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3 Helpful Votes
Sail Date: December 2018
We have been with Celebrity on numerous occasions in the past, but I think this will be the last. We expected something special especially as it was over Christmas & New Year, and frankly it was mediocre on a number of fronts. Food, ... Read More
We have been with Celebrity on numerous occasions in the past, but I think this will be the last. We expected something special especially as it was over Christmas & New Year, and frankly it was mediocre on a number of fronts. Food, Service & Cleanliness could not be faulted. Island Visits were very much as we expected and have experienced before Entertainment & Celebrations for time of year, drab, sub standard and inferior to other ships. The on deck singers sang the same four songs consistently every day, and the on board entertainment team are delusional if they think that the shows are up to Las Vegas & Broadway standards as was suggested by the Cruise Director. An ex singer from Les Miserables, Frankie Valli tribute band & a Mowtown Trio were the only 3 acts who came close to what we have come to expect from other cruise liners including Celebrity. Read Less
4 Helpful Votes
Sail Date: December 2018
Beautiful ship but not many activities for anyone under 70. My wife and I have been loyal Royal Caribbean cruisers for the past 10+ years and we had heard that Celebrity was even more luxurious so we thought that we'd give them a try. ... Read More
Beautiful ship but not many activities for anyone under 70. My wife and I have been loyal Royal Caribbean cruisers for the past 10+ years and we had heard that Celebrity was even more luxurious so we thought that we'd give them a try. However, based on what we observed and experienced over 12 days, Celebrity feels more like a seniors home on the water than a vibrant vegas style resort. The state rooms are quite similar, as are the dining rooms and specialty restaurants, however, that's where the similarities end. While RCI offers climbing walls, zip lines and flow riders, Celebrity counters with bean bag toss, water zumba, and bocce ball on the lawn. And the quality and variety of the evening entertainment is also vastly different with RCI offering high end broadway performances and after hours comedy clubs while Celebrity caters more towards Frankie Valli era sing-alongs. Bottom line, we won't sail with Celebrity again for at least another 15-20 years, but if you're already over 70, you'll love it. Read Less
5 Helpful Votes
Sail Date: December 2018
We wanted to see the islands in the southern Caribbean and we wanted to try a Celebrity cruise, since we'd heard and read that this was a great line. The crew members were great and the holiday decorations, especially the staircase, ... Read More
We wanted to see the islands in the southern Caribbean and we wanted to try a Celebrity cruise, since we'd heard and read that this was a great line. The crew members were great and the holiday decorations, especially the staircase, were fantastic. Plus, we had perfect cruise weather. This cruise was just average. We cruise because we like seeing new places, dining out every night and having live entertainment in the evening. We've been on about 12 cruises on several lines and last year's 10 night Princess cruise was far better than this one. The food was above average, in my opinion. But the main dining rooms were so crowded and noisy that we couldn't enjoy dining in them. We used the dining room on only 4 of 12 nights. We used the buffet every other night because at least we could have a conversation that way. But we didn't choose an upscale cruise because we wanted to eat in the cafeteria. Our cabin was okay. It had a balcony, but it had less storage than some oceanview cabins we've had on other lines, the mattress was uncomfortable, and so was the sofa. The bath towels were a disgrace - they actually hurt to use because they were so rough. We like room service for early coffee, especially with a veranda, but Celebrity's room service was awful. The coffee was cold and the pastries were stale; no plates, one napkin. We didn't bother trying it again. The theater entertainment was mixed. Several acts were very good, some were okay and one, the "impersonator", was offensive. The man made inappropriate comments about almost everyone except Donald Trump and he actually groped his own crotch at one point. By far the most tasteless "performance" I've ever seen; Celebrity should be ashamed to present someone like that. We'd have left but we were stuck in the middle of a row. We enjoyed the ports and and the the people living there. We'd planned to try specialty restaurants but didn't because, frankly, we felt pressured to spend from the moment we boarded and we got tired of that. We found the outdoor areas crowded even on port days and impossible on sea days (there were 4) and the inside areas were always very cold. We won't be going on another Celebrity cruise. Read Less
Sail Date: November 2018
We've been on many cruises over the last 45 years. Most of our recent cruises have been on Celebrity. We generally find Celebrity provides good service, good food and ports. We had already sailed on Silhouette a couple years ago in ... Read More
We've been on many cruises over the last 45 years. Most of our recent cruises have been on Celebrity. We generally find Celebrity provides good service, good food and ports. We had already sailed on Silhouette a couple years ago in Europe and loved everything! The food was phenomenal! Pros of this sailing (Inside Room) Excellent service from Room Steward. Always greeted us by name in the halls and kept our room clean and always supplied with soap, shampoo, etc. The shows were all excellent. The ship was beautifully appointed and always clean. We liked the ports A B C Islands & Grand Cayman There were interesting guest speakers. Cons The food in the main dining room was fantastic the first couple nights and then went completely downhill from there. Had salmon that was grey instead of pink and inedible. The same night, my husband had another type of fish and it was inedible too. While we know we could return it and get something else, the other selections were not appetizing at all. The poor selections went on for several nights. Steak was good on one night like filet mignon. After that, like shoe leather. We've had some great dining experiences on Celebrity, but this trip was like going to a mediocre diner. On sea days, there wasn't much to do if you weren't into sports or drinking! We were always being up sold. Asked constantly to go to Specialty Restaurants. Even waitress in dining room was offering special deals in Specialty dining rooms. Pushing beverage packages. Read Less
5 Helpful Votes
Sail Date: November 2018
The food in the Main Dining Room was very good!! The food in the three speciality restaurants we ate in was exceptional (Tuscan Grill, Murano's, The Lawn Club)!! The Mast (hamburgers & hot dogs) was good, but how does a ship ... Read More
The food in the Main Dining Room was very good!! The food in the three speciality restaurants we ate in was exceptional (Tuscan Grill, Murano's, The Lawn Club)!! The Mast (hamburgers & hot dogs) was good, but how does a ship that carries a lot of Americans not have relish for the hot dogs? Unbelievable. The buffet we ate in for breakfast and lunch. If you like your scrambled eggs very, very watery, you will love them!! Otherwise, stand in the omelette line and order them fresh cooked. BTW, the omelette line was the only one that seemed organized: one person took orders, two cooked them so the wait was short. There were many items (bacon, French toast, etc.) that had empty trays; there was no food in them, OR they had only a few pieces of undercooked bacon or a pancake. I'm sure they eventually filled them up, but why did they get empty in the first place? One would think that if you have bread and rolls, you would have butter and jelly. On the Silhouette, one would be in wrong. Yes, they have them, but you have to walk all lover looking for them. We are used to Princess, where they bring you silverware, water, and coffee. Not so for the Silhouette; you have to get your own. They did have a cart every now and then for refills, but they were few and far between. Friday was a sea day, and we went to get lunch, but there were no plates, none, zero, zilch! I walked all over and every plate holder was empty!! They have a variety of bars on the ship, but I am at a loss as to why each bar does not have the same items. Asked for a Kendall Jackson Chardonnay; they didn't have at that bar, but they would go get one. Same with Hennessey and Courvoisier. Peanuts...some bars had them, others had to go get them for us. Speaking of the bars, they generally did not have enough servers or bartenders. Most of the time I would have to go to the bar as ask for a server; waits of 5-10 minutes after we ordered were also the norm. Ordered Room Service twice. The first time was fine, the second time we got small pots of coffee (asked for large), and three orange juice, which did not order. For me, the bed was like a rock...very hard and hard to sleep. My wife slept okay, but said it was also very hard. Have a sofa bed, not a sofa, so forget about curling up and reading as there are no arms, and the back is straight. Had 4 pieces of luggage. Eventually went to room and one bag was there. Around 5 or so, two others showed up. One never showed up. I went down and they told me I had a prohibited item in it (an extension cord, which they had taken out). So, if they took it out, why didn't they send the bag up? They have two shows, 7 & 9. We ate at 8 or so. No shows after 9, just karaoke and a few participant games. Read Less
3 Helpful Votes
Sail Date: November 2018
This was our first cruise so I compare the ship to hotels we have stayed in the past. Flight out wonderful. Transfer from airport to overnight in hotel prior to boarding a shambles. Person meeting party for transfer very unorganised and at ... Read More
This was our first cruise so I compare the ship to hotels we have stayed in the past. Flight out wonderful. Transfer from airport to overnight in hotel prior to boarding a shambles. Person meeting party for transfer very unorganised and at times rude. Coach for transfer old and worn. Why we were not booked in for breakfast really defeats me. The hotel was of good quality and a comfortable stay. However the next morning getting ready to transfer to ship again a shambles. There was no information on time of pick up available to begin with. Also with the number of people waiting to leave all at once the hotel was struggling to cope. Again a poor quality coach. The boarding process was rushed almost like cattle been herded. Having had a around three hour transfer due to traffic issues not a pleasant start at all. To be charged for water in the cabin I found a disgrace small bottles of water charged at 5 dollars plus 18% service charge is incredible. I have never been charged for water in my room anywhere I have stayed in the uk or overseas before. The ship was lovely. The crew excellent. However in places where there was room for say 3 sun beds there would be 4 which felt a little crushed at best. Aging paid for a drinks package was very disappointed that the ship seemed to run out of various items from early in t\he cruise. Worst of all there were no sugar free drinks to be had at all for the last 2 days. This is just simply not right at all Read Less
6 Helpful Votes
Sail Date: November 2018
Before the cruise, I had read a number of reviews here and elsewhere. Seemed that most people enjoy their experience and I say that I did enjoy the cruise when the following wasn't brought into the picture: 1. Food Quality - not ... Read More
Before the cruise, I had read a number of reviews here and elsewhere. Seemed that most people enjoy their experience and I say that I did enjoy the cruise when the following wasn't brought into the picture: 1. Food Quality - not what I was expecting at all - the food was not bad, but at the same time not great. Some examples: Turkey used in the club sandwich is pressed and processed so was the turkey used in the main dining room. Soups were ladened with salt as was most items served in the main dining room. Shrimp cocktail was served a couple of times on nasty old lettuce (see photo). 2. Waiting for dinner is similar to walking through Time Square - if you enjoy being accosted by hawkers you will love Celebrity and the way they push you to go to a specialty restaurant - Non-stop!! As a side note - the main dining room often seemed like a chaotic mess - service standards at lunch and around 8:30 pm was mediocre at best with the staff seemly perplexed that they had people to serve. 3. Begging for 10's on your survey makes me less interested in giving you a 10! I understand staff and company alike need feedback to improve, but begging for higher scores is hardly the way to go about it. That said our dining and room staff did fantastic work! 4. Guest Relations - this staff group could use a basic course in customer service. They lacked any care for their guests, which I would assume is their primary function. Even basic requests seemed too difficult to handle and too complicated for them to take the time to resolve. I have been on lesser lines that seemed to do a better job with the overall experience. Granted I did enjoy the stateroom and the ports of call - I just hope that Celebrity will stop the hard sell of extras and future cruises and the constant begging for good survey scores. Read Less
6 Helpful Votes
Sail Date: November 2018
The best term to describe this cruise is "uneven." Some aspects of the cruise were quite good, and others unbelievably bad. The Good: 1. The Silhouette is spotlessly clean. I don't remember seeing any area of the ... Read More
The best term to describe this cruise is "uneven." Some aspects of the cruise were quite good, and others unbelievably bad. The Good: 1. The Silhouette is spotlessly clean. I don't remember seeing any area of the ship that needed attention. 2. In my opinion, Murano is one of the best restaurants on any cruise ship. My brother and I had dinner there three times, and truly enjoyed each meal. 3. Ray Brown, Jr. and his trio were on-board. Music does not get any better than this. The Bad: 1. The prices for wine, beer, and liquor on-board are terribly inflated. Celebrity definitely takes advantage of being "the only show in town." I bought a three-bottle wine package for $129, and have to admit that I did enjoy the wines I chose. When I got home, I tracked down two of the wines I had, and found one for $10 and one for $11! Celebrity obviously wants their customers to buy drinks packages, but they really take advantage of those of us who might only want two or three drinks a day. 2. The food on-board was very uneven. I had breakfast in the main dining room, and the food rarely came out hot or as ordered. Items were typically overcooked or barely warm. To be honest, I got tired of sending things back. One day at lunch, I ordered a cheeseburger. It had obviously been cooked way ahead of being served. The bun was toasted, but cold. To be fair, dinner in the main dining room was a totally different experience. The food was generally very good, and our waiters were outstanding! 3. Many of the activities on-board definitely cheapened the feel of the ship, especially the "art" auctions. Also, selling overpriced watches for 30% off at 4 PM does not qualify as an activity, so don't list such things in the daily schedule. Read Less
4 Helpful Votes
Sail Date: November 2018
We had a really bad storm in the Atlantic that necessitated changing the itinerary we ended up with 10 sea days where 9 of these days it was impossible to go on deck. There was not enough to do No Bridge Director leaving at least 60+ ... Read More
We had a really bad storm in the Atlantic that necessitated changing the itinerary we ended up with 10 sea days where 9 of these days it was impossible to go on deck. There was not enough to do No Bridge Director leaving at least 60+ guests very disappointed also very few quizzes 1 music and the daily progressive and the odd trivia certainly not enough for a full ship stuck inside for 10 days. I have been on 7 Transatlantic crossings (2 with Celebrity Eclipse) and there has always been a Director for duplicate bridge. Sue the cruise Director told us Celebrity don’t do it any more. Most other cruise lines with 3 or more consecutive days at sea always have a bridge director who teaches and organizes Duplicate Bridge. A watercolour artist was advertised but never materialized. Really feel Celebrity have gone down hill since they did away with formal nights the evening chic does not work the dress is very casual for those who like to dress up. They have certainly cut back, no news papers anymore, no port maps and so much of the entertainment entails paying extra these days. Read Less
1 Helpful Vote
Sail Date: November 2018
We are Elite Captain's Club members but we felt that there was little recognition given on this cruise. Our "priority embarkation" was no faster than the normal embarkation. We tried the Elite "coffee club" ... Read More
We are Elite Captain's Club members but we felt that there was little recognition given on this cruise. Our "priority embarkation" was no faster than the normal embarkation. We tried the Elite "coffee club" breakfast twice enticed by the offer of quality coffee but found harried staff, poor service, crowded venues, and poor coffee. The recognition event was pretty uninspired - does Celebrity think that a glass or two of wine makes this a wow event? We found the standard of the Main Dining Room menu has gone down. We ended up going to Murano and Tuscan Grille 6 times - rather expensive but great service and food. We were disappointed that the old Qsine had beed replaced by Le Petit Chef. The new format does not make up for a very unimaginative fixed menu. We were pleasantly surprised by the quality of the lecturers. We were particularly inspired by Jim Kennedy. The entertainment was fairly good. We loved the acrobats, the guest violinist, the band, and the male vocalists. We note that there was a problem with the Sabbath service. For some reason, the company policy is NOT to include this event on the daily calendar whilst other meetings such as the friends of Dorothy and Bill W are! The only reference to the service was on a community notice board. Unfortunately on this cruise the meeting place was changed causing problems for those who wished to attend. Finally we were disappointed that there was no organised bridge on the cruise. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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