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2 Helpful Votes
Sail Date: September 2011
I have to confess that I am not easy to please so when I read some of the previous reviews of the L'Austral to the Dalmatian Coast, I was nervous. I have been across the Atlantic many times, including the SS France, and on one cruise ... Read More
I have to confess that I am not easy to please so when I read some of the previous reviews of the L'Austral to the Dalmatian Coast, I was nervous. I have been across the Atlantic many times, including the SS France, and on one cruise line and have to say this was as good as it gets for this size ship/crew. The service was perfect, the food excellent and the attention to detail (eg not waking everybody on the ship to announce the daily tours at 8:00 am) help with whatever you needed and including moving your table the next night from very loud neighbors. There was a Tauk group on the ship but we never even noticed that it was there except we were told...certainly no preferential treatment. This cruise was perfect for US...we weren't looking for night life etc. The cabins are small but extremely efficient and we didn't even use all our drawer space. On the negative side, the internet is ridiculously expensive and for me a bit difficult to navigate. On the whole, our ship mates ages were from late 40's to 70's. A well dressed, sophisticated group of travelers, primarily in the 60's group. Many French, many Australians. I hesitate to even write this review as I think the reviews are catching on and it will be more and more difficult to book on this and other Ponant cruises for Americans as word gets out across the ocean. We're already working on another. Hope this reassure those of you have already booked. Read Less
2 Helpful Votes
Sail Date: August 2011
In a word, our experience on L'Austral was exceptional. We just got back from a 10 day cruise from Venice to Athens. As hospitality professionals, we immediately recognized and appreciated the elegant quality of the ship, attention to ... Read More
In a word, our experience on L'Austral was exceptional. We just got back from a 10 day cruise from Venice to Athens. As hospitality professionals, we immediately recognized and appreciated the elegant quality of the ship, attention to detail, excellent selection of food, and high standard of customer service. We decided to book a prestige suite which turned out to be worth it as it was extremely comfortable and kept immaculately clean by the attentive staff. The bed and pillows were so comfortable my husband and I hadn't slept that well in quite awhile. The views from our double balcony were breathtaking. Fortunately our cabin was on the port side of the ship which faced the gorgeous Adriatic coastline. As a first time cruiser I suddenly knew why some people love cruises so much. We absolutely loved the relatively small size of L'Austral. It made for an intimate atmosphere and yet we had lots of privacy when we felt like it. We looked forward, a little too much, to our meals in one of the two dining rooms each day. On deck 2 the formal dining room has a daily four course dinner menu with various choices of delicious, beautifully presented dishes served by a team of hard-working and always friendly waiters. Lunch was a different theme each day. One day on deck 6 they had a huge bucket of fresh oysters which were being cracked open as we watched! Breakfast was also perfectly complete from steaming coffee to fresh croissants, and the whole nine yards for those who felt like it. The staff also went out of their way when we had some special food requests. English and French were spoken interchangeably. Although I speak a fair amount of French, I mostly spoke English and had no problem whatsoever. They were so genuinely helpful and professional, it felt like leaving old friends at the end of our cruise. We really enjoyed the itinerary. Croatia is absolutely lovely, and we are now officially in love with the Greek islands we visited, the Greek people, and of course, the Greek food. Conclusion, after weeks of planning and wondering if we had made the right choice, L'Austral turned out to be such a perfect fit for us that, you guessed it, we are already planning our next cruise to Asia with Le Ponant cruise line. Thank you to everyone who made this the best trip of our lives so far. Read Less
Sail Date: July 2011
Maybe after the first 2 voyages the crew of L'Austral gelled, because the previous reviews were nothing like the experience we had. Took the cruise from Venice to the Dalmatian Coast and one day was more spectacular than the next. The ... Read More
Maybe after the first 2 voyages the crew of L'Austral gelled, because the previous reviews were nothing like the experience we had. Took the cruise from Venice to the Dalmatian Coast and one day was more spectacular than the next. The cabin may have been small, but luxurious, clean and comfortable. The dining hall was elegant and the meals spectacular. The outdoor grill was more modest and the food not as good, but offered a change of atmosphere. There were plenty of activities to keep you busy and private space was readily available. Excursions appealed to the sporty-types and the tourists; something for everyone. The incredible staff and the personal care shown by the ship's captain was truly unique. We just happened to take the "Family Cruise" and, although we didn't have children, this added to the fun. I'm assuming that mostly adults choose this cruise at other times and may not be appropriate for kids. Lastly, everyone on board, crew and guests, spoke English, but this is a French line and French is the dominant language. We found that this added to the exotic nature of the trip, but some may find this difficult. L'Austral was like spending time on a private yacht with a knowledgeable crew and great new friends; elegant, relaxing and memorable. Read Less
4 Helpful Votes
Sail Date: June 2011
We were disappointed in our cruise from Venice along the Croatian coast This brand new ship was elegant and comfortable though not without its design faults. This ship would suit people who speak french. The announcements were all made in ... Read More
We were disappointed in our cruise from Venice along the Croatian coast This brand new ship was elegant and comfortable though not without its design faults. This ship would suit people who speak french. The announcements were all made in French first and then when English was spoken you had to listen very carefully to understand their accents. It felt as though for every 5 minutes of french spoken only 1 minute of English was spoken during the announcements. There was a large group of TAUCK travellers (+- 130) and a group of French (60+). The ship accommodates 260 passengers. These groups enjoyed "Happy Hour" and cocktail parties that excluded the other passengers. I found the food very bland. The "Welcome" and "Farewell" dinners were both on nights that the ship was in port. The casino remained closed as we were never far away enough from the coast for it to open. There were no children and there was no happy holiday vibe I have experienced on other cruises. The dining area outside the buffet restaurant was always covered with water from the pool as the slope was incorrect (design error) and we could not sit there. The railing around the other outside seating area was not see trough and when sitting down we enjoyed no view of the sea at all. The large bed in the cabin took up most of the space and the cabin would have felt cramped if we had not had a very nice balcony. The itinerary was fabulous and the ports were all very enjoyable.Embarkation was great as we were greeted with umbrellas on the gang way and offered warm towels to wipe our hands. Disembarkation was also fine. Read Less
7 Helpful Votes
Sail Date: June 2011
We have just undertaken a cruise on L'Austral from Venice to Croatia and back to Venice. We were very excited to go on such a brand new ship. We stayed in a normal cabin while our friends booked the owner's suite. Hopefully they ... Read More
We have just undertaken a cruise on L'Austral from Venice to Croatia and back to Venice. We were very excited to go on such a brand new ship. We stayed in a normal cabin while our friends booked the owner's suite. Hopefully they will write their review but they spent many hours talking to the hotel manager about things that were unacceptable. For me the outstanding point was that it was like walking into an old age home! There were no children or anyone under 50 years of age. I would recommend anyone younger to check first what the composition of the cruise passengers is like. The cabins are very small and the double bed occupies most of the room. Our room had only a shower and no bath. Service levels in general were not great. While the food was generally very good the service in the main dining room was shocking. The few waiters could not cope and we waited very long for our food. We eventually booked dinner in the buffet restaurant on deck 6 to avoid the long waiting. The 2 nights that there were cocktail functions before dinner with the captain and then dinner for everyone in the same restaurant were chaos. Also the Tauck group seemed to get preferential bookings at dinner and special functions where bars were closed for their functions. I found that totally unacceptable as I was a fully paying passenger! Croatia is beautiful but my impression was that the excursions off the boat were very expensive. We took one cycling excursion near Dubrovnik which cost Euro 75 per person and which was certainly not worth that amount. We ended up renting cars on our own in the other locations and definitely saved money doing that. All in all for me the cruise did not live up to the expectations created the brochure and I probably will not go on another Ponant cruise. Read Less
L'Austral Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 4.4
Enrichment 2.0 4.1
Service 3.0 4.5
Value For Money 4.0 3.9
Rates 3.0 4.1

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