5 Helpful Votes
Sail Date: September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
11 Helpful Votes
Sail Date: May 2018
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to ... Read More
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to find that she was being cut in half and lengthened and that we were on the first cruise following the work. We called both our agent and Silversea the following morning to express our concerns. They reassured us several times that the ship would be perfect so we went ahead and paid for the holiday based on this reassurance. The ship was far from perfect.We had no lights in our bathroom, walk in closet or passageway, no phone, no tv, no safe, no air con. The Arts Cafe and Silver Note didn’t open until the 4th evening of the cruise. There were teams of workmen on and off the ship, welding cylinders left in public areas, whole sections closed off at the stern, grout splashed around the deck, masking tape around the lights etc. The ship simply was not finished and should never have sailed in that state. Some of our faults were fixed on the fourth day, some not at all. The ship had just not been fully tested and certainly shouldn’t have had paying passengers on it the state she was in. The only remedy offered by Silversea was 2 led nightlights to help us find the toilet. They had no spare cabins (despite people telling us that wasn’t true) so we were given no choice but to put up with it. The crew were entirely overwhelmed by the problems. We also had other problems with crew incompetence with the tenders entirely messing up another day for us and the spa firstly messing up our bookings, then losing them completely then overcharging on both appointments, one by over $100. To add insult to injury the Captain was making a joke of it and thanking us for testing out his ship for him. I Was also introduced at one point to the fleet manager and when he was told I’d had a lot of problems he said nothing, turned and walked away. Whilst onboard every passenger, regardless of their level of inconvenience were offered 25% of the fare paid as a future cruise credit. We were promised a call from Silversea within a couple of days of returning home. That didnt happen. I called them and was promised an initial response within 48 hours. That didn’t happen. I Called again and was promised again a response within 48 hours. That didn’t happen. I emailed Frank Sansone. I’m still awaiting a response. I Spoke to somebody in the Miami office and she told me she would pass it upwards. I emailed her the following week for an update only to find that she had blocked my email address. I have since been dealing with Peter Shanks, who despite being told that we will not be sailing with Silversea again insists that a future cruise credit is more than generous. I paid for our ultra luxury cruise in good faith. An ultra luxury cruise is certainly not what we received and Silverseas refusal to deal with our complaints in a reasonable manner has been unbelievable. On a more positive note, the crew were trying very hard but should never have been placed in that position. The food onboard was generally excellent apart from the lobster in pea soup main course in la dame and the fact that they can’t cook a pizza in Spacanopoli. So cruisers beware! If I had known how poor the management of this company was before I paid for this holiday I would never have booked with them. I have held off from writing this review as I wanted to give Silversea every opportunity to put things right which I gladly would have included in my review. It’s glaringly obvious now after 2 months, dozens of phone calls an emails that they have no intention of doing so. Read Less
9 Helpful Votes
Sail Date: January 2018
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. ... Read More
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. Main and veranda dining rooms very limited selection. The main dining room had a hamburger every night that had texture of baby food. Salad selection just about same each night mesculan. Not much, not good. All dressings lacked flavor. For an Italian owned ship pasta was pasty and bread sticks on table were soggy half the time. The gelato they served was the worst ever had including all over Italy. Seemed to be water vs. cream. Fish burnt, soup tasteless, portions bigger on our flight home then in dining room. Waiters ability to help in choices non existent due to their lack of English skills. First cruise of 30 days that I lost weight on. Plenty of alcohol. In the cabins no mid sized towels. Only bath and hand. Overall color scheme dark and old. Low ceilings in public rooms. They are going into dry dock about a year late. Limited deck chairs with shade at pool. They increased pool dining area at expense of shade for chairs. No cushions on chairs. Had trouble getting a diet 7up or sprite. Not a US ship so guess not important to them. Balcony chairs have no cushions only straps. They were not comfortable. Entertainment with their singers at times recorded music, might as well have had a CD to listen to. Using their laundry service clothes returned all wet. This is not the way to spend your time or money. There are plenty of good cruise lines that you can travel on. Crystal, Regent, Seabourn and probably many others that provide a value for the money spent. I have had over 50 cruises since 1972 this rates as the worst. NEVER AGAIN Read Less
6 Helpful Votes
Sail Date: January 2018
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ... Read More
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ports - 2 days in Richards Bay - a coal export port in South Africa. Fine if you enjoy coal dust with your meals on deck. Second class entertainers and a Cruise Director who seemed bored and was just going through his usual patter. Dirty sun loungers on the very small and crowded sun deck. Worn out, thin and torn deck towels Grossly overpriced tours arranged by the ship. Very poor meet and greet - mainly concerned with getting a swipe of your credit card ! No meaningful meet and greet after returning from shore visits. Food - good but not exceptional for a cruse line that pretends to be at the top of the cruising league. I am not alone in this view - it represents the view on many fellow passengers that I spoke to on the cruise that left Cape Town this January. Read Less
5 Helpful Votes
Sail Date: December 2017
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The ... Read More
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The food was on par with cruise lines like Carnival and Celebrity. It was edible but not particularly good, very surprising for such an expensive line. The staff also had no idea how to handle food allergies. At one point, after repeatedly telling the waiter that a member of our party was deathly allergic to shellfish, he delivered soup to that person with crab in it. Luckily, we recognized it before they ate any. The shore excursions were lacking and the staff was difficult to work with and refused to even answer questions. The excursions manager was openly hostile, which is something we have never experienced on any other cruise line. We definitely wouldn't cruise with Silversea again. Read Less
3 Helpful Votes
Sail Date: November 2017
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a ... Read More
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a guaranteed V1 category. We received our tickets 10 days before sailing & were allocated a disabled suite. We complained to our tour operator immediately but were told the ship was fully booked. There was no bath or walk-in wardrobe as advertised. The door was automatic & took several seconds to open & close which meant that we were fully exposed to people passing by our suite for up to 10 seconds. We specifically chose Silver Spirit for the bath & our travel agent knew this. The food was always cold & the service hit & miss. We waited one and a half hours for breakfast in the restaurant. We could not sail to Marseille due to poor weather conditions but there was no plan B on the ship. As a result we spent 2 very boring days in Livorno. Entertainment was good when provided but only offered on 2 nights. Staff were disinterested & we discovered that this was the final Mediterranean cruise before the ship headed off to warmer climates in Middle East. Maybe that's why they couldn't be bothered. Overall the worst cruise we have ever been on & twice the cost!!! Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise because it had an excellent itinerary of small ports along the coasts of Portugal, Spain, and France. Most other cruise lines only make one or two stops along these coasts. Also we had had an excellent experience ... Read More
We chose this cruise because it had an excellent itinerary of small ports along the coasts of Portugal, Spain, and France. Most other cruise lines only make one or two stops along these coasts. Also we had had an excellent experience with Silversea in Alaska so we expected the same this time. Not so. Our primary problem was being given an inexperienced butler which we didn't understand until half was through the cruise so when she didn't answer her pages or was extremely slow we assumed that Silversea had cut down on their service. The second problem was that dinner service was not available in any dining room before 7PM, and they have no dinner buffet or option for casual dining. Since the service in the dining room was extremely slow, it was impossible to finish eating early enough to get enough sleep before going on tour. They really seem to think that having their "guests" wear tuxedos is more important than meeting the needs of their passengers. The cabins are fine. We couldn't go to any entertainment. It was too late for us. The tours were good. I recommend the itinerary on another cruise line that isn't so impressed with itself. Read Less
1 Helpful Vote
Sail Date: March 2017
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making ... Read More
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making sure that people sanitized their hands before going into the restaurants and no tanoy announcements to warn people. Food was appalling , I was traveling solo but met up with several lovely couples but apart from the Italian restaurant everything was always cold , even the fries ..hot rocks steak was lovely but baked potato cold and when I complained to an officer he said " it is what it is " This Cruise is not cheap and people expect 5 star treatment but we certainly didn't get it on this ship sadly and all the people that I had made friends with said the same and would never book with Silversea again , we couldn't wait to get off in Barbados and have a decent meal at the hotel . Cabin was also very tired looking and stains on the carpet I had a 33 night cruise booked on this ship for later in the year so I wrote in to customer services to complain as I didn't want to spend 33 nights eating cold or luke warm food and they did apologies and said that they would call the ship to make sure that the food was hot ?? Why should they have to do that ..no compensation offered so I cancelled my future cruise and booked Crystal ! Sadly " it's not what it was " Read Less
49 Helpful Votes
Sail Date: January 2016
There is no 'wow' on SS. We were supremely disappointed with our SS Spirit cruise. They advertise themselves as "Ultra Luxury." Sadly we found out, they are not even close to that. We are experienced cruisers ... Read More
There is no 'wow' on SS. We were supremely disappointed with our SS Spirit cruise. They advertise themselves as "Ultra Luxury." Sadly we found out, they are not even close to that. We are experienced cruisers preferring small ship 'ultra luxury' cruise lines and this was our first time on SS. SS's price point is comparable to other small ship 'ultra luxury' cruise lines. SS however DOES NOT deliver the value, service and amenities of other similarly priced lines. Small ship basics we would expect and find on other quality small ship cruise carriers were just not here: There were no flowers nor floral arrangements at all in the ship, but for the odd white orchid in a public area. Entertainment was the ship's own singers and the musicians seen in the bars...but not a single comedian, guest entertainer, magician or professional show was brought aboard to entertain us. There was one Professor guest lecturer who gave three 45 minute day lectures over the 8 day cruise. On several nights in the MDR and La Terrazza Italian specialty restaurants, they were unable to complete meal service to us under 2 hours and, the courses when finally served, were often wrong from what was ordered. Soup was served cold on several occasions. Fish is overdone which is ironic because the Chef held a cooking demonstration using salmon. He proclaimed it ought be served "pink inside and done Medium rare" unless requested otherwise. We ordered salmon and emphasized we preferred it not overcooked and requesting it be done 'medium rare'...it was served over-cooked beyond being edible. Other fish we ordered (Wahoo and Mahi Mahi) too, were cooked beyond edibility. Breakfast and Lunch buffet choices were the same offering every single day with only a few steam table entree changes. Fresh squeezed OJ is not offered. There never was any pool BBQ nor other special lunch event...not a TexMex day, no special themed day, no juice bar, no ice cream bar, no smoothie bar, no omelet station at breakfast...there was no private shore party with shore lunch as is common and very much enjoyed on other Caribbean destination carriers. There is no 'spa' or health conscious menu with nutritional information, low-fat or calorie watcher concerns. The ship has a minimal espresso bar in the Panorama Lounge with early morning riser (6:30 am) offering barely a plate of muffins and sweets. Unlike other carriers which have upgraded their ship's 'coffee houses' to major attractions rivaling the best land based coffee venues that cruiser enjoy and congregate at, SS and Spirit will leave espresso, coffee lovers and those seeking special pastries, wishing they'd taken another cruise line. The crew were almost all, friendly and attentive at the Waiter/Butler/Bar/Housekeeping level. When we tried to talk with managers regarding inoperative issues (e.g.; we didn't have shipboard TV access the first night to watch an on-demand movie), we were met with hostile senior crew. Meal problems brought to attention of Maitre D's we attempted to talk with, were met with indifferent or, they were defensive about their dining venue failures. Bar service was OK. But before meal hors d'oevres and bar snacks were not of high quality and were few and far between. Caviar was M.I.A. and only once seen as the most minimal adornment to one tuna carpaccio appetizer. Anyone wishing to enjoy some caviar and champagne, get out your wallet because SS sells it at very highly inflated prices or, as an appetizer in their La Champagne dining venue which has an $80 up-charge per couple...so much for 'all inclusive' cruising! One shore excursion in Guatemala (Amatique Resort) was to an as advertised "5-Star Resort" for a day of beach, pool, lunch and other available activities. This resort was of poor quality and not befitting any star ratings. The sea water was filthy, beach littered, the property is old and in poor shape. This excursion reflected poorly on SS...but comports with the rest of the SS disappointing experience we had. On positive notes; the cabin/suite was well appointed, clean and very quiet. Doors don't slam and even the toilet seats are slow closing to not make noise. Cabin butlers are very busy with cruisers requesting service and ours was very attentive to everything we asked of him. Unfortunately we had some bad weather and Spirit as a ship was designed to handle it very well and far better than most small ships we've sailed on in bad weather. The health spa was a bright spot. Every piece of exercise equipment worked fine. The health spa fitness trainer was attentive, enthusiastic and did an excellent job. Yoga and Pilates classes were offered every day and were better than most we've experienced on other small ships and, the venue is on the aft end of the ship outside in a shaded are which is very nice. In summary; Silversea didn't come close to earning our return business. Read Less
12 Helpful Votes
Sail Date: November 2015
Having recently cruised on Oceania we were expecting high quality food on Silver Spirit- regrettably that was not the case. Dinner service was extremely slow and food quality was mediocre at best. Food preparation was marginal (uncooked ... Read More
Having recently cruised on Oceania we were expecting high quality food on Silver Spirit- regrettably that was not the case. Dinner service was extremely slow and food quality was mediocre at best. Food preparation was marginal (uncooked meat...) Only Buffet service was breakfast and the specialty restaurants that we tried were unimpressive. The Butler service is a mislabeling - cabin steward was polite but had been working on SIlversea only a couple of months. In general the entire service staff was good but they did not have much to work with. We understood that Silversea headquarters had revamped the entire restaurant service and obviously reduced the food quality. We shared dinner with several dedicated Silversea passengers who were very disappointed and are likely to avoid this line. To repeat, the service staff was attentive but obviously worked with the owners guidance. We booked this pricey cruise with high expectations, but were truly disappointed. We found that free wine and alcohol was of very marginal value to us. Having one showtime only was disappointing - many of the older people (like we) would have preferred an earlier showtime - to follow an earlier dinner. Read Less
3 Helpful Votes
Sail Date: December 2013
we had the ROYAL SUITE #702. right up at the front of the ship. it was a BEAUTIFUL room. lots of space, very comfortable (during the day ONLY). at night every time the ship went up in down in the water we heard what sounded like a ... Read More
we had the ROYAL SUITE #702. right up at the front of the ship. it was a BEAUTIFUL room. lots of space, very comfortable (during the day ONLY). at night every time the ship went up in down in the water we heard what sounded like a refrigerator being thrown down a stairwell (the nights at sea). ear plugs helped diminish the noise enough to sleep. each morning that we would arrive into a port (about 5am'ish') we would hear the anchor falling into the water with its heavy chain behind it. NO NEED FOR AN ALARM CLOCK!!!! IT SOUNDED LIKE WE WERE BEING BOMBED!!! this would happen 4 or 5 times at each port. just an absolute terrible place to put the luxury cabins!!!! for this reason the ship is terrible designed! the food was terrible!!!!!!!! desserts, pastries & ANYTHING chocolate - were worse HORRID!!!! we sustained ourselves on ham & cheese sandwiches. the chocolate ice cream them served was ZERO CALORIE and came in a container, other ice creams where made on ship. ZERO CALORIE on a vacation?????? specialty restaurants: le champagne - OVER-RATED! la terrazza - chef boyardee is better out of the can! the grill - guests cook their own food at the table, WHAT A MESS!!!! i did not go on vacation to cook for myself. i've tasted better food from high school home economics students! entertainment - NOT SO MUCH!! exact same show we saw on a previous cruise. the cruise line owners have a charity foundation and early on in the voyage they take the liberty to charge your shipboard account for a donation to their foundation. VERY TASTELESS & TACTLESS!! they leave a brochure in your cabin informing you about the foundation and then state if you do not want to make a donation please see the reception desk to make an adjustment. i am on holiday and now i have to take my time to make an adjustment to my shipboard account?!?!? this happened on our last voyage as well. when i got home i tried to research the foundation and it is not even registered in the USA - donor beware! we have traveled on silver seas before and greatly enjoyed it! this was a great disappointment! if it were not for the staff and the people we met we would have disembarked and found our own way home! just an absolute disappointment!!!! as a guest you can tell that the management just does not care! Read Less
5 Helpful Votes
Sail Date: September 2013
A group of 260 young Latin American sales agents created a nightmare environment for us on Silver Spirit. Loud and boisterous by nature, their rowdy revelry turned the ship into a floating fiesta. From 17 South American countries, their ... Read More
A group of 260 young Latin American sales agents created a nightmare environment for us on Silver Spirit. Loud and boisterous by nature, their rowdy revelry turned the ship into a floating fiesta. From 17 South American countries, their company, Herbalife, had treated the mainly 25 to 40 year olds to an all- expenses paid luxury cruise which they were determined to enjoy to the full. Unfortunately for the independent guests this meant that instead of the “ultra luxury cruise and relaxed elegance with each guest joining a sophisticated onboard community” as suggested in the brochure, we endured a week which was memorable for all the wrong reasons. Silver Spirit is beautiful and is tastefully furnished. Suites and bathrooms are very spacious and the attentive and friendly crew go out of their way to help. Quite unexpectedly on one occasion our cabin steward had checked what time we would return from an excursion and had prepared a bubble bath for us. The food in the buffet and the restaurant was good, and the entertainment provided by five classically trained singers was to our taste. Unfortunately, due to the way in which some of the Herbalife group impacted on the atmosphere and ambience of the ship we were unable to fully appreciate and enjoy our surroundings. Calling to each other and blowing their whistles during the safety drill, leaning over the rails above our balcony, shouting and whooping on what should have been a magical sailaway out of Venice at 11.30 pm, and letting their suite doors bang shut as they called goodnight to each other well after midnight was just the start of things to come. Feeling extremely angry and very upset, we spoke to the customer relations manager the following day who assured us that this type of group booking was quite normal and suggested two areas of the ship that we could use if we needed to find some peace and quiet! He obviously had no power to resolve the situation but did arrange for us to talk to the Corporate Sales Director who just happened to be on board (she was lucky that in that she had not had to pay for the privilege). When we met her two days later things had become even worse. Twenty two out of the thirty two suites on our deck were occupied by the group who continued to shout in the corridors and allow their suite doors to bang shut until 3am. Their behaviour in the tenders was very rowdy with attempts to distract the driver, and some of the group totally ignored the evening dress code, turning up in the restaurant in jeans, tee shirts and bodywarmers. Apparently the ship had exhausted its emergency supply of jackets to lend to them. Although the director shared our concerns and was apologetic about the problems that this large group had caused, she blamed Herbalife for not having better prepared their employees for life on a luxury cruise ship. Further into the cruise, we were unable to use the pool area on our only afternoon at sea, due to it being dominated by Herbalife who generated a high level of noise including squeals and shouts from their children as they jumped and dived into the pool. On the night of the barbeque we heard banging and squealing outside our suite at 11.45pm and found two children aged approximately 3 and 7 years running around in the corridor unsupervised. It should have been blindingly obvious that having such a group, comprising almost 50 percent of the guests would change the dynamics from an intimate club-like environment to that of a noisy carnival. Whilst we appreciate that corporate sales are necessary for all cruise lines, this group booking was totally out of proportion to the size of the ship. If it was not possible for Silversea to charter the whole of one of their smaller ships to this group, they should have informed independent guests on Silver Spirit of the situation, allowed them to assess the possible impact of the group booking, and if necessary offer them an alternative. We have cruised 18 times with 7 cruise lines and have never experienced such a horrendous and distressing holiday. Our first Silversea cruise was on this ship last year when we had a wonderful time. We were completely delighted with the standards of service, the luxury, the lifestyle and the sophisticated atmosphere. We met interesting international fellow guests in an elegant and intimate environment and unreservedly recommended Silversea to all our friends. Whilst we did meet some lovely people this time, the sophisticated atmosphere was sadly lacking and for the considerable amount of money we paid for this cruise we feel that we have not received good value. We did not expect to have such a noisy group of fellow passengers inflicted upon us. We will not cruise with Silversea again unless they can assure us that the situation we found ourselves in on this occasion will never be repeated. Our two letters to them have been unanswered as have numerous telephone calls to their office when we were told “Customer Service not available” (how true that is) We wonder whether the company acknowledges that what we experienced was in any way unusual. We paid a high price to discover that Silversea’s promise that “every voyage is a rare experience, a journey to be treasured” is not a guarantee. We got much more than we bargained for. Caveat emptor. Unfortunately due to all the problems mentioned above we can only give one star for both value for money and overall experience.   Read Less
3 Helpful Votes
Sail Date: April 2011
I promised myself I would write this review today as I feel obligated to warn fellow cruisers of our experience as a 7 day cruisers on the tail end of a World Cruise. My husband and I choose this trip as a 25th Anniversary ... Read More
I promised myself I would write this review today as I feel obligated to warn fellow cruisers of our experience as a 7 day cruisers on the tail end of a World Cruise. My husband and I choose this trip as a 25th Anniversary Celebration and fully expected a wonderful cruising experience on the Silver Sea Spirit- cruising the Red Sea- Petra, Sharm, Suez and Alexandria- ending in Greece. We travel a lot but both are still self employed and do not desire to take long vacations, however, we take many small vacations every year. We have traveled from Galapagos, Trans Siberian RR, Borneo, Europe, Turkey, Egypt, South Africa, Morroco, Baltic Countries, South America, etc... We stay at 5 star and we stay at 2 or 3 star accommodations. We enjoy many types of experiences. So I believe we set off on our adventure at Easter to meet up with the Silver Sea Spirit at the Red Sea with good expectations and as experienced travelers. However, we should have known something was wrong from the minute we joined the group on a day trip in Luxor. The cruise director who was there early had no idea we were joining group and questioned us on whether we had paid for that part of excursion-we had.(Though it was free for all other travelers as mid- cruise excursion) After an afternoon of touring in Luxor we boarded the pre-assigned bus #6- which had our name on a list and set off for a 3 hour in the dark trip to Red Sea and Safaga. At arrival on the ship no one greeted us, bus driver stopped us from pulling our own baggage but yet we had to go to a harbor police to find assistance- Silver Sea knew we were on that transfer but made no effort to greet us. Upon arrival in our room, our assigned Butler was off so some one showed us a couple things, no offered to help unpack -champagne and fruit was waiting. I do not know what the purpose of the butlers are other than to bring coffee when I ordered in the morning. There was no attempt to anticipate our needs, no attempt to bring snacks to pool as Beaches/Sandals Butlers do, no attempt to bring canapes/snacks before dinner- nothing. The gift shop was very poor selections on everyday items, I hunted the whole cruise and at the ports for curlers or curling iron, having forgot mine to no avail. Nor did any staff seem to care- Meals were so so and not any better than Carnival. The Supervisor of the Butlers should go to school at Beaches/Sandals and figure out how to be make a vacation truly enjoyable.... Our Butler was nice and brought coffee - when I ordered- that was it..... However, the purpose of my review is to explain NEVER EVER to join a world cruise in the last week or two of their 100 day cruise even if it is free- unless your time is worth nothing- then only if free-- There were no activities on board except shuffleboard, scrabble and bridge that no one was playing. There were no cooking demonstrations, no ice carving, nothing. Even the captain's bridge tour was limited to those who had "signed up 10 days earlier" in Dubai or something, since we joined 7 days after Dubai that was not much help. The staff made no effort to meet us at arrival. (another traveler we met last day advised of same experience.) The staff made no effort to provide any orientation to the few couples that arrived at Safaga. Never ever was there a meeting to acquaint orient, to explain availability of shore excursions, anything about ship, anything about anything- we were just shadows- maybe SPIRTS! who joined at Safaga etc. We were advised when I asked on 4th or 5th day that this had been done earlier in the 100 day world cruise- My newspapers did not start until 3 days later- All I can figure out is the staff was worn out from 100 days or they themselves had joined the world traveler club of which we were not a member. A mention about other travelers- The first couple of days we could not decide if the mostly elderly travelers had a hearing problem or were simple rude. My husband is 85 and I 55, so we are used to dealing with people in this age range. It is common courtesy for us- to say Good Morning to someone we pass in the hall- outside of the restaurant heading in to breakfast- however- they would look past you -like you did not exist- finally, we quit saying good morning. Perhaps none of them could hear- or they were too tired of their trip, or they simply did not associate with the common people who did not have their name engraved on a brass name plate outside their room and only joined the cruise for 7 days- I truly believe it was the latter based upon multiple experiences. So as you can see- a group of very "cliquish" travelers- who already were in the group- (Thought perhaps I was in junior high again and a new kid) and a ship staff that did NOTHING- let me repeat NOTHING to welcome you, to orient you, to provide activities and information to the few couples that joined in Safaga or even Dubai as I was advised from a Dubai embarkation couple. Since, you do not know WHO this handful of newly arrived travelers were- as there was not even an orientation meeting- you couldn't even find travelers with same experience going on. One evening was touted as Arabian night- since we had no pre-warning of this other than the daily paper- I did not bring my Abeya or a head wrap etc, I looked at the yet another empty port town on the Red Sea that we stopped and could find nothing, I looked in ship's gift shop and they had nothing- yet when we arrived at the pool side dinner- (the one special dinner) this whole group of world travelers were dressed the part and dancing and carry-on etc. When I questioned how they could find such outfits and had such warning, I was advised that -oh they bought those in Dubai where they planned it with cruise staff a week before we arrived. I do not understand why the cruise staff could not have had at least some head wraps- etc for sale in the gift shop or something for the rest of us, infidels. The Suez Canal transit was very boring, just desert on both sides and flat, so nothing entertaining like a Panama transit. In addition, the "expert" only spoke from a loud speaker that was not audible from the observation deck. (The stated reason was that a ship of the calibre of Silver Sea Spirit could not figure out how to broadcast in the observation deck/room without broadcasting in the spas.? Go figure..) The last port was Alexandria and as my husband and I sat sipping coffee, a couple walked by that I recalled meeting 6 days early on an elevator and thought they may have arrived the same day as we had arrived. I said hello and we sat and had coffee, they had the exact same opinion on these topics in which I post- When I said to them that I had told my husband that morning that I felt like we were the "Black Sheep of the Cruise"- she laughed and said she had said -just that morning that they were the "Lost Children of the Cruise." They advised that previously they had been on the first week of a world cruise and the experience was totally different and activities were going on- and guests were friendly- (probably didn't realize they were only on for 1 week-ha) Speaking of that the ship staff had a couple special meeting/dinners for these really special people- who were part of the world cruise- which is fine- BUT they still needed to do something for the rest of us. Other than handing us a bucket and mop to mop the floors - we were treated like 4th class travelers. Very poor and one could not PAY me to take another SILVERSEA World cruise-in which I only joined for a week. I might would consider a week or 10 day cruise that all guests were on the same itinerary- however, I would look close at what the ship had to offer in activities on board etc before I wasted my money on Silver Sea again. I did mention the last night my dissatisfaction to the Butler on these issues on the cruise- I did not think much of this was his responsibility- and he immediately brought his supervisor- who had just joined the ship from I think a South America cruise and she was very kind, understanding and seemed genuinely concerned and appeared to believe these issues were unacceptable. At a minimum she had been trained on how to handle a customers dissatisfaction.- not that I ever heard anything more- nor did I really expect to. I was disappointed that the comment questionnaire did not have a company land address to mail them to- therefore I did not take the time to complete as i assumed it would not make it off the ship. In any event, I hope this review helped some in deciding whether to join in the middle of a world cruise---On a side note- since nothing going on- I was able to watch Royal wedding and the Osama death coverage in the beautiful cabin and I appreciated the veranda and the heavy curtain separating the bedroom area from sitting area. LP Read Less
1 Helpful Vote
Sail Date: December 2018
I chose the newly revamped and stretched Silver Spirit, hoping I would enjoy the cruise to the Western Caribbean and Central America. After boarding the ship in Ft. Lauderdale, I had a wonderful lunch in the main dining room, and so my ... Read More
I chose the newly revamped and stretched Silver Spirit, hoping I would enjoy the cruise to the Western Caribbean and Central America. After boarding the ship in Ft. Lauderdale, I had a wonderful lunch in the main dining room, and so my expections were very high. When I went to my stateroom, I was very impressed with its size, the champagne that was chilled and waiting for me. I met my butler, and I was very impressed with him and his assistant, and his efforts and kindness throughout the cruise were more than noteworthy. I can say on a positive note, that you will have access to all the senior officers throughout the cruise-more than I have ever had before on other cruise lines. The chief maitre’d, Antonio, was absolutely amazing, and was the linchpin keeping all the heads of the many restaurants inline. He was there to ensure everything was done correctly in all the 7 dining rooms. On the first day of the cruise, there was an opportunity to meet with all the dining maitre’ d’s and the executive chef to discuss any food allergy or other food requests. Now, here were some of the issues and problems I encountered: 1) The lifeboat drill was something I never experienced before. When I left my stateroom near the front of the ship, the crew monitors sent me toward the front of the ship, and then said our group, whose staterooms were in the front of the ship, had to go into the crew area door on deck 6, and down steep metal crew steps 2 complete flights into the bowels of the crew area down to deck 4. We then walked some distance on the crew deck 4, and went up another crew staircase to deck 5, which was where the lifeboat drill was to take place. My comment to the leader of our group was how would be know how and where to go, since the corridors were so confusing, if we were expected to take this same route during an emergency? Why should we be the only group that was sent down into the crew area, when all the other guests on deck 6, went down the center ship staircase to the meeting room on deck 5. This room is the only large space on the ship, and every passenger on the ship (around 500), was crammed into that room for a 40 minute drill. More than half of the guests had to stand throughout the whole drill, since there was no place for the rest of us to sit. Once they began showing the guests how to don the lifejackets, I was shocked they did not ask the guests to follow their instructions and put on the lifejacket. After they showed everyone how to put on the lifejacket, they announced we should all proceed in one big group toward the outside of the ship where the lifeboats were located. Those who had not put on their lifejackets had to put them on before we started moving out of the room. I felt very uncomfortable and like I was in grammar school, when they insisted that while we were in the big room, that all guests should put their hands on the person in front of them, and keep the hand there all the way to the lifeboat area. In my 40 years of cruising, I have never participated in such a screwed-up and long lifeboat drill. 2) If you are going on the Silver Spirit to enjoy wonderful meals in the main dining room and other restaurants, you need to know that all the ships’ dining rooms serve the same meals every day. That’s right, no specials, no nothing, but the same repetitive meals. I am glad I was not on this ship for more than 10 days-I was tired and bored of the same food choices. The only time you can get some variety is during lunch in the main dining room, where they have a new wonderful menu everyday, but that menu and meal is prepared by the Sous Chef. I complained and asked why they pay an “executive chef” if the food is the same in all of the venues every evening? But they insist that you have to go to the other meal venues for some variety, and to that I say, that is nonsense. No ship cruising today doesn’t have different menus and specials in the main dining room every evening. I looked in the sushi restaurant during dinner, and it was so dark at night, that I would not chance eating there. I spoke to a chef who was preparing different sushi rolls in the Sushi restaurant (they are only open for dinner) to be served for lunch in the Trattoria restaurant, and I decided to try one of his rolls that day while eating there, and I could not even swallow the first bite of a California roll-it was that bad. The Central American ports were not ones that will ever go back to again. When we arrived at Grand Cayman, we encountered strong winds and very rough water and waves. The ship decided to disembark the ship via the tenders, but the water was so extremely rough that the light light boats were going up and down and banging-up against the temporary dock on the side of the ship. It was so extremely dangerous, that the tenders should have been shut down, but the crew continued to take guests ashore, even though the tenders were banging against the cement docks at the island’s piers. Again, the tenders were going up and down, and getting off was very, very dangerous. Returning later in the afternoon for the ride back to the ship, the Hotel Director, the Assistant Captain of the ship, and one other officer was there directing the boarding of the tenders-it was just as dangerous and even more frightening in the afternoon as it was earlier in the day, and very diffiicult to get back onto the temporary dock at the ship. I was thankful to be back on the ship safely. My observations were that all the crew were amazing, so helpful, and good at their jobs. The front desk employees were so helpful, and kind. They were always there to help and provide the answers to any questions. My room was kept perfect, and as I said, my butler and his assistant were amazing. I had one hiccup with a very young maitre’d in the Silver Note restaurant, and I was assured by Antonio after I told him about it the next day, that he was going to take care of it, and make sure that this individual did not make the same error again that he had embarrassingly done with my group the night before. If you are into fitness and working out, the gym onboard had to be an afterthought, and was really a joke. Way too small, and had only a few pieces of equipment. Read Less
3 Helpful Votes
Sail Date: September 2018
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We ... Read More
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We literally wandered around trying the street to find our bus - again NO ONE from Silversea was there to assist this operation. Bus driver admitted he was not familar w/ streets of NYC. He refused to take passengers to their terminal besides terminal B at LaGuardia. I was forced to gather all my luggage abd walk through the airport terminal w/ my luggage trying to find a transit bus to transport me to the Delta terminal at LaGuarda - terminal D. It was a total mess - many passengers were visibly upset. This was excusable on the part of Silversea - you had our money and now we were less than human. Someone from Silversea should be TERMINATED for this toal lack of civilty and service. Many people on the bus voiced the consensus opinion that this will be our last cruise because of the fiasco in NYC. As a trained PH.D. ethicist all the people on the bus to Laguardia should receive financial compensation for the disgraceful behavior we were treated by Silversea. We were viewed as cattle who did not to be treated as a human being.I would gladly talk to some representative, but doubt my opinion matters. You failed to make this cruise memorable by the manner you treated people disembarking the ship in NYC. Shame on Silversea!!! Read Less
3 Helpful Votes
Sail Date: August 2018
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was ... Read More
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was "busy". The food was generally tasteless. The presentation was often pretty good, but the food just didn't taste good. A big disappointment from our previous experience. Did not check out entertainment; the enrichment lectures by Prof Adelman were great. Service was generally very good, other than the Guest Relations Office. Ports and Shore excursions were great and enjoyable. Based on our experience on this cruise, Silver Sea has lost us. We told everyone how great our experience had been on previous cruises, and in fact some of our friends have booked cruises based on our recommendation. No more. This cruise has destroyed the Silver Sea brand for us (and anybody we know). Read Less
6 Helpful Votes
Sail Date: July 2018
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th ... Read More
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th Fl repeatedly disgusting, out of towels, etc. Female Japanese guest observed to be trying to clean restroom 4th Fl (outside of restaurants) herself! Last night we went to Panarama Lounge 9:00pm after Dinner---NO STAFF! We had to go behind Bar and serve ourselves. Called Reception to complain and they say “ Panarama Staff are on Break from 8:30 -9:30pm! Why not stagger breaks but at least have some Staff present during anticipated times for use of Lounge (ie—after dinner)? Much of 6th FL deck, incl our friend`s room very warm and could not get thermostat to cool off. Very uncomfortable throughout Cruise until just yesterday. Thermostat worked fine in our Suite, but problems with plumbing throughout cruise (continuous sounds of gurgeling coming from sinks and shower drains 24/7). Another experience in Panarama Lounge---UNBELIEVABLE! All (4) of us go for drinks after dinner into the Panarama Lounge. We all order drinks and I requested a special Cognac. Debbie and our fiends get their drinks and the Waiter puts an empty Cognac glass in front of me and says that he is going to get the Cognac and return. 40 min later, Debbie and friends had finished their drinks. Same Waiter comes over and looks at my empty glass and asks if I would like another Cognac! We are all thinking this guy is trying to be funny and then realize that he was serious! I tell him that I never rec`d my 1st glass. He picks up my glass, puts his nose it and proceeds to smell 2x, and then puts my glass back on the table and says that he was sorry, starts to leave, and says that he will go and get the Cognac! We are all really SHOCKED witnessing this happen. I then stop him and demand that he get me a CLEAN GLASS! UNBELIEVAABLE!!!!! Pool/Lido Deck Grill---Super Poor Svc and food not good. Lots of Staff simply standing around, talking to themselves, as if they are in training or don`t care. Guests flag down Staff for service quite often (we even had to get up out of our seats to get attention of Staff just standing around). Very poor Management overseeing these Guest Services on Pool/Lido Deck. Overall food definitely gone downhill—quality and selections in La Terraza Lunch and Dinner not as good as before. Entertainment was very poor---although we do not usually go to many Shows anyways. Alantide—Formal Night—I forgot to bring ties on Cruise. I had Black Dress Shirt, Black Slacks, looked nice, but no tie. Several people were in line checking in. Instead of pulling me aside and quietly/politely advising me that I needed a tie to come in and eat, Maitra`d proceeds to advise me in a LOUD voice . . . I pulled him aside and told him that I understood the policy and respected that what he was saying but was critical about the way the message was delivered. He really did not care. I then asked if Debbie and our guests could please be seated and that I would try to go find a tie and return. Despite being advised of Debbie`s impaired vision and us needing a well lighted table, he proceeds to sit us in a knowing dark unacceptable table. I remind him of Debbie`s impaired vision and ask if we could please be seated at more well lighted table. He gets frustrated, says “sit wherever you want” and walks away! Read Less
5 Helpful Votes
Sail Date: July 2018
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called ... Read More
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called head maitre d were terrible. Bepin, Norbert, and Samuel were great. In fact, we went to IndoChin the last 5 nights because the service was so bad elsewhere. E.g. I wanted two scoops of vanilla with chocolate sauce which was not on the menu. Waiter did not offer to get it for me. So, I left table, went up to the ice cream lady and got it myself, returned to the restaurant to stunned faces. On outside grill, had to go get a glass of wine downstairs because noone came by to check on us. At almost every meal, someone made me feel like I was imposing. Bepin and Norbert didn't play those games. Tours were ok. Train ride (not Flam) was a fiasco. We had fun, but who wants to feel like an imposition. Get rid of the tall short haired blond supposed maitre d...it's clear his staff was afraid of him. Never smiled and he's two faced--smile then shut it off as soon as guest left his presence. Jerk. Food was ok, but not outrageously good. Bepin did respond to my request to steak (gave me filet mignon, not sirloin) and lobster on the last night and another change up to the Indochin menu no questions asked. Wonderful. And the other thing was the language barrier for us Americans. I should say the pronunciation barrier for us America. The waitress did not understand the term blend, slush, and frozen for a margarita drink. It was repeated to her several times. No clue what we were talking about. We ran into this almost every day. And the 11th floor bar in the front of the boat had no breakfast or anything until 6PM. Coffee was only avaialble in the back of the boat. Very bad. We went the first night at 6PM or later for drinks and never again because the second night we didn't know it wasn't open at 5:00 PM for happy hour (duh!). Silly us. It takes two-three days to get the lay of the land. Again, the ship itself was ok for some things and uneven for others. I enjoyed my walks outside around the pool, but that had nothing to do with staff although Harvey, a waiter outside, was super nice and checked up on my step total. Most wheelchairs I've ever seen on a cruise. If I had trouble negotiating and/or locating my way around the ship, I can't imagine their plight. Embarkation and disembarkation were the best of our experience as cruisers. Super organized and done quickly, including even getting our pictures taken and all of that. Leaving on bus was very well done and we felt comfortable with that. Coming on board, they allowed our taxi to pull right up to the waiting group of staff members. Nice. You can't take the beauty of what we saw on the ship. SS had nothing to do with that. We did enjoy that part of it, but our experience with the staff was so uneven and weird (remember all four of us in our party felt the same thing, so it's not just the author) that we won't be back. If it wasn't for Bepin, Samuel, and Norbert, we might have settled for room service dinner. Read Less
9 Helpful Votes
Sail Date: February 2018
After reading earlier reviews we specifically asked Silverseas Uk for reassurance that this ship was indeed up to scratch, they said yes we would receive the normal 5 star luxury cruise experience..... basically they didn't tell the ... Read More
After reading earlier reviews we specifically asked Silverseas Uk for reassurance that this ship was indeed up to scratch, they said yes we would receive the normal 5 star luxury cruise experience..... basically they didn't tell the truth as it was anything but. Our $1000 a night suite had worn out soft furnishings and a heavily stained carpet that we avoided walking on with bare feet, the public room soft furnings were also worn and drab, a bit like a care home lounge. The menu choice was restricted to items that had not run out as they reduced stock pre refit which is where the ship will spend the rest of Feb 2018 in a dry dock....they even started to dismantle the ship days before we disembarked....art was removed leaving near bare bulkheads throughout the ship. Food quality was especially poor more like a cross channel ferry than a 5 star lux ship. Entertainment was dire. Staff acted like it was the end of term...which it was for many of them. Needless to say its back to Oceania and we will never trust Silverseas again. Read Less
1 Helpful Vote
Sail Date: December 2017
We were were encouraged to continue our explorations along Africa's East Coast because of a very favorable experience with Silver Seas on the Silver Cloud, along Africa's West Coast, 2015, Accra to Capetown. As land/sea world ... Read More
We were were encouraged to continue our explorations along Africa's East Coast because of a very favorable experience with Silver Seas on the Silver Cloud, along Africa's West Coast, 2015, Accra to Capetown. As land/sea world travelers of over 50 years, our global adventures have included 93 cruises on all types of ships, from basic to luxury. Traveling has become increasingly difficult, expensive, and even dangerous. But even with lowered expectations, our voyage on the Silver Spirit was extremely disappointing. The ship is scheduled for dry-dock enlargement in Feb. 2018, and it seemed as though staff on board had already shut down. Entertainment on board was very average, gym poor, single lecturer not to my taste, shipboard activities practically non-existent. Food was uneven,- occasionally excellent and sometimes both poor and chaotic. Service often was patronizing. Madagascar was cancelled because of the plague, but Mozambique Island was a dismal substitute. Tours were overpriced, but necessary because of the danger. Certainly, overcharging for virtually everything does not automatically make for a "luxury" cruise. Read Less
3 Helpful Votes
Sail Date: December 2017
I chose this trip because of the itinerary and Sil Seas reputation. We went to Abu Dhabi where were were looking forward to seeing the new Louvre; t it was closed on Monday when we arrived!!! Why weren't we told so that we could ... Read More
I chose this trip because of the itinerary and Sil Seas reputation. We went to Abu Dhabi where were were looking forward to seeing the new Louvre; t it was closed on Monday when we arrived!!! Why weren't we told so that we could have gone there from Dubai where we had two days to spend? Two of the five Gulf States were not worth a visit. BTW, Silver Seas should have specified just how "long sleeves' and "appropriate attire" were defined by the mosques. Several women were not allowed in, and I managed to buy long wrap just in time. The food on board was poor!!! The breads were stale, un-warmed and the same old same old every single night. Same old desserts at night as well. Service poor on deck 4 restaurant; we came in at 8 and ended up being 20 minutes late for the ten pm show. Voices of Silver Seas were good only with soloists or duets. Hypnotist was an insult!!! Lectures were uneven: the Indian father and daughter, especially the former, were difficult to understand (accent). Maldives where we landed was a dump. Disembarking took two hours; checking into Seychelles another three. Too late to do anything there. We should have spent several days visiting the beaches and the Botanical Gardens and skipped the Maldives and two of the Emirates. Drill inadequate; our room with hundreds others sent to the theatre instead of muster station. What if theatre was on fire or flooded??? Exercise balls in gym filthy; no elastic stretch bands in sight. Read Less
Sail Date: October 2017
We chose this cruise because is was rated so well and was a smaller cruise ship. With that we expected more individualized service. We did not find the service or the food to be remarkable in any way. The better meals were at the ... Read More
We chose this cruise because is was rated so well and was a smaller cruise ship. With that we expected more individualized service. We did not find the service or the food to be remarkable in any way. The better meals were at the restaurants that you had to pay extra to dine at. I am a vegetarian and basically survived on French Fries, Salad, and pizza for two weeks. They were not able to meet my vegetarian requirements. For dinner I was actually offered an omelet on several occasions. They didn't even have an omelet station for breakfast in the morning so I ended up with scrambled eggs (they were doused in butter). Nothing was made to order. I could do better in a diner or a fast food restaurant. It was so upsetting. The staff would apologize and vow to make changes but every meal was so stressful and no matter what I ordered they seemed unable or unwilling to prepare it. One night I asked for eggplant parmigiana without the cheese and they would not accommodate me saying it was already prepared. The vegetarian soups were often made with beef or chicken stock so I was not able to eat the soup. Every meal was an ordeal and it was so stressful. We would eat as many meals as we could off ship where we could easily find vegetarian options. We discussed the problem several times with the managers and they would apologize profusely but the same problem would exist at the next meal to the point that I was having anxiety attacks at the thought of going to a meal on the ship. I have been on Disney, Royal Caribbean, Norwegian, and Carnival cruise and all of these cruise lines were able to accommodate me sufficiently. Why, with 5 star chefs, were they not able to come up with decent vegetarian options is beyond me. I will admit there were several decent meals but it was always stressful and nothing that ever rated 5 star in my mind. My husband who is not a vegetarian thought that the food was good but not outstanding. I was just surprised that they were so unable to meet my dietary restrictions. We did meet wonderful people on the cruise but I did hear other people make statements that the food was not as good as it should have been. We were also disappointment in the excursions. We went on one and then cancelled the others because we were so disappointed. Several of our fellow cruisers walks out of the excursion tour because the tour guide did not speak English well and did not seem to have any real knowledge of the sights he was showing us. Read Less
3 Helpful Votes
Sail Date: September 2017
We went on a 7 day trip from Athens to Venice. This was a great itinerary with many wonderful stops. It was the main reason we selected this cruise. We thought the excursions were very good. We only booked the half day or shorter ... Read More
We went on a 7 day trip from Athens to Venice. This was a great itinerary with many wonderful stops. It was the main reason we selected this cruise. We thought the excursions were very good. We only booked the half day or shorter ones but we did do one everyday . We booked our own in Venice because Silversea wait listed us on the one we wanted. We thought that was unusual since we booked very soon after they became available. They told us it was available once we boarded but we already had paid for a different one online. The food was not amazing but fine.. We did not eat at any of the restaurants which required an extra fee. There is only one restaurant that does not require reservations out of all the dining options. The service was sporadic . At times it would be very good and at other times it seemed you were ignored. The entertainers gave it their all and we appreciated that. We had no problems with embarkation or debarkation. The biggest deal breaker for us was the cabin . The ship is said to be non-smoking . The hallway outside our cabin smelled of cigarette smoke the first day. By the third to fourth day , inside our cabin smelled like smoke, especially in the evening and through the night. We made several attempts to alert the staff. They sent personnel but they did nothing to change the situation. We found it unacceptable, especially being medical professionals ourselves, for a luxury cruise line to have cigarette smoke venting into a cabin and take no measures to rectify the problem. Overall,we will not choose Silversea again. Read Less
2 Helpful Votes
Sail Date: September 2017
Silversea Cruise Critique: Athens to Venice September 21 to September 28, 2027 The Silversea doesn't compare in its service, in the quality of its staff nor in its overall attitude to the Seabourn. Here are a few examples: ... Read More
Silversea Cruise Critique: Athens to Venice September 21 to September 28, 2027 The Silversea doesn't compare in its service, in the quality of its staff nor in its overall attitude to the Seabourn. Here are a few examples: Food: The cuisine is too nouvelle: ‘too cutesy by half’. The portions are small; odd combinations that don't work together; poorly prepared, and frequently luke-warm. Dinner entrees with incredibly sized entree portions: One night my entree had only 3 scallops and another only 3 raviolis. There is no choice if you want to order wine by the glass. For example, if you want a glass of red wine, you get whatever they are offering that day; otherwise you must buy a bottle. The choice of 2 or 3 room service appetizers were limited and nontraditional. No shrimp cocktail; no antipasti (and this is an Italian ship); no pate or assortment of cheeses or nuts; and no free caviar. Staff: The personnel do not seem to have a service orientation. Most of the staff are genuinely disinterested and appear to be ‘working’ by rote. The maître d ’hotels appear annoyed if you don't like the location of the table they offer you at meals and are disgruntled if you ask them to find a different one. Disagreeable and borderline surly restaurant managers spend more time talking to each other than helping guests. Waiter staffs who only want to do the expedient thing: dish the food at you and move on so they can wrap up their meal service chores. Their touted 'butler' service is over rated. When ours wasn’t busy looking for a tip, he caught a cold which my wife then caught. Shore Excursions: The arrangements of the timing of the ship getting into each port and the shore excursions are poorly planned. Instead of arriving at 8 am and starting a shore excursion at 8:15 am, if the ship were to arrive a little later, and depart a little later, the shore excursion could occur later. This is particularly important for excursions that involve swimming when that activity should occur in a hotter part of the day. Many of the shore excursions/ports of call were not well thought out and in at least one case, passengers complained and a partial refund was obtained from the shore operator. Their brochure offered a transfer excursion in Venice on disembarkation day as part of the transfer to the hotel. The offer was perfectly clear and in plain English. But in a bait and switch move, they reneged on that option. Miscellaneous: Wi-Fi was way over priced and then worked only sporadically and inconsistently. A polite inquiry was summarily dismissed and not treated with any effort to understand or investigate. Generally the atmosphere on this cruise was one of being 'nickeled and dimed': an extra charge for everything. Bottom Line: They are chintzy while trying to appear ritzy. The Silversea cruise line is not worth the price and certainly doesn't compare to the Seabourn. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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