3 Helpful Votes
Sail Date: February 2019
Ship was well kept although a little tired. Staff were lovely, friendly and efficient. Aldrin, the cabin steward did an excellent job of keeping the cabin spic and span. The cabin was spacious. Food was reasonalble- very good on the formal ... Read More
Ship was well kept although a little tired. Staff were lovely, friendly and efficient. Aldrin, the cabin steward did an excellent job of keeping the cabin spic and span. The cabin was spacious. Food was reasonalble- very good on the formal night. Went to the Asian restaurant one night where the food was very good with impeccable service. Basic drinks package was very disappointing - had changed considerably since our last Marella cruise 7 months ego- much less choice! Red wine was undrinkable, according to my husband who is not especially fussy about wine. Also the majority of cocktails on the basic package were rum based which isn’t my preference. As said previously the basic package on The Discovery last year was so much better. Service at the various bars was excellent. Shows in the theatre were quite good as were the resident band who played a variety of music. Seemed to be an over dependence on quizzes in the other lounge. The casino and The Watersedge disco was good. Felt there was little to do on the sea day- I usually enjoy the plays that are put on by the entertainment team - not on this cruise- also no guest speakers/ enrichment activities- maybe due to only being a 7 day cruise with one sea day but there was a play on our last 7 day cruise 7 months ago. The guest comedian was extremely disappointing - we saw him a few years ago on another Thomson cruise and his show was EXACTLY the same- same jokes and routines. I can’t believe he is being paid to churn out the same material year after year - shocking! However, overall we enjoyed our holiday. Read Less
3 Helpful Votes
Sail Date: February 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
5 Helpful Votes
Sail Date: February 2019
Have been on a similar cruise with the Thomson Spirit a number of years ago, my wife and I fancied doing it again as all ports don't require tender and are close to facilities. Pros:- 1) The ships entertainment team is FANTASTIC ... Read More
Have been on a similar cruise with the Thomson Spirit a number of years ago, my wife and I fancied doing it again as all ports don't require tender and are close to facilities. Pros:- 1) The ships entertainment team is FANTASTIC ! The shows are west end quality. 2) The food is excellent both in the buffets and the Orion restaurant. 3) The cruise is fairly good value for money. Cons:- 1) The ship is a little tired and has no central atrium so difficult sometimes to find your way around. 2) The training of reception staff could be improved (except Vic who was brilliant). For example, we found an overcharge of 87 euro's one evening on our account. We had been charged for a spa treatment not taken. After speaking to someone on reception, we were asked to return the next day when it would be resolved. We had to go back the next day, be escorted to the Spa, where the problem was resolved. However, we feel that 1 stop should have been enough. We should just have been informed the next day that it had been corrected. The worst issue though was with the laundry package. We booked a bag of wash and fold for 14.95 and it clearly states returned on the same day. When we returned to our cabin late in the evening our laundry was not returned. I telephoned reception just to advise that it had not been returned (not because I needed it returned) and was told by a staff member that it was not returned the same day as I had not booked same day service on the other side of the form. I tried to advise that this was a separate service, but he was insistent. I was made to feel as though I was stupid, so decided to go to reception and show him the form. He compounded the issue by stating that as well as the 14.95, I also had to pay each of the individual item prices on the other side of the form. I was furious at his condescending and patronizing manner in trying to explain something that was clearly incorrect. It was at this point that another member of reveption staff intervened and told him he was wrong and found that my laundry had been inadvertently left in a locker and it was back in our room within 30 mins. Better training of staff definitely required here. 3) 8am check out is unreasonable. Especially when you have to leave your luggage outside your room the night before. Reduce the room services from twice a day to once a day freeing up housekeeping staff and let us check out a little later. 9am would be a little more civilized. 4) And finally, please fix the air-conditioning in the Orion restaurant. It was stifling all week. Read Less
2 Helpful Votes
Sail Date: February 2019
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions ... Read More
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions were overpriced and after finding that the handouts from the ship were not very helpful or accurate we headed for the tourist information offices at the places we visited. There was good information about the ports on-line but we used on-shore wi-fi and roaming Vodafone after a message that we would be charged £2.88 per minute for all calls, texts, and data on "Vodafone Marine" ! Our cabin, 1004, was quite good with a settee and table as well as TV and tea and coffee facilities and a good size window, a bit obscured by lifeboat access equipment. We had a problem with the safe which two visits from crew could not sort out, Dennis, an officer from reception was the second to try, we were pleased that the safe locked itself and refused to open until he put his override code in twice. He confirmed to us that it was faulty. I made a third visit to reception to complain and they refunded my money but were unable to provide a replacement safe for us or alternative safe storage for our valuables, apparently there is no safe at reception ! Our only option was to find a hiding place in the cabin. Please note there is no forseeable solution to this problem as replacement safes are apparently not available ! On our fifth day I was up early with diarrhoea and vomiting, I called reception as required and was visited by a doctor and nurse. They confirmed from my symptoms that it was not viral and therefore probably something that I had eaten so I could either stay in the cabin on immodium for 24 hours or visit the ships hospital for treatment which would see me well again in a couple of hours, I opted for the latter and had extensive blood tests and intravenous drugs, the treatment worked and I called back in the evening to check that all my obs. were normal. Excellent service but a tad dear at £1,400 plus ! Interesting to note that the previous day had been a "sea day" so it was most probably something that I had eaten on the ship. We unfortunately missed Lanzarote on my sick day. On the positive side, the crew were polite and helpful to a man ( or person I suppose I should say). The highlight of the cruise was the entertainment team, they worked non stop and were really professional and talented. The food was all pretty good ranging from canteen type buffets in various locations, made to order pancakes, omelettes and pizzas, a proper sit down restaurant with good service and "pay extra" speciality restaurants. We were on a full board but not " all inclusive " basis so we paid for the "wine package" which at about £14 per bottle compared to UK restaurant prices. Drinks at the bar were similar to pub prices. We enjoyed a lot of the cruise but there were things that let it down, there was no hot water on one evening and for the hour before the captains reception the whole ship was without any running water, the Captain did apologise and excused the smelly guests ! I registered all my complaints on-board and filled in the questionnaire on our return but there has been no offer of apology or compensation, in fact no response at all ! Read Less
16 Helpful Votes
Sail Date: February 2019
Well having read previous reviews we booked this last minute cruise with some trepidation. However, we were pleasantly surprised to spend a weeks break from the dreary, cold English weather on a lovely ship, (yes, it's old) but the ... Read More
Well having read previous reviews we booked this last minute cruise with some trepidation. However, we were pleasantly surprised to spend a weeks break from the dreary, cold English weather on a lovely ship, (yes, it's old) but the staff on board are fantastic. There was a great selection of food every day and the Marella show team (a group of 10 singers/dancers) were amazing. Every night we were treated to a fabulous show in the Broadway lounge. On 2 nights there was a visiting comedian and also a very professional opera duo. The entertainments team worked tirelessly to keep us all amused and the resident bands were also very hard working. The pools could do with updating and yes, the ship did creak a little when we hit some adverse weather conditions! Our cabin was an outside plus cabin on deck 7 and was quite spacious and the bed was very comfortable. The bathroom could do with an upgrade, but that said there was no shortage of hot water and the shower which was set above a bath worked very efficiently. Don't be put off by the negative comments. We honestly would describe our experience as very enjoyable and value for money. Read Less
2 Helpful Votes
Sail Date: February 2019
We booked this cruis Edith high expectations as we have been on previous Tui cruises. Embarkation was quick and easy and staff were pleasant and helpful. Our cabin was clean and plenty big enough for us. Our luggage was delivered ... Read More
We booked this cruis Edith high expectations as we have been on previous Tui cruises. Embarkation was quick and easy and staff were pleasant and helpful. Our cabin was clean and plenty big enough for us. Our luggage was delivered quickly. Onboard the restaurants both the self service and table service were good and the food was presented nicely and it was tasty and plentiful. Staff were excellent. The evening shows were good although drinks service was slow at times. The shore excursion to Agadir was awful. The market we went to was dirty and really didn’t feel safe. My friend & I have been on lots of cruises but specifically chose this one as we had never been to La Palma & it was the one place we really wanted to explore!! The captain decided we were not stopping there and blamed the weather although other cruise ships did dock there. We also concluded that some flights to the boat had been delayed and felt this had impacted on his decision!! We then had to spend 2 days at sea instead of the 1 stated in the itinerary!! We felt this was unacceptable and complained. We were told we would not be receiving any compensation at all!!! I do not think this is a satisfactory conclusion as this was no fault of the passengers and left a lot of us upset as it was disappointing and 2 days at sea was not what I wanted or indeed what I had signed up for!!!! Read Less
6 Helpful Votes
Sail Date: January 2019
The ship is old, but kept clean and maintained by a hard working crew, no one boards this ship expecting anything like the ‘bells and whistles’ you get on lots of other cruise lines, that is reflected in the price, a good example of ... Read More
The ship is old, but kept clean and maintained by a hard working crew, no one boards this ship expecting anything like the ‘bells and whistles’ you get on lots of other cruise lines, that is reflected in the price, a good example of you getting what you pay for. The food is mediocre at best, the chefs do an ok job with the budget they must work to, its mainly buffets, so usually something you can pick, but fussy eaters will struggle, the waiting staff are often under pressure but work well together and distract from the poor quality of the food in the main dining room. If you throw extra money at your cruise then the speciality restaurants are worth a visit as is the upgrade to premium drinks. On the plus side the cabins are very clean and comfortable, the room attendants are excellent. Entertainment is very old fashioned, think quizzes, 70’s game shows etc, but again delivered with enthusiasm by the team on board. The pool area is dire, the hot tubs are so chlorinated your eyes sting and your swim wear fades. Read Less
4 Helpful Votes
Sail Date: January 2019
The staff very friendly and tried their best. In the Restaurant, (Orion) service was hit N miss, food choice was poor (we were supposed to be AI) surprised you had to pay extra for Steak (standard on other cruise lines)). Buffet was a ... Read More
The staff very friendly and tried their best. In the Restaurant, (Orion) service was hit N miss, food choice was poor (we were supposed to be AI) surprised you had to pay extra for Steak (standard on other cruise lines)). Buffet was a nightmare so only used twice! Never used any of the other restaurants or had the speciality meals. The Captain was a real character and could probably go into Stand-Up if he gets fed up with the sea. Bars & Entertainment were good but watching the same acts night after night got a bit boring. Drinks, we upgraded to AI only to find there was yet another level you had to fork out to get the really decent drinks. Daytime activities were pretty poor unless you like a quiz bingo or watching them rehearsing for their game shows that you're going to be watching that evening. We found the WATERS EDGE to be the best for entertainment and service. One of the main problems we had was seating! There were ever enough during the entertainment in the Bars, so you either stood with drink in hand or waited to pounce when someone left. The other was cold, it was very chilly in the main lounge so make sure you keep some warm clothing handy The formal was a stand out for us, You begin in the theatre where you're entertained by The captain was of form as usual before going into the restaurant. Read Less
14 Helpful Votes
Sail Date: January 2019
We haven’t cruised before and wanted to celebrate our anniversary so we went for a low end weeks cruise as a taster with Marella Dream, with no exaggeration from the airport going to the airport coming home it was fantastic, boarding the ... Read More
We haven’t cruised before and wanted to celebrate our anniversary so we went for a low end weeks cruise as a taster with Marella Dream, with no exaggeration from the airport going to the airport coming home it was fantastic, boarding the ship on the first night we were really impressed with the friendly staff and condition of the ship, every day after just got better and better with super entertainment, friendly staff, top restaurant food, we met lots of new friends and thought the whole ship had a great atmosphere, we would have a great day on shore then always look forward to getting back on board. We especially liked the Orion restaurant, tides bar and waters edge, all very fancy and drinks are lovely, we didn’t need to upgrade to premium from all inclusive. Our cabin was larger and nicer than expected and very comfortable indeed. We assumed we were booking a inferior cruise maybe being a bit snobby but we couldn’t be more wrong it was exceptional value for money and a top experience. How this cruise would compare to p&o or Royal Caribbean I don’t know but cannot wait to find out as there’s no going back from this. Read Less
4 Helpful Votes
Sail Date: January 2019
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and ... Read More
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and the carpets looked dirty . The window was rusty on the inside and looked like it had been glued back in and never been painted for years . Our steward was sometimes available but we never really saw him . We certainly did not have any "towel folding" in our room . The shower had a mind of it's own , either too hot or too cold . The bathroom is old and needs some updating . Food in Sirens was good and plentiful as was the Lido . In the Orion restaurant it was too loud , too jam packed with people and the service was slow . Public area Gents toilets were flooded especially on the Gala night . The ship had a 5 degree list when we had bad weather and large swell . Even though we were told the stabilisers were used , they were not too efficient . The elevators were slow and inefficient . We paid the extra upgrade to the AI which we used mainly in the Coffee lounge . All staff in there were excellent , friendly and polite . Nothing was too much trouble and they were very efficient . Our spirits were lifted when we went in there . On the whole , as experienced cruisers with other cruise lines as well as Marella Discovery 2 in 2017 we were very disappointed with the Marella Dream . To add to our cruise we stayed a week in Tenerife Costa Adeje which was good . Read Less
8 Helpful Votes
Sail Date: January 2019
We booked a 7 night Canary island cruise. We flew from Bournemouth to Tenerife. Everything went smoothly. Once we got on our ship we were shown to our room. It was a good size inside cabin. We had 2 suitcases and it was a bit of a ... Read More
We booked a 7 night Canary island cruise. We flew from Bournemouth to Tenerife. Everything went smoothly. Once we got on our ship we were shown to our room. It was a good size inside cabin. We had 2 suitcases and it was a bit of a struggle to get the cases stored without tripping over them all the time. We always had a good night sleep. Hardly any npise from other passengers or cabins. Entertainment was brilliant. The Broadway shows were very professional. Other bars had different entertainment throughout the evenings. Finding a seat was a problem most nights. I find on sea days there could have been a bit more activities planned. The restaurants and buffets were very good. Most nights we dined in the Orion, with table service. The food was very delicious. The pool areas were busy but there were always free sun loungers. All staff was very friendly and always smiling and saying hello. The destinations were also very nice. Agadir is a very very busy and somewhat dangerous port to walk through so be prepared to take a taxi( we did too) All in all it was a really nice trip. Captain Alan has a great sense of humor Read Less
12 Helpful Votes
Sail Date: January 2019
After reading a lot of negative reviews we thought a lot of them to be different to the time we spent on board Every member of staff from the Captain down to the bar staff waiters cleaners we found to be polite friendly and very ... Read More
After reading a lot of negative reviews we thought a lot of them to be different to the time we spent on board Every member of staff from the Captain down to the bar staff waiters cleaners we found to be polite friendly and very helpful The Food was lovely always plenty of choice and tasty The ai drinks service was excellent you didn't have to wait very long to be served in any bar even at night when ship was full The Entertainment was spectacular all the young singers and dancers were fantastic The visiting comedian was excellent also Our cabin was lovely always clean with plenty of Tea and Coffee and clean Towels We had a Fantastic week and would definitely recommend this cruise We did speak to the odd person who wasn't happy about something but we think people expect everything these days Thank You Marella dream Excellent Read Less
2 Helpful Votes
Sail Date: January 2019
Wanted a small boat as first time on a cruise.We started off bad the cabin was dated and the bathroom had a damaged bath.So having a long trip to pick up the boat we then had to sort out are cabin.We exchanged cabin for a nice one thanks ... Read More
Wanted a small boat as first time on a cruise.We started off bad the cabin was dated and the bathroom had a damaged bath.So having a long trip to pick up the boat we then had to sort out are cabin.We exchanged cabin for a nice one thanks to Tui,the young man on reception also had a lot to do with it he was so kind,many thanks to ORION.From then on it was okay the food in all the restaurants was really good and the staff are excellent all over the boat.Are cabin porter DHANI was that one step further he was very kind all the time.The ship was very clean ,house keeping staff work very hard.The entertainment could have been better but we just used the piano bar in the end.You had to move quick for the good sunbeds but we soon found other places to park are bodies.We did a trip and very well organized it was on Madeira ,lovely day. Most of the time did are own thing.We would cruise again but on a bigger boat and a different company.My family ordered a bottle for our special day and it was not a cheap bottle ,but we never got it.We wanted a different holiday for our anniversary and that's what we did. Read Less
7 Helpful Votes
Sail Date: January 2019
We booked this cruise through TUI and cannot fault the flight and transfers organisation. The ship is old and a little dated as expected but clean. The food and service was excellent, staff making every effort to please. We paid the ... Read More
We booked this cruise through TUI and cannot fault the flight and transfers organisation. The ship is old and a little dated as expected but clean. The food and service was excellent, staff making every effort to please. We paid the extra for a deluxe cabin on deck 9 which was large and well equipped. Unfortunately these cabins were directly over the Medusa lounge whose loud entertainment continued until 1.00 a.m. every night.This type of cabin is chosen by guests who pay and expect a better than average consideration of position. The evening theatre shows were very professionally presented but the entertainment in the other main lounge on board consisted of a resident group and noisy audience participation games or quizzes each evening. There were no cabaret artists or other variations to this. Due to the all inclusive nature of this cruise there were a number of guests whose aim seemed to be to drink the ship dry which was a shame for those who appreciated and enjoyed a drink in moderation without a large bar bill at the end of the cruise. The itinerary was also altered after sailing, the ship not calling in to La Gomera due to "weather conditions" which seemed strange as this did not present a problem at any other port and we had booked an excursion for which we are still awaiting our refund. We later discovered that La Gomera had been changed to the island of La Palma on several cruises before and after this cruise and cannot believe that they have so much trouble with weather for cruise ships in that particular Canary island. A last remark - they need to enforce the sun lounger towel policy. Beds were left all day with towels but no occupants!! Read Less
16 Helpful Votes
Sail Date: January 2019
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather ... Read More
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather without the need for a ten hour flight to the Caribbean so we opted for the colorful canaries and Morocco leaving on January 5th 2019. I have to stay we were slightly apprehensive having read some of the reviews but we were so pleasantly surprised that I feel the need to write a review, something I rarely do. The ship is spotless, the cabins and storage areas are bigger than what you find in most of the larger ships these days. The food is excellent always hot and varied with a choice of restaurants, there's a variety of enjoyable entertainment, something for everyone really. But what stands out more than anything is the excellent staff, nothing is too much trouble, always friendly and smiling. Yes, the ship is not as big or as glamorous as some of the newer ships these days but that said it lacks in nothing, it's absolutely lovely inside and has a homely feel to it which in itself can make all the difference to your holiday. If you're looking for a very nice relaxing cruise where you'll get excellent value for your money, do consider the Marella Dream, you wont be disappointed! However if you want the whistles and bells that come with the larger new ships and are happy to pay much more for that, the Marella Dream may not be for you, look elsewhere. Read Less
9 Helpful Votes
Sail Date: January 2019
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have ... Read More
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have really struggled to find too many negatives, the only ones really were having to pay for the use of the safe in the cabin (£15 for one week), and the shower in our cabin which was a little temperamental, going from hot to cold and back to hot and then cold again all on its own!! The main evening entertainment shows were easily some of the best we have seen, all the cast of singers and dancers were amazing with special comments for Luke, Danielle and Charlotte. The evening meals in the Orion were all of a great standard, very “British” but generally excellent in quality, as was the service given by the staff, look out for Carl and his team around table 100, they were all lovely! The crew on board were actually all by far the friendliest and happiest we have ever met, always saying hello whenever you passed them, and nothing seemed too much trouble for anyone. Our cabin was an inside this time, we would normally have an outside or balcony but for this week we were happy enough to take inside, it was compact but everything was clean and comfortable, TV was working and we got Sky sports news, an ITV channel and a few others, no problems at all really, except the safe and the shower as already mentioned. Nightly turn down service and chocolates on the pillow and several towel animals from our steward who was lovely, thank you Antoinette. We will definitely be looking into further Marella cruises from now on, maybe on a slightly newer and bigger ship though. Read Less
8 Helpful Votes
Sail Date: January 2019
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and ... Read More
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and when moved to another cabin in the middle of night only to find extreme engine noise they were very rude to us. The Orion restaurant is good and fellow diners well behaved in this restaurant. The waiters are amazing - service some of the best we have ever had in any 5 star hotel around the world. However, the decks are cramped, sunbeds old and stained and the ship is only slightly better than Brittany ferries - in fact the pool area is worse than the Pont Aven ferry. Do not go on this cruise if you want any form of culture or sophistication. Lots of bingo and hideous entertainment in the Broadway theatre. Very crowded in the buffet areas and breakfast on deck very busy. Stick to Orion restaurant for breakfast if you don't want to watch very large people eating very large breakfasts whilst talking very loudly on mobile phones to friends at home. I am trying to be generous here but all in all if you like Butlins you will like this - it is not like the previous P&O cruises we have been on at all but it is a lot less expensive. The Ports of call were lovely as was the weather and leaving the ship was extremely efficient. The main problem is the sheer number of people all crammed together on a very small ship and the type of people attracted to this type of budget cruise. Read Less
5 Helpful Votes
Sail Date: December 2018
My first cruise and so chose a smaller ship on other's recommendations. With 12 decks it was big enough! Yes - the ship is clearly old, there is rust and the cabins are lacking drawers. That said, the crew and staff in all areas ... Read More
My first cruise and so chose a smaller ship on other's recommendations. With 12 decks it was big enough! Yes - the ship is clearly old, there is rust and the cabins are lacking drawers. That said, the crew and staff in all areas was professional, knowledgeable and friendly. The shows, although there was clearly some talent on stage, could be a bit dated; choreography was old fashioned, the Africa show had a 'white hunter' in safari suit who caught a woman in his net; the 'natives' carried bones. Dated, stereotyped and not entertaining, it was more like a 1950s Carry On movie than 21 century. Food was generally of good quality: varied, well cooked and plentiful. We stuck to Sirens for buffet breakfast and were very happy to do so for the choices. Orion in the evening was very good though the lunchtime menu was repetitive and limited. Trips on shore were very expensive. The staff selling them were the only ones who I found unhelpful, apathetic even. Upon asking about one trip, I was given a leaflet and told, 'it's all on there' as he walked back to another worker to continue chatting! Many were cancelled on the morning scheduled, as people tried to get to the coaches. I tried one trip but found it to be a glorified sales event at the pre arranged stops. Far better in my eyes to grab a taxi - there are loads all waiting - and take off to explore alone. At Tenerife on arrival the system for checking people was chaotic and huge queues resulted. Luggage had to be transferred by passengers themselves which, I understand, is not usual with most companies. This was inconvenient and, frankly, annoying especially as we had no clear direction from the staff. My real annoyance lies with the fact that although All Inclusive was the deal Tui sold and was the one I paid plenty for, on-board so many things are NOT included. Coffee, coke, sprite and WATER all attracted an extra cost. And they were not cheap. Even in the cabin, the water which had a ' welcome to your cruise' label incurred a bill once it had been finished. I find this reprehensible and feel the deal was mis-sold. I contacted Tui but have had no response. In an age when we are mindful of drinking responsibly I find it astonishing that I could gulp my way through endless alcohol yet was penalised for wanting a coffee or soft drink. This needs sorting. It really did put me off trying another one, certainly with this company. Read Less
9 Helpful Votes
Sail Date: December 2018
Start with positives: Comfortable beds, clean if dated cabins, friendly staff, food in restaurant is good. Evening shows are of good quality. A lot of emphasis was put on cleanliness with sanitisation stations every where. Shame there is ... Read More
Start with positives: Comfortable beds, clean if dated cabins, friendly staff, food in restaurant is good. Evening shows are of good quality. A lot of emphasis was put on cleanliness with sanitisation stations every where. Shame there is no atrium but that is due to personal preference. Plenty of sun beds for everyone. Negatives: If you want to sleep at night, then good luck. The cabins are not insulated from noise, you can here every conversation from your neighbours, at night every bang and clatter of the ship and if unfortunate enough to be on Deck 7 mid ship you will hear all the evening entertainment until it finishes, so don’t bank on an early night!! I came on holiday to relax but found it hard too when you are sleep deprived!! Would rather put up with my husbands snoring. I only hope the staff are aware of the noise in the cabins which are underneath the lounge area. Read Less
9 Helpful Votes
Sail Date: December 2018
First cruise ( apart from an educational cruise on the Uganda in 1968!) Loved every aspect of it. Ship was a little dated but not a detraction in any way. All crew fantastic and couldn't do more to make your holiday a great ... Read More
First cruise ( apart from an educational cruise on the Uganda in 1968!) Loved every aspect of it. Ship was a little dated but not a detraction in any way. All crew fantastic and couldn't do more to make your holiday a great experience. Food was excellent, tasty and varied and super choice of restaurants. Minimal queuing for tables even at bisy times. Able to choose your won table or sharing. Even had lobster and steak on a couple of the menus. Though food in the waiter service Lido similar to the buffets, was beautifully presented. All-inclusive had extensive choice of drinks and cocktails, all branded. Waiter service very thorough. Cabin roomy and cleaned to a high standard. Turn down service with nightly chocoltae on the pillow. Brilliant entertainment, specially the shows. Amazing value for money ! Those who find fault with the Marella Dream probably find fault in everything. Read Less
4 Helpful Votes
Sail Date: December 2018
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas ... Read More
Well, entertainment is always wonderful they work so hard to please you and all the other members of staff who work on the ship work hard and they are always smiling. The ship is getting old but that is not always important, the areas are very clean from cabin to around the ship. There was an issue in our cabin and we told the cabin lad and he sorted it very quickly. It was a good Relaxing Holiday and my Wife and I will Cruise again soon. We were all inclusive and the food was excellent. We had a powerful shower in our cabin however the shower in the cabin we had for the day of leaving was not so good and temperature went up and down. If we had this cabin for all our cruise we would not have been please. On our return home Thompson were excellent when it came to all the trouble in Gatwick airport. We were allocated this cabin for the day and were able to use all the faciltities on the boat during the day. They then took us to the airport and on checking in they gave us 10 euros each to buy food and drink while we waited for our very delayed flight. Thank you Thompson we would defenetly travel with you again and recomend you.. Read Less
4 Helpful Votes
Sail Date: December 2018
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew ... Read More
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew were professional and the singer/comedian was very entertaining. The all you can eat buffet restaurants had lots of choices and even a chief cooking Chinese fresh for you. The all inclusive drinks package included in our price even included Prosecco. The swimming pool was freezing, it has a roof which covers over in bad weather. The jacuzzi was lovely and warm. There was just a lack of sunbeds on our day at sea which was to be expected, we had quizzes in the afternoons around the pool. There didn't seem to be any children until our ship picked up the night before we came off because it was the week before Christmas. Had a wonderful time on this ship. Read Less
5 Helpful Votes
Sail Date: December 2018
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the ... Read More
Been on several Marella cruises before but not been on the Dream, as others have said it is an old ship but it is kept immaculately clean. The staff work very hard and they make this ship very welcoming our cabin steward Febri kept the cabin very clean. The Orion restaurant service and food excellent Yudi and his team served us well for our two week stay Benjy the head waiter was very proffesional in his manner, he always tried to accommodate us for a table for two on most nights. The entertainment was on deck 8 we where in a cabin on deck 5 midship and it was very quiet. The lido restaurant was not as well laid out as on the celebration too narrow on the sides. There was a omellette station outside which had a really nice chef my husband called him the omellete king he worked really hard to keep everything clean. The entertainment in the broadway lounge was ok but we had seen many of the shows before. The was more seats in the broadway lounge than on the celebration only negative was many seats had no tables to put your drinks on. You need to check your bill on a regular basis as everytime we have sailed with Marella they have put drinks on that we had not had, after they checked they say sorry human error and say the will have it removed within 24 hours which they did.Many people had the same problem and had to point it out to get it put right.As others have commented on the news channel you could not get they said due to a satellite problem this has been going on for months if you look at the other reviews they did have two movie channels but the listing from reception did not match any of the films for the two weeks. Read Less
3 Helpful Votes
Sail Date: December 2018
bigger cabin (outside one) at no extra charge - heaven.(?) Almost - only some quite noticeable engine noise whenever the ship was running on two engines but with ear plugs firmly rammed in, we spent the rest of the cruise in that one.Oh ... Read More
bigger cabin (outside one) at no extra charge - heaven.(?) Almost - only some quite noticeable engine noise whenever the ship was running on two engines but with ear plugs firmly rammed in, we spent the rest of the cruise in that one.Oh and there was an unpleasant smell from the bathroom in our 3rd and final cabin but we didn't complain because we couldn't face having to move cabins yet again ! Having previously cruised only on a large P & O ship (twice) where there were no cabin noise issues at all, we were disappointed to encounter noise problems in all 3 of the cabins we tried on the Dream - but of course there must be many nice quiet cabins on this ship ? Hey no problem, drink free beer all evening and sleep like a log - if that 's your idea of cruising. We were repeatedly told by the Reception staff 'Sorry, it's an old ship' as if that excused everything. One of them even told us she'd never cruise on the Dream herself ! No complaints about the food and certainly not about the ever-smiling staff, but the ship is showing its age (I won't bother readers with details) and if you're a light sleeper it may not be your best choice.They need to convert the cabins directly under the showroom to storage cabins + reduce the absolutely deafening , tinnitus inducing volume that the bands play at in the showroom. We'd be reluctant to go on the Dream again .The excellent, permanently smiling staff deserve a new ship.. Read Less
8 Helpful Votes
Sail Date: November 2018
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other ... Read More
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other restaurants you could easily have eaten in but we chose to eat in the minstrel restaurant or the lido buffet. Ship and decor 9)10 Yes it's old but such a lovely boat kept spotless clean and in good order. Entertainment . Broadway Theatre So professionally put together.The shows easily compared to any London stage show. Transfer excellent with no problems. Always giving excellent advise prior to landing. My one and only quibble would be. There's no espresso coffee available unless you wanted to pay a small charge. Which was still cheaper than Costa. Overall my wife and myself really enjoyed the cruise. In no way were we disappointed with anything. I can only reiterate. Don't believe anything negative until you have cruised on the Marella Dream Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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