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Sail Date: March 2019
Our second time on the ship was excellent. Th ship has wonderful, friendly and attentive staff. The ship is kept in top notch condition. We enjoyed the option of the indoor pool when it was to hot to stay out in the direct sun for more ... Read More
Our second time on the ship was excellent. Th ship has wonderful, friendly and attentive staff. The ship is kept in top notch condition. We enjoyed the option of the indoor pool when it was to hot to stay out in the direct sun for more than a few hours. The entertainment, both on board staff and visiting entertainers was super. We ate at four of the specialty restaurants, and made sure to buy the "package" ahead of time to take advantage of the reduced price. We loved "QSine", Murano and the Lawn Club Grill. Felt that the steaks at the Tuscany tasted "processed" or tenderized and was our least favorite of the four. Did an excursion in Cartagenia to "old town". Be prepared there and around town to be swarmed by people selling stuff. And when you say "no" to one, another one arrives right behind, and they just keep on coming. We were not able to enjoy our tour or even hear our guide as a result. Also, traffic moves really, really slow. On retrospect, we would have been better off staying by the ship and visiting the great little zoo there. Our only complaint over the whole cruise was the Casino onboard is VERY tight, especially the slot machines. We didn't see anyone win anything. Also, be careful about betting limits. The one guy over the 11 nights on the cruise we saw win anything hit a Royal Flush at the ultimate Texas Holdem table. He should have been paid close to $7500 with his bets on the table. However they paid him only $5000. When his friend asked where the rest of the money was, they pointed to the fine print on the little board at the corner of the table which said the maximum payout was $5000. What a shame. Our cabin. a deluxe veranda was nice and well kept by our state room attendant, it just had insufficient space (just 3 small drawers) to store our clothes. Nice bathroom with plenty of space but the "night lite" that we could not turn off was too bright and woke you up when you went in during the middle of the night. Read Less
1 Helpful Vote
Sail Date: March 2019
We have had a variety of cruise experiences over almost 40 years, starting with a Rhine Cruise on KD Line, family cruises on, Costa, RC, Carnival and Princess, couples cruises on Renaissance, Sea Dream, Windstar, Star Clipper, Orient Line ... Read More
We have had a variety of cruise experiences over almost 40 years, starting with a Rhine Cruise on KD Line, family cruises on, Costa, RC, Carnival and Princess, couples cruises on Renaissance, Sea Dream, Windstar, Star Clipper, Orient Line and Oceania, and in the last 15 months cruises on Oceania, HAL, Viking and Crystal. We chose this cruise because we invited some friends who had cruised Celebrity before and enjoyed it. The itinerary included new and old stops for us and 4 at sea days to enjoy the ship and spa. We chose a cabin in Aqua class under the (mistaken) assumption that the cabin (nice Veranda!), Spa and restaurant upgrade to Blu would make it worthwhile. Blu however, and the food on the ship overall made that a big NO. We are not fans of large ships for a variety of reasons; the largest ships we were previously on were a pre-inaugural family cruise on the Carnival Pride and then the Noordam last February, but we enjoyed them and every other cruise we've been on to a greater or lesser extent. Noordam was a big surprise: we had no expectations about the food and it turned out to be quite good, especially at the pop up and higher class restaurant, but even in the main dining room, with very good service as well. Reflection was also a surprise but for the wrong reason. Our cabin (1623) was nice, relatively quiet (subject to next door passengers) good AC and working fridge and veranda wide enough to lay out on the provided chairs and accompanying stools. Mario, our attendant was great. The shower is a multi-jet one, very nice. We got afternoon snacks every day; they were a mixed bag. The Spa is very nice with a variety of hot, cold and aromatic rooms and warmed loungers. The gym is a nice well equipped space, The indoor pool is warm and inside a nice room with 2 luke warm hot tubs. The two main pools are pleasantly warm but crowded with passengers making like trees (but not leaving). Four more luke warms. No smoking at or near the pools which is sadly not true on some lines. Some led entertainments and pool aerobics around the noon hour were well attended and fun. Bring your clothes pins and camp out at 7:30 a.m. or 9:00 at the latest or you may be out of luck. Pretty nice artwork throughout the ship (other than the Park West pseudo art), and public spaces are elegant and well designed. The cafe tends to be a madhouse, and the main restaurants are packed but most people seem to be agreeable to that with much chatter between tables. We had a pretty insular party of four as we had a lot of visiting to do amongst ourselves. The library is hardly that; there are a few shelves of banal books within reach, multiple empty shelves, and then a series of color coded shelves that can't be reached and are there for design purposes! Disgraceful for a ship of 3,000 people. There was a guitar player, a pair of semi-classical musicians, a band, and some others I didn't check out; entertainment at many locations, with a large multi tiered location for main performers. A section of that is roped off for the grand poobahs in Luminae class. Our friends enjoyed a comic who made fun of his weight and wiped his forehead with a giant pair of underwear; we missed that. We (and our friends) have enjoyed the entertainment more on other ships. Service in the restaurants ranges from good in the specialty restaurants (Murano) to decent in the main dining room, to harried and overworked in Blu, with coffee service especially lacking. The cafe is a nuthouse; unlike on the Noordam there are few attendants and you need to get your own water and coffee (there is one annoying "happy people" coffee guy who comes around on one side). Getting butter, silverware, fruit, water/coffee, and various entrees was a major chore, and I often ended up turned around and searching for our breakfast camp. Now then. The food. First, is the truly weird menu options in Blu: strange ingredients and combinations: 3 types of butter: pea flavored, beet flavored and butter flavored. Every night. Fried fish placed on top of puddly risotto or other sauces or on top of salads which caused the fried fish to get mushy. Pickles with meat. Veal scallopine (tough!) served on a cold salad. Lobster ruined by a weird tarragon flavored sauce which had dried out (waiter explained that food sat under warmers before delivery). We ended up changing out items from Opus (main restaurant) many times, but often to no avail. Their onion soup and Caesar salad became mainstays for all four of us. 5 weird entrees and 3 daily desserts in Blu; my friend had Steak and Creme Brulee every night because he had no real choice. Lunches at the Cafe were salad, pizza, 3 weird fish types that tasted the same, some thin steaks (okay) a few standards I never sampled and some faint attempts at foreign foods. Spice, as in "heat" was avoided at all costs; even the jalapenos were seeded before being used. At the burger bar the burgers were made in advance to medium well and then piled into a warming tray; when ordered they were brought out, put on a small plain bun and a piece of cold cheese was added if ordered. Very sad excuse. In a tour of the kitchen it was revealed that the ship did not provision at all outside of Fort Lauderdale, so no Caribbean fruit, fish or anything fresh. No berries except as a garnish on some desserts. My friend who loves her desserts felt the cakes were odd and dry. Service getting on and off the ship and at ports was excellent. We did our own tours. As a result of this cruise we decided to forego a 3 generation family vacation on RC. I can't imagine another cruise on Celebrity (or any ship in this 3,000 passenger class) given our food experience, but if you're not really into food I would say the Reflection had a lot of other good points. Read Less
Sail Date: March 2019
The whole experience was amazing . The entertainment was great - perhaps with the exception of the comedian who was an acquired taste. Big Mike is and his music was just exceptional and the shows were spectacular . We loved the not the ... Read More
The whole experience was amazing . The entertainment was great - perhaps with the exception of the comedian who was an acquired taste. Big Mike is and his music was just exceptional and the shows were spectacular . We loved the not the three tennors and the acrobat shows which were stunning. All the staff were kind and helpful. the food also excellent and so much of it. There were plenty of activities for you to join in if you wished. Embarkation and disembarkation was smooth with good security arrangements . Our cabin Stewart attended to our every need and was very helpful with showing us the ropes . Everything we had wished for was there and catered for. I had reason to use the medical centre which was very through and I would particularly like to thank Dr Mistry who got me back on my feet so I could enjoy my holiday We enjoyed ourselves so much that we have booked two more cruises Read Less
Sail Date: March 2019
We chose this cruise because of the itinerary: we wanted to visit New Orleans for Mardi Gras, and this seemed to be a simple way to do that. We didn't actually have terribly high expectations of \celebrity, but weren't prepared ... Read More
We chose this cruise because of the itinerary: we wanted to visit New Orleans for Mardi Gras, and this seemed to be a simple way to do that. We didn't actually have terribly high expectations of \celebrity, but weren't prepared for it to be as awful as it was. Good things: the cabin was fine, with the best bathroom we have ever had on a ship, with out being in a 'First Class' cabin. We were delighted to find a priest on board, since we would be on the ship for Ash Wednesday. Bad things: where to start? Meals were a dismal experience. The décor in the MDR was horrible, and that in the buffet looked like a cheaper department store. The food was generally very poor: I was also a bit put out to be told there was a vegetarian menu in the evening, but not at lunch time - I feel to see the logic there! The buffet selection looked good from a distance, but on closer inspection was basically the same every day. I was amused by the 'Gourmet Entree' section: macaroni cheese every day. Since when has macaroni cheese been gourmet? The desserts were basically the same selection of cakes every day. Neither have they master the art of keeping food hot. Room service was very slow and on two occasions morning tea turned up with paper cups! The library was a joke: mostly abandoned paperbacks on untended shelves, and no reference section to research upcoming ports. Worst of all: the unremitting pop music blaring at the pain threshold everywhere. I have never spent so much time in my cabin before, just to get away from it. Read Less
Sail Date: March 2019
This was our 2nd cruise with celebrity and our 14th cruise overall. Both my husband and I agreed that this was the best yet. The ship, staff, food and accommodation were superb. Excellent value for money. The only downside of the trip ... Read More
This was our 2nd cruise with celebrity and our 14th cruise overall. Both my husband and I agreed that this was the best yet. The ship, staff, food and accommodation were superb. Excellent value for money. The only downside of the trip was the weather in New Orleans as it was very cold and we didn’t expect it. Not to worry though, once we had layered up the atmosphere of the Mardi Gra more than made up for this. The staff on board couldn’t do enough to help us and make our trip great. All were very friendly. They were fab. There was an excellent choice of entertainment going on so we had lots of choice each night. Wales were playing Scotland in the six nations and the game was screened on board. Fab. We would definitely recommend the Reflection to our friends and family and will be booking again soon. Read Less
2 Helpful Votes
Sail Date: March 2019
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife ... Read More
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife and I wanted to try Celebrity Cruise Line since many people recommended them to us. And since we wanted to go to Mardi Gras, we booked the cruise on Celebrity that stopped in New Orleans for Mardi Gras. From the very begining, our experience was not good. First, Celebrity's website is very difficult to use when you are trying to find information related to your cruise. You almost need to have a map on how to find information on their website because it is not easy to navigate. Secondly, they are very expensive compared to other cruise lines. Their drink packages, internet packages, spa packages, etc. cost way more than you pay on other cruise lines for the same level of service, no difference of service. Their shopping stores on board are very high end and the average person can't afford to buy much of their products. Finally, from the time you get on the boat, their staff is constantly bugging you about buying one of their various packages. This goes on every day (even the last night on ship) in the buffet area or around the pool or in the various venues around the ship. It really gets annoying. Third, beware of your shore excursions. We booked a shore excursion for a Mardi Gras parade. The print out of the excursion stated that you will have a front row seat to watch the parade. What they didn't say is that they will over book the excursion and by the time we arrived, our seats were around the corner and watching the parade after it goes by seeing the back end of the floats and bands. Let's just say many of us who attend received refunds the next day. It was poorly planned, poorly executed, and very over prices for what you received. On another shore excursion, it stated it would be a three hour tour but we were back to the ship in two hours and really didn't find the excursion very interesting compared to the write up about the excursion. Next, as for the vessel, we found it to be dark and blah. The hallways are dark looking, various venues are very dark, the theater and dining rooms are dark. We were playing bingo in the venue "Celebrity Central" and several passengers asked if the lights could be turned up. The host stated that the lights are up all the way. The decor around the ship is not very appealing and does not promote a welcoming/positive feeling. The meals were nothing special. In fact, I think we found the buffet area had better food then the Opus dining room. I am stating this because, the cooks in the dining room could not cook a steak. I had steak three times in 10 days. I order it medium first time and then the next two times medium rare. All three times, my steak was well done. There were a couple times where the meat was very tough to eat and finally, they offered limited choices of meals some of which didn't make much sense. For example, lobster tail with rice. The staterooms are not very well layed out. There is limited space to store your clothing and other items. The bulk of their storage is located in over head bins above the bed. For most of us, we can reach the bins but for individuals in their late 70s or 80s, they would have a problem reaching up there. And the location is not very convenient. As for the staff, there were several that were very helpful and very friendly. First, our room steward for room 8344, Satdish was very good and very friendly. Always had our room looking inviting, clean, and comfortable. Next was the gal who greeted you on the 4th floor when entering the Opus dining room. Here name was Sofia and she was very friendly and always ensured we had our requested table ready when we arrived. Then their was our assistant waiter Tenci. He knew what we wanted before we knew that we were going to order it. He was on the ball, ensured we were well taken care of. Plus he ran circles around the waiter who had it head up were the sun does shine and should not be a waiter. Finally, our bar waiter in the Opus Dining Room, Gede was outstanding and extremely friendly. And he always ensured our order was quickly served before our meal began. All these individuals I mentioned should be promoted. Over-all, I can't say the cruise was totally bad or not enjoyable. However, I find that Celebrity is not what I expected. Celebrity is an over price cruise line whose main objective is to get you to buy, buy, buy while on the ship. If this is suppose to be an upscale cruise line, well lets just say there are much better cruise lines to consider. I would never ever recommend Celebrity to anyone even if Celebrity was the last cruise line on earth. Read Less
Sail Date: March 2019
We booked this cruise for the opportunity to see Mardi Gras and New Orleans and Grand Cayman. The Reflection was a very nice boat, very clean and well-maintained. Our cabin steward Richard was absolutely outstanding. The cruise ... Read More
We booked this cruise for the opportunity to see Mardi Gras and New Orleans and Grand Cayman. The Reflection was a very nice boat, very clean and well-maintained. Our cabin steward Richard was absolutely outstanding. The cruise director Eddy Jenkins was also a plus. His "10 things" talks in the Reflection Theater were better than any of the shows we saw which were contrived and ridiculously loud. The comedian Rich Aronovitch was decent. The staff captain also gave a talk on how the ship works which was really interesting and enlightening. All of the Live Music was mediocre and incredibly and needlessly loud, with the exception of the Emotions Duo. They were very talented and entertaining and you could listen to them without earplugs. The volume of all music and shows on cruise ships has gotten out of hand. Loud doesn't mean exciting and it certainly doesn't mean good. Our first night in New Orleans we opted for the Palm Court Jazz Café show and dinner. While it was grossly overpriced, we were able to apply a cruise account credit to take some of the sting out of it. Despite the cost it was a great experience I would recommend. The music was great and the food was really delicious. Short bus ride to the restaurant and back to the boat. The next day we opted for the Oak Alley Mansion tour. A total waste of time. You will spend most of the time on a bus seeing nothing much and then get very little time to explore the actual site which I think would be a worthwhile experience if you could see it without any time constraints. We expressed our displeasure with Celebrity and they refunded half of the cost. That evening we took a relatively short walk up Julia Street directly off the boat to take in the Orpheus parade. Really something to see. Collected our first of many beads. On Fat Tuesday we opted to just walk up to the French Quarter and check out the Mardi Gras celebration there. On the way we saw part of the Zulu and Rex parades. If you are a walker this is the best way to see the French Quarter in my opinion. We probably walked a total of five miles round trip. We had plotted out a path on Google and followed a Fodor's guide to the French Quarter to make sure we saw the main attractions. We went as far as the French Market on Decatur and would have taken in the Jazz Museum but it was closed on Fat Tuesday. One thing you must do is go to the Café Du Monde on Decatur St. and have their coffee and some beignets. The line might be out the door but it moves quite fast and it is so well worth it. The coffee is outstanding and the beignets are really delicious. And as a plus you will be covered in powdered sugar when you leave:) On thing to keep in mind while in the French Quarter on Fat Tuesday is that there are no bathrooms except for the port-a-johns on the official parade routes on Canal St. The parades do not go into the French Quarter. Only impromptu jazz bands appear in the French Quarter. Restaurants in the French Quarter have bathrooms but you have to buy something and the lines will be long anyway. Regarding the atmosphere on Fat Tuesday it was nothing but pleasurable and entertaining. I expected drunks and nefarious activity. There was none of that, just people having fun and enjoying the day. Grand Cayman is a tender. On a previous cruise we could not tender due to rough seas so it was nice to see it finally. It was a decent port, but do not waste your time or your money on the Cayman Highlights tour. It is nothing but a 2 1/2 hour advertisement for the Rum store, the Camana Bay development and some cheesy gift shop in the town of Hell. You will spend a grand total of five minutes on Seven Mile beach which is the only worthwhile site. Cozumel we saw before and did not go on any excursions. Overall an enjoyable cruise on a nice ship with good food, a great cabin steward, obnoxiously-loud mediocre live music and a great port stop in New Orleans for Mardi Gras. Read Less
1 Helpful Vote
Sail Date: March 2019
Starting from Fort Lauderdale is always our choice - such a lovely port. We stayed in Hollywood for 3 nights pre-cruise (see separate TripAdvisor review). Mardi Gras in New Orleans was the highlight of this cruise. We chose it because ... Read More
Starting from Fort Lauderdale is always our choice - such a lovely port. We stayed in Hollywood for 3 nights pre-cruise (see separate TripAdvisor review). Mardi Gras in New Orleans was the highlight of this cruise. We chose it because we had never been to New Orleans. What a spectacle! And the Reflection made the most of it, with purple, green and gold decorations, events for all cruisers and especially for Captains Club, and the music. I can't say enough about "Big Mike"' musical director, band leader, trombone player par excellence! Also, Ray Brown Jr Jazz band, Danny Smart singer/guitar player, and Starlight Duo cello and violin were all fantastic. Celebrity CEO Linda joined us in New Orleans, and again in Grand Cayman to celebrate International Women's Day. She is very enthusiastic and delightful to meet. We received useful "Celebrate with the CEO" gifts in our cabin almost every day! The Reflection docked in NOLA starboard side to the dock, right at the end of Julia St. It was a short walk up it to the Bacchus parade route on Sunday night - perfect! And an easy walk the next day into the French Quarter. The parade is not visible from the ship because of the large Convention Centre and Riverwalk Outlets buildings at the dock. The Reflection has several large foyers for entertainment as well as numerous bars. Our only criticism was that the Ensemble lounge was always packed and we could not get a seat to listen to Ray Brown! The evening shows were all excellent, especially Broken Strings, Elysium, and Euphoria by the Reflection cast of singers, dancers and acrobats. We enjoyed a backstage tour with Emma, the lead singer/dancer. These kids have boundless energy! Read Less
Sail Date: February 2019
We boarded the ship in record time. The Reflection has the Celebrity App. I used the Express Pass with my phone. They just take your passport ,credit card, take your picture & you get your cabin card. The cabin was great, ... Read More
We boarded the ship in record time. The Reflection has the Celebrity App. I used the Express Pass with my phone. They just take your passport ,credit card, take your picture & you get your cabin card. The cabin was great, regular veranda cabin. The attendant was great. I left my phone charger at the hotel & he let me barrow his! My husband also developed a rash from head to toe from the chlorine in the sheets & he helped get plain sheets & linens without bleach. Within 3 days he was clearing up. I also came down with 1 of the worst respiratory tract infections I have had in 6 years. I was healthy when I boarded & within 5 days I was in bed. Why do people come on a cruise sick??? Pretty much did me in for the rest of the cruise. We went to a couple of shows & the 1 with the acrobatics & it was great. The singer & dancers were struggling with their songs. The bars were hit & miss. I got a drink in the sky lounge I could not drink, it was that bad. The dining room was great. We had to go get our time changed (even though my TA confirmed early dining) we were assigned late dining. 2 waiting lines and an hour later & we had early dining. The wait staff were great. They really need more wine stewards. Ours just couldn't keep up with the demand. The last 3 days they ran out of Evian water. How does a ship this size let this happen! Someone is not doing their job! Tortuga snorkel tour was canceled due to ripe tides. I really couldn't get out much I was too sick! Getting off was fine. We got early departure & had to go through customs. Just the week before on the EDGE there was face recognition. Don't know why they aren't all that way.. Same terminal! Read Less
1 Helpful Vote
Sail Date: February 2019
We were told by a number of people that Celebrity Cruise Lines were a step above other cruises we had taken ( mainly Princess). It wasn't. We had an inside cabin which had a large couch in it which took up so much space, we ... Read More
We were told by a number of people that Celebrity Cruise Lines were a step above other cruises we had taken ( mainly Princess). It wasn't. We had an inside cabin which had a large couch in it which took up so much space, we couldn't use half the closet. With limited space to start out with, this was a definite negative. The food was less than expected and on more than one occasion, they ran out of certain items. The desserts were generally soggy and were obviously frozen. And I wish someone could explain why orange and apple juice are included but you must pay extra for cranberry juice. The staff were rude and uncommunicative with the exception of our cabin attendant. The bar staff were inconsistent in making drinks. How do you mess up a gin and tonic? The shows were generally well done except for the "outside" talent which were brought on board at 2 ports. They were terrible. This was the first cruise where we felt like second class citizens. There were areas on the ship where we were not allowed at all. This was our fist cruise with Celebrity and it will be our last... Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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