1 Helpful Vote
Sail Date: March 2019
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on ... Read More
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on room allocation due to being given wrong room number belonging to another couple with very similar names. Rectified before boarding boat and luggage arrived at right room. Our outside cabin on level 6 was plenty big enough for two, plenty of storage and kept clean by very attentive crew member. Food: Self service Sirens and Lido were okay, but sometimes over busy. Didn't seem as much choice as previous cruises. Orion waiter service was generally better, although two incidents of less professional service by one waiter who rushed us on Captains night but allowed others different service and then on final night a wine waiter who was busy doing other tasks rather than keeping our glasses full. Food in Mistrals pretty decent apart from Captains night when it was pretty dire. Also ate one night in Mistrals for the birthday celebration meal. Excellent service and good value. We were all inclusive and upgraded our drinks package. We thought this offered us wider variety and good value for money. Bar staff were excellent and only on a couple of times did we experience any delays in being served. All the music entertainment was pretty good. Not all to my individual taste but pretty good all the same. The shows in the Broadway Lounge were really good, including the guest comedian. The ship is old, but clean and well looked after. Sun beds can be difficult to find on sea days. Overall we would go on the Dream again but on a different route. Madeira was superb but the Canaries hold nothing new for use. Read Less
1 Helpful Vote
Sail Date: March 2019
I booked this trip with my friend two months before departure, paid 800 pounds each, all inclusive package was not included though. My experience on board the Marella Dream was very nice. I enjoyed every single day, ports of call are quite ... Read More
I booked this trip with my friend two months before departure, paid 800 pounds each, all inclusive package was not included though. My experience on board the Marella Dream was very nice. I enjoyed every single day, ports of call are quite interesting, sunny, good food, not too expensive, incredible fish! trust me!. The Marella Cruise is a very old vessel but STAFF is a perfect 10, so polite, so friendly, so amazing. What I loved the most about the entertainment on board was the BROADWAY LOUNGE shows, OH M.Y G.O.D ~ it was beyond espectacular. Those guys are extremely talented, their singing, dancing, acting was brilliant. Highly recommend it. Also loved the comedy show by Peter Piper. Food on board was okay, some meats were like dry, and desserts (cakes and stuff) were not wow but who wants to add extra calories anyways... There were lots of healthy options, no complaints. Honestly, time on board was beautiful but next time I would just choose a LARGER, NEWER cruise. Marella Dream is an old vessel and maybe this is its last year in service, who knows. I have good memories. Depending on how much you pay, GO FOR IT! Read Less
1 Helpful Vote
Sail Date: February 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
3 Helpful Votes
Sail Date: February 2019
Have been on a similar cruise with the Thomson Spirit a number of years ago, my wife and I fancied doing it again as all ports don't require tender and are close to facilities. Pros:- 1) The ships entertainment team is FANTASTIC ... Read More
Have been on a similar cruise with the Thomson Spirit a number of years ago, my wife and I fancied doing it again as all ports don't require tender and are close to facilities. Pros:- 1) The ships entertainment team is FANTASTIC ! The shows are west end quality. 2) The food is excellent both in the buffets and the Orion restaurant. 3) The cruise is fairly good value for money. Cons:- 1) The ship is a little tired and has no central atrium so difficult sometimes to find your way around. 2) The training of reception staff could be improved (except Vic who was brilliant). For example, we found an overcharge of 87 euro's one evening on our account. We had been charged for a spa treatment not taken. After speaking to someone on reception, we were asked to return the next day when it would be resolved. We had to go back the next day, be escorted to the Spa, where the problem was resolved. However, we feel that 1 stop should have been enough. We should just have been informed the next day that it had been corrected. The worst issue though was with the laundry package. We booked a bag of wash and fold for 14.95 and it clearly states returned on the same day. When we returned to our cabin late in the evening our laundry was not returned. I telephoned reception just to advise that it had not been returned (not because I needed it returned) and was told by a staff member that it was not returned the same day as I had not booked same day service on the other side of the form. I tried to advise that this was a separate service, but he was insistent. I was made to feel as though I was stupid, so decided to go to reception and show him the form. He compounded the issue by stating that as well as the 14.95, I also had to pay each of the individual item prices on the other side of the form. I was furious at his condescending and patronizing manner in trying to explain something that was clearly incorrect. It was at this point that another member of reveption staff intervened and told him he was wrong and found that my laundry had been inadvertently left in a locker and it was back in our room within 30 mins. Better training of staff definitely required here. 3) 8am check out is unreasonable. Especially when you have to leave your luggage outside your room the night before. Reduce the room services from twice a day to once a day freeing up housekeeping staff and let us check out a little later. 9am would be a little more civilized. 4) And finally, please fix the air-conditioning in the Orion restaurant. It was stifling all week. Read Less
13 Helpful Votes
Sail Date: February 2019
Well having read previous reviews we booked this last minute cruise with some trepidation. However, we were pleasantly surprised to spend a weeks break from the dreary, cold English weather on a lovely ship, (yes, it's old) but the ... Read More
Well having read previous reviews we booked this last minute cruise with some trepidation. However, we were pleasantly surprised to spend a weeks break from the dreary, cold English weather on a lovely ship, (yes, it's old) but the staff on board are fantastic. There was a great selection of food every day and the Marella show team (a group of 10 singers/dancers) were amazing. Every night we were treated to a fabulous show in the Broadway lounge. On 2 nights there was a visiting comedian and also a very professional opera duo. The entertainments team worked tirelessly to keep us all amused and the resident bands were also very hard working. The pools could do with updating and yes, the ship did creak a little when we hit some adverse weather conditions! Our cabin was an outside plus cabin on deck 7 and was quite spacious and the bed was very comfortable. The bathroom could do with an upgrade, but that said there was no shortage of hot water and the shower which was set above a bath worked very efficiently. Don't be put off by the negative comments. We honestly would describe our experience as very enjoyable and value for money. Read Less
7 Helpful Votes
Sail Date: January 2019
We booked a 7 night Canary island cruise. We flew from Bournemouth to Tenerife. Everything went smoothly. Once we got on our ship we were shown to our room. It was a good size inside cabin. We had 2 suitcases and it was a bit of a ... Read More
We booked a 7 night Canary island cruise. We flew from Bournemouth to Tenerife. Everything went smoothly. Once we got on our ship we were shown to our room. It was a good size inside cabin. We had 2 suitcases and it was a bit of a struggle to get the cases stored without tripping over them all the time. We always had a good night sleep. Hardly any npise from other passengers or cabins. Entertainment was brilliant. The Broadway shows were very professional. Other bars had different entertainment throughout the evenings. Finding a seat was a problem most nights. I find on sea days there could have been a bit more activities planned. The restaurants and buffets were very good. Most nights we dined in the Orion, with table service. The food was very delicious. The pool areas were busy but there were always free sun loungers. All staff was very friendly and always smiling and saying hello. The destinations were also very nice. Agadir is a very very busy and somewhat dangerous port to walk through so be prepared to take a taxi( we did too) All in all it was a really nice trip. Captain Alan has a great sense of humor Read Less
7 Helpful Votes
Sail Date: January 2019
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have ... Read More
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have really struggled to find too many negatives, the only ones really were having to pay for the use of the safe in the cabin (£15 for one week), and the shower in our cabin which was a little temperamental, going from hot to cold and back to hot and then cold again all on its own!! The main evening entertainment shows were easily some of the best we have seen, all the cast of singers and dancers were amazing with special comments for Luke, Danielle and Charlotte. The evening meals in the Orion were all of a great standard, very “British” but generally excellent in quality, as was the service given by the staff, look out for Carl and his team around table 100, they were all lovely! The crew on board were actually all by far the friendliest and happiest we have ever met, always saying hello whenever you passed them, and nothing seemed too much trouble for anyone. Our cabin was an inside this time, we would normally have an outside or balcony but for this week we were happy enough to take inside, it was compact but everything was clean and comfortable, TV was working and we got Sky sports news, an ITV channel and a few others, no problems at all really, except the safe and the shower as already mentioned. Nightly turn down service and chocolates on the pillow and several towel animals from our steward who was lovely, thank you Antoinette. We will definitely be looking into further Marella cruises from now on, maybe on a slightly newer and bigger ship though. Read Less
3 Helpful Votes
Sail Date: December 2018
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas ... Read More
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas are very clean from cabin to around the ship. There was an issue in our cabin and we told the cabin lad and he sorted it very quickly. It was a good Relaxing Holiday and my Wife and I will Cruise again soon. We were all inclusive and the food was excellent. We had a powerful shower in our cabin however the shower in the cabin we had for the day of leaving was not so good and temperature went up and down. If we had this cabin for all our cruise we would not have been please. On our return home Thompson were excellent when it came to all the trouble in Gatwick airport. We were allocated this cabin for the day and were able to use all the faciltities on the boat during the day. They then took us to the airport and on checking in they gave us 10 euros each to buy food and drink while we waited for our very delayed flight. Thank you Thompson we would defenetly travel with you again and recomend you.. Read Less
3 Helpful Votes
Sail Date: December 2018
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the ... Read More
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the cabin very clean. The Orion restaurant service and food excellent Yudi and his team served us well for our two week stay Benjy the head waiter was very proffesional in his manner, he always tried to accommodate us for a table for two on most nights. The entertainment was on deck 8 we where in a cabin on deck 5 midship and it was very quiet. The lido restaurant was not as well laid out as on the celebration too narrow on the sides. There was a omellette station outside which had a really nice chef my husband called him the omellete king he worked really hard to keep everything clean. The entertainment in the broadway lounge was ok but we had seen many of the shows before. The was more seats in the broadway lounge than on the celebration only negative was many seats had no tables to put your drinks on. You need to check your bill on a regular basis as everytime we have sailed with Marella they have put drinks on that we had not had, after they checked they say sorry human error and say the will have it removed within 24 hours which they did.Many people had the same problem and had to point it out to get it put right.As others have commented on the news channel you could not get they said due to a satellite problem this has been going on for months if you look at the other reviews they did have two movie channels but the listing from reception did not match any of the films for the two weeks. Read Less
8 Helpful Votes
Sail Date: November 2018
We chose this cruise as we wanted to go to the Canaries and could fly their direct from our local airport. The Marella Dream had just spent 10 days in dry dock and has just had a big refurbishment, including the bars and dining areas ... Read More
We chose this cruise as we wanted to go to the Canaries and could fly their direct from our local airport. The Marella Dream had just spent 10 days in dry dock and has just had a big refurbishment, including the bars and dining areas which had new carpets and chairs. It was still obvious it was an old ship with some rust around windows in particular showing. Generally the service was efficient and friendly. The standard of meals served in Orion (the waiter service restaurant) was of a high quality and well-presented with the no fixed time to dine which gave us flexibility to eat when it suited us. The standard of entertainment with the production shows was to a very high standard in the theatre. There was some live music in the evening, a duo a trio and party band. We paid extra to upgrade our all –inclusive drinks package and the choice of wine was very limited on the standard all-inclusive package (just a somewhat inferior house wine). The standard of meals in the buffet restaurants (Sirens and Lido) was quite acceptable although not outstanding and there were long queues at busy times which is often a problem with buffet restaurants. There was a shortage of drinks menus and no maps of the ship available at all. The staff were generally very friendly and helpful. We had a reasonable amount of time in the ports (although it was the Canaries and most of the islands are not very far from each other). We went with low expectations as I had understood the ship was quite run down but I saw little evidence of this now (apart from in a few places where it was showing its age). Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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