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21 Helpful Votes
Sail Date: May 2019
Having cruised with Celebrity many times we are Captains Club Elite members. We have always found them to be the best cruise line having cruised with Cunard, Royal Carribean,and P&O. The staff were unhelpful and sometimes rude. The ... Read More
Having cruised with Celebrity many times we are Captains Club Elite members. We have always found them to be the best cruise line having cruised with Cunard, Royal Carribean,and P&O. The staff were unhelpful and sometimes rude. The perks we were entitled to were usually waiting inside your cabin for you, but this time you had to ask for them if you wanted them. Needless to say Celebrity obviously needs them more then we did so we told them to shove them where the sun doesn't shine. Embarking was slow, luggage didn't arrive untill early evening and when it did one of the cases didn't belong to me. Balcony was wet,as were the chairs. Flakes of paint and dirty tissues left uncleared from previous cruise. Very mundane menu in main dining room, buffet boring and not enough seating on sea days. Smoke from the ships funnels came onto the balconies which we have never experienced before. No daily news sheet, lack of daytime activities. One free session of Bingo where the prize was a Celebrity Towel! A bottle of Stella lager was $16! Yes roughly£12. Bottle of house white wine $54. Have always recommended Celebrity but never again. We complained at the the time to Guest Relations but it just fell on deaf ears. This is just my personal review of the cruise others may have a different view. But will never cruise Celebrity again. Not the Celebrity we once loved. Read Less
4 Helpful Votes
Sail Date: May 2019
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive ... Read More
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive restaurant Luminae for suite guests. The service and food in Luminae was fantastic and offered a personalised dining experience. Kurt and his colleagues were amazing and the best service I have had on a cruise ship. The free alcoholic drinks including champagne and cocktails all day in Michaels club added a lovely touch. We were very disappointed by the ocean view cafe as we decided to try this one morning and once for lunch. The buffet restaurant was over crowded making it very difficult to find a seat and you had to fight your way through to grab your food. The quality of most of the food was mostly enjoyable however the rice pudding was cold and way too sweet. The buffet was not up to standard as we had previously come across with Celebrity and the buffet on Royal was much better. Thumbs down on this sailing. The accessible suite was comfortable but the layout wasn’t the best but this was to accommodate wheelchair users. The sofa and TV were located in a very awkward place so you couldn’t watch TV whilst you were sat on the sofa. The accessible bathroom was a very good size although the lack of drainage in the shower meant that water would flow all over the bathroom area making it a paddling pool. On the morning we were at sea the rocking of the ship had made the water escape into the suite soaking the carpet. There was a lack of power sockets near to the beds so charging your mobile had to be done near to the TV unit. A larger TV would have been nice as the only place to watch it was from the bed. Another big disappointment on this sailing was the lack of free loungers in the solarium as this was extremely busy on both occasions we visited it. The cold weather also meant that more passengers tried to utilise this space including certain passengers who treated it like a booze up cruise where they were drinking bottles of beer in the hot tubs. No celebrity solarium attendant challenged them and they were left to their own devices. They certainly didn’t respect other passengers and their behaviour was more I had come to expect on a P&O cruise. The clientele on this sailing wasn’t what we usually find on a Celebrity cruise and Amsterdam was most likely the reason. Another thumbs down on this sailing. The solarium needs to be better supervised and necessary action taken. The size of the solarium also now feels limited compared to Royals Anthems of the Seas which has over twice the size of what is being offered on Celebrity. For once I felt that there was a lack of space and the ship felt over crowded. Not something I’ve experienced with Celebrity on previous sailings. Overall a nice trip but we have had much better sailings with Royal so this will be our first preference from now on. Read Less
11 Helpful Votes
Sail Date: May 2019
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we ... Read More
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we had lunch in the main restaurant on the first day for concierge passengers, this was slow in terms of food and drinks service. We were happy with our stateroom, it was clean and tidy, the only complaint I have is that it was hard to get toiletries, they weren’t replaced without asking. A Celebrity cut back I think. We paid nearly five hundred dollars for two drinks packages for three nights, which is an outrageous price, on top of an expensive cruise, especially when you can’t get served. The bar service was atrocious throughout the cruise. Celebrity knew that there would be parties of people on a cruise to a destination like Amsterdam, so should have provided the service. The bars were understaffed, the table waiters were non existent and poorly trained. We waited over half an hour on more than one occasion for two drinks. I asked twice in the casino for drinks service, that never came. Because of the pressure Celebrity put their staff under they were unsmiling verging on grumpy. Celebrity Eclipse has previously given us great bar service. I did make a written complaint at guest services, but one wonders if it is just filed away. Along with other reviews people in the jacuzzis were shouting, ruining the cruise. for other passengers and more importantly guests were drinking out of glasses and bottles whilst in the jacuzzi making it a likely for somebody to sustain a bad cut. The attendants did nothing. The Grand Cuvee restaurant provided very good service both in terms of food and drink. It was a nice touch that we were seated on the same station each night.I also noticed that menus have been reduced from what we have been given on other Celebrity ships. We were lucky to have the Internet included as the prices charged are ridiculous. We will most likely be travelling with Fred Olsen or Princess on future occasions. Other people we talked too shared our opinions and will also cruise with other Cruise lines. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose this mini cruise as it fit in with our other holiday plans and we'd never been to Amsterdam before. Last year we sailed on Reflection on our first Celebrity cruise and enjoyed it although we didn't think it was any ... Read More
We chose this mini cruise as it fit in with our other holiday plans and we'd never been to Amsterdam before. Last year we sailed on Reflection on our first Celebrity cruise and enjoyed it although we didn't think it was any better than RCC and definitely no better than Holland America. The ship is pretty much the same as Reflection and our balcony cabin was clean, quiet and functional. We found the food in the MDR average. The first night was horrendous getting in as everyone was waiting outside at 8.30pm fo the second sitting. There was much mayhem and confusion as people tried to find their tables. Our waiter was less than pleased to see us and was miserable and surly all through the meal. We waited over an hour for our starters then a further half hour for the mains. A couple of the meals were wrong and there was no apology. My meal of beef was so small and cold under normal circumstances I would have sent it back however I didn't fancy another long wait. The meals on the second and third night were better and we ordered extra vegetables to fill us up. We found the food in the Ocean View cafe to be ok, again nothing to write home about. The entertainment was very good, the 3 shows we saw much better than anything we saw on Reflection last year. 2 production shows from the singers and dancers and 1 female entertainer who sang and played the piano. Most of the staff were friendly enough but I felt that as this was only a 3 night cruise none of them made any real effort as we would be going home soon. If this was my first Celebrity cruise I'm not sure it would entice me back to do another one in a hurry. Read Less
5 Helpful Votes
Sail Date: May 2019
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I ... Read More
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I thought was a very chaotic check-in process, with lots of unnecessary queuing. I much prefer the system where you are allocated a boarding group number and you are called to check-in by group number. The mandatory safety briefing, which lets face it can be a boring chore for regular cruisers, was made interesting by the showing a Bondesque film demonstrating safety factors as well as an amusing cartoon film about the importance of hand washing. Interestingly hand washing and use of hand sanitisers was rigorously enforced onboard, which was good to see. That said, once at the check-in desk the process was quick and efficient. Well the ship itself was amazing - probably the best laid out ship I have cruised on. The central atrium is amazing and there are plenty of nooks and crannies. An impressive library, a good games room but the absolute treasure was The Hideaway, a small area with an eclectic mix of unusual (very comfortable) chairs and nooks to chill and relax in. There is also a fantastic observation gallery. Turning to a subject dear to my heart - food. The buffet is one of the largest I have seen on a cruise ship although that may be an illusion because of the excellent way it has been laid out to make it look spacious. It has an amazing selection of food and you would have to be the most picky of eaters to find nothing you liked. The curries are especially excellent. The only minor gripe in the buffet is not enough seating - on most visits it was a struggle to find a table and it was often the case of loitering and grabbing a table as soon as someone left. The main restaurant is large and impressive with a mixture of large communal tables with some tables for two. We were lucky enough to have a table for two. One of my biggest bugbears with cruising is having to share a dining table with strangers - although I appreciate, for some, it's a major plus. Being picky, my only gripe concerning the main restaurant is dinner is only three courses, having said that portions are generous and you don't come away feeling you could have eaten more. We didn't try any of the speciality restaurants but to be honest we didn't need to as, without exception, the quality of food throughout the ship was exceptional - so why pay more when you can have perfection in your pre-paid package? Entertainment was good with two shows from the ships ensemble - who were very good. There was also a guest appearance from the amazing Claire Maidin when we were in Amsterdam - we hadn't heard of her before but she is very talented. It's a shame there were not more people to see her but many passengers were still ashore in Amsterdam - they missed a treat. Being an American cruise line service was exceptional, you couldn't walk past any member of the crew without being greeted with, at least, a cheery smile and hello. The cabin was very good, narrow but very deep. A silly thing but I liked the way the ends of the bed were rounded, which saved knocks when going to the loo in the middle of the night. The balcony was a good size although we got a soaking one day when, without any warning, they started hosing the balconies on the floor above resulting on an unexpected waterfall on our balcony and almost ruining my camera. A real bonus on this cruise was the sailing down the canal from IJmuiden to Amsterdam. Having previously lived in Amsterdam I didn't go on any excursions but looking at the prices they seemed very expensive for what was on offer. Read Less
7 Helpful Votes
Sail Date: April 2019
We chose this cruise because we had been on this ship before and wanted to visit the Norwegian Fjords. Overall we were pleased with the cruise and the destination didn't disappoint. The areas of disappointment for us were the quality ... Read More
We chose this cruise because we had been on this ship before and wanted to visit the Norwegian Fjords. Overall we were pleased with the cruise and the destination didn't disappoint. The areas of disappointment for us were the quality and choice of food in the restaurant. After just a couple of days it became apparent that the menu doesn't really change that much, particularly the starters and sweets. Boring would be the only word to describe them. If this was a restaurant in my local town, I would not be visiting it! If we're to travel on this ship again, we would consider eating in the café where the choice of food on offer is far better, particularly the sweets. The other area of disappointment was the entertainment, specifically the shows put on by the ships own staff. This is not a criticism of their skills, which were very good but more the fact that the shows were the same or very similar to those we had seen on a cruise on this ship approximately 9 months earlier. Celebrity should also review their presentation of the emergency drill given on the first day. The cartoon/film is both puerile and childish. You could visibly watch people being turned off and not paying attention, and you certainly don't want to watch this in "Michael's Bar" which was overcrowded with far too many people in a small area. This resulted in people overheating and wanting to leave the presentation early. This was the same on the previous cruise on this ship. Its clear that Celebrity take no notice off feedback, as this same criticism was made to the ships crew last year. It's a shame to bring up these criticisms, as overall its a lovely ship with a good crew. Are you listening Celebrity? Read Less
3 Helpful Votes
Sail Date: April 2019
Well Eclipse and Silhouette are the same class of ship, have the same cruise director Sue when I have travelled on them, I have had the same cabin on both and having sailed the 8 day Fjords on Eclipse and now the 7 day Fjords on Silhouette ... Read More
Well Eclipse and Silhouette are the same class of ship, have the same cruise director Sue when I have travelled on them, I have had the same cabin on both and having sailed the 8 day Fjords on Eclipse and now the 7 day Fjords on Silhouette can directly compare like for like. So lets start at the beginning at check in, Eclipse was a breeze within a few minutes I was through security and on the ship, Silhouette waiting in lines for security going backwards and forwards along the ropes, check in I did get pushed up as I now have a captains club status however then had to sit and wait in the lounge for more time than the whole check in time on Eclipse. (same arrival time for both ships) Room. I have had the same room on both ships both looked the same and were in good condition except on Silhouette the basin had a big chip in it not a major problem. On Eclipse I had a nice blue celebrity bag a pen etc etc on Silhouette nothing. Room stewards on both ships were 5 star. So exploring the ship they are mainly the same but things are missing on Silhouette. Passport bar no screens for me to watch Formula 1 on the Sunday, most nights casino bar was crammed with people trying to watch football on the small screens behind the bar!, no fridges of speciality drinks and no food service in passport bar, ocean view cafe no bar on outer deck just a make shift pile of drinks, pool deck no fountains, lawn club almost non existent as covered in empty cabanas, who wants to sit in an expensive cabana in the cold of Norway, Iceland or Russia where the ship normally sails, or an open air restaurant, no hot glass show thats one of my favourite things plus a few other little things around the ship that on there own are not much but added together makes a big difference between the ships. Crew and service, the big difference between Celebrity and other lines to me is the wonderful happy friendly helpful crew. On Silhouette it looked like they had all just been told they were fired at the end of the week, service was poor not very friendly and a couldn't care less attitude by many but not all, some bar staff couldn't understand English even when ordering a simple coke and I couldn't understand them. However things got better as the week progressed, perhaps it was 2 things, 1 they were understaffed, 2 everyone had a drinks package or was elite and its the nearest thing to a booze cruise I have seen, theatre was very empty most nights as people just stayed in the bars. Entertainment, Eclipse was stunning, fantastic production shows, great beyond the podium talks, great music around the ship etc etc in fact I watched all the production shows twice, going back and standing at the back of the theatre and even now watch topper, chandelier etc on youtube, Silhouette. cosmopolitan and life shows, no story line at all just random dances and songs thrown together for no reason? Was tempted to walk out and just watch the house bands but kept thinking it will get better but it didn't. Pearl was thankfully much better with some good effects and a decent story line. Ancora was the only guest act that was 5 star. Beyond the podium speakers on Eclipse were great, didn't have any on Silhouette? Cooking demonstrations by the chefs in Celebrity central none on Silhouette, no ice carvings on Silhouette, no fruit carvings etc on Silhouette just shopping. Music and entertainment in daytime on sea days on Eclipse great, loved every sea day even on the transatlantic, no music in daytime on Silhouette till 5 p.m just a quiz each day counted about 30 to 40 people each day out of about 2800 passengers at the quiz, in fact port days and sea days entertainment are basically the same? Sea day today entertainment is a sale in the shops, an art auction, a talk on navigation in celebrity central I have seen 3 times and a talk on booking a cruise on Edge at 1 p.m. Nothing to do but write this and pack the case till about 5 p.m. when the music starts, so bored and hungry as been to ocean view cant get a table as people are sat reading books etc, no problem only wanted a pastry and a drink so headed to cafe al bacio on deck 5 and its full of people sat reading books etc again so cant get a seat, dont want to eat in my room(inside cabin as I pay for 2 drinks packages for 1 person if I have anything above this, already expensive as a solo paying for 2) so just headed to passport bar and had a coke for breakfast, how can this be 5 star? Never been to a 5 star hotel where i cant get a table. Shows that there is nothing to do on board to drag them out of the cafe etc and its too cold outside, only thing for people to do is read and drink and eat, things will only get worse if the library and card room go as rumoured as the people from there will move to cafe al bacio and ocean view as well. Music in Cafe al bacio is pointless as the people who sit there all day just talk loudly and drown the string duo out in the evening. Ensemble lounge one of my favourites 1 group of about 6 would sit there all night just in front of the performer and shout above the music, listening to the details of his vasectomy is not something I think the room needs to hear! We would much rather listen to the quality music he is drowning out. Food, great food and service on Eclipse with a fantastic selection, dinning room had a 2 page menu each evening and was fantastic quality, buffet was amazing, I regularly had a steak cooked to order in the buffet with some chips or had some nice roast beef Yorkshire pudding roast potatoes and horseradish. in the morning I had a cooked to order omelette and always had a nice glass of fresh orange juice. On Silhouette never saw a cook to order steak or fish in buffet, didn't see an omelette station, no roast potatoes only some greasy herb covered things they called roast potatoes no Yorkshire and no chips at lunch time? Very rarely got my orange juice as no service just a line at the bar. Dinning room a 1 page menu, I dont eat fish or seafood so by the time you exclude these off the menu very very little selection my waiter who was great felt so sorry for me he brought me a huge bowl of chips one night, so part the way through the week I just used ocean view cafe, at least in the evening you could get a seat in there and had a better selection. On entering ocean view on Silhouette the hand gel was empty it took 5 goes to get enough to clean my hands so I walked up to the guy in the suit and gold tie who was always busy doing nothing in charge and reported it he looked totally disinterested never replied to me and just wandered off answering his phone, on leaving ocean view i tried the gel machine and it was still empty! A good 20 mins later! Food hygiene seems low priority, having seen many not washing there hands in the bathroom its just time before norovirus breaks out. Shopping, some great shops were on eclipse and I always got tempted to spend money on impulse buys, one thing I always bought was some Ralph Lauren smelly as duty free it makes sense, on Silhouette I bought nothing, I didnt need a faberge egg, I dont want a hand bag or expensive ring or necklace and the watches are cheaper in the uk even paying the duty at my local jewellers I checked. I did go to get my Ralph Lauren as normal only to be told that the 2 types I have bought on Eclipse are too upmarket to be sold onboard! I am sorry but I just walked past Cartier, Faberge, Rolex etc? Yet they only carry the cheaper Ralph Lauren? Also why everyday do we have a car boot sale in the walkway outside the shops of Russian souvenirs? Russian hats, dolls, russian xmas ornaments in spring! did nobody notice we were in Norway not Russia! Not one Norwegian souvenier in sight, Celebrity has lost the plot Great to see the paper straws on Silhouette replacing the plastic and they are not too bad, however a long way to go in the Eco department as the shops give you a plastic bag, and each night you get your planner loads of junk mail from the shops and art gallery falls out, chances are that if I didn't want a handbag, spar day or oil painting on day 1 sending me junk mail every day will not change my mind! On Silhouette I have now got to Select level so qualify for some sort of officers party, great. On top of my daily planner one night was a letter saying that due to the high number of guests that are of this level or above the party is cancelled due to lack of room. Could they not have more than 1 party? The thing that got me was that as compensation they were giving me 3 free drinks! I and nearly everyone on here has a drinks package, you cant not if you go oceanview or above (UK booking rules) and even me in an inside cabin has bought a premium drinks package so I took this as a very lazy insult. Next morning I took the vouchers to the Captains club host arriving at 10.05 but she was late for work, probably stuck in roadworks in between home and the ship, returned about an hour later to see it was the lady who forgot here safety equipment at muster drill and had to go back for it giving you confidence in an emergency and explains why muster drill took about 45 mins, i waited while she served a guest then she wandered off to chat to her friend so I gave up and returned the vouchers to guest services. Itinerary on both cruises is almost identical except we didn't go to Flam on Silhouette as its a 1 day shorter cruise so you would think everything would be the same? No The highlight for me and probably many more is the sail into Geiranger it is amazing, On Eclipse I spent hours watching the cliffs getting closer waiting to see the seven sisters then hearing the cannon as we entered Geiranger itself before spinning the ship and watching the seawalk come out, on Silhouette we docked in Geiranger at 5 a.m. in the dark! Yes we did see the scenery on the way out but once you pass the 7 sisters and the fjord widens its just not the same as sailing in. So 2 ships almost the same on almost the same cruise with the same cruise director, in my reviews on cruise critic etc I gave Eclipse 4.5 out of 5 Silhouette i will go 2.5 Heard many other complaints while around the ship such as no cot for baby booked on board despite phoning Celebrity day before to make sure they had organised it from the original booking, plus 1 couple had a dirty cabin and reported it to guest relations and while his wife was changing the steward just walked in without knocking! Not sure if the difference between the 2 cruises is the ship or Celebrity cut backs. Hopefully its just the ship because otherwise my next cruise will be my last on Celebrity. Many UK passengers were on Celebrity for the first time from Royal, Cunard and P&O and say they will not be sailing Celebrity again and thats a shame as I know that Celebrity can be so good but unfortunately not this week. So in summary. 5 star modern luxury? On Eclipse yes 5 star Silhouette 2 star its not living up to its potential (2 stars is given for room steward, waiter and a few bar staff that were the usual special wonderful Celebrity crew). I have recommended Eclipse to Family and friends and all have had a great cruise, I will not be recommending Silhouette quite the opposite. One thing I will say is Silhouette is the first Celebrity ship I have been on that has had a solo get together. However its in passport bar at 8 p.m. a time when the music is playing in the foyer and the bar is so busy its standing room only so not got a clue if anyone else is solo on here or if they were at the meeting so a good try but a total failure, Celebrity need to start doing things for the solo cruiser as they will soon have 5 new ships with solo cabins. My suggestion would be a coffee morning or something somewhere quieter. My review is written from a solo travellers point of view, something that is totally different to what most of you may experience on board, for instance in ocean view you leave one person holding a table while you get your food then swap over, as a solo I have to get my food then hope I can get a table or wander around for ages to get one only to have cold food! A thing a solo traveller hates is to finally find a seat at a table only to hear a couple moan oh look there is one person sat at a table for 4! Well its probably the only table I can get and you are very welcome to join me. Entertainment on board is a big thing for me and other solo travellers. Give me live music and a coke I am happy, watch something like the egg drop, dancing with the officers is the funniest thing i have ever seen, a good beyond the podium speaker, officers versus crew volley ball etc etc. All the things that Celebrity dont have on this cruise and seem to be doing away with for shopping all day, sorry but i would rather spend my money on another cruise than some painting or a watch. I have a cruise booked on Edge and Apex, I will go on Edge as it will cost me too much to cancel in airfare etc etc but unless its better than this cruise it will be my last Celebrity cruise as will cancel apex and find a cruise line that will keep me entertained rather than just trying to get me to spend money in the shops and car boot sale type sales in the walkways. Cant imagine the Hilton, Savoy, Fairmont or Panpacific having a car boot sale in the foyer and keeping there 5 star status yet it seems ok at sea? I have seen people returning handbags today that were bought early in the cruise on table sales with broken straps already! I have been a Big Celebrity cruise fan and recommend it to many people as have had some fantastic cruises with them, I hate moaning about it and would rather be enjoying a cruise and be in future cruise booking another, than sat bored writing this. Written from the point of view of a Solo non drinking Celebrity Cruise fan on the last day of the cruise, you may have a different view but this was my experience and my opinion. Read Less
5 Helpful Votes
Sail Date: April 2019
We just returned from our 8th Celebrity cruise this time on the Silhouette 7 day Norwegian fjords cruise out of Southampton. Ship was clean as usual, stateroom and stateroom attendant were excellent, anytime dining was easy and a real ... Read More
We just returned from our 8th Celebrity cruise this time on the Silhouette 7 day Norwegian fjords cruise out of Southampton. Ship was clean as usual, stateroom and stateroom attendant were excellent, anytime dining was easy and a real plus. All in all, the cruise was fun relaxing, and well worth it, especially with the stunning scenery we saw in the Norwegian fjords. There were a couple of things, however, that really bugged us compered to previous Celebrity cruises. First of all, the beverage package seems to change each time we cruise -- by pushing more beer and liquor choices from "classic" to a "premium" status. The Ocean View cafe lunch selections are almost too exotic for an average palate -- fancy curry dishes, terrible fish selections, etc. How about more hamburgers, grilled sandwiches, etc? Embarkation was very slow compared to other Celebrity sailings -- it was more than an hour from arrival at our assigned time until we stepped aboard the ship. Thirty minutes of that time was spent in line on the gangway. Unfortunately, most days the mast grill was too cold to dine at, or we would have spent more time there. And finally, the shore excursion descriptions are not always what they turn out to be, so do your research and choose carefully. Read Less
4 Helpful Votes
Sail Date: April 2019
Overall I thought this was the greatest cruise. The staff and crew were great, the cruise director was great, Sue Denning was outstanding.We were on SS Ocean Breeze, Carnival, Royal Caribbean, Norwegian. This ship was the best. The food ... Read More
Overall I thought this was the greatest cruise. The staff and crew were great, the cruise director was great, Sue Denning was outstanding.We were on SS Ocean Breeze, Carnival, Royal Caribbean, Norwegian. This ship was the best. The food was good, and the waiters were great. The shore excursions that we picked were great, but as soon as you get aboard head to the Shore Excursions Desk, shore excursions get filled up quickly. Norwegian Fjords were beautiful, we loved Gerirangerfjord, Norway. This was Norway. Stavanger, Norway was great too. Great history. We had lunch at Burger King. We were looking for McDonald's, but could it find it. All the ports were all interesting and great to visit. What I liked we were not forced to buy stuff, the ports were nice to walk around. This place is not the Caribbean. Great place to tour. I thought the ship was great and fun to explore. We used the card room, the library, the hideaway. The theater shows were great. I would do a Celebrity Ship again. Read Less
4 Helpful Votes
Sail Date: April 2019
Sailed on the Silhouette to the Norwegian fjords on 27/4/19 on a 7night cruise from Southampton.We last sailed on this ship in 2013 on a Mediterranean which we enjoyed.We also had a enjoyable trip to Norway but one big problem is that ... Read More
Sailed on the Silhouette to the Norwegian fjords on 27/4/19 on a 7night cruise from Southampton.We last sailed on this ship in 2013 on a Mediterranean which we enjoyed.We also had a enjoyable trip to Norway but one big problem is that this is designed for warmer climates when people can sit on balconies.. When the ship is in colder waters in April /May people are unable to sit outside on balconies or decks with the result there are serious over crowding in public rooms all day long. The ship itself is very clean and service is very good so we are looking forward to our cruise to the canaries in September when that weather will be warmer. We are in the dining room on second sitting where the service was excellent at evening dinner.We did have issues at breakfast time in the dining room at breakfast time. We tried to enter for breakfast at 08.30and asked for a table for 2 but 2 days running were told there were no tables available.Due to the very off hand way we were told this we went to the reception and made a complaint and subsequently had a further meeting with the maitre d.They blamed the problem on everyone turning up at the same time,which to me points out to staff roster problems.On a luxury cruise in this day and age you should be able to have a table for 2 if you want one. The cabin we found to be on the smaller side largely due to the balcony taking up some of the square footage. Draw space is very limited even for a 7day cruise. Three very deep draws are not the best for storing your clothes,let's hope when the next refit is completed something is done to improve this. Entertainment was in general average. . Steve Womack comedian and singer very good Fly boys harmony group. very good Pearl Modern contemporary show(did not like at all) Tom Seals singer and musician .excellent playing piano Ships own entertainment group shows (not very good. Anchors Vocal group .excellant Food served in the dining was was very good ,since we were last on thisi ship several things have changed. Four course meals seem to have become three and no chocolates with coffees or cheese . Read Less
6 Helpful Votes
Sail Date: April 2019
We’ve tried quite a few cruise lines and had heard that Celebrity were excellent so thought we’d give them a go as they were doing the Norwegian Fjords, which we wanted to see as our next cruise. Checking in was fine and our balcony ... Read More
We’ve tried quite a few cruise lines and had heard that Celebrity were excellent so thought we’d give them a go as they were doing the Norwegian Fjords, which we wanted to see as our next cruise. Checking in was fine and our balcony cabin was lovely and clean and had a nice big bathroom/shower. Out cabin steward Anthony was lovely. There were no major complaints as such, just lots of little things every day which didn’t sit well. Firstly, the MDR. The food choices weren’t great and a couple of days our meals were stone cold. Some days the food was good though and hot. Our wine waiter was very miserable and didn’t seem to want to be there - and wasn’t a lot of the time! We were lucky to get a glass of wine before our starter. Often you would get dips and butter, but no bread. One night they pulled my chair out for me and there were 2 dirty napkins and breadcrumbs all over my seat. My other half likes an espresso after his dinner and every night it was served in a mug! Little things I know, but not what we expected. There seemed to be quite a few complaints about the food and service and there were people in suits watching the waiters and then asking the diners around the complainers if they had heard and were they happy (us a couple of nights). I just want to eat my dinner in a relaxed, peaceful environment, which this certainly wasn’t. To cap it off the suits and waiters come around the last night and tell you how important it is we give them a 9 or 10 on the survey!!!!! Food in the buffet was good, but we could never find a seat straightaway, but I think that’s the norm on most cruise ships. The entertainment in the theatre and waiter service was good, but we had to wait until 10.30pm because of our dinner time, which is quite late. We Had to wait until 11.30pm for the comedian one night. The entertainment around the lounges was average and very samey. A couple of groups and a duo. Some nights we’d be sat in the Passport/foyer bar and there’d be no music for an hour, which seems a bit strange. Loved the layout of the ship, one of the easiest to navigate around only having 2 sets of lifts in the middle and back. Everywhere was also spotless all the time, especially the toilets. We were given the classic drinks package as part of the deal, but once onboard there isn’t a lot you can have with, it’s very limited. A decent cocktail or glass of wine was 14/15 dollars, so we had to upgrade to the premium package. Just be aware of this. Lastly, our main disappointment was the lack of friendly service in the bars. I would say 80% of our drinks we had to get ourselves as waiter service was severely lacking. A lot of the staff behind the bar weren’t at all friendly we found too, we tried to chat to them, but they really weren’t interested. They all work hard I know, but you usually get a bit of banter. This is just my opinion and many may disagree, but this is just what we found. Perhaps we were expecting too much or perhaps we were just unlucky. The Norwegian Fjords were stunning and we enjoyed our cruise, but not sure we would sail with Celebrity again. Read Less
2 Helpful Votes
Sail Date: April 2019
We have mainly gone on Cunard so we thought we would try another Line just to compare. Well we weren't disappointed it was superb. Although the journey down seamed to go on forever we were welcomed onboard with a much ... Read More
We have mainly gone on Cunard so we thought we would try another Line just to compare. Well we weren't disappointed it was superb. Although the journey down seamed to go on forever we were welcomed onboard with a much appreciated glass of Champers. The lifeboat drill was a bit silly, its done using a cartoon film! Our balcony cabin was better than we expected it was loverly. What can I say about the food in the buffet area, the selection was fantastic the choice was the best we have ever come across so we will be comparing it with the QM2 which we are going on shortly. We only dined once in the restaurant which was very good. The one thing you should try is the French onion soup you could make a meal of that on its own. Everything about the cruise was ideal and it won't be long before we book another trip on the Silhouette. It truly was Brill. Nearly forgot to mention the all inclusive, well worth it. Read Less
10 Helpful Votes
Sail Date: April 2019
OVERVIEW My husband and I are a 50'ish couple who are not regular cruisers. I have always wanted to see the Norwegian Fjords, and when i saw a good sale with 2 perks last fall, i jumped! We were originally booked in a standard ... Read More
OVERVIEW My husband and I are a 50'ish couple who are not regular cruisers. I have always wanted to see the Norwegian Fjords, and when i saw a good sale with 2 perks last fall, i jumped! We were originally booked in a standard veranda cabin but about 10 days before we sailed, we received an email offering us to bid on moving up to Aqua class. I bid $10 (per-person) over the minimum, and we won our bid. I had no idea how much we would adore that Aqua class! The restaurant, BLU, was fantastic. We loved, with one exception, every single item of food we ate in BLU. Everything about the ship and the staff was wonderful - the Silhouette is clean and elegant and full of nice, if sometimes goofy, spaces (that Sky lounge's decor is straight outta a Star Trek episode - like, an alien's idea of what a fancy bar on a ship on Earth should look like). Yet we grew quite fond of that funny Sky Lounge. We also spent a lot of time in the Ensemble Lounge as we really enjoyed the quirky yet super talented musical duo playing there most nights, along with a guitarist/vocalist who also played in the Lounge. It was music we actually wanted to listen to, but could still have a conversation, and it is dimly-lit, so i always looked very nice in the Ensemble Lounge. The staff, almost without fail, was efficient, friendly, and good at their jobs. The public areas, including bathrooms,were spotless no matter what time of day it was; we felt very pampered on this trip. We did miss a good full jogging track outside - the one they have is silly and not long enough. Since I am a walker and not a jogger, and it wasn't particularly beautiful weather, I just either walked on the treadmill or chose a floor with nothing but cabins, and walked long laps. My husband ran on the treadmills. However, had it been really nice weather, we would have been annoyed at having to be inside to get good exercise. Specifics below, if you want them: EMBARKATION - We are from the U.S., and had never been to Southampton, and I was a bit worried about getting to Southampton from London with all of our luggage, but we took the train down the night before, and then got a taxi to the pier in the morning. The train was comfortable and we just put our luggage next to our seats. it was very easy! Our instructions said to arrive between 10:30 and 11, but we arrived around noon. Since I had just been upgraded to Aqua, we hadn't received new luggage tags yet, but a guy was there, johnny-on-the-spot, and he made us new tags and carted off our luggage. We walked into the city terminal building and saw a pretty long line - it was not very organized in the "exterior" part of the line, so if for some reason Aqua class cabins could have gotten into a shorter or different line, nobody told us that or pointed us toward a different line. So we stood in the "main" line, and waited about 15 or 20 minutes before we got "inside" past security - at that point, we WERE directed by some very quick-acting and smiling people, to go to a special line, and we essentially went right up to a window to register and get our pictures taken and to get our Sea Pass cards. Once onboard, we received pink sparkling wine, and then wandered around the ship until our room was ready just a bit after 1:00. CABIN - We were in 1514, a very forward cabin on the Starboard side. My husband was worried about sea sickness and feeling the motion of the ship, so I therefore worried about how far forward we were and how high up we were, but really, she is a big ship, the Silhouette, and for the most part we never felt much movement at all. The very first morning we heard some odd noises above us, right around 7:00 AM - and learned later that we were right underneath the gym. The sounds were a combo of something being dragged around and then - maybe - someone on a bike or treadmill I think. ANYWAY, i then worried we would be awoken each day by these sounds, but that was the only day we really heard anything at all from above us. The only other noise issue we encountered was the night/morning we sailed into Geiranger, which is an town in an inlet in northern Norway. It was apparently an excessively and unrelentingly foggy night and morning, as the captain blew the fog horn every few minutes for HOURS. LITERAL HOURS. It was so loud in our room, it seemed like the horn was on our balcony. We got no sleep that night. Those were the only blights on the room. I thought it had lots of usable storage space, and we did like the extra-fancy shower experience that they provide in Aqua cabins. Our room steward was the best! Ali truly worked seemingly non-stop - our cabin was cleaned essentially the moment we left in the morning, and he somehow always knew when we were out for dinner to provide the turn-down service and leave us our chocolate and next day's planner. Dining - I can't say enough good things about BLU. One of the few other cruises we took was MANY years ago, on the Celebrity Mercury, and the dining room and food on that cruise were exceptional. We know times and the industry have changed so didn't expect much, but we were very happily surprised. It is "anytime" dining but we only ever had to wait one night - the very first night. Other than that, we could walk in at anytime and get a fantastic table immediately. My husband's steaks were tender and flavorful and cooked perfectly medium-rare, my salmon was always rare, as I like it, and our other entrees, as well as our starters and sides were very very good also - salads had fresh ingredients and vegetables were not overcooked. I do think they don't have enough staff in BLU and some nights we waited a bit to have someone take our order, but we could see the waiters practically being run off their feet, so we didn't take that personally. When they did come to our table, we got very personal and efficient service. But Celebrity should staff more appropriately in this restaurant I think. We ate most lunches in the OceanView and that food was delish as well. I tended to focus on the Indian food (REALLY REALLY GOOD), and the "grilled delights" were i could get a thinly-sliced piece of chicken breast that was nicely seasoned. The food was hot - even one day when we got in just as they were finishing the lunchtime meal - and plentiful. My husband liked the pizza and usually found something at the carvery to eat as well. Since it was not a hot weather cruise, I was worried the OceanView would be super crowded (people weren't inclined to eat outside), but we only had one day where we struggled to find a table. The service was good at the tables and staff quickly came over to get our drink orders pr clear our plates. Entertainment - my husband is a bit of a drag and refused to go see ANY of the shows. I did hear one couple describe one of the shows as "rubbish", and everyone around them nodded in agreement - it sounded kind of high-concept for a ship, some acrobatics, some singing, maybe an attempt at a plot? (maybe my husband isn't a drag, maybe he is just "wise") We focused on trivia - which we lost - but which we had lots of fun playing; Karaoke - which we only 'watched' but LOVED all of it - those English/Irish/Welsh are quite good at Karaoke, and the activities person in charge of Karaoke was hilarious. She was helpful when a singer needed some assistance (very rarely - since these were English/Irish/Welsh, people who seemingly spend the bulk of their lives in bars, learning the words and cadence to every single song written since 1960), she was full of funny asides, and just a perfect host for the event. We also, as I previously mentioned, like to spend time in the Ensemble Lounge, listening to the "contemporary duo" and also Angie, the guitarist/vocalist. Both acts are very talented and had shockingly large repertoires, they weren't really what we expected on a large cruise line, and we liked that about them. We enjoyed hanging out before and/or after dinner, and the wait staff and bartenders in Ensemble were lovely. They immediately remembered the beer my husband asked for on our first night, I think because they thought it was funny that anyone would want Miller Lite, and would have it for him practically as soon as he caught their eye. I have never really understood why people care who the cruise director is BUT we liked the looks of Sue as soon as we saw her picture, and one night in the SKY Lounge, she danced over to me and said something about what a fun night it was, and I have to say, I felt her good energy. PORTS: NORWAY IS AMAZING. WE LOVED EVERY MINUTE OF IT. It is stunning, awe-inspiring, gorgeous (i could go on and on with superlatives, but will end there), the people are friendly, and it is easy to navigate. Bergen - we mostly walked around town looking for a bus to the mountain overlook - there is so much talk about the funicular to Floyen but I had it on good authority that Ulriken provided a better view. However, my google maps hadn't downloaded yet while we were in Bergen so there was no info on mass transit options. We finally found the bus station where a patient woman explained to us which bus to take and where to pick it up, and then we took the 12 to the Hospital (north exit, don't go under the bridge!) then walked behind the hospital, up the hill, to the cable car. It was AWESOME at the top of Ulriken. GO THERE. You won't be sorry. Alesund - we took a Celebrity excursion to a ski mountain where we had again AWESOME views. (the theme of Norway is definitely, AWESOME views). We had to take a bus and a ferry and a cable car, but it was well worth it. We also got traditional Norwegian waffles served to us at the top of the mountain, which was funny to us as we live around many people of Norwegian descent here in the midwest, and none of them claim waffles as the most beloved food of their home country. They all try to make us eat Lefse, which is bland and dull and quite inferior to a soft waffle. Geiranger - We had pre-purchased tickets on a local tourist bus - not a hop-on, it takes you to two specific scenic points in Geiranger - very inexpensive and picks you up right at the port! Sadly, one stop was inaccessible as we were so early in the season that the road at the very top was still closed because of snow (so we stopped at a slightly less-high point - I think that would have been fine, on a clear day - this was our foggy town - the fog came in on monstrous cat feet and sat, on its big fat haunches, overlooking the harbor, the town, the hills, the fjords, etc, and broke all of the Silhouette's passengers' hearts that day in Geiranger) - and the other stop seems like it would have been AWESOME, as it was a perfect view of two rock walls as the water curved between them - at this second stop, the fog lifted for a few seconds here and there, so we could get a glimpse of the stunning scene we were missing out on. Still, once the bus deposited us back down in the harbor, we walked up the waterfall that is right off the pier - it is a really easy walk to the top, and despite the fact that most of the landscape was still covered in fog and clouds, we could see rolling hills and green green grass and flowering trees and not just the waterfall we had walked up, but 2 or 3 others. It is a beautiful, awe inspiring area. I imagine the beauty of it all in sunlight would have blinded me,so it is probably fine that we had such bad weather there. Stavanger - crazy town! It is very industrial, as it is the petroleum capital of Norway (fyi, if you are interested in the petroleum museum, you do NOT need to purchase that as an excursion on Celebrity. The petroleum museum is essentially IN the harbor. You can make it on your own! We did not go in but we saw it RIGHT there.) But in the midst of this industrial town sit hundreds of charming white houses on cobblestone streets, which were originally built for cannery workers, and then restored in the not too distant past. People actually live in them, so don't stare in windows, but do walk around and through those streets. Just trust me on this one. Also, we took the Strandafjell cruise and that was AWESOME. I felt like we saw some of the grandeur we couldn't see in Geiranger. It was a gorgeous ride. We sailed to Pulpit Rock ultimately, with a stop in a cove with a history relating to bank robbers, AND a stop for WAFFLES. I am not sure how many cruises we will ever take in our lives, but we really enjoyed the ship, the people we met onboard, the crew, the Captain, the karaoke, and Norway. Read Less
3 Helpful Votes
Sail Date: April 2019
Embarkation was very slow in a very hot hall. Our cases came quickly and our room attendant was very efficient and pleasant. Our cabin was spacious very clean and the bed was very comfortable. The bathroom was also very clean although the ... Read More
Embarkation was very slow in a very hot hall. Our cases came quickly and our room attendant was very efficient and pleasant. Our cabin was spacious very clean and the bed was very comfortable. The bathroom was also very clean although the towels had seen better days. The ship was very clean and had plenty of things to do. I thought the entertainment was only mediocre especially compared to other cruise lines. The food in the main dining hall was ok but the service was extremely slow obviously not enough waiters for the amount of passengers. The buffet was good with a large choice. Even a fussy eater like me always found something to eat. The activity team were absolutely brilliant they worked so hard and they were very friendly. One lady unnecessarily took it upon herself to verbally abuse a member of the activity team (Chantelle), but she handled it very professionally even though the passenger was totally wrong. Enjoyed the evenings in quasar. The young gent who worked there was fabulous. He was nearly always on his own but he was still quick to serve you and keep the tables cleared. All the staff were extremely pleasant and friendly. We had a major problem which I will not share with you but it had a huge impact on our cruise. We telephoned customer service about this but were really only fobbed off. A lady then phoned our cabin to explain the situation but this didnot help, maybe if she had walked to our cabin she may have understood why we were both upset. A brief letter of apology followed which was very brief to say the least. We put two letters of complaint in about the situation but again nobody came to see us and discuss our concerns. A lady telephoned me two weeks after we arrived home. I have no idea why she phoned as she kept telling me there was nothing she could do. She got quite irate with me when I suggested how the situation could have been handled. I didnot agree with her as to why it could not be handled in the way I had suggested so she just got more mad and didnot want to discuss any thing any more. Come on celebrity get your act together and train your staff to handle complaints correctly. I know the situation we were exposed to may never happen again but if it does I hope they take my suggestion into consideration. Maybe because we were only in an inside cabin that the service team did not think we were worth considering and if they just ignored us we might go away. Just to compare cruise lines. While we were on a transatlantic cruise with Disney cruise line we went to see a show. As this show was only in a small room we could not get in. While talk to a member of the activity team I asked if the show was going to be on again as we were disappointed we could not get in. He said sorry but no. Before he left he asked for our cabin number. I gave him it and asked him why he wanted it and he just said oh no reason. The next day there was a bottle of red and white wine and a lovely letter. This was given to us after a passing comment and nothing to do with a complaint. What a difference. Read Less
10 Helpful Votes
Sail Date: April 2019
Currently writing this in our cabin on the l2th day of a 13 night cruise. This is our 4th cruise in the past 12 months but our first with Celebrity. We chose this cruise basically because it was a Transatlantic which ended in Southampton, ... Read More
Currently writing this in our cabin on the l2th day of a 13 night cruise. This is our 4th cruise in the past 12 months but our first with Celebrity. We chose this cruise basically because it was a Transatlantic which ended in Southampton, England. Embarkation was the slowest of our 4 recent cruises. We waited for ever in line to check in. I think lots of other lines were moving quickly because people were members of the Captain's Club and, as first timers, we had no status. Once onboard, we had lunch in the MDR and immediately noticed how small the portions were. This did not improve for the whole cruise. Service was good and the crew on the ship were very efficient. However, apart from our cabin steward (Andrew) and our waiters in the MDR (Jorge & Mahesh) we were never made to feel special. The ship is the oldest ship on which we have recently cruised but it is in very good shape. Our cabin (6294) is a partially obstructed balcony cabin. The only obstruction is the roof of one of the specialty restaurants blocks a view directly down but we were able to look out at the waters from an oversized balcony. The room itself, actually seemed larger than most standard balcony rooms. The ship was nice but didn't sizzle like the HAL Koningsdam or NCL Bliss. However, the Silhouette is a very clean ship and well maintained. We had flexible dining in the MDR which usually meant either 5:30 pm or 8:30 pm. The food was OK but not spectacular. The MDR is a pleasant room and we were never rushed. The Ocean View Buffet, again was pleasant but, at times, could get a little crowded. One very nice feature of this restaurant is the outside seating at the back of the ship, which we used until the weather got a little colder. We ate one meal in the Tuscan Grill specialty restaurant as they had a BOGO offer. It was certainly of a higher standard than the 'free' restaurants. The entertainment on board was, again, just adequate. Only one performer a juggler comedian (Pete Mathews) really knocked it out of the park. Phil Collins impersonator (Rob Lewis) & magician (Matt McGurk) were good but the production shows Cosmopolitan & Pearl were disjointed and barely equal to a good High School production. There are loads of little spots on the Silhouette in which one is able to disappear. I am sure that we didn't find half of them. However, herein lies the rub. The Silhouette does not flow. From our very first cruise (Carnival Elation) in the early 90s, I have always liked the way that cruise companies go to great lengths to ensure that your time can be filled from morning to night. Unfortunately, the Silhouette's schedule didn't cut it for me. My wife & I spent a lot of our time in the cabin because there was very little that interested us. Plus, Celebrity seems to charge an arm and a leg for anything remotely out of the ordinary on the ship. For example, free movies on the TV were very limited - a few Mission Impossible and Disney. Pay per view movies were $14.99 each. At that rate, I would expect a refillable soda & popcorn delivered to my room. To buy a soda on board costs $3.60. Comparable rates on HAL are FREE & $2.30. I did purchase an unlimited internet package for 1 device for the entire cruise and it has been fine. It has been down a few times but it does allow me to watch You Tube videos and catch up on emails. Storage in the cabin is adequate for both of us, but draw space is limited. Extra coat hangers were delivered to our room almost immediately upon request. The bathroom is functional and the shower is fine. There is a distinct lack of electrical outlets in the room compared to more modern ships. I have just one request of our cabin steward and that is to bring me in a bucket of ice everytime he services the room. Andrew fulfilled this to perfection, especially as the room does not come equipped with an ice bucket. Overall, the cruise was OK, just not exceptional. The pool area was good and the water was not cold. Celebrity, apparently have a loyal following. Many on our cruise had sailed with them before. I enjoyed the cruises but was just not bowled over. Read Less
3 Helpful Votes
Sail Date: April 2019
We sailed a repositioning transatlantic cruise. Pros This is my 43rd cruise and I haven’t been on a cruise I haven’t absolutely loved. This cruise was no exception. The staff were eager to make sure we were happy, especially ... Read More
We sailed a repositioning transatlantic cruise. Pros This is my 43rd cruise and I haven’t been on a cruise I haven’t absolutely loved. This cruise was no exception. The staff were eager to make sure we were happy, especially our superior cabin steward, Martin. This particular cruise they were very generous with the “elite” 5 to 7 pm cocktail time. We had an obstructed view balcony on deck 6. When we walked into the cabin we could see no obstruction, but once up at the window we looked down on the top of a tender. We were happy with this cabin since there was no obstruction looking out. To those who say cabins have limited storage, perhaps they were unaware there is a lot of storage in cupboards above the bed. Cons While the main dining room and cafeteria food has a pretty good selection and is good quality, its not as good as it used to be, however its still better, in my opinion, than the other cruiselines. For food, I rank the lines best to worst as: Celebrity, Cunard, Princess, Carnival, Holland America and NCL. We only sailed Royal Caribbean once about 20 years ago, so I haven’t included it in my ranking. We all have different tastes and standards. I list this so you get an idea of mine for comparison. Another cut back is on activities and prizes. Many competitions amounted to go play amongst yourselves, or simply, the equipment was left out, although sometimes we had to ask for the equipment and by the time it arrived, we’d decided to do something else. There were only 3 activity staff and the cruise director for 2500 passengers. Whenever the play was against the officers, game time was clearly rushed so they could get back to work. Would have been better to simply not include them. Scrap paper was provided instead of regular numbered paper for Trivia since we were told “printed paper is expensive”. Guess it was an honest comment, usually the standard line is “we’re going green”. I didn’t care either way, but if they think paper is expensive, they’re forgetting the increasingly add on costs of cruising for passengers. Internet connection is pathetic. It does not work in the cabin, only sitting on the floor in the hallway, the ilounge or down at customer service will get you on. I only wanted to print a few pages of a document. The process took 50 minutes. (Get connected, email the document to myself, use ship’s computer to pull up the email, then print.) I didn’t use all my minutes. It was too much of an aggravation. Believe it or not, the IT person said I needed to delete my firewall in order to make the connection faster! My Hewlet Packard laptop is 4 years old. This didn’t explain why the ship’s computer was slow too. Bottom line, the internet connection borders on impossible, unless of course you get up in the middle of the night. Read Less
8 Helpful Votes
Sail Date: April 2019
Celebrity Crusies after a 4 years of sailing Cunard. Since I left Celebrity Cruises in favor of Cunard Line four years ago, I came across a very good offer from Celebrity for a Transatlantic Cruise from Fort Lauderdale to Southampton ... Read More
Celebrity Crusies after a 4 years of sailing Cunard. Since I left Celebrity Cruises in favor of Cunard Line four years ago, I came across a very good offer from Celebrity for a Transatlantic Cruise from Fort Lauderdale to Southampton this April on board the Silhouette. I thought that a good opportunity to try my once favorite Cruise Line again! The main reason for me switching to Cunard was the constant cost cuts of Celebrity and the fact that their ships got “louder and louder” by every cruise- even more so after the introduction of their new Marketing Slogan“ Modern Luxury”! I flew in four days prior the cruise and stayed in Fort Lauderdale- Hotel Atlantic. A very nice Hotel in a perfect location. Very close to all the sights of Fort Lauderdale. The Hotel itself could do with a little love and care- but otherwise a most enjoyable stay! Embarkation was breeze- we left the Hotel at about 11 am and were on board 45 minutes later! Since this was my 3rd time on board the Celebrity Silhouette I knew what to expect! We were welcomed with usual Sparkling wine and started our cruise in nice and relaxed manor! Sadly they have done away with my favorite “first meal option on board”- Bistro on Five- it is now Sushi on five- which may be nice for fans of Sushi- but not for me! So we opted for the Ocean View- as usual it was very well attended and very crowded. The food was mediocre at best- and it stayed that way for the reminder of the cruise – I just went there two or three times! I prefer the Main Dining room anyway – so that was not a big problem. Since many years I wanted to try one of those aft verandah cabins- they were always either gone by the time of my booking or the prices were just ridiculous! They offered those cabins to a reasonable price so I took the opportunity to try one of them on Deck 8! I really liked this cabin from the moment I entered. The view is just spectacular and the very well worth the rather long walk from the elevators. Helps to burn calories anyway – so that was just fine! The balcony size in this type of cabin differs – mine was slightly longer than the others – but that is really not that important! I found the cabin to be in great shape and very clean. Here and there a little wear and tear but nothing really bothering! In fact one does not feel to be on a ship almost 8 years old- and that goes for the whole ship. Very well kept and clean. The cabin steward was very friendly and helpful- I always tip the cabin steward extra and at the BEGINNING of the voyage- when the cabin steward introduces himself. My wish to empty out my fridge ( I like to put my own stuff in there- sodas and Orange juice) was seen to at once! After a request the bathrobe was put in- I asked for it, when I met him on the corridor! Turned out the thing was quite useless, since it was really ready for the trash bin, or still good enough to polish the furniture - not a big problem, since I use the bathrobe just inside my own cabin. Well- not up to Celebrity´s standards – so thought I mention it! The stuff in the bathroom – shampoo – conditioner, (shower gel was missing) , and so such things were rather cheap and not to my liking- one may call me picky with good reason- LOL- so I bought my own stuff in the shops on board! Maybe they (Celebrity ) order the cheapest stuff they can lay there hands on to force one to buy in their shops! Anyhow- I call that “Luxury Problems”- and they did not bother me really! With all those discussions going on about plastic waste- and taking in consideration that Celebrity no longer uses plastic straws – bravo to that! I would recommend they install dispensers for Shampoo and Shower Gel. They tried that concept- but that was ten years ago. Maybe the cabin stewards forgot to refill them from time to time! I knew of the little design flaws of the Solstice Class ships beforehand, I will just mention them anyway! The first one is that there are not enough elevators for a ship this size- just two sets in the middle and the front (compared to the Millenium Class- which are smaller ships with three sets of elevators) - I did not- as already mentioned , mind the long walk to my cabin at the very end of the ship- it was just annoying sometimes to wait that long for an elevator to arrive! I usually walk if I have just a few Decks to cover- but from Deck 3 to Deck 15 is quite a walk… ! Number two- the centrum is open to all other lounges on three Decks and all the other Decks ending in the atrium! They have music and activities there from “dusk till dawn” - so if you look for quite place to read or let the “world go by” you are hard pressed to find such a place! The one lounge dedicated for silence is the Ensemble lounge- very quiet indeed- but since all the windows are iced – there is no view at all- rather cave like and very dark. Even when nothing is going on in the atrium it is hard to find a quiet place, since there is background music going on all the time- sometimes far too loud! I found the Silhouette- still- to be a very “loud” ship indeed. “Lively” Celebrity may call it- I call it annoying and disturbing- at least when “lively” means all day long. The lack of a real and proper promenade deck would be the third flaw in otherwise wonderful, stunning- yet elegant ships! At least there are loungers and chairs in the section of the promenade deck were the view is not blocked by lifeboats! Now to the restaurants- I do not call myself a “Gourmet” – so simple and traditional fare does the trick for me! Even though not a Gourmet I am perfectly capable to differ a good peace of meet from a bad one- so to speak! The Ocean View Restaurant- the Buffet- I just went there three times- neither of these times I was really satisfied. The layout and food presentation is nicely done and looks quite appealing- there is something for everyone´s taste! The Quality of the meet I found to be rather bad- though and sometimes just not to eat! Can´t say anything about breakfast there- because I never to my breakfast in the Ocean View. I tried pasta – bland and tasteless. The pizza was quite good, though! As for the Main Dining Room- we had breakfast, lunch and dinner there. We always found the Quality very good! The Quality of the meet – well, that was a hit or miss! The Service at all meals- especially during dinner was exceptionally great! Friendly, not overdone and very personal! We opted for anytime dining and did that the first two nights. It may have worked for many – not for us, though! Tables for two were hard to get- and if so, one had to wait. So we agreed to share the table. The first night we were shown to a table, a big table- for eight. They were already in the middle of the meal and had a lively conversation going. There was just one chair left- so the obvious decision would have been to sit us at a different table. The waiter asked the whole dinner table to stand up- move their seats in order to accommodate another chair for the both of us! I looked a rather cramped affair. 7 I told the waiter in no unmistaken terms not to do so- since I found it in very bad taste and in totally lack of manners for all dinners to interrupt their meals and conversations. The other dinner guests were very relaxed about the whole incident- and included us quickly into their conversations and we had a great evening and nice dinner. We apologized for the inconvenience we caused- and all had a good laugh about it! The next evening we went again- were shown to a table – we again were prepared to share- again another table were all seats, except of one were already taken. This time I insisted on another table- which we were given- only to see six people approach “our table” and asked us to leave that table at once – since we crashed their table. We were embarrassed to say the least. The third table of the evening- also again- turned to be a great one- and we had a nice evening, despite the bumpy beginnings! We switched to late seating after those mishaps and were very happy with our decision and enjoyed every dinner in the Main Dining Room immensely! The service – as said - was perfect and could not have been any better! We dined also in three of Silhouette´s Specialty Restaurants. First in Le petite Chef@ Qusine- the show around the really great and very good dinner was an experience in itself and very well worth a visit! Before every course – four courses in all- a little Film was shown, whereas the table turned into the screen. Very entertaining, indeed! The Films shown were all about the preparation of the course that followed the film! Tuscany Grill came next- also a great dining experience- not to be missed- wonderful food and great service! Well worth the extra money we spent! However the highlight came with Muranos- a very elegant diner setting. Some might call it far to “Old school”- but that’s exactly the reason we liked it. Table side presentation and preparation as it was done in those wonderful Specialty Restaurants on board Celebrity´s Millenium Class! During the table side presentation the waiter slightly overdid his little jokes – but otherwise a wonderful evening. We did not take part of much of the provided entertainment Celebrity offered- it seem to be a wide range. They showed great and very popular films in the Theater and had some nice shows – again a little something for everyone´s taste. The one – for us quite new evening entertainment- was the “Silent Disco”- I read about that on Cruise Critic- so I was curious to see for myself! First it was just amusing to watch people dance, some totally out of tune- so we thought- then we figured that everyone was dancing to their own music- three different kinds of music were on option! The participants seem to have such fun- it was really infectious – so we went down, grabbed our headphones and took part in the fun! We experienced very bad weather and heavy waves during the last two days of the crossing and even more so while sailing along the Bay of Biscay. I really like it when it feels like one really is on board a ship – so I didn´t really care. It was sight to be seen – all deck furniture- literally everything was bound and safely stored on the railings! The sight of the empty decks ( Decks 5,14 and 15 were closed- Deck 12 remained open but bar of every lounger chair, except for the area were smoking was allowed) alone could give an idea what was in store for us! And indeed it was- walking the corridors was challenge sometimes. We were kept well informed by all that by the Captain Peppas- and his staff, who came on the public system a few times to warn us to be careful, when walking around the ship- since it were Evening Chic he warned the Lady´s to forgo wearing high heeled shoes to avoid accidents! I witnessed only one accident- in the Ocean view Café, when an elderly man fell whilst taking some food from buffet- during tea time. He was well taken care of from the staff and from the guests surrounding him. He was appeared to be a bit haken up, but otherwise okay- I saw him enjoying his afternoon tea later! The scones, including clothed cream they offered for tea time are- as the saying goes – to die for! The best I ever had- and that includes Cunards scones at tea time in the Queens Room! As for the port of calls we did not use Celebrity´s shore excursion in neither of the three destinations! In Nassau- Bahamas we booked a day pass in the Colonial Hilton- it was within walking distance. The docking times on this particular cruise were not very favorable – in Nassau the departure time was set at 2pm- which leaves not much time- hence the very close Colonial Hilton. I would go for a Hotel Resort a bit farther away from town next time, when there is more time to enjoy the Beach and use the provided food coupon! Such a day pass in a resort is nice option to avoid the overcrowded town. Kings Wharf – Bermuda- there we took the ferry to Hamilton. It is just a short walk to the ferry stop- very convenient. Hamilton is nice little town- extremely clean and very British! Lisbon- we arrived late- at 2pm- so we were able to get ashore not earlier than 3pm. For those who never have been there I recommend the Hop on Hop off bus. The Cruise Terminal is very close to the city center- so after 5 days at sea – we were glad to see if our sea legs were also back in full function on land! Summary: Would I sail with Celebrity again- yes- sure, I would! Beside all the things that I found to be disturbing, Celebrity offers still a upscale, good product, with excellent food and service! I wrote that I found the ship to be too loud- THAT IS MY OPINION- many may not agree in the slightest! All activities were well attended- some very well! So I take it, the majority does love that lively atmosphere- and so it should be- everyone should have a great time and should take fond and nice memories home! The Entertainment staff on board Silhouette did a great job in motivating people to take part- it seems to me that people need more and more Entertainment nowadays. Some would be bored silly on board a Cunard ship- I rather enjoy the calm, rather old fashioned cruise experience they offer- with a nod to the golden times of ocean crossing (one has to keep in mind that those days were just “ Golden “ for those who could afford first class- and in retro perspective – one has to admit that things seem a bit more “ Golden “, a bit more “ Shinny” then they really were). Celebrity Cruises should be careful not to drift too much into the direction of those Party- Boats we all know from “hearsay – of course- only from hearsay“! So suppose I might interchange Cunard and Celebrity with the occasional “stray” to Holland America! Michael Bayer, April 2019 Read Less
4 Helpful Votes
Sail Date: April 2019
We decided to take this cruise at the last minute. Fortunately, the only cabin available was a concierge class balcony cabin, 1065 Deck 10, and we loved it. It was close to the elevators and our room was quiet at night. We never sailed ... Read More
We decided to take this cruise at the last minute. Fortunately, the only cabin available was a concierge class balcony cabin, 1065 Deck 10, and we loved it. It was close to the elevators and our room was quiet at night. We never sailed concierge before on Celebrity because I really didn't need the extra services. Depending on the cabin price, I am not sure I would pay much extra, plus the daily cabin gratuities really adds up on the longer cruise. It was $15 per person per day. The ship is in really great shape for its age. Very clean and well appointed. They removed the glass blowing event on the Lawn Club and added two new fee-based restaurants. We would have liked to try them but the weather was windy and chilly most of the cruise so we dined inside. There were a lot of activities indoors during the sailing but I found them boring and too loud for an indoor venue. I suppose if the weather were better some of the events would have been outdoors? The ship went all out to accommodate christian and Jewish services on board during holy week. Mass at Easter was perfect thanks to Fr. Dan and and the team behind the scenes. After 30+ cruises I can still learn something new about cruising. 1. If you rent a car to Fort Lauderdale or the Miami cruise ports return the car at the airport and taxi over and, 2. Always bring an umbrella. Overall a fun cruise and we met a few new friends. Read Less
5 Helpful Votes
Sail Date: April 2019
We expected more from Celebrity. The food choices were limited in the main dining room. They seem to always be trying to upsell you .Difficulty getting off the ship in port with only one gangway. Show times were inconvenient, with no show ... Read More
We expected more from Celebrity. The food choices were limited in the main dining room. They seem to always be trying to upsell you .Difficulty getting off the ship in port with only one gangway. Show times were inconvenient, with no show available after dinner. They were very prompt to close buffet and it was very annoying to have people cleaning around you while you are eating. We thought Celebrity was a cut above but we had better service on Holland America. Shows were average ,but heavy on acrobatics. The wine package was expensive compared to other cruises and drinks overall . They had a good combo playing on board. We were told we would have open seating for dinner, but it was not really available. If this is important to you, it is not something they really have. Leaving the ship was easy, but getting on was a nightmare Read Less
6 Helpful Votes
Sail Date: April 2019
Excellence is subjective but, to this cruiser, there’s no area where Silhouette did not earn her title! Ship was super clean and easy to navigate, even with my mobility issues. Service, above and beyond my expectations! (First experience ... Read More
Excellence is subjective but, to this cruiser, there’s no area where Silhouette did not earn her title! Ship was super clean and easy to navigate, even with my mobility issues. Service, above and beyond my expectations! (First experience in concierge class and it was wonderful). Thoroughly enjoyed the lecture series on Titanic and Hollywood stars! Found the speakers, entertaining, knowledgeable and informative! Evening entertainment was fine, especially the comedian and silent disco. Food was superb! Visited Murano, Porch, LePetite Chef, Tuscan and, my personal fave Lawn Club Grill. Casual atmosphere and AMAZING food! Lamb chops cooked to perfection! Oceanview Cafe provided outstanding array of breakfasts and lunches! Great service, entertainment, fabulous weather and great interaction between crew and passengers! Our concierge stateroom was clean, well appointed, roomy with more than ample storage spaces. I was glad I remembered my collapsing bins for the overhead cupboards because they make the space much more functional. (Thanks to CC for the tip!). Love, love , the pillow menu. Body pillow made reading much more enjoyable ! Great service, outstanding food and plenty of space for “me time”. Who could ask for more? Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise because my husband wanted to go back to the Southern Caribbean (Aruba, Bonaire, Curacao). This was our second time on the Silhouette. Embarkation went very smoothly. The staff is amazing. Very friendly! We had a ... Read More
We chose this cruise because my husband wanted to go back to the Southern Caribbean (Aruba, Bonaire, Curacao). This was our second time on the Silhouette. Embarkation went very smoothly. The staff is amazing. Very friendly! We had a great cabin, the first time with a balcony. We were disappointed in the food, and the entertainment. We felt the food on Royal Caribbean was better with a better mix of choices. The Celebrity singers and dancers were great, they really put their heart and soul into their shows. We thought they were better than the other acts that were brought on the ship. For us, there doesn't seem to be much to do, which for some people, is exactly what they want. We want more activities that interest us. We are 66 and 69. We may consider another Celebrity cruise but it would probably be on another ship. We much prefer the larger ships of RC. Read Less
4 Helpful Votes
Sail Date: April 2019
Love this 9 night cruise !! We booked this cruise through BJ’s because of the extra OBC and the Celebrity perks given on Black Friday-November 24, 2018. We traveled with 2 adult relatives who also booked this deal and they picked the ... Read More
Love this 9 night cruise !! We booked this cruise through BJ’s because of the extra OBC and the Celebrity perks given on Black Friday-November 24, 2018. We traveled with 2 adult relatives who also booked this deal and they picked the room right next to ours on deck 9. First time in Concierge Class. Very happy with our balcony cabin. Sancho brought us “delectable delights” every afternoon that were quite enjoyable. Grand Curvee Dining Room - EXCELLENT FOOD AND EXCELLENT SELECTION. This is the best MDR food of all cruises we have taken. We had dessert every night too. Waiter Igusti Wiganata was excellent and we loved every dinner he recommended. Asst. Waiter Bibek was very helpful. The selection of wines was excellent thanks to Dusko. We did not eat at any specialty restaurant this cruise. Cafe al Bacio had excellent fresh baked goods every day including their cookies. We attended all the 9pm shows in the Silhouette Theatre. Most very good especially Uptown, Miguel Washington and Ashlie Amber. Cosmopolitan show was terrible-tried to take pop songs and add an international flair. 4 ports were all fun. We had been to 3 of them previously so we tried different excursions and they were good. Weather was sunny and warm every day. Played 2 trivia games in the Sky Lounge every day...wish the bar at that location was open during trivia though. Capt. Peppas made daily announcements every morning at 10am. I like to hear them. We would love to travel on this ship again !! Read Less
6 Helpful Votes
Sail Date: April 2019
The ship is in grat shape. Don't believe any reviews that say otherwise. Our cabin was as expected. We only cruise Celebrity after we have been on most other iines. Dining was great. Even the noon crowd at the buffet was not as ... Read More
The ship is in grat shape. Don't believe any reviews that say otherwise. Our cabin was as expected. We only cruise Celebrity after we have been on most other iines. Dining was great. Even the noon crowd at the buffet was not as bad as it looked. Always found a table. Wait staff excellent and friendly. We are Floridians so the Caribbean is not as exciting as other foreign cruises. We went to be on the ship and get away. Embarkment very quick. Disembarkment not so good. There were 5 ships in port and not enough customs agents. Get Global Entry and look for that short line. We used anytime seating for our dining. Check in about 1/2 hour before you want to eat. Take the beeper/pager with you to a bar. We liked the Ensemble for pre dinner. on deck 5. The beeper will call you. Worked grat. Ate in Tuscan Grill and Murano. Excellent. DON'T pay full price. Ask you dining room waiter if they can get you a discount. They can book you. Try the Lawn Club. We have eaten there before and lots of meat! We will go again, soon! Read Less
5 Helpful Votes
Sail Date: April 2019
Great value for cruise also itinerary was great and liked the idea I had 9 days and somewhat a break in between before island hopping. Past experience with service with Celebrity usually A+. Classy feel mostly mature adult crowd. ... Read More
Great value for cruise also itinerary was great and liked the idea I had 9 days and somewhat a break in between before island hopping. Past experience with service with Celebrity usually A+. Classy feel mostly mature adult crowd. The food on buffet was plentiful well prepared and well organized. Again service was outstanding at the buffet as well. Was very surprised with the quality of their production shows. They were all very talented and very entertaining and I was very surprised by this. The acrobatic entertainment was extraordinary. The talent they brought on board was also pretty good for the most part. No juggling but comedians and performers that did a good job. This to was a nice change to get away from the usual. Warning not many kids and a mature crowd for the most part. But after 15 cruises was ready for this and really enjoyed cruise. The casino, karaoke, silent dancing and the service along with easy navigation and getting around ship all worked out for my wife & I. Read Less
5 Helpful Votes
Sail Date: April 2019
Wanted to visit the Dutch "ABCs" Did resort for a day passes in Aruba and Curacao and sailing/snorkeling cruise in Bonaire. The underwater marine life in Bonaire is incredible. Bring a twenty dollar underwater camera! Also ... Read More
Wanted to visit the Dutch "ABCs" Did resort for a day passes in Aruba and Curacao and sailing/snorkeling cruise in Bonaire. The underwater marine life in Bonaire is incredible. Bring a twenty dollar underwater camera! Also thrilled to visit, pet, and feed sting rays in Grand Cayman again! She's a lovely ship with a devoted crew. She's clean as a whistle and the crew is friendly and provides excellent service. The food has somewhat degraded over the years but still very good in "Blu". Ship shows some signs of wear but due for refurb in 2020. The main theatre is worst with sagging chairs and threadbare carpeting. Hanging overhead window gaskets in aquaspa pool tacky. Most of the ship is meticulously maintained however. Sorry the cabanas have taken over the pool area too. Overall I'd give the Silhouette 4 out of 5 stars and will enjoy sailing again after the refurb. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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