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7 Helpful Votes
Sail Date: May 2019
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the ... Read More
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the worst experience. No wash stations at the buffet. Many waiters pimping booze, but not cleaning tables. No beverage service at the tables, the centralized beverage station is a disease cluster with people coughing over it. No visible crew wiping down of common contagion points - elevators, handrails, etc for the entire cruise. The Celebrity Reflection is not a clean ship. We both got norovirus - medical support was good. Two days of quarantine, but stomachs have not fully recovered. Substandard entertainment. Princess far better. Theater not handicapped friendly. Dining room tables packed like sardines. Only good cooking in the specialty restaurant - which they constantly hawked to get you to sign up for. Poor quality of room service food. Never Celebrity. Never again. Read Less
2 Helpful Votes
Sail Date: May 2019
This itinerary to British Isles and Iceland was on sale so in general we felt a great value for money. Some said there was a downgrade of quality & service but we didn't see that at all. The ship was in good shape, well kept and ... Read More
This itinerary to British Isles and Iceland was on sale so in general we felt a great value for money. Some said there was a downgrade of quality & service but we didn't see that at all. The ship was in good shape, well kept and clean. Service was as usual very good. Embarkation at Dublin was longer than expected. Check in tent was far away from the dock. Most people (except suite guests) needed to wait at least 30-45 mins to board a shuttle that took you to the ship. No excuse, Celebrity could have arranged MORE buses. Food at MDR was OK. Murano was still awesome. Le Petit chef was fun but tasted bad - steak was so tough, not really edible. Buffet was better than expected with paella, shrimp risotto, and fish & chips etc. We were really disappointed with entertainment though as there was no lectures on this cruise - sea days were boring. And because of weather we didn't spend alot of time on deck. Trivias and games were mostly small scaled and only lasted 15-30 mins. I'm not sure about others, many people might enjoy the shows but I found them extremely out-dated and corny. We didn't join any ship's excursions as some of their prices were outrageous. a 5-6 hour tour to Game of Thrones castle cost $399! Some said the bad itinerary was the reason it needed to discount to fill up the rooms. Overall very rushed as the ship departed at 4-5pm most of the ports. Clearly this cruise was not for someone who wished to thoroughly visit a place. Itinerary / embarkation / entertainment needed improvement but still an enjoyable cruise. At this price I would not hesitate to go again. Read Less
2 Helpful Votes
Sail Date: May 2019
This was a Back to Back cruise, from Dublin to Iceland on May 16, then Dublin to Norway on May 26. Celebrity runs these routes only a few times a year. Because of the weather, balcony and outside deck use was minimal, if at all. The only ... Read More
This was a Back to Back cruise, from Dublin to Iceland on May 16, then Dublin to Norway on May 26. Celebrity runs these routes only a few times a year. Because of the weather, balcony and outside deck use was minimal, if at all. The only outside features that were used were the hot tubs. The Celebrity excursions were double to triple the price of private excursions. In all cases, our private excursions returned to the ship with plenty of time. As we have found with all Celebrity ships, the crew is always glad to see you. We noticed this especially with our cabin attendant, our server in the main dining room, and the sanitizer lady in front of the buffet. Speaking of the buffet, we always got fresh made omelets to order very quickly. There was always something delicious and as always, the pastries were created by a master; they always looked so enticing. For those wanting coffee, there is a free coffee/tea station in the Hideaway Lounge on Deck 7. Speaking of free, Celebrity doesn’t tell you that the pastries in the Cafe al Baccio are free. We did have two instances where a bit of communications would have made the cruise better. First, Celebrity decided to perform heavy maintenance directly below our cabin. They were cutting the wall on the Promenade deck with heavy saws, drills and other tools. Our cabin was shaking. Our first complaint to Guest Relations received a “Huh?” They couldn’t find anything going on. We continued to complain, and by the fifth day, the supervisor gave us a partial credit for a future cruise, saying they were doing work on the emission system. A letter saying they were going to do maintenance would have been helpful. Second, Celebrity decided to turn on the spray washers to wash the balconies. A letter telling us about the washing would have been nice, just in case we left a door open. Even though Celebrity says there is a shortage of taxis at the Dublin dock (and maybe you should buy a Celebrity transport), we didn’t see a slowdown. Disembarkation was smooth. Read Less
7 Helpful Votes
Sail Date: May 2019
As mentioned the destination was amazing and the ship was wonderful, as we knew it would be having sailed on every one of the solicited class Ship except FOR the Reflection. I do like that the Sky lounge is now the focal point for late ... Read More
As mentioned the destination was amazing and the ship was wonderful, as we knew it would be having sailed on every one of the solicited class Ship except FOR the Reflection. I do like that the Sky lounge is now the focal point for late night drinks as I have always felt that this is an amazing space that was never fully utilized, and have to mention that the Bar staff there are all amazing. Before the cruise we bought a 4 night dining package and was given a 5th night by Celebrity as per an agreement on a previous cruise. True to their word the invitation was waiting on the ship on arrival thank you Celebrity. This meant that on an 10 day cruise we had 5 specialty dining evenings, we had a few dinners in the Main dining room and one dinner at the Ocean view Cafe. The meals and service in the MDR was OK but not great, while the food and personalized service in the specialty restaurants were amazing. I must however mention that I would have thought that as a premium cruise line I would have expected the service and not the quality of the food should have been the reason for going to the specialty restaurant. However it is clear that unless you are happy with mediocre food you have to pay for great food. Entertainment was as good as can be expected, with some great voices and excellent acrobats and good comedy. Credit to the ships theater staff for the amazing costumes that really made some of the shows extra special. One thing I have to note is that the band although great would sometime drown out the singing, but something that can easily be fixed by the sound engineer. The negative point was not having any of the 6 Spa Baths working 3 days after we set sail and on the 1st sea day, for whatever the reason was, and we heard many conflicting stories . The second issue was the constant selling of drinks packages, upgrading of packages or selling of specialty dining packages. I am sure it must be as painful for the staff as for the guest and really puts a damper on the cruise. A few of the people in our group went so far as to wear a T shirt that they have had made that read “ No Thanks I have a drinks package already”. Sounded like they have cruised on Celebrity before! To Celebrity’s credit this now seem, to be the norm on most cruise lines. The last and probably more serious is the number of people that was getting sick, including more than half of the 80 people that we were travelling with. The ship was immaculate and constantly being cleaned but somehow many passengers ended up with a cough / cold and it could be heard through out the ship. To sum-up the trip was great the and I would not hesitate to recommend the destination or the ship, but please stop selling me stuff I already have or that I don’t need Read Less
9 Helpful Votes
Sail Date: May 2019
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last ... Read More
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last night was an Irish band and dancers presented at the theatre. Of all my cruises, the main dining room was the worst I’ve experienced. Main courses were plainly presented, over cooked, nothing special. My own meals are tastier at home. Most of the desserts were pretty but made with fluffy frosting in different flavors. No flourless chocolate cake my favorite. I will say the gelato was very good. The food in the Ocean View was much better than the Opus dining room. When we asked about getting a taxi to get off of the ship the last day guest relations was untruthful telling us we had to have a reservation because no taxies would be available.Also that we must meet in reflection Theatre before getting off the ship but when we got up that morning people were getting off of the ship at 5 AM and taxies were available. This is my first and last experience with Celebrity cruise line. Read Less
8 Helpful Votes
Sail Date: May 2019
On second thought whoever approved it should be too. Believe me there were a lit of pluses on this cruise but that just started it off on the wrong foot. Forced to watch a completely agonizing movie that was supposed to be funny but ... Read More
On second thought whoever approved it should be too. Believe me there were a lit of pluses on this cruise but that just started it off on the wrong foot. Forced to watch a completely agonizing movie that was supposed to be funny but truly asinine. People were actually trying to bust out but were forced to stay until the end. Give us the facts and let us go already. Safety is first but that was far from enlightening. OK now the cruise. The good...ship was beautiful, dining room food very good, except when before lunch and after breakfast there was some time when you could not get anything? That was kind of odd, associates all very friendly, housekeeping (Marvin) excellent, entertainment good, public room plenty, good movie choices on sea days, fitness room very nice. The bad...disembarkation for daily stops was horrendous. One line out and one line in...specialty restaurants pricing is way too high. Plan on spending $90 minimum plus cost of drinks unless you can snag a special. The food was very good to not good and for the price it should be exceptional....wine pricing on board is way too high also. We bought a five bottle classic wine package, these were $12 wines in a store, cost came to $216 with the 20% gratuities. Seeing we brought most of the wines back to our room without opening them we paid that gratuity for ? We did use our credits for that but really not worth it. Cappuccino, five bucks a pop..ouch! At least fill the cup! Overall we did have a very good cruise as the destinations made it great. Iceland is fabulous and Ireland was too! Read Less
4 Helpful Votes
Sail Date: April 2019
This itinerary suited us. We had been wanting to do a crossing and we used to live in the Azores, so it was perfect for us. We were not sure how we would feel about six days at sea, but they were awesome. The ship was clean, crew ... Read More
This itinerary suited us. We had been wanting to do a crossing and we used to live in the Azores, so it was perfect for us. We were not sure how we would feel about six days at sea, but they were awesome. The ship was clean, crew everywhere taking care of things. Never had to wait for a drink or any other service. The crew at the coffee bar were especially nice, and hard working. We tried specialty dining for the first time ever, we bought a pre-cruise specialty restaurant package. We only ate in Tuscan, it was wonderful. Blu was great as usual. My only complaint about any of the restaurants is that the tables are too close. At our table for two, it usually ended up as a table of six with two couples nearby on both sides. The staff did note that we liked to to be off from the crowd, and since we were willing to give up window views, they did seat us off in a corner and only put folks around us when necessary, We appreciated that very much. The ports were great, Ponta Delgada was beautiful. Cobh was quaint and Liverpool was surprisingly nice. Ponta Delgada and Cobh were overnight stops and we really liked that. The officer crew was very visible and friendly the entire cruise. For us, this cruise was perfect, we had a blast...in fact we have already booked the Reflection’s return crossing this November. Read Less
4 Helpful Votes
Sail Date: April 2019
We enjoy transatlantic cruises and this one had a nice itinerary with British and Irish ports. The ship is in very good condition, and our balcony cabin was very nice and spacious. The food in the main dining room was good, but not great; ... Read More
We enjoy transatlantic cruises and this one had a nice itinerary with British and Irish ports. The ship is in very good condition, and our balcony cabin was very nice and spacious. The food in the main dining room was good, but not great; the buffet lunch was good, but many of the selections were repetitious. Our biggest complaints were the uninspired musical performances in the various lounges (with the exception of the jazz combo) and the poor “enrichment” speakers—not too exciting to hear an hour lecture about whales! Also, the lounges were overcrowded—probably because of the lack of interesting activity on the ship. And can we please stop with the loud exercise sessions in the centrum section—they belong in the gym or out on deck. Don’t know if Celebrity is cutting back, but this was as dull a transatlantic cruise as we have ever taken. The Captain was similarly dull, and he and his officers were invisible throughout the cruise. Read Less
5 Helpful Votes
Sail Date: April 2019
We loved being on the ship longer and having more sea days. We were in a sky suite which was most comfortable. We enjoyed eating in Lumina each night and spending time in Michael's Club. I need to be gluten free and I was so well ... Read More
We loved being on the ship longer and having more sea days. We were in a sky suite which was most comfortable. We enjoyed eating in Lumina each night and spending time in Michael's Club. I need to be gluten free and I was so well taken care of, even having gluten free scones in Michaels' Club for the afternoon tea. The ship is beautiful..this was our fifth cruise on it. The staff is amazing and so willing to help in any way. We celebrated my husband's birthday and our anniversary on the cruise. Murano is our favorite specialty restaurant. Their service, as well as all the service on the ship, is exceptional. We enjoyed meeting and being with the Cruise Critic members, being in the meet and greet, slot pull, book club, and other activities. The shore excursions I took were mostly arranged through Cruise Critic members before the cruise. I do not recommend the ship's excursions. It is a huge bus filled with people, some of which find it difficult to get on and off the bus, and some who are late arriving back to the bus while everyone waits, etc. We took one excursion to Kinsale with the ship's excursions,, which was four hours long and we spent three hours on the bus. I was disappointed to only have 45 minutes in Kinsale, which is why I arranged the excursion. I complained when I got back to the ship and they would not refund any of our money. What a waste of our afternoon! The entertainment was good. The speakers were disappointing, as we have had very interesting ones before on our transatlantic cruises. I loved the ports. The Azores are beautiful, the Beatles tour in Liverpool was my favorite, and visiting Cobb, Cork and Dublin where my family originated from was so interesting. All in all, a super cruise! Read Less
2 Helpful Votes
Sail Date: April 2019
We wanted to end up in Dublin as one of us has a relative there and wanted to visited . We had not seen them in about 9 years. The cruise itself was excellent. Progressive Trivia was a big draw. We finished in the middle of the pack ... Read More
We wanted to end up in Dublin as one of us has a relative there and wanted to visited . We had not seen them in about 9 years. The cruise itself was excellent. Progressive Trivia was a big draw. We finished in the middle of the pack but made some good, new friends. George Latrou was the captain and Simon Akinwolere was the cruise director. Both were excellent as was the entertainment and the amount of acivities. The staff service was particularly excellent. We started with early dining but found it too early plus we didn't like the location of our table. We switched to Anytime dining and found it to be a great decision. Our waiters were fighting over us to wait on us. The orgnization of the crew staffing Anytime Dining was impressive. They communicated with the Matre'd as to when used tables were reset and available for new diners. Very impressive and a great plus for us. Read Less
6 Helpful Votes
Sail Date: April 2019
We have done three previous cruises but this was our first on Celebrity. Loved it. The ship was beautiful and lots of different bars to try. The entertainment was good every evening and the Solent disco was very popular. Our room ... Read More
We have done three previous cruises but this was our first on Celebrity. Loved it. The ship was beautiful and lots of different bars to try. The entertainment was good every evening and the Solent disco was very popular. Our room was a balcony on floor 6 with an obstructed view. The view was fine if you just looked out. Down view was blocked partially by the lifeboat but that did not cause us any issues. Our room was on the hump - so the balcony had one longer and two chairs and a table. It was very spacious. Our room steward Calvin was fantastic. Michael, Lazar and Anthony took good care of our food and drink needs in the main dining room. I have a number of allergies and I ate in the main dining room Opus every evening - food was very good and I would give my ore-order each night in advance and nothing was any trouble. We had onboard credit so organised 3 shore excursions via celebrity - we didn’t find them really any more expensive than booking direct. We had the free classic drinks package - we just paid to upgrade some drinks which were over the $9 limit and this worked out better than upgrading the whole package. Service was very good throughout. Gym facilities very good and always able to find a lounger on sea days. Read Less
Sail Date: April 2019
Southern itinerary. Nice time of year to cruise from Fort Lauderdale because many ships have repositioned so the ports are not crowded with other ships. Service in Luminae was superb. The Skye Suite cabin 2163 is well positioned in the ... Read More
Southern itinerary. Nice time of year to cruise from Fort Lauderdale because many ships have repositioned so the ports are not crowded with other ships. Service in Luminae was superb. The Skye Suite cabin 2163 is well positioned in the "bulge" so limited noise from above and very near the midship elevators. (Other suite locations on deck 12 complained of being awakened by early morning chair scraping noises from the pool deck above. So, if you are a light sleeper considering a Skye Suite, be cognizant of what is located above the cabin). There are no electrical outlet by the bed, so extension cord going across the room is necessary if using a CPAP machine at night. It's hard to believe that the engineers missed that one when designing the cabins. Good entertainment. The crew is happy and there is a good positive vibe all over the ship. The casino has raised minimum table stakes from $5 to $10 so the casino was very empty most of the time. If you enjoy gambling, this most likely is not the ship for you. Busy places on the ship are the coffee bar and the gelato bar. Both are excellent. We are experienced cruisers (76) and honestly had no complaints. We enjoyed the ship and booked a crossing on it in the same cabin for 2020 which is a pretty good indication of our level of satisfaction. Read Less
6 Helpful Votes
Sail Date: April 2019
Firstly I would like to say 'OH MY GOD THAT WAS SO AWESOME'! I cant wait to book my next cruise. Huge thanks to everyone who works on board this ship, just about each and every one of you contributed to our fantastic experience ... Read More
Firstly I would like to say 'OH MY GOD THAT WAS SO AWESOME'! I cant wait to book my next cruise. Huge thanks to everyone who works on board this ship, just about each and every one of you contributed to our fantastic experience and you all deserve a big thank you from myself and my family, in particular our Personal Room Attendant Romeo and also our Head Waiter Peter. They were both the MVP's in our experience. Pretrip Advice You most definitely need at LEAST a 'Classic Drinks Package' and 'Basic Internet Package’ minimum if you are going to enjoy your cruise at all. On average we drank around 8 cocktails and beers each per day (4-5 around the pool area during the day and 2-3 in the evening during and after the shows) and around 4-5 soft drinks and 2 glasses of wine at dinner. Without a drinks package that is going to sting you hard on a 10 day cruise! And remember, on a Drinks Package the only limitation you have is your appetite! Drink as much as you can without feeling guilty at all! The Classic Drinks package entitles you to anything on the cocktail menu priced up to $8 or $9, most standard beers and glasses of ordinary wine. Without the internet you will find yourself pretty much secluded from the rest of the world however the basic internet package is VERY VERY SLOW and forget youtube or netflix, even instagram is patchy at best. The ATM is on Deck 3, you'll need to withdraw wads of cash before Port Calls because the Caribbean Islands are expensive - or at least everybody who lives there has their main priority in life to try and obtain as much out of a cruise passenger as possible and that means inflated taxi prices (expect $10-20 or more for a short journey per person). However if you are paying for excursions you will need less. But the excursions are super expensive so we opted for private or ad hoc tours (we paid our own taxis basically). Dont worry too much about mosquitos, they only really come out around sunset and by then you are on the ship and far away at sea! There are soooo many events and activities happening on the ship from 8am through to past midnight that it is mind boggling to keep up with everything, so have a quick scan of every day's events in advance and choose what you are keen on doing rather than just going around in limbo not knowing whats happening. Download the APP to keep track of everything. And the Attendant will drop off a schedule in the evening so carry that around with you just in case. Smoking areas are on Deck 5 Starboard side (2 areas) and also on one side of Deck 15. There are fantastic kids groups onboard, for teens and also for younger kids. Our 11 year old really enjoyed hanging out with the Kids Club and actually asked to go there whenever he had the chance. You dont need any towels for this cruise - even on excursions you are given towels to use. You only need toothpaste, shaving cream and personal items really as flannels, soap, shampoo and lotions are all provided. Island Tips: Antigua has great beaches but scruffy town and rural areas. Avoid. We spent the day at Ffryes beach but we could ideally have done 2 beaches ($40 taxi ride for 4 of us there and the same back). Barbados has amazing beaches - we spent the day on Pirate Cove and there is a whole stretch of amazing beaches walkable around that area. You can even walk there from the ship! We also did a Turtle and snorkelling session ($80 for 4 of us). Taxi there and back was $16 each way for 4 of us. St Lucia has no great beaches to speak of, we looked. It's also really shabby, we did however do the mudbaths which was interesting (but it smells!) - skin felt great afterwards. If I went back I would probably do a hike or see the rainforest or something, a driving tour is a bit dull as it's a bit shabby generally everywhere and the Pitons are nice to look at for around 20 minutes. Tour cost through Viator $170 for 4. St Kitts has some great beaches and is a stunning looking island - we went to Cockleshell Bay which was lovely and has 2 beach bars - we had lunch at one of them which was pretty decent. Taxi was $40 each way for 4 of us. St Kitts and St Maarten and well worth a repeat visit. St Maarten was our favourite island - it is really nicely developed and has amazing beaches - we went to Kim Sha beach, there is a nice restaurant there too (The Green Room) but we could have also gone to Maho Beach to see the airplanes landing which we missed unfortunately. Decks There are 16 decks on the ship or really only 14 that can be used (Theres no deck 13 and no deck 1 available to public). Most of them are stateroom levels but the ones we used the most are levels 3, 4, 5, 9, 14 and 15. The ship seems huge on arrival, especially if you haven't been on a cruise before but you quickly discover the areas you prefer. Deck 2 is the debarkation deck for exiting the ship during the Port calls. The nice thing about coming back from Port Calls is that Celebrity are on hand with fresh cucumber water and iced towels. They issue all guests with ship cards which basically act like a form of ID and also credit cards - so anything you buy gets scanned on your card and also it is used to verify your identity on port calls. DO NOT LOSE THIS - IT IS BASICALLY YOUR MEANS OF PAYMENT and the only thing you really need aboard ship. Deck 3 has the Guest Services and Excursions Desks as well as half the space dedicated to the Opus dining area which is where we had our evening meals. A band or musicians are usually based by the central elevator locations playing anything from classic rock tunes to upbeat disco tunes to jazz or violin, sometimes they have a DJ but it's the bands in the evening who are the pick of the music in the Grand Foyer. With the lifts whizzing up and down, the band playing, the terraces bustling and the shops and restaurants jostling for space it does seem very elegant and exciting, particularly at night. Deck 4 has the upstairs of the Opus dining area and the Theatre lower seating levels mostly. Then there is the Martini Bar and the Casino! Cellar Masters is a quiet wine specialty seating lounge. There is a shop promenade where you can purchase things like alcohol and clothing. The conference centre was holding an art exhibition and the Celebrity Central was where they had some games, quizzes and small events. Deck 5 is where you will find most of the specialty restaurants, the World Class Bar, Photo Gallery, Boutique shops and the top entrance to the Theatre. There is also the Ensemble Lounge Bar and a Coffee Bar area called Cafe Albacio. On Decks 6-10 there isn’t anything really other than the Hideaway (a place to sit in quiet) and the Library (free books to read). Deck 12 is the Spa and gym (they have free Saunas as part of the gym - wish we could have gone!) Deck 14 is the Pool Deck with 2 pools and a handful of jacuzzis, and the Ocean View Cafe where a buffet is served throughout most of the day and pool bars where we spent half our time. The Sky Observation Lounge is also where they have Karaoke and some Silent Discos, it is a nice generally quiet bar most of the time. There is also an Indoor Solarium pool mainly for adults with jacuzzis too. The main pool deck is a bit of an annoyance - people tend to think they can reserve their decks chairs close to the pool by leaving a peg on the chair and bugger off for the day. This really annoyed us. They need to implement a no peg rule. Deck 15 has seating around the overlook to the pool, a burger grill and some bars and the kids zone is based here. The best part of this deck is the back of the ship The Sunset Bar where the view is spectacular for sipping cocktails and the Lawn Club where they do an outdoor cinema some nights Theres a basketball court at the front but it’s a bit of a novelty item. And of course right at the top is deck 16 but its pretty boring up there as it’s just a sun lounging deck really and a place for special events like weddings. Read Less
2 Helpful Votes
Sail Date: April 2019
Amazing first cruise - room 1623 spotless and fantastic housekeeping team. Dining staff were always happy and respectful and couldn’t do enough for us. Spotless ship, amazing entertainment and couldn’t fault a thing. Room 1623 ... Read More
Amazing first cruise - room 1623 spotless and fantastic housekeeping team. Dining staff were always happy and respectful and couldn’t do enough for us. Spotless ship, amazing entertainment and couldn’t fault a thing. Room 1623 - previous reviews state tv issue not being in front of bed, but in front of sofa... the tvs turn using clips at the back, so can watch in bed if you want to! Food excellent, and would book again tomorrow. Excursions were great, and easy if you want the no hassle approach, although I’m sure cheaper if book independently, but that’s a personal choice. Dress code - not ott, but was nice to dress up in the evenings, but not feel uncomfortable. Plenty of bars and seats and we never struggled for a sun lounger even on sea days. Towels always well stocked and clean. Pool staff worked non stop. Memorable experience and will book again. Read Less
1 Helpful Vote
Sail Date: April 2019
We enjoyed everything about this cruise. The staff were amazing, ports were fun and the ship was beautiful. We had wonderful weather and we found all the ports very easy to navigate. We opted to do beach trips on our own and even ... Read More
We enjoyed everything about this cruise. The staff were amazing, ports were fun and the ship was beautiful. We had wonderful weather and we found all the ports very easy to navigate. We opted to do beach trips on our own and even though our son is in a wheelchair we found the taxis in each destination very easy to use. Our accessible cabin was very roomy and our stateroom attendant Nike was so efficient and accommodating. He made lots of fun towel animals for our son and left us beach towels each night on port days which was so helpful. The food on the ship was superb - for the entire cruise we chose to have a meal in the main dining room Opus and then the next night we would go to a speciality dining restaurant. In Opus our waiters Agus and Charles were fabulous, so quick, kind and smiley. All the speciality restaurants were great too - Qsine was a lot of fun, food in Tuscan was very good and Murano was up to scratch too but our favourite was the lawn club (thank you Goran). Ocean view was always clean with lots of choice. Buddi at breakfast time was such a delight and so kind to our son. We found the classic drinks package more than adequate and there wasn’t any problem getting a drink around the pool in the afternoon. We participated in some of the family activities hosted by the kids club and my son really enjoyed them. Patti and her team were so lovely and friendly. Noah loved meeting the Easter bunny at the Easter carnival and water games were a lot of fun, Entertainment was geared more to the adults than the children but we loved the production shows - Elysium was just amazing! We also had a lot of fun going to game shows hosted by Stephen (great tache) and Peter and we enjoyed listening to live music around the pool. My son really enjoyed the silent disco which was a new experience for me too! The staff in the shops were lovely. The ladies in Tiffany & Co were very helpful and Sergio in the art gallery was so sweet. The only negatives I can think of is that they could have done with cranking the air con up in the gym and we had problems initially with getting the Californian Chardonnay in Opus on our first night but other than that it was perfect. We met lots of lovely, kind people on the ship and we would love to go on another celebrity cruise in the future. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise because we wanted to see the ABC Islands and it did not disappoint. The Refelection is a beautiful ship. We had great weather, calm seas and the food and staff were wonderful. Passengers were frientdly and ... Read More
We chose this cruise because we wanted to see the ABC Islands and it did not disappoint. The Refelection is a beautiful ship. We had great weather, calm seas and the food and staff were wonderful. Passengers were frientdly and interesting and came from all parts of the world. The entertainment on board was excellent - great shows with talented singers and dancers. There was also live music throughout the ship every evening, which made for plenty of great nightlife. The islands we visited were great - Grand Cayman, Aruba, Curacao and Bonaire - beautiful beaches and shopping. Bonaire was great for snorkling and scuba diving. We also stopped at Cartagena, Columbia which was great fun. We took a shore excursion with Celebrity which included a tour of the walled city and a wonderful boat ride with lvie music, drinks and entertainment. Overall we would highly recommend Celebrity. This was our 6th cruise with them and we will definitely contineue to cruise Celebirty in the future! Read Less
3 Helpful Votes
Sail Date: April 2019
I give the Celebrity Reflection a 98% positive report. It was refurbished 2018 and now looks like brand new. They did a great job. We do not do the dining rooms any more, just the buffets. Ramesh, the head chef, was awesome. Anything you ... Read More
I give the Celebrity Reflection a 98% positive report. It was refurbished 2018 and now looks like brand new. They did a great job. We do not do the dining rooms any more, just the buffets. Ramesh, the head chef, was awesome. Anything you wanted he will take care of. He always asked if everything is good. No it was not good, everything was fantastic. The food on the buffet was excellent each and every day. Choices were abound. Everything we ate was delicious. (Take notice Celebrity Edge. There the food was never any good) On the Reflection, Tables were kept clean of dirty dishes FAST! Sometimes just eating the last item on the plate and they were right there taking it away. The ice cream was excellent. So many different flavors each day. Spotless, always cleaning any mess right away. Those that clean the tables were so wonderful and nice. Always a nice smile and a little conversation. Only one looked like she did not like her job, our room steward was one of them, did as little as she could. One bar server for the buffet was Muhammad, you would think he was doing this for years. He was the “new guy”. Started in February. He was awesome. Right on the ball. A great smile and a great person. So comfortable with his job and always made us feel welcome. What more could you ask for. He was wonderful. Another person was a bartender at the Passport Bar, Sreejith. I like a drink made a specific way. 5 different items with a specific amount of each. After making it once. No need to tell him how the next time. What a wonderful person, a smile always and very friendly. All three of these people are excellent assets to the Celebrity cruise line. They all deserve to be recognized by Celebrity for the great jobs they are doing that reflect the cruise line. Now for the entertainment. This was an 11 day cruise. Every show was excellent accept one. There were three women to do Motown and they destroyed every song by doing it their way and screaming not singing. Ballads were screaming and jazzed way up. Half the time you could not even recognize the song. The live band was fantastic, the Celebrity singers and dancers were excellent to say the least. They had one production called MAXX. Had no idea what that would be. It was awesome and we enjoyed it from beginning to end. The energy put into these productions is amazing. Choreography was excellent. Timing was suburb. The lead woman vocal had a voice that was unbelievable. She sang some Broadway songs and was superb. The very last day were 3 men doing Motown, called themselves HORIZON and THEY WERE fantastic. Energetic, funny, excellent voices and songs. Got the audience up, singing and dancing right at the seats. Most of the crew was very nice. I do not want to get into that. We had state room 3174 and it was in an excellent location. Ocean view. Only two major complaints about the room. No shelves, none and only three drawers. Check out the picture. They could have easily made six drawers instead of only three deep drawers. You have no need for deep drawers. On the right side of the desk table they could have easily put shelving. We put things on the window sill and on the desk. Tiny desk. But if they had shelves next to it you could have put the books on it instead of the window sill to make some room to read the daily items. The “head” (Bath room) was very nice. The shower was excellent. Water got hot for the shower almost instantly. Large and comfortable to shower in. No plastic drape “to stick to you”. I totally recommend this ship for a comfortable and excellent cruise to enjoy. So bon voyage! Enjoy, Happy Cruising! Read Less
5 Helpful Votes
Sail Date: April 2019
This was our 17th cruise and the 6th on Celebrity. We are completely appreciative of the job that Celebrity does making each trip special. The staff on the Reflection was exceptional and exceeded all of our expectations greatly. ... Read More
This was our 17th cruise and the 6th on Celebrity. We are completely appreciative of the job that Celebrity does making each trip special. The staff on the Reflection was exceptional and exceeded all of our expectations greatly. Our Room Attendant Dedy was superb. Was thoughtful, respectful and very efficient. Our waiters and assistant waiters, Jessee and Arnold were also terrific. They helped to make our cruise memorable. The entertainment was good, but I felt it had been better in previous years. The live music onboard was very good and we enjoyed most night going to the theater, then listening to whatever music venue was available. Our Cabin was immaculate as was the restaurant and common areas. We had been on most of the excursions before, so we enjoyed the time we spent in each town exploring the culture. Our Cruise Director Eddy Jenkins was good. As was his Activities Manager Pete. The food was wonderful. A good mixture of different offerings each night to keep even the most finicky palates satisfied. The Ocean Grill was good and a large variety was offered there each and every day. All in All we are very loyal to Celebrity! I can't think of another cruise line that does it any better! Read Less
3 Helpful Votes
Sail Date: March 2019
Usually we cruise RCCL but decided on Reflection to try a 10 day itenerary that suited us.We arranged our entirer vacation through Celebrity. Precruise hotel was overrated and pick up arrangements made by Celebrity from hotel to pier ... Read More
Usually we cruise RCCL but decided on Reflection to try a 10 day itenerary that suited us.We arranged our entirer vacation through Celebrity. Precruise hotel was overrated and pick up arrangements made by Celebrity from hotel to pier was a disaster. Driver was late! Very late and we received no info at all. We arrived at the pier and boarded barely in time for the muster drill! Missed out on all the fun of embarkation days photos, party mood etc.Huge disappointment that naturally had an impact on our entire cruise vacation. Our first impression of our cabin was horrific. Not properly cleaned so we had to complain about this first hand. Everything taken care of, but seriously bad. Overall impression of ship was good but no wow effect involved - compared to previous cruise ships. But very clean and shiny everywhere. Our nice balcony cabin was enjoyed on sea days. On all port days, there was maintenance carried out on life boats right below our balcony from early morning! Dust and cleaning fumes made it impossible for us to use our balcony during port days. This was brought to GR attention who apologized, but this also made a huge impact to our cruise happiness. Dining was not a hit in MDR. The food was mediocre in comparison with RCCL in our opinion. Unseasoned and tasteless. Nicely presented however. Sommelier never managed to poor our wine in time for the meals arrival. Only on the last night she managed this. Classic beverage package lacking info on what beverages actually were included. Bartenders seemed stressed and overworked. Entertainment in theater was fine but not great. Musicians and singers onboard however, were outstanding and we enjoyed them very much. Excursions were good, but lacking organising on land for guiding guests correctly. Service in ports prior to reboarding ship was nice, offering cold cloths and drinks is a nice gesture and superior to Rccl. Specialty restaurants cover charges are way overpriced. Tried Murano and liked it but still think cover charges were too high. When disembarking back in FL we lacked information for post cruise pick up arrangements. A massive crowd of confused guests and no organisation made us feel uncomfortable. Travelled as a youthfull happy couple +60, experianced travellers and cruisers. We will not choose Celebritiy again. Sorry. Read Less
Sail Date: March 2019
We chose this cruise because of the itinerary. We had not been to St. Lucia. This cruise was port heavy with 5 in a row. However two days at sea on the way down and 2 days on the way back. We were with another couple who had not sailed ... Read More
We chose this cruise because of the itinerary. We had not been to St. Lucia. This cruise was port heavy with 5 in a row. However two days at sea on the way down and 2 days on the way back. We were with another couple who had not sailed with Celebrity before, This was our fifth cruise with Celebrity.We flew to Ft. Lauderdale and had a day to explore in the city. We went on the Jungle Queen tour and it was great. We stayed at the Fairfield Inn. Embartation was really smooth no problems. We booked two excursions with celebrity, two with Shore excursioneers, one with Glory tours in Barbados and golfing in Barbados. All the ports wer good. Barbados was the worse with a very long pier and long lines. Ship was a little late getting cleared. Best Cruise director and activities director we have ever had. Eddy, Pete. Bradley and Stephen. The entertainment was excellant had two production shows and the rest guest entertinors. We did not do any specialty dining. We had early seating in main dining. Our wait staff Randolf, Devon Mahir and Rakesh were great. Food was good as well as the buffet for breakfast and lunch. St. Marteen excursions. My wife and iI did the flavors of St. Mrteen tour. There were twelve of us and it was great. Stopped at 3 local Restuarants and had eats at each. We also toured the whole island. It was well run. Would highly rcommend this tour. This was booked through Celebrity. Our friends had booked the double decker bus tour. There were alot on this tour and it was crowded They had to sit it a seat that was facing backwards. Kind of disappointing. This was also booked though Celebrity. St. Kitts we booked the scenic railway tour. This was also through Celebrity. It was good and would recommend to do this. Free drinks. Barbados the wives booked a private tour with Glory tours and really likes it. Would use Glory tours again. The guys went golfing at the Barbados golf club. They have a ship special for $90.00 usd for clubs and cart. Not a bad course. It will cost you $100.00 round tripand wil take about 30 minutes to grt there so give yourself time. St. Lucia was with Shore excursioneers. We did the tram in the rainforest,Alex our gude was very good and entertaining. The tram is open sided but goes and a slow pace. Would recomend this. St Johns Antiqua was also bokked throuh Shore excursioneers. We went to a pieaple plantation, visit a house that was like a museum and the to a beach for lunch and entertainment. It was fine. Debarktation was fine however once you got off the ship there wer lines waiting to go through customs only 3 agents working seemed like they could have been more. Along walk so if you get out of brath or need help get wheelchair,We were flying out the same day so we selected the valet service with Celebrity. They will do your boarding passes and luggage tags for you so you do not have to find your luggage all you have to take off ship are your caryy on so you can leave ship sooner. When you get to airport all you have to do is go to security. They charge you $25.00 pre person plus the airlines bagaage fee. To us it was worth it. Great cruise and great Cruise line. We have been on the Equinox the last two years and the Reflection did not dissapoint us. Read Less
3 Helpful Votes
Sail Date: March 2019
Itinerary and ship! Boy were we disappointed in our cabin! 3119. Not sure anyone would know what was was above the ceiling until you were there. We complained to room steward and then management and then guest services. Apparently ... Read More
Itinerary and ship! Boy were we disappointed in our cabin! 3119. Not sure anyone would know what was was above the ceiling until you were there. We complained to room steward and then management and then guest services. Apparently we weren’t considered an emergency move, which was requested after second day. Such an expensive “sleepless” cruise....so disappointing. Other than our cabin, Everything else was grand! Room steward was ok. If you have classic pkg don’t bother martini bar...they won’t serve you without the extra $4 charge. They only use the 3 oz glasses..not 2 oz classic pkg size. But yet when making martini they throw away the other oz...lol. Such foolishness. Dining was good. Specialty dining Qsine was amazing. Make sure towels are in room the night before port days or you will have to go get them yourself on pool deck!! Such a pain, not significant really just another thing to do when everyone is trying to get off the ship! Read Less
Sail Date: March 2019
We have cruised many times before, but never to the Caribbean. We chose Celebrity for the all-inclusive drinks and great service and previous experience of cleanliness of their ships. We flew to Fort Lauderdale on a crowded British ... Read More
We have cruised many times before, but never to the Caribbean. We chose Celebrity for the all-inclusive drinks and great service and previous experience of cleanliness of their ships. We flew to Fort Lauderdale on a crowded British Airways plane where my husband and I could not even sit next to each other - and the alcohol ran out 4 hours into the flight! It was a long and uncomfortable 10 hours. Fortunately, the B Ocean Resort where we stayed for one night was great, the room was clean, big and had great views of the beach. Our package meant we had to buy our own transfers and a Yellow Cab was just $20. The next morning was hassle free, we checked out of the room then used Uber at $8 to get to the port for just after 11 a.m. Check-in was fast and efficient and we were able to relax in the sun on the pool deck whilst our room was prepared. The ship was in they exact style of Eclipse and Silhouette and, although busy, we never had a problem getting a table in the buffet or a sun lounger on deck. The cleanliness was not as on-point as previous sailings, however, the public loos were often messy and had run out of hand cloths. Previously, attendants were in the toilets constantly but not so on this sailing. The entertainment was mediocre and very much tailored to the American audience with several American comedians. There were only 2 "crew" shows which was a shame as they are excellent. We didn't see much in the way of activities, but that is our preference. Drinks on the Classic package were great but sometimes there was a long wait at the bars - they badly needed more servers. Our dining experience wasn't the best either, as a table of 2, we seemed to be low priority and were often kept waiting - but we didn't mind, we were on holiday! In fact, our waiter was so pre-occupied on the last night, we started to walk out until he noticed us and chased us down the restaurant to say goodbye! The food, as always, was excellent - hot and tasty and we had the best "surf and turf" ever (we ordered the steak separately, mind on lobster night!) We didn't try speciality dining, as we were satisfied with Opus dining room. There were staff constantly trying to sell the dining packages, but it was not as bad as previous cruises. Our cabin was comfortable and our steward did well, but I did notice after a couple of days that the drawers in the bathroom hadn't been cleaned out and had hair and dirt inside - so perhaps his attention to detail wasn't as good as it should have been. Ports:- Antigua, we did a private bus tour, a real bone-shaker but an unforgettable experience and a great way to see the Island. Barbados, we pre-booked snorkeling with turtles on the catamaran cruise. This was a superb way to spend a few hours in the afternoon - it wasn't over-crowded and the staff were amazing. We had a fantastic time, swam with several turtles, took a catamaran ride up the west coast with unlimited (alcoholic) drinks, we stopped at a beautiful beach for a swim and sunbathe, and then back to shore. We would certainly recommend this value-for-money excursion. St Lucia, we walked to a beach but it was very windy and the sea was rough - it was quite a long way. We got a water-taxi back to the ship. St Kitts, we just took a walk around the port for shopping which was great! St Maarten, we walked from the ship to a beautiful beach (about 10 minutes). We paid $20 for 2 sun loungers with parasol, private locker, washrooms, and 6 beers! We didn't move very far that day, it was great and the water was lovely to cool off in! Fort Lauderdale, we did the air-boat excursion before our early evening flight, which was a great way to spend a few hours. There was a bit of a queue retrieving our luggage in the port, but once on the coach all ran smoothly. The day was spent watching alligator and big-cat presentations, then a ride on the air-boat (we were disappointed we didn't see any wild-life!) There was a bit of a mix up on the coach going back to the airport, the driver was taking off the wrong bags at the wrong terminals. I hope everyone got to Miami airport ok with the right luggage! Our night flight home was a different experience for the crowded outbound flight, there was space and drinks! We loved our Caribbean cruise and will certainly be back, probably on Celebrity, but we will pre-book our seats on the aeroplane, for sure! Read Less
Sail Date: March 2019
A belated 70th birthday celebration for both of us. We picked this cruise for the islands it was visiting. Only complaint was the wind on deck 15 the first two days. The rest of the cruise had some great weather and smooth sailing. Ship is ... Read More
A belated 70th birthday celebration for both of us. We picked this cruise for the islands it was visiting. Only complaint was the wind on deck 15 the first two days. The rest of the cruise had some great weather and smooth sailing. Ship is very nice,cabin was good...enjoyed morning coffee on the balcony. Food was great,if you were hungry it was your own fault. Our head server was awesome,one of the best we have ever had. He took very good care of us and his suggestions were on spot. Entertainment was awesome, we were never disappointed in any of the shows we attended. We enjoyed dancing and listening to the great music that was provided. The house band was great. It's a pleasure to have live music for dancing. Our cabin steward was great, he keep our cabin in top shape and we enjoyed seeing the little chocolates when we returned each evening. I other words we had a great time. Read Less
1 Helpful Vote
Sail Date: March 2019
We went on our first cruise to celebrate my 50th Birthday and wow, we were super impressed by Celebrity and were told by many cruise addicts, once aboard, that we had selected by far and away the best line and a great ship. Our ... Read More
We went on our first cruise to celebrate my 50th Birthday and wow, we were super impressed by Celebrity and were told by many cruise addicts, once aboard, that we had selected by far and away the best line and a great ship. Our concierge class cabin 1210, was excellent, with very comfortable bed and plenty of storage space for clothes, cases and other items. The balcony was excellent, with very comfortable loungers with foot stools. The ship itself (Reflection) is in excellent condition, very well maintained to high standards, it is clean, bright and safe. The crew, were all excellent, friendly, attentive and professional, our cabin steward, was amazing and took care of everything we wished for. Entertainment was very good, albeit 'toned' down somewhat, in particular the comedians, for a family audience. We were impressed with the overall ambience of the ship, with pretty much everyone onboard, being super friendly, polite and considerate of everybody around them. No louts, loudmouths or intimidating groups - which we were very pleased about. We went on a number of excursions, including Snorkel and Kayak, Mount Gay rum tour (I am a big fan and it was great), beach tours and plenty more. All was well organised, safe and stress free. All in all, this was a fantastic first cruise experience, which I can highly recommend to anyone who is not so sure it is for them. Read Less
2 Helpful Votes
Sail Date: March 2019
On the Reflection for an 11-day cruise to Grand Cayman, Cartagena, Panama, Costa Rica, Cozumel. All in all, pretty good. The ship was well-maintained and it didn't seem overly crowded. Staff generally friendly and helpful, especially ... Read More
On the Reflection for an 11-day cruise to Grand Cayman, Cartagena, Panama, Costa Rica, Cozumel. All in all, pretty good. The ship was well-maintained and it didn't seem overly crowded. Staff generally friendly and helpful, especially in main dining room. The food was very good. However, a number of dishes had too much salt. Even with that, it was as good food as I've had on a cruise. I'd give it a 5 if not for the salt. The overall experience in the main dining room was first-rate. Lots of choices, especially with appetizers & soups. While the bread was good, desserts were so-so. Was happy with the variety and quality in the buffet for lunch and the 3-4 breakfasts we ate there. Had one meal in Murano, the extra-cost restaurant. It was good, but don't think it was any better than the food in the main dining room and don't think it was worth the extra cost. The entertainment ranged from OK to bad and was not comparable to what I've experienced on other lines, including Holland America, which seems to be their competition. The house band was competent, guitarist Danny Smart entertaining, and the magician good. Otherwise, the production shows were embarrassingly bad--cruise entertainment seems to have slipped from dinner theater quality in the past to second-rate amusement park fare. Other than the main show, the other entertainment was sparse--a lot of it was in the atrium, which was not conducive to sitting and enjoying it. Daytime activities were not very extensive--we went to two pretty good lectures, but Holland America has cooking classes and there's nothing to compare with on Celebrity. Fitness center was reasonably well-equipped. I ignored staff's efforts to sell useless upgrades, but that's a feature on every cruise these days. If you want to get on a cruise ship and vegetate, this may be the ship for you--it was clean and comfortable with generally top-notch food. If you're interested something a little more stimulating, there may be better choices. Celebrity did a good job with embarkation and disembarkation. Did three ship excursions, two snorkeling and a tour in Panama, and they all met expectations. Private tour in Cartagena (with Dora) was pretty good, although her bus was not that comfortable. The room was clean, the balcony spacious, and the beds comfortable. It was relatively small, and the lack of storage was a negative--there were big cabinets above the beds, but I could see that some people would have a problem. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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