on Princess, RC, Carnival and now MSC. The only one we would not do again is Carnival. I had read negative reviews on the food but we thought it was very good. We ate in the dining room every night, not a fan of the buffet. We always enjoyed it, especially lobster night and the baked Alaska! I had also read the staff was rude?? Not true in our experience we had a wonderful waiter and everyone was very helpful and friendly. This was also the first time on a cruise that my kids actually wanted to go to the shows. They were fantastic, way above any cruise ship shows we have seen. We loved the Mask show. The talent on the ship was great. I am so glad we chose this ship, we had a wonderful time. We would not hesitate to cruise with MSC again. Read Less
136 Helpful Votes
Sail Date: June 2016
I must apologize in advance for my very lengthy review, but felt I should be fair and practical in my findings. I will say that prior to this cruise, I had only sailed on Carnival, so in all fairness, it isn't a true apples to apples ... Read More
I must apologize in advance for my very lengthy review, but felt I should be fair and practical in my findings. I will say that prior to this cruise, I had only sailed on Carnival, so in all fairness, it isn't a true apples to apples comparison to stack MSC next to Carnival. Both lines are completely different, as are their customs & ways of doing things. If you have a passion for cruising like I do, you have to be open to new experiences. The cliff's notes version is simply this: if you compare every little thing to other cruise lines, you'll never find the good or joy in anything, period. Have an open mind and you'll enjoy your experience like we did. With that, here goes.... Preface: I booked this cruise as a birthday gift for my husband, as he's always wanted to visit St. Maarten, and I wanted the peace of mind that we wouldn't have a huge bar tab to pay at the end. What drew me to MSC was the kids sail free promotion since we have an 8 yr old. I'll admit at first that I was hesitant to book MSC only because I had read negative reviews here; common complaints were "horrible food" and "rude staff"; however, thankfully I have a very knowledgeable travel agent who had sailed on the Divina twice, so he gave me some very useful tips beforehand. He did say that MSC is a European cruise line that is looking to compete in the American cruise market, hence repositioning the Divina to Miami. Admittedly when comparing the different fares (aka, "experiences", Bella, Fantastica, Aurea & Yacht Club), my head was spinning. I was only used to a "pay as you go" experience on board (Carnival). With MSC, the cabin you book matches the "experience" (aka "amenities") you get. For example, the Bella experience is as "bare bones" as it gets (aside from cabin & dining room, all "extras" are truly extra). Fantastica experience included priority dining room seating over Bella guests & had cabins positioned at more appealing areas of the ship (higher decks, mid-ship, etc.). There was also a drink voucher program included but anything after that was extra. In my opinion, the Aurea experience was the way to go. We had a truly unlimited drink package included (drinks $8 or less, sodas, juices, coffees, wine, beer, liquor, and even gelato was included!), choice of massage for each adult in the spa, priority boarding and disembarkation, "my choice dining" (dine when we wanted in a dedicated area of the dining room), free specialty dinner for 2 (upcharge w/other 2 experiences), unlimited access to "Top 18 Solarium deck" (adults only sundeck w/hot tubs, normally $30 per day for Bella/Fantastica guests), bath slippers & bath robe, plus our travel agent got us a $400 on board credit for the week that we could spend anywhere on the ship except the casino. Yacht Club was the elite "concierge" level of service that offers butler service plus other perks (free mini bar, private pool/sundeck & private lounge/restaurant). YC was about $2k more than Aurea & only offered $600 OBC, so didn't make sense to pay an extra $2k for a mere $200 & a butler. Anyway, my travel agent helped me make sense of what was initially a very confusing price structure. I think MSC's efforts to cater to many types of cruisers by bundling benefits need more fine tuning & better communication to prospective passengers. Had I tried to book this on my own from MSC's website, I would have been lost and potentially reluctant to book with them again. Best advice I can give to anyone who has not sailed MSC before: find a good travel agent & let them give you the scoop. Anyway, here was my take on my recent experience: Embarkation: Fairly quick but crowded. The Divina holds roughly 4,000 passengers, so the terminal was packed. Many were standing/sitting on the floor as the MSC terminal was fairly small compared to Carnival's. Lines to check in were very quick; got our cards & waited to board, roughly 30 mins. Aurea guests boarded "first" (Yacht Club guests had expedited/butler-escorted boarding), so we were on the ship fairly quickly. Credit cards/payment methods were registered after you boarded at self-serve kiosks, which I thought was a little strange, but it was ok since we were one of the first to board, as lines were minimal. The ship: 2 words: GORGEOUS and CLEAN! The Swarovski crystal staircase was a sight to behold, piano music & very appealing décor. Glamorous & elegant. Around every corner was a crew member cleaning glass, wiping handrails or windows, or polishing the floor. Public areas were a little confusing to locate at first, took us a day or 2 to figure out where things were. Caffe Italia is the "coffee bar" on deck 7; absolutely quaint place to grab an espresso or cappuccino (with or without Bailey's!). Many bars throughout the ship. always a convenient area to grab a drink. Important note: on port days, MSC bars are open (Carnival closes their bars on port days); this was really a big deal for me that I could go to any bar & get what I wanted when I wanted, even at port. Candy shop was great, as was the Logo Shop & Pool Shop. The theatre was massive & beautiful. Pool areas were very nice (albeit crowded on sea days). Love the indoor pool w/retractable roof. Plenty of hot tubs, very spacious. I also loved Piazza Del Doge (gelato/coffee area) with nearby shops & there was even a cigar lounge; a very classy touch in my opinion, well ventilated & contained smoker's area. Outdoor pool areas were crowded but the staff didn't miss a beat with swabbing the decks to keep areas dry & safe. Gelato was also available on the pool deck; wait staff always asking passengers if they could fetch drinks for them, which I truly appreciated. On sea days, the shops would set up tables to sell things like tote bags, summer apparel, jewelry, etc. People may perceive this as a desperate attempt to sell things, but I consider this more of a convenience factor to make things more accessible to those who preferred to stay in the sun vs. going indoors. Our cabin: we got the best deal & had a 2-room suite at the front of the ship (only 6 of these suites exist outside Yacht Club). Separate living room & bedroom, awesome space, huge walk-in closet & plenty of storage! We also had a bathtub vs. standup shower; loved it! Only drawback was the balcony, as it was partially wrap-around but the wind was so strong it was difficult to sit outside & truly enjoy. Didn't matter to us because we had the best views anyway! For 7 nights, we wanted more room. The bed, in my opinion, was quite plush; I slept like a baby every night. Our cabin steward was Bonbong & he was a God-send to us. One important tip we share w/other cruisers: not only do we prepay the gratuities, but when you first meet your cabin steward, slip him a $20 bill. Believe me, you'll be glad you did. Cash is king & since most ships are registered in Panama, the crew is paid in Panama wages, which is close to nothing. The crew rely on their tips, so cash is truly appreciated. After leaving St. Maarten & before getting to Puerto Rico, my daughter got very nauseous during the night & despite the horrible mess in our suite, Bonbong never hesitated to help us with anything we needed (stripped linens, extra cleaning, sent out laundry for us, etc). Knowing he cared so much for my daughter's well-being meant so much to me. My 2-room corner suite was my oasis at sea! Who would ever book a basic balcony with so much room? Dining: Ok, here's where things got a little unpredictable, hence my 4 out of 5 rating. The cuisine on board was very different from what Americans are accustomed to. Did I enjoy everything I ate? No, of course not. Some dishes in the dining room fell short of expectation. Others exceeded expectation. Unlike what other reviews stated "food was nasty", etc., that's simply not true at all. Believe it or not, the buffet was well stocked and always had a variety. Fresh fruit, salad, carving stations, many options. For those who complained about "nasty food", those are the ones who are never happy with anything & who should just stop cruising altogether. Their ignorance & picky preferences just baffles me. I met a lady at the toaster area one morning who went borderline ballistic, ranting about the "horrible service" because she walked around for "30 minutes looking for prune juice" (can you say "yeah right"?). First of all, if looking for prune juice is your biggest complaint, then you REALLY have a problem. Secondly, who on earth drinks prune juice anyway? (makes you wonder what other problems she had)! In all honesty, the biggest dining disappointment to me was Eataly Steakhouse. I was gobsmacked that even though my Aurea package included dinner for 2 at any specialty restaurant on board, little did I know that Eataly would be the poorest quality of all. Steaks in Eataly were overcooked, no flavor, very disappointing. However, the filet I had in the Black Crab dining room was PERFECT! Crazy! Ok, so Eataly missed the mark but it wasn't so horrible that I was going to let it ruin my vacation. On the other hand, the pizza at La Cantina di Bacco was REALLY good; definitely worth the extra $. Room service menu was very limited, so save yourself the disappointment & go to the buffet if in doubt; there's something for everyone. Yes, many hot dogs & burgers are served, but this is MSC's effort to cater to what they think Americans like. You can't blame them for trying, right? But seriously, there are plenty of things to choose from to eat; previous reviewers really didn't give MSC a fair shake; the food was "hit or miss", but it wasn't as bad as other reviewers claim. Service: This is where I completely disagree with other reviewers of this ship. Based on my experience, the service on board was 100% professional, 100% courteous, and 100% spot on. Yes, there was the occasional language barrier or thick accents that were difficult to understand, but every single crew member who walked past me acknowledged me with a smile and a "hello" of some sort. I am going to be blatantly direct here, and not to be stereotypical, but the biggest source of the "rudeness" I found on board were the European passengers. Pushing into elevators before others could get off, pushing in front of others at buffet lines, despicable, self serving, shameful behavior. Nevertheless, the crew really did maintain & keep up with the masses, I don't care what anyone else alleges here. Bartenders were wonderful, even the staff in the buffet areas were wiping tables, clearing plates & even offering beverages after we sat down. I'm sorry, but it doesn't get any better than that. Those who complained about horrible service, I seriously don't believe they've worked a day in their life in the service industry. Perhaps they should give it a go & see if they can do any better. Bottom line: the staff works VERY hard and they work VERY long hours (over 14 hrs/day) to give passengers a great cruise experience. Be courteous and be a decent human being: maybe staff will be more inclined to serve you. If you act certifiable, no one wants to deal with you, period. Some people just need to have a long meeting w/themselves & consider that maybe being rude & ungrateful is the real problem, not the staff. Entertainment/Activities: To start, the shows (and opera) were wonderful. The only cruise line that offers an authentic Italian opera; very nice & a good way to absorb different customs & culture. The tribute to Michael Jackson was truly awesome; dancers were unbelievable. Aside from theatre shows, I can file this under the "they're trying" category. Some areas lacked structure (i.e., Kids club); my daughter was frequently bored but she enjoyed the pools, waterslide, 4D cinema & bowling alley in the Sports Pub. The lack of kids' club activities didn't ruin her vacation, but I do think that a more structured kids' program would be "delighter" here. They offered bingo, karaoke, trivia & other activities, daily program publication has other interesting things listed (cornhole, fruit carving, etc.); again, hit or miss, but surely folks can find plenty of ways to relax & enjoy their on board experience. Ports (Nassau/St Maarten/San Juan PR): Stayed on board in Nassau, had a massage & pedicure in the spa, WONDERFUL! St. Maarten: went to Maho Beach & watched airplanes land; phenomenal experience! Quick cab ride from port was about $30. San Juan was nice, lots to do, great shopping. We decided not to book an official excursion only because we like the flexibility of not being on a schedule. Disembarkation: Very smooth, met in theatre at 7:30 am, off the ship by 8:15 am (had luggage picked up the night before). Grabbed taxi to Miami airport ($27 flat rate plus tip). No issues whatsoever. In summary, my overall experience on MSC really did exceed my expectations in many ways & I left the ship shaking my head baffled by so many negative reviews of this ship? I spoke with many other passengers who agreed that the crew was wonderful & their overall experience was "different but very nice". Yes, we also came across the complainers (aka the prune juice lady, or the fat guy who complained about small portions, OMG, really? You can always get more food, good grief!), but I firmly believe that there are just some people out there who will never be happy with anything. To the complainers, get a grip & stop magnifying your issues as if your crazy experiences pushed you to the verge of collapse. It's your chintzy, picky ways that self-inflict the displeasure you feel. Again, if you keep an open mind, you will enjoy yourself on MSC Divina. Most importantly, my husband enjoyed his birthday vacation & for me, makes it all worth it. Based on my experience, I would definitely consider booking with MSC again. Read Less
2 Helpful Votes
Sail Date: June 2016
We sailed this summer in the Divina. Boat is brand new, very beautiful, nice cabin and food globally. On the last stop, everybody on board were sure we were staying 2 nights in San Juan. But they played with words, 2nd day in San Juan ? ... Read More
We sailed this summer in the Divina. Boat is brand new, very beautiful, nice cabin and food globally. On the last stop, everybody on board were sure we were staying 2 nights in San Juan. But they played with words, 2nd day in San Juan ? from midnight to 2AM, yeah... There were so much yelling and disgusted people at the counter the night we realized we all got screwed. For people with second dining, the show is at 6.30pm, just to optimize whatever schedule for the show team is. Why not after diner like 10PM, like in any other boat ?? It's way too soon, most of poeple are still enjoying excursion or whatever, and rush to get back to the ship to get prepared. Hated how the whole front of the boat were reserved for rich yacht club people. Only them had the view to the front of the boat. Overcrowded boat, not enough long chairs, pools, dining seats at the buffet. No dress code required. Even during the 2 formal nights, we saw lots of people in short, t-shirt, slippers !! Read Less
6 Helpful Votes
Sail Date: June 2016
I had a lovely cruise! I've cruised many times on several lines, I found MSC to be as expected with 4,000 plus guest to cater to. Starting with embarkation, the lines albeit a little long, (remember 4000 guest) moved fairly ... Read More
I had a lovely cruise! I've cruised many times on several lines, I found MSC to be as expected with 4,000 plus guest to cater to. Starting with embarkation, the lines albeit a little long, (remember 4000 guest) moved fairly quickly, the embarkation area was spacious, well lit, air conditioned and ventilated, I've waited in far worse. The service was courteous, information given freely, and within 40 minutes of dropping our luggage at the pier we were on our way to take our embarkation photos. The Divina is a beautiful ship, very Italian decor, the ship was so large it took me longer than usual to find everything I needed, that just meant a wonderful adventure everyday. The balcony cabin we chose was very comfortable, full sized sofa, almost a King bed,(they call it a double) and the bath area was larger than most, I was very pleased. My only drawback was I booked the floor under the pool deck, occasionally you could hear running overhead, but most evenings it ended just after midnight. I found our cabin steward to be personable, always greeting us as we arrived or left our cabin. Helpful whenever we asked for any items or had questions. Our dining experience was very nice, I like a seated dinner at same table and I enjoyed our table staff. They were very attentive, after the 3rd night were thoughtful enough to remember our likes and dislikes, even greeted us in the buffet several times during lunches. The food is more on a European scale, not always hot, but fairly tasty (I'm a gourmand) so I give a pass when cooking for so many people, based on my palette I would ask if a dish was up to the standard I would be happy with and the waiter would give good recommendations. The pastries were amazing, breakfast croissants, both in the dining rooms and on room service tray were wonderful, the tiramisu was heavenly, even at the buffet late nights the pastries were fresh not left over from overstock. The buffet is where most guest had the worse time, traffic there was disastrous, until I remembered hearing half of the passengers were European I realized they are used to walking on a different side than Americans, once I figured that out it was fine "share the road" saying excuse me in several different languages helped as well. Manners work wonders in a crowded room. If you weren't sure what to eat in the buffet that wasn't a problem, the range was extensive. Burgers, pizza (the pizza was authentic Italian, hand thrown crust) it was great, German, Indian, vegetarian to name a few, and children's fare in their own area! The choices were extensive, I believe walking around the entire buffet was half mile, once you found everything and went back you walked off what you'd already eaten. I loved the many beverage stations, many different flavors of juice, several hot coffee urns, many varieties of tea, and my favorite, warm milk, this has to be a European thing. With all the people eating there ice was occasionally out, generally there were staff to either get more ice immediately or let you know it was re-filled. I even had a waiter in the buffet bring a glass of ice to my table. Eventually I was ready for a more civilized experience and took lunch in the dinning room, it was still bustling but not chaotic. The shows were nice, not quite broadway caliber, but the theater is beautiful, acoustics are very nice, stage is visible from almost every seat, besides the stage shows there were movies on the pool deck outside, all varieties of music in different lounges, a very nice sports bar. Even quiet places for a nice coffee or glass of wine. There was something for everyone. We took two excursions in port, first in Philipsburg, then San Juan, I found the tour companies lacking, they both indicated we were there during the off season and they seemed unprepared. I find that interesting, I've cruised from April(yes, April is in-season) through to December. I've been cruising for some 20 years and have been to many Eastern and Southern islands, several of them 4 or more times, I was amazed at how commercial the tours have become, very little information about the islands, more about the shopping. I think on future cruises I'll save on the ship excursion and hire outside the ship. Guest services was crowded most times, even with two open desk, but they were always very patient, answering questions from 7-10 different nationalities and in their native tongue, seems most staff spoke at least 3 languages. I heard lots of guest complaining about the europeans, I found the ship to be a good representation of the different countries on earth, a very nice reminder. It also gave me a chance to exercise my rusty language skills. Disembarkation wasn't as smooth as embarkation, but not bad either. Have breakfast while waiting to go, or plan for early disembarkation (self assist). I'm looking forward to booking my next cruise with MSC either on the Divina or on the new ship launching 2017. Read Less
21 Helpful Votes
Sail Date: June 2016
Just got back from sailing on the MSC Divina out of Miami with friends. Strange that the reviews we read before sailing were quite different than our experience. All the staff, from our room maid, bartenders, waitstaff and wait ... Read More
Just got back from sailing on the MSC Divina out of Miami with friends. Strange that the reviews we read before sailing were quite different than our experience. All the staff, from our room maid, bartenders, waitstaff and wait staff were excellent, far better than the last cruise we had on Royal Caribbean where service was HORRIBLE. Shows were fantastic, best of any cruise we have ever been on and the ship itself was very clean and organized. The band at the Golden Bar had the best entertainment on the seas, Sky Duo were fantastic. Pizza bar was unbelievable, best staff and pizza I have ever had at sea. BUT the negatives outweigh the positives. 1) We purchased the dinner package at their fine dinning restaurant Eataly,s and Galaxy. Their web site said we would select menu items for dinner, NOT SO, at Galaxy our waiter helped us select options BUT told us we had purchased a fixed price non-changeable menu. It was far worse at Eataly's, there we were told that we only could eat the 7 course fixed menu, which we did not want, waitress told us we had no options so we tried it. Rather than eat here we paid for a pizza. First course was raw tuna, second was uncooked scallops (seared) the next was raw shellfish over couscous (tasteless), since we do not eat raw fish we walked out after eating nothing, but we did waist 1 hour in the process. 2) Alcohol service in main restaurant was super slow, ended up ordering 2 drinks at a time to have at least one before dinner was over. 3) No perks from being frequent cruisers like RCL offers. 3) The worse was their were children playing in every pool and hot tub, no adult area. O they say they have one but it is on the top deck with NO shade, no umbrellas or sails and it costs 10$ per day per person to visit. 4) Really no activities except gym NO rock climbing wall, no boogie wave runner, no ice rink, no mini golf, tiny basketball court, no pool in spa, really nothing. 5) No conditioner, Q tips or bar soap in bathroom. 6) All entertainment shut down at midnight or 12:30, nothing after that. 7) Interactive TV did not boot most of the time so could not access bill or room service menu. Read Less
7 Helpful Votes
Sail Date: May 2016
We chose this cruise primarily for the itinerary and price. We were celebrating our anniversary and our granddaughter's high school graduation. My 87 yr old mom was with us as well. I was a bit concerned after reading the reviews ... Read More
We chose this cruise primarily for the itinerary and price. We were celebrating our anniversary and our granddaughter's high school graduation. My 87 yr old mom was with us as well. I was a bit concerned after reading the reviews about the food and service but thought it only fair to test it ourselves. POINT 1: Believe what people say about the food!!! Will discuss later. Good Points: The ship is enormous, beautiful and well maintained. The main lobbies, bathrooms, entertainment areas and cabins are very well appointed. The rooms (we had balconies) were very nice, roomy and comfortable. The entertainment (Shows) were spectacular. Vegas quality. Best I have ever seen on a cruise and we've been on quite a few ships. Bad Points: The entertainment all over the ship shut down around 12-12:30. Not much for late night, night life. Our dining experience was the worst ever. We were parked at a small table for four next to the service station where all the dirty plates are brought so every time I turned my head I saw plates and heard nothing but clanging dishes throughout the night. Our waiter was the most rude, inept person around. We had to ask for Iced Tea and coffee and never once did we get refills unless we asked another table's waiter to help us. Our food was sub par and the options were limited. We did not come back for 3 nights and ate at the buffet.The buffet was ok and had a few more options but the food was not spectacular. Everything was laid out in such a confusing way that you missed half of the options available. When we went back to the dining room for lobster night.We were so frustrated that we left before dessert . My spa experience was frustrating as well. I booked a 55 min hot stone massage. I calculated my massage time at about 35 min total. There were some good and bad points and honestly we had an amazing time. The shows were worth enduring the dinner disaster and quite fairly had we had another waiter at a different spot in the dining room we may have had a much better experience. Read Less
15 Helpful Votes
Sail Date: May 2016
This was my 8th cruise. Previously 6 with Princess and 1 with RCL. The ship is beautiful and very clean. Food was very good! The shows in the theater was just fabulous, The only two complaints are: Very little or very bad ... Read More
This was my 8th cruise. Previously 6 with Princess and 1 with RCL. The ship is beautiful and very clean. Food was very good! The shows in the theater was just fabulous, The only two complaints are: Very little or very bad entertainment on the pool deck (14) - and very strange and short port times. One port we actually got in at noon and had to be back on board by 5:30. I wouldn't rate MSC in the same class as Princess, but they are trying, and doing a pretty good job at half the average price. This was the perfect cruise to take our twin, 13 year old boys on their first cruise. I went into this cruise trying not to compare it to Princess. But in many ways it was just as good or close. I would not hesitate to take another MSC cruise again. Looking forward to MSC Seaside coming next year! Read Less
26 Helpful Votes
Sail Date: May 2016
Cabin 15011, 15012, 15018, and we had a single person staying in a non-YC room 11122 I’ll give you my overall view first. Then if you’d like you can continue to read more about our week on Divina. During the week I jotted down a few ... Read More
Cabin 15011, 15012, 15018, and we had a single person staying in a non-YC room 11122 I’ll give you my overall view first. Then if you’d like you can continue to read more about our week on Divina. During the week I jotted down a few thoughts and filled in with some details when I got home. Sorry if I tend to ramble at times. This will never make the best seller list but hopefully someone will find it useful. We have been on about 2 dozen cruises and I thought this was one of the most beautiful ships I’ve been on. Of course not everyone will agree. It’s true that you don’t really connect with the outdoors and it can be very dark in places, but I really liked it. We’ve stayed in suites on RCCL and NCL, and the service in the Yacht Club is second to none. I’ve never been this impressed by service on any ship. Friendly, helpful, and always available. The room was always clean and had what I wanted. They replaced unused drinks in our fridge with diet coke, water and our favorite beer because that’s what we wanted. They escorted us off the ship for excursions and at the end of the cruise. We could have had an escort for every trip to Le Muse but only used it once to learn the best route. At Le Muse it was the same thing. If you wanted or needed anything, someone was right there. I never saw a garden salad on the menu in Le Muse. It didn’t matter. All I had to do was ask, and I had my salad. And it was good. The Yacht club is quiet and never crowded. Always a waiter available. Always a lounge chair available. Always food and drink with quick and friendly service. We were never pushed to buy anything. Up-selling is a big thing on cruise lines these days. I was never asked to buy something extra. I’d go as far as to say that they are missing some opportunities to make some extra money. I thought the crowd on our ship was a bit more formal than I expected but it never felt stuffy. There were enough activities to keep everyone busy and have a great time. In the YC you can choose your dinner time which we really like. If I were in a regular cabin I’m not sure I’d like having the early seating every night and I know I wouldn’t like the late seating. But unless you’re really a foodie, the buffet has a lot of choices and it’s reasonably good. I wouldn’t hesitate recommending an MSC cruise to anyone. Although it does have a more European feel than the more popular lines I didn’t find any of the small differences to be an issue. And, if you consider some of the amazing prices I’ve seen for this ship, I’d say it’s a bargain that’s too good to pass up. REVIEW: We arrived at about 2 pm. We never waited for anything. It was like we had our own personal check in. Initial check in for the Yacht Club is a small tent. No need for anything more since they just check to see who you are, take your bags, and a butler escorts you into the terminal. I kept my carry on bag so I could have a few things with me as soon as I got to my room. Inside the terminal they take your picture and give you your key card. This is where the drinking and snacking starts. I had a mimosa and a chocolate chip cookie. For the next 7 days the snacks were in the room fridge, there were new snacks on the table in the room each day, a fruit bowl in the room that was always full, continuously changing snacks in the Top Sail lounge at the end of the hallway, chocolates on the pillow each night, and of course we ate at least 3 full meals every day. Yes, I did gain weight on this ship! A butler took us to our the concierge area. We used a small machine in the there to connect our credit card to our on board account. It seems like this could be done when you get your key card but it only took a minute. Another butler took us to our room and pointed out a few features of the room. There is a slot next to the door where you put your key card in. When you leave your room you take your card out and after about a minute it shuts off the room lights. It also turns off a small light outside our door so the butler knows you are out. I tend to forget things if they are not in my pocket so I used a museum membership card. As long it’s the same size as a credit card it will work. It saved me from locking myself out of the room a couple of times. They go in the room at least twice a day but I don’t think I ever actually saw them in the room. It’s just magically clean all the time,,,,,and of course snacks are replaced. The non-Yacht Club room on deck 11 was basically the same size as our room. The balcony was also the same size. The 2 differences in size between YC and non-YC were the closet and the bathroom. I don’t remember the deck 11 room having a closet at all and the bathroom only had a shower instead of the tub/shower. The only problem with the tub as stepping into it for a shower. I was fine with it but I would think some people would find it difficult. The YC club room was also decorated much nicer with marble in the bathroom and much more wood in the cabin. For both rooms, when you close the curtain it is amazingly dark. I had no idea what time it was every morning until I looked at my watch. For those wondering how it worked with one person in a non-YC room. I wouldn’t really suggest it. It worked fine for us because he was looking for time to himself anyway, and he knew that right from the start. They do watch for anyone who doesn’t belong there. If I remember correctly, there are less than 200 passengers in the YC and it’s quite impressive how they know who everyone is. For one day we did buy a YC day pass for $110. There is no guarantee that you can get a day pass. You have to know someone staying in the YC and it has to be approved by the head person. This includes access to Le Muse. He joined us for dinner that night. For a $50 charge, he joined us on another night just for dinner in Le Muse. Of course when we went ashore or if we were going to the casino it worked fine but it would not have worked well if we were really trying to spend most of the cruise together. Top Sail lounge is the best view on the ship. A It looks out the front with a wall of windows giving you a 180 degree view. The only other place passengers can get that view is in the gym. (side note: it’s a good size gym but at times people were waiting in line for machines) Top Sail lounge is usually very quiet. They always have a nice variety of small snacks, little sandwiches, tiny hamburgers, nuts, and little desserts. By the end of the week I found that I could have used a bit more variety but really that’s just because I ate so many of each of the snacks all week long. Quick note: I asked for Grey Goose and they said that there was an extra charge. No problem. I was fine with Absolute vodka for the week. Quality of food is such a subjective thing that I won’t say too much about it. My opinion is that the food everywhere was average. Some things stood out but for the most part the food was just ok. Le Muse was good food but nothing remarkable. The buffet was what I would expect from a buffet. There was a good variety. I always saw pizza, hamburgers, some kind of fish, some kind of beef, some kind of chicken, a good salad bar. (Tip: if you’re looking for a place to sit in the buffet, go all the way to the back of the ship. I always found an empty table back there and it’s a beautiful view.) For breakfast I usually ate in Top Sail. They have a variety of cereal, a choice of breads, and, and, of course, a lot of snack type food. The snacks change every 2 hours all day long. One morning I wanted an omelet so I went to Le Muse. Very nice breakfast but it closes at 9 am. I’m a slow mover in the morning and the Le Muse is all the way to the other end of the ship. ( I know, it’s only about 900 ft away but it also requires that you go up and down a couple of decks.) I found out about half way through the week that you can get an omelet until 10 am at the One Pool bar, which is just 2 decks straight up. It was omelets for me the rest of the week,,,,,,followed, of course, by some morning snacks in Top Sail. The buffet can be very busy at times and the main pool on deck 14 gets crazy busy. I don’t have any idea how people get a lounge chair. Also, I found the service in most bars to be rather slow. The Yacht Club avoids all of this. There were a couple of times when the One Pool/Bar area was busy but it was still easy to find a lounge chair. The rest of the time it was like your own private yacht. Plenty of lounge chairs, always a waiter within site, a small pool, a hot tub, and of course,,,, snacks. At lunch they had some pasta or some other fairly simple food. I could have used a bit more shaded area. There were 5 tables completely shaded next to the bar. The pool had a shade over it, and at the very front of the ship was an area with loungers in partial shade. I never found it to be a problem though. We found the crowd on this sailing to be a bit more formal than we’re used to. We saw some tuxedos on formal nights and some people wore suits on other nights. We prefer to be more relaxed on vacation. I wore Dockers to dinner every night, including formal night. For formal nights I wore a button down shirt, no tie. That seemed to be fine. Although I’d say we were a bit more casual than most. There was a family next to us who’s kids wore shorts to dinner one night. They were asked to wear pants for dinner. We loved the YC but we definitely got out to see the rest of the ship. I found it rather confusing to navigate. It took me most of the week to figure out my way around. The casino was very busy at times but if you just waited a while table would start to open up. The shows let out right into the casino so it was packed in there when a show finished. Dealers were very friendly although some only spoke a little English. We don’t gamble a lot but we enjoyed doing some gambling and chatting with the dealers. I was disappointed that there was no craps table but we had fun. They had roulette, 3 card poker, and black jack. The sports bar had 2 bowling lanes. The lanes were fairly short and it used small hard plastic balls. It was fun for a couple of games. I was surprised that they charged for food in the sports bar but the food was pretty good. Classic bar food: chicken nuggets, wings, onion rings. The slide was a complete disappointment. 4 us tried it. Ages 18 to 55. It was very slow. We all got stuck and had to push with our hands. When I walked by it on the 2nd sea day, no one was there even though it was open. I thought it was a good idea to buy the 18 drink package. All drinks in the YC were free. You could even take a drink out of the club if you wanted to. But, if we were in a another part of the ship we would just order a drink at the closest bar. It saved a couple of bucks by having the 18 tickets for drinks. I’ve read some reviews that talk about the terrific wifi. We did not find that to be the case. At times it was impossible to connect in our room. We went to Top Sail where we might or might not be able to stay connect. For some reason I could never connect from anywhere on my iPad. Read Less
16 Helpful Votes
Sail Date: May 2016
We chose to cruise on the MSC Divina with our two children, aged 8 and 11 and with another couple who are in their early 60s. The major contributing factor was the price. This is my 17th cruise and we have cruised with NCL, Carnival, ... Read More
We chose to cruise on the MSC Divina with our two children, aged 8 and 11 and with another couple who are in their early 60s. The major contributing factor was the price. This is my 17th cruise and we have cruised with NCL, Carnival, Royal Caribbean and Princess in the past. We had heard of MSC and had read all sorts of good reviews and all sorts of bad reviews, so we were not really sure what to expect. We booked our cruise in August of 2015 when they were offering a balcony stateroom for the first 500 inside cabins booked, plus the 2 kids were free except for taxes and port fees. All in all, it was less than $1,800 for the 4 of us. FIRST - EMBARKATION. We arrived at the port at 11:00 am and there were lots of people standing around that had just gotten off the ship. I was slightly taken aback by that because we usually disembarked around 7:00 am on the other ships. We went into the port, walked through welcome, showing our paperwork, went through security (DH had a problem since he has two titanium knees and also shoulder replacement. It's not unusual for him). We went into the waiting area, went straight to the counter, got our cards, got our picture taken and then were given a #6 card. They started at #1, so we figured we were there for a while. They called #1 about the time we sat down and they were at #6 within 10-15 minutes. We went up the escalator, walked across the catwalk and onto the ship. All in all, it took us less than 45 minutes to get on the ship from the time of our arrival. We went up to deck 14 and the lunch buffet was open and ready to eat. WOOOHOOO! SECOND - THE ROOM Once we were on the ship, they announced that the rooms would be ready at 1:30. Until that time, the room cards would not work. We were booked into balcony room #10013 and our friends were in #10139, which was pretty far away, but on the same deck. Our room was larger than all of our previous rooms, even our balcony rooms when we went to Alaska on Princess Cruise Lines. The bathroom was of decent size FOR ONE PERSON, but not for 2-3 when we were getting ready to go to dinner. The refrigerator in the room was a great addition. Our deck was fully enclosed with metal along the bottom, so we could not see out if we were sitting in the deck chairs. That was due to the fact that we were on the front part of the ship. Our friends balcony was glass front and they could see the water while sitting. The couch that was in our room was long and our girls said it was very comfortable to sleep on. There were two small drawers on the night stands on each side of the bed, there were two drawers in the desk, which also contained the hair dryer. There were only TWO ELECTRICAL RECEPTACLES in the room and one in the bathroom up near the ceiling.only works if the light is on. THIRD - THE FOOD The food on the buffet was of a much greater variety and better quality than the other ships we have been on, both large and small. The buffet lines at the entrance to the Calumet or whatever it was called, was really packed and busy, but if you took another 100 steps and went further back to the next two buffet lines, there were usually less than 3-4 people in line. The pizza is absolutely the best pizza I have ever eaten anywhere. There were not lots of toppings, but the toppings that were there were good, especially the crema with artichoke. The food in the Villa Rosa dining room was very good, but it took at least 90 minutes for dinner each night. That's not awful, but my kids were ready to leave after about an hour - they had children's program (the youngest one only) to do. FOURTH - THE SHIP I have a few complaints, but they are pretty much petty. There was only one or two places where we could smoke and they were crowded. The smoking area at the main pool had 7-8 tables for 6 and from noon until 6 pm, they were full. You could also smoke on deck 7, on the port side, but there were no places to sit. The decor was nice, a little over the top, but that is the way it is on most all ships. It was not tacky, but very shiny and sparkly. DISEMBARKATION - went remarkably well, but we were the last ones off the ship. First few on, last few off. We had no plans, so it really made no difference what time we got off. We had to be out of the rooms by 7 am, we went to the main pool area, went and got breakfast in the buffet, ate outside, but about 9 am, it started to get too hot to just sit there, so we went down to the 7th deck and flopped out on a large round couch in a lounge until we were called. OVERALL - We have another cruise booked for next February and we are looking forward to going. Read Less
13 Helpful Votes
Sail Date: May 2016
The second time on this ship. Everything was great and I would highly recommend. We had all meals in the restaurant which made the trip seem more upscale. Only two issues: the theater show was the same as the last (18 months ago). They ... Read More
The second time on this ship. Everything was great and I would highly recommend. We had all meals in the restaurant which made the trip seem more upscale. Only two issues: the theater show was the same as the last (18 months ago). They will be finally changed this summer, but should be updated each year. Still very good. Our 15 year old did not use the teen club, other than a meeting point. He said the focus was on activities and not music. Satellite Radio with top 40 would go a long way. We understand that MSC is catering to a wide age group, so it was not a big deal, but if the music was available, they would have stayed in the teen area and not roam so much. For the Jamaica stop, we used an excursion. I would recommend this as the locals are very pushy. Other ports were very nice. Cabin and lounge entertainment all good. Read Less
1 Helpful Vote
Sail Date: May 2016
MCS Divina, This was a good cruise. I spent a good time with my family. The spa was excellent is a beautiful place and on of my favorite is PUTU, very professional. But during does days the security during the night was very poor. In the ... Read More
MCS Divina, This was a good cruise. I spent a good time with my family. The spa was excellent is a beautiful place and on of my favorite is PUTU, very professional. But during does days the security during the night was very poor. In the disco any age of kids go in. Minors were drinking and getting together with adults that were not part of their family. In the dinning room the supervisors were very strict the first day, I asked for an arrangement and they never made it for my family but during the week they change an were more friendly. The menu was good but not for all taste. In the food court the menu was delicious and for everybody. The bartenders were excellent , nice, with respect all the time and very friendly special in the casino and the pool bar. My cabin was nice and clean. The entertainments were good. The cruise is beautiful , clean, spectacular, and fancy. I enjoy my trip but cruise can do more to make for everybody an unforgettable experience. Some people made my vacation unforgettable they were Anthony Pereria, Agung Arjun Chris and the staff that work in the casino bar during the nights and the pool bar. MCS Divina This are beautiful people by proud of them. Read Less
15 Helpful Votes
Sail Date: May 2016
I would sail Davina again in a heartbeat. We sailed from 5/21/16 through 5/28/16 on the eastern itinerary. The embarkation was flawless, quick and efficient. The cabin was ready as soon as we boarded (about 2:00). The first thing we ... Read More
I would sail Davina again in a heartbeat. We sailed from 5/21/16 through 5/28/16 on the eastern itinerary. The embarkation was flawless, quick and efficient. The cabin was ready as soon as we boarded (about 2:00). The first thing we noticed was how beautiful the ship was, we have been on many cruises and this ship was the cats meow. Not only is she beautiful but also well maintained and clean. The cabins are pretty and a decent size, storage is a little small compared to what we have seen elsewhere but it sufficed. The shower is a bit small for bigger people but had great pressure and nice and hot. The cabin steward was excellent, room was kept clean and organized. The pillows are the worst I have ever slept on (lumpy) but we asked for a couple extras (also lumpy) made a nice little nest and slept like babies. The dining was the least satisfying part of the cruise but still good. The buffet was always crowded to the point getting a table was challenging at times. The free drinks in the buffet were very limited and what was there would get shut down before the buffet was closed leaving just water as the only option. The main dining room was beautiful like the rest of the ship. Meals would take about 1hr 20 minutes a little long for us (we have a 3 year old) but way better than other lines we have traveled. The wait staff were efficient but not overly personable. the food was cruise average nothing memorable other than they still have Lobster one night which other lines have ditched. The entertainment was good. The main theater had a show every night all of which were good but what you will notice is most of the shows share the same performers doing the same tricks just wearing different costumes. Still worth watching for sure. The final night was completely different and was a tribute to Michael Jackson. I am not a fan of MJ the person but he did have excellent music and talent. The MJ show was mostly dance and all the songs were actually MJ songs being played with dancers dancing along to the music. It was a great show and a must see. The piano bar never had a piano player in it just a guy singing and picking his guitar, it was entertaining though. The big disappointment for me was no comedian, I love a good comedian. I think the reason may be a very large ethnic diversity of passengers which may make comedy difficult. The service was excellent all around, the staff was excellent. The itinerary was good all though we are sick of Nassau. We loved San Juan and St Maarten. I wish we had more time in St Maarten but it was about the average time in port. Disembarkation is another somewhat low point. They want you out of your cabin by 7:00 am which is a task if you enjoyed your last night on board or like us and have to get a 3 year old going. But once up and going getting off the ship was a breeze. In summery I would recommend this ship to anyone and would gladly sail her again. The cruise was an excellent value and just a great vacation. Read Less
15 Helpful Votes
Sail Date: May 2016
This was our 19th cruise and our first on MSC. There are some good points but in many other areas, MSC is way behind lines like Celebrity, Princess and Royal Caribbean. I'll just hit some of our main comments/observations: PROS: ... Read More
This was our 19th cruise and our first on MSC. There are some good points but in many other areas, MSC is way behind lines like Celebrity, Princess and Royal Caribbean. I'll just hit some of our main comments/observations: PROS: We thought the prices of many a la carte food and drink items were very reasonably priced. One of the best areas was the dessert cafe in the middle of the ship - they had steel drum music and fantastic specialty desserts. The entertainment was excellent - maybe the best of any line, BUT they don't use a live band/orchestra like most other lines. During the final performance, they just used Michael Jackson audio and not live singers - the only thing that saved them was the dancers - fantastic. We were disappointed that they had no comedians or any form of show that wasn't a production show...and many times, there weren't alternative shows offered at the same time. There was rarely music around the pool other than piped in music. Our room steward and dinner waitstaff were very good - always responded promptly to our needs. A few small items - bingo was reasonably priced; ship was pretty clean; cabin size was maybe a little larger - might have been due to us having an aft cabin on the very back of hte ship. CONS: We agree with other reviews that we didn't hear the same cheerfulness from the crew as with other lines - rarely did they say good morning or good evening when you met them in a hallway, etc. The food was only average, and we felt the buffet was poor. The buffet was hard to navigate - circled the perimeter - had to walk a long way to get everything. We went to the main dining room once for lunch - my wife ordered just an entree while the rest of us had an appetizer and salad....they brought my wife's entree when they brought the rest of us our appetizer....poor training. Drink glasses in the buffet were very small. My wife and others thought the linens and pillows were in desperate shape - maybe waiting to be replaced when they go into drydock for upgrades in a few months? On the pool deck, there was never a crew member around to take your drink order - you had to go to the bar yourself most of the time. Same thing during the shows - no waitstaff in the theatre...really? A major complaint would be that MSC took up over half of the shaded areas around the pool for displaying sale items, an omelette station during the morning hours (area even reserved after they closed the omelette station), and a crepe station which was only open a few hours each day...while many people were wandering around trying to find seats. For disembarkation, they made no effort, like other lines (again...sorry to keep using that phrase), to schedule your departure with your flight times. It seemed they just assigned tags based on your level of cabin then by deck. Many, many people were left standing in line on the last day to get their departure times changed so they didn't miss their flights. One morning, we were startled to see a crew member going across our balcony - evidently they were cleaning them, but never notified us...then they forgot to shut and lock the divider doors between the balconies. A few small items - you went to review your account, and it didn't give you a total; sometimes it was pretty hot around the ship (inside); boarding process did not include registering your credit card - you had to do it at a kiosk once you got on board; no pictures were being taken as you got off the ship at each port; trash cans in the common bathrooms looks pretty beat-up. Overall, MSC was not a bad cruise, but like I said earlier, they are way behind the other lines; some gym equipment was out of order or not setup to use. Read Less
15 Helpful Votes
Sail Date: May 2016
My husband and I have been on over 50 cruises with all the various cruise lines. We chose this cruise because of the price deal (2 for 1 balcony cabin) We had been on the Divina a few years ago and knew it was a beautiful ship with great ... Read More
My husband and I have been on over 50 cruises with all the various cruise lines. We chose this cruise because of the price deal (2 for 1 balcony cabin) We had been on the Divina a few years ago and knew it was a beautiful ship with great entertainment, but the food and service were lacking. The Divina is one of the most stunning and beautiful ships that we have ever been on. We think both the food and service now has improved vastly from our first MSC cruise in 2009 on the Orchestra and from just a few years ago on the Divina. We read several mixed reviews before we went this time, but decided to go with low expectations and an open mind. We were very pleasantly surprised! We thought the food was good, both in the dining room and buffet. Breakfast buffet went until 11:45 most days for those who want to sleep late. The pizza on the buffet was fresh and delicious as well as salads and several other dishes.The cappuccino, specialty coffees and gelato were also delicious. I paid $30.00, a great deal offered on the first day for 20 articles of clothing to be cleaned and ironed throughout the cruise. A real plus for me! We also purchased the internet package which was a good deal for $66.00 and Specialty restaurant package (5 different restaurants $117.00 each pkg). However, we didn't think the Specialty Restaurant Package was worth the extra money. They need to do some work on those. The staff were all very friendly and efficient, unlike they used to be. The entertainment was wonderful throughout the ship, even late into the night. We also purchased the all inclusive drink package, which was great if you want to drink a lot. Otherwise, they have several other drink packages which are much less expensive. MSC also matches your status from other cruise lines. We are Elite and Diamond Members on Celebrity and Royal Caribbean so we are now because of Status Match, Black Card status on MSC. We enjoyed a few nice perks this time with our new status. Priority Embarkation was wonderful, since there were about 100 people in front of us and they let us go to the front of the line immediately. They also delivered us champagne and chocolate covered strawberries not once, but twice during our cruise. A free specialty restaurant as well as several other nice surprises were also included. On debarkation day they let us stay in our cabin until 9AM, and then we just leisurely walked off. All in all, we had a wonderful time on the Divina and would gladly go back on again. We are also booked on the new MSC Seaside for Feb. 2018. If you are contemplating on taking the Divina, go with an open mind and I'm sure you will have a great time, too. Read Less
8 Helpful Votes
Sail Date: May 2016
Beef on board was not good at all. Very thin cut and lots of fat. Small children on the dance floor running around while adults dancing. Good service in dining room. Entertainment staff very good. Shows excellent. Ship ... Read More
Beef on board was not good at all. Very thin cut and lots of fat. Small children on the dance floor running around while adults dancing. Good service in dining room. Entertainment staff very good. Shows excellent. Ship public area very clean. Ship stores had nice clothes to buy. Music in bars very good. Game shows at night for adults very funny. Entertainment staff danced in lounges with passengers at night. Room service for breakfast left a lot to be desired. Very limited. Bingo only three times. One game. Good pots for winners. No smoking in the casino was excellent. Time in ports was good except for Puerto Rico till 1:30 am. Too long. Could have cut that short and went to Key West on way back. Pirate show and Michael Jackson show was very entertaining. Great singers and dancers. Italian night pictures were given to us for free. Photographers were great. Read Less
8 Helpful Votes
Sail Date: May 2016
Traveled with 4 other ladies (age from 20 - 60) Live in West Palm Beach so the drive to the port was not bad at all Cabins were comfortable and kept very clean and looked after Dining had a great food selection and food was very ... Read More
Traveled with 4 other ladies (age from 20 - 60) Live in West Palm Beach so the drive to the port was not bad at all Cabins were comfortable and kept very clean and looked after Dining had a great food selection and food was very tasty. Not over the top portions but still enough to fill you up which was great because the buffet had lots and lots of selection to choose from. Entertainment was the best I have seen on any cruise ships (I have done around 20 cruises in my time) If you are wanting vulgar and dirty comics do not go on this ship. Service was very good. Only went on one shore excursion and it was ok. . . . it was a catamaran and snorkel and beach venue. It was all good except for the snorkeling area which was nothing great. But the rest was great. Never been on MSC liner but WILL be back next year on same liner. This is not for singles looking for singles. But singles just wanting R&R will love it. Read Less
38 Helpful Votes
Sail Date: May 2016
A little about me. This was our 8th cruise. We've had 2 on NCL, and 5 on Carnival. We chose MSC because we were eager to try a different line. When we saw the two for one (half price) balcony fare, we decided to try this ship. ... Read More
A little about me. This was our 8th cruise. We've had 2 on NCL, and 5 on Carnival. We chose MSC because we were eager to try a different line. When we saw the two for one (half price) balcony fare, we decided to try this ship. Where to start? This will likely be a little long winded, sorry about that. Our cruise was seven days. 3 sea days, a short stop in Nassau, a late stop in St. Maarten, and a very long stop in San Juan. Embarkation. The cruise paperwork said we could start boarding at 2 pm. But like any eager cruisers, we got there about 12:45, gambling that we would not have to stand outside on a line. We won. Got right in, had to wait about 5 minutes on line, then we checked in. Check in was fast and easy. But...... They don't take your credit card info when you board. Between the time you check in, and 11pm the NEXT night, you have to go to a kiosk and formalize your payment options. There are several Kiosks for this. You can use a credit card, debit card, or insert cash. We went during the afternoon of the second day. It was fast and easy, and no line. And they did not restrict using the cards for drinks the first night before we had our card registered. We parked at the Miami port. The garage is across the street, and about 1/2 block (no more) down the street. Dropped off my wife and luggage, parked and walked back. Easy. But going home it was a bit much with our bags, so I left the wife and luggage waiting in the shade and went and got the car. Parking was $20.00 per day. Cabin. We booked a cabin in the "Fantastica" level. We were on deck 12, last cabin aft on the side of the ship. Cabin was larger than I thought, balcony was smaller. Balcony had 2 chairs and a footrest/table. It worked okay for 2 people. A chaise would have fit with one chair removed, but it would have been awkward. Disappointed because I generally like to take one sea day afternoon and snooze on the chaise while listening to my Ipod. The cabin was laid out well, and there was decent room in the couch/vanity area to relax and not trip over each other. Bed and pillows were very comfortable. Everything was clean, neat and in good condition. It didn't bother us, but the grout in the shower tile could have used a good scrubbing. No mildew and not disgusting, but some folks want to know that kind of thing. Vanity has a weak, but functional hair dryer in one drawer. Closet is the typical three doors. The hanging area is pretty good, and has 5 or 6 hangers on each side. Behind the third door is the safe, and six small drawers. There are also two small drawers in each nightstand. We found the storage to be just right for two people for 7 days. There are two 110 volt and two 220 volt outlets by the desk. I have a long hose on my cpap, and probably could have plugged in and used it with no extension, but I had packed a 12 foot extension cord and used it, it was much better with the extension cord. A power strip with a shorter cord would have worked fine also. The Ship. The ship is decorated in a very tasteful and elegant style. It's trying to be a throwback I think. It was very very nice, albeit no Andrea Doria either. I don't mind mind neon and other over the top decorations on other ships, but this was a very nice change of pace. The passageways are typical size, BUT you can walk without getting stuck behind the lines at a couple of dozen photography stops. That was very welcome. There aren't many photographers compared to Carnival, and they took their shots pretty well off to the side. It did slow things down a little on elegant nights, but not like on Carnival. All of the public restrooms are clean and well maintained, with one exception. One restroom is shared by the casino and theatre. In the evening it is not cleaned often enough and starts to smell. It's sad that there are so many Oafs in the world that don't know how to pee into a toilet, but it is what it is. But they do clean it, and when traffic slows down, it's spic and span again. On that note, one thing that was a surprise was that everyone washed their hands when finished in the restroom. Not something you see on some other lines. Main dining room. The food was very good, a definite step up from the two other lines I've been on. Albeit a bit too gourmet? for my tastes. The portions are small. Remember that this is an Italian ship that is catering to its market from Europe. European style (AFAIK) has emphasis on taste and small samples. The waiters are delighted to bring you a double portion or multiple entrees, but you do have to ask. I didn't do that, as I knew we'd likely have desert or perhaps a snack later anyway. Only one class of fare has access to anytime/your time/freestyle type dining. The rest have the traditional early and late seating. If you're not sure what that is, you sit at a table with 2, or 3 other couples. We had a table for 6. First night we were seated with 2 other pleasant couples. Dinner went off without a hitch. Second night, one of the couples didn't come. We had our orders in. 30 minutes after the 5:30 seating time, a couple showed up, and were given the two empty seats at our table. Because they were late, we didn't start getting our food until all orders were ready. (Typical of traditional dining I think.) The lady of the late couple was drunk and loud mouthed. She ran off to talk to anyone she had seen on the ship the first two days, and wouldn't stop talking and eat when she was at the table. This caused all courses to be delayed, as they serve everyone at the same time. Dinner ran so long that we skipped desert to get going with our evening plans. The next two nights we hit the buffet. Once because of the port times in St Maarten. The next night we ate in San Juan. Now it gets interesting. We went back on Thursday to find that the Maitre 'D had given our seats away. Seems the drunk lady had some friends that she wanted to sit there and told the Maitre 'D we only came once and wouldn't be back. I was understandably angry. I pushed it as far as I could with the Maitre 'D without making a scene. He wasn't going to reseat anyone at our table, and assigned us to the table next to it. It was a table for 6 that had only one couple on it. The couple ended up living in the same town as us, and we have a lot in common. We've made new, local friends from the experience. All's well that ends well, because the drunk woman at our first table was obnoxious the rest of the cruise and even even yelled at the Maitre 'D "I know what the F---- I'm talking about!!" when there was some misunderstanding about paying for her drinks. No doubt she's writing a poison pen review at this very moment. Glad I'm not her. Lunch in the main dining room was okay. I'm not a huge fans of buffets. The caveat here is the length of time while dining. Each time we had lunch there, we were seated with European folks. Which is great. However, you have to remember that in Europe dining is an unrushed experience. And as with dinner, everyone is served their courses at the same time. So, if (like us) you want to get to say, a bingo game, make sure you get to the dining room early enough (unlike us) to have your meal and be done in time. My take away from this is just that next time I'll go to lunch earlier if I have some place to be. Breakfast in the main dining room is not like lunch. There aren't multiple courses or a desert. So some other person lingering doesn't affect you. Buffet. The food is very good. They have a real Pizza oven, and real Pizza is available from 12 noon until 1am. I don't know what authentic Italian Pizza is like. This Pizza is New Jersey/New York style. Thin crust, with a big rolled crust around the circumference. New Yorkers will scoff and tell you Vinnie's' Pizza on west 53rd street is better. But who cares? This is real Pizza that is very good. Once they have ramped up and the initial rush to get Pizza at 12 quiets down, they never run out. The rest of the food is very good. They have all the typical food , carving station, and a pasta bar. They also offer Hamburgers and hot dogs. I didn't partake, but quite a few did. The burgers and dogs were wrapped up, and they did not look dried out when other cruisers opened them up. Many were eating them, so I assume (?) they were good. The buffet does have some drawbacks though. While the buffet to me looks to be the correct size for a ship this size, the odd port times put undue strain on it. It's JAMMED on a couple of port stops because cruisers come back after their assigned dinner times, and in Nassau where there is little time to take out to eat in Port. So everyone eats when they get back. The other problem is the walking room. Jammed or not, it's a bit of a chore to walk from station to station and to your table. The pathways are not wide enough. And on top of that, the service staff doesn't stand back and let you pass. If they're coming your way with a big tray or cart, they may or may not yield to you. Don't know what to make of that. It seems like all of them, not just individuals. Shopping. Don't have much to say, but will mention my experiences. My "waterproof" camera filled up with water and died while snorkeling in Nassau. I was tired and hungry, and not very interested in looking around Nassau (3d visit) for a camera. Figured I'd buy one on the ship. I did. When I unpacked it, it came with an external (what?) battery charger that had a 220 volt plug. That would be fine on the ship, but I wouldn't be able to charge it at home in the states. Went back down and wanted to exchange it for a camera that used a USB, or at least had a 110 volt charger. They informed me they only sell European style. The clerk made a monster face, but refunded me with no problem. How hard can it be to keep a few American compatible units along with the others?? Also, I recently bought an Invicta watch on Amazon for $115.00. They had the same model on "sale" on the ship. I asked the price, after a lot of mumbo jumbo with a calculator and assurances that I would not be paying tax or duty on it, they were happy to offer it for me for only $199.00. Okay, well I was just curious. Just an FYI on that. Oh, I got my camera in St. Maarten in the shopping area right by the ship. I got it for the same price as Amazon, so that was nice. Entertainment. Wow. Just wow. The talent in the shows was over the top. These folks hire very talented singers, dancers, acrobats etc... This is not like the cheesy cruise ship shows you've seen. These folks could be on Broadway, or at the Met singing Opera. Every show was great. The witches of Paris and the Michael Jackson show were Bellissimo. I still get goosebumps thinking about the witches show. If you've never experienced a beautiful woman with a beautiful voice singing a beautiful French song in French, you haven't lived. You get my point. The entertainment is top-top drawer. There is no stand up comedian. Makes sense since the passengers are a very mixed international group. Casino. The casino is surprising small for a ship that carries 4000. That said, except for when shows get out, it's not too hard getting on a table. Perhaps the international crowd doesn't enjoy gambling as much as Americans (?) They have 3 Blackjack tables. But only once did I see more than 2 open. The third table is $10.00 min. The other two are $5.00 min. One of the two uses rules the same as "Spanish 21" the tens are removed, 21 wins instantly, late surrender, double on anything....... And a standard table. Looks like 8 decks hand shuffled. There are two 3 card style poker tables (I think $5.00, didn't play,) and two roulette wheels. Roulette is $1.00 inside, $5.00 outside. Dealers are all friendly, competent and professional. BUT......... NO CRAPS!! Huh? A passenger in the casino told me they had a table on a previous cruise, but it wasn't busy. Guess they don't make enough money on it to set it up. Excursions. For me, this was the bad part of the trip. I did 3 excursions purchased in advance from MSC. With our Port times, Nassau and St Maarten didn't lend themselves well to private tours. I did a little research but didn't see much. Perhaps I should have searched harder. And San Juan I was tired and cranky the night I bought that and didn't feel like doing a lot of googling to find an independant tour. In all 3 cases, we met in the theatre to get our tour groups together. While the folks without ships tours were heading off the ship and into town, we were in the theatre twiddling our thumbs. The theatre is deck 6 and 7. In port you exit via deck four. When your group is ready to go, a person picks up your number and starts to walk out of the theatre. Then they announce that you need to follow that person. By the time you get down the stairs, and wait at the the checkpoint because folks in front of you can't find their cabin card, the ship tour guide is long gone. At least in Nassau they relined back up next to the ship. But not so in St Maarten and San Juan. Not happy with that at all. In St Maarten, as you approach the terminal the pathway splits left and right. Having been in St Maarten before, I was pretty sure we needed to go right, but no one was there to ask. I was correct. But a lot of folks went left. I don't really know if they made it to the tour or not. Wife complained to the MSC girl with our number standing in front of the bus. Her response was a snippy "I'm right HERE." San Juan was the same. But at least a port employee was able to tell us to go right when the walkway split. Nassau. Took the snorkel excursion. One stop for one hour. Some nice fish a few interesting things to see on the reef, but quite unspectacular. Nassau on a Sunday is not the best time to be there. St Maarten. Not good, but probably for different reasons than you would think. The big jumbo jets come in over Maho Beach between about noon and 2:30. The ship gets in late, so by the time you get to Maho, you may not see any big jets coming in. We didn't see any. And you only get 30 minutes. Then you go to Marigot. By the time you get there, it's the end of the day, and again, you only get 30 minutes. And you don't go to Orient beach at all. We've been to St Maarten before. So we got to experience Maho and Marigot. But it would have been terrible to be a first timer on this tour. The other reason this tour is awful is because they do it in a Greyhound sized bus. The problem with that is that the roads around the island are small, curvy, have a lot of undulations and some potholes. A Greyhound bus going 10 mph does not do well at all in those conditions. I have a strong stomach, but was feeling queasy after a while. On top of that, the bus is too large to stop at any of the numerous scenic outlook sights to take photos. If you get motion sickness, stay away. Heck, stay away for the other reasons. If you can't arrange a better independant tour of the island, I would recommend looking at taking a cab to Marigot, a water excursion, or just hanging around Philipsburg. San Juan. We booked the scenic tour with Bacardi tour. The bus was comfortable, and the tour guide was a sweetheart. We did a quick drive through New San Juan and straight over to Bacardi. At Bacardi you get a small drink (Passionfruit) with a small amount of Rum in it when you get there. The tour isn't much to look at. I've been on a couple of Beer breweries tour, which were much more encompassing. Still, it's pleasant enough. Of course, the tour ends in the Bacardi gift shop. If you like quality, branded merchandise, you'll love the shop. After that, you go back to the pavilion where you get a bonafide drink in a souvenir glass that you keep. There is a choice of 9 drinks. 3 are free with the tour. One of which was a Daiquiri on the rocks. I don't recall the other two. The other six are for a sizeable upcharge. The free drinks were the real deal, and they didn't go cheap on the rum either. Was fine with my free drink. Then it's back on the bus. You stop for a few minutes at the Capitol building. Then they take you to old town. In old town you can either leave the tour, or come back in 50 minutes for a ride back to the ship. There is absolutely no reason to go back after 50 minutes. The ship is only about 2 blocks from where the bus stops and you can see it. You will NOT get lost if you stay in Old Town. All in all, I felt the tour was a bit rushed when it didn't need to be, as the port stop was all day and well into the night. So I didn't think it was worth it. If you want to do this, try to find an independant tour. Final thought. I wanted to buy some Bacardi rum, but didn't want to lug it around all day. I figured I'd get some in Old San Juan on the way back to the ship. Whoops. Bad move. There was only one or two shops that I saw that had rum, and not what I wanted. So I bought some Rum on the ship. The Bacardi stuff was within a buck or two of what they were charging in the Bacardi shop. But they didn't carry everything that you could get at Bacardi. I think the ship clerk said (not sure, I'm quite deaf, and he had a strong accent) that Bacardi would have delivered any Rum I bought to the ship for me. Check on that. It would have been a godsend if that's right. As with all ships, there are signs when reboarding that say your liquor purchased in port will be taken and put in your stateroom on the last night. But they don't do that. There was no desk to leave your liquor, and they said nothing when they x-rayed your bag. Room Service. Compared to other lines, the menu is limited, or perhaps very limited. In the lowest fare group, I believe there is a charge at least for delivery, not sure about the food itself. Our level was "Fantastica." No charge for anything on the menu, but a $3.50 delivery fee from 11pm until 6am. Service was PROMPT. Most mornings we called for coffee while getting dressed. It showed up within minutes. One night we left our breakfast selections on the door knob. Breakfast came about 15 minutes early. Was not a problem, because I've had that happen on other lines and adjusted the requested time in case it happened. Besides coffee, we got some Danish, fruit and cheese delivered to the room. Everything was very fresh, even the Danish. As good as the Pizza in the buffet is, an upcharge restaurant on board is said to be even better. That restaurant will deliver Pizza to your room, but there is a charge for it. The booze and soda in the mini bar is the same price as around the ship, which is nice. However the snacks are amazingly small, and terribly overpriced. Get your peanuts or chips off the ship. As a last resort, the snacks in the ship's gift shop are even more practical compared to the mini bar price. Disembarkation. It was for the most part the old way of doing things. Steward leaves color coded baggage tags for you suitcases. Out of your cabin early (7:00 yikes) then meet in the theatre at a time depending on your baggage color code. Ours was 8:00, and we were getting off right after 8. They let us off with 2 other color groups. What we didn't know was that each color had it's own luggage conveyor. So don't waste time (like us) standing by the green conveyor if your tag is yellow. You can do self assist disembarkation, But they want you off early, as in first group, I think (?) around 7am. You're not supposed to hang around and self assist later, although I have to wonder what the possible ramifications of that would be? All in all it was a great trip. But had this been my first cruise, I don't think I would have liked it. Over 8 cruises I've learned a ship can't be everything to everybody. Looking at the strong points of this ship compared to the other ships I've been on, I'll take this ship hands down any day, and twice on Sunday. I liked the Italian flair, and it was fun sailing with an international bunch of cruisers. No, it's not for everyone I guess. If you are a devotee to a particular brand of cruising, I don't think this is for you. Read Less
7 Helpful Votes
Sail Date: May 2016
Recently returned from Eastern Caribbean cruise on the Divina and thought that I would give my input. I should mention that this was my first MSC cruise and the first cruise on a large ship (almost all our cruises have been on Holland ... Read More
Recently returned from Eastern Caribbean cruise on the Divina and thought that I would give my input. I should mention that this was my first MSC cruise and the first cruise on a large ship (almost all our cruises have been on Holland America, which we thoroughly enjoyed). First of all, the ship is beautiful and well laid out. Only quirk was not being able to get to the Villa Rosa dining room on deck 6 from anywhere else on that deck without going to another deck. The ship is very well cleaned and maintained. We had a balcony cabin that was roomy enough. The sliding rather than swing door to the balcony is a good feature. Storage is sufficient and lighting is good except that all lights go on when all that you want is to see in the closet which is inconvenient if someone else is in bed. The food: The buffet food is very good, a lot of variety including ethnic specialties (not just Italian, but that is definitely there), and arranged so lines are not too long even on a rainy sea day. The food in the main dining rooms is also very good . Portions may be a little smaller than I have had on other ships, but multiple servings are available without problems and you don't have to walk away being uncomfortably over stuffed. We did not eat in any of the specialty restaurants except for the pizza at La Cantina del Bacco which was possibly the best pizza I have ever had and that includes New York City and Italy. We had the Margarita de Buffalo, and at $13.00 for a 12" pie it is a bargain. The same location gives you complimentary appetizers when you order drinks. By the way, drink prices are reasonable and a range of package deals are available. We opted for the 18 coupon book that comes to about $5/drink for any non-premium drink, including service charge. Staff is friendly and accommodating. Cabin staff are not as present as we are used to but rooms are well attended to. Wait staff in bars and dining rooms are attentive and friendly, remembering your preferences. My only issue is that many do have a language problem which is especially an issue with those dealing directly like bartenders and reception desk. Entertainment is excellent and varied, including an afternoon opera. There are a wide range of activities. Smoking is limited to a cigar lounge and one side of the pool area. Overall, MSC is a good value and we would definitely go on it again. Read Less
12 Helpful Votes
Sail Date: May 2016
We got a great deal on a balcony room when the special was buy 1 get 1 free and our MSC travel consultant got us on Deck 13 and was great food and shows. I would recommend it to anyone. The shows were great and especially the acrobatics ... Read More
We got a great deal on a balcony room when the special was buy 1 get 1 free and our MSC travel consultant got us on Deck 13 and was great food and shows. I would recommend it to anyone. The shows were great and especially the acrobatics on certain shows. I liked that there were no magicians of hypnotist on their shows. Family shows and costumes were beautiful as well and talented singers. Since my sister and I were vegetarians and was happy to see on each menu V marked for appetizers, soups, and entrees. I wish there had been a live band at the pool area especially during days at sea and that the pool attendants would come ask if we wanted a drink but had to walk up to the bar. I loved the gelatos offered for a small price and two places. YUMMY! They even showed movies outside by the pool but we were always eating or at show. Read Less
12 Helpful Votes
Sail Date: May 2016
We retuned from the MSC DIVINA May 22, 2016. We will not be returning on this ship.service very very bad.dining very poor. Shore excursion very poor,only cabin and ship good. They surchage the tip 12 per person per day. Consequently, ... Read More
We retuned from the MSC DIVINA May 22, 2016. We will not be returning on this ship.service very very bad.dining very poor. Shore excursion very poor,only cabin and ship good. They surchage the tip 12 per person per day. Consequently, the waiters in restaurant and room service doesn't do their job well.Just gathered and talking, and showed bad temper to me and other passenger. Their excursion in Jamaica is terrible. No one lead our group to the dock, and during the programme, guide told us wrong information, which result our missing some part of the programme. Their official website always has IT maintainence, for at least 2months, I can not make the online checkin and buy the so called discounted prepaid onboard package. So I think that's just tricky. The ship's captain was cordial and very welcoming to his home. He spoke over 5 languages. Entertainment and fitness was very good Read Less
10 Helpful Votes
Sail Date: May 2016
It was a nightmare! 1) The customer service staffThey told me all the onboard credit card pruchase will be deemed as a US domestic transaction. But, the truth is that their bank is based in France, and charged me extra foreign ... Read More
It was a nightmare! 1) The customer service staffThey told me all the onboard credit card pruchase will be deemed as a US domestic transaction. But, the truth is that their bank is based in France, and charged me extra foreign transatiction fees. 2) There are bugs in room, bite me a lot. 3) Their official website always has IT maintainence, for at least 2months, I can not make the online checkin and buy the so called discounted prepaid onboard package. So I think that's just tricky. 4) They surchage the tip 12 per person per day. Consequently, the waiters in restaurant and room service doesn't do their job well.Just gathered and talking, and showed bad temper to me and other passenger. 5) Their excursion in Jamaica is terrible. No one lead our group to the dock, and during the programme, guide told us wrong information, which result our missing some part of the programme. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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