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18 Helpful Votes
Sail Date: April 2016
Check in very good and essentially very fast. Then the sell between check in and the ship?? Do we want a photograph was asked at least 3 times?? Beverage package--twice?? Dinner package 3 times?? Internet package only once?? ... Read More
Check in very good and essentially very fast. Then the sell between check in and the ship?? Do we want a photograph was asked at least 3 times?? Beverage package--twice?? Dinner package 3 times?? Internet package only once?? It resembles walking through an Egyptian market constantly being harassed by traders. Dinner at Grand Cuvee reminded us of disorganised school dinners. Average wait at the entrance for at least 15 minutes before being seated. Seated next to dirty empty tables for duration of meal. Food quality dreadful. How did they get it so wrong. Service ok if you enjoy being called "Boss" constantly and are willing to wait half an hour for the incorrect drinks order to be served. This restaurant is a disaster. Room Service again very poor. Wrong orders always delivered and wait times are plus 1 hour on average. Room Attendant--Do a good job but are always lingering that little bit too long waiting for a tip. Bar--Hit or miss. To be served on the deck bars is a feat in itself. The bar tenders have absolutely no concept of how to serve a relatively busy bar. It seemed to us that the people who shouted the loudest got served? The Gym. The person who designed a gym on a cruise ship that sails in sunny climes that has surround glass windows should in my humble opinion be committed. The green house effect comes to mind. This is probably the hottest indoor area of the ship and in my opinion is a major health and safety issue. Trying to run a 10k on a treadmill is probably best described as doing a run through the Sahara with no water. I could go on but I will rest my case at that. The ship is nice if not fairly small in comparison to the mega ships. We though that by cruising Celebrity after our last sailing on Anthem the service element should be far better. Unfortunately not. It seems that the ever declining service ethos in RCCL is spreading to its so called "premium brand" What a shame! Read Less
17 Helpful Votes
Sail Date: March 2016
Recently ten friends and I sailed on the Celebrity silhouette.They offered a deal called pick your perks,we chose the beverage package, at what we thought threw booking with a celebrity cruises customer service rep was an all inclusive ... Read More
Recently ten friends and I sailed on the Celebrity silhouette.They offered a deal called pick your perks,we chose the beverage package, at what we thought threw booking with a celebrity cruises customer service rep was an all inclusive beverage package. We found out the second day of the cruise we were charged for all the alcohole we drank. The package the y gave us was actually call the classic beverage package, and was informed at the customer service desk it included certain vodka and not others,certain rum and not other ect,it would have been nice to have this told to us before we got on the ship. Well over a hundred dollars they got from me on drinks that day. Threw the entire cruise we felt nickel and dimed to death. The buffet food was the same everyday,the food was below standard,service was exceptionally bad we finished our food normally before anybody waited on us to give us drinks.we we're constantly hounded to go to specialty restraunts with staff waiting outside the buffet. I could go on and on about the disappointment in that area. The first two days we were at sea they closed the casino and bars early and basically put us to bed. We never saw our room attendant except for the first day when she told us they couldn't find our luggage. The best thing about this cruise was getting off the ship at ports.The service was unbelievably horrid! The last day I bought a watch supposivly seventy- five percent off. It cost 175.00 so I bought it thought it was beautiful and a good deal. I checked the price online when I got home it cost retail at over five stores 75 bucks. Need I say more. I will be sticking with princess with who I've sailed five times now and had excellent service. I love cruising it really took a lot to ruin our vacation, But Celebrity and their staff managed to do that! I don't normally complain but if I'm able to help anybody else out there this is worth it Oh and let me add they had everybody who was walking off the ship at the end of the cruise carry their luggage down three flights of steps, what a joke! Read Less
5 Helpful Votes
Sail Date: October 2015
We just finished the Celebrity Silhouette's re-positioning cruise from Rome to Ft Lauderdale - 31 October to 15 November 2015. It was my and my travel companions first time on Celebrity. It is our last. The ship is beautiful ... Read More
We just finished the Celebrity Silhouette's re-positioning cruise from Rome to Ft Lauderdale - 31 October to 15 November 2015. It was my and my travel companions first time on Celebrity. It is our last. The ship is beautiful and our balcony room was spacious, but that is where the compliments end. This ship nickels and dimes you to death. Activities, such as the Apple Seminars, which on other cruise line are complimentary, cost $10.00. May not seem like much, but after 14 days on a ship out in the middle of the Atlantic with a class daily, it can get costly. We opted for "My Time Dining" because the 5:45 PM seating is too early, especially if you are in port until 8:00 or 9:00 PM and the 8:30 seating is too late. We were never seated when we wanted to be and on an average waited at least 45 minutes for a table. One night we did show up early, about 6:00 because we had planned on going to the show. Well we didn't get to see the show and waited over 2 hours for a table that night. Once you got a table, you never knew if you ordered was what you were going to get. Without exception, the kitchen made substitutions to the menu daily that the wait staff never mentioned. I was just lucky I don't have any serious food allergies. The ship also discriminates against Christians. There were "Sabbath" services on Friday's for the Jewish passengers, but no Christian, Protestant or Catholic services. I thought this rather strange when I didn't see it on the schedule so I called "Guest Relations". The confirmed that the did not offer any kind of Christian services. The bars were the biggest rip off on the ship. The same cocktail would cost different prices at different bars and at the same bar with different bartenders. The offer their "Captain's Club" members at the Elite level a free beverage from well stock, house wine and beers each night for two hour. There are special glasses (smaller size) that they use for this purpose. However, unless you were attentive, they would try to slip you the smaller glass when you were paying for the drink. They never served wine in a proper glass, i.e. serving red wine in a white wine glass. The shops, particularly, the high end jewelry stores, touted that the were "duty free and tax free shopping". Wrong again. My cabin mate purchased a Tag Heuer watch and a diamond ring. He specifically asked before the purchase both times and the sales woman "Christina" assured him they were both duty free and tax free. He was promptly detained like a criminal as we left the ship by a ships officer and a customs agent who took his passport. One and a half hours later and $140.00 poorer, he was allowed to leave. I found it strange that the Captain made an announcement at the beginning of the cruise and kept repeating it for the duration...."we are not a cruise ship, we are a floating resort". Well they didn't get either one right as far as I am concerned. This is my second crossing and I have lost count on the number of cruises I have taken otherwise. So this review is just not sour milk, it is based upon previous experiences. I will never take Celebrity again and will not recommend them to anyone. Read Less
7 Helpful Votes
Sail Date: October 2015
We had 30 cruises with Princess but decided to go on a Celebrity cruise because it included 3 days in Israel. We expected a high quality cruise similar to Princess or possibly an improvement. Although the itinerary was good, the ... Read More
We had 30 cruises with Princess but decided to go on a Celebrity cruise because it included 3 days in Israel. We expected a high quality cruise similar to Princess or possibly an improvement. Although the itinerary was good, the Celebrity Cruise was terrible. Here are a few of the problems: - We were at sea 2 days before arriving at Israel and all passengers wanted to learn about Israel (culture, religious history and conflicts, sights to visit, creation of country, government, etc,) but Celebrity did not have a single presentation on Israel prior to arriving there. This is complelely unacceptable and all passengers were disappointed and angry about this Celebrity failure. - The entertainment was a almost non-existent, but what they had was very poor. They had 3 production shows in their theatre but they were a joke: no themes, low quality performers, street acrobats, very disjointed and mostly dark and depressing. Whereas Princess shows are fabulous! We tried to find a place to dance but when we went to a night club venue (twice) after the theatre shows, all they had was a DJ playing music videos, there was no dancing. Most passengers were like us, we walked in found nothing going on and walked out. Many bar tenders and waiters were standing around. Celebrity did have a small dance floor near the elevators, but it only held 20 people on a ship with 3000 passengers. This was the only live entertainment on the ship!!!! We feel that Celebrity is just a very, very cheap and they don't want to spend money on entertainment. On Princess they have live entertainment in the Wheelhouse Bar, the Explorers Lounge, the Club Fusion, the piano bars, and the beautiful Atrium. Plus they always have a classical string instrument group that plays both in Atrium and in a separate classical lounge at night. Princess even has afternoon tea dances, which we love; jugglers and acrobats in the Atrium, etc. We have never had such a terribly entertainment on a cruise! - The dining room food was poorly prepared and tasteless. We like to eat fish on cruises but we were unable to eat most Celebrity fish. They could only prepare salmon, so we had to eat it nearly every night. The salads has absolutely no taste. When we complained about the food, they recommended we go to one of their premium dining rooms where they charge $45 per person. - The room steward was completely incompetent and made so many mistakes we had to have her changed (the first time we've ever had to do this in 40 cruises). She would never have ice available and even forgot to leave the empty ice bucket. She kept resetting the temperature adjustment to the max maximum temperature so the shower was scalding hot when we got in. Apparently Celebrity doesn't train their employees on how to clean a room. And, please note we had an upgraded Concierge Balcony Cabin. - The cabins were extremely small with very little storage space for clothes. The worst storages situation we've ever had on a cruise. - They gave us several bottles of Champagne because of their service failures but when we asked if we could trade the Champagne for Diet Cokes they refused to permit this change. = We complained about the cruise after we returned but Celebrity Customer Service said that we received the same cruise as all the other passengers, so we didn't deserve any compensation or future cruise discount. Read Less
1 Helpful Vote
Sail Date: July 2015
You more likely have seen the complains on boarding in Amsterdam, well add me to the same complain, a terrible performance, there is no excuse, I read here that is because of the British agents. I don't know who initiated this but one ... Read More
You more likely have seen the complains on boarding in Amsterdam, well add me to the same complain, a terrible performance, there is no excuse, I read here that is because of the British agents. I don't know who initiated this but one thing for sure this was a terrible performance then to top it of we had to surrended our passports can you see the problem we where roming around UK, Scotland, Belfast, Ireland with out passports we got the passports back the last day visiting Ireland. I can see some disastrous situation here, can you not? Then the stupid company decided to cancel a port in order to golfers enjoy the stupid British Open, where many didn't visit (Golf) the 3rd day in Edinburgh in order to avoid seen no see the end. So 2/3 of ship had to miss a port for the stupid actions made by Celebrity, No wonder it it calla cruise Line, because of lines for everything lines to take the tenders lines for the restaurants, lines for the shuttles, lines to return to the shuttles, lines to board the ship etc. etc. etc. Then we found out that two tenders had mechanical problems I am glad we didn't have an emergency, just to place 4 tenders in the water took them 30+ minutes, can you imagine this in a emergency. Then because of weather we had to arrive a day before to Amsterdam and it turn out that it was not a problem with the weather either, so another lie from the captain or a precaution? I had travel with celebrity a lot, this is the first time anything like this happen, so I just wounder if celebrity is turning into a bad cruise liner. I complain; they sound sincere, they insult me with a offer of a few coins to forget a bad embarkations, problem here and there, lines and lines, missing port by a capriciousness situation, etc. Of course I refuse; I complain because I though I care to continue traveling with Celebrity but I guess they think that a few coins here and there will solve their problems they had a problem and they didn't want to admitted. Read Less
1 Helpful Vote
Sail Date: April 2015
Our first time on Celebrity cruise line and I would cruise with them again. The Silhouette was definitely a great choice for celebrating our 25th Anniversay. It was more for adults with very little children aboard. The food was great, ... Read More
Our first time on Celebrity cruise line and I would cruise with them again. The Silhouette was definitely a great choice for celebrating our 25th Anniversay. It was more for adults with very little children aboard. The food was great, really good specialty restaurants. The Veranda balcony was very nice and comfortable. The entertainment (shows) and bars were great. The cruise director was amazing with tons of laughs all week. The indoor solarium ( pool) was so relaxing and the staff onboard was superb. The itinerary was great , Jamaica, Cozumel, Haiti and grand cayman ... Loved every minute of it . Read Less
1 Helpful Vote
Sail Date: December 2014
Our first cruise on a Solstice ship. Last Celebrity cruise was the Venice to Barcelona on the Millenium 10 years ago. Since then RCI [almost Diamond plus members], Princess, Holland America, NCL [my only other negative review] and most ... Read More
Our first cruise on a Solstice ship. Last Celebrity cruise was the Venice to Barcelona on the Millenium 10 years ago. Since then RCI [almost Diamond plus members], Princess, Holland America, NCL [my only other negative review] and most recently a few cruises on Carnival. The good: -we had dinner at the Lawn Club Grill the first night. Excellent and a nice experience. The Lawn club itself, with real grass, is a huge and ill-conceived waste of space and was sparingly used by a few people playing bocci ball, and a couple sun bathers. -The shows. Probably overall as good or better than any cruise we have been on. The cast of singers and dancers were excellent as were the productions. The ventriloquist, Garth Oliver, put on a great show. The two female name entertainment were outstanding--one from the London Stage, Lindsay Hamilton, and the other, Clair Vinkestein, a finalist in Holland's got talent who also played piano. -the food in the MDR for diner and the Lido buffet for lunch was slightly above average. The outdoor burgers were excellent. -the ship was clean and attractive. The bad: --we had a balcony cabin in the bump-out section. We were amazed at the lack of storage space; few drawers; small closet. Very poorly designed. --This was supposed to be a Caribbean cruise. There was no Caribbean music at the sailaway, and no decent music on the pool deck for the first three days. It was dull. The two lead singers of the 4 piece band were sick before the cruise even started and were quarantined. No excuse. Celebrity had 3000 people coming on this ship and had no contingency plans?? People get sick or are in car or other accidents. RCI and Celebrity get their entertainment from Miami. They have no back up where they could make a call and get at least a small band on standby ??? they did not want to spend the money, and I wont ever again spend my money for their cruise line. There was a large group of singles, more than 150 people in a group organized by another travel agency who were saying at the pool area and on the promenade deck that this was the most boring, worst cruise they had ever been on. They didn't even use a DJ at the pool to play Caribbean music. Of course , this affected the virtually non-existent dancing in the evening to live music because there was nothing worthwhile in the evenings for the first three nights. I don't even recall music in the atrium before the 6pm dinner when people like to dance. There was a jazz band, but we are not into jazz. If I wanted a jazz cruise i would pick a jazz cruise. They had a young and and woman--he played the guitar. They were at the pool deck and were essentially lounge singers. The were not bad, but they wouldn't make the cut at most local lounges/clubs in the d.c area..There was a guitar player, who played at the pool deck on occasion and at the bar on the very aft of the ship. He was ok, but again, Celebrity purporting to provide entertainment for 3000 people on the cheap. There was NO PIANO BAR. THIS IS THE FIRST CRUISE i HAVE EVER BEEN ON WHERE THERE WAS NO PIANO BAR. Many people like to stop by the piano bar as a diversion and just to listen for a while and maybe have a drink. Some like to hang around and sing along. The cruise director told be they haven't had a piano bar for two years. How much money did you save Celebrity by not doing this either? wish I knew this before I booked Celebrity. The engine problems--They had to cut out a port because of a problem with the engine, and they had to stay below a certain speed..however they have known about this problem since August. They cut out the port not because of having to return to ft Lauderdale b/c of a medical emergency with a passenger. We were notified a few days before the cruise that they were cutting out San Juan because of the problem with the ships speed. This was weeks after they were aware of the engine problem. So, it meant only two ports in a 7 day cruise. But the medical emergency, which delayed sailing for an apparent 7 hours, caused them to substitute San Juan for St. Kitts. Many people selected this cruise because it stopped at st kitts. They gave a $100 OBC. Wow. They didn't give people a choice of changing cruises when they well knew long beforehand they would only do two ports. They got their money for the cruise. This time. More evidence of bad management: We almost always book and inside cabin for Caribbean cruises because we have done so many of them and we use the cabin primarily to sleep in. But this was a very special birthday. One the best parts of a balcony cabin is having room service breakfast on the balcony, which I save for the second last day. I left the card for our order on the door for an 830-9am breakfast. it didnt come. So we went up to to the Lido. When we got back there was the breakfast in our room after we already had breakfast. Turns out, they set the clocks back an hour over night. There was not an announcement over the PA the day before nor by the cruise director at the end of the show the night before to set the clocks back. First cruise I have ever been on where they did not do this, including two transatlantics, where they did it everytime there was a clock change. The hotel director told me there was a notice on the front page of the activity sheet they leave in your room the night before. In the lower left hand corner of the front page there was mention of the time change. We get this as we are coming to bed, and if we look at anything, we look at the inside where they list the activities for the next day, and do not scour the front page at midnight for the fine print By and large there was not an upbeat attitude by the staff wherever you went. This is a reflection of the management of the ship, and it starts with the hotel director. Only recently have I started to do Carnival, at less than 1/2 the price and found a totally different attitude, much better overall live entertainment, and the food at least as good in the MDR. They know how to run a ship. I discussed the problems with the hotel director but found him unctuous. Turns out, he had previously been a hotel director on NCL.   Read Less
2 Helpful Votes
Sail Date: December 2014
We embarked on a Celebrity Silhouette holiday cruise December 27, 2014 because we trusted Celebrity to provide the luxury accommodations and the great food we have come to expect from Celebrity. Unfortunately, the accommodations were not ... Read More
We embarked on a Celebrity Silhouette holiday cruise December 27, 2014 because we trusted Celebrity to provide the luxury accommodations and the great food we have come to expect from Celebrity. Unfortunately, the accommodations were not luxurious and the food was substandard. Certainly NOT the good food we have experienced on our previous Celebrity cruises. My wife and I are special event professionals who have been leaders in the international events industry. We owned our own company and held CMP and CSEP certifications. We have worked in the events, hospitality and food service industry for many years, so we know exactly what should be the proper standards. When we first sailed Celebrity on previous cruises, crew and officers enthusiastically and proudly pronounced that the "X" on the ship stood for "Exceeding Expectations." This time Silhouette failed to even MEET expectations. On all our earlier Celebrity cruises staff smiled and proudly proclaimed "It is my pleasure to serve you." We were made to feel sincerely appreciated. On this cruise, we were made to feel like staff was doing US a favor. Service was slow. Bartenders were rude. Celebrity boasts of attention to details, but instead has allowed standards to slip. No staff member saying ever once saying "It is my pleasure to serve you." They are not the same cruise line we have known and recommended to so many people. Entertainment in the theater was on par with a high school musical. Music in the bars was no better. Night life was dull and unexciting. Boring cruise. We were actually glad when it was over. After planning the trip, paying in advance for the cruise, booking air and hotels, we were informed at the last minute there was a ship's mechanical speed problem that resulted in cancelling a stop in San Juan. Since we were notified only at the last minute, there was no opportunity to cancel or change plans. They offered only a $100 credit to our on board account. This was not an acceptable offer, but we were at their mercy. If Celebrity really wanted to "Exceed Expectations," they would have done more. Everywhere we went, they were trying to nickel and dime us and to sell us something. Most of it was cheap junk. Some was expensive and overpriced. There were a number of stateroom issues. Our towels were threadbare, frayed with threads hanging... such as you would find in a rag bin and use to polish your car. You would never provide them to your guests at home. Our stateroom table was scratched and worn out looking, like 2nd hand furniture in a used thrift store. Carpet, sofa/pillows tired and dirty. Legs of our stateroom chairs scuffed and scratched. Shower ceiling vent rusted and stained. Two dresser drawer fronts literally fell off and went unrepaired for three days until we complained. At a Captain's Club function, my wife and I were seated at a table with another couple whom we had never previously met. We started talking and they were experiencing similar issues. At this Captain's Club function, we (both couples) reported the stateroom's problems to the Housekeeping Officer who happened to be in attendance. Instead of apologizing for our bad experiences, she seemed annoyed and irritated to have to hear our problems. She did not ever personally follow up with us after that initial meeting. That says it all. Upon escalation they should have received executive attention. Potential issues should be detected and addressed through regular inspections by staff and resolved before they are problems for guests. Guests shouldn't have to complain to get things fixed that should have already been handled. Disembarkation was an ordeal. It was quite a workout. Dragging all our luggage, standing in long lines. Herded like cattle. Celebrity is not the same cruise line it used to be. Could it be that they are now owned by Carnival? The food in both the dining room and buffet was substandard. Celebrity used to brag about how great their food was. Emphasis on the word Was. Celebrity's overall standards have slipped dramatically. We expected better. Read Less
2 Helpful Votes
Sail Date: December 2014
How disappointing to plan a cruise, book the flight, arrange the time off, make arrangements at home so you can leave for a week of sun and sail to get on a ship that doesn't work! Did Celebrity care about the 2000 passengers that ... Read More
How disappointing to plan a cruise, book the flight, arrange the time off, make arrangements at home so you can leave for a week of sun and sail to get on a ship that doesn't work! Did Celebrity care about the 2000 passengers that did this, who worked hard all year to be able to take this cruise? No I don't think so. Apparently this "propeller" problem has been going on since June. But we or rather I-I assume all other passengers received the same email I did-3 days prior to leaving that there are problems with the propellers and we won't be able to make all our ports. Huh-I should have looked at cruise critic prior to booking this sailing nightmare. Because in black and white on a number of reviews it shows this has been an ongoing problem and Celebrity was missing all kinds of ports. So this is problem number 1. This problem of course let to the ship being extremely rocky and a lot of people were suffering from the motion issue. Despite the propeller issues and let's say that never happened let's look at everything else. This was a Caribbean Cruse yet no Caribbean music. By the pool we listened to a man and woman who were tone deaf and definitely off tempo sing songs like "Ben" and "Afternoon Delight"!!! Where were we. People around the pool discussed this daily. ENTERTAINMENT: Not so good and not so much. The evening shows were like a high school musical. The late night comedy was OK. Nothing really to get excited about. The ship pretty well shut down by midnight. Other ships I have been on had some kind of disco or pub that went later. The first night in the sky lounge the group singing sang 2 songs and packed up. Apparently they were sick!!! Nice-the cruise line lets staff on board they know are sick. DINING: Without a doubt the worst food on any cruise line. Virtually no selection in the dining room and the food was bland at best. the first night was the best-prime rib. It went downhill from there. I think they do this so people will book the other restaurants. The buffet was ok. Same thing every day CONCIERGE ROOMS: ???????????? I am still trying to figure out what I paid for here. Express luggage delivery-NO-Got mine at 6:30 pm supposed to have no later than 2:30 pm, flowers in my room-NO-not that that alone would have changed my opinion of the cruise but when you put everything together and you finally see the deceipt of Celebrity-this is when one gets a bit upset, The only thing I know I got that the list gives is a bottle of wine that the room attendant never put in ice unless asked. DRINK PLAN: So Celebrity is owned by RCCL and I was recently on a RCL cruise in the spring. I was shocked at the difference in the price of the drink packages. I will lay it out here for you. RCL: Ultimate $55 per day USD includes 15% gratuity-this package gives the customer the combination of all the packages, includes special coffees, all bottled waters and sodas, freshly squeezed juice, cocktails and wines by glass and discount off bottled wine Premium $49 per day USD includes 15% gratuity-this package includes bottled still water, sodas, cocktails up to $12 and wine up to $12 CELEBRITY: Premium $59 per day USD PLUS 15% GRATUITY = $67.85 PER DAY USD. so this package is $12.85 per day more than on RCL. Classic $49 per day USD PLUS 15% GRATUITY = $56.35 PER DAY. this package includes cocktails up to only $8 (RCL package includes cocktails up to $12) and wine up to $9 This package is $7.35 per day more than RCL but includes much less I know that Celebrity is supposed to be a step up from RCL but I don't think I'm stupid enough to believe that a bottle of Gin or Wine or Rye or Vodka costs Celebrity more thank RCL. Also I don't believe that the mix costs any more. This is just a plain rip off. with RCL I was able to purchase the Premium Package at $49 per day and I was never charged extra for anything I ordered-therefore everything fell in the $12 category. On Celebrity you really have to get the Premium i you are going to have any cocktails. Don't mistake the Premium on RCL as being the same as Premium on Celebrity. OVERALL SHIP: BORING! NOT MUCH GOING ON. STAFF: wonderful and work hard. The week I was on board the staff took their share of complaints because of what Celebrity decided. They didn't deserve to work under those conditions. This is just a case again of Corporate Greed. I also blame my Travel Agent for booking this-they are a Travel Agent-If they are good at their job one would think they did their due diligence-after all this problem didn't start 3 days prior to our cruise. They booked people on this sailing piece of crap and collected their money. Read Less
1 Helpful Vote
Sail Date: March 2014
This was my first cruise and I was traveling with two other women who are both avid cruise fans. My husband and I prefer independent travel but he wanted me to experience a cruise sans him! One of the women is a leg amputee so much care ... Read More
This was my first cruise and I was traveling with two other women who are both avid cruise fans. My husband and I prefer independent travel but he wanted me to experience a cruise sans him! One of the women is a leg amputee so much care was taken in deciding on the stateroom. We chose Concierge Class (AC). The room did accommodate her needs. After reading all the fluff about the concierge class I expected just about the best of everything a cruise had to offer. There was supposed to be a pillow menu - we never saw one. The fruit was fresh on day one but after that uneaten fruit was just turned over and not replaced. The so called fresh flower arrangement consisted of a single stem of alstroemeria stuck in a vase which had holes for three stems. There was supposed to be an extra hand held hairdryer but when we asked the room attendant where it was located he said none of the rooms had more than one dryer. The fact that there were three people in the room just didn't register with the staff. There were just two sets of towels, two bathrobes and even when ordering room service for three - silver and napkins were always provided for two. But the worst misconception was the accommodation for the third person's sleeping arrangements. Pictures showed a sofa which could be made into a bed. When we walked into the cabin I saw a corner seat - no sofa - and that was indeed what became the most disgusting bed I've ever seen. When made up the mattress was hardly six inches off the floor. This was where a 71 year old had to sleep for a week. The difficulty of getting up off the bed was totally unacceptable. The bed was never put back to into a seat for the day during the entire cruise - just this bedding mess lying on the floor. Why did she have to pay a premium price for such a disgrace? The dining room experience was something that totally blew my mind. There must have been a bean counter for every plate that left that kitchen. Many nights there were very few people in the dining room and the reason for that became very apparent. There just wasn't enough food. I'm sure many of the men went to the café as they wanted to eat. One example - pork loin with butternut squash and red cabbage. There were five slices of pork loin the size of a silver dollar and maybe a quarter inch thick served with possibly a quarter cup of red cabbage and what I'd call a drizzle of butternut squash (no more than a tablespoon). This was the main course. There must have been a great sale on carrots and green beans as every night most of the dinners were served with these two vegetables. Room service was another joke. Two days we ordered breakfast. Both days it arrived a half hour later than we had requested and was always setup for two people. The hot items arrived so cold both days that we just gave up on that option. The Oceanview Café did provide a dining area where one could find something appealing to eat. As funny as it sounds my favorite foods were the crusty breads and the frozen chocolate yogurt. The shore excursions we took turned out to be another way to glean the pockets of the tourists. I'm still shocked at the experience I had in Jamaica. One of the stops was at a nursery school. I'm sure the children had been taught to come running when the buses arrived. We were encouraged to interact with and pick up the children. I felt just as though it was a zoo with children performing instead of animals. These children were being exploited and who knows if a sex offender might have been in the group - probably not but who knows? And yes at the end of the tour the old woman who was the supposed founder of the school was looking for money to fix the ceiling. The entertainment was not my style. I'm sure it appealed to many but I found it old and boring. Will I ever cruise again - probably not. Celebrity Cruises did not deliver for me!!! Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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