Sail Date: December 2018
I chose the newly revamped and stretched Silver Spirit, hoping I would enjoy the cruise to the Western Caribbean and Central America. After boarding the ship in Ft. Lauderdale, I had a wonderful lunch in the main dining room, and so my ... Read More
I chose the newly revamped and stretched Silver Spirit, hoping I would enjoy the cruise to the Western Caribbean and Central America. After boarding the ship in Ft. Lauderdale, I had a wonderful lunch in the main dining room, and so my expections were very high. When I went to my stateroom, I was very impressed with its size, the champagne that was chilled and waiting for me. I met my butler, and I was very impressed with him and his assistant, and his efforts and kindness throughout the cruise were more than noteworthy. I can say on a positive note, that you will have access to all the senior officers throughout the cruise-more than I have ever had before on other cruise lines. The chief maitre’d, Antonio, was absolutely amazing, and was the linchpin keeping all the heads of the many restaurants inline. He was there to ensure everything was done correctly in all the 7 dining rooms. On the first day of the cruise, there was an opportunity to meet with all the dining maitre’ d’s and the executive chef to discuss any food allergy or other food requests. Now, here were some of the issues and problems I encountered: 1) The lifeboat drill was something I never experienced before. When I left my stateroom near the front of the ship, the crew monitors sent me toward the front of the ship, and then said our group, whose staterooms were in the front of the ship, had to go into the crew area door on deck 6, and down steep metal crew steps 2 complete flights into the bowels of the crew area down to deck 4. We then walked some distance on the crew deck 4, and went up another crew staircase to deck 5, which was where the lifeboat drill was to take place. My comment to the leader of our group was how would be know how and where to go, since the corridors were so confusing, if we were expected to take this same route during an emergency? Why should we be the only group that was sent down into the crew area, when all the other guests on deck 6, went down the center ship staircase to the meeting room on deck 5. This room is the only large space on the ship, and every passenger on the ship (around 500), was crammed into that room for a 40 minute drill. More than half of the guests had to stand throughout the whole drill, since there was no place for the rest of us to sit. Once they began showing the guests how to don the lifejackets, I was shocked they did not ask the guests to follow their instructions and put on the lifejacket. After they showed everyone how to put on the lifejacket, they announced we should all proceed in one big group toward the outside of the ship where the lifeboats were located. Those who had not put on their lifejackets had to put them on before we started moving out of the room. I felt very uncomfortable and like I was in grammar school, when they insisted that while we were in the big room, that all guests should put their hands on the person in front of them, and keep the hand there all the way to the lifeboat area. In my 40 years of cruising, I have never participated in such a screwed-up and long lifeboat drill. 2) If you are going on the Silver Spirit to enjoy wonderful meals in the main dining room and other restaurants, you need to know that all the ships’ dining rooms serve the same meals every day. That’s right, no specials, no nothing, but the same repetitive meals. I am glad I was not on this ship for more than 10 days-I was tired and bored of the same food choices. The only time you can get some variety is during lunch in the main dining room, where they have a new wonderful menu everyday, but that menu and meal is prepared by the Sous Chef. I complained and asked why they pay an “executive chef” if the food is the same in all of the venues every evening? But they insist that you have to go to the other meal venues for some variety, and to that I say, that is nonsense. No ship cruising today doesn’t have different menus and specials in the main dining room every evening. I looked in the sushi restaurant during dinner, and it was so dark at night, that I would not chance eating there. I spoke to a chef who was preparing different sushi rolls in the Sushi restaurant (they are only open for dinner) to be served for lunch in the Trattoria restaurant, and I decided to try one of his rolls that day while eating there, and I could not even swallow the first bite of a California roll-it was that bad. The Central American ports were not ones that will ever go back to again. When we arrived at Grand Cayman, we encountered strong winds and very rough water and waves. The ship decided to disembark the ship via the tenders, but the water was so extremely rough that the light light boats were going up and down and banging-up against the temporary dock on the side of the ship. It was so extremely dangerous, that the tenders should have been shut down, but the crew continued to take guests ashore, even though the tenders were banging against the cement docks at the island’s piers. Again, the tenders were going up and down, and getting off was very, very dangerous. Returning later in the afternoon for the ride back to the ship, the Hotel Director, the Assistant Captain of the ship, and one other officer was there directing the boarding of the tenders-it was just as dangerous and even more frightening in the afternoon as it was earlier in the day, and very diffiicult to get back onto the temporary dock at the ship. I was thankful to be back on the ship safely. My observations were that all the crew were amazing, so helpful, and good at their jobs. The front desk employees were so helpful, and kind. They were always there to help and provide the answers to any questions. My room was kept perfect, and as I said, my butler and his assistant were amazing. I had one hiccup with a very young maitre’d in the Silver Note restaurant, and I was assured by Antonio after I told him about it the next day, that he was going to take care of it, and make sure that this individual did not make the same error again that he had embarrassingly done with my group the night before. If you are into fitness and working out, the gym onboard had to be an afterthought, and was really a joke. Way too small, and had only a few pieces of equipment. Read Less
3 Helpful Votes
Sail Date: September 2018
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We ... Read More
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We literally wandered around trying the street to find our bus - again NO ONE from Silversea was there to assist this operation. Bus driver admitted he was not familar w/ streets of NYC. He refused to take passengers to their terminal besides terminal B at LaGuardia. I was forced to gather all my luggage abd walk through the airport terminal w/ my luggage trying to find a transit bus to transport me to the Delta terminal at LaGuarda - terminal D. It was a total mess - many passengers were visibly upset. This was excusable on the part of Silversea - you had our money and now we were less than human. Someone from Silversea should be TERMINATED for this toal lack of civilty and service. Many people on the bus voiced the consensus opinion that this will be our last cruise because of the fiasco in NYC. As a trained PH.D. ethicist all the people on the bus to Laguardia should receive financial compensation for the disgraceful behavior we were treated by Silversea. We were viewed as cattle who did not to be treated as a human being.I would gladly talk to some representative, but doubt my opinion matters. You failed to make this cruise memorable by the manner you treated people disembarking the ship in NYC. Shame on Silversea!!! Read Less
3 Helpful Votes
Sail Date: August 2018
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was ... Read More
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was "busy". The food was generally tasteless. The presentation was often pretty good, but the food just didn't taste good. A big disappointment from our previous experience. Did not check out entertainment; the enrichment lectures by Prof Adelman were great. Service was generally very good, other than the Guest Relations Office. Ports and Shore excursions were great and enjoyable. Based on our experience on this cruise, Silver Sea has lost us. We told everyone how great our experience had been on previous cruises, and in fact some of our friends have booked cruises based on our recommendation. No more. This cruise has destroyed the Silver Sea brand for us (and anybody we know). Read Less
6 Helpful Votes
Sail Date: July 2018
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th ... Read More
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th Fl repeatedly disgusting, out of towels, etc. Female Japanese guest observed to be trying to clean restroom 4th Fl (outside of restaurants) herself! Last night we went to Panarama Lounge 9:00pm after Dinner---NO STAFF! We had to go behind Bar and serve ourselves. Called Reception to complain and they say “ Panarama Staff are on Break from 8:30 -9:30pm! Why not stagger breaks but at least have some Staff present during anticipated times for use of Lounge (ie—after dinner)? Much of 6th FL deck, incl our friend`s room very warm and could not get thermostat to cool off. Very uncomfortable throughout Cruise until just yesterday. Thermostat worked fine in our Suite, but problems with plumbing throughout cruise (continuous sounds of gurgeling coming from sinks and shower drains 24/7). Another experience in Panarama Lounge---UNBELIEVABLE! All (4) of us go for drinks after dinner into the Panarama Lounge. We all order drinks and I requested a special Cognac. Debbie and our fiends get their drinks and the Waiter puts an empty Cognac glass in front of me and says that he is going to get the Cognac and return. 40 min later, Debbie and friends had finished their drinks. Same Waiter comes over and looks at my empty glass and asks if I would like another Cognac! We are all thinking this guy is trying to be funny and then realize that he was serious! I tell him that I never rec`d my 1st glass. He picks up my glass, puts his nose it and proceeds to smell 2x, and then puts my glass back on the table and says that he was sorry, starts to leave, and says that he will go and get the Cognac! We are all really SHOCKED witnessing this happen. I then stop him and demand that he get me a CLEAN GLASS! UNBELIEVAABLE!!!!! Pool/Lido Deck Grill---Super Poor Svc and food not good. Lots of Staff simply standing around, talking to themselves, as if they are in training or don`t care. Guests flag down Staff for service quite often (we even had to get up out of our seats to get attention of Staff just standing around). Very poor Management overseeing these Guest Services on Pool/Lido Deck. Overall food definitely gone downhill—quality and selections in La Terraza Lunch and Dinner not as good as before. Entertainment was very poor---although we do not usually go to many Shows anyways. Alantide—Formal Night—I forgot to bring ties on Cruise. I had Black Dress Shirt, Black Slacks, looked nice, but no tie. Several people were in line checking in. Instead of pulling me aside and quietly/politely advising me that I needed a tie to come in and eat, Maitra`d proceeds to advise me in a LOUD voice . . . I pulled him aside and told him that I understood the policy and respected that what he was saying but was critical about the way the message was delivered. He really did not care. I then asked if Debbie and our guests could please be seated and that I would try to go find a tie and return. Despite being advised of Debbie`s impaired vision and us needing a well lighted table, he proceeds to sit us in a knowing dark unacceptable table. I remind him of Debbie`s impaired vision and ask if we could please be seated at more well lighted table. He gets frustrated, says “sit wherever you want” and walks away! Read Less
5 Helpful Votes
Sail Date: July 2018
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called ... Read More
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called head maitre d were terrible. Bepin, Norbert, and Samuel were great. In fact, we went to IndoChin the last 5 nights because the service was so bad elsewhere. E.g. I wanted two scoops of vanilla with chocolate sauce which was not on the menu. Waiter did not offer to get it for me. So, I left table, went up to the ice cream lady and got it myself, returned to the restaurant to stunned faces. On outside grill, had to go get a glass of wine downstairs because noone came by to check on us. At almost every meal, someone made me feel like I was imposing. Bepin and Norbert didn't play those games. Tours were ok. Train ride (not Flam) was a fiasco. We had fun, but who wants to feel like an imposition. Get rid of the tall short haired blond supposed maitre d...it's clear his staff was afraid of him. Never smiled and he's two faced--smile then shut it off as soon as guest left his presence. Jerk. Food was ok, but not outrageously good. Bepin did respond to my request to steak (gave me filet mignon, not sirloin) and lobster on the last night and another change up to the Indochin menu no questions asked. Wonderful. And the other thing was the language barrier for us Americans. I should say the pronunciation barrier for us America. The waitress did not understand the term blend, slush, and frozen for a margarita drink. It was repeated to her several times. No clue what we were talking about. We ran into this almost every day. And the 11th floor bar in the front of the boat had no breakfast or anything until 6PM. Coffee was only avaialble in the back of the boat. Very bad. We went the first night at 6PM or later for drinks and never again because the second night we didn't know it wasn't open at 5:00 PM for happy hour (duh!). Silly us. It takes two-three days to get the lay of the land. Again, the ship itself was ok for some things and uneven for others. I enjoyed my walks outside around the pool, but that had nothing to do with staff although Harvey, a waiter outside, was super nice and checked up on my step total. Most wheelchairs I've ever seen on a cruise. If I had trouble negotiating and/or locating my way around the ship, I can't imagine their plight. Embarkation and disembarkation were the best of our experience as cruisers. Super organized and done quickly, including even getting our pictures taken and all of that. Leaving on bus was very well done and we felt comfortable with that. Coming on board, they allowed our taxi to pull right up to the waiting group of staff members. Nice. You can't take the beauty of what we saw on the ship. SS had nothing to do with that. We did enjoy that part of it, but our experience with the staff was so uneven and weird (remember all four of us in our party felt the same thing, so it's not just the author) that we won't be back. If it wasn't for Bepin, Samuel, and Norbert, we might have settled for room service dinner. Read Less
8 Helpful Votes
Sail Date: February 2018
After reading earlier reviews we specifically asked Silverseas Uk for reassurance that this ship was indeed up to scratch, they said yes we would receive the normal 5 star luxury cruise experience..... basically they didn't tell the ... Read More
After reading earlier reviews we specifically asked Silverseas Uk for reassurance that this ship was indeed up to scratch, they said yes we would receive the normal 5 star luxury cruise experience..... basically they didn't tell the truth as it was anything but. Our $1000 a night suite had worn out soft furnishings and a heavily stained carpet that we avoided walking on with bare feet, the public room soft furnings were also worn and drab, a bit like a care home lounge. The menu choice was restricted to items that had not run out as they reduced stock pre refit which is where the ship will spend the rest of Feb 2018 in a dry dock....they even started to dismantle the ship days before we disembarked....art was removed leaving near bare bulkheads throughout the ship. Food quality was especially poor more like a cross channel ferry than a 5 star lux ship. Entertainment was dire. Staff acted like it was the end of term...which it was for many of them. Needless to say its back to Oceania and we will never trust Silverseas again. Read Less
1 Helpful Vote
Sail Date: December 2017
We were were encouraged to continue our explorations along Africa's East Coast because of a very favorable experience with Silver Seas on the Silver Cloud, along Africa's West Coast, 2015, Accra to Capetown. As land/sea world ... Read More
We were were encouraged to continue our explorations along Africa's East Coast because of a very favorable experience with Silver Seas on the Silver Cloud, along Africa's West Coast, 2015, Accra to Capetown. As land/sea world travelers of over 50 years, our global adventures have included 93 cruises on all types of ships, from basic to luxury. Traveling has become increasingly difficult, expensive, and even dangerous. But even with lowered expectations, our voyage on the Silver Spirit was extremely disappointing. The ship is scheduled for dry-dock enlargement in Feb. 2018, and it seemed as though staff on board had already shut down. Entertainment on board was very average, gym poor, single lecturer not to my taste, shipboard activities practically non-existent. Food was uneven,- occasionally excellent and sometimes both poor and chaotic. Service often was patronizing. Madagascar was cancelled because of the plague, but Mozambique Island was a dismal substitute. Tours were overpriced, but necessary because of the danger. Certainly, overcharging for virtually everything does not automatically make for a "luxury" cruise. Read Less
3 Helpful Votes
Sail Date: December 2017
I chose this trip because of the itinerary and Sil Seas reputation. We went to Abu Dhabi where were were looking forward to seeing the new Louvre; t it was closed on Monday when we arrived!!! Why weren't we told so that we could ... Read More
I chose this trip because of the itinerary and Sil Seas reputation. We went to Abu Dhabi where were were looking forward to seeing the new Louvre; t it was closed on Monday when we arrived!!! Why weren't we told so that we could have gone there from Dubai where we had two days to spend? Two of the five Gulf States were not worth a visit. BTW, Silver Seas should have specified just how "long sleeves' and "appropriate attire" were defined by the mosques. Several women were not allowed in, and I managed to buy long wrap just in time. The food on board was poor!!! The breads were stale, un-warmed and the same old same old every single night. Same old desserts at night as well. Service poor on deck 4 restaurant; we came in at 8 and ended up being 20 minutes late for the ten pm show. Voices of Silver Seas were good only with soloists or duets. Hypnotist was an insult!!! Lectures were uneven: the Indian father and daughter, especially the former, were difficult to understand (accent). Maldives where we landed was a dump. Disembarking took two hours; checking into Seychelles another three. Too late to do anything there. We should have spent several days visiting the beaches and the Botanical Gardens and skipped the Maldives and two of the Emirates. Drill inadequate; our room with hundreds others sent to the theatre instead of muster station. What if theatre was on fire or flooded??? Exercise balls in gym filthy; no elastic stretch bands in sight. Read Less
Sail Date: October 2017
We chose this cruise because is was rated so well and was a smaller cruise ship. With that we expected more individualized service. We did not find the service or the food to be remarkable in any way. The better meals were at the ... Read More
We chose this cruise because is was rated so well and was a smaller cruise ship. With that we expected more individualized service. We did not find the service or the food to be remarkable in any way. The better meals were at the restaurants that you had to pay extra to dine at. I am a vegetarian and basically survived on French Fries, Salad, and pizza for two weeks. They were not able to meet my vegetarian requirements. For dinner I was actually offered an omelet on several occasions. They didn't even have an omelet station for breakfast in the morning so I ended up with scrambled eggs (they were doused in butter). Nothing was made to order. I could do better in a diner or a fast food restaurant. It was so upsetting. The staff would apologize and vow to make changes but every meal was so stressful and no matter what I ordered they seemed unable or unwilling to prepare it. One night I asked for eggplant parmigiana without the cheese and they would not accommodate me saying it was already prepared. The vegetarian soups were often made with beef or chicken stock so I was not able to eat the soup. Every meal was an ordeal and it was so stressful. We would eat as many meals as we could off ship where we could easily find vegetarian options. We discussed the problem several times with the managers and they would apologize profusely but the same problem would exist at the next meal to the point that I was having anxiety attacks at the thought of going to a meal on the ship. I have been on Disney, Royal Caribbean, Norwegian, and Carnival cruise and all of these cruise lines were able to accommodate me sufficiently. Why, with 5 star chefs, were they not able to come up with decent vegetarian options is beyond me. I will admit there were several decent meals but it was always stressful and nothing that ever rated 5 star in my mind. My husband who is not a vegetarian thought that the food was good but not outstanding. I was just surprised that they were so unable to meet my dietary restrictions. We did meet wonderful people on the cruise but I did hear other people make statements that the food was not as good as it should have been. We were also disappointment in the excursions. We went on one and then cancelled the others because we were so disappointed. Several of our fellow cruisers walks out of the excursion tour because the tour guide did not speak English well and did not seem to have any real knowledge of the sights he was showing us. Read Less
3 Helpful Votes
Sail Date: September 2017
We went on a 7 day trip from Athens to Venice. This was a great itinerary with many wonderful stops. It was the main reason we selected this cruise. We thought the excursions were very good. We only booked the half day or shorter ... Read More
We went on a 7 day trip from Athens to Venice. This was a great itinerary with many wonderful stops. It was the main reason we selected this cruise. We thought the excursions were very good. We only booked the half day or shorter ones but we did do one everyday . We booked our own in Venice because Silversea wait listed us on the one we wanted. We thought that was unusual since we booked very soon after they became available. They told us it was available once we boarded but we already had paid for a different one online. The food was not amazing but fine.. We did not eat at any of the restaurants which required an extra fee. There is only one restaurant that does not require reservations out of all the dining options. The service was sporadic . At times it would be very good and at other times it seemed you were ignored. The entertainers gave it their all and we appreciated that. We had no problems with embarkation or debarkation. The biggest deal breaker for us was the cabin . The ship is said to be non-smoking . The hallway outside our cabin smelled of cigarette smoke the first day. By the third to fourth day , inside our cabin smelled like smoke, especially in the evening and through the night. We made several attempts to alert the staff. They sent personnel but they did nothing to change the situation. We found it unacceptable, especially being medical professionals ourselves, for a luxury cruise line to have cigarette smoke venting into a cabin and take no measures to rectify the problem. Overall,we will not choose Silversea again. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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