6 Helpful Votes
Sail Date: October 2016
For our first cruise we selected SilverSea based on reviews we'd seen on a lot of sites, but specifically Cruise Critic, plus recommendations from friends who had sailed with Silversea before. We selected this 7 night cruise because ... Read More
For our first cruise we selected SilverSea based on reviews we'd seen on a lot of sites, but specifically Cruise Critic, plus recommendations from friends who had sailed with Silversea before. We selected this 7 night cruise because we were spending a few days in Tuscany prior to departure and Rome was a great embarkation point for us. In addition, we liked the idea of sailing north through the ports selected for this voyage, ending in Barcelona. We found our itinerary to be a little daunting, as we visited numerous Tuscan towns over 4 - 5 days and then spent a full day with a guide in Rome. Yet, the Rome Cavalieri hotel that SilverSea used was fantastic, in every way. Comfortable room, excellent dining, and a great location, not to mention their fantastic service attitude. Regarding the cruise itself, first we found SilverSea's organization to be incredible. Just the act of getting so many people organized and bused to and from the ship was a challenge that they've definitely figured out how to navigate. Onboarding was easy and even the initial muster drill was a bit of a lark. Onboard, the organization continued to be excellent with most questions a traveler would have being answered before you even asked. Our Veranda Suite was roomy and comfortable, and the service provided by our butler and the maid were timed perfectly and delivered with, again, great attitudes. Point in fact, we found the attitude of all staff members on the Silver Spirit to be enthusiastic and pleasant. Food in the restaurants was excellent. We visited all the normal, standard restaurants (La Terraza, The Restaurant, The Pool Grill), as well as Sheishin and La Champagne. One suggestion might help and that would be to expand the menu at the pool grill. It seemed a bit limited, although what was offered was normally very good. Ports of call were interesting. As this was our first cruise we only chose to use the "included" excursions and realize now that we might have enjoyed being off ship better if we had chosen some more select outings. The standard excursions began rather early in the day for us and were really dependent on the quality of the local guides and some mediocre listening devices. In our case, several were mainly average and one, at Porto Mahon, was outstanding. A suggestion for Silver Sea might be to schedule one or two of the included excursions a bit later in the day. One other comment on the excursions. In one instance we had chosen "Medieval Lucca" as our excursion. Unfortunately, on the day we visited the annual Comics & Games Festival was being held in Lucca, which caused the city to be overrun by costumed characters and limited our ability to see the town. I do know that one tour group was given the option of leaving and visiting Pisa instead. In another instance, we visited Monaco and Monte Carlo on a day that the Banks were closed, as were many of the local shops. I'm sure SilverSea was aware of these two situations and might have offered options in advance. Overall, however, we still think this was an outstanding experience for us and we will certainly consider sailing with SilverSea again. Read Less
9 Helpful Votes
Sail Date: October 2016
I love photography and choose my destinations based upon the best opportunities to practice my hobby. Having recently lost my husband I needed an easy way to travel to a variety of locations on my own. Silversea was offering a ... Read More
I love photography and choose my destinations based upon the best opportunities to practice my hobby. Having recently lost my husband I needed an easy way to travel to a variety of locations on my own. Silversea was offering a sensational single supplement and I always wanted to visit Rome and Barcelona, so it was the perfect solution. I was a little worried I would stick out like a sore thumb. At the last minute a friend decided to join me, so I wasn't alone after all. During the cruise there were so many friendly people I realized that it would have been fine even on my own. My main reason for going was to see the two cities, Rome and Barcelona. Neither of them were included in the tours from the ship, so I opted to stay three nights at either end. On the recommendation of a friend who is a travel agent, we booked the Rose Garden Palace in Rome and the Majestic in Barcelona, both excellent choices. In both cities we did the Hop-on/Hop-off busses, which were extremely helpful in getting an overview of both cities. Of course, we have only barely scratched the surface of all the places we visited. I especially fell in love with Barcelona. Back home now, I have plans to stay there for a month as soon as I retire. This is my third cruise. The previous two were with my husband, also on small luxury, all inclusive lines: Renaissance (before they went out of business), Athens to Istanbul and Regent, Sydney to Auckland. How does Silversea compare? I'll break it down: Embarkation was extremely fast. We did arrive at the ship quite early so we missed the crowd. Disembarkation took longer. They called luggage tag colors by groups and we were one of the last groups called. Decor: It was a little too "brown" and traditional for my taste. I am drawn more to a cleaner, more modern look. But it was really very nice overall. Food: We started out with lunch on the pool deck waiting for our room on the first day and had to send our food back. My "steak" was raw (I asked for med rare) and when they brought it back it was well done. My roommate's meatball sliders had a really odd taste to them and she didn't eat them. I was a little worried by that first experience, but it definitely improved as dinner that night was sensational at Seishin. Dinners at the Supper Club and La Terazza were not as good. But we ate twice at Hot Rocks and loved it! The food on Regent was better. Tours: We only did the included tours, which mainly consisted of a bus racing through the countryside with a nonstop narration by the tour guide. Many people I talked to said there was too much talking. It because exhausting over a several hour bus ride. They really should stop once in a while to let us enjoy the scenery, instead of plying us with the minutiae of historical facts. As a photographer I found it frustrating because we were driving so fast it's amazing I got any photos at all. There were very few stops along the way for photos. In Monaco, my roommate got nauseated because of all the twists and turns in the hills. Once at our destinations I didn't join the group, I wandered around on my own to take pictures. Service: Exemplary. Our butler, Kerley, was willing to do anything and helped us to get reservations at Hot Rocks when they were full. She cleaned the outside of our luggage the day before disembarcation. She served us breakfast in our room every morning. She kept asking us to use her for anything. When we asked for vodka and wine in our room she made sure it was stocked with whatever we asked. Tips were included in the package, but we gave her an envelope on the last day. She was trying to refuse, but we insisted. Everyone else on the ship was very nice and helpful. Passengers: At first I was worried I would be surrounded by "rich" people, lol, which I am not. At our hotel in Rome we met two women, a mother and grown daughter traveling together, who were also coming on our same cruise. We hit it off right away and all the other passengers we met were extremely friendly and just like us. Entertainment: We were too tired at night to go to any of the productions except one: a lone singer who was really bad. In fact, we were embarrassed because our eyes kept falling shut. We decided if we came back we'd sit in the back so we could slip out, but that opportunity didn't arise. Would I recommend the cruise to others? It depends on who I am talking to. I didn't recommend it to my younger brother and his wife because I felt it was too quiet and almost deserted much of the time. Even I would have liked it to be a bit more lively. There were many empty chairs at the pool area and other common areas were almost deserted. The theater was less than 1/4 full. It definitely would appeal more to the older crowd. That said, we did have an absolutely wonderful time and will enjoy reliving the trip through my photos. I posted these on another thread, but if you with to see a condensed version of them, they are here: https://goo.gl/photos/tuZNEK5FGxHZLQy77 Read Less
7 Helpful Votes
Sail Date: October 2016
I am just off my second Silversea cruise of the year. First was Alaska from Anchorage (Seward) to Vancouver (7 days) aboard the Silver Shadow, and the latest on the Silver Spirit round trip from Fort Lauderdale (11 days). Silversea ... Read More
I am just off my second Silversea cruise of the year. First was Alaska from Anchorage (Seward) to Vancouver (7 days) aboard the Silver Shadow, and the latest on the Silver Spirit round trip from Fort Lauderdale (11 days). Silversea run nearly a flawless high end all inclusive cruise experience. I cannot imagine Seabourn, Crystal, Regent or the others in this category being any better. I am hesitant to try them out because Silverseas is so good. The Silverseas experience starts with embarkation, which is usually a nightmare on bigger cruise lines. They manage the logistics perfectly. A color coded embarkation system is used to insure there are no lines, no waiting and your luggage is in your suite when you arrive. There you are greeted by your butler. Your butler will do stuff for you then, like unpack your clothes, but you really want to do that your self. The only thing to use him for upon arrival is for him to grab you a bottle of champagne to sip on your veranda while you sail out of port. The butler will come in handy later. Your basic Veranda suite is a marvel of design, space is utilized perfectly. There is a huge walk-closet, and enough nooks, crannies, drawers, shelves to fit everything. (Tip-your suitcases fit under the bed). The bathrooms are astounding-walk in showers, a full size tub, and marble everywhere. It all works. The suite is about 375 square feet which, given its layout, can handle a trip of up to 4 weeks, without you going stir crazy. For me, a veranda is a must, sitting out there with a bottle of champagne as you enter and exit ports is an experience like few others. No complaints, they get a perfect 10. There is one major tip about booking. After deciding on a cruise book early, so you can select the exact stateroom you want. Study the ships deck plans very carefully. You want to avoid the following-cabins near elevators, cabins that are on hallways leading to various venues, particularly restaurants, these will be subject to alien noise, like other passengers talking or singing while walking down hallways. Otherwise your rooms are quiet as tombs. Another (tip) is select a cabin mid-ship not fore or aft. Cabins in the front and rear of the boat are more subject to pitch and roll. I didn’t think this would be a factor on a winter Caribbean cruise but I was way wrong. For three days we were in the midst of 8-12 waves which caused the cancellation of the entirety of one stop, the Turks and Caicos, and the cancellation of particular excursions in other ports. No trip from Tortola across to the Baths at Virgin Gorda, 30 years ago one of the most beautiful, unspoiled beaches in the Islands. I really wanted to see if it had been ruined by development. And no golf in Punta Cana, the sea was too rough to tender (the use of small boats to get from ship to pier if the port has no dock large enough to handle even a small cruise ship). Another factor in booking your cruise early is Silversea's has an early reservation policy for its restaurants other than the main dining room, fittingly called The Restaurant. On both my ships, there was a fancier, Relais&Chateaux room, called Le Champagne, offering multi-course menu at a surcharge of $40 per person, and La Terrazza, offering an Italian menu for no extra charge. The Silver Spirit also had a pool side restaurant called the Grill, and a Japanese restaurant called Seishin, this again for a $40 per person surcharge. La Terraza was the best, it had superb pasta, even its risottos were creamy and al dente, a feat hard to pull off in a small restaurant on land, let alone a 100+ seat restaurant on the a ship. The food at Le Champagne wasn’t much better than the Restaurant, (tip-you can order 7 courses there if that’s what you want). Seishin came in #2, it had excellent sushi and sashimi, as well as real treats like Waygu beef. On a 7 night cruise I would book La Terrazza for 3 nights. I perhaps would book Le Champagne on formal night, just to be ritzier. I wouldn’t book the Grill again at all, there you cook your own food on a hot rock. Too much work. Be advised that Silverseas has a dress code for its dining rooms. On a formal night, which I find to be a nice old school tradition, about 50% of the men wore tuxedos, the other wore dark business suits which is fine. Then they have what they call informal and casual nights. Informal means a sport coat and long pants, casual means a sport shirt and slacks. Shorts are banned after 6:00 PM. They will send you back to your room to change if you have shorts on, and will offer you a sport coat if needed on an informal night if you don’t want to make the trek back to your room to get a jacket. Some may find this stuffy, I didn’t, it adds a bit of elegance to the experience. A final word on early booking. Get trip insurance, it minimizes the risks of booking well in advance and gives considerable peace of mind. Naturally all this pampering doesn’t come cheap. It is expensive. But these days no more so than high end Caribbean resorts. Places like Cannel Bay, Jade Mountain and Dorado Beach are running $1200+ a day, and this without food and alcohol. The all-inclusive approach works well. On Silverseas the Champagne they serve, for example, is the real thing, an off label of Piper-Heidsieck called Monopole, which you can drink all day if you wish. It retails for around $40 a bottle in the US. Silverseas does not go cheap and cut corners. In the dining rooms you are served lobster, filets, rack of lambs, veal, and other high end entrees. The food is uniformly very good but not great. I had better food traveling in the Queen’s Grill class on Cunard. But as a British actor who I became acquainted with on this cruise said, he was on a 4 week leg, his bar bill on Cunard was $9000 for 4 weeks. They liked free champagne at lunch. So will you. Read Less
2 Helpful Votes
Sail Date: September 2016
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given ... Read More
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given many months notice. Poor understanding by restaurant staff. In paying restaurant just given repeat of first course. Food not infrequently served cold. Restricted choices. This was all despite meeting with restaurant manager at beginning of cruise. Asked to make further appointment but no response.. Post cruise comments drew a response which indicated that I was not believed. All other aspects of cruise well managed. I did try to book again this year however despite on web site Silversea would not accept request to book at favourable business class flight rates. " Terms and conditions " relating to withdrawing offer without notice was quoted . Took almost 4 weeks to get any response from customer services. Would I go again? No- based on their management of booking, their customer service response times and their inadequate catering. I am sure there are many more high end cruise lines who can achieve better than Silversea. Read Less
12 Helpful Votes
Sail Date: September 2016
We chose this cruise upon the advice of friends who were also going with us..total of 8 adults. Checking in was fine, but once on the ship, disappointed in the presentation of the staff. The ship was old and worn, the staff did not seem ... Read More
We chose this cruise upon the advice of friends who were also going with us..total of 8 adults. Checking in was fine, but once on the ship, disappointed in the presentation of the staff. The ship was old and worn, the staff did not seem happy to be there. As walking around the ship, we found that every aspect of it was dated. Our suite was spacious, but found they did not "clean" it daily. There was a ring on the table on the deck and it was there the entire trip. The butler was a nice touch, but in all honesty, didn't do anything really special. Dining....well, it was not the best. Waiters could care less, for a small ship, they should have known everything about us. When we sat on the aft deck and asked for a snack, they brought us potato chips!!! The food was sub-par the entire cruise. Breakfast was pathetic and left a lot to be desired. Entertainment....again...for an "upscale" ship, terrible. Service, it must have been a first cruise, especially for the bartenders....no one ever smiled, nor did they know how to make simple mixed drinks. Excursions, they were included in the price, so no great shakes there. And even the paid ones were just "ok" We have sailed on many different cruise ships, including Crystal, (the best) and must say, this was the most disappointing ever. We wrote to Silverseas and never got any response...and will honestly, never cruise with them again. Read Less
4 Helpful Votes
Sail Date: August 2016
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room ... Read More
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room service and a butler. Alcoholic beverages and gratuities are included, very civilized! There were 4 restaurants, open seating. There were 2 "formal" nights but a LBD sufficed for me. They had a nightly "solo traveler" meet-up which was very welcome for those of us alone. Several shore excursions were offered every day. The ship held 540 guests, a nice medium size. There was a library, including internet availability and lots of art pieces in the common areas. The pool/spa deck was very popular with a bar and restaurant. The staff members were unfailingly cheerful and polite and very efficient. Disembarkation and departure to airport were offered. I thought the price was a bit steep but happy to have it taken care of and not have to fend for myself. I would definitely travel with SS again, in fact they spoiled me for other lines. My cruise was on the Adriatic, Venice to Venice. The ports were in Italy, Croatia, Montenegro, Albania, many ports I had never heard of. It was all new to me and I enjoyed it all. Read Less
14 Helpful Votes
Sail Date: August 2016
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver ... Read More
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver Sea and we were very pleased. Embarkation and disembarkation were uneventful/very smooth. Silver Spirit: The ship is luxurious and small- although there were 550 passengers and nearly same amount of staff, it always felt empty except on the pool deck. BONUS: in addition to cleaning service, the ship has irons, washer/dryer and soap on each floor at no cost. While some of the passengers were extremely rude about using them (in particular a rude Brit who took the soap scoop from one floor to another leaving them without a scoop, rather than just asking the ever-present butlers for one) it was a welcome addition since we traveled prior to the cruise and had a chance to clean some personal items. Enrichment and activities: SS includes some on-shore activities activities and they are adequate if you have never been to the ports. Clive and his staff were really accomodating- especially watching them handle "difficult" passenger who decided to just "join" tours even though they didnt have the courtesy to sign up as the rest of us did. We purchased some excursions- some better than others. Hvar, Dubrovnik, Venice, Split, Zadar, Treiste, Ravenna were lovely. Tried a day tour "Flavours of Montenegro (Kotor)", spent 5 hours in a car and 1 hour each at two RUSTIC family wineries/homes. WONDERFUL people but I cannot imagine that there aren't locations closer than two hours from the port. For $300 it was definitely not worth it. Additionally, we visited Albania- not ready for prime time. Not surprising due to the cost of this cruise, the average age is approx 65 (although there are MANY couples in their 30's, 40'sand 50's and quite a few infants and teenagers) there is NO music on the pool deck or anywhere on the ship. It was SO boring. There has to be a way to have some sort of "beachy" music. I resorted to my ipad. The people likely to complain can't hear it anyway so whats the big deal? FOOD: Every meal was delicious. Waitstaff were all wonderful. Eat at Sheishin for lunch: no charge and the meal is nice. Restaurant serves wonderful meals EVERYTIME. LaTerrazza is good but once is enough-their pesto pasta and bolognese are the best I have ever eaten. The Grill was great- ensure you try the shrimps which were fabulous. LeChampagne- while its an $80 upcharge, is perhaps one of the finest meals we have every experienced anywhere. Deon and Anastasia were certain to please. The only drawback is that there is no food served between 3:30-6pm unless you order room service. Recognize the ship is small but unless you enjoy high tea, you have to eat in your room in the afternoon if you get snacky. One evening event, "Death By Chocolate" was incredible. Make sure you ask what day it takes place. Had a wonderful head waiter, Taiphun, not told us about it, we would have surely missed it. Unfortunately, they used to have a "BBQ under the Stars" but apparently USDA (AKA US bureaucrats) shut it down. What a shame. PS: TOP SHELF liquor and nice wines included. If you don't like the wine they recommend ask for alternatives, which they will provide at no cost- Emily, the sommolier, was sweet and found us what we preferred every time. Finally, the only other areas for improvement would be more on-board events. Even a simple cooking class in the afternoon would be welcome. We went to the "Asian medical improvement" and the presenter was a no-show- too bad the ship didn't even mention it a we were sitting in the area with the sign. While the entertainment staff tried their best, it was boring. Can't believe that every night its the same plan: piano duo on pool deck, followed by the show, followed by lounge entertainment (Lou was great!), followed by the entertainment staff in the lounge...wow. We actually crashed early a few nights because we were desperate for some entertainment and the movie channel was the best we could do.... One final shout-out to the staff- they put Disney (AKA Happiest place on Earth) to shame. Too many to name but every one was wonderful. In summary, would we do it again? Absolutely! Read Less
9 Helpful Votes
Sail Date: August 2016
We went on a 10 night and 9 night Mediterranean cruises back to back out of Venice in August 2016 on Silver Spirit. We had a veranda suite. We had been on Silversea before and also cruised with Celebrity, Oceania, Royal Caribbean and ... Read More
We went on a 10 night and 9 night Mediterranean cruises back to back out of Venice in August 2016 on Silver Spirit. We had a veranda suite. We had been on Silversea before and also cruised with Celebrity, Oceania, Royal Caribbean and Princess. Here is the good and the bad. Cabin Attendant – Excellent – Our cabin attendant (Mark) was superb. He was always efficient, smiling and helpful. Our departures were noted and our cabin made up immediately. Tenders – Poor – Tenders were used at many ports. Leaving aside Santorini where the tendering is incredibly slow because it has to be done through local suppliers there were still often substantial waits to go ashore. Various priority systems seemed to be employed and those not deserving made to wait on seats as if in school detention. The people running tendering often gave wrong estimates of the likely delays and were condescending. Whilst the ship might be cleared at 8 if you lacked priority you might not be allowed to disembark until 9. Main dining room – The Restaurant was Truly Awful. The waiters were fine. The food was below the standard expected for the cost of the cruise and well below the standard of a previous cruise on Silver Wind. The maitre d was quite supercilious and offensive. A window table in an empty restaurant would be unavailable and remain empty during our meal as we were seated near the kitchen doors. There is no buffet dinner option anywhere else on board so this meant we often had no option but to order room service if the other restaurants were booked out (as was often the case) rather than be able to have a dining experience. Le Champagne – Excellent – Great service and degustation menu. The food was exceptional. Seishin – Poor. We had 3 reservations for it and cancelled the last 2 after the first meal there. It is pretend Japanese well below mall food court standard. La Terrazza – OK Service was highly variable. Food was also highly variable. An identical dish could be excellent one night and awful two nights later. Excellent pizzas were made to order. Buffet breakfast was very limited. The fresh orange juice sometimes was and sometimes was not. The Grill – Cooking steaks on a hot stone at your table is fun at first. However, other than a token grilled vegetable dish the lack of salad and vegetable options to accompany the grilled protein made dining here tedious. Coffee – Poor- throughout the boat. Often served cold. Smoking – A Problem – Many of the senior crew seemed to smoke a lot on deck and there seemed to be a lot of smokers. Smoking rules were often ignored by passengers and not enforced by crew. We often had cigarette smoke drift onto our balcony from other balconies despite smoking on balconies allegedly being prohibited. Not only did I see passengers smoking on balconies but I also saw them throw butts overboard. Noise – On the first cruise we had to listen to the TV and conversations from an adjoining cabin every night through the wall but once these guests departed did not have a noise problem on the second cruise. Walking/Jogging Track – There is a very good though short track. Often it was impeded by sun lounges and staff did nothing about that. Other Passengers – The Silversea image is of well dressed sophisticated passengers. Many were but there were also a surprising number of passengers covered in tattoos who drank heavily, smoked a lot, talked loudly and dressed badly. Sailing out of Venice I saw a passenger throw an empty bottle off their balcony into the lagoon. It was that sort of crowd. Embarkation – Good - Quick and efficient in Venice. On board 30 minutes after arriving at pier. Disembarkation – Good – Quick at Pireaus – From cabin to taxi was about 10 minutes. Cabin – The cabin was excellent and spacious. Butler – We had notified our drink preferences before the cruise. This had not been acted upon. Once we raised this with our butler he kept our minibar stocked with the drinks we wanted for the duration of the cruises. Internet – OK – 60 minutes a day was included for each passenger and worked fine. Overall we were disappointed; in part because Silversea is a high price line and in part because we had previously been on a wonderful Silversea cruise that was simply not matched this time. Read Less
21 Helpful Votes
Sail Date: August 2016
We are seasoned travelers and we have sailed on Seaborn, Oceana, Azamara , Princess , Dysney and Royal Carribean. This time we chose the Silversea to celebrate our 35th anniversary . We are very dissatisfied, but let's start with ... Read More
We are seasoned travelers and we have sailed on Seaborn, Oceana, Azamara , Princess , Dysney and Royal Carribean. This time we chose the Silversea to celebrate our 35th anniversary . We are very dissatisfied, but let's start with good points first. Midship veranda cabin was spacious and comfortable though the furniture was scratched and showed wear and tear signs. Bed was comfortable, linen clean, butler and suite attendant were good. Specialty restaurant Le Champagne was outstanding and breakfast and lunch had many good choices. The dinners in the complimentary restaurants were not so good! It took about 2.5 hours due to a slow service, in the main dining and in La Terrace the food was either over cooked or undercooked and mostly tasteless. The Grill was good but very hard to get the reservations. In the bars and common areas the drinks are served without the coasters or napkins all the time and the condensed water driped on the outfit. No staws for the drinks as well. When I initially enquired at the customer service about the choice of alcoholic beverages, I was told they have Remy Martin VSOP and Courvasier VSOP as a standard. When we boarded only VS was available and the complimentary wine selection was very cheap 2016 2015 bottles. The food and beverage manager initially mislead us by stating the ship has the selection of VSOP but later acknowledged that they did not get any with our sailing. Let me say several words about the food and beverage manager. On our sailing he had his wife vacationing with him and she was mostly by his side. So when you approach him during the cruise she would appear by his side, introduce herself and join the conversation, which I think is inappropriate when you are discussing issues related to the problems with service, since she is not the staff member but just the family member of the staff! On one occasion when Food and Beverage manager was standing in his uniform at the entrance of the main dining room as if he was greeting people and I asked him if the promised VSOP was available, he very rudely informed me that I was Always demanding something which I was not entitled to(standard VSOP according to Silversea customer service written response ), informed that HE WAS HAVING DINNER WITH HIS WIFE and HE WAS ENTITLED TO IT! And informed me that I was interrupting his dinner! My new friend from the cruise was standing by and we both were lost for words. Needles to say I have not heard any greeting from him to the rest of the cruise only angry glares were pointed in my direction! No other beverages of similar quality were offered. Cruise director just verbally appologised that it's not available and that was it. It's not my place to judge, it's just my personal opinion but I think if the food and beverage manager paid more attention to which beverages arrive on board, what is food quality in the main dining and how are the drinks served at the bars instead of personal matters the cruise customers who ultimately pay his salary would have more enjoyable voyage. The Albany Blue eye lagoon tour was a total disaster according to everybody and our lives were seriously endangered on that excursion! (Have pictures and eyewitnesses to prove!) shame! I did submit the formal complaint to Silversea but have not heard from them until my wonderful agent from Vacations to Go contacted them on multiple times. The guest service manager from the headquarters appologised and that was nice, but I am still waiting to hear more. So if you really are looking for a luxury cruise consider your options carefully. Read Less
7 Helpful Votes
Sail Date: August 2016
Needed to go on a holiday that was not too threatening for a solo person, due to change of circumstances. With help from the excellent Sam Perry who sadly has now left Silversea after many years, I chose a cruise from Venice visiting ... Read More
Needed to go on a holiday that was not too threatening for a solo person, due to change of circumstances. With help from the excellent Sam Perry who sadly has now left Silversea after many years, I chose a cruise from Venice visiting various ports in Italy, Croatia and Montenegro. My second Silversea experience and I have to say, it was excellent. I felt honoured to meet some wonderful staff on the cruise - particularly Monia and Ira as well as my excellent butler and Jesus his cabin boy. They were so lovely to me. I was really well looked after and the whole experience was very rewarding. I also enjoyed the shows although the lecture theatre on Silver Shadow is superior, this did not detract from the shows. The Italian lady opera singer was superb and her rendition of the history of the Argentinian Tango was excellent. I also found the staff on reception very helpful as well as Barry who assisted over a future booking. Everything was very well organised. The food was really good and we enjoyed the variety of entertainment. I was lucky to meet a like minded group of solo travellers and we regularly met up and ensured that we were all catered for in the evening. The main restaurant was really good, better than on Silver Shadow. La Terrazza was superb for lunch and breakfast but I personally would have preferred more variety in the evening. The really innovative experience for me was dining at Stars which I thoroughly enjoyed and Rico the Cruise Director was a delight as he was very amusing and always happy to chat. I also enjoyed dancing outside on deck when we had the amazing chocolate evening with a variety of chocolate drinks, champagne and the most amazing chocolate desserts and ice creams I have ever seen! Roll on my next trip on Silversea. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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