Sail Date: December 2014
Just returned from Christmas and New Year on the Dream. During a disappointing cruise on the Dream in September we were assured by the Housekeeping Dept then that the many problems that we were experiencing would be rectified and that ... Read More
Just returned from Christmas and New Year on the Dream. During a disappointing cruise on the Dream in September we were assured by the Housekeeping Dept then that the many problems that we were experiencing would be rectified and that 'all the stops would be pulled out' for the Christmas cruise which we had already booked. Oh. Dear! From the moment we landed in Montego Bay on the 23rd December, this went from bad to worse. We landed on time and were advised by the air stewards that once through immigration we would be taken to the coach and on our way to the ship within minutes.In fact we stood in a queue for over 2 hours and 15 minutes waiting for coaches. We were the lucky ones, some people waited over 3 hours. We were in a long corridor, with no air conditioning, no water, no information and NO THOMSON REP. to explain why there were no coaches to transfer approx. 900 people to the ship. When we got to the Cruise Terminal we were offered a small plastic cup of water - no apology for our long wait - nothing. The next day after I presume hundreds of complaints the Captain stated that he was contacting London to see what had gone wrong and offered all those affected £50 on board spending.We never received an explanation for the chaos. One of the problems during the September cruise was the poor condition of the cabin towels and linen. The towels were very thin and in some cases threadbare, with holes and frayed edges. This December we had the same problem. After a visit to the reception things improved but we still had a thin duvet cover with a tear. We were told by a very embarrassed Cabin Steward that they didn't have enough linen to change the beds for every cabin half way through a cruise and she was meant to rehang towels instead of changing them. Our shower curtain was stained along the bottom edge with mould. Although some of the toilets had been refurbished since September some were dreadfully shabby and on the last day al least four were blocked. On two occasions the water supply to the basins etc.,was turned off for maintenance. This happened on the final day of the cruise when people were hoping to freshen up for the journey home and had hired rooms for £35 only to find that there was no water. Each day we received info about the ports of call but when we docked at Falmouth in Jamaica the daily news gave us information about Falmouth in the South West of the U.K.!! Some of these niggles smack of sloppyness but most of them stem from a desire to cut costs. The main problem on this cruise was that scores of passengers became ill with dreadful hacking coughs - a feeling of weakness and unable to keep warm. Some stayed in bed in their cabins for a few days and all around the ship the sound of choking coughing could be heard. My brother in law was treated in the ships hospital receiving treatment for a chest infection and after three days of treatment (and a hefty bill) flew home on a planeload of fellow cruisers coughing for the whole 8 hours of the flight. The public rooms, i.e. restaurant, lounges, theatre etc., were freezing cold and although the staff were asked if the air conditioning could be turned down were told it wasn't easy to do. Lost of people sat with cardigans,or shawls to keep warm or avoided the cold rooms altogether. It was felt that the unpleasantly cold surroundings may have contributed to these infections, I have seen from other reviews that other Thomson Dream cruise passengers have had similar outbreaks during recent cruises. There was also chaos when leaving the ship for the flight home with three plane loads of passengers again waiting for coaches. The Thomson staff were completely out of their depth. Most of the people we spoke to were adamant that they would never go on a Thomson Cruise again. We are of the same opinion. This is not a Platinum cruise. However, it must be stated that as usual the cabin stewards and restaurant staff were very attentive and worked hard. Read Less
1 Helpful Vote
Sail Date: December 2014
Returned home on 24th December after great itinerary on Thomson Dream. Developed cruise cough a few days before the end of the cruise along with many others. Still got it 10 days later.  It seemed to be rife, with tales of visits to the ... Read More
Returned home on 24th December after great itinerary on Thomson Dream. Developed cruise cough a few days before the end of the cruise along with many others. Still got it 10 days later.  It seemed to be rife, with tales of visits to the ships doctor and large bills to follow. Generally hand sanitation seemed to be very good. Is there something wrong with the air conditioning filtering system, other cruise lines do not seem to have the same problems as Thomson. Lots of problems with the lifts, someone was trapped in one for 30 mins. We climbed the 5 flights of stairs to breakfast every morning to be on the safe side. We had an outside plus cabin and were pleased with it after a few teething problems, ie no water, exploding hair drier. On the positive side the dining in the waiter service areas was very good. Alas the buffet on both decks is badly laid out, with lots of waiting around to get food and poor seating plans on deck 9. Outside space on sea days was very difficult unless you adopted the German tactic and put your towels out at 6am, it was relieved a little when work on the new sundeck was completed a few days into the cruise. As for entertainment, the show team were excellent, best we have seen on our 9 Thomson cruises, comedians funny and guest lecturer brilliant. Greg Francis band was good for dancers but a bit old hat with a rather annoying singer. Not enough proper big band sound. The Medusa lounge is not big enough to cope with evening entertainment and there were lots of comments on the "new" coffee lounge - another money making idea from TUI>. There seemed lots of new staff and the bar service was abysmal for the most part - concluding in a very small measures of cocktail with lots of ice which is ridiculous with a drink package and poor quality draught beer maybe due to lack of training. Luckily we enjoyed the ports of call and thoroughly our trips and our own explorations. It is our second and last trip on the Dream and any future cruise with Thomson will be on the Majesty or Celebration.   Read Less
Sail Date: November 2014
Our Iberian Escapade on The Dream was marred by Thomson pre- empting the ship's refurbishment. It started with noticing that the mezzanine in the theatre was closed. From there on it got worse. A small number of outside contractors ... Read More
Our Iberian Escapade on The Dream was marred by Thomson pre- empting the ship's refurbishment. It started with noticing that the mezzanine in the theatre was closed. From there on it got worse. A small number of outside contractors blossomed into a multitude before the cruise finished. The noise levels increased not only on the outside decks but also inside the ship. The noise levels were enough to give anyone a migraine. Trivia quizzes could not be heard on deck11 and open deck room on deck 12 lessened. Not that you could relax up there with the noise coming from the sports deck area. This area I believe is being turned into a sun deck. Hope the next cruisers enjoy, "the peace and quiet up there" Then to top it all there was no hot water on our last night. So we had to boil a kettle to wash our hair in the basin and have a quick wash instead. There was hot water when we returned after our evening but too late. Not good enough. There were apologies made by the Captain but Thomson must have known this was going to happen before hand. They should have warned paying guests before they booked this cruise, then we could have made an informed decision as to go or not. Generally these ship maintenance companies need notice to come on board, as materials etc have to be ordered especially for re-upholstering. I will not name the companies as it is not their problem. Apart from that the food was disappointing in the MD except for the 1st day. Desserts were same, same with no real quality. As for the wine on the DP it went from not bad in the MD to almost undrinkable in the buffets and other bars. Good points:- Our cabin was kept clean and tidy at all times by Iwan. He was like the SAS, never seen at any time but got the job done. From early morning clean up, to turning the bed down with choccy on pillow when we returned in the evening. A big thanks to this young man. All the crew from the Captain down were brilliant. Nothing was too much trouble. The energy and talent of the entertainment team was second to none. The shows were stunning. Will we return? Never on a cruise that is due to go in for even a small refurb. Lesson learnt. Thomson must sort this out. We have been in touch with them to complain. A new experience for us, as we do not sent a complaint of lightly. In fact have never done so before. Read Less
Sail Date: November 2014
This was our fifth cruise, second with Thomson but first on the Dream. Six weeks ago we were on the NCL Epic so the contrast in size was very noticeable but actually quite refreshing. Although Dream is nearly thirty years old, it is ... Read More
This was our fifth cruise, second with Thomson but first on the Dream. Six weeks ago we were on the NCL Epic so the contrast in size was very noticeable but actually quite refreshing. Although Dream is nearly thirty years old, it is well-maintained and the facilities well laid out and close together.. Another first for us was having an inside cabin. It was not large but manageable and we were not in it much during the day. We thought we might find it claustrophobic but it was not a problem and at night we left the television switched to the bridgecam channel so we could see when daylight dawned. Embarcation was swift. We booked ‘cruise only’, arrived at Malaga port at 10.30 a.m. and we were on board by 10.45 – an early lunch and we had the afternoon to walk back and explore the city. Leaving the ship at the end of the cruise was equally smooth. The cruise was Iberian Escapes and we thought going into the Atlantic in November might be risky. There were gales on a couple of days and we never made Tangier as the port was closed due to 50 m.p.h. winds. We sailed on to Gibraltar a day early but we also found that port closed until mid-afternoon so effectively had an extra half day at sea. The entertainment was switched around to cover that, so it was not a problem. Some people have complained earlier about Thomson prices but we booked a while ago and received a free drinks package which made the cruise great value. We tried really hard but would never have found it worthwhile to have paid the onboard price of £230 each for the package – I think we would have paid £250 in total for what we consumed. We have never had a package before as we are not huge drinkers. It was a pleasure to have the helpful wine waiter Seigfred keeping our glasses continually topped up during dinner and to sample the daily cocktail selection. Entertainment on board was even better than we anticipated and Thomson are brilliant at it. The entertainers are so talented at both singing and dancing and Cruise Director Paul Fisher showed his talents by joining in several shows. We had a tour backstage with two of the dance team who obviously enjoy their jobs. This team is the best we have seen on our cruises. The musicians playing around the ship were also of a high standard and the Crew Show was a chance for other members of the crew to show their different talents. Because 95% of passengers are from the UK the food seemed less varied than it was on Epic. We usually stick with the buffet for most meals but this time we were not particularly impressed and quality seemed to vary from day to day. Desserts often looked good but lacked much flavour. For the evening meal we switched to the Orion Restaurant and had good experiences every time. We chose the same seating area on several nights and our attentive waiters, Alvez and Nilo, really looked after us, bringing extra desserts and main courses when we wanted to try them. The Baked Alaska evening is not to be missed and was well orchestrated by Assistant Cruise Director, Shep. Regarding the ports visited, Porto impressed us more than expected. A complaint from many passengers about the river cruise on the Douro when too many people were crowded into the boat’s cabin during torrential rain was met with a partial refund – well done Thomson. In Lisbon on the Sunday, we took an excursion to Sintra and Cascais which was good. Cadiz and Gibraltar we had been to before but found new areas to visit. Overall a very enjoyable cruise and we would certainly go with Thomson again. No nightmares for us!   Read Less
Sail Date: October 2014
on arrival at palma check in was very easy and quick ,had to find our way to our cabin without any directions from staff , when arriving at our cabin (deck 5 outside plus) we was surprised at how big it was , the bathroom was of good size ... Read More
on arrival at palma check in was very easy and quick ,had to find our way to our cabin without any directions from staff , when arriving at our cabin (deck 5 outside plus) we was surprised at how big it was , the bathroom was of good size with a bath and shower ,flat screen tv and tea coffee facilities in the cabin. then we had to wait over 2 hours for our cases to arrive and that was after asking as we wanted to change. we then went to the lido buffet which had a selection of hot and cold food on but wasn't that good , the same was to say about the other buffet food restaraunt (sirens). the daytime entertainment was non existant apart from a quiz at 2 oclock and 30 mins of music . the evening entertainment was very good from the showteam in the broadway lounge and the guest comedian Maurice grumbleweed was very good , the only thing with the lounge was the place was over run with diesel fumes . the staff on board couldn't do enough for you but there wasn't enough of them to serve people when it got busy leaving you waiting for a drink for upto 20 minutes ,.and thomsons pushing staff to walk round the ship holding cards up trying to get you to pay extra for the steak meals which I know all ships charge extra for certain meals but never seen them walking round pushing it. olli the cabin steward was ever hardly seen and when we did see him he could only say morning or hello after being on majesty in august this ship has a lot of catching up to do for passenger comfort and we wont be returning to it unless there are vast improvements Read Less
Sail Date: October 2014
We recently sailed on the Thomson Dream, Moorish delights cruise. The reason for choosing this cruise was purely on the itinerary as we had not been to most of the ports on previous cruises. Remember that Thomson are not always the ... Read More
We recently sailed on the Thomson Dream, Moorish delights cruise. The reason for choosing this cruise was purely on the itinerary as we had not been to most of the ports on previous cruises. Remember that Thomson are not always the cheapest. Ship We had read a few reviews which suggested that the Dream should be renamed the Nightmare as it was a rusty old tub with raw sewage knee deep in the corridor. This was NOT our experience although overall it was “a bit tired”. Cabin Our cabin, 6096 was in the newer part of the ship and was very big compared to other ships we had been on. (the ship was cut in half and chunk added in the middle like a limo). The newer part can be spotted by the bigger windows. The only gripe was that the “white” towels, though clean were very grey and I have used better to clean the car. Don’t bother paying for the safe as it is electronic and easy to work out. Food We ate in the Orion restaurant on the first night but the 6 courses took nearly 2 hours and the air con was set too cold so after the first night we used the buffet restaurants for the rest of the cruise. As there had been a couple of Norovirus cases the week before we were not allowed to serve ourselves at the buffet so this slowed down the process as you had to tell the servers what you wanted and how much. Drinks package We had the A.I. drinks package included for £50 each as part of the booking offer but as the drinks are reasonably priced at £3.70 a pint the full price of £250 each is hard to justify unless you are planning on having more than 10 a day each. Entertainment The entertainment was right up our street and the theatre show team were very talented and enthusiastic. Don’t miss the crew show and watch out for waitress Hazel. The guest comedian was good and as they say “the old ones are the best”. Strum Jam were amazing vocally and musically and tackled some amazing stuff with ease. Heart and soul were also worth a listen to but Tunesmith were not suited to the large medusa lounge and more or less killed the atmosphere. The cruise director Paul was always there or there about which was great as on some ships you never see them. His sidekick Shep was also great at his job and very entertaining. Sunbeds Loads of sunbeds available BUT nowhere to put them. There were piles of them but no floor space. The sports area could perhaps be utilised as it was usually empty. As usual there were loads of beds with towels on them and no one near. Ports Gibraltar- Easy walk into town centre (25mins) then walk/shop to the cable car (15mins) then see the apes. On the way back get your duty free. Casablanca- You really need to do a trip as it is quite a distance to town as well as for security and to see the sights. Cadiz- A lovely place to walk about. Leave the port, turn left and you will arrive in the town centre 10 mins. Malaga- Been here before so we took one of the trips to Marbella and Puerto Banus which was a good ½ day. Cartagena- Another lovely port for a walk about. More or less straight out the port and you are there. Town centre 10 mins.   Read Less
Sail Date: October 2014
We are just back from the Thomson dream on the 18th oct ,what a great cruise the staff was brilliant in the Orion restaurant Jordel,Aji and Richard were the waiters on our table and they were fantastic the meals in the Orion restaurant was ... Read More
We are just back from the Thomson dream on the 18th oct ,what a great cruise the staff was brilliant in the Orion restaurant Jordel,Aji and Richard were the waiters on our table and they were fantastic the meals in the Orion restaurant was different every night and the choices was excellent this was a real 5 star restaurant. Up in the sirens restaurant the meals was good as well You must take the all-inclusive package for the drinks as they take £4.50 per Bacardi and £3.70 per pint the bar tenders in the medusa lounge were brilliant too they do a great job and after a couple of visits there they know your name and what you like to drink we had an inside cabin which was small but still comfortable and it was cleaned twice a day towels was changed every day the ship is a bit out dated compared to other ships but all the staff make it more a friendly and personal cruise where you are a name rather than a number entertainment was good aswell but the stand out was brandi who won the Dutch pop stars competition also   Read Less
Sail Date: October 2014
This was our first cruise, "Moorish delights", The flight was fine. We had picked up the luggage at the airport, we asked a Thomson rep were did we go for the cruise, " end of the building", this is all we got from each ... Read More
This was our first cruise, "Moorish delights", The flight was fine. We had picked up the luggage at the airport, we asked a Thomson rep were did we go for the cruise, " end of the building", this is all we got from each rep we approached. We got to the end of the building & were pointed out side. We were allocated a coach. Thirty minutes we sat on the bus before it moved. We got though the quayside booking in o.k. The cabin was fine with plenty of room, clean & tidy. £15 pounds for the room safe is a bit steep. The first day at sea was a sun lovers dream, boring. Gibraltar is great. Casablanca is not. The city tour is poor. The dock is totally industrial. Containers & bulk loaded ships. Fish meal & chemicals. The fumes were that bad many passengers went inside with their eyes watering. We left the port in fog, slowly. When it was clear, the boat could not make up the lost time due to a engine fault, therefore we arrived late at Cadiz. There was water problems as we had dark brown water out of the cold tap on one day. For a boat that is getting old & must have twenty coats of paint on it, the staff are great, the food is good. to cap it all on the last night, the show was cancelled & was left to one man to sing some songs. They said the cast was poorly. Do not think we will be cruising again. Read Less
2 Helpful Votes
Sail Date: October 2014
The Dream is a old ship which can look it's age but don't be fooled by this as it is well maintained and cared for. The crew were always keeping everywhere spotless. The cruise itself was brilliant. The crew always smiling and ... Read More
The Dream is a old ship which can look it's age but don't be fooled by this as it is well maintained and cared for. The crew were always keeping everywhere spotless. The cruise itself was brilliant. The crew always smiling and very friendly. The cabin steward was wonderful looking after our son and leaving him towel art animals every evening (well doe Okki). The food was excellent and never ending. The prices on board for drinks are more expensive than the UK but not excessive. The Orion dining room service was amazing and you do not get that same attention in some of the top hotels. The tours from ship need careful thought as some do require a fair amount of walking and when we went (mid October) it was very warm (33C+ in Rome). The on board entertainment was much better than in some of the mainland UK theatres. Read Less
Sail Date: October 2014
First time with Thomson cruises. Not sure we will do it again. Smooth transfer from Palma to the ship but given the staff must do it so often, that's to be expected. Luggage to cabin fast and efficient. Hated being bombarded by staff ... Read More
First time with Thomson cruises. Not sure we will do it again. Smooth transfer from Palma to the ship but given the staff must do it so often, that's to be expected. Luggage to cabin fast and efficient. Hated being bombarded by staff giving out leaflets (for the spa) and encouraging photo opportunities, as we joined the ship but I guess marketing must prevail at first opportunity and perhaps a boarding photograph is welcomed by many even when you've been up since 0300 and look like hell! Cabin was up to expectation (on Deck 7 with a window). We really liked our cabin which had a big comfortable bed, nice clean full bathroom etc. Toilet ceased to work on one day but that was soon rectified. Overall the ship was clean but shabby and tired in places. The ladies toilets on deck 11 need more attention. Its all very well making sure everywhere else is clean and that hand sanitisation routines are followed, but the ladies loo cubicles on deck 11 have a thin "sill" which runs along the cubicle wall. Its thick with urine salts and dirt - try running a wad of toilet paper along it! Furthermore, on the last morning aboard those toilets blocked and disgustingly overflowed. We also noticed sewage smells in the lobby area outside the theatre but this seemed to come and go. Staff were on the whole efficient and smiley especially down on the decks. However, I was amazed at how familiar some waiting staff in the Orion restaurant were with customers. Literally very touchy/feely and juvenile but perhaps some of the clients like that kind of rapport. I don't think the waiting staff are properly trained and on several occasions we were missing cutlery from our place settings and had to ask for replacement. Furthermore, if two guests sit at a table laid for four, surely its good practice to routinely remove the extra place settings? Not so on the Dream! Also since when has it been acceptable for waiting staff to shout to each other? In one of the buffet restaurants (deck 9?) the serving staff really did shout and, as I walked along the servery, witnessed one male server make an intimate grab at another male server! I was too shocked to speak. One morning I stood next to a waiter at the coffee dispenser and the ship was tossing around a bit. He commented "May day, May day - its going to get very rough, we are going to sink" I told him his remark was "not funny" but mornings are not my best time of day so maybe I was a bit harsh? Small things too many to mention added up to quite serious lapses. There were certainly sloppy or lazy attitudes but I suppose it depends on what you are used to or have come to expect elsewhere which sets your personal bench mark. Some of the trips ashore are a rip off and as far as we know, it was not explained that a 7 hour trip to Florence includes 3 hours (out and back) on a bus! This left very little time to explore in Florence. If you are planning to pre-book trips, enquire about travel time or look at a map to estimate distance from port to destination and what impact the travelling will have on your day out. All the coaches are comfortable and clean, transfers from ship to shore slick and efficient too. Some couriers talk too much (Barcelona lady was lovely but she never stopped talking at high volume - too much detail) etc etc. Overall we had a nice time but I doubt we will sail with Thomson again. We are not snobs but we don't do Butlins type holidays at home, we don't do Karaoke and we don't do Gala Bingo so sometimes we felt a little out of place. No offence - its just horses for courses I suppose. . Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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