5 Helpful Votes
Sail Date: April 2018
We wanted to see Gibraltar and this cruise covered part of the Canaries, Madeira, Portugal, Gibraltar, Spain, Ibiza and finished in Mallorca, so it covered a good area and choice of ports. As everyone has said, the ship is showing ... Read More
We wanted to see Gibraltar and this cruise covered part of the Canaries, Madeira, Portugal, Gibraltar, Spain, Ibiza and finished in Mallorca, so it covered a good area and choice of ports. As everyone has said, the ship is showing it's age but the crew keep it as well as can be. Captain Richard, who has a very soothing voice, kept us well informed over the tannoy when we docked each morning. Our cruise was quiet choppy in places and we did feel the rocking through the 'ol girl. We were rocked to sleep at night in an inside cabin that did us quite nicely as we don't spend much time there. The cabin was kept spotless by our housekeeping chap, Erna. Well done to him and very much appreciated. The entertainment was varied. We personally only went to one show done by the show team, they worked hard and it was ok. There was a comedian on board for a few shows, Bob Taylor, he was good and he also gave a talk in the lounge about the Beatles, which was very interesting. The 3 boys as Acoustic Soul in Waters Edge and the 2 in Tides were excellent but we didn't like the band in the main lounge, but that's our choice and they all worked hard. The food was not very good. The Orion Restaurant where there was table service was just about ok but the Lido buffet was awful. The food was sloppy and messed around with, not hot, with awful hard uncooked frozen brussels. There was never anywhere to sit that was clean. On the 2 nights a Captains evening was held, we could not eat in the Orion, so had to endure the buffet dinner. Buffet lunch was fine if you took it on the upper Sirens Deck, and the Terrace grill did burgers, hotdogs and pizzas which were good. The serving staff, both restaurant and wine waiters are all there, look around but never seem to see. More attention needed. One chap who was Employee of the Month for March always managed to walk around with an empty tray and never pick up any dirties!! He was very skilled at doing nothing. The entertainment team did their best but so many quizzes, bingo, cheap noisy stuff that we did not enjoy. Far too gay for me!! We never got to sit on a sun bed, usual reasons, but they all had to be so close together and you wouldn't want to swim in the 'tank', you couldn't call it a swimming pool. The excursions were all fine except at Portimao when we had to be taken off by launch. Absolutely diabolical. From getting a launch ticket in the lounge to reaching shore, took 2 and 1/2 hours!!! They said they didn't expect so many to want to get off!! Well they should surely expect the 1500 ppl to get off and arrange accordingly. When talking to other folk, many had been on other Marella cruises and the other ships sounded far superior to this one. If you want to go on a cruise, choose another ship. Read Less
4 Helpful Votes
Sail Date: April 2018
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, ... Read More
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, shampoo and shower gel, the cabin was very clean and roomy, plenty of space for clothes and suitcases, tea, coffee making facilities, replenished daily by our cabin boy Aldrin who was always helpful and friendly. Dining, we ate in the dining room every evening, the menu was varied well presented and on the whole offered enough of a choice that even those who like to complain should have been catered for. Breakfast and lunch were also exceptional afternoon tea was a lovely treat, the words spoilt for choice spring to mind. Overnight sailings meant that there was plenty of time to experience all the on board entertainment on offer. As to shore excursions a really great itinerary from start to finish, and the bonus is only one sea day, the only hiccup was the tender operation for Portimao which due to sea conditions and the fact that everyone seemed to have the same idea as to their timetable for going ashore caused a few people to get a little agitated.(I still think a simple register with time slots bookable the day before would be a simple solution to this problem). We will certainly be sailing with Marella cruises again in the very near future. Read Less
5 Helpful Votes
Sail Date: April 2018
My friend and I have just returned from the Marella Dream 'Colourful Coasts' cruise. We enjoyed every minute of our trip. For an older ship she is still in great condition inside, our cabin was spotless and well maintained on ... Read More
My friend and I have just returned from the Marella Dream 'Colourful Coasts' cruise. We enjoyed every minute of our trip. For an older ship she is still in great condition inside, our cabin was spotless and well maintained on a daily basis. We ate in the Orion restaurant every night and we can't fault the food or staff. A good choice of menu and excellent wine waiters! We enjoyed every night in the Broadway theatre, the Dream cast do a fab job and they work hard to provide a good night of entertainment. We also enjoyed listening to the accoustic duo in Tides lounge. All the staff in and around the ship were very nice and accommodating. . We did an excursion in every port we visited. The shore excursions we booked through the ship all went according to plan. We had a fabulous 7 night cruise aboard this ship and we are looking to book another Marella cruise for next spring!! Read Less
6 Helpful Votes
Sail Date: April 2018
We were really looking forward to this trip, especially since TUI advertise that hey recently won family awards. However once on the ship we realised it is: - 1. Old, past it’s best. The carpets were tatty, there were often dodgy ... Read More
We were really looking forward to this trip, especially since TUI advertise that hey recently won family awards. However once on the ship we realised it is: - 1. Old, past it’s best. The carpets were tatty, there were often dodgy smells (as if toilets were blocked.) 2. Not great for kids at all. The kids pool is tiny, no play areas at all. Other passengers wanted them to be seen and not heard. Kids buffet started at 7 (well past the adult buffet!) small kids were not even allowed in the pool (no swim nappies allowed.) Seemed a bit unecessary and harsh on them - they have paid to be on holiday too! 3. The ship is small - it felt cramped and dark. 4. If you like sitting around and eating lots of food, then you’ll fit right in. If you are active and young, do something else. 5. The organised excursions were a rip off - for example a coach transfer was £60 for our family, return taxi was £24 in comparison. Read Less
7 Helpful Votes
Sail Date: April 2018
This was our 1st cruising experience and what a fantastic time we had. From the moment we arrived in Gran Canaria the Tui staff were friendly and helpful. Our luggage was put outside our cabin. The cabin was clean and tidy and Ulam who was ... Read More
This was our 1st cruising experience and what a fantastic time we had. From the moment we arrived in Gran Canaria the Tui staff were friendly and helpful. Our luggage was put outside our cabin. The cabin was clean and tidy and Ulam who was our cabin porter kept it clean and tidy from the get go. We had 2 children with us and he made a towel toy every day and left us chocolates on the bed every night. Very nice touch. The food was amazing. Such a variety everyday from Breakfast through to supper. There was always 4-5 different meals in the Lido restaurant plus salads and a burger grill on deck by the pool. And a kids food section. Upstairs in the Sirens restaurant you could have afternoon tea and they had a pizza oven as well. We never went hungry!! The had another 3 restaurnts but we stayed in the Lido as it was by the pool. The ship did look a little tired in places but it was always very clean throughout. We had our cruise news everyday so we knew where to go and what to do if we left the ship. Captain Richard gave an update everyday as well over the tannoy. The entertainment staff were really good. The shows in the Broadway lounge were fantastic. There was always quizes on and games in the Medussa lounge with a really good house band which played all varities of music. There was also a quieter lounge but we stayed in the Medussa with our children. Te service was outstanding. As soon as you sat down with a minute there was a waiter there taking your drink order. Farid especially was brilliant. Some of the excursions were quite pricey. We went to Fire Mountain and had a camel ride and we were out for about 5 hours so the price wasn't too bad for that. £35 and adult £22 for a child but well worth the money. We didn't want to come home on Saturday we all really really enjoyed it. The only downside was the 2 pools were absolutely freezing but other than that and fabulous holiday with a great company. We are already looking to book again!!! Read Less
Sail Date: April 2018
We chose this particular ship as we had sailed previously with Thompson on the Dream. We were not disappointed as all the staff from bar to cabin stewards were amazing. A few special mentions to Glenny, Kumar and Farid who looked after us ... Read More
We chose this particular ship as we had sailed previously with Thompson on the Dream. We were not disappointed as all the staff from bar to cabin stewards were amazing. A few special mentions to Glenny, Kumar and Farid who looked after us in the madusa lounge. Also Candy our cabin steward was so lovely, nothing was too much trouble for him. The food for breakfast and evening meal was really nice. The Orion restaurant was our favourite for evening meal could not fault the food at all presentation also excellent. The only thing that was negative was the all inclusive drinks. When ordering a spirit with coke the post mix from the pump was flat so they then poured cola from a litre bottle which was left open! If we wanted a can of coke we were told we would have to upgrade to the "premium" drinks package! This was very disappointing as we had already paid extra for all our drinks to be included so my husband asked to speak to a manager. I have to say this was dealt with immediately and they saw our point of view so we were able to order a can of coke at no extra charge. The only other disappointment was the merchandise on board to buy only watches and a few handbags apart from the shop which also sold clothes, perfume and jewellery. The entertainment was excellent and Taylor and his team did a good job. Loved the game shows and quizzes but our favourite was the band sound nation - they were excellent. The shows were also good even my teenage daughter enjoyed especially bernie flint! Our cabin was clean and comfortable as was the whole ship. Read Less
3 Helpful Votes
Sail Date: April 2018
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was ... Read More
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was amazing he kept the place spotless. There a numerous bars on board all with very good entertainment the cruise director Taylor and his team did a fabulous job in ensuring that everyone has a good time. If I had to pick something it would be that the Broadway shows could be better. Bars staff are amazing and work extremely hard, staff that should out forme were Jodie and Roland in the Wave bar. Food was ok the sirens was by far the best place to eat, the worst was the Orion I expected better for a waiter served restaurant. We had steak one day and I asked for it medium rare only to be told it comes one way, having heard my parents rave about to food in this restaurant I was expecting better. The chocolate extravaganza was not like it used to be in fact it was very poor. If I had to make a recommendation it would be to open the Sirens in the evening and allow guest to access one of the 3 Alcarte restaurants free of charge during their stay. Read Less
6 Helpful Votes
Sail Date: April 2018
We chose this cruise because we ha d had a lovely cruise on the Red Sea on the Thomson Celebration. This was a poor imitation. Ther was a long queue to board the ship and they asked for a debit/credit card, which I refused to give them. I ... Read More
We chose this cruise because we ha d had a lovely cruise on the Red Sea on the Thomson Celebration. This was a poor imitation. Ther was a long queue to board the ship and they asked for a debit/credit card, which I refused to give them. I had booked an outside cabin for the view, only to be confronted with superstructure and an steel grill. When I enquired about this, I was told I should have paid extra to select a cabin. The cabin was small and cramped and poorly appointed. I had booked All Inclusive", only to find that common British beers and lagers attracted a premium. Seemingly I had booked the wrong "All Inclusive package. Even bottled water had to be paid for. The gin and brandy were of poor quality. there was a ridiculous surcharge of between £15.95 and £19.95 to visit the speciality restaurants. Even in the really good Orion restaurant, a steak was £9.95 extra. A shore excursion was cancelled due to bad weather. When I requested a refund, I was told it was only available back in Britain. I then asked for the money to be transferred to another excursion but was told that I had to pay in full for another trip. Every day, I got a letter asking me to put a debit/credit card or cash which I refused to do. The excursions we took were good. We visited Rome. Pompei, Herculanium, Corsica and Barcelona. Some of the entertainment was good, the theatre shows and the trio in the forward lounge. Some of the waiters left us waiting a long time for service, even though the lounge was not busy. The cabin steward was excellent. I have put my concerns to TUI but they maintain that everything was as it should be. They also refuse to explain why I was charged £50 for a Cuba visa on a previous trip. I will never ever book with TUI again. If you want value for money, do not go on the Marella Nightmare. Read Less
4 Helpful Votes
Sail Date: March 2018
Having read other reviews, i was expecting a downmarket experience with good, if that, food. Having experienced it, I have quite a different reaction. The food was very good, English food (e.g. a full English or European breakfast or fruit ... Read More
Having read other reviews, i was expecting a downmarket experience with good, if that, food. Having experienced it, I have quite a different reaction. The food was very good, English food (e.g. a full English or European breakfast or fruit is possible for breakfast) so you may be disappointed if you want Spanish food. The food was generally hot, which in a buffet is impressive. If you want a higher standard of food, then there are bookable restaurants at about £15 a time - or you can have waiter service on Deck 4. The only drawback is the poor choice for children’s food, even though they had additional laid on because of the Easter holiday. I was wondering how they were going to fit a family of four into a cabin, and had visions of an over-crowded room. The solution: bunk beds. Impressive, and they still allowed for a lot of space to use. Basically, the food and the cabin far exceeded my expectations. The shore excursions were good - maybe overpriced, but good. My advice: if you going on the Hop-on Hop-off buses, you may find it cheaper doing it directly. The entertainment on board was average, but if you like singers who substitute finesse for volume, pub quizzes, bingo or slot machines, then you’ll be fine. The Kids Club was good and very useful. Overall, whilst improvements can be made, I don’t have a negative review of any aspect of this cruise. Read Less
5 Helpful Votes
Sail Date: March 2018
This is our second cruise on the Dream and it was just as fantastic as the 1st. Ok the ship is mature but was immaculately clean ,the staff are amazing...from Agra our cabin steward on deck 7 to Steeve in the Orion restaurant to name just ... Read More
This is our second cruise on the Dream and it was just as fantastic as the 1st. Ok the ship is mature but was immaculately clean ,the staff are amazing...from Agra our cabin steward on deck 7 to Steeve in the Orion restaurant to name just two. Taylor and the entertainment team.were very professional and the shows in the Broadway theatre were great with colourful costumes and a really vibrant atmosphere. Food was excellent whether you are in the buffets or the restaurants...always hot or cold...with great variety. The cabin on deck 7 was spacious with a picture wjndow,settee,dressing table,tv and planty of wardrobe spaceThe ports of call in the canary islands and Madeira were clean and interesting......but Morocco don't bother...we had visted Casablanca previously and thought Agadir might be different.....it wasn't Thanks to captain Richard who was so funny and informative. Would I cruise again on the Dream...YES...no hesitation at all. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because it gave us some spring sunshine, some reviews seems doubtful however because it was so reasonably priced and available went for it. We were not disappointed in the least. Yes the ship is dated, but it was ... Read More
We chose this cruise because it gave us some spring sunshine, some reviews seems doubtful however because it was so reasonably priced and available went for it. We were not disappointed in the least. Yes the ship is dated, but it was spotlessly clean, the staff were friendly and could not do enough for you. The shows in the evening and the bar entertainment was superb. The bar prices were very reasonable as we did not have the all inclusive option. The food was plentiful - varied and hot. The shoe excursions were very good and reasonably priced we enjoyed what we did. The cabin was spotless and the cabin steward was very attentive, the cabin cleaned twice daily, towels changed and bed turned back. Cabin no: 5090 was an outside cabin with a large window and very quiet . Have done two other more expensive cruises but would definitely sail again on this ship. The only criticism being the WIFI was expensive and though this should be freely available and the swimming pools were too cold to swim in. There were plenty of sunbeds available. Read Less
5 Helpful Votes
Sail Date: March 2018
We booked this cruise last minute as a value getaway. Have previously cruised on Thomson Celebration we were expecting a similar experience on the Dream. We didn’t get this, the Dream is not as well maintained as the Celebration, ... Read More
We booked this cruise last minute as a value getaway. Have previously cruised on Thomson Celebration we were expecting a similar experience on the Dream. We didn’t get this, the Dream is not as well maintained as the Celebration, wear and tear are revealing its 32years. Cabin - paid extra for a Plus cabin on deck 7. It was spacious but troubled by noise coming by the Explorers Lounge directly above (which has a tiled floor, the sound of chairs being dragged along the floor could wrench your teeth out!). The Reception staff ‘solve’ this issue regularly by handing out earplugs and giving you a bottle of bubbly to keep you sweet. Maintenance was ok. Just old and tired. Cabin steward was excellent. Restaurant - main dining room was mediocre, serving style was a little odd (gravy on a mixed grill anyone?) food was better in the buffet locations. The evening Chocloate Extravaganza presentation was fab on the sailing out of Agadir. So much amazing work went into it, the sea was a little choppy that evening so I think quite a few guests missed it unfortunately. The Lido buffet is a weird layout as other reviewers have mentioned. Entertainment - saw one show and it was ok, not really in a position to give a fair review on this. Ports - all worth a visit, many passengers apseemed afraid of getting off in Agadir, not sure why. It’s a promenade and seaside resort, nothing special but better than a day stuck on the ship, I think this ship should be the next to leave the Marella fleet in my opinion, if you get a good deal (sub £600) give it whirl, it’s a food excuse for a break in the sun and some sightseeing. Just don’t go on expecting QE2! Read Less
4 Helpful Votes
Sail Date: March 2018
We read the reviews after booking so were a bit worried about what we would experience. We needn't have worried. We had an outside plus cabin on deck 6. which was quite spacious. The cabin boy was very nice and all the staff were very ... Read More
We read the reviews after booking so were a bit worried about what we would experience. We needn't have worried. We had an outside plus cabin on deck 6. which was quite spacious. The cabin boy was very nice and all the staff were very friendly. There are lots of places to eat. We ate in "The Sarens" for breakfast and "Orion"where you are waited on for dinner in the evening. Food is available all day. There is entertainment in most of the bars in the evening. We enjoyed "Music Wave" We didn't join the shore excursions. Other passengers enjoyed them. If you want to go to The Botanical Gardens in Funchal we went on a service bus from near the cable car. Number 31 or 31A takes you right outside. It cost just 2 Euros each. We had a taxi back and negotiated 8 Euros The cable car is expensive and we saw long queues. Read Less
7 Helpful Votes
Sail Date: March 2018
This was our first cruise and we are now hooked!!! Embarkation and disembarkation went smoothly. The cabin 7020 was lovely and spacious and always kept spotless by the cabin steward, Edward. The ship itself was just the right ... Read More
This was our first cruise and we are now hooked!!! Embarkation and disembarkation went smoothly. The cabin 7020 was lovely and spacious and always kept spotless by the cabin steward, Edward. The ship itself was just the right size for us as we felt that if we went on a huge ship it would not be as cosy. The food was fantastic, choice of buffet, waited or a la carte restaurants. Never a time when we went hungry. The entertainment was great too. We spent most of the time in the Waters Edge bar, where Komang treated us like a King and Queen (superb service and nothing was ever too much trouble for him), but the other bars had plenty to offer too and shows in the Broadway show lounge were on each evening (the ones were saw were fab!) Plenty of organised excursions available but we chose to do our own thing and explore each destination on our own. My hubby used the gym a couple of times and found it really good. The staff all over the ship were excellent and always happy to help but as previously said, Edward the Cabin Steward and Komang the waiter, to us, went the extra mile. To sum it up, we didn't want to leave, we are now hooked and we are looking to go again next year! Read Less
10 Helpful Votes
Sail Date: March 2018
We have just arrived back from our first cruise, and we loved every minute of it, the organisation from putting your luggage through at the beginning of your journey and then having your luggage delivered to your cabin is brilliant. ... Read More
We have just arrived back from our first cruise, and we loved every minute of it, the organisation from putting your luggage through at the beginning of your journey and then having your luggage delivered to your cabin is brilliant. The Ship although in some parts a little bit dated was absolutely spotless, we stayed in cabin 5140 which is in the middle of the ship, and the Cabin Staff kept our cabin spotless, leaving a little animal made of the towels everyday, and of an evening turning the bed down and leaving a chocolate on the pillow, such nice touches. Bar Staff and Restaurant Staff could not do enough for you and made our stay very enjoyable, and the food was fantastic, a lovely variety and there was no way you would go hungry, lots and lots of lovely food everywhere and every restaurant we ate in was of the same standard. And the Bar Staff was fantastic always smiling and after a couple of days seemed to know what everyone was drinking a lovely warm and friendly atmosphere. Entertainment Staff are a great bunch of people, always keeping everyone entertained and they seem to have a great bond together which makes the atmosphere really good. There are also quieter places to have a drink, so it can be lively or quieter whatever your preference. Overall we couldn't fault it, luckily for us we found our Sea Legs and wasn't affected by any of the movement especially going from Morocco to Lanzerote it did get a bit rocky but it calmed down as we went through the night. We would definately go on the Marella again or any of the Tui Ships, think we would love to do a Greek one next. Thank you to all the Staff for making our stay enjoyable, and also the Captain we had had a fantastic sense of Humour. Read Less
8 Helpful Votes
Sail Date: March 2018
We have sailed on this ship twice before and hadn't been on it for a few years, so having booked and then read some of the reviews on here, we were a little worried before we went, all I can say is, they must have been reviewing a ... Read More
We have sailed on this ship twice before and hadn't been on it for a few years, so having booked and then read some of the reviews on here, we were a little worried before we went, all I can say is, they must have been reviewing a different ship. The Dream is without doubt an old ship, but it was clean and the staff friendly (as we have found on all Tui ships). We sailed on a newer ship (Discovery) last year and the service and standard was comparable. We were on a late flight so no great queues to get through the embarkation process and luggage was delivered promptly. The next day we found that our All Inc package had not been added, we had booked during a promotion period and this had not been picked up on a computerised system, however this issue was dealt with quickly and efficiently at reception. Our cabin was fairly large compered to other cruises that we have been on, it was kept clean and tidy and towels were of decent standard and the bed comfortable, though pillows seemed a little tired. We dined in the Orion restaurant, food was excellent and service good. Breakfast we also took in the Orion restaurant, sometimes the orders got muddled, but we basically got what we ordered again decent standard. We felt the main show team were not quite up to what we had seen before on a Tui cruise, but they worked hard and we enjoyed the duo in the Tides lounge. We had been to all the ports before so knew what to expect and didn't do any organised excursions. Disembarkation was faultless. All in all we absolutely enjoyed our cruise and all I can say, nothing is perfect, but this was close thanks to the hard work of the staff. Read Less
3 Helpful Votes
Sail Date: March 2018
We chose this cruise as we had not cruised the Canary Islands before and all our previous cruises over the last 15 years have been with Tui, now known as Marella Cruises. Having read many reviews of this ship did give me some concern but ... Read More
We chose this cruise as we had not cruised the Canary Islands before and all our previous cruises over the last 15 years have been with Tui, now known as Marella Cruises. Having read many reviews of this ship did give me some concern but our experience was excellent, my party consisted of three family couples all over 65. Food excellent, all staff excellent, entertainers excellent. What more can I say. We did have a disappointing meal in the Asian restaurant but this was resolved to our total satisfaction. Full refund plus a free upgrade meal with wine in the main restaurant the following evening. Can’t complain about that at all. Show bar entertainment was up to usual standard, we usually ended our evening in the casino playing the tables, which was all in good humour and good fun. Overall an excellent cruise, which was followed up by a weeks stay in Puerto de la Cruz in Tenerife. Read Less
2 Helpful Votes
Sail Date: March 2018
Chose this cruise as part of a cruise and stay holiday.Reviews were mixed but we took a chance as we’d been on 3 Thomson cruises before, although the last one was 10 years ago. What a mistake. The Lido buffet restaurant was awful, horrid ... Read More
Chose this cruise as part of a cruise and stay holiday.Reviews were mixed but we took a chance as we’d been on 3 Thomson cruises before, although the last one was 10 years ago. What a mistake. The Lido buffet restaurant was awful, horrid seating, massive queues and mediocre food. The Sirens was a lot better for breakfast and lunch. The Orion was no bad for dinner, but I wouldn’t call the food cruise standard as I know it. Nice large cabin, lovely theatre and good entertainment. Deck 8 laid out nicely, but not many quiet places. Far too many smoking areas. This ship is ideal for smokers and young families, but not for us. TUI is definitely the bottom end of the market. It’s a shame as our previous cruises with the Thomson line were very good and we have some lovely memories of them. We will not return. Read Less
1 Helpful Vote
Sail Date: March 2018
the cruise a friend chose it for us , as we had never done one we were not really looking forward to it. but all i can say is were itching to go again . it was also good that there were not many children on board the ship was ... Read More
the cruise a friend chose it for us , as we had never done one we were not really looking forward to it. but all i can say is were itching to go again . it was also good that there were not many children on board the ship was clean through out cabin well serviced used 2 eateries all food was excellent [dining] nightly show was entertaining all service was first class in port we did our own thing which we can recomend and when we go again we will do the same also all inclusive was worth it also embarkation and disembarkation went smoothly Read Less
1 Helpful Vote
Sail Date: March 2018
Reviews were mixed but we took a chance as we’d been on 4 Thomson cruises before, although the last one was 8 years ago. What a mistake. The Lido buffet restaurant was awful, horrid seating, massive queues and mediocre food. The Sirens ... Read More
Reviews were mixed but we took a chance as we’d been on 4 Thomson cruises before, although the last one was 8 years ago. What a mistake. The Lido buffet restaurant was awful, horrid seating, massive queues and mediocre food. The Sirens was a lot better for breakfast and lunch. The food was just ok but the choice in the self serve was disappointing,the drinks prices were expensive and the quality of the beer was very hit and miss,the serving staff were excellent as we expected from tui cruises. This ship is ideal for smokers and young families, but not for us. TUI is definitely the bottom end of the market. Everything is always to pay extra for learning how to play poker to a visit to the bridge its pay pay pay more more more . The ship is very out dated. We did not feel that we had value for money and the experience was not one we would repeat Read Less
5 Helpful Votes
Sail Date: March 2018
Just back from 14 day back to back cruise on Marcella Dream. We had a fantastic time especially as we had read previous reviews and were worried. No need at all. Yes the ship is older but it is very clean and comfortable. The whole crew ... Read More
Just back from 14 day back to back cruise on Marcella Dream. We had a fantastic time especially as we had read previous reviews and were worried. No need at all. Yes the ship is older but it is very clean and comfortable. The whole crew are very friendly and helpful. The food was varied and the drinks package was really good value for money. I am a vegetarian and the choice food wise was the best I have had. All food is labellled and covers various dietary requirements. The service we received from all the staff was second to none.Our cabin steward could not do enough for us. As we received a daily news sheet it was easy to select entertainment that suited us. Entertainment Director and his team worked hard and we enjoyed various shows,bands and quizzes. Everyone including Officers were very approachable. We went on organised trips and sometimes on our own. Either way information was always available at each port of call. A fabulous holiday and will be cruising again. Read Less
10 Helpful Votes
Sail Date: March 2018
No doubt that the best thing about The Dream is the Crew! All are happy people who do a great job always with a cheery disposition. Our Cabin Steward on Deck 7 was Bowo- who did a stirling job.He was very helpful and informative not ... Read More
No doubt that the best thing about The Dream is the Crew! All are happy people who do a great job always with a cheery disposition. Our Cabin Steward on Deck 7 was Bowo- who did a stirling job.He was very helpful and informative not only about the ship but also our Ports of call.He was a great help when my wife suffered with sea sickness too! In the Medusa Lounge was lovely Sari - always there with her smile and great service. The food on board was very good - especially the breakfasts... a large range on the menu and we especially enjoyed the full English.The evening meal in the Orion was good, the only (small) complaint from me is that the portions were small.Service again with a smile! There was plenty to satisfy us on the A.I drinks programme. We didn't do any excursions so cannot comment on those. The inside cabin was okay but as we were in 7001 which was right at the very front it was noisy in the evenings until quite late as we were directly below the Broadway Theatre - also when the sea was rough the movement, as usual at the forward position was VERY NOTICEABLE! Therefore I couldn't recommend that particular cabin due to it's position. There was plenty of excellent entertainment,both day and night which we enjoyed more in the various bars than the Broadway Theatre.. but there was a very good, very funny guest comedian on for two spots in the theatre. Incidentaly, the whole Ship was spotless, with no sign of illness on there at all. All in all it was a very good cruise and certainly recommend it. Read Less
7 Helpful Votes
Sail Date: March 2018
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and ... Read More
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and decent value for money. The flights, transfers and embarkation/disembarkation arrangements were excellent. Things that were better: size of cabin and bathroom, drinks prices, included tips. Things that were worse: bar service was a bit offhand, slow and they did not know how to serve certain drinks; food in the main restaurant was nothing special (we did try Kora La, the Asian restaurant which was very good); felt crowded on the day at sea. The worst comparison however was the "entertainment" - the theatre shows had excellent dancing but terrible singing and the two bands playing in the lounges were just dire and far far too loud. A grand piano sat untouched in Tides while the pianist was stuck in a closed room and the "party band" could be heard above him! The quizzes were badly presented and indeed all the entertainment staff seemed too young and far from interested. Two really bad things that I will be taking up with the company - I have never been as ripped off as paying £15 for the use of the safe and far more importantly the safety briefing commenced 2 minutes after we boarded while people were still finding their cabins and no effort was made to ensure everyone attended; worth mentioning that the medical questonnaires were dumped in a heap on a table and not counted or presumably checked. We also greatly missed the central atrium as there was literally nowhere quiet to chat in the evenings. In summary, a decent week away but not one I would consider suitable for any kind of "big trip"/special occasion. Read Less
1 Helpful Vote
Sail Date: March 2018
We have been on 20+ cruises with the TUI group but not on this ship. We used the Thomson shop to book as my husband needed a welfare taxi (this is free and very helpful of TUI). The shop staff know ... Read More
We have been on 20+ cruises with the TUI group but not on this ship. We used the Thomson shop to book as my husband needed a welfare taxi (this is free and very helpful of TUI). The shop staff know our needs and they spent hours on the phone trying to book us a cabin with shower but NO bath. Seems their call centre is in South Africa and staff were unhelpful and rude. Eventually managed (we thought to book one). £45 to secure. Flight was good, taxi waiting and check in went smoothly but gangway really steep. We cannot fault the crew who had to carry my husband up and down but this put us off disembarking in most ports. As usual all staff were lovely and our thanks go Lara from reception who managed to change our cabin on the third day, Amy, bar manager who reserved us VIP seats in the Broadway lounge. Also Clemente who assisted and brought us drinks and Leroy Brown who seemed to sort us in which ever restaurant we ate in. It was a hassle going around the ship. Lifts were small and we sometimes waited 20 mins for a wheelchair space and door ramps were too steep for little me. But lovely fellow guests often helped. Especial thanks to Janet and John for their kindness and friendship. Food was mostly good although there seem to have been some cut backs, Drinks were excellent with named brands. Even though we had to down grade our cabin both were comfortable and we slept well, We enjoyed the show team and the comedian. Best we have seen. I had a "Botox" hair conditioner and wash and blow dry that was expertly done for £42. We only got off in Medeira and took a taxi to the main street, We had a drink in a bar and I left my husband there while I shopped. We also got off in Lanzarote and went along the prom,. Excursions were out because my husband cannot get on a coach. Officers were friendly on this ship and often around as was the Captain. Disembarkation was fine but after boarding in Tenerife we were told the windscreen was cracked and plane grounded. Taken to a lovely hotel but problems getting back to airport and grounded, then diverted so we ended up in Liverpool. Nightmare journey back on an old bus. We eventually rebelled and left at Manchester airport hotel. Read Less
5 Helpful Votes
Sail Date: March 2018
having been on several tui cruises, but first time on the dream,we expected better. the ship is looking tired and old,the cabin we had was clean but very dated i would rate the ship as 2 star, the food was just ok but the choice in the ... Read More
having been on several tui cruises, but first time on the dream,we expected better. the ship is looking tired and old,the cabin we had was clean but very dated i would rate the ship as 2 star, the food was just ok but the choice in the self serve was disappointing,the drinks prices were expensive and the quality of the beer was very hit and miss,the serving staff were excellent as we expected from tui cruises. the entertainment was pretty good. Our flight was 10 hours late departing from Birmingham and the service we received from tui was non existent, no information about why the delay,no one from tui at the airport to talk to and when we finaly boarded we were on a smaller plane than we were supposed to have meaning that we could not have the seats we had booked, further we were treated like cattle and instructed to the back of the plane no discussions. We did not feel that we had value for money and the experience was not one we would repeat Over all the cruise was disappointing and i would not go on this ship again. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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