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3 Helpful Votes
Sail Date: May 2017
WE chose this cruise because we wanted to visit Russia & the Baltic but we were dissapointed with the ship Celebrity Silhouette and it did not come up to the standard of P &O Cabin very poor,needs urgent refurbishment Staff ... Read More
WE chose this cruise because we wanted to visit Russia & the Baltic but we were dissapointed with the ship Celebrity Silhouette and it did not come up to the standard of P &O Cabin very poor,needs urgent refurbishment Staff on Customer relations rude, we were given the wrong advice we asked to have the money we had payed for tips in advance to the travel agent re embursed so we could tip our choice of staff but we were told this was not possible & yet the friends we were on holiday with, ask to do the same and they received their refund! We receive excellent service from the staff in the dinning room every day ,dinning was a pleasure as they were so helpful. My husband needs a mobility scooter and their help was great, and much appreciated. We went to the shows in the evenings, and they were very enjoyable On disembarkation not well organised as I had to sit on a different coach to my husband, & the scooter as there was no seat for me with him & I arrived at least half an hour after him at the airport! Read Less
4 Helpful Votes
Sail Date: February 2017
I have cruised with Celebrity many times and wanted to convince my Princess-only sister cruiser to come over to Celebrity. Well, after we (me, my sister, and our spouses) came back from this Caribbean cruise, I've actually gone ... Read More
I have cruised with Celebrity many times and wanted to convince my Princess-only sister cruiser to come over to Celebrity. Well, after we (me, my sister, and our spouses) came back from this Caribbean cruise, I've actually gone over to Princess. I would specifically say that the entertainment EVERY NIGHT was an embarrassment. I wouldn't necessarily blame the performers as much as the writers. The costumes and the backdrops looked old and boring. The scripts were pathetic- cringe worthy. The second area of disappointment was the food. Celebrity, like the other cruise companies, have decided to lower the quality of food to force people to $pend money at the smaller restaurants. Rooms were very nice. We had an adjoining room with another couple and the balcony was a little awkward after the separation wall was removed. Well, partially removed, as it is only a section of it that comes out. Bathroom/shower were excellent. Embarkation/Disembarkation were very effortless. Nice job on that. Add to the disappointment that all 4 of us got off the ship extremely sick (2 had pneumonia). All in all, not a good experience. Read Less
2 Helpful Votes
Sail Date: January 2017
I booked this cruise to celebrate my boyfriends 60th birthday. He has been on several cruises in his life and always spoke so highly of the experience. I've only taken one cruise which was generally a pleasant experience. It was a ... Read More
I booked this cruise to celebrate my boyfriends 60th birthday. He has been on several cruises in his life and always spoke so highly of the experience. I've only taken one cruise which was generally a pleasant experience. It was a Crystal ship which toured the Baltic region. I chose this particular ship as it was recommended to my by a travel agent friend as being one of the best in this particular category of ships. As soon as the ship left the dock in Fort Lauderdale we noticed a pronounced rocking. We assumed that the water might have been particularly rough that day but were shocked when the rocking never stopped during the entire cruise. Granted I am a novice "cruiser" so can not honestly compare different trips but my boyfriend as well as numerous other passengers who had in the past taken many trips all complained about the extreme movement of the ship. The food was virtually inedible. From breakfast to lunch to dinner there was not one item on the menu that I would consider edible. I had always heard how wonderful the food was on cruises so was horrified when at best tasteless at worst foul swill was placed in front of us. Since we were eating in the upscale restaurant the entire time I was truly shocked at the quality of the food. The most outrageous part of our experience though has to be the couples massage that I had booked for us ahead of time. My boyfriend was not displeased with his massage but said it wasn't great. Mine on the other hand was a nightmare. My masseuse seemed to think that a good massage means that you should push a variety of spots on the body as hard as you can without regard to actually massaging muscles. While I have not had experience with cruising I have quite a bit of experience with massages. This counts hands down as the worst experience that I've ever had. At least four times I had to tell my masseuse to ease up as it was quite painful. I knew that she was hurting me but was still shocked to see bruises and abrasions all over my body once I got back to my cabin. I immediately called the salon to complain and was told someone would get back to me. Minutes later the woman who did my massage called. I did not see the point of arguing with the woman who inflicted the bruising on me. Foolishly I made a quick decision not to pursue the matter as I wanted to put it behind me. Of course every time I saw my injuries I seethed. But the real shocker was when they charged me an additional $100 claiming that we requested special massages. Generally speaking there were other aspects of the trip that were disappointing but not horrendous. One positive was the cabin was pleasant. We had a cabin on one of the higher decks so had a lovely terrace. Read Less
1 Helpful Vote
Sail Date: December 2016
I have previously traveled with Celebrity three times and all three were with the Century (which was recently sold to a Chinese company). The total time spent on the ship was over a month and I loved everything about this smaller boat. ... Read More
I have previously traveled with Celebrity three times and all three were with the Century (which was recently sold to a Chinese company). The total time spent on the ship was over a month and I loved everything about this smaller boat. Now, over two years later, I decided to try another Celebrity cruise. After all, I'd enjoyed the previous ones so much. Unfortunately, I was left very, very flat by my cruise aboard the Silhouette--mostly because the quality of the food has slipped so very badly. The dinners looked great but often tasted awful....and this even included some of the food at the optional (and expensive) restaurants (we ordered two ribeyes at Tuscan and they both were flavorless). The buffet sucked and often had portions roped off--making the novel buffet idea more like an obstacle course. Also, the 24 hour room service is NOT 24 hour and the quality was the worst of any of the food options. Apart from the food the other serious problem was the noise. Although the average age of the cruisers appeared to be about 60-70, the ship was incredibly loud--with music blaring in the central portion of the ship--and making it impossible to relax in the coffee bar or martini bar on the decks above. And it wasn't just that the music was loud, it was also annoying--often with loud Eurobeat music which none of the older passengers would have enjoyed. So was there anything I really liked? Yes. Ther service was still exceptional. So, while dinners and loud music annoyed me, it was hard to hate the trip because the crew was well trained and attentive. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose this cruise for the itinerary, ships personell did an awesome job. We thought other than headliners Entertainment was lacking. A lot of Venues had nothing happening. Not enough era music for the people on board the ship. They had ... Read More
We chose this cruise for the itinerary, ships personell did an awesome job. We thought other than headliners Entertainment was lacking. A lot of Venues had nothing happening. Not enough era music for the people on board the ship. They had Big Band music which was great and drew a crowd but not enough space to dance. Leaving the ship was chaos, no direction, signs, or ship personell. To point us in the right direction. Finding luggage was CHAOS. We were very disappointed with the waiter service in the casino, I tried to order a Pina Colada and was told they don't make those in the casino. When we went to the Casino bar we were lucky to find somebody there to take our order. It was also hard to find a waiter in the Solarium. Not enough wait staff in all the Venues. Also I did fill out a form with a complaint about not being able to get certain drinks in the Casino and the Quaser lounge. I was thanked for my complaint and not even offered a complimentary drink. Read Less
11 Helpful Votes
Sail Date: August 2016
We choose this cruise as our 10th anniversary. We were traveling with other family members food was below par, we ended up at the speciality restaurants 6 out of the 14 nights. Walking into the buffet it was a little insulting having an ... Read More
We choose this cruise as our 10th anniversary. We were traveling with other family members food was below par, we ended up at the speciality restaurants 6 out of the 14 nights. Walking into the buffet it was a little insulting having an Asian woman say washy Washy. At times we could not get service for speciality drinks as well. The only thing that they down is creating long lines on a regular basis. I would not use this cruise line for anything other a Caribbean cruise. The cabin Stewart and wait staff in the main dining room was the only positive part of the trip. If one does not part take in their shore(over priced) you out to the back of the bus per say. Charging $299 for Internet service is like saying I am from the irs and I am here to help you. Highly disappointing and would travel with them on any other cruise that includes site seeing Read Less
14 Helpful Votes
Sail Date: August 2016
We took this cruise to celebrate our 24th anniversary. We chose it for the itinerary - always wanted to see the British Isles and figured a cruise was the best way to do it. This was our 10th Celebrity Cruise. It was about 6 years since ... Read More
We took this cruise to celebrate our 24th anniversary. We chose it for the itinerary - always wanted to see the British Isles and figured a cruise was the best way to do it. This was our 10th Celebrity Cruise. It was about 6 years since our last Celebrity cruise, so some of my comments will reflect the changes we noticed. I booked directly with Celebrity, and their agents were very helpful. We flew from Chicago and arrived at gate D51 at AMS. After a pretty long walk (I don't believe I'm exaggerating to say it was 2 miles) we got to baggage claim and got to meet the friendly people from Viking River Cruises and HAL. Yes, Celebrity is missing from that list. Once we claimed our bags we asked around and finally the HAL folks directed us to a waiting area that Celebrity had established. Bus to the ship worked out OK, but the check-in process was really slow - we got the agent who took 15 minutes to swipe our passports, etc. They let us on the ship at 11:30, but the cabins weren't ready until 1pm. A couple of comments about the ship - she is a few years old, but was well-maintained. Our cabin was Forward on Deck 8 near the elevators and our cabin was comfortable and quiet. They no longer have the little amenity dish in the bathroom with Q-tips and cotton balls, and if you want an ice bucket, you do need to ask. Our bags didn't arrive until 7 pm, so we didn't make it to our early-seating in the dining room, but the food in the Oceanview Café was decent. We went to dinner the second night. We had requested a large table in the dining room, but were seated at the window at a table for 2. After we were seated, we were asked for our reservation card and then came back asking questions and left us again. We were literally left sitting there for 20 minutes with no water or anyone attending to us - just standing a few feet away, pointing to us and talking. Finally the matre'd came by and explained because we didn't show the night before they didn't think we were coming. The frustrating part was that they kept treating us like we'd done something wrong because we didn't make it to dinner the first night. Long story short, after getting moved to a different table the next night, we just switched to open-seating dining. The food in the dining room had it's ups and downs. One night the steak was inedible, the next they had the lobster - which was actually the best I've had on "lobster night" on a Celebrity ship. The escargot was yummy! Café al Bacio was great! We did get the beverage package that included specialty coffee beverages, so we got our money's worth. The drinks were well-made, with some great latte-art (I'm a retired barista, so that IS a professional opinion). The pastries often looked better than they tasted, but the almond-croissants and cookies didn't usually disappoint. This was probably the best service we had in the ship. We didn't go to the evening entertainment, but we did attend one of the lectures - they had a speaker who was retired from NASA, who was supposed to speak about the Space Station. He had problems with getting his tablet with only 8% battery life to display, explained this was 2 hours of material, and then went into this bizarre lecture about caloric intake on cruises. I went expecting astronauts and got fat-shaming. Besides being unprepared, he was one of those presenters who just pretty much read his slides. I did see the replay of another speaker on the TV - her topic was "History of Brothels in America". Needless to say, she was more interesting than the guy from NASA. Service was all over the place, from Elizabeth (in the coffee shop) who was WONDERFUL, to Danica the bar server who was as bad as Elizabeth was good. The service experience is best summed up by sharing my interactions with Guest Relations. The 2nd night of the cruse they gave us a survey, which I returned with a note that said, "you usually do better than this". They followed up and got the details which resulted in a couple of phone calls from the dining room. Halfway through the trip, we got a bottle of wine and some chocolate-covered strawberries (I thought we might be special until I saw they were pretty much giving them to everyone else on the floor). I did talk to Guest Relations and explained that I appreciated the bottle of wine, but my wife and I don't drink. They promised to note it in our records. On the 2nd to the last night of the cruise, there was a very nice wooden box in our room when we came back from dinner - a sommelier set. SMH Tendering was another area that really needed attention. After the Shetland Island Tendering tickets went into the 40's, I asked how the Priority Tendering works (it's a benefit for Elite Captains Club members), but no one would give me a straight answer. We later discovered that there were so many "Elite" members on the cruise that they weren't going to offer it. I guess they got some feedback and decided to change it. When we got to Edinburgh, the captain got on the PA and said we were getting in an hour early - but the ship wasn't at anchor until past the time we were to arrive. Not knowing that we weren't arriving early, many of us gathered in the Ensemble Lounge, but no one was there organizing. The Captains Club rep showed up after the lounge was pretty full, but she really didn't have a plan for how to proceed. Once she had enough to fill a tender, she arranged for us to head down. Since there wasn't any organization, the people who had just arrived ended up at the head of the line. It was a goat rodeo to be sure. The spa on board was great. Kim gave an awesome massage and my wife enjoyed her visit too. The disembarkation process was much smoother, very orderly and organized! Now for the ports. Cork - this is where you can do tours for Blarney Castle, which is the most popular of the tours. Edinburgh - This is an amazing place. We tendered there for 36 hours. There were 4 festivals in town (in addition to the Military Tattoo), so we did opt for a tour of Outlander filming sites outside of Edinburgh. Hopetoun House was beautiful, as were some of the other historic locations we visited. This was another situation where Celebrity had things screwed up. We originally received information that said the tenders would run 24 hours, when in reality, they stopped running at 1 am. So, if you decided to enjoy Edinburgh and got to the dock late, you were stuck in a town with no hotel rooms. In addition, after the tattoo, they had 10 buses arrive at the dock and people waited out in the cold for up to 2 hours waiting for the 25 minute tender ride back to the ship. Belfast - There's a lot of history here - from Titanic, to the history of the IRA and the UK. Liverpool - obviously the mecca for Beatles fans! Overall, it was a great itinerary, but a disappointing experience with Celebrity. I'm not going to threaten to never sail them again, but we are going to look at other options for our next cruise. Read Less
16 Helpful Votes
Sail Date: June 2016
We took the Celebrity Silhouette Baltic cruise on June 19th. It was the worst cruise we ever took and we will never cruise with Celebrity again. Our dissatisfaction is mainly due to the fact that most of the crew we dealt with was ... Read More
We took the Celebrity Silhouette Baltic cruise on June 19th. It was the worst cruise we ever took and we will never cruise with Celebrity again. Our dissatisfaction is mainly due to the fact that most of the crew we dealt with was indifferent and did not care at all about customer satisfaction. There are many incidents I can site, but the following are the two biggest: Be very careful if you sign up for a Celebrity shore excursion. They canceled our shore excursion, Berlin On Your Own, at the last minute. The tour was for people who just wanted free time in Berlin and consisted of a 6 hour round trip train ride with a guide on the train with suggestions how to use your time. There were only 8 people signed up, so I had no problem with the cancellation. However, I later found out there was room on the train Celebrity’s vendor chartered for their shore excursions. The public train schedules to Berlin did not mesh with Celebrity's time in port, so we simply asked to buy a ticket on a train that was not full. Both Ben in shore excursions and his manager (I forgot her name) were rude and dismissive. They told us we cannot buy tickets for the train, they cannot control what their shore excursion companies do, and just said too bad when I told them they were ruining an important part of our vacation. Either they do not understand customer service or Celebrity needs to write better contracts with their subcontractors. Celebrity also canceled another tour that had 25 people on it when the tour maximum was 35. They also canceled a tour in St. Petersburg at the last minute, so those people were stuck on the ship since you must have a visa or be on a scheduled tour to enter Russia. The second incident occurred at the Tuscan Grille specialty restaurant. There was a pebble in my food that I almost broke my tooth on. The host, Andreas, said he would speak to the chef and never returned to our table. Perhaps he should have apologized, offered the meal for free, and asked us to stay as someone who is customer satisfaction oriented would have probably done. I walked out after about 10 minutes of waiting for him to speak with us again. He stopped me, asked if I was coming back, and told me the chef said the pebble was part of the dish. I said I would not return walked out. Then my husband found a bone in his broccoli and again Andreas said it was part of the dish. My husband ate about 4 bites of his dinner, and the waiter, who had acted like nothing happened the whole time, asked for his card so he could charge him for his meal. My husband told them they have got to be kidding and walked out. It was the worst restaurant experience we have ever had! By the way, there was a table full of Celebrity officers dining less than 3 feet from us. No one came over to see what the problem was. There were some positive things about the cruise. The ship itself is beautiful. We have been on a lot of cruises, and the public areas on Silhouette are some of the nicest we have seen on any ship. The food and wait staffs in the main dining room, Cuvee, and at the buffet are terrific. However, good luck getting an open seating table in the dining room when you want it. We waited over half an hour most nights. Also, Milana, the Assistant Guest Relations Manager, was terrific and tried to help us out with both situations above. She DOES know the meaning of customer service and we appreciate all she did for us. She helped us resolve the restaurant situation, but this could have been avoided all together if Andrea had handled it correctly to begin with. The Berlin situation is just inexcusable. Read Less
11 Helpful Votes
Sail Date: May 2016
The cruise was very busy with a lot of ports and as a result there wasn't much going on on the ship. I like to have a mix of excursions and on board activities. The on board activities were limited. I was especially disappointed by ... Read More
The cruise was very busy with a lot of ports and as a result there wasn't much going on on the ship. I like to have a mix of excursions and on board activities. The on board activities were limited. I was especially disappointed by the music aboard ship. Brown's jazz quartet was very good but the folk singer Dobson seemed bored and Liv and Joe (more folk singers) didn't perform often enough. I was also disappointed that the nightly Captain's Club event featured no live music. We ate downstairs in the Grand Cuvee twice but both times the food came to the table cold. Also, it took 35 minutes to get the salad out the first night. We mentioned this problem to the waiter and he said there was nothing he could do about the cold meal or the slowness of bringing it out. After that we went upstairs to the Oceanview Cafe for dinner. It was always excellent. I especially recommended the Italian, Indian, and Asian food. The Italian and the Asian were prepared to order every night. We went on excursions in every one of the 8 ports. Most of them were excellent. A nightly problem was how noisy the ship was. It sounded like trucks banging against trucks every night. The biggest problem with the cruise however was the disembarkation the last day. The ship for some reason wasn't cleared when it was supposed to be cleared. Also, the luggage for a lot of the people who needed to get to the airport in Amsterdam for early flights was misdirected. It was supposed to be droppbed off first but wasn't. Instead the luggage for cruisers with latter flights was dropped off. This was a serious problem for dozens and dozens of cruisers who needed to make early flights. The Celebrity person at the airport blew off the problem and walked away from it all. I thought at one point that the cruisers and the men unloading the baggage would come to blows -- there was shouting and arguing, and some security people finally came around. The Celebrity people taking care of this were no where to be found. Several of the cruisers said that this was pretty typical for Celebrity Silhoutte. I have been cruising on Celebrity for probably 20 years. This was the worst experience I ever had. I will never again go on the Celebrity Silhoutte. Read Less
6 Helpful Votes
Sail Date: May 2016
Chose the cruise for the ports. Sailed Celebrity on the Constellation thru the canal and loved the ship, crew and ambience. OUR MISTAKE to even consider a ship this big. With that said there are many areas where we as very experienced ... Read More
Chose the cruise for the ports. Sailed Celebrity on the Constellation thru the canal and loved the ship, crew and ambience. OUR MISTAKE to even consider a ship this big. With that said there are many areas where we as very experienced cruisers feel there is room for improvement. Not the least of which is the hard sell no matter what or where you were on the ship. How about $3.50 for one toothbrush? Or (hold on to your seat) $17.99 for a bottle of cough syrup in the shops. Entering dinner, the hard sell for specialty restaurants. Exiting dinner. Hard sell for specialty restaurants. Photographs-hard sell. Buy the package, it is cheaper. Alcohol? Soda-up charge of $5.00 for one can of coke. And the hype and the pushing and grabbing and shoving at the shops when the advertised $175 watch sets are on sale for $19.99. (the quality only deserved a #19.99 price tag). Savvy shoppers avoided this mayhem. See the ladies with their elbows and their baskets-disgusting displays of rudeness and physicality. Aqua class did have its perks-BLU dining room with the wonderful waiter, Contreras as well as early on and early off the ship. Access to Canyon Ranch Spa too. BUT the stateroom was tiny, so cramped-over the bed, unreachable shelves for your clothes plus 3 miserable drawers to share. Closet awkward to get in to-and very dark. Now the bathroom--counter space negligible and the shower like a glass upright coffin. Definitely not comparable to a mini suite on Princess. And of course, nothing compares to Oceania concierge. We did luck out with the weather. Only used the ship's excursion for Berlin as we had to be sure to be back in time. A 6 hr round trip bus ride for a 6 hr tour. Not worth your time. Did have some very special independent tour guides in Tallinn and Helsinki--highly recommend. TJ Travel for St Petersburg and Stockholm were excellent. Booked transfers via Celebrity. Stayed at the Movenpick adjacent to the pier. Convenient to the ship but not to anything else and they did not give a about helping with the transfers although Celebrity insisted they had the info for us. After e mailing Movenpick officials we did finally receive the transfer info we needed. It was hell getting it. ALTHOUGH LUGGAGE WAS TAGGED APPROPRIATELY FOR DELIVERY TO THE HOTEL IT WAS LOST AND NOT FOUND TILL LATE IN THE DISEMBARKATION DAY. ATTENTION TO DETAIL ON THE PART OF THE CRUISE LINE IS LACKING AND THEIR I DON'T CARE ATTITUDE IS PERVASIVE. Read Less
27 Helpful Votes
Sail Date: May 2016
This my 5th cruise and first time on Celebrity. Very disappointing especially after being advertised as a ":luxury" cruise line. The ship itself is very nice and our balcony stateroom was roomy and well appointed. ... Read More
This my 5th cruise and first time on Celebrity. Very disappointing especially after being advertised as a ":luxury" cruise line. The ship itself is very nice and our balcony stateroom was roomy and well appointed. Here's the areas that disappointed: 1) Breakfast buffet is supposed to stay open until 10am but they begin shutting down around 9:50am. 2) We had to wait for over 1/2 hour for our bags at the airport after disembarking. What was bad was that they refused to unload our bags until they unloaded the first truck even after several guests told them the bags they were unloaded was for a later group (which was obvious by the number tags). 3) Food quality was average to poor. 4) Shore excersion staff made us run back for passports when they weren't needed. What was bad was communication was "photo ID" not Passport so they weren't consistent in messaging. 5) Buffet ran out of cups, mugs and coffee several times. 6) Shore excersions should display on the screen in the theater the group numbers already called since the announcer has a strong foreign accent and you can't tell if he called group "B", "D", "C" or "E:". 7) Other small items, they didn't have the correct dining time for us, gave us the wrong disembarkation group tags and never even said congratulations as this was our honeymoon. They really should relook at the details in service before calling themselves a luxury cruise line. Read Less
13 Helpful Votes
Sail Date: April 2016
We chose this cruise because we had been blown away by the excellent service and the food in a previous Celebrity cruise. The service on the Silhouette left much to be desired. The cabin was served well, but dinners and drinks were slow ... Read More
We chose this cruise because we had been blown away by the excellent service and the food in a previous Celebrity cruise. The service on the Silhouette left much to be desired. The cabin was served well, but dinners and drinks were slow in arriving. The buffet was not stocked 24/7 as it was before. If you came back to the ship for a late lunch, no luck. The concierge was ill-informed. She basically just googled your question and printed the answer for you. We did not receive printed port information and a map for the ports. These used to be delivered with the daily schedule. Paying for Concierge class was a waste of money. We received very little for the extra money. The food was still excellent. The shore excursions were typical. The entertainment was spotty. We walked out of two shows in the theatre. We will probably not do another Celebrity cruise. The ship is so enormous, it took forever to walk from one place to another. Read Less
15 Helpful Votes
Sail Date: March 2016
Maybe our expectations were too high-- some friends rave about how great Celebrity is. Maybe it's just the Silhouette. But overall, and trying not to evaluate based only on our tastes, I think Celebrity fell short. We arrived late ... Read More
Maybe our expectations were too high-- some friends rave about how great Celebrity is. Maybe it's just the Silhouette. But overall, and trying not to evaluate based only on our tastes, I think Celebrity fell short. We arrived late for check in on purpose as the lines are usually better and no waiting to board the ship after check-in. Things went smoothly, we were on the ship, and a quick drink later, by 1pm, they allowed us in our rooms. Better than expected. Luggage arrived more quickly than expected too, which is what it takes for me to finally relax on a ship. Room 7185 was a nice room, about the size of other balcony rooms we've had, but the balcony itself was more roomy and realistic. The reclining chairs were comfortable, but laminated pieces were falling off of the arms making me worried it would snag clothing or scratch me as I sat or got up. Didn't happen, but perhaps because we were careful. There were sharp edges. It seemed rather bad to keep these chairs in distribution. The storage in the room was abysmal. I'm tall enough (5'7") to reach the over the bed shelves fairly easily, but they were so inconvenient that I didn't WANT to have to use them. The problem is we HAD to! There simply wasn't enough room! The closet was small, and only 3 medium sized drawers and one useless hairdryer drawer in the room. I'd read on CC before the cruise that there were oodles of drawers in the bathroom, and what a wonderful thing it was to have all that storage space there. I'm guessing they were in a suite. The drawers in our bathroom consisted of two so useless that they barely fit our toothbrushes and toothpaste-- one drawer for him, one drawer for her. And the normal sized toothbrushes fit diagonally to fit at all! There were 4 shelves behind a glass door, but the shelves weren't deep enough for my husband's dopp kit-- which has never been a problem anywhere else! My small Vera Bradley makeup case couldn't fit there either, also couldn't fit in the drawer where the hairdryer was in the room. Due to the lack of useful storage space, a lot had to be left out on the counter. Which made me really resent the tremendous amount of books and magazines on that small counter taking up very precious space in order to entice me to buy something on the ship. I was on this cruise with a large group of friends, most of us in consecutive rooms. There were a lot of complaints about the storage space, and when it was noted one of the girls had brought 11 pairs of shoes on the cruise, the first comment by everyone who heard was "where did she put them?" I brought 4 pairs, my husband 2. I was grateful I'd put back that one pair I'd almost brought along, and wished I'd left another pair behind. To struggle to say something nice, I will say there were enough hangers, just barely, in addition to the ones I had brought along for dresses, tops, jacket, etc. I pack light. Also the rounded edge of the beds does make it easier to walk around from sofa area to balcony without feeling cramped. It gives a more spacious appearance, and in actuality, perhaps that is what best describes this room-- everything about it is to give the appearance of spaciousness and storage, but in practical use, it's a struggle. The Muster Drill. I was quite relieved to see that we would not be standing outside in the heat, as the cruisers on the HAL ship across the dock were, but it might have actually been a relief if we'd been outside. It seemed as if someone forgot to turn on the AC on the ship. So here we are packed into a room, most of us standing, and they are making us pretend to be sardines. It only made the lack of AC worse. It was probably 1/3 as long as it needed to be. In addition to repeating things in different languages, which I have no problem with, they repeated the same things several times. It was very odd, as if the video, the people and the captain had no idea what the others were talking about. So what the captain said is reiterated, in several languages (AGAIN) in the video, and then crew members repeat it again. The hot cruisers were getting past restless by the end. But it was all pretty useless really. It was hard to hear the captain on the speakers in that room (not helped that cranky hot cruisers didn't realize he'd begun and were talking over him for awhile). Actually it was hard to hear the captain's daily speech in a lot of rooms on the ship. Back to the muster drill-- we were in section B1, wherever that was. They had tvs and a video screen where they showed muster drill info that the captain just said that most of the people standing there probably missed. They missed it on the video too unless they were within 4 feet of the tvs or a small group of people lining where the video screen was. The tvs and screen were made for people to be sitting down to see them. And of course 95% of us were standing. Well then you have a crew member repeating what the captain and video just said and showing how to put on your life jacket a few times just in case you missed it on the video you couldn't see. And in a few languages. Which is okay except the crew member was not 8 feet tall, nor was he standing on anything to elevate him in the slightest. It wasn't until he was halfway into the shtick that I realized HE was the one doing the demonstration! What an utter waste of time for us all. For the record, best muster drill was on Princess. Seated. In an AC room. Made interesting. Actually tried on a vest for the first and only time ever. And we all listened because it was a comfortable environment, we could breathe and we could see and hear! The captain is a hoot. Other than the port lectures, there was only one that I heard of, the one where the Captain spoke. Well worth it and not to be missed. But still, this was another source of disappointment-- we thought surely there would be lectures on sea days, of which there were 4 on this cruise. Other than the captain's talk, nope. In fact, so much seemed to involve extra money. As soon as we arrived on ship, we were told if we wanted to do any of the classes, sign up first thing in the morning because they fill up fast. Surprising since none were free. Wine and Martini "tastings" I expect to cost, but on other ships there was so much that was free that, if available at all, came at a price on this ship. The shops had the usual cruise ship fare. The cheaper stuff was downstairs where you were lucky to find someone to check out your purchases (to be fair, I bought nothing, but I noticed they usually had only 2 salespeople covering a very large area). Upstairs, I couldn't even look at the offerings without salespeople breathing down my throat! It was as bad as the Caribbean port jewelry shops! Personal preference here-- I HATE it when salespeople are pushy and all over me. I tried to look around a few times and left in frustration-- and let me tell you, I was feeling deserving and had been well-prepared to buy myself a pretty bauble. But I couldn't see anything for all their yammering and pointing me to what they thought I wanted to see (or maybe what THEY wanted me to see). A point of contention for me in the cheaper jewelry shops-- they had the usual sale of rings that often run about $50 (on sale) on most ships I've been on. I was looking at those rings, and found one that matched a pendant I'd bought on the cruise I'd taken last September on Norwegian. I was quite dismayed on several accounts. First off, that ring, same quality as my pendant, was on half-price sale for over $100. That pendant I'd bought? It had been $10 on a half price sale. And no, I didn't get a fantastic deal on the pendant, it was worth the $10 I paid. The card room: Game tables are important among many of my friends. At a pre-cruise party, pictures of the game room were important! Unfortunately, the pictures online make you think there's more to it. When the pictures show 7-8 tables with little room between them, THAT's IT! I had actually found 2 pictures of the card room that showed 2 different styles of furniture, so I was really expecting a bigger room. There were complaints about noise, but it's to be expected when you have too many tables in too little space. More than once the game tables were full and people came in wanting to play. I have NEVER seen such a small card room on a ship, and I think the Silhouette is the biggest ship I've ever been on. Another problem-- where do you go to play a game like cards (cards that can blow around easily in a breeze)? Appropriate sized tables in indoor places were hard to find, so there was little alternative. Which is also unusual. Never had this problem on other ships. Jogging track. Really? Can't believe they call it that without laughing. There is no promenade out of the elements on this ship-- although we made do a few times with the short walkways on deck 5 just going back and forth. They weren't very crowded because they were so useless. But they put the "jogging track" at the top of the ship, and through a very crowded area. Most of it is surrounded by lounge chairs, leaving barely enough room for 3 people to walk side by side. And it was short. I recall someone telling me 8 times around the track was a mile. Okay, so imagine people trying to run, dodging people who are walking fast, dodging people who are walking slow (but as fast as they can), dodging people who are just trying to get from one area of the ship to another, dodging people who are trying to find a place to lie down and grab some sun. I don't think I was on the jogging track at any time of day or evening that it didn't leave me shaking my head wondering what in the heck the designers were thinking. I'll use the jogging track to segue to the food. Let me preface this part of my review with the insight that I am NOT one of those people who comes back from a cruise talking about the food. I don't. I know a lot of people are dreaming of lobsters and steaks for months before their cruise. Not me. BUT, I had some expectations. I really like the buffet on Norwegian ships, personal preference, and from everything I've read on CC, I expected better than Norwegian for both the MDR and the buffet. Still, a grain of salt-- some of the CCers RAVE about Celebrity food. Thankfully I had also read the reviews saying the food on Celebrity has gone down. Well, I guess it has. I'm not a lobster fan, but I'm rare among my friends, and they were looking forward to the one lobster night (and disappointed there weren't 2). It was overcooked and rubbery-- even I could see that across the table! My husband and I love salmon-- I cook it at home all the time, and I'm not a cook, but it's so dead easy to make good salmon. I don't recall ever being out somewhere and having salmon not at least as good as I make it until now. This was flavorless and dry. And that often seemed to describe my MDR meals-- flavorless and dry. I like lamb chops, often order it on ships because I don't cook them, but these were nothing special at all. Even the mint sauce was so mild it might as well have not had any mint in it-- just waved at with a stalk of mint. The beef wellington was well presented, but it was so bland! Although I'm not a gravy person, when they came around with the gravy, I decided to ask for some, hoping it would perk up the flavor. Well it actually made it worse because in addition to no flavor, it was gravy, which I don't care for. Veggies were slightly more prominent in the MDR than on other ships I've sailed, a top complaint of mine on other lines. However, it was clear they were there to fill and color a plate most of the time. One dish I had came with carrots and green beans. There were about 8 green beans-- not complaining, the norm is 3-4 on other ships (you'd think green beans were expensive!)! I was actually thrilled! They were well-cooked, really just perfect. But the carrot slices were thicker, and while not cooked together, they were clearly cooked about the same amount of time because the carrots were not any description of cooked that would have been considered good. Not raw, not al dente. Somewhere in between. And let me say I LOVE carrots in any form but one that renders them tasteless, and whatever this cooking was, it did. What was funny as the cruise went on, one of our group would ask how others liked the food, and people would respond, "oh, it was really good... except for the blah blah, and the this and that, oh, and I didn't like the other thing..." etc and etc. So really, did you like the food at all? I didn't. We had somewhat better luck at the buffet. Although I will say that I've never been to a buffet on a ship at a time in which it was completely CLOSED! 11:30 to 12:00p, absolutely NO food is available. NONE. We'd been up since 6am, had an early breakfast and done a lot, was it unreasonable to be hungry for lunch at 11:30am? Apparently not as many people seemed as shocked as we were by the closed buffet. 5:30-6pm, there is sushi only, and a long line for it because when it's gone, it's gone (I only saw it the one day I happened to be there at 5:30). I have to say, as a diabetic, that was more than a little disturbing to note that I could have low blood sugar, go to the buffet and have to wait 30 minutes to get some kind of food on a ship. We've ALWAYS gone to the buffet when I had low sugar attacks, any time of the day or night, and there were plenty of options available. There wasn't a lot of selection available when it was open. Asian breakfast looked "interesting," but for those of us who are familiar with Asian culture and breakfast foods, it was surprising. More like American version of Asian lunch or dinner food than breakfast. I can only imagine what the Asians on the ship thought. The omelet station was pretty good and quick even with a long line. But for the most part it was the same basic buffet fare, and sadly about as tasteless as the MDR food. Personal preference: I usually like the buffet better than the MDR on ships because I LOVE that I can have a plate with foods from 4 or 6 different cultures! I love trying new foods, and the last ship we were on, I came home, cook that I am not, and tried to recreate several of the dishes that I'm still jonesing for! This ship's buffet, with its bland and limited fare, was simply-- a disappointment. I lost 3 lbs on this cruise. Normally I stay the same with weight on a cruise because I do tend to lean to the healthier foods, I walk more, but I also splurge. I'm not a big dessert person, which probably helps a lot. I did very little "splurging" on this cruise because it just wasn't good enough to warrant more bites "for the bliss of it." By the last few days of the cruise, I was eating for the nutritional value alone-- as a diabetic, you have to understand that means you are not enjoying what you eat, but simply eating what you anticipate your body needs to get you to the next meal. That is REALLY.... disappointing.... on a cruise. We did not eat at any of the pay restaurants. Perhaps you have to give them more money to get a great meal on this ship. Unfortunate for me as our large group focused on meeting for dinner in the MDR every night as a means of connecting with each other. So the choice was spend a lot of money in hopes of getting a good meal on the ship, or put up with mediocre food and enjoy the company at our dinner table. We chose the latter. Well, after all, if the MDR and the buffet food are so bland, why would I expect better out of the pay restaurants? Drinks. We had the promotional classic drinks package. We upgraded to premium. The second day, I'd tried a lot of drinks, and I thought it a little odd that I wasn't feeling it. I make stingy drinks at home so I can have 3 of them (I like the mixers! LOL), but those 3 a day are the equivalent to 1.5-2 normal drinks. I would venture a guess that I'd had 5-6 drinks between around 2pm and 6pm, and I was not the least bit tipsy. At dinner, I ordered wine, and finally I began to feel boozy. I just assumed it was finally catching up to me. Except it didn't matter how much I drank of the bar drinks, I never got drunk. It wasn't until I had wine, from a bottle, that I felt it. My husband and I had both noticed it, but didn't say anything until we were on the drive home. We had stopped at a Drury Inn overnight-- they give you some free drinks at certain times of the evening. We each had 3 of their free drinks, expecting them to have been watered down, and we were drunker than we'd been at any time on the ship. That was when we commented and realized we'd both been thinking the drinks on the ship were very watered down. I had 3 drinks that were favorites on the ship-- Elderflower Fizz, Elderflower Blush and Bloody Mary (the veggies in the tomato juice, you know). I never had them the same twice during the whole week. My bloody mary's ran from bland to mega spicy-- I went back to the same bartender for another of the spicy ones and the next one was so bland I could have cried. On the fifth day, I ordered what was probably my 15th Elderflower Blush and it arrived quite rosy colored and smelling strongly of strawberry. I was about to question that I got the right drink when I stopped to read the menu and what is supposed to be in it-- and yes it does have strawberries! I never knew! I think some of the Elderflower Fizzes I had were a mix of the blush and the fizz. I don't know, but inconsistency was huge on this ship. Yeah, I know, on every ship you have a bartender that you find makes it EXACTLY the way you love it and you search them out, but the other bartenders make it almost as good if you can't find that one. Here, the same darned bartender could make the same drink 5 times and each one come out different! Okay, my last issue is really petty, but I'm mentioning it because it created a problem for me, and I can't believe NO ONE on CC mentioned this in a review I read. There is NO SHOWER GEL on this ship!!! NONE!!! They use bar soap in the shower, and expect you to be happy with the rashes and clogged pores it causes (some people like me). Of all times-- I've carried shower gel on every one of my cruises only to feel like a fool for wasting precious luggage space because there was always gel in the shower. ALWAYS. So I left it at home. And I ended up using Shampoo for Shower Gel the whole trip. Which wouldn't have been so bad if the steward hadn't been so stingy with the shampoo. I really want to end this review on a positive note, and here's a good segue for that-- the steward who was stingy with the shampoo was also one of the best we've had. Instead of me having to search him out and request something, as the luggage began arriving, he came to our rooms, came INTO our rooms, and had a short, quiet, undisturbed discussion about our needs. I had a request that was fulfilled within 20 minutes. I have to say this was hugely impressive. I have been in the hallway, tracking down my steward (trying to figure out WHO my steward is!) and having to make this same request while in line with other cruisers making their requests, and it's just so... uncivilized. THIS was civilized. Classy. And it set a bar. Maybe one that was a little higher than the rest of the ship could reach. Read Less
4 Helpful Votes
Sail Date: March 2016
The port side process was smooth, but the embarkation process proper was a little clunky. I have been cruising for many years, but this was the first time I had to wait to board the ship. Once the wait was over, embarkation moved along ... Read More
The port side process was smooth, but the embarkation process proper was a little clunky. I have been cruising for many years, but this was the first time I had to wait to board the ship. Once the wait was over, embarkation moved along pretty well. The design of the ship is very attractive. I have cruised with the Equinox, Reflection and Solstice before, all sister ships of the Silhouette. I was traveling with my wife and children, as well as my in-laws. Unfortunately for me, my experience on this particular voyage was quite poor. For starters, the cabin was incredibly dusty and allergenic. My son and myself were both sneezing and coughing from the moment we entered our state room. The cabin was so dusty that my son had recurrent asthma attacks while in our room. My wife developed a rash on her arm and torso. The stateroom attendant was not of much help in getting the cabin cleaned. After a visit to guest relations, an in depth cleaning was performed with immediate improvements. We had reservations for early seating for 6 people. We were offered a nice table towards the back of the main dining room. Food in the main dinning room though was horrible. We actually had to send the food back several times during the first 2-3 days of cruising. We ended up not going back to main dinning room after multiple attempts to address the food quality issues. Unfortunately service and food quality in Ocean View Cafe was also poor. It was common for food staples like cereal to run out during breakfast service. When requesting cereal, some staff member answered that there were over 4000 people on board and that they sometimes run out of things. Not quite the answer I expected. Food quality and availability issues were addressed with multiple people while on board the ship. After countless attempts at addressing food services, the Maitre'D made arrangements for the last 2 nights at specialty restaurants. Having young children makes dining in such establishment difficult and that was our original reason to aim for the main dining room service in the first place. I do not expect 5 start gourmet food in the main dining room, but I also don't expect to be sick from what we are being served. Entertainment, spa services, life enrichment activities and music were great. Many activities were occurring across the ship to meet most people's interests. That is the Celebrity service I have learned to expect over the years! Ports of call were very nice, with ability to have a lot of fun. Exception to this was the Cayman Islands where 7 cruise ships were being tendered to shore. Celebrity tender service was poorly organized with only one tender able to dock shore side at a time, with 2 tenders waiting with passengers to disembark. Other cruise lines used local tenders, who could dock in other locations and transfer more people more efficiently. Our excursion was delayed without any staff providing the passengers with any updates. No assembly point was ever demarcated with a lollipop. People were running back and forth without knowing what was happening. Once the excursion started, we had an absolute wonderful time. On the last day of our cruise, our beverages purchased shore side had not yet been delivered to our state room and I had to go hunt for them on debarkation day. I was told that the crew did "not get around" to delivering the bottles to our state room. This has NEVER happened before with any cruise line in 20 years of cruising. In summary, this was by far the worse experience ever after close to 2 decades of cruising! We were invited to specialty restaurants on the last 2 evenings of the cruise, but this hardly makes up for our horrible experiences. To this date, I have not been contacted by Celebrity to discuss my experience on this voyage. I did leave a comment card on the ship, filled out the cruise review and contacted their customer service department. There appears to have been a major shift in Celebrity's commitment to their customers as I would never have expected such lack of professionalism from a reputable company like Celebrity. I was scheduled for 15 day Holiday cruise on December 19th of 2016 on Celebrity Equinox which I proceeded to cancel today. Read Less
10 Helpful Votes
Sail Date: February 2016
My wife and I just completed our 11th cruise 2nd with Celebrity Cruise Lines first on the Silhouette. Ship was beautiful the staff was not very helpful or friendly. The dinning staff was inefficient and the food was just so so. Many times ... Read More
My wife and I just completed our 11th cruise 2nd with Celebrity Cruise Lines first on the Silhouette. Ship was beautiful the staff was not very helpful or friendly. The dinning staff was inefficient and the food was just so so. Many times the cafe ran out of inventory. When we asked for assistance we were greeted with and attitude. The last night my wife asked for a bun for her hot dog and was given a frozen bun. I did get a bun and a slice of cheese to put on my cold hamburger patty. The room was nice and the shower was best in class. The room attendance was poor. We often had to ask for supplies like shampoo, toilet paper, breakfast menu.... Entertainment in the auditorium was excellent but the seats in the Auditorium was uncomfortable and I sat on one that was broken. Port of calls was Fantastic. Library, card room and other public areas was very comfortable and relaxing. Read Less
7 Helpful Votes
Sail Date: February 2016
We've cruised with Royal Caribbean, Carnival and Holland American. We were anxious to take a cruise with Celebrity because of the great ratings for their ships & cruises. Unfortunately, we were UNDERWHELMED. Our balcony cabin was ... Read More
We've cruised with Royal Caribbean, Carnival and Holland American. We were anxious to take a cruise with Celebrity because of the great ratings for their ships & cruises. Unfortunately, we were UNDERWHELMED. Our balcony cabin was much smaller than other lines we sailed on, but the bathroom was spacious. I'd rather have more cabin room than bathroom space! Service from staff was fair - nothing to write home about - with the exception or our Concierge specialist. She was phenomenal. Many of the general staff did not speak or understand English very well. When had made special requests far in advance of boarding which were not honored. It was necessary for us to call the desk several times to request distilled water, additional towels and an extension cord when this had been requested months in advance. Also, the first water that was brought to our cabin was not distilled. Food was fair with the exception of our last evening meal at the specialty restaurant Luminae. Luminae's food and service was heads above the rest. The shows were entertaining and fun. Water areas were enjoyable and the spa was good. Another disappointing issue was the nickel & diming of guests for access to certain food areas & other amenities. My in-laws had booked a Royal Suite and 3 additional Aqua Class suites and we (Aqua Class cabins) were turned away from specialty areas when we joined our Royal Suite in-laws. This is tacky and ludicrous. Spend over $30k and you can't get your family member a specialty coffee? We enjoyed our excursions - moonlight zip lining; sailing; beach day. Although booking them was painful as the online reservation system was not working properly and I ended up calling to speak directly to a reservation specialist who said they were having continued trouble with the system. All in all, I was not impressed and am wondering how Celebrity Silhouette achieves such high ratings. We won't return. Read Less
4 Helpful Votes
Sail Date: January 2016
This was our 10th cruise and the second on a Celebrity, Solstice class ship. The common areas are all beautiful and well laid out with comfortable seating in interesting spaces, like the library, card room, lounges, open deck areas, ... Read More
This was our 10th cruise and the second on a Celebrity, Solstice class ship. The common areas are all beautiful and well laid out with comfortable seating in interesting spaces, like the library, card room, lounges, open deck areas, etc... Our stateroom was very comfortable w/ attractive color choices and adequate space. The layout of the bathroom is the best at sea. It may have a similar foot print to other cruise lines but the fixed glass door on the shower makes the whole space seem much larger and seem richer, more luxurious. Celebrity had many problems with the online reservation system. prior to the cruise I had to phone the house travel agents several times to insure that what I requested online was actually booked. I was told that they were in a computer update and having some trouble. As the customer it angers me that the company allowed it to be my problem, my time spent on hold can never be recovered. We requested traditional dining first seating with our travel companions at a four top table. We could only get 8:30 and were put on a waiting list for the earlier dining. This ship reserves the entire second level for anytime diners. It would appear that they misjudge the popularity of the flex option thus disappointing the traditionalists. We met the Food Manager at a cocktail event for returning customers, and he immediately used his mobile phone and got us the first seating at a four top next to a window. In this case it paid to complain. The food in the MDR was outstanding every evening and our servers were way above average. We did not go to any specialty dining, they seemed to have gone up in costs and we could not justify leaving what we had.Celebrity has decided to stop having formal nights and changed to a no coat or tie substitute that is referred to as "Something Chic" it has no definition other than just about anything that you like is good enough, and people certainly had different ideas. The Cruise Director failed to provide a production show with singers and dancers on this cruise. A juggler, comedians, and a couple of vocal impressionists does not seal the deal for entertainment. The house band "Front Row" was excellent. They had large crowds in the atrium area most evenings. It is to bad that they could not get a better venue because they definitely developed a following. The Sky Lounge is my favorite space on this class of ship but we were not able to use it because it was reserved every day by Celebrity's partner for art the "Park West" company. Park West also utilized the entertainment court and Celebrity Central at various times for sales events. I did complain to guest services who explained that it was a business decision and they were sorry for the inconvenience. Not sorry enough to do anything for me, just sorry. Disembarkation was miserable. I do not believe that I am overstating it. It was 45 degrees when we landed and we had to leave the ship and enter a long line that winded dockside for over 1/2 hour to get to our luggage and another hour to make it through an overwhelmed immigration check point. Many ships docked, Oasis of the Seas got one of the new facilities and never went outside. Ship to luggage no problem. Celebrity, old facility and take your chances. That wasn't good. People in the cold w/o notice that we would spend a long time in the elements. Read Less
4 Helpful Votes
Sail Date: January 2016
We just returned from our third CELEBRITY cruise. [western Caribbean][SILHOUETTE] Our two previous cruises were EXCEPTIONAL. [eastern Caribbean/transatlantic] This was just the opposite. We booked a SUITE and for $5000.00 was ... Read More
We just returned from our third CELEBRITY cruise. [western Caribbean][SILHOUETTE] Our two previous cruises were EXCEPTIONAL. [eastern Caribbean/transatlantic] This was just the opposite. We booked a SUITE and for $5000.00 was given the ALL IN promotion [free gratuities, premium bar, shipboard credit]. Went to get a drink and was told by server I had to sign/pay. when I said I had a 'premium drink package' I was told to go to guest relations. A young staffer told me my reservation had NO indication of an 'all in' package and that in order to receive it, I needed 'to show proof'. I requested to speak with his supervisor and was told' she will tell you the same!'. I repeated my request. A supervisor appeared and she told me I would be given the 'all in' but that [after checking] 'YOU WILL BE HELD RESPONSIBLE FOR ALL CHARGES'... then, I noticed my account was being charged for daily gratuities. Again, went to guest relations and encountered the SAME response from another staffer. SO MUCH FOR CUSTOMER SERVICE, EH? The suite we paid for came with a butler service. I requested he make us reservations at one of the specialty restaurants. NEVER HEARD FROM HIM. The only time we saw him was when he brought coffee to our room in the a.m. [WITH NO COFFEE CUPS!] Previously, we cruised AQUA CLASS, which got us into the Persian room/steam rooms. I was told SUITE CLASS was not allowed in and that I could buy a day pass for $50.00. Tfood in the private dining rooms [luminere/bleu/Murano] was mediocre, at best. service was certainly NOT as it was on previous sailings. The most disturbing part is that we have submitted evaluations, I have contacted my celebrity booking agent and NOONE CARES/CHOOSES TO RESPOND! I would expect something like this from a budget cruise line but not from CELEBRITY! ON A POSITIVE NOTE...THE WEATHER WAS PERFECT, OUR SOMMELIER [EVAN] WAS SPECTACULAR! Read Less
5 Helpful Votes
Sail Date: December 2015
I am a frequent traveler and chose a Celebrity cruise after reading the reviews and accolades about being the best premium cruise line. It was a complete DISAPPOINTMENT in many areas. First, Celebrity had my reservation incorrect and ... Read More
I am a frequent traveler and chose a Celebrity cruise after reading the reviews and accolades about being the best premium cruise line. It was a complete DISAPPOINTMENT in many areas. First, Celebrity had my reservation incorrect and did not have the premium beverage package included which took me 50 minutes to resolve. I had the reservation confirmation with me clearly stating the premium beverage package so this should have been resolved quickly. I was disappointed with their lack of customer service. Due to various reasons, I ended up in 3 different rooms which took quite a bit of time packing / unpacking. The assistant manager with guest relations was completely rude and no help for the first two days. It was not until day #3 and I was in tears that I finally met the manager for guest relations who upgraded me to Aqua Class and was apologizing for his staff. The situation was so poorly managed that the manager sent me a nice card and flowers. I ate in a specialty restaurant every night and never in the main dining room. The food was hit or miss in the specialty restaurants and the wine selection was minimal. The only place that had a wine selection was the wine bar so I learned to stop at the wine bar every evening in order to bring a nice glass of wine with me to dinner. The shore excursions were very disappointing. The excursion to Coba was cancelled at 6:00 pm the night before so I chose the managers recommendation and went to Tulum which was a mistake. The shore excursion desk is not helpful, and has poor customer service. The entertainment was corny, like bad Las Vegas shows. There were a couple of small music groups that played in a couple of the lounges that were really good though. It would have been nice to have these groups play more often. With regards to the days at sea I was looking forward to quite relaxation at the front of the ship. This is not an option...the basketball court is at the front of the boat and ruins the quiet on decks 14 and 15. I was so excited that these decks were empty and learned why. I don't understand who would have put the basketball court here. Make sure you're out of the rooms early on the last day...the room steward walked into the room while I was in the bathroom on the final day. That was embarrassing. I was scheduled to be one of the last groups to disembark so I was fine regarding time. Even being last to leave the waiting line still took an hour which was frustrating. Overall, Celebrity was a disappointment and I do not recommend taking a Celebrity cruise if you are looking for a luxury cruise with excellent customer service. Read Less
2 Helpful Votes
Sail Date: December 2015
We found a number of issues which would need to be improved significantly if we were to be enticed back on a Celebrity cruise. 1. Safety. Asking passengers to assemble in either a theater or dining rooms was simple not practical in the ... Read More
We found a number of issues which would need to be improved significantly if we were to be enticed back on a Celebrity cruise. 1. Safety. Asking passengers to assemble in either a theater or dining rooms was simple not practical in the event of a serious incident on board. Theater had only two doors and you had to climb to the top of a three tier seating row arrangement. Most of the first pepole to enter the theater took seats on the aisle and would not move along even when requested by the staff. The dining rooms were packed with tables and chairs and almost impossible to enter let alone find a seat. Taking just these two points into consideration makes one question why anyone faced with an emergency would simple not go straight to the lifeboats which were all located on the same deck. From start of the emergency drill until complete it took 30 minutes - most ships would have sunk in that time!! 2. Disembarkcation. We opted for the quick disembarkation option which was explained as an orderly disembarkation as soon as the ship was cleared in dock but we must take our own bags with us - no problem. We assembled Deck 3 at 06.30 hours and with about 100 other passengers waited until 08.00 hours to be disembarked. By that time the first of the passengers who had opted for the assisted programme arrived. Now about 300 passengers crowded into a small area on Deck 3. At just after 08.00 hours a young officer sensing to mood of the passenger and their frustration at having to wait so long said we could AL leave as the ship was now cleared by port customs. However we were told that we could not use the elevators to reach Deck 2 and must bump of bags down two flights of stairs - there was an almighty stamped, people were trampled over, bags went flying down the stairs, passengers in wheel chairs and wearing oxygen masks were swept aside - many people were injured. So much for an orderly disembarkation procedure. Food. Apart from the two surcharge restaurant we found the food poor. Dining Room was crowed to the extent that the waiters found it impossible to reach all the seated passengers. Food was generally served cold. The Buffet was limited in choice of dishes - beef, pasta and pizza the most popular with long lines. I went for the Indian and Chinese but they had the same dishes on for all seven days! Service. Generally the staff did a good professional job. However nothing exceptional and for this reason we did not leave any gratuities. Cabin. Well appointed and served the purpose. Shore excursions. We did get off at each port but because all the planned excursions involved long bus trips we did not go on any. Apart from Grand Cayman; grubby and it was raining, all the other destination ports were Celebrity owned compounds selling tatty souvenirs mostly made in China. Entertainment. Only went to see one comedian (OK) and although I did call in on other performances the theater was empty - some people I met in the elevators had walked out on the Motown Show!! Finally, I must say that most passengers I spoke to enjoy cruising, like Celebrity, and would be booking again, they obviously had different expectations and are prepared to put up with an inferior vacation experience. Read Less
3 Helpful Votes
Sail Date: October 2015
Yes I blame this site. If it wasn't for everyone on my roll call constantly touting how great the food is on Celebrity I wouldn't have had high expectations. I have been on over 25 cruises and this was without a doubt the worst ... Read More
Yes I blame this site. If it wasn't for everyone on my roll call constantly touting how great the food is on Celebrity I wouldn't have had high expectations. I have been on over 25 cruises and this was without a doubt the worst or 2nd worst food in a main dining room that I have ever experienced. I was totally surprised and extremely disappointed. Under seasoned bland food was the norm. Over sauced offerings to hide the blandness made it worse. Service was abysmal also, especially at lunch where staff only "worked" when a supervisor was close by. Only one night in 15 the food was good. Breakfast was fine as freshly cooked eggs were great and the waffles/french toast/pancakes were good. A few things that really bothered me in the dining room beside the SLOW service and BAD food. I ordered a salad nicoise with no dressing, What I got was a salad with no TUNA. The waiter told me that I ordered it that way. Lying to me? Amazing. Table mates couldn't believe it. Before we would finish a course at dinner the waiter would change utensils for the next course WHILE WE WERE STILL EATING. This made us feel uncomfortable and rushed. Also the drink steward would take orders at a table next to me and his/her behind was literally 3 inched from my face! Pastas all over the ship bland and tasteless. The worst broiled salmon I have ever had - also much of the fish offerings had the skin on them; never have I seen this on a cruise before. Veggies and rice/risottos mostly tasteless. Many items brought to the table did not match the description on the menu. My flank steak one night was shoe leather and nothing but grizzle. Great quality control. Room service twice didn't bring cups with pots of coffee and water for tea. It was nice that we could order off dining room menu for room service as it was more comfortable eating dinner on my bed than in the dining room. However if you ordered from the regular room service menu at the same time they bring it in stages so two people can't eat at the same time. The buffet on deck 14 was the pretty much same every day and not good. Not very good "fresh" fruit and cold baked potatoes as lunch and dinner opened is inexcusable. The mashed potatoes when made were very good. Croissants at lunch were fabulous, at breakfast they were terrible. Very strange. Sushi at dinner time was pretty good also. We ate at the Bistro on 5 five times and it was fabulous. I just don't understand how this restaurant can be so good and the dining room so bad. Their french onion soup was amazing and in the dining room it was terrible. However one should not have to eat at an alternative dining venue to get edible food on a Celebrity cruise. Cafe Al Bacio did not have good coffee and was more expensive than tourist traps in Italy and the gelateria would be out of business in a week if it was a store in Italy. The free chocolate ice cream was better. Prices for drinks were very high, $14.18 for a martini! Enough about the food. Embarkation was ok except if one has a mobility issue. Plenty of staff saw the person in my party using a walker and a shortcut would have been nice. Also getting on the bus to the ship was difficult. They should have a step available to make it easier to get on. Another issue was at the lifeboat drill. Our muster station was in the theater - the RIGHT side. We didn't know this. We walked in on the left side and a nasty girl with a clipboard told us we were on the wrong side. Rather than pointing to the correct spot which was a short walk through the theater she made us go around to the other side which was a huge inconvenience. We were not familiar with the layout or we would have walked 3 steps forward into the theater and gone to the correct spot. She did not care that one of us had trouble walking. This was reported to guest relations and no one ever contacted me. Very pushy sales people in shops and pushy bar servers touting drink packages were very annoying also. So pushy that I decided not to buy anything - merchandise or drinks. The liquor shop employees were great though. Activities were plenty. Unfortunately not interesting to me. There ere many enrichment speakers also. Musicians were mostly decent. There was a show every night. The production shows were just ok. Most of the guest entertainers were excellent except the "comedian" Joe Nipote who was without a doubt a fraud. He winged his one show and was so unfunny many walked out. Celebrity wasted it's money on this guy. Let's get to the good. Yes there was good. I had a great cabin with a very good steward. A/C worked great. The ship was clean and very well laid out. Elevators never a problem. Never felt crowded even with 3000 passengers. The Captain and officers were very friendly as was most of the crew. The weather was beautiful every day, allowing plenty of open deck time and the ship sailed across the Atlantic very smoothly. Some days I thought I wasn't on a ship. Movies on demand in stateroom was very welcomed. Lounge chairs everywhere on 2 decks. Many lounges - easy to find a good spot. The ship IS very nice. A few last thoughts: Leaving the ship was a joke. We required wheelchair assistance and it was terribly organized. Only 2 people got off the first hour and a half. It was chaos. Also a word about some of my fellow passengers. Many rude people would try to get on elevators not letting people off. Others sneezing and coughing without covering mouths, blowing noses at a table next to me loudly and repeatedly and in a disgusting manner and finally the best - a nude MALE sunbather at the deck five smoking section. I did not want to be this negative but when expectations are set high and are not met by as much as mine were it is difficult to be as positive as I usually am. I will sail Celebrity again as I love transatlantic cruising and they do offer excellent prices. It certainly is better than flying. However I now know not to expect an upscale experience on Celebrity. Read Less
3 Helpful Votes
Sail Date: October 2015
Well where to start, i am diabetic so lets start their, is the new ceo of celebrity determined to bring it to the second carnival line, why are there no sugar free drinks in the ocean café , why are their 3 sweets gluten free but only a ... Read More
Well where to start, i am diabetic so lets start their, is the new ceo of celebrity determined to bring it to the second carnival line, why are there no sugar free drinks in the ocean café , why are their 3 sweets gluten free but only a jelly sugar free, quick survey 2 tables in dining room 16 people, 9 diabetics , gluten intolerant zero, is the new ceo trying to put her stamp on the line or destroy it. next st michaels bar a total waste of space and staff, just how many went into this room , i defy the ceo to tell us, . the new dining room for suite guests again totally wasted for space and people , what is this once wonderful cruise line trying to do the people who made this line great they are being ignored. Why should a family on their first cruise taking a suite be given free drinks access to everything even reserved seating in the theatre, a suite for 4 or more people works out about the same price per head as a balcony for 2. we now hear that she wants formal nights scrapped, she wants the younger glam set on these ships, people like me and many others who have supported this once great celebrity line being thrown to one side .the line now wants you to pay for more and more the price of drinks and speciality restaurants going through the roof, we will never cruise again once she stops formal nights as will many others stop using this line. such a shame this once special cruise line going backwards.regarding the captains club why cannot someone with half a brain combine rccl and celebrity together put the boundaries up but combine them, it will be needed as money gets tight and many more ships on the market. Also regarding the extras you get, why if you are first sitting get 45 mins to drink up in but second sitting gets 2 hours, and why restrict the bars in where you can use tickets .Enough said doubt if the new CEO is interested , let her destroy the once great different line Read Less
Sail Date: October 2015
This trip highlighted a 3 day stop in Israel. Headlines of violence caused Celebrity to cancel the Israeli stops. Arguably, this was a correct decision. But Israel has been in turmoil since 1948. A troubling issue was that it was a last ... Read More
This trip highlighted a 3 day stop in Israel. Headlines of violence caused Celebrity to cancel the Israeli stops. Arguably, this was a correct decision. But Israel has been in turmoil since 1948. A troubling issue was that it was a last minute decision - some didn't get the message until they were on the ship; others found out by cell phone message while at the airport. Instead of Israel Celebrity added a number of Greek islands. A week earlier a Royal Caribbean ship cancelled its Israeli ports so Celebrity could have given more notice. The addition of the new ports also resulted in a reduction of Sea Days. This meant day after day of excursions - very tiring getting up at 6AM repeatedly. This then added more Greek islands that was useful - I got to see more rocks and rubble than I needed. We spent the months prior to the trip researching the ports that we expected to visit. However, we had no ability to look into the newly added stops. Once aboard the ship's we quickly added Celebrity's On Shore Excursions. When we decided that one such excursion was unnecessary we tried to cancel the night before. The Customer Relations person said the rules required at least 24 hours notice so we couldn't cancel. When we called attention to Celebrity's lack of such notice regarding the Israeli ports we got no sympathy. When On Shore excursions are ordered from Celebrity from their website there is a 10% discount. When we added those excursions on the ship we had to pay the higher price. Not exactly good customer relations. On another subject - Entertainment. We were on Celebrity Reflection last spring. We found that the production shows and cast were not nearly up to the entertainment of Royal Caribbean. Now aboard Silhouette we found that the productions shows and cast were far inferior to that on the Reflection. On the other hand the single entertainers i.e. singers, pianists, magicians were really very good. The rest of the ship's amenities were OK but not great. Others that we overheard had a much more favorable opinion than we had. Read Less
5 Helpful Votes
Sail Date: June 2015
We booked the Celebrity Silhouette, 12 day British Isles cruise, with hopes of having a nice relaxing vacation. The cruise was only our second cruise ever taken, the first being with Carnival several years ago. The cruise had an itinerary, ... Read More
We booked the Celebrity Silhouette, 12 day British Isles cruise, with hopes of having a nice relaxing vacation. The cruise was only our second cruise ever taken, the first being with Carnival several years ago. The cruise had an itinerary, that seemed exciting, and interesting. We did some research, prior to leaving, booked some shore excursions with Celebrity before leaving. With all that it was still a lot of planning once onboard, trying to figure out the ports and how to manage our time. We usually plan and execute all our own vacations, and we might as well of done this on our own. The plan was that it would be less stressful taking the cruise. No flight, hotel, restaurant, etc, planning because it's all done for you.. We have learned a very expensive mistake, that won't be repeated. Let's start with the arrival in Amsterdam, a city we have been to, so no problem there. The wait with Celebrity at the airport to get everyone checked in and boarded on buses.. Ha, that was a mess.. Once arriving at the ship, and standing in line forever, also a mess. The only bright side, was finally getting to our veranda stateroom.. The stateroom (8345) was very nice, and we were pleased with it. Okay now we have the food.. We opted for the buffet the first night, and we thought it was okay. Breakfast the next morning looked and tasted fine, until I get to my last drink of juice. The bottom of the blue plastic cup was a layer of something looking like sand. I was not happy, and needless to say sick to my stomach. The very same moment two different people at two different tables find hair in their food. Good morning first day on Celebrity Silhouette.. The food only got worse, the main dining room served food that most would not eat, with way to many ingredients. The buffet was the same stuff every night, with one or two changes.. Pasta, Pizza, salad, sushi, chicken, Mexican, fruit.. We paid the cover charge and went to the Tuscan restaurant one night, for steak. We ordered the ribeye, and it looked and tasted like cheap freezer skillet meat.. The only good part of the dinner was the Onion/Leek soup and dessert. So 12 days of cruise food, and we couldn't wait to get off that ship.. The entertainment was okay, thought Carnival cruise was better.. The best show was a group doing the Beatles songs.. The staff over all were very friendly, but it felt like the whole cruise was a big sales pitch .. Buy some jewelry, arts, makeup, spa treatment, etc.. Book another cruise, save money, if I heard that once,it was a thousand times plus..... The ports of call: Dover, England- We took the Canterbury tour, but would suggest taking the city transport into the town on your own. They will have it at the port. We didn't know this until we had already booked tour. St.Peter Port- Great island, Great views from castle, take bus #92 around for 1 euro. Cork (COBH) Ireland- Don't bother taking train to Cork, it is dirty and nothing to see, stay in COBH. It was a beautiful town. Waterford, Ireland - nothing to see, don't take the Waterford Crystal tour. Dun Laoghaire Dublin- We did the city on our own, it was okay. Liverpool- We Walked around the dock area, really nice, then we to city tour office at dock and took the Beatles tour to see where they grew up. Glasgow, Scotland- We did the city on our own, and loved it.. Great to walk, not enough time .. Holyhead, Wales - This port was cancelled.. Le Harve, France- We took the Honfleur and Deauville tour, but would find a way just to do Honfleur it was very nice.. We had been to Paris, so chose not to go this time. Was at port two days and sick.. Okay now the kicker, half the ship, including us got sick with a cold or something at about half way through the cruise.. Not a happy camper, since it costs $120 dollars to see the doctor onboard. So I went to a French pharmacy and got meds for 9 euro.. Disembarkation was slow, but the bus ride to the airport was worse.. The bus barely made it there, because it would not shift and something wrong with the engine. No air conditioner, because the driver was afraid to turn it on because of the engine. No AC and a bus load of coughing sick people, was like taking a medical bus to doom.. Needless to say this will be our last trip with Celebrity.. We could of taken several trips with the money, that we paid and enjoyed ourselves a lot better.... I'm sure... Read Less
Sail Date: June 2015
The staff aboard the ship is amazing, with the free drink packages we never had to wait long for a drink we ordered anywhere on the ship. The dining staff at table 112 were friendly and so efficent. The food was ok in the dining room, ... Read More
The staff aboard the ship is amazing, with the free drink packages we never had to wait long for a drink we ordered anywhere on the ship. The dining staff at table 112 were friendly and so efficent. The food was ok in the dining room, eatable but nothing was outstanding. The buffet for breakfast was good, but at lunch it was a zoo trying to get a table to eat. We ordered room service once for breakfast, it was delivered on time and still is free. The laudry service was free for our status but the clothes were not clean when they were returned to us. I think I got food poisioning one night after eating in the dining room. Shore excustons in most of the ports were terrible. Long bus rides and poor escorts on the bus. The best ports were Liverpool and Paris. We came off sick with colds and hacking our heads off. We noticed more and more people were sick as we sailed. I pity the people who have our cabin in the next cruise, they will be in a germ covered cabin. The whole ship is comtaminated with a virus. The childrens programs for our 11 year old granddaughter was very good, she enjoyed going and meeting people her own age. Disembarkation with the luggage taken to the airport for us was a mess, no way to tell which truck your luggage was on, long lines to get to your luggage also. The only good entertainment was the Beetles group one evening. There was also a good singer who got off in Liverpool, she was funny and a really good singer. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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