1 Helpful Vote
Sail Date: December 2014
Returned home on 24th December after great itinerary on Thomson Dream. Developed cruise cough a few days before the end of the cruise along with many others. Still got it 10 days later.  It seemed to be rife, with tales of visits to the ... Read More
Returned home on 24th December after great itinerary on Thomson Dream. Developed cruise cough a few days before the end of the cruise along with many others. Still got it 10 days later.  It seemed to be rife, with tales of visits to the ships doctor and large bills to follow. Generally hand sanitation seemed to be very good. Is there something wrong with the air conditioning filtering system, other cruise lines do not seem to have the same problems as Thomson. Lots of problems with the lifts, someone was trapped in one for 30 mins. We climbed the 5 flights of stairs to breakfast every morning to be on the safe side. We had an outside plus cabin and were pleased with it after a few teething problems, ie no water, exploding hair drier. On the positive side the dining in the waiter service areas was very good. Alas the buffet on both decks is badly laid out, with lots of waiting around to get food and poor seating plans on deck 9. Outside space on sea days was very difficult unless you adopted the German tactic and put your towels out at 6am, it was relieved a little when work on the new sundeck was completed a few days into the cruise. As for entertainment, the show team were excellent, best we have seen on our 9 Thomson cruises, comedians funny and guest lecturer brilliant. Greg Francis band was good for dancers but a bit old hat with a rather annoying singer. Not enough proper big band sound. The Medusa lounge is not big enough to cope with evening entertainment and there were lots of comments on the "new" coffee lounge - another money making idea from TUI>. There seemed lots of new staff and the bar service was abysmal for the most part - concluding in a very small measures of cocktail with lots of ice which is ridiculous with a drink package and poor quality draught beer maybe due to lack of training. Luckily we enjoyed the ports of call and thoroughly our trips and our own explorations. It is our second and last trip on the Dream and any future cruise with Thomson will be on the Majesty or Celebration.   Read Less
Sail Date: November 2014
Our Iberian Escapade on The Dream was marred by Thomson pre- empting the ship's refurbishment. It started with noticing that the mezzanine in the theatre was closed. From there on it got worse. A small number of outside contractors ... Read More
Our Iberian Escapade on The Dream was marred by Thomson pre- empting the ship's refurbishment. It started with noticing that the mezzanine in the theatre was closed. From there on it got worse. A small number of outside contractors blossomed into a multitude before the cruise finished. The noise levels increased not only on the outside decks but also inside the ship. The noise levels were enough to give anyone a migraine. Trivia quizzes could not be heard on deck11 and open deck room on deck 12 lessened. Not that you could relax up there with the noise coming from the sports deck area. This area I believe is being turned into a sun deck. Hope the next cruisers enjoy, "the peace and quiet up there" Then to top it all there was no hot water on our last night. So we had to boil a kettle to wash our hair in the basin and have a quick wash instead. There was hot water when we returned after our evening but too late. Not good enough. There were apologies made by the Captain but Thomson must have known this was going to happen before hand. They should have warned paying guests before they booked this cruise, then we could have made an informed decision as to go or not. Generally these ship maintenance companies need notice to come on board, as materials etc have to be ordered especially for re-upholstering. I will not name the companies as it is not their problem. Apart from that the food was disappointing in the MD except for the 1st day. Desserts were same, same with no real quality. As for the wine on the DP it went from not bad in the MD to almost undrinkable in the buffets and other bars. Good points:- Our cabin was kept clean and tidy at all times by Iwan. He was like the SAS, never seen at any time but got the job done. From early morning clean up, to turning the bed down with choccy on pillow when we returned in the evening. A big thanks to this young man. All the crew from the Captain down were brilliant. Nothing was too much trouble. The energy and talent of the entertainment team was second to none. The shows were stunning. Will we return? Never on a cruise that is due to go in for even a small refurb. Lesson learnt. Thomson must sort this out. We have been in touch with them to complain. A new experience for us, as we do not sent a complaint of lightly. In fact have never done so before. Read Less
Sail Date: November 2014
This was our fifth cruise, second with Thomson but first on the Dream. Six weeks ago we were on the NCL Epic so the contrast in size was very noticeable but actually quite refreshing. Although Dream is nearly thirty years old, it is ... Read More
This was our fifth cruise, second with Thomson but first on the Dream. Six weeks ago we were on the NCL Epic so the contrast in size was very noticeable but actually quite refreshing. Although Dream is nearly thirty years old, it is well-maintained and the facilities well laid out and close together.. Another first for us was having an inside cabin. It was not large but manageable and we were not in it much during the day. We thought we might find it claustrophobic but it was not a problem and at night we left the television switched to the bridgecam channel so we could see when daylight dawned. Embarcation was swift. We booked ‘cruise only’, arrived at Malaga port at 10.30 a.m. and we were on board by 10.45 – an early lunch and we had the afternoon to walk back and explore the city. Leaving the ship at the end of the cruise was equally smooth. The cruise was Iberian Escapes and we thought going into the Atlantic in November might be risky. There were gales on a couple of days and we never made Tangier as the port was closed due to 50 m.p.h. winds. We sailed on to Gibraltar a day early but we also found that port closed until mid-afternoon so effectively had an extra half day at sea. The entertainment was switched around to cover that, so it was not a problem. Some people have complained earlier about Thomson prices but we booked a while ago and received a free drinks package which made the cruise great value. We tried really hard but would never have found it worthwhile to have paid the onboard price of £230 each for the package – I think we would have paid £250 in total for what we consumed. We have never had a package before as we are not huge drinkers. It was a pleasure to have the helpful wine waiter Seigfred keeping our glasses continually topped up during dinner and to sample the daily cocktail selection. Entertainment on board was even better than we anticipated and Thomson are brilliant at it. The entertainers are so talented at both singing and dancing and Cruise Director Paul Fisher showed his talents by joining in several shows. We had a tour backstage with two of the dance team who obviously enjoy their jobs. This team is the best we have seen on our cruises. The musicians playing around the ship were also of a high standard and the Crew Show was a chance for other members of the crew to show their different talents. Because 95% of passengers are from the UK the food seemed less varied than it was on Epic. We usually stick with the buffet for most meals but this time we were not particularly impressed and quality seemed to vary from day to day. Desserts often looked good but lacked much flavour. For the evening meal we switched to the Orion Restaurant and had good experiences every time. We chose the same seating area on several nights and our attentive waiters, Alvez and Nilo, really looked after us, bringing extra desserts and main courses when we wanted to try them. The Baked Alaska evening is not to be missed and was well orchestrated by Assistant Cruise Director, Shep. Regarding the ports visited, Porto impressed us more than expected. A complaint from many passengers about the river cruise on the Douro when too many people were crowded into the boat’s cabin during torrential rain was met with a partial refund – well done Thomson. In Lisbon on the Sunday, we took an excursion to Sintra and Cascais which was good. Cadiz and Gibraltar we had been to before but found new areas to visit. Overall a very enjoyable cruise and we would certainly go with Thomson again. No nightmares for us!   Read Less
Sail Date: October 2014
on arrival at palma check in was very easy and quick ,had to find our way to our cabin without any directions from staff , when arriving at our cabin (deck 5 outside plus) we was surprised at how big it was , the bathroom was of good size ... Read More
on arrival at palma check in was very easy and quick ,had to find our way to our cabin without any directions from staff , when arriving at our cabin (deck 5 outside plus) we was surprised at how big it was , the bathroom was of good size with a bath and shower ,flat screen tv and tea coffee facilities in the cabin. then we had to wait over 2 hours for our cases to arrive and that was after asking as we wanted to change. we then went to the lido buffet which had a selection of hot and cold food on but wasn't that good , the same was to say about the other buffet food restaraunt (sirens). the daytime entertainment was non existant apart from a quiz at 2 oclock and 30 mins of music . the evening entertainment was very good from the showteam in the broadway lounge and the guest comedian Maurice grumbleweed was very good , the only thing with the lounge was the place was over run with diesel fumes . the staff on board couldn't do enough for you but there wasn't enough of them to serve people when it got busy leaving you waiting for a drink for upto 20 minutes ,.and thomsons pushing staff to walk round the ship holding cards up trying to get you to pay extra for the steak meals which I know all ships charge extra for certain meals but never seen them walking round pushing it. olli the cabin steward was ever hardly seen and when we did see him he could only say morning or hello after being on majesty in august this ship has a lot of catching up to do for passenger comfort and we wont be returning to it unless there are vast improvements Read Less
Sail Date: October 2014
We recently sailed on the Thomson Dream, Moorish delights cruise. The reason for choosing this cruise was purely on the itinerary as we had not been to most of the ports on previous cruises. Remember that Thomson are not always the ... Read More
We recently sailed on the Thomson Dream, Moorish delights cruise. The reason for choosing this cruise was purely on the itinerary as we had not been to most of the ports on previous cruises. Remember that Thomson are not always the cheapest. Ship We had read a few reviews which suggested that the Dream should be renamed the Nightmare as it was a rusty old tub with raw sewage knee deep in the corridor. This was NOT our experience although overall it was “a bit tired”. Cabin Our cabin, 6096 was in the newer part of the ship and was very big compared to other ships we had been on. (the ship was cut in half and chunk added in the middle like a limo). The newer part can be spotted by the bigger windows. The only gripe was that the “white” towels, though clean were very grey and I have used better to clean the car. Don’t bother paying for the safe as it is electronic and easy to work out. Food We ate in the Orion restaurant on the first night but the 6 courses took nearly 2 hours and the air con was set too cold so after the first night we used the buffet restaurants for the rest of the cruise. As there had been a couple of Norovirus cases the week before we were not allowed to serve ourselves at the buffet so this slowed down the process as you had to tell the servers what you wanted and how much. Drinks package We had the A.I. drinks package included for £50 each as part of the booking offer but as the drinks are reasonably priced at £3.70 a pint the full price of £250 each is hard to justify unless you are planning on having more than 10 a day each. Entertainment The entertainment was right up our street and the theatre show team were very talented and enthusiastic. Don’t miss the crew show and watch out for waitress Hazel. The guest comedian was good and as they say “the old ones are the best”. Strum Jam were amazing vocally and musically and tackled some amazing stuff with ease. Heart and soul were also worth a listen to but Tunesmith were not suited to the large medusa lounge and more or less killed the atmosphere. The cruise director Paul was always there or there about which was great as on some ships you never see them. His sidekick Shep was also great at his job and very entertaining. Sunbeds Loads of sunbeds available BUT nowhere to put them. There were piles of them but no floor space. The sports area could perhaps be utilised as it was usually empty. As usual there were loads of beds with towels on them and no one near. Ports Gibraltar- Easy walk into town centre (25mins) then walk/shop to the cable car (15mins) then see the apes. On the way back get your duty free. Casablanca- You really need to do a trip as it is quite a distance to town as well as for security and to see the sights. Cadiz- A lovely place to walk about. Leave the port, turn left and you will arrive in the town centre 10 mins. Malaga- Been here before so we took one of the trips to Marbella and Puerto Banus which was a good ½ day. Cartagena- Another lovely port for a walk about. More or less straight out the port and you are there. Town centre 10 mins.   Read Less
Sail Date: October 2014
We are just back from the Thomson dream on the 18th oct ,what a great cruise the staff was brilliant in the Orion restaurant Jordel,Aji and Richard were the waiters on our table and they were fantastic the meals in the Orion restaurant was ... Read More
We are just back from the Thomson dream on the 18th oct ,what a great cruise the staff was brilliant in the Orion restaurant Jordel,Aji and Richard were the waiters on our table and they were fantastic the meals in the Orion restaurant was different every night and the choices was excellent this was a real 5 star restaurant. Up in the sirens restaurant the meals was good as well You must take the all-inclusive package for the drinks as they take £4.50 per Bacardi and £3.70 per pint the bar tenders in the medusa lounge were brilliant too they do a great job and after a couple of visits there they know your name and what you like to drink we had an inside cabin which was small but still comfortable and it was cleaned twice a day towels was changed every day the ship is a bit out dated compared to other ships but all the staff make it more a friendly and personal cruise where you are a name rather than a number entertainment was good aswell but the stand out was brandi who won the Dutch pop stars competition also   Read Less
Sail Date: October 2014
This was our first cruise, "Moorish delights", The flight was fine. We had picked up the luggage at the airport, we asked a Thomson rep were did we go for the cruise, " end of the building", this is all we got from each ... Read More
This was our first cruise, "Moorish delights", The flight was fine. We had picked up the luggage at the airport, we asked a Thomson rep were did we go for the cruise, " end of the building", this is all we got from each rep we approached. We got to the end of the building & were pointed out side. We were allocated a coach. Thirty minutes we sat on the bus before it moved. We got though the quayside booking in o.k. The cabin was fine with plenty of room, clean & tidy. £15 pounds for the room safe is a bit steep. The first day at sea was a sun lovers dream, boring. Gibraltar is great. Casablanca is not. The city tour is poor. The dock is totally industrial. Containers & bulk loaded ships. Fish meal & chemicals. The fumes were that bad many passengers went inside with their eyes watering. We left the port in fog, slowly. When it was clear, the boat could not make up the lost time due to a engine fault, therefore we arrived late at Cadiz. There was water problems as we had dark brown water out of the cold tap on one day. For a boat that is getting old & must have twenty coats of paint on it, the staff are great, the food is good. to cap it all on the last night, the show was cancelled & was left to one man to sing some songs. They said the cast was poorly. Do not think we will be cruising again. Read Less
2 Helpful Votes
Sail Date: October 2014
The Dream is a old ship which can look it's age but don't be fooled by this as it is well maintained and cared for. The crew were always keeping everywhere spotless. The cruise itself was brilliant. The crew always smiling and ... Read More
The Dream is a old ship which can look it's age but don't be fooled by this as it is well maintained and cared for. The crew were always keeping everywhere spotless. The cruise itself was brilliant. The crew always smiling and very friendly. The cabin steward was wonderful looking after our son and leaving him towel art animals every evening (well doe Okki). The food was excellent and never ending. The prices on board for drinks are more expensive than the UK but not excessive. The Orion dining room service was amazing and you do not get that same attention in some of the top hotels. The tours from ship need careful thought as some do require a fair amount of walking and when we went (mid October) it was very warm (33C+ in Rome). The on board entertainment was much better than in some of the mainland UK theatres. Read Less
Sail Date: October 2014
First time with Thomson cruises. Not sure we will do it again. Smooth transfer from Palma to the ship but given the staff must do it so often, that's to be expected. Luggage to cabin fast and efficient. Hated being bombarded by staff ... Read More
First time with Thomson cruises. Not sure we will do it again. Smooth transfer from Palma to the ship but given the staff must do it so often, that's to be expected. Luggage to cabin fast and efficient. Hated being bombarded by staff giving out leaflets (for the spa) and encouraging photo opportunities, as we joined the ship but I guess marketing must prevail at first opportunity and perhaps a boarding photograph is welcomed by many even when you've been up since 0300 and look like hell! Cabin was up to expectation (on Deck 7 with a window). We really liked our cabin which had a big comfortable bed, nice clean full bathroom etc. Toilet ceased to work on one day but that was soon rectified. Overall the ship was clean but shabby and tired in places. The ladies toilets on deck 11 need more attention. Its all very well making sure everywhere else is clean and that hand sanitisation routines are followed, but the ladies loo cubicles on deck 11 have a thin "sill" which runs along the cubicle wall. Its thick with urine salts and dirt - try running a wad of toilet paper along it! Furthermore, on the last morning aboard those toilets blocked and disgustingly overflowed. We also noticed sewage smells in the lobby area outside the theatre but this seemed to come and go. Staff were on the whole efficient and smiley especially down on the decks. However, I was amazed at how familiar some waiting staff in the Orion restaurant were with customers. Literally very touchy/feely and juvenile but perhaps some of the clients like that kind of rapport. I don't think the waiting staff are properly trained and on several occasions we were missing cutlery from our place settings and had to ask for replacement. Furthermore, if two guests sit at a table laid for four, surely its good practice to routinely remove the extra place settings? Not so on the Dream! Also since when has it been acceptable for waiting staff to shout to each other? In one of the buffet restaurants (deck 9?) the serving staff really did shout and, as I walked along the servery, witnessed one male server make an intimate grab at another male server! I was too shocked to speak. One morning I stood next to a waiter at the coffee dispenser and the ship was tossing around a bit. He commented "May day, May day - its going to get very rough, we are going to sink" I told him his remark was "not funny" but mornings are not my best time of day so maybe I was a bit harsh? Small things too many to mention added up to quite serious lapses. There were certainly sloppy or lazy attitudes but I suppose it depends on what you are used to or have come to expect elsewhere which sets your personal bench mark. Some of the trips ashore are a rip off and as far as we know, it was not explained that a 7 hour trip to Florence includes 3 hours (out and back) on a bus! This left very little time to explore in Florence. If you are planning to pre-book trips, enquire about travel time or look at a map to estimate distance from port to destination and what impact the travelling will have on your day out. All the coaches are comfortable and clean, transfers from ship to shore slick and efficient too. Some couriers talk too much (Barcelona lady was lovely but she never stopped talking at high volume - too much detail) etc etc. Overall we had a nice time but I doubt we will sail with Thomson again. We are not snobs but we don't do Butlins type holidays at home, we don't do Karaoke and we don't do Gala Bingo so sometimes we felt a little out of place. No offence - its just horses for courses I suppose. . Read Less
Sail Date: October 2014
Just returned from our first Thomson cruise experience and what a delight. Our day began with a good flight from Manchester (on time) and arrived to lovely weather. The checking-in process was efficient and speedy with plenty of ... Read More
Just returned from our first Thomson cruise experience and what a delight. Our day began with a good flight from Manchester (on time) and arrived to lovely weather. The checking-in process was efficient and speedy with plenty of information to guide us through the stages. Our first impression of the Dream was it actually looked like a ship with the feel of a British stately home unlike the Norwegian Epic which was alongside and reminded us of a towering block of apartments by comparison. Yes, it probably is ready for a touch of TLC on the exterior but a few coats of paint will soon sort that out. We were welcomed aboard by the happiest of crew who were eager to please. The interior was spotless and tastefully decorated with plenty of brass and wood fittings, a pleasure to see good quality workmanship. Our cabin was larger than we expected and immaculate. There was ample storage and hanging space and a very welcoming tea & coffee making facility. The bed was very comfortable as was the sofa and chair provided. A large TV was also fitted. Our thanks to Cicep, our steward for his service to whom nothing was too much trouble. We ate in the Orion restaurant and the buffets at Lido and Sirens and found the food well prepared, varied and enjoyable. My wife & I opted for a drinks package which consisted of five bottles of wine for £64.95 which made each bottle £12.99. Well done to the entertainment team led by Cruise Director Paul, how refreshing to have a CD who was talented and who performed so admirably with the team. His assistant Shep will no doubt hold a similar post very soon. Congratulations to the team, they were the most talented vocalists and dancers we have seen on any of our previous cruises (not Thomson's) A special mention to James Humphreys and Brandie for their outstanding vocals. Going to see them each night was a real joy. We booked this cruise very much as a last minute one and we were so glad we did. What made it so pleasurable was the whole crew. Their happiness and joy for life was infectious, other so called big companies should take note. Thanks to Captain John and the officers who made sure everything was done to ensure our perfect cruise experience. This was our first Thomson cruise, it won't be our last. Well done Thomson's and the Dream team. Read Less
Sail Date: September 2014
We have just arrived back from our first cruise. Prior to leaving we had read some very poor reviews about the Thomson Dream which worried us as never having any experience of cruising before..... Well I wish I had never read them and ... Read More
We have just arrived back from our first cruise. Prior to leaving we had read some very poor reviews about the Thomson Dream which worried us as never having any experience of cruising before..... Well I wish I had never read them and saved myself the worry we had a fantastic time. Transfer was quick and easy and on arrival to the port we were greeted with cruise staff providing us with a cold drink and music entertainment. The minute we stepped onto the Thomson Dream both my husband and I felt totally relaxed and were quickly shown to our cabin by a cabin steward. The entertainment was amazing every night and there is something for everyone in each bar, we would thoroughly recommend seeing the shows in the Broadway Lounge although we would suggest that you get a seat early as it does fill up quickly. Bar Staff were friendly and always quick to take your order and keep your glasses topped up, we had the drinks package which we took full advantage of and although we were led to believe the choices of drinks on the package were minimal this is not true, in fact there are more drinks available within in the package than there are charged. We mostly ate in the Orion Restaurant as this was waiter served and felt more like going out for dinner, although we did also eat in the Lido Restaurant which is self service. We didn't try The Grill as we didn't see the need to pay the extra £19.95. Food is to a very high standard and the choices are brilliant. Our cruise was amazing and we were both sad to leave ..... Read Less
Sail Date: September 2014
Just back from Thomson dream North Africa and Mediterranean Medley - 14 nights out of Palma Our first time on T.Dream but have sailed on other Thomson Ships before - easy short flight and fast transfer so we were on board by 10am. Ship ... Read More
Just back from Thomson dream North Africa and Mediterranean Medley - 14 nights out of Palma Our first time on T.Dream but have sailed on other Thomson Ships before - easy short flight and fast transfer so we were on board by 10am. Ship fine, clean and bright and staff ever helpful as usual - Cabin (d7 inside) neat and clean and even with our early arrival ready for us (thanks Edy) Flat screen TV and coffee making facilities new, plus because it was cruise week we got a free half day excursion and a bottle of Cava. Itinerary good for us with new ports to visit Casablanca Ok but Cadiz and Cartahenga excellent. On board food very good - Orion best for dinner or lunch but too leisurely for breakfast. Everything could be hotter Entertainment all largely average - entertaining but not riveting Ok if you liked lots of moving about and singing v.little variety. One guest comedian (very old school act consisted of asking people where they where from. - but it went down well) - no guest singing act ..... where were the Blues Brothers Tribute or the Overtones which were very good previously Two things stood out (in bad way) Brandi mistakenly believing that people had gone specifically to see her and not merely to bag good seats ahead of the show telling a guy off for talking at the start of her set and then the back story ... 12 years ago her mother died and 8 years ago she won a Dutch TV pop how.........well?................................. I predict a long future on cruise ships ... One other thing is that the lighting director needs to be sacked.. 60% of the all the good stuff the other troupe members where doing when a lead was singing and lit could not be seen (from row 2) due to it being too dark - this was best demonstrated in "Killer Queen" when two entire numbers due to excessive smoke, black costumes and poor lighting appeared to be being sung by no one at all. Get someone senior to sit incognito through the acts and see what the audience actually sees (or rather does not see) Cruise goodish... we enjoyed our overall holiday - would we go again maybe but this trip has certainly caused us to think about going with someone else Read Less
Sail Date: September 2014
We have been on 6 other cruises and this was a pleasant holiday. As with all holidays, there were good points and not so good points but nothing that was a complete spoiler. The transfer from the plane at Palma was quick and efficient. We ... Read More
We have been on 6 other cruises and this was a pleasant holiday. As with all holidays, there were good points and not so good points but nothing that was a complete spoiler. The transfer from the plane at Palma was quick and efficient. We had been travelling since12.30am on 13th September so we were quite tired. We boarded the ship around 11.30am. Booking in was quick and efficient, the fastest yet I think so full marks for that Thomson. The suitcases arrived at our cabin on deck 9 around 10 minutes after we got in it and we were just having a discovery session of it's facilities when there was a knock at the door and there was a steward with the suitcases. A very welcome and quick service so more plus marks for that. Food was varied and plentiful and for 2 days we had to abide by the chefs serving us at the buffet because of precautions over Norovirus, which was not present on the ship, but this was the Dream's ways of stopping it together with plenty of gel hand-wash pump stations all over the ship....good idea and everyone used them frequently. After the 'day at sea' on the Monday, normal service resumed and passengers were allowed to serve themselves to their food. Plenty of ice-cold water was available all the time too. Any passengers that needed help to transport their food to their table were helped by waiting stewards. I am 47 and able-bodied and I even had a helping hand with my tray swiftly taken off me, a cold glass of water placed on it and taken to my chosen table. Another plus. The pools we found were a bit small, but this is a small ship so no problem really. Plenty of quiet areas on the ship where you can get a drink and sit and read a book. At the same time, plenty of activites going on in other areas should you wish to join in. The cabin was clean and tidy. Our cabin steward came in every morning after we had left for breakfast to make the bed and replenish whatever we had used...tea, coffee, toilet roll etc. and in the evening he would return after we went to dinner about 7pm and turn our bed down for the night and leave chocolates on our pillows and leave us a copy of the ship's cruise letter for the next day's port and activities. We had a small leak under our sink in the bathroom on the first day and after reporting it to reception, it was swiftly dealt with and a follow-up phone-call to our cabin from reception was made to make sure it had not re-occurred which was nice of them. Entertainment in the form of the singers and dancers were beyond excellent. Slick stage shows and no cock-ups were the order of the day. It was fantastic. We felt that the magician/comedian was ok at best, definitely not in the league of Domino! Very 'old' school. I found myself yawning he was not good at attention-keeping for me, but the old girls liked him! The Spa and on-board shop prices are a bit special, but then anyone who cruises knows that you pay a little more than land-locked goods. Someone has to pay for the transportation to the ship I suppose! We tend to not worry about the prices in the miscellaneous goods shop ( Pringles/knick-knacks/souvenirs/chocolate etc) is a given expenditure for us...move on ! The public areas were nice and clean and tidy. We found the lifts quite slow. But a least they did the job. The public toilets were clean for the most part. We had a few blocked toilets during the week (not nice to see) but on the Wednesday the water on the ship was turned off in all areas (including cabins) and a maintenance programme was carried out to flush through the water systems. We were not advance-warned of this, so this was no so good. Add one minus. The biggest disappointment I suppose, was the attitude of the bar-staff in a couple of the areas on the ship. Now, bearing in mind we are seasoned cruisers, this is only a minor negative to us, but quite a big one to the Dream. In all our other cruise ships, we have never had a problem with being chased by the serving staff to sell you an alcoholic drink. We had experience every day at the bar in the Lido Buffet restaurant, where the staff looked bored to tears with their job (the daytime crew) and would just wander around aimlessly with no interest in serving you a drink. It was like it was too much trouble. Up in the Broadway, my husband could not get the attention either of the male servers. So he went over to them and asked if they were serving drinks. He was met with a ' Huh?' by both of them. So he said 'don't bother' and went behind the curtain where they mix the drink and on entering caught one of the girl's sitting and texting on her mobile! Scared the life out of her when he asked 'Any chance of some bar service please?' as he jolted her back to reality! On another night it took us 45 minutes to get a server to come over to us, after twice having eye-contact avoided by them. Not good for the Dream as a business when you consider their cocktails are over £3 - £4.80 each and they sell a lot of beer products. Think how much profit they have missed out on! On summary, the bar-servers were disinterested and very bored-looking with their jobs. We were quite surprised with their attitude. The staff at the Ocean Bar were great and so too were the Medusa Staff and the Waters Edge crew. Well done you lot. BIG tick for you. We would choose not to go back on the Dream as it was an old-fashioned looking boat, rather than your more modern-looking ship like the Majesty. That is just our personal choice and should not influence anybody thinking of booking to sail on her. It was a good holiday, a good rest. Thanks Thomson but please sort out the attitude of the lazy ones.   Read Less
Sail Date: September 2014
For this cruise, I travelled with my parents and having read some of the reviews since booking I had my reservations but they turned out to be unfounded. There were some issues at the airport where it took 2 hours for our cases to appear ... Read More
For this cruise, I travelled with my parents and having read some of the reviews since booking I had my reservations but they turned out to be unfounded. There were some issues at the airport where it took 2 hours for our cases to appear and then being directed to three different transfer buses but after that it was easy sailing. Check in was quick and easy. I easily found my cabin on deck 5 and was surprised at how big it was (as a solo passenger I was expecting it to be cramped. There was some noise, particularly when docking in the mornings which would have woken me had I not been up and about already. It certainly wasn’t anything that would have spoilt my holiday. My parents were in an outside plus on deck 7 which again was more than big enough although the bathroom was a little cramped. The Dream is showing her age in places but she has an elegant charm and any deficiencies are more than made up for by the wonderful crew. I’m a fussy eater but didn’t have any problems finding something to eat. The choice in the buffet was good but not as hot as it could have been. After the first night, we ate in the Orien Restaurant and there was plenty of choice. My one criticism would be the night of the Baked Alaska parade. Our main meal was brought from the kitchen just as the parade started so wasn’t immediately brought to our table. I did think the kitchen could have held back on sending it knowing what time the parade started. Having said that, if it had been brought to us immediately, the food would have gone cold anyway as we clapped and cheered the waiters. Personally I didn’t have any problems finding a sun lounger on the day at sea or on returning to the ship after an excursion. Towels were left on empty loungers for several hours on the sea day and I didn’t see the crew removing them despite the warnings in the Cruise News. I also didn’t hear anyone complaining about not being able to find a bed so maybe there were fewer people on board than at the height of the summer season. For this cruise, I travelled with my parents and having read some of the reviews since booking I had my reservations but they turned out to be unfounded. There were some issues at the airport where it took 2 hours for our cases to appear and then being directed to three different transfer buses but after that it was easy sailing. Check in was quick and easy. I easily found my cabin on deck 5 and was surprised at how big it was (as a solo passenger I was expecting it to be cramped. There was some noise, particularly when docking in the mornings which would have woken me had I not been up and about already. It certainly wasn’t anything that would have spoilt my holiday. My parents were in an outside plus on deck 7 which again was more than big enough although the bathroom was a little cramped. The Dream is showing her age in places but she has an elegant charm and any deficiencies are more than made up for by the wonderful crew. I’m a fussy eater but didn’t have any problems finding something to eat. The choice in the buffet was good but not as hot as it could have been. After the first night, we ate in the Orien Restaurant and there was plenty of choice. My one criticism would be the night of the Baked Alaska parade. Our main meal was brought from the kitchen just as the parade started so wasn’t immediately brought to our table. I did think the kitchen could have held back on sending it knowing what time the parade started. Having said that, if it had been brought to us immediately, the food would have gone cold anyway as we clapped and cheered the waiters. Personally I didn’t have any problems finding a sun lounger on the day at sea or on returning to the ship after an excursion. Towels were left on empty loungers for several hours on the sea day and I didn’t see the crew removing them despite the warnings in the Cruise News. I also didn’t hear anyone complaining about not being able to find a bed so maybe there were fewer people on board than at the height of the summer season. The only issue I had was with the quality of some of the excursions. We, maybe foolishly, did an excursion every day with Thomson. For Sardinia I opted for the Emerald Coast and returned to the ship feeling I’d wasted my money. The excursion involved visiting two villages/towns. The first, half the shops/cafes were shut and there was very little to do there. The second visit involved a walk to the far side of the marina before being left to our devices for 90 minutes. Unfortunately it was a very expensive area with primarily designer shops. I can shop with the best but not at those prices! My parents did a different tour that day and again felt it was a waste of money. The Rome Express was good and for the morning, it was everything I expected. However we were then taken for a three course meal which lasted almost 90 minutes. We left the restaurant at 2:30pm having been told the train would be leaving at 4:30 pm. By the time we’d walked to the Vatican it was almost 3pm and the crowds were huge! We joined the end of it and at 3:50pm were still some way from the entrance. We did stay and got inside but it was literally a walk in one door and out the other affair. We barely had time to take an astonished breath at the beautiful interior. I accept that the guides can’t predict how long the queue will be on any given day but if they reduced the amount of time spent at lunch, we could have had a little longer at the Vatican. Disembarkation was so easy. The cases were left outside the cabins and collected during the night. (I didn’t hear a thing and I was awake most of the night). In the morning they were grouped by colour coded labels ready to be collected and taken to the transfer buses. All in all, it was a fabulous holiday and I’m already looking for my next cruise. Read Less
Sail Date: September 2014
Hubby & I took a back to back, Mediterranean Medley and Moorish Delights to celebrate our 10th anniversary. We started off at Aberdeen Airport to be told that our 11:30 check in was infact not till 12:30 'that's the problem ... Read More
Hubby & I took a back to back, Mediterranean Medley and Moorish Delights to celebrate our 10th anniversary. We started off at Aberdeen Airport to be told that our 11:30 check in was infact not till 12:30 'that's the problem with these tour operators, they just keep telling passengers wrong' from the airport staff. Good start we thought, our flight was then delayed for an hour and a half due to fog somewhere on its inward journey. We arrived at Palma without further problems and were soon on the way to our ship. As we were the last flight in at least we didn't have to wait long at check in, this also meant that we had missed the muster drill so were advised to head up to the Waters Edge for a briefing. After a quick (it was 10pm) dinner we headed off for sail away. We were on deck 5 aft and were very aware there had been problems when just along from our cabin was plastic sheets over the carpet and industrial dryers in the hallway and large sacks filled with carpet were in the lift area. The dryers were there for about 3 days. The mattress was as hard as concrete and due to hubbies bad back we put the two spare quilts on the bed till we got it sorted, having not seen our steward I spoke to reception and by the time I got back to the cabin housekeeping was there with a mattress topper - well done. We had decided that we would generally do our own thing. The only must see was in Gibralter we had to do The Rock, the apes were great fun, watching 4 babies playing in a bush and all the adults were quite happy just sitting around. As it was National Cruise week the second week we all got free half day trip and a bottle of bubbly. We decided to take our free trip in Casablanca and go to Imperial Rabat, we had done the Hassan 2 Mosque on a previous visit. As we were in European waters there was no alcohol or cigarettes on sale the first week, but the day before we went to Gibralter there was suddenly a sale on, our favourite tipple Jack Daniels was down from £24 to £20 quite a bargain but we know Thomsons of old, and waited till we got to Gibralter and got 2 bottles for £25 much more of a bargain. We had generally good weather except for one day when there was a storm overnight and into the Sunday, day at sea, this resulted in the sliding roof being across the pool deck and staff scurrying around with squeegees drying the deck.  The Captain, as others have said, did like his little stories and sometimes they dragged on a bit but were quite funny. We have been on the Spirit (loved her) and the Majesty (not keen) and to honest the staff let down the Dream. On at least 4 occasions at lunchtime at the Lido bar I had to leave lunch on the table and wait at the bar for someone to serve me as no one was walking round, one particular day as I went to the bar where 2 members of staff were standing chatting they both walked away as i approached, their customer service left a lot to be desired. Some of the staff in all the bars we went to seemed to be too busy at times cuddling up to their favourites to be on the lookout for new customers. We sat at the same table for both weeks and had a great time with our table mates, one couple left after the first week but were replaced with an equally entertaining pair. Our anniversary was celebrated the first week and we ate in the main dining room as we were having fun with our fellow diners, indeed as we arrived for dinner we were greeted to 'happy anniversaries' from them all, including our waiters, and we were delighted as the meal progressed to suddenly find ourselves surrounded by the head waiter, a guitarist another waiter and our wine waiter to be serenaded with Elvis' 'I can't help falling in love with you' We had debated about going to the Grill but were glad we hadn't especially as later we heard that it was very impersonal and I'm sure we wouldn't have had our song! We also spoke to a couple who had tried the Steak under the Stars, but it was so windy they really hadn't enjoyed it. Even in the main dining room the wine waiter was so busy trying to look after so many tables that we often sat with empty glasses. We went to the elegant tea quite a few time in the Argo lounge but even that was a bit hit and miss, there were trays of savouries, cakes or scones, some people got a choice of all three, others only got choice of two, it was very inconsistent, and one day when I was a bit later getting in to meet hubby, he already had his tea and yet when I tried to catch the waiters eye to get a drink I may as well have been invisible, we ended up walking out and going to Afternoon Tea at Sirens, which wasn't waiter service but actually had more choice and at least we weren't ignored. The addition of the tea/coffee in the cabin was most welcome, we used to get a mug of milk before we went to our cabin at night so we had fresh milk for our morning cuppa. Top marks must go to whoever found the Banana Banshee cocktail, not sure how many of those we got through! As a few folk have commented, the public toilets did suffer from blockages on quite a few occasions. I had to visit the medical centre and would advise anyone not to bother unless really necessary, when my temperature, blood pressure and oxygen levels were all checked I thought it was all in the cost of the consultation, oh no, they were extra and in my opinion totally unnecessary for what I had gone for. All in all a very enjoyable cruise, having all the indoor bars on one deck was quite handy for not having to nip up or downstairs all the time. Having now done 8 cruises with Thomson we feel that it's now time to try someone else. Read Less
Sail Date: September 2014
Just returned after a great week on the Dream. We were a bit sceptical about booking it again after reading some of the problems they seem to have had with pipes bursting ,but no problems while we were on board.Our flight from Manchester ... Read More
Just returned after a great week on the Dream. We were a bit sceptical about booking it again after reading some of the problems they seem to have had with pipes bursting ,but no problems while we were on board.Our flight from Manchester was on time and a smooth trip and the transfer and check in was fine. I must say this was the first we have got on the ship and not had someone escort us to our cabin. We had an inside cabin on deck 6 ( not keen on inside but as it was a last minute booking had to have what was going. The cabin was comfortable and kept clean by our steward. ))As everyone always says the Dream is a bit dated now but it looks like a ship unlike the NCL Epic that is always in Palma on a Saturday ,but everyone to their likes. We like the Dream for it's size and amount of passengers so you get personal service from the staff. We ate breakfast and lunch mostly in Sirens. A very good choice of food hot or cold (sadly still no ice cream in there). Dinner was taken in the Orion as we like to be looked after by a waiter .We kept the same waiter all week . A young man named Jing and he was 1st class along with his assistant Heri. Our wine waiter Risa was also 1st class. I have read some reports about the food being cold and having to wait a long time for it .well we never found that and we did eat at a busy time 20.00. I'd like to say a big thank you to the bar lads in the Ocean bar (Rufino,Steve & Lito) excellent service along with boys and girls that waited on us with our orders Heart and Soul entertained us in the Ocean Bar and they are very good. We are not much for the shows but everyone we spoke to that had been said how good they were. We do always go to the cruise show which is on mid week at 23.30 and put together by members of all departments on the ship and they do it in their free time we find the ship is always spotlessly clean and there is always someone cleaning somewhere Our ports of call where good. We did not do the ships trips as we had been to them before so just got off the ship and explored on our own All in all we had a great time. Will we sail with her again Yes will be there Dec 30th I would like to say if anyone from Thomson's read this you can be very proud of your staff on the ship and make sure you do not lose them because it is them who bring passengers back again and again And to finish it is a shame the the people at head office are not as caring. Read Less
Sail Date: September 2014
We left home at 2 in the morning so were very tired when we finally arrived on the Dream. We were on deck 5 and on arriving we noticed that further down the corridor there had obviously been a water leak as there were a lot of beds being ... Read More
We left home at 2 in the morning so were very tired when we finally arrived on the Dream. We were on deck 5 and on arriving we noticed that further down the corridor there had obviously been a water leak as there were a lot of beds being dismantled and a couple of blowers were working overtime in the rooms. However, we were pleasantly surprised on opening our cabin door and finding it clean, dry and surprisingly spacious. We had booked an outside plus cabin which we were pleased about as it was nice to wake up each morning and see a view from the cabin. Pande, kept our cabin spotlessly clean and as soon as we left the room the beds were made and the bathroom cleaned. He was always on hand if we needed extra pillows/towels/toilet roll etc. Although I was worried as this was our first cruise, there was no need, as the sailing was very smooth and apart from one night when it was a bit windy most of the time we forgot we were moving at all. We booked trips for every day except for one, when we visited Barcelona on our own. They were very well organised and we enjoyed them - although we did the 4 hour trips rather than the whole day trips as we also wanted to relax on our holiday. My husband decided to book with Paul for the cycle ride around Toulon. This was a 17 mile ride so I was in trepidation of this as I had not ridden a bike for at least 18 years! However, the ride was at our own pace and although we went in a group of 15 we stayed together and had a very enjoyable trip even stopping for a swim on the way back to the ship. I would definitely recommend the bike ride as you get to see the places that you would not usually go to and the cycle paths took us through some beautiful countryside. The food on board was very good - I am gluten free - and found that every day there was a very good selection and all the food was labeled so that I could make sure that I stuck to my gluten free diet. The drinks were quite expensive £1.80 for a can of coke, but we purchased a drinks package which was for wine and gave us 6 bottles. The entertainment in the evening was first class. All the team worked really hard and we looked forward to the shows each evening. There are two performances 8.30 or 10.30 so when we had a late dinner we could still watch the show. The crew entertained the ship for one night and their show was really good. Shep the compere in the Medusa lounge was also very funny. We found all the staff to be friendly and attentive. Nothing was too much trouble for any of them. Although this was our first cruise, it definitely will not be our last.   Read Less
Sail Date: September 2014
On arrival at Palma airport, we quickly found the carousel where the luggage was to arrive, and waited - and waited. Everyone on the flight waited for at least an hour and a half. At last, it started moving - great excitement. Eventually, ... Read More
On arrival at Palma airport, we quickly found the carousel where the luggage was to arrive, and waited - and waited. Everyone on the flight waited for at least an hour and a half. At last, it started moving - great excitement. Eventually, our cases appeared and we were on our way. Check in at the port was quick and efficient and we embarked and went to our cabin. This was only our second ever cruise, the first was Thomson Celebration last year. We chose an outside plus cabin on deck 6 and were pleasantly surprised at the amount of space. The bathroom had a bath with shower so we didn't get stuck to the shower curtain. There was also a pull out washing line over the bath which we found very useful. We ate breakfast in the Lido, lunch either in the Lido or Sirens, usually on the terrace. Dinner was lovely in the Orion and we had a lovely waiter in Nyorman. His assistant waiter was Heri (can't remember the spelling of the rest of his name), who was very sweet. Our wine waiter was the smashing Sylvia. All the crew were wonderful, so helpful and willing to please. The entertainment and show team were great. A special mention for Lewis, Shep and Adam from the entertainment team and Brandi, Max and James from the show team. We did a couple of excursions, Pisa and Sporting Barcelona. Both well worth the money. The rest of the ports we did our own thing. Very easy, most had hoho buses or little trains. Loved walking around the various places. A special mention for Gibralta. We had a leisurely walk through the town and then went up the rock in the cable car. Only managed to see one monkey, when we got in the cable car for the return down. However, that made my day. All in all, we had a wonderful cruise and can't wait for the next one. Read Less
1 Helpful Vote
Sail Date: September 2014
After finding our cabin 5057 which was an outside plus we found a double bed and not the twin as ordered so I went straight to reception who said they would sort it which they eventually did. We then inspected the cabin further and were ... Read More
After finding our cabin 5057 which was an outside plus we found a double bed and not the twin as ordered so I went straight to reception who said they would sort it which they eventually did. We then inspected the cabin further and were alarmed to find that the bathroom was filthy with blood all down the inside of the shower curtain, a really dirty bath slip mat and scum around the bath. I went straight back to reception to complain again and insisted that the person responsible for housekeeping should come and see the problem. This he did and the bath was cleaned as well as the shower curtain and slip mat being replaced, they later sent down a bottle of bubbly to say sorry. however, we had now wasted 3 hours before we would unpack. After this we were not all that happy with the food served and some pretty poor service in some of the bars. And finally, the first port of call was Olbia in Sardinia, this was a complete dump and why Thomsons choose it only they know. We also booked 3 trips on this cruise and they were overpriced for what you got with very poor guides on 2 of them so although we have had good cruises on the Spirit and the Majesty it is not likely that we will go again. Read Less
Sail Date: August 2014
First a bit of background.... we are seasoned Thomson Cruisers, think this is about 10 or 11, having been on Destiny, Celebration, Majesty and Dream. We arrived back from a wonderful cruise on the Majesty and were asked by Mum and Dad if ... Read More
First a bit of background.... we are seasoned Thomson Cruisers, think this is about 10 or 11, having been on Destiny, Celebration, Majesty and Dream. We arrived back from a wonderful cruise on the Majesty and were asked by Mum and Dad if they could accompany us on our next cruise. We were thinking of trying a cruise line we had not been on but as Mum is a wheelchair user we thought it best to stick to a line and ship we know. We decided on the Dream as it is the largest ship of the fleet and quite easy to navigate. The booking process was quite easy, when phoning the passenger assistance line they told us which adapted cabins were available and instructed us to book both cabins we needed online and phone back the next day so they could change one to an adapted cabin. Very straightforward and they even booked wheelchair assistance at the airport both ways and reserved 2 seats at the front of the aircraft at no extra charge, and arranged for 2 seats on the same row at a charge. The transfer out went well, with Mum being able to manage the couple of steps onto the coach and the first 2 seats were reserved too. At the port we were whisked past the queue to a desk specially set up for people with mobility issues and shown to cabin 1002 which we had booked for Mum and Dad at no extra cost. It’s a well appointed, airy and comfortable outside cabin, about as large as the suites, and a bathroom that is adapted well, a wheelchair can fit under the sink, there is a large shower with a fold down seat and plenty of grab handles around. It’s like a wet room really as it fills with water when the shower is used as there is no lip to step over. The only issue was that the toilet occasionally (4 times in 2 weeks) overflowed; sometimes in the middle of the night when it hadn't been used for hours it would just start to overflow. The plumber tried to blame use of materials other than the paper provided but we know this wasn't the case. When we had Mum and Dad settled we went down to find our cabin 6107, this is a standard inside and perfectly adequate for 2. We chose this knowing it was only 3 cabins away from stairwell B which was close to 1002 up on deck 10. Navigating the ship with a wheelchair.... We found that there were some places that were tricky to get to. It just needed a bit of thinking about, for instance lift A could not access the cabins on deck 10 but was the required lift to get to deck 11 if in a wheelchair. So to get to Sirens buffet required going down to deck 9 on lift B across to lift A and up to deck 11. The prom deck could only be accessed via the Lido restaurant. Things were OK we just needed to plan the route before we went and after a day or so we had it embedded in the brain cells. We found the food fine last time we went on the Dream 18 months ago, the portions were a bit small in the Orion, but not so this time, the size was about the same as the Majesty. I would say the quality has improved slightly, the cuts of meat we had were excellent, not cheap stuff. The quality was about the same as Majesty maybe slightly better as I found the dishes were salted less. The Surf and Turf we had in the Grill was excellent, a really nice Sirloin. So from what has been reported on here it looks like the quality dropped over last winter and has now improved. Still serving those horrible tinned Mushrooms at Breakfast though... The entertainment was fine, just like on the Majesty last year Brandi and Max were the stand out performers. The photography concession has changed and is so much better than we have encountered before, not pushy or in your face at all. The staff are amazing, they are on any Thomson ship anyway, but the service they gave to Mum and Dad was exceptional. As soon as they see anyone with a stick or in a wheelchair they go over and help when possible, carrying trays at the buffet, opening doors, etc, they are truly a credit to the ship and cannot do enough for you. I will do a port review on the Thomson forum section in the future, but I must comment that they have purchased a new tracked stair-climber that helps to get the wheelchair up and down the gangway easier. It’s a slow process but is safer for both the passenger and the crew members that assist. So top marks for Thomsons looking after passengers with mobility problems. We have just been asked by Mum and Dad, “When are we going again?”   Read Less
Sail Date: August 2014
This was our 4th cruise with Thomson's and our son and daughter in law came with us for their 1st. What a great time we had from start to finish. We dined daily in the Sirens Restaurant for Breakfast, and Orion's for Dinner. On ... Read More
This was our 4th cruise with Thomson's and our son and daughter in law came with us for their 1st. What a great time we had from start to finish. We dined daily in the Sirens Restaurant for Breakfast, and Orion's for Dinner. On our first evening in Orion's we met Mervin and Marlon - Assistant Waiters and Jesus the Wine waiter, needless to say we had the same table each evening and these lads are a credit to this ship, they made our holiday with their friendliness and couldn't do enough for you, don't be frightened to say you don't want a sauce on a meal, I did often and it was never a problem, they are their to help you, even if you didn't like a main course that you had ordered they would get you another to try, we never did this as we thought it was a waste of food. Jesus kept topping up our wine glasses. We did dine in the Grill for an extra charge of £19.95 per person to see what is was like - lovely meal, but atmosphere a little stuffy, take my word the Orion is just as good. The bar service could be a little slow when busy but not a problem, all staff were helpful and very polite. The shows were very good and thoroughly enjoyed every one. We went to Erice in Sicily - very good half day, Pompeii and Herculean very busy and hard on the feet , Rome hectic, 10 hours and rushed through the Vatican and St. Peter's. My son and his wife did Rome and the colosseum and they were also rushed, however they did a 4 x 4 in Calvia (Corsica) and they were very impressed and would love to return to Corsica one day. All in all we had a fabulous week, hectic at times with late nights and early mornings, but well worth it. Go with an open mind on this cruise and you WILL enjoy yourself. Read Less
Sail Date: August 2014
This was my first time on a cruise and by far not the last. I travelled with my wife and 2 sons, 16 and 14. We flew from Manchester and on arrival at Palma after a long delay with the luggage we were taken to the ship. On nearing the port ... Read More
This was my first time on a cruise and by far not the last. I travelled with my wife and 2 sons, 16 and 14. We flew from Manchester and on arrival at Palma after a long delay with the luggage we were taken to the ship. On nearing the port I noticed a huge block of flats next to the Dream, but when we got nearer I realised that was the Norwegian Epic, complete with waterslides on the top deck! At that stage I was glad we had booked the Dream as the Epic would have been too over-powering as our first cruise. The checking in process was swift and we were soon issued with our boarding cards and shown to our cabin. We met Mostafa who looked after our cabin (Deck 6, inside) and did an excellent job in making sure we were happy with everything. When booking we were concerned as to whether we would have enough room in this size of cabin, as I am 6ft 4ins and my eldest son is also quite tall, however it was adequate for our needs. We explored the ship and were happy with the amenities on board, choosing to relax on the sunbeds on Sirens Deck daily and met some really nice people. On the first night we enjoyed the Killer Queen show by the Dream Show Team, which were amazing in my opinion, Paul the Cruise Director, along with Max, Brandi, James, Anna, Spencer and the awesome dancers must be congratulated for the effort and enthusiasm they put in to every performance. I did comment to the Cruise Director that people will pay good money in the West End to see such a performance. Then followed the sailaway party on Sirens Deck which was great fun, especially when I discovered that my eldest son had inherited some awesome dance moves (not from me!) and I knew then that the kids were going to enjoy the cruise. We only booked 2 excursions ashore, Monte Carlo and Monaco (from Villefranche) and the Sporting Barcelona trip, although we did book the Pompei trip during the cruise. All the trips were great, and supported by knowledgeable tour guides who made it more worthwhile. I was surprised to find 'Explore Ashore' sheets available for each Port of Call to allow those who wished to explore alone to do just that, with useful information and a simple map of interest, this was a nice touch. The food was varied and plentiful, being served for you during the first few days of the cruise due to hygiene standards and then it was help yourself once everyone was used to using the sanitisers. The portions were definitely not small (and I love my food) and if you wanted more they were happy to provide. We were given the AI drinks package as a freebie due to booking early, and enjoyed many a tipple, our favourites being the extensive cocktail menu, along with Heineken and John Smith's on draught. The wine during mealtimes was equally tasty! We met some great people during the cruise, and noticed several had cruised with Thomson's previously, and some had been on the Dream before, which speaks volumes for their experiences. Finally I would like to mention the efforts of the remainder of the entertainment team, Suzy the Assistant Cruise Director, Shep, Lauren and Adam, all of who did a sterling job in running the events, of which all of them were top notch and aimed at the right level. The Cruise Director changed on our second week, and Steve Fisher took the helm in running the show, with his great personality and ending each speech with 'Ciao for now'. A credit also goes to Captain Torsten Olbrich, for his funny stories given daily over the PA system, with a comedy twist thrown in. On the last night we took part in the farewell party on Sirens Deck, and as my eldest enjoyed demonstrating his dance moves so much, I arranged for him to dance with the show team, and they even provided him with a nice pink 'Deck Party' t-shirt (complete with glittery sequins on the back!) so he blended in with the team when strutting his stuff. It's things like this that make a holiday so memorable and we are already looking at booking the Dream for next year, hoping the same staff are still on board! Well recommended and well done to all for a great first cruise experience. Read Less
Sail Date: August 2014
As described in the title this was the first cruise for my husband and I and our two children aged 10 and 12. We had a brilliant time, returning just this afternoon and felt I had to put pen to paper as it were! From the minute we arrived ... Read More
As described in the title this was the first cruise for my husband and I and our two children aged 10 and 12. We had a brilliant time, returning just this afternoon and felt I had to put pen to paper as it were! From the minute we arrived at port we were treated as VIPs, nothing was too much trouble and to be honest we had no trouble- other than the battery being faulty on our safe box: we reported this and it was fixed within 40 minutes. Yes the ship is older than some of the others we saw on our travels but the staff service more than make up for it: our housekeeping guy Donny was virtually on call 24 hours a day keeping our cabin, on floor 6 expertly clean and spotless. The service in the bars and restaurant was beyond compare- the staff couldn't do enough for us no matter what time of day or night. The entertainment, whether in the more formal Broadway theatre or in the more relaxed Medusa Lounge, was spot on: Shep was excellent in the Medusa lounge! My daughter enjoyed some sessions in the Kids Club which she thoroughly enjoyed, they partook in a wide range of activities which catered for all ages. Waking up in a different Mediterranean port each morning was one of the highlights of the holiday, we made use of some of the planned excursions which were all excellent, whilst taking ourselves off to investigate in other destinations. Rome was hectic but it gave our 2 kids a great whistle stop tour of the magnificent city. We also enjoyed the trip to Puccini's house, lake tour and Pisa. My husband's favourite was the excursion to Nice, Monaco and Monte Carlo- where we enjoyed an extravagant ice cream in Cafe de Paris! Of course we're now going to need to be on a diet until Christmas since the food is fantastic and plentiful. We enjoyed the more formal Orion restaurant where we really enjoyed the Baked Alaska Parade! On some evenings though we preferred the more informal Lido buffet- each evening having a different themed range of food which was always of a very high standard. The standard of cleanliness must also be commented upon- from the cabins to the constant sanitising and to the high standards in the restaurants. The cleanliness of the boat was second to none. So a fantastic first cruise, we'll definitely be booking another in the near future on thomson dream and will be recommending it to family and friends. Read Less
Sail Date: August 2014
First ever Thomson cruise, previously done 3 Royal Carribean & Azamara cruises. Was apprehensive having read some of the reviews but have to say this was a great trip and apart from a couple of small issues with plumbing thoroughly ... Read More
First ever Thomson cruise, previously done 3 Royal Carribean & Azamara cruises. Was apprehensive having read some of the reviews but have to say this was a great trip and apart from a couple of small issues with plumbing thoroughly enjoyed our trip. So much so booked Moorish Delights in October 2014. We had inside cabin 6099 which is quite spacious. Ate in Orion restaurant most evenings, used Lido during the day. Both very good. There was Norovirus on board so staff were in control of serving food & drinks to help cut down illness. Luckily we were fine health wise and didn't speak to anyone who had been ill. Because ship is over 30 years old plumbing system on board is a problem. Toilets outside Broadway Theatre were constantly blocked and the smell in there was very bad, though staff did their best to keep them in use. Lots of lounges to catch some entertainment in evening. Shows very good. Staff work tirelessly. Only downside to say is when ship on sea day sun decks packed. Looking forward to next trip. P.s Captain tells some pretty boring stories each afternoon over ships tanoye . Make sure you got your ear plugs in and won't be a problem Read Less
Sail Date: August 2014
Prior to leaving for our Moorish Delights cruise we read lots of negative reports about the cruise. We were anticipating to be very disappointed but were very pleasantly surprised. The bathroom was spotless and had plenty of room, the ... Read More
Prior to leaving for our Moorish Delights cruise we read lots of negative reports about the cruise. We were anticipating to be very disappointed but were very pleasantly surprised. The bathroom was spotless and had plenty of room, the cabin itself was larger than I have experienced in the past on much bigger ships. Plenty of hanging space, drawers and a four seater sofa and coffee table plus flat screen TV and tea and coffee making facilities. Everything was spotless and the staff were brilliant. We were very happy and don't understand why there are so many negative reviews. The entertainment was great and there was always plenty of things to keep everyone occupied when on the ship. We didn't do any of the ship excursions as from previous experience on other ships they are always very expensive and you can always find cheaper ways to see everything (taxis and private mini bus tours waiting at port that you can barter with or hop on hop off buses). Our cabin was near the rear and we had read that it was unbearable with vibration and noise but we hardly noticed it and it did not interfere with our sleep at all (and I am a terrible sleeper). Would highly recommend this ship. Happy travellers Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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