Sail Date: July 2019
Great itinerary. Lots of stops in Ireland. One really gets a feel for the country and island. Northern Ireland was also very interesting. Most of the excursions were satisfactory but tame. We did some trips on our own (such as to Bushmills ... Read More
Great itinerary. Lots of stops in Ireland. One really gets a feel for the country and island. Northern Ireland was also very interesting. Most of the excursions were satisfactory but tame. We did some trips on our own (such as to Bushmills Irish Whiskey Distillery and Antrim Coast), Limerick, and other places where we wanted to spend more time. But many of the ship excursions were half day and we felt there would not be enough time at the locations to really experience them. We felt the dining experience was overly formal for our tastes- not including the formal nights which we did not go to. There was only sit down service available in all the dining venues. Staff was very attentive and helpful and the food was good. But no buffet was available. As a result dining took 2-2 1/2 hours each night. The ship also changed the time of departure in several ports which upset our plans when we were doing activities on our own. No explanation was given for such changes. The cruise director had no interest in coordinating what passengers could do on their own with local services and transportation. For example, in Foynes, Ireland, the last shuttle bus from town to the ship was scheduled to leave before the local bus from Limerick to Foynes would arrive in Foynes even though the ship would still be in port. That information could have easily been ascertained and the shuttle bus coordinated with the local bus times from Limerick to Foynes. When this lack of information was pointed out to him he was disinterested. The cabin was generous in dimensions, had good storage space, a comfortable bed and in general, nice appointments. However, the tv was a small tv that fit inside a cabinet with doors that rolled out (circa 1980). I would have expected a big screen tv mounted on the wall, maybe 2 tvs. The on demand selection was good. Read Less
4 Helpful Votes
Sail Date: July 2019
We are long time Seabourn cruisers recently off a 16 day cruise on Quest. Last year on an 18 day trip on Ovation we noticed many changes, not for the good. This trip, it’s clear the product has sunk far below what it once was. ... Read More
We are long time Seabourn cruisers recently off a 16 day cruise on Quest. Last year on an 18 day trip on Ovation we noticed many changes, not for the good. This trip, it’s clear the product has sunk far below what it once was. 1. Dinner Service in the Restaurant/Colonnade. Three dinners where we casually appeared between 7:30 and 8:30. Result: At least a half hour between courses. Water and wine filled once and never again. This situation was a topic of discussion around the ship and some had figured out that if you go right when they open, you will have decent service. So for all the next dinners we raced to get in line before 7 so that we could have a decent dinner. Many times the line at 6:50 snaked to the back of the ship. 2. Service in the Observation Bar. This was a cold trip so the Sky Bar and Patio Bar were useless. The Observation Bar was the only bar open before 6:30 P.M. and since we had to be in line before 7 P.M. to get a decent dinner, you had to be in the Observation Bar for a pre-dinner drink. It was packed. People would get there at 5:30 and put clothing on seats. At 6:15 there would be massive groups circling for a seat. And getting a refill or second drink - forget it. We, and many others, asked for the Club to open early. It never did. So now if you wanted to be at the Observation Bar you had to rush to get up there by 5:30/5:45 or you weren’t getting in. Now we are rushing to get a drink and rushing to get dinner 3. Service in Housekeeping. Hand towels missing, called Guest Services, called Housekeeping, three days later hand towels. Same with bath towels and a bath mat on different occasions. One night came back from a show, took a shower and did not notice until exiting the shower – no bath towels. Loved drying my long hair with a hand towel. They have taken away bottled water in the room and now have a jug. But that only works when you have glasses which we had only twice. 4. I could go on including waiting for tables at breakfast because there were no clean ones. The major topic everywhere in the ship was complaints and horror stories about dinners and shore excursions and such. That old thing about “have dinner when you want with whom you want” is a joke. Our whole schedule was about getting to the Bar and one of the Restaurants when they opened so we could get a seat. Ugly. They have removed the good champagne and replaced it with a very poor version. The Patio Grill buffet at lunch is half what it was. The great cranberry nut cookies they used to have on all ships are no more because “cranberries are too expensive”. This is not a luxury experience anymore. 5. We spoke to many staff about what had happened and the answer was they have gone from the former ratio of 2 guests to one staff to three guests to one staff (150 crew on Quest versus the former 225). It shows. I can’t imagine what would get us, long time Seabourn cruisers, back on board. Sorry to see Seabourn become what they have become. Read Less
Sail Date: June 2019
I just returned from my first, but not last, Seabourn cruise aboard Quest. The ship itself was wonderful, but it was the staff and crew that impressed me the most. From the first moment I arrived on board, I was made to feel as if I ... Read More
I just returned from my first, but not last, Seabourn cruise aboard Quest. The ship itself was wonderful, but it was the staff and crew that impressed me the most. From the first moment I arrived on board, I was made to feel as if I were the most important person in the world. Almost from the moment I boarded, all of those with whom I came in contact knew and called me by my name! (I realize that seems to be a relatively minor thing, but it meant a great deal to me!) I am a solo traveler, and I really appreciated the nightly invitations to dine in The Restaurant with a volunteer host. I met some extremely interesting people, both host and guest, whom I might otherwise have not. I particularly enjoyed dining with the entertainers--both ship and guest. The excellent Cruise Director Team of Handre and Luke, not only knew my name, they seemed to be genuinely concerned that my Quest experience be the best possible. They also seemed to have a hand in everything involving passenger entertainment and happiness. The only complaint I have is that dreadful "single supplement." I understand the financial rationale behind it, but I still resent paying, on a per-person basis, more for my suite than those fortunate enough to have someone with whom they can travel--but I guess I don't resent it that much since I've already reserved a suite on Encore's Holiday Cruise! Read Less
9 Helpful Votes
Sail Date: March 2019
Seabourn Quest – The Seabourn Difference 16.3.19 -7.4.19 Buenos Aires to Manaus Having cruised with Seabourn on Odyssey, Sojourn and the little ships, we knew what to expect and were not disappointed. We had booked a guarantee ... Read More
Seabourn Quest – The Seabourn Difference 16.3.19 -7.4.19 Buenos Aires to Manaus Having cruised with Seabourn on Odyssey, Sojourn and the little ships, we knew what to expect and were not disappointed. We had booked a guarantee cabin or rather suite, as all cabins are known, and ended up fairly midships on deck 4 near the dining room in a quiet location. The balcony cabins are exactly the same but, as we don’t spend much time in our suite, we forego a balcony in exchange for more cruises. The suites are delightful, spacious, well-stocked and with the most comfortable bed we’ve ever had on any cruise line. You can order whatever drinks you like to have in your suite, so a bottle of Hendryks gin and a Taylors port were happily provided and stored alongside our complimentary bottle of champagne. Our stewardess welcomed us with 4 speciality soaps and kept our Moulton Brown toiletries and everything else topped up throughout the trip. There is a large choice of online films available in your suite and a good number of TV channels. The entertainment is always more limited on small ships but Seabourn offer more variety than other competitors including a guest pianist, guitar players, a comedian, a magician and the Seabourn singers and dancers and all the shows were of a good standard. On two occasions, local groups gave daytime performances – we had a tango show in Uruguay and an excellent local dance show in Recife. Although we weren’t in the Caribbean, the signature “Caviar in the Surf” was held in the pool and created a wonderful party atmosphere. We didn’t get involved in the daytime programme of art classes or lectures, preferring to enjoy the deck side relaxation, although the weather on sea days was not always co-operative. This leads to one of my few complaints. For a cruise line that prides itself on luxury and exceeding guest expectations, the sun loungers are dreadful. Many lines now provide thick mattresses to aid an afternoon siesta but Seabourn’s are a perfect example of durability and discomfort – no mattresses! Years ago, they used to be provided but no longer. In a few locations, there are some mattresses, specifically on deck 11 at the bow of the ship, but even these seem to have been designed for durability not comfort and my 12 stone husband failed to make a dent in the extremely firm foam padding. The ship is delightful and there are always places where you can find a peaceful corner. The décor was good but, unfortunately, they were experiencing significant issues with the pool deck lifting dangerously in several places. This led to drilling and sanding both on sea and port days making the pool deck less than tranquil. It was also interesting to see how they covered all the outside vents as we went into the Amazon with the resulting screen of insects that were unable to get in! The dining options were good with 4 venues available in the evenings. For breakfast and lunch, we chose the Colonnade self-service, mainly because we enjoy sitting outside, although poor weather up the Brazilian coast to Rio occasionally forced us inside. Inevitably, we ended up eating too much. The selection is good and despite good intentions there was always something you just had to try! Another delight was sharing tables with other passengers and lunch could become a leisurely affair aided by complimentary excellent wines. In the evening, you could dine outside at the self-service or by the pool or in the formal dining room. The Grill, part of the Thomas Keller franchise, offered a special dining experience but you need to book, so it is probably better to book online before the cruise. It’s difficult to clearly quantify what makes Seabourn so special. Other lines provide similar excellent facilities, so I think it boils down to the human factor. Nothing is too much trouble and all the staff will try to make things as special as possible. The instances are endless but, for example, we enjoyed a specific complimentary wine in one restaurant that was not offered 2 nights later but the staff willingly went in search of a bottle and brought it to where we were dining. You can request any specific dish at a meal and, provided they have 24 hours’ notice, it will be there. In our case, I very much enjoyed my crepes suzette cooked to order. Another example of them “going that extra mile” occurred when my sandals broke. They repaired them and had them back ion our suite the following day. Perhaps most importantly, the staff were happy to engage but always seemed to know when to withdraw. Additionally, the culture of friendliness seems to rub off on guests and most are happy to chat and interact with you. Frequent hosted tables help with this but there seems to be an atmosphere of camaraderie that we have not experienced on other similar lines to the same extent. Seabourn cruises are not cheap but no doubt that is what allows them to maintain their standards and over 50% of the guests were returners on this cruise. They offer a good incentive scheme to pass the message on, giving $400 onboard credit to both those who recommend new guests or are recommended. However, there is one major drawback. They will not give you this benefit if you, as the sponsor, opt to take a cruise with some promotional offer of Onboard Credit attached. There is also a further condition, namely you only have 2 years to take advantage of this offer. This means it has the potential to be an empty offer if you happen to choose the “wrong cruise”. This is ridiculous and everyone on Quest who we spoke to agreed. It should be totally separate from anything else and considered in the same way as Carnival share holder benefits in order to incentivise satisfied guests to spread the word. After all, new clients generate considerable financial rewards for Seabourn – not only now but also in the future. We have now made 3 referrals to friends of ours but as we were not allowed to use any one of them on this cruise, we will not be continuing this practice. Wake up Seabourn, this is not good customer relations! Finally, it has to be said that he weather was not particularly co-operative on our cruise with the Equator crossing ceremony being cancelled twice due to rain but this did not detract from what was an excellent trip on a great ship with excellent staff and interesting guests. Definitely recommend. Ports Buenos Aires There were no ship’s tours other than very expensive private cars, so we booked a city orientation with Tangol tours, which was excellent value at £13.27 pp. We took the shuttle into town and met the minibus at the Sheraton Hotel but realised later that they would have picked us up at the port. The minibus took us through 6 neighbourhoods and gave us time to explore at the main square including the cathedral where Pope Francis officiated and Boca, a lively neighbourhood with many tango bars. An overwhelming impression of BA was lots of parks and open spaces, broad roads and lots of statues. Montevideo A ship’s trip took us to the main square but the architecture was not particularly noteworthy. However, we learnt a lot about this small country. We visited a market which had been redeveloped and drove along the very extensive Las Ramblas along the banks of the River Plate, with its brown water due to the soil content. We then visited a quirky house built by architect Pittamiglio who was into alchemy. Definitely worth a visit and we enjoyed a tango show there before returning to the ship. Ilabelha Unfortunately, our beach and waterfall trip took place in rain and grey skies. The sea was warm for swimming but 90 minutes on the beach in rain showers probably wasn’t the best introduction to this island. The Tres Combo waterfalls in the rain forest were also not particularly spectacular. Buzios Once the hideout of Brigitte Bardot, Buzios was a delightful port. Stylish shops and a pleasant beach promenade. We took a schooner trip from the ship which was very relaxing but the water wasn’t very clear and the snorkelling sites were not very productive apart from seeing some coral. However, towards the end we did see the odd small turtle and overall it was a pleasant morning. San Salvador We got off the ship and took the elevator to the upper town (over 65’s don’t pay for this). There were very colourful buildings and lots of churches although many charge a small fee for entrance. The police presence was very strong everywhere and we were warned not to wear jewellery and expensive watches. Unfortunately, one of the ship’s passengers was robbed, so definitely a port in which to be vigilant. Recife We visited Olinda, a Unesco World Heritage Site, which was interesting and provided good views of the city. We visited both the Benedictine Monastery and the Franciscan one and heard how Recife was first for a number of things in Brazil. After a drive along the beach with its shark warnings clear to see, we were treated to a rendition of the Hallelujah Chorus by a local choir at the Golden Chapel – well worth a visit. Natal Not my favourite port. We did an orientation trip from the ship and travelled for an hour to see the largest cashew nut tree in the world. Definitely impressive and in the Guiness Book of Records, but a long way to go for a tree! The city itself had many skyscrapers and much of the old town looked in need of repair. Santarem We were well into the Amazon here and you could see the meeting of the waters in the distance. We did a ship’s trip out to a community which explained the rise and fall of rubber and showed the process of milling manioc (cassava). Santarem is walkable from the ship and worth a visit. The market seems to sell predominantly hammocks for use on the boats which move up and down the Amazon – no seats on these, only hooks for your hammock. Manaus Our last stop on this trip took in the Opera House, a market and the home of one of the founding fathers of the town. We did an organised ship’s trip but it is easily done on your own, with entry to the opera house only 20 Real (£4). These are really the main sights in the town but other guests took a boat up one of the tributaries and reported an excellent trip to see an Amazonian village. Read Less
5 Helpful Votes
Sail Date: February 2019
This was our third Seabourn cruise, second on the Quest and we chose this one because we wanted to see Antarctica. Once again, we entered a world of comfort, luxury and plenty, all delivered with kindness and good humour by the hard ... Read More
This was our third Seabourn cruise, second on the Quest and we chose this one because we wanted to see Antarctica. Once again, we entered a world of comfort, luxury and plenty, all delivered with kindness and good humour by the hard working staff and crew. However unlike our previous two Seabourn cruises, we were quite disappointed by the vegetarian food on offer. Cabin Our cabin was on Deck 6,and right up the front of the ship. We had a beautiful big room with a verandah, a separate lounge room, a big comfortable bed and a big bathroom with a bath, with high quality and plentiful bath products and big, soft towels. There was plenty of storage and the view from the verandah was uninterrupted. However on the rare occasions we sailed through rough seas, we certainly rocked a lot. We will book a cabin mid ships on our next cruise. We like good air flow when we are sleeping and once again, the air conditioner did not meet our needs. The cabin was too stuffy and we had the same problem last year and on the Encore the year before. We solved this by bringing our own fan and we were very comfortable. A couple of times throughout the cruise, we had a "meet your neighbours" party. This is a great idea. Dining My husband and I are vegetarian and although there was plenty for us to eat, a lot of the dishes were mediocre. They were very bland and often stodgy and we seemed to have those bland and stodgy dishes over and over again. However we often dined with passengers who chose the meat dishes and they reported that their steaks were succulent and their chicken and pork were cooked to perfection. It's as if Seabourn are ticking a box to say they cater to vegetarians but then fail to produce fine food. However the vegetarian options on the two occasions they held a Galley Market and the special Indian buffet dinner they held one night in the Colonnade were outstanding. We also placed a special breakfast order for vegetarian congee and this dish was also outstanding. The chefs can clearly prepare beautifully spiced dishes when necessary and I only wish they could do it all the time. Vegetarians on all cruise ships seem to be treated with the same contempt as someone who asks for an overcooked steak and I don't think we deserve that. There's a whole market of cashed up vegetarians Seabourn could attract if they really tried to cater to our needs. The waiters on Seabourn are the best of the best. Incredibly inspiring people, I may be in the minority here, but I don't like or understand Seabourn's practice of having the staff offer an arm to a woman, which the woman is then under some pressure to grab while they are escorted to their table in the Restaurant. It is not a custom I am used to and the feminist in me really objects. I always feel uncomfortable and I'm sure these busy young people have better things to do. We have dined in upmarket restaurants all over the world and have not experienced this practice anywhere else. Perhaps they could have an opt in policy for those who enjoy this experience and leave the rest of us alone. Drink The wine ranged from good to acceptable and there was always plenty to choose from. There was a huge variety of cocktails and they were plentiful. The bar staff were wonderful. Public Spaces Even at full capacity, Seabourn ships never feel crowded. We could always find a quiet spot to read or simply watch the world go by. On the other hand, if we wanted company or entertainment, there was always somewhere to go. The whirlpool on deck 6 was a haven for us and we usually had it to ourselves. It was the place to be when sailing away. . Fitness Centre My husband attended the complimentary stretch and exercise classes each day and found them excellent. The instructor was very capable and he gave my husband lots of advice on how to continue the program once he came home. Entertainment We were on the Quest last year, so this time when we went to the shows put on by the extremely talented Seabourn singers and dancers, we were surprised to find that the shows were exactly the same as last year. Even some of the costumes were the same. Seabourn encourages us to be repeat cruisers and we are very happy to oblige, but it would be nice to see something different. The entertainment on the whole was very good but tended to be middle of the road and designed to appeal to the lowest common denominator. Seabourn's passengers are generally well educated and sophisticated, but most of the music would have appealed to our long deceased parents. For heaven's sake, we were alive in the sixties and went through one of the most profound musical revolutions in history. We can handle entertainment which is current and inspiring and multi-dimensional and I'm sure the talented entertainers onboard would have loved performing this type of material. On the other hand, we were huge fans of Josie and the trio in the Club and we usually ended up there every night. Now they really can handle modern music. We also enjoyed the various parties on the pool deck and in the Club. Jess, the Assistant Cruise Director is an outstanding entertainer. Staff and Crew Iggy and the expedition team were outstanding and I can't thank them enough for the wonderful experience they arranged for us in Antarctica. We always knew exactly what we had to do and when we had to do it and all the time they shared their incredible knowledge with us. They were always true professionals while being kind and warm and funny. The Captain was also a true professional and a wonderful communicator and we always knew we were in good hands. The weather is volatile going to and from Antarctica and each day he told us what the weather was doing and how he was going to deal with it. We were very impressed. The staff in every Department were well trained and incredibly good at their jobs. Seabourn only employs the best of the best and it shows. Excursions Antarctica was the highlight of this cruise and Neko Harbour was the highlight of Antarctica. It is the most beautiful place I have ever seen. We were fortunate that the weather was perfect for the 6 days we were there, so we saw everything we set out to see. Only 100 people are allowed on shore at any one time and Seabourn's expedition team organised us like a military operation. We knew exactly what we had to do and when we had to do it. They helped us on and off zodiacs, even those passengers with disabilities, and helped us once we were on shore. They laid out trails for us and kept us away from the seals basking on the beaches and the penguins' walking trails, but we were close enough to see them. The penguins were lovely. The expedition team also made sure we cleaned our boots before we returned to the ship so we didn't cross contaminate the next place we went to. Otherwise we covered a large area of the continent of South America and the excursions were really well organised and great value. The outstanding sights were the fjords in Chile, the Falkland Islands, Buenos Aires, Montevideo and everywhere in Brazil. Passengers Mostly American with a few Australians and English but quite a few other nationalities as well. Age range 60 and upwards. Mostly well educated, well travelled, lovely people who were thrilled to be on board such a lovely ship, living in the lap of luxury and having such a wonderful experience. They were a pleasure to spend time with. However it always amazes me how a small minority are constantly complaining about anything and everything and thought nothing of being very rude to the staff. They seem to get off on it. Internet Very patchy and as other reviewers have said, it should be part of the package. In summary, this was a wonderful experience and going to Antarctica was life changing. Seabourn Quest is one of only a handful of small ships that can go there and we were very fortunate to be able to take this journey. I'm sure we will now all be ambassadors to make sure this remarkable place stays as pristine as it now is. Read Less
4 Helpful Votes
Sail Date: February 2019
I took the Seabourn Quest for a trip to the Antarctica on Feb 3 from Buenos Aires. I was terribly unpleasant on board the Seabourn Quest. We boarded the ship at noon on Feb 3, but I started having throw-up & diarrhea at ~11 p.m. ... Read More
I took the Seabourn Quest for a trip to the Antarctica on Feb 3 from Buenos Aires. I was terribly unpleasant on board the Seabourn Quest. We boarded the ship at noon on Feb 3, but I started having throw-up & diarrhea at ~11 p.m. on Feb 4. Throughout the night, I had at least 6 times of diarrhea. I was too weak to get to the medical room, so a nurse was asked to come up to tend to my case in the morning. She took my temperature & said I had a fever. I was told to take Loperamide to ease off the diarrhea and Panadol to lower my temperature . The Loperamide didn’t seem to work as I continued to have 6x of diarrhea throughout the day. I was also told to be quarantined for 3 days. She came back at around 4 p.m. & told me the fever had come down a little bit. I said the diarrhea was terrible & the waste that came out was greenish. She only said she would come back the next day. On the morning of the 6th, she told me that the fever had gone, but since the diarrhea still persisted, she said I needed to take antibiotics. She didn’t come back in the afternoon. I was still having diarrhea for about 6x a day even I had no food intake. The nurse didn’t bring any antibiotics on the morning of the 7th as apparently, she had forgotten about it. The antibiotic medicine, Ciprofloxacin, was finally brought to me in the afternoon which means it was a full 2-day delay for medication. On the 8th, I finally exerted some energy to go down & visited the doctor. I told him the antibiotics didn’t seem to be effective on me & that I continuously had at least 6x of diarrhea every day. I had no food intake except a few slices of orange when I felt dry in the mouth. He changed to another kind of antibiotics, but my 6x-diarrhea-a-day & the greenish color of waste still persisted for 2 more days. It was not until on the 10th that I could start to go to the canteen to have my meals. But then, I have already missed two of the possible five Zodiac excursions, the main reason why we took this Antarctica cruise. I also missed to see the King Penquins in Falkland Islands, a tour I had paid for in full. Even though I got refunded for this excursion, but missing to see the King Penquins in close encounter was surely a regret which money alone could not compensate for it. None of the managerial staff admitted that it was food contamination as their food was rated excellent when examined in the port. Even the doctor said it shouldn’t have happened to me solely if it were food contamination. But I would not buy this explanation as my experience on board another cruise ship could definitely prove the point. I chewed some sand in my mushroom, but all my 5 other friends who ordered the same dish didn’t find any. I told the restaurant manager & he took the excuse of examining the food by taking the whole plate back to the kitchen. Then I was told there was indeed some sand in the mushroom. My immediate response was, your kitchen staff didn’t clean the food thoroughly. He denied, “No, it’s only the mushrooms that had sand in them!” What a joke!!! Another observation on board could also illustrate my point. It was a real shock to see that canteen staff never tried to clean the placemats on the dining tables. They only cleaned the space in between the 2 placemats & tended to ignore the food residue on top of the placemats, or the salt or pepper remains under the condiment containers. I was also astounded to see that staff, when cleaning the tables, swept all food remains onto the floor. Shouldn’t this only be happened to a low-class café? I would never have expected to see this on a 6-star cruise ship. This observation was written down on the survey & the situation seemed to have improved slightly. Rome was not built in one day. The lack-of-training would never have made the staff to improve their cleaning style within several days. In this case, how can I not be suspicious about contracting any bacteria from the placemats? Further, we had been continuously disturbed by the noise from above our room. Our room was right under the kitchen of the Observation Deck. I had not the slightest idea why the staff started to move the trolley at midnight. For the first few nights, I was too weak to make any complaints. But I could not stand it any more when one night, there was the rolling of trolley at midnight, then the opening & closing of the drawers at ~2 a.m., & the moving of trolley cart at ~ 4 a.m., & finally the banging sound at ~ 6 a.m. I was glad that my case was resolved to & there was no noise for 2 consecutive nights. Unfortunately, the noise came back again at ~ 12 a.m. on the night after. I called & the noise stopped. There was no noise on the following night, but it came back again at the same hour the next night. I was really mad & blasted at the front desk. The problem seemed to have resolved, but on the night before departure, there was again a continuous noise of bouncing a solid ball on a counter. I was simply puzzled by the way how the personnel trained the staff. Last but not least, I was told by a managerial staff to write to Nic Botha, the Guest Services Manager about my grievance after I got back home. I did, but I have been waiting for almost 2 months now & never received a reply. The service was a total disappointment. Read Less
6 Helpful Votes
Sail Date: December 2018
Seabourn Quest is a lovely ship. The whole experience of feeling special from the time of checkin to checkout was second to none. From our experience, all of the staff cannot be flawed. They work so hard and are delightful all the time. ... Read More
Seabourn Quest is a lovely ship. The whole experience of feeling special from the time of checkin to checkout was second to none. From our experience, all of the staff cannot be flawed. They work so hard and are delightful all the time. The Expedition Team were a group of incredibly experienced and qualified professionals who were so efficient and pleasant whilst looking after the guests and keeping us all safe in extreme conditions. Only criticism of any staff would be that the Cruise Director could mature a little and cease finishing every announcement with 'yaay' as it really grinds after a few days! The room was exceptional for a cruise ship with a walk in closet, twin basins in the bathroom and a full size separate bath. The Thomas Keller Restaurant which is promoted as 3 Michelin star rated was average and we much preferred the normal restaurant - great food without the pretence. In fact, pretence was our major stumbling block during the trip. It took us a while to find 'like minded' folk who were travelling on this particular trip to get to a special and unique place on our earth. There were a lot of ostentatious guests more interested in the shallowness of conspicuous wealth which to me clashed with the vibe of the destination. It was embarrassing to hear how some of these people spoke to staff and partners of the Expedition Team. Saying that, nothing could overshadow the awesome destination. We were so privileged to be able to visit Antarctica and South Georgia and to be on a ship like this made it a very pleasurable experience, although if I had my time again I'd choose a different more earthy cruise line with a younger demographic. Read Less
2 Helpful Votes
Sail Date: November 2018
We've taken 32 cruises on many different lines and now find that Seabourn is our favorite line. We booked this cruise as a way to get us to South America, and were happily surprised by the extra bonus of Antarctica. I was most ... Read More
We've taken 32 cruises on many different lines and now find that Seabourn is our favorite line. We booked this cruise as a way to get us to South America, and were happily surprised by the extra bonus of Antarctica. I was most pleased by the careful attention paid to passenger safety and comfort. An expedition to Antarctica is not easy and many passengers had some degree of disability. Still we never felt endangered and we saw a lot of Antarctica in comfort, both on ship and off. Embarkation in Miami was a breeze and getting off and on in all ports, including tender service, was fast and easy. This is one of the pleasures of traveling on a small ship. Disembarkation in Buenos Aires was chaotic and Seabourn might have been able to provide more assistance there. Good activities on board, especially the lectures that focussed on the regions to be visited and on the geography and biology of Antarctica. We were well-prepared for most ports. We took only a few excursions, which were quite expensive. We splurged on the overnight excursion to Machu Picchu and it was the highlight of our trip. No complaints about the service. Very few things went wrong. Entertainment was cruise ship style. Some of the guest performers were quite good. The group of singers and dancers on board performed cheesy cruise ship shows put together by Belinda King. Some of the best events were the parties hosted by the ship. Our only complaints have to do with the cuisine. The ethnic nights in the Colonnade were too often disasters with inauthentic food way worse than what one finds in a cheap ethnic restaurant on land. Chinese and Thai were especially inedible. Food in the main restaurant was adequate, but quickly became repetitious after only a week. In fact the array of dishes was limited and kept recycling during our 46-day cruise. Otherwise it's all about Thomas Keller, which is a big lah-dee-dah. The specialty restaurant which bears his name is a steak house with old fashioned steak house food. The main restaurant often has Keller-inspired dishes which were too often disappointing We did like the Keller hamburgers and hot dogs served at the poolside grill, but to praise burgers and dogs on a luxury cruise line is just plain sad. Thanksgiving dinner was a disaster with most of the traditional dishes missing, and they had only 3 turkeys to serve to over 400 guests, so they ran out halfway through the meal. Seabourn really needs to up their game in the cuisine area. I was very happy with the cuisine at Earth and Ocean and we ate there as often as possible. We absolutely adored the beverage service, from the fresh OJ to the skinny lattes, to the delicious cocktails, to the inclusive wines with dinner. Great service in all the bars. We will be back on Seabourn when we find the right itinerary. We find it a very good buy when one considers all that is included. Unfortunately we generally use ships to get across oceans, and Seabourn's itineraries for crossings are not usually practical. But we will always keep our eyes out for a possibility. Overall we were very happy. Read Less
8 Helpful Votes
Sail Date: November 2018
We chose this cruise for the itinerary through the Panama Canal to Peru. The excursions we booked on our own were far better than the experiences people had on the cruise line's offers. Many of the ports visited were for the first ... Read More
We chose this cruise for the itinerary through the Panama Canal to Peru. The excursions we booked on our own were far better than the experiences people had on the cruise line's offers. Many of the ports visited were for the first time and the itinerary staff knew little or nothing about them. You would think they would send out people ahead of time to learn about the areas they were going to visit. One port in Ecuador was rated so dangerous in online reviews that we did not even get off the boat. First time ever for us on a cruise. Food was okay but nowhere as good as on Oceania. In general, the cruise was very overpriced and did not include airfare in the pricing. Many of the people on board cruised year round, knew each other and were quite clique-ish. Many of the staff were snootish as well. Disembarkation was a disaster!!! Basically, they were done with us. We will not travel with them again. We will probably stick with Oceania. Read Less
3 Helpful Votes
Sail Date: October 2018
We have cruised on Regent, Crystal, Viking, Celebrity, Princess and Cunard and although our experience with Seabourn was very good, there was something about Seabourn that did not live up to all the hype. The plus points are excellent ... Read More
We have cruised on Regent, Crystal, Viking, Celebrity, Princess and Cunard and although our experience with Seabourn was very good, there was something about Seabourn that did not live up to all the hype. The plus points are excellent cabin sizes, good food, good service and staff (most of the time), excellent safety and security procedures and the all inclusive nature of the cruise. Seabourn Quest is a very stable and capable vessel and is well designed with lots of outdoor and indoor space, which meant that although the ship was full, it never felt crowded. The atmosphere was relaxed and fellow passengers were a pleasure to travel with. The Antarctic experience was amazing and well organised with an excellent expedition team, who were knowledgeable and experienced. The negatives were the inclusive wines for the first half of our 60 day cruise were awful. The premium wines were expensive and we felt disinclined to spend even more money on wine, when we had paid a small fortune for the cruise in the first place. The Seabourn shore excursions were overpriced and underwhelming. We cancelled most of them once we realized that we could do the excursions ourselves at a greatly reduced priced. The overland adventures to Macchu Pichu and Torres del Piene were excellent but very expensive. A handful of the staff were rude and unhelpful. The service was not always 5 star because there seemed to be insufficient staff in certain bar areas. Charging $189 for a 2 hour zodiac or kayak trip in Antarctica was outrageous considering the price of the cruise. They should be included in the cruise price. The Thomas Keller Grill restaurant was rather ordinary and the entertainment options on board rather limited. Crystal and Regent offer better value for money and better food and wine. We disembarked in Buenos Aires after 60 days onboard and were abandoned to total chaos, where we waited 2 hours in sweltering temperatures trying to find a taxi. We had 5 suitcases, limited luggage trolleys and were trying to queue with 10,000 other cruise passengers who had arrived at the terminal at the same time. Seabourn should have warned us about this situation as they knew that 4 other cruise ships were due to dock at the same time. A word of warning - book a car in advance through Seabourn (at an outrageous price of $100 for a 20 min journey into the town centre, which would cost $15 by taxi. Or book a car privately as BA cruise terminal can be a complete nightmare!!!! I would sail with Seabourn again but only if the itinerary was a good one. They are a good cruise line but not that good and you are paying top dollar! Read Less
9 Helpful Votes
Sail Date: October 2018
We wanted something smaller and more upscale than Royal Caribbean, and with few or no children. Okay, here's the good, the bad and the ugly about Seabourn. Good: Boarding is a BREEZE. We walked straight on after checking in. ... Read More
We wanted something smaller and more upscale than Royal Caribbean, and with few or no children. Okay, here's the good, the bad and the ugly about Seabourn. Good: Boarding is a BREEZE. We walked straight on after checking in. Debarkation likewise, a breeze. Staterooms: amazing. Best beds I've ever slept on on a cruise. Bathroom roomy. Pillows! Food is mostly good. The Keller Grill is over rated and limited. Caviar is available anywhere on the ship except there. You could stand just outside the door and have it though. Teatime was a blast. Loose tea in little silver pots. Scones. Num. Coffee bar on deck 7 makes killer Irish Coffee. Good selection of in room TV channels. No children were aboard! Just OK: The bars. They close them up as early as 11, and they don't open again until 5. The Patio bar is open all afternoon, but that's rough in 32 degree weather. Sure, you can drink in your room, but I can do that at home. Deck 7, again, makes boozy coffee. Age group: The median age was 75. If you're not ready to sail with folks who were teens in the 50's, this cruise is going to be a bore. Dress codes for dinner: Toward the end of the cruise the "no jeans" rule sort of vanished. I think nice jeans should always be acceptable. Bad: One of the bartenders was overbearing and rude. He closed the bar on a Friday night at 11pm while the show band was still playing, then argued about it when I asked him the next day and denied doing it. Told me that 6 people in the bar wasn't enough to keep it open; I reminded him that each of us paid more than the regular client just to be there. He said that didn't matter. 10 couples walked into the bar while we were arguing, saw the lights on, and walked out. Stability. We had 60 mph gale force winds for 3 days and nights, even the waiters couldn't stand up straight. I was violently seasick 3 days. For queasy travelers, this ship is not a good option. That's pretty much it in a nutshell. Several of us who debarked in Montreal ended up at the same hotel, close to port, and historic. Hotel St. Sulpice, right next to Notre Dame Basilica. Roomy suites, good rate. I recommend it. Read Less
5 Helpful Votes
Sail Date: October 2018
This was our first time on Seabourn, but will not be the last. The suites are expansive and well appointed. Our only complaint there would be the ridiculously small TVs that are in the cabin. Public spaces are well done for this size ship. ... Read More
This was our first time on Seabourn, but will not be the last. The suites are expansive and well appointed. Our only complaint there would be the ridiculously small TVs that are in the cabin. Public spaces are well done for this size ship. Th entertainment was excellent actually. The four singers and two dancers that were part of the Seabourn team were some of the best that I have seen on any Cruise line. The food was always top notch, we never had a complaint at any restaurant. Now the only complaint and it is minor. The Restaurant Wait staff always seemed a little out of sync. Many times throughout the cruise we heard "sorry we're a little busy", or " we'll be with you in a minute". Even at the signature restaurant The Grill, we waited quite awhile for any service. The maitre D finally came over and asked if we had any service yet.It wasn't awful just not what we expected from Seabourn, and we had this happen repeatedly. The clientele on our cruise was definitely well heeled, and well traveled, and tends to be older. This is NOT a cruise line for children. All in all it is a luxury experience well worth the cost. Read Less
3 Helpful Votes
Sail Date: September 2018
We have been on multiple cruises ,first time on seaborne .I like the small ship ,the crew driving the ship ,especially the captain was very professional and competent .Our suite was very nice .Food in the main dining room was very average ... Read More
We have been on multiple cruises ,first time on seaborne .I like the small ship ,the crew driving the ship ,especially the captain was very professional and competent .Our suite was very nice .Food in the main dining room was very average with a heavy emphasis every night on salmon and shrimp .Service was disorganized and poor taking up to 2 hours to eat .No obvious supervision .The Colonnade dining room was much better with themed meals each night ,much better service and excellent supervision by the maitre di .Coffee bar is excellent .Excursions are extremely overpriced .Entertainment is very average .One singer was fairly good ,comedian wasnt funny . Lecturers were of very mediocre quality to what we are used to ,often getting facts wrong . Ports were good ,better to arrange ones own tour with a local taxi etc ,more personalized and cheaper . Average age on the cruise was 80+and was mainly Americans . Read Less
7 Helpful Votes
Sail Date: September 2018
I simply can't believe this is the same cruise line and even the same ship on which we experienced a truly magical trip to Antarctica. Whatever has happened to Seabourn in just 4 years? First, the good point (note the singular): ... Read More
I simply can't believe this is the same cruise line and even the same ship on which we experienced a truly magical trip to Antarctica. Whatever has happened to Seabourn in just 4 years? First, the good point (note the singular): the food has improved massively. Everything else however has fallen off a cliff - the style, the sense of being really spoilt albeit at huge expense , the quality of the whole experience - it's all gone. Let's gloss over being subjected to an entirely avoidable hurricane. We'll forget the force 9 that followed 3 nights later. Let's even pretend we didn't notice the fiasco at Quebec City, where the ship berthed in the wrong spot and total chaos ensued. Let's also not make too much of the complete breakdown in communication from both the bridge and the 'cruise director' that followed. Instead, we'll focus us a trip that cost more than my car that was poorly planned, appallingly managed and that we couldn't wait to be over. The itinerary was laughable, visiting a series of one-dog towns with nothing of any interest to see or experience. Pierre et Miquelon was a purported highlight. It wasnt. And as we arrived on a Wednesday every restaurant, bar and shop was closed. Nobody from Seabourn had thought to check. On a guided walking tour, the guide was reduced to pointing out where her auntie lived. Worst of all was the switch in emphasis to all-day boozing. Seabourn Square was always a quiet internet cafe and library. On this trip it doubled as an early risers' bar, with Irish coffee served at 10am to the same crowd who lurched through the days, gradually becoming more obnoxiously inebriated until they conspired to ruin every sailaway and afternoon tea in the formerly elegant Sky Bar by sinking endless cocktails and shouting a lot. I feel nothing but contempt and anger at Carnival for trashing what was one of the last bastions of refined and understated cruising, Seabourn. Shame on you Richard Meadows. Read Less
3 Helpful Votes
Sail Date: September 2018
Seabourn used to be really good. No longer. Food quality is not much better than the lower priced lines. Service not as good as before. Ship a bit run down. Entertainment just ok. We expected really superior service and dining from ... Read More
Seabourn used to be really good. No longer. Food quality is not much better than the lower priced lines. Service not as good as before. Ship a bit run down. Entertainment just ok. We expected really superior service and dining from Seabourn. That is no longer the case. We were really looking forward to this cruise, having had a really nice cruise with this cruise line some years ago. They have not kept up with the times, which could be okay, but they need to spend quite a bit on refurbishment. Also, this line is managed, believe it or not, by Holland America, which is certainly a line to avoid. We tried them many years ago, and have absolutely nothing good to say. We had a problem on this cruise, which was never resolved . It was "kicked upstairs" to Holland, & they could not care less about resolving our issue. Read Less
3 Helpful Votes
Sail Date: August 2018
Missed a prior cruise. Seabourn was good enough to let me apply that payment to this cruise. The cruise was very relaxing and a nice way to see some towns that would have been hard to fly to or drive to. Seabourn is very good about ... Read More
Missed a prior cruise. Seabourn was good enough to let me apply that payment to this cruise. The cruise was very relaxing and a nice way to see some towns that would have been hard to fly to or drive to. Seabourn is very good about almost always providing you service exactly when you want it. You eat when you feel like it, not at an assigned time, check-in to the ship usually only takes a few minutes. The crew is amazing about remembering your name. This was my first cruise with sea days, two of them out of a ten day cruise. Overall, my wife and I found it very relaxing although I missed the opportunity to go onshore every day. Food options are excellent and portions of most items small which allows for a multi-course meal without getting stuffed. For internet addicts, you will be able to use your phone as a hot spot (if you have the US-Canada plan) during almost the entire trip thru the St. Lawrence Seaway, in all ports, and usually for about an hour or so when leaving or entering ports of the Atlantic. Read Less
Sail Date: July 2018
Nice small ship, great itinerary. Scotland, Iceland, Greenland. There are three "castes" on the ship: The Antarctica experienced (orange parka), the Alaska experienced (blue parka) - and the rest :-). Most in their 70+. ... Read More
Nice small ship, great itinerary. Scotland, Iceland, Greenland. There are three "castes" on the ship: The Antarctica experienced (orange parka), the Alaska experienced (blue parka) - and the rest :-). Most in their 70+. Excellent stateroom, very spacy (28m2). Good housekeeping. Dining good - but not so good as expected. Food often was not made to order, so often food was overcooked. Service good - but not excellent. Lost reservation twice. Expected definitively more - especially from the speciality restaurants and the pool grill. On the other side quite decadent: Caviar in the Surf (pool). Excellent included wines and cocktails. Disappointing policy on debarkation on St. Kilda. Needed written confirmation from head office to leave vessel without paying for expensive ventures excursion. Enrichment good, entertainment average. Shore excursions: quite good, but expensive. Why the "geological tour" was led by someone, who answered on every question "Sorry I´m no geologist" remains a miracle. Read Less
3 Helpful Votes
Sail Date: July 2018
We booked this cruise for its awesome itinerary. We've been in over 115 countries, but not Iceland or Greenland. Those of us on the Roll Call thought we'd have a Meet & Mingle get together. The Quest was unaware of such a ... Read More
We booked this cruise for its awesome itinerary. We've been in over 115 countries, but not Iceland or Greenland. Those of us on the Roll Call thought we'd have a Meet & Mingle get together. The Quest was unaware of such a social gathering. I met with the Hotel and Bar Manager who made our Meet & Mingle possible. I was so delighted such a party would take place. Guest services helped in sending out invitations and Roberto, the Bar Manager, arranged the food and drinks. We were honored to have the Captain and several of his officers attend, plus Chris, the executive chef. Pictures were taken of this first of kind event and those will follow soon. Thank you Seabourn Quest for making possible a very special and unforgettable event. Please include Meet & Mingle parties on all your sailings. The staff at the Patio Grill were the best. Brooke and Jose were outstanding. This was our first cruise with Seabourn and we look forward to returning on another. Read Less
Sail Date: July 2018
Have sailed on Cunard, Celebrity, Royal Caribbean, Holland America. This was our 4th Seabourn cruise. We like the beauty of the ships, the great food and service. This was a port intensive cruise and gave us, we think, a good tasting of ... Read More
Have sailed on Cunard, Celebrity, Royal Caribbean, Holland America. This was our 4th Seabourn cruise. We like the beauty of the ships, the great food and service. This was a port intensive cruise and gave us, we think, a good tasting of Ireland, as well as stops in the Scilly Isles, The Isles of Mull and Iona in Scotand, and Holyhead, Wales. We took only 3 excursions - one to Tresco and it's gardens in the Isles of Scilly led by a very good birder/naturalist, one across Mull to Iona, and one around the tiny island of Staffa. Could have skipped the Staffa excursion - we went out on zodiacs, were not able to land on the island and just about everything we saw (save a multitude of puffins - wonderful) we could see from the ship. The time the ship spent waiting at Staffa so we could do that excursion took a good 2 hours away from our time in Obermory and Iona, where I would have loved to have had more time. The ship had been refreshed recently and it showed. Beautiful. I didn't attend any of the shows, so I can't comment. Nor did I visit the gym, though I did use the pools and hot tubs daily because water has always been my thing. Some nit-picking -- I would remove the Hublot adds from the TV in the Seabourn Square; vulgar. Get rid of the stale hors d'oeuvres and serve high quality mixed nuts in the bars. Or have them on offer for those who want them. I only went to two lecture events in the afternoon; one about Ireland was very low-brow; I could have given a better one by researching Wikipedia and downloading slides from the web with a few hours notice. The other was an unabashed ad for Seabourn's antarctic cruises. I heard some people were impressed by a talk on Churchill that I missed. We were happily on shore enjoying beautiful walks in glorious weather just about everywhere we went. I hope to sail with Seabourn again. It was a lovely cruise. Sometimes I would be having a meal in the Colonade al fresco on the back of the ship and look out at the sea and think I could not be in a more beautiful spot. Read Less
3 Helpful Votes
Sail Date: June 2018
Chose this 15 day trip with Seabourn because of our interest in travel around Iceland and Norway. Our previous experience has been with Oceania and Regent. Overall, the cruise was excellent, particularly the competence and attitude of ... Read More
Chose this 15 day trip with Seabourn because of our interest in travel around Iceland and Norway. Our previous experience has been with Oceania and Regent. Overall, the cruise was excellent, particularly the competence and attitude of the staff and the attention to detail. Ironically, the worst service we received was in the Thomas Keller specialty restaurant. Variety and quality of entertainment was quite good, especially for a small 480 passenger ship. Food generally was excellent, with only complaint being the lack of variety of food offerings during off hours. The Ventures shore excursions (hiking, kayaking, zodiacs,etc) were exceptional, with amazingly qualified Seabourn employees as guides. Standard shore excursions, however, were hit and miss, and several of the ports of call should have been skipped as either uninteresting or repetitive. My biggest issue with the cruise, however, which obviously is no fault of Seabourn, is the overwhelming advanced age of the vast bulk of the passengers. I am 70 and my wife 64, and we both felt like youngsters. Don't get me wrong, the clear majority of passengers were friendly and engaging, but you can't be in a group of 450+ aging passengers and not come away with a number of stories and impressions about how difficult some seniors can be to deal with. Read Less
13 Helpful Votes
Sail Date: May 2018
First let me say this is my 1st review ever. We have been on over 140 cruises and have over 150 days on Seabourn but they have seen us for the last time. Unfortunately Seabourn has implemented so many cost cutting features including a new ... Read More
First let me say this is my 1st review ever. We have been on over 140 cruises and have over 150 days on Seabourn but they have seen us for the last time. Unfortunately Seabourn has implemented so many cost cutting features including a new set of Auxilliary Generators that come on whenever they leave port or come into port to Dock. They run for a solid hour at 3:00 am - 6:00 am or Midnight depending on when they leave or dock. It is so loud you can't hear your partner in your cabin. We were on for 30 days and never got a decent nights sleep. When the Hotel Manger Pepe was asked about what to do or what the reason is he played dumb and said "We don't know" and could do nothing to solve the problem. This is intolerable. Furthermore, we have witnessed the pencil pushers cost cutting to the bare bone on Seabourn. The food is severely limited choices and bland and usually cold, with only 1 real restaurant that you can go to at night. It is a joke to say they have 5 dining venues - they count ROOM SERVICE as a dining venue. At the grill you can only have 1 booking per week, the Patio is 32 degrees on some cruises and impossible to eat outside in that. The tours are outrageously priced at $279 for 3 hours bus ride in city? The enrichment lectures are planned during dinner - is that convenient? Dinner starts at 7:00 pm and the shows are at 9:45 PM. Great if you want to stay up to midnight everynight. Better not cuz you will be waking at 3am with the generator. This is a terrible value for money spent - there is nothing 6 star- grand or gourmet or high end about Seabourn and you are kidding yourself if you hope otherwise. Read Less
2 Helpful Votes
Sail Date: April 2018
Seabourn consistently delivers a luxury experience. The thing that sets Seabourn apart among so many cruise line options is that you never feeling like one in a crowd. Every staff member aboard treats you as though you are the most ... Read More
Seabourn consistently delivers a luxury experience. The thing that sets Seabourn apart among so many cruise line options is that you never feeling like one in a crowd. Every staff member aboard treats you as though you are the most important person on the ship and they deliver on nearly anything you might request either formally or in some cases a casual mention of something you enjoy will be noted and delivered as a surprise. The staff are the secret to Seabourn's success. We have been on numerous Cruises on a wide variety of lines. Seabourn is our go to, first choice because "Luxury once enjoyed becomes a necessity". Our favorite suites are Spa Suites. We're not Spa afficianados but the suites themselves are the best aboard. They are positioned above the Spa on the highest level of the ship on the stern. Your extra large balcony has a wrap around view of the wake of the ship and it's magnificent. There are no crowds, the ships total number of passengers result in the feeling of space throughout the ship. the only time we feel crowded is during the lifeboat drill, which unlike most cruise lines, is held in the dining room so everyone can sit while being instructed on safety procedures. they had a new chef aboard and his food was excellent. We were in France for a week prior to boarding and I've never had a bad meal in France (someday I'll get some bad food there, but it would be a national crime in france to ruin a meal). So after a week of culinary excellence and incredible meals... we were still impressed ...immediately at our first meal aboard the quest - lunch while awaiting our suite to be ready for occupancy. It was delicious, served buffet style in the Colonnade restaurant but everything was flavorful, savory and cooked perfectly. When you depart this ship, you feel like you're leaving family and the lap of luxury. It's not a good feeling to leave after your vacation is over. they had one last surprise for everyone as they disembarked. we are accustomed to arriving off of the ship into a luggage retrieval area where all of your bags are scattered around within some sort of color coded area. Seabourn has made baggage retrieval so simple by putting a sign with your name on the bags that are awaiting you when you disembark. It's a small detail but one that left us feeling pampered for a few minutes more as we left the ship (see the photos attached) Read Less
2 Helpful Votes
Sail Date: March 2018
This was our third Seabourn cruise but the first in which we upgraded to a penthouse spa suite (because of a good deal) and the first where we crossed the Atlantic. Both were great experiences and are the focus of this review. The suite ... Read More
This was our third Seabourn cruise but the first in which we upgraded to a penthouse spa suite (because of a good deal) and the first where we crossed the Atlantic. Both were great experiences and are the focus of this review. The suite first. There are four of these above the spa area, reached only by a flight of curving stairs and so not practical for passengers with mobility issues. The deck or terrace of these cabins is twice the size of those in the regular suites, with an expansive stern view similar to the view from the terrace of the Colonnade restaurant but two decks higher. Suite advantages include a much larger shower, a separate room for the toilet, a separate bedroom with doors if someone wants to sleep while a partner remains awake, TVs in both bedroom and living area (42-incher in the latter), access to the spa serene area (which we didn't take advantage of since our own terrace was "serene") and flowers, healthy snacks, fluffy towels, etc. We felt very spoiled with the extra space. We wouldn't pay full brochure price for this suite (unless we were in the One Percent!) but if you can get a deal on an upgrade the spa suite is worth considering. The cruise joke is that "the more you pay the more you sway" because the bigger suites are higher, but we actually found this suite much more wind protected than those toward the bow, and the motion over the stern not particularly noticeable. The canvas awning on the deck sometimes made noise, but not to an annoying extent. We were also curious about crossing the ocean because we had enjoyed previous sea days on earlier cruises. Our itinerary was quite interesting, going from the Amazon to Devil's Island, the Cape Verde Islands, Canary Islands, and Morocco before ending in Monaco. The equatorial ocean was relatively smooth (still whitecaps, however, with a steady swell) and the sea days were quite relaxing without ever being dull. There was more than enough to do with lectures, shows, contests, games, classes, the gym, pool, and so on, and we never got bored watching the moods of the ocean. Recommended for those who want more days per dollar and like the sea. Overall, we're Seabourn fans who find the food, entertainment, and service excellent and are somewhat baffled by the occasional severely negative review. For what it's worth, many if not most of the passengers on board were repeat customers. Even with extra trainees on the ship because of the imminent expansion of the Seabourn line to the Ovation in May, the staff was friendly, competent, and fun to talk to. We requested the chance to sit at crew-hosted tables at supper and usually enjoyed meeting staffers and new passengers. When we wanted to dine alone we declined invitations with no problem. When we did mix, we learned much more about the ship and life at sea. This was a new itinerary and some of the land excursions were a work in progress, but we enjoyed every place that we went ashore. We also did kayak and zodiac trips with the Excursions Team and enjoyed that, although the outings are a little pricey. Overall the Quest has a good vibe - it's the most adventurous vessel because it goes to Antarctica and Greenland - and it sustains the attention to detail we'd already experienced on the Odyssey and Sojourn. I think the line is a good value and the Quest may be our new favorite ship. All-inclusive, no lines, no nickel and diming, no stinginess with food or drink, great crew to passenger ratio, and quite good entertainers and lecturers. Incidentally, the Quests went into dry dock for a $5 million facelift (new carpets, etc.) right after our cruise, and so it should be looking especially sharp for the rest of 2018. Read Less
4 Helpful Votes
Sail Date: March 2018
I picked this cruise because of the unusual and very interesting itinerary. I do not regret selecting this cruise. The crew was very interactive with the guests and catered to our desires. The size of the ship and the quality of the ... Read More
I picked this cruise because of the unusual and very interesting itinerary. I do not regret selecting this cruise. The crew was very interactive with the guests and catered to our desires. The size of the ship and the quality of the guests lead to a community atmosphere. I think by the end of the cruise there were more than 100 guests and almost the entire crew that greeted me by name. The hosted table option concept supported the interaction with different guests and crew members which was very welcome for me as a solo traveler. Dining was always good and sometimes great. There were several special events that kept the dining options from getting boring. I really like the "conversationalists". There were interesting and added to the enjoyment of the ports. Minor issues: Internet speed onboard was slower than other ships I have been on. This is a concern for me since I am still working part time and needed to stay in touch with clients. There were only four washing machines for guests to use for the entire ship. Many guests had laundry privileges due to their frequent travel status mitigating the issue somewhat. The pre-port briefs were a plus but the information and maps provided could have been lots better. Read Less
Sail Date: February 2018
This was our second cruise with Seabourn and we were attracted to this one because we wanted to see this part of the world, but we also liked the many sea days. We work hard in our daily lives and we wanted to relax. The moment we stepped ... Read More
This was our second cruise with Seabourn and we were attracted to this one because we wanted to see this part of the world, but we also liked the many sea days. We work hard in our daily lives and we wanted to relax. The moment we stepped on board in Buenos Aires, we entered a world of comfort, luxury and plenty, all delivered with good humour and kindness by the hard working staff and crew. Cabin Our cabin was on Deck 6, perfectly located near the main staircase and we got to where we wanted to go in no time. We had a beautiful big room with a verandah, a separate lounge room, a big comfortable bed and a big bathroom with a bath, with high quality and plentiful bath products and big, soft towels. There was plenty of storage and the view from the verandah was uninterrupted. Compared to the cabins on river cruises, this cabin was a mansion. We did find the air conditioner inadequate and the cabin too stuffy. We had the same problem on the Encore last year. This time we solved this by bringing our own fan and we were very comfortable. A couple of times throughout the cruise, we had a "meet your neighbours" party. This is a great idea. Food We are recent converts to vegetarianism and we were really well catered for. There was always plenty to choose from at the Collonade although sometimes the chef pointed out that dishes that looked vegetarian had been made with beef stock, or there was a sneaky prawn hiding in its depths. At my suggestion, they labelled vegetarian dishes and we had no further problems. There were always vegetarian options in the Restaurant and at formal dinners, we had our own menu. Executive Chef, Kurt Timmermans is an outstanding chef and a wonderful communicator and he went out of his way to accommodate our needs. We first experienced the Thomas Keller Grill on the Encore last year and tried it again on the Quest. Once again we were not impressed. The food is too heavy and salty and the menu is inflexible. No changes are allowed. Apparently Thomas knows best. I think we have learned our lesson and will avoid this restaurant in the future. We occasionally had lunch at the Patio, afternoon tea and pre dinner canapes at the Observation Bar and snacks at Seabourn Square and the food was always lovely. Twice on our cruise they set up a Galley Market in the kitchen and the food was outstanding. This was a highlight of our cruise. I would particularly like to acknowledge the following outstanding restaurant staff - Kershin, Marielle, Michael (entertaining as well as incredibly helpful), Niny, Liliya, Sharon and Noemie.. I don't like or understand Seabourn's practice of having the staff take the arm of women and escort them to their tables in the Restaurant. The feminist in me really objects. I always feel uncomfortable and I'm sure these busy young people have better things to do. I think it is demeaning and not something professional wait staff should be expected to do. We have dined in upmarket restaurants all over the world and have not experienced this practice anywhere else. Drink The wine ranged from good to acceptable and there was always plenty to choose from. There was a huge variety of cocktails and they were plentiful. The bar staff were wonderful. Public Spaces Even at full capacity, Seabourn ships never feel crowded. We could always find a quiet spot to read or simply watch the world go by. On the other hand, if we wanted company or entertainment, there was always somewhere to go. The whirlpool on deck 6 was a haven for us and we usually had it to ourselves. It was the place to be when sailing away. Unfortunately it was often closed so we used the whirlpool and spa on deck 5 instead, but it didn't have the ambience of deck 6. The gym was well equipped and rarely crowded. The staff were helpful when help was needed, but otherwise unobtrusive. I really enjoyed using it. Entertainment. The entertainment on the whole was very good but tended to be middle of the road and designed to appeal to the lowest common denominator. Seabourn's passengers are generally well educated and sophisticated, but most of the music would have appealed to our long deceased parents. For heaven's sake, we were alive in the sixties and went through one of the most profound musical revolutions in history. We can handle entertainment which is current and inspiring and multi-dimensional and I'm sure the talented entertainers onboard would have loved performing this type of material. On the plus side the Australian guitarist and the young English saxophone player both gave an outstanding concerts The guest lecturers were educational, well prepared and entertaining. Historian Laurel Corona was outstanding. Staff and Crew The Cruise Director, Ross Roberts was also outstanding. He's funny, a wonderful singer, personable and incredibly entertaining. I think we would happily sail on any ship where he is Cruise Director. The Captain and his team were approachable and helpful and very good communicators. They were happy to answer any questions or deal with any concerns the passengers raised. The staff in every Department were well trained and incredibly good at their jobs. Seabourn only employs the best of the best and it shows. Passengers Mostly American with a few Australians and English but quite a few other nationalities as well. Age range 60 and upwards. Mostly well educated, well travelled, lovely people who were thrilled to be on board such a lovely ship, living in the lap of luxury and having such a wonderful experience. They were a pleasure to spend time with. However it always amazes me how a small minority are constantly complaining about anything and everything and thought nothing of being very rude to the staff. They seem to get off on it. Internet Very patchy and as other reviewers have said, it should be part of the package. Disembarkation This was the most disappointing part of the whole cruise. It was pouring with rain when we arrived in Monte Carlo and when we got off the ship and went to the cruise terminal we found our luggage sitting outside in the rain, even though it could have been deposited in the reception hall. This is when we discovered that our suitcases are not waterproof. Everything was wet through. Very disappointing. The ship was about to go into dry dock, the staff were in a hurry and we got the clear impression that we were no longer welcome on the ship. Excursions On the whole enjoyable and well organised with some that were outstanding. Our favourites were Rio, Manaus, Cape Verde Islands, Canary Islands (particularly Lanzarote) and Tenerife. In summary, this was a wonderful experience. We spent 45 days in a cocoon of luxury and deliciousness. We saw extraordinary sights, were treated kindly and were thoroughly entertained. We have just booked an Antarctic cruise on the Quest in February next year. Can't wait. Read Less
Seabourn Quest Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.5 4.3
Entertainment 3.5 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 4.0
Service 4.5 4.5
Value For Money 4.5 4.0
Rates 5.0 4.3

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