2 Helpful Votes
Sail Date: February 2019
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first ... Read More
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first order was to make reservations for dinner to our surprise ALL the Restaurant where book for the week we ended up having dinner at the same restaurant 3 times( The Grill ) and 2 times at la (Terraza), cabin was clean in perfect shape but above us was a restaurant " The Grill " so we had heavy noise until 11pm every night, next day we pick our tours and proceeded to reserve them to our surprise they where all book and all of them on waitlist, only one open up out of the five we selected. The port selection for this Itinerary was very poor except for St Barths & Tortola, I just don't understand how can a cruise line with this level make a stop in an Island like Rosseau, Dominica. Service on the ship was excellent but nobody went out of its way to assist or help beyond giving you the NO or you are on Waitlist.. Try to spend the on board credit on the Spa but with the same results it was book for the week and if an opening was available we will be notify, we where also unsuccessful, In General the ship felt very dull no activities at all, will not travel in SilverSea again. Read Less
Sail Date: December 2018
We chose this cruise because of the itinerary and the cruise line. We had sailed with Silver Sea's on the Spirit two years ago. Some things have greatly improved from our initial sailing. 1. Level of service was excellent from ... Read More
We chose this cruise because of the itinerary and the cruise line. We had sailed with Silver Sea's on the Spirit two years ago. Some things have greatly improved from our initial sailing. 1. Level of service was excellent from the pool waiters to our butler and cabin steward. The crew was very engaged in making sure you had whatever you needed to make the trip enjoyable. If you made a request for something, that person made sure you had it. 2. Food, unfortunately both quality and variety really fall short. We were on a 14 day cruise and the menu's in Atlantide (main dining room) and La Terazza hardly changed. By day 14 I did not even open the menu. The staff says the menu changes after a week, but what changes is maybe one appetizer selection or soup. The majority of the menu stays the same. The other problem is the quality of the food is varies. One night the entree may be delicious and a few nights latter the same choice not very good. This is especially true with the veal. There are several restaurants , which helps, but Silver Sea's still need to address this problem, because it is a problem. 3. Ship expansion. This really helped the flow of the ship. Restaurants are no longer crowded. Also, created more room around pool area which is nice. 4. Beds, the new mattress are very hard. They will put a foam topper on bed, if requested. Does help. 5. Dining time - Service is very very slow. It was not unusual for dinner to take 2 hours to complete. Long time between courses. 6. Entertainment - Shows now start at 10 pm (maybe because of the above). So we did not get to see any shows. They use to start at 9:30. Bottom line, if food is not your priority or you are on a short itinerary, the Silver Spirit is a good choice. The friendly staff and beautiful ship certainly was enjoyable. We also found that the afternoon buffet had a very good carving station and lots of variety. So we ate more at lunch and less at dinner and came home weighing the same. But for what you pay for this cruise, you should not have to make compromises. 7. Excursions - Gibbs Bay (Grand Turk) - swim with stingrays. Wonderful- swim with stingray is optional, but the beach is beautiful. Sailing St. Bart a little on long side and they do not serve lunch only snacks. Be careful, if you swim, current is strong. 4X4 Bridgetown - ride rough (yes I know its a 4X4), but also because the seats face into jeep - so you are having to turn to side to see front or back. Most sights not very interesting, don't need to see McDonalds or schools. Some beach stops beautiful. Rum Factory & Beach Tour (St. Georges) bring bug spray - mosquitoes are terrible. 8. Spa services are great had massage and manicure. Be aware tip is added to your bill though NOT STATED on spa menu. Would I sail again on Silver Spirit?- maybe Read Less
5 Helpful Votes
Sail Date: October 2018
Silver Spirit, Montreal to NYC. Have sailed too many cruises to list but over the past 12 months have been on Crystal and Queens Grill in Cunard. This Silver Spirit cruise was a return to Silversea having sailed on Cloud, Wind, Shadow ... Read More
Silver Spirit, Montreal to NYC. Have sailed too many cruises to list but over the past 12 months have been on Crystal and Queens Grill in Cunard. This Silver Spirit cruise was a return to Silversea having sailed on Cloud, Wind, Shadow and Whisper in the past (and had all very nice cruise on those other Silversea ships) Ship: Looks brand new, loved the cabin and and cabin bathroom. I found the ceilings too low on some decks and the ship really chopped up (a bit claustrophobic here and there). Some public rooms were too small to handle the ships passengers (Panorama) and some too large (Dolci Vida - which looks like an airport business class lounge). I'm still unsure about the new decor direction, it was really repetitive and kinda boring/cheap looking in some areas. Lighting was awful, in the dining rooms and la Terrazza were all lit like shopping malls. Also on the smaller ships La Terrazza was a beautiful space, on the Spirit, it looked like a mass market ships buffet restaurant. Cabins: Great, they were nicely updated, loved the bathrooms and our butler and cabin steward were tops. No complaints! Food: This is where Spirit falls and falls hard vs her competition. The non changing menus coupled with the new ipad ordering is a mess and will prevent me from sailing Silversea again. You are asked prior to every meal for your room number and name; super mass market. The ipads are slow and not flexible resulting in missed courses, incorrect orders, etc. The first night I never got my entree, was told kitchen was now closed and to order from Room Service, really? Second morning never got my breakfast, only or it to show up on day 7. Want your steak medium, order it rare was the given direction. I also hated the new slate type dishes in Atlantide, it felt like those dishes were all preprepared just waiting for your meat and sauce selection. All veal chops on the ship were inedible (even our waited guided away from ordering them). So in 10 nights, I had the same soup 5 times, same salad and three different steaks that all tasted about the same. Sad for a luxury line. Lunch in Atlantide was great, great daily menus and diverse food selection. We tried LaTerrazza, it was ok, I had the veal - bad choice. Silver Note was fun, but a one and done place. We cancelled LeDame as we didn't want to risk paying $240 for four of us to have the same dreary dinner food we had been having all week. Ports: We missed two and weather was awful, but thats not the ships fault. Its still a beautiful part of the world Service: Overall fine, but really a sense that there are rules to be followed, want a dish from next door? No. Would a bar server ever remember my room number or drink, Nope. Other passengers would let others know alternative menus were available, but never from the staff. 45 minutes between courses, yup...The whole experience felt too mass market compared to Seabourn or Crystal. We had fun thanks to the DJ and other passengers we met, always great meeting others. Since this seems to be the new direction for Silversea, I hope that they get guidance from Royal Caribbean or at least the cash they need to bring their experience levels back up to prior cruises. Read Less
8 Helpful Votes
Sail Date: October 2018
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a ... Read More
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a blizzard, Saguenay port was closed because of the weather, Baie-Comeau was closed because the dock was wrecked by the storm and it was rain, snow, sleet and fog in all but Newport RI. So I must give this trip two marks, overall trip a 2 while just the Silver Spirit a 8. I blame the weather 50%, myself 25% for booking a trip to Canada this late in the season and Silver Sea 25% for selling a trip this late. The attitude aboard the ship from Captain on down was it was too late in the season. The Ship: The Spirit looks like a new ship and just like the Muse in many places. She was very clean and organized with no problems that I encounter. The crew was great, service top notch. The unlimited internet and the interactive TV worked great. We were in cabin 1117, a new Silver Suite added when she was stretched. Great cabin in a great location. Very quite and right by the elevator and midships enough motion wasn’t a issue. Food: The Spirit now has the same restaurant arraignment as the Muse and the same room service. I really do not like the fact that the menus do not change at all in the evening in any restaurant, it gets very boring. Some will say they do change however after 23 days on both ships I have never seen a change, I also find the room service menu boring, almost like a Diner. I tried to get a lobster dinner, which is a special order, and just got the run around. I am really not impressed by the food. I never got a bad meal however there is no wow factor in any of it. I can not recommend SS to a foodie. Accitivies: For a ship with a very small stage their group did a great job. There were six singers who put on various shows, all very good. There was a three piece band which was OK along with a male and female singer who worked the lounge, also OK. I was surprised they didn’t bring in any guest acts. There was a lecturer onboard also. Overall I like SS but after trying them twice I just can’t get excited about their restaurant concept. I would sail them again however at their price point there are better options I believe. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this trip with 3 other couples for a luxury ship fall foliage tour; weather was mostly bad, but that is just bad luck. Excursions handled by the ship were poor to average and the entire experience was not quite what we had ... Read More
We chose this trip with 3 other couples for a luxury ship fall foliage tour; weather was mostly bad, but that is just bad luck. Excursions handled by the ship were poor to average and the entire experience was not quite what we had expected or paid for. The cabin was excellent and the food was very good as well. Service was a little spotty as the ship was completely full, but I still expected more attentive service; the best service was from the butler & room staff. The fitness center was very small & very disappointing; several people that were in there while I was working out made the same comment. We had a problem with the flight set up by the cruise line, and the issue was handled very, very poorly which put a bad taste in our mouths even before we finally arrived at the ship later in the trip. Overall the experience was not a 5 or 6 star one and was less than we had expected. Read Less
2 Helpful Votes
Sail Date: October 2018
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. ... Read More
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. The cuisine was mediocre in most restaurants. Atlantide and La Dame were fine as far as the level of cuisine offered, and we loved our meals there, however we found the offerings in the rest of the ship to be less than...not what we expected. Our cabin attendant was very sweet and accommodating. The luggage delivery was late, and not his fault, but we boarded the ship at 2 and didn’t receive our luggage until after 6...beyond annoying. Also, we are used to the service level of Azamara where any food or drink wish was taken care of immediately. We didn’t get a bottle of Ketel One for our room for 2 days. And the level of in room cuisine was also mediocre and almost always cold. The only ports worthwhile were Montreal, Quebec City, Bar Harbor and Boston. The others were boring and lackluster. Silversea should consider paying the higher cost of a longer port stay in the other ports allowing for more time for exploration. Saguenay, Sydney and Baie Comeau didn’t have much to offer, unless you paid for an excursion. I will say the service in the restaurants was excellent. The staff is well trained and very accommodating, friendly. It’s just what they’re serving that we found challenging. We wouldn’t book another cruise on Silversea. Read Less
3 Helpful Votes
Sail Date: October 2018
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ... Read More
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ratio. In addition, a wheelchair cabin was available, with business class airfare at a lower rate! My sister and I were excited to book this trip for the 4 of us. The cost was high but we wanted our parents to have a first class holiday!! Unfortunately, even before we got on the ship problems began to occur. Some of the major issues were: 1. A 45 minute plus wait at the airport STANDING at the Silverseas kiosk for the shuttle to arrive. (We were told it was a 5 minute wait). Once the bus did arrive we found that there were 8+ steps up to the seating area of the bus. There is no way my mother who is in a wheelchair could handle 5 steps let alone 8. 2. The wheelchair cabin was not well suited for my mothers disability needs. The counters were curved, the toilet too low and so difficult to flush. In addition, the mattress sloped down the sides. Each day was a challenge. My mother found the cabin so uncomfortable, she wanted to leave and go home. To make matters worse, after a few days, the toilet started to smell 3. The port in Montreal was changed and we were not notified. My other sister and family were coming on-board in Montreal, but their visit was cut short because they went to the port in Old Montreal which was the address in the pre-cruise info. 4. We understood 2 ports were tendered, but it turned out to be 3 tender ports 5. The ship got into the New York port late, we had to do a mad rush to get a taxi to JFK as if we went with the transfers we would have missed our noon flight. We made the flight with 2 minutes to spare, but the rush was so stressful and tiring for all of us. It was not all bad, we enjoyed most of the meals. The Arts Cafe had fabulous coffee, sandwiches and little salads. The restaurant servers gave excellent service. Silver Note, La Terraza, Indochine and Atlantide had great menu items, we just wished there were different menus each night. The ports were enjoyable in most cases. Quebec city, Boston and Halifax were most enjoyable. We would have liked to have Maine lobster in Bar Habour, but could not as this was a tender port. We traveled on many different cruiselines, Viking does a much better job with disabled customers and Crystal seems to have better cuisine. Silverseas has many good itineraries and excellent service, but needs to improve its care for customers with special needs. Read Less
6 Helpful Votes
Sail Date: August 2018
We wanted to cruise the Baltic in August 2018 and looked for the most luxurious line. To start on a positive note, the suites were beautiful, clean and spacious. TV programming, including movies was excellent. Internet was fair, but ... Read More
We wanted to cruise the Baltic in August 2018 and looked for the most luxurious line. To start on a positive note, the suites were beautiful, clean and spacious. TV programming, including movies was excellent. Internet was fair, but only after purchasing the 'premium' version at some $ 150, the type of nickel-and-diming that we did not expect. Shore excursions were good, but very expensive. The cabins of most of our group members were very noisy and shaking, especially when the ship was moving. This is something we never experienced before (and we are seasoned cruise guests). This did impact our sleep negatively.. The handicapped facilities were so-so, no handrails on toilet. Food.. La Terrazza was fine, although the 'free' red wine was disappointing Spaccanapoli.. If we would come across pizza like that, we would walk away. Same for the burgers at the grill. Horrible. Indochine was fine, and so was Seishin ($ 40 per person additional) Also, frequently, restaurants were not able to seat us (we were a party of 12). At Seabourn, this never happened. Changes to menu items were usually not possible, let alone waiting staff remembering what guests liked (like, again, at Seabourn) Our cruise with Silversea was satisfactory, but not the best value for money. We will not return. Read Less
4 Helpful Votes
Sail Date: August 2018
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage ... Read More
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage delivery was strange. Two bags quickly came to cabin, but a hour later two were still missing. Went looking and found both in the hall - one near our cabin, the other several cabins away. No crew doing anything with them. Dining was generally very good. However, almost every time we asked for red wine, we were handed the wine list instead of being offer complimentary house offerings. We did buy premium wines, but left with feeling wait staff was trained to push paid wine over included wines (which were often very good). A cheap touch that mared otherwise fine dining. Aside from the wine thing, the wait staff was terrific. Cabin was excellent, well-appointed, and very comfortable. Butler and cabin attendant were superb. Shore excursions were OK. I think they failed to meet extraordinarily high expectations set by things our friends had said about their trips. Glad to have seen the Hermitage, but found being in there with mobs of people too much. Literally found some rooms so packed it was hard to breathe. I guess that’s they way that place is, but it was a miserable experience. Shore excursion staff not much help - lacked options - to help us change during the cruise. Their knowledge of the excursions seemed to be limited to what was printed in the books we were given. Expected greater knowledge. If we were do this again, might be inclined to arrange shore tours on my own via A&K or some similar outside group. That said - Nadia and Daria in St. Petersburg and Andrei in Tallinn were excellent guides. Disembarking went very smoothly. I realize flipping the ship in a few hours for new passengers is an all-hands-on-deck job, I might suggest allocating a few staff to offer coffee or drinks to passengers sitting in lounges for a couple of hours between the time we had to be out of our cabins and leaving the ship. Would I go again? Not likely to repeat any cruise I’ve taken. Read Less
2 Helpful Votes
Sail Date: July 2018
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of ... Read More
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of a buffet without someone offering to carry your plate to the table. It is hard I expect to keep up with 600 passengers vs. 350. Food for the most part was excellent and our cabin butler and maid were excellent. The downside of this cruise was primarily new, small city ports for the liner and they had not much to offer. Because they are not regular cruise stops, they don't have professional guides. We had 2 nice excursions and one amateurish one. Don't want to pay $129 per person to be bored. My siblings had even worse experiences than we did with several bad excusions. SS needs to send an advance team to new locations to really vet the places. Very good sushi for lunch in the Japanese restaurant. We ate at both paid evening venues, La Dame and Senshi (sp?), and would skip those in the future. La Terraza and the Alantide are fine. Indochine I liked but my wife was not impressed. The Grill is very good. One nice thing about the larger ship... you barely feel the waves. Very smooth. The one thing that was missing was a self serve coffee / cappuccino bar for early risers. They had that on the small ships observation deck. Not on this one. Either get room service or wait till 6.30 to get coffee in the Arts Café. Entertainment: the glee club members have excellent voices, but the shows are way over produced. Too much glitz and dance and very non-stop busy. We preferred the trios and the guitar / piano duos. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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