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2 Helpful Votes
Sail Date: March 2019
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife ... Read More
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife and I wanted to try Celebrity Cruise Line since many people recommended them to us. And since we wanted to go to Mardi Gras, we booked the cruise on Celebrity that stopped in New Orleans for Mardi Gras. From the very begining, our experience was not good. First, Celebrity's website is very difficult to use when you are trying to find information related to your cruise. You almost need to have a map on how to find information on their website because it is not easy to navigate. Secondly, they are very expensive compared to other cruise lines. Their drink packages, internet packages, spa packages, etc. cost way more than you pay on other cruise lines for the same level of service, no difference of service. Their shopping stores on board are very high end and the average person can't afford to buy much of their products. Finally, from the time you get on the boat, their staff is constantly bugging you about buying one of their various packages. This goes on every day (even the last night on ship) in the buffet area or around the pool or in the various venues around the ship. It really gets annoying. Third, beware of your shore excursions. We booked a shore excursion for a Mardi Gras parade. The print out of the excursion stated that you will have a front row seat to watch the parade. What they didn't say is that they will over book the excursion and by the time we arrived, our seats were around the corner and watching the parade after it goes by seeing the back end of the floats and bands. Let's just say many of us who attend received refunds the next day. It was poorly planned, poorly executed, and very over prices for what you received. On another shore excursion, it stated it would be a three hour tour but we were back to the ship in two hours and really didn't find the excursion very interesting compared to the write up about the excursion. Next, as for the vessel, we found it to be dark and blah. The hallways are dark looking, various venues are very dark, the theater and dining rooms are dark. We were playing bingo in the venue "Celebrity Central" and several passengers asked if the lights could be turned up. The host stated that the lights are up all the way. The decor around the ship is not very appealing and does not promote a welcoming/positive feeling. The meals were nothing special. In fact, I think we found the buffet area had better food then the Opus dining room. I am stating this because, the cooks in the dining room could not cook a steak. I had steak three times in 10 days. I order it medium first time and then the next two times medium rare. All three times, my steak was well done. There were a couple times where the meat was very tough to eat and finally, they offered limited choices of meals some of which didn't make much sense. For example, lobster tail with rice. The staterooms are not very well layed out. There is limited space to store your clothing and other items. The bulk of their storage is located in over head bins above the bed. For most of us, we can reach the bins but for individuals in their late 70s or 80s, they would have a problem reaching up there. And the location is not very convenient. As for the staff, there were several that were very helpful and very friendly. First, our room steward for room 8344, Satdish was very good and very friendly. Always had our room looking inviting, clean, and comfortable. Next was the gal who greeted you on the 4th floor when entering the Opus dining room. Here name was Sofia and she was very friendly and always ensured we had our requested table ready when we arrived. Then their was our assistant waiter Tenci. He knew what we wanted before we knew that we were going to order it. He was on the ball, ensured we were well taken care of. Plus he ran circles around the waiter who had it head up were the sun does shine and should not be a waiter. Finally, our bar waiter in the Opus Dining Room, Gede was outstanding and extremely friendly. And he always ensured our order was quickly served before our meal began. All these individuals I mentioned should be promoted. Over-all, I can't say the cruise was totally bad or not enjoyable. However, I find that Celebrity is not what I expected. Celebrity is an over price cruise line whose main objective is to get you to buy, buy, buy while on the ship. If this is suppose to be an upscale cruise line, well lets just say there are much better cruise lines to consider. I would never ever recommend Celebrity to anyone even if Celebrity was the last cruise line on earth. Read Less
1 Helpful Vote
Sail Date: February 2019
We were told by a number of people that Celebrity Cruise Lines were a step above other cruises we had taken ( mainly Princess). It wasn't. We had an inside cabin which had a large couch in it which took up so much space, we ... Read More
We were told by a number of people that Celebrity Cruise Lines were a step above other cruises we had taken ( mainly Princess). It wasn't. We had an inside cabin which had a large couch in it which took up so much space, we couldn't use half the closet. With limited space to start out with, this was a definite negative. The food was less than expected and on more than one occasion, they ran out of certain items. The desserts were generally soggy and were obviously frozen. And I wish someone could explain why orange and apple juice are included but you must pay extra for cranberry juice. The staff were rude and uncommunicative with the exception of our cabin attendant. The bar staff were inconsistent in making drinks. How do you mess up a gin and tonic? The shows were generally well done except for the "outside" talent which were brought on board at 2 ports. They were terrible. This was the first cruise where we felt like second class citizens. There were areas on the ship where we were not allowed at all. This was our fist cruise with Celebrity and it will be our last... Read Less
3 Helpful Votes
Sail Date: January 2019
We went with 2 couples who have done this exact cruise many years in a row. We have only done 1 cruise prior to this and did not really enjoy it, however it was a Carnival down to Mexico. That cruise was a druken fest, everyone was smashed ... Read More
We went with 2 couples who have done this exact cruise many years in a row. We have only done 1 cruise prior to this and did not really enjoy it, however it was a Carnival down to Mexico. That cruise was a druken fest, everyone was smashed and rude. We booked this cruise thru a travel agent and felt comfortable with the price and amenities offered. We opted for the gratuities package and the drink package based on our friends suggestions. When we boarded the ship, we were pestered to upgrade our drink package and it was never ending, very bothersome. We loved our cabin, the best part of the entire cruise and our cabin attendant too. The first ports of call were the West Indies and very "third world". Antigua, Barbados, Genada and St. Lucia. We did not get a good vibe in any of them and felt unsafe for the most part. I would not return to any of them. The ABC Islands were great and no problem with the panhandlers or the pesky taxi drivers. The people here seem thankful for you and your business unlike the first ports. We had a good vibe and felt sad, would return and will but not by Cruise. More to follow on that. We had a number of "issues" on/off the ship. First, the first days at sea, everyone is milling about and seats were difficult to find. When we went down for cocktail hour, they had 1 waiter and 1 bartender for 50+ people. Everyone complained. After the third wight it good somewhat better. Second, we were stranded at a snorkel excursion for 1 1/2 hours waiting for pickup. They gave us an apology and a discount on another excursion only after all people on the excursion signed a petition and turn did in. Third, I went to book the next excursion and the desk had 15 people in line. I waited 45 minutes. Finally the Concierge came and apologized for the problem and told us they had an issue while in port that caused staffing problems?! I bailed out of line and went to Guest relations(no line) and 5 people working. Told the girl the problem and she booked my excursion in minutes. I asked why the Concierge was not bright enough to send some of the people here, she replied I don't know, he should have! I went back to the line and told everyone to go to Guest relations, they did! Lastly, we had a chemical incident outside our cabin. We were walking to our stateroom about 1 in the afternoon and smelled a very strong odor. Another couple also smelled it, it seemed to be within 10 rooms of ours but strongest at our room. I called the front desk and reported it, ask for an immediate update. Waited 10 minutes and nothing. Went down to the desk, a girl acted as if there was no call there. She called round and found out it was someone ordered to remove and clean stickers from the Fire Doors, using Paint thinner! I asked if they could stop, she said no. Told she would be done in about 20 minutes and the odor should be one in an hour. Went back to the room, now the girl is outside our room with a bottle of thinner, no gloves, no eye wear and no respirator. Using a rag to apply it. I asked her to stop because my eyes were watering and the fumes were affecting my breathing. Said she could not stop and suggested I leave the area. Got my wife and went to the pool for 2 hours. Returned and the odor was worse. Went back to the desk and asked for a Manager. He finally came out about 10 minutes later and apologized. Now he is offering to move us to the other end of the ship. He cannot give me any explanation of WHY it was so important to do this while people are on board! We went to dinner all the while left the sliding door open to our cabin. Came back to the cabin by 11pm, still there but a bit better. Slept in the room and awoke with headaches of course. I have reported this to corporate and they gave me a $200 on board credit for another Cruise, I think this is outrageous and will now report the incident to the Coast Guard and OSHA. Read Less
2 Helpful Votes
Sail Date: January 2019
Not a good ship for sunbathers. Not enough lounge chairs and the ones they do have are packed so tightly together you have to climb onto them. People remove them to get a little space and stack them up, compounding the problem. Seams to be ... Read More
Not a good ship for sunbathers. Not enough lounge chairs and the ones they do have are packed so tightly together you have to climb onto them. People remove them to get a little space and stack them up, compounding the problem. Seams to be smokers all around the decks making people go away from the pool activity area in order to breathe freely. On this ship they took away a lot of deck space and the Corning Glass Works to put in two specialty restaurants and a grass area with several cabanas. Can't put a chair on the grass and they don't show movies until late at night. Cabin # 6157 was directly above the designated smoking area making our veranda useless as my wife has COPD. This ship is more suited to a Med. cruise. Smokers everywhere, will try to avoid this ship in the future. Waitstaff was awful most of the 14 nights. One night we had to ask the waiter if we can order after waiting 30 minutes, another we didn't get coffee or our tea until after we consumed our dessert and on other nights the table wasn't set and had to ask for silverware. I could write 150 words on our dining room experience. Bottom line: go to the buffet! Read Less
6 Helpful Votes
Sail Date: December 2018
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, ... Read More
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, comfy, quite and even pretty. Our stateroom attendant was excellent. All food we ate was delicious. Regardless if it came from an included food outlet or at an uncharged restaurant; variety and quality was surprisingly good. Ship was spotless and well maintained. Never say any trash and always saw people cleaning. Areas of disappointment: The terminal/boarding experience was a nightmare. Little structure and lack of any communication. We were concierge class and directed twice to the wrong line. Waited over an hour before their computers went down. Once physical boarding started it was a free for all. No priority boarding by cabin class or even wheel chairs. Restrooms out of order in terminal too... With the exception of the buffet; we had service issues at all food outlets. Poor and/or no wine stuart service in the main dinning room, the Italian or french restaurant. Repeatedly charged wrong or not charged at all for classic package beverages. Had to ask for soy sauce at Sushi on 5? 20 minute wait for a turkey burger at the Mast Grill? Waving someone down for refills, condiments, etc. Our concierge never contacted us until the last day via a phone call? I voiced some concerns with the cruise. He offered to send a bottle of wine to the stateroom. A bottle of white wine arrived room temperature with no glasses? Many interior public areas, restaurants, bars, etc, were to warm/hot. Air conditioning didn't; seem to be properly working all the time? Gym filled with old equipment. Equipment designed for TV but didn't work. Nor was there any TV monitors to watch? Boring days at sea. Very little activities for adults. Nightly entertainment was low budget, very few sets or special effects. Costumes looked old and not fitted. Compared to Royal Caribbean and Princess just plain embarrassingly bad. At night planned dance parties and bar areas filled with kids? Few adult areas anywhere. The Celebrity App is a complete waist! Dose not refresh when opened. Wrong and/or missing information on daily activities. Different information provided to Apple and Android devises? AT&T Cellular at sea only worked about 40% of the time. I purchased a special package thru AT&T that was expensive. Was told because Celebrity is partnered with AT&T my phone would work and it didn't most of the time... Again old/lack of new technology. On-board retail was week both in product and sales service. Walked into Tiffany repeatedly wearing Tiffany and no one ever acknowledged us. Logo/souvenir ship's store was poorly merchandised with cheap/close-out stuff and very little logo-ed clothing? In conclusion; we will be putting our vacation funds and time towards other cruise lines. Read Less
6 Helpful Votes
Sail Date: November 2018
It wasn't all bad, just mostly. The video presentation in "Q-sine", one of the specialty restaurants, was very entertaining and clever. Food throughout the ship was good, possibly their strongest asset. Service, however, ... Read More
It wasn't all bad, just mostly. The video presentation in "Q-sine", one of the specialty restaurants, was very entertaining and clever. Food throughout the ship was good, possibly their strongest asset. Service, however, often lacked and on 3 occasions, wait times at the table between courses were extreme, ie. 45 minutes or more. False information was not corrected and resulted in extra charges. Reception could not fix it as they simply were not empowered to do so. Bar waiters took unpleasant short cuts to meet demand they were not staffed for and getting a drink was often a challenge. The water supply in the cabin turned brown for a couple hours indicating maybe the maintenance of the plumbing isn't so good. Entertainment at the shows and music around the ship was pretty good even if not great vocals. Variety of activities was also good even if not well executed. The staff who were leaving seemed especially happy while most were just going through the motions. The most egregious thing that happened was being told that our purchased concierge package included 4 specialty restaurant visits to which we used 3 of the 4 then told that was false! When trying to resolve that bill with reception, it became clear how a guest is simply a number with dollar signs behind them. The same level of interest they showed me as a customer will be returned to them the next time I chose a brand to cruise with. Read Less
4 Helpful Votes
Sail Date: October 2018
We have been 9n loads of cruises and cruise lines but our first with Celebrity. We booked aqua class and premium drinks package and paid near £3,000 each. However as soon as we were onboard constantly bombarded with having to spend ... Read More
We have been 9n loads of cruises and cruise lines but our first with Celebrity. We booked aqua class and premium drinks package and paid near £3,000 each. However as soon as we were onboard constantly bombarded with having to spend more. Everything about this company is trying to make more money out of the passengers. We expected to have some sales pitches but you need to be careful as there are hidden cost. Charged us $11 dollars for a bottle of water when we were told it's free. Constantly at reception quiering our onboard account as kept getting charged for item which were already included in our package. Staff were exceptional especially in the blue restaurant. However when we ventured into the future cruises and asked if they do cruises with less sea days we were told quite rudely we are not going to get anything like that as the company needs to make money so cant when everyone is off. The man was extremely unhelpful so we ended up walking out telling him to work on his sales pitch a bit more!! Everything shuts at 1am (most nights even before that) Food always cold in the buffet but on port days no other place to eat so had to put up with it. Sea days had other places to eat but you had to pay pay pay!! to add insult to injury we find out that the vast amount of Americans onboard paid less than half of what we did for the same cruise. Thank you Celebrity but NEVER AGAIN. Read Less
10 Helpful Votes
Sail Date: August 2018
Firstly these are the things I liked about this cruise: -the cabins were large including the bathroom. They might not have won any interior design competitions but they were comfortable. -the ports visited were very good and we ... Read More
Firstly these are the things I liked about this cruise: -the cabins were large including the bathroom. They might not have won any interior design competitions but they were comfortable. -the ports visited were very good and we enjoyed all of the tours I arranged independently of the boat -the food overall was of good quality in the Opus restaurant and for afternoon tea and for some dinner choices in the 14th floor cafe -the serving staff in the restaurants and bars on board were smiling and helpful -the sunset bar at the back of the boat was one of our favourite areas on board and the martinis at the Martini bar were very good. -the gym was well equiped and large. -the iced towels and water that we were greeted with before we embarked back on the boat at each port of call. -Lunch at the Porch restaurant was well worth the additional fees. But, here are the things I really did not like and spoilt our cruise to some extent: -the check in desks in Rome were small and the whole atmosphere was chaotic and did not lend itself to a relaxed embarkation -we had free wifi and a drinks package which was not initially honoured by the ship and it took a few hours into the cruise before this could be sorted out, which was an unnecessary aggrevation. -the safety demonstration was awful. We had to watch a lame video which made a mockery of what should have been a serious safety briefing -we went for breakfast on the first day of the cruise at the Opus restaurant. The dinning room was only about 20 percent full but they insisted on shoving everyone into one corner of the dining room which did not make for a comfortable dining experience. The same thing happened on the second day so we stopped using the dinning room for breakfast for the remainder of the cruise, which was a shame as I normally enjoy sitting down for breakfast and having it served on holiday -one of the Food and Beverage managers for the Opus Restaurant was quite rude and acted in a belittling manner, but in fairness to the cruise line the maitre de called me back after recieving the feedback form and offered us not only his apologies but a free upgraded dining experience by way of apology which was much appreciated. -as fairly in experienced cruisers we did not realise that the water bottles in our cabins were not free of charge and were stunned to receive charges of over $100 on our final account. I think they should be clearly indicated as mini bar items on the bottles themselves and chargeable as such. -public areas that you would expect to be quiet such as the library, games area and reading area are located in the atrium so are not quiet at all. -music was played virtually everywhere on board and it was difficuly to escape from and it really wasn't our cup of tea, with the exception of some accustic music at the sunset bar and the violinist and cellist on board. -our bingo fiasco was one event which really spoilt one evening. We thought we would play bingo for a bit of fun with our daughters which at $49 a board did not seem that cheap to us. It included some raffle tickets. A big deal was made out of the draw, read out one number at a time until the $1,000 winner was announced. Turned out to be my husband, we were so excited not having won much before. At the end my husband went to claim his prize which was not the on board credit we were expecting but a certificate for $1,000 off our next cruise with Celebrity which as it can only be used directly with them is probably not worth anything when travel agents offer other incentives to get you to book. As my husband said afterwards he felt he had won a $1,000 and lost it all in the space of one evening. So would we travel with Celebrity Cruises again. In honesty if the prices was right and the ports of call were interesting, maybe, but the overall feeling that we felt about this cruise line is that it is a bit underhand in it's charging and constantly looking for ways to make you spend as much money as possible on board. I think we would look at a different cruise line next time. They certainly didn't do much to entice us to come back again. Read Less
2 Helpful Votes
Sail Date: July 2018
As soon as I landed in Italy the holiday was a nightmare. My luggage hadn't arrived with me, it was still in Amsterdam (Connection flight). Then didn't know if I was going to get on the bus to take me to the ship as they didnt ... Read More
As soon as I landed in Italy the holiday was a nightmare. My luggage hadn't arrived with me, it was still in Amsterdam (Connection flight). Then didn't know if I was going to get on the bus to take me to the ship as they didnt have my name as I was a staff members guest so they had to contact the ship to confirm the staff member (my boyfriend) on the ship that I was there to see. Then had to wait 2 hours before being allowed on the ship as I had to wait until the other guests had embarked, again because I was a staff members guest. They told me they would have to wait until the guests were on to see if there was a room for me which was the wrong think to say as i suffer from anxiety disorder and automatically assumed if there wasnt a room for me i would be left in Rome. They should of said I needed to wait until everyone was on so they could allocate me a room. My mum called (From Scotland btw) my boyfriend and an officer picked up and told my mum, and eventually me, that because I didnt have my suitcase they would help me out with some stuff until i got my luggage but never got any help at all from them. Never even saw the officer again until we went to the terminal in Barcelona to collect my boyfriends, dad and dad's girlfriend. Once on board, i was given an officers room as they had no guest rooms available. They should know the amount of rooms they have and know how many guests they can have on board so that they do not overbook as it seems to happen often. Then when we were in Gibraltar, i was told they needed my room back as there was guests arriving in Gibraltar and they didnt have a room for them so i would need to bunk in with my boyfriends dad and his dads girlfriend, which i hardly knew. They are completely unorganised when it comes to these kinds of situations. They should have other solutions to these problems like not overbooking the ship. All of this while still not having my suitcase. It was sitting in Rome. I was told i would get it in Barcelona as we would be there for 2 days but it didnt arrive. I told the consierge to tell the airport to send it to Gibraltar then as it would give them 2 days to get it there. It still didnt arrive so i told the staff to tell the airport to just keep it there and i would pick it up when i was going home. I ended up getting it at the airport when i was going home for it to be stuck in Amsterdam AGAIN when we got home. The luggage was then delivered to my house the next day. This was no fault of the ship, this was the airlines fault. But the consierge woman was very helpful, i probably was annoying as hell as i was up there almost everyday. I have got to thank her for all her help as with everything that happened to me, she made it a bit easier for me to handle as she was managing the suitcase problem for me. My holiday was ruined from the start. I felt like i couldnt go out and enjoy myself at night as i had none of my dresses our outfits for nighttime. I had to wear either what i had (which consisted of shorts and tank tops) or what I borrowed from my boyfriends dads girlfriend. I didnt feel like myself as i felt like everyone was watching me and judging me for what i was wearing (all down to my anxiety). The one good thing that came out of the cruise for me was that the places we docked in were brillant. I enjoyed visiting all the different places, most of which ive not been to before some i have. It was a great experience to see all the different places in all their glory. My favourites definately have to be Barcelona, Malaga and Villefranche. They were some of the nicest and liveliest places. All in all the port were great, the best part about the holiday. The only good part of the holiday from my experience of the whole holiday. All in all the whole holiday was a disaster. My holiday was completely ruined from the moment i landed in Italy. The worst thing of it was that it was my first holiday travelling on my own, without my parents, to meet my boyfriend. I had it all in my head, all the photos i was going to take, all the things i was going to do, etc and none of it happened. My boyfriend and i hardly got any photos together to even prove we were there because i felt so down and depressed that my holiday, which i had been looking forward to for months because it was my first holiday without my parents, was ruined. Makes me contemplate if i will ever be back on a cruise again. Read Less
9 Helpful Votes
Sail Date: July 2018
This was my wife and I’s fifth cruise and first with Celebrity. We were encouraged by friends and our travel agent to try Celebrity as they assured us it would be a step up from Princess who we had sailed with previously and that we ... Read More
This was my wife and I’s fifth cruise and first with Celebrity. We were encouraged by friends and our travel agent to try Celebrity as they assured us it would be a step up from Princess who we had sailed with previously and that we wouldn’t be disappointed. When I found the Western Mediterranean cruise it was the perfect opportunity as the itinerary was fantastic and it afforded us the chance to escape a cold southern Australian winter. Embarkation at Rome (Civitavecchia) was faultless; I estimate it was only 20 minutes from arrival at the port until we were on board. Reflection is in immaculate condition and overall very clean. While the cabins weren’t ready we had full use of all facilities on board the ship, this is better than having to wait in a terminal and it gave us time to explore the ship. Within an hour of boarding it was announced that the cabins were ready. Our cabin, which was a standard veranda stateroom on deck 8 starboard side was terrific, it was modern, spacious and spotlessly clean with a much larger bathroom that we were accustomed to on Princess. Within half an hour our bags had been delivered to our room. Upon boarding it became clear to us that there were a large number of children on this cruise, it was confirmed later by the cruise director that there was about 600 children on board, not to mention at least that many again in the 18 to 21 year age bracket. Unfortunately in our opinion this is why things started to sour our first impression of the vessel. Children were running riot throughout the vessel as and a large number of their parents did not seemed bothered to do anything about it. Children were still running past our cabin well after midnight and as late as 2am on one occasion. The outdoor pool area on this vessel is very small and with the number of children and ‘young adults’ on this cruise it was totally overwhelmed, and you were lucky at times to even see the water in the pools due to the number of people in them. The overflow from this area then started to spill into the ‘adults only’ indoor pool area where a number of children started to gather. The sign in the area states, ‘adults only area 16 years and above’. In what jurisdiction in the world is 16 years deemed an adult? Most of the bars inside of the vessel didn’t open until 4pm, so if you wanted to escape the heat and the bedlam which was the outdoor areas there were very limited places to sit and enjoy a quiet drink and interact with like minded adults. We chose anytime dining which is what we always do when sailing with Princess. On this cruise we soon learnt that if you missed a window between 7 to 7.20pm then you were in for a long wait. Service in the MDR was hit and miss but always very impersonal, it was a production line. My wife and I were both on the classic drink package which generally suited us well, but I was more than happy to pay extra for good wine at dinner. I was never shown a wine list despite asking for one on several occasions; instead I was brought wine generally from South Africa or Chile which was included in the price range of my package. I refused to drink from the wine glasses on one occasion as they were filthy, the sommelier was not happy when I brought it to her attention but she did replace them with clean ones. The food in the Ocean view Café was substandard apart from the pizza which was made fresh in front of you. The cutlery in the Ocean view Café was dirty with water stains, and after three attempts at finding a clean set my wife and I used water and the napkin the cutlery is wrapped in to clean it ourselves. Dirty glasses and cutlery are not acceptable in any eating establishment regardless of pay point. We were encouraged by several people we met at dinner to try the speciality restaurants as they were much better and they only used the MDR out of necessity when unable to get a suitable time in a specialty venue. I don’t believe you should have to pay hefty cover charges to get decent food and service after you have paid a considerable amount of money for the cruise itself. The itinerary was wonderful and the ports of call were the best I have ever experienced. Disembarkation went extremely quickly and smoothly. There were many more disappointments with the way this cruise was conducted but I don’t wish people to think I am just a serial complainer (if you don’t already). I have never felt the need to post a review before and this is my first. I got the impression the vessel was overbooked and that the crew were unable to cope with the demographic of this cruise, which is not their fault; it is Celebrities fault for not having systems in place to deal with the volume of people and age bracket on this cruise. I will not be returning to Celebrity. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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