2 Helpful Votes
Sail Date: March 2019
1st cruise thought small and friendly. Also because of ports of call. The 1st thing when embarking was the smell found out it was the sanitation the smell was especially strong down on deck 5/6. Food in self-service very poor at times ... Read More
1st cruise thought small and friendly. Also because of ports of call. The 1st thing when embarking was the smell found out it was the sanitation the smell was especially strong down on deck 5/6. Food in self-service very poor at times inedible seating area in self-service very dirty. Orion restaurant food slightly better. Only clean area onboard is deck 8 where reception bars and theatre one day there was a man in a white head to foot suit fumigating a cabin close to ours. Daytime activities poor day at sea was tooth whitening seminar??? 1 of several weird things on the activities list. watch out when settling bill reception will try over charge. 2 ladies questioned there's and we're told the items on bill must be from previous cruise?? Never go on Tui cruise again put us off cruise's. Very poor response and customer service from Tui in general. Read Less
6 Helpful Votes
Sail Date: March 2019
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was ... Read More
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was at the rear (aft). The noise level was horrendous, we seemed to be above the engines and for everyone on the last quarter of this corridor it was the same. It went on all night of course so no sleep! We were like zombies. I recorded it and it sounds like the floor and roof and walls are giving way. A gentleman next to us who had complained numerous times and asked to be moved was told by 2 letters the cabin was adequate. ( he had not only paid a single supplement but also for an outside cabin) the poor guys outlook was into a storage area with gas cylinders up against his window and a grill beyond which made his view so narrow it was a waste of time. He was bery distressed, like us he had been before in October and enjoyed it so much that he booked again. In the past I would have rated this ship and her cruises a 10 but these cabins are only fit for storage. Obviously, the answer is to pay yet another supplement to choose your cabin but again I understand from other passengers these are also limited. A ruined holiday ...we needed another one to get over this ! So mich for loyalty, shame on you TUI/ Marella Read Less
5 Helpful Votes
Sail Date: April 2018
We chose this cruise because we ha d had a lovely cruise on the Red Sea on the Thomson Celebration. This was a poor imitation. Ther was a long queue to board the ship and they asked for a debit/credit card, which I refused to give them. I ... Read More
We chose this cruise because we ha d had a lovely cruise on the Red Sea on the Thomson Celebration. This was a poor imitation. Ther was a long queue to board the ship and they asked for a debit/credit card, which I refused to give them. I had booked an outside cabin for the view, only to be confronted with superstructure and an steel grill. When I enquired about this, I was told I should have paid extra to select a cabin. The cabin was small and cramped and poorly appointed. I had booked All Inclusive", only to find that common British beers and lagers attracted a premium. Seemingly I had booked the wrong "All Inclusive package. Even bottled water had to be paid for. The gin and brandy were of poor quality. there was a ridiculous surcharge of between £15.95 and £19.95 to visit the speciality restaurants. Even in the really good Orion restaurant, a steak was £9.95 extra. A shore excursion was cancelled due to bad weather. When I requested a refund, I was told it was only available back in Britain. I then asked for the money to be transferred to another excursion but was told that I had to pay in full for another trip. Every day, I got a letter asking me to put a debit/credit card or cash which I refused to do. The excursions we took were good. We visited Rome. Pompei, Herculanium, Corsica and Barcelona. Some of the entertainment was good, the theatre shows and the trio in the forward lounge. Some of the waiters left us waiting a long time for service, even though the lounge was not busy. The cabin steward was excellent. I have put my concerns to TUI but they maintain that everything was as it should be. They also refuse to explain why I was charged £50 for a Cuba visa on a previous trip. I will never ever book with TUI again. If you want value for money, do not go on the Marella Nightmare. Read Less
20 Helpful Votes
Sail Date: February 2018
The only positive thing I have to say about this pile of floating junk is one day it will finally be scrapped. I do not even know where to start. I Left my perscription glasses on the coach (my thought I guess) but as soon as I got on the ... Read More
The only positive thing I have to say about this pile of floating junk is one day it will finally be scrapped. I do not even know where to start. I Left my perscription glasses on the coach (my thought I guess) but as soon as I got on the Dream,(nightmare) I went to report it, giving the coach number and seat location and asked that the rep back at the airport went on and retrieved them when the coach returned.Nothing was done. Cabin 5112 Sewage came up from the drain hole as soon as we were in the cabin.Walls so thin we never got a wink of sleep, god help you if your neighbours like ours are so selfish they put the tv on at 7am to watch world news, as thats all there is basically.You can hear the people next door talking etc so in between that and the constant drills and intrusive announcements, do not expect any sleep. No premium beer unless your willing to pay for a double upgrade (mine over £450) food is the worst I have ever seen on travelling with most of the other cruise lines.Even the car ferrys are better. If you are lucky it may be at beast luke warm.If you like soup that is just coloured water, fine. No one on there cares. The mains are a joke.This is canteen food at its worst. Who ever is giving this ship 5* reviews cannot of been on proper cruise ships. If I had paid £400pp for the cruise I could understand, but I never, I paid nearly 3x that pp. TUI ? where is all the money going ? you are a joke...seriously. Read Less
14 Helpful Votes
Sail Date: January 2018
Booked this cruise at short notice because we needed cheering up after Christmas. So booked on impulse and paid before reviewing. Big mistake !!!! Our 4th cruise and the first with Tui. The first 3 were with another company and ... Read More
Booked this cruise at short notice because we needed cheering up after Christmas. So booked on impulse and paid before reviewing. Big mistake !!!! Our 4th cruise and the first with Tui. The first 3 were with another company and absolutely eye opening. They were brilliant. Not this one though, what a disapointment. The room was lovely in size as we chose a larger room outside, for an extra £45. A large window and space to move around each other was great. We were in the middle of the ship on deck 7. The furnishings are dated and tired but seemed to be clean. The first problem was when we went for a meal in Sirens, selve service, I was struggling with 2 cups of tea and a small plate with a snack on and put them on a tray. Wow, was I told off !! "Sorry but you cant have a tray". When I asked why I was told by the *white suit* they are only for the waiters to collect stuff with, not for passenger use. !!! This I found very odd. When I asked a waiter / cleaner upper he said they dont have enough trays !! A couple of days later the wife was suffering with a sore throat and feeling sick. After struggling a lot trying to bring food and drinks to the table by several trips to fetch food and drink I got fed up and asked at reception. I was told it was not safe to use a tray and not efficient, so they had withdrawn the use of trays. !!?? My wife got worse over the week and we put it down to a mild dose of flu due to the weather being windy and wet. We missed a port stop due to weather and not Tui's fault at all. The entertainment was a very poor standard and the 4 piece group would not have survived the first spot in my local pub and would have been paid off !!! The 2 girl due were very good, the pianist was exellent and the 3 boys in the casino end were so-so. ( Would have been just tolerated in a pub) . A shame but true. Senior staff were not as helpfull as the minions trying to be helpfull. A shortage of sun loungers by the pool and too many reserved. A trio of middle aged ladiest returned from line dancing, 12.30, that started at 11.00 am and were very miffed when there prime located sun beds were taken up !!! Some people ............. . Wife still poorly after arriving home. ( Ship doctor cost £90 and gave antbiotics ) I am generaly not one for being fussy but this ship was a joke !!!> Read Less
18 Helpful Votes
Sail Date: January 2018
You will be dssapointed due to the whole experience was dreadful. so bad we booked a flight home from Maderia after 2 days. The ship was being steam cleaned which suggest a medical problem. Restaurants at times were closed due to this ... Read More
You will be dssapointed due to the whole experience was dreadful. so bad we booked a flight home from Maderia after 2 days. The ship was being steam cleaned which suggest a medical problem. Restaurants at times were closed due to this cleaning. Service of food was done by staff as you were not allowed to make contact with the utensils. The ship is in a poor condition. The lifts were a nightmare, went past were you were and in time seemed to get to our spot. I can't use the stairs due to a medical condition. Due to my wife becoming so ill we made the decision to fly back to the UK from Madeira after 2nights. Some of the staff were very good, however our involvement with the medical team was a disaster, very difficult to understand what was said as they were from Serbia. Our involvement with them DID NOT RESOLVE my wife's health issue. the cost was over £2600. Again I would recommend you give careful thought before booking. Read Less
3 Helpful Votes
Sail Date: January 2018
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we ... Read More
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we had arrived in the middle of a Norovirus outbreak! The ship was under a sanitation shutdown! Pools, jacuzzi’s and library closed! Buffet restaurants were not self-service. Tea & coffee even orange juice could not be poured without a plastic gloved hand giving assistance. We were surprised that holiday makers were still being allowed to join the ship due to the number of sick people on board and the dire health warnings issued by the Captain at every opportunity! We learned that the ship had undergone a deep clean in Tenerife the day before we arrived! This obviously did not solve the problem as this process was repeated 2 weeks when all non-disembarking passengers, us included were given a free excursion to get us off the ship! We never saw anyone cleaning the corridors other than cabin staff. We had a suite which was not always cleaned too well. It was our saving grace. We could at least stay in and have hot tea and biscuits ( bought biscuits when we went off the ship) As if the health situation was not enough to contend with, everything about the ship was poor! Our first night visit to the Lido was so bad it was our last for the cruise. We wondered what we had come to?? We ate breakfast & lunch in Sirens after that. It was better but not always good. The food was often cold & sometimes not edible! Tea & coffee often had scum on the top due to not using boiling water. I watched a waiter one day pour hot water in the orange juice at breakfast. It tasted like dishwater! Evening meal in Orions was often slow service, so much so that you could miss the Broadway show. Food was not hot & a menu for the inventive! It was the first time on a cruise we have both lost weight!! I have often gained quite a lot. AI drinks package ok but due to health reasons we were never given a drinks menu. I have never had so many versions of gin & tonic, some undrinkable! Lifts were a lottery if you were in the middle of the ship! The engineers were often working on them. Some passengers were getting really cross having to wait so long particularly if you had difficulty with the stairs. The entertainment on board was not always good as the bars turned into no-go areas due to the overly loud out of tune singing acts! The Broadway showcase team entertainment team were like a group of strangers thrown together for the night! We found the ship to be really dirty in some areas particularly the crew area on deck. There was quite a number of dirty cushions on sun beds & seats in public areas! Sorry can’t think of a nice thing that happened on the cruise, just an awful waste of money! Read Less
12 Helpful Votes
Sail Date: January 2018
I will be sort and straight to the point. There is a bug on this ship and has been for a while now. After getting on the ship on the Saturday my partner came down with sickness and diarrhea and had to get the doctor out to the cabin and ... Read More
I will be sort and straight to the point. There is a bug on this ship and has been for a while now. After getting on the ship on the Saturday my partner came down with sickness and diarrhea and had to get the doctor out to the cabin and the injection she got made her worse then on the Thursday i came down with the same symptoms and was confined to my cabin for the rest of the holiday, They even put 2 complementary excursion ticket under our door for the friday to get every one off the ship so they could do a deep clean but we could not go as we were confined to cabin. We saved up for this holiday and it was the worse holiday i have ever been on. We have been back for over a week and we both still dont feel right, I think it is really bad that Tui are still selling holidays on this ship when they know fine well that the novovirus is on the ship. Read Less
11 Helpful Votes
Sail Date: January 2018
If you are in wheelchair DO NOT book a cruise on this ship! When we booked direct with Thomson we were told that there were no wheelchair cabins left but that the Deluxe Outside cabins had plenty of room for a wheelchair so we made our ... Read More
If you are in wheelchair DO NOT book a cruise on this ship! When we booked direct with Thomson we were told that there were no wheelchair cabins left but that the Deluxe Outside cabins had plenty of room for a wheelchair so we made our booking in one of these cabins. They arranged wheelchair assist through the airports and taxi with wheelchair ramp to the port. When we had completed all the paperwork we made our way to the gangway to find that there was no ramp onto the ship and that the only access was up a steep flight of steps which my wife had great difficulties climbing - it then took 4 crew members to 'man-handle' her electric wheelchair on board. We made our way to our cabin 9013 to find that the cabin door was too narrow to get the wheelchair through ! We immediately went to reception where we were told that all the cabin doors were the same width apart from the 4 disabled cabins which were all full! An interesting point was that we only saw another 2 wheelchairs throughout the cruise so 2 of the disabled cabins must have been occupied by non-wheelchair users!! Because of the gangplank being steps rather than a ramp we only managed to get off the ship once in Funchal which was because they used the local port's facilities which was a ramp. Disembarcation from the ship was agin via the steps and again the crew had to 'man-handle' the wheelchair off the ship. We had discussions with another wheelchair passanger who was paralyzed from the waist down and she had had to be physically lifted on and off the ship whilst sat in her chair! Furthermore at the one port where she had been 'lifted off', the shuttle transport was a conventional coach with no wheelchair access so they had to use a taxi. The only good points of the cruise were the very helpful staff and the entertainment team who were very good. The food was good but it was odd that if you wanted a steak it was only available with a £ 9.95 supplement. Also having upgraded to the premium drinks package there were only a choice of 2 rose wines - to get a bottle of Mateus Rose was at an additional cost of £15 Overall the ship felt very old and tired! Read Less
8 Helpful Votes
Sail Date: January 2018
My husband and I chose this cruise to coincide with my birthday and to spend a holiday with our four friends. We have cruised with Thomson twice before on The Spirit and had a great time. This ship,however, was grubby and lacking in ... Read More
My husband and I chose this cruise to coincide with my birthday and to spend a holiday with our four friends. We have cruised with Thomson twice before on The Spirit and had a great time. This ship,however, was grubby and lacking in toiletries and decent towels. They had reduced the number of courses from four or five to three. Also there seemed to be a shortage of staff (they were busy cleaning everywhere or were sick!).We were told by previous passengers who were disembarking that day that there was an outbreak of sickness and dirorreah the week before but the Captain denied this. He said that the increase in sanitation and constant hand spraying was down to a changeover of passengers! We were not allowed to pour our own milk in our tea. touch any serving tongs or take any food from the buffet restaurant! The restaurant food was ok most of the time but we preferred the small restaurant on the 11th floor for breakfast and lunch. On the final day of our holiday, I sufferred with chronic dirorreah and projectile vomiting. I went to the medical centre and was unfortunatly bad while I was there. I was very surprised that there was only one toilet for the ladies which would not flush!!! Luckily, by the time our coach arrived to take us to the airport, I felt a little better and decided to take the risk and fly home. On a positive note, the staff were pleasant and the shows were good. We did not go on any of the organised trips but went ashore with our friends and had a lovely time with them We had two days at sea as we could not stop at La Palma as the weather was bad and the ship could certainly have done with more entertainment!!! I certainly would never go on this ship again. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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