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6 Helpful Votes
Sail Date: July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
6 Helpful Votes
Sail Date: July 2019
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was ... Read More
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was some kind of record, over 3500 passengers. Due to this a lot of people could not get sun beds or even seats in the ocean view cafe to eat. You pay that much money you should have a sun bed allocated for you and a place to eat the food you paid for. It felt like a 3 star holiday resort where everybody runs for the sun beds. At the bars I saw a lot of arguments between people trying to get served. The bar staff couldn’t control it they never knew who to serve next and people were pushing in. On my last night I had an argument myself at the ice bar. Everybody sits around the bar so you can’t get served. I was waiting for 15 minutes then all of a sudden this rude man tried pushing me out of the way and said it was his seat. I tried to explain I didn’t want to sit down I just wanted a drink then I was going to stand back. Then his friend started on me saying I didn’t understand. It’s ridiculous that people are allowed to cover the whole bar by sitting down, drinking, then getting served again straight away. Nobody else has a chance of getting served. The seats should all be removed it’s not fair on people. Now to the food. In the main restaurant I can’t complain. But In the ocean view cafe the food was always cold. I got told they replace it every 4 hours which is a very long time. Breakfast was the worst. Stone cold beans everyday. Then I kept getting them blue glasses which were sometimes filthy, with one day having yogurt all over the rim of the glass. Again it felt like a 3 star holiday resort. Then we got ripped off with the shuttle buses. $20 each to Marseille. The cruise made it sound like a super long way. On the evening paper it said 30 minutes drive. Well it was 10-15 minutes. What made this even worse was outside next to the shuttle bus we paid for. Was a free of charge shuttle bus! The absolute cheek of them to do this! It cost us $80 for 4 people. When you pay £8000 for a holiday you expect not to keep getting robbed. Then the amount of times the waiters and supervisors tried to get us to pay for the more expensive restaurants or to upgrade our drinks package. They truly have got you when you are on board. Then teenagers seemed to be everywhere and were really annoying. Never with any parents just in gangs taking up large areas of the ship. You had no chance of having a sit down in the hideaway. Even at 1am in the morning they were still swarming around causing bother to people. The women who sing on deck 3 must have a very small catalogue of songs. They sung the same songs every night it was so repetitive. Then on ‘rock night’ she did about 2 rock songs then went back to the other repetitive ones. I won’t be cruising with celebrity again, I feel like I had the wool pulled over my eyes on how great it would be. Again it’s not all bad, but not getting served and my incident at the bar really got to me, and I had enough at that point of the whole thing and just wanted to go home. Too many people. Read Less
4 Helpful Votes
Sail Date: June 2019
We sailed with Celebrity two years ago and enjoyed it, but we were very disappointed this time. The standards had dropped, the food was worse, the entertainment (with the exception of their own singers and dancers) was very poor - Pontins ... Read More
We sailed with Celebrity two years ago and enjoyed it, but we were very disappointed this time. The standards had dropped, the food was worse, the entertainment (with the exception of their own singers and dancers) was very poor - Pontins on the sea would be a compliment. They had a magician who they claimed had written tricks for David Copperfield but to be honest this must be a lie, because he was worse than amateurish and his tricks were very dated (floating sphere behind the scarf where you could see him holding the rod in his left hand, the jumping handkerchief where you could see the wire in his mouth etc). The singers were tuneless and not in the least entertaining and their “Grand Finale” on the last night was EXACTLY THE SAME SHOW that we saw on the Eclipse two years previously. They were all about trying to get you to spend more money rather than offering decent things to entertain you (assuming you did not want to participate in childish competitions and such). The menu choice was very limited (unless, of course, you wanted to spend more money going to other restaurants) and the buffet on deck 14 was usually cold (assuming you could actually find somewhere to sit to find that out). We travelled Concierge Class but to be honest there was no benefit to that - the free gift in the cabin was one (not even one each) cheap rubber holder for your Seapass card with an adhesive back which we had no idea what we were supposed to do with, no welcome meal like last time, no extra features, no priority boarding and no point in paying the extra. Read Less
7 Helpful Votes
Sail Date: June 2019
As regular cruisers we decided to go on a totally different trip and booked the 7 night Alaskan cruise in June 2019. Ok we were unfortunate with the weather but that was the least of our problems. We had pre-booked the ships ... Read More
As regular cruisers we decided to go on a totally different trip and booked the 7 night Alaskan cruise in June 2019. Ok we were unfortunate with the weather but that was the least of our problems. We had pre-booked the ships excursions having spent ages reviewing them all and whilst they were in our opinion expensive didn’t think the cruise line would let us down. How wrong we were. In short the trips were way over priced and seriously under delivered. Everyone we spoke to about value for money of the excursions felt the same way. When we spoke to the staff on board about this their attitude couldn’t have been worse. Trips advertising wildlife - what wildlife we saw whales on one out of the three trips, bald headed eagles that didn’t move so not sure if they were real. On one trip it said a forest walk hmm I think trades descriptions need to get involved here the walk took all of 5 minutes with stopping. I fell over on the ship and fractured my pelvis, the medical staff were superb, but the accident need not have happened if the cruise line put down matting on the decks. The ship is in desperate need of refurbishment and is not going in to dry dock until 2021! The taps in our bathroom leaked for 4 days despite reporting it on day 1. All in all ship poor trips way overpriced and under delivered scenery great and medical staff amazing. Read Less
14 Helpful Votes
Sail Date: May 2019
We chose this cruise because we had never been to Amsterdam. But, should also mention that we are regular cruisers with celebrity and love them. The checking in procedure was quick and painless as normal. However, we noticed the ... Read More
We chose this cruise because we had never been to Amsterdam. But, should also mention that we are regular cruisers with celebrity and love them. The checking in procedure was quick and painless as normal. However, we noticed the normal age demographic for celebrity cruises was a lot younger than we normally see. I should also say that we are young at heart and have no problem with people having a good time, however on this cruise we had our eyes opened! There was a lot of groups of what appeared to be stag and hen parties, which is not what we expected to ever see on a celebrity ship, and who were clearly on a mission to drink as much as is humanly possible from the moment the bars opened which was early given that mimosas, bloody Mary's where on offer at breakfast. That's not a problem normally because I myself have in the past had a bloody Mary or two at 10am ish, but, it was the level of bad language and general rudeness of some of these people that was shocking to us. There was also a lot of young family's and the children were left to run riot, while the parents were drinking. I have to say that we were not the only passengers that were shocked and offended by the more unruly behaviour. We even spoke to two different sets of travel agents who were shocked at the behaviour and had even experienced vulgar comments themselves. Two first time couples where also shocked at the behaviour and they said they would not come on celebrity ever again based on this experience. We did try to reassure them that this cruise was not a typical celebrity cruise, and that to not let the current bad behaviour of some drunken fellow passengers put them off cruising with celebrity. All that been said the ship, staff and food was lovely as usual. And we will cruise again with celebrity but hope they don't have any other "booze cruises" planned because I think that would be great shame and a big mistake on celebrity's part. Read Less
3 Helpful Votes
Sail Date: April 2019
Well Eclipse and Silhouette are the same class of ship, have the same cruise director Sue when I have travelled on them, I have had the same cabin on both and having sailed the 8 day Fjords on Eclipse and now the 7 day Fjords on Silhouette ... Read More
Well Eclipse and Silhouette are the same class of ship, have the same cruise director Sue when I have travelled on them, I have had the same cabin on both and having sailed the 8 day Fjords on Eclipse and now the 7 day Fjords on Silhouette can directly compare like for like. So lets start at the beginning at check in, Eclipse was a breeze within a few minutes I was through security and on the ship, Silhouette waiting in lines for security going backwards and forwards along the ropes, check in I did get pushed up as I now have a captains club status however then had to sit and wait in the lounge for more time than the whole check in time on Eclipse. (same arrival time for both ships) Room. I have had the same room on both ships both looked the same and were in good condition except on Silhouette the basin had a big chip in it not a major problem. On Eclipse I had a nice blue celebrity bag a pen etc etc on Silhouette nothing. Room stewards on both ships were 5 star. So exploring the ship they are mainly the same but things are missing on Silhouette. Passport bar no screens for me to watch Formula 1 on the Sunday, most nights casino bar was crammed with people trying to watch football on the small screens behind the bar!, no fridges of speciality drinks and no food service in passport bar, ocean view cafe no bar on outer deck just a make shift pile of drinks, pool deck no fountains, lawn club almost non existent as covered in empty cabanas, who wants to sit in an expensive cabana in the cold of Norway, Iceland or Russia where the ship normally sails, or an open air restaurant, no hot glass show thats one of my favourite things plus a few other little things around the ship that on there own are not much but added together makes a big difference between the ships. Crew and service, the big difference between Celebrity and other lines to me is the wonderful happy friendly helpful crew. On Silhouette it looked like they had all just been told they were fired at the end of the week, service was poor not very friendly and a couldn't care less attitude by many but not all, some bar staff couldn't understand English even when ordering a simple coke and I couldn't understand them. However things got better as the week progressed, perhaps it was 2 things, 1 they were understaffed, 2 everyone had a drinks package or was elite and its the nearest thing to a booze cruise I have seen, theatre was very empty most nights as people just stayed in the bars. Entertainment, Eclipse was stunning, fantastic production shows, great beyond the podium talks, great music around the ship etc etc in fact I watched all the production shows twice, going back and standing at the back of the theatre and even now watch topper, chandelier etc on youtube, Silhouette. cosmopolitan and life shows, no story line at all just random dances and songs thrown together for no reason? Was tempted to walk out and just watch the house bands but kept thinking it will get better but it didn't. Pearl was thankfully much better with some good effects and a decent story line. Ancora was the only guest act that was 5 star. Beyond the podium speakers on Eclipse were great, didn't have any on Silhouette? Cooking demonstrations by the chefs in Celebrity central none on Silhouette, no ice carvings on Silhouette, no fruit carvings etc on Silhouette just shopping. Music and entertainment in daytime on sea days on Eclipse great, loved every sea day even on the transatlantic, no music in daytime on Silhouette till 5 p.m just a quiz each day counted about 30 to 40 people each day out of about 2800 passengers at the quiz, in fact port days and sea days entertainment are basically the same? Sea day today entertainment is a sale in the shops, an art auction, a talk on navigation in celebrity central I have seen 3 times and a talk on booking a cruise on Edge at 1 p.m. Nothing to do but write this and pack the case till about 5 p.m. when the music starts, so bored and hungry as been to ocean view cant get a table as people are sat reading books etc, no problem only wanted a pastry and a drink so headed to cafe al bacio on deck 5 and its full of people sat reading books etc again so cant get a seat, dont want to eat in my room(inside cabin as I pay for 2 drinks packages for 1 person if I have anything above this, already expensive as a solo paying for 2) so just headed to passport bar and had a coke for breakfast, how can this be 5 star? Never been to a 5 star hotel where i cant get a table. Shows that there is nothing to do on board to drag them out of the cafe etc and its too cold outside, only thing for people to do is read and drink and eat, things will only get worse if the library and card room go as rumoured as the people from there will move to cafe al bacio and ocean view as well. Music in Cafe al bacio is pointless as the people who sit there all day just talk loudly and drown the string duo out in the evening. Ensemble lounge one of my favourites 1 group of about 6 would sit there all night just in front of the performer and shout above the music, listening to the details of his vasectomy is not something I think the room needs to hear! We would much rather listen to the quality music he is drowning out. Food, great food and service on Eclipse with a fantastic selection, dinning room had a 2 page menu each evening and was fantastic quality, buffet was amazing, I regularly had a steak cooked to order in the buffet with some chips or had some nice roast beef Yorkshire pudding roast potatoes and horseradish. in the morning I had a cooked to order omelette and always had a nice glass of fresh orange juice. On Silhouette never saw a cook to order steak or fish in buffet, didn't see an omelette station, no roast potatoes only some greasy herb covered things they called roast potatoes no Yorkshire and no chips at lunch time? Very rarely got my orange juice as no service just a line at the bar. Dinning room a 1 page menu, I dont eat fish or seafood so by the time you exclude these off the menu very very little selection my waiter who was great felt so sorry for me he brought me a huge bowl of chips one night, so part the way through the week I just used ocean view cafe, at least in the evening you could get a seat in there and had a better selection. On entering ocean view on Silhouette the hand gel was empty it took 5 goes to get enough to clean my hands so I walked up to the guy in the suit and gold tie who was always busy doing nothing in charge and reported it he looked totally disinterested never replied to me and just wandered off answering his phone, on leaving ocean view i tried the gel machine and it was still empty! A good 20 mins later! Food hygiene seems low priority, having seen many not washing there hands in the bathroom its just time before norovirus breaks out. Shopping, some great shops were on eclipse and I always got tempted to spend money on impulse buys, one thing I always bought was some Ralph Lauren smelly as duty free it makes sense, on Silhouette I bought nothing, I didnt need a faberge egg, I dont want a hand bag or expensive ring or necklace and the watches are cheaper in the uk even paying the duty at my local jewellers I checked. I did go to get my Ralph Lauren as normal only to be told that the 2 types I have bought on Eclipse are too upmarket to be sold onboard! I am sorry but I just walked past Cartier, Faberge, Rolex etc? Yet they only carry the cheaper Ralph Lauren? Also why everyday do we have a car boot sale in the walkway outside the shops of Russian souvenirs? Russian hats, dolls, russian xmas ornaments in spring! did nobody notice we were in Norway not Russia! Not one Norwegian souvenier in sight, Celebrity has lost the plot Great to see the paper straws on Silhouette replacing the plastic and they are not too bad, however a long way to go in the Eco department as the shops give you a plastic bag, and each night you get your planner loads of junk mail from the shops and art gallery falls out, chances are that if I didn't want a handbag, spar day or oil painting on day 1 sending me junk mail every day will not change my mind! On Silhouette I have now got to Select level so qualify for some sort of officers party, great. On top of my daily planner one night was a letter saying that due to the high number of guests that are of this level or above the party is cancelled due to lack of room. Could they not have more than 1 party? The thing that got me was that as compensation they were giving me 3 free drinks! I and nearly everyone on here has a drinks package, you cant not if you go oceanview or above (UK booking rules) and even me in an inside cabin has bought a premium drinks package so I took this as a very lazy insult. Next morning I took the vouchers to the Captains club host arriving at 10.05 but she was late for work, probably stuck in roadworks in between home and the ship, returned about an hour later to see it was the lady who forgot here safety equipment at muster drill and had to go back for it giving you confidence in an emergency and explains why muster drill took about 45 mins, i waited while she served a guest then she wandered off to chat to her friend so I gave up and returned the vouchers to guest services. Itinerary on both cruises is almost identical except we didn't go to Flam on Silhouette as its a 1 day shorter cruise so you would think everything would be the same? No The highlight for me and probably many more is the sail into Geiranger it is amazing, On Eclipse I spent hours watching the cliffs getting closer waiting to see the seven sisters then hearing the cannon as we entered Geiranger itself before spinning the ship and watching the seawalk come out, on Silhouette we docked in Geiranger at 5 a.m. in the dark! Yes we did see the scenery on the way out but once you pass the 7 sisters and the fjord widens its just not the same as sailing in. So 2 ships almost the same on almost the same cruise with the same cruise director, in my reviews on cruise critic etc I gave Eclipse 4.5 out of 5 Silhouette i will go 2.5 Heard many other complaints while around the ship such as no cot for baby booked on board despite phoning Celebrity day before to make sure they had organised it from the original booking, plus 1 couple had a dirty cabin and reported it to guest relations and while his wife was changing the steward just walked in without knocking! Not sure if the difference between the 2 cruises is the ship or Celebrity cut backs. Hopefully its just the ship because otherwise my next cruise will be my last on Celebrity. Many UK passengers were on Celebrity for the first time from Royal, Cunard and P&O and say they will not be sailing Celebrity again and thats a shame as I know that Celebrity can be so good but unfortunately not this week. So in summary. 5 star modern luxury? On Eclipse yes 5 star Silhouette 2 star its not living up to its potential (2 stars is given for room steward, waiter and a few bar staff that were the usual special wonderful Celebrity crew). I have recommended Eclipse to Family and friends and all have had a great cruise, I will not be recommending Silhouette quite the opposite. One thing I will say is Silhouette is the first Celebrity ship I have been on that has had a solo get together. However its in passport bar at 8 p.m. a time when the music is playing in the foyer and the bar is so busy its standing room only so not got a clue if anyone else is solo on here or if they were at the meeting so a good try but a total failure, Celebrity need to start doing things for the solo cruiser as they will soon have 5 new ships with solo cabins. My suggestion would be a coffee morning or something somewhere quieter. My review is written from a solo travellers point of view, something that is totally different to what most of you may experience on board, for instance in ocean view you leave one person holding a table while you get your food then swap over, as a solo I have to get my food then hope I can get a table or wander around for ages to get one only to have cold food! A thing a solo traveller hates is to finally find a seat at a table only to hear a couple moan oh look there is one person sat at a table for 4! Well its probably the only table I can get and you are very welcome to join me. Entertainment on board is a big thing for me and other solo travellers. Give me live music and a coke I am happy, watch something like the egg drop, dancing with the officers is the funniest thing i have ever seen, a good beyond the podium speaker, officers versus crew volley ball etc etc. All the things that Celebrity dont have on this cruise and seem to be doing away with for shopping all day, sorry but i would rather spend my money on another cruise than some painting or a watch. I have a cruise booked on Edge and Apex, I will go on Edge as it will cost me too much to cancel in airfare etc etc but unless its better than this cruise it will be my last Celebrity cruise as will cancel apex and find a cruise line that will keep me entertained rather than just trying to get me to spend money in the shops and car boot sale type sales in the walkways. Cant imagine the Hilton, Savoy, Fairmont or Panpacific having a car boot sale in the foyer and keeping there 5 star status yet it seems ok at sea? I have seen people returning handbags today that were bought early in the cruise on table sales with broken straps already! I have been a Big Celebrity cruise fan and recommend it to many people as have had some fantastic cruises with them, I hate moaning about it and would rather be enjoying a cruise and be in future cruise booking another, than sat bored writing this. Written from the point of view of a Solo non drinking Celebrity Cruise fan on the last day of the cruise, you may have a different view but this was my experience and my opinion. Read Less
2 Helpful Votes
Sail Date: February 2019
First of all, I have taken at least a dozen cruises prior to this one with Celebrity, Royal Caribbean, NCL, Azamara and Paul Gaugin. This was easily the least memorable of all. The cabin (concierge class) was very small and had no ... Read More
First of all, I have taken at least a dozen cruises prior to this one with Celebrity, Royal Caribbean, NCL, Azamara and Paul Gaugin. This was easily the least memorable of all. The cabin (concierge class) was very small and had no storage! There were a total of 3 drawers in the whole cabin, each about a foot wide.....that's it! One closet which was a fairly good size but no shelf to store anything. The cabin was so narrow that the mattresses on the beds were rounded off on the corners so you'd have room to walk around....ridiculous! Even the space under the bed was partially taken up with a basket containing the life jackets. Our luggage JUST fit under there, with the bags nested inside each other. We checked in at the pier in Fort Lauderdale and while the check-in was quick, we later found it was not accurate. We were traveling with friends who had a separate cabin, so we checked in spearately. At thecheck in for my cabin, the staff person asked for the credit cards we wanted to link to each account. We gave her separate cards and there was no problem. On the other hand, our friends were not asked about using spearate cards. They inquired about it and were told that all charges for the cabin had to go onto one account, but that it would be subtotaled by passenger and that they would have to work it out between them. Imagine how surprised they were when we later mentioned that we had been asked, unprompted, how we wanted the bill charged. xcept for this issue, both the check in and check out were unbelieveably smooth and quick. Celebrity really has a good handle on moving all those people through with a minimum of wasted time. We ate each night in the main dining room, late seating. Some nights the food was quite good, others we struggled to find something to order. Our waiter did his job, but definitely did not "go the extra mile" to be sure we enjoyed our meals. The evening that lobster tails were served, he returned to ask only the men at our table if they wanted an additional tail.....seriously?? On port days, the dining room was not open for lunch. So the only choices were the buffet or the ourdoor grill. The queue for the grill was usually very long and in the direct sun, as were the tables. The burgers and hot dogs were actually quite good, though. At the buffet, there were lots of choices and the food was what you'd expect. However, after serving yourself you'd walk around and around trying to find a seat. On multiple occasions, I simply gave up altogether! If you were able to find a place to sit, then came the ordeal of catching the eye of a beverage waiter. Good luck with that and when they were eventually flagged down, some were downright rude. The included drink package was the most confusing thing ever! If I had not researched it on Cruise Critic before we sailed, I would not have had any idea what to make of it. No one ever explained the ins and outs of the program, or what was included and what wasn't. Order a drink in one lounge, included. Order the same thing in another venue, extra charge! I enjoyed a wine at lunch in the dining room and requested it at dinner, only to be told there was an up-charge, even though there had been none at lunch. We heard many, many fellow travelers talking about the same issues with this program so it wasn't just our party. Entertainment was sparce, in my opinion. The cruise director had a staff of only 3. I only saw her when she introduced the evening shows. On past cruises on every cruise line, one of our favorite activities was trivia/ name that tune/ etc. While there were 3 trivia sessions offered each day, they were simply not fun. The people running them read the questions and the answers, and that was it! No back-and-forth with the players, no joking around....nothing. Boring. The production shows ran the gamut from quite good to get-me-out-of-here, but that's to be expected. Magician and singers were fine. So, to sum it all up, I believe there are much better ships to sail on than the Silhouette. I will not return to this ship and am questioning whether I'll travel with Celebrity again. Read Less
3 Helpful Votes
Sail Date: December 2018
Embarkation was dangerous. High winds blowing luggage carts into customers and injuring them. Luggage loading areas less than four feet from delivery trucks making treacherous for small children. Staff disorganized and non enthusiastic. ... Read More
Embarkation was dangerous. High winds blowing luggage carts into customers and injuring them. Luggage loading areas less than four feet from delivery trucks making treacherous for small children. Staff disorganized and non enthusiastic. Food. Average. Even out of ice cream cones four out of 12 days. Croissants nummy days 1, 2 and 12. Stale the rest. Little variety. Main dining just buffet food served table side. Rooms. Run down. No mattress covers or encasements. Good stewards but overworked. Housekeeping. Good until last two days. Deck five wasn’t cleaned even once between 9 am and 9 pm. Smelly ash trays overflowing. Litter piling on tables. Accounting. Misleading at best. Fraud at worst. Five separate accidental mistaken charges. Removed upon asking but told they were special “holiday prices” until they were provided with written or photographs to prove the advertised rates of photo packages, specialty dining charges etc. gave the staff a $75 tip for exceptional service. It was itemized under regular charges and not gratuities so not sure the staff ever actually receive the tips they so desperately need and deserve. Tipped cash directly after day 3. Read Less
5 Helpful Votes
Sail Date: November 2018
Just returned from a 9 day on Celebrity Silhouette, sailed 11/30/18. Can't believe the decline in service and overall experience from Celebrity. This must have been a training session or else they pulled all competent bartenders and ... Read More
Just returned from a 9 day on Celebrity Silhouette, sailed 11/30/18. Can't believe the decline in service and overall experience from Celebrity. This must have been a training session or else they pulled all competent bartenders and food service employees to the EDGE. Could not get a drink at pool deck at all, most bartenders clueless as to how to make a basic drink, no plates at Oceanview cafe as well as dismal service in this venue. My attempt to speak to "suits" got me nowhere. One of my favorite venues is Cafe Bacio, again almost always the order was wrong. If Celebrity is trying to push Edge at the expense of the other ships, they are making a big mistake, The bright spots on the trip were the entire staff of Blue, all were amazing, our cabin steward was great and we found a great bartender who was skilled and friendly! Our conversation with other guests told of nightmares in the main dining room, long waits and poor service. I became elite on this cruise but am seriously considering options after this cruise. Read Less
3 Helpful Votes
Sail Date: October 2018
The ship itself was well equipped, our inside cabin was a good size. Both the embarkation and disembarkation went very smoothly. The service on board ship was good, our cabin attendant was very good. As far as we are concerned the two ... Read More
The ship itself was well equipped, our inside cabin was a good size. Both the embarkation and disembarkation went very smoothly. The service on board ship was good, our cabin attendant was very good. As far as we are concerned the two things that really let this cruise down was its daytime activities, and the food. We did not like what was served in the main dining room most evenings so we both chose to eat on deck 14, however, this was very bad. Very bad to the point I contacted Celebrity main office when we arrive home to no avail. The food was not cooked, (the vegetables were raw) not even warmed through, the meat and eggs were cold. The cakes looked amazing but did not live up to the image. I ended up having only one meal a day which was a salad sandwich, just could not face another cold meal. On one sitting I asked for 3 pieces of toast the person behind the counter put them through the toaster all together, so I ended up with two pieces of toast half toasted and one warm slice of bread not toasted at all. Read Less
1 Helpful Vote
Sail Date: October 2018
Because the ship was smaller, you have a more in depth service from the staff, this was true, the staff were fantastic, all were friendly and so very helpful in every way, the food in the Ocean View Cafe was superb, the chef's worked ... Read More
Because the ship was smaller, you have a more in depth service from the staff, this was true, the staff were fantastic, all were friendly and so very helpful in every way, the food in the Ocean View Cafe was superb, the chef's worked really hard, and produced the most wonderful array of cuisine, the ship was clean, and our cabin was small but manageable. The pool/sun deck was open until late, the entertainment was ok but not brilliant. Celebrity laid on shuttle buses for the times that we went to look around the islands we visited and for the first week it was fine, then, my mother unfortunately became ill with pneumonia, there was also another much younger chap that became ill with the same thing and many others started to cough, I blame the air con, maybe they need a professional clean! As a result of this infection, my mother, after spending about 4 hours in the ship's medical centre, which is hellishly expensive, was disembarked and transported to hospital in Gran Canaria, as the ship's doctor quoted ' I can't cope with this' !! Admittedly, my mom was ill, so I had to pack all the suitcases in our cabin with the ' help' of the security staff, I was quite happy to pack everything myself, but apparently I didn't have time as they wanted to disembark me as soon as possible as though I had the plague even thought he ship was not leaving this port until about 5.30 pm! I felt that I was frogmarched off the ship flanked by these security officers, and bundled into a taxi, was I under arrest because my mom had dared to be ill on the morning we reached Gran Canaria? That is how I felt, it was a very insensitive disembarkation, I was scared my mom was going to die, and I was in a spanish country on my own, Celebrity did give some support, but not enough, my insurance company were amazing, we were in Gran Canaria for 10 days, it was a dreadful experience for us both, and not one I wish to repeat, for me personally, cruising is great until things go wrong, then you seem to have to leave the ship in one big hurry! I will never go on a cruise again, what do they say? first bitten twice shy!!! Read Less
4 Helpful Votes
Sail Date: October 2018
This ship does not suit international people. Too many bad jokes about Americans being obese, other people's use of English and other races. May not be intended but compare to other cruises it's a narrow minded ship. I ... Read More
This ship does not suit international people. Too many bad jokes about Americans being obese, other people's use of English and other races. May not be intended but compare to other cruises it's a narrow minded ship. I wonder if the cruise director will change her tune if the ship sails other routes. On the plus side, the food is good and majority of the staff are friendly. Cabin is average. more dated than other ships I have been on. Been bumpy at sea some days but guess it's a smaller ship. Activities are average. Entertainment varies. Too much singing shows. Embark and debark was fine. Not as well staffed as other ships but generally not an issue. Ships need refurb but heard it's in the plan. In summary, needs to tone down on descriminate jokes and welcome people from other countries otherwise this ship will not go very far. Read Less
4 Helpful Votes
Sail Date: September 2018
Went on Royal Caribbean last Allure of the seas, didn’t want to do the flying this choose to sail from Uk. Check in and boarding excellent very erfficient, boarded on time at 10.30, expected to wait for cabin entry, during which time ... Read More
Went on Royal Caribbean last Allure of the seas, didn’t want to do the flying this choose to sail from Uk. Check in and boarding excellent very erfficient, boarded on time at 10.30, expected to wait for cabin entry, during which time had lunch in Main Dining Area what was offered was not brilliant, so concerned of standard of meals would be. Cabin was clean and well appointed, Although has cruise continued being aft deck 11 was quite a noisy experience. Ate in Tuscan, food service and ambiance lovely, lawn grill poor service and watch out for the starters of flat bread this is a huge pizza which caught out other customers, my wife ordered chicken tikka and lamb chop, huge portion of chicken and four chops, we are good eaters but this was to much left desserts left feeling overfaced food experience. Quinine virtual experience, excellent service but menu boring, food was good, but once you’ve been it’s , no good returning. Murano situated in the dark and dismal area of the ship, no ambiance service was good and food beautifully presented, but this restaurant lacks lustre. Ocean view buffet breakfast was a bun fight for tables and getting to servery, tried different times but always the same, Read Less
6 Helpful Votes
Sail Date: September 2018
Second time on Celebrity and the last. First trip was some years ago on Millenium - hated every minute of that ship so it has taken me some years to dip my toe in again. We primarily booked the trip because it was the itinerary we ... Read More
Second time on Celebrity and the last. First trip was some years ago on Millenium - hated every minute of that ship so it has taken me some years to dip my toe in again. We primarily booked the trip because it was the itinerary we were looking for and my cruise agent urged me to give them another go as the 'newer' ships were much better..... I think what I have learned with cruising over the last 22 years is that everybody probably ends up with a favorite cruise line, and that has never been more evident to me than after this cruise. I am pleased I have given celebrity another try as it has absolutely satisfied my mind that they are not the line for me and never will be - they are just not special enough in my opinion. For me the 'Celebrity brand' doesn't do what it says on the tin. A luxury cruise line it isn't. All in all we found it completely UNDERWHELMING! I don't say that lightly, but the mood of the ship is definitely aiming at sophistication, but it misses the mark! The whole mood of the ship is one of darkness, feeling almost claustrophobic with its small bars and spaces. lighting is very subdued, both day and night, giving it an almost 'club' like feel. Because of the design of the ship there are no quiet areas, even the library (which is lovely) is noisy, with the sound of ping pong and the lifts. Music pumps out from almost everywhere and sometimes you just want a pleasant place to relax. We found it so frustrating that when sailing out of beautiful places the music was blaring and almost everyone was commentating on it. Sometimes Celebrity, silence is golden and far more appropriate!! It was the little things we missed, which other lines offer, which matter - no nibbles at any of the bars and inconsistency of the drinks in almost every bar, literally no two drinks were the same. There were also no self service laundry facilities - really? and one of our favorites was missing - movies under the stars, very disappointing. We found the service overall just OK, certainly not outstanding. Where the ship massively disappoints however is the main dining experience. This is by far the worst dining room I have experienced. Tables are crammed together, sometimes almost impossible to pass,the design of the room is awful and has more of a feel of a 'kitsch' restaurant. More disappointing is the food which is little more than mediocre. We really disliked eating here and the only relief was we had booked 4 x night specialty restaurant package. To be fair there are however a couple of positives which we should mention. Firstly Murano restaurant is just fabulous, the ambiance, the staff, food and service is outstanding. I can without a doubt say that this is the best restaurant at sea I have eaten in so far. Bravo to the staff and chef's, you do yourself proud! Secondly the cabins are fine, great bathrooms and well laid out. We had a fabulous cabin steward who looked after us so well, and our room became our sanctuary. We had high expectations of the ship and whilst this didn't live up to the hype we are still glad we went, because we have satisfied ourselves that we never need look at celebrity again and wonder! Read Less
4 Helpful Votes
Sail Date: August 2018
My mother in law who is a seasoned cruise traveler wanted to treat us all to a family holiday. I was very much looking forward to this as we were doing the Baltic cruise which I had wanted to do for a while. Boarding went smoothly and ... Read More
My mother in law who is a seasoned cruise traveler wanted to treat us all to a family holiday. I was very much looking forward to this as we were doing the Baltic cruise which I had wanted to do for a while. Boarding went smoothly and the room seemed comfortable and adequate for my family. My husband, me and twin 4 year olds. When we got back to our cabin after dinner to find the kids beds made up I was a little disappointed. The top bed was basically the sofa with a sheet on it. Trundle pull out bed was the second bed. The sofa was ok as just that, a sofa you would be spending very little time sitting on when in the cabin but as a bed it was terrible. it sloped down slightly which meant my twin girl fell off on to her brother a couple of times and it was very uncomfortable to sleep on. We ended up having the kids in the bed with us most nights. Thankfully the main bed was very comfortable and king sized. This was not a family room, it was a double room with a sofa and pull out trundle bed. For what we paid this was not acceptable. The main aim of the cruise seemed to be selling. Everything revolved around trying to get your to buy. Waiters outside the main dining room and buffet every meal with a menu and sign up register for the specialty restaurants, one even following my husband in to the bathroom on one occasion. The talks on each destination were basically a plug of their excursions with very little information outside of what they involved. Sail days in the shops were supposed to be open all day but were closed off until certain "sales" were set up and you got a raffle ticket. There was no shop selling essentials if you happened to forget something. Just overpriced items you could get elsewhere for half the price. Sail days were crowded too with very little seating in any of the areas except the pool, which could get very loud with the activities and a dj playing questionable music. Having two small kids and 5 sail days I was hoping for plenty of activities to keep them entertained. The pool could get crowded but my girl still enjoyed it. My son has a medical condition which meant he couldn't use the pool. He was also very clingy being in a strange place so refused to use the kids club too. My girl did use it and was very happy with the kids club. The staff were very friendly and it seemed to keep those who would attend entertained. That was pretty much it though for small kids. The activities were limited and not suitable for small kids. The movies in the small theatre were not shown on sale days or were on at a time not suitable to attend (too close to dining room booking times or too late at night). The entertainment was very bland and repetitive. Some of the acts being shown on more than one of the days so if you attended once, you were at a loss another night when they had the same show on. The main focus was getting people in to the casino. Drinks package was a waste of money. The kids ones allowed for juice and fountain sodas. We could only find one bar serving fountain sodas and that was drinks mixers only, soda and tonic water, not exactly for kids. We used our cards to buy kids some actual sodas in a can and were charged for them because we ordered them too close to ordering our own drinks, all of which were within the package. You couldn't get more than one drink at a time on each card or you were charged for it. Quality of the drinks was hit and miss too on cocktails, especially in the main theatre. Terrible and undrinkable mostly. My mother in law is a wheelchair user and could only use the bathroom facilities in her cabin. The other toilets in public areas did not suit her disability. She could not transfer herself from wheelchair to toilet because of the position of the support bars. When she brought this up with staff, she was met with an indifferent attitude and made to feel like she was being unreasonable. On the other hand, the food, in the main dining hall and the buffet was excellent. The majority of the staff were friendly and helpful (with the exception of bar staff who seemed like we were bothering them asking for them to bring us a drink). Our room was kept immaculate and the destinations were all brilliant. We only did one of the cruise shore excursions, in St. Petersburg, which I found a lot of fun, well organised and value for money (surprisingly as everything on the ship was overpriced) and the guide very informative. The staff made the kids feel very special which I also appreciated very much as it was their first holiday. I don't think I will be using Celebrity again as the cons far outweighed the pros. Read Less
7 Helpful Votes
Sail Date: June 2018
We chose this cruise ship as it is rated as a higher end cruise line for its size. We also picked it for the port stops and in particular St. Petersburg. We were disappointed in the way in which the cruise line handled the disappointment ... Read More
We chose this cruise ship as it is rated as a higher end cruise line for its size. We also picked it for the port stops and in particular St. Petersburg. We were disappointed in the way in which the cruise line handled the disappointment of not going into St. Petersburg due to weather. The crew tried their hardest and did a good job to make the best of the situation. The cruise line however refunded a different amount to everyone for the port fees and the guests began to discuss this. The weather is not the fault of the cruise line but the way in which they handled not being able to go to the major port for two days on the itinerary was way below my expectation. At the very least I would expect a reduction on a future cruise. We were told by the crew and captain that they knew the port stop of St. Petersburg was the main reason people booked this particular cruise and that a ship of a smaller size would have been able to navigate the channel. We have since noted that the, Britannia Ship, of a larger size was in port the day previous to us and left the day we were not able to go in. The weather network showed no signs of recovery in the weather in fact worsening conditions for the following day and we docked outside St. Petersburg waiting for a chance to go into port. We found the cushions around the pool very tired. It was the World Cup series and the shows were changed to accommodate watching the football games. Although there were a number of people interested in this not all the guests were. I wonder if the games England played in could have been shown in the pubs and smaller theatre. We were glad we purchased the classic drink package but a few days in, the wine I was drinking no longer existed. We had mentioned my husbands birthday and it was missed. The champaign that was to be provided for Concierge Class was not offered we needed to ask for it near the end of our cruise. The ship shuttles in Copenhagen and Stockholm only had one stop. There were in my mind two major stops that would have made it much more convenient and wonder if the shore excursions desk could not get this accommodated for future guests. The enrichment speaker for the different ports etc. was of poor quality. His speaking skills were not of a professional quality nor was the information he provided. I had more information from a couple of tour books I had read prior to the trip. Read Less
8 Helpful Votes
Sail Date: June 2018
We chose this expensive cruise primarily to get to St Petersburg. Due to high winds, the ship couldn't dock (although the P&O Britannia which is larger did). They apologized repeatedly but offered ZERO in compensation. I ... Read More
We chose this expensive cruise primarily to get to St Petersburg. Due to high winds, the ship couldn't dock (although the P&O Britannia which is larger did). They apologized repeatedly but offered ZERO in compensation. I realize that this was probably an act of nature, but some recognition of our disappointment would have been appreciated. They did refund the port charges although for some reason people received different amounts - from $2 to $30. Shouldn't they be the same? Otherwise, the ship was nice. The service was excellent. Due to 8 of 14 days on board, the day time activities were repetitive. Unfortunately often the weather wasn't nice enough to spend time on deck. The evening entertainment was generally good. The food was good although we heard from other cruisers that similar cruise lines offer better. The northern ports aren't nearly as interesting as the Mediterranean ports. Would we go again? Absolutely not. There's no way I'd spend that much money and risk not docking again. The itinerary does not justify the price. The rooms are good size. I just don't understand the storage over the bed - so hard to get to. Would prefer drawers given there's space. Read Less
6 Helpful Votes
Sail Date: June 2018
A Celebrity Failure First I'd like to State I'm an extremely humble person I give thanks that I am in the position to be able to save up and bring my family on cruises. I have completed over 30+ cruises mainly with rccl/ccl ... Read More
A Celebrity Failure First I'd like to State I'm an extremely humble person I give thanks that I am in the position to be able to save up and bring my family on cruises. I have completed over 30+ cruises mainly with rccl/ccl and hold Elite+ status. We had booked this holiday as a celebration for the birth of our baby boy in September 2017. With a view to him enjoying a wide variety of European destinations and meeting new and interesting people. We would be sailing my wife, I and our baby son who is 9 months old. Embarkation was as always a brezze we were amongst the first to board. First impressions of the ship was it was tired in places very dark and Showing its age. Visible rust, public areas shabby, furniture in need of reupholstering strange smells but lovely staff. Opted for the classic drinks package which ran into nearly $1000 for the week. Shocking as they will continue to add charges to your card. We grabbed some food in the buffet on deck 14. The food this entire cruise was a huge dissapointment and left my wife, baby and I unwell on several occasions. The food is the usual fayre of mixed cuisine themed from various countries... Usually Mexican and Indian. Burgers with dry Bunns, Hotdogs, salad bar, pizza all made with cheapest ingredients possible. We are experienced cruisers and know the benfitets of rigerous handwashing and sanatising. The food is at best disgusting, tasteless, dry, unimaginative and lacking quality ingredients and passion. Mass produced troff food. On our day in Germany a food cart was parked outside the ship. The long queue of officers waiting for a decent burger or chips was very telling indeed. Room: We went to our room which has seen better days.. The ship hasn't been updated in 10 years. Badly worn carpet, TV with 3 watchable channels. Balcony had visible rust and pieces of glass. Room was clean bed frumpy pillows and sheets clean... Air conditioning had two settings freezing and roasting so be prepared to catch the cold. Ideal for a young baby. We were promised a baby crib. None there. 4 hours later it arrived. Mattress was lumpy uncomfortable. Wife spent a half hour wrapping it in towels to make it in anyway appealing for our son to sleep on. Remembering that my son had paid full adult price for 3rd guest we had ordered baby food and had been assured that the ship had received the message and that age appropriate food that we know he enjoyed would be waiting. 48 hours later there was no baby food. After several requests and reminders a worn and ripped tesco bag full of random age innaprooriate baby food was delivered to the room. This was not what we had ordered and was of 1 flavour for the entire voyage. Food designed for 4-6 months and our son was bored of it after about 3 days. It didn't agree with him and made things very difficult. Main Dining Room - First night was awful. We had been assured that a high chair etc would be provided and that service would be appropriate. There was no high chair and had to wait 10 minutes holding the baby until someone came to assist. Service was Extemely slow most night with 45 minutes between courses. Great if you have a baby! Food in the MDR was the WORST I have ever experienced in any cruise. Several meals were completely inedible. Usually came out cold, or was flavourless / drab cheap cuts. Bits of plastic found in pasta one night, deserts cheap, made both my wife and myself extremely unwell with unmentionables on several occasions. St Petersburg. Wind a solid 20knots on arrival gusts of 27knots. I kept an eye on the online weather radar and could see the predicted wind velocity for the next few days. It was Solid and to stay the same strength. At 5.30am on the first morning we were loudly awoken by the captain announcing into our rooms that we would not be able to dock. I was not surprised by this as could see the wind solid for the ext few days. However having a baby sleeping and awoken by a loud announcement was unnecessary as it was also followed by the annoying cruise director and the same announcement in Spanish. We sat at anchor drifting in amongst oil tankers and container ships. It was stressful knowing the situation wasnt going to improve yet the captain persisted promising a "window" to dock. During the first 24hrs I watched online cruise ship radar both P&0 Britannia and other smaller ships easily dock and depart. I wasn't sure what to read into this. Obviously safety being a priority I would rather not have taken the risk but Alternatives were not thought through and rude staff at the guest relations were of little or know help or comfort. The wind persisted as predicted and we continued to sway at anchor. We had now been at sea for 3 days. The captain again announced that we would not be docking in St Petersburg at 5am. Loudly waking our baby. Cruise director blethrered on for 5 minutes again. We sat for a further 4 hours until we departed for Germany which would meant another day at sea. In total we had 4 back to back sea days. No alternatives were arranged. Celebrity policy states no child under the age of 12months will be permitted to board a ship with more that 3 consecutive sea days. I mentioned this to guest relations staff who hadn't read the policy. They laughed it off and again were extremely rude, flippent and belligerent. The whole cruise went downhill from then on.. Quality of food was shocking. Especially in the MDR. I likened the spare rib to cat food and the turkey had a funny yellow tinge and Strang odor. Most meals were like warm or cold on arrival. Staff were seen to be on their phones much of the time either texting or checking internet. Many staff were seen to be working in 3/4 areas throughout the day. Again after eating in the MDR both my wife and I felt extremely ill and had long spells in the bathroom. Our baby started to refuse the food that was provided.. Only other thing he could manage was macaroni and cheese. Germany was a lovely port and was such a relief to get off the ship and experience some excellent food made by a dedicated chef (in a pub) in a lovely setting. Really didn't want to get back on the ship for another 2 days. The last two days at sea things started to run out. I think one of the freezers packed in as there was raw meat on show everywhere in the Buffet. I went to the buffet one night to try to find something that would be suitable to eat for both myself and baby. Holding my son I grabbed a few slices of greasy pizza and some ovetcooked broccoli. I then rocceded to walk past 6 officers to try and find a child seat. They watched. I eventually found a high chair outside and brought it back in, baby, plate, high chair. The officers continued to watch. I then set the plate down and attempted to put the baby in the chair. It was covered in filith. Squished strawberries and chocolate mouse from a previous little diner. Disgraceful. What a nightmare this cruise was. Complete waste of money. I would rethink about booking or cancel if you have already done so. Sillouhette has such great potential and the lower staff put in such an effort with everyone. The ship is clearly being let down my senior management who have lost thier way. The captain shows no real leadership nor do the officers. An embarrassment to the brand. Hang your heads in shame. Read Less
4 Helpful Votes
Sail Date: June 2018
We chose this cruise as we wanted to visit St Petersburg, we went for 14 nights on 23 June 2018 and were to spend 2 days in St Petersburg. Staff were fantastic, probably the best I've experienced on 14 cruises. I thought ship ... Read More
We chose this cruise as we wanted to visit St Petersburg, we went for 14 nights on 23 June 2018 and were to spend 2 days in St Petersburg. Staff were fantastic, probably the best I've experienced on 14 cruises. I thought ship itself was great and cabin quite spacious, even if some people felt it a little tired. Food was good as were shows in the main theatre. Disappointing - they just wanted you to spend, spend, spend all the time and if you were not in one of the better class cabins or a regular Celebrity cruiser you are treated like a second class citizen. Separate restaurants for those in the more expensive cabins, compliment Gary invites to events such as wine tasting and events with the officers and areas cordoned of the ship cordoned off for their exclusive use, I hadn't realised that Celebrity had a class system like this - I have never experienced it on any other cruise like this and have cruised previously with companies such as P&O, Princess and Royal Caribbean. We did not get into St Petersburg, apparently due to bad weather, which was a huge disappointment given everyone on the cruise had booked for this sole reason but it seems other ships, including a bigger one did get into port so difficult to understand why we didn't. Whilst I have cruised quite a bit and understand sometimes itineraries change there was nothing to make up for this disappointment or no alternative port, we just spent another 2 days out at sea. I will definitely not recommend Celebrity and would not cruise with them again. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose this cruise following a very pleasant cruise with Celebrity on the Equinox at Christmas and New year 2016/17. We thought the standards would be the same but what a mistake Although the layout of the ship is the same as the ... Read More
We chose this cruise following a very pleasant cruise with Celebrity on the Equinox at Christmas and New year 2016/17. We thought the standards would be the same but what a mistake Although the layout of the ship is the same as the Equinox the service and standards were certainly nowhere near as good. As we stayed in a suite we ate most nights in Luminae . The food was tasty but the selection was somewhat lacking. My wife is glutton free and on the Equinox the chef went out of his way to help whereas on the Sillouhette we never even saw the chef. The standard of service from the waiters was nearly as good but the Somelier was not so good . It was a good job we were able to use Michael's bar as this was the only bar on the ship that was able to make my wife's favourite cocktail a bbc ( Bailey's, banana and coconut). We chose this cruise mainly because we wanted to see St Petersburg and we chose Celebrity because of our very good previous experience on the Equinox. However double disappointment we never go to see St Petersburg as the ship failed to dock due to high winds and we were disappointed with the ship. Six days in ports and eight days at sea was not what we signed up for Read Less
4 Helpful Votes
Sail Date: June 2018
Our first cruise with Celebrity and most definitely our last. Embarkation was excellent. We were through check in and on the boat having lunch in about 20 minutes. I agree with another reviewer about the printing of the sea passes - it ... Read More
Our first cruise with Celebrity and most definitely our last. Embarkation was excellent. We were through check in and on the boat having lunch in about 20 minutes. I agree with another reviewer about the printing of the sea passes - it was very poor quality and by the second day had rubbed out almost completely. We had to get a sticker put on so that the bar staff knew we had a drinks package. Get a better printer! The room was disappointing - reasons below in the 'cabin review'. The entertainment and activities onboard were very hit and miss - unfortunately mostly miss. The magician was good as was the Freddie Mercury tribute. The most disappointing aspect were the 'comedians' and the production shows. The performers themselves are all very talented but the shows themselves were rubbish. After the first show, I could tell you exactly what would happen in the second and third shows (different shows tho apparently) - similar music, same dance moves, lack of story or drive, predictable and overuse of the rising stage.... I felt embarrassed and sorry for the performers. Celebrity need to seriously invest some money in their entertainment - either employ better writers or get the rights to established shows. Perhaps a play one evening, a musical another evening etc etc. The 'speaker' had interesting topics but I find it very hard to believe that he is a professional. He would spend half the time going off subject and getting flustered. Food was average and very similar throughout the cruise. The set meal times in the main dining room felt very old fashioned and the portions were very small. If you weren't hungry at your set time then you either had to miss it, go and eat anyway, go to the buffet for the same thing again or (and I believe this is what Celebrity want you to do) spend money for the 'specialty' restaurants. Having been on other cruise lines, we are used to having numerous 'free' restaurants to choose from - a Chinese, a 'pub', an Italian etc. The formal evenings felt old fashioned. About four or five days before the cruise ended we noticed the food in the buffet started to 'turn' - the broccoli was yellow for example but it continued to be served up for the rest of the trip. The highlight of this cruise was to be St Petersburg. Due to high winds we were unable to make the journey into the port because of the size of the ship. We sat outside Russia while other smaller ships went past into port. Why does Celebrity not make this clearer when booking??? In future we would never book on a ship of this size to try to avoid this problem. The staff were apologetic but no compensation was offered at all. Port fees were refunded (about $25pp) but that was it. Come on Celebrity - treat your guests with some respect and offer some kind of goodwill gesture! Instead we had to sit at sea and put up with more 'come and look 10 years younger by giving us $500' activities..... There is no doubt more I could comment on but that's enough for now! Overall, we would not sail with Celebrity again. There are many far superior cruise lines out there, NCL, P&O to name just two. Celebrity need to up their game. Read Less
6 Helpful Votes
Sail Date: June 2018
My wife and I picked this cruise to go to St Petersburg, like many others on the cruise. Unfortunately the St Petersburg visit was cancelled as the Captain proclaimed that the winds were too high for a large ship. This surprised me. I ... Read More
My wife and I picked this cruise to go to St Petersburg, like many others on the cruise. Unfortunately the St Petersburg visit was cancelled as the Captain proclaimed that the winds were too high for a large ship. This surprised me. I am a former Royal Navy ship captain and to my trained eye the wind was only about 20 knots with gusts up to about 35 knots. If this is sufficient to stop a large ship entering St Petersburg then there should be a clear warning at the time of booking that Solstice class ships are wind limited for entering St Petersburg. All other cruise ships that were visiting at the same time successfully managed to enter the port. The cancellation of the St Petersburg visit meant that the ship spent 7 of the 13 days of the cruise at sea! Far too many. Celebrity offered the passengers no compensation and did not offer to help with any out of pocket expenses that passengers incurred as a result of the change. Itinerary apart, the ship generally delivered. Strengths were comfortable cabins, excellent shows/entertainment, excellent but expensive speciality restaurants, good cafeteria, and first class service from the staff. Weaknesses were poor (pre prepared) food in the main dining room, constant sales pressure, a poor 'guest speaker' who had very limited knowledge of the subjects he lectured on, and a. complete lack of empathy from Celebrity on the impact of the itinerary change. Read Less
2 Helpful Votes
Sail Date: June 2018
The main reason for choosing this cruise was to visit St Petersberg so extremely disappointed to be advised that the ship could not get into port due to the high winds. The ship then spent 2 days anchored outside of the narrow channel ... Read More
The main reason for choosing this cruise was to visit St Petersberg so extremely disappointed to be advised that the ship could not get into port due to the high winds. The ship then spent 2 days anchored outside of the narrow channel waiting for the weather to improve. It was very frustrating to see larger P & O ships leaving the post without issue. Our main complaint is that a warning should be attached to the cruise advising that due to the size of the ship and weather conditions in the area it may not be possible to reach St Petersberg, armed with this information we could have made an informed choice and probably would not have selected this cruise. As this was the main reason for most people selecting the cruise and left us with far too many days at sea I think a refund is due to all passengers or a reduction on any future cruises. This was our first time on Celebrity, the service was excellent, the food was very good, drinks expensive, entertainment - guest entertainers especially Claire Maden were excellent. The entertainment itinerary during the day could be improved - more quality speakers. We enjoyed the dance classes but this took place in the atrium where there was not sufficient room - the staff were excellent and everyone really enjoyed it - please move to the bar with the dancefloor. We would consider cruising with Celebrity again but would warn all travellers about the possibility of not reaching the highlight of the Baltic cruise! Read Less
11 Helpful Votes
Sail Date: May 2018
We are experienced cruisers, with Elite status at Celebrity. This time we were on Scandinavian and Russian capitals cruise on Celebrity Silhouette, sailing roundtrip from Southampton. The weather was, beyond expectations, sunny and in most ... Read More
We are experienced cruisers, with Elite status at Celebrity. This time we were on Scandinavian and Russian capitals cruise on Celebrity Silhouette, sailing roundtrip from Southampton. The weather was, beyond expectations, sunny and in most places warm enough to enjoy outdoors. ITINERARY We stopped at Copenhagen (overnight), Tallinn, St Petersburg (overnight), Helsinki, Stockholm, and Warnemunde with five sea days. In all ports we were on our own. In Russia we hired a private guide for the two of us and did not regret it at all. The insanity with ship excursion prices continues, and we just ignored the ship’s tours, including “attractive” offers from the excursion desk during the cruise. Europe, for one, is quite organized to travel on your own, which we did, and thus saved a ton, comparing to similar tours from Celebrity. Five sea days were good to have, especially two back-to-back before disembarkation, which gave ample time to relax after impression-packed five day stretch of ports. I wish that St Pete would have been the last, because it was just unfair for Helsinki to be the next after St Pete to visit. Only Stockholm perhaps was able to compete with grandeur and glory of the former Russian capital. The passage to Stockholm, maneuvering through the narrow channels between islands, small and large, was an unexpected treat both early morning and late evening. The closer to the North, the shorter was the night, and this was also a fun part of the trip. Copenhagen and Stockholm were au par, as were Tallinn and Rostock/Warnemunde; first pair reflecting splendor of old capitals, and the latter – rich history of medieval cities. I felt odd in Helsinki, to be honest. It did not impress me at all, and placing it after St Petersburg doomed our hopes to see a capital of Finland. SHIP This is where I personally feel that things could have been far better. I love S-class ships, we sailed on all of them except Reflection, and multiple times. Second time on Silhouette wasn’t that good at all. The ship is really in the need of refurbishing, and a serious one. While public areas were updated for sure, the staterooms – based on the one we were staying at – definitely have to be fixed. “Soft” spot of all S-class ships is the wardrobe doors, which were misaligned from day one (they were fixed on our request in the next day after embarkation, but it required the balanced and gentle handling to keep them on the rails). I will attach a few photos of the stateroom bad appearance, and just do not take me wrong: these are not some single stateroom deficiencies, these are signs of tired and heavily exploited ship; we cruised well enough to differentiate a single accidental spill on the sofa cushion from soiled and stained fabric, which color is hard to recognize after so many fluid spots… We ended up covering the sofa with grey pool towels. The separating glass panel on the balcony got loose at one or two bolts, and its rattling sound at heavy winds overnight eventually become my lullaby. The list can be expanded, but I don’t want to create an impression of nitpicking, I have seen in my life hotel rooms of far worse conditions for higher pricing. I am just saying that there is a weird contrast between (either still good or redone) interior of public rooms and heavy wear and tear of private cabins. I may assume that the upper deck folks have their rooms already fixed, but in the case of our B2 balcony stateroom it was disappointing to see these signs. SERVICE One of the bright spots (with painful blemish, I will return to this later) of this cruise was a consistent and professional service on all levels, from the master of the ship to the last person we saw when leaving – the security officer at the checkpoint. One of the reasons why we continue returning to Celebrity ships is their people. I purposefully do not want to mention names, because we see these names a lot in our reviews (waiters, attendants, bartenders, chefs etc etc) and each and everyone of them deserves only heartfelt words of gratitude for their service. Bad thing – which actually happened to me the second time on Celebrity ship – is related to the quality of drinks in the bars. We are holding Elite status, with one of the perks being free happy hour drinks from 5 to 7 pm at the Sky Lounge – a nice feature until this last cruise, where instead of having unlimited number of pours (although in the limited assortment of cocktails, wine and liquors) at one place, the Sky Lounge, Celebrity had decided to limit the number of drinks for Elite level folks to three only. You can enjoy them in any bar on the ship, but from 5 to 7 pm. I am unhappy with this cut, I am not binge-drinking during this happy hour, but every now and then I can have more than three, and of different variety. However, with my wife sipping only one drink before dinner, I can enjoy hers as well, so it is not a big of a deal. What was really frustrating is that I found the quality of drinks being bad, specifically, Courvoisier cognac. I drink almost exclusively cognac and have developed – being a chemist of over 40 years of professional experience – a precise and accurate sense of odor and taste of this type of liquors. One of the nights I was served a shot of cognac that reeked cheap brandy smell, as if the cognac was diluted on purpose with cheaper stuff. I went with the glass to the talk to the customer relations, and they sent to me an Assistant Chief Sommelier (or something of that level, can’t remember his badge). He was initially defensive and firm, but once I offered to perform the test – he brings a brand-new bottle of Courvoisier, and we compare the quality of the drink in my hand and the one from freshly opened bottle; if there is no difference in his opinion, I pay for the whole new bottle! – he agreed to do that. Naturally (I had no doubt), the drinks were different and not in the favor of the one I questioned. He promised to investigate this incident. His main theory at the time was that the person tending to me mixed up the bottles – but I told him that there is no other flavored liquor in the limited menu for happy hour, except Courvoisier… In a couple of days, I had another shot of cognac, now at a different bar, at Sky Lounge, and the bartender poured it in front of me, from the right bottle. I sniffed it and instantly felt the same foul cheap booze odor. I was very upset. Luckily, the very same officer came to me when I was about to go again to the customer service! I gave him the glass to identify the drink; it took him almost 45 minutes and three different (!) bottles of cognac being brought from different bars to admit that indeed they are different – the one that I was served that evening at Sky Lounge was again a mix with something of lower end brandy or whiskey, and only a brand-new bottle, that he opened, was of good quality… Look, I know that things like that happen often at the bars where the staff are taking advantage of the drank patrons, but this is a cruise ship, and the one that claims to be of higher end at the seas. Anyway, the officer had offered me a full new bottle of cognac for inconveniences, but I said that this is not a personal matter of me being fooled – if Celebrity strives to keep up to its reputation, this case has to be investigated thoroughly. It was the day before last of the cruise, and I haven’t heard from that gentleman anymore. I feel bad that things like that happen onboard of the Celebrity ship, we have been loyal to the company for many years, ad spent quite a bit of money buying these cruises from Celebrity, so one has the right to expect an adequate quality of not only of service (which we had t this cruise on high level), but also with the rest – the food, the drinks, the entertainment, the excursions etc. Silhouette 2018 - shadow of Celebrity's past glory (part 2) FOOD Here again, the quality of the food onboard Silhouette was worse than in the past, and worse than on Millie where we sailed with her a year back. We used main dining room, and the quality of the food there was sub-par to say the least. We usually take one meat-based and one fish-based entrée and share it. During this cruise, only one night out of 14 (!) the fish entrée was good. Meat entrees were better, but again, very inconsistent. Desserts were mostly good. After one disappointing dinner we went up to deck 14 and checked the evening menu at buffet. It was actually not bad, if not better than in the main dining room… What was quite nice – lunch buffets, especially when they served European-themed cuisine. We had a lot of Brits on this cruise, which is expected as the sailing was a roundtrip from So’ton, and breakfasts and lunches were clearly catering to their tastes (we even had an electric tea kettle in the stateroom this cruise; not sure if this was a gesture to please tea-drinking folks or would it be now in Celebrity ship staterooms all the time). A bit of a strange and unexpected feature, associated with the prevalence of Brits, was their tendency to stay after the breakfast quite longer (drinking tea, socializing, reading…) – it was hard to find a spot for eating breakfast, which normally is not an issue at S-class ships eateries. Surcharge for the specialty restaurants has already gone to 50 USD pp, which I personally feel an outrage considering that the entrée quality there was definitely not worth 100 EXTRA dollars for two. I cannot understand how this continuous increase of specialty restaurants surcharge is rationalized by Celebrity. It escapes my mind. INTERNET This cruise, a new high-speed internet was offered by the ship, and I have seen people purchasing it. I can’t understand why the cruise companies continue ripping off the passengers when there, outside their ships, there is the XXI century in its prime and everywhere on the Earth the cost of communications goes down, while quality and speed do increase. It is almost as if they have a secret society, where no one is allowed to be modern, or has to pay a hefty price to be modern (with this new high-speed feature that again costs an arm and a leg and even a belly…). Yes, I may rationalize that when the ship is at sea, the satellite communication may go slow and may cost more, but when docked in ports, why on Earth would they not offer a locally driven service?? All it takes is a few steps off the ship, and you see their own crew members tucked in every corner of the terminal, using local FREE Internet, but not on the ship itself. This is plainly outrageous – particularly in Europe, where free wi-fi is literally everywhere. CONCLUSION I understand that there are very few positives reflected in this review. It is not because I was bamboozled with the (still) lack of reliable and cheap Internet, or upset with cheating on drinks, or disgusted seeing “bodily fluid” traces on the sofa or even on the curtain (! – check the photo!). I love Celebrity cruises. I am loyal to their high level of service, to their crew members, to their officers, who do their job at the best level. But it is time perhaps to take a look around. Other lines are catching up. With millennials not willing to travel much and far, what would be left for ever-increasing competition at the seas? Think… Would we travel again with Celebrity? Probably. There still some perks left for the Elite level (we love breakfasts in the Tuscan Grille, for one). We would be curious to check the Edge, see if it lives to the hype around it. I personally not a bitter and grudgy dude, and I rarely write reviews or comments of negative type, but this time it all accumulated, and even if I sound that way, it’s because the total impression balance for this trip wasn’t sitting well with us. Read Less
10 Helpful Votes
Sail Date: May 2018
Having cruised enjoyably on 2 other Celebrity ships we didn’t expect to be SO disappointed with our trip around the Baltic on Silhouette. We assume some of our observations are due to cut-back - if they are not then RCC should be ... Read More
Having cruised enjoyably on 2 other Celebrity ships we didn’t expect to be SO disappointed with our trip around the Baltic on Silhouette. We assume some of our observations are due to cut-back - if they are not then RCC should be ashamed of themselves. Inside cabin was spacious and we even didn’t mind the noise of the service lift behind our headboard. Our cabin steward was wonderful and nothing was too much trouble. This is as we expect from Celebrity. However we did have to ask for a laundry list and bag - not standard in cabins. The staffing in the bars and lounges was dire in terms of numbers - too few everywhere. No nibbles unless you asked and the cost of the drinks was unrealistic-suggesting that they want you to buy packages - no real savings there unless you’re a fish. The Sky Lounge was frequently used for ‘private events’ when we were cleared into other areas of the lounge and the request to do so was not always kindly. The specialist restaurant food was excellent. The main restaurant food was so-so, not as good as before by a long way. The Tuscan Grill was possibly twinned with the moon - no atmosphere, but like alll the restaurant staff, including the main restaurant, theirs were first class. When the weather was poor (and we were so lucky with calm seas and lovely sunshine) the self service restaurant was a bun-fight. The food there was variable but great if you liked melon. Choose your trips carefully - if it includes a meal we would avoid it. Celebrity need to ‘secret squirrel’ the restaurants on shore. If you wish for peace and quiet - don’t try the library - opens out to the main lift shaft and all the noise comes up from the floors below. Finally, to see concierge cabins advertised just a week beforehand and outside cabins with Drinks packages for less than we paid for a no frills inside cabin was a further irritant as we were told we couldn’t upgrade. We find it hard to believe that first time cruisers get FAR better deals than Captains Club members. We hate writing disparaging reviews but we feel we have been taken advantage of. We are sailing on Azamara in September, we hope that hasn’t deteriorated since our last trip with them. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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