3 Helpful Votes
Sail Date: April 2019
We have cruised with Marella approximately ten times and sadly have to say this will be our last, the cabin was kept spotlessly clean but the smell on some decks was ghastly, I presume sanitation problems. The food was ok, we didn’t ... Read More
We have cruised with Marella approximately ten times and sadly have to say this will be our last, the cabin was kept spotlessly clean but the smell on some decks was ghastly, I presume sanitation problems. The food was ok, we didn’t have a drinks package but at least Marella allow you to take alcohol on board as the house wine is absolutely vile. The best thing about this ship is the entertainment, the game shows and quizzes are good fun and the west end style shows in the broadway show lounge are of an excellent standard. All the entertainment team work especially hard. Not very keen on the resident band partly due to the ridiculously high volume in the medusa lounge. A special mention should go to Haizel (waitress) in the orion restaurant, the drinks manager who was very courteous and on the ball and David, Rachael and Holly (entertainment hosts). Read Less
3 Helpful Votes
Sail Date: April 2019
I’ve been on it before, not so cheap and cheerful, this time the quality of the food and entertainment has seriously gone down, I’m a vegetarian, last time the food was good, a nice variety of dishes, this time the same vegetables in ... Read More
I’ve been on it before, not so cheap and cheerful, this time the quality of the food and entertainment has seriously gone down, I’m a vegetarian, last time the food was good, a nice variety of dishes, this time the same vegetables in just different sauces, lacklustre. Entertainment, the spots were a lot shorter with the resident bands, more breaks and 12am finishes were creeping earlier as the week went on, the whole ship gave the impression that as it was about to change itinerary nobody had to make an effort. Part of our company was my 82 year old Mother in Law, who inadvertently left the plastic cabin key in her luggage, we discovered when we got home, TUI took 280 pounds off her credit card for it! Also, watch your bill, my 12 year old son bought a day on the WIFI, they took nearly 400 pounds for internet. Never again Read Less
4 Helpful Votes
Sail Date: March 2019
1st cruise thought small and friendly. Also because of ports of call. The 1st thing when embarking was the smell found out it was the sanitation the smell was especially strong down on deck 5/6. Food in self-service very poor at times ... Read More
1st cruise thought small and friendly. Also because of ports of call. The 1st thing when embarking was the smell found out it was the sanitation the smell was especially strong down on deck 5/6. Food in self-service very poor at times inedible seating area in self-service very dirty. Orion restaurant food slightly better. Only clean area onboard is deck 8 where reception bars and theatre one day there was a man in a white head to foot suit fumigating a cabin close to ours. Daytime activities poor day at sea was tooth whitening seminar??? 1 of several weird things on the activities list. watch out when settling bill reception will try over charge. 2 ladies questioned there's and we're told the items on bill must be from previous cruise?? Never go on Tui cruise again put us off cruise's. Very poor response and customer service from Tui in general. Read Less
5 Helpful Votes
Sail Date: March 2019
I wanted a smaller ship as I was travelling on my own. Having read previous reviews, most of which were positive, I decided to book it. The whole of the holiday was perfect from start to finish. I had a single cabin (1023) which was ... Read More
I wanted a smaller ship as I was travelling on my own. Having read previous reviews, most of which were positive, I decided to book it. The whole of the holiday was perfect from start to finish. I had a single cabin (1023) which was roomy and clean with modern decor. Plenty of drawers and wardrobe space. The entertainment, food, service and cleanliness of the ship was faultless. Comments with regard to ship being old are certainly true but it did not deter from the holiday itself. All the bars, dining rooms and communal areas were modern and tastefully decorated. I have travelled many times on several cruise lines in the past and I can honestly say, that I was not disappointed in any of the experiences on the Marella Dream. I would like to say a special thank you to the member of staff that certainly made my holiday memorable. A young 24 year old - Calum James Smith - with the title of social host. He was wonderful with shall I say the elderly ladies of the ship. Thank you for a lovely, relaxing holiday. Read Less
4 Helpful Votes
Sail Date: March 2019
We have just returned from a 8 day cruise on a Tui cruise ship “Marella Dream” visiting the Canary Islands. The ship was very tired and desperately in need of an update and refurbishment. There is no centre point like a atrium. The ... Read More
We have just returned from a 8 day cruise on a Tui cruise ship “Marella Dream” visiting the Canary Islands. The ship was very tired and desperately in need of an update and refurbishment. There is no centre point like a atrium. The lifts are useless, small and very very slow….. quite often going straight pass your floor or so full with people you had to wait ages. Often we went up and down like a yo-yo as it went nearly up to the top where we wanted to go but then back down again! Our cabin again needed an update, beds were comfy though, and our cabin Steward Angelito who was very efficient and charming, kept it very clean. One issue was WiFi and internet. Most ships give free WiFi somewhere on board but not here!!! We could have paid for it but it was expensive, so was unable to make outside contact unless you found a café off shore, which was difficult. Another major issue was the shower as it was so difficult to adjust the hot water and it was extremely hot, changing even as you shower……. Very very dangerous!!!!!! On a positive note the staff were very friendly and helpful. The food was good in both the self service and main restaurant, we didn’t try the speciality restaurants. Also the entertainment was the best we have had in all the other cruise lines we have been on……. Both in the theatre, the lounge and deck area. The trips organised by the ship were extremely expensive and not good value! All in all for the price paid for this cruise it was ok, but we would NOT recommend this trip on this particular ship. Read Less
9 Helpful Votes
Sail Date: March 2019
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was ... Read More
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was at the rear (aft). The noise level was horrendous, we seemed to be above the engines and for everyone on the last quarter of this corridor it was the same. It went on all night of course so no sleep! We were like zombies. I recorded it and it sounds like the floor and roof and walls are giving way. A gentleman next to us who had complained numerous times and asked to be moved was told by 2 letters the cabin was adequate. ( he had not only paid a single supplement but also for an outside cabin) the poor guys outlook was into a storage area with gas cylinders up against his window and a grill beyond which made his view so narrow it was a waste of time. He was bery distressed, like us he had been before in October and enjoyed it so much that he booked again. In the past I would have rated this ship and her cruises a 10 but these cabins are only fit for storage. Obviously, the answer is to pay yet another supplement to choose your cabin but again I understand from other passengers these are also limited. A ruined holiday ...we needed another one to get over this ! So mich for loyalty, shame on you TUI/ Marella Read Less
2 Helpful Votes
Sail Date: March 2019
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on ... Read More
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on room allocation due to being given wrong room number belonging to another couple with very similar names. Rectified before boarding boat and luggage arrived at right room. Our outside cabin on level 6 was plenty big enough for two, plenty of storage and kept clean by very attentive crew member. Food: Self service Sirens and Lido were okay, but sometimes over busy. Didn't seem as much choice as previous cruises. Orion waiter service was generally better, although two incidents of less professional service by one waiter who rushed us on Captains night but allowed others different service and then on final night a wine waiter who was busy doing other tasks rather than keeping our glasses full. Food in Mistrals pretty decent apart from Captains night when it was pretty dire. Also ate one night in Mistrals for the birthday celebration meal. Excellent service and good value. We were all inclusive and upgraded our drinks package. We thought this offered us wider variety and good value for money. Bar staff were excellent and only on a couple of times did we experience any delays in being served. All the music entertainment was pretty good. Not all to my individual taste but pretty good all the same. The shows in the Broadway Lounge were really good, including the guest comedian. The ship is old, but clean and well looked after. Sun beds can be difficult to find on sea days. Overall we would go on the Dream again but on a different route. Madeira was superb but the Canaries hold nothing new for use. Read Less
3 Helpful Votes
Sail Date: March 2019
I booked this trip with my friend two months before departure, paid 800 pounds each, all inclusive package was not included though. My experience on board the Marella Dream was very nice. I enjoyed every single day, ports of call are quite ... Read More
I booked this trip with my friend two months before departure, paid 800 pounds each, all inclusive package was not included though. My experience on board the Marella Dream was very nice. I enjoyed every single day, ports of call are quite interesting, sunny, good food, not too expensive, incredible fish! trust me!. The Marella Cruise is a very old vessel but STAFF is a perfect 10, so polite, so friendly, so amazing. What I loved the most about the entertainment on board was the BROADWAY LOUNGE shows, OH M.Y G.O.D ~ it was beyond espectacular. Those guys are extremely talented, their singing, dancing, acting was brilliant. Highly recommend it. Also loved the comedy show by Peter Piper. Food on board was okay, some meats were like dry, and desserts (cakes and stuff) were not wow but who wants to add extra calories anyways... There were lots of healthy options, no complaints. Honestly, time on board was beautiful but next time I would just choose a LARGER, NEWER cruise. Marella Dream is an old vessel and maybe this is its last year in service, who knows. I have good memories. Depending on how much you pay, GO FOR IT! Read Less
2 Helpful Votes
Sail Date: March 2019
Booked the cruise as a package through the Tui website two weeks before we sailed. The ship is old and dated, but was clean. There was a lack of space to sit inside the ship that did not have music blaring out through the speakers. It ... Read More
Booked the cruise as a package through the Tui website two weeks before we sailed. The ship is old and dated, but was clean. There was a lack of space to sit inside the ship that did not have music blaring out through the speakers. It would have been nice to have somewhere to sit and read other than in our cabin. Apart from deck nine all the outside space also has music blaring out. It was near impossible to get a sunbed in the sun. passengers were putting their towels on them when we first came into port sometime as early as 7.30am. At one stage when my husband and I were looking for somewhere to sit we counted 34 sunbeds reserved, we photographed them and an hour later went back and they were still empty of passengers just covered in towels. We made a member of staff aware on more than one occasion but nothing was ever done. On the open deck there was also a problem with people smoking outside the designated smoking areas. On one occasion a female passenger lying by the pool smoking and another time a gentleman smoking using his mug as the ash tray. This was unfair for non smoking passengers. We raised our concern with staff at the time but nothing was done about it as it was still happening on the day of our departure. We paid extra for an outside cabin on deck seven, spacious, a shower over a bath and a comfortable bed. The only downsize was the noise from the Broadway show lounge. Our cabin steward was amazing. The food was very pork orientated. When my husband had some chicken it was not cooked, still blood inside when cut into it. Sometimes the self service restaurant would run out of plates or cutlery and marmalade and was served with the cream tea as they had run out of jam. The restaurants also ran out of hand jel and the soap dispensers were found empty in the public toilets on more than one occasion. There were not enough lifts on the ship and I was repulsed when I came across a lady cutting her husbands toe nails on the sun deck leaving the nail clippings to blow in the wind! We did not book any shore excursions due to the cost, we organised our own. In Agadir the crew were not allowed of the ship and we were warned that it was too dangerous to walk through the port so we got a taxi into the town. I asked why a coach was not organised to transfer passengers to be told that when they had the taxi drivers blockaded the port. Why doe Tui go to this port, well its because it is the destination that it makes the most money on shore excursions. Profit comes before passenger safety. This was my fourth cruise but if it had been my first it would have been my last. Why is the ship called the Dream, because passengers on it dream of being on another ship. Read Less
2 Helpful Votes
Sail Date: February 2019
Ship was well kept although a little tired. Staff were lovely, friendly and efficient. Aldrin, the cabin steward did an excellent job of keeping the cabin spic and span. The cabin was spacious. Food was reasonalble- very good on the formal ... Read More
Ship was well kept although a little tired. Staff were lovely, friendly and efficient. Aldrin, the cabin steward did an excellent job of keeping the cabin spic and span. The cabin was spacious. Food was reasonalble- very good on the formal night. Went to the Asian restaurant one night where the food was very good with impeccable service. Basic drinks package was very disappointing - had changed considerably since our last Marella cruise 7 months ego- much less choice! Red wine was undrinkable, according to my husband who is not especially fussy about wine. Also the majority of cocktails on the basic package were rum based which isn’t my preference. As said previously the basic package on The Discovery last year was so much better. Service at the various bars was excellent. Shows in the theatre were quite good as were the resident band who played a variety of music. Seemed to be an over dependence on quizzes in the other lounge. The casino and The Watersedge disco was good. Felt there was little to do on the sea day- I usually enjoy the plays that are put on by the entertainment team - not on this cruise- also no guest speakers/ enrichment activities- maybe due to only being a 7 day cruise with one sea day but there was a play on our last 7 day cruise 7 months ago. The guest comedian was extremely disappointing - we saw him a few years ago on another Thomson cruise and his show was EXACTLY the same- same jokes and routines. I can’t believe he is being paid to churn out the same material year after year - shocking! However, overall we enjoyed our holiday. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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