Sail Date: October 2018
Choose this cruise for the fall colors and Ports it was going to. The wait staff, Bar and room staff were absolutely wonderful. There were lots of restaurant choices and all the ones we went to were great. The Spa was also very good and ... Read More
Choose this cruise for the fall colors and Ports it was going to. The wait staff, Bar and room staff were absolutely wonderful. There were lots of restaurant choices and all the ones we went to were great. The Spa was also very good and the service was great. The transfer from the Hotel to the ship was anything but smooth and organized. The people in charge had no organizational skills what so ever. Very very disorganized. Going trough immigration in Bar Harbor was also a major cluster disaster. What was on the daily sheet was not the same as the people in the halls. Very confusing and totally dis organized. And then there was getting off the ship. If we though the other times were bad we had no idea that getting off the ship was going to be worse. The colored tags on the bags made no difference in how the hole process was going on. The excuse was the we were late on the account of wind. I can't see how you can blame stupidity and no organizational skills on the Wind. I was very disappointed in the way things were handled. Not at all up to the Silver Sea Standards we have Been accustom to. I sure hope you get your act together in the future. Not sure at this time if I will go back with Silver Sea may have to try some other's. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this trip with 3 other couples for a luxury ship fall foliage tour; weather was mostly bad, but that is just bad luck. Excursions handled by the ship were poor to average and the entire experience was not quite what we had ... Read More
We chose this trip with 3 other couples for a luxury ship fall foliage tour; weather was mostly bad, but that is just bad luck. Excursions handled by the ship were poor to average and the entire experience was not quite what we had expected or paid for. The cabin was excellent and the food was very good as well. Service was a little spotty as the ship was completely full, but I still expected more attentive service; the best service was from the butler & room staff. The fitness center was very small & very disappointing; several people that were in there while I was working out made the same comment. We had a problem with the flight set up by the cruise line, and the issue was handled very, very poorly which put a bad taste in our mouths even before we finally arrived at the ship later in the trip. Overall the experience was not a 5 or 6 star one and was less than we had expected. Read Less
1 Helpful Vote
Sail Date: October 2018
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The ... Read More
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The only downside to the entire trip was the tenders. The tenders on two occasions caused tours to be cut short, both times the scheduled departure from the ship was delayed almost an hour. The most annoying being Newport, we were scheduled to tour the Vanderbuilt mansion, but had to cut it short to get back for the final tender. Other than the tenders, every other aspect of the ship, crews and food was excellent. I will be sure to check any ports in the future that require tenders, especially if they are as expensive as the Vandebuilt one. If there is a tender I definitely will not pay to get off the ship. Read Less
1 Helpful Vote
Sail Date: October 2018
The 5 stars are for the cruise only. The pre and post cruise services are definitely the weak link. We had booked transfers through Silversea. No one was waiting at the airport as we had been told. We dragged our luggage all over the ... Read More
The 5 stars are for the cruise only. The pre and post cruise services are definitely the weak link. We had booked transfers through Silversea. No one was waiting at the airport as we had been told. We dragged our luggage all over the airport on a wild goose chase until we found the transfer company. The pre-cruise night at the Intercontinental was a nightmare. Check in was very difficult, the fire and evacuation at midnight was handled terribly by the hotel, having our luggage picked up from our room by the transfer service in the morning was a 3 hour process. The Silversea hotel representatives were no help at all. Once we got to the port, everything changed. Embarkation was quick and easy. Our veranda cabin was perfect. Our cabin was in the “stretched” section with a nice big shower only. We loved everything about our cabin. Our butler Raphal and room attendant Larry took great wonderful care of us. Raphal even made sure we always had distilled water for my husbands cpap. Since they knew I liked champagne, they always had a chilled bottle ready for us. We tried all of the restaurants and enjoyed the food, wine, and especially the excellent service. La Dame was a very memorable meal for us! The destination speaker Corey Sandler was so informative and his tips added a lot of enjoyment to each of our stops. We enjoyed Quebec City, Bar Harbor, Boston, and Newport the most. The cruise down the Saguenay River was stunningly beautiful. It would have been nice to skip the smaller ports and have overnights in some of the nicer ports. The weather was awful due to the hurricane remnants and it was so nice to come back to our warm cozy cabin after being in port all day. We were very late arriving in New York City. Again, once off the ship, the transfer services were a mess. They took a long, out of the way route to the airport and they didn’t know which terminals were where. Many people missed their flights. We ended up getting off at one terminal and walking well over a mile to the correct terminal. If we cruise with Silversea again, we will book our own flights and hotel. Read Less
2 Helpful Votes
Sail Date: October 2018
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. ... Read More
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. The cuisine was mediocre in most restaurants. Atlantide and La Dame were fine as far as the level of cuisine offered, and we loved our meals there, however we found the offerings in the rest of the ship to be less than...not what we expected. Our cabin attendant was very sweet and accommodating. The luggage delivery was late, and not his fault, but we boarded the ship at 2 and didn’t receive our luggage until after 6...beyond annoying. Also, we are used to the service level of Azamara where any food or drink wish was taken care of immediately. We didn’t get a bottle of Ketel One for our room for 2 days. And the level of in room cuisine was also mediocre and almost always cold. The only ports worthwhile were Montreal, Quebec City, Bar Harbor and Boston. The others were boring and lackluster. Silversea should consider paying the higher cost of a longer port stay in the other ports allowing for more time for exploration. Saguenay, Sydney and Baie Comeau didn’t have much to offer, unless you paid for an excursion. I will say the service in the restaurants was excellent. The staff is well trained and very accommodating, friendly. It’s just what they’re serving that we found challenging. We wouldn’t book another cruise on Silversea. Read Less
2 Helpful Votes
Sail Date: October 2018
Having recently sailed on Regent Explorer and Seabourn Encore, we wanted to return to Silversea and try out the “new” Silver Spirit. We were not disappointed. We had a lovely trip from Montreal to NYC on the Spirit. The weather ... Read More
Having recently sailed on Regent Explorer and Seabourn Encore, we wanted to return to Silversea and try out the “new” Silver Spirit. We were not disappointed. We had a lovely trip from Montreal to NYC on the Spirit. The weather didn't cooperate, thanks to the remnants of Hurricane Michael, but the fall colors were spectacular, even in the rain! The ship itself is lovely and comfortable, and the newly refurbished/created lounges and restaurants are beautifully done. The food was delicious and nicely presented. We prefer a “main dining room”, and took most dinners in Atlantide- beautiful room, super service. The menu never changed, which became quite repetitive by the end of the trip. We enjoyed our dinners at Silver Note with its striking presentations, and the Italian fare at La Terraza as well. Our newly redone cabin was spacious and comfortable as well (the huge sink in the bathroom was an odd and awkward choice). Service throughout our trip was top-notch: gracious, friendly and prompt yet not obsequious. The crew was extremely courteous and helpful to my mother, who used the wheelchair we had rented more than expected on this trip. The stretching and refurbishment of the Spirit are a big success! We had a great time aboard ship and in port. The hiccups came at the beginning and the end of the trip. I'll start at the end. Disembarkation in NYC was a nightmare. For some reason, while we had been right on time up to our berth in Midtown, something happened which necessitated the ship to be turned around before docking, resulting in a 90 minute delay. Needless to say, the crowd gathered in Dolce Vita was restless, and the lack of information didn't help the situation. When we did make our way off the ship to claim our luggage, there was no personnel to assist as it was all hands on deck to just get the bags off the ship. With my mother in a wheelchair, I finally found a cart and we made our way to the buses to the airport, to find total chaos. It was the blind leading the blind, and the "Silversea" personnel directing traffic were, forgive the pun, at sea...not good when people are trying to make connections across town. We eventually made our way onto the bus, and did make our flight. I'm sure others weren't as lucky. I heard a lot of very negative comments about the way the disembarkation was handled, which put a damper on an otherwise great vacation. Our trip also began with some chaos. We opted for the pre-cruise night at the InterContinental. The fire alarm and subsequent evacuation of the hotel were NOT part of the package. The activity was handled very poorly, and I’ve expressed my concerns to both the hotel and Silversea. I know that Silversea doesn't control what the hotel does, but they need to know what's going on in the properties they use. May you never have a similar experience! Happy sailing! Read Less
3 Helpful Votes
Sail Date: October 2018
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ... Read More
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ratio. In addition, a wheelchair cabin was available, with business class airfare at a lower rate! My sister and I were excited to book this trip for the 4 of us. The cost was high but we wanted our parents to have a first class holiday!! Unfortunately, even before we got on the ship problems began to occur. Some of the major issues were: 1. A 45 minute plus wait at the airport STANDING at the Silverseas kiosk for the shuttle to arrive. (We were told it was a 5 minute wait). Once the bus did arrive we found that there were 8+ steps up to the seating area of the bus. There is no way my mother who is in a wheelchair could handle 5 steps let alone 8. 2. The wheelchair cabin was not well suited for my mothers disability needs. The counters were curved, the toilet too low and so difficult to flush. In addition, the mattress sloped down the sides. Each day was a challenge. My mother found the cabin so uncomfortable, she wanted to leave and go home. To make matters worse, after a few days, the toilet started to smell 3. The port in Montreal was changed and we were not notified. My other sister and family were coming on-board in Montreal, but their visit was cut short because they went to the port in Old Montreal which was the address in the pre-cruise info. 4. We understood 2 ports were tendered, but it turned out to be 3 tender ports 5. The ship got into the New York port late, we had to do a mad rush to get a taxi to JFK as if we went with the transfers we would have missed our noon flight. We made the flight with 2 minutes to spare, but the rush was so stressful and tiring for all of us. It was not all bad, we enjoyed most of the meals. The Arts Cafe had fabulous coffee, sandwiches and little salads. The restaurant servers gave excellent service. Silver Note, La Terraza, Indochine and Atlantide had great menu items, we just wished there were different menus each night. The ports were enjoyable in most cases. Quebec city, Boston and Halifax were most enjoyable. We would have liked to have Maine lobster in Bar Habour, but could not as this was a tender port. We traveled on many different cruiselines, Viking does a much better job with disabled customers and Crystal seems to have better cuisine. Silverseas has many good itineraries and excellent service, but needs to improve its care for customers with special needs. Read Less
Sail Date: September 2018
This was our second cruise with Silversea, and we loved it equally as much! The ship was renovated earlier in the year, so the cabin was state of the art. It was especially helpful to have a bedside electrical outlet for my C-Pap machine. ... Read More
This was our second cruise with Silversea, and we loved it equally as much! The ship was renovated earlier in the year, so the cabin was state of the art. It was especially helpful to have a bedside electrical outlet for my C-Pap machine. And USB ports for charging devices was a plus. The bathroom is so spacious and the shower beats mine at home, with its instant hot water! The bed was so comfy that we slept well every night. We ate at all of the restaurants sans one. The food was beyond fabulous, interesting and beautifully presented. Our butler and room attendant were both very kind, attentive, and caring people. We enjoyed the excursions, which were varied and interesting. My top three: The smaller ship makes for a more intimate vacation, the attentive and caring staff, who appear to never have a bad day; and no 'little darlings' on board! Read Less
Sail Date: September 2018
We took this cruise because of the time. The ship was great! The cabin was wonderful! The Butler was special! Most of the meals were wonderful. Our dinners were really made wonderful because of Karolina, the head wine steward. She was a ... Read More
We took this cruise because of the time. The ship was great! The cabin was wonderful! The Butler was special! Most of the meals were wonderful. Our dinners were really made wonderful because of Karolina, the head wine steward. She was a delight! Breakfast was not up to par. The service at breakfast was VERY slow! Painfully SLOW! The shore excursions were lacking! It appeared that the ship wasn't aware of how poor some of the excursions were. The walking tour at Trois Riveres was so bad that most people left the tour before it was 1/2 done. The tour at Syndey, walking tour, was also way below par! Again, many of us left the tour & went on our own. The gift shop was the worst I have ever seen on a ship. (This is our 8th cruise). The gems were (some) lovely but the prices were extremely inflated. This is the first time we haven't purchased something from a ship gift shop. It lacked things were that would be needed on a trip, I.E. a hat, a sweatshirt, a poncho for the rain, a scarf, etc. Would we go again? Never on this itinerary! Never to stop in Syndey, Canada. Why do you stop there? There is absolutely NOTHING worth seeing or doing in Sydney! When we disembarked in Montreal it was a free for all! VERY UNORGANIZED. It was cold, rainy and windy. Some of us were left to fend for ourselves in the elements. We finally found someone to help with our luggage & paid him for his help. It was much appreciated. We took the tour of Montreal, again, not up to the Silverseas standards. When we arrived at the Montreal airport it was once again a free for all. Very disappointing. On another note, the hotel in New York, The Parker is also below the expected standard for Silverseas! Read Less
Sail Date: September 2018
Embarkation from NYC was fabulous. We arrived in the city a few days early and enjoyed our time there. The ship is clean, well maintained, and attractive. Our cabin was the same. Roshan and Aaron were fantastic at their duties, always ... Read More
Embarkation from NYC was fabulous. We arrived in the city a few days early and enjoyed our time there. The ship is clean, well maintained, and attractive. Our cabin was the same. Roshan and Aaron were fantastic at their duties, always friendly and happy to comply with our requests. We enjoyed most of the dining rooms although we did not go to LaDame because of the upcharge. I can't praise the cruise director, Jimmy, enough. His sense of humor and accessible demeanor made the trip very enjoyable. (I still can't get over the trivial pursuit answer of "The Bodyguard.') As for entertainment, I'd have to say I enjoyed the guitarist most of all. His music selections were ideal and his talent shone with each performance. The other entertainers were quite fun, talented, and friendly. I think my one negative comment would be the need to choreograph the shows more professionally. Now, to the ports. I feel that the Trois Rivieres port could have been omitted and more time spent in Quebec City. The rest of the ports each offered sights and information that were beneficial and enjoyable. As for the shore excursions, the tour guides were fabulous. Each had wonderful senses of humor and their enthusiasm for their home towns was quite apparent and much appreciated. We did not travel with children. Actually, we saw no children on the ship. Of course, it occurred after the start of school. I would return to Quebec City; in fact, we did just that after we disembarked. As for the other ports, none stand out as places to return. That being said, keep in mind that we had already been to Newport and Boston more than once. All in all, we had a fantastic trip. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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