10 Helpful Votes
Sail Date: August 2019
This is our 3rd cruise with Tui. 2 on the Celebration and our first on the Marella Dream. Personally I much prefer a smaller more personalised cruise. I am a people person, but even I get overwhelmed by the enormity of some ships!! ... Read More
This is our 3rd cruise with Tui. 2 on the Celebration and our first on the Marella Dream. Personally I much prefer a smaller more personalised cruise. I am a people person, but even I get overwhelmed by the enormity of some ships!! What makes cruising so special is that the vast majority of the staff cannot be faulted. They work hard, are well managed and nothing is too much trouble. Every need you have is treated as important and dealt with without question. Staffs manners are impeccable and you are greeted with a warm smile any time day or night. We spent most of our evenings in Tides, and to our delight Maris and Thomas (Too Intense) had moved from the Celebration to the Dream!! We were not disappointed, what talent!! These wonderful people made our evenings. To see them in Siren's during the day was an added bonus. Not a note out of tune, interaction with the audience both as a professional and as new found friends. The care and love these guys have for the whole team in Tides makes the atmosphere spectacular. Special thanks to Ihim (who can also sing very well) for looking after us each night with a smile and a memory of drinks we like which blew my mind!! Top marks for Orion restaurant, and the daily buffet. Sorrento and Corsica for us were the best stops, sadly disappointed with Scisily as we found the area, rather dirty and uninspiring. I refuse to end on a negative, THANK YOU to all the Marella Dream staff for making our holiday so special. We will definitely be seeing you again. Read Less
3 Helpful Votes
Sail Date: March 2019
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on ... Read More
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on room allocation due to being given wrong room number belonging to another couple with very similar names. Rectified before boarding boat and luggage arrived at right room. Our outside cabin on level 6 was plenty big enough for two, plenty of storage and kept clean by very attentive crew member. Food: Self service Sirens and Lido were okay, but sometimes over busy. Didn't seem as much choice as previous cruises. Orion waiter service was generally better, although two incidents of less professional service by one waiter who rushed us on Captains night but allowed others different service and then on final night a wine waiter who was busy doing other tasks rather than keeping our glasses full. Food in Mistrals pretty decent apart from Captains night when it was pretty dire. Also ate one night in Mistrals for the birthday celebration meal. Excellent service and good value. We were all inclusive and upgraded our drinks package. We thought this offered us wider variety and good value for money. Bar staff were excellent and only on a couple of times did we experience any delays in being served. All the music entertainment was pretty good. Not all to my individual taste but pretty good all the same. The shows in the Broadway Lounge were really good, including the guest comedian. The ship is old, but clean and well looked after. Sun beds can be difficult to find on sea days. Overall we would go on the Dream again but on a different route. Madeira was superb but the Canaries hold nothing new for use. Read Less
4 Helpful Votes
Sail Date: March 2019
I booked this trip with my friend two months before departure, paid 800 pounds each, all inclusive package was not included though. My experience on board the Marella Dream was very nice. I enjoyed every single day, ports of call are quite ... Read More
I booked this trip with my friend two months before departure, paid 800 pounds each, all inclusive package was not included though. My experience on board the Marella Dream was very nice. I enjoyed every single day, ports of call are quite interesting, sunny, good food, not too expensive, incredible fish! trust me!. The Marella Cruise is a very old vessel but STAFF is a perfect 10, so polite, so friendly, so amazing. What I loved the most about the entertainment on board was the BROADWAY LOUNGE shows, OH M.Y G.O.D ~ it was beyond espectacular. Those guys are extremely talented, their singing, dancing, acting was brilliant. Highly recommend it. Also loved the comedy show by Peter Piper. Food on board was okay, some meats were like dry, and desserts (cakes and stuff) were not wow but who wants to add extra calories anyways... There were lots of healthy options, no complaints. Honestly, time on board was beautiful but next time I would just choose a LARGER, NEWER cruise. Marella Dream is an old vessel and maybe this is its last year in service, who knows. I have good memories. Depending on how much you pay, GO FOR IT! Read Less
3 Helpful Votes
Sail Date: February 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
5 Helpful Votes
Sail Date: February 2019
Have been on a similar cruise with the Thomson Spirit a number of years ago, my wife and I fancied doing it again as all ports don't require tender and are close to facilities. Pros:- 1) The ships entertainment team is FANTASTIC ... Read More
Have been on a similar cruise with the Thomson Spirit a number of years ago, my wife and I fancied doing it again as all ports don't require tender and are close to facilities. Pros:- 1) The ships entertainment team is FANTASTIC ! The shows are west end quality. 2) The food is excellent both in the buffets and the Orion restaurant. 3) The cruise is fairly good value for money. Cons:- 1) The ship is a little tired and has no central atrium so difficult sometimes to find your way around. 2) The training of reception staff could be improved (except Vic who was brilliant). For example, we found an overcharge of 87 euro's one evening on our account. We had been charged for a spa treatment not taken. After speaking to someone on reception, we were asked to return the next day when it would be resolved. We had to go back the next day, be escorted to the Spa, where the problem was resolved. However, we feel that 1 stop should have been enough. We should just have been informed the next day that it had been corrected. The worst issue though was with the laundry package. We booked a bag of wash and fold for 14.95 and it clearly states returned on the same day. When we returned to our cabin late in the evening our laundry was not returned. I telephoned reception just to advise that it had not been returned (not because I needed it returned) and was told by a staff member that it was not returned the same day as I had not booked same day service on the other side of the form. I tried to advise that this was a separate service, but he was insistent. I was made to feel as though I was stupid, so decided to go to reception and show him the form. He compounded the issue by stating that as well as the 14.95, I also had to pay each of the individual item prices on the other side of the form. I was furious at his condescending and patronizing manner in trying to explain something that was clearly incorrect. It was at this point that another member of reveption staff intervened and told him he was wrong and found that my laundry had been inadvertently left in a locker and it was back in our room within 30 mins. Better training of staff definitely required here. 3) 8am check out is unreasonable. Especially when you have to leave your luggage outside your room the night before. Reduce the room services from twice a day to once a day freeing up housekeeping staff and let us check out a little later. 9am would be a little more civilized. 4) And finally, please fix the air-conditioning in the Orion restaurant. It was stifling all week. Read Less
16 Helpful Votes
Sail Date: February 2019
Well having read previous reviews we booked this last minute cruise with some trepidation. However, we were pleasantly surprised to spend a weeks break from the dreary, cold English weather on a lovely ship, (yes, it's old) but the ... Read More
Well having read previous reviews we booked this last minute cruise with some trepidation. However, we were pleasantly surprised to spend a weeks break from the dreary, cold English weather on a lovely ship, (yes, it's old) but the staff on board are fantastic. There was a great selection of food every day and the Marella show team (a group of 10 singers/dancers) were amazing. Every night we were treated to a fabulous show in the Broadway lounge. On 2 nights there was a visiting comedian and also a very professional opera duo. The entertainments team worked tirelessly to keep us all amused and the resident bands were also very hard working. The pools could do with updating and yes, the ship did creak a little when we hit some adverse weather conditions! Our cabin was an outside plus cabin on deck 7 and was quite spacious and the bed was very comfortable. The bathroom could do with an upgrade, but that said there was no shortage of hot water and the shower which was set above a bath worked very efficiently. Don't be put off by the negative comments. We honestly would describe our experience as very enjoyable and value for money. Read Less
8 Helpful Votes
Sail Date: January 2019
We booked a 7 night Canary island cruise. We flew from Bournemouth to Tenerife. Everything went smoothly. Once we got on our ship we were shown to our room. It was a good size inside cabin. We had 2 suitcases and it was a bit of a ... Read More
We booked a 7 night Canary island cruise. We flew from Bournemouth to Tenerife. Everything went smoothly. Once we got on our ship we were shown to our room. It was a good size inside cabin. We had 2 suitcases and it was a bit of a struggle to get the cases stored without tripping over them all the time. We always had a good night sleep. Hardly any npise from other passengers or cabins. Entertainment was brilliant. The Broadway shows were very professional. Other bars had different entertainment throughout the evenings. Finding a seat was a problem most nights. I find on sea days there could have been a bit more activities planned. The restaurants and buffets were very good. Most nights we dined in the Orion, with table service. The food was very delicious. The pool areas were busy but there were always free sun loungers. All staff was very friendly and always smiling and saying hello. The destinations were also very nice. Agadir is a very very busy and somewhat dangerous port to walk through so be prepared to take a taxi( we did too) All in all it was a really nice trip. Captain Alan has a great sense of humor Read Less
9 Helpful Votes
Sail Date: January 2019
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have ... Read More
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have really struggled to find too many negatives, the only ones really were having to pay for the use of the safe in the cabin (£15 for one week), and the shower in our cabin which was a little temperamental, going from hot to cold and back to hot and then cold again all on its own!! The main evening entertainment shows were easily some of the best we have seen, all the cast of singers and dancers were amazing with special comments for Luke, Danielle and Charlotte. The evening meals in the Orion were all of a great standard, very “British” but generally excellent in quality, as was the service given by the staff, look out for Carl and his team around table 100, they were all lovely! The crew on board were actually all by far the friendliest and happiest we have ever met, always saying hello whenever you passed them, and nothing seemed too much trouble for anyone. Our cabin was an inside this time, we would normally have an outside or balcony but for this week we were happy enough to take inside, it was compact but everything was clean and comfortable, TV was working and we got Sky sports news, an ITV channel and a few others, no problems at all really, except the safe and the shower as already mentioned. Nightly turn down service and chocolates on the pillow and several towel animals from our steward who was lovely, thank you Antoinette. We will definitely be looking into further Marella cruises from now on, maybe on a slightly newer and bigger ship though. Read Less
4 Helpful Votes
Sail Date: December 2018
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas ... Read More
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas are very clean from cabin to around the ship. There was an issue in our cabin and we told the cabin lad and he sorted it very quickly. It was a good Relaxing Holiday and my Wife and I will Cruise again soon. We were all inclusive and the food was excellent. We had a powerful shower in our cabin however the shower in the cabin we had for the day of leaving was not so good and temperature went up and down. If we had this cabin for all our cruise we would not have been please. On our return home Thompson were excellent when it came to all the trouble in Gatwick airport. We were allocated this cabin for the day and were able to use all the faciltities on the boat during the day. They then took us to the airport and on checking in they gave us 10 euros each to buy food and drink while we waited for our very delayed flight. Thank you Thompson we would defenetly travel with you again and recomend you.. Read Less
5 Helpful Votes
Sail Date: December 2018
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the ... Read More
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the cabin very clean. The Orion restaurant service and food excellent Yudi and his team served us well for our two week stay Benjy the head waiter was very proffesional in his manner, he always tried to accommodate us for a table for two on most nights. The entertainment was on deck 8 we where in a cabin on deck 5 midship and it was very quiet. The lido restaurant was not as well laid out as on the celebration too narrow on the sides. There was a omellette station outside which had a really nice chef my husband called him the omellete king he worked really hard to keep everything clean. The entertainment in the broadway lounge was ok but we had seen many of the shows before. The was more seats in the broadway lounge than on the celebration only negative was many seats had no tables to put your drinks on. You need to check your bill on a regular basis as everytime we have sailed with Marella they have put drinks on that we had not had, after they checked they say sorry human error and say the will have it removed within 24 hours which they did.Many people had the same problem and had to point it out to get it put right.As others have commented on the news channel you could not get they said due to a satellite problem this has been going on for months if you look at the other reviews they did have two movie channels but the listing from reception did not match any of the films for the two weeks. Read Less
8 Helpful Votes
Sail Date: November 2018
We chose this cruise as we wanted to go to the Canaries and could fly their direct from our local airport. The Marella Dream had just spent 10 days in dry dock and has just had a big refurbishment, including the bars and dining areas ... Read More
We chose this cruise as we wanted to go to the Canaries and could fly their direct from our local airport. The Marella Dream had just spent 10 days in dry dock and has just had a big refurbishment, including the bars and dining areas which had new carpets and chairs. It was still obvious it was an old ship with some rust around windows in particular showing. Generally the service was efficient and friendly. The standard of meals served in Orion (the waiter service restaurant) was of a high quality and well-presented with the no fixed time to dine which gave us flexibility to eat when it suited us. The standard of entertainment with the production shows was to a very high standard in the theatre. There was some live music in the evening, a duo a trio and party band. We paid extra to upgrade our all –inclusive drinks package and the choice of wine was very limited on the standard all-inclusive package (just a somewhat inferior house wine). The standard of meals in the buffet restaurants (Sirens and Lido) was quite acceptable although not outstanding and there were long queues at busy times which is often a problem with buffet restaurants. There was a shortage of drinks menus and no maps of the ship available at all. The staff were generally very friendly and helpful. We had a reasonable amount of time in the ports (although it was the Canaries and most of the islands are not very far from each other). We went with low expectations as I had understood the ship was quite run down but I saw little evidence of this now (apart from in a few places where it was showing its age). Read Less
5 Helpful Votes
Sail Date: October 2018
The Dream is a mid sized cruise ship about (1500 passengers and 642 crew), a little dated now but still very comfortable. This is the 5th Tomson/Marella cruise we have done and was the best cabin we have had on any of them. We chose the ... Read More
The Dream is a mid sized cruise ship about (1500 passengers and 642 crew), a little dated now but still very comfortable. This is the 5th Tomson/Marella cruise we have done and was the best cabin we have had on any of them. We chose the slightly more expensive 'extra with window' grade of cabin. It was quite roomy, had a decent sized bathroom and even had a small bath. The food in the Orion restaurant was excellent. This is the sit down and be served restaurant. We went there for most breakfast and evening meals. We went to the canteen restaurants for lunch and one evening meal. We were not overly impressed, although no shortage of choice, there was 'something' that didn't make it as good as other Marella ships we had been on??? The entertainment was quite excellent. We especially liked the Blue Brother tribute that the on board troupe performed. There was also a guest comic who did several turns and he was very good as well. We also went out on one of the bike tours that is run by a concession firm who operates from the ship. We chose the easiest one which was a 18 mile ride along the coast of Corsica We had a great time. There were bike rides in every port and some people did several. Service was excellent from all members of staff. It was also nice to not be badgered at all times of the day by staff trying to sell us more drink. We chose this cruise because it stopped at several places we had yet to visit. Highlights for us were, Herculaneum, Corsica and an unscheduled stop at Barcelona. Other ports visited were Rome, Sicily and Sorento. Lots of excursions at every port, fairly priced. Read Less
15 Helpful Votes
Sail Date: October 2018
This was our 4th cruise. Our previous 3 cruises were with Royal Caribbean, and although we were reasonably happy with RC, we decided to give Marella cruises a try, because the price was good, and because they were going to ports we wanted ... Read More
This was our 4th cruise. Our previous 3 cruises were with Royal Caribbean, and although we were reasonably happy with RC, we decided to give Marella cruises a try, because the price was good, and because they were going to ports we wanted to visit. We were a group of 6 people from 3 generations, all with inside cabins. We had the full board package rather than all inclusive, because we don’t drink very much and, at over £28pp per day, you would have to go some to get your money’s worth! Also, every person on the booking must buy the package, which is hardly fair when there are under 18s in the group. We flew from Edinburgh to Palma on Tuesday 9th Oct. Check in, flight, and transfers were seamless. No problems at all. Very well organised, with Marella staff on hand at every point to direct customers. Check in at the cruise terminal was relatively quick and again, very easy. We arrived at the ship around lunch-time and our cabins were ready. We went to have a look at the cabins then went for lunch. All staff on the ship were friendly and happy. They seem much more relaxed that RC staff, who seem to have supervisors on their back the whole time. We were very happy with the ship itself. There was of a good standard of cleanliness. I’ve read some reviews saying that the ship is old and tired and needs to be retired, but I wouldn’t agree. There were a few issues – especially leaks here and there when it rained, but generally it was pretty good. There seemed to be fewer blocked toilets than our other cruises with RC. We didn’t really use the lifts, but they did seem quite slow. One thing I thought was strange was that at night, there were no lights at the front of the promenade deck, which meant it was pitch dark at night, preventing everyone except the bravest from walking round the ship after dark. I’m not sure of the reason, but I’m assuming it’s because the bridge might find it more difficult to see if there are lights directly below them, but you’d think there could be some muted, low level lighting to allow people to have a stroll round the deck at night. There are lots of lounges and places to sit, so you never struggle to find somewhere to relax. There are the usual issues with sunbeds of people putting towels or belongings on them then disappearing for hours on end. This needs to be better managed The ship is apparently going into dry dock on 30th Oct for a week for repairs and deep cleaning. Dining: We ate mostly at Sirens for breakfast and afternoon tea, and the Lido or dining room for dinner. Dining positives:- In the main dining room, there are no set times for dinner. You can decide whether to share with others or have a table to yourself. You are seated immediately you arrive at the dining room -we did not ever have to wait in a queue to be seated. Afternoon tea in Sirens is fantastic, and was always very busy. Food was of good quality mainly and there was always plenty. Desserts in particular are much better than RC, who’s desserts are all very similar in consistency. Tables were kept clean and tidy by staff. Plates were cleared quickly and efficiently. Dining negatives:- Queues!!! British people become quite fierce if anyone tries to nip into a gap in the queue. The layout of the self service areas mean that if you only want something at the far end, you pretty much have to queue from the start. This was probably one of the only things that RC trumps Marella, as they have different stations for different food types. That said, the queues move quite quickly, so it’s not a major issue We didn’t try any of the a la carte restaurants as the food in the included restaurants was more than enough for us. Entertainment and activities:- We didn’t go to many shows in the theatre. We saw Stan John, the comedian, who was fine. Otherwise, we heard from others that the ships entertainment staff were decent for the first few nights but after that, it seemed to be too much of the same thing. There was a trio singing in the Waters Edge lounge, called Acoustic Soul, who were very good, but otherwise, we didn’t do many of the offered activities – although there was plenty to do. Service was good throughout the ship. Although I’d advise everyone to check their onboard account as we were double charged for use of the safe. Marella are much less pushy regarding selling extras than RC. Photo opportunities are there, but you are not bombarded every time you get on and off the ship etc. One major negative was that one of our cases was badly damaged being transferred from the ship to the cruise terminal at the end of the cruise, and the response to this was less than impressive. They tried to stick it back together with 2 small pieces of duct tape. We had to pay 10 euros at the airport to have it wrapped. I emailed Tui when I got home, but so far have had no response. Ports and excursions:- This is where Marella beats RC hands down, for me. The hours we were in port were much longer than RC. I suppose, in fairness, the ports we visited were relatively close together, but we were usually able to disembark around 9ish and didn’t have to be back on until 6 or 7pm. The ports we visited only twice had shuttle buses, which were £7pp (Portimao and Valencia) The shuttle bus in Valencia is unnecessary. Our teenagers wanted to go to the aquarium, so we didn’t get the shuttle bus. We left the port and got a local bus (number 95) to the aquarium. There are frequent buses numbers 95 and 4, which go to city centre from the port. They cost 1.50 each way. All in all, a great cruise. I would not hesitate to use Marella again, and would definitely choose them before Royal Caribbean next time Read Less
6 Helpful Votes
Sail Date: August 2018
Can’t comment on value for money as was paid for by family member. This my first cruise as part of a group of 12. I had read the reviews and of course was concerned about the negative ones but on the whole there was no need to worry and ... Read More
Can’t comment on value for money as was paid for by family member. This my first cruise as part of a group of 12. I had read the reviews and of course was concerned about the negative ones but on the whole there was no need to worry and we had a great time. The staff are fantastic and a credit to the industry. I can believe the main description on this site that they are loyal to this ship and they would do anything to help. Food was average at worst and many times good/excellent. Orions is the best place to eat. Only did one show who was a comedian and did a decent enough job. Yes the boat is not as new or big as some of the others and if you look closely you can see signs of it’s age but I think it had a soul and charm that ( from reading reviews ) the bigger newer ships do not have. Other cruise goers implied that fact that the majority of passengers were English made it a more agreeable experience than being with certain nationalities on the bigger, newer ships. Cabin was bigger than I expected and was spotless - our attendant seemed to want to come 2-3 times a day to clean and in the end we had to tell him to skip on some occasions. He did a great job and we tipped him at the end - I don’t tip for anything other than excellent service. Overall the process of plane to ship and excursions/information provided etc was all good with no hiccups. The only real negative I did have was the number of times on the first day I was asked to upgrade my drinks package - the standard all inclusive is perfectly adequate. If you want newer ship go elsewhere. If you want a civil atmosphere and to be looked after this one might be worth a go. Read Less
22 Helpful Votes
Sail Date: August 2018
What can I say.... I had read the reviews and was seriously concerned before we left , however I was VERY pleasantly surprised and proved wrong! I was prepared for the “ tiredness” of the ship, I was prepared for the “ money ... Read More
What can I say.... I had read the reviews and was seriously concerned before we left , however I was VERY pleasantly surprised and proved wrong! I was prepared for the “ tiredness” of the ship, I was prepared for the “ money grabbing” at every opportunity and the “ pushiness” to upgrade your package or to spend additional funds in the restaurants that aren’t included. What I wasn’t prepared for , was to witness just how hard the staff on this ship work to enable you to have a lovely holiday.... my god - do they work hard! I went with my husband, my 15 year old daughter and my 71 year old mother . Our cabins were the cheapest inside cabins, yet we were pleasantly surprised by how much space we had..... Yes, we had to pay for a safe, but it’s £15 euros and it gave us peace of mind. The showers were amazing- actually better than I have at home and the cabin service was brilliant. We had towel animals on the bed and my mums nightie was folded into a work of art every night which caused us great amusement. The cabin staff were super friendly and permanently smiling! To be honest, the entertainment wasn’t all for me as, in my opinion, it was butlinsly , however, you could not knock how hard they worked , or the effort they put into their performances. One afternoon, my mum went to a Cha Cha lesson solo, and , as she had no partner , she had to dance with Ethan from the team...... well- it made her week!!!...... food was brilliant...... yes, sometimes you had to wait for the bar, but staff were busy working and serving other passengers, not standing around chatting. My mum lost her purse one night and it was handed in by staff to Reception with all monies and cards intact. We felt very safe aboard this boat.Excursion to Rome was very tiring but well organised. The Trapani (Sicilian)cable car trip, we did ourselves for £69 euros for 4 of us..... taxi there and back for £30 euros and £9euros each for cable car .....so MUCH cheaper than ship cost. My overall advice is to go with an open mind. Yes, you can pay extra for steak and additional restaurants, but we didn’t feel the need to do so, as all food served was adequate and we certainly weren’t pushed to spend more. No one even mentioned to us to upgrade our drinks package, and again, it just isn’t necessary- drinks and cocktails are fine, I thought the photos they sell on board were expensive and I wouldn’t have bought them, but my mum did, and they were as expensive as I would have expected. I think the majority of people have an amazing holiday on this ship and I certainly WOULD go again...... don’t be put off by the reviews .... you’ll have a wonderful time ! Read Less
5 Helpful Votes
Sail Date: July 2018
First of all everything seemed to be well organised and on time. Cabin staff were great, nothing too much trouble. Cabin exactly as described, very clean and perfectly adequate for short time spent in them. Food was amazing - so much ... Read More
First of all everything seemed to be well organised and on time. Cabin staff were great, nothing too much trouble. Cabin exactly as described, very clean and perfectly adequate for short time spent in them. Food was amazing - so much choice, chefs would do other things if you asked. Lido restaurant ( self service) bit of a free for all at times- though that is the 'guests' ( some of them behaved like Butlins in the old days). Not keen on ' come as you are' dress code for this restaurant...... kids coming in from pool soaking wet and old guys with no tops on. Orion - fantastic food, very busy, sometimes queues to get in but they turn tables around very fast so you don't wait long. Wine waiters bit slow- we had finished main course by time wine arrived once and another time were half way through. Waiting staff are all very polite and friendly though. Pizza/ burger grill by pool was great for lunch-teenagers liked that one! Sirens on deck 11 was nice for breakfast - great choice. Lots of ice cream machines for kids. Afternoon tea served on deck 11 - lovely scones, sandwiches and cakes available. Drinks package bit of a con unless you are going to get drunk every night. They wanted £200 each including for our 15 and 13 year olds. That's £800! The drinks are not expensive - £4.20 for Gin and Tonic. Excursions - some are worth doing. We went to the Nou Camp- which was manic. It was so busy we were glad we had gone on the organised trip. They drive you around the Olympic village on way back but you don't get chance to look around it. Personally I would have liked half an hour here to do so. My bug bear for this trip was that they charged the same price for my 13 and 15 yr old when the ticket price is actually cheaper for teens. The other trip we did with them was to Pisa and Puccini villa and lake. Well organised but maybe a little rushed in the beginning at the lake and villa. They do try and sell you their trips but you don't always need them. There is usually a Tourist Information as you disembark. Monaco was very easy to walk around by yourself - went to palace and walk most of F1 track and went to beach. Or you can get a little train. Savona - nice little town to walk around. A lot of the beach is private but at either end there is a public part - was absolutely fine for a few hours, with a small snack bar. Toulon - get the Little train which takes you around to the beach and old town. First stop is the lovely gardens and beaches. They are man made but lovely - 4 little coves, plenty of eating places and platform to jump/dive off. The evening shows in the Broadway lounge were fantastic- choreography was fab and some of the singers would not be out of place in a west end show ( Becky, Luke, Charlotte). Day at sea - bit manic. No sun beds to be had at all.....people put towels on them and disappeared for ages. On the following day we were told that to combat this there was a deck patrol and if people were away for over 45 mins their stuff would be removed and taken to reception but never saw it happen. Pool small and some parents let their children treat it like a big hotel pool, jumping in, throwing balls around. It is not big enough for that and there are notices around to not do that. The ship had just employed a deck patrol girl and a few times she did speak to people to not jump ....bit not enough. We only went in briefly twice the whole week as we were put off by other guests behaviour. Wifi was expensive so we didn't get it and shock horror the teenagers managed without it by playing cards, going to the shows,TALKING and they had a few movies they had downloaded before we left! This was our first cruise. Would we do another? Yes, but on a different ship. I would pay more for a bigger/better ship.... little bit more to do on board. Read Less
13 Helpful Votes
Sail Date: July 2018
This was our first cruise. We had read the various reviews and as a family with children, we wanted to see whether we suited cruising, or it was something we enjoyed. The ship was clean and we could see the staff working hard everyday ... Read More
This was our first cruise. We had read the various reviews and as a family with children, we wanted to see whether we suited cruising, or it was something we enjoyed. The ship was clean and we could see the staff working hard everyday with maintaining the ships paint and cleanliness. The cabins are dated slightly but the beds were comfortable and the cabin steward was lovely, every day making an animal from the towels for my son. You have plenty of towels, including ones for the sun beds, which makes a nice change. The food is good. There is a selection of restaurants, some you pay extra for more elaborate dining, but the Orion and buffet food is good. The Orion staff were very much a part of the key service you can expect. My glass was never empty and they would talk to you and get to know you all. That little time spent makes all the difference to us and was very much appreciated. The captains gala is a nice feature with photos that you can have. The captain was very informative in his morning announcements and I liked the little humour he would share within his information. Also very much liked that he personally saw off every guest at the end of the cruise. The destinations are a mixed bag. We had been looking forward to Pisa, however we booked a short trip, which left us little time to explore. That was our first lesson and we learnt about what to expect. Monaco and Savona were lovely stops and we did our own thing which is easy with the information provided. I have to say that we had been dissappointed with Toulon. It felt out of place from the other destinations with little to see and do. The ship appeared busy that day, so we thought that others must have felt the same. We made a similar mistake to Pisa in Barcelona. We had picked a short excursion and so didn’t see anything of value and missed the key sites. Our fault in not selecting a more diverse tour. The entertainment is very good. There is something in every bar from acoustic to the full on broadway type productions. The costume to these are extremely good and the entertainment crew very talented. We thoroughly enjoyed the shows every night. What makes this ship is the staff. Yes the lights and decor are a little old and the toilets play up. But the staff in the most are amazingly friendly. They are attentive and helpful. The bar and drinks waiting staff are under pressure and so you do have the wait for a drink, but you can go up yourself when this is the case. We were all inclusive and sometimes felt that we were analysed for having two room numbers for five drinks ordered. I’m not sure what that was about? Basically the family have loved their first cruise. We can’t wait to book our next and know that we know want longer experiences. In that the cruise was a success for us. From reading some reviews maybe the ship sets a expectations for us first timers, rather than for a sessioned cruiser. Read Less
13 Helpful Votes
Sail Date: July 2018
Just returned from a week onboard the Marella Dream with my husband and here is my review the good and the bad. The Ship itself is very good - a little tired in places but was being tidied up (painted) whilst we were onboard. Cabins ... Read More
Just returned from a week onboard the Marella Dream with my husband and here is my review the good and the bad. The Ship itself is very good - a little tired in places but was being tidied up (painted) whilst we were onboard. Cabins - we had a standard inside cabin on deck 7 midship the cabin was a good size (for the 2 of us) we had a double bed (not 2 singles as we have had previously on the Thomson's Majesty) The cleanliness was brilliant cannot praise the staff who serviced our room enough and had a lovely towel animal left on the bed every evening. Dining/restaurants - There are 2 Buffet restaurants on the ship and a main dinning room along with Speciality restaurants. We mainly dined in the Lido restaurant Buffet on deck 9 for Breakfast and Lunch and the food was always warm with a good selection/choice and very clean, Sometimes it is very busy and trying to get a table can take a little while but you get on in the end. There is also a Lido Grill outside which serves Burgers fresh to order and also you can get a sandwich/panini made freshly at lunchtimes. The pudding selection is also very good with a great variety. The Orion Main dinning room - we dined here every evening, We generally ate about 6.30-7 and found that this was a good time as you could walk straight in and get a table for 2 no problem. only on one occasion did we have to que for about 5 minutes for a table and we were asked if we minded sharing with others (which we were fine with). The food was very good also and always arrived pipping hot and very well presented. All of the Staff were very friendly and polite. Bars/Coffee Port (Explorers lounge)- Tides - The staff here were lovely always happy and smiling and come over straight away to serve you. The singers in the evening here were ok as well. Medusa Lounge - we never sat in this bar as there was never a table free always busy The Waters Edge - Loved this bar was at the back of the ship and you can sit here in the evening listening to the Amazing Acoustic Soul Brothers cannot praise these 3 enough they are lovely always smiling and happy and there music is brilliant. You can also watch the sunset from here whilst listening to the band. My only issue with this bar is there is bar far not enough seats this is a very popular bar (I guess due to the band being so good/or could be that the smoking area is directly outside) this bar definitely needs more seats as if you did not get there early you would not get a seat at all. Also due to how busy this gets it can take ages for you to get a drink. One night I waited about 30/40 minutes for my drink to arrive and then when it did it was not what I had ordered. In the end my husband would walk down to the Tides bar and get our drinks and walk back with them as it was quicker. ( he also said the barman in the Tides bar made the best long Island iced tea and would only get this from him) - again the staff are happy and polite but they do have to work hard and I think they need more of them or extra staff behind the bar to keep up with the drink orders. Explorers lounge - Really not impressed with the staff members in here. On our first night on board (after arriving late we did not get on the ship until 8pm) and being tired we went into here to get a coffee as it looked like a lovely place to sit and relax with a nice coffee. We had booked the All inclusive package when we booked the cruise. We walked into this bar and the guy in here asked us what we would like as soon as we walked in a and before we had even sat down, we said that we would just like a latte coffee. He straight away said these are chargeable and you will have to pay for them unless you buy the drinks package, we explained that we had already purchased the All Inclusive package and showed him our cruise cards which show this. He said no, no your not entitled to these coffees in here you have to upgrade your package which is £50 per person, Before we could say anything he had taken our cards and started filling in paperwork to upgrade us. I was a little confused as we only wanted a latte coffee, I asked the girl who was also working in here why I was having to pay a extra £50 just to get a latte she said you can get a latte just not from this bar as we use a different type of coffee and explained that we would also get all of the top branded spirits. I told her that I was not prepared to pay £50 extra if I could go to the bar next door and get one for nothing and we are also not big drinkers and were happy just with a couple of cocktails she then told the guy that we were not going to upgrade and he just huffed and ripped up the piece of paper he had been filling in and threw back our cards at us. We never went back into this place again. Entertainment- We went to a couple of shows in the Broadway show lounge - the lounge is very nice with comfortable seats- We went to a show (I think it was called the oscars) which was were the entertainment staff sang/danced to recent music and impersonated these Singers they were ok. We also went to a show were they sang songs from Musicals - this was very good and much suited their voices. Ports/excursions - We visited the following ports - we didn't book any excursions as we like to do our own thing. Cadiz - (Spain) - a lovely stunning place to visit as soon as you step of the ship you can just walk around and see beautiful buildings and gardens. Portimao- (Portugal) - This we were told we would need to book a shuttle bus at £7pp for a return ticket as the port was quite a walk away from anything, We booked the bus and this had two drop of points - the first was supposed to be the old town but when the bus stopped it looked like the middle of nowhere and not very inviting so we gave this a miss and carried on to stop 2 which stopped just in front of the beach. The beach was beautiful and there were some shops you can also have a look around. Gibraltar - We got of the ship and walked into the town area (quite a walk) we also walked around a place called the Ocean village which is just being built but is definitely worth a walk around and lots of eating places. and worth a look at the Sunborn Yacht hotel Cartagena - (Spain) - another nice place just to get of the ship and have a little walk around not far until you are in the shops. Valencia - (Spain) - This is another stop that requires you to book the shuttle bus service and this then drops you outside the castle gates a beautiful place to walk around with beautiful stunning buildings everywhere. Swimming Pools- this is my biggest problem they are not very big and you cannot get a sunbed around them at anytime because everyone even if they are getting of the ship will put out there towels first thing in the morning. Disembarkment - Luckily we have cruised before so we know that you need to leave you luggage outside your room the night before you disembark but we had no information about the time it needed to be left outside by or what time we could get of the ship for our pick up. We went to the reception desk to ask and was told we should have received this information to our room (this never arrived) he passed me a leaflet which contained our pick up time/time to leave the ship and also what colour luggage labels we should have, ours should have been chocolate colour but unfortunately we had been given purple ones in our envelope on arrival, I went back to the reception to ask about this and was told no they should be chocolate and was given two of these for our cases. I'm glad we asked otherwise our cases may of ended up in Cork and not Southampton. Read Less
3 Helpful Votes
Sail Date: May 2018
as a regular cruiser with various cruise lines, this was our 1st time with tui and was not disappointed, the service was great, food was as good as any more expensive cruise lines, cabin was clean , entertainment was the best we have seen ... Read More
as a regular cruiser with various cruise lines, this was our 1st time with tui and was not disappointed, the service was great, food was as good as any more expensive cruise lines, cabin was clean , entertainment was the best we have seen on over ten cruises with other ships. would advise anyone to try tui cruises. the service in the restaurant and bars were 1st class . the ports that we visited were all really lovely places and easy to get about. we enjoyed it so much that we have booked again for next year, and have recommended it to our friends. the embarkation and disembarkation was the best we have ever had in the past. yes the ship is smaller than some of the larger ships we have sailed on but we enjoyed it better than the really large ships. if you enjoy the smaller ships I would definitely book a tui cruise. Read Less
4 Helpful Votes
Sail Date: May 2018
We ate generally in the Orion Restaurant where the choice of food and service is first class . The staff are always smilling and quick The Lido Restaurant was also very good, but somewhat busier, Iast was noticeable how the chefs ... Read More
We ate generally in the Orion Restaurant where the choice of food and service is first class . The staff are always smilling and quick The Lido Restaurant was also very good, but somewhat busier, Iast was noticeable how the chefs paid attention to replenishing and keeping the food looking good, All the public areas. are well decorated and comfortable and bar service within the bars and on deck is first class. Tui trips are expensive but an easy option. Must see. Gibralter caves. Valenciia modern and old architecture. Both well worth a visit. Missed Portamaio because of Tender transfer, although the new port will accommodate ship,the Captain chose to use Tenders. This was time consuming and most people thought it took too long. Used the Red hop on hop bus off just outside Cadiz Dock but was not impressed with a very bumpy ride. Tour guides were very good, but the one in Valencia had no concern for the slower walkers. On the e whole Tui gave an efficient service and even helped at Palma Airport where the queues were horrendous. Cant think why we bother to check in on line as we still have long waits. Read Less
7 Helpful Votes
Sail Date: May 2018
we chose this cruise as we had never been to Portugal before. The ship is getting a bit tired but its still fantastic ,FOOD is fabulous loads of choice ,breakfast and lunch is the best in our opinion :) almost like a English full breakfast ... Read More
we chose this cruise as we had never been to Portugal before. The ship is getting a bit tired but its still fantastic ,FOOD is fabulous loads of choice ,breakfast and lunch is the best in our opinion :) almost like a English full breakfast mmmm. Drinks ...cocktails are lovely my fav is Long island iced tea ,wine and beers are lovely also. Entertainment was ok could have been better if the sound was turned down a bit. Ship staff are all fabulous :) :) :) so helpful, polite every day ,they never stop working always cleaning and asking how you are doing. Collis are room steward ,made me a towel animal every day they were fantastic , room was kept clean and very tidy.always asking did we need anythink ,and have a nice day .we had a balcony room 8014 fantastic room. ONLY issue with this hoiliday was the Ship had docked up in Palma so far away, it would have been a verylong walk just to get off the docks and then to the town center.we are both walkers but this was too long . we found this happened a few times but they but shuttle busses on for £7pp on theses other days . OVER ALL FABULOUS ....we will be back xx Read Less
5 Helpful Votes
Sail Date: April 2018
My friend and I have just returned from the Marella Dream 'Colourful Coasts' cruise. We enjoyed every minute of our trip. For an older ship she is still in great condition inside, our cabin was spotless and well maintained on ... Read More
My friend and I have just returned from the Marella Dream 'Colourful Coasts' cruise. We enjoyed every minute of our trip. For an older ship she is still in great condition inside, our cabin was spotless and well maintained on a daily basis. We ate in the Orion restaurant every night and we can't fault the food or staff. A good choice of menu and excellent wine waiters! We enjoyed every night in the Broadway theatre, the Dream cast do a fab job and they work hard to provide a good night of entertainment. We also enjoyed listening to the accoustic duo in Tides lounge. All the staff in and around the ship were very nice and accommodating. . We did an excursion in every port we visited. The shore excursions we booked through the ship all went according to plan. We had a fabulous 7 night cruise aboard this ship and we are looking to book another Marella cruise for next spring!! Read Less
Sail Date: April 2018
We chose this particular ship as we had sailed previously with Thompson on the Dream. We were not disappointed as all the staff from bar to cabin stewards were amazing. A few special mentions to Glenny, Kumar and Farid who looked after us ... Read More
We chose this particular ship as we had sailed previously with Thompson on the Dream. We were not disappointed as all the staff from bar to cabin stewards were amazing. A few special mentions to Glenny, Kumar and Farid who looked after us in the madusa lounge. Also Candy our cabin steward was so lovely, nothing was too much trouble for him. The food for breakfast and evening meal was really nice. The Orion restaurant was our favourite for evening meal could not fault the food at all presentation also excellent. The only thing that was negative was the all inclusive drinks. When ordering a spirit with coke the post mix from the pump was flat so they then poured cola from a litre bottle which was left open! If we wanted a can of coke we were told we would have to upgrade to the "premium" drinks package! This was very disappointing as we had already paid extra for all our drinks to be included so my husband asked to speak to a manager. I have to say this was dealt with immediately and they saw our point of view so we were able to order a can of coke at no extra charge. The only other disappointment was the merchandise on board to buy only watches and a few handbags apart from the shop which also sold clothes, perfume and jewellery. The entertainment was excellent and Taylor and his team did a good job. Loved the game shows and quizzes but our favourite was the band sound nation - they were excellent. The shows were also good even my teenage daughter enjoyed especially bernie flint! Our cabin was clean and comfortable as was the whole ship. Read Less
3 Helpful Votes
Sail Date: April 2018
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was ... Read More
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was amazing he kept the place spotless. There a numerous bars on board all with very good entertainment the cruise director Taylor and his team did a fabulous job in ensuring that everyone has a good time. If I had to pick something it would be that the Broadway shows could be better. Bars staff are amazing and work extremely hard, staff that should out forme were Jodie and Roland in the Wave bar. Food was ok the sirens was by far the best place to eat, the worst was the Orion I expected better for a waiter served restaurant. We had steak one day and I asked for it medium rare only to be told it comes one way, having heard my parents rave about to food in this restaurant I was expecting better. The chocolate extravaganza was not like it used to be in fact it was very poor. If I had to make a recommendation it would be to open the Sirens in the evening and allow guest to access one of the 3 Alcarte restaurants free of charge during their stay. Read Less
5 Helpful Votes
Sail Date: March 2018
This is our second cruise on the Dream and it was just as fantastic as the 1st. Ok the ship is mature but was immaculately clean ,the staff are amazing...from Agra our cabin steward on deck 7 to Steeve in the Orion restaurant to name just ... Read More
This is our second cruise on the Dream and it was just as fantastic as the 1st. Ok the ship is mature but was immaculately clean ,the staff are amazing...from Agra our cabin steward on deck 7 to Steeve in the Orion restaurant to name just two. Taylor and the entertainment team.were very professional and the shows in the Broadway theatre were great with colourful costumes and a really vibrant atmosphere. Food was excellent whether you are in the buffets or the restaurants...always hot or cold...with great variety. The cabin on deck 7 was spacious with a picture wjndow,settee,dressing table,tv and planty of wardrobe spaceThe ports of call in the canary islands and Madeira were clean and interesting......but Morocco don't bother...we had visted Casablanca previously and thought Agadir might be different.....it wasn't Thanks to captain Richard who was so funny and informative. Would I cruise again on the Dream...YES...no hesitation at all. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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