4 Helpful Votes
Sail Date: September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
10 Helpful Votes
Sail Date: May 2018
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to ... Read More
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to find that she was being cut in half and lengthened and that we were on the first cruise following the work. We called both our agent and Silversea the following morning to express our concerns. They reassured us several times that the ship would be perfect so we went ahead and paid for the holiday based on this reassurance. The ship was far from perfect.We had no lights in our bathroom, walk in closet or passageway, no phone, no tv, no safe, no air con. The Arts Cafe and Silver Note didn’t open until the 4th evening of the cruise. There were teams of workmen on and off the ship, welding cylinders left in public areas, whole sections closed off at the stern, grout splashed around the deck, masking tape around the lights etc. The ship simply was not finished and should never have sailed in that state. Some of our faults were fixed on the fourth day, some not at all. The ship had just not been fully tested and certainly shouldn’t have had paying passengers on it the state she was in. The only remedy offered by Silversea was 2 led nightlights to help us find the toilet. They had no spare cabins (despite people telling us that wasn’t true) so we were given no choice but to put up with it. The crew were entirely overwhelmed by the problems. We also had other problems with crew incompetence with the tenders entirely messing up another day for us and the spa firstly messing up our bookings, then losing them completely then overcharging on both appointments, one by over $100. To add insult to injury the Captain was making a joke of it and thanking us for testing out his ship for him. I Was also introduced at one point to the fleet manager and when he was told I’d had a lot of problems he said nothing, turned and walked away. Whilst onboard every passenger, regardless of their level of inconvenience were offered 25% of the fare paid as a future cruise credit. We were promised a call from Silversea within a couple of days of returning home. That didnt happen. I called them and was promised an initial response within 48 hours. That didn’t happen. I Called again and was promised again a response within 48 hours. That didn’t happen. I emailed Frank Sansone. I’m still awaiting a response. I Spoke to somebody in the Miami office and she told me she would pass it upwards. I emailed her the following week for an update only to find that she had blocked my email address. I have since been dealing with Peter Shanks, who despite being told that we will not be sailing with Silversea again insists that a future cruise credit is more than generous. I paid for our ultra luxury cruise in good faith. An ultra luxury cruise is certainly not what we received and Silverseas refusal to deal with our complaints in a reasonable manner has been unbelievable. On a more positive note, the crew were trying very hard but should never have been placed in that position. The food onboard was generally excellent apart from the lobster in pea soup main course in la dame and the fact that they can’t cook a pizza in Spacanopoli. So cruisers beware! If I had known how poor the management of this company was before I paid for this holiday I would never have booked with them. I have held off from writing this review as I wanted to give Silversea every opportunity to put things right which I gladly would have included in my review. It’s glaringly obvious now after 2 months, dozens of phone calls an emails that they have no intention of doing so. Read Less
9 Helpful Votes
Sail Date: January 2018
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. ... Read More
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. Main and veranda dining rooms very limited selection. The main dining room had a hamburger every night that had texture of baby food. Salad selection just about same each night mesculan. Not much, not good. All dressings lacked flavor. For an Italian owned ship pasta was pasty and bread sticks on table were soggy half the time. The gelato they served was the worst ever had including all over Italy. Seemed to be water vs. cream. Fish burnt, soup tasteless, portions bigger on our flight home then in dining room. Waiters ability to help in choices non existent due to their lack of English skills. First cruise of 30 days that I lost weight on. Plenty of alcohol. In the cabins no mid sized towels. Only bath and hand. Overall color scheme dark and old. Low ceilings in public rooms. They are going into dry dock about a year late. Limited deck chairs with shade at pool. They increased pool dining area at expense of shade for chairs. No cushions on chairs. Had trouble getting a diet 7up or sprite. Not a US ship so guess not important to them. Balcony chairs have no cushions only straps. They were not comfortable. Entertainment with their singers at times recorded music, might as well have had a CD to listen to. Using their laundry service clothes returned all wet. This is not the way to spend your time or money. There are plenty of good cruise lines that you can travel on. Crystal, Regent, Seabourn and probably many others that provide a value for the money spent. I have had over 50 cruises since 1972 this rates as the worst. NEVER AGAIN Read Less
6 Helpful Votes
Sail Date: January 2018
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ... Read More
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ports - 2 days in Richards Bay - a coal export port in South Africa. Fine if you enjoy coal dust with your meals on deck. Second class entertainers and a Cruise Director who seemed bored and was just going through his usual patter. Dirty sun loungers on the very small and crowded sun deck. Worn out, thin and torn deck towels Grossly overpriced tours arranged by the ship. Very poor meet and greet - mainly concerned with getting a swipe of your credit card ! No meaningful meet and greet after returning from shore visits. Food - good but not exceptional for a cruse line that pretends to be at the top of the cruising league. I am not alone in this view - it represents the view on many fellow passengers that I spoke to on the cruise that left Cape Town this January. Read Less
5 Helpful Votes
Sail Date: December 2017
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The ... Read More
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The food was on par with cruise lines like Carnival and Celebrity. It was edible but not particularly good, very surprising for such an expensive line. The staff also had no idea how to handle food allergies. At one point, after repeatedly telling the waiter that a member of our party was deathly allergic to shellfish, he delivered soup to that person with crab in it. Luckily, we recognized it before they ate any. The shore excursions were lacking and the staff was difficult to work with and refused to even answer questions. The excursions manager was openly hostile, which is something we have never experienced on any other cruise line. We definitely wouldn't cruise with Silversea again. Read Less
3 Helpful Votes
Sail Date: November 2017
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a ... Read More
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a guaranteed V1 category. We received our tickets 10 days before sailing & were allocated a disabled suite. We complained to our tour operator immediately but were told the ship was fully booked. There was no bath or walk-in wardrobe as advertised. The door was automatic & took several seconds to open & close which meant that we were fully exposed to people passing by our suite for up to 10 seconds. We specifically chose Silver Spirit for the bath & our travel agent knew this. The food was always cold & the service hit & miss. We waited one and a half hours for breakfast in the restaurant. We could not sail to Marseille due to poor weather conditions but there was no plan B on the ship. As a result we spent 2 very boring days in Livorno. Entertainment was good when provided but only offered on 2 nights. Staff were disinterested & we discovered that this was the final Mediterranean cruise before the ship headed off to warmer climates in Middle East. Maybe that's why they couldn't be bothered. Overall the worst cruise we have ever been on & twice the cost!!! Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise because it had an excellent itinerary of small ports along the coasts of Portugal, Spain, and France. Most other cruise lines only make one or two stops along these coasts. Also we had had an excellent experience ... Read More
We chose this cruise because it had an excellent itinerary of small ports along the coasts of Portugal, Spain, and France. Most other cruise lines only make one or two stops along these coasts. Also we had had an excellent experience with Silversea in Alaska so we expected the same this time. Not so. Our primary problem was being given an inexperienced butler which we didn't understand until half was through the cruise so when she didn't answer her pages or was extremely slow we assumed that Silversea had cut down on their service. The second problem was that dinner service was not available in any dining room before 7PM, and they have no dinner buffet or option for casual dining. Since the service in the dining room was extremely slow, it was impossible to finish eating early enough to get enough sleep before going on tour. They really seem to think that having their "guests" wear tuxedos is more important than meeting the needs of their passengers. The cabins are fine. We couldn't go to any entertainment. It was too late for us. The tours were good. I recommend the itinerary on another cruise line that isn't so impressed with itself. Read Less
1 Helpful Vote
Sail Date: March 2017
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making ... Read More
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making sure that people sanitized their hands before going into the restaurants and no tanoy announcements to warn people. Food was appalling , I was traveling solo but met up with several lovely couples but apart from the Italian restaurant everything was always cold , even the fries ..hot rocks steak was lovely but baked potato cold and when I complained to an officer he said " it is what it is " This Cruise is not cheap and people expect 5 star treatment but we certainly didn't get it on this ship sadly and all the people that I had made friends with said the same and would never book with Silversea again , we couldn't wait to get off in Barbados and have a decent meal at the hotel . Cabin was also very tired looking and stains on the carpet I had a 33 night cruise booked on this ship for later in the year so I wrote in to customer services to complain as I didn't want to spend 33 nights eating cold or luke warm food and they did apologies and said that they would call the ship to make sure that the food was hot ?? Why should they have to do that ..no compensation offered so I cancelled my future cruise and booked Crystal ! Sadly " it's not what it was " Read Less
49 Helpful Votes
Sail Date: January 2016
There is no 'wow' on SS. We were supremely disappointed with our SS Spirit cruise. They advertise themselves as "Ultra Luxury." Sadly we found out, they are not even close to that. We are experienced cruisers ... Read More
There is no 'wow' on SS. We were supremely disappointed with our SS Spirit cruise. They advertise themselves as "Ultra Luxury." Sadly we found out, they are not even close to that. We are experienced cruisers preferring small ship 'ultra luxury' cruise lines and this was our first time on SS. SS's price point is comparable to other small ship 'ultra luxury' cruise lines. SS however DOES NOT deliver the value, service and amenities of other similarly priced lines. Small ship basics we would expect and find on other quality small ship cruise carriers were just not here: There were no flowers nor floral arrangements at all in the ship, but for the odd white orchid in a public area. Entertainment was the ship's own singers and the musicians seen in the bars...but not a single comedian, guest entertainer, magician or professional show was brought aboard to entertain us. There was one Professor guest lecturer who gave three 45 minute day lectures over the 8 day cruise. On several nights in the MDR and La Terrazza Italian specialty restaurants, they were unable to complete meal service to us under 2 hours and, the courses when finally served, were often wrong from what was ordered. Soup was served cold on several occasions. Fish is overdone which is ironic because the Chef held a cooking demonstration using salmon. He proclaimed it ought be served "pink inside and done Medium rare" unless requested otherwise. We ordered salmon and emphasized we preferred it not overcooked and requesting it be done 'medium rare'...it was served over-cooked beyond being edible. Other fish we ordered (Wahoo and Mahi Mahi) too, were cooked beyond edibility. Breakfast and Lunch buffet choices were the same offering every single day with only a few steam table entree changes. Fresh squeezed OJ is not offered. There never was any pool BBQ nor other special lunch event...not a TexMex day, no special themed day, no juice bar, no ice cream bar, no smoothie bar, no omelet station at breakfast...there was no private shore party with shore lunch as is common and very much enjoyed on other Caribbean destination carriers. There is no 'spa' or health conscious menu with nutritional information, low-fat or calorie watcher concerns. The ship has a minimal espresso bar in the Panorama Lounge with early morning riser (6:30 am) offering barely a plate of muffins and sweets. Unlike other carriers which have upgraded their ship's 'coffee houses' to major attractions rivaling the best land based coffee venues that cruiser enjoy and congregate at, SS and Spirit will leave espresso, coffee lovers and those seeking special pastries, wishing they'd taken another cruise line. The crew were almost all, friendly and attentive at the Waiter/Butler/Bar/Housekeeping level. When we tried to talk with managers regarding inoperative issues (e.g.; we didn't have shipboard TV access the first night to watch an on-demand movie), we were met with hostile senior crew. Meal problems brought to attention of Maitre D's we attempted to talk with, were met with indifferent or, they were defensive about their dining venue failures. Bar service was OK. But before meal hors d'oevres and bar snacks were not of high quality and were few and far between. Caviar was M.I.A. and only once seen as the most minimal adornment to one tuna carpaccio appetizer. Anyone wishing to enjoy some caviar and champagne, get out your wallet because SS sells it at very highly inflated prices or, as an appetizer in their La Champagne dining venue which has an $80 up-charge per couple...so much for 'all inclusive' cruising! One shore excursion in Guatemala (Amatique Resort) was to an as advertised "5-Star Resort" for a day of beach, pool, lunch and other available activities. This resort was of poor quality and not befitting any star ratings. The sea water was filthy, beach littered, the property is old and in poor shape. This excursion reflected poorly on SS...but comports with the rest of the SS disappointing experience we had. On positive notes; the cabin/suite was well appointed, clean and very quiet. Doors don't slam and even the toilet seats are slow closing to not make noise. Cabin butlers are very busy with cruisers requesting service and ours was very attentive to everything we asked of him. Unfortunately we had some bad weather and Spirit as a ship was designed to handle it very well and far better than most small ships we've sailed on in bad weather. The health spa was a bright spot. Every piece of exercise equipment worked fine. The health spa fitness trainer was attentive, enthusiastic and did an excellent job. Yoga and Pilates classes were offered every day and were better than most we've experienced on other small ships and, the venue is on the aft end of the ship outside in a shaded are which is very nice. In summary; Silversea didn't come close to earning our return business. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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