Sail Date: September 2018
We picked this cruise to celebrate our 75th and 80th birthdays! It was the perfect venue. My husband has mobility issues and the size of the Silver Spirit was manageable for him. The staff was outstanding in assisting him with the shore ... Read More
We picked this cruise to celebrate our 75th and 80th birthdays! It was the perfect venue. My husband has mobility issues and the size of the Silver Spirit was manageable for him. The staff was outstanding in assisting him with the shore excursions. Our butler was very attentive and we enjoyed the daily breakfast in our stateroom complete with tablecloth and the finery of a hotel. The food is absolutely superb. The restaurants and menu selections are extensive and a culinary delight. We didn't pass up breakfast, lunch or dinner. We ate too many desserts! The entire crew is courteous and efficient and made our voyage delightful. Our suite was decorated with happy birthday balloons and we each received a fabulous, individual cake. The smooth sailing took us to ten destinations filled with beautiful venues and historic sites. All expertly described by the tour guides. Three on shore lunches were indeed a delight! Read Less
1 Helpful Vote
Sail Date: September 2018
We decided to cruise with 7 other friends in our community and always had this itinerary on our ‘bucket list’. The newly renovated ship and its size and amenities seemed to fulfill our requirements.Pre-cruise contacts with Esther Paine ... Read More
We decided to cruise with 7 other friends in our community and always had this itinerary on our ‘bucket list’. The newly renovated ship and its size and amenities seemed to fulfill our requirements.Pre-cruise contacts with Esther Paine from Silverseas were excellent, and we embarked with high expectations for personalized service. Pre-planning of excursions and dining reservations went smoothly with web site. The arrival of the trip diary and luggage tags confirmed this.We had our own pre-arrival and hotel plans, but once we arrived at embarkation port, Silversea took over and we had smooth quick, transition. The cabin was perfect for us, impeccably clean with great service from our butler and porter.Everyone on board ship was smiling, curteous and so willing to serve us! We had anticipated use of the cabin bar, but found that there was constant offering of any liquors mixed drinks, wine, and specialized coffees in so many venues, that we failed to even open one of our bottles of liquor. Being able to freely move about the ship with our abundant choices in restaurants for breakfast, lunch or dinner, or in-between, (or have breakfast room service) allowed us to savor so many different cuisines, that we cancelled our reservation in La Dame.We were never disappointed in Indocine, Atalantide, or LaTerraza. Wine stewards and servers always tried to please us with choices. We were never able to fully take advantage of late-night entertainment, since the 10PM starting time was prohibitive. We enjoyed the ‘cultural’ lectures by Corey Sandler and would suggest more of the same. The guides on our shore excursions were excellent, especially in Saguenay, Sydney,(walking tour) and in extended PEI tour. We were so disappointed that the Fabuleuse performance was cancelled due to poor reservation sign-up, but S/S did not advertise it properly! Triois Rivieres was disappointment, and was not a good investment. Didn’t find anything of interest in Bar Harbor either. Cultural excursions in Boston might include art museums.. we planned our own and used cab service. Our experience persuaded us to sign on for another cruise next year. Read Less
3 Helpful Votes
Sail Date: September 2018
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We ... Read More
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We literally wandered around trying the street to find our bus - again NO ONE from Silversea was there to assist this operation. Bus driver admitted he was not familar w/ streets of NYC. He refused to take passengers to their terminal besides terminal B at LaGuardia. I was forced to gather all my luggage abd walk through the airport terminal w/ my luggage trying to find a transit bus to transport me to the Delta terminal at LaGuarda - terminal D. It was a total mess - many passengers were visibly upset. This was excusable on the part of Silversea - you had our money and now we were less than human. Someone from Silversea should be TERMINATED for this toal lack of civilty and service. Many people on the bus voiced the consensus opinion that this will be our last cruise because of the fiasco in NYC. As a trained PH.D. ethicist all the people on the bus to Laguardia should receive financial compensation for the disgraceful behavior we were treated by Silversea. We were viewed as cattle who did not to be treated as a human being.I would gladly talk to some representative, but doubt my opinion matters. You failed to make this cruise memorable by the manner you treated people disembarking the ship in NYC. Shame on Silversea!!! Read Less
4 Helpful Votes
Sail Date: September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
1 Helpful Vote
Sail Date: September 2018
Silversea cruises always exceeds expectations and this North Atlantic crossing was no exception. While we had done southern crossings of the Atlantic in the past, this was a new adventure - London to New York with intermediate stops in ... Read More
Silversea cruises always exceeds expectations and this North Atlantic crossing was no exception. While we had done southern crossings of the Atlantic in the past, this was a new adventure - London to New York with intermediate stops in Ireland, Newfoundland, Nova Scotia, Boston, and Newport. Due to storms in the Atlantic, the captain opted to take us further north, which resulted in smooth sailing. Unfortunately, the weather was not as cooperative (one of the few things Silversea does not control) and we had unusually cool, overcast days and more rain than anticipated. We previously sailed on Silver Spirit but this was the first time since the stretch. The changes we wonderful -- the Arts Cafe for coffee and light bites, the new pan-Asian restaurant, and the new main dining room. One thing we especially enjoy about Silversea ship design is the fact that one is never forced to walk through the casino to get from place A to place B and the Spirit was no exception. The public rooms sparkle after the face lift and there are numerous small group seating options. These encourage making new friends and this trip was no exception. Our fellow passengers were globally diverse -- UK, Germany, Australia, Canadian, US, etc. Our suite was an oasis. We opted for a classic veranda suite on this cruise. It was tastefully decorated with plenty of space. The bathroom features both a full size tub and a separate shower. The living area has a small sofa, separate chair, and coffee table (that rises for in-suite dining). The walk-in closet provides ample storage space and helps keep the suite free from clutter. At embarkation our butler stopped by to confirm our choice of refreshments and thereafter the fridge was stocked with our preferences. The service and cleanliness were impeccable. Silversea planned a myriad of inside activities for guests - enrichment lectures, dance classes, cooking demonstrations, informal language classes, team trivia, etc., which were especially welcome given the weather. This particular cruise also had a bridge theme as well as being an Ecole de Chef cruise. The dining was excellent. We frequently dined in La Terrazza, which specializes in Italian food, and found it excellent. At lunch, it also features a great buffet with different salads, sushi, hot foods, a carving station, a pasta station, and a stir fry station. There is a dedicated Japanese restaurant and well as a Pan Asia restaurant - both were excellent. The former main dining room is greatly improved as "Atlantide" with a smaller size, new interior design, and diverse menu. La Dame, while still excellent, seems to have slipped just a little. At dinner the ship also features "Hot Rocks" -- cooking on volcanic rocks and a new Pizza restaurant - both of which are outdoors. No matter which dining venue we opted for, the food was delicious and the service excellent. Also of note with respect to dining, notwithstanding the weather, Silversea maintained the outdoor dining options, but, always considering the guest's comfort, they erected plexiglass barriers to block the wind and turned on the overhead heaters -- resulting in a comfortable place to dine outside. Given less than ideal weather, we decided to use the cruise to recharge our batteries and it was a wonder place to do that. We find the Silversea experience to be outstanding and have two more cruises already booked -- although we have opted for warmer climates for the next two. Read Less
2 Helpful Votes
Sail Date: September 2018
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful ... Read More
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful so, be prepared. We loved the cruise just the way it was. The itinerary was excellent, considering the geography and that this was essentially a re-positioning voyage. We got to see a lot of Canada that we've not seen before including Halifax NS which was charming. Would have been nice to spend a bit more time in Boston and Newport, RI This ship has been recently refurbished and lengthened. The refurbishment was par excel-lance, the suites were very well appointed and up to date. The public spaces were fabulous and encouraged congeniality and friendship. The lengthening? Not so much, since it put more passengers aboard which I can do without. (Prefer the Wind and Cloud) On Silversea there is a 'no-tipping' environment but in the past (this is our 8th Silversea cruise) there was always some people who deserved extra consideration for going the extra mile. On this trip, the service was outstanding on EVERY level and honestly, with the exception of the bartender, Albert, I couldn't distinguish enough to single out any others. The one advantage of the lengthening is the added variety in the dining options. There's something for everyone and the food was uniformly outstanding. It seems that the standard beverage offering has been cut back, the wine list needs some tweaking and there was no deviation from the standard liquor offering despite an advance request. It didn't used to be that way but, it was all good anyway. If you are thinking about bringing young ones, this isn't the cruise line for you. There was a lot of gray hair aboard, including mine. Read Less
1 Helpful Vote
Sail Date: September 2018
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La ... Read More
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La Terrazza was good but not as excellent as main restaurants. Another was wine. Their selection of included wines was excellent and if you prefered one they would go get it. Service: unlike some comments we were served quickly and competently. The wait staff and wine stewards bent over backwards to make us happy. Maybe the Transatlantic cruise has a higher ratio of crew to passengers, but we were overwhelmed with the quality of Silversea on this cruise. Entertainment has been also been rated poorly. The Silversea Singers were 6 young and very talented singers who included opera singers and jazz singers and all could dance. They put on a charming and highly entertaining show evry night. Cruise director Moss is excellent and if he is on your cruise you will be assured of a fun time! Read Less
Sail Date: September 2018
the only luxury cruise with a reasonable single supplement. really luxurious even with multiple on-shore glitches (bad delivery to airport, delayed pickup from airport, inexplicable delays in guests admissions). In over 5o cruises ... Read More
the only luxury cruise with a reasonable single supplement. really luxurious even with multiple on-shore glitches (bad delivery to airport, delayed pickup from airport, inexplicable delays in guests admissions). In over 5o cruises this was the best food ever. The alternative, no fee restaraunts rival any anywhere for flavor, and presentation and Seishin was well worth the extra charge. The cruise director was as good as they come. He seemed to delight in running programs, especially the very well attended, Jeopardy. The future cruise consultant overcame handicaps to book me. Tthe ports were easy on easy off with no waiting. embarkation and debarkation went without a hitch except for the transportation part. Even tendering was no trouble. I am a solo traveler. We were assigned both dance hosts as shepherds. They were kindd and attentive and made sure we danced when we wanted and never had to eat alone, making multiple reservations where necessary. All-in-all a most satisfying trip. I have 3 more booked. Read Less
Sail Date: September 2018
Enjoyed the whole Silversea experience. But they MUST attend to the internet issue. Cabin was excellent so was service. Menu not changed very often which was disappointing. Ship had unexplained juddering at speeds above about 15 knots. No ... Read More
Enjoyed the whole Silversea experience. But they MUST attend to the internet issue. Cabin was excellent so was service. Menu not changed very often which was disappointing. Ship had unexplained juddering at speeds above about 15 knots. No relationship with sea conditions. Maybe caused by the recent lengthening. Was a bit unpleasant at times. Crew were almost all very obliging and cheerful. I would put our experience on Silver Spirit a little below Crystal. The entertainment was not as good as expected. The amplification of singers and instrumentalists was way over the top and spoiled the effect of good musicians. Not everyone is as deaf as the amplification suggested. These various negatives have prevented me from giving our cruise a top rating. By far the most serious matter was the appalling internet service. We hope to sail on Silversea again but would not do so unless this problem is fixed. Read Less
Sail Date: August 2018
The itinerary and the suite determined our choice criteria. We were disappointed in the food. While it was incredibly presented. The quality and portion size were very average or just par. The service everywhere was fantastic, as was ... Read More
The itinerary and the suite determined our choice criteria. We were disappointed in the food. While it was incredibly presented. The quality and portion size were very average or just par. The service everywhere was fantastic, as was everything but the food. They would have receptions where the alcohol was plentiful but not serve food or you would see a few trays get passed that were consumed well before they got to you. It seemed stingy and surprising given we have only been on one other luxury cruise and never experienced the food being so guarded and ordinary. The spa staff were incredibly, Had one of the best massages ever. The fitness instructor was average but certainly good enough for a cruise. Entertainment was very good but didn't start until 10 pm which after a full day sightseeing was too late so consequently we only went to 1 show. It was excellent though. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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