13 Helpful Votes
Sail Date: January 2019
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather ... Read More
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather without the need for a ten hour flight to the Caribbean so we opted for the colorful canaries and Morocco leaving on January 5th 2019. I have to stay we were slightly apprehensive having read some of the reviews but we were so pleasantly surprised that I feel the need to write a review, something I rarely do. The ship is spotless, the cabins and storage areas are bigger than what you find in most of the larger ships these days. The food is excellent always hot and varied with a choice of restaurants, there's a variety of enjoyable entertainment, something for everyone really. But what stands out more than anything is the excellent staff, nothing is too much trouble, always friendly and smiling. Yes, the ship is not as big or as glamorous as some of the newer ships these days but that said it lacks in nothing, it's absolutely lovely inside and has a homely feel to it which in itself can make all the difference to your holiday. If you're looking for a very nice relaxing cruise where you'll get excellent value for your money, do consider the Marella Dream, you wont be disappointed! However if you want the whistles and bells that come with the larger new ships and are happy to pay much more for that, the Marella Dream may not be for you, look elsewhere. Read Less
7 Helpful Votes
Sail Date: January 2019
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have ... Read More
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have really struggled to find too many negatives, the only ones really were having to pay for the use of the safe in the cabin (£15 for one week), and the shower in our cabin which was a little temperamental, going from hot to cold and back to hot and then cold again all on its own!! The main evening entertainment shows were easily some of the best we have seen, all the cast of singers and dancers were amazing with special comments for Luke, Danielle and Charlotte. The evening meals in the Orion were all of a great standard, very “British” but generally excellent in quality, as was the service given by the staff, look out for Carl and his team around table 100, they were all lovely! The crew on board were actually all by far the friendliest and happiest we have ever met, always saying hello whenever you passed them, and nothing seemed too much trouble for anyone. Our cabin was an inside this time, we would normally have an outside or balcony but for this week we were happy enough to take inside, it was compact but everything was clean and comfortable, TV was working and we got Sky sports news, an ITV channel and a few others, no problems at all really, except the safe and the shower as already mentioned. Nightly turn down service and chocolates on the pillow and several towel animals from our steward who was lovely, thank you Antoinette. We will definitely be looking into further Marella cruises from now on, maybe on a slightly newer and bigger ship though. Read Less
6 Helpful Votes
Sail Date: January 2019
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and ... Read More
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and when moved to another cabin in the middle of night only to find extreme engine noise they were very rude to us. The Orion restaurant is good and fellow diners well behaved in this restaurant. The waiters are amazing - service some of the best we have ever had in any 5 star hotel around the world. However, the decks are cramped, sunbeds old and stained and the ship is only slightly better than Brittany ferries - in fact the pool area is worse than the Pont Aven ferry. Do not go on this cruise if you want any form of culture or sophistication. Lots of bingo and hideous entertainment in the Broadway theatre. Very crowded in the buffet areas and breakfast on deck very busy. Stick to Orion restaurant for breakfast if you don't want to watch very large people eating very large breakfasts whilst talking very loudly on mobile phones to friends at home. I am trying to be generous here but all in all if you like Butlins you will like this - it is not like the previous P&O cruises we have been on at all but it is a lot less expensive. The Ports of call were lovely as was the weather and leaving the ship was extremely efficient. The main problem is the sheer number of people all crammed together on a very small ship and the type of people attracted to this type of budget cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
My first cruise and so chose a smaller ship on other's recommendations. With 12 decks it was big enough! Yes - the ship is clearly old, there is rust and the cabins are lacking drawers. That said, the crew and staff in all areas ... Read More
My first cruise and so chose a smaller ship on other's recommendations. With 12 decks it was big enough! Yes - the ship is clearly old, there is rust and the cabins are lacking drawers. That said, the crew and staff in all areas was professional, knowledgeable and friendly. The shows, although there was clearly some talent on stage, could be a bit dated; choreography was old fashioned, the Africa show had a 'white hunter' in safari suit who caught a woman in his net; the 'natives' carried bones. Dated, stereotyped and not entertaining, it was more like a 1950s Carry On movie than 21 century. Food was generally of good quality: varied, well cooked and plentiful. We stuck to Sirens for buffet breakfast and were very happy to do so for the choices. Orion in the evening was very good though the lunchtime menu was repetitive and limited. Trips on shore were very expensive. The staff selling them were the only ones who I found unhelpful, apathetic even. Upon asking about one trip, I was given a leaflet and told, 'it's all on there' as he walked back to another worker to continue chatting! Many were cancelled on the morning scheduled, as people tried to get to the coaches. I tried one trip but found it to be a glorified sales event at the pre arranged stops. Far better in my eyes to grab a taxi - there are loads all waiting - and take off to explore alone. At Tenerife on arrival the system for checking people was chaotic and huge queues resulted. Luggage had to be transferred by passengers themselves which, I understand, is not usual with most companies. This was inconvenient and, frankly, annoying especially as we had no clear direction from the staff. My real annoyance lies with the fact that although All Inclusive was the deal Tui sold and was the one I paid plenty for, on-board so many things are NOT included. Coffee, coke, sprite and WATER all attracted an extra cost. And they were not cheap. Even in the cabin, the water which had a ' welcome to your cruise' label incurred a bill once it had been finished. I find this reprehensible and feel the deal was mis-sold. I contacted Tui but have had no response. In an age when we are mindful of drinking responsibly I find it astonishing that I could gulp my way through endless alcohol yet was penalised for wanting a coffee or soft drink. This needs sorting. It really did put me off trying another one, certainly with this company. Read Less
9 Helpful Votes
Sail Date: December 2018
Start with positives: Comfortable beds, clean if dated cabins, friendly staff, food in restaurant is good. Evening shows are of good quality. A lot of emphasis was put on cleanliness with sanitisation stations every where. Shame there is ... Read More
Start with positives: Comfortable beds, clean if dated cabins, friendly staff, food in restaurant is good. Evening shows are of good quality. A lot of emphasis was put on cleanliness with sanitisation stations every where. Shame there is no atrium but that is due to personal preference. Plenty of sun beds for everyone. Negatives: If you want to sleep at night, then good luck. The cabins are not insulated from noise, you can here every conversation from your neighbours, at night every bang and clatter of the ship and if unfortunate enough to be on Deck 7 mid ship you will hear all the evening entertainment until it finishes, so don’t bank on an early night!! I came on holiday to relax but found it hard too when you are sleep deprived!! Would rather put up with my husbands snoring. I only hope the staff are aware of the noise in the cabins which are underneath the lounge area. Read Less
8 Helpful Votes
Sail Date: December 2018
First cruise ( apart from an educational cruise on the Uganda in 1968!) Loved every aspect of it. Ship was a little dated but not a detraction in any way. All crew fantastic and couldn't do more to make your holiday a great ... Read More
First cruise ( apart from an educational cruise on the Uganda in 1968!) Loved every aspect of it. Ship was a little dated but not a detraction in any way. All crew fantastic and couldn't do more to make your holiday a great experience. Food was excellent, tasty and varied and super choice of restaurants. Minimal queuing for tables even at bisy times. Able to choose your won table or sharing. Even had lobster and steak on a couple of the menus. Though food in the waiter service Lido similar to the buffets, was beautifully presented. All-inclusive had extensive choice of drinks and cocktails, all branded. Waiter service very thorough. Cabin roomy and cleaned to a high standard. Turn down service with nightly chocoltae on the pillow. Brilliant entertainment, specially the shows. Amazing value for money ! Those who find fault with the Marella Dream probably find fault in everything. Read Less
3 Helpful Votes
Sail Date: December 2018
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas ... Read More
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas are very clean from cabin to around the ship. There was an issue in our cabin and we told the cabin lad and he sorted it very quickly. It was a good Relaxing Holiday and my Wife and I will Cruise again soon. We were all inclusive and the food was excellent. We had a powerful shower in our cabin however the shower in the cabin we had for the day of leaving was not so good and temperature went up and down. If we had this cabin for all our cruise we would not have been please. On our return home Thompson were excellent when it came to all the trouble in Gatwick airport. We were allocated this cabin for the day and were able to use all the faciltities on the boat during the day. They then took us to the airport and on checking in they gave us 10 euros each to buy food and drink while we waited for our very delayed flight. Thank you Thompson we would defenetly travel with you again and recomend you.. Read Less
2 Helpful Votes
Sail Date: December 2018
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew ... Read More
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew were professional and the singer/comedian was very entertaining. The all you can eat buffet restaurants had lots of choices and even a chief cooking Chinese fresh for you. The all inclusive drinks package included in our price even included Prosecco. The swimming pool was freezing, it has a roof which covers over in bad weather. The jacuzzi was lovely and warm. There was just a lack of sunbeds on our day at sea which was to be expected, we had quizzes in the afternoons around the pool. There didn't seem to be any children until our ship picked up the night before we came off because it was the week before Christmas. Had a wonderful time on this ship. Read Less
3 Helpful Votes
Sail Date: December 2018
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the ... Read More
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the cabin very clean. The Orion restaurant service and food excellent Yudi and his team served us well for our two week stay Benjy the head waiter was very proffesional in his manner, he always tried to accommodate us for a table for two on most nights. The entertainment was on deck 8 we where in a cabin on deck 5 midship and it was very quiet. The lido restaurant was not as well laid out as on the celebration too narrow on the sides. There was a omellette station outside which had a really nice chef my husband called him the omellete king he worked really hard to keep everything clean. The entertainment in the broadway lounge was ok but we had seen many of the shows before. The was more seats in the broadway lounge than on the celebration only negative was many seats had no tables to put your drinks on. You need to check your bill on a regular basis as everytime we have sailed with Marella they have put drinks on that we had not had, after they checked they say sorry human error and say the will have it removed within 24 hours which they did.Many people had the same problem and had to point it out to get it put right.As others have commented on the news channel you could not get they said due to a satellite problem this has been going on for months if you look at the other reviews they did have two movie channels but the listing from reception did not match any of the films for the two weeks. Read Less
3 Helpful Votes
Sail Date: December 2018
bigger cabin (outside one) at no extra charge - heaven.(?) Almost - only some quite noticeable engine noise whenever the ship was running on two engines but with ear plugs firmly rammed in, we spent the rest of the cruise in that one.Oh ... Read More
bigger cabin (outside one) at no extra charge - heaven.(?) Almost - only some quite noticeable engine noise whenever the ship was running on two engines but with ear plugs firmly rammed in, we spent the rest of the cruise in that one.Oh and there was an unpleasant smell from the bathroom in our 3rd and final cabin but we didn't complain because we couldn't face having to move cabins yet again ! Having previously cruised only on a large P & O ship (twice) where there were no cabin noise issues at all, we were disappointed to encounter noise problems in all 3 of the cabins we tried on the Dream - but of course there must be many nice quiet cabins on this ship ? Hey no problem, drink free beer all evening and sleep like a log - if that 's your idea of cruising. We were repeatedly told by the Reception staff 'Sorry, it's an old ship' as if that excused everything. One of them even told us she'd never cruise on the Dream herself ! No complaints about the food and certainly not about the ever-smiling staff, but the ship is showing its age (I won't bother readers with details) and if you're a light sleeper it may not be your best choice.They need to convert the cabins directly under the showroom to storage cabins + reduce the absolutely deafening , tinnitus inducing volume that the bands play at in the showroom. We'd be reluctant to go on the Dream again .The excellent, permanently smiling staff deserve a new ship.. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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