Sail Date: January 2009
I obviously can't speak for everyone who has sailed on the dream, but i do think some people get on the ship and concentrate all their time on finding faults.On one of the previous reviews,one of the passengers complained that the ... Read More
I obviously can't speak for everyone who has sailed on the dream, but i do think some people get on the ship and concentrate all their time on finding faults.On one of the previous reviews,one of the passengers complained that the only place on the ship to get any peace and quiet was in his cabin.Did he not visit the argo lounge,the library,the deck behind ladontes or the side of the ship which was decked out with sunbeds and a lot of snoring.The word nitpicking springs to mind. Well humpty,jumpty.trumpty,stumpty.grumpty and lumpty had an unbelievable time. Let me start with negatives.Thomson should employ someone to look after sunbeds because far too many people put towels on sunbeds and then get off the ship to visit a port and return 6 hrs later.You then see people walking round the ship looking for a sunbed which can cause friction. Also you can get an odd whiff but very rarely. Trips are a bit expensive and some of the ports repetetive and boring. Positives. Staff fantastic,food amazing.entertainment unbelieveable.You really have to try and vary your options of an evening to take everything in.Quizzes of an afternoon in sirens and evening in the medusa were a great laugh. The shows in the amazing atlanta theatre were of a really high standard,great dancers,great voices,some really talented people. Auctions,comedians,bingo wahay,competitions,karaoke,you really could not ask for much more. If like us you are on the all inclusive package,you will not be disappointed,but be warned,do not go to casino after a few too many,because when my bill came under the door my missus found it first,oh oh. The only people who were'nt smiling on board were professional whingers. The captain was also good for a laugh and we will definitely be sailing on the old lady again.Agood time was had by all. P.S.9 euros return to rome if you go by train 45 mins. Read Less
Sail Date: May 2009
having just returned from being on the thomson dream 25/5/10 this ship was in dry dock and started sailing this April having belonged to costa line and now owned by thomson it is due for a major ref-fit in October in my opinion this ship ... Read More
having just returned from being on the thomson dream 25/5/10 this ship was in dry dock and started sailing this April having belonged to costa line and now owned by thomson it is due for a major ref-fit in October in my opinion this ship should not be on the high seas its not fit for the purpose previous reviews state a few teething problems you only get that with a new ship the staff on board where not rude however it would have been nice to get a smile now and again instead of walking about with there heads down this reflected the general mood of the ship so this review will have not to many positives the food was adequate as long as you didn't burn your hands from the steam that was belching out from between the food containers the very long queues only caused by poor management ie same line for hot or cold food they should have been separated making two lines i had to put up with flies in the cabin they looked like swamp flies and house keeper had to put fly killer down toilet and shower every day remember the word swamp it will become apparent walk through passageways that where sodden with water and engineers working on cabin toilets these should have been closed off for heath and safety reasons air condition not working correctly too hot or cold and now the worst part the smell in particular near the restaurants it was sewage like so think what i was walking on carpets ugh there was always constant activity with workmen trying to fix the toilets that didn't work flooded cabins water that came out the taps jet black in colour in my opinion and there guests Thomson's where only making money to help pay for the refit in October from ordinary people i could go on all day about this ship was way below standard Read Less
Sail Date: September 2009
We were first time cruisers and went with Thompson as they had been recommended. We had read the reviews and were somewhat aprehensive about the ship. We were extremely surprised. Yes, we had a smell in our cabin of sewage and once we ... Read More
We were first time cruisers and went with Thompson as they had been recommended. We had read the reviews and were somewhat aprehensive about the ship. We were extremely surprised. Yes, we had a smell in our cabin of sewage and once we highlighted this to reception, we were moved into another room. (The ship is in Germany for a month before it goes to the caribbean for maintenance and this will be sorted then, so no need to worry) The rooms were extremely clean and comfortable. Beny, our cleaner was polite, friendly and helpful. The rooms are cleaned in the morning and at night, with a turn down service at night with a cruise information for the next port and a chocolate on the bed. Linen and towels clean and in good condition. The food is out of this world. If anyone has complained about this then they weren't on the same ship as us.I am a vegetarian and extremely fussy and there was always plenty of choice. If i wanted something specific, all you have to do is ask. The service from the waiters are second to none. Plates, glasses and crockery sparkling. I commentated one night about a dish i liked and they brought me another one out to eat. They also have a good memory and remember your drinks so you don't have to keep ordering. The entertainment is varied and the shows are fantastic. The entertainers are always friendly and chatty. The check in and out service is pain free. The cases are brought to your room on arrival and took away on departure. You are fully informed of everything that is happening. Once a day, just before sailing, the captain comes over the intercom and talks the ship. These were entertaining and well received. We had the all inclusive drinks package, and this well worth having. The drink prices are the same as the UK. They have a duty free shop which is cheaper than the airports. The photos are a bit pricey though but there is no pressure to buy. The gym is well equipped and we used it. The excursions are varied and the tour guides are helpful and local people who know the area. We will definitely be booking to go on this ship again, this time for two weeks. Read Less
Sail Date: January 2010
We had a wonderful cruise. Yes, there were problems but we were SO lucky we didn't have anything really major go wrong for us personally. The problems with the ship seem to be taking over the enjoyment of the actual cruise for alot of ... Read More
We had a wonderful cruise. Yes, there were problems but we were SO lucky we didn't have anything really major go wrong for us personally. The problems with the ship seem to be taking over the enjoyment of the actual cruise for alot of people which is a shame. The crew, staff and entertainment team are fantastic, they work so hard morning, noon and night. Every member of staff we met had a smile on their face despite all the difficulties they were encountering. It isn't there fault when things go wrong. Our cabin was a nice double/twin with bath/shower. The pressure in the shower was actually better than our one at home! We had a nice picture window so we could see out. Being on deck 7, central we were quickly able to get to one of the staircases to get to other decks. The food was good, we had no complaints. We visited some lovely islands - some to return to, others not! We did some tours with Thomson and some places we did our own thing. The Cuba Experience is a waste of time and money (hard going if you are not fully able or have children!) - they take you to a Rum factory which is smack bang opposite where the ship is docked! Walk around Colonial Havana yourself it is safe and very interesting. If you want to see Revolution Square (not really very much to see!) get a taxi there. Spending Christmas and New Year on a Caribbean Cruise was brilliant. Sitting in the jacuzzi on Christmas Day morning drinking Bucks Fizz and listening to all the Christmas songs like Slade and Wizzard was amazing! New Years Eve we partied until 2.30am and left it still in full swing on deck. An experience never to have missed. If you are booked to go on the Dream DON'T cancel - it is worth going. The cabins are good, the Thomson atmosphere is definitely there. We really did enjoy it (even the half hour fire drill at almost midnight didn't put us off - despite ALL crew called to man the lifeboats - we were a haresbreath away from abandoning ship!). Read Less
Sail Date: January 2010
I'll start with the only negative - We didn't get off to a good start as we were delayed for 9 hours going out, the only consolation was that we didn't have to hang about the airport all day as Cruise Deals telephoned us the ... Read More
I'll start with the only negative - We didn't get off to a good start as we were delayed for 9 hours going out, the only consolation was that we didn't have to hang about the airport all day as Cruise Deals telephoned us the night before to inform us of the delay. As we embarked at Havana -the delay resulted in not being able to see Havana by night but we did at least manage to see it the following day. We feel privileged to have seen Havana as it is a city like no other,it's like stepping back in time, full of character and surprisingly elegant. All the other ports of call were good apart from the Dominican - this was because the port were we docked was a poor port and as we only had a few hours in port we didn't have time to explore very far. The ship Our cabin was an inside standard cabin on deck 6. We had no plumbing or air con problems and the cabin was spotlessly clean. The food around the ship was very good to excellent with a large varied choice daily. We dined in the buffet restaurants for breakfast and lunch, usually Sirens as we preferred that deck for the pool and dined most evenings in the Orion which was excellent. We also dined on one occasion in Sirens in the evening at a supplement of 20.00 pounds and the food was excellent and it provided a change for us but we didn't feel it necessary to do it again as the food is so good everywhere else. The entertainment team are very professional and talented, headed by Stephen Guy and Gavin who are excellent. Some reviews have criticised the appearance of the ship. Like other Thomson ships this is not a new ship but is kept spotlessly clean. If I want to be critical I would say that it could benefit from some new carpets in the main Lido restaurant and along some of the corridors but other than that this is a lovely ship. All the bars are lovely and in my opinion do not need any refurbishing, the pool areas are comfortable with plenty of sun beds. The Thomson Dream has all the ingredients for a fantastic holiday - excellent food - excellent entertainment - and last and certainly not least THE STAFF who I can't praise enough. Read Less
Sail Date: April 2010
We booked our cruise in advance looking forward to the new ship that Thomson has marketed as the flag ship the dream, this is where the dream stops ! the long wait at the port terminal as we sat on the coach as a party of 8 we where ... Read More
We booked our cruise in advance looking forward to the new ship that Thomson has marketed as the flag ship the dream, this is where the dream stops ! the long wait at the port terminal as we sat on the coach as a party of 8 we where informed that due to instruction by the police only one coach was allowed to embark at any one time we where in Que of 12 coaches, what a load of bull ! However when we eventually got on to the ship we where allocated our cabin we found this to a good size, however the air conditioning did not work along with tv, one socket did work and the shower was intermittent, the cabin staff where very good along with the other crew, we had booked the all inclusive drinks package paid for in October 2009, on the desk in our cabin was letter stating that due to the fact that thomson paid for their supplies in euro that the drinks would no be restricted and any others that was on the list would attract a supplement, we complained in writing to the customer service desk got no answer so complained again to be given a letter to say we would have to contact the head office, how easy could it be for them to recompense by giving some credit, However we will continue to pursue this situation, the food on this is not as good as we have had in the past on other ships, The plastic tray plate is like being in a 1970s transport cafe and not a cruise ship, the service staff are very good but the management could do better in getting information and instructions to the right people,The entertainment with the residents band on the week of the 27/04/10 was very poor and did not do any thing for the ship, and would drive you to Drink ! the week we where on I would rate the ship on Parr with a 3* resort hotel and certainly not a flag ship, To sum this up the ship was not fit to sail and they are trying to carry out improvements in the move when this should have been done before any thing else bad drainage smells and items requiring repaired,fitting new carpets etc etc Some areas of the ship look tired and need attention, Read Less
Sail Date: April 2010
Firstly we spent over an hour sitting on the coach at the port waiting to check-in. Then on disembarking from the coach were led into the check-in area where we stood in line for over an hour waiting to check in. No welcome drink and only ... Read More
Firstly we spent over an hour sitting on the coach at the port waiting to check-in. Then on disembarking from the coach were led into the check-in area where we stood in line for over an hour waiting to check in. No welcome drink and only a few tables (where I parked my mother who is in her eighties) until I got to the front of the queue. Then we were led into another shed to identify our luggage before proceeding on to the boat. We had an inside standard cabin which was roomy but the first night was like sleeping in a sauna because the thermostat didn't work. Went the next day to complain about the heat and sure enough someone did arrive later that morning to fix the problem. Only thing is from the second night owards the cabin was like a fridge, complained again but nothing was done. Television also didn't come on until the last two nights of the cruise and we had no hot water, on the last night resorted to having cold shower. Only two restaurants open, the Andromeda (24 hr buffet) and the Orion (Waiter Service). We ate in the Andromeda and on our first visit we picked up an oval plastic tray and I thought this was the tray, but no you had to eat off this! Only had cups in the morning, the rest of the day you had blue or green plastic mugs which were awful. I have been on all the Thomson Cruise Ships ie Celebration, Spirit, Destiny and Emerald and found this to be my worse experience. Passengers should not have been allowed on until the ship was ready. Certainly not a 5 star ship, would give it only 3 stars. Read Less
Sail Date: April 2010
This was my first cruise and wanted a safe environment so decided to give a cruise a go. The single occupancy for some cruise liners were stupid. Anything from 50-100% of cabin cost. Thomson had the best offer on Thomson Dream. She had ... Read More
This was my first cruise and wanted a safe environment so decided to give a cruise a go. The single occupancy for some cruise liners were stupid. Anything from 50-100% of cabin cost. Thomson had the best offer on Thomson Dream. She had plenty of cabins and the rooms were not a bad size. The bathroom was spacious and clean and plenty of closet room. There were sports activities on deck 12 every day as well as fitness classes. Quizzes to take part in. Unfortunately the crew had only managed to get to the ship a day or so before due to the ash cloud stopping flights so they were learning as they went. As I said in introduction, teething problems. However when they got the hang of it they were marvellous. We spent a 10 1/2 shore excursion in Italy visiting Florence and Pisa. And amazing day but tiring. The second was Villefranche, Nice, Monaco and Monte Carlo which was a fantastic tour. The final was Barcelona which the excursion was good but we could of done with stopping a few more times than we did. However each port had many different excursions to keep everyone happy. The first day of sailing the sea was a bit rough but then it calmed down and it was steady. The Andromeda restaurant was 24 buffet. Which was great but also because of the ask cloud they didn't have complete supplies. However the food was varied. The Orion restaurant was waiting service which was perfect size meals and didn't leave you stuffed. The entertainment was brilliant. Abba night was the first night, then a show covering Italian and French songs. The 3 lads had brilliant voices and brought a tear to my eye when they sang one song in Italian. The next night was a comedian with Cabaret in later evening. We had Mr & Mrs game show, Men V's Women and Play your cards Right which all brought many laughs. When we came to the last day and leaving the ship it was a bit hectic. Thomson had managed to space all the flights 10 Min's apart, which would of been fine. However we were asked to leave the ship 10 Min's before our coach was due to leave and backlog became a problem so everyone was waiting to leave the ship. But again I'm sure this will be sorted and it was Thomson Dreams first cruise with Thomson. Overall I loved it and although there were a few problems, I'm sure theses will be solved in cruises to come. Read Less
Sail Date: April 2010
As you can imagine this cruise was expensive as I paid for all the passengers to celebrate my 60th birthday. We did not know we were travelling until less than 24 hours before departing for the aiport because of the ash cloud. When ... Read More
As you can imagine this cruise was expensive as I paid for all the passengers to celebrate my 60th birthday. We did not know we were travelling until less than 24 hours before departing for the aiport because of the ash cloud. When arriving at the port we already knew that Thomson Dream had been involved in a serious collision when owned by Costa. We could see the damage to the hull caused by this collision. We had problems from the beginning right through to the end of this cruise and although it was the inaugral cruise for Thomson Dream I was of the opinion that the ship was not fit for its purpose throughout. During the cruise the problems encountered included damp carpets, sewage smells, air conditioning at fault, hot water problems, cold food, swimming pool with unclean water in it, open wiring and engines not functioning properly. We also encountered minor problems that were never dealt with e.g. not being able to open the safe, not being able to use The Grill restaurant because it didn't exist. Not being able to use the whirl pools as they were covered throughout the trip, not receiving my champagne that was bought for me etc, etc. I have written to Thomson's After Travel Customer Support Team but am not satisfied by their response. I will therefore be taking legal action against Thomson/TUI UK Ltd. We know of other sets of passengers on board who were very upset. We believe one set to be a lady who had taken her family on board and another family who were extremely upset because their children could not use the swimming pool. I would be interested to receive email responses or further comments about this cruise which was between the dates of 22nd April 2010 and 27th April 2010. Read Less
Sail Date: April 2010
This was our first cruise which we booked the day before travelling after our Thomson Spirit cruise had been cancelled due to the volcanic ash. I had read a lot of the threads on this forum and felt that I knew what to expect on the ... Read More
This was our first cruise which we booked the day before travelling after our Thomson Spirit cruise had been cancelled due to the volcanic ash. I had read a lot of the threads on this forum and felt that I knew what to expect on the Spirit. I looked at the Thomson brochure and website and read the hype about the Dream being the flagship of the Thomson fleet, so set off on our cruise expecting even more. Our disappointment started shortly after leaving Palma airport. We were on coach 3 of about 15. There had been 5 Thomson's flights all arriving within 15 minutes of each other from various parts of the country. A rep got on board the coach and told us that as soon as the coach was full we would set off to the port where someone would explain the check in procedure. The rep then left the coach and we set off. We had already seen The Dream in port from our plane as we came in to land. As we arrived at the port the driver drove past the security gates we then heard sirens as the port police flagged us down in their car. There was a loud exchange between the police and the driver, in Spanish, we then turned around and drove out of the port. Nobody knew what was going on until we eventually realised that the Dream was berthed in a different part of the port with a separate entrance. Once we got to the right place a rep boarded our coach and explained that when told to do so we had to leave the coach and go into the terminal building where we would be given an envelope with our boarding cards and a sheet of stickers to put on our luggage, which had been taken to a different shed. It took ages to get to the table where we collected our boarding cards as there was a bottleneck caused by the ships photographer. Once we got the boarding cards we had to queue again to get them activated and register our credit card. We then had to go to find our luggage and stick the stickers on before finally boarding the ship. It was pouring down and we had to run from one building to another to do this. This whole process took well over an hour and a half to complete and there were still massive queues behind us. We had all been on flights that took off around 6:00am and by this time were tired and weary. Some of the more elderly passengers looked fit to drop, as there was nowhere to sit nor was there any complimentary drinks provided. When we came to board the ship we found that the person who had activated the boarding cards had linked my card to my wife's photo and vice versa so we had to swap cards. When we finally got to our cabin we were exhausted but found that the cabin door did not have a key in it like all the others. We found a member of the housekeeping staff who opened the door with a passkey and told us that the cabin was already being used by a member of staff. We were then taken to the Customer Services desk to be allocated another cabin. When we got there the queue was very long. After a while we got another cabin and were escorted to it by a member of staff. Concerned that our luggage now had the wrong labels stuck on them we looked out for our cases as we passed the lift. Luckily for us we managed to spot both our cases and took them with us. Some people didn't find their luggage until the following day. We got to the corridor that lead to our cabin but found it was blocked by a couple of maintenance guys who had the tiles off the ceiling and what looked and smelled like raw sewage was dripping down from the ceiling on to the floor. We took a detour and finally got to our new cabin which was quite spacious and clean. The bathroom and particularly the bath could have been cleaner. On the first night I had a shower and my wife took a bath. The water didn't drain away so we reported it to the crew member who looked after our cabin before we went to dinner but nothing got done about it. In the morning my wife got up to go to the morning fitness session with the spa team but this didn't go ahead for some reason. With the bath was still full of water and we had to shower with old bathwater up to our ankles. In fairness, we then reported the problem to reception and an engineer came to fix it within 45 minutes, which was quite impressive. After we had unpacked the first thing on our minds was food. We went to the Andromeda Restaurant where a buffet lunch was being served. The plastic plates didn't really live up to our expectations but the brightly coloured plastic mugs, many of which were badly tea stained, were certainly not what we had expected. The food however was reasonable although a little cold after waiting for such a long time in the queue. The itinerary said that we were due to sail from Palma at 23:00 but the cruise news which we found in our cabin after lunch said we were sailing at 18:00. It also said that the lido bar, where we were supposed to be meeting other Cruise Critic members at 22:30, was due to close at 19:00. We took some time to explore the ship after lunch and soon discovered that the lifts were slow and not very responsive when called, but we put this down to so many people on the move at the same time due to just getting on board. We later discovered that the problems with the lifts were not only were they slow but, although they stated that they had a capacity for 10 people, they refused to move if more than four people was in them. This was very frustrating and as a consequence we ended up using the stairs most of the time. We made our way up to deck 11, via the stairs, where the main pool is situated and sat and had a drink. When I asked for a draught beer the waitress said that they didn't have any in this bar but if I would wait a few minutes she would go another bar on the deck below to fetch me one, which she did. I must say at this point that throughout the cruise the waiters both in the bar areas and the restaurants were excellent. Very friendly and attentive, as were the housekeeping staff that looked after the cabins. The problem was that they were very disorganised and obviously not well managed. We sat enjoying our drinks. Suddenly some powerful water jets started in the pool a bit like a fountain. I say water jets, what was coming out for quite some time was brown sludge. Once I had seen that I don't think that I would have been happy to go in that pool. The public areas of the ship were clean but looked a little 'tired' in places. As you walked around the ship every now and then you would encounter some terrible smells which could be put into one of two different categories, either sewage or an oily engineering type smell. They didn't seem to appear in the same places you would just walk around a corner and it would hit you. One day we went up to the Andromeda restaurant, just to get a cup of coffee and sit out on the deck but the sewage smell was lingering outside the restaurant entrance. If we had been going there for something to eat that would have put us both off. We always ate in the Orion restaurant which we both enjoyed enormously. We usually opted to sit with others at the larger tables where we met some very nice and interesting people. The menus in the Orion were very good but at busier times service became very slow, with one couple telling us that their meal the day before had taken two and half hours from start to finish. We went in for lunch one day and as we were going on an excursion that was leaving at 13:15 we went to the restaurant at 12:00. We ordered a three course meal but after an hour and a quarter we had to leave to get on the coach without having had our dessert. Most of the problems so far, with the exception of the lifts, the smells and the sewage incident, were down to poor organisation which should be easily rectified. For example one night I went to the Ocean bar. As I stood at the bar there was four waiters standing at one end of the bar all waiting for drinks orders they had taken to be fulfilled and about five other passengers stood waiting to be served. There was only one person working behind the bar and he was making cocktails. Probably the most worrying thing of all was when we arrived at Villefranche. Because the port is too small for cruise ships to berth there they have to anchor in the bay and use tenders to ferry passengers to the shore. The tenders, which also double as lifeboats, were lowered from the ship into the water and began to take passengers ashore. As we were booked on an excursion we were one of the first to go. When we boarded the tender it brought home the fact that the ship is actually 24 years old! If the ship itself looked tired, the tenders looked like they should have long since been retired. As we were about halfway from ship to shore a message came over the radio from the bridge. It was very loud and everyone on the tender could hear the bridge ask the person in charge of our tender if he had managed to get the steering working properly yet. We landed at the port without incident but a little apprehensive. Others we spoke to later told us how one of the tenders, upon reaching port, could not manoeuvre to the quayside properly and was sent back to the ship by the port authorities while still full of passengers. Once they got back to the ship they had trouble manoeuvring to the landing deck on the ship. A different member of staff then took to the wheel and took the passengers back to shore. On one of the other tenders the engine cut out on the way between the shore and the ship and would not restart but managed to drift to the landing platform. One of the passengers on board questioned what would have happened in an emergency with the engine not working and all she got was a shrug of their shoulders. Also at Villefranche we were joined by a further 172 passengers who were on a 'cruise taster', and had been flown into Nice airport. The service, which was slow before they arrived, became even slower. The Cruise News, which we had been advised to read from cover to cover as it provided invaluable information, was inaccurate most days. It always stated where the gangway would be for the following day. On two occasions, including the last day, the information was wrong causing disruption and frustration to many of the passengers. One night we felt a little peckish so decided to go to the Andromeda restaurant for a snack before bed. It was about 23:35 when we went and as the restaurant was due to open for its late night buffet at 23:30 we thought everything would still be nice and fresh. Quite a few other people must have thought the same as us because there were about 20 people sitting waiting for the shutters to open and the food to be served. That didn't happen until around 23:55. There were a number of people complaining but the restaurant staff was still not prepared to open on time, even though the food had been prepared and could be seen behind the shutters. There were also a number of advertised amenities that were not open or were unavailable. These included the Sirens restaurant, The Grill (which as far as we could see didn't even exist!), The Delo bar and the whirlpools which were at the side of the main pool but never had any water in them. Disembarkation was also a farce. First of all everyone went to deck 4 as advised in the Cruise News when in fact the gangway was on deck 6. Then there was the mass luggage hunt as everyone on the ship seemed to get off at exactly the same time. There was only a 10 minute slot arranged for each flight to get off find their cases and get on board a coach. That was never going to happen. On the positive side the entertainment was quite good. The second nights show being by far the best. Stephen Guy did an after show session which was also very good as was the guest comedian Dave Kristian who did two spots, one on Saturday and one on Monday. All the staff was nice, polite and very helpful. The Orion restaurant was very good, with a good menu choice and excellent food. The service in this restaurant however did vary and could be quite slow, especially towards the end of the cruise. We also liked the Ocean bar with resident entertainers The Albert Duo. This was a quieter bar so service here was generally quite good. The cruise wasn't anywhere near what we had expected and although some of the problems were quite minor and could be put down to teething troubles there was so many of them that it did become an issue in itself. There were no chocolates on our pillows or towel animals in our room or any of the little luxuries that we were so looking forward to. I just hope things improve for future travellers on the Dream, especially the safety issues that we encountered. Tommy Read Less
Sail Date: April 2010
We have just returned from our Mediterranean Dream cruise aboard Thomson Dream, and having done 7 cruises over the past 2 years, this has got to be the WORST cruise we have ever been on, from start to finish. I am sure, I am speaking on ... Read More
We have just returned from our Mediterranean Dream cruise aboard Thomson Dream, and having done 7 cruises over the past 2 years, this has got to be the WORST cruise we have ever been on, from start to finish. I am sure, I am speaking on behalf of everyone on this ship, as I am sure there was not one single happy person on board. This cruise was supposed to be the launch of their newly acquired ship or as they describe it "the pride of the fleet" and "Thomson Dream. It's our biggest and most luxurious ship yet. It goes without saying that it comes with the Thomson stamp of quality - food that scores top marks, service that really goes that extra mile and entertainment that ranges from Broadway-style shows to late-night discos". The problems all started at the airport. Having checked in, and waited in the departure lounge, the boarding was set on time. Everyone arrived at the Boarding gate at 06.40am, only to be told 10 mins later that, due to technical reasons, the plane was now not going to depart till 9am and for us all to go back to the departure lounge (some 15-20mins walk away) till the plane was ready for boarding. Most of the people left the boarding gate as instructed. About 5 minutes later 3 members of crew arrived and before going on board turned to the boarding staff and informed them that boarding can commence in 5 mins. No announcement was made to get everyone back to the gate, but boarding started anyway, which meant that a lot of people had ordered meals, drinks etc in the departure lounge and had to leave them to get back to the gate so we could leave on time (we actually finally left 1 hr late). On arrival in Palma, the nightmare began. Having been coached to the docks, we found that we were the 6th coach in line for boarding, Didn't seem like a big deal, till we entered the warehouse style makeshift terminal building, with about a dozen or so seats, a small drinks bar charging extortionate prices for drinks. The queues were extremely long and within minutes another 12 coach loads had arrived from East Midlands and Newcastle, filling the building to capacity. It was very hot and muggy, no air-conditioning, no complimentary drinks to keep us cool, no where to sit and even no entertainment. The boarding process for the first 6 coaches took two and a half hours as they only had 6 check-in desks for all these hundreds of people, so I dread to think how long it took the rest of the guests to get on board. Once on board, we were told that the wrong photos were put on our boarding cards and we had to go to Reception to have the photos changed. When we got there the queues were so very long, we just went to the cabin instead and made several attempts over the next couple of days to get this rectified, but the queues never seemed to get smaller. This remained throughout the cruise as there were so many problems with all the cabins. Below is a list of some of the problems experienced: Air con in cabins not working, so cabins were like a sauna TV not working (none of the channels were tuned in) Showers not working and when they did, the water was either very hot or very cold Telephone not working Water in taps were black for most of the cruise Toilets didn't flush properly Ceiling in cabin and many public areas leaking Queues in buffet dining room extremely long as there was only one stream in to the food, so by the time you got to it, the food had run out or was cold. Very poor quality and choice of meals in the buffet restaurant. Desserts were ridiculous !! Meals were served on plastic platters and beverages out of plastic beakers. No organised daytime activities on board for adults Insufficient announcements to inform you of changes taking place on board. The cruise news gives you one set of information (e.g: Disembarkation is via Deck 4, but the staff change it to deck 6 without making any announcements so long queues were building up on wrong decks) Total lack of communication between crew and guests. Endless long queues everywhere on the ship (buffet restaurant, reception,on embarking and disembarkation etc). Having been to reception and spoken to the Receptionists and the Social hostess, we were basically told that we were lucky the cruise had taken place at all, or we would have lost all our money as it was an act of God. What a load of rubbish !!! All these problems have arisen, because this ship is just NOT READY to sail and carry paying customers. These Front of house staff need to be trained to be a bit more sympathetic to paying customers needs and not fobbing them off, blaming the volcanic ash fallout for the problems. The unfortunate part for Thomsons is that a good 4 out of 5 people on this cruise were either first time cruisers or first time with Thomson and they have all vowed NEVER to travel with Thomsons again. We tried to tell them that this is not the way Thomsons operate, but I don't think they believed us as things were just going from bad to worse as the cruise progressed. On the PLUS side: The staff members in the restaurants and bars were amazing. They worked so hard to keep us happy. Nothing was too much trouble for them and best waitress was Contessa in the Medusa lounge. The cabin stewards were also very hard working and obliging and a big thank you to Ceacep who looked after us so well and kept our cabin clean and tidy. Food in the Orion was excellent and the waiters and wine waiters were amazing. . Best waiters were Latte and Jefferey in the Orion , Best wine waiter was Ferdinand, also in the Orion. Miss you guys!!! Game shows and quizzes are not to be missed in the Medusa lounge . The shows in the Atlante theatre were good but not yet up to Thomsons standards. I know the troupe are all new, but the quality of the shows need to be livened up to keep in standard with the other Thomson ships. The guest comediene was very good. We were very pleased to meet a lot of our "old friends" who worked on the Thomson Celebration in December and who are now on the Dream. We were very surprised when they all recognised us without us having to go up to them first. They made us feel so welcome and were always at our beck and call when we needed anything. It was also good to see Captain Roy Dearman again. The cabins were large and spacious, which we were very pleased to see, but it is such a pity nothing worked in them. This ship has so much potential, it is such a pity they chose to sail before all the problems had been sorted. They must have known about them as everything was not working from the minute we boarded the ship and as this was the first sailing, everything should have been checked before letting on paying passengers. No compensation was offered for any of the inconveniences caused, and even something small like, a £100 per person on board credit would have made a big difference at the start of the cruise when all the problems started occurring. Now, only a full refund will suffice. Being an inaugural sailing we all felt that Thomsons would make a big effort and spoil us on this cruise, but it turned out to be completely different. Read Less
Sail Date: April 2010
I was very disappointed that Thomson had refurbished this ship. But once you get past that you will enjoy your holiday. We did hear that the ship is going into dry dock after the summer season in the med. This was our 4th cruise and 2nd ... Read More
I was very disappointed that Thomson had refurbished this ship. But once you get past that you will enjoy your holiday. We did hear that the ship is going into dry dock after the summer season in the med. This was our 4th cruise and 2nd time with Thomson. I personally preferred the Spirit. Entertainment : The Thompson team do a great job. You must go and see the waiters performance, it is outstanding. This was held in the Atlanta Lounge about 11pm on one of the nights. The UK comedian was hilarious and was on twice during the cruise. The audience game shows we also very good. Our only compliant was the Spanish band the had on during our week. The were really depressing, the band they had employed for the season were held up due to the volcanic ash, so Thompson had to get a local band from Palma to work for the week. Terrible. Food : Outstanding. We only ate in the Orion Restaurant which was excellent. Drinks: We were all inclusive, and for those that have been on a Thompson Ship before and have paid for the drinks package you will be disappointed to learn that Thompson only let you have local spirits , draft beer / lager and house wine. You can also have the cocktail of the day and the speciality coffee. No more named brands in the drinks package. Ports of Call Villefranche Tender Port - for Monte Carlo We did't bother with the Thomson trips to Monte Carlo is £33 each and you can get the train ( takes 15mins ) cost 5 Euros return. This is very easy to do. Come out of the tender station turn right and follow the road round, at the last shop on your left take a left up the stairs and your at the station. You will probably see a crowd of people getting off the ship and heading for the station just follow them . Once in Monte Carole you can't get lost it's a very small place in the centre. They were getting it ready for Grand Prix, pit stops had been erected, all the seating and large screens were up, it was very exciting and one of my favourite ports of calls. We climbed the steps up to the palace and took a tour inside , the views from the palace are amazing. We had walked a far bit and decided to get the little train back to the casino, we asked the attendant if the train went to the casino , he said it did, unfortunately he failed to tell us that you are unable to get off this train, so we ended up back up and the palace again and had to get the bus back. We left about 2 pm and made our way back for the train to Villefranche and then had a drink in one of the sea front cafes before getting on the tender. Very enjoyable day. Civitavecchia - For Rome again we made our own way there and this was very easy to do. From the port gates turn right and the train station is further down the promenade on the left hand side. Again others will be going there so follow the crowd. It costs 10 euros return and you need to get off at St Peters , you will see the dome as you arrive in Rome. Lots of people will be getting off here. It takes about 45 mins. And drops you 3 mins away from the Vatican. If you haven't been to Rome before then you really need to be getting on the hop on hop off buses. They will take you round all the sites and run every 10 - 20 mins. Just make sure you allow yourself ample time to get back to port and ensure you know which train you a getting back before you leave the train station in the morning. Toulon for St Tropez and Port Grimaud , for this we did the Thompson tour as its difficult to get to by public transport. Unfortunatly the weather was not good , the Thompson tour cost £48 each. In hindsight I would not do this tour again. Wasn't really worth the money paid. St Tropez was overpriced just full off rich people on yachts. I don't know what I expected but it just didn't appeal to me. Theres not a lot to see unless you want to wander round designer shops. Port Grimed on the other hand was lovely - little Venice. A town built on water ways. Livorno - for Pisa , again we made our on way. The Thomson port bus will drop you at the main piazza in Livorno. We took a cab to the train station about 7 euros then it was about 3 euros return on the train, again it was very easy to do. Once you get to Pisa (its only about 10 mins away) you will need to take a bus / cab to the tower. Again this is about 7 euros. Pisa is a lovely place half a day is more than enough to see Pisa Barcelona , the port bus will drop you near the World Trade Centre , which is practically at the bottom of Las Ramblas. The heavens opened on this day so we only lasted a couple of hours as we were soaked to the skin. We walked up Las Ramblas and on to the Sagrida Familla took some photos, then went to the Hard Rock Cafe and got a taxi back to the ship. We do like to try and make own on way round on public transport whenever we are away, more of a challenge. Just ensure you give yourself plenty of time to get back to port. Other bits ... Play bingo on the last night of your cruise the jackpots are fab, not so good during the week I missed my TV, they only have CNN and Sky news and two films channles that only play at somthing like 3pm, 6pm and 9pm. I wished I had brought my laptop and some dvd's to watch, or music to listen to. Smoking : You are only allowed to smoke on deck , however some nights it was horrendous with gale force winds. The best spot is at the back of the ship on deck at the back of the Ladonte Disco , there is hardly ever any wind there and this door is always open even when the disco isn't, . During the day you can smoke on the Lido deck at the back of the ship. No smoking is allowed around the main pool. Read Less
Sail Date: April 2010
We're not first time cruisers and have sailed with Thomson before, so we knew we could expect good things - and we weren't disappointed. Yes, okay, it wasn't perfect, but when you consider the events that led up to it you ... Read More
We're not first time cruisers and have sailed with Thomson before, so we knew we could expect good things - and we weren't disappointed. Yes, okay, it wasn't perfect, but when you consider the events that led up to it you can understand why. Not only were all outbound UK flights grounded until the day we sailed, but Thomson Dream had spent her first few days under Thomson management on rescue mission as a repatriation ferry. The few teething problems - little things like supplies that didn't make it out to the ship in time and new staff that hadn't had time to really gel as a team - certainly didn't spoil the cruise for us. Our cabin was spacious with a double bed, good wardrobe room and a bath as well as a shower. The air-con appeared to be working fine. Our TV worked too. And although the water temperature and pressure were not so good in the evening when the whole ship was getting ready for dinner, if you had a shower in the morning it was a toasty powerful spray that greeted you. The restaurants were both good. I'm not normally one for fast food, but the al fresco grill section of Andromeda did fab cooked-to-order burgers at lunchtime. I really enjoying the Caesar salad and stir-fry you could get out there too. The Andromeda was good for breakfast too. British bacon and black pudding were on offer along with things like fruit and yoghurt,porridge and pancakes. Very impressive and everything I tied was both hot and tasty. Dinner in the Orion Restaurant was good, with a varied menu and a good selection of wines. We couldn't decide on red or white so ended up drinking the Prosecco - no complaints there. The entertainment was great. Particularly enjoyed West End Whiz - thought the Cruise Director, Stephen Guy, had a really good voice. The ship itself is in good nick. It's certainly the most modern looking and spacious ship Thomson have offered yet. Drinks were good value. You didn't have to tip for service. We enjoyed the excursions too - Park Guell in Barcelona is well worth a visit. We even had time to wander up La Ramblas and have some tapas after we got back to the ship. Tenders in Villefranche were smooth sailing - excuse the pun - the sea was like a mill pond. Most importantly, after the first couple of days the weather was phenomenal. All in all, we had a great time. It was a really enjoyable holiday. Read Less
Sail Date: April 2010
This was our second Thomson cruise after not getting out of Langton Cruise Terminal on the Celebration last year - now there's an experience to be had! We were in a party of 8 and had been looking forward to the hyped-up maiden ... Read More
This was our second Thomson cruise after not getting out of Langton Cruise Terminal on the Celebration last year - now there's an experience to be had! We were in a party of 8 and had been looking forward to the hyped-up maiden voyage. That was, until we read about the big hole. There were a lot of very unhappy people on-board and I'm sure you've read enough whinging already. Anyway, I'll just add my two penn'th. Embarkation was very badly organised. The ubiquitous ship's photographers caused a bottleneck that only exacerbated the chaotic issuing of boarding cards and registration. Still, once through, we were sheltered under a golf brolly by a very nice crew member to the shed where we played 'hunt the luggage' - an interesting cruise game seemingly devised by Thomson for our enjoyment. At first sight our cabin seemed very nice. A decent size with a reasonable bathroom. However, the only wardrobe had 4 hangars and there were no drawers for any clothes. Extra hangers were provided by the ever smiling cabin staff but this still left us with nowhere to put anything that could not be hung up. Food and service in the Orion restaurant was, for me, excellent. My wife has a slightly less appreciative view of some of the food. The one time we ventured to the Andromeda self-service (freeforall!) was one time too many. Plastic is never a good look on a cruise ship. As previously stated by others, a lot of the other facilities were not available. Foul smells. Dodgy lifts. Scary tenders etc. etc. yadda yadda As on most ships, the gym was under-utilised and quite well fitted out. Excellent saunas. I don't think that the excursions were value for money. The entertainment was not up to Thomson's usual standards. Other than that, with a bit more organisation this could be a reasonable ship. I wouldn't have thought it could ever be termed a 'flagship', unless Thomson are thinking of flying the 'Jolly Roger'. Read Less
Sail Date: May 2010
My husband and I have just returned from the highlights of the mediterranean cruise abord the Thomson Dream. Thomson asserts this is their "newest" ship. This is like saying that gummy bears are a fat free food. Technically ... Read More
My husband and I have just returned from the highlights of the mediterranean cruise abord the Thomson Dream. Thomson asserts this is their "newest" ship. This is like saying that gummy bears are a fat free food. Technically correct, yet seriously misleading. This ship was purchased from another cruise line and repainted. This hulk was built several decades ago. This was only the first stretch of the immagination in Thomson's advertising. This was supposed to be rated a five star experience. I would give an overall rating of barely three stars. The ship itself presented a host of problems. The vessel is showing its age. The elevators hold only about three people and work on only a semi-regular basis. The general vicinity of the elevators had a constant strong odor of what I would immagine to be a combination of marine diesel and engine oil. I guess I know what it's like work below deck in the engine room. The occupant of the cabin across the hall had the misfortune of having their toilet clog and flood the bathroom. They were without a bathroom for three days. They were eventually relocated when a cabin became available due to a passenger who took ill and went for medical attention in port mid-cruise. The ceiling in the hall was open virtually the whole time with buckets catching the dripping fetid water from the sewage pipes. During the day time we heard a constant racket as the pipes were worked on. The odor was not pleasant to say the least. not exactly five stars. Due also I think to the age of the ship, the buffet was somewhat difficult to navigate during meal time and left me with a deja vu type experience reminiscent of riding on a crowded subway. Similarly, the pool deck was in no way adequately equipped to accomodate the number of guests on the ship on days when most wanted to sunbathe. I found myself fighting for a space and a chair to lie in the sun. The ship was apparently ony staffed at 40% where it should have been more properly been at 60. This was with every cabin on ship filled, so the guest to staff ration must have been a nightmare for those serving the guests. On one positve note I can say that we found the wait staff and cabin attendants to be polite and gracious hosts. We applaud their exellent service. It is a shame their ship let them down. As for the shore excursions, this is where the Thomson Dream earns the title Nightmare. The brouchure for the Tunisia shore excursion looked as though it might actually be interesting. This mistake advertises a half day trip to two cities, nabuel and hammamet where you have "an hour" to bargain away with the local mearchants in an ancient market place for a variety of interesting traditional goods. The author clearly has never visited this place. We were bused to nabuel where we visited not a market place but a single ceramics shop. For a duration of not much longer than ten minutes. This did not compute with the hour advertised so we could not have imagined how it could be that the bus would leave without us. we never left the shop! The idiot left without counting how many were on the bus! We had quite a time finding someone to help us to catch up with the bus again in hammamet. There, the guests had an entire 15 minutes to enjoy the scenery. This is positively the worst travel experience of a lifetime. Fortanetly, the shore excursions to Sardina and Sorrento were well organized and went without incident. Overall rating given for this would be 2.5 stars, based on the experience and the amount of money paid. I would have to conclude this was not worth the money and I would not recommend it. I spoke with many other passengers aboard and they were also disappointed. Ironically, some of these passengers had taken Thomson cruises before and had a vastly different experience. Thomson got it all wrong this time. Read Less
Sail Date: May 2010
Firstly I would like to commend the crew, every single one, aboard this ship for their professionalism in working in what is clearly very adverse conditions! They still managed to remain pleasant, helpful and loyal to their ship despite ... Read More
Firstly I would like to commend the crew, every single one, aboard this ship for their professionalism in working in what is clearly very adverse conditions! They still managed to remain pleasant, helpful and loyal to their ship despite all the complaints and problems which were very obvious on board. The smell of sewage from the moment we stepped aboard was enough to make you gag. As first time cruisers we thought perhaps it was a smell from the port, unfortunately not, it was right outside our cabin door throughout most of the trip. Sometimes apparent in the cabin, but it hit you the moment you opened the door. We were going to complain, however, it was clear that many others had already beat us to it and that the crew and engineers were doing absolutely everything possible to resolve the issues and they were working round the clock. We decided not to allow it to destroy our holiday, which other than leave the ship, was all we could do. As the week progressed, the problems became more and more aparent, cabins being flooded with sewage problems, the smell in various areas of the ship - oddly sometimes it moved briefly to other areas, but it always returned. The carpets, which I have since been told were all new, were stained badly everywhere you went and there were large blowers trying to dry areas out, it suddenly becomes very clear that their are leaks causing these stains throughout the whole ship. We overheard people complaining of air conditioning problems also and in the main theatre there was one particular seat that constantly was dripped on - this area was not cordined off until the last night despite clearly being soaking wet. Some passengers could not bear it any more and chose to disembark and stay in hotels - can't say I blame them. I am thankful I was not there with young children or elderly parents as some were as this ship is clearly not the luxurious ship it is billed to be. The unrest grew as the week progressed and whilst you appreciate that some people are just 'serial complainers' you couldn't help feel that they were justified in their annoyance. In my opinion, Thompson management have handled this situation very badly. Once you become aware that this has been an ongoing problem and was a problem when the ship was previously the Costa Europa you start to question WHY were we not infomred of this/give alternative bookings etc etc? This ship should have been kept in dry dock until ALL issues were properly resolved. We were only there for one week, and I have to say it is the crew on board who I feel for the most, they are there day in day out for months on end having to listen to these complaints from every new set of passengers whilst living in these sometimes torrid conditions. They deserve a medal - Thomson have quite literally dropped them in the shit! Read Less
Sail Date: May 2010
We have sailed a number of times with Thomsons and always found them of a style that suited us even if the ships were not the best afloat. We booked the Dream hoping for the same service but with a higher quality ship. I read all of the ... Read More
We have sailed a number of times with Thomsons and always found them of a style that suited us even if the ships were not the best afloat. We booked the Dream hoping for the same service but with a higher quality ship. I read all of the reviews before we went and I assumed Thomson would have put them right. We joined in Palma with no delays,a slick transfer and onboard the ship within 15 mins of arriving at the ship. as we walked on the ship we were hit by the terrible smell that has already been discussed. However as we got away from the entrance the smell reduced and by the time we got to the cabin no smell at all. The cabin was very good and without doubt the best in the Thomson fleet. Next problem was our cases took 5 hours to reach us and then only after I went looking for it, another passenger waited 7 hours! The public areas were all pretty impressive including all the restaurants and bars. We experienced no queuing in any of the self service restaurants and the food of a good quality. We never had to wait long for a drink in any bars. We also never had trouble getting a sunbed but as in most hotels people did reserve beds for long periods, I suspect some people went ashore with beds reserved. The entertainment was superb in the theatre and lounge, those people work so hard. Other problems we encountered were a banging door which drove us mad, we identified the door as a crew door that was next to the Orian restaurant, it banged every few seconds day and night, despite complaints to reception and the restaurant it continued throughout the trip. The plumbing was not great and A/C could have been better. Overall we enjoyed the holiday despite the problems but we were lucky and away from the smelly areas of the ship. If we had one of those cabins we could not have stayed on board and the holiday ruined, those people affected should get full compensation. Would we go on the Dream again, yes without a doubt if Thomsons get these problems sorted Read Less
Sail Date: May 2010
After sailing on the Thomson Celebration we were really looking forward to sailing on the Thomson Dream which was being pushed as Thomsons 5* ship. We were told this ship had been in dry dock and all cabins had been refurbished and the ... Read More
After sailing on the Thomson Celebration we were really looking forward to sailing on the Thomson Dream which was being pushed as Thomsons 5* ship. We were told this ship had been in dry dock and all cabins had been refurbished and the ship had been modernised ready for its first voyage with Thomson. I think this is where Thomson started dreaming. We embarked the ship on the 18th May at Palma, every thing went very well and we were on board within 10 minutes. Once on board at deck 6 the first thing we saw was a panel of the wall revealing pipes and insulation. First impressions not good. As we are being shown along the passageway to cabin 6111 the strong smell of sewage was disgusting. Inside the cabin the smell of sewage was just as bad and we already new this was a big mistake choosing this ship. I reported to customer services on deck 8 about the smell and they looked at me as if this was unusual and said they would have it checked out. I knew at this point that nothing would be done, and i was right as the sewage smell was with us for 7 days. This problem cannot be rectified when returning to a port this ship will have to be taken out of service in dry dock to have pipe work, toilets etc checked. All through the cruise on various decks you would find buckets catching dirty water coming from ceilings and large heavy duty blowers attempting to dry carpets. On the last night when all cases had to be put out ready for collection a pipe from the pool on deck 9 started leaking. The water brought down ceilings on deck 8 and some people had to be evacuated from their cabins in the area concerned. On checking with the customer services i was told that everything was under control, yet there was still crew members running about like headless chickens. The water then moved down to deck 7 and flooded the carpets and started running into the lift shaft, this was becoming more like the Titanic. Cabin accommodation was very poor, drawers were broken and would not open which meant you had to live out your suitcase. Moving on to the good things. All crew on board are first class and cant do enough for you. The Ocean Bar is very good and both Troy and Michael are excellent always remembered your name and your drink. The Orion restaurant which is waiter service is also excellent, first class food and a big thanks to Aris and Rio for their excellent service you never had to wait. The ship is the only problem everything else is good and the Thomson excursions are worth every penny. This ship has definitely gave Thomson a bad name ad it will take a lot to get their reputation back again. Read Less
Sail Date: May 2010
We were really looking forward to our cruise on board Thomsons new 'Flag ship' The Dream which left Palma on Tuesday 11th May 2010. On arrival, I was disappointed to observe that this 'new' addition to the Thompson ... Read More
We were really looking forward to our cruise on board Thomsons new 'Flag ship' The Dream which left Palma on Tuesday 11th May 2010. On arrival, I was disappointed to observe that this 'new' addition to the Thompson fleet looked decidedly shabby with dented exterior and visible rust. I am of the view that the publicity material is somewhat misleading. I was mistakenly looking forward to holidaying on board Thomsons new ship, only to discover that it was 'new to Thomsons' and was in fact over 25 years old! However, this was nothing compared to the problems that we were to experience during our two week cruise. On embarkation I detected a slightly unpleasant aroma and asked the couple with whom we were holidaying if they had noticed it too, which they had. Not put off, we made our way to our cabins which were very clean, spacious and well equipped and we commenced our holiday with great excitement and expectation. On a positive note, for the duration of our cruise the cabin, bar and waiter service was exemplary. Without exception, every member of staff was polite, eager to please and effcient, nothing was too much trouble. The food in the Orion Restaurant was absolutely delicious and the entertainment enjoyable. Our complaint is entirely to do with the plumbing and sanitation system, which is a fundamental and vital function that, at the very least, you would expect to be in full working order. It didn't take long to realise that there were serious problems. The water supply to our cabin was cut off several times, and the slight aroma that we had initially detected gradually worsened as our holiday progressed. The toilet facilities in both the cabins and the public areas were often out of order, and on one occasion as I entered the toilet block adjacent to the pool area I found the floor flooded, with one toilet overflowing with urine and excrement. The ships problems became the main talking point between fellow guests, everyone was absolutely appalled by the now obnoxious smell that permeated every floor to a point where guests were walking with their hands cupped over their faces. There were leaks and floods everywhere, and our walks around the outside deck were often curtailed and blocked by barriers preventing access to either flooded areas or work in progress. There is no doubt that there were major plumbing issues that simply could not be rectified whist the ship was in use. I could not wait for my holiday to come to an end as I was seriously concerned for our health due to the inadequate and inefficient sanitation and plumbing systems. Lastly, I am afraid that I would not wish to cruise with Thomson again, and would certainly not recommend the Dream to anyone else I know. Unfortunately, the Dream turned into a Nightmare on the Med!!! Read Less
Sail Date: May 2010
I have just returned from 7 day cruise on the Thomson Dream. When we arrived at Palma harbour the ship looked impressive, thats when the dream stopped. When you arrive on board the first thing you are greeted with is the smell of sewerage. ... Read More
I have just returned from 7 day cruise on the Thomson Dream. When we arrived at Palma harbour the ship looked impressive, thats when the dream stopped. When you arrive on board the first thing you are greeted with is the smell of sewerage. When you complain you are told the engineers are working on it, after three days you are asked not to hasstle the customer services desk as there is nothing they can do as the engineers are doing everything they can to resolve the problem. Next a letter to all the cabins from the captain to say there is no health hazard. Excuse me but if toilets are backing up, cabins are flooding, stairways closed off and a continual smell of sewerage I think there is a health & safety problem. Thomsons should have flown a director or manager to the ship to assess the problems at first hand. This is a tired ship with broken chairs and sunbeds on deck, I got a chair once on the lower smoking deck in seven days. The tables on deck around the pool are dirty and must be 10 years old. the buffet you have to queue for low grade food on plastic platters with tea stained cups. The only top class meal we had in a week was in the grill bar were there is a £20 supplement. Things were so bad that one of the customers called a meeting in the theatre which was attended by several hundred passengers much to the embarrassment of the Thomson staff. Thomson input ZERO. I don't think there is any point on reviewing anything further about this ship as from what you are reading it wouldn't improve your experience. I have no doubt people will say things were not as bad as I am making out. Question 1 Did you smell sewerage in your cabin or corridor. Question 2 Did your cabin flood. Question 3 Did your toilet back up. Question 4 Did your toilet not work for up to 3 days. Question 5 Did they close the stairway from your cabin and remove ceiling panels. Question 6 Was the food of a HIGH standard not adequate. Finally all I can say to Thomson's is you are very lucky you were not dealing with american customers as you would now be facing a lot of law suits. I will never travel on a Thomson cruise again as they are selling holidays not fit for purpose. Make your own mind up & GOOD LUCK! Read Less
1 Helpful Vote
Sail Date: May 2010
As a first time cruisers aboard the Thomson Dream, i can only reiterate previous reviews - this dream holiday was an absolute nightmare! The stench did hit you as soon as you boarded the ship and only got stronger throughout the cruise, ... Read More
As a first time cruisers aboard the Thomson Dream, i can only reiterate previous reviews - this dream holiday was an absolute nightmare! The stench did hit you as soon as you boarded the ship and only got stronger throughout the cruise, as the sewerage leaks just got worse. Plastic sheeting and buckets were everywhere collecting waste, by now the smell of ammonia was breathtaking! These problems affected cabins as well. I unfortunately had the disgusting experience of waste coming back up through the drain in the bathroom. I would add I was actually using the hairdryer at the time. The standard in the bathroom and the cabin, which was an outside plus, was really poor and definitely not 5star. Stained furniture, bathroom fixtures and fittings were so worn the base metal and rust was exposed. The carpet was also stained and wet. Engineers came to fix the heating/air conditioning and informed us that we had had the last spare part and that they could not keep up with the all the problems because of lack of parts and the volume of repairs needed. The list of complaints were endless but these issues stated were serious issues that made the ship in my mind, and judging from the other reviews, a serious health hazard. I also agree with other reviewer with regards to the standards of food, service and public facilities, they were not what you would expect from a 5 star ship! How Thomson are allowed to promote the Dream as their luxury flagship is a blatant misrepresentation and I think they should be held accountable, for the distress and disappointment they have caused. I for one will not be booking a holiday with the Thomson Company again. Read Less
Sail Date: May 2010
Review on the Thomson Dream cruise "Mediterranean Explorer" sailing from Palma May 4th 2010 To help readers get a clear and unbiased view of the Dream I will avoid issues related to Computer problems at airports and volcanic ... Read More
Review on the Thomson Dream cruise "Mediterranean Explorer" sailing from Palma May 4th 2010 To help readers get a clear and unbiased view of the Dream I will avoid issues related to Computer problems at airports and volcanic ash delays since they are not under the control of Thomsons. Initial Impressions In the coach travelling from Palma airport we were delighted to see the ship lit up beautifully in the harbour with almost as many lights as Palma cathedral. She really looks great from a distance with the "classic" cruise ship look which makes her stand out among the boats and ferries. We arrived at the quayside reception terminal where we were processed and taken aboard very quickly and delivered to our cabin(15 mins). The cabin (Deck 6 outside plus) seemed a huge step up from the Destiny which we sailed on last year and the Spirit which we sailed the October before. Spacious wardrobes and a number of small drawers allowed storage space for all our clothes even a space for storing our suitcases, and empty hand luggage went under the bed. Sadly as other reviewers have noted there are no areas in the wardrobe suitable to hang long dresses, but there was a rail above the case storage area which my wife was able to drape her dresses over, and this area was then neatly hidden by a curtain. My wife also pointed out that the hangers were not of the type that you can hang items with loops on them so stick some hangers in your luggage of this type if you might need them. First Steps On board We were starving after our long journey so we made our way up to the Andromeda Restaurant to get something to eat. During this journey I began to suspect all was not well. We passed a number of crew members on the way to the restaurant and not one looked at us or said "Good Evening". Now that may sound like a trivial thing to some, but I remember our first cruise on the Spirit and the friendliness started from the moment we arrived on board. The restaurant is a large buffet, make sure you enter by the right door otherwise you will need to walk all around the buffet before you can collect plates or cutlery. The food was reasonable quality but cold and again the staff seemed detached and distant, with no one asking to help or even saying "Good Evening". We then explored the ship visiting the disco which was the only place with many people around at that late hour for a nightcap and a quick dance to make us feel we had done something with the first day of our holiday. Then off to sleep in our very spacious and comfortable bed. First day..all at sea! The weather was distinctly windy and the sea choppy when we got up and made our way for breakfast at the Andromeda Restaurant. It was soon announced that since the weather was so bad the lifeboat drill would be held indoors, which raised a few eyebrows. We had just worked out where our muster station was and were making our way to the right deck when an announcement was made that some people should meet in the theatre, some in the ballroom and so on. We found ourselves in the ballroom and the assembled crowd had a quiet smile at the chap with "B3" on his life-vest when everyone else in the room had "A7" on theirs. When his mistake was pointed out he disappeared chuntering to himself! Drill passed with the usual "all in the same boat" jokes and a new one about "as long as the emergency happens while we're dancing..." and we dispersed. Down in the bowels of the ship. At this point the first real problem was noticed. When we got back we found our toilet wouldn't work so reported it to Customer Services. The weather got increasingly rough and I felt distinctly unwell. After an hour or so a crewman in immaculate white overall called to repair the toilet. Unfortunately I was lying down on the bed by now while the man worked away at the toilet. Fortunately dear readers you cannot experience the smell but believe me combined with the seasickness it resulted in suffering. The crewman was joined by two others and a machine which made a noise like a cement mixer. Whether due to the stench or to allow more working space our cabin door was kept open. I lay on the bed and dozens of people passed along the corridor staring in to the cabin to find out what the noise and smell was. After some time the repair crew left us...but the smell didn't. My wife phoned customer services and asked for someone to clean the bathroom, while she took her ailing husband down to the infirmary on Deck 3. We were greeted by the ships doctor, who had a strong Russian accent and who we later nicknamed "Dr Meeeerkat", who gave me some tablets and ushered us into a waiting room to "Seet for fifteeeen meeeneets" . Unfortunately,I was unable to benefit from the tablets as they didn't stay down long enough. I hadn't been given a receptacle so grabbed a nearby wastepaper basket and was regaled by my wife's peals of laughter. Apparently I looked funny with a wastepaper basket on my head. For some reason I didn't see the funny side. Fortunately a wonderful Geordie woman who had visited the infirmary in search of medication for her ailing husband soothed me by saying "Ya poor thing pet!" which improved my spirits a little. Eventually an injection was administered, we returned to our cabin where our wonderful housekeeper Aloysius had scrubbed the bathroom and things smelled quite a lot better. I slept like a top while my wife raided the mini bar. Not bad for two days on board, but back to the review. Accommodation. We had an Outside Plus cabin but the plus didn't include water, or use of the toilet from time to time, in others it didn't include air conditioning, apart from this the cabins are perfect. They really are very good and the bed we had was great. The picture window was huge and offered a great view. Dining The best place to eat is Sirens at the top of the ship because the whole thing has the Thomsons feel. Warm plentiful food, reasonable queues, and helpful waiters. Andromeda has a disorganised feel, often cold food, and quite long queues at peak times. Orion has superb food, and the waiting staff work hard to make a good experience in a room that sits 1,000 diners at a sitting. Unfortunately, the air conditioning is very poor which makes dining there in certain areas, akin to a gourmet meal in a Turkish Bath. The Open dining system may appeal but seems impracticable as most people arrive around 8pm en-mass which results in queues and stressed waiters. The Magnodrome The closed roof was a boon on cool days, unfortunately on a day that it was opened a wheel fell off the mechanism and I saw several of the "Men in White" trying to get the wheel back on and close it. The Shops The shops are very good, one of them (clothes shop) is the coolest spot in the ship literally because the air conditioning works really well there! Wide range of jewellery, perfume, clothes and duty free. The Bars Too few staff quite often, some worked much harder than others, and some were more pro-active than others. Theatre The Atlante Theatre looks superb, but with three waiters in there at 30 minutes before the show starts it can be difficult to get a drink, this improved towards the end of the week when we had four staff! The shows are good, a little less polished than Thomson usually deliver but that will come with time and the Entertainment Staff give 110% with a special mention for Naomi who is as talented as she is beautiful! People The main topic of conversation on board was the fact that the Dream had been "sold" to cruisers as a New Ship, which she patently isn't, also the abysmal AI choice was commented on and the toilets, air conditioning and water problems. Oh and how brilliant Stephen Guy is! Conclusion The Dream is a step up in looks and potential facilities from everything else that Thomson has, but she should never have taken paying passengers until the air conditioning (a long standing problem from her days as Costa Europa), water supply, and toilet facilities were working 100%. As it is this tarnished version of the Dream will sour many people off cruising on her, and Thomsons ships in general. The Draconian AI drinks package, especially for paying customers, is also a "killer". Come on Thomson you say you listen...listen and do something now, including some sizeable refunds or discounts for the poor guinea pigs who sailed on her first few cruises. Read Less
Sail Date: May 2010
Bear following words in mind when I tell you about our experience of the Thomson Dream cruise ship and our "deluxe" cabin on deck 9... "Welcome To My World", - the Thomson television advertisement, featuring the ... Read More
Bear following words in mind when I tell you about our experience of the Thomson Dream cruise ship and our "deluxe" cabin on deck 9... "Welcome To My World", - the Thomson television advertisement, featuring the dulcet tones of Jim Reeves. "Thomson Dream. It's our biggest and most luxurious ship yet" "But it's got a few surprises in store, too" "the kind of trimmings you'd expect from a top-drawer hotel" "pale wood furniture" "bold feature walls" - extracts from the Thomson web page describing the Thomson Dream. If your "World" features the overwhelming, nauseating smell of raw sewerage, all pervasive, clinging and nostril blocking. If, in your "World" your idea of a "top-drawer" room is something akin to a tatty, low budget motel from the 1980s, featuring your "deluxe" toilet swimming to the brim with raw, floating poop (despite having a paper band around the lid saying it has been sanitised for your convenience), your cabin bathroom carpet stained with only goodness knows what and fluffy around the edges with previous occupants, ahem, personal hair. An old stained uncovered duvet, slung casually in one corner of the shabby orange sofa-bed that your teenager is supposed to sleep on for the next 7 nights. Used coffee mugs, crumbs and old receipts left on the dark, dark old fashioned furniture and stains on the cabin walls from ceiling to floor where leaks and spillages have left their marks. This was the "deluxe" cabin we were proudly shown to on arrival on the Thomson Dream. If, in your "World" your ideal cruise is 7 nights on a ship with all the style of an aged, commercial North-sea ferry, its corridors ceiling panels selectively removed to allow buckets to collect the drips and dehumidifiers roaring away on the carpets. Facilities complete with motorway service station style cafeteria with long queues and food served on institution style melamine "plates" in the "Andromeda" restaurant and actual crockery in the "Orion" restaurant - except that it is so scratched and worn from eons of use and dish-washing, that it may as well have come from some old staff canteen. If this is your "World" then this is the cruise ship for you and I recommend it to you heartily. The source of the filthy miasma which permeates the whole ship, (a health hazard?) we were told by a member of staff at reception, is due to a fault on the sewerage holding tanks, which will not be quickly repaired as the parts required are not readily available due to the age of the ship, which dates from the mid 1980s - hence the decor and general worn appearance. We lasted approximately 4 hours on this barge, choking back the nausea caused by the smell. We managed to get off at Palma before it sailed forth in a buzzing haze. Our cruise ruined, our teenager in tears, our special anniversary and birthday at sea would not be celebrated how we imagined, our lovely clothes unworn, our fantasies of visiting Pompeii, Toulon, Barcelona unrealised. We were not the only ones who got off this ship before embarkation. We found our luggage ourselves - still on the quayside after many hours (which was another source of complaint from passengers who wanted to get off and see some sights in Palma, but couldn't as they waited for their luggage to be delivered to their cabins). The ship's crew seem absolutely fed-up to the back teeth trying to fend off the same complaints week after week from disappointed and angry passengers. In the short time we were on Thomson Dream we heard misery after misery and tales that would make your toes curl, but others' experiences are their own and not for us to disclose. Our only rating is for the long-suffering reception crew who not only have to live with stink from the sewerage but also the stink from the passengers. Mutiny seems over-due. "Welcome To My World" built with YOU in mind? Thanks Thomson! Read Less
Sail Date: May 2010
Having read the early reviews it was with some trepidation that my wife and I boarded the Dream for the Med Explorer cruise. This was our first cruise and has been rebooked as we had cancelled the Island escape because of the volcano. ... Read More
Having read the early reviews it was with some trepidation that my wife and I boarded the Dream for the Med Explorer cruise. This was our first cruise and has been rebooked as we had cancelled the Island escape because of the volcano. First impressions were generally good. We quickly went through the large boarding area on the dock and left our bags which were to be taken to the cabin. We had an inside cabin on deck 6. This was roomier than we expected with enough room to hang and store clothing and shoes. The bathroom had a shower with a plastic curtain and large sink. We noticed the cabin was very hot and the thermostat read 84 degrees. I turned it down to 70 (there was no way to turn the AC off) and we went to explore. It was then we first noticed the strong sewerage smell. This went up the stair wells and was noticeable on all decks. We went up to the Andromeda on deck nine for a drink, we were AI and we were already aware from this board of the restrictions. One cocktail of the day and Long Island Ice tea. We walked through the buffet area which has three seating areas and a long food service area There is a smallish pool and sun beds around and seating areas on two decks. We got a drink and went to deck 8 where most of the entertainment took place. The theatre was large and had plenty of seating and had an upper balcony. The main lounge, the Medusa, again was large with a stage and dance floor this was where the game show and house band played. There was smallish bar in the far corner The Argo lounge held a classical duo, but no bar, The Ocean bar usually was home to a trio playing easy listening tunes. Then there was a smaller bar next to the casino. There is a piano in this room but I never it heard it played. There are a few expensive shops and the photo area near the casino. The casino has two roulette wheels, two black jack tables a stud poker table and various bandits. Deck four had the waiter service restaurant the Orion and on deck 11 was the Sirens buffet and in the evening the a la carte Grill this is on the same deck as the covered pool area. First impressions were good It appeared large and in a reasonably good state of repair We returned to our cabin and the bags had arrived. By now the heat had risen to 89 degrees. It was so hot I wafted the door to try and cool it. We went to customer services on deck 8 to explain the problem but had to queue behind others who had the same problem. I was told it was ship wide and engineers were trying to sort it. In total I spoke to them on five occasions and it was only on the third day did someone come to our room. In the meantime I turned the AI to its highest level and this produced cool air so we were able to sleep that night. Every time I went to reception there were usually two or three guests complaining about something. One elderly lady was demanding to see the captain about her cabin she was so angry she was asking for a full refund then and there! Then came the noises in our cabin. We had a constant sound of gurgling water running through pipes and the loud sound of the engines throbbing away. We knew we could do nothing about this. Fortunately my wife had brought earplugs for my snoring so we both used these to muffle the sound The sewerage smell remained and did so for the whole week. Food We ate at all the restaurants and booked the Grill twice. The Andromeda always had long queues. This is because it is badly set up. The hot food is in the same line as the cold food. So even if you only wanted bacon and eggs in the morning you still have to wait behind everyone else. The food was generally lukewarm once we sat down. That is if you could find a seat. More often than not groups of hungry plate laden cruisers were seen looking desperately for somewhere to sit. Sirens only open in the morning and afternoon, it also supplied tea. This was the more pleasant of the two buffets but still had the problem of queues, and nowhere to sit. The sandwiches in the afternoon were lovely though. Plastic plates were in abundance and plastic mugs for tea, thought we were in Benidorm. We ate four times in the Orion. Service was mainly good though the wine waiters seemed to ignore us when we told them we wanted house wine. After the first glass we didn't see them again and had to flag them down if we wanted another drink. The food here was a little better though it was bland and poorly seasoned. It was also cold! We were told the food had to be transported a long way from the kitchen. On one occasion I had finished my first course and the second was put on my plate before my wife had finished hers. We then had to wait 25 minutes for our dessert. The late night buffet was chips pizza, curry and rice. Sort of thing you would expect after a few pints in town We had originally only planed to use the Grill once because of the extra cost. The food here is far superior to the rest of the ship. Given that this cruise is advertised as 5* I had expected this quality and level as service as a given for the whole ship. Even the house red was a much better quality. If we could have afforded it we would have eaten here every night but stretched to twice because we could not put up with the queues. Another guest commented (he did not know we had dined there) that he had been to the Grill and this was what he had expected every night as part of a 5* experience. I have been five star and 4* AI in the past with Thomsons and would rate the food overall as 3* at best. Entertainment The shows in the theatre are very slick and professional. The downside of this is there is no warmth to the shows. There was little interaction between audience and performers giving a feeling of sterility. The shows included Abba and Boy bands which I don't think catered for the majority of their guests who probably hadn't heared of either. The best of the performances was the show themed on Paris and Venice. This was because the audience was more engaged The comedian on for two nights was excellent. Medusa held the game shows at night, bingo and dance classes in the afternoon. (I took part on stage in one game show and tried the dancing). The staff doing this are distracted don't seem to want to be there, I got the feeling that the guests are a distraction and detract from their own importance and talents. It appears they view the Dream as a stepping stone onto better things. Two members, Brett and Naomi, told other cruisers that she was going to be the next Davina and he would have his own show on TV in a year or two. Sorry both but you both have the personalities of dead fish and Brett if you read this please could you learn to say "you" it is not "ya" or "yer" it is you. Whenever he took a show or quiz we had to leave the room. The musicians are very good, particularly the classical duo. However we could listen to all their sets once or twice but not the same songs and tunes every night. The only escape was good conversation with acquaintances. The casino has a double zero on the roulette table increasing the house edge so beware Medical staff On deck 3. We found they were helpful and sympathetic. On the Wednesday we had a rough ride and there were many sea sick travelers. My wife had to have treatment and they were great. Trips We went to Monaco, Florence Rome and walked around Corsica and Palomas. Monaco is simple to do alone (as is Nice) the train station is about 200 yards along the seafront and travel cost only 5 euro return. In Monte Carlo we found a great back street restaurant and then enjoyed watching the crowds from the Cafe de Paris with a 6 euro cup of coffee. It costs ten euro to go into the casino. Florence We decided to go alone, taking the Thomsons bus at a cost of £64. Beautiful city. Lots to see. Try and eat in the market if you can all the locals were in here for lunch. Rome The highlight. We went on the bike tour with Dominic. He is on deck 6. (We would not have known he was there if we had been on any other deck as Thomsons do not promote him in the newspaper). We cycled to the train station which was about a mile. Dom sorted out the tickets. The cycling in Rome was mostly flat with two small climbs. Car drivers were courteous and allowed us right of way We saw all of the sights and travelled mainly through the back streets including Piazza Navona and other smaller piazzas. We had time to stop and eat. Great views from the Palatine Hill and Borghese Park. We spoke to people who had taken the bus tour and they only saw three sights, St Peters, the Coliseum and the Pantheon. Thanks Dom for making our holiday worthwhile. He runs bike tours for all destinations. Corsica Looks like a lovely place to stay. Just a walk around the Ajaccio was enough to tell us this was a possible future holiday destination. Palamos Non descript town. A few nice shops. Cannot understand why the ship did not dock in Barcelona. This was two hours by bus away and meant another huge cost to travel with Thomsons. As we had been there before we gave it a miss. (Disappointing to note the ship docks there in next weeks cruise). The trips have to be booked 24 hours in advance. There is little info for those who want to travel independently egg the only notes on free transport from docks were included in the newsletter the night before docking. There was no info on trains, buses etc. The cost of trips were astronomical but as most cruisers were what I would describe as a captive audience as many would not try and go it alone, no doubt this is a money spinner for Thomsons Fellow guests All the other cruisers we met were lovely. My wife is 45 and I am 51. This made us in the youngest 5% of those on board. I mean this as no disrespect to those we met but it felt like we were in a floating nursing home. One guest commented that she had seen more specialist medical equipment on board that she sees in a week at work as a medical professional! We did not hear a positive comment from any other cruiser. During any conversation we struck up the other person would always observe how mediocre everything was without any prompting. Many on board had been on several trips and said this was the worst they had been on and that we should discount this as cruising was usually a special experience. Other Thomson ships were said to be far superior. Smoking outside takes place anywhere. There is nothing worse than sitting and relaxing during the brief periods of sun on deck to find someone lighting up next to you. We had to move seats on more than one occasion because of this. Every guest we spoke to did not receive the £100 on board credit as advertised in the brochure The waiters and bar staff were friendly and helpful and were the best part of the ship. So given the poor food, the queuing, the cost of trips the noise, the smell the entertainment 50% of the holiday was poor. The destinations saved it from being a total disaster We would not cruise again given this experience Read Less
Sail Date: May 2010
Today, just got back today from a 1st time Thomson Cruise aboard the "new" ship Dream. Please be aware, this is merely a re branded ship from a previous cruise company Costa. Thought it would be nice to share our views with ... Read More
Today, just got back today from a 1st time Thomson Cruise aboard the "new" ship Dream. Please be aware, this is merely a re branded ship from a previous cruise company Costa. Thought it would be nice to share our views with other potential cruisers. We are a couple of fifty somethings, but extremely youthful in in mind & spirit. It is not the first time we have cruised, having patronised the wonderful Royal Caribbean & Princess Cruises. We quite frankly did not expect this cruise to live up to the experiences enjoyed in our previous 1st class experiences. We were to be fair, not as disappointed as we thought we would be. Yes the ship is much smaller than our previous cruises. Yes there are still branding showing the previous Costa influence. Pictures and etched mirrors depicting evidence of this previous owner. The Ocean bar, was small but intimate. The Andromeda self serve buffet was badly placed in one straight line. Which meant that long queues were inevitable. The deck area was small with little shade, but had a small poolside bar & grill. The Sirens buffet on deck eleven was much better placed and is recommended. This is situated near to the other small seawater pool and has a grill area on deck also. Highly recommended are the lunch grills and omlette facilities at breakfast. After noon tea is also a special treat and worth trying. But watch the waste line. Watch the amount of food that gets selected and trashed. The Orion restaurant was large, hot, but full of happy staff, willing eager and obliging. Special thanks goes to Edgar, Ling & Evan who went out of their way to ensure we had the best advice on the evenings menu, the wine. They were also accommodating when allowing us to keep our party of six together for dining. They especially remembered our likes & dislikes. The Medusa Ballroom was great for late evening cabaret after a showcase performance in the theatre. The productions were polished, professional and often funny & moving at the same time. We loved the Cruise Director & his team of extremely talented singers & dancers. Special mention to ballet boy (not sure of his name), but he was so adapted to singing and dancing in the musical theatre genre. All the dancers and singers were a joy to listen to. Switching from contemporary numbers to the classics, show tunes to films. Le Mis to Miss Saigon. Ah what a joy. The only down side to this experience was the poor plumbing & dreadful stench of sewage on the stair wells. Also the fact that often times the public loos were out of order, necessitated an trip back to the cabins. The bathroom facilities in the cabin were old & tired and need replacing. Our bath was chipped, scratched and had rust marks. Not acceptable. Also often the toilet had no water and could not be flushed. Occasionally the basin ran dark water, splashed with rust or black gunge. We were luckier than the people on the interior cabin opposite, they had no water in their cabin for days. All in all you get what you pay for. But we had a grand time despite our little grumbles. Hope you enjoy the benefit of this review. Do not let it put you off cruising. Am sure these little hiccups will be sorted out soon. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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