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1 Helpful Vote
Sail Date: July 2015
You more likely have seen the complains on boarding in Amsterdam, well add me to the same complain, a terrible performance, there is no excuse, I read here that is because of the British agents. I don't know who initiated this but one ... Read More
You more likely have seen the complains on boarding in Amsterdam, well add me to the same complain, a terrible performance, there is no excuse, I read here that is because of the British agents. I don't know who initiated this but one thing for sure this was a terrible performance then to top it of we had to surrended our passports can you see the problem we where roming around UK, Scotland, Belfast, Ireland with out passports we got the passports back the last day visiting Ireland. I can see some disastrous situation here, can you not? Then the stupid company decided to cancel a port in order to golfers enjoy the stupid British Open, where many didn't visit (Golf) the 3rd day in Edinburgh in order to avoid seen no see the end. So 2/3 of ship had to miss a port for the stupid actions made by Celebrity, No wonder it it calla cruise Line, because of lines for everything lines to take the tenders lines for the restaurants, lines for the shuttles, lines to return to the shuttles, lines to board the ship etc. etc. etc. Then we found out that two tenders had mechanical problems I am glad we didn't have an emergency, just to place 4 tenders in the water took them 30+ minutes, can you imagine this in a emergency. Then because of weather we had to arrive a day before to Amsterdam and it turn out that it was not a problem with the weather either, so another lie from the captain or a precaution? I had travel with celebrity a lot, this is the first time anything like this happen, so I just wounder if celebrity is turning into a bad cruise liner. I complain; they sound sincere, they insult me with a offer of a few coins to forget a bad embarkations, problem here and there, lines and lines, missing port by a capriciousness situation, etc. Of course I refuse; I complain because I though I care to continue traveling with Celebrity but I guess they think that a few coins here and there will solve their problems they had a problem and they didn't want to admitted. Read Less
1 Helpful Vote
Sail Date: April 2015
Our first time on Celebrity cruise line and I would cruise with them again. The Silhouette was definitely a great choice for celebrating our 25th Anniversay. It was more for adults with very little children aboard. The food was great, ... Read More
Our first time on Celebrity cruise line and I would cruise with them again. The Silhouette was definitely a great choice for celebrating our 25th Anniversay. It was more for adults with very little children aboard. The food was great, really good specialty restaurants. The Veranda balcony was very nice and comfortable. The entertainment (shows) and bars were great. The cruise director was amazing with tons of laughs all week. The indoor solarium ( pool) was so relaxing and the staff onboard was superb. The itinerary was great , Jamaica, Cozumel, Haiti and grand cayman ... Loved every minute of it . Read Less
1 Helpful Vote
Sail Date: December 2014
Our first cruise on a Solstice ship. Last Celebrity cruise was the Venice to Barcelona on the Millenium 10 years ago. Since then RCI [almost Diamond plus members], Princess, Holland America, NCL [my only other negative review] and most ... Read More
Our first cruise on a Solstice ship. Last Celebrity cruise was the Venice to Barcelona on the Millenium 10 years ago. Since then RCI [almost Diamond plus members], Princess, Holland America, NCL [my only other negative review] and most recently a few cruises on Carnival. The good: -we had dinner at the Lawn Club Grill the first night. Excellent and a nice experience. The Lawn club itself, with real grass, is a huge and ill-conceived waste of space and was sparingly used by a few people playing bocci ball, and a couple sun bathers. -The shows. Probably overall as good or better than any cruise we have been on. The cast of singers and dancers were excellent as were the productions. The ventriloquist, Garth Oliver, put on a great show. The two female name entertainment were outstanding--one from the London Stage, Lindsay Hamilton, and the other, Clair Vinkestein, a finalist in Holland's got talent who also played piano. -the food in the MDR for diner and the Lido buffet for lunch was slightly above average. The outdoor burgers were excellent. -the ship was clean and attractive. The bad: --we had a balcony cabin in the bump-out section. We were amazed at the lack of storage space; few drawers; small closet. Very poorly designed. --This was supposed to be a Caribbean cruise. There was no Caribbean music at the sailaway, and no decent music on the pool deck for the first three days. It was dull. The two lead singers of the 4 piece band were sick before the cruise even started and were quarantined. No excuse. Celebrity had 3000 people coming on this ship and had no contingency plans?? People get sick or are in car or other accidents. RCI and Celebrity get their entertainment from Miami. They have no back up where they could make a call and get at least a small band on standby ??? they did not want to spend the money, and I wont ever again spend my money for their cruise line. There was a large group of singles, more than 150 people in a group organized by another travel agency who were saying at the pool area and on the promenade deck that this was the most boring, worst cruise they had ever been on. They didn't even use a DJ at the pool to play Caribbean music. Of course , this affected the virtually non-existent dancing in the evening to live music because there was nothing worthwhile in the evenings for the first three nights. I don't even recall music in the atrium before the 6pm dinner when people like to dance. There was a jazz band, but we are not into jazz. If I wanted a jazz cruise i would pick a jazz cruise. They had a young and and woman--he played the guitar. They were at the pool deck and were essentially lounge singers. The were not bad, but they wouldn't make the cut at most local lounges/clubs in the d.c area..There was a guitar player, who played at the pool deck on occasion and at the bar on the very aft of the ship. He was ok, but again, Celebrity purporting to provide entertainment for 3000 people on the cheap. There was NO PIANO BAR. THIS IS THE FIRST CRUISE i HAVE EVER BEEN ON WHERE THERE WAS NO PIANO BAR. Many people like to stop by the piano bar as a diversion and just to listen for a while and maybe have a drink. Some like to hang around and sing along. The cruise director told be they haven't had a piano bar for two years. How much money did you save Celebrity by not doing this either? wish I knew this before I booked Celebrity. The engine problems--They had to cut out a port because of a problem with the engine, and they had to stay below a certain speed..however they have known about this problem since August. They cut out the port not because of having to return to ft Lauderdale b/c of a medical emergency with a passenger. We were notified a few days before the cruise that they were cutting out San Juan because of the problem with the ships speed. This was weeks after they were aware of the engine problem. So, it meant only two ports in a 7 day cruise. But the medical emergency, which delayed sailing for an apparent 7 hours, caused them to substitute San Juan for St. Kitts. Many people selected this cruise because it stopped at st kitts. They gave a $100 OBC. Wow. They didn't give people a choice of changing cruises when they well knew long beforehand they would only do two ports. They got their money for the cruise. This time. More evidence of bad management: We almost always book and inside cabin for Caribbean cruises because we have done so many of them and we use the cabin primarily to sleep in. But this was a very special birthday. One the best parts of a balcony cabin is having room service breakfast on the balcony, which I save for the second last day. I left the card for our order on the door for an 830-9am breakfast. it didnt come. So we went up to to the Lido. When we got back there was the breakfast in our room after we already had breakfast. Turns out, they set the clocks back an hour over night. There was not an announcement over the PA the day before nor by the cruise director at the end of the show the night before to set the clocks back. First cruise I have ever been on where they did not do this, including two transatlantics, where they did it everytime there was a clock change. The hotel director told me there was a notice on the front page of the activity sheet they leave in your room the night before. In the lower left hand corner of the front page there was mention of the time change. We get this as we are coming to bed, and if we look at anything, we look at the inside where they list the activities for the next day, and do not scour the front page at midnight for the fine print By and large there was not an upbeat attitude by the staff wherever you went. This is a reflection of the management of the ship, and it starts with the hotel director. Only recently have I started to do Carnival, at less than 1/2 the price and found a totally different attitude, much better overall live entertainment, and the food at least as good in the MDR. They know how to run a ship. I discussed the problems with the hotel director but found him unctuous. Turns out, he had previously been a hotel director on NCL.   Read Less
2 Helpful Votes
Sail Date: December 2014
We embarked on a Celebrity Silhouette holiday cruise December 27, 2014 because we trusted Celebrity to provide the luxury accommodations and the great food we have come to expect from Celebrity. Unfortunately, the accommodations were not ... Read More
We embarked on a Celebrity Silhouette holiday cruise December 27, 2014 because we trusted Celebrity to provide the luxury accommodations and the great food we have come to expect from Celebrity. Unfortunately, the accommodations were not luxurious and the food was substandard. Certainly NOT the good food we have experienced on our previous Celebrity cruises. My wife and I are special event professionals who have been leaders in the international events industry. We owned our own company and held CMP and CSEP certifications. We have worked in the events, hospitality and food service industry for many years, so we know exactly what should be the proper standards. When we first sailed Celebrity on previous cruises, crew and officers enthusiastically and proudly pronounced that the "X" on the ship stood for "Exceeding Expectations." This time Silhouette failed to even MEET expectations. On all our earlier Celebrity cruises staff smiled and proudly proclaimed "It is my pleasure to serve you." We were made to feel sincerely appreciated. On this cruise, we were made to feel like staff was doing US a favor. Service was slow. Bartenders were rude. Celebrity boasts of attention to details, but instead has allowed standards to slip. No staff member saying ever once saying "It is my pleasure to serve you." They are not the same cruise line we have known and recommended to so many people. Entertainment in the theater was on par with a high school musical. Music in the bars was no better. Night life was dull and unexciting. Boring cruise. We were actually glad when it was over. After planning the trip, paying in advance for the cruise, booking air and hotels, we were informed at the last minute there was a ship's mechanical speed problem that resulted in cancelling a stop in San Juan. Since we were notified only at the last minute, there was no opportunity to cancel or change plans. They offered only a $100 credit to our on board account. This was not an acceptable offer, but we were at their mercy. If Celebrity really wanted to "Exceed Expectations," they would have done more. Everywhere we went, they were trying to nickel and dime us and to sell us something. Most of it was cheap junk. Some was expensive and overpriced. There were a number of stateroom issues. Our towels were threadbare, frayed with threads hanging... such as you would find in a rag bin and use to polish your car. You would never provide them to your guests at home. Our stateroom table was scratched and worn out looking, like 2nd hand furniture in a used thrift store. Carpet, sofa/pillows tired and dirty. Legs of our stateroom chairs scuffed and scratched. Shower ceiling vent rusted and stained. Two dresser drawer fronts literally fell off and went unrepaired for three days until we complained. At a Captain's Club function, my wife and I were seated at a table with another couple whom we had never previously met. We started talking and they were experiencing similar issues. At this Captain's Club function, we (both couples) reported the stateroom's problems to the Housekeeping Officer who happened to be in attendance. Instead of apologizing for our bad experiences, she seemed annoyed and irritated to have to hear our problems. She did not ever personally follow up with us after that initial meeting. That says it all. Upon escalation they should have received executive attention. Potential issues should be detected and addressed through regular inspections by staff and resolved before they are problems for guests. Guests shouldn't have to complain to get things fixed that should have already been handled. Disembarkation was an ordeal. It was quite a workout. Dragging all our luggage, standing in long lines. Herded like cattle. Celebrity is not the same cruise line it used to be. Could it be that they are now owned by Carnival? The food in both the dining room and buffet was substandard. Celebrity used to brag about how great their food was. Emphasis on the word Was. Celebrity's overall standards have slipped dramatically. We expected better. Read Less
2 Helpful Votes
Sail Date: December 2014
How disappointing to plan a cruise, book the flight, arrange the time off, make arrangements at home so you can leave for a week of sun and sail to get on a ship that doesn't work! Did Celebrity care about the 2000 passengers that ... Read More
How disappointing to plan a cruise, book the flight, arrange the time off, make arrangements at home so you can leave for a week of sun and sail to get on a ship that doesn't work! Did Celebrity care about the 2000 passengers that did this, who worked hard all year to be able to take this cruise? No I don't think so. Apparently this "propeller" problem has been going on since June. But we or rather I-I assume all other passengers received the same email I did-3 days prior to leaving that there are problems with the propellers and we won't be able to make all our ports. Huh-I should have looked at cruise critic prior to booking this sailing nightmare. Because in black and white on a number of reviews it shows this has been an ongoing problem and Celebrity was missing all kinds of ports. So this is problem number 1. This problem of course let to the ship being extremely rocky and a lot of people were suffering from the motion issue. Despite the propeller issues and let's say that never happened let's look at everything else. This was a Caribbean Cruse yet no Caribbean music. By the pool we listened to a man and woman who were tone deaf and definitely off tempo sing songs like "Ben" and "Afternoon Delight"!!! Where were we. People around the pool discussed this daily. ENTERTAINMENT: Not so good and not so much. The evening shows were like a high school musical. The late night comedy was OK. Nothing really to get excited about. The ship pretty well shut down by midnight. Other ships I have been on had some kind of disco or pub that went later. The first night in the sky lounge the group singing sang 2 songs and packed up. Apparently they were sick!!! Nice-the cruise line lets staff on board they know are sick. DINING: Without a doubt the worst food on any cruise line. Virtually no selection in the dining room and the food was bland at best. the first night was the best-prime rib. It went downhill from there. I think they do this so people will book the other restaurants. The buffet was ok. Same thing every day CONCIERGE ROOMS: ???????????? I am still trying to figure out what I paid for here. Express luggage delivery-NO-Got mine at 6:30 pm supposed to have no later than 2:30 pm, flowers in my room-NO-not that that alone would have changed my opinion of the cruise but when you put everything together and you finally see the deceipt of Celebrity-this is when one gets a bit upset, The only thing I know I got that the list gives is a bottle of wine that the room attendant never put in ice unless asked. DRINK PLAN: So Celebrity is owned by RCCL and I was recently on a RCL cruise in the spring. I was shocked at the difference in the price of the drink packages. I will lay it out here for you. RCL: Ultimate $55 per day USD includes 15% gratuity-this package gives the customer the combination of all the packages, includes special coffees, all bottled waters and sodas, freshly squeezed juice, cocktails and wines by glass and discount off bottled wine Premium $49 per day USD includes 15% gratuity-this package includes bottled still water, sodas, cocktails up to $12 and wine up to $12 CELEBRITY: Premium $59 per day USD PLUS 15% GRATUITY = $67.85 PER DAY USD. so this package is $12.85 per day more than on RCL. Classic $49 per day USD PLUS 15% GRATUITY = $56.35 PER DAY. this package includes cocktails up to only $8 (RCL package includes cocktails up to $12) and wine up to $9 This package is $7.35 per day more than RCL but includes much less I know that Celebrity is supposed to be a step up from RCL but I don't think I'm stupid enough to believe that a bottle of Gin or Wine or Rye or Vodka costs Celebrity more thank RCL. Also I don't believe that the mix costs any more. This is just a plain rip off. with RCL I was able to purchase the Premium Package at $49 per day and I was never charged extra for anything I ordered-therefore everything fell in the $12 category. On Celebrity you really have to get the Premium i you are going to have any cocktails. Don't mistake the Premium on RCL as being the same as Premium on Celebrity. OVERALL SHIP: BORING! NOT MUCH GOING ON. STAFF: wonderful and work hard. The week I was on board the staff took their share of complaints because of what Celebrity decided. They didn't deserve to work under those conditions. This is just a case again of Corporate Greed. I also blame my Travel Agent for booking this-they are a Travel Agent-If they are good at their job one would think they did their due diligence-after all this problem didn't start 3 days prior to our cruise. They booked people on this sailing piece of crap and collected their money. Read Less
1 Helpful Vote
Sail Date: March 2014
This was my first cruise and I was traveling with two other women who are both avid cruise fans. My husband and I prefer independent travel but he wanted me to experience a cruise sans him! One of the women is a leg amputee so much care ... Read More
This was my first cruise and I was traveling with two other women who are both avid cruise fans. My husband and I prefer independent travel but he wanted me to experience a cruise sans him! One of the women is a leg amputee so much care was taken in deciding on the stateroom. We chose Concierge Class (AC). The room did accommodate her needs. After reading all the fluff about the concierge class I expected just about the best of everything a cruise had to offer. There was supposed to be a pillow menu - we never saw one. The fruit was fresh on day one but after that uneaten fruit was just turned over and not replaced. The so called fresh flower arrangement consisted of a single stem of alstroemeria stuck in a vase which had holes for three stems. There was supposed to be an extra hand held hairdryer but when we asked the room attendant where it was located he said none of the rooms had more than one dryer. The fact that there were three people in the room just didn't register with the staff. There were just two sets of towels, two bathrobes and even when ordering room service for three - silver and napkins were always provided for two. But the worst misconception was the accommodation for the third person's sleeping arrangements. Pictures showed a sofa which could be made into a bed. When we walked into the cabin I saw a corner seat - no sofa - and that was indeed what became the most disgusting bed I've ever seen. When made up the mattress was hardly six inches off the floor. This was where a 71 year old had to sleep for a week. The difficulty of getting up off the bed was totally unacceptable. The bed was never put back to into a seat for the day during the entire cruise - just this bedding mess lying on the floor. Why did she have to pay a premium price for such a disgrace? The dining room experience was something that totally blew my mind. There must have been a bean counter for every plate that left that kitchen. Many nights there were very few people in the dining room and the reason for that became very apparent. There just wasn't enough food. I'm sure many of the men went to the café as they wanted to eat. One example - pork loin with butternut squash and red cabbage. There were five slices of pork loin the size of a silver dollar and maybe a quarter inch thick served with possibly a quarter cup of red cabbage and what I'd call a drizzle of butternut squash (no more than a tablespoon). This was the main course. There must have been a great sale on carrots and green beans as every night most of the dinners were served with these two vegetables. Room service was another joke. Two days we ordered breakfast. Both days it arrived a half hour later than we had requested and was always setup for two people. The hot items arrived so cold both days that we just gave up on that option. The Oceanview Café did provide a dining area where one could find something appealing to eat. As funny as it sounds my favorite foods were the crusty breads and the frozen chocolate yogurt. The shore excursions we took turned out to be another way to glean the pockets of the tourists. I'm still shocked at the experience I had in Jamaica. One of the stops was at a nursery school. I'm sure the children had been taught to come running when the buses arrived. We were encouraged to interact with and pick up the children. I felt just as though it was a zoo with children performing instead of animals. These children were being exploited and who knows if a sex offender might have been in the group - probably not but who knows? And yes at the end of the tour the old woman who was the supposed founder of the school was looking for money to fix the ceiling. The entertainment was not my style. I'm sure it appealed to many but I found it old and boring. Will I ever cruise again - probably not. Celebrity Cruises did not deliver for me!!! Read Less
1 Helpful Vote
Sail Date: March 2014
It has been a week since I returned from this cruise and the more I think about my experiences the more upset I have become. This was my first cruise ever. Three women shared our cabin and their ages were 56, 66 and 71. The other two women ... Read More
It has been a week since I returned from this cruise and the more I think about my experiences the more upset I have become. This was my first cruise ever. Three women shared our cabin and their ages were 56, 66 and 71. The other two women are avid cruisers and have travelled on several other cruise lines. One lady is a leg amputee so much care was taken to choose accommodations which would be comfortable for everyone. We chose a AC Concierge Room on the Sky Deck booked through Travel Associates out of Boston, Massachusetts. From everything we and the travel agent could discern from the information provided by Celebrity, this cabin could easily accommodate three people. Pictures showed a queen size bed which could be separated into two beds and a sofa bed. We were shocked the first time we opened the cabin door that there was no sofa bed as pictured. Instead there was a corner cushioned seat which we later we learned turned into the third bed. A wooden frame was placed on the floor and the cushions fit into this frame. A piece of foam rubber was placed on top of the cushions and this was the mattress. The completed bed was hardly 10" off the floor. This was where the 71 year old woman had to sleep for the week. No one should have had to struggle to get in and out of bed the way she did. Why was there no warning about this unusual bedding configuration? It might have worked for a child but not for an adult. Having chosen Concierge Class what we expected and what we got for the extra money was a joke. The pillow menu never appeared. There was fresh fruit on day one but after that the uneaten fruit was just turned to make it look fresh. The fresh flower arrangement consisted of a stem of alstroemeria which remained for the entire week, wilted and leaned to right before the cruise was over. Not pleasing in my sight. There was supposed to be an extra hair dryer but when we questioned the room steward he said all rooms had only one. No more! For some reason the staff could not comprehend that there were three people in cabin 1026. Towels, bathrobes, glasses, and bath amenities were always setup up for two. There was just one beach towel. Even when ordering room service on the interactive TV for breakfast and specifically entering service for three, the silver and napkins always arrived for two. Breakfast arrived a half hour later than we had requested both days and we finally gave up as nothing was right and the hot items were too cold to enjoy. Dining in the Grand Curvée dining room was an eye opener as to just how much the illusion of substance was being carried out. Even the smallest eater could not have been satisfied with the portions served. I think this was a ploy to force passengers to eat in the specialty dining rooms. Heaven forbid if a person didn't like green beans and carrots as these were served with most entrées every night. We finally asked if there wasn't some other choices for vegetables and were brought a bowl broccoli served family style for two nights. The Oceanview Café did have a good selection of food and the crusty breads and frozen chocolate yogurt were my favorites. The land excursions were not at all what I expected. They were a chance to glean the tourist's pockets once again. In Cozumel the Living History-Mayan Traditions and Island Tour was nothing more than an area setup for tourists - not an actual Mayan town. My biggest concern was The Heartbeat of Jamaica-Discover Falmouth Tour. At one of the local churches a woman standing at the exit tried to force each person to make a donation before she would let you exit. My biggest concern was a visit to a nursery school. We were encouraged to interact with the children, pick them up and play with them. It seemed like going to a zoo and playing with the animals on display. The children were being exploited and who was to say that a child molester might not have been in the group. The teachers had no way of knowing . Why take the chance. Of course this whole experience ended with a pitch for funds to fix the ceiling in one of the classrooms. As for the entertainment - I found it old-hat and boring. This cruise was not a pleasing experience. It was overpriced for concierge class service we didn't experience. It appeared cost cutting measures were in place at every turn. The psychology was just to provide a little less so you would spend more for what you really wanted. Attention to detail was totally lacking! My new name for my experience was THE ILLUSION OF SUBSTANCE CRUISE!!!   Read Less
1 Helpful Vote
Sail Date: January 2012
I booked this cruise with my sister as a getaway to recoup and relax from our everyday stresses. It had a few moments of relaxation but far more moments of "What are we doing on this cruise?" At first glance, the Silhouette ... Read More
I booked this cruise with my sister as a getaway to recoup and relax from our everyday stresses. It had a few moments of relaxation but far more moments of "What are we doing on this cruise?" At first glance, the Silhouette looks like a beautiful ship, but on closer inspection it fails to please in so many ways. Before I begin, I was one of the hundreds (yes, hundreds) of passengers that got the norovirus - a very nasty illness that begins most likely by unhygienic food handlers and spreads like wildfire on contact. Once you have it, Celebrity confines you to isolation in your room and basically writes you off from there. More on this later... I am not foolish enough to expect the food to be on the level of the days of Michel Roux, but it seems to get more bland every time we book another cruise. It isn't terrible, and it is plentiful, and the service in the MDR is efficient, but nothing stands out as special, not even the desserts. However, the chairs in the MDR are another story. The seating is unbelievably uncomfortable. They are big, heavy, half round chairs with no back support or "movability". They are so heavy the waiters have to move them for you and even they struggle with them - what were you thinking Celebrity???? Now the artwork - all I can say is eeeyuk. Some of the pictures were downright garish with a heavy "blood-red" tone that was actually gruesome. Check out the pictures on the wall in the solarium which look like they are highlighting the runny brains of the back of ladies' heads. And another one by the center elevators (I think on the Oceanview Cafe deck) is a blood-red picture of a person called "Upon" that actually has devils faces in the corners! The pictures in our room looked like blood splatters under a microscope slide - try looking at that when your puking your brains out with the norovirus! Also, on the way to Michael's Club, there is an anteroom that looks like a rain-forest complete with bird twitterings. It wouldn't have been bad, expect it smelled like a sewer as you passed through it! In general, a lot of the seating was dark, uncomfortable and gloomy looking. Also, storage in cabins was sparce but the bathroom was nice. The pools and the solarium are very nice, except for the loud piped in music. They play the same jarring continuous "jazz-type" music (no particular songs) that actually hurt my ears after awhile. Very annoying to anyone reading or snoozing. And where is the "connection" to the Caribbean on this ship. There was not one bit of "island flavor" to speak of - no reggae music, no barbecue at the pool, no waiters in colorful shirts, no colorful, "islandy" anything - dull, dull, dull. Disembarkation: We were notified, by letter, that because I had the norovirus, we were to stay in our rooms and someone was to escort us off the ship at 9:15. By 10:15 no one had come and the cabin stewart told us to leave. A call to guest relations told us to stay. Now the hazmat guys were outside and told us to leave. Finally someone came to take us to the lobby. Another half hour wait until they finally let us off the ship. Our suitcases were completely wrapped in plastic. The plastic caught in one of the wheels and broke - bag is wrecked. Sent an email to Celebrity about the bag and so far they acknowledged the email but have not paid for it. I won't hold my breath for them to do the right thing. This cruise has been a big game-changer for me. We are booked on another Celebrity cruise in June that was done before this cruise, but after that there are some serious doubts about booking any more cruises in the future. Read Less
1 Helpful Vote
Sail Date: October 2011
I love new ships but the 'Corporation' has messed this ship up. Embarkation was average but the staff in Rome gave me misleading information about customs. I wish they would tell me if they don't know. There were good ... Read More
I love new ships but the 'Corporation' has messed this ship up. Embarkation was average but the staff in Rome gave me misleading information about customs. I wish they would tell me if they don't know. There were good parts. The room steward was one of the best we have had on our 38th cruise. The buffet always had good breakfasts and their lunches were pretty good as well. The ports in Sardinia and Mallorca were excellent. Lindsey Hamilton was excellent as usual in the one exception to the rule. However, the rest was a shock on a 'premium' ship as they constantly reminded us. The rest of the entertainment was mediocre to bad. The casino was nearly empty (who decided that poker starts at 10:30 pm ?) even with 6 sea days. The pool deck was so poorly maintained that people were noticing cups and beer bottles they left out at 5 pm were still there at 1 am. I've been on the Solstice 2 years ago cruising west to east so I know the design of this ship is odd. Only 4 forward elevators and 8 in the midships make for a lot of missed elevators and climbing stairs at dinner and after shows. No third bank on a ship with 2700 people? The semi circle end of the bed is great if you 5'4" or less but the room is so narrow you couldn't get to the balcony without the curve in the bed. Closet space? Half of that on a 'normal' ship. Deck 15 and the questionable expenditure on the Lawn Club which was roped off presumably for the people renting these silly Cabanas at $149 a day. I saw just one couple there the entire cruise. I only had one shore excursion and that was outside of Lisbon. Who sends a tours to a Royal Summer Palace on Wednesday when the only day of the week its closed is Wednesday? The biggest disappointment was the MDR. I didn't have a decent meal until day 4 and then the portion of sole would have left my cat wanting more. Tough lamb, raw orange roughy (sent back of course) was raw, awful lobster and the appetisers were minisule. When does 4 medium shrimp count as shrimp cocktail? The desserts were heavy, the ice cream was full of ice crystals and the coffee was bitter. The maitre d' was really off his game. It was so dark in our area on the 4th deck that people actually brought flashlights to read the menus after the sun went down. The lights were put up late in the cruise to a round of cheers from the passengers only to go down again 15 seconds later to a round of boos. You would think they would get it. You also feel nickled and dimed on this ship more than I have in a long time. $5+ lattes and $30 or $40 extra for dinner on deck 5. With the MDR this bad, why not? Finally debarkation was a nightmare as described by a previous critic. As express walkoff for 7:30, I noticed NO crew in sight to help with the chaos. If I left my bags out, I too would have missed my plane home. All in all, this was the 1st cruise I have ever taken that I wish I could get off before it was over. I was bored and frustrated throughout. Not a good way to spend your money. Read Less
Sail Date: October 2011
The transfer bought from Celebrity from Rome to the port is not worth the money. Celebrity's buses were at a hotel way out of the city of Rome, so by the time you take a taxi to this hotel for their bus, sit around waiting for the ... Read More
The transfer bought from Celebrity from Rome to the port is not worth the money. Celebrity's buses were at a hotel way out of the city of Rome, so by the time you take a taxi to this hotel for their bus, sit around waiting for the bus to leave, it would have been much cheaper for two people to hire a private car shuttle and get there in half the cost and half the time. The Silhouette ship is the most beautifully decorated I have ever seen. And the embarkation process was as smooth as silk. However... This is my 16th cruise, and 7th with Celebrity. Over the years I have learned to love cruising with Celebrity for three reasons: 1) The indoor heated pool on the Millennium class ships, 2) The wonderful Friends of Dorothy gatherings, and 3) The superb dining. Well, Celebrity on the Solstice class ships such as the Silhouette have managed to eliminate all three reasons why I loved Celebrity. First, the indoor pool is no longer heated to a comfortable temperature. Not only that - on our cruise from Rome to Bayonne New Jersey, half the time the pool had a net over it, or there was no water at all in the pool. As to the Friends of Dorothy gatherings - Celebrity decided to have it at the Martini Bar, which is the busiest and most scattered bar of the entire ship, so nobody could find anyone among the crowd gathered there. It is like trying to meet up with someone for the first time at New York's Grand Central Train Station at rush hour. Last, and the saddest of all, the dining: I remember the days when the Celebrity waiter would offer fresh pepper for each course, and scrape away the crumbs at the end of the main course. No longer. You neither get the offer of fresh pepper nor the clearing of crumbs. In fact, our single waiter and his assistant had to serve 14 passengers. The worst decision Celebrity made was to place tables merely 1 or 2 inches away from each other. I had requested a table for two, and our table was inches away from the next. The end result was like eating in a canteen, where the waiter had to throw dishes at you from left, right, behind you or even reaching from across the table. If you read the wonderful description of Celebrity's website on their new Silhouette - each feature they highlight requires an additional fee, which is not mentioned. As to the Cruise Port of Bayonne New Jersey where the Silhouette docked at the end of its journey, the terminal is clearly not equipped to handle a ship the size of the Silhouette. When we arrived, it took hours for the luggage and passengers to get off - many hours after the scheduled arrival, and causing many passengers to miss their flight. Some friends of mine didn't get off till 12:30 PM, as the next passengers were already getting on board. (On my travel summary from Celebrity, the scheduled arrival time is 3 AM.) To describe how ill-equipped the "cruise port" is - here is the procedure for the luggage: small cages of luggage were first one by one off-loaded onto the dock. Then the cages were lifted two by two by forklifts onto a truck. Then the truck had to driven the luggage cages to the cruise terminal, where each cage had to be lifted off the truck and then the luggage had to be taken out of each cage to be made available for the passengers to pick up. This of course took hours. Think of 2,886 passengers with at least 2,886 pieces of luggage. There were only two trucks at a time being loaded. The procedure for passengers were no less cumbersome: even when we were told we could get off, we had to stand for half an hour on the stairs and exit, waiting to get off the ship. After we got off the ship and got onto buses which had to transport all the passengers to the terminal, we sat on the bus for another 10 minutes because the terminal could not accommodate beyond a certain number of passengers. The entire disembarkation process took hours. Bayonne New Jersey as a cruise port is definitely not ready or prime time. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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