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3 Helpful Votes
Sail Date: December 2018
Positives: 1) Fabulous ship – absolutely gorgeous, very comfortable, in pristine condition, and very well designed. I was so impressed with the cabins, pool areas, fitness area (great equipment and I used it every day), buffet ... Read More
Positives: 1) Fabulous ship – absolutely gorgeous, very comfortable, in pristine condition, and very well designed. I was so impressed with the cabins, pool areas, fitness area (great equipment and I used it every day), buffet set-up, theaters, shops, specialty restaurants, promenade, Nook, game room, library and more. 2) Fabulous specialty restaurants. All three we went to had great food and service. 3) Nice passengers. We encountered no obnoxious drunks, no one tried to steal my lounge chair at the pool (although there were always plenty even on this very full cruise), everyone in the elevators and somewhat narrow corridors were nice and polite, no one fought for position in line or over a table at the buffet, etc. 4) The standard non-alcoholic drink selection was reasonable. 5) The Qsine specialty restaurant deserves special recognition. It’s amazing. 6) The entertainers who came on board at one port and then performed before leaving at the next port were very good. 7) Did a great job with tendering at Grand Cayman where there is no ship pier. I watched the way Holland America handled tendering for its ship and felt sorry for their passengers who were crammed into relatively small and slow life boats that were difficult to climb into and out of. 8) Even though the ship was full for this New Year’s sailing, mostly there were no lines and it was easy to get around the ship. There were no lines at the bars and plenty of waiters were available to serve drinks by the pool. Showing up at the main dining room without a reservation was never a problem for us. Boarding and disembarking was orderly and expeditious. Good seats were always available in the theater (except for the late-night adult comedy show). While the positives greatly outweighed the negatives, there nevertheless were some negatives. Negatives: 1) Food (especially the entree’s) in the main dining room was disappointing. I’m not exaggerating when I say my local cafeteria serves food of at least equal quality. By the end of the cruise, I compensated by ordering three starters and two entrees each meal and then ate the more palatable from each group. 2) Not many smiles and some bruskness from wait staff at the main dining room and buffet. But there were notable exceptions. 3) More up-selling throughout the cruise than I wanted. I hear it’s even worse on many other cruise lines but if Celebrity wants to position itself as a luxury line, then its effort to “Sell, Sell, Sell” is inconsistent with that. 4) The dedicated live-aboard entertainment was nothing special. Also, the costumes tended to be racy and even weird. 5) An exception to Celebrity’s generally excellent handling of the crowd on-board was the persistent long line at guest relations. Also, while the staff was friendly, it frequently was not very helpful. 6) The pools were too cold and the hot tubs were always packed 7) Seems like the Disney and Carnival ships who docked in port at the same time as the Celebrity Reflection got priority when it came to docking location. 8) Celebrity’s repeat customer program is called the Captains Club. These privileges should work on all Royal Caribbean lines – but mostly don’t. 9) There is not enough room in the group fitness classroom. Also, charging for group fitness classes seems cheap to me. 10) Even though the ship was full, there were not that many teenagers on-board. Certainly, there were not as many as the Celebrity booking agent said we could expect on a New Year’s cruise. Also, the teen program is way too limited. 11) All the best reservation times for the specialty restaurants were taken well before boarding. This was true despite the fact that there were always many empty tables in each of the three excellent specialty restaurants we tried. Read Less
11 Helpful Votes
Sail Date: December 2018
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus ... Read More
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus on efficiency came at the expense of quality- in the food, entertainment and off-shore excursions. We booked two Aqua Class rooms - one for us and one for our two children, ages 20 and 16 and sailed out of Ft. Lauderdale, FLA from December 28, 2018 to January 4, 2018. The first night, we ate at the main dining room - Opus - and the food was good given the size of the crowd. It wasn’t cuisine level but it was flavorful, on-time, well-cooked and the servers were very friendly — acknowledging everyone in our party by name. The second night we ate at the Porch Grille and had a similar experience. Third night - Sushi on 5 — good food and polite, attentive servers. We never got to really know anyone or connect with them - a loss in my view - but we had a positive experience none-the-less. After that, we ate at the OceanView Cafe and the Blu restaurant. Same experience — food that was good enough and servers that were polite and friendly - just about what expected for a ship of this size. There was a wide variety of food options — from traditional English/European fare (bangers and mash), to Indian dinner to Asian to gluten-free. Plenty of different American options as well. The biggest disappointment was the desserts. All the sugar from the sweets must have been used for the drinks which seemed entirely devoid of any alcohol whatsoever. If you are a sweet-lover, just go for the ice cream. Believe it or not, as delicious as all the pastries looked, they was utterly, completely, entirely without any taste whatsoever. On the upside, the ship attempts to create unique and fun experiences at all of its restaurants and all different types of clients. It doesn’t fail in achieving this goal. If you enjoy dressing up, you can have a wonderful time in the Opus dining room, Ensemble lounge, martini bar, etc. If you want to relax and enjoy a more Caribbean vibe, you can go to the Porch, Lawn Grille or the OceanView Cafe and have a more relaxed, low-key experience. If you like game shows, concerts and comedy acts - they have those too but don’t expect anything marvelous. Adequate is what you are more likely to get. The cocktails are quite sugary and weak (we had a Classic drinks package) as were the entertainment and shore excursions. If you enjoy a nice cocktail in the evening, your best bet is to go to the martini lounge. The poolside and restaurant cocktails are quite poor quality. We booked several excursions and I would strongly suggest people book their own off-shore experiences. If you go through Celebrity, you will pay a premium for a very mediocre experience. We were very disappointed by Costa Maya - a faux Mayan village created in the jungle especially for cruise ship patrons. The beach had been overtaken by seaweed, and, because of the high wind that day, all water actitivies had been cancelled. You got one ticket for a watery drink when it would have been more enjoyable to stay onboard and the ship to yourselves. The shops were nice but the prices were twice what you would pay anywhere else. We enjoyed the ATV rides in Cozumel, but it didn’t last very long and we were back at the ship by noon. In Grand Cayman, the 7-mile beach excursion had been oversold and a lot of people were upset about it. The staff on site were not expecting such a large group and they did not have enough chairs + umbrellas for all guests. Plus, the “transportation” - a 1950’s era school bus that everyone nicknamed the “prison bus” - got stuck in the parking lot on the way out which added 30 minutes to an already bad day, Still, we enjoyed cruising and would do it again but perhaps would consider a different cruise line than Celebrity. We would book our own excursions and would consider looking into bringing our own wine/alcohol on board. The Classic drink package and the execursions really weren’t worth the price. The entertainment, other than ABBA Night, was pretty mediocre as well. Read Less
4 Helpful Votes
Sail Date: December 2018
Parents took family.Ship is awesome! Food is excellent! Layout is great! Entertainment was fabulous, especially the comedian. Funny!!!! It would be nice if there was another outdoor pool for only adults. No nightclub, but the silent disco ... Read More
Parents took family.Ship is awesome! Food is excellent! Layout is great! Entertainment was fabulous, especially the comedian. Funny!!!! It would be nice if there was another outdoor pool for only adults. No nightclub, but the silent disco rocked!Cabin was wonderful. Clean and loved having the verandah. Food was pretty good. Service was excellent.Did not go on this ship for the ports. Mexico is not my favorite, but I do like Grand Caymen. However, it is a pain not to have a port to directly dock and get off on island. Have taken Celebrity prior and the experience was wonderful and plan on taking it again. It was nice not to have a ton of children on board. For a big ship, it did not feel crowded. Would definitely recommend to friends. Even the bar service was wonderful and quick. On other lines, it can be a hastle. Overall, great experience. Read Less
3 Helpful Votes
Sail Date: December 2018
My partner and I sailed on the Reflection over the Christmas holiday, 2018. This was my second time on Celebrity, but my 18th cruise (have done Princess the most, two in RCL and one on Holland). Observations and tips: 1) This is the ... Read More
My partner and I sailed on the Reflection over the Christmas holiday, 2018. This was my second time on Celebrity, but my 18th cruise (have done Princess the most, two in RCL and one on Holland). Observations and tips: 1) This is the sexiest ship I’ve ever sailed on. Atrium extends from the main floor to the top of the ship, so natural light pours through the center of the ship. Decor is chic and the ship is spotlessly clean. Even public restrooms are always perfect. 2) Food quality is generally good to excellent. Murano (specialty restaurant) is exceptional. Blu (dining that comes with AquaClass) is very good (along the lines of country club dining or food at a very nice wedding). The buffet is phenomenal for a buffet - pizzas have perfect crusts, salad bar ingredients are fresh, fajitas available every day are amazing, and many other items (Indian, roasted turkey, spatzle, etc.) were really good. The only letdown was the Main Dining Room. I admit to a sample of one (we went for lunch one day), but it was on par with hospital or airplane food. Totally unacceptable. That being said, given how good the buffet is (which you’d expect to be a step down) it is fully possible that we both ordered the wrong things and/or it was an off day. 3) For is, the alcohol package was worth it. You can often get the classic package on promotion. You can upgrade to premium onboard for $14 per person per day. 4) Martinis at the martini bar are the highlight. Go around 4:15-4:30 to get seats for their “show”. They are entertaining. You’ll need to premium package to get drinks included here (most are $12). 5) Wine lists are excellent, and your sommelier will do wine pairings by course if you ask. If you ask, tip them. They deserve more. 6) If you’re debating between interior, oceanview, and veranda, the veranda is worth it if your budget affords. Interior cabins can increase seasickness if you are prone. If you have a veranda you will spend more time in your stateroom, enjoying privacy, shade, fresh air, etc. 7) Pay attention to what’s above, below, beside, and across from you for cabin placement. Mid-ship tends to be more expensive because old people don’t like to walk far to restaurants and entertainment, but cabins aren’t any better. You might think twice about a cabin below a kid’s club or a gym, beside a bar, near the elevator (not desirable unless you’re in a wheelchair), etc. 8) I booked AquaClass and cannot comment on whether it was worth it. In my extensive experience at Blu and one experience in the Main Dining Room, I’d say the upcharge was worth it. That being said, you can buy specialty dining packages and I think you could probably eat in a specialty restaurant almost every night of the cruise for a similar cost. 9) Murano is worth it. The passion fruit souflee is the best dessert I’ve ever eaten. 10) Peeking into cabins I couldn’t tell any difference between AquaClass, Concierge Class, or a regular veranda. Hope this helps! Read Less
2 Helpful Votes
Sail Date: December 2018
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. ... Read More
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. The ship was clean and well maintained which is hard when doing seven day Caribbean sailings. The crew was super friendly although not as polished as some crew. But we had a wonderful time and looking forward to our next sailing. Eddy the cruise director did a great job and his talks about his experiences over the years were well done. The production shows are a must see for everyone. The individual shows such as comedians, singers, bands, etc were also very good. Hard to find any faults with the entertainment. Our Aqua class cabin was quiet, clean comfortable. Clive, the cabin attendant was attentive and always knew when to get in and clean before we got back. The iced tea in the afternoon was appreciated and delicious. On Christmas morning we had a gingerbread village that was set up for the holiday. A beautiful display for pictures. Later in the day the officers gave a concert of Christmas carols which was wonderful and a nice surprise. Definitely got even the grinches into the holiday spirit. Overall a great week and a fun way to spend a holiday. This will not be our last holiday cruise. Read Less
1 Helpful Vote
Sail Date: December 2018
My daughter, son-in-law and two grandchildren took me on this marvelous cruise! From the moment I stepped onto the ship, the experience of a life-time began! The ship was spectacular in every way! The cruise director (Eddy) was ... Read More
My daughter, son-in-law and two grandchildren took me on this marvelous cruise! From the moment I stepped onto the ship, the experience of a life-time began! The ship was spectacular in every way! The cruise director (Eddy) was always entertaining the passengers with wonderful shows in the 'Reflections Theater', Trivia Quizzes throughout the voyage, the Ocean View Cafe was amazing, with delicious choices of food, not only American, but from other countries as well! It was a wonderful Buffet experience for breakfast, lunch, dinner, as well as snacking throughout the day! The Opus Dining Room was a lovely experience with a courteous staff and not only delicious food, but the presentation of the food was done eloquently! In fact, the entire staff aboard this ship went above and beyond to make sure each and every guest was completely satisfied! The activities were plentiful and the 'Fun Factory' and Kids (Camp at Sea) kept my grand kids occupied and having a blast, as well as safe when not accompanied by their parents and yours truly (Grandma). The Lawn Club Grill featured a 'cook-out' experience with many BBQ favorites, delicious as well. The kids got a 'hands-on' lesson on Pizza Making. The Coffee Bar offered, not only the best coffee/tea drinks, but pastries that were beautifully created and so delicious as well! There were displays of Art, beautiful decks and pools, gift shops, activities, jogging track on the 15th deck, a library, 'hideaway' places for privacy and many more features, And, I had the pleasure of watching the Cruise Chefs put together the most amazing Christmas display I have ever seen! I really had a hard time disembarking! I WILL BE BACK!!! Read Less
3 Helpful Votes
Sail Date: December 2018
Just completed a 2 week trip to the Caribbean The ship is very impressive with great staff Itinerary was good including port visits to Antigua, Barbados, St Lucia, Grenada and the ABC Islands The entertainment was second to none ... Read More
Just completed a 2 week trip to the Caribbean The ship is very impressive with great staff Itinerary was good including port visits to Antigua, Barbados, St Lucia, Grenada and the ABC Islands The entertainment was second to none with great shows each night and plenty of live music in venues around the ship One slight disappointment was that once leaving the main restaurant there was very few places to sit and continue the interaction with other guests you had meet during dinner, unlike most other ships the atrium area was a little disjointed with limited seating The food selection in the main dining room and buffet area was very extensive with no complaints from anyone we could see, and for us Brits very hot water for our tea A good selection of speciality restaurants are available but slightly more expensive than most other ships, we found that staff would offer discounts most nights which brought the price down by around 10% There appeared to be 3 different drinks packages available:- Standard, Classic & Premium, we had the Classic package which allowed us any drink up to $9 in price, however Vitamin water in the buffet priced at $4.5 was excluded for some reason. In the Martini bar situated within the atrium area all cocktail started at $12 which was a little strange as most people appeared to have the Classic package, all this meant was that the staff used different spirits in your drink I think Several people mentioned that at key times such as pre dinner or show time there was a lack of bar staff and not all the bars opened which was a little disappointing as on several evening we had arranged to meet friends for drinks before dinner and could not find bar or waiter staff Would we cruise with Celebrity again? Yes Read Less
Sail Date: December 2018
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the ... Read More
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the Spa Cafe for a light lunch and it was perfect. We tried the Petit Chef (specialty-$110 a couple) experience and found it to be the worst of our dinners on ship. The animation was cute but the quality of food fell below average. We loved the silent disco and danced for 2 hrs each time they had it! What a great workout that was! Disclaimer: we are not your average cruiser, we cruise once a year only in Nov and Dec to check out the ports so that if we like them we can come back properly by air. Ports: St. Martin- did a 6 hr excursion with Sualiga Destinations- would not recommend. Stuck up- rude Captain- Anthony, ride from hell, nothing to see. Lied to a friend of ours who is 65 years old with bad back. Her back was absolutely bruised!!! Dishonest and most overpriced boat ride I have ever been on and that is coming from someone who visited 60 countries and owns a boat! San Juan- absolutely beautiful, vibrant old town. Walked to the La Factoria- where Despasito was filmed and then to Taberna De Lupulo. Joined a street salsa party- no tourists only Latin people. Had a blast and will definately come back via air and rent a car for 2 weeks. Antigua- took a snorkeling excursion through the ship with Wadadli Cats (3 hrs)- this was just awesome! Fun crew, friendly, hospitable and just normal people!!! Paradise reef was great for snorkeling- just go away from the crowd and follow the reef, if you are a strong swimmer you will be able to see a lot! Stopped by a pristine beach, too. Drinks and sandwiches were provided. I highly recommend this one!!! Read Less
7 Helpful Votes
Sail Date: December 2018
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, ... Read More
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, comfy, quite and even pretty. Our stateroom attendant was excellent. All food we ate was delicious. Regardless if it came from an included food outlet or at an uncharged restaurant; variety and quality was surprisingly good. Ship was spotless and well maintained. Never say any trash and always saw people cleaning. Areas of disappointment: The terminal/boarding experience was a nightmare. Little structure and lack of any communication. We were concierge class and directed twice to the wrong line. Waited over an hour before their computers went down. Once physical boarding started it was a free for all. No priority boarding by cabin class or even wheel chairs. Restrooms out of order in terminal too... With the exception of the buffet; we had service issues at all food outlets. Poor and/or no wine stuart service in the main dinning room, the Italian or french restaurant. Repeatedly charged wrong or not charged at all for classic package beverages. Had to ask for soy sauce at Sushi on 5? 20 minute wait for a turkey burger at the Mast Grill? Waving someone down for refills, condiments, etc. Our concierge never contacted us until the last day via a phone call? I voiced some concerns with the cruise. He offered to send a bottle of wine to the stateroom. A bottle of white wine arrived room temperature with no glasses? Many interior public areas, restaurants, bars, etc, were to warm/hot. Air conditioning didn't; seem to be properly working all the time? Gym filled with old equipment. Equipment designed for TV but didn't work. Nor was there any TV monitors to watch? Boring days at sea. Very little activities for adults. Nightly entertainment was low budget, very few sets or special effects. Costumes looked old and not fitted. Compared to Royal Caribbean and Princess just plain embarrassingly bad. At night planned dance parties and bar areas filled with kids? Few adult areas anywhere. The Celebrity App is a complete waist! Dose not refresh when opened. Wrong and/or missing information on daily activities. Different information provided to Apple and Android devises? AT&T Cellular at sea only worked about 40% of the time. I purchased a special package thru AT&T that was expensive. Was told because Celebrity is partnered with AT&T my phone would work and it didn't most of the time... Again old/lack of new technology. On-board retail was week both in product and sales service. Walked into Tiffany repeatedly wearing Tiffany and no one ever acknowledged us. Logo/souvenir ship's store was poorly merchandised with cheap/close-out stuff and very little logo-ed clothing? In conclusion; we will be putting our vacation funds and time towards other cruise lines. Read Less
1 Helpful Vote
Sail Date: December 2018
Family Christmas together. First cruise for my husband and I, but Grandma and my brother's family had both cruised several times before. Embarkation was dismal - standing in line for 3 hours facing armed security guards, with no ... Read More
Family Christmas together. First cruise for my husband and I, but Grandma and my brother's family had both cruised several times before. Embarkation was dismal - standing in line for 3 hours facing armed security guards, with no explanation given until after we finally boarded. (The explanation eventually given was that the 30-mph winds were too high to safely deploy the gangplank. I think Celebrity needs a stronger gangplank.) Debarkation also much slower than expected: from on-line research, we though we would be able to just walk off since we were carrying our bags, but there was a huge lineup and it took about 45 minutes to get off the ship and another half hour to get through customs. Once on the ship, things improved a lot! We had a terrific cabin steward and good dining experiences in the main dining room. We were doing "anytime" dining and ended up never needing to make a reservation - there was only one night when we had to wait longer than 5 minutes. Excellent gym facilities, although very busy. Bought one Pilates class and it was excellent, although pricey. The ship is beautiful and well maintained, and although full there were always places to sit and relax. We had 3 cabins in a row and had the dividers removed between the verandahs, so had some good quality family time together out there. It would have been nice to have some useful shops on board e.g. cruisewear, last-minute Christmas gifts. Instead it was pretty much all diamonds and watches. Hard to imagine they do a good business. The internet packages were ridiculously expensive, so we went without for a week, which was kind of refreshing. A "classic" beverage package came with our booking, and that turned out to be just right for us - we paid the difference when we occasionally wanted a more expensive glass of wine or cocktail. Time in ports was too short. There was only time to hop off for 3-4 hours at each stop. We did manage to get quite a lot out of those 3-4 hours, at least in San Juan and Antigua, but it was a bit hectic. If I were cruising again I would look for longer times in port, and port days that are more spread out instead of bunched together. Overall the cruise itself was a comfortable, enjoyable, and expensive experience. We may try it again sometime... Read Less
2 Helpful Votes
Sail Date: December 2018
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes ... Read More
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes or toiletries. The cabin had poor storage. The cabin service was excellent as was all the service on the ship. The food in dining room was mediocre. My opinion is that there are so many specialty restaurants now, wanting you to spend more $, that the dining food has been dumbed down.The buffet food was generally tasteless, but an abundance of choices.Entertainment was alright, nothing special. For Christmas Eve there was a service that was pathetic. I don't know if the problem is the ship or this is the way Celebrity now operates. The walk from the ship to land was very, very long in St. Martin. There should be some type of transportation for seniors without having to get wheelchairs, which is what we will have to have available on next cruise Read Less
1 Helpful Vote
Sail Date: December 2018
I loved the Itenerary. All my favorite islands. The ship is gorgeous. Very tasteful and not gaudy. Service in main dining room was outstanding. Try to get Frankie and Ketut. Deck 4, Select dining. The specialty restaurants were very good. ... Read More
I loved the Itenerary. All my favorite islands. The ship is gorgeous. Very tasteful and not gaudy. Service in main dining room was outstanding. Try to get Frankie and Ketut. Deck 4, Select dining. The specialty restaurants were very good. Love the lawn grill, Murano, Tuscan Grille and of course Q'sine. The chateaubriand is incredible. Don’t miss it. Our room , C2, was nice and stewards were wonderful as well as breakfast in the room. Concierge was never helpful or even available much. Captains club hostess could not handle anything nor could Guest Relations. These need improvements or empowerment. Service in the bars before dinner is very slow, just not enough waiters. Better be prepared for a wait. That’s the only reason for 4 stars instead of five. I think this is my new favorite S class ship, even better than Equinox. My next cruise is on the Edge in March. Read Less
6 Helpful Votes
Sail Date: December 2018
This was my 38th cruise with Celebrity - and first time aboard the Celebrity Reflection. Right off the bat, I noticed that the staff were really friendly and seemed happy - a "reflection" I believe of the great leadership of the ... Read More
This was my 38th cruise with Celebrity - and first time aboard the Celebrity Reflection. Right off the bat, I noticed that the staff were really friendly and seemed happy - a "reflection" I believe of the great leadership of the Captain. The menus to my knowledge are the same I believe on the Solstice ships but the food on this cruise was the best I have ever experienced. The chefs and their staffs are really competent and love their jobs - they are also really friendly with the guests. I was really impressed, and rate them A++++. We had the best waiter ever - Perfecto is his name and trust me, he is perfect and did everything he could to make our dining experience the best possible. The ship is really clean - cleanest I have seen of all the Solstice ships I have cruised on - and the staff around the pool, lead by Summer, work very hard and were a great success. The ports of call were mixed. Grenada was terrible, so was Antigua. Aruba, Bonaire and Curacao are exceptional ports. Barbados is nothing to write home about. When we were on the cruise a friend was on the Silhouette at the same time during a shore excursion in Dominica experienced a gun battle - and it was real, not an act. Scary port!!! Now the not so good part. The entertainment overall was poor. Eddy was the cruise director, and quite honestly, was missing in action for the first 9 days of the cruise. Samantha Smith was back and again shouted her performance. The Celebrity Singers were mediocre at best and had the weakest vocal abilities I have ever seen on a Celebrity ship. Alysse Brant and Jessie Hamilton were top notch - the rest was yawn - boring. It also appeared that the entertainment was last minute - Eddy, where were you????? With the exception of the last production, the others were pointless, had no story lines and were just dumb. The Celebrity Activities Staff also need to be counselled. They could not wait to get out of their activities - especially the female american calling Bingo around the pool. When the boss (Eddy) seems disinterested, so does everyone else. House Band Inc were loud, and quite honestly a pain in the butt. Worst house band I have ever listened to aboard Celebrity. The Entertainment Section of that ship require a complete overhaul - time for a refit, pardon the analogies. If you do not care about the entertainment, then this cruise is for you. Celebrity need to wake up - competition is getting stiff and people care about on board entertainment. Read Less
1 Helpful Vote
Sail Date: December 2018
I am a 45 yo German guy and I've been cruising since 2001. After about 40 cruises with different cruise lines (Celebrity, Royal Caribbean, Costa, MSC, NCL, Cunrard) I think I know what I am talking about. Celebrity has been my ... Read More
I am a 45 yo German guy and I've been cruising since 2001. After about 40 cruises with different cruise lines (Celebrity, Royal Caribbean, Costa, MSC, NCL, Cunrard) I think I know what I am talking about. Celebrity has been my first and favorite cruise line so far. During the first years (2001-2008) the experience was outstanding: Excellent food, great pool parties with big fruit buffets, baked alaska parade in the main dining room, Buffet Magnifique, theme parties nearly every night, great party bands at the pool. Later they skipped the more expensive events like the big midnight buffet or the fruit buffet (I can understand that due to waste off food, but these big WOW-events made cruising so special!). Now they've even skipped the Baked Alaska Parade. On Celebrity you've always been treated like a familiy member - no matter how much you've paid for your cabin. Now it hurts and makes me angry to see that all those times are gone. Well ... we all know that cruise lines are cutting back service and try to make as much money out of every single guest as possible. The really bad thing is: On Celebrity Cruises they make you feel like a second class guest if you resist getting ripped off! That has nothing to do with vacation. Now some details: I needed a vacation and decided to go by myself on a 14-N-Caribbean-Cruise on Celebrity Reflection out of Fort Lauderdale. I loved the itinerary because of all the beautiful beaches. Embarkation: Being an Elite Captains Club member I used the priority line for Select and Elite members. Big mistake, because most guests on this cruise have been Elite or higher! There were just 5 or 6 counters for our line (and all disabled people were led by your line and taken to our counters, too) while the line for non-priority guests had more than 10 counters. Well, we found out too late ... and waited about an hour in our priority line. Cabin: The cabin is a big plus. While colors are quite boring, there's a lot of space. The cabin attendant was excellent. He worked hard and did an amazing job. Entertainment: I liked the shows and the guest entertainers. Celebrity still has its own live orchestra on stage - I really appreciate that. The production shows were just ok to me, because I am not a big fan of acrobats. I prefer great singers, dancers and songs that touch my heart. So I liked some shows more and some less. Still the quality was really high! Activity Program: This was just poor. Many trivias spread all over the day and evening. Most other activities were sales events. They tried to milk you like a cow: bleach your teeth, “art” auctions (many silly copies of paintings you will find on all other cruise lines), future cruise sales presentations, port shopping guide presentations, shop-on-board-special-sales, Martini tastings …. If you’re not willing to spend a lot of extra money bring a nice book or you’ll get bored! Be aware that on longer cruises right before Christmas the crowd is really old. I usually enjoyed the mix on previous cruises, but here was no serious mix. That’s still not a big problem. I just blame Celebrity for adjusting all the activity and music program to people being at least 80yo. @Celebrity: even those people still know how to party and enjoy themselves if you give them the opportunity! There was no real party band that rocked any party or played at the pool while we left the Caribbean ports. Instead they had a DJ at all the featured parties at night. One night they had the ABBA mania. What a big event: The DJ played ABBA songs and the crowd stood around the grand foyer (spread on 3 decks) and sang along the lyrics which had been shown on a screen. Sorry, but that’s just poor – at least for a Premium cruise line. Where’s a band with great singers that rock the party? Usually at 11:30 pm all public venues on the ship were deserted. In the Sky Lounge (late night disco) you still found around 12-15 guests every night. The other 2985 obviously went to bed because they were either too old or just bored! This was my FIRST cruise I felt bored – and usually went to bed, too – despite the CLASSIC drink package which I will discuss next! CLASSIC DRINK PACKAGE – check it out before you pay for it: I prebooked the classic drink package (drinks up to 9 USD are included) for around 700 USD. My first experience: I gladly checked the Bar menus. Every bar has its own featured drinks.The bad thing: Before they sell you a drink package they should tell you that ALL the featured drinks are around 11 USD or higher (you can get them when you pay the price difference)! Later I found out that I could find a standard selection of included drinks on the last pages of the bar menus. After a couple of days I got bored of that limited choice, too. Don’t get me wrong - I would have been willing to pay the extra dollars if I didn’t have had the following experience: On the first night I went to the WORLD CLASS BAR to join the Solo Travelers gathering. Quite confident I went to the bar to get a prosecco for 9 USD (which was supposed to be included in my package). The barman told me that at this bar ONLY PREMIUM DRINKS are served. Wow, I was on a Premium Line and had to pay extra (after having paid 700,- USD) to get a drink at a bar where the ship scheduled a gathering for solo travelers? I felt like a second class guest and decided to leave without a drink. At the other bar I asked for Prosecco with some Kir. Well, I was told that they had to charge an extra dollar for that drink. For a dish of sugar sirup? I refused and stuck with my prosecco. Feeling second class continues in the main dining room: The appetizers were mostly nice, but the main dishes have just been excellent at the 3 gala nights. Only at those nights the food reminded me of the good old times when I started cruising. All other nights the main dishes were quite poor. One night the selection was meatballs, spaghetti pomodoro, schnitzels with potato salad and 2 other dishes I don’t remember. The taste was ok, but would you expect that choice on a PREMIUM LINE? Well, my comment was countered by the staff: go to the specialty restaurants and pay an extra fee (up to 55 USD) – there you will get Premium food! Hm … haven’t I already paid a cruise on a Premium Line? Ok, if you book an Aqua Class Cabin or a Suite you will probably get Premium food in the restaurants that are reserved just for those guests. I don’t think that I am willing to find that out any more. My conclusion: YOU HAVE TO PAY EXTRA FOR MOST SERVICES/FOOD/DRINKS THAT ARE SUPPOSED TO BE PREMIUM. Otherwise you will be treated like a second class guest. Nothing special happens on the ship at all. One thing I want to make clear: All the staff on the ship worked really hard and was absolutely friendly. I would never blame them for any negative experience. The company’s policies are the reason for not returning to ships that made me feel home several years ago. Read Less
1 Helpful Vote
Sail Date: December 2018
Getting on/off the ship was pretty smooth. Our room was fabulous as was our stateroom attendant. The entertainment was top notch and the cruise director as well. The live music was also great, especially the band 'Music Soup' and ... Read More
Getting on/off the ship was pretty smooth. Our room was fabulous as was our stateroom attendant. The entertainment was top notch and the cruise director as well. The live music was also great, especially the band 'Music Soup' and the string duo. The ship is beautiful, well maintained and clean with the exception of the public bathrooms at peak times. The itinerary was great and we had smooth sailing throughout. With the exception of the Martini Bar, all the bar staff were below par. The work inefficiently and not as a team. I sat through an entire set of 45 min. in the Sky Lounge and the Ensemble Lounge without anybody coming by and asking for service. To get a drink at lunch in the Oceanview Café is challenge as well. The ATM only spits out $ 50 bills and guests relations was not in a position to provide change. I'm sure in cooperation with the casino, this could be accomodated. The big 'rose' sculpture in the Foyer is in the wrong place when you want to dance. We ate at Murano, Sushi on 5 and the Porch - all outstanding food and service. Worth the extra money. The food in main dining room was tired and uninspired as was the room service food. The Food in the Oceanview Café was actually much better since you can have any meat grilled. The service we had in the main dining room was below standard with the notable exception of the Asst. waiter. The sommelier was pretty useless and had a massive chip on his shoulder. We know they can do better and would definitly go again. Read Less
2 Helpful Votes
Sail Date: December 2018
This trip gives you the best ports of southern carribean which can only be seen on more than a week.The food was excellent every night and the seafood in the specialty restaurant Porch was outstanding.Martini Bar was a happening every ... Read More
This trip gives you the best ports of southern carribean which can only be seen on more than a week.The food was excellent every night and the seafood in the specialty restaurant Porch was outstanding.Martini Bar was a happening every night.It is apparent that more guests are staying on the ship in many ports which means there are many repeat cruises on Celebrity.The perks for repeat cruisers are the best of the main line cruise lines.The action in the main foyer brings the largest crowds and most participation.Anytime dining appears to be the most popular and needs to be addressed by the ship to speed up the prime times.The cabin stewards are outstanding and will do everything to make your cruise enjoyable.All officers are most friendly and greet you at every encounter .The food in the buffet line excellent and the variety covers every desire.Would like them to bring back the newspaper in the morning and heard this complaint from several cruisers.Embarcation has certainly improved over the last year.Celebrity is on the right track to being number one once again. Read Less
1 Helpful Vote
Sail Date: December 2018
The ship was beautiful and the Reflection has become our favorite ship.The feautures we specially liked were: the walking track is not on the pool deck, the rear outdoor seating area was larger than other Solstice Class ships, the ... Read More
The ship was beautiful and the Reflection has become our favorite ship.The feautures we specially liked were: the walking track is not on the pool deck, the rear outdoor seating area was larger than other Solstice Class ships, the Sunset Bar area had lots of seating, the Martini Bar was a lot of fun, the staff was very friendly and the ship was beautifully decorated for Christmas. Our dining experience was wonderful. The Oceanview was crowded at times but we always found a table with little difficulty. We did the Tuscan Grill, Qsine and the Lawn Grille. The Tuscan had very good food and the service was good. The Qsine was great fun. We shared a table with another couple which made it even more fun. Great food in good portions. The Lawn Grille was great...wonderful service with amazing food. It did seem as though most of the entertainment was good but we have seen better. I'm sure the time of year had something to do with that. We didn't particpate in many activities. The service couldn't have been better in our opinion. The staff was all friendly and smiling, always willing to help. We have been to all the ports before so there were no surprises there. We took 3 ship excursions and they were handled well. Embarkation was the best we ever had. For disembarkation, we did express walk off and were among the first off so it went well for us. The internet was frustrating. It would frequently not be available or would disconnect our session in the middle of the session. The Internet Cafe staff did their best to help us and it did work better in the cafe. Read Less
1 Helpful Vote
Sail Date: December 2018
Picked this cruise for price and length 14 Days for 4600. First night out was woken from deep sleep due to noise in cabin caused by ships movement so they said loud snaps and pops coming from all over cabin couldn't be slept through. ... Read More
Picked this cruise for price and length 14 Days for 4600. First night out was woken from deep sleep due to noise in cabin caused by ships movement so they said loud snaps and pops coming from all over cabin couldn't be slept through. 14 cruises I have been on and this is the first time cabin made so much noise crew was no help. When sailing slow and in calm seas cabin was quiet. I am tired of shore excursions with inadequate transportation crummy busses lousy seats antiquated vehicles next time I cruise will get better excursions on my own. Moving buffet stations and then acting like I don't know where to look one week at one location and then another. Service from bar staff to bring drinks was very hard to come by had to chase them down to get something. Typical over crowding in the main restaurant hard to get table have to hold table while spouse gets food and then get mine. Read Less
Sail Date: December 2018
Departing from Canada, we always have to arrive a minimum of one day prior to embarkation. Therefore we don’t have much time to explore. Next time we will arrive a few days earlier in order to explore Florida. Embarkation is always ... Read More
Departing from Canada, we always have to arrive a minimum of one day prior to embarkation. Therefore we don’t have much time to explore. Next time we will arrive a few days earlier in order to explore Florida. Embarkation is always easy for us. I am considered handicapped and am unable to stand for any length of time. Therefore we get assistance to board the ship. Everything’s goes smoothly as usual. Always enjoy my champagne welcome. Our cabin with Veranda was as expected but next time we won’t go so far aft. Made for a lot more walking (which isn’t all bad) and a little more noisier than usual but not enough to keep us awake or awaken us early. I always feel spoiled by the attention I receive from crew members. I have yet to meet an unhappy one. I find if you are cheerful with them and acknowledge them, then they cannot do enough for you. I’m always impressed by how clean the facilities are. From the public washrooms to the decks by the pool areas. Very clean. The food up in the Skyview is impressive. There is food there for even the most discerning palate. You would have to be extremely picky to not find anything to your taste. Except for a mix up in dining times, we requested early but were put in the late slot which didn’t suit and that was sorted after three nights. The meals were lovely. There was a nice variety of choice and if you didn’t care for anything on the menu, they were always happy to accommodate you with a reasonable request ie: margarita pasta. Service was always excellent. Our waiter even sang to us. They work their buns off and remain so upbeat. The only thing I would have to complain about is the cost of Spa Services and internet charges. Spa services for massages increased quite a bit over last year. There are no more great port day specials. As I used my spending money for massages only, it didn’t concern me too much but there were a lot of unhappy looking therapists hanging around. They have quotas to fill and if passengers find the services too expensive then the girls don’t meet their targets. So sad. I think the spa would be better reducing their prices and having more passengers use the service. Looks better for them As for the internet, well I waited for port days and just bought a roaming day from my provider to do all the things I needed to. All in all , I will be returning to Celebrity in the future. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise because we were on the Reflection last year and enjoyed it, we were happy to see a new Cruise Director this year, as we didn't care for the Cruise Director last year. Something has changed in the past few ... Read More
We chose this cruise because we were on the Reflection last year and enjoyed it, we were happy to see a new Cruise Director this year, as we didn't care for the Cruise Director last year. Something has changed in the past few yearss, the Assistant Cruise Director, who used to do such a good job at events now seems invisible on the ship. This was noticed last year and even more so this year. Unfortunately the ship entertainment seemed to cater to the elderly passengers for most of the cruise. The shows were poor in the Theatre, we've always, until this cruise enjoyed going to most of the theatre performances, this cruise we chose to stay away most nights. I agree with others who say there is way too much upselling on the ship. I don't want to be pushed into select dining everynight., We were Aqua Spa so we've already paid a big difference to dine in the Blu Dining Room. Enjoyed the Blu very much, the service is alway great and the greetings warm and welcoming. The food was good at dinner, chose mostly not to go to Blu for breakfast. Our room steward was great, for the most part the service was good, but I agree, the service at the pool was non existent. The Cafe Bacia gave outstanding service, always greeting guests nicely and making every effort to make the guests experience a good one. Both embarkment and disembarkment went flawlessly. Enjoyed all of the ports. Our room was nice, clean and comfortable. The Ap doesn't work on Android phones but we didn't know this until about the 3rd night when it showed we had a tender when we didn't. We missed events because the event did not show on the Ap. I wish, if it was known to be inaccurate that would have been explained so that we wouldn't have counted on the Ap to show the up coming events. When we went to the service counter we found the staff to be very helpful. Do the crew get the gratuities or not? I feel that 18% on a premium drink package should cover drink gratuities but it seems everyone expects to be tipped above this amount. Makes me wish the manditory graduities were not in place since so many passengers feel they need to say thank you for good service, yet this has already been paid with the package. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose the cruise because we had never been to the Caribbean islands. We had cruised Celebrity in the Mediterranean and in the Adriatic and had been very satisfied with their level of service. The company continues to deliver to a high ... Read More
We chose the cruise because we had never been to the Caribbean islands. We had cruised Celebrity in the Mediterranean and in the Adriatic and had been very satisfied with their level of service. The company continues to deliver to a high standard. We took a sky suite so we could enjoy the Luminae restaurant. This is a very comfortable space though I have to say that the level of the cuisine was not as good as on previous cruises. We also used the Spa which is great especially the Persian Garden facility. And my daughter used the gym almost daily. I thought Michaels Club a dark and dismal place so we didn't go often. The concierge service there was pretty inefficient. If we needed anything we asked the far smarter butler, Jo. The shore excursions were expensive and mostly disappointing. For example, Grenada promises the perfume of spices filling the air! Couldn't smell a thing. The visit to the nutmeg factory was depressing. A few scowling women sorting through nutmegs. And hordes of tourists gaping at them. The spectacular waterfalls we were taken to, were just a dribble of water that would never qualify as a waterfall anywhere else! And again a bunch of people wondering what on earth we were doing there...The chocolate experience in Santa Lucia was also really dreadful. A rip off. Having said this. The excursions are not Celebritys fault as they are a product of the island in question. All in all a great cruise. I wouldn't visit the Caribbean islands again on a cruise though. The weather was wonderful though which explains why so any people stayed on board. The shows were average with the exception of the comedians. The live music throughout the ship was exceptional. Top level. Read Less
2 Helpful Votes
Sail Date: November 2018
We had a great cruise on the Celebrity Reflection in Nov-Dec 2018. Since we live in Tampa we drove to Ft. Lauderdale on Nov. 25 to board the ship on Nov 26. We always go the day before the cruise because you never know when an accident ... Read More
We had a great cruise on the Celebrity Reflection in Nov-Dec 2018. Since we live in Tampa we drove to Ft. Lauderdale on Nov. 25 to board the ship on Nov 26. We always go the day before the cruise because you never know when an accident on I-75 will shut down the interstate for hours. We normally stay at a Rodeway Inn on Route 84, and they provide transportation to the ship and come get you when the ship returns. We boarded the ship from terminal 25, which was just remodeled for the Edge, and it was fantastic. They have a special elevator and lounge for suite guests, and it was very tastefully done. Unfortunately, this was the first time that the Reflection had docked there and no one at the dock seemed to know where we should go. After three 75 yard trips pulling our luggage to different places we finally found a porter who knew where we should go, and after that, it was fairly smooth. Once we got to the suite boarding lounge we had to wait about 15 minutes before we could go thru security although there were 6 security people there, seemingly not knowing what to do. However, we made it thru security, and the two Michael's Club hosts greeted us and escorted us to the ship and to Michael's club where we had a drink before we went to Luminae, which is a restaurant just for suite guests. About 1 pm, our cabins were ready, and we had our luggage delivered about 2:30, so we were able to do most of our unpacking before the lifeboat drill at 3:30. Our muster station was in Murano Restaurant and it was way overcrowded. They played a video showing you what you should do, but it was difficult to see the TV screens. You no longer have to go to your cabin, get your life jacket, and go the life boats. I cannot believe that the Coast Guard allows this, but evidently they do. This was our second cruise on the Reflection, but our 16th on Celebrity and about 40th cruises overall. There had been some major changes since we cruised on the Silhouette in February 2018; some changes we liked and others we did not. The Reflection has added 20 or so suites, so you had about 40 more passengers in Luminae and in Michael's Club, but the size of the restaurant and club was the same. As a result both places were always crowded. On the plus side, the breakfast for Elite, Elite plus, and Zenith passengers in the Tuscan Grill had returned to the way it was a couple of years ago. When we were on the Silhouette for our previous two cruises, you had a mini buffet, whereas now you got served like it used to be. Sure hope this change was on all the Celebrity ships. The crew was great as always, although the top officers did not seem to be as accessible as on previous cruises. Our suite butler, Allano, and our room steward, Enia, were great. We are going back on the Reflection in March 2019 and we learned that Allano would still be there. Since suite guests get the premium beverage package anyway, Celebrity has change their policy for the refrigerator in your cabin. Before, you were charged for the drinks in you frig or the water on you desk, but no longer. You no longer get the airline booze bottles, but the frig is stocked with some soft drinks and beer. You can ask your butler if you have a special request and he (or she) will do their best to get what you want. I like Blue Moon beer, and it was not available in most of the bars, including Michael's Club. I asked Allano if he could get me some, and after that, our frig was stocked with Blue Moon!! What a great butler!. The food in Luminae was great, just as it had been on the Silhouette, and the service was great. We had one of the same waiters, Josue, that we had on the Silhouette in February, and he took great care of us. Luminae is not open for lunch on port days, so we ate at the buffet, and it was very good, but of course it was very crowded. Our first port was Grand Cayman which we had been to many times before, so we did not get off the ship. The seas were rough, so the Captain took the ship to the other side of the island, and they had to ferry you to shore, then bus you to the other side where the stores were, and we thought that was too much of a hassle. You had no problem getting a deck chair by the pool, so that was great. Our next port was Cartagena, Columbia, and we had been there several times, so we opted to stay on the ship. On previous cruises we had taken some of the tours, and they were good, but we decided to forgo the ones they offered. After Cartagena, we docked at Aruba about 4 pm and we were there until 6 pm the next day. We took the Captain's Club tour, and it was excellent. This was just for Captain's Club members, but just about everyone on the ship that we met had sailed with Celebrity before. Our suggestion is that if there is a tour you really want to take, book it before you get on the ship. Celebrity changed its policy earlier that you can now use on board credit in advance to pay for a tour, and that is what we did. We talked to a lot of guests who were not able to book this tour because it was full. Our next port was Curacao, and we had been here once before but it was about 10 years ago. We took the Panoramic Curacao tour and it was great. Curacao has built a lot of shops in and around the fort, where you dock. We almost did not recognize the place because so many shops and restaurants had been built. We walked thru the fort area and went across the floating bridge. Unfortunately no boats wanted to go into the inland harbor, so we did not get to see the bridge open, but we did several years ago. Our next port was Bonaire, and we had never been there before. It is a small island with not much to do unless you want to go to the beach. The water is really blue and pretty, but since we live in Florida, and have access to great beaches, we do not take beach tours on cruises. We opted to take the Bonaire Highlights tour, and it was not good. Unlike the previous two tours, this was on a very small mini bus that took you over really bumpy roads, and the tour guide shouted all of her talk because she did not have a mike. Unfortunately I was sitting in the front of the little bus, and she was opposite me. I wished I had brought my earplugs because she was so loud. We were really happy to get back to the ship. We do not recommend this tour unless you like small buses and bumpy roads. Entertainment on the ship was fairly good, but there were no big names like Jane Curry or Claire. The show with a group that sings Frankie Valli and the Four Seasons had two shows and they were great. As always, the Celebrity singers and dancers were great. The comedy juggler Pete Matthews was very good; we had seen him before. Michael Paul and Raegar were also very good. We ate at three of the specialty restaurants, Murano, Tuscan Grill, and Quisine since we got the 3 restaurant package. We have eaten at Murano on various ships and always got the Dover Sole, just as we did this time. Previously the waiter cooked and boned the fish at our table; this time he just boned it, and the presentation was not nearly as good, and neither was the Dover Sole. The filet at Tuscan Grill is always good, but sometimes they overcook it. Our best experience was at Quisine—the presentation and the food were excellent, and we will certainly eat there again on our next cruise in March. You can now prepay for the specialty restaurants using on board credit, but we opted not to do that because we did not know what the entertainment schedule was going to be. We like to eat early and go to the early show and you cannot eat in a specialty restaurant and make the 7 pm show. Celebrity has a smartphone app that will let you access what the menus and the entertainment are, and you do not have to have the internet package to get it. We found that the menus were pretty accurate, but the entertainment schedule was not. This is only available on 4 ships currently, but the Reflection is one of them. Hopefully when we go back in March 2019 they will have the bugs worked out. We have been on many cruises on several cruise lines, but Celebrity is our favorite by far, and we look forward to our next 4 cruises that we have already booked. We discovered a few years ago that you generally get better prices and perks if you book while you are on board and have the reservation transferred to your local travel agent. Our agent normally gives us an on board credit that is the same that Celebrity gives us. Read Less
2 Helpful Votes
Sail Date: November 2018
We sailed on Reflection in November 2018 on an 11 night western and southern Caribbean cruise. The ship itself is beautiful and quite modern. The staff are very friendly and the food is very good, especially Murano, which is worth every ... Read More
We sailed on Reflection in November 2018 on an 11 night western and southern Caribbean cruise. The ship itself is beautiful and quite modern. The staff are very friendly and the food is very good, especially Murano, which is worth every penny you pay.. The itinerary was great. The entertainment was pretty good, and there are a lot of onboard activities, our favorite being Silent Disco.The stateroom itself was ok, but the beds are not terribly comfortable. The room layout could also be better, but this would be difficult to do without gutting the entire ship. I would give a 5* rating, but there are little things missing that are available on other lines, such as self serve laundry facilities, a slightly better pool setup, and quicker "graduation" through the affinity levels. We will definitely sail with Celebrity again, but they would get a perfect rating if some of the above issues were addressed. Just my humble opinion. Read Less
1 Helpful Vote
Sail Date: November 2018
After not cruising earlier this year, we chose the time between USA Thanksgiving and Christmas. We like that time as prices are good and the cruises are not overloaded with small children. The children on this cruse were almost ... Read More
After not cruising earlier this year, we chose the time between USA Thanksgiving and Christmas. We like that time as prices are good and the cruises are not overloaded with small children. The children on this cruse were almost invisible. The visible ones were very well behaved and controlled. As the title states, the internet is really lousy. After pointing out that both crew and passenger internet were on the same channel, a change was made. It did not make a noticeable change in the quality of the connection. The staff members in the I lounge were very cooperative and understandably busy helping passengers who lacked internet skills. I am not one of those passengers. embarkation was flawless. Debarkation not so much. As departure and arrival terminals turned out to be different, those who parked in the garage near the embarkation terminal were a long way from their vehicles. When I first queried Guest Relations I was told there was a shuttle to the other terminal. I had to repeat my query and the representative had to ask about a shuttle to the garage. She got me a map and assured me that there would be a shuttle to the garage. There was and it was clearly marked. Success. Booked this cruise at the same time in 2019. Future cruise staff excellent. Did not like the continual advertising of the new Celebrity Edge. She is beautiful inside, I am sure, but ugly outside, especially the bow. It looks like an icebreaker. Worth mentioning is that cruise terminal parking fo Florida disabled Veterans with any of the three Florida disabled veteran plates is FREE at the port. They do confirm that the disabled veteran is in the vehicle. I was. A new and inexperienced cabin steward was quickly briefed by hotel manager and a supervisor. He went from lost and confused to found and on-the-ball. Fitness and recreation and shore excursions not rated. We almost never use the crowded and overpriced ship shore excursions. Read Less
4 Helpful Votes
Sail Date: November 2018
For background, over the last 20 years or so, my wife and I have sailed on 24 cruises, 8 of them on Celebrity and the rest on both premium and luxury ships, small, medium and large. Our experience on this Reflection cruise was quite a step ... Read More
For background, over the last 20 years or so, my wife and I have sailed on 24 cruises, 8 of them on Celebrity and the rest on both premium and luxury ships, small, medium and large. Our experience on this Reflection cruise was quite a step below our last cruise on the same ship just 18 months ago. This time, we opted for a premium suite hoping for a better or at least similar experience as our last cruise in a basic suite. The suite service was good both times, including Michael's Club and Luminae. However, ship-wide, we had to endure the same spotty service, aggressive sales pitches and lower food quality, etc. along with everyone else on the ship. Some of the worst service was in the Sky Lounge, the Ensemble Lounge, the pool area, and the Oceanview Cafe. Trying to get someone to wait on you was a test in patience. Furthermore, prices for most drinks and extras seemed to have increased as well. Guest entertainers were quite good, while the onboard production shows were disjointed, and too loud. The options for the days at sea were mostly pitches to sell you something, and the free lectures were pretty mundane. I think that the problem may have a lot to do with the recent introduction of the Celebrity "Perks" promotions. The idea is to entice customers to book a cruise by offering extras like a free internet package, free drinks package, free prepaid gratuities, etc. What happens is that there is little incentive for Celebrity to provide anything above the basics that just increases their costs. Instead, they push onboard sales and specialties for extra revenue. Given these issues, getting more from the "Perks" has actually resulted in less quality. We seriously doubt we will be sailing on Celebrity anytime soon again.. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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