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3 Helpful Votes
Sail Date: April 2018
We wish to provide some feedback of our experience with Celebrity X Silhouette cruise, Southampton – Norway Fjords, April 30th – May 7th. Some general points picked up on, whilst on-board where: • No ships whistle was ... Read More
We wish to provide some feedback of our experience with Celebrity X Silhouette cruise, Southampton – Norway Fjords, April 30th – May 7th. Some general points picked up on, whilst on-board where: • No ships whistle was sounded on departure in Southampton? This was most disappointing. • Ships crew barging past and in front of us and fellow guests whilst walking around the vessel. • The ships Master and Staff Captain speaking in Greek in the Ocean View Café in front of guests. • The ships Officers not making any form of eye contact, conversation or even pleasantries whilst guests were walking around the vessel, both my partner and myself walked past several officers, made eye contact with them, for them to merely just look the other way. • I had to go to Guest Relations 4 times, to ensure the gratuities were removed, after being advised this had in fact been dealt with both in person at the guest relations desk and also verbal confirmation on the phone. • The guest relation officers were most rude, not very forthcoming what so ever. In fact when myself and my partner approached the desk, all 3 officers put their heads down and ignored us, pretending to be busy on their computers, it was only when my partner made her way across to one of them, they all decided to look up and acknowledge us. • Hotel Officer was noted on his phone, in the ocean view café, not even so much of a acknowledgement from him what so ever. • Furthermore, I believe the MCA would be highly interested in the photographs taken, of the Staff Captain leaning over the ships side on FB whilst a lifeboat is being recovered during Drill which isn’t exceptable while meant to be looking after safety. • Glass and hair was found in the room after it had been cleaned on the first day. • Crew on their phones during Drill • We both tipped personally our housekeeper (More than expected) and also all the restaurant crew, but yet found it very dismissive upon returning to our stateroom to find labelled envelopes, requesting more gratuities… • All in all, this was a very very disappointing cruise indeed, the Fjords were stunning and the bar and restaurant staff should be highly commended as if it wasn’t for them, and their welcoming, positivity on board the cruise would have been a total disaster. • Spa staff were rude and didn’t want to talk much. • Greeted a hotels service officer and was ignored This was my first cruise based on this I don't think I'd like to go again with the amount we paid out for it I expected something more better for the money. If you'd like to see the photos I can send them across to you but really should inform the MCA of a safety breach onboard. Read Less
Sail Date: April 2018
We booked this 2 night trip as we had sailed with Celebrity before but not on this ship. The overall veiw of the weekend was of very poor service and "hemed in" by large groups on a party weekend. The ship was just as ... Read More
We booked this 2 night trip as we had sailed with Celebrity before but not on this ship. The overall veiw of the weekend was of very poor service and "hemed in" by large groups on a party weekend. The ship was just as expected, good standard of decor, clean and very smart. Sadly, resaurant service was very lacking and as we have noticed before with this line the food service supervisors are not very supportive to the team they are there to support. On the first night i had to leave our table to GAIN the attention of a supervisor ( has this been reported i guess not) We had been seated 20 mins with only a bread basket put on the table!! . Both food and wine service was poor on both nights really but the first night was the poorest. Also the Gluten free ploicy needs to be improved accross the whole of Royal Caribbean, something we have had to battle with?for on each cruise so far.7254 Read Less
6 Helpful Votes
Sail Date: April 2018
We chose to cruise celebrity to get an experience of the ship and service, and as we had cruised with a few other cruise lines we thought celebrity with its modern luxury slogan would live up to its name. Unfortunately this wasn't the ... Read More
We chose to cruise celebrity to get an experience of the ship and service, and as we had cruised with a few other cruise lines we thought celebrity with its modern luxury slogan would live up to its name. Unfortunately this wasn't the case. No where to get rid of you bags before entering the terminal, no signs or people to even advise or acknowledge on arrival. Terminal staff didn't seem to know anything or what was even happening. Not enough staff onboard, service in all bars/restaurants very poor, it took us 45 minutes to not even get served at 1 bar, went to another waited 25 minutes then another for 20 minutes and finally got served. Never have we had this expereience on any cruise lines, and customer relations was terrible. When brought up the issues with them there was no sympanthy or acknowledgement of what has happened, we were just met with sarcasm. After this we spoke to our concierge who couldn't believe the service on board and managed to sort a few things for us. But again didn't seem to be interested. After speaking with many people on board we were definatley not the only ones who had experienced this. Unbeknown to me this cruise was also where my other half was planning to propose, and we definatley didn't have a great experience to match what should of been a get away cruise of modern luxury. We have also submitted a customer relations complaint on the 15th may which we are still yet to receive even an acknowledge let alone a reaponse. Read Less
9 Helpful Votes
Sail Date: April 2018
This will be my first and last celebrity cruise. Everything seamed to take forever. There were 30-minute queues to get a drink at the bars, finding a table at the Ocean view cafe was almost impossible and the food available was very ... Read More
This will be my first and last celebrity cruise. Everything seamed to take forever. There were 30-minute queues to get a drink at the bars, finding a table at the Ocean view cafe was almost impossible and the food available was very repetitive and not very nice to be honest. Evening meals in the Grand Cuvee restaurant was a dining experience on par with Nandos or Frankie and Benny s. The ship looked very tired for such a new ship, the sunbeds were very stained and dirty. The one plus was the outside balcony cabin which was big and comfortable but had no tea or coffee making facilities. I have been told that this is a five star rated ship, I struggle to understand this I have been on three and four star cruise ships that are head and shoulders ahead of Silhouette in every area. We also had a drinks package without this you would need to remortgage to afford a round of drinks $11 for a small bottle of Stella or glass of wine $4.50 for a can of Coke. Wont be back Read Less
1 Helpful Vote
Sail Date: April 2018
This was our third cruise with Celebrity. We have been on the Equinox for a week around the med and two weeks in the Caribbean last November on the Reflection. Both of those trips were AMAZING and we were thoroughly pleased with every ... Read More
This was our third cruise with Celebrity. We have been on the Equinox for a week around the med and two weeks in the Caribbean last November on the Reflection. Both of those trips were AMAZING and we were thoroughly pleased with every aspect of the ship, service, food etc. Nothing could be faulted. So when we saw a cheeky little weekend trip going directly from Southampton on the Silhouette we jumped at the chance! Oh how disappointed we were! I will start by saying the weather was atrocious which certainly didn't help. From the moment we boarded, the let-down began. The bars that were open didn't have enough staff. We couldn't get in to our cabin. People were waiting in the Sky bar, not able to get drinks, surrounded by suitcases. For the whole trip, it felt like Celebrity were doing it 'on the cheap'. The food wasn't the same quality as before and there certainly weren't enough staff to cope with the amount of passengers. When we docked at Le Havre, presumably because of the horrendous weather, there were certainly more people who stayed on board than I suppose Celebrity anticipated. There was no 'plan b' in place to cater for so many people. I can understand Celebrity not wanting to open bars, from a staffing level, cost level (people with drink packages making the most of it) and not wanting people to be drinking all day. People were just everywhere killing time, bored. The whole feeling of the trip was 'cheap and cheerful', not what I have come to expect from Celebrity at all. If this was someones first experience of Celebrity, I would be surprised if they came back. It has certainly made us think of looking at other cruise companies for our next trip, something we would not have done before. It's such a shame! Read Less
5 Helpful Votes
Sail Date: April 2018
We were taken on this cruise as a present- the people we went with had always used Celebrity Cruises and we had used P&O so it took a bit of persuading but in the end agreed on Celebrity We will definitely NOT be going with them ... Read More
We were taken on this cruise as a present- the people we went with had always used Celebrity Cruises and we had used P&O so it took a bit of persuading but in the end agreed on Celebrity We will definitely NOT be going with them again!!!! The only things good about this cruise were the staff (not managers) actual workers The rooms The food The bad bits: No where to sit Choice of soft drinks EXTREMELY poor Human poo in door way of room in corridor that you could smell when you got out of the lift all the way down the corridor and when we were in the room could still smell it so had to have balcony doors open so really cold It was like someone had let a load of animals out of cages Drunk guy in the lift with 2 glass bottles of alcohol in his hand Lunchtime buffet no tables to sit at - had to hover hoping someone would finish - not at all relaxing just a huge rush know people were stood watching and waiting Went to cinema again no seats unless we sat with a pillar blocking our view I understand the weather is out of anyone’s control but provide enough seats inside incase of rain Went to a quiz afternoon had to sit on the floor!! Went to complain at reception and people sat on floor there! Glad to get home and with two people in the party of 84 and 86 who we had to keep putting in their room because they can’t stand for long periods of time - a joke Read Less
2 Helpful Votes
Sail Date: March 2018
Let me start by saying I and my wife are 45 years old and have been on over ten cruises. I am not disabled but to say that this ship is handicap accessible is an understatement. There were probably more scooters, canes and wheelchairs ... Read More
Let me start by saying I and my wife are 45 years old and have been on over ten cruises. I am not disabled but to say that this ship is handicap accessible is an understatement. There were probably more scooters, canes and wheelchairs than on any cruise ive seen. The average age had to be 70 and the activities (or lack thereof) reflected that. Unless you count eating and drinking as an activity there is virtually nothing to do. The highlight of the cruises entertainment would be the silent disco party where the revelers are wearing headphones and singing Saturday Night Fever songs for the world to hear with no musical accompaniment. It would not be fair to compare the offerings on Royal of a Rock climbing wall, wave runner, carousel, water slide, mini golf, ice skating, water theater shows, boardwalk cafes, 24 hour food availability and Room service menu to this ship, but when you are parked side by side in a port its hard to ignore the dearth of activities offered by this ship On the flip side if you are younger and can make it past a 11:00 pm bedtime the ship is at your disposal as most common areas were abandoned. The nightclub QUASAR never had more than a handful of people, presumably because the music was terrible. and similar to the Sky Lounge on deck 14 where top 40 meant top 40 from 1980. If you are adverse to minorities, except if they are serving you, this is also a ship for you. There was virtually no people of color to be found save a smattering here or there. The food in the main dining room was adequate, i think the quality and selection are designed to steer you to the specialty restaurant. The length of time for service and the lack of attentiveness are all negatives and I think is being driven by the prepaid tips policy where they are no longer working for tips. The same can be said for the staterooms. (I know its a little thing but any cruiser knows that having a towel animal is cruise 101. They've either done away with that or my attendant missed that day of training. It is a small touch that is missing.) Finally, paid for a concierge class, the only experience with the Concierge was briefly during the debarkation process he greeted us at the lounge and presumed to have the group follow him. We were dropped at a line at which time he said he would be back and he never returned. Again attention to detail was lacking and for being at the higher end of the price spectrum they definitely cater to a certain crowd willing to sacrifice certain luxuries for a quieter, less crowded and much, much more mature cruising experience. Children and families beware. Read Less
3 Helpful Votes
Sail Date: February 2018
We choose this cruise because the timing was right. My husband had a reading week off and this was the only cruise available in the timeframe. This is our 3rd Celebrity Cruise. The ship was beautiful, the service is second to none. ... Read More
We choose this cruise because the timing was right. My husband had a reading week off and this was the only cruise available in the timeframe. This is our 3rd Celebrity Cruise. The ship was beautiful, the service is second to none. We were very disappointed in the cruise destinations. There is no way that St Martins should have been included in the cruise. We booked the shore excursion to the beach. The beach was a tiny tiny beach with no room. We might as well have stayed on the ship, the chairs were so close together. The woman "leading" the excursion ( I won't mention her name) was obviously very tired, and perhaps shouldn't have been at work. I certainly feel for what she has been through recently, but do I need to know that her mother recently passed away, and that she had spent the night before this excursion with a friend who was trying to commit suicide??? I don't make light of these tragedies, and I feel for her, but I go on vacation to get away from stress not to have stressed added. The food on the ship has definitely gone downhill. I had a "New York Sirloin" in the main dining room, that was really a minute steak. It was less that 1/4" inch thick, and poorly cooked at that. If Celebrity can't serve a real steak than take it off the menu. We had the 3 meal dinner package, which was a real disappointment. The first dinner was in Quisine, I will only say that unless you are fond of tapas don't eat there. We didn't enjoy it at all. We were really looking forward to Munro. Unfortunately, it was not a great experience. My husband and I ordered the Steak for two, medium rare. When it came to the table it was raw. Even the service person was appalled. He took it back. However, instead of bringing another steak, they tried to just recook the slices of steak we had returned. Even the second cooking did not make the steak medium rare. Yes they let us order other entrees but that was not what we wanted. The maitre D did send us a tray of Chocolates in our room for the next two days to apologize. However even that can't make up for an evening for your vacation ruined. Dinner in the Tuscan restaurant was the best on the ship. I wish we had tried that before our last night. We booked thru Celebrity the Fort Lauderdale Everglade. tour on the last day as our flight wasn't until 4PM. I can't tell you have awful that was. First and foremost, it was extremely cold, out on the airboat in the water. There was no mention before hand, so that customers could have dressed appropriately. Everyone on the excursion were wearing shorts, t-shirts et. Again because of the hurricane there were no facilities available on sight. Thank fully there were two women (who must have made a fortune) selling sweatshirts off too the side. Facilities included a washroom, and that was it. There were no restaurants and really nothing to see. This was the biggest money grab, I have even seen. The bus which was to drop customers at the appropriate airport terminals for their flights. stopped half way between 2 terminals and we had to take our luggage and walk to the terminal. Read Less
Sail Date: February 2018
Had some real problems with my special dietary needs. I did everything I was supposed to do prior to the cruise and I also identified myself to the dining room assistant. Despite these measures, the people in charge were unable to get my ... Read More
Had some real problems with my special dietary needs. I did everything I was supposed to do prior to the cruise and I also identified myself to the dining room assistant. Despite these measures, the people in charge were unable to get my meals correctly prepared until 2 days before the cruise ended. This was the first time that we upgraded to Concierge Class. It was very disappointing from check-in to supposed "special" amenities" for Concierge passengers. Several items listed clearly on the brochure were not present in the room. What is even more upsetting is that no one on the ship seemed to care either about the lack of attention to food preparation or to the missing items and the brochure claims. After the cruise, I contacted Celebrity Cares (poor name) and my concerns were never responded to. Needless to say, we are very upset about the lack of concern on the part of Celebrity. This is not the kind of service we have come to expect. We are about to move to "Elite" status. Seems like being loyal to a company, is only a one way street. Read Less
3 Helpful Votes
Sail Date: January 2018
the 12 day length and destination were the reason I chose this cruise. The food was excellent and the service is good. There did seem to be over spraying hallways to the point that it triggered my husbands allergies. The musicians and dj ... Read More
the 12 day length and destination were the reason I chose this cruise. The food was excellent and the service is good. There did seem to be over spraying hallways to the point that it triggered my husbands allergies. The musicians and dj did not target their audience and did not care to play music that the majority of people would enjoy. There was very little quality cover songs for slow dancing or music that people 50 and older would have enjoyed. The entertainment in the theatre was sub par 8 nights out of 12. There was a beautiful Sky lounge that was not fully used for live music. The singers seemed to be force to sing out of their range to the point of having to scream. Of the 18 cruises I have been on this was the worst music experience. St. Lucia and St. Kitt were very lovely and I would return back their again. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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