2 Helpful Votes
Sail Date: March 2019
We have just returned from a 8 day cruise on a Tui cruise ship “Marella Dream” visiting the Canary Islands. The ship was very tired and desperately in need of an update and refurbishment. There is no centre point like a atrium. The ... Read More
We have just returned from a 8 day cruise on a Tui cruise ship “Marella Dream” visiting the Canary Islands. The ship was very tired and desperately in need of an update and refurbishment. There is no centre point like a atrium. The lifts are useless, small and very very slow….. quite often going straight pass your floor or so full with people you had to wait ages. Often we went up and down like a yo-yo as it went nearly up to the top where we wanted to go but then back down again! Our cabin again needed an update, beds were comfy though, and our cabin Steward Angelito who was very efficient and charming, kept it very clean. One issue was WiFi and internet. Most ships give free WiFi somewhere on board but not here!!! We could have paid for it but it was expensive, so was unable to make outside contact unless you found a café off shore, which was difficult. Another major issue was the shower as it was so difficult to adjust the hot water and it was extremely hot, changing even as you shower……. Very very dangerous!!!!!! On a positive note the staff were very friendly and helpful. The food was good in both the self service and main restaurant, we didn’t try the speciality restaurants. Also the entertainment was the best we have had in all the other cruise lines we have been on……. Both in the theatre, the lounge and deck area. The trips organised by the ship were extremely expensive and not good value! All in all for the price paid for this cruise it was ok, but we would NOT recommend this trip on this particular ship. Read Less
2 Helpful Votes
Sail Date: March 2019
Booked the cruise as a package through the Tui website two weeks before we sailed. The ship is old and dated, but was clean. There was a lack of space to sit inside the ship that did not have music blaring out through the speakers. It ... Read More
Booked the cruise as a package through the Tui website two weeks before we sailed. The ship is old and dated, but was clean. There was a lack of space to sit inside the ship that did not have music blaring out through the speakers. It would have been nice to have somewhere to sit and read other than in our cabin. Apart from deck nine all the outside space also has music blaring out. It was near impossible to get a sunbed in the sun. passengers were putting their towels on them when we first came into port sometime as early as 7.30am. At one stage when my husband and I were looking for somewhere to sit we counted 34 sunbeds reserved, we photographed them and an hour later went back and they were still empty of passengers just covered in towels. We made a member of staff aware on more than one occasion but nothing was ever done. On the open deck there was also a problem with people smoking outside the designated smoking areas. On one occasion a female passenger lying by the pool smoking and another time a gentleman smoking using his mug as the ash tray. This was unfair for non smoking passengers. We raised our concern with staff at the time but nothing was done about it as it was still happening on the day of our departure. We paid extra for an outside cabin on deck seven, spacious, a shower over a bath and a comfortable bed. The only downsize was the noise from the Broadway show lounge. Our cabin steward was amazing. The food was very pork orientated. When my husband had some chicken it was not cooked, still blood inside when cut into it. Sometimes the self service restaurant would run out of plates or cutlery and marmalade and was served with the cream tea as they had run out of jam. The restaurants also ran out of hand jel and the soap dispensers were found empty in the public toilets on more than one occasion. There were not enough lifts on the ship and I was repulsed when I came across a lady cutting her husbands toe nails on the sun deck leaving the nail clippings to blow in the wind! We did not book any shore excursions due to the cost, we organised our own. In Agadir the crew were not allowed of the ship and we were warned that it was too dangerous to walk through the port so we got a taxi into the town. I asked why a coach was not organised to transfer passengers to be told that when they had the taxi drivers blockaded the port. Why doe Tui go to this port, well its because it is the destination that it makes the most money on shore excursions. Profit comes before passenger safety. This was my fourth cruise but if it had been my first it would have been my last. Why is the ship called the Dream, because passengers on it dream of being on another ship. Read Less
Sail Date: February 2019
Ship was well kept although a little tired. Staff were lovely, friendly and efficient. Aldrin, the cabin steward did an excellent job of keeping the cabin spic and span. The cabin was spacious. Food was reasonalble- very good on the formal ... Read More
Ship was well kept although a little tired. Staff were lovely, friendly and efficient. Aldrin, the cabin steward did an excellent job of keeping the cabin spic and span. The cabin was spacious. Food was reasonalble- very good on the formal night. Went to the Asian restaurant one night where the food was very good with impeccable service. Basic drinks package was very disappointing - had changed considerably since our last Marella cruise 7 months ego- much less choice! Red wine was undrinkable, according to my husband who is not especially fussy about wine. Also the majority of cocktails on the basic package were rum based which isn’t my preference. As said previously the basic package on The Discovery last year was so much better. Service at the various bars was excellent. Shows in the theatre were quite good as were the resident band who played a variety of music. Seemed to be an over dependence on quizzes in the other lounge. The casino and The Watersedge disco was good. Felt there was little to do on the sea day- I usually enjoy the plays that are put on by the entertainment team - not on this cruise- also no guest speakers/ enrichment activities- maybe due to only being a 7 day cruise with one sea day but there was a play on our last 7 day cruise 7 months ago. The guest comedian was extremely disappointing - we saw him a few years ago on another Thomson cruise and his show was EXACTLY the same- same jokes and routines. I can’t believe he is being paid to churn out the same material year after year - shocking! However, overall we enjoyed our holiday. Read Less
Sail Date: February 2019
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions ... Read More
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions were overpriced and after finding that the handouts from the ship were not very helpful or accurate we headed for the tourist information offices at the places we visited. There was good information about the ports on-line but we used on-shore wi-fi and roaming Vodafone after a message that we would be charged £2.88 per minute for all calls, texts, and data on "Vodafone Marine" ! Our cabin, 1004, was quite good with a settee and table as well as TV and tea and coffee facilities and a good size window, a bit obscured by lifeboat access equipment. We had a problem with the safe which two visits from crew could not sort out, Dennis, an officer from reception was the second to try, we were pleased that the safe locked itself and refused to open until he put his override code in twice. He confirmed to us that it was faulty. I made a third visit to reception to complain and they refunded my money but were unable to provide a replacement safe for us or alternative safe storage for our valuables, apparently there is no safe at reception ! Our only option was to find a hiding place in the cabin. Please note there is no forseeable solution to this problem as replacement safes are apparently not available ! On our fifth day I was up early with diarrhoea and vomiting, I called reception as required and was visited by a doctor and nurse. They confirmed from my symptoms that it was not viral and therefore probably something that I had eaten so I could either stay in the cabin on immodium for 24 hours or visit the ships hospital for treatment which would see me well again in a couple of hours, I opted for the latter and had extensive blood tests and intravenous drugs, the treatment worked and I called back in the evening to check that all my obs. were normal. Excellent service but a tad dear at £1,400 plus ! Interesting to note that the previous day had been a "sea day" so it was most probably something that I had eaten on the ship. We unfortunately missed Lanzarote on my sick day. On the positive side, the crew were polite and helpful to a man ( or person I suppose I should say). The highlight of the cruise was the entertainment team, they worked non stop and were really professional and talented. The food was all pretty good ranging from canteen type buffets in various locations, made to order pancakes, omelettes and pizzas, a proper sit down restaurant with good service and "pay extra" speciality restaurants. We were on a full board but not " all inclusive " basis so we paid for the "wine package" which at about £14 per bottle compared to UK restaurant prices. Drinks at the bar were similar to pub prices. We enjoyed a lot of the cruise but there were things that let it down, there was no hot water on one evening and for the hour before the captains reception the whole ship was without any running water, the Captain did apologise and excused the smelly guests ! I registered all my complaints on-board and filled in the questionnaire on our return but there has been no offer of apology or compensation, in fact no response at all ! Read Less
1 Helpful Vote
Sail Date: February 2019
We booked this cruis Edith high expectations as we have been on previous Tui cruises. Embarkation was quick and easy and staff were pleasant and helpful. Our cabin was clean and plenty big enough for us. Our luggage was delivered ... Read More
We booked this cruis Edith high expectations as we have been on previous Tui cruises. Embarkation was quick and easy and staff were pleasant and helpful. Our cabin was clean and plenty big enough for us. Our luggage was delivered quickly. Onboard the restaurants both the self service and table service were good and the food was presented nicely and it was tasty and plentiful. Staff were excellent. The evening shows were good although drinks service was slow at times. The shore excursion to Agadir was awful. The market we went to was dirty and really didn’t feel safe. My friend & I have been on lots of cruises but specifically chose this one as we had never been to La Palma & it was the one place we really wanted to explore!! The captain decided we were not stopping there and blamed the weather although other cruise ships did dock there. We also concluded that some flights to the boat had been delayed and felt this had impacted on his decision!! We then had to spend 2 days at sea instead of the 1 stated in the itinerary!! We felt this was unacceptable and complained. We were told we would not be receiving any compensation at all!!! I do not think this is a satisfactory conclusion as this was no fault of the passengers and left a lot of us upset as it was disappointing and 2 days at sea was not what I wanted or indeed what I had signed up for!!!! Read Less
3 Helpful Votes
Sail Date: January 2019
The staff very friendly and tried their best. In the Restaurant, (Orion) service was hit N miss, food choice was poor (we were supposed to be AI) surprised you had to pay extra for Steak (standard on other cruise lines)). Buffet was a ... Read More
The staff very friendly and tried their best. In the Restaurant, (Orion) service was hit N miss, food choice was poor (we were supposed to be AI) surprised you had to pay extra for Steak (standard on other cruise lines)). Buffet was a nightmare so only used twice! Never used any of the other restaurants or had the speciality meals. The Captain was a real character and could probably go into Stand-Up if he gets fed up with the sea. Bars & Entertainment were good but watching the same acts night after night got a bit boring. Drinks, we upgraded to AI only to find there was yet another level you had to fork out to get the really decent drinks. Daytime activities were pretty poor unless you like a quiz bingo or watching them rehearsing for their game shows that you're going to be watching that evening. We found the WATERS EDGE to be the best for entertainment and service. One of the main problems we had was seating! There were ever enough during the entertainment in the Bars, so you either stood with drink in hand or waited to pounce when someone left. The other was cold, it was very chilly in the main lounge so make sure you keep some warm clothing handy The formal was a stand out for us, You begin in the theatre where you're entertained by The captain was of form as usual before going into the restaurant. Read Less
2 Helpful Votes
Sail Date: January 2019
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and ... Read More
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and the carpets looked dirty . The window was rusty on the inside and looked like it had been glued back in and never been painted for years . Our steward was sometimes available but we never really saw him . We certainly did not have any "towel folding" in our room . The shower had a mind of it's own , either too hot or too cold . The bathroom is old and needs some updating . Food in Sirens was good and plentiful as was the Lido . In the Orion restaurant it was too loud , too jam packed with people and the service was slow . Public area Gents toilets were flooded especially on the Gala night . The ship had a 5 degree list when we had bad weather and large swell . Even though we were told the stabilisers were used , they were not too efficient . The elevators were slow and inefficient . We paid the extra upgrade to the AI which we used mainly in the Coffee lounge . All staff in there were excellent , friendly and polite . Nothing was too much trouble and they were very efficient . Our spirits were lifted when we went in there . On the whole , as experienced cruisers with other cruise lines as well as Marella Discovery 2 in 2017 we were very disappointed with the Marella Dream . To add to our cruise we stayed a week in Tenerife Costa Adeje which was good . Read Less
Sail Date: January 2019
Wanted a small boat as first time on a cruise.We started off bad the cabin was dated and the bathroom had a damaged bath.So having a long trip to pick up the boat we then had to sort out are cabin.We exchanged cabin for a nice one thanks ... Read More
Wanted a small boat as first time on a cruise.We started off bad the cabin was dated and the bathroom had a damaged bath.So having a long trip to pick up the boat we then had to sort out are cabin.We exchanged cabin for a nice one thanks to Tui,the young man on reception also had a lot to do with it he was so kind,many thanks to ORION.From then on it was okay the food in all the restaurants was really good and the staff are excellent all over the boat.Are cabin porter DHANI was that one step further he was very kind all the time.The ship was very clean ,house keeping staff work very hard.The entertainment could have been better but we just used the piano bar in the end.You had to move quick for the good sunbeds but we soon found other places to park are bodies.We did a trip and very well organized it was on Madeira ,lovely day. Most of the time did are own thing.We would cruise again but on a bigger boat and a different company.My family ordered a bottle for our special day and it was not a cheap bottle ,but we never got it.We wanted a different holiday for our anniversary and that's what we did. Read Less
3 Helpful Votes
Sail Date: January 2019
We booked this cruise through TUI and cannot fault the flight and transfers organisation. The ship is old and a little dated as expected but clean. The food and service was excellent, staff making every effort to please. We paid the ... Read More
We booked this cruise through TUI and cannot fault the flight and transfers organisation. The ship is old and a little dated as expected but clean. The food and service was excellent, staff making every effort to please. We paid the extra for a deluxe cabin on deck 9 which was large and well equipped. Unfortunately these cabins were directly over the Medusa lounge whose loud entertainment continued until 1.00 a.m. every night.This type of cabin is chosen by guests who pay and expect a better than average consideration of position. The evening theatre shows were very professionally presented but the entertainment in the other main lounge on board consisted of a resident group and noisy audience participation games or quizzes each evening. There were no cabaret artists or other variations to this. Due to the all inclusive nature of this cruise there were a number of guests whose aim seemed to be to drink the ship dry which was a shame for those who appreciated and enjoyed a drink in moderation without a large bar bill at the end of the cruise. The itinerary was also altered after sailing, the ship not calling in to La Gomera due to "weather conditions" which seemed strange as this did not present a problem at any other port and we had booked an excursion for which we are still awaiting our refund. We later discovered that La Gomera had been changed to the island of La Palma on several cruises before and after this cruise and cannot believe that they have so much trouble with weather for cruise ships in that particular Canary island. A last remark - they need to enforce the sun lounger towel policy. Beds were left all day with towels but no occupants!! Read Less
6 Helpful Votes
Sail Date: January 2019
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and ... Read More
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and when moved to another cabin in the middle of night only to find extreme engine noise they were very rude to us. The Orion restaurant is good and fellow diners well behaved in this restaurant. The waiters are amazing - service some of the best we have ever had in any 5 star hotel around the world. However, the decks are cramped, sunbeds old and stained and the ship is only slightly better than Brittany ferries - in fact the pool area is worse than the Pont Aven ferry. Do not go on this cruise if you want any form of culture or sophistication. Lots of bingo and hideous entertainment in the Broadway theatre. Very crowded in the buffet areas and breakfast on deck very busy. Stick to Orion restaurant for breakfast if you don't want to watch very large people eating very large breakfasts whilst talking very loudly on mobile phones to friends at home. I am trying to be generous here but all in all if you like Butlins you will like this - it is not like the previous P&O cruises we have been on at all but it is a lot less expensive. The Ports of call were lovely as was the weather and leaving the ship was extremely efficient. The main problem is the sheer number of people all crammed together on a very small ship and the type of people attracted to this type of budget cruise. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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