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4 Helpful Votes
Sail Date: July 2018
We chose the cruise because of its great value and the inclusion of drinks package and a balcony! Always wanted to visit Russia and it did not disappoint. Overall we had an amazing time but found the shops on board gave you the hard sell ... Read More
We chose the cruise because of its great value and the inclusion of drinks package and a balcony! Always wanted to visit Russia and it did not disappoint. Overall we had an amazing time but found the shops on board gave you the hard sell to the point where you did not want to go In Them! I found the tips way too expensive compared to other cruise lines... I also thought the shuttle bus services from the ports was way way over the top but were forced to have to book them at some ports where you simply could not walk to main areas! The restaurant staff and bar staff were superb! Could not have asked for a nicer cabin either it’s so much more spacious than other cruise liner companies. I would definitely book with Celebrity again but be be more mindful of all the potential hidden extras. Read Less
13 Helpful Votes
Sail Date: July 2018
Baltic cruise. Great food, nice cabin, lovely ship. At the halfway point in port at Estonia I received a message that my dad had collapsed and was dying in the UK. The crew offered no support at all with help booking flights, wouldn't ... Read More
Baltic cruise. Great food, nice cabin, lovely ship. At the halfway point in port at Estonia I received a message that my dad had collapsed and was dying in the UK. The crew offered no support at all with help booking flights, wouldn't even order a taxi. Our ship cards were taken off us at the dockside as if we were being thrown off. We had to walk around with cases dockside to find a taxi. Eventually a shop assistant helped us. We made it home just before dad passed away. Shame I think some training is required. Could have helped with packing our cases. Could have offered advise on airport booking. Should have ordered a taxi to the airport.. Got the impression that we were an inconvenience.shame because we were having the best time ever. We requested the bags to be kept on board until Southampton because of the weight. This was refused. Cost us for overweight luggage on the flights. Read Less
7 Helpful Votes
Sail Date: July 2018
We had sailed with Celebrity six years ago and loved it. We wanted to return for a Baltic Cruise to St Petersburg and this one coincided with our Golden Wedding Anniversary. We moved heaven and earth to make this cruise. Our insurance ... Read More
We had sailed with Celebrity six years ago and loved it. We wanted to return for a Baltic Cruise to St Petersburg and this one coincided with our Golden Wedding Anniversary. We moved heaven and earth to make this cruise. Our insurance was pulled after a routine blood pressure check revealed a possible heart problem (and the policy small print says they must be notified if there is a change to your health. BEWARE - check YOUR policy!)). We paid £1000+ for quick private medical tests in the week prior so that it became a "diagnosed condition" (atrial fibrillation). An extra £90 (on top of the £800 we had already paid) reinstated the policy on the morning before we sailed. And the car broke down on the way! (Thank heavens for the AA) So we were pretty stressed by the time we boarded. Embarkation went smoothly and we were delighted with the cabin (3141 - ocean view - just off the foyer). But they were playing loud jazzy music which we hate - little did we know that this would be a constant companion for the whole cruise. For us this negated all the good things about the Silhouette. So the gripes (most were small niggles really): 1) Muster Drill. We were squashed into a small area and had to crane to see the screens. There was an infantile animation for 10 minutes on how to wash our hands! And then came the serious business of what to do on the order "Abandon Ship"... a ridiculous spy spoof film no less!! The comments by the guests are unprintable! 2) There was no map/layout guide to the ship - we were totally disorientated for a couple of days. The plastic cut-outs by the lifts were inadequate. 3) There was no information folder about the drinks package or the ship or the menus or the destinations or the TV or anything. A daily sheet was delivered the evening prior and the TV had promotional channels - for most things you needed to know you had to queue at Guest Relations.. 4) There was a welcoming bottle of water and a box of Pringles in the cabin. Nice touch we thought...til we found the fill-in price sheet at $6.50 and $4.00 respectively. This cruise was going to be about selling! 5) There were not enough seats on sea days and evenings though we identified lots of nooks and crannies and areas where they could have placed them. 6) Don't forget any basic essentials (soap;shampoo; sun cream; sewing kit; stationery; paperback etc.) Lots of posh shops selling posh stuff but no "ordinary" shop. 7) The ship often docked miles from civilisation e.g Rostock and Stockholm. And they did not supply a free shuttle. The ship's charges for transport were high - and this was particularly annoying as local arrangements were not given until the daily newspaper the evening prior. e.g cost of Celebrity shuttle £37 - local shuttle 8 Euros. 8)The entertainment/activity program consisted mainly of inane quizzes and games or were geared to selling - art auctions;spa treatments; speciality restaurants; wine cellars etc. There was an interesting series of talks about Matt Monroe (oh that lovely gentle melodic music!). And as for ..... 9) THAT MUSIC!!. Everything was loud and beat and blues and jazzy. Not one public corner of the ship was spared. Some was live (and even described as "classical"); jazzed up versions played with amplification enough to deafen you. (Just once we heard a pure classical duet.) Some was "background" piped over the lounges; sundecks; bars and cafes. Even the library was not a quiet zone as it was open-plan to the foyer. We yearned for familiar melodies and ballads. Even upbeat tunes - how about some Carpenters; Sinatra; Elvis; Abba: Beatles; Beach Boys; Shadows; Simon & Garfunkel etc. some recognizable golden oldies? And at volumes we could listen to and hum along with or talk over? 10) SHOWTIME - the best and the worst! A lovely 60s band - "The Revolvers" (the only musical act we really enjoyed); a great comedian; authentic Russian Cossack dancers. But the MUSIC in the rest..... again acts were ruined by the volume. Even the soft songs started well but rose to the inevitable ear-splitting climax. The most talented act "The Barricade Boys" was drowned out. Their lovely harmonious voices had to compete with the Silhouette Band. The drummer of this terrible group thought he was the star of the show and the rest obviously believed their job was to compete with the main act. The term "accompanists" did not apply. An unbalanced out-of-tune cacophony of noise! And what we DID enjoy:- 1) The cabin (our refuge of silence). Comfortable beds and good storage. Hospitality tray. Great cabin steward. Only ocean view but the best we've ever had. 2) The main restaurant. Excellent food and wonderful service. Absolutely no complaints. 3) The lifts were amazing. And almost never any queue except on mass exits from the theatre. 4) Everywhere was spotlessly clean. 5) The service was prompt and polite and efficient. The staff would try to fulfil every request and we loved being treated like royalty. 6) The Oceanview cafe/restaurant had lots of choice (although we would have liked more fish) and we could usually find a seat. We learned to visit early or late to avoid the crush! The temptation was to eat too much. 7) We booked this cruise when there was a good deal available (including drinks package) and we think we got excellent value thanks to the advice of the agent at Iglu. We visited a balcony and a concierge cabin and did not think the extra price tag was worth it. (£1000 pp extra for the concierge). 7) The ports of call were all first-time for us. We loved St Petersburg and hope to return to all the cities. As we have restricted mobility we took Celebrity's "mild activity" ones. Somewhat expensive and often too short but generally enjoyable with knowledgeable guides. Now we've had a taster we hope to learn much more before our next cruise. Will it be with Celebrity? As you can tell from this review the music was a HUGH turn-off for us. Because of this issue alone the answer is (unfortunately) probably not. Because of this we will not give the 5 stars the rest of the holiday deserved. We will do some careful research before we choose our next ship. (PS Whilst on a guided tour we were told about the flood prevention barriers. She explained that hey had been deployed during the high winds two weeks earlier thus preventing the previous cruise ship docking in St Petersburg. So possibly not the Captain's fault?). Read Less
1 Helpful Vote
Sail Date: June 2018
Firstly I must say if you want to be sure of getting into the port of St Petersburg make sure of the size of the boat you are sailing on. My husband and I sailed from Southampton on the Silhouette really excited about the cruise to ... Read More
Firstly I must say if you want to be sure of getting into the port of St Petersburg make sure of the size of the boat you are sailing on. My husband and I sailed from Southampton on the Silhouette really excited about the cruise to see that amazing city in Russia but we didn't get there due to bad weather and whilst I understand that the safety of the passengers is paramount there is no way that a ship of the size ( 3000 + ) should be on that route, We spent two days floating approximately 25 miles off the coast of Russia in high winds watching smaller vessels go through the channel to St. Petersburg and of course Celebrity's reply to our complaint that we didn't get to St Petersbuirg is that type of situation 'is in the small print ' so no compensation, its not that I wanted compensation I wanted to see St Petersburg and now that's not going to happen. I think that as paying passengers someone needs to let future possible passengers know that they need to check on the size of the boat they book because even though it happens that sometimes you are unable to get into ports due to bad weather it definitely shouldn't be because you are too big for a small port if there are high winds. As to the actual trip, the Silhouette is as I said big so the meals were very school dinnerish and Ocean View where you had breakfast and lunch was for the majority of the time manic and to find a seat was very difficult, the food was very good considering the number of people that were being catered for with a wide range of different foods. Dinner in the Main restaurant at late sitting ( I'm sure early sitting would have been the same ) was like a mad rush with hundreds of people dashing in to eat and every one had to be sprayed with hand gel, again the quality of the food was very good and cooked to a high standard although the menu was quite small, we did go to one of the paying restaurants which was excellent if you like fish. The cabin was fine it had a balcony and a nice bathroom, all in all quite spacious, as to the ship itself it was very dark with not enough seating areas, the only areas that had light were the café and a small glass canopy over the library every other seating area was dark so you could only sit and read in artificial light. The pool are is very nice although the sunbeds are a bit tired, there is an indoor and outdoor pool with Jacuzzis in both there are a lot of sun loungers but of course the ones around the pool get taken but not used. The staff are all fantastic and cannot do enough for you I am sure this was a very trying cruise for them, the entertainment both day and night was on the whole quite poor, with three exceptions 1 the Magician, 2 the pianist 3 the rock and roll band, I cannot see myself cruising again as this experience has really disappointed me. Read Less
2 Helpful Votes
Sail Date: June 2018
We chose the cruise firstly because of the itinerary and secondly on recommendation. We had only cruised once before - on P&O Britannia to the norwegian fjords. Our interest in cruises is to go to places that we would be unlikely ... Read More
We chose the cruise firstly because of the itinerary and secondly on recommendation. We had only cruised once before - on P&O Britannia to the norwegian fjords. Our interest in cruises is to go to places that we would be unlikely to go to any other way. So the Baltics was ideal with the highlight being St Petersburg. Embarkation and disembarkation was great. We had stayed at Chilworth Manor the night before on a stay and park package. Very convenient - no issues about traffic delays. Taxi provided at the time booked and we were in our cabin within 30 minutes of leaving the hotel and the same on our return. Excellent value - not much more than paying for the parking. The ship is lovely. A similar size to Britannia, our comparission. The public areas seemed a bit cramped in some areas with no definition between different areas. Seating at a premium on sea days - of which there were more than we were expecting. On deck the loungers looked tired. There was a lot of wasted space - the cabanas on the lawn were never used that we saw and was just an empty space. Entertainment - the shows were good. If you went with an open mind, there was something to enjoy in all the shows. The music in the different areas was good if a little overpowering sometimes. The day time activities left alot to be desired. I was almost expecting the knobbly knees competition a la Butlins from many years ago. I had been looking forward to the presentations after excellent speakers on Britannia. Very poor in my opinion - he introduced himself as a professional speaker. I found him very dull and unengaging. Food was good. No need to over indulge if you used the MDR - portions plentiful and tasty. Buffet restaurant was very busy at breakfast on on sea days. We visited two speciality restaurants - Qsine as it was being offered at two for one - wouldn't have gone otherwise and Murano as a treat to make up for our disappointment. Both were excellent. At the ports we were lucky to dock close to the towns. We did not use any of Celebrity's excursions preferring to do it ourselves. In Copenhagen & Stockholm we used the HopOnHopOff buses that came to the dock. We have used them in many cities and found that they offer great flexibility to rest while seeing what there is to see but then being able to get off and explore as you want. Unfortunately, we were the victim of theft in Stockholm - very unusual in Stockholm according to the head of security on the ship.It was around the Vasa Museum are so beware. Thankfully, we didn't have a lot of cash with us and they weren't interested in our credit card or passports. Tallin was beautiful - a pleasant walk into the city then wandered around all day. St Petersburg - so looking forward to it and we didn't get there. Previous posts have covered the reasons. We had booked a 2 day tour with Alla who were very understanding and kept us informed by email about the plans and what they had organised for day 2 if we managed to dock. As we had not paid any money over at this point so there was no issue with refunds. They did email on our return expressing the sorrow that we hadn't been able to visit. Similar comments that others have made - Celebrity should warn guests that the size of the ship may mean that some ports are not accessible if the weather is not in their favour. Perhaps Silhouette should not be the ship to go on this itinerary or Celebrity should warn guests that the size of the ship may mean that some ports are not accessible if the weather is not in their favour. Whilst I appreciate the reason that we couldn't dock, there was not much effort to provide any alternatives- lots of apologies but not a lot of action. The weather wasn't good enough to be on the deck so there was 3000plus very disappointed, disgruntled guests confined to the inside areas. The second week turned into a very expensive ferry. The weather improved as we travelled back towards europe so the outside areas were used for the last couple of days. Would be go again - probably but I will put more research into the itinerary etc. Celebrity - maybe. Comparing it with P&O I think I prefer P&O but it is very close. Read Less
Sail Date: June 2018
Cruising the Baltic had always been something that my wife and I planned to do, and we decided to take the Silhouette last summer for fourteen days out of Southampton. A few years earlier we had cruised the Mediterranean with Celebrity on ... Read More
Cruising the Baltic had always been something that my wife and I planned to do, and we decided to take the Silhouette last summer for fourteen days out of Southampton. A few years earlier we had cruised the Mediterranean with Celebrity on the Equinox and had a wonderful experience. The ships are essentially identical but the two cruises are not comparable, warm waters in the Med versus colder rough seas in the Baltic, however I had expected the Silhouette to be on par with the Equinox. The tone aboard the Silhouette seemed a little stiff, staff was friendly enough but I was missing some of the welcoming nuance that I noticed on the Equinox. We traveled Aqua Class on both vessels, but the Equinox experience was slightly more suited to what I expected. When I booked the Silhouette, I was unable to find a thorough description of the difference in perks between Aqua Class and Concierge Class. I made the assumption that Aqua Class included everything included in Concierge Class with dining in Blu accounting for the difference in cost. I discovered that Aqua Class perks were slightly less than those given to Concierge Class passengers. Had I known this, and been aware that the Blu restaurant menu aboard the Silhouette seemed to mirror general dining, I probably would have chosen the Concierge Class room. Blu seemed to be missing the nod toward healthy ingredients. Breakfast was great, and the other meals were very well prepared - just not the "spa" style cuisine we had found on the Equinox. Our cabin was comfortable and efficient, however there is a definite shortage of electrical outlets - particularly near the bed. Our cabin attendant was outstanding, insuring that the small details were managed promptly. We dined one evening (an anniversary for us) in a specialty restaurant - superb. We enjoyed most of the dining venues during our cruise, and my favorite tended to be the coffee bar at the top of the atrium for a morning coffee and a bakery item. There was some competition for seating from time to time, but we had no trouble joining others when necessary. Of the fourteen days we were on the Silhouette, most of the entertainment in the main venue tended to be singers with a couple of other modest acts salted in when available. Rough seas endangered the circus style shows and some of the musical acts were asked to return for repeat performances - in mid June. One comic and one violin soloist rounded out the evenings in the main theater - which was used for a world cup game one night. The piano bar was a hit with lots of people - particularly after the first show in the main theater lets out. The ship is beautifully maintained, and comfortable. Depending on where you decided to eat, you could expect Las Vegas style buffet items, hamburgers and pizza or beautifully appointed waiters delivering your order to your table. I feel that the quality and variety of the dining experience is a bit above the competition. We visited a variety of ports, the centerpiece being St. Petersburg, Russia - spending three days there. The balance of our itinerary only allowed us to remain in each port for a few hours - so if you are considering this kind of cruise - choose your shore excursions with care. The upside is having an opportunity to thoroughly explore St. Petersburg. We booked the three day shore excursion offered by Celebrity. Worth it. We had a good time on the cruise, not a great time. Our experience was shaped by the cruise we took on the Equinox, and for whatever reason, we felt the Silhouette was more pedestrian, charged more and delivered less. Not bad, just not great. Read Less
2 Helpful Votes
Sail Date: June 2018
Cruised numerous times before but this was first time we visited these countries and very much looked forward to visiting the highlight of the cruise ie two day visit to St Petersburg. Due to windy conditions the captain decided on safety ... Read More
Cruised numerous times before but this was first time we visited these countries and very much looked forward to visiting the highlight of the cruise ie two day visit to St Petersburg. Due to windy conditions the captain decided on safety grounds not to enter the port. Tried again the next day, but winds still high. The problem is, not the high winds, but the size of the ship which obviously is too big and high for these conditions, hence the difficulties of entering this port. We were not informed also, at time of booking, that there could be a problem entering St Petersburg. If we knew, we could have made an informed decision as to whether to take the risk of booking this expensive cruise. If Celebrity continue using this size of ship to the Baltic and St Petersburg, then there is always going to be the risk that passengers may not achieve their visit to St Petersburg! Other problems, too many surcharges for many activities, specialist restaurant have too high a cover charge, seating generally throughout ship very uncomfortable, too low etc. Free daytime activities, very banal and not very sophisticated. Several items on lunch/dinner menus repeated throughout course of cruise. Excursions very expensive and not worth the money. Guides not very good. Could do tours easily on own! Evening entertainment very good. Read Less
2 Helpful Votes
Sail Date: June 2018
My wife and I cruise for the destinations - 'sea days' are an accepted necessary part to travel between some ports, but in general they are not to our liking. So, having worked for 40 years for a Scandinavian company and ... Read More
My wife and I cruise for the destinations - 'sea days' are an accepted necessary part to travel between some ports, but in general they are not to our liking. So, having worked for 40 years for a Scandinavian company and travelled around Europe on their behalf, it's not hard to guess that our main, I would go so far as to say only, reason for choosing this itinerary was the 2 day visit to St Petersburg. This was cancelled, as already reported by others, due to weather conditions not being appropriate for a vessel such as Silhouette. Very disappointing, quite unacceptable (in particular the response, or lack of, from Celebrity). We have to be honest, there were some good/excellent aspects to the cruise - and some others that were not! Embarkation and disembarkation at Southampton were both excellent, as was the check-in process. The onboard entertainment, in the main theatre, was the best we have ever seen at sea. However, we certainly did not appreciate the noisy entertainment in the atrium! Whoever thought it a good idea to have a loud band playing just 15 yards from Customer Relations on one side, and Shore excursions on the other, had obviously never experienced trying to have a meaningful conversation with these people! The cabin was 'OK', smaller than we had anticipated when comparing with other cruise lines, cleaning was 'adequate'. Dining in the main restaurant was very good; we settled into a pattern of having the same table and servers each evening - and their service was excellent. Lunch in the buffet offered an extremely wide range of very good food - only difficulty was finding a vacant table, particularly on the increased number of 'sea days'! That said, the bar service offered was very good. The latter could not be said about the Sky Lounge. We tended to go there at quiet times and, although it was generally easy to find a waiter to take our order, it took upto 15 minutes for them to return with a very straightforward order! Whatever happened to the crisps or nuts that have traditionally been served with cocktails in the past (on all other cruise lines)? Apart from the already stated disappointment at having the main destination port denied to us, and the sea days thereby increased from 5/13 to 7/13, our main complaint, indeed concern, was the poor quality of the pre-departure safety briefing. We were directed to an unbearably over-crowded indoor muster area in the centre of the ship; a cartoon type video was shown on TV screens and one of the crew came forward to demonstrate how to put on a life jacket. Then a voice from someone, in the distance and out of sight to most of us, said then you would follow me.... this way! Who they were, where they were - or in which direction they were pointing we never found out! Contacted Customer Relations in Weybridge two weeks ago: still waiting on a response. Read Less
1 Helpful Vote
Sail Date: June 2018
I selected this cruise because my friends were already booked on it. This was a mistake because the ship was much much larger than I expected- I should have researched the ship more carefully. I hated the fact that we needed to use the ... Read More
I selected this cruise because my friends were already booked on it. This was a mistake because the ship was much much larger than I expected- I should have researched the ship more carefully. I hated the fact that we needed to use the lifts to get from floor to floor. This made me feel as though I was in a hotel. I hated the large Oceanview Restaurant where there was so much food on offer! I loved our evening Blu Restaurant. It was elegant and served the most wonderful food. The staff were so kind and caring. In fact all the staff on board were excellent. That was the saving grace of this trip! I had hoped to hear interesting talks that would have enhanced the journey. However the talks were very poor —— no more than the showing of slides with someone reading notes!! I joined in the dance classes and gym classes but there should have been much more especially when we had enforced days at sea. The best sun beds were taken early in the morning by towels and books! This is unacceptable behaviour. Read Less
3 Helpful Votes
Sail Date: June 2018
We chose this cruise as a convenient way to visit St Petersburg and as you can guess from the review title we didn’t make it into port. The captain explained this was due to a combination of high cross winds,the shallowness of the ... Read More
We chose this cruise as a convenient way to visit St Petersburg and as you can guess from the review title we didn’t make it into port. The captain explained this was due to a combination of high cross winds,the shallowness of the channel and the length of the ship. I appreciate that weather conditions are outside our control, but this was not the first occasion that this had happened. There was no plan B so we sat in the middle of the ocean for two days with no alternative port to visit and not even the offer of free WiFi to alleviate the disappointment. As this has happened at least twice in the last three years I feel that Celebrity should be seriously considering if these ships are suitable for this itinerary. Other ships were sailing in and out while we were stuck outside port. We were very happy with the ship and our cabin, which was always cleaned perfectly. All the staff were lovely with the exception of one woman on customer relations. We were in Aqua class and our designated restaurant, Blu, was delightful, excellent food and fantastic staff. We did not enjoy much of the entertainment, finding it rather cheesy, and the comedian on the first night was shockingly bad, telling sexist and racist (Irish) jokes - not remotely funny. We were grateful for the football, and watching the England games in the packed theatre was a highlight. The gym and pools are excellent and we particularly enjoyed the excellent yoga classes. Both embarkation and disembarkation were smooth and trouble free. In summary, the Silhouette is a lovely ship with fantastic staff throughout, but think carefully before booking a Baltic Cruise on this line. Read Less
3 Helpful Votes
Sail Date: June 2018
The trip to Russia was a bucket list goal, the cruise started fine but then on reaching the st Petersburg channel, the captain announced and act of good or: wind prevented this vessel from entering Russia. In question and answers this has ... Read More
The trip to Russia was a bucket list goal, the cruise started fine but then on reaching the st Petersburg channel, the captain announced and act of good or: wind prevented this vessel from entering Russia. In question and answers this has happened previously and als a smaller vessel would have got in. So begs a question as to whether celebrity are all about size! And income. The cruise is spoilt by constant upsell on dining, goods, and everything seems to attract a fee. The staff are friendly and the cocktails vary in flavour from bar to bar, usual not enough seats and 7 sea days due to the St Petersburg issue were too much (cabin fever) set in. The day routines are more upmarket holiday camp and the so say expert speaker. Enough said. Sadly i wouldn’t recommend crlebrity and decided cruising is not for me and I won’t be rushing back, for where we went it was an expensive ferry Read Less
Sail Date: June 2018
Chose the trip as it was going to St Petersburg. Once in a lifetime chance for me. Sadly we were bitterly disappointed when the ship was unable to enter the harbour. If it's known (as it was as this has happened before) why take ... Read More
Chose the trip as it was going to St Petersburg. Once in a lifetime chance for me. Sadly we were bitterly disappointed when the ship was unable to enter the harbour. If it's known (as it was as this has happened before) why take such a large ship? Why wasn't this chance of being turned away mentioned in any literature? Why not have alternative destination on standbye? The ship continued to sell Russian goods and shows while we say out at sea in a wind. Surely this was running salt into the wounds of the huge number of passengers who, like us booked the trip purely because of the St Petersburg destination!!! Very disappointed Celebrity!! Shame, this spoilt an otherwise perfect sailing! Adored the Abba Museum! Sweden destination was very enjoyable but we had an issue with transport. You could buy tickets for the local Hop On - Hop Off buses around the city. Going out from the port was no problem whatsoever but we had to wait for one and a half hours for our return journey to the ship. As time was getting tight to catch the ship before it left we were forced to get a taxi. A bit annoying. The dining facilities we found to be wonderful. We booked 4 speciality dining experiences and were not disappointed - great food and fantastic service. The on board activities were not to our taste so didn't join in much, not really any blame, just a matter of taste. Just great apart from the destination disaster! Maybe I'll try again at some point but would choose the size of the ship more carefully next time Read Less
2 Helpful Votes
Sail Date: June 2018
This is our 4th cruise, but the largest ship we have been on. It was too big for us, and we will go smaller next time. The food was very good as was our stateroom. And the staff were very friendly with the exception of some of the ... Read More
This is our 4th cruise, but the largest ship we have been on. It was too big for us, and we will go smaller next time. The food was very good as was our stateroom. And the staff were very friendly with the exception of some of the reception staff. The central atrium was very impressive, but it did mean that music and activities invaded the library, hideaway, etc. In fact it was difficult to find quiet spots to read or relax either inside or out on deck. Loud music was everywhere!! It was clearly an American ship as there was a huge gaming and casino area, which was of no interest to us and most others. And there was alot of selling on the ship, which we did not appreciate. Seating was insufficient inside which often was a problem. We were unable to dock in St Petersburg which was a great shame, but was not the fault of the captain or CelebrityX. Finally, one larger pool would have been preferable. And short tennis or putting would have been welcome. The basket ball court was the only facility, but was located at the quiet end of the ship, which was annoying. Read Less
2 Helpful Votes
Sail Date: June 2018
Wanted to see St Petersburg but could not get into port because of weather. My partner had medication that needed to be kept in a fridge between 2-8C degrees. Pre cruise we were told there would be a fridge in cabin. There was not ... Read More
Wanted to see St Petersburg but could not get into port because of weather. My partner had medication that needed to be kept in a fridge between 2-8C degrees. Pre cruise we were told there would be a fridge in cabin. There was not just a chiller which reached 14C this is just for keeping drinks chilled not a fridge. They gave us another portable so called fridge but this again was a chiller with to temperature indicator on it it did not keep normal constant temperature. We asked after much discussion to keep meds in medical centre fridge this was accepted and thereafter no problem my partner went there in the morning injected herself and put med back in Med centre fridge. This is a special medication new on market for Osteoporosis prevention and needs to be kept between 2-8 c Surely if we used Celebrity in future this routine of keeping it in Med Centre fridge can be allowed. It spoilt our trip. However the dining and arrangements and first sitting was excellent the food and waiter service excellent. The shows were spectacular. we were on during the World Cup and watching the big games e.g. England games shown in the theatre on big screen was well planned with pub like snacks and waiter service and bar laid on during the live coverage. The ship was otherwise immaculate clean. Hygiene pre meals etc spot on. our favourite pre dinner drinks venue was the Ice Bar where the cocktail waiter were so much fun showing their expertise in cocktails and showmanship. On the whole I would recommend Celebrity only let us down in being awkward by silly protocols in initially refusing to let us stow an important medicine in a safe reliable fridge in the Medical centre onboard. Read Less
4 Helpful Votes
Sail Date: June 2018
Like a number of other cruisers, we chose this particular one because it featured 2 days in St Petersburg. Unlike all other cruise ships on the 2 days, we were unable to dock because of high winds. This meant far too many 'sea ... Read More
Like a number of other cruisers, we chose this particular one because it featured 2 days in St Petersburg. Unlike all other cruise ships on the 2 days, we were unable to dock because of high winds. This meant far too many 'sea days' - in fact 5 out of the last 6 which was quite a pain. Perhaps Celebrity should make future clients aware of the possible problem being such a large vessel. We were in Aqua class which gave us entry to Restaurant Blu - actually a bit disappointed with the small menu and the food (I know this goes against the general view but just the opinion of our party of 4). We ended up eating in the main dining and buying a speciality package. Food and service in all those were perfect. Thought all the staff were excellent - very helpful and welcoming everywhere you went. Our stateroom and attendant were top notch. The shows were generally all very good and well attended. Football coverage was first class. Thought the speaker on Bletchley Park and an 'insight into spying' was poor - spent more time talking about himself and the James Bond films than providing the advertised -'insight'. Big gripe was the general noise of music (sometimes felt more like an 18-30 party) particularly from the atrium where conversation pre and post dinner was impossible. As usual the average age was in the 60/70's preferring the Carpenters to rapping in my opinion. Would I cruise with Celebrity again ? Yes most definitely because most elements were so good and surely management log onto review sites and take note....don't they ? Read Less
Sail Date: June 2018
Cruse selected because of the scheduled 2 days in St. Petersburg, but due to excessive wind outside St Petersburg ship, Silhouette was unable to enter the harbour. The result was 2 boring days spent on an overcrowded ship in poor weather ... Read More
Cruse selected because of the scheduled 2 days in St. Petersburg, but due to excessive wind outside St Petersburg ship, Silhouette was unable to enter the harbour. The result was 2 boring days spent on an overcrowded ship in poor weather conditions, not a pleasant experience. The public areas of the ship were so crowded that it was impossible to find seats in the Bars or the Buffet. Certainly not 4 *service more like a cheap all inclusive hotel. Even the Library was full!!! The remains ports were interesting and the weather was certainly better, but this could not make up for missing the Jewel In the Crown. Silhouette compared with Constellation and Millennium appears to have lost a lot of public space on the upper decks. The introduction of the Lawn Club and the Basketball Court has resulted in insufficient sun beds for relaxing when weather is good and outdoor seats in bars to enjoy the sunshine and a drink! Result a struggle to find a space! Read Less
4 Helpful Votes
Sail Date: June 2018
We chose this cruise to fill a dream of visiting St Petersburg. We boarded the ship on 23rd June for this 14 night cruise. Embarkation went very quickly and we had lunch in the Ocean View Cafe while waiting for our cabin to be ready. The ... Read More
We chose this cruise to fill a dream of visiting St Petersburg. We boarded the ship on 23rd June for this 14 night cruise. Embarkation went very quickly and we had lunch in the Ocean View Cafe while waiting for our cabin to be ready. The itinerary was good calling in at Zeebrugge for Bruges, Copenhagen, Stockholm, Tallinn, St Petersburg and Warnemunde for Berlin. Facilities on board were excellent, the cabin was spacious and shower very good. Staff on board were fantastic and could not do enough for you. The tours were a bit pricey so we only booked tours for Copenhagen and St Petersburg as to get off the ship in Russia you had to have a tour booked (this included a tour visa) or you had to apply for a visa prior to the cruise.In Bruges, Stockholm and Warnemunde we did our own this on the open top buses that were avaliable at the ports. The entertainment on board was excellent and shows were superb - dining was excellent and plenty of choice. Now comes the disappointment - St Petersburg - the ship could not get in because the wind was too strong as the ship had to pass through a channel that was only 100 metres wide - the captain stated that the ship will be anchored in the Baltic Sea while awaiting better weather - the following morning again the captain stated that the weather was still too bad to enter the port and that the ship would move on to Warnemunde. All those passengers that had booked tours in St Petersburg with the ship had money refunded and the excursion team would help those that had booked private tours. The majority of passengers had booked this cruise in order to visit St Petersburg so it was a disappointment to all on board - there was no mention of any compensation as it was an act of god and Celebrity could not be held responsible for the weather. If we had been able to get in at St Petersburg the rating would have been very good or excellent. Read Less
3 Helpful Votes
Sail Date: June 2018
This Baltic/St Petersburg cruise had an itinerary which was new to us with the highlight being two days visiting St Petersburg. Unfortunately, due to high winds and for safety reasons we didn’t manage to visit St Petersburg. On booking ... Read More
This Baltic/St Petersburg cruise had an itinerary which was new to us with the highlight being two days visiting St Petersburg. Unfortunately, due to high winds and for safety reasons we didn’t manage to visit St Petersburg. On booking cruise we hadn’t been told that wind could be a problem at this Russian port. If we had been told it would have enabled us to make an informed decision on whether to book this cruise. Celebrity are aware of this likely problem so should have used a smaller ship which would have been more able to cope with these wind conditions! Celebrity standards have also slipped. Banal on board activities, too much constant noise coming from atrium. Other activities have extra charges. Evening shows were professional though. Many restaurant menus repeated during this cruise. Specialist restaurant surcharges too high. Most of the seating, ie dining chairs, seats, armchairs, sofas etc very uncomfortable as they are too low and you have to sit well back on them. Stateroom good although linen/towels are a bit tired looking. Tours very expensive and on reflection, we could quite easily have visited these ports independently. Most tour guides not very good, didn’t wait on slow passengers and didn’t have microphones so couldn’t hear what they were saying about different points of interest when on shore. All money making exercises. Read Less
4 Helpful Votes
Sail Date: June 2018
1st time for a cruise, started well at Southampton. Really easy parking at dock and very smooth transition through customs to the ship. But very disappointed due to being unable to dock in St Petersburg which was the purpose on the ... Read More
1st time for a cruise, started well at Southampton. Really easy parking at dock and very smooth transition through customs to the ship. But very disappointed due to being unable to dock in St Petersburg which was the purpose on the cruise. For me this became a slight waste of money. Cause was due to cross winds and the size of the celebrity silhouette it was unable to dock so I would suggest a mid size ship may be more appropriate. On a positive side the cabin was more than adequate, very clean with the worthwhile balcony. Staff were very friendly and helpful although 2 were pushy (1-selling speciality dining and another from the spa- that also seemed expensive for treatments ). Your boarding card/cabin key you need to show so you don’t get charged for certain drinks which we didn’t realise at first and initially were misled by a member of staff while trying to get a coffee for 6 dollars. Lattes & cappuccinos are not included in basic drinks package so you need the classic drinks package. You also get an allowance towards certain alcoholic drinks over 9/11 dollars. People still reserved pool deck chairs with their towels and especially around the indoor pool if weather wasn’t so good, even though most were not using the pool. Plenty of activities, talks on board and evening shows 45mins, were to a high standard. Food varied and no real formal dinners but you could dress up if you wanted and were not out of place. Booked one shore excursion while on board. Due to not docking we were refunded without question so that experience was very good. Other excursions were booked through our tour operator. If I could ever be persuaded to do this again I would look to have an extra stop after St Petersburg as we only stopped at Warnemunde which was good and Rostock was a short and very cheap train/bus/ferry journey nearby location. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose this cruise for the main destination of St. Petersburg, which was excellent. The cruise was marred by the following: It was difficult to find a quiet seat on the ship when at sea, and the weather cool and cloudy. The Ocean ... Read More
We chose this cruise for the main destination of St. Petersburg, which was excellent. The cruise was marred by the following: It was difficult to find a quiet seat on the ship when at sea, and the weather cool and cloudy. The Ocean View cafeteria was very medi ochre, and again very difficult to find a table when at sea. Taking independent excursions, we were made to wait till all the ships excursions had gone before we could disembark. We were continually asked if we wanted to upgrade our drinks package or have a photograph taken. On the brighter side, the food in the restaurants was very good with the Murano restaurant being excellent, the ship was very clean and tidy and the staff in the main friendly and polite. Our cabin steward was excellent in keeping the cabin clean, tidy and replenished. The entertainment was excellent in the theatre, with a good variety of performances. Read Less
4 Helpful Votes
Sail Date: June 2018
This cruise was exactly what we were looking for and we had a wonderful 14 nights in the Baltic. HOWEVER our cabin 2147 on deck 12 at the stern of the ship is directly under the ocean view restaurant (the busiest on the ship) and noise ... Read More
This cruise was exactly what we were looking for and we had a wonderful 14 nights in the Baltic. HOWEVER our cabin 2147 on deck 12 at the stern of the ship is directly under the ocean view restaurant (the busiest on the ship) and noise level from the restaurant above is unacceptable especially during the night and in the small hours of the morning when staff(crew) were cleaning and preparing for the next day. Some very noisy machinery is used in the kitchen and can be very annoying at 4:30am. I advise anyone considering this ship to choose your cabin very carefully. Otherwise the ship is reasonably stable in rough and comfortable. The piped music in some of the lounges could be very annoying if you are trying to have a conversation, we managed to get it turned down a couple of ocassions however it did not last long. For the walkers the lack of a promenade deck around the ship (usually the lifeboat deck) is also a disappointment the jogging track on deck 14 is very short and disappointing not to mention far to windy for walking. The actual gym at the front of the ship is we equipped clean and a nice atmosphere. Read Less
3 Helpful Votes
Sail Date: June 2018
My wife and I picked this cruise because the Company was well known and for the ports to be visited. The ports did not disappoint but the catering did. The Oceanview restaurant was inadequate for the number of passengers using it on sea ... Read More
My wife and I picked this cruise because the Company was well known and for the ports to be visited. The ports did not disappoint but the catering did. The Oceanview restaurant was inadequate for the number of passengers using it on sea days. The layout of the gantries caused a lot of additional traffic as diners were forced to move around the area to select the elements of their meal. We had recently completed a cruise on Carnival Horizon where the buffet restaurant was a pleasure to use, with a better choice and quality of food, never felt crowded, and provided adequate seating. In the dining room, table 224, Rudi, and his team looked after us very well. However, the menu didn't vary much over the fortnight, and sighting the vegetables required a magnifying glass. The optional side dish of vegetables was cauliflower every one of the 14 nights. Toward the end of the cruise the chef and supervisor came round the tables and we voiced our complaint about the absence of vegetables and how hard the few we had had had been. The supervisor accompanying him took note of our table number and comments and we were promised more veg the following night. Anticipation around our table the following night turned to disappointment as no action turned the hot air from the previous night's discussion into a PR own goal. Disembarking 2 days later, my wife could not face breakfast, feeling the effects of food poisoning, which I felt later in the day. This caused our car journey home and the following week to be most unpleasant. Our booking offered free drinks which proved a worthwhile benefit. We are not heavy drinkers but could not help noticing the proportion of ingredients and alcohol varied quite a bit between bars. In some the service was very slow. Early boarding/disembarkation was the only perceived benefit of our Concierge class booking over and above any inherent in the cabin. The almost daily canapes were uninspiring, and the free sparkling wine (It was not champagne) was sent back tasted, but unused. The mandatory safety drill packed 300 people, mostly standing, into a small restaurant, for 45 minutes and showed an ineffectual safety film. No wonder a few people started to feel faint. The ports we visited were a joy to see but our experience of Celebrity Cruises was disappointing. Read Less
5 Helpful Votes
Sail Date: May 2018
We did the cruise with some good friends. Never having cruised before we went with an open mind! The places we visited were great, the ease if getting on and off also was very good. The weather was amazing so all that was good. The ... Read More
We did the cruise with some good friends. Never having cruised before we went with an open mind! The places we visited were great, the ease if getting on and off also was very good. The weather was amazing so all that was good. The night entertainment was good and I would say quite professional. The food on the 14th floor restaurant was just like a canteen not attractive at all definitely put us off. We mainly ate in the cuvee restaurant and the food was lovely. Service was very good. The main problem was during the day at see we were so bored, unless you wanted to play daft games, most other things was seeing make up demos, which watch to buy Demos, instructing how to help a bad back, problems with indigestion all ultimately wanting your money. Every where raffles to get you into the shops touting for business. After sight seeing around st Petersburg my feet were very swollen and in the past have been sorted with reflexology so I book a session in the salon. The girl was lovely but did not perform reflexology mainly a leg massage. The price for this was 177.00$. Which was unreal. I’ve had these all over the world but this was a shock. I complained to be asked back for another massage with their reflexologist again very nice but not the real thing! There was water in our room which in our first night we drank only to find out this had to be paid for, no label on it nor was it in the drinks fridge! That caught a lot if us out, and we had a drinks package ! Also I asked if I could iron a dress only to find out they didn’t allow this we again had to pay! We felt we also was hassled to pay for the special dining rooms. We felt we had paid enough. What a shame that our first experience of cruising was not good, don’t think we will be going again, at least not with celebrity ! Read Less
4 Helpful Votes
Sail Date: May 2018
We chose this cruise because of the itinary- going places we wanted to see. The ports were interesting- especially St. Petersburg. The crew aboard the ship- dining and stateroom- were friendly and extremely efficient. They helped us ... Read More
We chose this cruise because of the itinary- going places we wanted to see. The ports were interesting- especially St. Petersburg. The crew aboard the ship- dining and stateroom- were friendly and extremely efficient. They helped us feel welcome. The entertainment and on board activities were not up to par. The entertainment staff,again, was lovely but young and would benefit from some “help” in planning activities to involve more passengers and encourage commaraderie. We had had “putting” on a previous ship and it brought many passengers together. When I inquired I was told there would be putting each at sea day - there was 1 day out of 4. Also we did not always have to be in competition with staff- competition among passengers would have been nice also. The days at sea were very long and the ways to meet others was very limited. They were boring. The evening entertainment was mostly blah. Two other concerns: the new age of “nickel and dining” the passengers- Had the classic drink package but the martinis were a $3 upcharge... And poor communication ... Read Less
6 Helpful Votes
Sail Date: May 2018
Where do I start?We chose this cruise because I have always wanted to go to Russia.When I booked I was advised to go Aquaclass because I could have hot stone massages-thats a laugh because they cost $161.It included the Blu restaurant ... Read More
Where do I start?We chose this cruise because I have always wanted to go to Russia.When I booked I was advised to go Aquaclass because I could have hot stone massages-thats a laugh because they cost $161.It included the Blu restaurant which was not too bad at least better than the main restaurant.When we first got on board we were accosted by someone trying to upgrade our drinks package.All celebrity seem to think about is making more money!The shops were selling very cheap products at very expensive prices!There was nowhere you could buy a forgotten essential.The trips out were very expensive and again another rip off!The one day I chose to go to the spa it was closed!! My husband and I walked around for hours trying to find a seat anywhere when the ship was at sea.Never again!!! The entertainment was very bad and Sue Denning-entertainment director was very rude and should not be there Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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